Best Sephora Stores Washington Near Me

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Becky Ohlsen
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1. SEPHORA

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321 reviews
SEPHORA
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 1000 F Street NW, Washington, DC 20004

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 347-5115

Guy: Cosmetics store


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SEPHORA: what do users think?


Minnyon Bey: I've been at this Sephora 1000 F St.NW several times and I don't like the atmosphere! I only go there because it's close to my home! I went there today to return an item I ordered at Sephora.com! I was having problems returning the item because my credit card wouldn't go through! The supervisor or the cashier wasn't very helpful in finding a solution to my problem! It was as if they could care less! Poor customer service! Stores today don't mind taking your money however customer service in most places are awful! And this store is on the list of poor customer service in my book! Anyway I had to call Sephora.com for a solution to return this item I don't want! I will no longer go to Sephora at this location!!
Response: Hi Minnyon, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.

Keisha Gray: Even tho I was a lil late due to traffic. They Accommodated me for my BD. Layla was Excellent with my BEAT!!

Akula LA (Darkw1sh): Robert is a fantastic representative showed me a lot of products and was able to help me. Also the store is packed with every product under the sun, with a very informative staff.

Makeda V: Very helpful associates - there was a mishap with my in store purchased and it was resolved swiftly. Convenient to metro center and Chinatown stations

Nathaniel Zorach: Nice store and the staff were great just very small! Limited selection if you're going for something more obscure or specific.

Jackie G: Fabulous customer service from Mischelle and JoAnn

Maninder Singh Dang: Good variety on display and very eager, polite and helpful staff.

Tina Muarie: First of all cutos to ya’ll! You all seem very fun, helpful and well trained and good people with great vibes! It was a vibe shopping there and very black friendly which is always a plus! Overall, this is the best Sephora I ever been too and I’ve been to Sephoras all over the map! Shoutout to Raven ❤️ who helped us so much and to Lee (I think thats right) who was the cashier. Im going to attach a photo so you guys know who im talking about. Raven was fun, has a vibrant personality and knows her stuff. No matter what she does she’s going places. & Lee made checkout smooth and easy! Thanks everyone 🤸🏽‍♀️

adi teame: Jemaya and James were great, they both were very knowledgeable of the products and listened to my needs so they could better direct me on what to buy. I appreciate how attentive and patient the associates are at this location.

camilo andres orduz toledo: Always, the staff always helping me out with products my GF askme to bring.

2. SEPHORA

LEAVE AN OPINION
79 reviews
SEPHORA
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 1711 14th St NW, Washington, DC 20009

Schedule: Opens soon ⋅ 11AM

Telephone: (202) 844-4050

Guy: Cosmetics store


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SEPHORA: what do users think?


nelu jayawardena: First time visiting this location and the ladies were super nice and welcoming and helped me check for items that were limited stock at that time. Very efficient service and helped me pick up couple things thank you

Eric T: Didn't think I would be leaving a bad review to Sephora, but here I am. The guy that helped me was extremely helpful, but *refused* to give me a sample of a product, saying that it was due to COVID. But then, I asked my friend that was a girl to ask for a sample, and they gave two to her, no questions asked, of the exact same product. They choose which customers they do and don't like. Thought it rude and pretty discriminatory. Wouldn't come back.
Response: Hi Eric, we appreciate you taking the time to reach out to us. We're sorry to hear this and discrimination of any kind will not be tolerated. Please send us an email at StoreReviewSupport@sephora.com with more details, like the store location and date of the experience, so we can learn more and properly investigate this.

Justin Salvador: Julia recommended me a lip butter balm by summer fridays and I *swear* its the only thing that healed my cracked lips so thanks girl :)

Natalie Setliff: I had such a pleasant experience with Julia! I will definitely be coming back because of how knowledgeable, professional, and helpful she was! Thank you, Julia!

Anna Sun: A friendly and approachable staff member answered all my questions and was super helpful. Great vibes!

Naomi Tolen: Everyone is very pleasant! Also THANK YOU BREYANNA ! For helping me with some Affordable Brands & they work perfect for my skin

Elicia Johnston: Ayonna is literally the best!! She’s so sweet, patient, genuine and knowledgeable. Helped me find both the perfect concealer and perfect perfume!

Catie Miller: Writing to compliment Jorge, who was super friendly and helpful. He got me in and out of there and was super knowledgeable. I was going to rate him on the survey but accidentally through away my receipt - hope this counts!

Saray Fischer: Great items in stock, always good service, I love this brand !

MD HEWITT: Writing to compliment Nefise who’s knowledge and customer service is by far the best I’ve experienced. This kind of help makes it easy to return to a store instead of just ordering online. Thank You again!

3. SEPHORA

LEAVE AN OPINION
38 reviews
SEPHORA
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 1050 Connecticut Ave NW, Washington, DC 20036

Schedule: Open ⋅ Closes 7PM

Telephone: (202) 839-3690

Guy: Cosmetics store


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SEPHORA: what do users think?


Stacy Lemery: I easily spent an hour or two in this Sephora today. I couldn't decide between foundation shades, and I just needed to sample, compare, and consider, over and over and over. Nobody was bothered by me, and nobody bothered me. The staff weighed in when *I* finally asked - when I couldn't decide between the final two foundations. I spent more time and money there than I meant to, but that's what happens when a shopping environment gives you the freedom to explore the options on your own until you the customer ask for help. A million stars.

C.R. Franklin: Andrew helped me find my usual tinted moisturizer and a new mascara for statement eyes (Monsieur Big). He gave me suggestions on how to use Nars’ Orgasm X and how to mask-proof my makeup. So helpful, and what a sweet guy! Store was immaculate as Sephoras generally are, and there are lots of new products on display. I will be shopping this location again.

Florence Wilson: Staff are very helpful.. i got what i wanted and the girl help me find the right primer;.She also help me pick the right foundation that matches my skin tone..it's been a struggle to find the right match..👍🏾 i will visit again

Olga Crawford: A great location with a wide range and nice helpful staff

Lessly Sanchez: Bad costumer service the manager was rude, she look like she doesn’t care about was going on. The sales women doesn’t gave me my birthday gift And I bought Dior cosmetics.

Ana Mariel Campusano: What a wonderful experience I had yesterday while shopping with my gals at this Sephora. I found everything I needed, wanted, and let's be honest, MORE! Simone and Serap were absolutely wonderful. They helped my friend find the perfect birthday gift!! I had been needing a moisturizer and Simone was so knowledgable and patient in order to find the perfect fit for me. Truly an example of excellence in customer service. I will be coming back :)

Naomi Flegel-Farmer: OKAY !!! Carla at this Sephora is the nicest person I’ve ever met !!! Love her ! She was so helpful and informed! Will definitely make this my regular Sephora!

Xavier Cavanaugh: Very nice selection of items (for all Men & Women) very good customer service Reps, clean shop, wheelchair acceptable, to me there's no question You will fine something that will make you happy

Dana Robinson: They have so many things I need and they are so friendly the lady who helped me was awesome I will be going back cus good customer service it's like a magnet you always go back ... 🛍️ 😃

Cara Jones: A few items here and there out of stock but clean store, very friendly staff, usual Sephora experience.

4. SEPHORA

LEAVE AN OPINION
102 reviews
SEPHORA
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 380 7th St SE, Washington, DC 20003

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 544-0202

Guy: Cosmetics store


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SEPHORA: what do users think?


MZ Normann: I've always gotten great service here. It's smaller than some Sephora stores but the staff are friendly AND helpful. They will order anything you want if they don't have it. V convenient for Capitol Hill, right across from Eastern Market Metro.

Rachel Satterfield: I love this location! A sales associate helped me yesterday as I was about to purchase the wrong color foundation. I wish I got her name. Keep up the good work

Lady J: I was greeted by a nice young lady who assisted me as soon as I walked in. I went to purchase the Fenty foundation and they were out of stock but this young lady took time to enroll me into the rewards program and to check to see the availability of the product I wanted at a closer store. She was attentive to my needs, very professional and had great customer service skills.

Toni Smith: Hey Ya'll, Trying this product/brand for the 1st time...Will review at a later...Ttyl 😘
Response: Hi Toni, we are glad to hear of your recent store experience and thank you for bringing it to our attention!

Emily Jackson: Great customer service! I was (pleasantly!) surprised by how large the selection was for such a small store (for Sephora). Admittedly I do mostly shop online for cosmetics, but the shopping experience in this store is awesome and I will definitely be a repeat in-person customer.

Jonathan P: Small store but brand selection is getting better all the time. Staff is very knowledgeable about the products and they pack a lot of products in a small space.

Tashira Watson: Had an amazing experience here! Very welcoming and friendly environment. Cayla was amazing! Very helpful and knowledgeable of products. Would recommend this location!!!

Unparalleled Eye Designs: Totally appreciate gathering my goodies at this location. Associates are always pleasant and make great suggestions! On my last trip, a lovely young lady named Kirah was a delightful help! Give it up for the Sephora lip stains, the best! Happy New Year!

Matt Hill: Small store, but tons of stuff to browse through. Friendly staff, too.

Montgomery B: I like this place, it’s a new spot in Eastern Market. The people who work there seem to be knowledgeable on their products. Although they don’t have the biggest selection, this store still has most of the popular items

5. SEPHORA

LEAVE AN OPINION
160 reviews
SEPHORA
Location
4.4
Prices
4.4
Quality Product
4.5
Establishment
4.6
Customer Service
4.2

Address: 3241 M St NW, Washington, DC 20007

Schedule: Open ⋅ Closes 7PM

Telephone: (202) 338-5644

Guy: Cosmetics store


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Laurie Zabala: 1st visit at this location. It was busy, but they seemed to have a good number of staff on the floor to assist. Great customer service at this sephora. I was quickly approached and asked if I needed any help which I did. The associate made sure to get someone who could help me in the makeup section. The person who assisted me sat me in the makeup chair & applied some product to my face to help me pick a tinted moisturizer & eye concealer. He grabbed the makeup products that looked best on me. He was very attentive, knowledgeable, & friendly. Since I also needed help with skin care, he walked me over to another colleague who was also friendly, attentive, & knowledgeable. Checkout was pretty fast as the line moved quickly. I'd return to this sephora. Great customer service & well stocked on product.

Tajee Almon: I wanted to take the time to recognize Todd at this location! I went in without a clue of what kind of perfume to get my fiancé for Christmas. Todd helped narrow down some choices for me and asked all the right questions! We spent about an hour together sampling different ones and he was patient throughout the entire process. She loved it come Christmas Day! Thanks again Todd!!

Christine Be: Went here on a busy Friday afternoon to get my makeover for a wedding. I was greeted by several friendly associates at the door and again at the makeup counter. Serap did my makeup beautifully, so much so that my husband actually commented on how good it looked and the lashes she applied on me. I’ll definitely be back to this location!

Konstantin: My wife and daughter loved this place. Found a lot of stuff they need there

Sheila Marshall: I love this place. The ladies in this store are made up beautifully. The customer service is very good. The recommendations with certain products are GREAT!!!

imtiaz ahmad: Quite well organized and helpful staff.Many choices to choose from.

San Maltez: I went a few weeks ago to this Sephora. It was my first time here. I was assisted by Martha! As soon I came in she greeted me with a smile and asked me for help. I had several items I needed which she helped me find super fast! I appreciate her kindness and assistance!

Lani: CS is usually MIA. There are three reps that I believe had above average service and I definitely remember how they went above and beyond to help me find products over my visits. The rest do a bad job matching foundation and having product knowledge. They have all the greatest brands. Good location just don’t expect to find a park.

Maryam Al-Wehaibi: Serap helped me find exactly what I was looking for, exact shade, consistency and coverage! I highly recommend asking for help when you’re looking to buy a foundation. Super grateful💜

Andriana Nazarian: Unreal experience at the Georgetown Sephora on 9/13/2020. Walked in and was immediately greeted by a woman named Renee (I think), she was so sweet and immediately helped me find what I was looking for. Then I had some questions about skincare, she sent me to the aisle where I was greeted by the manager, Jesse. He truly knows his stuff and suggested products that were so up my alley and listened to my concerns. I was so impressed with this Sephora crew. Every person I came in contact with, went above an beyond to help! Store was so clean and followed all CDC guidelines. Will be coming back to the store exclusively. Thank you Sephora crew-- you all made my day!

6. SEPHORA

LEAVE AN OPINION
73 reviews
SEPHORA
Location
4.3
Prices
4.9
Quality Product
4.5
Establishment
4.8
Customer Service
4.4

Address: 5330 Western Ave, Chevy Chase, MD 20815

Schedule: Opens soon ⋅ 11AM

Telephone: (301) 718-3050

Guy: Cosmetics store


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Danielle A: I recently got my makeup done at the Chevy Chase location by Karynne and let me say... SHE IS FANTASTIC!!! As a woman of color, getting your makeup done can be stressful because you never know if the artist will be able to match your shade, etc. Let me tell you Karynne is a true professional and has a lovely spirit. We chatted like old friends and my makeup came out A++++. Also, the other ladies at this location are very nice and helpful. I highly recommend!!! Thank you!!

Il Kl: Karynne I think is her name is the most unprofessional Sephora employee I’ve been helped by. In multiple occasions she gives looks, makes unprofessional remarks and overall bad experience
Response: Hi Il, we are sorry to hear this. We strive to provide a welcoming and helpful environment in our store, and take pride in our client service. Please send an email to StoreReviewSupport@sephora.com with the details of your visit, so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Belle Elving: I visited Sephora at Chevy Chase this week and Kaylee was so helpful. Guided me to the product I was in search of, helped me choose the right concealer shade under store lights and in natural light, and gave me a quick tutorial on application. With service like that, I’ll definitely be back! Belle Elving

Uptown Girl: The ladies here are very nice, helpful but not too helpful. Great recommendations are always made at this location. Got the powders I needed for my kit.

G Terry: After coming to this branch of Sephora for over 7 years and never having one bad experience, I believe that the company puts the best employees at this location. I love my experience here. I was in today 3/14 and Shauna was so helpful with assisting me with my hair care needs. She was so enthusiastic about the love for the brands and really listened to my needs. She even looked up the ingredients for me, thank you! I love everyone here such a prime example of an excellent Sephora experience.

Angela B: Kevin, Sara and Kaylee all helped me find the products I was looking for. They had great knowledge of the store and listen to what I was looking for. I really appreciate their professionalism.

Lani: Glad they finally expanded to carry darker shades. I just wish the employees would let you shop in peace a little more.

C Macdacious: Friendly staff...needed to try a new perfume and was assisted to a couple great fragrances.

Redeemed / የተዋጀ Yetewaje: It was good, I called before I get their and they were able to hold what was needed, thank

Diamond: I went into this store yesterday with my child and I didn't feel comfortable enough to shop because I had eyes on me THE WHOLE TIME. (I guess they was trying to figure if I was going to steal or something) I was the only customer I had eyes on. When I tried with smelling perfumes she wanted me to keep my mask on while sampling know damn well I cant smell under a mask lastly after testing the perfumes she followed me to the door. VERY UNPROFESSIONAL!

7. SEPHORA

LEAVE AN OPINION
199 reviews
SEPHORA
Location
4.1
Prices
4.8
Quality Product
4.5
Establishment
4.3
Customer Service
4.1

Address: 1100. S. Hayes Street Suite# F06A, Arlington, VA 22202

Schedule: Opens soon ⋅ 11AM

Telephone: (703) 415-4501

Guy: Cosmetics store


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Tamia Wallace: Have ordered same day delivery twice and received the incorrect order twice. The first time I ordered 2 concealers and received skin care products intended for a completely different customer. Today I ordered an array of cosmetics and they brought me the order I placed over a month ago. Can’t speak for in-person service but I’ll never be ordering same day delivery again. Thankful for the wonderful customer service woman for refunding me both times.
Response: Hi Tamia, we are sorry for this experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the order date and location of the store, so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Sandie K: Very friendly staff. They helped find my long lost setting spray for oily skin. Mostly would buy it in Italy but I haven't traveled since pandemic

Carla Ferguson (Your Bon Viveur): My go to makeup stop and shop. They have every product that you can imagine for all shades, styles, ages, etc. They also carry my new favorite lip line Sephora #lipstories. They have the best colors, applies smoothly, lasts long and moisturizes. A must buy!

Jasmine B: Melis is so awesome with eyebrows. She is my new eyebrow lady. She is kind, gentle and fast. Taylor is my go to she is knowledgeable and on point. Thank you ladies for making my experience memorable!

Tony Harrell: Thanks Jodi for helping me find my concealer tonight! Overall great experience! Team was friendly! I felt welcomed and Jodi was very knowledgeable about the product! I’ll be back! I’m excited to try out some powders next week’ Happy holidays!! 💝

M.E.: Very good suggestions & variety of cosmetics, hair products, beauty products to choose from. This location, at Crystal City Mall (Va.)helpful & attentive.

Kikki 400: Sean gave me a mini makeover and taught me a wonderful blend technique for concealer the store was clean no samples/ testers were unkepted I was very pleased with this visit

Leah Jervis: The assistant who helped me really took the time to show me everything. Really friendly staff.

Kathi Muhammad: The Staff was group together at the register looking at a cell phone. Staff on the floor was friendly and offered assistance. The ladies behind the counter was not.
Response: Hi Kathi, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.

Alana Campbell: I absolutely love Jodi and Toni ! They make my experience at Sephora wonderful! Every time I come into Sephora Jodi is so kind and very helpful. Tony always rings up my purchase with a smile. Love these two associates. If you want exceptional customer service then come to this location and ask for Jodi or Tony, you will not be disappointed.

8. SEPHORA

LEAVE AN OPINION
78 reviews
SEPHORA
Location
4.6
Prices
4
Quality Product
4.1
Establishment
4.7
Customer Service
4

Address: 2800 Clarendon Blvd R550, Arlington, VA 22201

Schedule: Open ⋅ Closes 8PM

Telephone: (703) 528-1273

Guy: Cosmetics store


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SEPHORA: what do users think?


Jane K: I've always had a great experience at this Sephora. The staff are friendly and welcoming, and the other day, Jennifer was a huge help to me. She took the time to help me figure out a new skincare routine and get a new foundation. She was so knowledgeable and helped me figure out what was best for my skin, and I love my new products. Thank you Jennifer!

Crystal Sanniez: The store was bright, clean and well stocked. But the staff lacked the professionalism I’m used to seeing at other locations. I do not recall being greeted upon entering; but I did walk in with two other women so there may have been a blanket “hello”. But not once in the 30+ minutes I was in the store did a staff member ask if I needed help or if I were finding every thing okay. And I walked past, and even stood within a foot of several different employees. Finally the young lady ringing me up neglected to provide the same kind voice and general conversation she’d just provided to the woman before me. I don’t see myself visiting this location again any time soon.

Anthony Speziale: Had an A+ experience here for my first time ever buying something from a Sephora. Had no idea they had mens cologne! When they were out of the scent I wanted, one of the reps there was an awesome help helping me find an alternative that worked. I can’t recall his name but I think he was the only male working on 5/29 afternoon! Because of him I’ll be back!

Saqqara7 Says: Horrible customer service experience! The "make ‐artist" that are supposed to be helping customers were too engrossed in their own Selfie Photo session to even notice customers coming or going! The after patiently waiting in line for someone who is actually working, I'm directed back to the Selfie Chicks & assured it was OK because they were doing it for the Gram! Smdh... #ShouldveGone2Tysons!
Response: Hi there, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Keyanna Gibson: I love this Sephora! Every time I step in I’m greeted by a baddie, any time I need assistance they point me in the right direction, and they are really helpful with tips and tricks!

Marko Mitic: I recently visited this place. Decent man perfume selection. Nice stuff and very friendly 👍 There is some girl was working today there, I think I fall in love with her 😌😍 She made my day!

Nizar Farsakh: Conveniently located in Clarendon Market but they have a small inventory. One often doesn't find the shades they are looking for. Also a bit overpriced compared to other outlets. The staff are very helpful and courteous.

Justin Salvador: Love this sephora! Maggie & jannay shout out yall i love the blush and eyeshadow you guys helped me pick out

Lucy Saylor: I love this sephora so much. The ladies working here are so sweet and helpful. They are very funny too and make the experience shopping here super enjoyable. They try their hardest to help you find exactly what you are looking for and try to do it as quick as possible. I don’t know how much they’re getting paid but they deserves a raise!! Definitely recommend

Laurie Zabala: Smaller sephora. I visited on a Tuesday & there was only 1 other guest in store so it seems not to be a busy location. Some items not in stock, but associates are friendly.

9. SEPHORA inside JCPenney

LEAVE AN OPINION
55 reviews
SEPHORA inside JCPenney
Location
4.3
Prices
4.1
Quality Product
4
Establishment
4.1
Customer Service
4.7

Address: 11160 Veirs Mill Rd, Wheaton-Glenmont, MD 20902

Schedule: Opens soon ⋅ 11AM

Telephone: (301) 929-5100

Guy: Cosmetics store


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E. Ross: I was looking for an item and a lightskin worker with a slick back bun hostility verbally assaulted me. She was rude and disrespectful.

kiana Behboudi: I went to Sephora in Weaton mall on 6/8/21 around 3:30pm to buy eye wrinkle removal cream. The staff whose name is Yocery or something similar was rude and not helpful. She answered my questions with harsh tone, and she was walking when I was talking to her. So I was so mad that she is refusing to pay attention to me. She did not have any customer, so means she was not busy and she was telling me don’t touch anything mama mama!!!!!, Im coming!! Mama is not proper for Sephora!( it’s not my point anyway) I refused to buy the product. She needs to be polite and even if customer touch sth by mistake, she needs to tell them nicely. I am waiting for any response from the store manager! Her tone was so rude as well!

berenice: It’s super small and shelves are empty or not even used… couldn’t find even one thing of all that I was looking for…

Taryn Toy: Very rude employee approached my 22 year old daughter and I and rudely asked us not to touch any items in the store after we picked up our items to purchase. The employee may have been under the impression that we were “just looking around while touching stuff”, but she never acknowledged or assisted us in any type of way prior to us making our purchase selection to figure out that we knew exactly what we came for. The employee’s tone convinced my daughter and I that our money would be more appreciated elsewhere. After we left the store, we looked up the items we were going to purchase on Sephora.com to order them through there and found out that they were cheaper online than in the JC Penny store. The Overpricing and Rude Customer Service is all I need to never to go back.

Ana Sorto: 04/25/2020 I entered the store and a Latina cashier yelled at me to leave the store because it was already closed, she did it with the intention of humiliating me, she told me that if I did not have eyes to see the black tape that was at the entrance, She did it in front of many people and they all stared at me It is not a professional way of saying things, his intentions were clear of humiliation! I am a compulsive shopper of this store! but I will change to ulta beuty!

Brandi Francis: I stopped in once, was ignored for a few minutes, left and read the reviews before returning expecting to be fully disappointed. I arrived ten minutes to close in search of color correcting cream (so a bit of attitude would be completely fair). The sales clerk let me know that they were no longer doing color matches but showed me to the product I wanted and made some quick suggestions. It was clear that she was rushed, but she was very apologetic and suggested that I take a product sample instead of purchasing it full out without being completely certain it was what I wanted. It was clear that I was a novice, so she also made some quick suggestions on application. I gave 4 stars due to the previous experience where I was ignored entirely.

Sandra Martin: Very terrible customer service. The workers looked like they didn't want to be there and maybe it was overwhelming and they need more workers, but it should not take me an hour to ask a question about a foundation. Even taking this into consideration, they don't even answer questions, or help anyone. There were other people just waiting to be acknowledged and some just left frustrated. The customer service does not even come close to Mac's customer service, and I actually like Sephora better than Mac so I was disappointed. Mac actually acknowledges everyone and treats their customers like customers. I probably would have purchased more stuff if the customer service wasn't so terrible. Is it a crime to ask a question? Part of the job should be recommending certain products to the customers and answering questions and being knowledgeable about the products. There were a lot of people that just looked annoyed and walked out. Will not be coming back to this location again after experiencing the same thing on more than two occasions.

Shire x 3: The sales associates were to busy in their personal conversation to notice that I needed help. When they finally helped me the gentleman was nice and did apologize for not paying attention the girl on the other hand when I asked a question about the foundation I was interested in she kinda brused me off with an Im tired off this place f*** my manager type of attitude. I did wind up purchasing a few items and I gave two stars only because the young man who rung me up was nice an apologetic.

Lauren Schroeder: Horrible "customer service" I came in yesterday and there was one lady working in the store and I guess she was helping someone. She didn't even acknowledge me when I came in or anything. When I walked towards her I said I need help with something and with a huge attitude (body language and everything) she said "I'm helping someone else I'll be with you when I'm done" so then its been like 10 minutes at this point and I don't see her helping the person instead she's talking and engaging in conversation with someone else. I go back up to her and she completely ignores me doesn't look at me or anything then she's like "you had a question?" and I asked her about a foundation so then she said she would test some out on me and got some stuff out set it on the table and then she walked away and didn't come back. Nothing. I was so annoyed and pissed I just walked out. Clearly she didn't care about losing a customer or not selling the product. Maybe not everyone who works there is that rude and cold but after that awful experience, I will never set foot in that Sephora again. I will go out of my way to go to a different one that actually treats customers like people.

Maya W: Because of the small size, they don't have a huge selection, but the staff is friendly and (unlike some Sephoras I've been in) they don't follow you around the store and harass you into making purchases. If you're in the area and looking for makeup (especially clean beauty options like Bite Beauty lipsticks), I definitely recommend stopping by.

10. SEPHORA

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54 reviews
SEPHORA
Location
4.1
Prices
4.7
Quality Product
4.7
Establishment
4.2
Customer Service
4.8

Address: 810 King St 1st Floor, Alexandria, VA 22314

Schedule: Open ⋅ Closes 8PM

Telephone: (703) 997-5088

Guy: Cosmetics store


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SEPHORA: what do users think?


Rahman Afrin: I like Sephora product for their quality and collection of multi varieties. But as usual their price is quite high but anyway we have to buy it because if we want to use good product. However the staffs in this location are not that much welcoming and friendly compared to other locations. I had hard time to get any assistance from Sephora associates
Response: Hi Nadia, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Miracle Parish: I do not recommend this location. Order online or go somewhere else. I walked in and THREE associates near the entrance looked me up and down and said nothing. Then, they just watched me searching for items. I had to keep running back to the cashier to ask for help while the associates at the front talked. One even ran into me and didn’t say excuse me. It was very uncomfortable.
Response: Hi Miracle, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Daniel Schwartz: This afternoon I visited the Alexandria location to pick up foundation. It was my good fortune to be helped by Alex. She listened to what I wanted and was able to give me some choices for my ruddy complexion. I ended up with an It product that I am very happy with. Thanks to Alex for her superlative service and friendly Face.

Louise Watts: Great selection. Often brands and products that are new, at least to me. Knowledgeable, helpful staff. Usually crowded but still manageable. Prices as good as any where else.

Skyla Bailey: This was my first time at this location and boy did I love it! Vanessa was very sweet and helpful when it came to suggestions. Will definitely be back!

K Hicks: For starters, this female was smoking in front of the entrance. 🤨So disrespectful and inconsiderate.😖 Aside from that, Nessa was very knowledgable and helpful. Decent Jo Malone and Atelier selection.

A T: This Sephora oddly does not offer free samples although many others I have visited throughout the country have. I have over 400+ points nor did they offer any items in exchange for these points. I am going to chalk it down to poor customer service. I won’t visit this store again.
Response: Hi A T, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.

Savanna Vidal: Poorly stocked and the worker with the artificially colored red hair was incredibly unfriendly and couldn’t have been any less helpful.
Response: Hi Savanna, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

_ Moxey: Very clean stand-alone store. Did need to fund someone to ring up about 4 customers who were waiting to check out but overall good experience.

Phyllis Patch: I decided to check out Sephora since I have been a bit down in the dumps about getting old and wrinkled. I was lucky to have just the right person to help me out, Vanessa is an amazing patient and kind person. I thought all these young people wouldn't want anything to do with me but she proved that to be very untrue.Thank You Vanessa you have no idea how much I appreciate all of your help.

11. SEPHORA inside JCPenney

LEAVE AN OPINION
66 reviews
SEPHORA inside JCPenney
Location
4.1
Prices
4.2
Quality Product
4.3
Establishment
4.2
Customer Service
4

Address: 3401 Donnell Dr, Forestville, MD 20747

Schedule: Opens soon ⋅ 11AM

Telephone: (301) 420-3400

Guy: Cosmetics store


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SEPHORA inside JCPenney: what do users think?


Fresh Prince: Visited this location for gift purposes. Very informative, helpful, and an overall good experience.

Toni Smith: Since the pandemic, I've been looking for good long wearing matte lipstick, had a gift card for Sephora so I looked & looked and decided to try these )pic below). I really hope they work

April Winston: Great customer service!! Extremely helpful, no matter what day I go to this location they are always going above and beyond to help and are super pleasant.

Chris D: Not sure why there are bad reviews for this Sephora. I had a good experience. I walked in and was immediately helped. I guess it's who is working at the time. The lady that helped me was very nice and helped me pick the right stuff. I'm sorry not everyone had a good experience.

Jenay Wilson: I would tell you to avoid this place altogether and go to a better Sephora, yet if you find yourself having to come here, research what you want before coming, get it, and leave. The sales associates here are rude and won't bother to help you. Instead, they'll sit at the mirror and work on their makeup and pretend you don't exist. However, when you do ask for help, they'll act as if you're bothering them and offer less than helpful advice on products. Also, no one is ever at the register when you're ready to leave, so be expected to find someone actually willing to do their job.

Aleece Palmer: If I could give no stars I would. Literally spent 20 minutes looking around while the attendants sat at the beauty shop chairs, talking to each other and on their phone. My sister recommended sephora if I'm looking to buy something new... which is why I came here but maybe this is not an official store. I was literally the only person in the sephora section... but no one asked if I needed help.

Lasonya Weaver: The experience was wonderful, they really listen n help me to get things I needed for myself

Zanita Watson: My parents live in this area so whenever I visit them I try to stop pass this Sephora for my re-ups. When they first opened it was so nice!! Staff was plentiful and super attentive and the shelves were often fully stocked with access to ample test shades. However, there has since been a noticeable change. I use several product lines sold at Sephora and just my luck that they almost NEVER have what I need in stock at this location. I can go to the Sephora located at the Woodmore Town Center and if I am looking for 5 products (on a good day) I can find 4 out of 5 of the products in stock if not all 5. At Forestville I can literally be looking for 5 things and walk out with 1 (if I'm lucky). Sephora recently opened a location on Capitol Hill and I was shocked to see that some of the product lines that I often shop at Forestville have EVEN MORE colors than I imagined. Here it appeared to me that BOTH the Forestville and Woodmore Sephora locations are only given a small shade range for some of their product lines. Not to mention that there have been many busy days where there has only been 2 associates on hand. One working the sales counter and one on the floor providing customer service and makeovers. This often leaves customers such as myself waiting for up to 15 minutes (or more) for a sales-persons assistance, only to find that after ALL that waiting the product being requested is out of stock. The displays are scattered and matted with makeup and there is often missing slots where a sample/test shade should be. I think this location could be great again with more staff on hand, regular re-stocks (especially of popular items), and a little more organization. I will say that the sales/beauty consultants I have encountered here have NEVER been rude and once they have a moment to breath they are super friendly and helpful. However, I think they are overworked and juggling too many balls at once. If as much time, effort, and attention is dedicated to this location as it appears the new Capitol Hill location has acquired, I think it has a fighting chance to be great again. I LOVE Sephora and its many product lines but often having to drive to multiple locations to find what I need is ridiculous especially considering there is new competition with the ULTA chain popping up everywhere locally (who also sells a lot of the same brands). Sephora needs to pay attention to ALL of its locations if its going to withstand all the new makeup/beauty competition in the DC/MD/VA metro area. (Most recent visit to this location was approximately a week prior to this posting).

Lakeshia Arrington: Thank you to Marlone & Zaquetta, you too have excellent customer service!! Zaquetta thank you for finding me the perfect lip color!! You rock!!

Antonio Davall: My wife loved the store