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1. Capital One Bank - Washington
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· 28 reviews
1700 K St NW, Washington, DC 20006
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Elizabeth Cho: I walked recently just to do a regular deposit and ask a few questions about an account I opened recently. I was actually having a rough morning but was really surprised by the customer service. The teller, Aldo, was so genuinely kind and had a great energy. He helped me with everything I needed with a smile and fantastic attitude. Funny how the little things can turn your day around! Great branch.
Gracie Patrick: I received excellent customer service from Billy today over the phone. I was originally worried about phone service when I joined Capital One because it is such an tech oriented bank, but when I called I was quickly directed to speak to a real person, Billy, and he was extremely patient and answered all my questions in a timely manner.
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2. Capital One Bank - Washington
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· 23 reviews
1947 14th St NW, Washington, DC 20009
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Tyrone Calvin: I was here for the grand opening on Monday the 28th and it was such a pleasure to be greeted by many Capital One staff, who were beyond friendly and helpful. Also, the free orange juice and coffee made it more of a pleasure to come back to this branch.
Laporsha Harper: Awesome layout , Efficient and kind professional bank tellers , great overall experience !!!
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3. Capital One Bank - Washington
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· 23 reviews
336 Pennsylvania Ave. SE, Washington, DC 20003
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Adrienne Rigby: One of a few service locations still available on Saturday until noon. The bank is within walking distance to the Capitol and other federal buildings. Street parking only is available. The handicap ramp access is great. Upon entering a seated representative welcomes you from behind a large desk. Behind that wall is the banking area. The staff is friendly, attentive and greets many return customers as if they were old friends.
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4. Capital One Bank - Washington
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· 22 reviews
1200 F St NW, Washington, DC 20004
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5. Capital One Bank - Lyles-Crouch
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· 31 reviews
500 S Washington St, Alexandria, VA 22314
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Kurt Baechler: After I saw the reviews of this branch I was hesitant to go inside but my experiences have been nothing but positive. The employees are always very polite and helpful. I always get in and out in a timely fashion. The branch is very clean and nice inside. Possibly most importantly they are doing a very good job making the branch safe for customers during covid. They have markers on the floor telling you where to stand, they have 2 big jugs of hand sanitizer, the employees are behind glass of course since it’s a bank, they have two cups with pens at the counter (one for unused pens and one for used pens), etc.
Sara S: We visited the branch to do a transaction recently i have to say I was very impressed by dealing with the associate named Alaa. He was very pleasant with great attitude. He jumped in to help me right away at a very busy time. First time in a long time i felt welcomed in a bank!
Leland Creadick: Work for a business near this location and every time I walk in I am greeted with a “how are you today” and “how can I help”. Dave has been very helpful and accommodating. Thank you for everything!
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6. Capital One Bank - Washington
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· 28 reviews
2831 Alabama Ave SE, Washington, DC 20020
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7. Capital One Bank - Washington
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· 3 reviews
4860 Massachusetts Ave NW, Washington, DC 20016
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8. Capital One Bank - Montgomery County
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· 11 reviews
5459 Wisconsin Ave, Chevy Chase, MD 20815
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Gordon Young: This is the best run and staffed bank branch I have ever used. The people are very, smart, efficient, and kind. It all starts with Agnes, the manager.
Niki Ianni: This branch is still open! I use it all the time.
Ferru: (Translated by Google) Convenient but not open on weekends. (Original) Conveniente pero no abre los fines de semana.
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9. Capital One Bank - Montgomery County
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· 9 reviews
4825 Cordell Ave, Bethesda, MD 20814
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D. Ginger Russell: Great! Love the old school décor of the bank and great service. I have personal acct.. opening a small business account, and plan to move all 3 business accounts to this branch specifically! Mr. Alami provides amazing customer service.
Kate Ritzenberg: Melissa is always the most helpful, professional, and kind! I have had multiple poor experiences at the downtown Bethesda location and the McLean, VA location across from Tysons. However, I always feel comfortable to bring our business’s 10 accounts to Melissa and this branch. Thank you so much!
LaChelle Donaldson: Mr. Verma helped me replace my lost bank card in under 10 minutes because he knew I was in a rush. He was very quick, helpful, and friendly. This was my first time at the branch and I am very happy with my experience!
Phil Taylor: Excellent service, friendly staff, clean environment.
Natto Caceres: Ok
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10. Capital One Bank - Arlington
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· 12 reviews
4700 Lee Hwy, Arlington, VA 22207
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Sherry Young: Have been using for past 3 years. Have always received great service when visiting inside bank, and at ATM.
Good Knight: I recently had to create an estate account; and this branch was so helpful. Truly appreciate how I was treated.
Bob Croker: Very attentive staff. Really helpful.
Shea Williams: It sucks
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11. Capital One Bank - Takoma Park
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· 31 reviews
1181 University Blvd E, Takoma Park, MD 20912
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Ghaiesha Legrand: I do not know about 5 years ago or less, but now, employees are very professional, smiling and friendly. I opened my account very quickly with precise and easy explanations. My deposits are always fast, no more than 5 minutes in a row to wait. Super team!
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12. Capital One Bank - Chevy Chase
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· 5 reviews
8401 Connecticut Ave, Chevy Chase, MD 20815
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13. Capital One Bank - Arlington
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· 10 reviews
2100 F Crystal Dr, Arlington, VA 22202
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Tanvir Ruhel: Great service! So the visitor can open bank account without SSN in USA. I met Mr. Pedro and he was fabulous to provide smooth service. He explains all the correct information spontaneously. Within few minutes he opened my account and activated with following documents: 1. Passport 2. Driving license 3. International Credit Card 4. Local address proof 5. Minimum opening balance USD.50 If you maintain daily balance of USD.300 then there is no monthly or yearly charge for the account. Moreover, their website and app is also very simple and effective.
Pakeezha: Such welcoming and warm staff! They are all so helpful and explain things throughly. Been banking with them for years and love it and very happy with it.
Charles M: Very friendly and helpful staff. Large bank (for the area). Not busy at all on a Thursday morning. Ms. Harriett (normally at Rosslyn location) was very kind and helpful. Thank you! Came in to open a kids savings account. Capital one is excellent for an online bank, so if you come in and something can be done online, expect them to help you do it online, vice doing it for you. Worth coming in for the kid to learn about banks.
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14. Capital One Bank - Arlington
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· 18 reviews
4238 Wilson Blvd Suite 1145 Suite 1145, Arlington, VA 22203
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Genet Assefa-SIMPLE THOUGHT: The day I went to open an account, I was so impressed by how courteous the staffs at the front desk are. The bank manager was an amazing person, he took his time to explain to all of my questions. I really felt an important customer the day I walked in. I am glad I opened my account that day. I was extremely happy and satisfied with the overall excellent service and respect they showed me. Awesome!!!!
Adriene Walls: I have been going to this bank for a year or so. Yeah, the construction is in the way but you can still access the bank. The staff has always been super nice and helpful! They take their time and make sure they answer everything before you leave, even if there are people waiting behind you. Great bank!
David Wurmfeld: My wife and I went in to update our banking information 12 PM on a Saturday. The person helping us remembered me from the last time and we were helped like family. I have had only positive experiences with this branch.
Tree Ronnalds: Have been coming here for years. Service is one many can learn from, and the staff are amazing. I want to recommend Capital bank.
Mario Manheim: amazing people so helpful . They offer the best customer service. It seems like they enjoy helping customers .
Noah Ford Rennert: Phenomenal branch! The staff are the best. Highly recommend.
ALICE ORSINI: THE STAFF ARE VERY HELPFUL AND COURTEOUS.
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15. Capital One Bank - McLean
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· 11 reviews
1439 Chain Bridge Rd, McLean, VA 22101
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Michael Ludwig: I got a cashier’s check and deposited some cash, was very easy
Kannan Krishnan: Good place.
Maan Hashem: Great service
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16. Capital One Bank - Annandale
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· 37 reviews
7030 Little River Turnpike, Annandale, VA 22003
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Aung Maw: Denise was very friendly and helpful. She went above and beyond to help me. She even made a follow up phone call to provide an update on my account. Although I noticed there were only two windows Opened and no other associates were there, the service was excellent.
Raquel Arango: Went to the branch on a busy day and David the teller rep took his time to assist in a very professional and timely Manet. Tremendous customer service
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17. Capital One Bank - Bailey"s Crossroads
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· 73 reviews
3499 S Jefferson St, Bailey's Crossroads, VA 22041
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Tino M-Ze: Made a $75 cash deposit at the front store ATM and the money never made it to my account. Minutes later I made another deposit and it went fine. But for some reason the $75 just disappeared. I called Capital One dispute department and they were bombarded with calls that i was put on hold for 45 minutes until I was finally able to talk to someone. The customer service representative credit my account with the $75.
Jacob Marley: I planned my first visit to this location around the terrible reviews. I showed up 10 minutes after opening, hoping to beat the rush, and was 5th in line, and by the time I got to the window there were several people behind me. But the line moved at a decent pace. The friendly branch manager intercepted everyone walking inside in order to try to redirect them to an ATM. All in all it seemed decent enough experience, but I can see how this branch could get super busy.
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18. Capital One Bank - Colesville
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· 16 reviews
13301 New Hampshire Ave, Silver Spring, MD 20904
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Christina Eaglin: Been banking here for at least 15+ years and love this bank. I left another bank who charged me for everything but sneezing! This place is like "Cheers" where everybody knows your name. I started a small business ten years ago this month, and they were so helpful and got me the right solutions that I needed.
Williams Giron: (Translated by Google) Excellent(Original)Excelente
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19. Capital One Bank - Wheaton-Glenmont
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· 107 reviews
11241 Georgia Ave, Wheaton-Glenmont, MD 20902
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Lucy Vasquez: Great service and very diverse. Love the staff. Very nice ppl
Richie Zhang: Originally had issues with accounts and customer service, but the branch was very prompt and helpful at resolving my issues. The branch staff are very kind and are ready to help customers as well.
Que UwU: Johnathan Did an amazing job helping me and my fiancé out! Straight to the point.
New Age Empire Marketing: Jhonathan from Wheaton, Georgia Ave , Md. Is a 5 star service Rep
Mr Tom: I was very happy with the customer service at the Wheaton branch when a worker named Jonathan was very kind and helpful to show me in detail how to go through the Capital One App and we were able to open my brand new secured credit card which I was very satisfied with.... Thanks...
sun shine: Had an bad experience with on line rep with my account declining. I was forced to walk into the Wheaton location where Johnathan and Richard actively seek to assist me. Thank you guys so much. I was about to cancel my account with capital one . These Guys saved the day !!!! Awesome service !!!
emillio tobar: Great servicié. Easy atm and great asociates
ANA BARRERA: Jhonathan Helped me with my business account about a check that was already paid. I was about to pay my employee twice but jhonathan made sure to do his diligence and spoke with the right people thru the phone and now I feel more comfortable and safe.
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20. Capital One Bank - Hyattsville
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· 50 reviews
6400 Belcrest Rd, Hyattsville, MD 20782
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Alana Smith: I love this branch I have had problems with the drive up atm before but they handled the problem quick with with great customer service but when I go inside they are very fast professional I never had any problems in and out just how I like it Kendrya one of the professional tellers that assisted me was so kind made it so easy and Refreshing to get everything I needed done with a nice smile and A1 attitude I wish everywhere I went that I needed customer assistance I had her simply the best thank you
