Best Stores To Buy Miter Saws Washington Near You

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1. Lowe's Home Improvement

1968 reviews
Lowe's Home Improvement
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer Service
5

Address: 2438 Market St NE, Washington, DC 20018

Schedule: Open ⋅ Closes 10PM

Telephone: (202) 378-2500

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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Lowe's Home Improvement: what do users think?


Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.

Stuart Miles-McLean: I don't like all the self check out lines which are killing jobs. They did have things I was looking for in the wild bird and critter section, but it appears they need more employees -- all over the store -- to keep the inventory organized and properly shelved and labeled. The employees I did encounter were very helpful and friendly; it just looked like they need more of them.

Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.

Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!

goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.

Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.

N R: Terrible customer service. Returning an item took 3 months of repeated calls to schedule a pickup and even when Lowe's had the item back multiple calls were needed to secure the refund. Such a hassle, so worth avoiding! The third party delivery service that they use doesn't turn up in the agreed time slots so it's very easy to miss them and then get stuck in the web of calls that are required to reschedule.

Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.

Conchita Coney: Excellent but one of the employees didn't know what he was talking about whereas getting parts for a 2019 torro self-repellent lawn mower. He told my husband and I to go to store name Grainger on MD 202 they are either closed or permanently shut down.

Elizabeth Ramming: Assistance was top notch!! The gentlemen working there were very polite and helped me a lot with specific questions. HOWEVER-- However, I needed lumber, a 1X6 piece. What they had in stock was WET. But oh! I found 2 dry pieces at the bottom. But alas, don't be happy for me. Those pieces were warped in both directions - both along the length and width. That's it. So, shut up and buy it, or fight DC traffic to go someplace else. Both of those options were the absolute WORST. Why was the wood wet amd warped?? ... Duhhh. How utterly stupid.

2. Logan Hardware

563 reviews
Logan Hardware
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer Service
5

Address: 1734 14th St NW, Washington, DC 20009

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 265-8900

Guy: Hardware store


Review: Their website mentions miter saws

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Logan Hardware: what do users think?


Emily Shaw: I love this place--such a friendly neighborhood vibe. I get all my plants here, and this one guy who works there (sorry don't remember the name) is my plant guru. They will repot your plants for a small fee if you bring them in, which is so helpful when you live in an apartment. Also--their plants are so reasonably priced!! I bought a gorgeous 7-foot fiddle leaf fig on a whim because the price was literally a quarter of what you'd pay at [unnamed nearby plant shop]. Thank you for everything you do!!
Response: Emily, thanks so much for the kind words! We love knowing that Logan Ace Hardware is able to provide you with great customer service, products, and more! We truly value your input and look forward to seeing you again soon. And so do our plants!

Paul Durbin: If you want service and quick check out go to True Value on 17th. Completely different experience with knowledgeable staff ready for you at the door who will help you and then check you out right away. 100% of the true value staff knows their stuff. Here it’s mainly people who will just check you out and don’t know hardware. This place has equally good inventory and later hours, but it’s not a hardware store experience. And for what it’s worth this is an Ace Hardware, which advertises on Fox News, should you want to avoid supporting Fox.

Baba Harsh: This place is great, I understand it's a mom and pop shop but man the prices are super high. The people are somewhat helpful but got a lot of short answers. Ended up at Home Depot.

Jim Parrett: Went there to get glass cut and paint matched. l was pleasantly surprised how helpful and courteous the whole staff were. They were able to take care of what I needed so I could finish my project. Thank you!!!
Response: We’re so glad to hear this Jim- thank you for trusting our team with your DIY needs. And thank you for shopping and supporting our employee owned store!

Aja Navat: Friendly staff and large selection of things. It is two floors.
Response: Aja, thanks for the great review! We love that your Logan Ace Hardware experience is a good one! Thanks for sharing, shopping local, and spreading the word about all that our employee-owned store has to offer. We look forward to seeing you again soon!

Jacob Goo: So this is super weird but they sell the best cream soda at the counter. I love ace for being small hardware with a little bit of everything. Thx!
Response: Dear Jacob, we're delighted to hear about your experience at Logan Hardware and so glad you love our cream soda! Thanks for shopping local and we look forward to seeing you soon!

John Trissel: Good hardware store! parking may be challenging. They have a good selection for most small projects and gardening needs
Response: Dear John, thanks for the kind words! We are glad that you find what you need at Logan Ace Hardware. We know you have choices when you shop, and we truly value your business. Thanks for shopping local at our employee-owned store! We look forward to seeing you again soon.

Greg Amiker: Multiple Floors, with a little bit of everything that you need for yout home or Project. Whether it's Plants, Plumbing, or Electrical its a one stop shop with knowledgeable staff.
Response: Hi Greg. Thanks for the wonderful review! We promise to continue being your trusted ally for everything home.

Mark Frank: They probably have what you need, and there's nice people there to help you find it! A bit pricey but that's to be expected in this area.
Response: Thanks Mark! Love to hear we can get you the products you need with the convenience of being in the neighborhood. We hope you'll stop by and see us again soon.

Robert Bolen: This store is full of caring people and fantastic tools. On two separate occasions, Jorje has gone above and beyond to help me find the perfect solution. It is wonderful to have a local place where experts provide guidance in a kind, nonjudgmental manner.
Response: This is the best review we can hope for - it means a lot when our customers reach out about our staff and store. Thank you for shopping and supporting local at our store, have a wonderful holiday season!

3. The Home Depot

1958 reviews
The Home Depot
Location
4.6
Prices
4.6
Product Quality
4.7
Establishment
4.4
Customer Service
4.4

Address: 901 Rhode Island Ave NE, Washington, DC 20018

Schedule: Open ⋅ Closes 10PM

Telephone: (202) 526-8760

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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The Home Depot: what do users think?


Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.

Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.

Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..

Jeff Rueckgauer: Needed a red 10 cup Brita pitcher. App says there is 1 in stock. Not on the shelf. 4 associates said they couldn't help but would page someone for the aisle. 10 minutes is more than enough time for someone to at least arrive, even if they have to look further. This HD had been really good for many years. The pandemic is no excuse for just unhelpful people and plainly unconcerned, inept management.

Rickey Anderson: I went to the Rhode Island Avenue store it was good. What would made it excellent if their stock was current with the website. They didn't have it even though the computer said they did have it. The item was Sphagnum moss. Happy that I was able to find a few other items

Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.

jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.

Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.

DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.

Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.

4. Harbor Freight Tools

232 reviews
Harbor Freight Tools
Location
5
Prices
5
Product Quality
5
Establishment
5
Customer Service
5

Address: 5723 Columbia Pike, Falls Church, VA 22041

Schedule: Open ⋅ Closes 8PM

Telephone: (703) 952-5050

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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Harbor Freight Tools: what do users think?


Sindea: Excellent service and people. I went in for a free item coupon. Felt kind of bad I wasn't purchasing anything, but the cashier was SO friendly. I saw him being super friendly to all the customers, chatting with them and making suggestions. Even though I wasn't buying anything, he still talked to me super friendly! A++ They also have the best prices!

Nicole Thompson: I’d never been in Harbor Freight before but I saw an advertisement and needed a few items that I saw were lower priced than Home Depot. The staff was so friendly and helpful! The gentleman at the register was very informative and made sure I got a free item that were offering.

Marvin Rivera: The store here is friendly But prices are even more expensive than brand name at Home Depot or Lowes Harbor freight use to be cheap for the lower quality items they sold. They had coupons Nothing of that Driving here is not worthy Better at Walmart,HD or Lowes Here my comparison Pancake compressor cloned $169 Original Dewalt $179 for the extra $10 you get a nail gun and the hose

Subrina W: The staff are wonderful!!! Thank you for being so helpful .

Lynne R.: Pretty decent place and the prices are reasonable. Clean and stocked fairly well. The staff was very helpful. Will shop there again.

ZG. Y.: Worst experience with this store ever. If you are uncertain of the item/tool, go to Homedepot or Lowes or walmart instead. Only because you open the package, when you return Items, they charge you 20% restock fees. very bad

ZK Zackery G.: I wish there were a negative start I can use. I will never come to the store or the chain again. The staff is not friendly. The manager is myopic and totally side the staff. The customer can do nothing but walk away.

Ming Kwan: Love this place. Has more things that I thought I needed. Great price!

Gary Espinoza: The tools are affordable and there's a big variety. Their Pittsburg brand have a lifetime warranty on most items so you don't need to worry. The grinder wheels I bought are great.

Bon Lai: Tools are usually cheaper compare to Lowes and home Depot. Staff are freindly and helpful.

5. Glover Park Ace Hardware

166 reviews
Glover Park Ace Hardware
Location
4.6
Prices
4.2
Product Quality
5
Establishment
5
Customer Service
4.1

Address: 2233 Wisconsin Ave NW, Washington, DC 20007

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 333-6378

Guy: Hardware store


Review: Their website mentions miter saws

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Glover Park Ace Hardware: what do users think?


Sam C: This is a great hardware store. Staff is helpful, selection quite decent, and right in my neighborhood. Could I save a little bit of cash by driving out to the deep burbs for the Home Despot or similar? Sure, but would I? Absolutely not. Icing on this cake: they always accept my Ace coupons, even if past their expiration date. Now that is ace in my book.
Response: We are so glad to have loyal customers like you who understand the value of shopping and supporting local businesses in our community. Looking forward to seeing you in store again soon! Thanks for shopping with us.

MAC Cover: I am rating Glover Park Ace location a 4 because the gentleman who assisted me was very nice in spite of this mean nasty new world we live in. The only issue I have was I placed my order for curbside but the store was unable to locate the order which caused me to go inside the store which I loathe. Love my Ace Hardware!
Response: Dear MAC, thanks so much for taking the time to share your positive experience! We're thrilled that we can be of service at Glover Park Ace Hardware. We look forward to seeing you again soon! Thanks for shopping local and supporting our employee-owned store.

Campbell F: I love this place! The staff is usually super knowledgeable and helpful and you start to feel so collaborative that you want to come back and show them the results!
Response: Thank you Campbell! We are glad to have customers like you who shop and support our store and staff. We look forward to helping you with your next project!

Matthew Berning: Good use of a small space, reliable place to pick up supplies for small home projects and interesting plants -though sometimes a bit disorganized
Response: Thanks for taking the time to leave a review! Glad we're your reliable neighborhood place for your home improvement and maintenance needs.

Rozan Cater: Although I requested curbside pickup, I had to go in the store. I was the only customer, tired of waiting I got the item from the shelf, showed the cashier and left. I seem to have interrupted break time. Not worth it!
Response: We're sorry to hear you had a negative experience Rozan - this is not a common occurrence at our stores and unfortunately we were a little short staffed over the holidays due to health concerns. Since we're in basement level, it can be challenging to step off the floor during certain times of the day when staffing is limited. We do have free validated parking in the lot behind our store if you find you need to pop in for a minute. Your comment was passed along to our manager who will review with his team. We value you as a customer, thanks for shopping and supporting our employee owned business.

John Thompson: The store staff was very helpful in locating some small clips that I needed to create a display
Response: Glad to hear our staff could help! Thanks for shopping local at our store.

Jennifer B: I was surprised to see what a huge store was hiding here! Super helpful employees, too.
Response: So glad you found us Jennifer! We have a Greta team. Thanks for shopping with us- we’re always for you anytime you need help!

Hugo Toledo: Not gonna lie: one of the best places to go when I was in DC helping loved ones move in to a new place. Look: big box stores have their place but the number of folks available to answer questions and the depth of attention and knowledgeable service we consistently received on our 3…4 trips there make it a favorite. Check them out!
Response: We are so glad to hear from you Hugo, we appreciate your business and kind comments. We look forward to helping you with your home improvement needs again soon!

Rachel Max: So glad to have this ACE in the neighborhood. The staff are welcoming and knowledgeable. You can find pretty much everything you are looking for and if they don't have it, you can order it for pickup. Love the parking in the back too.
Response: We're so glad to have amazing customers and neighbors in Glover Park! Thanks for shopping and supporting local Rachel. We appreciate your patronage.

20TH Century Archivist: Disbelieve all positive reviews for the ACE Hardware in Glover Park. The staff there is rude, unhelpful, incompetent and pay absolutely no attention to customer safety. This explains why today was my last shopping trip to the ACE Hardware in Glover Park. I was walking through one of the aisles in the ACE Hardware in Glover Park and was looking at items on a shelf when I suddenly was tripped and fell to the floor: the staff left several thick and heavy sealed cardboard boxes scattered right on the floor. A store employee came to see what had happened and when she saw me rising from the floor she then promptly lost all interest. The employee "apologized" in an insincere manner and was offended when I criticized her and the store for leaving boxes scattered on the floor for customers to trip on, claiming that she was not the employee responsible. Although I haven't encountered scattered boxes previously in the in the ACE Hardware in Glover Park, the staff there does place too much merchandise in the aisles: they are totally incompetent and rude and cannot properly run the store. Placing heavy sealed cardboard boxes on the store floor for customers to trip on is absolutely the dumbest thing store employees can do: Washington, DC store employees can be among the worst, but I have never encountered such flagrant incompetence in a store in this city before today. The Yelp reviewers posting here leaving all of those five-star reviews probably have never shopped often in the ACE Hardware in Glover Park or spent much time in the store when shopping there. All of the Washington, DC area ACE Hardware stores are poorly staffed and managed, but the Glover Park location is the very worst and has been getting worse since the beginning of the COVID-19 pandemic: they are unable to deal with more customer demand. For your own safety and sanity, please avoid the ACE Hardware in Glover Park! You will find Lowe’s or the Home Depot to be a safer, saner, and more courteous environment!

6. Lowe's Home Improvement

1666 reviews
Lowe's Home Improvement
Location
4
Prices
4.2
Product Quality
4.9
Establishment
4.4
Customer Service
4.7

Address: 8755 Branch Ave, Clinton, MD 20735

Schedule: Open ⋅ Closes 10PM

Telephone: (301) 877-7790

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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Lowe's Home Improvement: what do users think?


Coco Eva: Love this Lowes, they were super helpful. The lady was wonderful in the paint department. It turned out well and no primer was needed. Yeaaaaaaaaaa thank-you all.

Karen Parker: This store is always top notch! Wit in customer pick up could be better for orders placed on line. Over all , Good shopping experience the greeter was very knowledgeable and helpful. Directed us to the proper insert for what we were looking for. Cashiers technicians very customer friendly.

Dollrnia Butler: Everything was great except getting rung up The gentleman in flooring gave me tips. And he took the ceramic tiles up front. He was so nice. Needed another cashier. Had to wait around 20. minutes to get rung up. Man loading my truck apologized and was nice. Thanks

Andy Shizak: Incredibly courteous and polite staff at all the areas of responsibility! With all of the selections, let's just say there is plenty to choose from. The location is super convenient... Kudos to the staff(s) (and shout out to the door team). We will definitely return again and again and again! If it were possible to give more than 5 stars, I would. Only negative is not enough registers running...but good people are hard to find.

Jamela Love: I recently went to Lowe's to purchase a washing machine. Memorial Day was over but they had the sale extended into June. Excellent! I didn't see an associate to help me and was about to be agitated, as one associate did finally appear and let me (and another customer) know we had five minutes of help that he could offer! Then Chris arrived! He was so efficient, clear and helpful!!! I was very impressed especially since I rarely shop here and mostly go to lowe's main competitor. This day i was there just because I happened to be in the area. Chris' professionalism and thoroughness really was impressive--so much so that I knew I would write a review. But it gets even better! The reason Lowe's gets 5 stars is because of the wonderful contractor they hired to install my washer! I believe the name is Augustin and the actual technician's name was Ramon. Ramon absolutely went above and beyond to assist me in getting my washer installed. The level of service, kindness and completeness that he provided is better than any I"ve ever received while living in this home. I was so blessed by them coming through and addressing unexpected issues with class, gentleness and understanding. If it were not for Ramon and his staff I still would be without a washing machine today. They took it upon themselves to repair a rusted pipe without charging me anything additional...this is unheard of in today's time. Thank you so very much Lowe's--I am now a new customer. I definitely will come back!!!!

Patrick Walsh: Lowe's in Clinton Maryland has made drastic improvements with their customer service in the past couple months. I had some negative interactions back in July and August of last year which caused me to leave some negative reviews. Since then every time I have walked in the store, every team member that I have dealt with, has been very helpful and absolutely amazing to me. I actually enjoy going to the Lowe's in Clinton instead of driving some distance to one of the other stores now.

Ti Ow: Wow from the very first person that greeted me to the lady that helped me in the Key Department her name was Caroline.. they were all kind, smiling and made my shopping experience wonderful. She deserves a raise.. the other gentleman in the key Department were very helpful as well as I had to come back to pick up the key Finders and they were very helpful as well thank you thank you thank you all of you.

Africa Konjo: I had the best customer service ever by Adom! I was really anxious going in the store cause I was clueless and stressed out. I was cheerfully greeted by Adom. He was friendly, professional, and very knowledgeable in the products I was looking for. He even talked to my contractor on the phone to make sure I was ordering the right products. He never got frustrated or annoyed by me when I asked him 101 questions. Thank you so much for making my experience so pleasant and stress free!

Lora Mitchell: I've been quarantine and I had to do something with my time and I've visited this location ALOT!! The staff have all been very well informed and helpful when looking for certain things. I completed a planting project and the had EVERYTHING I needed. From the pots,seedlingzspray paint and more. Ir has always been well stocked and a hassle free experience...Highly recommended.

Cheryl Davis2: I dread going into this location. A bunch of employees standing around talking until they see a customer walking their way. Then they scatter like roaches when the light comes on. They are rude and pretty much force you to have to use self service as no other registers are staffed. Then your items set off the alarm because there is no way to deactivate anti-theft devices at self service registers. It's embarassing. This location remains the worst one I've ever been to. Tip: please don't need a key made

7. The Home Depot

2039 reviews
The Home Depot
Location
4.3
Prices
4.9
Product Quality
4.3
Establishment
4.2
Customer Service
4.1

Address: 6003 Oxon Hill Rd, Oxon Hill, MD 20745

Schedule: Open ⋅ Closes 10PM

Telephone: (301) 839-9600

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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The Home Depot: what do users think?


john ho: The inventory is great. The store is a bit not clean. The store is not really well organized. The most important is the staff is not very friendly at. You are on your own when you visit this store.

harriet Portillo: Great prices on plants Brown doors I fixed it up my backyard like the Oasis so it looks great the plants that I got I haven't planted them yet.

Anthony Scott: My experience was painful to say the least! I want with a colleague of mine to get some keys made. The young lady could not get the machine to properly read the keys, so all four keys were cut incorrectly! We then asked about desk locks and she sent us to the pad lock area. Finally two gentlemen took us to the correct area (which was low on stock, of course!). This was not what I would expect from Home Depot! Very disappointed! Of course this store is on my banned list. I can't recommend a place with poor customer service to anyone who reads my reviews. If you do decide to venture here, don't expect the best of help! Look elsewhere!!!

Rony Acevedo: Worst customer service ever!!!!!! Being honest!!! Someone call Miriam! With a piercing on her nose. He had me waiting for 15 minutes. She only came because someone else call her. I told her I was there before the other person (she saw me all the time) and she said. I don’t care!!!! Tried to speak with someone else but no one help

Mena Ebiasah: When it was time to show my ID to pick up my online order, I realized ink had leaked all in my purse and license and obstructed the photo view. The rep June patiently took her time to wipe down my ink blotched ID until it was visible and gave me some extra Clorox wipes to wipe down my purse. Extra mile. Everyone else in the store were helpful and helped me find everything I needed. Will return

Rich B: Well stocked. Great attendants. Order pickup was confusing and didn't work from the car but easy to get from the desk directly at the entrance. Ignore the signs and exit the same way you entered since pickup parking is at the entrance.

mydogRoscoe88: Much improved: parking is still crazy but once inside, store was in better shape. Cashier was helpful, polite, and efficient. I did find what I wanted to purchase and was done very quickly.

Elian Hauling: TIFFANY AT THE OXON HILL, MARYLAND LOCATION SHOULD NOT SERVICE CUSTOMERS IF SHE DOES NOT LIKE TO SERVICE CUSTOMERS. I came into the HomeDepot wanting to purchase a tool but noticed that no one was around to help with removing the tool and also the orange apron associates were busy with customers. I decided to go to “CUSTOMER SERVICE” to see if anyone can help me with taking the tool out of the cage. Once I walked over to customer service I politely asked an associate if there was anyone that can help with taking a tool out? She then asked me in what aisle was the tool in? While I was going to look and see what isle, there was another associate named TIFFANY who was next to the associate who I spoke with TIFFANY SAID THAT I PASSED 5 ORANGE APRONS BEFORE COMING TO CUSTOMER SERVICE WHY COULDN’T I ASK ONE OF THE OTHER PEOPLE WITH APRONS. I mentioned that I came to customer service because that is the purpose of customer service, to service the customer. I left and serviced myself in trying to find someone who can actually help me. TIFFANY SHOULD NOT BE IN CUSTOMER SERVICE IF SHE IS NOT WILLING TO SERVICE CUSTOMERS HORRIBLE EXPERIENCE.

Tony Johnson: The check out lines are a tad perplexing. No designated demarcation only an arbitrary queue forming on the right so potential confusion is created but relatively easily resolved. Aka. They use a lot of self checkout.

Joan Melendez: After a terrible online purchase experience the team at my local Home Depot was outstanding!!! I'm so thankful that my new neighborhood HD was helpful in resolving my appliance purchase issues.

8. Woodley Park Ace Hardware

180 reviews
Woodley Park Ace Hardware
Location
4.9
Prices
4.7
Product Quality
4.2
Establishment
5
Customer Service
4.5

Address: 2616 Connecticut Ave NW, Washington, DC 20008

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 503-1485

Guy: Hardware store


Review: Their website mentions miter saws

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Chaturbhuj bhojwani: One of the best store in Woodley park area Ace Hardware shop manager May she try to help as much she can all the customer She is very knowledgeable, and her teammate Jessica she is wonderful person also always Looking after all the customers, I visit Ace Hardware shop at least once in a week because it is very close to my work place.
Response: May and Jessica are amazing! It means a lot when customers take the time to leave us their feedback, we are really grateful to have you as a customer. Look forward to seeing you again soon!

K R: Wonderful local hardware store that carries anything you need for the home. Cleaning supplies, paint, tools, key cutting, balloons, flowers, plants and everything in between. The staff is always nice and during COVID they were my go to spot for supplies. Some amazing clearance deals as well.
Response: Thank you K! We are glad to have customers like you who shop and support our store and staff.

Meghan Griffin: The folks at this Ace hardware are fantastic! I have brought many home improvement ideas to them since I moved to the neighborhood, and it’s always with earnestness and a pleasant demeanor that the staff help me work out solutions. On a recent visit, May and Louie helped me to unstick a really stuck bolt on the hinge from my refrigerator door. I was trying to flip the door so that it opened the right way for my kitchen layout, and they were both so invested in my success. (May, Louie, if you read this, it worked!!) Truly above and beyond. I will always come back to this store for hardware needs.
Response: Hi Meghan Thank you for the glowing review! We are so glad to have you as a customer. We will make sure Louie and May know that the project was a success. These are the kinds of stories are why we are in business. Hope to see you again soon!

L A G D M R: Super friendly and professional team. We can find everything we need to do some repair at home. Great shop.
Response: Dear LAGDMR, we're delighted to hear about your experience at Woodley Park Ace Hardware! We'll be sure to share your experience with the rest of our team members as inspiration! Thanks again and we look forward to seeing you again soon.

Kevin Russell: Is a pretty small Ace, but they make up for it by their friendliness. If you need perry basic stuff, you will likely find it here. Maybe check there website first before to make sure they carry what you need.
Response: Thank you for taking the time to share your experience at our store, Kevin! If you can’t find what you need on our shelves, you can ask one of our associates to check our warehouse, which has thousands of products we don’t have room to stock in store. Hope to see you again soon!

Paul Behin: Great customer service you don't get at big box places like Home Depot. The associate (I wish I'd gotten his name) took the time to help us find the exact screws we needed that we'd never have been able to find on our own.
Response: So glad our team could help you get the hardware you needed- thanks for stopping by and supporting local!

Shawn Domagal-Goldman: This place is wonderful! Super friendly staff and managers that helped our girl scout troop set up a cookie sales booth!!!! Love them!
Response: Shawn, we are grateful and appreciate the time you took to leave your review! We're thrilled that managers and staff at Woodley Park Ace Hardware could help with your Girl Scout fundraiser! We really value our local community and are here for you anytime!

Jeff Schwartz: Small store, but very friendly and helpful staff.
Response: Jeff, we appreciate the time you took to give Woodley Park Ace such a great rating! We're always happy to help, so don't hesitate to contact us if you ever need anything. Hope you visit us again soon!

Don Malnati: This is a great local hardware store, that has just about everything a homeowner could need. Plants, screws, tools. They have helpful staff as well, one of them actually called me when my wife accidentally locked her keys in the car so I could come help.

eric hoffa: This is a real small town neighborhood hardware store. Whenever I see a hardware store like this I can't resist going in and having a look around. I always make a purchase from these small hardware stores. They are so much better than the corporate do it yourself hardware stores!
Response: We love this! Always enjoy checking out the small mom and pop shops around town - we're glad you made a stop at ours. Thanks for shopping local!

9. Lowe's Home Improvement

1211 reviews
Lowe's Home Improvement
Location
4.3
Prices
4.6
Product Quality
4.1
Establishment
4.5
Customer Service
4.1

Address: 10440 Campus Way S, Upper Marlboro, MD 20774

Schedule: Open ⋅ Closes 10PM

Telephone: (301) 350-6777

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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milo matute: this is incredible, at 5 in the afternoon and the gate of the garden area was closed I had to buy 12 bags of mulch and 5 bags of stones, and the area according to two employees who I asked told me that this area It was already closed if I wanted to pay I had to take all that to the front gate, they didn't even offer me help on this. If that is true, please, they should update the schedule and specify that the gate closes at 5 so as not to waste time, if not, too bad for those employees who do not recognize that this type of business is due to customers.

Chris Macola: If I could give this place zero stars I would. Whatever you do, do not order any furniture from this place. Not only will they screw it up if it's a delivery, but if you try to get a hold of someone to correct the situation, you'll be transferred from this person to that person and back to the original person again (if they actually answer the phone at all) and you may be on hold for 15 minutes to a half hour and you may very well get disconnected. The only way I got anything done with my messed up delivery was I had to drive there every time and physically talk to someone. The one manager I did talk to over the phone that said he was going to take care of everything was there but no one could ever get a hold of him in the store. I got three different sections of the store that he was supposedly the manager of but no one could ever find him. The furniture itself that I ordered was not assembled very well because the bolts were loose and when it originally came it was not assembled even though we paid to have it assembled. We sent the driver's back and then we had to fight tooth and nail to get them to come out again. Ultimately I had to call their customer service phone number and speak to someone above them to get anything completed. Very bad experience and I will not be going back to this particular Lowe's ever again. It's hard for me to say this but the local Home Depot closest to me was better just about every area than this particular Lowe's. And in my opinion Home Depot is not as good as Lowe's overall. Extremely disappointed.

Denise Anderson: Great place to shop, POOR CUSTOMER SERVICE. I had to return a lock, I waited on a line for30min, which did not move. The only movement was more people added to the line. Absolutely frustration! I still need to take back the lock, but do not want to spend my entire day waiting in a return line. The need to hire better staff and pay them. Give so e incentives fir coming to work and doing a awesome job. Easy to take money, but trying to return is a beast

Jonas Kibet: Cool home improvement store. I can rate them better than Home depot. I love their app. So cool you can scan for prices of items on the shelf before you check out. The staff and wonderful. The only thing I didnt like was that I checked out an item online and says I can pick it up from the store but is nolonger available in the shelves.

Tyra: Lowes has most of those house hold things you need. To repair or restore. My last experience at this location was very good. Young lady tried to help me but she got someone who had more experience in plumbing who also tried to help me and explain the piece I was looking for. Unfortunately I had to get a refund. The lady who helped me with refund was friendly and nice as well.

Jerome Harper: Set out to fine me a ridding mower this morning , stop by Lowe’s on 301 in bowie. Was able to purchase one in about 15 minutes. And the service was great!! Thanks! Want to say thanks to Ms.Carolyn cashier 10 for her help this morning.

Ssgt Allen: This Lowes - in Largo - is "average". While the location is great - They never have enough staff on the registers..during peak hours. And overall customer service is "not so great". > the customer really has to know this store has exactly what they want in stock -before- you arrive. Otherwise - you're stuck.

Jewel Jace: Customer Excellence! Thank you Dee and Denay for providing service with a smile! Thanks for being Kind! Dee you patiently matched the screws with the correct ones. Denay before Dee came along you were with another customer but you made me feel great while waiting. Dee appear and without hesitation offer to help. You both are an example of Operational Excellence! Many THANKS! I will visit and shop again.

Howard Batiste: I went here to get some grade 8 hardware for a project I have at home. It was significantly easier to find what I needed versus shopping at Home Depot and there seem to be a lot more available in terms of volume. Would definitely recommend here if you are shopping around for screws and bolts.

Sharon Harper: Eric and Johnathan was very helpful. 1 helped with the light bulbs/light fixture and the other with dimmer switches and face cover. You all need to have more than 1 register open on a Friday evening. Same on you all plus you need more associates working. People needs job.

10. Adams Morgan Ace Hardware

299 reviews
Adams Morgan Ace Hardware
Location
5
Prices
4.4
Product Quality
5
Establishment
4.4
Customer Service
4.3

Address: 1704 Columbia Rd NW, Washington, DC 20009

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 299-0040

Guy: Hardware store


Review: Their website mentions miter saws

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Megan Tebbenhoff: Everyone at this Ace Hardware is incredibly kind, helpful, and knowledgeable! I went in seeking a screw that would fit a warped sleeve in a new piece of furniture, and Chris went above and beyond to help me fix my problem. He asked me to bring in my furniture, offered me a dolly to wheel it in from my car, and used some tools free of charge at the store to help get the screw properly threaded so I could finish building my furniture. It was so kind of him to offer his assistance, I likely would have had to exchange the furniture if I didn’t have his help. I have come to this location a few times and I have always been incredibly impressed by the service. Huge thank you to Chris!
Response: These are the kinds of stories we love to hear from our customers- so glad our team was able to help you and go the extra mile! We love helping our customers problem solve - thanks for trusting our expertise! Have a wonderful week.

Sarah Parker: Everyone here is incredibly nice and helpful! Someone very nicely greeted me as I walked in, and then Chris was super friendly and efficient in making some keys for me, and Lawrence was really friendly too! This is a super competent, customer service centered team, and they made my day with how nice they were!!
Response: So glad you took the time to leave a review Sarah, thank you for sharing your great shopping experience! We'll pass your comments along to our manager (Lawrence!) so they can give kudos to the staff. Thank you for choosing to shop and support our employee-owned store!

Jessa L: This is one of my favorite Ace Hardwares I've ever been too! The staff is truly amazing. They are great at asking what you need, guiding you thru the store and offering advice. It's impressive how much useful stuff they pack into that store. Great place to go
Response: Jessa, we appreciate the time you took to leave your great review for Adams Morgan Ace Hardware and our staff! We love creating raving fans and will work to continue going above and beyond for you! Thanks again, and we look forward to seeing you again soon at our employee-owned store.

Jessica C: I take my dog here twice a week while I browse their new plant selections. The staff are all so nice and helpful. I love that they shower my dog with attention. My dog loves it too. She always tries to drag me in for treats. They have a great plant selection. They change things up but you can usually find a good array of basics and less common plants. They often have small hoyas, peperomias, aglaonemas, and other stuff I’m looking for. I always look forward to checking out the new stock on Wednesday and Friday. Thanks, Ace
Response: Jessica, we're delighted to hear about your 5-star experience at Adams Morgan Ace Hardware! Our goal is always be to provide the best customer experience possible at our employee-owned stores, and we love dogs and plants, that's for sure! Thanks again and we look forward to seeing you again soon.

Daniel Commins: Always friendly and helpful. You are approached as soon as you enter by someone ready to help. Even if you don’t know exactly what you need, they are extremely knowledgeable and helpful.
Response: Thanks for shopping with us Daniel!

Suriya Jayanti: I like this store and its people so much that sometimes I just come to hang out. And I definitely go out of my way to buy things here instead of Home Depot or Amazon. Viva la Hardware!
Response: Browsing and hanging out are encouraged! Hardware stores are so much fun, we are glad to hear you enjoy being at our store. We are proud to be your local helpful place; thank you for your patronage!

Emily Norton: Thank you so much to Lily who helped repair our desk. She was SO attentive and creative, and really gave us some extra time and aid. We could not be more grateful, and we are so happy to have our beautiful desk repaired!
Response: It's so great to hear from you Emily, Lily is the BEST - so glad she could help! Thanks for shopping and supporting our locally owned store.

Mattie Solomon: Every time I go to this Ace Hardware EVERYONE on the staff is so incredibly helpful and nice! I came in to get help on a piece of furniture with a striped nail, and Chris at the store was THE BEST!! We tried to get this screw out on our own and weren't successful, and we wouldn't have been able to do it without Chris' help!
Response: These are the stories we love to hear- thanks for supporting our employee owned store, and for the staff shoutout!

Jessica Goodman: Lilly was fantastic in helping me with all my needs. I was redoing my bathroom and ran into some plumbing issues. Lilly was patient and really sat down to help me solve my problems. Would highly recommend this store!
Response: Lily is a wealth of knowledge - we're so glad to have her on our team. Thank you for shopping with us for DIY supplies and expertise!

Kyle A: All the staff are very knowledgeable and helpful and kind. Every time I’ve been they’ve greeted us with a smile and were always personable.
Response: Thanks for the compliment Kyle! We're really proud of the great staff we have at our store. So glad to hear they give you consistent and excellent service. Looking forward to helping you again soon with your DIY projects!

11. The Home Depot

1286 reviews
The Home Depot
Location
4.6
Prices
4.7
Product Quality
5
Establishment
4.4
Customer Service
4.6

Address: 400 S Pickett St, Alexandria, VA 22304

Schedule: Open ⋅ Closes 10PM

Telephone: (703) 823-1900

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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beyondTabu: The customer service here is horrendous! The staff would rather watch paint dry than help you. I’ve been here on several occasions and their customer service is consistently non existent.

D Prince: Home Depot in Alexandria you have the BEST employees! I’ve been back and forth to this store for the past few weeks gathering supplies for my remodel. Lillian in the paint department was very helpful in assisting me with my paint colors. She made sure I bought the CORRECT base paint to mix with the colors I picked out for my home. Lawrence (gentleman in the pictures) assisted me EVERY time (and I mean EVERY TIME) I purchased items that needed to be put in my vehicle. And EVERY TIME he serviced with a smile (just look at the pictures). Lawrence is so attentive, respectful and helpful. He made sure the items I purchased were put safely in my vehicle to be transported! THANK YOU LAWRENCE!! And thank you Home Depot Alexandria for hiring such great employees who know the meaning of customer service!

Brian Copes: This is my main Home Depot I go to the Northern Virginia area. It usually has any home improvement or household item that I need for my place. My only issue is sometimes the staff is busy handling other customers questions to answer my personal question. Definitely one of top stores in the area in my opinion. I would recommend you come experience this store yourself.

John Dayton: UPDATE: After several months I was finally able to get this issue resolved!! Thank you. Updated to 3 stars. It took way to long and too much work to finally get connected with someone in customer service who was empowered to resolve my issue, but it finally happened, thank you!! Original Post: Bought a shower door last fall, Home Depot lost it before I picked it up… now I’m out $575 dollars. Managers won’t work with me. Told me I’d have better luck disputing with my credit card company than with Home Depot…then they fought me again there. And this is all after I reordered a second new door of the exact same model. Too bad no one is empowered to help their customers. I wish I’d never taken my business here!!

David Lawrence: I paid $160 for dishwasher installation, cleared my morning to wait for them to come, then the installers refused to do the plumbing. Nothing fancy, just straightforward install. I’ve heard of this happening to others. This is a racket! Stay away from appliance purchases at Home Depot!!

Amre Kebaish: Tread carefully when asking an idle associate about in item that is supposedly in stock according to the website/app, but isn’t available in the stated location. They will angrily glare at you for daring to interrupt their phone scrolling. If you persist, they will eventually sigh and put the phone down. However, they will say whatever it takes to get you out of the store without being helpful.

Russ Colbourne: How do you have half the isles closed on a Saturday morning???? All I needed was a adjustable wrench and they refused to allow me to get it. Totally would understand if there was heavy equipment or something like that in motion. I asked when the isle would be open again and the employee just shrugged her shoulders. I absolutely hate this location but unfortunately it the most convenient. I will be going out of my way to lowes from this point on.

Katherine Matsuo: Came in about 45 minutes before closing looking to buy a power drill. They were all locked up and spent about 20 minutes trying to find someone to help me. They then made the announcement that the store was closing and to bring your items up to the register. Again, no one to help me get the drill I needed. There were about 4 other people in the aisle with me. Decided to just buy one off Amazon as I left the store.

Nathan Winborne: I had a very disappointing experience at this Home Depo location today. I went there to return something and decided to walk around the gardening section afterwards. I walked in and saw a beautiful 6' tall money tree that had no price tag, so I stood in line at the cashier and asked him for a price check. The barcode that was on the planter was not reading when he scanned it so he then sent me to customer service where 2 employees tried to look on the computer at homedepo.com for the price but still couldn't find it. The girl that was helping me at customer service had to go find someone else who also didn't know how to find the price and suggested I talk to a manager. I was about to walk out but decide to find one more person to help so I walked a random cashier that informed me that the managers were all on a meeting on Mondays bit pointed out another employee who she said was more knowledgeable. I went to over to the 5th employee at this point and explained that I was interested in purchasing something in the garden center, but it had no price or barcode. So, we walked back over to the garden center where she confirmed that there was no price or barcode and went and found someone else that worked in the garden center (the 7th employee now). The lady that she found came over and looked at the barcode sticker, peeled it off and was able to type in the sku# where the price finally came up and finally, I was able to purchase the tree. I think that it is highly inexcusable and embarrassing that I had to go through several employees to buy this tree when in reality the first cashier that I spoke to (as a matter of fact every employee that I spoke to) should if been able to solve the problem in a fraction of the time that it took. The manager at this location really needs to train his employees on basic function such as typing in the sku# when the barcode doesn't scan.

Fernando Espana: I shop at home depot around the country (I tour 11 months a year with an Entertainment industry) and always the best customer service & friendly home depot associate ayesha, very helpful and on point in every project planning when I need purchasing materials & tools. Thank you ayesha, great job!

12. The Home Depot

1550 reviews
The Home Depot
Location
4
Prices
4.3
Product Quality
4
Establishment
4
Customer Service
4.4

Address: 6210 Seven Corners Center, Falls Church, VA 22044

Schedule: Open ⋅ Closes 10PM

Telephone: (703) 534-9580

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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beyondTabu: The customer service is hit or miss. If you find a friendly CSR, they’ll show you where the item is, on the opposite end of the spectrum, they just point and mumble which is the majority of them. It has everything you need as usual. They just need to insist all staff are consistent with their service.

Zora Domain: My rating isn't based on this part, but I think new people should know - The parking lot is terrible. There isn't much that can be done about the location but I think what makes it worse is that everyone moves without regard for one another. Cars, pedestrians, everyone. I have no idea why no one looks left and right and left again in such a tricky, dangerous spot. I was a little stressed before even stepping inside. Go slowly and carefully! My rating IS based on this part. I usually love coming to Home Depot, but after this first visit here I'm going to go to Lowe's instead from here on out. I came to pick up a few items and left with a lamp and some shelves. I understand that this is a hardware/home improvement store so things are bound to sit around for a while and get a little dusty but this was wild - they were so dirty. I wanted 4 of these command strip shelves and despite them being in this condition, I paid for them. Cleaned when I got them home. They don't work as well as the product ratings online would suggest, which makes me wonder if it's user error or because of how dusty they got. I'm not sure if stores like this are supposed to rotate stock regularly but if they are, then this is a pretty good sign that it's being neglected in some spots. Secondly, I overheard an employee being rude to an elderly gentleman who was having a difficult time finding a hardware product for his door. He explained very clearly where he had already looked and what he was looking for, but the woman argued with him and resorted to a very catty, "Well okay, we aren't looking in the right spot." Good customer service and common sense is to bring the customer to the product location. He was having a hard time, it made no sense to make it that much more difficult for him. I almost stepped in to say I'd just help him look if she didn't want to, but she finally, FINALLY took him down the aisle to look with him. Lastly, the checkout lines are a disaster and the employees didn't have a system to direct traffic. Tons of finger-pointing and yelling. All of the customers were confused on what aisle to go to. It was not a fun trip. I really hope that this Home Depot can turn around but given the parking lot situation, I value my car and my life too much to return lol.

trey cyr: I bought a new refrigerator and paid for home depot to haul away the old one after installation. When they delivered the new refrigerator, they noticed an issue with the plumbing connect and offered to haul away the old refrigerator but I told them to leave it so we'd have a working fridge until we could have a plumber come out. Fast forward to the plumber coming out and installing the new fridge, I called home depot once again to have them come and haul away the old one and they rescheduled a new pick up. One week later, the haul away company home depot contracts out to said the fridge is "too big" for them to haul away. It is the same size as the new fridge AND is lighter than the new fridge. When I called home depot the helpline associate said there was nothing they could do, nor could they tell me what was considered "too large" to haul away. They could not recommend another hauling service either to remove the old fridge. When I asked if there was anything else she could do, the line cut off and she transferred me to the home depot after call survey. She basically hung up on me. When they originally delivered the new fridge they were more than willing to haul away the old one, but when I had them come back after the new fridge was installed properly they refused to haul it away, and home depot's "help line" was absolutely no help at all, and the associate hung up on me after asking what we were supposed to do with the old fridge left in our kitchen. If you ever use home depot's delivery and haul away service I highly recommend you ask them specifically what size appliance they will not haul away, because this information was never explained to us. I'm honestly not sure if we are even getting our haul away service fee refunded after the call because the associate hung up on us. I've never experience such poor customer service from such a large company.

Daming Yu: Terrible. Customer service really needs improvement. Bought two items online. Didn’t work. Brought them to store to return and was told all good. Didn’t check the receipt until I got home and then I saw the refund is only for one item. I returned the next weekend and was told I am too late. No apology. It seems the company’s service has been steadily declining in the past few years.

Christian Adams: Yenifer is an outstanding employee and helped me to understand the current active duty benefits Home Depot has. She was simple outstanding and helped me out so much. I’m shocked she isn’t a supervisor or manager knowing two languages and so much about the store.

Syed Haider: Customer service is possibly the worst I have ever encountered. We had the terrible experience of speaking to a CSR by the name of Fabian. We had a simple question regarding some items at the Patio section, to which Fabian replied “are you kidding me? I’m not a carpenter”. We stated we weren’t mistaking him for a carpenter, rather seeking help regarding installation of the items as we were new to this. Fabian subsequently started reading prices off the rack as if my wife and I were mentally challenged. He kept uttering nonsense as we walked away. He was highly disrespectful and unnecessarily rude. I would definitely give this location a miss based on their unforgivable attitude. Thankfully there’s Lowe’s at Jermantown road which is a far superior choice for your needs and much better customer service.

stephanie wade: This is a horrible home depot store - the customer service has been terrible across every single employee I have interacted with over many visits. I keep going because it is close but no more. In my last interaction I spent 50 min trying to buy a grill with someone who told me they knew what they were doing and then after all that time did not and lied about what they could do, then when I tried to cancel my order they hung up on me and did not cancel it.

Denise Nguyen: My daughter and I were looking for a wood stain for a piece of trim to match our LVP floor. The staff were super helpful, but unable to find a match, until Kofi came to the rescue. Kofi was very knowledgeable and patiently opened and tested several cans until we were satisfied with the match. Home Depot Seven Corners, 6/9/22

Hua Huang: We met Ahmad, and he talked to us like our friend. We discussed flooring options for basement and We purchased traffic master vinyl flooring from Home Depot because we got the best service from Ahmad.

Ernesto Roubert: Great location and selections. Love the curbside pickup service. Have the app on your phone.

13. Lowe's Home Improvement

1457 reviews
Lowe's Home Improvement
Location
4.2
Prices
5
Product Quality
4.6
Establishment
4.5
Customer Service
5

Address: 7710 Riverdale Rd, New Carrollton, MD 20784

Schedule: Open ⋅ Closes 10PM

Telephone: (301) 918-6406

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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Harlan Harris: Brief visit....fly paper and ant traps--purchased both. That time of the year! I chose Lowe's because they are committed and support the home owner; versus Depot's commitment to the contractor. That is particle knowledge as well as my past management employment experience at Lowe's. Just the truth! On the other hand, I believe Depots prices are better on home owner supplies--cleaning, planting, lighting. That's an opinion,...

Isata K: On Saturday, June 4, 2022 I visited this Lowes. Outside there was a grill advertised for $199. When I went to the customer service counter to purchase it, the woman working could not find it in the system. I was able to look it up and provide item number. Evidently the grill was actually $249, and was priced incorrectly outside. Matt, one of the store managers was amazing. He was able to ring the grill up for the price labeled outside. He went above and beyond to dismantle the grill hood, so it could fit in my SUV. He and another man were able to load it into my SUV without scratching my vehicle. He was very helpful and kind. His attitude was refreshing. I appreciate your assistance.

Niko Trowell: I just had the worst experience at lowes, I’m an electrician and I normally go to Home Depot to pick up wire but I needed some wire cut that they didn’t have so I went to lowes. When I got there I went to the electrical aisle 12, I waited for 5 minutes until I seen a sales associate. I asked if he could help me he said give him 5 minutes. So I waited 15 minutes before I went to the checkout lane for them to call for assistance. After that in waited another 15 minutes before i decided to go to customer service to ask for the manager. So i spoke with the manager who couldn’t assist me so they supposedly called someone for assistance. I waited there 10 minutes before I decided to leave. They wasted 40 minutes of my time just to have a wire cut I will probably never visit that store again this was the worst service I’ve had trying to buy something from a hardware store ever .

Paul Harrod, Jr: I don't know what it is about this location but the employees are lethargic and unhelpful. They leisurely peruse throughout the store, not knowing where anything is and generally being incompetent. Furthermore, DO NOT use this store for online pickup. Your order will not be ready when you arrive and they will spend 30 minutes looking for your items, only to tell you they can't find it. Then when you are given a substitution, You can go inside and the find the item you ordered, right there on the shelf. This has happened to me twice. Avoid this location.

Lisa McCants: I ordered a stove on line for the Memorial Day Holiday and paid for haul away and installation. There was no mention of the delivery process. When the delivery person arrived and indicated he is here just to drop off the stove. It was conveyed he does not install and that is separate. I am perplexed as to why this is a two step process, and if I knew I would have scheduled them both the same day. The delivery person noticed damage to the back of the box and saw the stove was damaged. He took the stove with him as damaged goods. Now, I’ve been calling Lowes since yesterday and the phone just rings and no one ever picks up. This is ridiculous and I’ve called several times. Now, I have to go in person for one thing I ordered on line….Terrible I can’t rate this zero stars….Frustration overload…

Omari Black: Listen when I tell you 5⭐️ Service, go to the appliance section and see Mr. Brandon! From the Initial encounter it was top notch professionalism, customer service, and in depth knowledge of the products! I went in totally dum as to what I needed to get and he took his time and explain everything to me as far as my options, the quality and on top of that what was on sale at the moment. I will recommend anyone looking for any home goods to definitely go to the New Carrollton location and see Brandon asap!

Sergio Torres: Excellent employees great help i lost my recite and they came to help great experience thanks to all who helped us. Jose the pros manager was really helpful at Lowes. Thanks again for everything.

JLAX 27: The WORST customer service. New Carrollton MD Lowes has the worst customer service. Tried for 3 hrs to talk to someone at the store about a delivery that was continuously delayed. I had to call 7 times because no one would answer the phone and when they did it was just transfer and eventually hung up on. New management needed.

Sonja Edmonds: I would gisve 0 stars of that was an option. I've called this store about 7 times to get assistance with having my purchase delivered. I've had someonepick up the phone, not speak and hang up, put on hold for 45 minutes, and when someone finally did pick up in the dept I needed, they told me they were too busy to help me. What kind of customer service is that?

Captain Izabella Sparrow: Normally, I love this location. In person. Have been on hold for almost 40 minutes. I was just put on hold. No one asked if I minded being put in hold. Someone picked up and placed me on hold immediately after picking up the receiver. Sure, busy you are. But, unacceptable this is. Doing housework so I have time, today, while I listen to this repetitive, ridiculous hold music. Asking for a manager immediately. If no on picks up, corporate will be getting a call. This is too too unprofessional. Wish I could give them a negative 10 stars. -⭐️-⭐️-⭐️-⭐️-⭐️-⭐️-⭐️-⭐️-⭐️-⭐️ -☆-☆-☆-☆-☆-☆-☆-☆-☆-☆ 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

14. Twins Ace Hardware - Arlington

208 reviews
Twins Ace Hardware - Arlington
Location
4.9
Prices
4.1
Product Quality
4.7
Establishment
4.8
Customer Service
4.4

Address: 2001 Clarendon Blvd, Arlington, VA 22201

Schedule: Open ⋅ Closes 8PM

Telephone: (571) 444-7703

Guy: Hardware store


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Raquel Briggs: Amazing staff !! I placed a Father’s Day order online because there was a great deal. When I arrived for pick up I was helped right away and helped out to my car. This location is about 30 min away from me but worth the drive and I will be using this location for my needs from now on. Keep up the great customer service !!
Response: Thanks for the very the thoughtful words Raquel! We are glad you enjoy the store, and how well we take care of our customers, Thanks again, Jeff Smith Owner Twins Ace

Sam: Amazing staff. Very helpful. I told them my problem, and they showed my exactly what to buy to solve it!! The staff offer assistance actively but are not too overbearing. Very pleasant experience always.

Andrew Yang: This is the best hardware shop I've visited! They have decent collection of tools and stuff, very clean, and, most importantly, all the staffs are very friendly. I would just wonder around the store to see if I need anything else. Love this place

Mark Blanchard: Called ahead of going there to make sure they have a product on the shelf. The person on the phone put me on hold to check, and a few minutes later came back to confirm they have plenty in stock. So I drove over to the store, and when I got there I couldn't find the product. I asked an associate to help me find the product, and he told me that they don't have any in stock (that was 8 minutes after I made my phone call). Nice people, but quite incompetent.
Response: Afternoon Mark, It certainly seems like we dropped the ball during your visit today. Apologies, and if you don't mind me asking, what was the item you were looking for? It seems like there was a miscommunication, and we would like to resolve it for you if possible. Thank you, Jeff Smith Owner Twins Ace

Randy Moulton: I'm a life long civil libertarian and refuse to wear a mask. I was told to leave if I wouldn't wear a mask and couldn't buy if I didn't comply. Rather than escalate, the manager offered to shop for me if I waited outside. He got what I wanted and brought the receipt and purchases outside and said he would meet me outside if I needed to return anything. A+ for service
Response: Evening Randy, I very much appreciate your thoughtful review, and your experience at the store is of the utmost importance to us. We certainly did our best to take care of you, glad that our manager was able to understand your preference, and everyone was polite and accommodating. I will also say that as of this past Monday, we no longer require customers to wear masks inside the store. Vaccinated staff and customers may wear them at their discretion, but not required. Thanks again, and hope you inside the store soon! Jeff Smith Owner Twins Ace

Allison Paul: I love this store! It truly is the helpful place! Everytime I walk in, the people are happy to help, answer questions, and help me find exactly what I need!
Response: So thoughtful Allison! Thanks for the kind words! -Jeff Smith Owner Twins Ace

K G: Best service and staff I have ever experienced in a hardware store. Always have had luck in finding what I need in a pinch thanks to a helpful/friendly staff member. A true rarity in Arlington and more than just a hardware store chain. Been in the area for so long I forgot how normal people treat one another in stores/public... It's nice to have a reminder that there are friendly, knowledgeable, and helpful folks right next door.
Response: So thoughtful. We do really appreciate you taking the time to express yourself with such kind words. We do pride ourselves on taking care of each and every person who walks through our doors. We're here when you need us. Thanks again, and we'll see you again soon! -Jeff Smith Owner Twins Ace

Adam Stryker: I hesitate to recommend this store because then folks will know where I get all the unique things in my home. Also, my family and friends will know where I got some of their unique gifts. I don't want to give it all away. Stop in and see what I'm talking about. Their buyers are geniuses. It's like going back in time to the New York City of the past where private stores reigned. I love unique gifts you could only find in NYC before they turned it into a suburban shopping mall. TWINS ACE HARDWARE IS MORE THAN A HARDWARE STORE. IT'S EVERYTHING. ( I'm already regretting that I told you. Don't buy up all my favorites!)

Suraj Mali: Jeff and his team run this place with great customer care. Every staff member I have encountered has been knowledgeable, friendly, and helpful. The shop is well stocked for its size and is also quick to order and get you items that are not in current store inventory.
Response: So thoughtful Suraj! We certainly do our best to make sure everyone is taken care of, and get what they need. See you again soon!

Scott Eltringham: One of three great hardware stores in Arlington--Cherrydale and Bill's True Value are the other two--Twins is more modern feeling than the other two. It has the widest selection of goods of the three stores and a lot of fun, not-really-hardware stuff. They also cut keys well. The staff is always friendly and fairly knowledgeable. Parking can be difficult.

15. Frager's Hardware

739 reviews
Frager's Hardware
Location
4.5
Prices
4.3
Product Quality
4
Establishment
4.6
Customer Service
4.5

Address: 1115 Pennsylvania Ave. SE, Washington, DC 20003

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 543-6157

Guy: Hardware store


Review: "Stay hydrated in style with SodaStream USA."

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Fred Gamble Jr: I bought the XL Big Green Egg display model and was handled by Hannah who was so nice and courteous to me! She not only handled my transaction with a smile, but ensured that my delivery would be seamless. Kyle and Mateo came to my home and were two of the nicest delivery professionals I ever encountered. Its so nice to have a local hardware store which I can trust and do business. Frager's Ace Hardware has earned my business and they will earn yours too.
Response: What a wonderful review Fred! Thank you for trusting us with your purchase. So glad to hear such wonderful things about our employees- we'll be share these comments along to our team. Happy holidays to you!

Audrey Lester: Blind Customer: I increased shopping here during pandemic, as it’s in my community. On nearly all visits, I’m greeted at front door by a very knowledgeable staff member. I love how they know where every item is specifically located - like really! Upon entry, you’re on main isle. To your left are short isles leading to registers. Staff always escort me through store or to elevator where I’m met by another team member on lower level. Ayesha, General Manager, allows items to be opened for me when possible so I can feel item. I especially love their text message lime where consumers can ask questions before visiting store. Great Team!
Response: It's so great to hear from you Audrey, thank you for taking the time to share your experience. We're so glad our staff provide exceptional customer service that makes shopping a pleasure. Thank you for being a customer- we look forward to your next visit!

Amy Chiou: The people here are so nice and helpful. They always know where to find things in the store. It's a classic hardware store with the added bonus of fun and quirky household goods and gifts.
Response: We love quirk! Thanks for shopping with us over the big boxes, we are glad to have customers like you who shop and support local.

Michael uthe: The store with more. Walked in and thought was small. But as I got farther in it opened up to huge room with a downstairs and outdoor garden section. Truly awesome and amazing staff.
Response: Hi Michael! Thanks so much for the kind words and for shopping local! We love that you had such a great experience! Our team looks forward to seeing you again in the near future.

Hope Greenleaf: Great shop with a large selection of plants, gifts, household items, and hardware. Friendly helpful staff!
Response: Thanks for choosing Frager's Ace Hardware and for leaving such a great review, Hope! It's good to know that we were able to provide you with a great selection and the highest level of service. We look forward to your next visit!

Stephanie Sneary: Very friendly and knowledgeable staff. The store often carries products you can’t find at larger stores— for instance I recently had need for a shorter length of 14/2 electrical wire that I found here.
Response: We love to hear that we can outsource our competition! Thanks for shopping and supporting Frager's.

koura Gibson: Disappointed to be rudely treated for “walking into store” before opening. The door was wide opened and I entered only to be charged aggressively by the 3 attending employees, shouting for me to exit. I had to calm them down of their excitement to reprimand me for entering the store. There was no indication that the store was not opened. No hours were posted ether. Then the older guy rudely and aggressively closed the door as I exited. He then snarkly stated “I guess!” When informing him that 8:00 was in 14 minutes. It was really disappointing to have to endure such rudeness in the morning.

Al Boyd: Customer service, was excellent. But I didn't appreciate being mistaken for a thief. I had the receipt was in my bag. I am a retired police officer, I don't need too steal anything from anyone.
Response: Thanks for taking the time to leave a review. We hope you'll shop local with us again soon!

Kristin Roesch: William was so helpful in matching a specific furniture screw I needed for a Murphy bed. He answered all of my novice questions and was so funny and kind. He also helped with copying a house key.
Response: Thank you Kristin! William has been with us a long time, we're glad to have him on our team! We appreciate your business, hope you'll shop with us again soon.

Nathan Deunk: Very convenient location, and they've really improved the store since they moved locations. Unfortunately, Fragers employees and contractors consistently endanger the residents of the surrounding community by illegally parking on both 11th SE and Pennsylvania SE. I can't support a store that cares so little for their neighbors, especially when those neighbors are their customers.

16. Twins Ace Hardware - Fairfax

233 reviews
Twins Ace Hardware - Fairfax
Location
4.7
Prices
4.7
Product Quality
4.3
Establishment
5
Customer Service
4.6

Address: 10310B Main St, Fairfax, VA 22030

Schedule: Open ⋅ Closes 8PM

Telephone: (703) 359-4703

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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Mo Fares: One of my favorite hardware store, employees actually come to you and ask you if you need any help. Greta place to buy Stihl products and big green egg. My favorite store to buy nuts and bolts for my vintage car. Wish there were more Ace hardware and less depot.
Response: Thanks so much for the kind words Mo.

Roshelle Veney: Love this place! When I walk in they ask my what I'm looking for and surprisingly the cashier always seem to know off hand exactly what isle it's in. The floor staff don't just show you where things are, but they often ask what you're working on to point you in the right direction. I'm a bit of a creative nut, so I always have something that takes a bit of explaining and they don't seem to mind.
Response: Thanks for taking the time to let us know about a great experience Roshelle.

Brad Moffett: Great local hardware store. Nice variety. You can get keys made here quickly. Don't forget to check out their upstairs. It is easy to miss the stairs in the store. Excellent collection of screws including stainless steel ones that you can only find limited sizes of at the big box stores.
Response: Thanks for the kind words Brad. We appreciate it greatly. Nice to see you enjoyed the fastener section as well.

Josh: I visited here to buy 1 specific product the other day. Within 3-5 minutes, I was greeted by one person and another associate asked if I needed help. The customer service here is outstanding.
Response: Very nice of you to say Josh. Thank you for sharing your experience.

Carlo legacy Journey: Purchased a traeger tailgater 20. Great customer service. Free assembly and curbside pick up was smooth. Purchased through online with store help. Thank you Andy for the assembly. Highly recommended store. Will sure to return after my first visit.
Response: Thanks Carlo! We appreciate the review. Andy and the rest of our team are glad you had a great experience and we hope to see you soon!

Laurie Brandt: Discovered that every strand of LED icicle lights I purchased last year were only half-lit this year. I called to cancel an order I'd just placed for another 10 boxes. I love these lights and I've had dozens throughout the years from Celebrations without a problem. I wasn't upset; I just figured something changed at the company and didn't want to toss $20/box away on the same problem. The LAST thing I expected was to be cheerfully passed onto the manager (Marty) who chose to look up the 2020 purchase and issue a refund! What? Wait! For real?! I kid you not ~ and I am still stunned. It's been so long since I experienced retail generosity towards a customer that I forgot what it felt like. Thanks Twins Ace of Fairfax. Do the community a great favor and give Marty and your staff every reason to stay with you. I hope others will read this and order online for delivery or pickup - or find their way to the store to meet these unicorns. That's what I intend to do from now on!
Response: Glad you experienced excellent service Laurie.

TDA: This is my go-to store for superior quality, knowledgeable staff, and better selection. It is the place to go if you need to replace a bolt or nut - don't even bother with the big box stores.
Response: Lots of nuts and bolts around here. Glad we're your go-to.

Bob Lerch: I walked into the store and, as always, was quickly greeted, then referred to Marty who was the manager on duty to assist me. He rekeyed a new Weiser lockset I brought in so that it would match my existing house locks that are all "old school" 5-pin mechanisms. He quickly determined that it could be done, then repinned the cylinder to match my original old house key. I was ready to check out in ten minutes! Truly impressive even if it was basic lock cylinder stuff to Marty. Lowe's & Home Depot couldn't/wouldn't help. This was absolutely worth the ten miles driven and ten bucks spent. Once again, Twins ACE is my hero!! 😃👍👍👍
Response: So glad you had a wonderful experience with our store and Marty in particular Bob. We appreciate you coming by.

Rajasekar Kayamboo: I went there to pick up a Craftsman tool box. This is my first time going there. It is in a complex land the area is likely Fairfax downtown. Fairly large store and abundant collection of tools. They also do repairs of equipments and sharpening of blades. Staff were knowledgeable.

artie dellava: First time there, great experience. The sales people were very nice and very helpful. I will definitely go there when I need things. Much better than Home Depot or Lowes!
Response: Appreciate you coming by Artie. Thank you.

17. Lowe's

102 reviews
Lowe's
Location
4.3
Prices
5
Product Quality
4.2
Establishment
4.7
Customer Service
4.8

Address: 6750 Richmond Hwy, Alexandria, VA 22306

Schedule: Open ⋅ Closes 10PM

Telephone: (703) 765-8011

Guy: Garden center


Review: Their website mentions miter saw in the miter saws

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M.E.: It appears Loews is becoming more customer/purchaser friendly than Home Depot. In my search for a decent microwave, Home Depot had lesser known brands and almost nothing in popular brand products. Additionally, when we found a nearby worker in appliances department he immediately said, " I will be back in a minute" that turned into 15 minutes later. Another worker came over and assisted us for about 40 minutes with a kind & helpful manner. Finally, we decided to try Loews. It was different, as night and day. Several discounted Samsung microwaves were available right on the sales floor to sweep away. Check out had enough registers open with barely any wait. Workers were pleasant, helpful and customer friendly.

Eileen Voss: I can't comprehend how this store is rated above a 2/5. The workers pretend you're invisible, if you stop them to ask a question they make it seem like it's a huge inconvenience, but aren't they are there to assist? I just need a refund on a product that they delivered broken. I was required to pay out of pocket for a repair person to verify it is actually broken and their fault. It took a month for them to answer and coordinate pick up. Now it's taken hours of my life trying to get them to refund my money on an item they already received back. A man, not a gentleman, I finally got ahold of on a call argued with me and then threatened to "hang up on me". I spent over an hour on hold to speak to someone and now you're gonna threaten to hang up cause I'm requesting a refund that you don't think I am entitled? But you already picked up the item. If you value your time, money, or sanity, go any where else.

David Hamrick: I recently made a lumber purchase and the price I was initially charged was higher than the listed price. When I brought this to the cashier's attention, he had me take a picture of the correct price and made he prove that I was charged incorrectly. In addition, this store has serious issues when it comes to customer service.

Sharon Harper: It's very sad that I live in Maryland and have to cross the bridge for certain stores. The staff was amazing and very helpful. I didn't get the light fixture I wanted but was told that on April 29th 2 boxes are due. I wish that ALL Lowes could have the same training 😕

Col Ma: This is about countertops through Lowe's from Granite Marble Express. Not one person has called me from the Installation department. I have called a total of 6 times and been spoken to rudely 3 times, hung up on twice and denied speaking to a manager. My negative experience with the order of these countertops and Lowe's customer service has become extremely stressful and costly (money and time). I've tried to offer a number of solutions such as: 1. get credit for the countertops and purchase a different one where there are no "variations". I can pay the difference in cost. (denied) 2. get refunded (denied) 3. get refunded and pay 20% restock fee (denied) 4. take a loss on the actual countertop and get refunded for the installation fee and $500 support beam. (denied) The process has been terrible. They didn't show up, then they showed up on the wrong day, then they say in order to schedule the install we have to purchase a $500 support for the 2 inch overhang (this is after we created the design and paid for installation). If we didn't pay the $500 then they can't install the countertop because it's a warranty issue. What can you do at that point but pay for it? Then, they get to house and the countertop likes "kinda" like what I chose despite talking to Zaya about the DETAILS (is it matte, how large are the veins, the color of the veins, the details, is it off white, cream or what shade, are the cut lines very noticeable, etc?). I made sure the details, that we paid for, were confirmed. What showed up was a "Variation" (Zaya's words) of what we chose. It looks like a cheap knock off of the actual sample and it was cut incorrectly. My payment of $4752+$500 was not a "Variation" of the price listed for these items. I immediately rejected the order and spoke with Zaya on the situation (2x) and she behaved as if she had no idea what was going on. Side note, Lowe's installer (finally called) said , if I wanted them to deliver, but not install the countertops, I have to pay a $150 transport fee. I want nothing to do with that company and their countertop. So here I am without money, a decent countertop, or any type of civil customer service.

Meta Davis: Outstanding customer service. Greater at the door "how can we help uou today? The young lady.in the lawn mower department went above and beyond to help us with our lawn mower purchase. They took the lawn mower we wanted on display down so we could see it. Then we purchased the E-GO lawn mower. Couldn't be happier! .Thank you lowes.

Victor Dugger: I practically live there lately. Fantastic customer service including fun and useful inventory. The lady that usually works in the inside plant dept is knowledgeable and patient. Look her up if you need help.

Shenika Buries: I received excellent customer service from Hannah and 2 other employees. They were very attentive and helpful when purchasing a lawn mower and other lawn care equipment!

phoebe lots: Had an appointment for someone to come measure my kitchen floor for new tile. They gave me a 1pm to 5pm window so I took a half day off work. At about 5:15pm I got a call saying the Lowes representative would not be here until 6-7pm. He never showed up. No calls, nothing. I’m glad this happened because I can only imagine trying to deal with them once a project actually starts.

LN Perez: I've been calling the customer service line for this store for 3 days to schedule a dishwasher install and there has never been an answer. And each time, after 30-40 minutes, they hang up on me. It's so aggravating. I'm cancelling the order for my dishwasher and just ordering through Costco. The wait there to schedule an install was 8 minutes for me.

18. Lowe's Home Improvement

1621 reviews
Lowe's Home Improvement
Location
4.2
Prices
4.1
Product Quality
4.8
Establishment
4.9
Customer Service
4.9

Address: 4080 Jermantown Rd, Fairfax, VA 22030

Schedule: Open ⋅ Closes 10PM

Telephone: (703) 332-0000

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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Joshua Cruse: Overall; Lowe’s as a company/brand has declined in recent years. In my recent experience, though, this location in particular seems to be the least reliable of all the stores in the metro DC area. Across departments, their inventory is grossly misrepresented in the app (by dozens), and the associates are generally not helpful in determining whether or not they actually have the items in the store. They are quick to blame “the system”. However, I’m not patronizing their system. I [was formerly] patronizing them. So, if it’s an issue with just this location; avoid this location. If it’s company-wide, avoid the company. That’s how consumers should react to their blame-game logic. At this point, it just simply appears Lowe’s is artificially inflating their inventory counts online to get customers in the door. That’s misleading and dishonest. Alternatively; the big-orange-box competitor’s site/app will direct you to contact the specific store if the quantity is low or out of stock. Still not as honest as a flat “we’re out”, but better than inflated counts. YMMV. Buyer beware.

Kwadwo Tuffour: Took this painting to figure out how to get it up on my wall, and to get the right kind of nails to do it. Sales associate was able to take me right to what I needed and shower me how to hang it. Mission accomplished. Bonus: Had a nice, brief conversation with the cashier, Radha about the different women in the picture. She recognized a couple and asked about a few, which i told her.

John Kean: A home improvement store that's worth a longer drive. It has well-organized and labeled stock that is free of the grimy dust in competitor's stores. The staff has been exceptionally pleasant and helpful. Smaller than other home stores, so I have some items delivered to the store, usually in a day, and then I am sure the item will be available. I have used the store's contractors for air conditioning installation and gutter replacement. Both were excellent and cost was the lowest or close to lowest.

Kari Podhajsky: It was a perfectly fine and clean store. It had what we were looking for. The women's bathroom needed a little bit of love, but it certainly got the job done. The employees were friendly and helpful. The signage was accurate and easy enough to find everything that we needed. Plus there was ice cream nearby!

Jessica Osorio Jimenez: Go to the Chantilly store, it is not that far away, it is bigger with a larger selection, better organized and doesn't have a Norma. I absolutely abhor having no choice but to listen to someone in "management" belittling and berating an employee from the corner front of appliance to to past the appliance desk in front of customers or other employees, there is absolutely no need for it. If that would've happened before I purchased my appliances, I would've have left and purchased them elsewhere. The other employees are helpful but they look harassed and stressed. I even went back a couple of times to see if the atmosphere had changed, but 🤷‍♀️ it may get better once the reorganization is complete but until then, just go to the Chantilly store.

Tracey Greene: Went and got spare keys for mom. I'm so happy they had a great variety of different colors to choose from so that you can use certain keys to identify certain doors for your house. And the guy who helped me do the keys he was so nice. Thank you for the great experience

Jonathan Larson: Convenient location, but smaller footprint so not as wide of a selection as other Lowes. Staff are proactive, but minimally staff checkout lanes.

Dawn Wunderle: After more than 7 phone calls to 3 different numbers trying to schedule appliance installation, I was lucky this morning to have been assisted by Joshua Lewis in the Floral and Garden Department. Even though it is not his department or responsibility, he patiently worked through getting the dishwasher I ordered on January 13th scheduled for installation. If there were 10 stars - I would select all 10 for Joshua! Patient, courteous and helpful and he went above and beyond to assist me!

Yumiko Cook: I had outstanding customer service from Gretchen. All the time she was polite, friendly, and tried to find what I was looking for. Unfortunately, the store didn’t carry the fluorescent light bulbs. But she gave me more information of it about me to order it easier.

Blake Gregory: I had the Best experience I've ever had at this Lowe's Store. The young lady in the Appliance area was helpful, knowledgeable and got our Refrigerator delivered the next day. A 10 star experience in satisfaction.

19. The Home Depot

1987 reviews
The Home Depot
Location
4.6
Prices
4.9
Product Quality
4.2
Establishment
5
Customer Service
5

Address: 3301 East-West Hwy, Hyattsville, MD 20782

Schedule: Open ⋅ Closes 10PM

Telephone: (301) 891-1106

Guy: Hardware store


Review: In stock: miter saws · Updated 1 day ago

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The Home Depot: what do users think?


Kev- keepingitreal: This Home Depot is near Mall at Prince George's. Home Depot offers a wide variety of House Hold Essential, Furniture, Home Good Items, Lawn Equipment, Supplies, Do it yourself project and many many more options available to choose from. Store was clean. Staff was knowledgeable, attentive, pleasant and friendly. The parking lot can be busy, and not many parking spaces available.

Tanya Ramey: The prices were good; however, with an older home, the doors are irregular in size, therefore, the prices I got excited about didn't apply. They were much higher! Moved on to another company. In the end, still paid more, but better quality doors overall. Better service.

Sarah Marie Gerrity: We love this Home Depot! Recently moved to the area so we find ourselves at THD multiple times a weekend — and every time we’ve needed help, we just happened to get Jonathan! He recognized us right away and has made our shopping trips extra warm, and even went out of his way to help us sort out our military discount. Great customer service and it keeps us coming back!

Nsoseh Quistoran: Recommended to go shopping. Lots of people visit this store and it has a wide range of stuff

Polka Art: A late Saturday morning in May - by all accounts, as busy as the store gets. So why, then, is this the time that they decide to run the machine to wash the floors and do restock?! I counted at least 6 aisles completely closed during this time, and only one of these had a lift accessing higher shelves. All of the other aisles were closed during that time with no one in them doing anything, and closed for the entirety of my 30 minute visit. At one point, I was in an aisle actively looking at garden tools I was going to buy, and the employees came to shut down the aisle I was in. I was rudely asked if "I wasn't going to cooperate" by dropping what I was shopping for and immediately leaving. Beyond rude and I don't understand the logic of doing these things at the busiest time and not before store opening or early in the morning. I left the store with only about 1/4 of the items I came to shop for and will be visiting a different store to purchase the rest.

Reg Templeton: Convenient, Well-stocked, Nice Helpful Employees BUT... Filthy bathroom! During early morning visits two consecutive days this week, ladies room floor was smeared with what seemed to be fecal matter... Difficult to find a parking space where your vehicle will be safe from the scores of abandoned carts rolling around, regardless of time of day. Also, have twice seen rude clientele verbally abusing staff with vile, humiliating profanity (in Pro Dept), while other staff cowered in the background. In other settings this would be criminal behavior, but no one came to help the employee. For shame!

Jessica Vazquez: Picked out balusters for a stair project. Employee approached saying the aisle was being closed to bring an item down. We needed maybe 30-60 additional seconds and informed the employee we understood and were grabbing our last items and would quickly vacate. She stood there and repeated very rudely that the aisle was being closed. Maybe wait for the customer to finish their purchase? Especially when their hands were already full with product? Not as if we were just hanging out on purpose.

Chit Sayar: Customer service is very poor. I ordered online and they just delivered some of my order and one item was missed. So I called them and they hold up my phone for several minutes. And the employee said she will refund and hang up the phone immediately and no apology and no say thank you or anything. Just hang up the phone.

Chanpen Tee: This location always has a lot of indoor plants. The price is reasonable. Staff is helpful.

Ryan McKeon: Hands down, the worst HD in America, and that's saying something. Stock is never accurate. Store is never packed out. Need lumber for framing? Good luck getting a straight 2x4. Need a fitting for some plumbing work? It's like digging for treasure through bins filled with other stuff. Need a clamp or a tape or a bit? That's cute. Today's mess was trying to find a router bit the store inventory says is in stock... right...

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