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1. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
223 reviews
Address: 1101 S Joyce St Ste B01, Arlington, VA 22202
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 258-3371
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Brittany Danielle: Donald James (DJ) is amazing! He is so quick, clean in his work, doesn’t make a mess, cleans as he goes, not of man of many words because his work speaks for itself. I am so impressed! I never have gone to Ulta to get my hair done. I’m nervous letting anyone touch my hair, especially color. I’ve had really really bad experiences in the past. Donald James has restored my trust. I will forever go to him!!!! The first picture you can see what I asked for, and the other 3 photos you can see what was delivered. The last 2 pictures are the true color of my hair in natural light vs. my bathroom light color. I highly recommend DJ if they are looking for perfection. He is truly a gem at the salon in Ulta!
Response: So happy to hear that you love the way you left our salon! Love to hear that DJ was able to make your trip special! We bet you look runway ready with your new beautiful look!
Katherine Shaffer: Don’t go here, you’ll have a better experience at Great Clips. I booked for the first time as my normal DC hairstylist was booked for the next couple weeks and all I needed was to remove a few layers (straight across cut) and refresh the edges. From the moment I walked in, the stylist was inattentive, distracted talking to someone (not an employee) and bluntly not trying. I almost walked out before the haircut and should have. During the shampoo she was distractedly “patting” my head and staring into the distance. I bluntly asked her what she was doing “oh, giving you a special massage” was the answer. But it wasn’t a massage, it was patting my head limply. It felt awkward and confusing. Then during the haircut she took the scissors to it about 3 times. She cut off the layers in one-go and didn’t even try to refresh the tips anywhere else or readjust the face framing to match. Literally just cut two inches straight across from the back and then blow dried for 30 minutes … lazily and slowly. It felt intentionally bad. Like she was trying to do a bad job though I have no idea what the motivation would be! I will have to get my haircut with my usual salon in two weeks. Such bad customer service. Not worth the risk, don’t do it!
Response: We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit. We truly value your feedback and invite you to reach out to our Guest Services team via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website.
Juliet Shaw: Can’t say enough great things about this place. I had to go a last minute shoot for a project I’m working on and stopped by to grab a few things. James was perfection! He helped me out with so much and really took his time to make sure I was happy. I was u see so much pressure and stressing out but he was oh so calm and reassuring. You were awesome and my savior thank you!!
Sidney Benitah: I came to ulta last week, to buy makeup. I was assisted by Dana who was really helpful in helping me find what I needed. I was satisfied with the quality of the products. I’ll definetly be back!
Stephanie Lopez: I highly recommend James at the salon. He is sweet, funny and excellent with hair! Also, he is very accommodating (I have a hearing loss). We will definitely bring returning soon!
Response: Ahh! Love to hear that James was able to make your trip special and accommodating! We can't wait to let them know and see you again soon!
Chayah Consulting: I think the sales person who helped was Kate or Katie. But she was awesome! The initial young lady left me to go help another customer and she was helping select makeup. Katie stepped up to the plate and helped me with finding eyelashes and also a replacement NYX lipstick. Checkout was easy and quick!
Kristin Cairns: Very unhappy with the salon experience. Waited 40 minutes before being notified that my appointment would be delayed 2 hours. Waited around for over an hour and then the appointment was cancelled 10 minutes prior to start time.
Response: Hi Kristin! We’re very sorry to hear this about your recent salon appointment, as we always want our guests to be serviced for their appointments as quickly as possible while also providing excellent services for all of our guests.
L AR: Nice clean store. Very well stocked especially for this time of year. Plenty of knowledgeable associates available to help with your shopping needs. On the pricy side.
Apoorva Nadkarni: I had a Really great experience with shade matching at this Ulta store. I was having difficulty finding my correct shade. But the make up associate that was present there helped me select a good shade for my skin tone. I told her I don’t ever use foundation and she was even kind enough to give me some nice tips. I appreciate your help!😊
2. Ulta Beauty
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245 reviews
Address: 1671 Ritchie Station Ct, Capitol Heights, MD 20743
Schedule: Open ⋅ Closes 9PM
Telephone: (240) 532-3200
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Cheyanne trav: Super disappointed in the Ulta Salon. I came in for a hair cut and asked for long layer. The stylist and I had a miscommunication & i wish she clarified every step to be sure. Instead I walked out with a choppy haircut. normally hair is cut little by little. instead a huge chunk of my hair was chopped off. It took me forever to grow my hair out, and the stylist chopping about 4-6 off. Definitely do not recommend haircuts there.
Response: We want you to love your hair, so we appreciate you bringing your concerns to our attention. We would like to hear more about this and ask that you reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email gethelp@ulta.com with your appointment details. We will continue to make improvements to our services based on your feedback.
K A: Ulta Beauty is a one stop shop for all beauty supplies. They have a very wide selection of makeup products. And also there’s a salon, skin bar, brow bar, and a fragrance section.The store is fully stocked, very neat and well organized. I was there yesterday to purchase my face powder and the lady that attended to me was nice and patient enough to help me pick the right shade. First time here and I would definitely revisit. And yes, their restroom is very clean. Impressive!!! Lovely Ambiance✅ Good Service ✅ Very Courteous Staff✅ ♿️Wheelchair Accessible Entrance ✅ ♿️Wheel Chair Accessible Parking Lot✅ 🅿️ Adequate Parking Space✅ 🚻Restroom✅ Highly Recommend
Nadiya Abbasi: They offer curbside pickup but as I checked in online, it said that curbside is not available for the store pickup. I entered and asked for the pick up. While waiting I thought to check some items to buy in store. A sales girl came n said "R you ready to checkout" the body language was like "why are you touching the things" I said the other lady is helping me. She was standing by me as I will steal something n I had my phone n wallet in my hand. She kept staring me as I am a criminal. This is quite disrespectful. Now I ordered for home delivery. I am no longer interested to go in there. Not recommended
Response: Hi there! We're sorry to hear you were disappointed by your recent visit to our store. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com, so that we can assist you!
Walter Holmes: Candace was very helpful! She helped my wife find the perfect foundation and concealer. She was very knowledgeable.
Lovette Nwogu: Very clean and organized. Staff are very helpful and knowledgeable in products sold in the store.
3. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
139 reviews
Address: 9600 Main St U, Fairfax, VA 22031
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 426-5313
Business type: Cosmetics store
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Ulta Beauty: what do users think?
G Msd: I started going to that location since October 2020 when I started working in Fairfax. The service was always great until one person ruined my last experience at this store on January 14th 2022. I stopped by to return some items I purchased online and the cashier was cold, had atitude and seemed mad for processing a return. She was a white girl with long dark hair and long disgusting nails. Please remind your employees that the returns won’t affect their pockets. Also it was almost time to close the store and I didn’t know the closing time had changed to one hour earlier. I always went there in the end of my shift after 7pm and the store used to close at 8pm. But she insisted on saying that those hours were holiday hours. The store used to close at 8pm since before I started going there in 2020. But yeah, one bad experience can ruin the image of a business. Train your employees to have better customer service. I worked in retail for over 5 years and know how tiring it can be. But it’s not the customers’ fault you’re tired or having a bad day. Don’t like what you do? Do like I did, change jobs.
Response: Thank you for sharing your experience. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Thikra Ahmed: I didn’t like the treatment I did at the salon today, when I visit the salon two days ago, one of the staff told me that my hair need a treatment it’s call olaplex , and she told me that they will put the treatment on my hair for 45 minutes and after that my hair will be healthy, when I did the treatment today and asked her if the treatment will change the hair color, she asked other lady if ( the deep conditioner) change the hair color. The process take 15 minutes only , because they put me a deep conditioner and not olaplex and they charge me for the olaplex which is more expensive. The treatment was less than the normal conditioner I use at home 👎🏻👎🏻👎🏻
Response: Hi Thikra. We want all of our guests to have great experiences in our Salon, and we’re very sorry that your visit fell short. We appreciate you bringing your concerns to our attention, and we would like to hear more about your visit. We invite you to reach out to our Guest Services team via Facebook Messenger, Twitter Direct Messenger, Instagram Direct Message, phone at 1-866-983-8582, or email at gethelp@ulta.com with your appointment details. Your feedback is appreciated and will be used to improve our services going forward. Thank you.
The bollywood salon And spa: I stood there in line to checkout for 10 minutes no one was in front of me and no one was behind me . The two cashiers stood there talking to each other . They did not acknowledge that I was there . They didn’t tell me to wait they didn’t ask me to check out and they did not greet me . The worst service I ever got . . I’m taking my business some place else
Response: Hi there! We're very sorry to hear this about your recent visit to our Fairfax store. We'd like to connect and discuss this further with you. Please reach out to our Guest Services team at your earliest convenience via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website.
jenny menjivar: I had a hair appointment with fareena today and she did a fantastic job on delivering the service I asked for, maybe even more than what I asked for. I am super in love with how my hair came out and I will definitely be coming back to see her. Highly recommend her if you’re looking for an expert stylist!
Your Personal Stylist The Closet Maestra: I’ve been going to Sara at the benefit brow bar for years and years, I don’t let anyone else touch my brows because she’s truly an expert! The service is always awesome, she makes the process fun, easy, and quick which is perfect for me! I can’t recommend Sara enough, she’s amazing!
Achal Kalicharan: I sent my sister to do an in- store pick up. She informed me that initially the associate was going to give my order but required ID and they would only do it once. Fair enough. However, the associate apparently then stopped, as my sister almost had the bag in her hand, proceeded to stare at my sister..... then decided to treat my sister like a thief and call the manager. I am more to happy to obey the rules, but they could have informed my sister more politely AND certainly could have been more straightforward, in saying that they would give it to her, then suddenly take it back. Poor customer service....and seedy associates. The manager was considerate when I talked to her...so at least there is that. I love ulta...if you live close by just go to the fair lakes one....good advice, I have never felt misled, and the associates are KNOWLEDGEABLE.
Response: We wholeheartedly apologize for this experience, Achal, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Jeannie Hwang: This place always have good deal because they let customers exchange when not satisfy and all the deffrent companies cosmetics.
4. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
302 reviews
Address: 5860 Leesburg Pike, Falls Church, VA 22041
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 379-3827
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Monet Hewitt: I had a very bad experience at a different Ulta store. I came to this store to do an exchange of a foundation and concealer. Katherine was the BEST at helping me find news ones. Not only was her color matching spot on but she was very helpful and patient as I wanted to look at different brands of foundation. Trying to find foundation that matches can be difficult but when someone is as personable and knowledgeable as she is, it makes it so much better. Thank you so much Katherine!! This store is a little further than the other location but I will gladly make the drive if my experience will always be as pleasant as this one. Side note: I am currently wearing the foundation and concealer she picked out and I am LOVING IT. She knows her stuff.
Brittany Timney: I moved to VA in September and have been to this store multiple times and have been disappointed EVERY TIME! The one girl at the check out is super slow and it took 20 minutes to return one product! The Benefit Brow Bar employee constantly tries to rush my appointment and I definitely don’t feel welcomed or appreciated in THIS STORE. The employees are also not helpful and are always “too busy” to help the customer. I’ve seen, heard and been told, “im too busy right now”. I ABSOLUTELY LOVE THE Wilmington, DE store and this store is the complete opposite of that store!
Response: Hi Brittany! We're sorry to hear this about your experience in our Falls Church, VA store. We always try our best to make sure our guests are serviced in an efficient way without comprising our mission to provide wow experiences to everyone. We appreciate you sharing your honest feedback with us as we're always looking for ways to improve. We hope we'll be able to delight you on your next visit!
T Ni: I went in to purchase 3 bottle of perfume and all of the tester bottles were empty. There were a total of 6 employees on the floor and no one greeted me when I entered the store nor did they ask me if I needed assistance. When I asked for the bottles of perfume that I wanted to purchase one employee told me they didn’t have it and she didn’t even look. After 10 minutes of no help I asked for her to check the back and they had all of the perfumes. Needless to say the customer service experience was HORRIBLE. I will not be spending anymore of my money at a place that treats it’s customer so poorly.
Response: We always want our guests to have great experiences in store with us, so we’re sorry you felt this way about your recent visit.
Elena Salome: this location definitely went through some staffing changes ! The new people there have the biggest attitude and never seem to want to help anyone, especially at the registers, Kaylee especially I don’t understand why she seems to be so rude, has the biggest attitude and doesn’t even try to hide her the ugly faces she gives to customers ! girl if you don’t want to work there get a new job but don’t be so aggressive with everyone !
Rusen Gul: I had a brow appointment on the day before Christmas Eve. I grew my eyebrows in anticipation, and had high hopes. The store called me literally 10 mins before my appointment, while I was nearly by the store (after a long drive), and canceled. Very unprofessional. I understand things can come up but expect a much longer heads up. My time is valuable and it is unacceptable to leave me hanging right on a Holiday, and without even an apology. Never again.
Response: We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so we’re truly sorry to hear this about your appointment, Rusen. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com, so that we can assist you!
Anas: been customer for many times , but until this week when i went to buy a parfume and asked where i can grab the item from , i understand they have them locked for security reasons but when she took the item she kept it and walked to behind the counter and put there and i waited in line empty handed till its my turn to pay i felt like i was treated as a thief worse than that when i got home i discovered that i was given the wrong one cuz i didnt had chance to see so instead of making customer feel like thiefs its better to improve you security systems ... never coming back to this place again
Response: We always want our guests to have great experiences in store with us, so we’re sorry to hear this about your recent visit. You are able to return any product that you have bought through Ulta Beauty. You can receive a full refund for your return if it is within 60 days and you have the receipt or the receipt can be located through your rewards account. If it is past 60 days, then you can only receive a partial refund for your item even with a receipt. We would recommend checking out our website for more details regarding our policy! { https://bit.ly/36M5hBY }
Shaniece Degazon: Great store very clean and organized but i didnt like that i had to chase people around the store to beg for help to get my dolce and gabbana fragrance out the draw
H. V.: This Ulta is easy to get to and they have everything I need. A great place and they keep it clean. My favorite mascara is here. Thanks!
Response: We love offering a variety of products for our guests! So happy that you were able to find so many!🧡
5. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
175 reviews
Address: 3500 East-West Hwy Suite 1442, Hyattsville, MD 20782
Schedule: Open ⋅ Closes 8PM
Telephone: (240) 623-0200
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Monica Melendez: Why put EXPIRED beauty products on SALE? From MARCH 03/20/2021 REALLY? Come on now!!! I wonder how many other people have bought things on SALE/CLEARANCE and didn’t even notice it was EXPIRED. As a beauty store you should not put EXPIRED items on sale just to get inventory out, instead you should dispose of it!!! Shame on you! Sad part is that I only knew it was EXPIRED because I’ve seen other people use this product and I know the color of it should be a beautiful PINK!
Rose Villatoro: Had a great experience at the store. The staff were knowledgeable about the product and always offering to help.
Christine Fils-aime: Experian shopping as a black entrepreneurs make up artist and full-time hairstylist I went into Orthor at PG mall and literally was followed throughout the whole entire time I was shopping to the point where I had asked the woman if she needed any help or if she needed to help me with anything because I felt uncomfortable I ended up leaving the items inside the store because I felt so uncomfortable even making a purchase why do you don’t feel like I need to support stores that are racially profiling black women while they’re trying to shop in peace
Response: This isn't what we want to hear. We will always stand for equality, inclusivity and acceptance, and strive to provide a welcoming environment to all our guests. We’d like to talk more with you about this. Please reach out to our Guest Services team at your earliest convenience via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website.
Michelle Ettienne: Love the courteous and professional staff at this location. Extremely helpful through out our shopping experience. ❤❤❤
Stacey Mb: Ulta can be quite overwhelming with the choices that they have. You can find yourself getting lost in their wide array of selections at this locations. The staff was friendly and professional.
Titi Gebrewold: Love this store always very friendly and fast service
Francine Abell: Great store with great help! I have always been met with smiles and a willingness to help me. I sense I’m gonna have fun when I enter ... and I do! My daughter is normally with me and she feels the same way. When she has gone there without me, these delightful ladies ask her .... “where’s your Mom?”. Gives me a smile without going in the store! Thank You!!
6. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
349 reviews
Address: 6575 Frontier Dr, Springfield, VA 22150
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 971-7900
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Lauren Szymanoski: First of all, I indicated with my online order order that this would be a curbside pickup. I parked at curbside pickup and when I hit the the email button “I’m here” I received a “pick up not available” response so I was annoyed and forced to go inside. It was around 7 pm and from what I could see there were few customers, none at the checkout counter and at least two sales associates nearby. I went to the counter, told her I was picking up and was handed a sealed bag without any buyer name on it. I started out the door and could feel that the bag had more than the one item I ordered in it so I opened it up, noticed two items I hadn’t ordered and went back to the register. I returned 2 out of 3 items without looking at the one that I thought was mine because it was a blue liquid of the same color in a clear bottle like the item I had ordered. The cashier looked dumbfounded when I brought the bag mistake to her attention. Then I drove home only to discover that the bottle with the blue liquid in it was not the astringent I ordered but an eye make-up remover! Now I have to find time that I don’t have to go back tomorrow and deal with a screw up that shouldn’t have happened in the first place. I have never picked up any thing anywhere where there the bag or order did’t have a name on the outside. I purposely stacked a group of errands in the same area at once to save time and gas. What a complete waste of my time! I hope they plan to reimburse my gas costs when I return!
Response: We are sad to hear that you had a negative experience at our Springfield store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
Shely Lively: I loved going to Ulta for my makeup and hair need but I wish I could give this location a zero. The last times I visited this location the employees have been completely rude and unprofessional. I went back because I need to return a defective product, the girl that was initially helping me was trying to process the return but called another representative for assistance and that’s when it started to go downhill. She gave me so much attitude in her tone as if I was bothering her,she was talking to me as if I couldn’t understand what she was saying,her tone was VERY RUDE. She was wearing a burgundy cardigan and I couldn’t see her name because wasn’t wearing her name tag. Although this location is very close for me I would rather drive and extra 15-20 minutes to another location to avoid this type of customer service.
Response: This isn't what we want to hear, Shely, as we strive to provide WOW experiences to all of our guests regardless of which location they visit us at! Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website, with more details so we can connect further about your concerns.
Hayley Smith: great store, friendly, understanding and helpful staff all around. associates are great, salon is great and always does a nice job and the benefit brow expert is always top notch. the brow expert specifically really knows how to match the energy of any customer and make them feel welcome and helped.
Shafiq: I’ve been here at least six times in the past month and I did not want to leave a negative review because everybody has off days but they never have an associate to help me find products and it’s kind of frustrating. So today I went up to the register and asked them if there is someone to help me and they said sorry we don’t have any one to help customers which I think is kind of ridiculous. I’m definitely not coming back here.
Response: We always strive to provide the best service possible to our guests, so we're sorry to hear this about your recent visit. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you!
Angela Cook: I went inside to buy a certain beauty product that I saw on the internet. They did not have it but I saw other products that interest me.
7. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
381 reviews
Address: 1631 Rockville Pike, Rockville, MD 20852
Schedule: Open ⋅ Closes 9PM
Telephone: (301) 231-5386
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Krystal Jackson: At this location they didn’t have the foundation that I wanted, but Jennifer was able to help me find a different product that is GREAT!!! She was very knowledgeable, polite and customer service was on point!!! She made sure that the product was the BEST fit for my skin… Karla helped me at the cashier and she was super polite!!! I will definitely be coming back and telling others to come to this location!!!
Rachel Ellis: Special shout out to Sana! Went in on my birthday after a dreaded “look at yourself in the car mirror on a sunny day” experience, hoping for some help with finding a good foundation. Sana approached me and was super kind, helpful and attentive. She helped both my partner and I apply some things to see what we liked and went out of her way to help me feel beautiful on my big day. I’m not sure if my experience is the norm, but I’d highly recommend Ulta keep up the personalized care. I ended up purchasing nearly every product she recommended and left with a big smile.
Lori Jones: I got a hair cut by Valerie after putting it off for almost a year out of anxiety. She was great and took good care of me, making sure she explained everything as she went. It was a really pleasant experience and I will be using Ulta salons again because of her!
K. G. A. O.: My visits to this store usually go well. They’re always well stocked. Most people on the floor are actually helpful and knowledgeable. But My last visit is still on my mind because when I went in, I very clearly needed some help. the associate that came to my rescue didn’t just try to quickly answer my question and then send me on my way. She really listened & tried to give me options, she really tried to help me find a product that worked for me. Once we were in right section for a little bit, I thanked her & ended up sending her on her way so as to not take take up too much of her time. & that’s what stands out. Because usually workers want to shoo a customer away. I should’ve gotten her name. Customer facing jobs aren’t always the best for reasons a-z. But at the end of the day (as long as the customer isn’t a complete menace) you’re there to help service the customer. Too many places/ppl/workers (especially in this area) make you feel awkward or like a burden for taking up their time, for wanting to spend your money at their place of employment. So I appreciate the workers at this location & I hope that they’re as thoughtful, helpful, and kind with everyone that visits.
Sameea Mahmud: I was at ulta and stopped by the hair salon to ask a simple question. There was an Asian stylist (shorter black hair) there who cut me off and said “I’m with a stylist.” This service was very rude. I then went to a gentleman on the floor who was really helpful. She could’ve easily said it in a nice way. Would never step a foot in the hair salon after that rude customer service I would like the manager to talk to the stylist about customer service.
Response: We're sorry to hear this about your Salon experience, Sameea. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. If you have any further concerns about your service, please let us know by reaching out to our Guest Services team at your earliest convenience via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website.
Emely Marlene: Muna (I hope I’m spelling her name correctly) was so GREAT and her personality/customer service is such a great asset to the business! She deserves some recognition for it!
Anna Alderete: I Love this place! I went to get a hair cut and nutrition and Valerie toned my hair because it was damaged from the highlights and this is beyond my expectations. I love how natural my hair color looks now. Thank you Valerie!
Kim Reyes: Sullen employees with no clue- I usually shop at Ulta with salespeople who are friendly & excited about makeup and can recommend products. I asked the girl I had to hunt down to check if she had any backstock of an item that was on sale. Oh I then bought two items that both said gift with every purchase and when the sales girl rang me up I told her about it she’s like “no I don’t think so” & I said that’s what the signage says to which she replied halfheartedly “I guess I can give you a gift” even though I should have been given two!!! I will not shop this location again!!!!
8. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
9 reviews
Address: 8387A Leesburg Pike, Tysons, VA 22182
Schedule: Open ⋅ Closes 9PM
Telephone: (571) 765-4296
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Chanel C: Worse experience, brand new location, but nobody could help me. Nobody even offered. The girl stated they only had a Qtip available to test the makeup. And walked away and didn’t help me . I will never go back again with the horrible customer service
Response: Hi Chanel! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We are grateful for you sharing this with us so we can improve for the future!
Sp T (Spencer): Went to try out a new foundation and the manager helped me pick out a shade and was super helpful! They were super friendly and I had a great experience!
carly merritt: Store closes early all of the time and you can never shop. Got there at 8:15pm on a Monday and they’re closed! Called the store and they said “oh our hours are wrong”…..
Response: Thank you for sharing your experience. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Taruni Boyalakuntla: I’m so happy there’s finally an Ulta in Tysons Corner. The perks of a new Ulta is that all the testers are clean, new, and full of sample products ☺️ And it’s well-stocked with all my favorite brands. Usually other Ultas don’t carry everything or are out of stock of things, but this place had everything! I hope it continues to be well-stocked for years to come!
Simran Saxena: My hairdresser (Carrie) overlapped appointments and double booked. I got there on time she proceeded to tell me there would be a half an hour wait since she already had her hands full with another client. Instead of handing me to another hairstylist, she told me to come back three hours later knowing I had made an appointment. Bad customer service.
Response: Thank you for sharing your experience. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Kyle Hidenfelter: Can’t blame employees for shortages and corporate set hours and regulations, Karen’s.
9. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
320 reviews
Address: 8510 Fenton St, Silver Spring, MD 20910
Schedule: Open ⋅ Closes 9PM
Telephone: (301) 588-8744
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Brittany Goss: Staff were bubbly and attentive when I stopped by to pickup and online order. Their process is streamlined so the transaction was smooth and expedient as expected. One of the associates … I think maybe her name was Rachel?…poor thing, I’m dense as a doornail sometimes and she kindly came from around the counter while she had customers and walked me over to where an item was. 10/10 ladies, thanks for a great experience.
Marie L: The Silver Spring Ulta - this branch, I just cannot anymore- I really like Ulta, but this branch is uniquely NEVER well stocked, has very disorganized stock drawers that they don’t know what they have and has so much less of a diversity of items compared to any other Ulta in the DMV area. I always dread having to go to this particular location because they will say they don’t have something but if you persuade them to go through their very disorganized stock drawers or check in the back, they might find your item and it’s just because they have very disorganized drawers - particularly the Lancôme stock! And it’s not easy to persuade them to look either…they are usually more interested in feeling right than just helping to get what you need and being organized!
Response: We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to the manager of the Silver Spring, MD store. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you.
Sofia M.: In the past I’ve had nothing but bad luck with haircuts and all beauty services related, hence why I stopped going anywhere to get my hair cut, or so. However I decided to give Ulta Beauty Services a try and I’m happy i did. I booked my wax and style eyebrows services with Markita and I’m telling you she’s NOTHING SHORTER THAN AMAZING. She’s so great with her craft, she’s professional but above all she is kind and fun and always with a great attitude and smile. It doesn’t feel like I just got to a place to get my eyebrows done, but I go over a place where I’ll be treated as a friend more than a customer. I’m beyond happy. I fully recommend her!!!
sephoora bobby: I wish I could give zero star to this store!!! Last night around 7 pm I went to the store to buy high price lip sticks and perfumes.. No one was there to answer my questions and even after I asked chashier to call someone, No one came!!!!!! So dissapointed and I left everything on the counter and left the store sadly!! Then I called the store today morning to talk w the manager and they put me on hold for kong time and I give up to stay!!! They lose their 10 year customer due to this rude, unprofessional and not acceptable management!!!!!!
Aimee Artigliere: They have the best possible customer service here. We went shopping to pick up some makeup for my granddaughter on Halloween. The wonderful lady was so helpful, we felt as if we were the only customers in the store. She helped us colormatch face powder too. The store is clean and well stocked, in a very convenient location.
Eni Ajayi: I always enjoy my time here. The staff are very helpful.
Response: We are so happy to hear that Silver Spring team are able to give you amazing experiences! We can't wait to see you again soon, Eni!
Kayla Wumer: One star because the Google page business hours says it closes at 8:30pm, but they closed at 8pm. It would be nice if they update their hours, because I planned my day around the wrong closing time :(
Response: Thank you for bringing this to our attention, Kayla. Sometimes our stores do have to close unexpectedly due to staffing, weather, or other concerns. We welcome you in reaching out to the nearest Ulta Beauty for their store hours. We hope your next shopping experience is a better one!
Quency Yu: Terrible experience if you choose to pick up products from store. I bought morphe eyeshadow palette and when I got home, I found it was used. There were still finger prints in the mirror. I contacted ulta and they told me I need to wait one day until the order is processed and will help me exchange tomorrow. What I am angry about is it’s not my first time to receive an used product. About two months ago, I bought colourpop eyeshadows and they were opened before. I had to drive there again and make an exchange. So disappointed with the service and don’t understand why they sell used products to customers with a new product price.
Response: Thanks for sharing your experience. You can always return a product for any reason and certainly if it appears to have been used. If you have any additional concerns, please reach out to our Guest Services team at your earliest convenience. You can reach out via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Victoria Ford: Employees very rude and disrespectful. I suggest going to a different location. They judge you and chose to help certain customers ( the ones that look like they have money ). They literally ignored me when I walked but greeted the lady that walked in behind me and Did not ask if I needed to help. So when I ask for help one of the employees looked bothered when I asked. She Would not help find my foundation shade and seemed like she had an attitude. But two minutes later the same employee was having a full blown conversation and being helpful with another customer. When I got to check out another employee was so unwelcoming and give me a look of Disgusted. I will never go to Ulta again. All I was trying to do was get make up for my birthday. One of the worst experiences ever. THIS LOCATION IS TERRIBLE!!
10. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
390 reviews
Address: 14710 Baltimore Ave Unit 104, Laurel, MD 20707
Schedule: Open ⋅ Closes 9PM
Telephone: (240) 456-0763
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Samantha Hannah / Realtor: I love Ulta! So glad we have one here in Laurel.! Friendly staff always willing to help and recommend great products.
Response: And we love having you here! Hurry back soon, we miss you already! 🧡
Joi Jasmin Bowling: I’m spend copious amounts of money in Ulta—-As every beauty junkie does:-) However in this particular Ulta …I was definitely profiled and followed around the entire store during my visit. As a person of color followed around a store by ANOTHER person of color while I’m trying to shop is very disturbing and made my shopping experience a horrible one. I have contacted the DM in regards to this matter..I normally love Ulta..You all have to do better…That’s what you have security cameras for
Osa Ngwa: This location has horrible customer service. When I check in for a store rep to bring my order out it never works. Do ya just hire anybody now in a pandemic😢I will take my services and money to Howard County. Please revamp your customer service. Do some training for the ladies to understand that customers are what drives your business. I have spent a lot of money at Ulta because they carry items from the body shop. Be aware of this location.
Response: This isn't what we want to hear, Osa, as we strive to provide WOW experiences to all of our guests regardless of which location they visit us at! Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
modana mohan: I am very disappointed with the service I receive today. I walked into Ulta to get some beauty products and to make an appointment to get my brows done. I was inform that there will be an availability at 7pm (it was 6:35) so I agree to shop around and wait. When it hit 7pm I went up to the girl doing brows and told her I am here for my 7pm appointment. Her respond was "well you will have to wait you can take a seat here" very rudely. I then ask how long it will be and again another rude respond maybe 30 mins or longer I do not know. I said "ok thank you" and walked away. I just want to say her body language and tone of voice was Horrible!!! I am so use to going to the brow bar and feeling pamper. There was no way I was going to let her touch my eyebrows or return to the brow bar. Ulta I am disappointed. I also just want to point out that the person she was taken care of did not have an appointment.
Response: We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website, so that we can assist you!
Kimberly McGee: My last cut/color was over 8 months ago. To make things worse I attempted to cut myself bangs during quarantine and had dyed my hair at home. As a result, my hair was overgrown, badly damaged, and had an uneven color. Holly was understanding and helped remedy my mistakes. I now have vibrant color and the cut I’ve always wanted. Holly is the absolute best! If you’re looking for a stylist who can get the results you want book an appointment with her. You won’t be disappointed. I have been coloring my hair for over 14 years and she is one of the best cosmetologists I’ve had the pleasure of working with! The salon is very clean and I felt that they are taking the pandemic very seriously. I would most definitely come back. Here are some before and after photos of my hair:
toniann jarrett: It was easy to find the products, their products were laid out properly and neatly and easy to recognize, but the customer service was a bit lacking because it about 10 minutes before I got any help
K T: I went in looking for a new foundation and the store was pretty busy. One of the associates was helping another customer and she said someone would be with me. It took awhile but Nakieira was so helpful and patient. We went through several brands and several shades before we were able to find a match. While she was pulling items for me, she was able to multitask and help other customers with simple questions. She was a one woman show! The 4 stars is due to the long wait to be helped.
11. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
227 reviews
Address: 1410 S Main Chapel Way Suite 108, Gambrills, MD 21054
Schedule: Open ⋅ Closes 9PM
Telephone: (410) 451-0758
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Shenita Penn: Visited this location on a Sunday morning hoping to get help with finding an everyday lipstick and foundation. Brittney was super helpful, professional, patient and eager to assist with my needs. I would definitely be back on a Sunday morning if I receive this level of service again. Overall the associates working during that time were all pleasant and welcoming. Would definitely return to this location!
Jade Stone: I was in this location this past Friday and had an amazing experience with the manager Brittany. She took the time to answer all of my questions and concerns regarding my very problematic skin. She recommended a few different products, and so far i am loving them. I will continue to shop at this location always.
Chelsea F.: Terrible customer service. Was there an hour and never got anyone to help me to select a foundation. Came to buy all new makeup for a wedding that I’m going to. I was struggling to find a foundation. I was trying my best by using their testers and disposable applicators. I dread coming to this ulta. Have lived by this one for the past 10 years. Always a struggle to find help. Much prefer Sephora in Annapolis but just hate the drive
Response: Hi Chelsea. We wholeheartedly apologize for this experience, at Gambrills, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Alexis Rush: Kaitlyn and Margot were great! Kaitlyn was kind and attentive and helped me find all the products I was looking for. She also gave me some great recommendations! Margot made the check out process a breeze and provided great customer service. I will definitely be back!
LBJ PROS: Stopped into Ulta at the Waugh Chapel location and the customer service was phenomenal. Blake provided excellent customer service and he helped me find the items I was looking for pretty quickly. Thanks for the excellent service and experience! 5 stars!
Response: We're so happy to hear this, Lewis, as we love hearing about our associates going above and beyond for our guests! We hope we'll continue to delight you for future visits!
Adrienne: Ulta is my favorite place to be. They have everything I could possibly want. The staff is so friendly. Clean and organized store.
12. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
221 reviews
Address: 13048 Fair Lakes Shopping Center Ste A, Fairfax, VA 22033
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 222-6060
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Brittney King: I always am happy with my hair services here. I see Lilly and she is wonderful! Not only does she do a great job, she explains what she is doing so I can understand too. She also makes great suggestions that turn out beautiful every single time. On top of all that, she is super sweet and a great person to hold a conversation with while you’re getting your services. She’s a 10/10!!
Norah E: Great selection and helpful staff. I went in knowing exactly what I wanted, a Giorgio Armani scent for her. However, I was struggling to navigate the perfume department, someone helped me find the scent with ease. In addition, they have many great travel size items at the front.
Melania Siuhengalu: I was helped by an amazing employee named Gabby who made my trip super fast and easy. She answered a bunch of my questions about makeup, gave me great tips and was very friendly! My new favorite Ulta!!
CM Jarrell: Self-less and patient. Those are the words that come to mind when I think of my experience at Ulta. I had the pleasure of meeting Jalisa. I’m not confident when it comes to picking out makeup, and I’m insecure about my appearance. So when I met Jalisa, I asked shamefully for help getting a new set of makeup and she helped me get everything I needed. I went only to get a foundation, but she was open to my questions even though it was clear that she was exhausted. I left with 10 items, all of which I used the very next day, confidently, because she took the time to show me how. She also listened to my desires as well. My experience in the past has been that the makeup artist would pressure me into layers upon layers of makeup with gorgeous eyeshadow designs, but then I go home and have no idea how to recreate that look. We need more approachable and customer focused assistance like I received from Jalisa. My prayer is that the right eyes and person sees this review. Also shout out to all of the staff at this location. Everyone at this store is kind and eager to help. And there are some very talented people who work in this store.
Amanda Martinez: I am really not one to complain because I’ve also worked within the customer service industry for 8+ Years but for some reason the last few times I’ve been to this location there has only been two older women working which leads to people walking out from waiting in line too long. I’m not blaming them because I’m sure it’s just a small error in under staffing but when I came in today around 545 both women left the counter leaving about 3 out of the 8 people in line to leave the store.
Tenzin Yangchen: Went in to restock my supergoop sunscreen and Khiel face wash. After roaming for about 5 mins looking for these products, I had to ask a sales associate to help. Two of them were standing and talking without offering to help. I walked by them couple times. I found out they don’t carry Khiel products. After I got my sunscreen, I walked around to check if there were any other new products I can buy. Saw a Clinic mini product gift box that comes with four products. I opened the box to see how big the sizes are and whether all four products were there since the box was open. I was planning to buy this. As soon as I opened, one sales associate called out from few feet away and said I cannot open the box, not even to see the size. Why would you not want a customer to see the product? It honestly felt humiliating and was being treated if I was planning to steal it or something from the tone of her voice. I’m not sure if I was being singled out or if this is a regular occurrence. I saw another review where a customer felt similar uncomfortable and humiliating experience. I left without buying anything. I usually shop at Sephora and had visited Ulta couple times at this location as it is close to where I live. I won’t be shopping from this location again.
Response: We always strive to provide the best service possible to our guests, so we're sorry to hear this. If you have concerns about a specific location or visit, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Ashley Toffer: Came by a few days ago with my mother, and based off the other negative reviews this is a regular occurrence at this store. We come in to just reup on some products we’ve already used but wanted to try a new foundation, we asked the first associate we saw which was the associate Diana. She was very ignorant and inconsiderate, and not helpful at all. From the moment we asked her she seemed so bothered as if she had better things to do. The next associate to give us yet another headache was Yana. She was very rude as well and when I asked for help she completely ignored me and was just on her phone. As a beauty store the associates are the ones working the ground and should be more than willing to help out customers as it is their job. It seems as if every time we come to this store we leave having a negative experience. Will gladly be making my beauty purchases at Sephora where the workers don’t act entitled with disgusting attitudes. All that makeup won’t cover how ugly they act inside.
Response: We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. If you have any specific complaints or more details to share about your experience, please reach out to our Guest Services team via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website.
Solanch Vilchez: *Salon experience*I had a full highlight appointment with Ashley and all I can say is WOW. She did an AMAZING job, took my vision and made what I wanted happen but 10x better. Thank you for making me feel beautiful.
Jeanene Purser: I had a hair color/ glaze done by Lilly and I couldn’t be happier with it ! She took time to really understand what I was looking for and my hair looked so shiny and the color was as perfect ! She’s also such a sweetheart !
13. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
230 reviews
Address: 8241 Gateway Overlook Dr, Elkridge, MD 21075
Schedule: Open ⋅ Closes 9PM
Telephone: (410) 290-0022
Business type: Cosmetics store
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Ulta Beauty: what do users think?
THE ROBERTS FAMILY: I purchased some fragrant oil that comes in a small bottle. It was filled with water and there was no oil in it. The employers (or random customers) are taking products and filling them with water. I was so upset. Check your product before leaving the store.
Betsy Dagmawi: Being somewhat new to makeup I had visited Ulta for the essentials and when asking for guidance Nikki had stepped in and went up and beyond in assistancing me. We spent a good hour together figuring what was best for me personally. Nikki would take note of what exactly I was looking for, check reviews, add in her personal experience with the product, make sure it was good for my oily/ normal skin, and look into multiple brand to ensure it was in my price range. I couldn’t have asked for a better person to assist me in the adventure. Again thank you so much Nikki
Response: We are so happy to hear that Nikki was able to give you an amazing experience! We can't wait to see you again soon!
Khalilah Muhammad: Originally the order was for curbside. After much refreshing and restarting, the Ulta system could not complete the check in, so my daughter went inside for the order she placed with her card and email address. A short while later, she asked me to come in because they would not give her the order without an ID. I am pregnant and due next month, so this was quite the inconvenience. If the system worked, someone would have brought it out to us and I doubt they would have asked for ID, and if they had, we would both be right there already. Even so, there should be another method for checking identification, such as comparing cards used to make the purchase, email confirmation numbers, etc. In addition to all of this, the associate who “helped” us only mumbled a word to me, and I have no idea what she said. I only knew what needed to be done because my daughter briefed me. Additionally, I wore my mask in store and the woman who checked my ID did not ask to see my face. So again, what is the point? Especially if you aren’t going to REALLY check things. And what did she have to compare it to? I didn’t make the order, my young teenage daughter did with her own account. The woman lacked customer service skills and perhaps social skills too. I thought Ulta would be held to a higher standard. This whole experience was such a disappointment.
Response: We're sorry to hear this, Khalilah, as we strive to show our guests how much we appreciate them all. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Taryn Matthews: I used to come here often. While shopping for Fenty products, I asked Carol, an associate for her opinion between two shades. She helped me narrow down the selection. As I was leaving, Carol pointed to the darkest shade (Caviar) and said, “uggh…at least you don’t need this shade.” I tried to turn the conversation around and say that it was a beautiful shade but just not the one I needed. Carol then said, “ohhh….would you say someone who needs this shade would be from Nigeria.” I said there are also black Americans and people of other cultures who require this shade. Carol tried to clean it up by saying, “oh, yes…it’s a nice color.” The damage had already been done, Carol. Ulta’s website talks about being inclusive but this employees comments did not seem to support this. I also know that the Fenty brand creates shades to match all skin types. I notified the ladies at the register when I left and contacted cooperate. I left my number and all contact information, but 3 weeks later, I have not receive a returned call about how this matter was settled. This is shameful that in 2022 we are treating skin tones like shades of paint on the wall. This shade was created because many people need it.
Response: This is not what Ulta Beauty stands for. We hear you. We recognize we can do better and will continue to reinforce our commitment to inclusivity on a daily basis with our stores, managers, and associates. We thank you for bringing this to our attention and we will be forwarding this to the store management team for educational purposes. If you have more details to share about your experience, please reach out to our Guest Services team via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website.
Margia Ahmed: My go-to place. You can find both high and low-end products. This is my first time in that store and the customer service was very good. The ulta I used to go was very slow in service .this one is different. I recommend the store.
Tiffany Johnson: The worker “ AUTUMN” with the fluffy knit headband is so rude in this store. I hate when I have to interact with her she never says bye, she has no manners and always has to make you feel dumb. I love the other girls that work there they’re always so nice but it’s just her. Will never return to the store because of how mean she is. It’s sad how many years I’ve shopped here and now they brought someone in that’s been so mean every time I come here. I will now have to drive further away just to get away from her.
Response: We always strive to provide the best service possible to our guests, so we're sorry to hear this. If you have concerns about a specific location or visit, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Cayla Carnell: I went to this Ulta and got my hair done by Taylor. She completely butchered the color and damaged my hair so bad I had to get an inch cut off. And to top it all off they wanted me to pay for my service?!?!? Worst experience I have ever had!!!
14. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
11 reviews
Address: 3500 East-West Hwy Ste 1442, Hyattsville, MD 20782
Schedule: Open ⋅ Closes 8PM
Telephone: (240) 623-0200
Business type: Health and beauty shop
Web page: http://ulta.com/
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Ulta Beauty: what do users think?
Maggy Nakimuli: They are expensive compared to other makeup stores
Carolyn Polite: Not what I had expected at all. It was a lot more in a positive way.
Martha Mitra: Good collection for makeup lovers.
Roxanne Walke: Great service
15. Benefit Cosmetics BrowBar
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
2 reviews
Address: Ulta Beauty, 1671 Ritchie Station Ct, Capitol Heights, MD 20743
Schedule: Open ⋅ Closes 9PM
Telephone: (240) 532-3200
Business type: Beauty salon
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Benefit Cosmetics BrowBar: what do users think?
constance greene: I got my eyebrows tinted, waxed and relaxed eyes. SHERISE is a rock star.....the best!
Brandi Barnes: THEEE best experience. Got my eyebrows looking great!!!! THANK YOU SHERISE
16. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
219 reviews
Address: 22000 Dulles Retail Plaza Ste 136, Sterling, VA 20166
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 444-4081
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Emily Mc: Chris Smith is the best hairdresser I have ever been to. My hair has never looked better! She was patient and kind and made sure she understood what I wanted before she began. Could not recommend her enough, especially for curly hair!
Response: We love that you love your hair! Knowing our stylists, we are sure you look great! 😘
Cynthia: I love Ulta, and the amazing employees at this store make it a good experience. They are kind and generous with their time. I felt like everything I needed to know was explained and I felt confident in my purchase.
angel drowned: The rating is been edited as the service has been revised and met my expectations.. I’m glad that the Ulta took my comment or review seriously and called back to either fix or refund my money. I chose to fix it as I really needed one and desperately looking for good artist for my hair. Went in for a appointment and the Manager Jennifer assured it will be fixed by Chris. Chris has the positive vibe on my hair, heard what I was looking for and exactly worked onto the tones needed. That was amazing, smooth work and just so well done! I’m so glad I gave Ulta a chance and now I have an artist in town. Thank you Chris for working your magic onto my hair and making me pretty! **Attached new pics** ****** Old review below**** ****Only for people to know that their customer service is good**** Wish I could rate the lady better. I’ve used the salon service for highlights. The lady Emire, was really humble and did talk so well explaining on how the hair color lift works on dark hair. I did show her picture and asked her to work nearly to it (caramel) but looks like that went wrong. Pros: Highlights are good. Uniform work Attentive and humble staff Cons: Result achieved is not any near to caramel It’s mostly Ash Brassy 😖 I did pay good amount for service and this turned out to be nightmare of unmatched color for my skin tone. I just want to get rid of this color! Expectation vs Reality pics attached!
Response: Hi there. We want you to love your hair, so we appreciate you bringing your concerns to our attention. We would like to hear more about this and ask that you reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with your appointment details. We will continue to make improvements to our services based on your feedback.
LUIGI LLAMOSAS: I went to get a cream for my mom. First time in the store. I beautiful lady asked if I need help. I showed a picture of the cream and she took me all the way to the area!! Great customer services!!
Lorelei Burger: Fairly limited selection of unusual colors of cosmetics (I was specifically looking for blues and there were only a few) but the store was clean and bright and the employees were friendly.
Marylise Fabro: Hours on the door show 9pm but they close at 8pm. Woman inside saw me and I asked. She ignored me, not even a sorry. Poor way to treat your customers.
Response: We do our best to make sure our store times are up-to-date, but sometimes our stores do have to close unexpectedly. We appreciate your feedback and will share it with our team to ensure better visits in the future. Thank you!
17. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
160 reviews
Address: 7000 Arundel Mills Cir Spc 435, Hanover, MD 21076
Schedule: Open ⋅ Closes 8PM
Telephone: (667) 701-1317
Business type: Cosmetics store
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Ulta Beauty: what do users think?
Diana Needle: Very nice store, all kind of products and the the staff is very helpful!
Hanan Abdulnour: To whom it may concern, The hair stylist named Denise was very rude and forceful. The lady starts her conversation by continuously telling me that my hair is very dry, keeps asking me what products do I use , treated my curly hair very aggressively, intentionally making my Curly Hair more tangled by rubbing the towel from both sides and my hair in the middle, she brushed my hair intentionally with a small brush, snapping it out so she can pull more hair while brushing…. All that to try to lead me to the conclusion that my hair is very dry and it won’t get better unless I purchased Her Product, and only her product. She kept forcefully asking me to switch to her product, kept telling me my hair won’t retain the good color unless I purchased Her Product, and towards the end she wouldn’t let me leave without escorting me to the aisle of her product , telling me I can’t leave without buying these products. By far this is the most horrible service I’ve ever received at a hair salon. I felt as english is not my first language she thought she could bully me into submission. Because of her, I will not be returning to this location.
Response: We're sorry to hear this about your Salon experience, Hanan. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. If you have any further concerns about your service, please let us know by reaching out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Alejandra De Avila: My husband and I had a terrible experience here. The moment we walked in the security guard made eye contact with us and proceeded to follows us around the entire store. Mind you we were with our infant daughter but somehow he thought we would steal. I can’t help but wonder if we were racially profiled because there were other couples there and he only seemed to be concerned about us. I will never come back to this location. DO BETTER.
Response: This isn't what we want to hear. We will always stand for equality, inclusivity, and acceptance, and strive to provide a welcoming environment to all our guests. We’d like to talk more with you about this. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Jenn Marie: Yesterday I had a hair appt for a cut and all over color with Denise. Denise is a very nice lady, unfortunately I walked out of there extremely unhappy with my hair. I was suppose to have “curtain bangs” which u can’t tell and she cut my hair with one hand, didn’t ask where I part my hair or comb it before cutting and I asked for her to color match my hair to my halo couture that is brown. (She colored my hair black) so I have to get my hair corrected. Thankfully the manager Avery refunded my money and was very apologetic.
Response: We want you to love your hair, so we appreciate you bringing your concerns to our attention. We would like to hear more about this and ask that you reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or reach out via the contact us page on our website with your appointment details. We will continue to make improvements to our services based on your feedback.
Carolyn Watson McDonald: To Whom It May Concern, My husband and I were in Ulta Beauty this evening (e.g., Thursday, December 30th). My husband was in the cologne aisle for men, looking at some cologne. The security guard that was on duty tonight was standing near my husband watching him, like he was going to steal something. That made my husband very uncomfortable. My husband stated that he was going to purchase the cologne, but he decided not to purchase the cologne, because of the security guard that was on duty. My husband was being racially profiled. This was our first time at this Ulta Beauty. We will never come back to this Ulta Beauty.
Response: This isn't what we want to hear. We will always stand for equality, inclusivity and acceptance, and strive to provide a welcoming environment to all our guests. We’d like to talk more with you about this. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Michelle Malone: This is my third time coming to see Denise. The first time, she changed my color to a radiant copper. I’m so in love with this color. I came back three weeks later for a keratin treatment. Wow! My kinky curls were transformed into super soft and straight tresses. I’m back today for a color retouch. I can hardly wait to see the magic that will come from Denise’s hands.🙏🏾
noraleen greenidge: First time here and I had a great experience! Denise is an amazing and experienced master stylist! She loves what she does and wants people to feel good and look good. She goes the extra mile. She is a great asset to the company.I love her passion and commitment to her work.😀
18. Benefit Cosmetics BrowBar
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
15 reviews
Address: Ulta Beauty, 5860 Leesburg Pike, Falls Church, VA 22041
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 379-3827
Business type: Beauty salon
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Benefit Cosmetics BrowBar: what do users think?
Ndia Bee: Rintha at springfeild ulta is amazing, I cant say this for all the brow bars!!
Nikol S.: Huda is only one person I trust with my eyebrows! She is also the sweetest and my eyebrows are flawless for 2-3 weeks. ✅
Angela Lucas: Wonderful! Loved it. I got brow wax & tint and it looks amazing! I also got benefit lashes put on. I would give 10 stars if I could!
Sarah Edmonds: Very nice variety of beauty items - competent and helpful customer assistance 😀
John Kupik: Wonderful selection and great service
Sarah Edmonds: Excellent customer service
KATHY CRAWLEY: Very nice place.
TwistedNinja Reviews: Wife loves this spot
19. Ulta Beauty
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
236 reviews
Address: 2945 Festival Way, Waldorf, MD 20601
Schedule: Open ⋅ Closes 9PM
Telephone: (301) 396-4579
Business type: Cosmetics store
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Ulta Beauty: what do users think?
SimplyLeonaa: I just left this location to make a return. The associate was incredibly rude! There’s a reason why I shop ONLINE. My cashier was Damoni. (That’s what it shoes on my receipt) I was rung out at 3:01 pm Thursday April 14, 2022. Either this young lady needs more customer service training or she doesn’t need to work directly with customers at all. Don’t throw a pen and shove a receipt you want me to sign. Her attitude is not customer service friendly. Not a pleasant experience for the few minutes I was there.
Response: Hi there! We're sorry to hear you were disappointed by your recent visit to our store. If you have any additional feedback to share, please reach out to our Guest Services team via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website, so that we can assist you!
Courtney: Completely ignored in the store. Wanted to try new foundation and concealer but the 5 sales associates I saw in the store ignored me and were “too busy” putting items on the already full shelves. I’ll drive the extra distance to Sephora in Virginia where I’m treated much better.
Nikki Zalesak: Lindy is an expert at color. My hair is very fine and thin and she lifted it beautifully without breaking the ends. Highly recommended!
Renee Bowyer: Staff was helpful. Found product easily. Was reasonably priced.
Stephanie Griffin: Nice store, a young lady name Praise help me find the proper products for my natural hair. Her recommendation was spot on. The store is well organized and they have a variety of products to choose from.
Derreq Player: I am a photographer and came in looking for products for my clients. I was extremely unpleased with the service I was provided from Keandra, I believe it is spelled. Her attitude and professionalism with me and even other employees is the entire reason my clients and I will not be visiting this store again. If you enjoy disrespect and unprofessionalism, this is the perfect location for you while she is on the clock :) If I could give 0 stars I would
Response: We're truly sorry to hear this, Derreq, as we always want our guests to feel welcomed and valued when they shop with us. We appreciate your honest feedback as it allows us to improve and create better shopping experiences for you. If you ever experience anything like this again, please contact us via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
