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1. Wells Fargo Bank - Washington
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5
9 reviews
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Address: 1300 I St NW Ste 105W, Washington, DC 20005
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 408-0316
Business type: Bank
Bailey Thornton: Managers were great in helping me solve an issue from another bank and setting up new account.
Response: We appreciate your feedback, Bailey. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social
Osman Nicky Coutinho: Do not let their friendliness fool you: in 4 months, they were able to ship my new debit card to the wrong address 3 (yes, THREE) times. I also went in to cancel a fraudulent charge and they somehow managed to make it disappear for 3 days, and then it re-appeared. So yeah, incompetency-central over here.
Angélica Garcia: The staff was a bit curt and overly salesy, but I was able to be in and out in less than 15 minutes after addressing a small issue with a check.
David Hintz: Never a problem in ten years of banking.
Terry Smith: Well trusted bank
Response: I’m happy to hear you feel this way, Terry. Thank you for taking the time to leave a review. -Shannon, Wells Fargo HL Social
2. Wells Fargo Bank - Washington
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5
6 reviews
3. Wells Fargo Bank - Washington
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4.9
9 reviews
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Address: 1350 New York Ave NW, Washington, DC 20005
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 719-6477
Business type: Bank
Robert Lawrence: I was experienceing multiple issues with my account after signing up online. After 2 weeks of less than par service i was ready to drop my account. As my last hoorah i decided to give the New york & 14th branch a chance and it surely restored my faith in wells fargo. Mr. Sherbek Salidjanov took his time to go step by step to relieve the miriad of roadblocks i seemed to be facing. Mohaamed Sneyba pitched in as well and I am sure the entirety of the wellsfargo entity cannot produce a better team than the team I just finished working with not 10 minutes ago. You guys deserve cudos and compensation for the way you handle your clients, thank you.
Response: I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social
Imani Catlett: There is not 24/7 ATM access at this location. Door has been broken for months.
Response: We truly appreciate your feedback, Imani, and I'm sorry for any inconvenience this has caused. If you’d like to discuss any concerns, please feel free to email us at HLSocial@wellsfargo.com (no account numbers). Thanks. -Nick, Wells Fargo HL Social
Abdul Quddus: The associate jaccica is very nice.Her customer service is great. She handling my overdraft problems very nicely. I love her
Michael Briggs: ATM functioning
4. Wells Fargo Bank - Washington
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5
14 reviews
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Address: 5701 Connecticut Ave NW, Washington, DC 20015
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 686-4660
Business type: Bank
Tatiana Sokolova: Visited on Saturday around 10:30am to get notary service. Branch was clean, fresh air, was greater right away, small line (just 2 costumes ahead). Two notary were at the store, so waiting took 5-7min, just enough to get everything ready for the procedure. Andre Stubbs welcomed us, got extra chairs (it was 4 of us), quickly and clear explained the procedure (about IDs and signatures), carefully read all the papers. One at the time, let us filled it up and sign it and signed all the lines that he supposed to, put fancy stamp, and asked me to sign in his book, after that he did the same for others. He was very nice, responsive and professional. Everything went just fast enough as it suppose to: no rush, no slowing downs. I really appreciate this kind of service. Thank you.
nancy Glassman: Terrible service. I have to make a special trip to Connecticut Avenue branch to correct their error. After promising to call me this morning, banker failed to call. The Do not advise doing businesses with WelsFEgo
Response: I'm sorry you didn't receive a phone call, Nancy. To ensure I can forward your concerns to the appropriate team, please email some more details about what happened to HLSocial@wellsfargo.com (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Janet, Wells Fargo HL Social
Andrew Hyder: Incompetent. Sat down for over 45 minutes, honestly closer to an hour just waiting to get a temporary debit card. While the banker was busy flirting with this Colombian au pair, nobody else could help me, or consider that someone whose needs can be met in all of two minutes shouldnt have to wait an hour. I eventually gave up and left this bank, never having received the absurdly simple help i needed.
Pari Daneshvar: I want to thank of Ms.Gents Bela who helped me on 08/24/18 in my complicated Case . She was full of knowledge,skill,and ability to go through whole details Because she knows her job well . With her talent and skills Spent almost three Hours made everything to understand to(. Someboday like me that I do not have a lot of knowlege of banking) Ms.Gents Bela thank so much for giving me peace of mind Congratution to Wells Fargo
David Dundua: Stopped by to get something notarized - Andre was very helpful and quick. This branch has been great overall from tellers to managers!
Response: I'm truly glad to read your review, David, and I appreciate you taking the time to share these kind words. Have a great day! -Nick, Wells Fargo HL Social
Paulina RL: Worst service ever. I was on the drive through line for more than 10 minutes, and not one car moved. People left without being helped, and so did I.
Response: I'm sorry you weren't assisted in a timely manner at this location, Paulina. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social
John L: Tellers are extremely friendly and helpful.
Response: I’m happy to hear you feel this way, John. Thanks so much for the feedback. -Janet, Wells Fargo HL Social
WESAM: (Translated by Google) Consumption(Original)مصرف
yuki先生鉄部長: (Translated by Google) Dollar bank safe USA(Original)ドル銀行金庫アメリカ🏦
5. Wells Fargo Bank - Washington
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3.1
32 reviews
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Address: 3325 14th St NW, Washington, DC 20010
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 939-7740
Business type: Bank
Zachary Reshovsky: Have come here several times to resolve account problems. Most recently, I had my debit card lost/stolen while on a five day jaunt to NYC. I was scared because I needed to pay for utilities at my house. Came here earlier this week to help resolve this problem. Staff were wonderful and very affirmatively helpful in assisting me by providing several immediate cash infusions without needing a card. In addition, staff were very informative in helping me navigate how to apply for a new credit card.
Response: I'm so glad you received the help you needed, Zachary. Thanks for taking the time to share. -Casey, Wells Fargo HL Social
Kevin Chavez: I have come many times to withdraw money. but the doors will never open with the bank card. They should fix that problem.
Response: I appreciate you bringing this to our attention, Kevin, and I’ll do my best to ensure this matter is addressed. Please send an email to HLSocial@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social
Crystal Hailstorks: I’m here before they close at 12 and the rep won’t let me in. Horrible customer service. I’ll never bank here.
Response: I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to HLSocial@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social
Michael Douthat: The Washington DC Wells Fargo at 3325 14th Street is a nice location. I’ve visited this one a couple times, they always provide excellent customer service. The manager is very friendly and tries her best to help out. I just want to say one thing. The last time I visited, the manager gave me a number (I think a direct office number?) to reach her on. It’s different than the 202-939 number listed. She said “Call me on this number about anything and I’ll help you”. She might think it’s a wonderful idea to be available for customers all the time for anything. But it’s not because no one can realistically fulfill that commitment. It’s much better to let me know there’s a team available to help me.
Response: We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Michael. -AJ, Wells Fargo HL Social
Hernan Gallego: The manager did nothing to try to help me out her aptitude was really upsetting and she smile with a fake remark the teller was great and tried his best especially in the times .for the record I been help before I got enough knowledge what a manager can do I had manage my self I am an industry person without a job now . Before me it was a Mr yelling at her and really up set after I saw her I understand why she shouldn’t work in these environment clearly hospitality is not in her book
Response: I'm disappointed to learn about your interaction with one of our team members, Hernan. Please tell me more about what happened in an email to HLSocial@wellsfargo.com, and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social
Bekele Wolde: I was very uncomfortable to do the transaction with a tailor who didn’t wear mask. I asked the lady at the door,why he’s not wearing mouse mask. She said , there is no law that obliges employees to wear mask. There’s is a moral n health issue here. It’s life n death issue. I will not go again to that branch. Bek W.
Response: We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email HLSocial@wellsfargo.com with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social
Juan Macias: I’ve never had a bad experience in this location but I have a serious question how do I open the door with my card when the branch is closed ?the chip reader doesn’t work, inserting the card doesn’t work kinda sucks that I can’t have access to the atm help me please ?
Response: Thanks for your review, Juan. I recommended reaching out to this branch directly at 202-939-7740 regarding your inquiry. Should you need any further assistance, please send an email to HLSocial@wellsfargo.com and mention your review and Google username (no account numbers). Thank you. -Nick, Wells Fargo HL Social
Georgina Palma: Worst branch !!!! They are lazy and turn customers away all the time!!!
Response: I’d like to know what happened to make you feel this way, Georgina. Please send an email to HLSocial@wellsfargo.com with some additional details about your visit (no account numbers), and I’ll do my best to address your concerns. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social
6. Wells Fargo Bank - Washington
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3.6
14 reviews
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Address: 444 North Capitol St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 637-2510
Business type: Bank
Bobby-Lexx: Every time I go in I am greeted and called by name. I am helped with my account and they make sure that I have everything that I need. Also, I see the staff interact with other customers the same way. As far as the ATM, it is 24 hours it locks after hours fir our protection but all you have to do is swipe your Wells Fargo card and the door opens.
Patrick Lee: I recently visited this branch to fulfill a notarization and they were beyond accommodating. They provided me the service with a warm greeting, full attention, and efficient execution! I’ll surely return to this particular branch for any future banking needs.
Response: I'm truly glad to read your review, Patrick, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social
Joel Coffidis: I visit this branch every week or two and the staff are always friendly, professional and courteous. I have accessed the ATMs by sliding my ATM card in the door, so not sure where that complaint comes from.
Response: I’m happy to hear you feel this way, Joel. Thanks so much for the feedback. -Janet, Wells Fargo HL Social
Alicja Johnson: The Wells Fargo site says that this location has 24 hour ATMs. Their ATMs are behind locked doors, and the bank closes at 5. No weekend hours. So yeah. This location is a waste of space.
Abdullah Ahmed: The teller is horrible made me wait a very long time because of she could not pull up the account of the my company where I work at and could not open the account to get the phone number to confirm the check...put me to the side over 40 minutes I am still here writting this review while I am in the branch. The teller name is Rosa Green, then she said the manager Nadia Thompson will help me but still taking too long and I am very frustrated.i just got a 100 $ TICKET BECAUSE THEY HELLED ME IN THE BRANCH FOR A REALLY LONG TIME. THE SIGN OUT HERE SAYS PARK UNTIL 4 I WAS IN There at 3:20 pm and there was no line at the branch so there was no wait but the teller and the manager wasted my time and because of that I got a ticket. Need this to be solved asap or I will contact my lawyer.
melissa moore: I went to this location to open my account on 2/1/2018 and The manger Nadia Thompson told me to wait which I did and she did an excellent job to help me open my account and it was worth the wait to do it !
Red Head: ATM is located inside, behind locked doors, which makes an ATM almost useless.
7. Wells Fargo Bank - Washington
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4.3
12 reviews
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Address: 1300 Connecticut Ave NW, Washington, DC 20036
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 637-2509
Business type: Bank
Jessica Ornsby: I use Wells for my business and I am so happy I switched. I had a very bad experience with another large bank and immediately all of my concerns with my former bank were resolved upon my first visit at wells. This location I find to be particularly professional and prompt.
Response: Hi, Jessica. I'm very pleased to hear our team members at this branch are so helpful. Thank you so much for this feedback and have a great rest of your day. -Shannon, Wells Fargo HL Social
Taryn Anthony: I visited this branch to get a temporary card and the personal banker- Corey J.- was SO helpful in not just getting my card but also helping me with my other accounts and taking time to hear the issues and offer me helpful insights on resolutions! I left feeling motivated and ready to pay all my debts! THANKS COREY & Wells Fargo!!!
JANVI GK: Went for notary service, completely incompetent lady. I dont understand how she got her notary license.
J Matsushima: Excellent service from all the staff but Fatima deserves 6*.
Макс макс: Love them! Real professionals and very friendly
Costa Skenderis: Great place to deposit what you need.
Obi Onyeador (thenewmalcolm): Great ATM location on the corner
8. Wells Fargo Bank - Washington
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2.9
13 reviews
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Address: 2001 K St NW Ste 103, Washington, DC 20006
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 715-6552
Business type: Bank
robin robinson: This is the second time I have come to this location after hours to use the ATM and me and another customer could not get in. It is a 24 hr ATM location but the card reader does not work "AT ALL". This needs to be fixed it is super inconvenient... Sheesh!!!😵😵😵
Response: Thanks for taking the time to share this with us, Robin. I’m sorry for any frustration this experience caused. I've forwarded your ATM feedback to the appropriate teams. Please feel free to email HLSocial@wellsfargo.com with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social
A C: The Manager Manuel Pineros is extremely rude and does not even know the policies of his bank. I had to make a call and escalate to corporate just to be allowed to make a cash deposit into a business account.
Loyana Bueno: Awful bank, I have never experienced such bad customer service and lack of willing to assist. I regret so much the day I decided to have a bank account with you. THE WORSE!!!!
Ahmed Zakaria Gad: Mr. Devon Wesley is a very good manager. I liked that branch very much
donielle beck: Great customer service!! Ashley and Reyna were very friendly, professional and efficient.
Kiana L.: wells fargo is a best banking bank i ever banked for, exceptional service and speed
Eduardo Alcazar: They close their ATM lobby way too early
9. Wells Fargo Bank - Washington
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2.8
18 reviews
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Address: 490 L St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 969-2424
Business type: Bank
Monica Serrano: I had a great experience at this location. The two person working here (Milligrade and Christine) were really helpful and nice.
Response: I’m happy to hear your experience with the associates at this banking branch has been positive, Monica. We appreciate your feedback. -Nick, Wells Fargo HL Social
Mandy B: Dont go to this location if you want to speak to a REAL person! Apparently WF has only automated tellers! Bad business on WF part! If i wanted to go to an automated system id use the ATM!
Response: I appreciate your feedback, Mandy, and I’d like the chance to review your experience further. Please send an email to HLSocial@wellsfargo.com with some more details about what happened. Also, mention you were referred through Google and refrain from including any account numbers. Thank you. ~Adam, Wells Fargo HL Social
Daniel Coutinho: Terrible service: I’ve been waiting in line for 50 minutes and counting.
Response: I apologize for the experience. Let me take a closer look into what happened. Please email HLSocial@wellsfargo.com with some more details about your visit and mention you were referred through Google. Be sure to not include any account numbers for security reasons. ~Adam
Adrianna Harvey: Waiting 1 hr and counting
Response: Thanks for your feedback on this location, Adrianna. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). -Shannon, Wells Fargo HL Social
Mussie Yohannes: Fast service
Camilo Bonilla: Good
Quietgirl912: Professional staff.
I#hate Toyotacorollas: Bank of garbage
10. Wells Fargo Bank - Washington
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3.4
10 reviews
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Address: 1001 Connecticut Ave NW, Washington, DC 20036
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 478-5289
Business type: Bank
linkous4: Every time I come to this branch I have to wait for a long, long time. The staff appears to rotate in and out. Convenient but awful service!
Maks Morrison: The most rude manager ive ever seen, after conflict with him and when i saw that nobody cares about it, i even decided to take all my money from that bank
Rashed Delbary: Short of employee specially banker associates and they didn’t want to help me and sent me to another branch
Response: Hi, Rashed. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social
Jennie Miller: Cared, thorough, efficient.
nii akwei Allotey: Great bankers
11. Wells Fargo Bank - Washington
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4
13 reviews
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Address: 801 Pennsylvania Avenue NW, Washington, DC 20004
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 637-2513
Business type: Bank
Mussie Fasika: Dukes and bryan very great service the way they explained everything was so amazing this people will definitely take this banking service seriously very excellent work love them
Response: This is great to see, Mussie! Thanks for taking the time to share. -Casey, Wells Fargo HL Social
C F: Great experience. I needed something notarized and Michael was such a great help! Everyone was so nice and I love this location!
Response: I’m glad to read you had such a wonderful experience working with Michael. I've made sure both he and his manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social
A. AUGUSTUS: Ms Deja Cole and the manager Mr Beirne, they were very kind and helpful when I came here to open my first checking account. I do recommend this branch. Thank you for your patience. Regards. Alexandre Augusto👍🇺🇸
Michelle Hawkins: Awesome customer service. The employees are very kind and professional !
Willie Waye: Conveniently but congested traffic.
Sophie Park: Awesome!
Timothy Dube: Completely unhelpful
12. Wells Fargo Bank - Washington
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3
8 reviews
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Address: 1447 P St NW, Washington, DC 20005
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 234-1063
Business type: Bank
Michael Q: They are nice, yet lack of professional knowledge. Would recommend if you need to tackle small issues, yet would suggest to avoid if possible for important matters.
Response: What makes you say this, Michael? Please email me at HLSocial@wellsfargo.com with your username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social
Bob Erickson: Quick service because tellers are rarely busy. You can also pay your DC property taxes here without any fees.
Gregory Wallerstein: Bad enough for me to walk out waiting
Mike H: Great customer service!
13. Wells Fargo Bank - Jefferson Houston
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2.4
20 reviews
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Address: 330 N Washington St, Alexandria, VA 22314
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 739-3400
Business type: Bank
Porsche Johnson: This branch has nice staff like any other branch, but there are way too many limitations from this bank. I called customer service and they explained that all banks have the same capabilities, i.e. Temporary debit card. When I tried to have a new debit card sent to my home, customer service mentioned none of my requests had been made or shipped. Only go here for very basic options to avoid frustration.
behzad mahaseny: They are so professional and treating customer very quickly.thank you for her management. I am so glad that i found this branch so helpful for new customers.
Response: I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social
Sanaz Sepidar: Rude employee. Bad customer service and manager was supporting her. Very disappointed as never seen such service in Wellsfargo.
Yilma Meshesha: The manager very unprofessional and rude She also make me uncomfortable, she don’t even have a business card
Ferdi: very friendly and helpfull ladyseveyone friendly and happy customer services thanks.
Panyanon Viradecha: Terrible service and unprofessional staff
14. Wells Fargo Bank - Washington
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3.7
24 reviews
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Address: 3200 Pennsylvania Ave. SE, Washington, DC 20020
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 637-2518
Business type: Bank
First Last: The absolute worst branch I’ve ever been to today. Cashed a paycheck today and proceeded to ask the teller to put a small portion of that on my card. I leave without thinking anything of it. I check my mobile app and it doesn’t show my deposit. I called Wells Fargo customer service and they stated that she processed it as a check and that it wouldn’t post for a few days. I was outraged being as though this is Memorial Day weekend and banks are closed on Monday which will prolong my funds availability until Tuesday. Highly upset with the incompetency displayed by the teller.
Linda Smith: My husband and I needed print outs. They werefast and very professional at this branch.
Response: I'm glad to hear it, Linda. Have a great day! - Casey, Wells Fargo HL Sociai
P Hayes: I like this branch. Very nice tellers and other staff. And the lone moves quickly.
Response: I’m glad to hear your experience at this branch has been positive. We appreciate your feedback. -Shannon, Wells Fargo HL Social
Namon Powell: I was getting great attention when I was there beautiful service can I pay my D C taxes there again?.
Response: I’m happy to see you enjoy visiting this location, Namon. To ensure you receive the most accurate answer, I recommend calling the branch at 1-202-637-2518. Have a great rest of your day! -Shannon, Wells Fargo HL Social
Apostle Princess Agatha: Very bad customer service, the head of Cashier put me on hold for 30 minutes, and when i cut the phone and try to call back they would pick and cut the phone.
Meekie Watson (Meekie): Customer services was great I was in and out within 4 mins.
Shalonda: Polite tellers and speedy service
MantraMagix: I dont even know this bank:)
15. Wells Fargo Bank - Washington
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3.3
9 reviews
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Address: 1200 First St NE, Washington, DC 20002
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 594-3665
Business type: Bank
Priscilla Castaneda: Despite me having an appointment to close my account, Hamadou treated me with such kindness and accommodated me like no other. I wish all bankers were like him. Thanks Hamadou!
Response: I truly appreciate you taking the time to share these kind words with us, Priscilla. It’s wonderful to see that you’ve had such a positive experience with Hamadou. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social
Matt Haggerty: Lots of machines to automate transactions, helpful staff, clean. Definitely a good place to go for banking.
Andrew Sharp: The staff member that we had was not very friendly but the manager was super helpful.
Big Baby: They are very rude & disrespectful also they are never in there office & very
E.A. Harris: very modern branch, with good service
16. Wells Fargo Bank - Washington
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2.8
11 reviews
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Address: 1934 14th St NW, Washington, DC 20009
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 594-3357
Business type: Bank
Monii: My experience in this branch is always positive. I do most of my account transactions online. But when I need to use the branch the machines work as expected, and during business hours there is also staff to help along.
Dewey Brown: Omg I felt like a members only VIP card holder lol they dont have these where I live.
Response: Thank you for the kind words, Dewey. Have a great day. -Casey, Wells Fargo HL Social
Mifta Seman: The worst customer service.
Response: What makes you feel this way, Mifta? Please tell me more about your experience at this branch in an email to HLSocial@wellsfargo.com. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Janet, Wells Fargo HL Social
Eldanan Veronon: I like this bank specially the mangers too he is the best person
Response: Hi there. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social
17. Wells Fargo Bank - Washington
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2.8
12 reviews
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Address: 600 Maryland Ave SW, Washington, DC 20024
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 637-2524
Business type: Bank
SRA Green: Staff is pleasant, facility clean but management failed to staff properly for a Friday evening. There are two tellers and four other staff members sitting or greeting customers in the lobby. Cross training or better staffing for this location is a necessity. It took more than 15 mins to serve two guests. And there are at 7 more waiting to be helped.
Paul Chatarpaul: Convenient location. Customer service is VERY poor. Wells Fargo needs to provide training to the staff that work at this branch. Many times I will go to a different location to get better customer service.
melo joy: This bank branch and the Wells Fargo Executive headquarters discriminates against you by holding your deposit for an inordinate amount of time, particularly if the deposit exceeds your average monthly balance notwithstanding it is a federal government-backed check!
Response: I’m truly sorry for the experience you’ve had with us, Melo. Allow me the opportunity to review your concerns. Please email HLSocial@wellsfargo.com with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social
Roman I: My experiences with the staff here have been very positive
Nita Thomas: The staff are always helpful and professional.
Bennee: They have your money!
Mo Love: Customer service is horrible
Response: Thanks for your feedback. Could you tell me more about what happened in an email? Please address it to HLSocial@wellsfargo.com, and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social
18. Wells Fargo Bank - Washington
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4.3
7 reviews
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Address: 4841 Massachusetts Ave NW, Washington, DC 20016
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 879-7190
Business type: Bank
Ashlee Attri: I had an awesome experience here at this location everyone was extremely nice and professional. But I came to specifically right a review about Ms. Cindy Zelaya she was incredibly amazing, me and my husband created our first joint account together as a married couple and she made the whole experience great. I appreciate her patience with us, I will definitely be attending again soon. Thank you so much.
Response: Thank you for taking the time to leave this review, Ashlee. I’m glad to read you've had a wonderful experience while working with Cindy, and I've made sure these kind words are forwarded to her and her manager. Have a great day! -Jessica, Wells Fargo HL Social
Bonnie B Matheson: I have found the bankers and staff to be helpful and careful most of the time. Often there is no wait at all for service, but at other times it does become crowded. The convenience of having a branch right there in Spring Valley is just wonderful. Saturday hours are helpful and the place is bright and sunny. I love banking there.
David Hardy: Worst CUSTOMER SERVICE I’VE EVER EXPERIENCED. Attempted to open an account on Saturday morning. Arrived at 12:15pm; one banker available. Waited for 30 minutes listening to the banker share his personal experiences regarding snowboarding, in-line skating, his brother’s death due to a drug overdose and his distaste for Southern California because of it, while he SLOWLY tapped on computer keys. Not one word regarding the client’s financial information was discussed. Amazingly UNPROFESSIONAL.
Martin Brossman: My parents have work with this bank since it was Wachovia. They work hard to give good service. We have had a few kick ups but they seem to try to fix it. The parking is tight just because of the center is so small. The wait is not too long. The staff is lean here but they try to make up with it by service.
LaAngel Hartman: This is the only Wells Fargo location where there is little to no wait and excellent customer service :D
19. Wells Fargo Bank - Washington
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3.7
9 reviews
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Address: 5100 Wisconsin Ave NW, Washington, DC 20016
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 637-2600
Business type: Bank
Amy Molatto: Ledia is an awesome presence at this location. She was taking care the whole front end of the bank alone and doing it with was unflappable grace and care. Answering phones and dealing with my extra long, complicated transaction would be a lot for anyone, but not Ledia, because she is awesome.
Response: We appreciate the wonderful feedback regarding your experience with Ledia at this location. Thanks for taking the time to share these kind words and I'll be sure to forward your message to her and her manager. Have a great day! -Nick, Wells Fargo HL Social
Barbara Reed: Worst service I ever had, I was the only customer and had to wait because she was training a teller. Another customer came in, then I had to wait for her to take care of the customer that the teller was already taking care of. Then a 3rd lady came out and was talking to the customer. I stood there like a fool expecting service. I got so irritated that I left. I have been a customer over 20 years. This is the worst service I have ever received. No wo der why the place looked like a ghost town. Bad service prevent people from coming back. I will never go to the Wisconsin NW location again.
Response: I understand your time is valuable, Barbara, and I sincerely apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to HLSocial@wellsfargo.com with some additional details about your visit (no account numbers). Be sure to include your username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social
Katharine K: Kelly and Lydia were very helpful and accomodating while helping me. The staff at this location really value their customers.
Response: It’s wonderful to see that you had such a positive experience with Kelly and Lydia. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social
Luke Cannon: Very convenient and friendly. Only wish they were open on weekends!
Mihaela Lobontiu: Very inefficient staff.
Response: What makes you feel this way? Please tell me more about your experience at this branch in an email to HLSocial@wellsfargo.com. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social
