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1. Bank of America Financial Center
Address: 3100 14th St NW STE 101, Washington, DC 20010
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 495-4081
Business type: Bank
Near Bank of America Financial Center:
- a 2 meters away taco bell: Taco Bell Cantina
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Bank of America Financial Center: what do users think?
Mahkah Wu: Consistently understaffed. Some staff members do their best, but clearly poor management overshadows them. Regularly need to wait 45+ minutes to make a deposit at off peak hours
Response: Hello Mahkah. We are sorry that we did not meet your expectations and know that your time is valuable. We will certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark
Dinora Bonilla: This bank is the worst. We have an account for 5 years and when we deposited a check with a large sum, they quickly attended to the employees until their eyes sparkled after they did not accept it, I do not know why, and from there they made us an amount that we owed 3,000 dollars thing that we had not withdrawn money or anything and when we went to this lousy bank nobody could say why this appeared in our account without having done it we are disgusting and when we call we cannot tell us why they did not know they are supposed to be Seriously, they are thieves and they made the decision that they closed the lousy branch and company account.
Response: Hi Dinora. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan
Kim Jackson: This branch never answers the phone then once you get there it’s always an hour wait at least and the employees are very rude to customers that look a certain way especially.
Response: Hi Kim. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines
Mynor martin: Really bad experience im waiting for over 30 minutes to do a deposit long line to get with the teller only one lady working and it is alot ppl waiting it is very frustrating wait for over 30 minutes to do a transaction in this branch they should hired more ppl or help little faster
Response: Hi, Mynor. We are sorry that we did not meet your expectations & we appreciate you taking the time to send your feedback as we’re always working to improve. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
Ange Kibuuka: Why can’t something be done regarding this financial center? BOA should do better with these reviews. This center’s branch manager gave me false information regarding a check. When I called the online services, they told me otherwise. So now I’m trying to call the branch and Lord knows they probably have the phones on mute. It’s ridiculous! Going there is not even an option because I don’t have time standing in line for 4 hrs.
Response: Hello Ange. We're sorry to hear about your recent experience. We've noted your feedback and we'll certainly be sharing this with our leadership team. We also offer appointments, please click: https://secure.bankofamerica.com/secure-mycommunications/public/appointments/?marketingCode=SRCHUNAUTH_ECSRCH to make a appointment. ^mark
Robert Andrews: I have only been to this branch once when I did not walk out before completing my transaction ( unless I just need to go in and use the ATM). Every time I go there is a long line for the teller. It’s often quicker to walk to the branch in Mount Pleasant! What is with this place? They never have enough tellers.
Cory Ryncarz: Waited for almost ten minutes this morning (6/12) with one teller open and three others behind the window talking. Then I was told they could not print my bank statement and I had to wait an hour for the appointment staff...to print my bank statement. So I walked 5 minutes to the Mt. Pleasant location and they printed it and had me out in less than 5 minutes. Nobody made any effort to help me, they all just buckpassed to someone else.
Sam OB: I have been coming to this bank for many years almost 10 years now. They were doing good bad the worst thing is waiting I like for about 30 plus minutes. Because they only have one teller most of the time.
Response: Hi, Samuel. We are sorry that we did not meet your expectations. We appreciate you coming in. You may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Ms. Boss Lady: The worst bank I have ever been to. It doesnt matter what time or day it is, they will have two cashiers working and a line reaching close to the door. They always say they are in the process of hiring new people but all I see is two old faces gone and two new ones and the lines seem longer
2. Bank of America (Lobby Service Only)
Address: 700 13th St NW, Washington, DC 20005
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 624-4413
Business type: Bank
Near Bank of America (Lobby Service Only):
- a 52 meters away advertising agencies in: Rising Tide Interactive
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Bank of America (Lobby Service Only): what do users think?
Mohammed Basaar: Thank you Bank of America ,and special thanks to the branch employee Ms. Katie Mywar for her kind attitude. When I visited the B ofA last Monday. However,I just want to complain and disputes a mistake that happened with mis-spelling my first name when I opened the account on July last year in North Virginia branch,Alexandria, the banker typed “Mohammad” instead of “Mohammed “.even thought he already took my passport picture and filed it into system. After I opened my Account,I moved to States College in PA ,16803 zip code areas ,where’s no Bof A branch operates there (unfortunately for such a good reputation bank) so then I tried to contact with the person or the banker and he apologized and said you have to come physically to the branch to change the name. At that time,Iwas at 16803 zip code area for study and research so I couldn’t move from Pennsylvania (PA) therefore,I requested via online virtual chats but no results. So after I finishes the spring semester which was last week,I just traveled to DC. For my own business and visit the D.C branch to amend or change the name which consider a big deal for me. The reason I said that is because of this mistake,I was not able to use the banking statement for official use due the the major difference and doesn’t match the name of the passport. To specify,I applied to EU visa during the fall and the embassy refused the banking statement and they said it didn’t match your others form of ID and perhaps this belongs to other one. and DMV refused it for the purpose of verifying the residence due the the difference in spelling I am telling the story to show how badly this effected me and in this case,the banker should have come to me ,no asking me to come to him after he knew I am in other state. At the end ,I am seeking any kind of compensation from Bank of America. To know more about the case , you may ask Katie Mywar . Thank you
Response: I'm sorry to hear about your experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
J Macklin: Tsar was great and extremely knowledgeable. Made everything easy to understand. Would definitely recommend him to friends and family
Response: Thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines
kyle nichols: I had an amazing banking experience today. I had the pleasure to work with Banker, Tsar P. He was a great help. Typically, I am anxious when discussing my finances; however, my discussion with Tsar was informative and enjoyable. I HIGHLY recommend this branch. Thanks, Tsar!
Response: Hi Kyle. Thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines
Bradford Grossman: Tsar Powell helped me open my first credit card and was so kind guiding me through all the steps and explaining to me everything I should know. He is always friendly and patient and would definitely recommend him to anyone!
Response: Hi Bradford, thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris
Qiran Wang: We are Chinese students and it is the first time to apply for a bank card in DC. The staff took the initiative to contact the translator to help us solve various problems. The staff was enthusiastic and patient. They taught us how to operate the bank card step by step. It took three hours, but his service attitude was very good, and finally he helped us successfully deposit money. Thanks.
Response: Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^jan
Jandira Manjenje: Great service and pleasant experience. I had Tsar Powell as the agent assisting me with opening my business account and he was great in explaining everything, and making sure I understand all the options in order to select the best fit for my small company. Strongly recommend!!
Response: Hi Jandira, thanks for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris
Soe Win: Katie is so nice and helpful,I received best service from Katie. Thank you
Response: Hi, Soe. Thanks for letting us know how helpful Katie was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma
Ana Maria Rivera Casco: Mr. Tsar was wonderful and so helpful in setting my son with his first bank account.Great service, fast and efficient. Five star service all the way...
Response: Hello Ana Maria. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks also for letting us know how helpful Tsar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^nicole
edith ma: Just opened bank account with BOA and got my e-debit card and e-credit card. Mr. Tsar Powell is very clear and efficient! Appreciate his help!
Response: Hi, Edith. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph
3. Bank of America Financial Center
Address: 3 Dupont Cir NW, Washington, DC 20036
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 624-4370
Business type: Bank
Near Bank of America Financial Center:
- a 10 meters away 24 hour pharmacies in: CVS
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Bank of America Financial Center: what do users think?
Iss M: It takes at least an hour for something to get done at this location. Staff are in the lobby chatting but you still have to wait for the ONE teller they have available. Will not visit again 👎🏽
Response: Hi Iss, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
K E Hunter: As a general contractor, I have clients from all economic levels and status. One client wrote me a check for services above 3k, it took 40minutes to cash the check and as a result my time, which is equal to $225.00 an hour was wasted. I once banked with BoA in the past, and the inconveniences of the past are still prevalent. Never ask me to open another account, just cash the check. Kevin Hunter Owner KCPI Construction
Response: Hi. We understand your frustration and know your time is valuable. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
王晉: The teller concern about you and give you advice although none is correct. Also, the teller is so kind that they will look at you while you are typing the password on ATM in order to worry about you would have mistake on wrong password.Thanks a lot.
Response: Hello. Thanks for choosing Bank of America and for sending us feedback about your experience. If you have a Bank of America question or concern, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan
Rizwan Haroon: Dinesh! It has always been a pleasure meeting you. When I entered the branch today and I heard your voice, I thought that my half work has already been. Thanks. Stay blessed.
Response: Hello Rizwan. Thanks for letting us know how helpful Dinesh was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark
David Gershman: Check the other ratings. Staff here couldn’t be in a worse mood if they tried to be. Unhelpful, unpleasant.
Response: Hello David. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
Lina Shaker: Incredibly slow service. My online banking isnt working and it should only take a maxium of 20 minutes to fix however i ended up waiting an hour then getting up and leaving because the service is incredibly slow and lazy. The people I entcountered working with seem nice but the service was terrible. Usually boa service is something I pride myself on but not recently. Just terrible.
Response: Hi Lina. Thanks for the feedback. We're sorry to hear this and Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^tasha
Madina Narzieva: I would give a ZERO STAR to this bank. You just lost a customer of many years. I will be closing my accounts. I stopped by today to notarize a document. I was sent here by location on Wisconsin...Lady at the front told me they cant do it because I came 30 minutes before closing time. I tried to explain my situation but she didn’t even take it in to consideration. Horrible horrible customer service...
Response: Hi Madina. This is not the feeling we want you to have after visiting one of our locations and we will be sharing your feedback. We’d like to keep you as a client. If there is anything we can help with. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew
4. Bank of America Financial Center
Address: 1931 14th St NW, Washington, DC 20009
Schedule: Temporarily closed
Telephone: (202) 221-9114
Business type: Bank
Near Bank of America Financial Center:
- a 9 meters away cycle classes: SoulCycle 14TH
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Bank of America Financial Center: what do users think?
Seth Ligo: Petty lies. And I don’t use that word lightly. Went to get a cashiers check. Told it’s usually $15 (already a rip off for people who have an account with the bank) but as we are “preferred customers” it’ll be free. Manager comes and tries to herd us into a timeshare style info session. We say no. There is no mention of a charge since we didn’t do the info session. Manager even says he won’t charge us. But the teller charges the $15 fee to the account without telling us. We just see it later in the account. I can’t believe this legal, and it’s definitely not ethical. Seems like a poor return: lost a 20 year “preferred customer” over dishonesty that could net them a whole $15. Where’d these folks learn finance?
Response: Hi Seth. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
meseret bekele: Very friendly the manger Glades and the co worker Sara both hard worker and polite.
Response: Good morning. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^jazmin
5. Bank of America Financial Center
Address: 1800 K St NW STE 104, Washington, DC 20006
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 559-8401
Business type: Bank
Near Bank of America Financial Center:
- a 5 meters away gum specialists in: Lewis Periodontics & Associates
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Bank of America Financial Center: what do users think?
David Burge: Outside of Nick, who works at this branch- it’s terrible. Consistently have no tellers, or someone doing double duty.
Response: Hi David. We’re sorry to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
6. Bank of America Financial Center
Address: 1339 Wisconsin Ave NW, Washington, DC 20007
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 624-4465
Business type: Bank
Near Bank of America Financial Center:
- a 12 meters away croissants of: Compass Coffee
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Bank of America Financial Center: what do users think?
Shurenshagai Purevdorj: I came to opening new credit card. Tony help me for information, he is so good and nicely. Thanks again
Response: Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris
Shana Shin: Toni helped me a lot to solve the issues I had!!! He made my day. What a model specialist with excellent customer service. He’s a star. Thanks Toni!
Response: Thanks for letting us know how helpful Toni was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jan
Diego Cooke: Roger Glasgow was very helpful, attentive, spent extra time on Saturday meeting with us. Genually interested in providing good financial services.
Response: Thanks for letting us know how helpful Roger was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jan
Virginia Hernandez: I had an amazing time during my visit! I stop by this branch just curious to check it out while I was shopping around Georgetown and got to speak with the associate Toni, he was able to explain me from the benefits of opening an account with Bank Of America and even show me easy ways to stay on track with my financial goals, I had a short time with him but defenitly will come back to see him, thank you
Response: Excellent! Thanks for letting us know how helpful Toni was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jan
GET MEKASHA: Toni was very helpful. He was very knowledgeable about the transaction also the Manger Ruguie was very helpful .Thank you Toni and Ruguie for your help.
Response: Excellent! Thanks for sharing your experience and positive feedback about Toni and the manager Rugie. We value having you as a client. ^jan
Lateef Atunrase: I had a good time and being treated well by the bank of America staff by name toni cabello
Response: Hi Lateef, thanks so much for taking the time to share your feedback with us. We're thrilled to hear about how seamless your experience was during your visit. We appreciate you for being a valued Bank of America client and look forward to continuously providing you with the exceptional service you deserve! ^chris
Richard Higgins: Bank Officer MOHAMMED at the Georgetown Branch of Bank of America had been very helpful in advising us concerning the loss of a safe key (subsequently found!)
Response: Hi Richard. Thanks for letting us know how helpful Mohammed was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jazmin
USA, Washington RSS Embassy: Toni, was hoping me very well today I appreciate it 🙏
Response: Thanks for letting us know how helpful Toni was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. We value having you as a client. ^nicole
Andrea Simmons: Toni Cabello helped me so much I am new to technology and online banking and he was so Very patient and kind with me A 54 year old nervous staring over He’s Awesome
Response: Good morning Andrea. Thanks for letting us know how helpful Toni was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael
7. Bank of America Financial Center
Address: 1090 Vermont Ave NW, Washington, DC 20005
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 624-5012
Business type: Bank
Near Bank of America Financial Center:
- a 0 meters away clinics to abort in: National Abortion Federation
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Bank of America Financial Center: what do users think?
Jacquelyn B: I was extremely dissatisfied with my visit to this BOA location. The teller took money out of an account that didn’t have sufficient funds (putting my account in a negative balance) when I specifically asked him to take it from a different account that clearly had more than enough funds. At no point did he or the other staff member that he called for the approval ask me if this was correct. All they offered me was a “sorry”. The staff clearly lacked common sense and attention to detail. I will not be returning to this location for my banking needs.
Response: I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Joelle Gamble: Nice staff but very slow customer service. I had to leave before someone could help me.
Response: Hi Joelle. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines
Unknown Weapon: They almost never answer the phone.
8. Bank of America Financial Center
Address: 722 H St NE, Washington, DC 20002
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 624-4565
Business type: Bank
Near Bank of America Financial Center:
- a 10 meters away nail products store: Super Nails
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Bank of America Financial Center: what do users think?
ka wo: BEDBUGS!!!!! Friday afternoon: come in to open an account based on promotion received via mail offering $300 bonus. Three reps available but of course only the one on the phone can help. She wraps her call. I explain I’m here for the promotion and she doesn’t know what I’m referring to. I googled it but, She says I need my mailing in order to receive the promo. I go home get mailing and return and asked for a managers assistance because I didn’t feel as if the woman wanted to help me. She tells me to wait 10 minutes. Which turns into 30. Meanwhile while I’m sitting my back starts itching in one place, I shifted and within minutes my whole back was burning. I ask to use the bathroom so I can check myself but of course no one can help me with that either -you have to be escorted to the bathroom. So I use my phone to look at my back and I realize that I have whelps all over my back consistent with bedbug bites. By this point I whip out my phone n start drafting this review (STANDING) because well I really want to get this account opened I’m afraid to sit any longer and I’m apalled by the amount of time it took and that I got bit. They came up with a few more excuses as to why I couldn’t open the account but by then I was over it and left. Don’t sit down here. They for sure have bed bugs. BOA will be hearing from my lawyer about this.
Rhonda Ayers: Always never enough staff They make one or two Work the whole shift with no help Bank of America needs to do better supporting staff
Response: Hi Ronda. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
A As: If I could give this branch no stars i would, Horrible customer service. The branch manager was outside on the phone when the teller needed her assistance. I was told to wait until she was finished. After she finished with her personal phone call she refused to cash a check that belonged to a BOA customer. I offered her several different alternatives to resolve whatever issue she had. She was completely unwilling to help me. I even had the customer call the branch to verify the check. She was very short patient and I’ll be calling corporate and leaving reviews on every social media platform. Whatever assumptions she made about me is completely unprofessional and this type of behavior has to stop!!
Lashay Wingfield: Security does not wear mask nor do they ask the customers to cover their face with a mask. They only have one teller worker while others look at you..smh
A S Woolridge: It is the worst!!! Was in there, today(10/07/19), trying to cash a check. There were five people ahead of me & only one teller. There were three agents walking around, doing nothing, but would not come to help the young lady. I had to leave, it was taking way too long!!! I hate Bank of America!!!!! I would not frequent this bank, at all, if it were not for my job using this one.
Janna Hagey: Teller did not know how to process a cashiers check. I spent 40 minutes watching him be trained in front of me. No one around him even took over to actually help. My time was wasted and was used to ultimately train this guy - which he still did not know how when I left. I had to leave and go somewhere after that amount of time and still had NO cashiers check. This was the WORST experience I have ever had. Bank of America DO BETTER!
Harry: Slowest service ever. Whenever I come to this branch I wait an average of 10-15 minutes to deposit a check with a teller. Plenty of desk people but 1 teller is all I’ll ever see. I’m not a fan of BOA but use them with my work, so I have no choice. Y’all charge plenty of user fees... spend it on another teller.
9. Bank of America Financial Center
Address: 2001 Pennsylvania Avenue NW FRNT 1, Washington, DC 20006
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 624-4950
Business type: Bank
Near Bank of America Financial Center:
- a 1 meters away printers in: eDiscovery Solutions, Inc.
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Bank of America Financial Center: what do users think?
Harry Jefferson: The branch manager refused to provide any service to myself or other customers waiting in line stating that he was understaffed and had other things to do. I need to simply verify my identification to open the account. Long lines, nobody working here and was told to wait until 4pm when the accounts manager would be back from lunch for assistance. The branch closes at 4! I waited till 3:45 and the account managers 3:30 appointment showed up! Imagine that. This branch is a joke .
Response: Hi Harry, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Abdul Ziaey: Kept me waiting for 20 minutes for some money withdrawal and after 30 minutes asked me to wait for another 20 minutes extra or go to another branch. I had an urgent issue and they paid no attention. It was really an insult !They don’t even have money! I wonder why it’s open?
Response: It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex
David Burge: Terrible branch. Avoid BOA at all costs. This branch consistently is closed on random days, or doesn’t have a teller. Boa consistently understaffs their branches, while trying to gain more clients. Planning on taking my business banking needs elsewhere.
Response: Hi David. We’re sorry to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Lauren Risk: Horrible experience here. The teller I sat with was not helpful and failed to offer any solutions to the problem I’m having with my account. Even after I was saying I’d have to close my account and go to another bank who would help me he said “Perfect I can help you close your account now.” Clearly this site has been taught not to value their customers.
Paola Duque: the worst bank, they only have one person serving. it is awful
Miche S: This in my opinion is the worst branch. They only have one teller every time I go in there. No one sitting in their cushy seats ever asks if they can help; horrible customer service.
10. Bank of America Financial Center
Address: 3401 Connecticut Ave NW, Washington, DC 20008
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 624-4350
Business type: Bank
Near Bank of America Financial Center:
- a 8 meters away tax advisor for individuals: H&R Block
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Bank of America Financial Center: what do users think?
Jadey Why: They refused a check drawn by their bank because I don’t have an account with them. Or probably because I’m black who knows.
Response: Hi Jadey. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. thank you. ^susan
punka tanka: The Young Pregnant teller is so well mannered professional and really helped me !
Gregory Downing: why are you closed without notice?
Response: Hi Gregory. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^ines
11. Bank of America Financial Center
Address: 201 Pennsylvania Ave. SE, Washington, DC 20003
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 624-4600
Business type: Bank
Near Bank of America Financial Center:
- a 10 meters away cheap places to eat in: Burrito Brothers of Capitol Hill
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Bank of America Financial Center: what do users think?
Susan Ciapparelli: Had such a good experience here with Hamallah! Had some issues with a wire I initiated at another branch and he was so helpful and got everything done and resolved quickly for me. Spent a lot of time helping me and was so patient and kind. Thank you Hamallah!
Response: Hi Susan Thanks for letting us know how helpful Hamallah was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. Have a nice and safe day. ^susan
Joseph AOUN: The notary service at this location is a waste of time. The personnel is incompetent and lazy and incapable of processing basic information presented to them. Made an appointment here because of proximity to my house on 8/21 before going out of town with a deadline to notarize some documents for my living trust. With my certification of trust I want there to notarize some papers to transfer ownership from myself to my trust with proof that I am the grantor and the grantee. The notary service declined to do the notarization telling me this was complicated matter and needed legal advice from the legal department of BoA who was closed on weekends. I have done this in the past at a Wells Fargo bank close to my work.
Response: Hello Joseph. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Marcos Baro: This is the WORST BANK OF AMERICA location in the US. 12:40pm on Tuesday 12/21/2020. One teller, waited 15 minutes in line. Wesley second teller could not assist cause he was waiting for his food delivery. Once he got his delivery he jumped in to help. When it was my turned, Wesley refused to brake two one hundred dollar bills for me. I politely request to speak to supervisor. Wesley said his not here today. I need to consider banking somewhere else ASAP. I feel this is HORRIBLE CUSTOMER SERVICE!
Deborah Nga: Kudos to Karen who was super sweet and patient when helping me deposit a cheque.
Response: Hi Deborah. Thanks for letting us know how helpful Karen was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan
Thomas Cash: Be prepared to stand there - and wait. This is why I am changing banks. 6 teller stations and NEVER more than 2 open. Gee - did the architect make the mistake or is it just that Bank Of America is understaffed?
Bob Lind: Tellers are nice but very slow. Reeks of weed right outside the door. Police stopped me from bringing my dog inside but did nothing about the pot smokers 20 feet from them.
Alex B: One teller on a busy Saturday resulted in a 40 minute wait. Rarely are the tellers here focused on customer service and always give attitude when you try to make a larger cash withdrawal.
12. Bank of America Financial Center
Address: 3500 Georgia Ave NW, Washington, DC 20010
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 624-4480
Business type: Bank
Near Bank of America Financial Center:
- a 20 meters away aero yoga centers in: Yoga Heights Georgia Ave.
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Bank of America Financial Center: what do users think?
Michael Reid: I had a great experience at this branch when I went in to find out about accounts. My daughter is attending Howard University and we wanted a local branch to do business with. I was greeted by a nice woman who happened to be the manager. She was able to give us details about the accounts they offered, how to make transfers, and the online services they offer including Zelle. This is the type of branch I want my daughter to go to. The community seems up and coming but it’s nice to have good people at this location to make you feel at home. There was also a teller at the window I believe her name was Mimi. She took care of our deposit; she was very pleasant. Great service
Response: Hi, Michael. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph
sendaya loo: I give five stars because of mrs BEZAIT TESFAMARIAM My first time there that I wanted to open my bank account, she really wanted to help me but she couldn’t because I didn’t have all the requirements for that but the second time she opened it with me been so helpful and patient with me that I couldn’t expect somebody else for that 🙏🏾 Thanks so much and keep doing the great job
Response: Hi Sendaya. Thanks for letting us know how helpful Bezait was during your financial center visit. Welcome to the BofA family! We appreciate you taking the time to let us know what we’re doing well. ^susan
Sharone Green: Tellers have great customer service however line moves slow. Sometimes it only one teller and they add another when line is out the door. Branch manager needs to learn how to communicate with people without disposition coming off so harsh. Hopefully she get some tact developed in her line of duty sooner than later.
Response: Hello Sharone. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^Rachel
Jazz All-Jazz: The teller was friendly and going as fast as she could because she was the only teller available. When the center gets more than three people in line, someone sitting in their cubby should assist. This would be real customer service. I was impressed at how the one and only teller just kept smiling.
Response: Hi Jazz. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^tasha
Cherisse Pais: Came in to get a time-sensitive cashier’s check and their manager, who apparently is the only person who could authorize the transaction, was out due to an “emergency”. I had to go to another branch. I can’t believe they don’t have any backup personnel. Instead, they make their customers run all around town.
Response: Hi, It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam
Dee-dee Jordan Cabrera: The new manger is extremely rude to the point that it is disgusting!! I would use horrible words to describe her and her attitude but I’m not cuz it might block my review 🤬she has no manners at all. She doesn’t care to help customers. When called I was hung up on multiple times. She needs to be FIRED!!!! I never experienced anything like this at all if she doesn’t like her job she needs to leave or helped with leaving by being FIRED !!!! I see many complaints about her hopefully something will be done soon.
Response: Good morning Dee-dee. We're truly sorry, this is not the Bank of America experience we want our customers to have. We'd like to learn more so we may properly share your feedback to our leadership team. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
Ekata Ayewoh: Waiting in the bank line is the worst. But this branch is actually ridiculous. I have been waiting for almost and hour. When I get here only 2 people a head of me with 1 teller. Now there are 4 people behind me with still 1 teller. The person greeting clearly sees that she is slow and overwhelmed but has not done anything. Dont let the new interior fool you, it is the same inefficient slow branch it has always been. Please do not come to this branch. Go to any other one if you can.
Jessica-Nicole Marshall: Employees are very friendly however, this location is extremely slow. They have a total of 6 tellers and there is always only 1 or 2 available. I was in the line for 30 mins and 2 customers ended up leaving because they no longer wanted to wait. This is an ongoing issue at this location. I like this bank but they are really inconvenient when it comes to time.
13. Bank of America Financial Center
Address: 2100 Martin Luther King Jr Ave SE, Washington, DC 20020
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 624-5080
Business type: Bank
Near Bank of America Financial Center:
- a 9 meters away medicaid offices: Anacostia Service Center
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Bank of America Financial Center: what do users think?
Cordarryl Brown: Pick a schedule and stick to it. Every single day they say it is going to be open the following day only to be closed. Such an inconvenience. If we were in Northwest this would not happen.
Response: Hello Cordarryl. Your feedback is important to us. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://t.co/41WYUmHvxx . ^viviana
Maritza Guevara-Benítez: Toni was helpful and kind.
Response: Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris
Dan Hill: Slow but very friendly service
Moore M L: This is the slowest bank in America. If you are in a hurry just use the ATM 🤑
14. Bank of America (with Drive-thru ATM)
Address: 5201 Wisconsin Ave NW, Washington, DC 20015
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 624-4850
Business type: Bank
Near Bank of America (with Drive-thru ATM):
- a 19 meters away reggaeton classes: CityDance - Friendship Heights | Washington, DC
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Bank of America (with Drive-thru ATM): what do users think?
Demetrius Cooper: As a preferred rewards member, this is one of the worst Bank of America experiences. I waited in line for 45 minutes for a money order. There was one teller working the window for at least 30 minutes while there were at least 5 reps working. Absolutely ridiculous..
Response: Hi Demetrius. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Miguel Curiel: Been to a lot of banks to open my first account - BofA, and specifically the staff in this place, was without a doubt the most nice, accessible and accommodating. Special kudos to Martin and Colin who kindly have walked me through the whole process.
Response: Thanks for letting us know how helpful Martin and Colin were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.
William Cox: Been here a bunch of times (so I know it’s not a fluke) and it takes a million years of waiting to get the most basic thing done, every single time. I kid you not, they have five or six counters and I have never seen more than one person behind them. On top of that, they didn’t even ask for my ID when I was getting a large bank check... major security concern. Of course, they found time to question my signature. You should be requiring ID, not depending on comparing a signature that can be easily faked if an impostor has the debit card (especially since the signature is on the back, LOL)
Bertin Osorio: They do not have good staff the first time I went there were like 3 cashiers and only 1 was attending there was a long waiting line that people started to leave it was the first time it looked bad ..
Response: We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/
Claudia Diamante: Went there for a notary service this morning and both Thomas Burns and Jared Chambers were very helpful and super professional. Thank you for the great service!
Stephanie E Walker: Very personable, courteous and fast. Thankful for there quality of service.
15. Bank of America Financial Center
Address: 1100 First St NE STE 100, Washington, DC 20002
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 730-4550
Business type: Bank
Near Bank of America Financial Center:
- a 52 meters away office clearance: DC Office of the State Superintendent of Education
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Bank of America Financial Center: what do users think?
Kristen Kreider: Bank of America location opens at 10:00am. It is now 10:20 and there is not a soul there, doors are locked, can’t even get in to use the ATM. **it said on the door and on the BOA website that it opened at 10 as their adjusted hours**
Response: We are doing our best to remain open to serve our clients, however some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.
Ausera: Same issue as the other reviewer, 9 months later and it’s probably the same person who takes forever to complete basic transactions and let’s people cut in line even when you’re sitting waiting. Complete lack of regard for peoples time when we have to work and get things done. Not sure what kind of business this is, please do better, and maybe get a new manager.
Response: We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Monia Williams: Be mindful if you go to this bank that you must at least have 30 minutes or more of your time just to complete basic transactions. The teller took over 30 minutes and it was only 2 of us waiting to be serviced. In addition to the manger walking passed asked me what I needed and didn’t even help or try to assist the teller. This long wait caused me to get a ticket. Won’t go to this bank ever again. Cashed a check and now have to pay a $50 ticket
Response: Hi, Monia. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^joseph
Sherrell Carr: Greta was amazing! She Walked me thru the mobile app numerous times! She was patient and kind and I came in during the last 10 mins. Great customer service! Thank you
Response: Thanks for letting us know how helpful Greta was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.
Mackenzie M: Everyone here was super knowledgable, helpful, and friendly. The bank was not very busy so I was able to be helped right away.
Response: Hi Mackenzie. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^rosie
16. Bank of America (with Drive-thru ATM)
Address: 600 N Washington St, Alexandria, VA 22314
Schedule: Open ⋅ Closes 5PM
Telephone: (703) 838-5920
Business type: Bank
Near Bank of America (with Drive-thru ATM):
- a 26 meters away yoga class centers in: 532YOGA
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Bank of America (with Drive-thru ATM): what do users think?
evie g: Went in to the bank without an appointment and I didn’t have to wait long until Arnold helped me. He was wonderful and made my year. He is a great person and is an example of what a positive customer experience is. Please keep him there, he is an added value to the bank.
Response: Hi Evie. Thanks for letting us know how helpful Arnold was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan
Kristin Murphy: Walked in on Saturday for account assistance. Waited about 10 minutes and was helped by MEBRATU ABATYE. Great patience and customer service. Accomplished everything we needed to do. Enjoyed working with him. Thank you.
Response: Hi Kristin. Thanks for letting us know how helpful Mebratu was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha
Moe Moe: Not helpful. I want to get a new atm card as it’s damaged and asked if it has to be placed in the mail or could I get it shipped to BOA and picked up there as people are stealing things out of the mail everyday here. They said it had to be shipped therefore they could not help me.
Response: Hi Moe. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Nancy Lutz: The entire staff at this bank is wonderful (manager, officers, tellers, etc.). I was handling some complicated banking issues for someone, and they made excellent recommendations on how to resolve them and never rushed our conversations and transactions. They are at the top of my list for customer service (banking or otherwise)!
Response: Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.
Rogi: Extremely unhelpful. Every little problem is the system and all i got from the staff is a phone number to deal with it myself.
Response: Hi Igor. This is not the experience we want you to have when visiting one of our locations. We are sorry that we did not meet your expectations. Your feedback is very important to us and we'd like to know more about what happened to see if we can help. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew
Bret Hamilton: Great service (with an appointment) in establishing an account and walking a newcomer to America through the banking process. Great job, Nadia!
Response: Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^tiffany
Umer Waziri: Greg, warmly opened the door and met right the second I entered the branch. The whole process was personable warm and most helpful. Yes, the telling area took about 25 minutes to process what should have been a 5 minute job but overall, I am real happy and will happily refer family and friends to give their business to this branch.
Alex Hadfi: I was here at Bank of America, first impression No Welcome to Bank of America by Mr.Eric . Mr.Eric if he is the manager of that bank he should be fired because of his attitude, not professional, I ask to close this business account because you didn’t help your not professional he answered me I can close it now and he keep doing what he was doing he didn’t even ask me do not close it we will help you . He also told me if I click on the button it will close ( account). He was very fast to close the account, he was very very Slow to fix my issue. STAY A WAY FROM BANK OF AMERICA. I will close My business Account on Thursday or Friday.
Ed Arnold: The worst customer service I have ever seen. The tellers are the worst and there are more managers sitting in the office then support out front. I have been here several times and each time its a terrible experience. 45 min wait in a line of 5 people and the managers just sit there and watch. This branch should be closed! The worst BOA I have ever seen.
stefanie concepcion: The two receptionists at the front were condescending and pretentious. The first receptionist, in her tan suit, didn’t smile and was cold. The second lady LAUGHED at my face when I said I didn’t know my acct #. The best part of this branch is the Personal Banker Gregory Peeples. He was friendly, knowledgeable, and helped us in a jiffy. The other two are a stain on this branch. Appalling employees.
17. Bank of America Financial Center
Address: 1001 Pennsylvania Avenue NW, Washington, DC 20004
Schedule: Temporarily closed
Telephone: (202) 624-5090
Business type: Bank
Near Bank of America Financial Center:
- a 3 meters away steak tartar in: Central Michel Richard
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Bank of America Financial Center: what do users think?
John Schroeder: Totally unhelpful. Went to speak with the manager 2 weeks ago and walked after waiting close to an hour, and then went on Thursday to deposit cash at 2pm and I was told there was no banking associate to help me.
Response: Hi John. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Alysha Louis: My banking experience today kind of renewed some of my faith in BOA. Everytime I go to their branches it always takes me an hour to get through the line (even if its only 5 people). Today I waited in line and was in and out of the bank in 10 minutes!!!!! I even asked the gentleman for his name, which he told me but I forgot. He was very nice, and helpful. I am glad there is still one good branch.
Karthikeyan Rangasamy: People over here helped me to open my bank account, as I am new to USA and they explained me each and everything clearly. Also guided me form the time I had entered the bank till end. Even they showed me how to use the ATM and online bank account
Teona Coleman: This bank was extremely slow. I waited for almost 30-40 minutes just to see an advisor. No one came out to check me or ask if I need any assistance. I had to ask the teller for help. Overall, o was unable to get any services performed as they did not offer what I needed.
Joanna Sandager: Ashley and Ben were extremely patient and helpful while helping me address a problem I had making a retail purchase return.
Stanislava Monova: There were two tellers and five people in line in front of me but somehow it took 45 minutes for me to deposit ONE check.
JDot ThaOG: Worst bank ever 1 teller with 5 ppl in line employees just looking around.
Sidi Taleb: Very bad management attitude and slow as hell especially Benjamin stone who claims to be the manager , I ll never go back there again.
Reina C (Reina): Always the worst one. They are very lazy, lack of knowledge and make mistakes.
Andrew Matteson: Little to no lines and helpful staff.
18. Bank of America (with Drive-thru ATM)
Address: 915 Rhode Island Ave NE, Washington, DC 20018
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 832-9365
Business type: Bank
Near Bank of America (with Drive-thru ATM):
- a 34 meters away Metro Telephone: Metro by T-Mobile
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Bank of America (with Drive-thru ATM): what do users think?
SAIFO BEATZ: This review is about Bank of America and this specific branch! This is the worst bank of America branch you could ever imagine, the ATM here is a scam!!!! I deposited cash to the ATM and it reversed the transaction but it didn’t give me all of my money back, it gave me only 20% of the amount I deposited and that’s what shows on my online account, basically I’ve been scammed 80% of my deposit and I’m on the phone everyday with Bank of America for updates but all I get is “there is no updates on when you will have your money back” and the Agents on the phone are not well trained and they’re not in knowledge of a lot of things on there job, they told me to go back to the branch and speak to a banker, I took the time and went there and I found this branch unfortunately is permanently closed now, it is really bad because I deposited my money because I need to use it not to spend days and hours on the phone to get my money back. If there was less than 1 star rating this right there definitely deserves it!!!
Response: We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our ATM partners. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan
red yellow: I loved this place. Before I came to BoA of this branch, I tried three other banks (which I am not going to say where), to open up my bank account. All other places made me to wait for 2 hours, worked unorganized ending up doing nothing. Even when I revisited other banks with required documentations, they asked me for another documentations which they didn’t ask me before. Compared to those terrible services, BOA in Rhode Island provided me the best ever service. Assistants are kind, quick, organized, always smiling and take very serious care of each customers.
George Young: Today was my first day using this bank and the bank teller named Chi was highly disrespectful to the elderly man in front of me and he was highly disrespectful to me. His attitude and his customer service is out right horrible.
Response: I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Christopher Hughes: There is no place worse in DC than this bank. 6 parking spots for a busy bank, 4 of them taken up by the employees cars. Those employees all sit in their offices and watch 1 teller deal with a line of 30 people.
Mitchell Khader: Avoid this branch at all costs if you can help it. Staff is rude and they are consistently understaffed. I’m currently standing in a line of 15 people all waiting for one single teller. There are 2 other employees just sitting in their offices. Just horrible service.
Brittney Rodriguez: This bank is horrible !!!! They ARE NEVER EVER OPEN MONDAY THROUGH FRIDAY THEY ARE CLOSED! JUST THERE TAKING UP SPACE USELESS
Response: Hi Brittney. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. ^jazmin
19. Bank of America Video Banking
Address: 1845 7th St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 5PM
Telephone: (844) 401-8500
Business type: Bank
Near Bank of America Video Banking:
- a 15 meters away roof repair companies in: CJ Roofing, LLC
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Bank of America Video Banking: what do users think?
Sam OB: It’s my second time getting the same excuses. No one at the counter and said they have system delay which I don’t get it. While helping another customer. Anyways don’t waste your time coming to the same BANK.
Just Saying: Manager is rude
20. Bank of America (with Drive-thru ATM)
Address: 3821 Minnesota Ave NE, Washington, DC 20019
Schedule: Open ⋅ Closes 4PM
Telephone: (202) 624-4300
Business type: Bank
Near Bank of America (with Drive-thru ATM):
- a 49 meters away shell gas station: Shell
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Bank of America (with Drive-thru ATM): what do users think?
Perfect Melody: I just received my new Cardin the mail and went to Bank of America on Minnesota to withdraw my money at the drive thru. I inserted my card put in my pin and proceeded to select my language preference. It then went to a temporary maintenance screen and took my card. I called the number on the atm and they said that I will have to contact the company that I bank with to fix the problem… the solution was to get a new card since they took mines. Another 5 days to get my card and I have a lot of bills due now. Not good at all. Don’t go to them especially when they can take your card without an explanation or right. It was the second atm at the drive thru btw.
Response: Hi, I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam
Garner Marshall: I had a great banking experience at this branch. I walked in and they had a gentleman in the front that was meeting and greeting people as they arrived. He immediately approached me and asked if he could help me with anything. I explained what I came to do and within minutes I was sitting with a representative in the back. Very fast service also even when I go in and do banking via the teller. Employees are knowledgeable and courteous.
latrice thurman: I’ve had fraudulent, suspicious activity on behalf of my account. Bank of America was very effective and efficient when it came down to freezing my account; that was three weeks ago. Nevertheless, I have been to the bank if America, Minnesota Avenue on several occasions and each time I spent hours there and to no avail, each time I was not professionally assisted. To this date no access to my account
