Best Citibank Banks Washington Near Me

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1. Citi

LEAVE AN OPINION
22 reviews
Citi
Location
5
Customer Service
5
Rates/Prices
5
Services
5
Professionalism
5

Address: 1218 Connecticut Ave NW, Washington, DC 20036, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2458

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Citi: what do users think?


Bigbear Pie: I appreciate the Excellent customer service.Nicole showed how important everyone is to your organization and her outstanding customer service and patience with me was a very refreshing and unexpected experience. She made my day and my time was amazing,thank you Nicole also to the manager!

Anna Pavlova: OMG! My 70 year old mom was accused of faking checks today that she got from a friend for dog sitting. They were so rude, then after they tried to call the friend (who was asleep out of the country!) they kicked out my mom. This is such discrimination against someone who happened to want cash

Mahdi B: Worst banking experience because of the branch manager. He is not only rude but also targeting, loud, accusing and refused to have me access my account with verification! Eventually I decided to visit another branch 3 mins away and managed to get what I needed! So clearly the manager was being vindictive and at fault which is not acceptable at all. The rest of the staff are super great though so I'm singling them out

Gigi Mathews: Rude customer service - opening and an account starts with questions on the size of your bank balance, so that he can right-size his courtesy. Don't waste your time

Kitty Gyra: Hugh Anderson who is the branch manager is very rude, impolite and uncivilized person. I heard he is cursing at customer! Unbelievable! Citigroup need to send him to “How to be a human being 101” class. Most customers were complaining and he says: next time go to the other branches! Don’t come back here! Shame! Real shame on you!

Roma Krylov: Manager don’t pay attention for me and just take another persons to care of ! He told me call credit card department to fix my issue! I told him nobody answer me ! He call them from the City Bank and again nobody answer me ! Even after that situation Manager don’t tell me anything! I am just leave and went to City Bank George Town! This Team always help me out very Well !

Soliman Yaqub: Great customer service. Visiting from the West coast, where Citibank locations are in short supply. They helped me out a lot today.

enrique xorik: Hate CITI, too much security that not even myself can access to MY MONEY. Trying to contact someone at the Branch since 9am, its 11:05am and nothing!

Diego Del Pilar: Excelent service. Polite treatment and staff willing to help.

Hamada K: This Citi bank branch has world leading incompetence

2. Citi

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10 reviews
Citi
Location
5
Customer Service
5
Rates/Prices
5
Services
5
Professionalism
5

Address: 1717 K St NW, Washington, DC 20036, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-470-0387

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Chad Cramer: We had been to several banks trying to get notary service and were refused several times even at our own bank. We stumbled upon this Citi branch and they were extremely helpful. They not only provided the notary service they went above and beyond to help us out. Thank you so much Andrae and Nana and the rest of the team.

Lily AL: Great manager! Very friendly, attentive and efficient team. They go above above and beyond to help. Very warm atmosphere. Thank you all!

DMA DMA7217: The bank actually closes at 4:00pm. Google has it wrong and I am told they won't change it.

Eric Silverman: I have had very good experiences with Citibank

3. Citi

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14 reviews
Citi
Location
4.8
Customer Service
4.9
Rates/Prices
4.8
Services
4.8
Professionalism
4.8

Address: 3241 14th St NW, Washington, DC 20010, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2461

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Luis Reyes: I came to open a new bank account at 3241 14th St NW Washington DC 20010 location at 10:30 am on 9/4/2021. I asked to book a appointment or get in the waiting list. Edwin Bonilla NMLS ID 1183898 (Personal banker) told there was not list to just sit in one of the cubicles and someone would be there shortly. After an hour passed another employee told me that Edwin would be going on his lunch break and he and all the other Personal bankers wouldn't be able to see us until maybe after 1pm. Because they have appointments, I am livid that he said there was no list or appointments. This is by far the worst customer service I have ever encountered by Citi bank. I want to put in a formal complaint against Edwin Bonilla. And want a regional manager to contact me. My name is Luis Reyes I am a loyal customer since 2008. I have never experienced such poor customer relations by any employee from Citi bank and want to make sure no other customer get mistreated by Edwin Bonilla.

Don Kelly: Tried to open checking and credit card account. They spelled name wrong and sen't credit card to wrong address. 15 calls later and two return visits address is still wrong.

Dolores Almudéver: When I entered the office, Saturday morning, the line was very long. I thought I was going to be there waiting forever. Not at all. In 6-8 minutes the 8 people line was gone. They offered me an excellent, fast service. Great staff.

Mary Mary: Terrible customer service they hold 1 customer almost 45 sec just for withdrawal or deposit

Rudy Sanchez: Great location. Right in the heart of Columbia Heights.

Scott Pearson: Nice people

Linda Hernández: (Translated by Google) I give them one star because I have an account with them and a few months ago I was getting money from an application and just yesterday they took out 280 pesos and told me that they cannot help because they are purchases that were made with my card, something that I never did. so i lost 280 pains 😞 (Original) Les doy una estrella por yo tengo cuenta con ellos y ase meses me estaba sacando dinero de una aplicación y ayer mismo mes sacaron 280 dolores y me dijeron que no pueden alludar porq son compras que isieron con mi tarjeta cosa que yo en ningún momento lo Ise así que perdí 280 dolores 😞

olgen villatoro: (Translated by Google) good care(Original)Una buena atención

4. Citi

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4 reviews
Citi
Location
5
Customer Service
5
Rates/Prices
5
Services
5
Professionalism
5

Address: 1000 Vermont Ave NW, Washington, DC 20005, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2456

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Caesar Alarcon: Kingsmond Amankwaah was the best banker I ever met. He handle my Costco credit card problem.I was impressed.

Alpha Duece: Attitude is on par with the rest of the poor customer service professionals in the area....Sucks!

5. Citi

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14 reviews
Citi
Location
3.9
Customer Service
3.8
Rates/Prices
3.8
Services
3.8
Professionalism
3.8

Address: 1901 Wisconsin Ave NW, Washington, DC 20007, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2460

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George Hayes: Nice people, but I have made four trips to resolve my business account after buying a business. Even after all the conversations and changes, the former owner still gets the account information. Also the automated phone system is a nightmare. They often don't answer so the call goes to the greater Citibank system that puts you on hold often for very long periods of time. I just passed thirty minutes waiting with no end in sight. I am determined to get through but am getting more angry with each minute. I am going to move my accounts out of Citibank. The service is inexcusable. The stars are for the nice people at the branch I cannot reach.

Beth Myers: I find the the staff extremely professional and very friendly. I have met people that rave about one staff member at the upper Georgetown staff and say they come to Citibank because they know their requests will be handled by her perfectly with a smile. Malofo is her name. She needs to move up in management at Citibank.

Drew Callahan: Every 3 months they want you to reverify all of your information. They close your accounts without notice. Stay away the left hand doesn't know what the right hand is doing.

15iloveELMO: If I could give 0 zero stars, I would! Poor,poor customer service! The people you contact have something stuck in their throat and cannot communicate. I simply wanted my account number, and they couldn't even deliver simple task. I am very frustrated and will switch banks, because this is just outrageous.

Omer Jan: I like this branch is so friendly people especially one of the women her name is molofa she is the best best thanks city bank.

Bechet John L: I always have a nice experience there, the tellers are great help.

Martha Tsitsiwu: Staff always helpful and politeMuch appreciated

6. Citi

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8 reviews
Citi
Location
3.4
Customer Service
3.5
Rates/Prices
3.4
Services
3.4
Professionalism
3.4

Address: 2101 L St NW, Washington, DC 20037, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-559-1522

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Rahul Tilva: Abysmal customer service. I went to convert some unused Pounds, from a trip to the UK, to Dollars and then deposit them in my Citi checking account. The clerk, who initially didn’t know how to do that, asked a colleague who told her it would be a $30 fee on top of the exchange rate, and would take 30 days, despite Citi’s website stating it was a $5 fee (free for Citigold accounts or transactions over $1000) and no mention of a 30 day timeframe. The clerk didn’t even bother to look up my account, ask how much I was converting/depositing, or assist in any other way. Just a blank stare after I told her that was incorrect and made no sense. Absolutely useless. I just walked out and won’t be using this branch again.

Jenni Meng: This location is the BEST!! they are alwayssuper helpful and friendly bt today Peter was especially amazing and made my day! Thanks for the great customer service!

Zack P: If Citibank can’t cash a check drawn on a Citibank account then why would you bank at Citibank? Reminds me of the time I went to Starbucks and they said they were out of coffee.

Hidden Treasures (Kendra): Great bank

7. Citi

LEAVE AN OPINION
9 reviews
Citi
Location
3.9
Customer Service
3.9
Rates/Prices
4
Services
3.9
Professionalism
3.9

Address: 600 Pennsylvania Ave. SE, Washington, DC 20003, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2457

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Camille L: Totally incompetent, sleepy banking center. Don't waste your time here - go to another location. The Relationship Manager (Agnes) opened the wrong type of account for me after I'd been sitting there for hours waiting. She didn't ask her superiors for guidance, resulting in me spending literally months trying to get it fixed with the Assistant Vice President (David) who also still made me come in-person for them to fix THEIR mistake, after I'd been there twice already. Poor communication, a lot of my time spent trying to chase them down, and on phone with customer service trying to get clear answers.

Zombie2020: Very helpful branch manager. Will go out of his way to address your concern and business needs. I appreciate you, Sir.

Jessie Ma: Raul Coronado is a awesome person who is friendly and help a deaf people.

Sergei Koulayev: This place is the worst. Super slow service.

8. Citi

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10 reviews
Citi
Location
3.3
Customer Service
3.2
Rates/Prices
3.2
Services
3.2
Professionalism
3.2

Address: 1400 G St NW, Washington, DC 20005, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2455

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Nathalia: Can't believe they won't let me make a simple deposit to my landlord that I made the same rent deposit every single month but in the different locations. Told me I had to wait for the manager to return from lunch. So I decided not to waste my time and drive 3 minutes to the different Citi location nearby. I finish making the deposit within 5 minutes!

Captain National Express: It's a marvelous bank where they serve the world of Financial Professional Efforts. Environment has the great impact of it. Welcome to the Community Show, this is the host, here for the important details, here it is. Citi Bank is the convenient top popular event in the District of Columbia. It's located at the western part of the city. They've been an successful associates for the solution of financial institutions. They perform goog casualties to create this an opportunity for many participants, individuals, customers, owners, and gatekeepers of their account to bring their goals to the next level. [ Important Notice] If the bank is close and you're trying to enter the building rather if is for reload cash, deposit, transfer, credit, payment, or assistance, all what you, he, she, they must do is follow this instructions. This will only work if they're Citi Bank Customers, Business Owners, Private Clients, Financial Dealer, or current bank there. They must use the card, put it in the slot reader machine, seip it downwards, once it goes green, it's activated to enter. This is the guide for futher instructions.

Sophie Huang: I went there to deposit my company check on Thursday at around 3:15pm. The actual amount on the check was around $60k, but the deposit entered was $6k. I realized the mistake when I got back to the office, since the bank closes at 5:00pm I went back to the Citibank branch the next morning to ask the same bank teller to help remedy the issue. The bank teller asked me to go back to my office and wait for their email notice regarding this correction. I told her I can wait here until I get the response. She told me I give them a delayed notice, she couldn’t correct it right away. What does she mean by: “your delay notice!” I am very angry about this. She never apologize to me about this mistake instead the lady sitting next to her apologized about the situation. It is she who entered the wrong amount in the system. I don’t think the customer should be made to feel like it is their fault when the bank teller made the error. I think Citibank should train their employees to treat their customers better.

Elmer dela Cruz: I had a great experience opening an account in this Branch. Ms. Maria Wilson was excellent in assisting me and my wife when we opened a savings account. She was patient and informed us about benefits and perks of our account. She even took time to assist us in depositing cash through the ATM. Excellent customer service. One of the best experiences i had transacting with a bank. Mitchell was also very helpful.

Jose Chico: It says open until 5pm, its before 3pm and its all closed. Dont know if google is to blame or Citi itself.

Jack Dorr: This is my first time writing a review for... anything, but this place is absolutely amazing!!! I came in for coffee and I walked out wanting to know more about CapitalOne. Finally a bank that gets millenials and is up on current trends. Folks were so friendly and the coffee was amazing! Even better than most places. I was half expecting the sales clerk to do their song and dance (sales pitch) but they left me alone to relax and enjoy the atmosphere. Definitely interested in learning more and coming back. Thank you

Simran Manoj SHAHANI: Great help....especially Ms. May

Firas Otoom: Good

Mimi Honey: Manager is incompetent

YigorMAI YMAL: (Translated by Google) Great company(Original)Отличная компания

9. Citi

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10 reviews
Citi
Location
4
Customer Service
4.1
Rates/Prices
4
Services
4
Professionalism
4

Address: 5001 Wisconsin Ave NW, Washington, DC 20016, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2454

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Antoinette Long: Mr. Kyle Spense is the best. He took really good care of me and my family. He's one of the most hard working person I've ever met. I had to come and write a review about him. I would highly recommended him.

Tayiba Tamana: I usually don’t write reviews but I just had to for this branch after my experience today. They have worst customer service ever. When you walk in they roll their eyes. I waited for more than one hour and they kept saying “one moment” “one moment”. I would’ve understood if it was crowded but it was NOT. Even when it is crowded in the other banks they have positive behavior. People at THIS bank are very ill mannered and I would rate it 0 but unfortunately it doesn’t have that option.

Cheri Mallory: Someone greets me with a smile when I enter the branch. If I have questions someone is there to answer or at lease get back to me with in the same business day. If something is taking longer than expected they always follow up letting know the status of my request. I love the Friendship Heights Branch! Ms. Panaash Shaikh is a star! She is a joy to work with.

Nasar Ahmed: Came in to open, was were well treated. Panaash was very helpful and took me through the whole process in a very friendly and professional manner. Explained everything very clearly...she definitely knows what she is doing. And she is definitely doing it righ.

Mario Verhage: The 1800 line was quite frustrating so i drove to the branch and john helped me. Thank you once again!

Hyon Oh: They always hired the best people. good people great service

billy buckaboo: Great staff, not without its hiccups. Been coming here for years.

Arden K: Attempted to make a deposit at ATM, the machine would not accept the check.

Bonnie Wyatt: Excellent customer services

10. Citi

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8 reviews
Citi
Location
2.9
Customer Service
2.9
Rates/Prices
3
Services
2.9
Professionalism
2.9

Address: 1775 Pennsylvania Avenue NW, Washington, DC 20006, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-559-1467

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Yutong Fu: Terrible service. They made a few mistakes which made me have to come to them several times. All the other citi banks are nice, except this one. I signed the wrong date and the staff just ripped the whole thing AT MY FACE. He kept behaving like I disappointed him. OMG. I don’t need to be respected like lords but I am your customer who brings the money OK?

Marcos Panichi: As internartional customer having one citibank account i just noticed that my debt card was not valid on the day that I traveled to Washington. Monday morning I was at this location and got a great service. Manager issued a temporary card, solved all my problems. Great location and great service

Mary-Ann Sheridan: I LOVE CITIBANK - I love this Pennsylvania Avenue Branch near the White House.. They have always treated me ike Royalty - with Respect, Kindness , and Professioalism - and have gone out of their way to support my banking needs on every level for years - anyone who says otherwise must have just been having a bad day at work...... .Thank you, CITI...!!!

Amsale Bumbaugh: Service at this place is getting worse every day. Looks like there is no manager in this place. Service used to be so great at this location but I see it declining every time I come here.

Anu: I went to this branch for a transaction, as I do not bank there. The manager was so condescending, and lacked knowledge of what I should do about the transaction. Won’t be back.

Okkeun Kim: I've got lots of helps from here especially from Tyrasha. Thank you for the great services you've given to me.

Bunty Singh: Does anyone at this 18/Penn ever pick up the phone ! I even went to branch and called the # and no one picked up while tellers were chatting and other guys in their rooms were god knows doing what!

Gregory Hoffman: Good service

11. Citi

LEAVE AN OPINION
8 reviews
Citi
Location
3
Customer Service
2.9
Rates/Prices
2.9
Services
2.9
Professionalism
2.9

Address: 5700 Connecticut Ave NW, Washington, DC 20015, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-559-1470

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Michael Bates: Changed banks because I was told about all of the things that they’d provide that my bank didn’t, without extra fees. Two months and multiple long visits later (bank doesn’t answer so you have to speak with the 800 number, and they can’t answer the account questions, so they refer you to physical branch), the accounts weren’t even set up right, didn’t have the functionality we needed, and fees were higher than last bank. A manager that doesn’t work there called to try and sort things out and apologized for the issues, but I explained that it was too little too late. Branch manager clearly cared less, no comments when I closed the accounts. Rest of staff was perfectly lovely. In other words, don’t use for small business 🙂

maria juczewska: It is impossible to get connected to any of your representatives by phone! I tried calling several branches before writing this post. The only case I am trying to call your bank is when there is an emergency - I do not need your phone service to be a copy of your on-line options. If fraud happens, I need to speak to an alive person that can respond to non-standard questions. Your client service by phone is scandalous - completely disrespectful towards the clients who cannot leave their workplace to go to the bank to arrange urgent matters in their working hours!

Larry Sherman: Very professional and friendly branch to do my banking. Everyone on the staff is helpful and very competent.

Lawrence Sherman: Great service by knowledgeable people, who are always helpful and courteous.

karen ke: Customer service on the phone is so bad.

Douglas Bonner: Can't get anyone on the phone.

You Mon Tsang: Fast, courteous and convenient

yuki先生鉄部長: (Translated by Google) Dollar bank vault(Original)ドル銀行金庫💵💵💵💵

12. Citi

LEAVE AN OPINION
13 reviews
Citi
Location
2.5
Customer Service
2.6
Rates/Prices
2.5
Services
2.5
Professionalism
2.5

Address: 3917 Minnesota Ave NE, Washington, DC 20019, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2459

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Charles Jackson Jr: The management at this specific citibank are assisting with identity theft. If you have a decent record, Do not sign up to bank with citibank at this location. Definitely don't open one for your kids at this location.

Paula Hunter: Nasty tellers, long lines and horrible customer service. Usually there are no more than two tellers and don't go during their lunch time or there will be only one teller. The security guard needs training as she is inept. She tries to hold meaningless conversations with patrons instead of protecting the premises. Here's a thought, fire the security guard and hire another teller!!!

big l.a: Doesn't value there customers 😕 have not had any covid relief for there customers a represent hung up on me today I disputed and unauthorized transactions on my account and they told me it will stay there doesn't sound like there concerned about there customer just want to take your money time for me to find another bank its been over 25 years with this company i feel taken advantage of.

devon oneal: I went in to open a new account and waited nearly 20 minutes without any form of eye contact from anyone. Besides, the security guard and the over the top phone conversation she was having.

Garner Marshall: Pottery decent branch. The employees here seem angry. I guess I can see why. This back is always packed and has at the most two tellers. All in all not bad.

Gigi Jones: Had a great experience with one of the staff, Courtney. She went above and beyond to help me over the phone. I am so grateful!

Michelle Gliss: Excellent, friendly environment, never crowded. I love that!!#

Derrick Mcknight: Absolute slow

13. Citi

LEAVE AN OPINION
4 reviews
Citi
Location
5
Customer Service
5
Rates/Prices
5
Services
5
Professionalism
5

Address: 5250 MacArthur Blvd NW, Washington, DC 20016, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2453

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Paige Rusher: Kyle Spence was an excellent relationship manager for my account. I would highly recommend this Citi Bank branch and Kyle as your financial advisor and for all your financial needs.

Daddy Sean: Been with Citibank a long time and really love this branch. Always nice and quiet and the new staff the last few months have been very attentive.

LAWRENCE SEMPALA: Fantastic. Even the Tellers are friendly and everything thanks

Andrew Schaus: They were nice, quick, and professional.

14. Citi

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13 reviews
Citi
Location
3.8
Customer Service
3.7
Rates/Prices
3.7
Services
3.7
Professionalism
3.7

Address: 1060 Brentwood Rd NE, Washington, DC 20018, United States

Schedule: Open ⋅ Closes 4PM

Telephone: +1 202-800-2464

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Eursula Watts: Love this bank, I been coming here for several years now I never had a problem, it’s very clean and the staff is friendly I never seen a long line in there. This is the only bank for me. 😀

Jonas Kibet: The bank has the best customer service with a smile. The bank hall is clean and neat, staff here are very helpful as you access your financial needs. There are no big lines here you just go straight to a staff. The area has a good car parking spot for all types of clients coming here. I enjoyed my visit here.

Deaf HustleBTC: One of the worst bank I have ever had. Over a month ago, they forced me to get new card with a chip on it which I have denied all year long because I didn't want it. So they left me with no option but was given a dummy card and they told me that they will send me the bank card with a chip on it via mail and it has been over month. They lost a 9 year customer.

Unparalleled Eye Designs: This has been my community branch for over a decade; I appreciate that a long line here is very rare, and I also appreciate the clean fresh appearance of this particular location. Thank you to my local branch!!

Chamia Thomas: The worst bank ever i will be closing soon

Robin Porter: This is were I bank convient to stores and metro. Parking is 👍

Tamara Cooke: The branch hours are not always convenient for me...

Rogers Abeck: Soo Well coming

Micah Young: Good

15. Citigroup

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1 reviews
Citigroup
Location
5
Customer Service
5
Rates/Prices
5
Services
5
Professionalism
5

Address: 1110 14th St NW, Washington, DC 20005, United States

Schedule: Open ⋅ Closes 5PM

Telephone: +1 202-861-7900

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16. Citibank ATM

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2 reviews
Citibank ATM
Location
5
Customer Service
5
Rates/Prices
5
Services
5
Professionalism
5

Address: 1218 Connecticut Ave NW, Washington, DC 20036, United States

Schedule: Open 24 hours

Telephone: +1 800-627-3999

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17. Citi Private Bank

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1 reviews
Citi Private Bank
Location
1
Customer Service
0.9
Rates/Prices
0.9
Services
0.9
Professionalism
0.9

Address: 1101 Pennsylvania Avenue NW 9th floor, Washington, DC 20004, United States

Schedule: Open ⋅ Closes 5PM

Telephone: +1 202-776-1500

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edna nemeth: Despite parking many $$$, Citi Private in DC, they will not answer phone.January 7, 2022 at 3:17 p.m.

18. Citibank ATM

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2 reviews
Citibank ATM
Location
5
Customer Service
5
Rates/Prices
5
Services
5
Professionalism
5

Address: 1000 Vermont Ave NW, Washington, DC 20005, United States

Schedule: Open 24 hours

Telephone: +1 800-627-3999

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Citibank ATM: what do users think?


danielson Haile: I'm really appreciate Angel and the manager Mr. Juan skerrett and Mr.Garrett curbelloThey are extremely helpful and kindness all the time

19. Citibank ATM

LEAVE AN OPINION
1 reviews
Citibank ATM
Location
5
Customer Service
5
Rates/Prices
5
Services
5
Professionalism
5

Address: 2101 L St NW, Washington, DC 20037, United States

Schedule: Open 24 hours

Telephone: +1 800-627-3999

Guy: ATM



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20. Citibank ATM

LEAVE AN OPINION
1 reviews
Citibank ATM
Location
5
Customer Service
5
Rates/Prices
5
Services
5
Professionalism
5

Address: 3241 14th St NW, Washington, DC 20010, United States

Schedule: Open 24 hours

Telephone: +1 800-627-3999

Guy: ATM



Near Citibank ATM:



Are you the owner of the business? PROMOTE IT!

  • Be the 1st in the ranking
  • exclusive page