Best MAC Shops Washington Near Me

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1. MAC Cosmetics

LEAVE AN OPINION
42 reviews
MAC Cosmetics
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 50 Massachusetts Ave NW Space M106, Washington, DC 20002, United States

Schedule: Open ⋅ Closes 6PM

Telephone: +1 202-216-9615

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


Nicole DiAntonio: I LOVE visiting this MAC Makeup Union Station not only for the makeup, but for the people! I first met Carla when she helped me pick out makeup for my job. She had the best advice. Now, anytime I have a promo shoot, I always call Carla to see if she is available to do a professional makeover! When I had my wedding reception this summer, she traveled to Annapolis to do my makeup, along with my mom, mother-in-law and sister-in-law. She is the best! Highly recommend.

Maria D. Villars: The girls there are ALWAYS so helpful. I’ve made a few new friends at this MAC store. Excellent customer service all around! They are as fabulous - as your MAC brand. Real TALK. Thank YOU ladies! See you soon!

Danielle Scott: I’ve came to this location three times before. The first time I was 6 months pregnant (2014) I don’t remember the make up artist name. And the last two times was recently. Each visit was pleasant. This review is for my recent visit 3/22/22 My make up artist name was Tashae she was very professional, knowledgeable and took her time when applying my make up, gave me a variety of products to try out that worked for me. She answered all my questions that I had and also gave me makeup recommendations. On top of regular skin care tips because you have to take care of your skin underneath the foundation. I wanted a more of a natural look i was celebrating my 30th birthday and she went above and beyond to assist me which made my day even more special. And I received so many complements on my look. 😍The store was clean and stocked with products. I was in and out in a timely manner. Will definitely be back!!! Thank you so much Tashae you are amazing.

Asia Cozart: Came in for last minute for Mac up for the Bridgerton experience and Ronnie was amazing! I had such a great experience I would definitely come back my next time In DC!

Zipporah Miller: The manager is awesome. She treated every customer as though they were the only ones in the store. She honors her staff and I watched how she treated them with respect. Her staff is as valuable to her as the customers. This made for a pleasant experience in her store. My makeover was dynamite. I received compliments all night. Dana, you rock. Keep up the good work.

LaKisha Addison-Fields: Poor service continues at UNION STATION MAC STORE. Like I barely walk in the store and was approached by the sale girl.. “um, I just want u to know we have a no touch policy” (smacks lips). “Ooh, and hello can I help u find something”. Like, little young lady “for real”? “ No I’m good, I’ll go to Sephora”.

Deanne Marino: Staff was super helpful getting 50's makeup for my I Love Lucy costume. Turned out great!

Sloane Salkey: Most helpful and kind Mac store I've been in. I was greeted and asked if I needed help within a short time of entering, even while everyone was busy. At other locations - I walk in, and some employees act like they don't see me, even when not helping other customers. Really appreciated the help I got. They were patient and got me all the samples I wanted and gave very informed explanations about the products I was choosing between. Will be coming back here instead of pentagon city now.

Michele L Watley: I walked in rushed and frazzled, as I was late for a major event with a number of members of congress and dignitaries. I needed a look that was clean and sophisticated without being boring. Alex did a complete makeover in less than 30 minutes! Smokey eye, lashes, contour, foundation, eye brows, EVERYTHING!!! She is truly gifted and her personality is magnetic. I had so many compliments about my makeup from strangers and event attendees alike that night. She even stayed late to get me ready for my big event. She shared tips and techniques that I could use when doing my own makeup. Alex is now my makeup artist when I come to DC and I couldn't be any happier!

Venessa Morris: Good customer service by the two ladies who were on the floor.My assistant who was the shorter of the two with blonde hair was g re at and I also observed the other attendant anthecfloorvwho was also very professional

2. MAC Cosmetics

LEAVE AN OPINION
24 reviews
MAC Cosmetics
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 1201 G St NW, Washington, DC 20005, United States

Schedule: Open ⋅ Closes 8PM

Telephone: +1 202-628-6661

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


Sejal Parmar: Experience was awesome.... Girl named Brianah Or Briana ( may be spelling mistake... Please bare with that) helped us a lot... She is very nice., lovely girl...

MW 7: My very best experience at the MAC counter located at Macy's Metro Center was with an artist name Victoria in 2011. Victoria was a gorgeous full-figured statueques woman with smooth dark chocolate skin. She wore a midnight blue irridescent blend on her own lids with a deep pink lip. I purchased just about everything she wore it looked just that good. I was a beautiful natural plain jane when I sat in her chair. After Victoria worked her magic I was a radiant, confident goddess capable of anything. I am so sad I cannot find her card. Plus she is no longer there. She knew how to enhance the beauty of dark-skinned women like no other. I had images of her being my beauty go-to at my wedding in the future and through life's greatest events. Wherever Victoria is I hope that she is doing well because she was phenomenal. Recent history was not that great. All of the points accumulated over the years on my MAC account were deleted with no concessions. One artist used one of the display lipsticks on me and I developed a bump on my lip.

Tamara Walker: I was a walk-in client to have my face painted. While I waited to be serviced I observed a woman (Michelle) applying make-up to two women that looked great. Thank God! She was able to do my face for an event that I had scheduled for that evening the 26th of November. I so appreciate her knowledge on the products that were applied and her continued professionalism throughout the application. Great job!! Michelle you will get many referrals from me.

Sonnet Frisbie: I do not really wear cosmetics, but with an upcoming move and a new position, I decided to schedule a consultation and get a more polished look. Joanna (sp?) was so helpful, walking me through different techniques and products, and answering my many basic questions.

Ella Pardon: Ok so I asked a question because I had an issue so they hung up on me! Talk about rude! I would give it 0 stars if I could...

Michele Youngblood: Not a heavy makeup wearer but looks like they have everything you need

So-So Hinkle: Great experience and great instruction.

Taylor Weber: Quick and helpful with everything I needed in stock!

Sue Eberhard: Great products with plenty to choose from

princess johnson: Put 91st.

3. MAC Cosmetics

LEAVE AN OPINION
7 reviews
MAC Cosmetics
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 1000 S Hayes St, Arlington, VA 22202, United States

Schedule: Open ⋅ Closes 9:30PM

Telephone: +1 703-413-3481

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


Victoria Hübenthal: Probably the worst customer service that anybody could receive in any of the cosmetic stores I truthfully do not believe there’s anybody worse than that specific store at the Pentagon mall. Mac do yourself a huge favor and replace your current staff with a more welcome friendlier and approachable staff. Mac start viewing your store cameras and seek to it that your staff actually helps customers and speaks to them and not gather around the register and have tee time.

Olivia Garcia: Visited to update my foundation and wasn't sure what to expect given the COVID-19 restrictions. Brandon provided excellent service because he took the time to listen to my needs and tried various shades of foundations on my hand so I could keep my mask on. He added a bonus product for me to try and another staff person recommended a fantastic lipstick too! Thanks for the great experience and sorry if I got your gender pronouns incorrectly!

Her Grace Celeste, Duchess of Bedford: What can I say. I'm a big fan of MAC

4. MAC Cosmetics

LEAVE AN OPINION
42 reviews
MAC Cosmetics
Location
4.9
Prices
4.8
Quality Product
4.8
Establishment
4.8
Customer Service
4.8

Address: 1400 S Hayes St, Arlington, VA 22202, United States

Schedule: Open ⋅ Closes 9PM

Telephone: +1 703-415-1121

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


Maria Ko: Incredibly rude personnel, this store has the most convenient location for me and I buy a lot of stuff from MAC, but I try to come here as rarely as possible because it's almost always unpleasant experience.

Melanie Sampson: Poor service, employees seem distracted by customers when more than one person needs product. Must do better, never had a MAC experience like this before.

Titania Carter: Terrible, terrible service! I was there about a month ago and waited around for about 10 mins before I was even acknowledged.. And it wasn't by the staff.the security guard was the one who finally greeted me and told me someone would be with me in a moment. I understand that the store is busy.. But a simple hello.. Someone will be with u in a moment would have sufficed. But the young ladies there just kept walking past me, look at me and say nothing, not even a friendly smile. Worst customer service ever and I am not a person who is hard to please. All I needed was an eyebrow pencil so I left and went to Sephora. As soon as I walked in I was acknowledged with a friendly hello and taken right to the product and was very happy.,I'd rather buy cheap drugstore make up than to ever step foot into this store again!

Pen Swanson: This location is the worst! The customer service here is terrible.... They act as if you owe them something! excuse me honey you need my commission! Get it together ladies

Mai Nguyen: The store is almost always filled with people, so only come if you know exactly what you want. If you're looking for suggestions or shade advice, be sure to give ample time. However, when the staff are able to get to you, they're very helpful.

Veronica King: I loved the staff. There were so many options to choose from, and they made my process easy. I love this location.

kay rosado: Nope...came in to get some makeup & the girl helping me out was extra nice & flirty towards my boyfriend. We were both shocked, that was very rude & inappropriate.

P S: Really bad service, The worker that was suppose to be "helping" kept walking away doing her own thing. I also had asked for a foundation which would match my skin color, but she had gotten one that was too light. After being there for 15 mins trying to get help I left and went to Sephora, which Had AMAZING service.

Vivian Chambers (Lucky100): The ladies in this store will get you in and out! Did I mention they're always fully stocked

Tasheka Ellis: I went into this location on a Sunday at 12pm, didn’t have time to make an appointment and wanted to get my face made up for my birthday brunch which was at 2pm. There were 2 young ladies working at the time, however, that did not stop them from portraying great customer service. The associate Sam (I think short for Samantha), took care of me right away and explained that she may have to stop in between to take care of others, which I was understanding. Needless to say, Sam did an AMAZING job on my face (check out my profile) and this was my 1st time wearing makeup. She was very patient, extremely knowledgeable and I left happy and BIRTHDAY FABULOUS!!! Thank you again for showing great customer service.

5. MAC Cosmetics - Nordstrom

LEAVE AN OPINION
3 reviews
MAC Cosmetics - Nordstrom
Location
4.6
Prices
4.7
Quality Product
4.6
Establishment
4.6
Customer Service
4.6

Address: 7111 Democracy Blvd, Bethesda, MD 20817, United States

Schedule: Open ⋅ Closes 8PM

Telephone: +1 301-365-4111

Guy: Cosmetics store



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MAC Cosmetics - Nordstrom: what do users think?


Ethan Jacob: The most convenient and trust-able cosmetic store I must say! If you don't want to go to the mall to shop, check out the official website as it has so many brands available online.

Lauren Quinn: Free Lipstick Day!

6. MAC Cosmetics - Macy's

LEAVE AN OPINION
3 reviews
MAC Cosmetics - Macy's
Location
1.9
Prices
1.9
Quality Product
2
Establishment
1.9
Customer Service
1.9

Address: 7125 Democracy Blvd, Bethesda, MD 20817, United States

Schedule: Open ⋅ Closes 9PM

Telephone: +1 301-469-6800

Guy: Cosmetics store



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MAC Cosmetics - Macy's: what do users think?


Kanchana Sumanasekara: MAC counter is positioned in the upper floor among other cosmetics brands. Fairly small. Yet has a display of all items. Also there is a make up artist to help you out.

Jessica Franklin: Don’t ever get your makeup done here. Julie is rude and makes me never want to shop at another MAC again. I went to this counter to be matched for a foundation and inquire about a lip shade and was given horrible service, a nasty attitude and lack of product knowledge.

7. M·A·C

LEAVE AN OPINION
11 reviews
M·A·C
Location
2.8
Prices
2.7
Quality Product
2.7
Establishment
2.7
Customer Service
2.7

Address: 3500 East-West Hwy, Hyattsville, MD 20782, United States

Schedule: Open ⋅ Closes 9PM

Telephone: +1 301-559-8800

Guy: Cosmetics store



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M·A·C: what do users think?


Alex Rhoden: MAC really needs to rethink being in this location. Ive NEVER seen a mac kiosk in such disrepair and then the associates Macys places there do not know the products. Not even the names or types of cosmetics Mac carries even when asked for them by name. This site should just close.

Torri Jones: Horrible Horrible Horrible customer service. as i went to the counter yesterday there was only one or two other customers besides me. After waiting for someone to assist me i walked over to the register and was ignored for at least15minutes. During this time one associate looked dead in my eyes and not once asked me did I need help, and then she went on break. Then , still waiting, the other two associates made eye contact with me and walked off to help another customer who came to MAC waaay after i was there.. After waiting and being ignored for over 15 minutes I left and WILL NOT return to that particular mac store. I would rather just order my products online.

T T: Yes this MAC is crowded alot but the young lady (preggo NC50) that was my assistant was Amazing after the horror of Marlow Heights. I had a few running around to do to get my makeup game back on point. Now I do recommend that you have patience and also have couth when a makeup counter is extremely busy. You will get your turn, it's often 3 or more ladies per associate. With that being said how you communicate will be a key factor to YOUR personal experience. Let me add body language is everything as well ladies.. Moving on..... Ok once again I was RETURNING products from that one horrible experience at Macy's counter Marlow Heights and I found out even though I paid with a Wells Fargo debit that lady at MLH keyed in I used a gift card.... PAUSE. Birdbrain associate Really! I'm a cash or debit girl..no offense ladies..Anywho I gave the associate my debit card it went through and my 5.00 refund went back after returning the product longwear she put in my bag. The associate was like NOOOOOOO you needed Studio fix, she literally knows nothing Jon Snow..lol I also was returning 6 finished containers to get my free lipstick. I asked the associate to pick out a lipstick suitable for my skin tone. She picked out AC7 All fixed up and I love it (matte) it was live at fist smear... This associate make up was slayyed to the gwads as well.. I will return

Deja D: Oh gosh! I just left this Mac and had a terrible experience. No one seemed to want to help and there’s a new male associate that was pretty rude and impatient. I literally pondered on a item for 10 minutes and he stood by with a attitude refusing to help. Never come here because I sure won’t!

Diana Chicas: I asked one of the ladies that worked there if she could help me find a product but rudely told me "I can't help you right now because I'm already looking for something else and my shift is almost over". I understand that your shift was almost over but why did you have to be so rude while trying to explain that?

AISA WALTON: One of the most horrible experiences I've dealt with I asked can she help me with finding my shade her entire energy was OFF AND BAD. I FELT LIKE TRASH JUST WANTING HELP. I ADVISE JUST GO SOMEWHERE ELSE. THEY ARE NO HELP AT ALL!!!

Audrey Warren: The MAC counter is the worst. They are either out of products or not enough staff . Customers are walking out because of the long lines. A mes

Swirri Charline: Love it

Taneese Hilliard: Great customer service

8. MAC Cosmetics

LEAVE AN OPINION
47 reviews
MAC Cosmetics
Location
3.6
Prices
3.7
Quality Product
3.6
Establishment
3.6
Customer Service
3.6

Address: 8015 Tysons Corner Center Space 06U, McLean, VA 22102, United States

Schedule: Open ⋅ Closes 9PM

Telephone: +1 703-356-3182

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


K H: I came in today around 11:00 to find a concealer to brighten my under eye area. I was assisted by a young lady whose name started with a M. I forgot her name which was no fault of hers. She gave me excellent service. She was patient and understanding when dealing with someone who gets intimidated by makeup. Her attitude made me feel welcomed. She took the time to explain to me how different products work and clarified any specials going on. Her manager Arnold was helpful as always. I remember him from the Fairfax store and he was very knowledgeable and kind as well. I have never had a bad experience at this location and will return in the future. Thank you for your great service!!!

Manjosh Sidhu: Pretty bad service. Asked how could she help, asked about the accounts and how do you earn the points, she had no clue at all. Neither she liked to find out from her associate, or otherwise.. left from there. Mac with in other retail stores have much better service. And their associates are much more educated about promotions and accounts. Better go there then wasting time and money on this stand alone MAC store.

Lisa Warden: Have only been in the store twice. Staff attentiveness was hit and miss. Dark lighting in the store means it's nearly impossible to see the makeup on you, as would be seen during daylight or normal artificial light. I don't prefer the ingredients in their products, and they seem to have mostly glittery glam makeup.

Freshta Karimi: Yesterday Sunday I went there to buy powder foundation, lip stick , the lady was roud and I was waiting 10 minutes, still she was roud and told me u should wait , I felt bad and left there ☹️, I always buy from fair oaks Mac, it was my first time I want Tyson but left without buying 😞☹️😢

David Jones: For a place built on the foundation that all women are beautiful, the customer service is more than ugly. My wife and I were in the store for her to pickup some foundation and special edition lipsticks. While asking for the foundation, the clerk just started to ring up some other customer. Literally while we were about to pay good money for there product. This is not going stop my wife from using MAC make-up, but we will not be spending our money at ANY MAC store after this kind of lousy customer service.

TOUR 2020: Nice store very helpful people

Jasmine Hatam: I would give this place 0 stars if I could. Every time I've come in the staff have treated me like a burden. That's why i avoid this place, but my mom dragged me in the store in Tyson's for a brow pencil she likes. I was browsing the blushes when the ONE person working, who was doing make up on someone else asked us to either come back to shop OR go find the product in ANOTHER store. Are you joking right now? that's what you call customer service? will not be coming back, EVER!

Victoria Iverson: If I could give them no stars I would. Went there not too long ago and it took a good 10 minutes for someone to actually come out and help me. When I was done paying they pretty much threw my bag at me.

L.E. Wright: Have you walked out without spending more than $70 on average? If, so please let me know... only if I could find something similar to my dahhhling dear discontinued 'Over Indulgence' creamsheen! It was the everyday wear lip of lips!

Isabel Matos: I waited like 15 for help. One worker approached me and started putting some primer on one of my eyes, and then she left and kept me waiting. I left after 15 min, cause she was doing other stuff.

9. MAC Cosmetics - Nordstrom

LEAVE AN OPINION
2 reviews
MAC Cosmetics - Nordstrom
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 8075 Tysons Corner Center, McLean, VA 22102, United States

Schedule: Open ⋅ Closes 7PM

Telephone: +1 703-761-1121

Guy: Cosmetics store



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10. MAC Cosmetics

LEAVE AN OPINION
93 reviews
MAC Cosmetics
Location
4.2
Prices
4.1
Quality Product
4.1
Establishment
4.1
Customer Service
4.1

Address: 10300 Little Patuxent Pkwy Space #2865, Columbia, MD 21044, United States

Schedule: Open ⋅ Closes 8PM

Telephone: +1 410-730-3325

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


TRUDY SEFA: This review is specific to one employee and not the entire store or staff… Destiny has a very condescending attitude. I should be able to return an unused item within the stated return policy without dealing with attitude or being told what I should and should not keep. Unless you provide me with my income, please do your job and try to do it pleasantly.

natalie chappell: Very disappointing!!! What a way to do business. My granddaughter had an appointment on Saturday May 14th to have her make-up done by Destiny for prom at 2' clock. We arrived a little early for our appointment and to find a note on the door saying due to unforseen circumstances we are closed. We didn't receive a call or anything about them having to close. Just totally unexceptable be treated that way when it would have just been nice to have received a phone call or a text message!! Thankfully Carly from the Mac counter at Macy's did my granddaughter's make-up between working the counter on a busy Saturday! I have nothing but kudos for her for coming to our rescue and doing a fantastic job!!!

Tish B: Made an appointment for makeup in person and bever received confirmation. Unprofessional.

Natalie J: Great availability of product compared to counters at the mall. Good, informed customer service.

Kiara C: I had the most wonderful experience here during the lash event they had Valentine’s Day weekend. I went in a little nervous, but told them the multiple colors I wanted for my night time eyeshadow look which included a cat eye and the use of pigment. I was BLOWN AWAY by the results. I will update this with the name of the lovely ladies who helped me; I seem to have misplaced the card I wrote it on 😝. Either way I highly recommend them for your makeup needs and purchases. Check out is always quick and efficient and they are also very knowledgeable about the products and how to correctly use them.

Darrell Fletcher: I thought it was very nice that the young ladies allowed my wife the opportunity to exchange some merchandise after we arrived 5 minutes after there 6P.M. closing time. It's not that often your allowed in a retail store after closing. Not only was they helpful but they had a bright smile on there faces.

Karen Coley-Lofty: An associate, Vanna did such a fantastic job at helping me transition from 8 years of using Bare Minerals to MAC cosmetics. I came into the MAC at the Columbia Mall because my current makeup was not offering concealer coverage anymore. Vanna did a makeover that I fell in live with. I felt so pretty that I purchased every product she used to make me pretty. She gave me advice on how to apply my makeup. I became a hottie at the Black Tie event.

T.J. P: I went in this week for my birthday because I thought they give a free makeover for a special occasion. I was given 3 prices for three types of makeovers. I was told someone would call me in 30 minutes... That was two days ago. Thanks a lot

Ayo “Joy” Oseni: Wonderful customer service. Danny was amazing and very patient. There was also another young lady that help us (forgot her name)

Suzanne Bivins: Great customer service!!

11. M.A.C. Cosmetics

LEAVE AN OPINION
1 reviews
M.A.C. Cosmetics
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 7050 Friendship Rd, Baltimore, MD 21240, United States

Guy: Cosmetics store



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12. MAC Cosmetics

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10 reviews
MAC Cosmetics
Location
2
Prices
2
Quality Product
2.1
Establishment
2
Customer Service
2

Address: 15300 Emerald Way, Bowie, MD 20716, United States

Schedule: Open ⋅ Closes 9PM

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


Grace: The young lady who did my make up was nice she just didn’t know what she was doing. I would like for MAC to train their employees on how to do make up on every skin tone. I am a black female I have a light almond skin tone the young lady who did my make was a light Asian I assumed since she worked at the MAC corner that she knew how to do make up on all skin tones boy was I wrong

Rosita Fagan: I was at the MAC counter today to purchase a red lipgloss. The young man working today was not friendly. When I asked him for his professional opinion about the ruby wood lipgloss, he replied “ It just a red lipgloss.” I did not feel welcome at that counter. I will not return to that location.RCF

karen herring: I just called to ask about Chanel lipgloss because it stated they carried that item. However, spoke with a rude guy that wasn’t helpful at all. Would never go there in person

TYESHA RAY: The Macy's staff is great but the MAC counter could use help. They never have anything in stock, Too many patrons and not enough employees, Customer service sucks because everyone is always on a smoke break.

Lauren Parker: Just rude! I asked the lady to help me find a lip color similar to what I showed her. All she said was "every thing we have is out". She wasn't even interested in helping me. She didn't even want to help me to begin with considering the exprssion on her face.

Tara: One cashier on a Saturday. Horrible!!!!

13. MAC Cosmetics

LEAVE AN OPINION
9 reviews
MAC Cosmetics
Location
3.9
Prices
3.8
Quality Product
3.8
Establishment
3.8
Customer Service
3.8

Address: 700 Fairmount Ave, Towson, MD 21286, United States

Schedule: Open ⋅ Closes 9PM

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


Paige A: Literally the worst experience EVER. Nothing is EVER in stock and although the lady helping me was trying to be nice, she was such an AIRHEAD. I literally asked for advice on so many things (i.e. which blush suits my skin tone better) and her answer was “yeah I’m not sure”. Sis that’s your JOB to know! And she constantly kept walking away from me while I was talking to her! I will NEVER purchase from a MAC store unless a corporate member contacts me personally.

Asia Thurston: Customer service was awesome!

Cynthia Wilson: Will for always LOVE mac but sales people need training CLASS

ELIZABETH K2710 ELIZABETH K2710: I do not used make-up at all. Mac do look clean😀😀☺

Johlene Oliver: Love theirs products

Bridget Ngwa: I love love love mac

14. M·A·C

LEAVE AN OPINION
1 reviews
M·A·C
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 11829L Fair Oaks Mall, Fairfax, VA 22033, United States

Schedule: Closed ⋅ Opens 12PM

Telephone: +1 571-432-2200

Guy: Cosmetics store



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15. MAC Cosmetics

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6 reviews
MAC Cosmetics
Location
4.2
Prices
4.2
Quality Product
4.3
Establishment
4.2
Customer Service
4.2

Address: 8651 John J Kingman Rd, Fort Belvoir, VA 22060, United States

Schedule: Open ⋅ Closes 7PM

Telephone: +1 703-806-5416

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


TAnya Wilson: The overall experience was good. The sales lady spent long time with us, helping to pick out the right foundation. But sadly, when we got home, we found out different shade in the package from the one we chose. I would like to return it, but not sure about their return policy.

Megan Betancourt: I went to grab a few refills on my way to the commissary and was greated by two bright and happy ladies. One lady graciously offered to help hold my infant son while I searched for the shade I needed on my phone. The kindness and helping hand made me feel so incredibly important as a customer and made my experience so much more easy and pleasant. After checking out she made sure to keep a record of my shades for the next time I stop in. Their system does not operate like the other MACs in the mall where they can pull up all your order history, so having a record of all my shades will be helpful in shopping at the MAC on Fort Belvoir again. Thank you ladies so much for making my day!

Brittany Pereyra: What a great store! Everyone was so nice and knew what they were doing. I came for my wedding look and had Amanda. She did an amazing job and made my day even better. I highly recommend this store!

Venkatesh Narayanan: This place is not for civillians. I bymistakely tried to reach this place for my friend and was chucked out since i was not having a government id. So if you plan to visit pls have a govt id with you to enter into Fort Belvoir area.

16. M·A·C MACY'S

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5 reviews
M·A·C MACY'S
Location
3.4
Prices
3.3
Quality Product
3.3
Establishment
3.3
Customer Service
3.3

Address: Dulles, VA 20166, United States

Schedule: Open ⋅ Closes 9PM

Guy: Cosmetics store



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Jacki Gardner: I have been using MAC for years, however my experience yesterday at the MAC in Macy's Dulles literally drove me to shop Sephora which I will be now switching all my business to. I went to the MAC in Macy's to get a foundation recommendation and recommendations for a full face of makeup as I was out of several items and was wanting to switch things up. When I walked in, there were only 2 makeup artists who were trying to help customers at the same time as they were doing appointments. I waited for a while to be helped, but when a makeup artist finally came over she asked myself & a customer who had come in after I did what we needed. Although I told her that I had been waiting longer and she acknowledged what I said, she then literally ignored me & proceeded to help the other customer. When she finally did get to me, she was clearly rushing & apologizing to the person sitting in her chair. I decided that getting anything other than a foundation recommendation was clearly not going to happen, and that I would just be buying the same items I had been using for years - no new stuff for me. She quickly did a foundation match. I needed to restock several items, which she found. At that point, she told me that they were out of the foundation she had recommended, but that she would give me a sample and order some for me. She indicated a huge stack of shipping boxes and said "it might be in there, as we have been out of it for a long time." WHAT??? It was clear that she was not going to check on that though. She totaled up my order, gave me a sample, but made absolutely no attempt to order the foundation for me. I then went to Sephora, and although their customer service was non-existent and literally no one offered to help, at least the makeup was accessible so I could try it out before I bought it. I bought a full face of makeup (which was less than half the cost of MAC) and will be returning the items I did manage to buy at MAC. If this MAC location is this busy, they need to add employees to give any semblance of customer service. MAC is not cheap, and being disregarded, rushed & ultimately leaving without even ordering the foundation that I had ultimately come in for is unacceptable. Shop elsewhere, it's not worth the frustration. I will not be back.

Dianna F (ChubEUnicorn): After trying to find the right foundation and someone to help me I finally walked away with no success. The girls were too busy talking and looking at their phones. I miss the MAC counter at Nordstrom. This mall is failing fast and staff like this doesn’t help

Leigh Shivers: Went to the MAC counter after spending some time in the Sephora where only one girl was working on a weekend. No thanks. Got a perfect match & exactly what I was looking for. Thanks!!

Rinku Sarker: This store is very very good. All girls are helpful & patience. Such a nice behavior. Specially Sofia. She was briefly describing me about products & how can I use it. Really appreciate her job.

17. MAC Cosmetics

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39 reviews
MAC Cosmetics
Location
3.5
Prices
3.6
Quality Product
3.5
Establishment
3.5
Customer Service
3.5

Address: 825 Dulaney Valley Rd, Towson, MD 21204, United States

Schedule: Open ⋅ Closes 7PM

Telephone: +1 410-769-8440

Guy: Cosmetics store



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Pretty Leo: I was greeted after walking in but then the lady who may have been the mgr. asked the older gentleman to help me. He was kind and seemed knowledgeable but also appeared preoccupied and continued to walk off and in the back as I was trying to get feedback. Customers should feel valued and have employee's undivided attention while personal phones and other items should take the back seat.

M T: I just wanted to take a moment to leave a positive review about a phenomenal employee at this location. An employee by the name of Davon provided me with the best customer service I've ever had at any MAC. He was genuinely personable and knowledgeable of the products offered. If all MAC employees were as friendly as Davon, I would shop exclusively at MAC for all of my cosmetic needs. Having been a MAC customer for over a decade, as well as being someone who personally works in customer service, I believe that recognition is incredibly important. Davon's approachable and extremely helpful service skills cannot be understated, and it is my sincerest hope that you this review is brought to the attention of the proper management to let him know what a wonderful job he is doing. I've also emailed corporate customer care to let them know how helpful he was.

Paige A: I was not greeted. I was not offered help. I was not told that someone would be with me in a moment. I wasn’t even given the friendly white people smile. Instead I was eyed up and down as I was confused on what to purchase! I run into this everytime at mac and no lie, when I went into sephora I heard these girls saying “go to mac!” “No im not going because they’re rude”. I will NEVER spend money here unless I am contacted by a corporate member and apologized to. EDIT: A year later and MUCH HAS CHANGED. A TOTAL 360. I was greeted by all of staff members. I was very confused about finding a new foundation, concealer, powder, and brow pencil. The manager I believe hooked me up with an amazing associate with a similar skin color as I (caramel complexion) which was awesome because she shared the same problems that I had, so she was able to help me even more. I walked out with everything I had came in for. I didn’t get an E receipt so I couldn’t leave my review there, but hopefully someone will see this and give her the recognition she deserves!

Skyy Herndon: The whole staff was polite and professional. Charles went ABOVE and BEYOND to not only help me with products but to correct the errors that I was making with makeup application and skin care. He was exceptional and helped me to further perfect my craft. He’s a great asset to the makeup community. ❤️

Darby Ferguson: This is the first time I have ever reviewed something, and I felt as though I had to because I have had such an awful experience ever time I come here. The staff are rude and disrespectful. They are abrasive and have horrible attitudes towards customer service. Their personal makeup looks so awful it's surprising customers here trust them to do their own makeup. The "makeup artists" are extremely unhygienic with applying customers makeup. The other customers are also rude and pushy. They store is overcrowded and dirty. This store needs a major facelift. Absolutely awful in every way.

Latosha T: That is rude and pushy. I asked for help looking for a particular color lip pencil and the associate simply showed me where the color name are on the displays and basically suggested I look myself. They were sold out after asking another associate for help. I left and walked to Nordstrom and had a totally different experience. I won't be back.

Ashley Simmons: This had to be the worst experience ever. it took 1 1/2 hours to do my make. I have great skin so there wasn't any reason this should have taken this long. The artist was long winded as HELL. He even stopped doing my make up to answer the phone, and then talked toooooo much. i was so annoyed and my make up didn't turn out right at all.... i was so mad. i will never visit this location again. oh and let me not forget to mention i felt like i was treated this way because of the color of my skin because everyone else that was not African american was treated fair. still not great but better then me

Cassie O’Hara: HOLY COW! Frist off- I don't understand how this MAC location has as many stars as it does on Yelp (4.5), when you google it and it only has 2.4 stars.. and honestly it should only have 1 or less. I have been to this MAC a handful of time. I have been there with makeup on dressed nicely and I have been there dressed like a bum in yoga pants. I have to say it doesn't matter what you are dressed like or wearing they treat you all the same... like crap. I am a HUGE makeup lover and MAC fan! I have been to MACs all over the world. This is worst MAC I have ever stepped into. Unless you are friends with someone there, don't expect to get help and even more upset if you are white don't expect to even be noticed. I have stood there waiting for help and have watch other women stand there and waiting for help also. I am going to list off things that have happened to me in this store 1- I went there and asked to try on a lipstick (they weren't busy) instead of applying it to my lips they handed me the lipstick and told me let them know how I felt about it. 2- I stood there for over 20 minutes waiting for someone notice me. Finally, someone asked me if I needed help. Asked her for what I wanted, she walked away and took me that it would be waiting for me at the counter. I wanted to ask her more questions.. but she was too busy talk to friends and laughing to notice I needed more help. I walked up to pay and the items I asked for were not at the counter. NEEDLESS to say, I walked out without anything. 3- I was standing in the store WAITING to be notice and finally got someone's attention for help and she answered "I about to get off" and then walked about without helping or getting someone else to help me. I could go on, but I am getting worked up and need to spot.. maybe I will update and share more later. long story short, unless you are in the cool kid's club don't shop at this MAC. I am planning on calling MAC headquarters and reporting this location.

April Taylor: All of the girls here are very catty and lazy except maybe 1/2. Which is why I stop going to this location as much as I use to. I called and stopped in twice this week asking for a certain eye shadow. The girls that were there assured my that this eye shadowed was being discontinued. I then checked on line and saw that it was in stock. Next I called the harbor east location, they still had it. So I go to the harbor east location, ask them if it’s gonna be out of stock. They told me that it was not on the discontinued list nor 40% off. They even called MAC Towson location in front of me minutes after I just called. The Who answered the phone from Towson location said that she doesn’t think they are gonna be discontinued and she doesn’t feel like looking on the list. They really need to do better at MAC in Towson, the attitudes and just the whole customer service experience there is poor.

A B: (Review for mac counter in nordstrom) I would give no star if it was an option the make up artist are very rude I wanted to get my face done to see if I wanted to try them for the wedding i was in, they kept saying no one was available while 6 ppl stood around talking, said there was a list but I watched two older women walk up after me and ask if they could get their face done and were taken immediately! I was certainly discriminated against, they did not try to service me because they thought that I would not purchase like the older women would have, but i had every intention to buy as much make up i needed to keep up my look on my own they are horrible at this counter and very lazy NEVER GOING BACK AND WILL SPREAD THE WORD! Everyone working this past weekend acted very uninterested and lazy everyone was on break when they saw two young women walk up asking about make up and getting face done, Dumb asses didn't know we were ready to spend money that day and a lot! Their loss never returning there EVER!

18. Macy's

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13 reviews
Macy's
Location
4.1
Prices
4.1
Quality Product
4.2
Establishment
4.1
Customer Service
4.1

Address: 8300 Sudley Rd, Manassas, VA 20109, United States

Schedule: Open ⋅ Closes 8PM

Telephone: +1 703-366-2671

Guy: Cosmetics store



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Macy's: what do users think?


Betty Crump: Great Customer Service Mac counter they don't do appointment here its first come first serve. Natalie the Rep always smiles and have a good way of helping each customer out in a quickly matter. If she's not doing it then Ashley or another Rep out. I love it here. Keep up the great work.

Wanda Payne-Banks: I LOVE this MAC counter! The ladies make me feel beautiful every time I leave. This particular counter is unlike the majority of MAC counters the ladies are extremely nice and always helpful!! Whether I am spending $30 or $200!! Whitney, Claudia, and Elena are professional and always extremely nice and helpful! Fair Oaks and Tyson's MAC counters should definitely take notes from these AMAZINg ladies!

Sarah Bear: Came here the other day and stood around for like 20 min waiting for the MAC rep to get done with another customer. I simply had a question whether a highlighter was in stock so I could test the swatch. Not sure why I had to wait so long for something as simple as that. So as I’m growing impatient I see another rep coming to the counter (possibly from a lunch break) and the same rep who had spent forever helping quickly jumps to the counter to “check” before the other rep could approach me as I was already looking pissed and ready to complain. Took her 2 seconds to tell me they were sold out. I’ve done customer service myself dealing with multiple customers and I’d be fired for this

John Constantine: I’m new to make up and was worried about shopping here but when I went to the counter I was greeted by a very friendly woman named Taylor. She made me feel so comfortable and excited about make up and helped me with everything. Can’t wait to go back to Mac and hopefully see her there:)

Brenda R: Joe was super sweet and helpful. Help me pick out the right shade of foundation!

Anika Met: always come to this MAC counter

carlos yanez: (Translated by Google) Now with a place with low prices it is much better (Original) Ahora con lugar de precios bajos esta mucho mejor

19. MAC Cosmetics

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27 reviews
MAC Cosmetics
Location
4.4
Prices
4.3
Quality Product
4.3
Establishment
4.3
Customer Service
4.3

Address: 11200 Mall Cir, Waldorf, MD 20603, United States

Schedule: Open ⋅ Closes 9PM

Telephone: +1 301-870-5800

Guy: Cosmetics store



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MAC Cosmetics: what do users think?


Olivia Richardson: I will NEVER spend my MONEY ON MAC MAKE UP AGAIN! The customer service is terrible and the staff should be re-trained on how to great customer as soon they walk in, and be polite and courtesy. MAC fails to realize that customers do not NEED them, but MAC NEEDS THE CUSTOMERS! It is very disheartening to go to the MAC counter to be brushed off and blown off. And it's unacceptable! I will never support this business, the women act like you are doing them a favor by you coming in to purchase things. As a African American female, why should I spend my hard earned money to be treated like trash? MAC DO NOT FORGOT, THE CUSTOMERS ARE THE ONES WHO PAY YOUR BILLS AND YOUR STAFF! HOW ABOUT THE CEO OF MAC GO UNDER COVER AND SEE HOW THE EMPLOYEES TREAT THEIR CUSTOMERS! And for what one week, if we all do not go to MAC, lets see how much business will drop!

T Bridgeman: YES... YES...YES! They are always so friendly and helpful! They have never pushed products on me but will make suggestions. It is always neat and clean.

CLEARLYaGENIUS Genius: Found what i was looking for and was able to complete my purchase in record time. Will visit again.

Michelle Ettienne: Extremely busy. Staff was friendly and helpful.

Melissa Baldwin: LOVE LOVE LOVE my Mac ladies and gent! They are the best!!!

Samantha Yvonne: Understaffed, undertrained, lacking customer service skills.

Eliza L: friendly and helpful staff

Cynthia choco: The have better coverage

eddie moore: Like a candy store for women

Paula Legore: The artist here are on point.