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1. Capital One Bank - Washington
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5
28 reviews
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Address: 1700 K St NW, Washington, DC 20006
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 296-7601
Business type: Bank
UFO: The worst place under staffed . Management wants to save money on cashiers . Avoid capital one bank . You will wait 30Minutes to cash your check . Don’t get lured by free checking out .
Mark Baughman: Needed to make an important deposit. Can’t believe they just padlock the doors to the ATM vestibule - before 5pm. No sign suggesting another ATM. I found a Cap one ATM up the street didn’t work.
Response: Definitely not the vibe for which we strive & we appreciate you sharing your experience. Rest assured, we've doc'd this review to get in front of the right eyes so your voice is heard. ^NW
Elizabeth Cho: I walked recently just to do a regular deposit and ask a few questions about an account I opened recently. I was actually having a rough morning but was really surprised by the customer service. The teller, Aldo, was so genuinely kind and had a great energy. He helped me with everything I needed with a smile and fantastic attitude. Funny how the little things can turn your day around! Great branch.
Gracie Patrick: I received excellent customer service from Billy today over the phone. I was originally worried about phone service when I joined Capital One because it is such an tech oriented bank, but when I called I was quickly directed to speak to a real person, Billy, and he was extremely patient and answered all my questions in a timely manner.
J C: Bad experience No hello no thank you no nothing, the lady at the very first left counter.Not the first time.Wont go to this location anymore for future transactions.
2. Capital One Bank - Washington
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5
23 reviews
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Address: 1947 14th St NW, Washington, DC 20009
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 890-4518
Business type: Bank
Wei Wu: I wish I could give them zero. I am the customers Capital One. have a document to be notarized. I called this branch early this week and the staff answered my phone told me to come here on the following Friday before 12pm. I took a day off for Friday and came to this location at 11:30am. Then the staff told me they don’t do notarizing, they only take care withopening business accounts. Terrible service! Unbelievable it’s Capital One! Never had bad experience before until this!
UFO: Weird bank I tried to cash 1500$ check at u street location. Teller said he has to call someone . He refused to cash .I told him I have been cashing this check over 10 years . He probably thought I don’t look person who can make 1500$ a week 😂. I went to my regular k street location. They cashed it . CraZy bank. I will never open account with capital one even if it cost 0$ bank teller needs mental check up
Princess F: I went into the branch yesterday and was given a hard time for no reason (well we know the real reason). Nonetheless the guy behind the counter asks for my address on file and I gave it to him. He goes to tell me that’s not the address on file and I informed him it was. I proceeded to tell him I come here all the time and I never have been told my address was incorrect. He then says well “they” may know you but I don’t and the address you gave me is wrong. So I pulled up my account on my phone to look for myself (without showing him) because why in the world would my address be different. Of course he lied but if I couldn’t verify my address on file why would you allow me to withdraw hundreds of dollars from an account? Hmmm get better employees these ppl here are disgusting.
Response: Hey there - Thanks for taking the time to detail your experience. Misinformation and confusion is never our aim and we can hear the frustration it caused. We've passed this along to our branch leadership to ensure your voice is heard and this doesn't fall by the wayside. ^AJS
Tyrone Calvin: I was here for the grand opening on Monday the 28th and it was such a pleasure to be greeted by many Capital One staff, who were beyond friendly and helpful. Also, the free orange juice and coffee made it more of a pleasure to come back to this branch.
Response: Some other banks may offer free coffee, but are they serving up quality customer service with a shot of Vitamin C? That's what we thought.^AS
Eli: Horrible and very deceptive customer service at this location. Either go to a different bank or close your Bank Account and proceed to a more professional and accommodating Bank
Abel Abate: Very bad customer service
Laporsha Harper: Awesome layout , Efficient and kind professional bank tellers , great overall experience !!!
3. Capital One Bank - Washington
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4.9
23 reviews
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Address: 336 Pennsylvania Ave. SE, Washington, DC 20003
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 543-2510
Business type: Bank
Review Lady: I was a Chevy Chase Bank customer when Capital One took over. They have the WORST customer service ever, and their services SUCK! THEY LIE LIKE A RUG, TO YOUR FACE, OVER AND OVER AGAIN! ATM has been partially functuonal for almost two (2) months now, and everytime you inquire, they say, "Oh, I was not aware that the ATM was not working"......LIARS! You dont know that it has been partially working or not all for almost two (2) months? Seriously? Everyone, do your self a favor and find another bank, who at least cares about your banking concerns.
Guney Demirci: Worst Capital One bank branch ever! Manager or banker was sitting in front and talking on the phone for 15 mins while people wait in line. Also sent me away saying I don’t have an appointment. They were no body in there. Their system don’t have available time slot next 6 months. Lazy bank workers and useless manager. Close the branch if you won’t serve your customers.
Artem Bogdanov: Hi I called today to replace my lost at home credit card. I asked the representative not to block the current card while sending the replacement. They did completely wrong blocking the card + I had to wait over 30 minutes and been asked the same questions over and over. This is terrible service. Plus I cannot customize the design of the card, which almost every financial institution offers to do and it’s quite easy.
Response: Hey Artem - We definitely get the dissatisfaction here. This isn't the experience we strive for and will be sure to slide this feedback in front of the right eyes. ^AJS
Adrienne Rigby: One of a few service locations still available on Saturday until noon. The bank is within walking distance to the Capitol and other federal buildings. Street parking only is available. The handicap ramp access is great. Upon entering a seated representative welcomes you from behind a large desk. Behind that wall is the banking area. The staff is friendly, attentive and greets many return customers as if they were old friends.
Response: Sometimes you want to go, where everybody knows your name, and they're always glad you came - Yep that sums up our Capital Hill Branch. A friendly bunch who knows their customers. ^AB
Jeremy Burge: I would NOT recommend banking here. They lied in terms of their offerings. I don’t find them to be trust worthy and their services are subpar compared to their competitors.
Response: Hey Jeremy - This definitely isn't the sentiment or experience we aim for here. Give us a ring at 888-464-0727 so we can set the record straight and lend a hand over a secure line. ^AJS
Jesenia Velasquez: Came in was helped by what it looks like the branch manager she was African American and very rude, she was not polite at all, definitely do not recommend this location! Needed a replacement card was not happy to help me didn’t even let me pick out the display of the card
Response: This isn't the feedback we've come to expect - We'll be sure to get this feedback in front of the right eyes.^AS
Digital Cassette: Hit or miss customer service. Sometimes the tellers are obviously annoyed and rude. Sometimes they have free coffee and donuts. Today, there were no coffee and no donuts.
Response: Consistency is key here and it looks like we missed the mark on this one. We'll be sure to get this feedback in front of the right eyes so your voice is heard. ^AJS
Dawn Wilson: The branch manager is not very helpful. He is quite rude, and does not make you feel welcome.
Response: This definitely isn't the vibe we're going for here. Thanks for letting us know your experience, and rest assured that we're doc'ing your feedback to get in front of the right eyes. ^VS
4. Capital One Bank - Washington
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5
22 reviews
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Address: 1200 F St NW, Washington, DC 20004
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 347-4393
Business type: Bank
Gianna Bull: Decided to go into the branch to discuss opening new accounts and looking into my current credit account. Complete waist of an hour. After waiting patiently to finally be told the young lady would not know when she would be able to sit with me. The rep advised me to use the app. After deciding to leave after waiting I received a snobby attitude from the young lady to have a nice day in a condescending tone. My advice do not waste your time at this branch!
Response: This isn't the kind of experience that we strive for and we understand that your time is crucial. We've got this review doc'd to get in front of the right eyes for you. ^VS
Tatyana Y: Horrible service. Always waiting for 30 minutes to do a simple transaction, and yes if I could do it at an atm or online I would, but when I have no choice :(. Also, a 100 dollars disappeared from my deposit when I clearly knew how much money I just withdrew from another bank. Boone at the branch, including the manager, did anything about it, even said how they don’t put cameras to monitor their employees. So now the money is gone, guess where
Response: This isn't the experience we strive to provide to folks in our branches. On top of that, we'd like to get a look at the transaction in question here—if you chat us from the bubble at the bottom of your transactions page, we'll review. ^VS
Destiny P: So capital one closed most of the branches to open up cafes which you can’t really do anything there except use the atm. The closest full branch to me now is this location at 12th & F street NW. It is very slow and always crowded. Every time I come to this location it’s always 2 people working here. One teller and one banker. I rarely come to this location because of this and come back with hopes that when I’ve come back it’s fully staffed. But no, same long waits. So disappointing! I’m taking my busy elsewhere.
Response: Closing a branch is never an easy decision. We understand its impact on our customers, and we’re making sure they know we’re here for them wherever they may be. We'll be sure to document this post as feedback to ensure it's seen by the right eyes. ^AS
Colin McFaul: It has taken hours of my time and several weeks to open a business bank account.
Mashal Shah: Terrible location. One of the worst capital ones I’ve been to. The manager is never around and the tellers can’t seem to do basic transactions. Every time I’ve been here, it’s a nightmare. Nobody seems to want to do their job and the lady in the back room is extremely unhelpful and rude. All the staff here is incompetent and lazy. DO NOT GO!!
Response: This isn't the type of impression we want to have on our customers and apologize for the experience here. We'll be sure to pass this feedback along to ensure your voice is heard.^AS
Michael Brand: Horrible customer service every time. At least they’re consistent. I would avoid this location if I could, but I can’t. Do yourself a favor, pick another bank or Capital One location.
Anna Sarnek: There’s no one at the info desk and only two bank tellers on staff during business hours. After calling ahead of time and waiting in line to ask someone about the notary service I was told that the notary stepped out for for an hour. What kind of of service is this.
Response: Hi there, Anna. We know that your time is a precious commodity, especially when it comes to managing finances. Thanks for taking the time to communicate your experience—we've documented this conversation and will pass it along to the right folks. ^MS
Chloe Y: Every time I come to this location it’s a long wait. There’s never an available banker. They need to hire so more people maybe.
Carlos Melendez: the most rude teller i ever seen .
5. Capital One Bank - Lyles-Crouch
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3
31 reviews
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Address: 500 S Washington St, Alexandria, VA 22314
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 838-3655
Business type: Bank
Kurt Baechler: After I saw the reviews of this branch I was hesitant to go inside but my experiences have been nothing but positive. The employees are always very polite and helpful. I always get in and out in a timely fashion. The branch is very clean and nice inside. Possibly most importantly they are doing a very good job making the branch safe for customers during covid. They have markers on the floor telling you where to stand, they have 2 big jugs of hand sanitizer, the employees are behind glass of course since it’s a bank, they have two cups with pens at the counter (one for unused pens and one for used pens), etc.
Response: Always happy to hear from a satisfied customer :)^AS
Ed Rector: Things have certainly changed for the worse at this branch. A few years ago my wife and I found its staff to be always smiling, friendly and helpful. No more !!! I recently had a CD mature there and wanted to redeem it and deposit the funds into the checking account there. Very simple -- right? No so fast !! As I am disabled, I called them in advance to ask them the easiest way to redeem the CD. The answer: there is no easy way. There are five pages of documents and disclosures to sign and they told me (rather rudely) it all had to be done in person and in the branch. They would not even mail, fax or e-mail them to me in advance to read. No exceptions !!! We have already changed a couple of accounts to the M & T office two blocks away where they seem to appreciate their customers. I would suggest the same for others. Or even better go to your local credit union.
Sara S: We visited the branch to do a transaction recently i have to say I was very impressed by dealing with the associate named Alaa. He was very pleasant with great attitude. He jumped in to help me right away at a very busy time. First time in a long time i felt welcomed in a bank!
Response: We love that you're spreading some love, Sara <3 ^AJS
Leland Creadick: Work for a business near this location and every time I walk in I am greeted with a “how are you today” and “how can I help”. Dave has been very helpful and accommodating. Thank you for everything!
Response: Hey, brightening your day is just a part of the job description ;) ^AJS
Seb Man: I would drive to another town just to avoid this branch. Found one of the business advisors very condescending and unhelpful
6. Capital One Bank - Washington
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2.7
28 reviews
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Address: 2831 Alabama Ave SE, Washington, DC 20020
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 575-4058
Business type: Bank
Troneice Harrington: Worst bank ever I had this bank for not even 2 weeks . I deposited a check yesterday not knowing the check would not clear till 5-7 business days. They are giving me partial of my money. Never had a bank that does this. I have chase and if I’ve known that, I would have deposited there. It says it’s deposited but not in my account. The app sucks. The disputes should be done via app. My money seem to be removing from my account very slowly. I talked to customer service unprofessional and was unable to help me. After my check is deposited. I will close it. I’ll stick to chase.
Monia Williams: I went to the bank today thinking that I was going to in go in and get something simple done in a reasonable time. That was a negative. The line was out the door but when I came it I was only 5 of us in line. Corey was the only teller that was servicing clients. He even asked the other two ladies for assistance and they never assisted. This was very poor customer service. Especially to never acknowledge their co-worker needed help and it’s the end of the day on a Friday at that.
June: I tried to make a deposit today and the teller said that they are only doing withdrawals and not deposits. What sense does that make? They just need to do away with this location because they are good for nothing. Don’t want to work. If I could have given zero stars I would have, because that’s what this location is worth!
Rosalind Jones: I have been banking with this company for about 15 years or more, since they opened on Good Hope Rd. SE and they still have not issued me a credit card! When I get the time I will be going to another bank. I like the location because it is near my home, but, it is not always good to show loyalty to an establishment that shows you no loyalty.
Danielle Johnson: There was a crack bag on the floor !!!! When the man in front of me told security he laughed and responded this is southeast. The people of southeast deserve just as much respect as any othe residents of the district. The security gaurds are too busy flirting with each other to realize that drugs are on the floor of the bank . I will never come here again I’m glad this isn’t my bank . This location is very slow you have workers not assisting customers even though the line is long.
Response: This is absolutely not okay and we want to make it right. We'll be looping in leadership here to ensure this doesn't happen again.^AS
Jacob Ba: Hi , this is the worse banking in the world , no stuff at all , they need help , the line go true the outside door nobody is working and then lot of Costner’s are tired of waiting and they walk back out more than 20 people going out of the bank bethout paying and dropping or opening an new account, that the 4 time in the week I been waiting for more than 3 hours!!! That’s ridiculous, the bank is waisting a lot of costmer s means businesses, they have to go to different banks . Even we can’t signe in even to drop money, wow wow .
Tee Laa: I had a terribke exeprience at this branch. The teller refused to cash a payroll check that is drawn on Capital One. When I called customer service, I learned that the account holder has the funds available so there is no reason why the check should not have been cashed. The teller didn’t even take the time to call and verify the funds.
hiwot kasa: I hate to say this but, I am sitting here to open a business account and all These employees are playing and laughing. It takes 45 to help one customer. The two couples who came before me, gave and left. I just left now. I am on my to Bank of America to open my account. I sguesst to go to this location on your day off or just to use he ATM machine!!
Response: We understand your time is valuable, especially when embarking on a new business adventure & this definitely isn't the experience we want to leave you with. We absolutely missed the mark on our first impression, but we've doc'd this post for branch leadership to ensure your voice is heard & we hope to make a much better second one. ^NW
chanel Butts: Avoid this location at all cost. Especially if you don’t like standing in line for 40 min with only 2 people in front of you. The line is out of the door, but there are plenty of able employees walking around like zombies. Do better capital one.
7. Capital One Bank - Washington
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2.3
3 reviews
8. Capital One Bank - Montgomery County
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3.7
11 reviews
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Address: 5459 Wisconsin Ave, Chevy Chase, MD 20815
Schedule: Open ⋅ Closes 5PM
Telephone: (301) 654-8900
Business type: Bank
Linda Wang: Do not make an appointment online, because this branch won’t honor that. Unfortunately, I learned it after trying to locate where it is and walking in a super hot and humid day for 20 min. I will never ever come back to this branch and is considering to close all my accounts with capital one due to the poor service.
Gordon Young: This is the best run and staffed bank branch I have ever used. The people are very, smart, efficient, and kind. It all starts with Agnes, the manager.
Response: Agnes is pretty amazing and we've been working real hard to make sure our customer's feel the love while getting assistance with all of their banking needs. Thanks for noticing, Gordon! If you need us, don't hesitate to stop by, give us a call (1.800.655.2265) or login and tap 'Chat' from your desktop or laptop.
Niki Ianni: This branch is still open! I use it all the time.
Ben Berman: Worst capital one ever
Ferru: (Translated by Google) Convenient but not open on weekends. (Original) Conveniente pero no abre los fines de semana.
Response: (Translated by Google) Thank you for your comment. If you click on our branch locator at http://maps.capitalone.com/locator/, you can see branches near you and your hours. It seems there are a few nearby that are open on Saturdays! Feel free to stop at those branches or give us a call (1.800.655.2265) for everything and anything banking. (Original) Gracias por su comentario. Si has click a nuestro localizador de sucursales en http://maps.capitalone.com/locator/, puede ver sucursales cerca de usted y sus horas. Parece que hay unos cuantos cerca que están abiertos los sábados! Siéntase libre de parar en esas sucursales o llámenos (1.800.655.2265) para todo y cualquier cosa bancaria.
9. Capital One Bank - Montgomery County
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4.1
9 reviews
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Address: 4825 Cordell Ave, Bethesda, MD 20814
Schedule: Open ⋅ Closes 5PM
Telephone: (301) 652-7060
Business type: Bank
D. Ginger Russell: Great! Love the old school décor of the bank and great service. I have personal acct.. opening a small business account, and plan to move all 3 business accounts to this branch specifically! Mr. Alami provides amazing customer service.
Response: A bit of ambiance can go a long way, but not as long as top notch customer service.^AS
Kate Ritzenberg: Melissa is always the most helpful, professional, and kind! I have had multiple poor experiences at the downtown Bethesda location and the McLean, VA location across from Tysons. However, I always feel comfortable to bring our business’s 10 accounts to Melissa and this branch. Thank you so much!
LaChelle Donaldson: Mr. Verma helped me replace my lost bank card in under 10 minutes because he knew I was in a rush. He was very quick, helpful, and friendly. This was my first time at the branch and I am very happy with my experience!
Response: Mr. Verma is known 'round these parts for having the quickest draw. Thanks for noticing and we look forward to your next visit, LaChelle. Too busy to stop by? Then feel free to login from the ol' desktop or laptop and tap 'Chat' or give us a buzz at 1.800.655.2265 for any of your banking needs.
Phil Taylor: Excellent service, friendly staff, clean environment.
Response: Just what we like to hear! Thanks for stopping in, Phil :) ^AJS
Riema monbebe91: You will regret to go to this .It s the worse
Natto Caceres: Ok
10. Capital One Bank - Arlington
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4
12 reviews
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Address: 4700 Lee Hwy, Arlington, VA 22207
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 812-8550
Business type: Bank
Molom: This branch has refused to cash my checks 2 times so far. They make up some fake policy or say they don’t have cash. What kind of bank does not have cash? Other Capital One branches like the one in Rosslyn is terrific.
Sophie D: If a customer comes to open an account in this day and age of covid 19, the best you can do is service them, not tell them to go online. There is a reason they made the effort, they might need personal financial advice that the internet cannot provide. Disappointed.
Response: We understand the concern and uncertainty that you are experiencing right now, and we are here to help. While account opening needs to take place online, an ambassador should always be close by to answer any questions you may have. We'll be sure to document this post as feedback to ensure it's seen by the right eyes.^AS
Sherry Young: Have been using for past 3 years. Have always received great service when visiting inside bank, and at ATM.
Good Knight: I recently had to create an estate account; and this branch was so helpful. Truly appreciate how I was treated.
Bob Croker: Very attentive staff. Really helpful.
Response: Thanks Bob, we appreciate your feedback. See you next time :)
Shea Williams: It sucks
11. Capital One Bank - Takoma Park
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3.1
31 reviews
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Address: 1181 University Blvd E, Takoma Park, MD 20912
Schedule: Open ⋅ Closes 5PM
Telephone: (301) 439-7900
Business type: Bank
Mo: The worst bank ever to banking. I went there the other day for wire transfer & told to come back the next day. Because they said they don’t accept after 3 (even though I was there since 2:30). I came back the next day & told to do it online. I know they could do it but they all talk each other in other language & didn’t want to serve me. Sad
Ghaiesha Legrand: I do not know about 5 years ago or less, but now, employees are very professional, smiling and friendly. I opened my account very quickly with precise and easy explanations. My deposits are always fast, no more than 5 minutes in a row to wait. Super team!
Response: Faster than a speeding transfer; clearing deposits in a single bound. Able to lift moods with a single smile! Look up in the sky! It's Super Team! ^MS
Shondalette Randolph: This Capital One location is the worst!!! I hate coming here. The lines are always long and the tellers are extremely slow!!!! I feel that upper management needs to do an evaluation of this branch. And from the looks of the reviews this should have been done a while ago!
Betelhem Gesesse: The worst branch branch ever. All time to get services takes more then 1 hrs. The staff after they serve some one to take the next one it takes them 10 to 15 min....!
Bajesh Nagathil: Disaster place need to wait more than 2 hours to get a document!!! This place need need really professional ppl , hire more staff to solve the problems .
Response: We hate to see that this was your experience and would like an opportunity to show you the better side of banking. If that's alright with you, then please stop by or login and tap 'Chat' from your desktop or laptop computer. In the meantime, we'll be sure to share this review with our Market Manager. Thanks, Bajesh.
yitagesu adamu: All time to get services takes more then 45 min ...!!
Response: We hear ya, the waiting game's never fun. We'll get this feedback in front of the right eyes to make sure your voice is heard. ^AJS
Jeannette Millimono: Long waiting periods to speak with a consultant.
12. Capital One Bank - Chevy Chase
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3.2
5 reviews
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Address: 8401 Connecticut Ave, Chevy Chase, MD 20815
Schedule: Open ⋅ Closes 5PM
Telephone: (301) 986-7560
Business type: Bank
B Alexander: Bad service, poor management! Stay away from there. I don’t recommend no one to go there.
John C: Loby closed at 5 but saids its open till 8
Response: Hey John. Thanks for the heads up. We've updated this location's hours of operation for you. Keep in mind, the most accurate place to view minute by minute updates on our branch hours is at www.capitalone.com, select 'Locations' and enter your zip code.
13. Capital One Bank - Arlington
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2.8
10 reviews
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Address: 2100 F Crystal Dr, Arlington, VA 22202
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 418-3804
Business type: Bank
fortuna Semere: Worst customer service all my life is capital one but this is the first time bad service at this brunch special the manager name Nyma Ghaus is very bad attitude and gave me incorrect information and even she can’t solve the problem and she do not fit her position and the branch is very slowest service ever and spend my time never solve my problem and I left
Tanvir Ruhel: Great service! So the visitor can open bank account without SSN in USA. I met Mr. Pedro and he was fabulous to provide smooth service. He explains all the correct information spontaneously. Within few minutes he opened my account and activated with following documents: 1. Passport 2. Driving license 3. International Credit Card 4. Local address proof 5. Minimum opening balance USD.50 If you maintain daily balance of USD.300 then there is no monthly or yearly charge for the account. Moreover, their website and app is also very simple and effective.
Robert Edwards: When did full service become NO SERVICE? They had two tellers and noone else. Put my name on the "list" thinking maybe someone was in a back room. After waiting 15 minutes thinking someone would at least acknowledge my existence asked a teller--who said I would have to wait until everyone in line had been serviced. At no time while I am standing there did either teller say anything.
Pakeezha: Such welcoming and warm staff! They are all so helpful and explain things throughly. Been banking with them for years and love it and very happy with it.
Mario Garcia: Worst customer service ever at this branch Crystal City VA, I called to get info to open an account. Demian the "account ambassador" gave me incorrect info to open the account and I ask to speak with an account specialist. Waited for 40 min never got transfered to the correct representative. I called another branch, explained my situation and all my questions were answered correctly.
Charles M: Very friendly and helpful staff. Large bank (for the area). Not busy at all on a Thursday morning. Ms. Harriett (normally at Rosslyn location) was very kind and helpful. Thank you! Came in to open a kids savings account. Capital one is excellent for an online bank, so if you come in and something can be done online, expect them to help you do it online, vice doing it for you. Worth coming in for the kid to learn about banks.
Youssef Mahnine: Very slow 🐌 , they need more training on customers service.
Vladimir Cosic: Slowest service ever. Be ready to lose 15-20 min in there even if there is only 1 person in front of you. Terrible
14. Capital One Bank - Arlington
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3.8
18 reviews
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Address: 4238 Wilson Blvd Suite 1145 Suite 1145, Arlington, VA 22203
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 558-2230
Business type: Bank
Genet Assefa-SIMPLE THOUGHT: The day I went to open an account, I was so impressed by how courteous the staffs at the front desk are. The bank manager was an amazing person, he took his time to explain to all of my questions. I really felt an important customer the day I walked in. I am glad I opened my account that day. I was extremely happy and satisfied with the overall excellent service and respect they showed me. Awesome!!!!
Response: Sounds like this is the beginning to a beautiful financial relationship <3^AS
Zach Burroughs: Visited at 1:30 and they are closed for lunch. People have to eat but has management never heard of staggering lunches? Wasted a trip.
Adriene Walls: I have been going to this bank for a year or so. Yeah, the construction is in the way but you can still access the bank. The staff has always been super nice and helpful! They take their time and make sure they answer everything before you leave, even if there are people waiting behind you. Great bank!
Response: Hey Adriene - What can we say? Top-notch associates are the building blocks for a great experience :) ^AJS
David Wurmfeld: My wife and I went in to update our banking information 12 PM on a Saturday. The person helping us remembered me from the last time and we were helped like family. I have had only positive experiences with this branch.
Tree Ronnalds: Have been coming here for years. Service is one many can learn from, and the staff are amazing. I want to recommend Capital bank.
Response: We set our sights high & it sounds like we're hitting the mark—thanks a million for the kind words. ^NW
Mario Manheim: amazing people so helpful . They offer the best customer service. It seems like they enjoy helping customers .
Response: We don't mean to brag, but have you seen this review page?! Thanks for adding one to the 'crushin' it' pile.^AS
Noah Ford Rennert: Phenomenal branch! The staff are the best. Highly recommend.
Beth Dobbins: Do not bank at this location. Staff is not friendly or helpful. Go elsewhere if you want real customer service.
ALICE ORSINI: THE STAFF ARE VERY HELPFUL AND COURTEOUS.
15. Capital One Bank - McLean
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2.3
11 reviews
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Address: 1439 Chain Bridge Rd, McLean, VA 22101
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 893-1501
Business type: Bank
Bryan Cardoza: In 2022 I was just treated poorly and racially profiled at this location. Cashing a final payment check & all I received were stares. Everything on my end in order. Identification, bank card etc. 20min standing around and not a single explanation. Just triple, quadruple checking it. Do they not receive proper training? All that was needed was a explanation for the wait. But not a single courtesy apology. They did all that just to noticed I never endorsed the check til the end. The market manager steps out after I start asking why I was treated differently. I told her I didn’t have another 20 minutes to goof around with her. They could have called the check issuer from the beginning. The number was on a sticky note already written down. Sad that the issuer told them that this only happens when he issued checks to young Latino males. Capital one should be embarrassed. Profiling in 2022. Glad they didn’t see the first check because they would have called the cops the first moment they could. Parisha and the other employee who didn’t share her name should be sent back to training.
Response: We're committed to ensuring our branches are welcoming and inclusive spaces for everyone. We've shared this review with leadership to ensure your voice is heard.^AS
Michael Ludwig: I got a cashier’s check and deposited some cash, was very easy
Jim Evans: Traveled out of downtown DC to northetn VA in search of an open Capital One but instead found several Capital One banks borded up and one ATM out of service. I really dislike this "bank"...they should have stayed just a credit card company!
Bobby Freeman: They don’t know what SWIFT CODE is... they are hopeless. I asked for the receiving money from another country and they gave me wrong info.
Response: Thanks for reaching out, Bobby - we apologize for any miscommunication here. Sounds like a second look is in order - please give our team a ring at 1-800-655-2265. ^MS
eric huffman: Nice man helped me with an issue. Reliable neighborhood bank
Mitch Calvert: Not even a client but the continually call me wanting to lower interest rate!!!! Stop calling.
Kannan Krishnan: Good place.
Maan Hashem: Great service
Response: We shoot for the moon when providing service so even if we miss we are among the stars. Thanks for the 5 star rating.
16. Capital One Bank - Annandale
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2.3
37 reviews
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Address: 7030 Little River Turnpike, Annandale, VA 22003
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 941-5770
Business type: Bank
Sharon: Was able to complete new acct process here. Customer service ok. Parking lot too small, not enough parking. Traveled all over Fairfax to find a location, first 4 locations were closed.
Aung Maw: Denise was very friendly and helpful. She went above and beyond to help me. She even made a follow up phone call to provide an update on my account. Although I noticed there were only two windows Opened and no other associates were there, the service was excellent.
Response: That Denise is a real gem, isn't she? We're stoked she was able to help you out, and we'll make sure to pass along the kudos. ^JM
Lamia Benidir: They refused to deposit checks for me because there was many if them! It was 15min till closure, if the guys split the checks, they would finish in like 10min but they just straight told me they needed to close and I needed to come back tomorrow. Was too tired to even argue with them.
Response: We understand the frustration here, and we appreciate you sharing your experience with us. Rest assured, we've gotten your feedback in front of branch leadership. ^VS
Sully Manda: I came into this branch to make sure that I pay my Capital One Auto Fiance. I went into the building spoke with an agent he was unable to activate my online bill pay within the branch then informed me, "It could take 24 to 48 hours" I acknowledged him and went a long my day. A few days later I was completely locked out of my online bank account still. I would not recommend this branch to anyone ever.
Morgan D: This bank needs to consider hiring more staff. The lines are always out the door and the teller drive thru is almost never available. I usually drive an extra 15 mins out the way to go to the next nearest. I hope my review gets this place the help it much needs
Raquel Arango: Went to the branch on a busy day and David the teller rep took his time to assist in a very professional and timely Manet. Tremendous customer service
Nicholas R: I would not recommend this bank to trust holding your money because the last time I had this bank, they screw me over with a check that I tried to deposit and the teller aloud it. Then later I get investigated about fraud due to a bad check, which they claim my signature did not match and put me in the whole which I paid it off. The employee that was dealing with my problem told me if I paid it off I can keep my account.. as soon as i paid it off the company told me I can not have checking account anymore.
Response: Hey Nicholas, it's our policy to close an account that has fraud activity on it. Sorry for any confusion. If you need any further assistance please give us a ring at 1-800-655-2265. Thanks. ^AB
Springfield MAACO: We have been open for over 30 years . Lilian gladly gave her name out and did not take our checks so we had to go to a different location. Obliviously DBA doesn’t mean anything . Never had an issue before and obviously a lot of people get an attitude while being their customer for many years!
Response: This definitely warrants a closer look & we're getting this review in front of branch leadership so your voice is heard. ^NW
17. Capital One Bank - Bailey"s Crossroads
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2.3
73 reviews
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Address: 3499 S Jefferson St, Bailey's Crossroads, VA 22041
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 820-4205
Business type: Bank
Michael Favis: Have a small business account which requires cash deposits weekly. Que in branch is usually 4-6 people, but today was 14!! I’ve sent feedback on the Cap1 branch site, but things don’t seem to get better. Will investigate switching to another bank because time is $$$!
Kevin Amor: Lazy people at these banks. They have huge lines of people waiting and they move as if they’re on vacation or forced to be at work dragging their feet. Capital one bank is becoming one of the worse banks with these people and the closing of all their branches. Just look at the star on this branch
Omid Danish: 17 customers waiting in line, only 1 teller working. The worst bank ever.
Lai Zhang: They keep charging add on fees non stop. Interest is fluctuate. They messed up my payment date and blame me by charging me late fees which keep going up daily....refuse to fix it and force me to pay another fee by changing to the payment date which we were agree on the first time. Customer service was terrible. I decided to pay off the loan recently and they keep changing the total amount I owe them even within the good through period... Better pay off or refinance asap.
Modupe Docs: Went here after driving 2.5 hrs to help my dad out who lives in the area. After waiting over 30 mins in line outside in the cold, the manager sends the security guard out at 12 on the dot to pretty much telling us to kick rocks. Regardless of the fact we were there way before closing and trying to do our part in the global pandemic and social distance and wait outside. The manager then proceeded to call the cops because the handicap lady was upset, who was standing in line even before I was. She had to walk around the entire building on her walker because they decided to lock the handicap entrance, not let her in the handicap entrance and made her wait in line after huffing and puffing all the way round the building. A business that acts like this, treats the handicap like this and could care less about a pandemic... speaks a lot about what they really care about
Response: Hi there - We appreciate you taking the time to communicate your experience. You can rest assured that we've passed this review along to our branch leadership. ^AJS
Tino M-Ze: Made a $75 cash deposit at the front store ATM and the money never made it to my account. Minutes later I made another deposit and it went fine. But for some reason the $75 just disappeared. I called Capital One dispute department and they were bombarded with calls that i was put on hold for 45 minutes until I was finally able to talk to someone. The customer service representative credit my account with the $75.
Jacob Marley: I planned my first visit to this location around the terrible reviews. I showed up 10 minutes after opening, hoping to beat the rush, and was 5th in line, and by the time I got to the window there were several people behind me. But the line moved at a decent pace. The friendly branch manager intercepted everyone walking inside in order to try to redirect them to an ATM. All in all it seemed decent enough experience, but I can see how this branch could get super busy.
18. Capital One Bank - Colesville
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3.8
16 reviews
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Address: 13301 New Hampshire Ave, Silver Spring, MD 20904
Schedule: Open ⋅ Closes 5PM
Telephone: (301) 680-8660
Business type: Bank
Christina Eaglin: Been banking here for at least 15+ years and love this bank. I left another bank who charged me for everything but sneezing! This place is like "Cheers" where everybody knows your name. I started a small business ten years ago this month, and they were so helpful and got me the right solutions that I needed.
Chris TintWrap: Worst customer service ever form the manager on down !!
Efrem Tesfamariam: Waiting long time
Melanie Lubwama: (Translated by Google) no good(Original)no bueno
Williams Giron: (Translated by Google) Excellent(Original)Excelente
Response: (Translated by Google) Amazing! The power of a single word! (Original) ¡Increíble! ¡El poder de una sola palabra!
19. Capital One Bank - Wheaton-Glenmont
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4.3
107 reviews
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Address: 11241 Georgia Ave, Wheaton-Glenmont, MD 20902
Schedule: Open ⋅ Closes 5PM
Telephone: (301) 929-6870
Business type: Bank
S lastname: I’m a POA for an elderly lady with dementia at this location. I did all the necessary paperwork. They faxed it in and then lost it. I repeated the whole process. Didn’t matter because every time I come in I’m treated like a thief and made to wait while they call the main bank to “verify” me. We’re talking half hour long calls at least.
Lucy Vasquez: Great service and very diverse. Love the staff. Very nice ppl
Richie Zhang: Originally had issues with accounts and customer service, but the branch was very prompt and helpful at resolving my issues. The branch staff are very kind and are ready to help customers as well.
Response: We're always happy to hear about a comeback story :) Thanks for giving us another shot, Richie.^AS
Que UwU: Johnathan Did an amazing job helping me and my fiancé out! Straight to the point.
Response: Working with Johnathan is like taking a test with all the answers—it's just easy. ^JM
New Age Empire Marketing: Jhonathan from Wheaton, Georgia Ave , Md. Is a 5 star service Rep
Mr Tom: I was very happy with the customer service at the Wheaton branch when a worker named Jonathan was very kind and helpful to show me in detail how to go through the Capital One App and we were able to open my brand new secured credit card which I was very satisfied with.... Thanks...
sun shine: Had an bad experience with on line rep with my account declining. I was forced to walk into the Wheaton location where Johnathan and Richard actively seek to assist me. Thank you guys so much. I was about to cancel my account with capital one . These Guys saved the day !!!! Awesome service !!!
emillio tobar: Great servicié. Easy atm and great asociates
ANA BARRERA: Jhonathan Helped me with my business account about a check that was already paid. I was about to pay my employee twice but jhonathan made sure to do his diligence and spoke with the right people thru the phone and now I feel more comfortable and safe.
Response: Jhonathan knocks it out of the park once again–happy he was able to help. ^TD
20. Capital One Bank - Hyattsville
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3.1
50 reviews
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Address: 6400 Belcrest Rd, Hyattsville, MD 20782
Schedule: Open ⋅ Closes 5PM
Telephone: (301) 559-2080
Business type: Bank
Alana Smith: I love this branch I have had problems with the drive up atm before but they handled the problem quick with with great customer service but when I go inside they are very fast professional I never had any problems in and out just how I like it Kendrya one of the professional tellers that assisted me was so kind made it so easy and Refreshing to get everything I needed done with a nice smile and A1 attitude I wish everywhere I went that I needed customer assistance I had her simply the best thank you
Jackie Mendoza (Jackie): Christopher was very rude, I wanted to withdraw a certain amount of money he proceeded to tell me that they only had small amount of cash, And that when I was done deciding what to do to come back in line and move to the side. I go into the bank not to be told what How much I can withdraw... Luckily came back in line and Jessica was super nice, didn’t ask questions. They should have more people like her!
Zach Stone: Service uncharacteristically slow compared to other branches. Have been there many times with nobody at the reception desk and the sign in iPad off. Complementary items like coffee and water often unfilled or broken. The long wait times seem due to slow service and bad organization and things like their computers being slow/broken as opposed to crowding. I also don’t really care about these things, but there’s been dirt and/or trash on the floor every time I’ve had to come in. The people are usually nice.
Response: Thanks for tapping us in here, Zach. This isn't at all the impression we're looking to give off, and we've passed this post along to our leadership team for review. ^JG
Joshua Arnold: Cash deposit atm never works. Twice in 2 weeks. These atm encountered an error gives card back and your left with 30 min+ phone call to the claims department. Very convenient!
Response: This isn't what we aim here and will be sure to get this feedback over to the right teams.^AS
