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1. SEPHORA
Address: 1000 F Street NW, Washington, DC 20004
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 347-5115
Business type: Cosmetics store
Near SEPHORA:
- a 6 meters away Greek restaurants in: GRK Fresh Greek
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SEPHORA: what do users think?
Keisha Gray: Even tho I was a lil late due to traffic. They Accommodated me for my BD. Layla was Excellent with my BEAT!!
Akula LA (Darkw1sh): Robert is a fantastic representative showed me a lot of products and was able to help me. Also the store is packed with every product under the sun, with a very informative staff.
Makeda V: Very helpful associates - there was a mishap with my in store purchased and it was resolved swiftly. Convenient to metro center and Chinatown stations
Jackie G: Fabulous customer service from Mischelle and JoAnn
Maninder Singh Dang: Good variety on display and very eager, polite and helpful staff.
Tina Muarie: First of all cutos to ya’ll! You all seem very fun, helpful and well trained and good people with great vibes! It was a vibe shopping there and very black friendly which is always a plus! Overall, this is the best Sephora I ever been too and I’ve been to Sephoras all over the map! Shoutout to Raven ❤️ who helped us so much and to Lee (I think thats right) who was the cashier. Im going to attach a photo so you guys know who im talking about. Raven was fun, has a vibrant personality and knows her stuff. No matter what she does she’s going places. & Lee made checkout smooth and easy! Thanks everyone 🤸🏽♀️
adi teame: Jemaya and James were great, they both were very knowledgeable of the products and listened to my needs so they could better direct me on what to buy. I appreciate how attentive and patient the associates are at this location.
camilo andres orduz toledo: Always, the staff always helping me out with products my GF askme to bring.
2. SEPHORA
Address: 1711 14th St NW, Washington, DC 20009
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 844-4050
Business type: Cosmetics store
Near SEPHORA:
- a 8 meters away furniture shops in: Interior Define
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SEPHORA: what do users think?
nelu jayawardena: First time visiting this location and the ladies were super nice and welcoming and helped me check for items that were limited stock at that time. Very efficient service and helped me pick up couple things thank you
Justin Salvador: Julia recommended me a lip butter balm by summer fridays and I *swear* its the only thing that healed my cracked lips so thanks girl :)
Natalie Setliff: I had such a pleasant experience with Julia! I will definitely be coming back because of how knowledgeable, professional, and helpful she was! Thank you, Julia!
Anna Sun: A friendly and approachable staff member answered all my questions and was super helpful. Great vibes!
Naomi Tolen: Everyone is very pleasant! Also THANK YOU BREYANNA ! For helping me with some Affordable Brands & they work perfect for my skin
Elicia Johnston: Ayonna is literally the best!! She’s so sweet, patient, genuine and knowledgeable. Helped me find both the perfect concealer and perfect perfume!
Catie Miller: Writing to compliment Jorge, who was super friendly and helpful. He got me in and out of there and was super knowledgeable. I was going to rate him on the survey but accidentally through away my receipt - hope this counts!
Saray Fischer: Great items in stock, always good service, I love this brand !
MD HEWITT: Writing to compliment Nefise who’s knowledge and customer service is by far the best I’ve experienced. This kind of help makes it easy to return to a store instead of just ordering online. Thank You again!
3. SEPHORA
Address: 1050 Connecticut Ave NW, Washington, DC 20036
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 839-3690
Business type: Cosmetics store
Near SEPHORA:
- a 7 meters away custom suits: Men's Wearhouse
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SEPHORA: what do users think?
C.R. Franklin: Andrew helped me find my usual tinted moisturizer and a new mascara for statement eyes (Monsieur Big). He gave me suggestions on how to use Nars’ Orgasm X and how to mask-proof my makeup. So helpful, and what a sweet guy! Store was immaculate as Sephoras generally are, and there are lots of new products on display. I will be shopping this location again.
Olga Crawford: A great location with a wide range and nice helpful staff
Lessly Sanchez: Bad costumer service the manager was rude, she look like she doesn’t care about was going on. The sales women doesn’t gave me my birthday gift And I bought Dior cosmetics.
Naomi Flegel-Farmer: OKAY !!! Carla at this Sephora is the nicest person I’ve ever met !!! Love her ! She was so helpful and informed! Will definitely make this my regular Sephora!
Cara Jones: A few items here and there out of stock but clean store, very friendly staff, usual Sephora experience.
4. SEPHORA
Address: 380 7th St SE, Washington, DC 20003
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 544-0202
Business type: Cosmetics store
Near SEPHORA:
- a 9 meters away photo shoots in: DC Corporate Headshots
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SEPHORA: what do users think?
Rachel Satterfield: I love this location! A sales associate helped me yesterday as I was about to purchase the wrong color foundation. I wish I got her name. Keep up the good work
Lady J: I was greeted by a nice young lady who assisted me as soon as I walked in. I went to purchase the Fenty foundation and they were out of stock but this young lady took time to enroll me into the rewards program and to check to see the availability of the product I wanted at a closer store. She was attentive to my needs, very professional and had great customer service skills.
Emily Jackson: Great customer service! I was (pleasantly!) surprised by how large the selection was for such a small store (for Sephora). Admittedly I do mostly shop online for cosmetics, but the shopping experience in this store is awesome and I will definitely be a repeat in-person customer.
Jonathan P: Small store but brand selection is getting better all the time. Staff is very knowledgeable about the products and they pack a lot of products in a small space.
Tashira Watson: Had an amazing experience here! Very welcoming and friendly environment. Cayla was amazing! Very helpful and knowledgeable of products. Would recommend this location!!!
Unparalleled Eye Designs: Totally appreciate gathering my goodies at this location. Associates are always pleasant and make great suggestions! On my last trip, a lovely young lady named Kirah was a delightful help! Give it up for the Sephora lip stains, the best! Happy New Year!
Matt Hill: Small store, but tons of stuff to browse through. Friendly staff, too.
Montgomery B: I like this place, it’s a new spot in Eastern Market. The people who work there seem to be knowledgeable on their products. Although they don’t have the biggest selection, this store still has most of the popular items
5. SEPHORA
Address: 3241 M St NW, Washington, DC 20007
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 338-5644
Business type: Cosmetics store
SEPHORA: what do users think?
Tajee Almon: I wanted to take the time to recognize Todd at this location! I went in without a clue of what kind of perfume to get my fiancé for Christmas. Todd helped narrow down some choices for me and asked all the right questions! We spent about an hour together sampling different ones and he was patient throughout the entire process. She loved it come Christmas Day! Thanks again Todd!!
Christine Be: Went here on a busy Friday afternoon to get my makeover for a wedding. I was greeted by several friendly associates at the door and again at the makeup counter. Serap did my makeup beautifully, so much so that my husband actually commented on how good it looked and the lashes she applied on me. I’ll definitely be back to this location!
Konstantin: My wife and daughter loved this place. Found a lot of stuff they need there
Sheila Marshall: I love this place. The ladies in this store are made up beautifully. The customer service is very good. The recommendations with certain products are GREAT!!!
imtiaz ahmad: Quite well organized and helpful staff.Many choices to choose from.
San Maltez: I went a few weeks ago to this Sephora. It was my first time here. I was assisted by Martha! As soon I came in she greeted me with a smile and asked me for help. I had several items I needed which she helped me find super fast! I appreciate her kindness and assistance!
Lani: CS is usually MIA. There are three reps that I believe had above average service and I definitely remember how they went above and beyond to help me find products over my visits. The rest do a bad job matching foundation and having product knowledge. They have all the greatest brands. Good location just don’t expect to find a park.
Maryam Al-Wehaibi: Serap helped me find exactly what I was looking for, exact shade, consistency and coverage! I highly recommend asking for help when you’re looking to buy a foundation. Super grateful💜
Andriana Nazarian: Unreal experience at the Georgetown Sephora on 9/13/2020. Walked in and was immediately greeted by a woman named Renee (I think), she was so sweet and immediately helped me find what I was looking for. Then I had some questions about skincare, she sent me to the aisle where I was greeted by the manager, Jesse. He truly knows his stuff and suggested products that were so up my alley and listened to my concerns. I was so impressed with this Sephora crew. Every person I came in contact with, went above an beyond to help! Store was so clean and followed all CDC guidelines. Will be coming back to the store exclusively. Thank you Sephora crew-- you all made my day!
6. SEPHORA
Address: 5330 Western Ave, Chevy Chase, MD 20815
Schedule: Open ⋅ Closes 7PM
Telephone: (301) 718-3050
Business type: Cosmetics store
Near SEPHORA:
- a 35 meters away shopping centres in: The Shops at Wisconsin Place
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SEPHORA: what do users think?
Danielle A: I recently got my makeup done at the Chevy Chase location by Karynne and let me say... SHE IS FANTASTIC!!! As a woman of color, getting your makeup done can be stressful because you never know if the artist will be able to match your shade, etc. Let me tell you Karynne is a true professional and has a lovely spirit. We chatted like old friends and my makeup came out A++++. Also, the other ladies at this location are very nice and helpful. I highly recommend!!! Thank you!!
Il Kl: Karynne I think is her name is the most unprofessional Sephora employee I’ve been helped by. In multiple occasions she gives looks, makes unprofessional remarks and overall bad experience
Response: Hi Il, we are sorry to hear this. We strive to provide a welcoming and helpful environment in our store, and take pride in our client service. Please send an email to StoreReviewSupport@sephora.com with the details of your visit, so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Belle Elving: I visited Sephora at Chevy Chase this week and Kaylee was so helpful. Guided me to the product I was in search of, helped me choose the right concealer shade under store lights and in natural light, and gave me a quick tutorial on application. With service like that, I’ll definitely be back! Belle Elving
Uptown Girl: The ladies here are very nice, helpful but not too helpful. Great recommendations are always made at this location. Got the powders I needed for my kit.
G Terry: After coming to this branch of Sephora for over 7 years and never having one bad experience, I believe that the company puts the best employees at this location. I love my experience here. I was in today 3/14 and Shauna was so helpful with assisting me with my hair care needs. She was so enthusiastic about the love for the brands and really listened to my needs. She even looked up the ingredients for me, thank you! I love everyone here such a prime example of an excellent Sephora experience.
Angela B: Kevin, Sara and Kaylee all helped me find the products I was looking for. They had great knowledge of the store and listen to what I was looking for. I really appreciate their professionalism.
Lani: Glad they finally expanded to carry darker shades. I just wish the employees would let you shop in peace a little more.
C Macdacious: Friendly staff...needed to try a new perfume and was assisted to a couple great fragrances.
Redeemed / የተዋጀ Yetewaje: It was good, I called before I get their and they were able to hold what was needed, thank
7. SEPHORA
Address: 1100. S. Hayes Street Suite# F06A, Arlington, VA 22202
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 415-4501
Business type: Cosmetics store
SEPHORA: what do users think?
Tamia Wallace: Have ordered same day delivery twice and received the incorrect order twice. The first time I ordered 2 concealers and received skin care products intended for a completely different customer. Today I ordered an array of cosmetics and they brought me the order I placed over a month ago. Can’t speak for in-person service but I’ll never be ordering same day delivery again. Thankful for the wonderful customer service woman for refunding me both times.
Response: Hi Tamia, we are sorry for this experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the order date and location of the store, so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Carla Ferguson (Your Bon Viveur): My go to makeup stop and shop. They have every product that you can imagine for all shades, styles, ages, etc. They also carry my new favorite lip line Sephora #lipstories. They have the best colors, applies smoothly, lasts long and moisturizes. A must buy!
Jasmine B: Melis is so awesome with eyebrows. She is my new eyebrow lady. She is kind, gentle and fast. Taylor is my go to she is knowledgeable and on point. Thank you ladies for making my experience memorable!
Tony Harrell: Thanks Jodi for helping me find my concealer tonight! Overall great experience! Team was friendly! I felt welcomed and Jodi was very knowledgeable about the product! I’ll be back! I’m excited to try out some powders next week’ Happy holidays!! 💝
M.E.: Very good suggestions & variety of cosmetics, hair products, beauty products to choose from. This location, at Crystal City Mall (Va.)helpful & attentive.
Kikki 400: Sean gave me a mini makeover and taught me a wonderful blend technique for concealer the store was clean no samples/ testers were unkepted I was very pleased with this visit
Leah Jervis: The assistant who helped me really took the time to show me everything. Really friendly staff.
Kathi Muhammad: The Staff was group together at the register looking at a cell phone. Staff on the floor was friendly and offered assistance. The ladies behind the counter was not.
Response: Hi Kathi, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Alana Campbell: I absolutely love Jodi and Toni ! They make my experience at Sephora wonderful! Every time I come into Sephora Jodi is so kind and very helpful. Tony always rings up my purchase with a smile. Love these two associates. If you want exceptional customer service then come to this location and ask for Jodi or Tony, you will not be disappointed.
8. SEPHORA
Address: 2800 Clarendon Blvd R550, Arlington, VA 22201
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 528-1273
Business type: Cosmetics store
Near SEPHORA:
- a 5 meters away escape room de risa in: Bond's Escape Room - Arlington
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SEPHORA: what do users think?
Crystal Sanniez: The store was bright, clean and well stocked. But the staff lacked the professionalism I’m used to seeing at other locations. I do not recall being greeted upon entering; but I did walk in with two other women so there may have been a blanket “hello”. But not once in the 30+ minutes I was in the store did a staff member ask if I needed help or if I were finding every thing okay. And I walked past, and even stood within a foot of several different employees. Finally the young lady ringing me up neglected to provide the same kind voice and general conversation she’d just provided to the woman before me. I don’t see myself visiting this location again any time soon.
Anthony Speziale: Had an A+ experience here for my first time ever buying something from a Sephora. Had no idea they had mens cologne! When they were out of the scent I wanted, one of the reps there was an awesome help helping me find an alternative that worked. I can’t recall his name but I think he was the only male working on 5/29 afternoon! Because of him I’ll be back!
Keyanna Gibson: I love this Sephora! Every time I step in I’m greeted by a baddie, any time I need assistance they point me in the right direction, and they are really helpful with tips and tricks!
Marko Mitic: I recently visited this place. Decent man perfume selection. Nice stuff and very friendly 👍 There is some girl was working today there, I think I fall in love with her 😌😍 She made my day!
Justin Salvador: Love this sephora! Maggie & jannay shout out yall i love the blush and eyeshadow you guys helped me pick out
Lucy Saylor: I love this sephora so much. The ladies working here are so sweet and helpful. They are very funny too and make the experience shopping here super enjoyable. They try their hardest to help you find exactly what you are looking for and try to do it as quick as possible. I don’t know how much they’re getting paid but they deserves a raise!! Definitely recommend
Laurie Zabala: Smaller sephora. I visited on a Tuesday & there was only 1 other guest in store so it seems not to be a busy location. Some items not in stock, but associates are friendly.
9. SEPHORA inside JCPenney
Address: 11160 Veirs Mill Rd, Wheaton-Glenmont, MD 20902
Schedule: Open ⋅ Closes 7PM
Telephone: (301) 929-5100
Business type: Cosmetics store
Near SEPHORA inside JCPenney:
- a 36 meters away hollister Store: Hollister Co.
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SEPHORA inside JCPenney: what do users think?
E. Ross: I was looking for an item and a lightskin worker with a slick back bun hostility verbally assaulted me. She was rude and disrespectful.
kiana Behboudi: I went to Sephora in Weaton mall on 6/8/21 around 3:30pm to buy eye wrinkle removal cream. The staff whose name is Yocery or something similar was rude and not helpful. She answered my questions with harsh tone, and she was walking when I was talking to her. So I was so mad that she is refusing to pay attention to me. She did not have any customer, so means she was not busy and she was telling me don’t touch anything mama mama!!!!!, Im coming!! Mama is not proper for Sephora!( it’s not my point anyway) I refused to buy the product. She needs to be polite and even if customer touch sth by mistake, she needs to tell them nicely. I am waiting for any response from the store manager! Her tone was so rude as well!
berenice: It’s super small and shelves are empty or not even used… couldn’t find even one thing of all that I was looking for…
Taryn Toy: Very rude employee approached my 22 year old daughter and I and rudely asked us not to touch any items in the store after we picked up our items to purchase. The employee may have been under the impression that we were “just looking around while touching stuff”, but she never acknowledged or assisted us in any type of way prior to us making our purchase selection to figure out that we knew exactly what we came for. The employee’s tone convinced my daughter and I that our money would be more appreciated elsewhere. After we left the store, we looked up the items we were going to purchase on Sephora.com to order them through there and found out that they were cheaper online than in the JC Penny store. The Overpricing and Rude Customer Service is all I need to never to go back.
Ana Sorto: 04/25/2020 I entered the store and a Latina cashier yelled at me to leave the store because it was already closed, she did it with the intention of humiliating me, she told me that if I did not have eyes to see the black tape that was at the entrance, She did it in front of many people and they all stared at me It is not a professional way of saying things, his intentions were clear of humiliation! I am a compulsive shopper of this store! but I will change to ulta beuty!
Brandi Francis: I stopped in once, was ignored for a few minutes, left and read the reviews before returning expecting to be fully disappointed. I arrived ten minutes to close in search of color correcting cream (so a bit of attitude would be completely fair). The sales clerk let me know that they were no longer doing color matches but showed me to the product I wanted and made some quick suggestions. It was clear that she was rushed, but she was very apologetic and suggested that I take a product sample instead of purchasing it full out without being completely certain it was what I wanted. It was clear that I was a novice, so she also made some quick suggestions on application. I gave 4 stars due to the previous experience where I was ignored entirely.
Shire x 3: The sales associates were to busy in their personal conversation to notice that I needed help. When they finally helped me the gentleman was nice and did apologize for not paying attention the girl on the other hand when I asked a question about the foundation I was interested in she kinda brused me off with an Im tired off this place f*** my manager type of attitude. I did wind up purchasing a few items and I gave two stars only because the young man who rung me up was nice an apologetic.
10. SEPHORA
Address: 810 King St 1st Floor, Alexandria, VA 22314
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 997-5088
Business type: Cosmetics store
Near SEPHORA:
- a 10 meters away escape room de risa in: Escape Room Live Alexandria
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SEPHORA: what do users think?
Rahman Afrin: I like Sephora product for their quality and collection of multi varieties. But as usual their price is quite high but anyway we have to buy it because if we want to use good product. However the staffs in this location are not that much welcoming and friendly compared to other locations. I had hard time to get any assistance from Sephora associates
Response: Hi Nadia, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Miracle Parish: I do not recommend this location. Order online or go somewhere else. I walked in and THREE associates near the entrance looked me up and down and said nothing. Then, they just watched me searching for items. I had to keep running back to the cashier to ask for help while the associates at the front talked. One even ran into me and didn’t say excuse me. It was very uncomfortable.
Response: Hi Miracle, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Daniel Schwartz: This afternoon I visited the Alexandria location to pick up foundation. It was my good fortune to be helped by Alex. She listened to what I wanted and was able to give me some choices for my ruddy complexion. I ended up with an It product that I am very happy with. Thanks to Alex for her superlative service and friendly Face.
Louise Watts: Great selection. Often brands and products that are new, at least to me. Knowledgeable, helpful staff. Usually crowded but still manageable. Prices as good as any where else.
Skyla Bailey: This was my first time at this location and boy did I love it! Vanessa was very sweet and helpful when it came to suggestions. Will definitely be back!
K Hicks: For starters, this female was smoking in front of the entrance. 🤨So disrespectful and inconsiderate.😖 Aside from that, Nessa was very knowledgable and helpful. Decent Jo Malone and Atelier selection.
A T: This Sephora oddly does not offer free samples although many others I have visited throughout the country have. I have over 400+ points nor did they offer any items in exchange for these points. I am going to chalk it down to poor customer service. I won’t visit this store again.
Response: Hi A T, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Savanna Vidal: Poorly stocked and the worker with the artificially colored red hair was incredibly unfriendly and couldn’t have been any less helpful.
Response: Hi Savanna, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
_ Moxey: Very clean stand-alone store. Did need to fund someone to ring up about 4 customers who were waiting to check out but overall good experience.
11. SEPHORA inside JCPenney
Address: 3401 Donnell Dr, Forestville, MD 20747
Schedule: Open ⋅ Closes 7PM
Telephone: (301) 420-3400
Business type: Cosmetics store
Near SEPHORA inside JCPenney:
- a 88 meters away foot locker Stores: Foot Locker
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SEPHORA inside JCPenney: what do users think?
Fresh Prince: Visited this location for gift purposes. Very informative, helpful, and an overall good experience.
April Winston: Great customer service!! Extremely helpful, no matter what day I go to this location they are always going above and beyond to help and are super pleasant.
Lasonya Weaver: The experience was wonderful, they really listen n help me to get things I needed for myself
Lakeshia Arrington: Thank you to Marlone & Zaquetta, you too have excellent customer service!! Zaquetta thank you for finding me the perfect lip color!! You rock!!
Antonio Davall: My wife loved the store
12. SEPHORA
Address: 7101 Democracy Blvd Space #2518, Bethesda, MD 20817
Schedule: Open ⋅ Closes 8PM
Telephone: (301) 365-9590
Business type: Cosmetics store
Near SEPHORA:
- a 9 meters away shops where to buy candles in: Bath & Body Works
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SEPHORA: what do users think?
Moreen ABESSOLO: Amazing time at Sephora with their sales agent "Charlotte" who helped me a lot and was extremely patient! I went because I wanted to renew my entire makeup. Great time from the team!
Amy Bollmer: Andrea did my makeup yesterday, and walked a first time makeup wearer through everything step by step. Absolutely wonderful! 6 stars if I could!
Frederique Abate: I came to Sephora to get new products today, in another words to spoil myself. I had made a list of products I wanted, some of which I have being using for a long time. Unfortunately some products where out CHANEL did such a wonderful job to introduce me to some new foundation I did not know about and surprisingly they where more Fabulous and matched my skins so well than the previous foundation I was coming for. Then, she helped me get the other products that were on my list, the ones that were out of stuck she new exactly which one she could substitute with. Thanks also goes to TAJ very warm and welcoming. Thank so much CHANEL and TAJ.
Genesis Roman: Basia helped me and my mother find the perfect products for our skin. The first time I came she assisted me and I loved the products and I just went again yesterday and she was there again and was just as sweet and helpful as the first time. I love this location just because of her lol. Thank you so much Basia !
Leslie: Thank you to Charlotte! I was looking for a new foundation and she helped me find the perfect one.
kiana Behboudi: The salesperson Basia was very nice, the only problem in this store is when you ask a question about skin problem, they walk yiu through all the creams and serums and treatments they have in the store and make you board, so at the end you decide not to buy any. My recommendation is interducing 1 or 2 diffrent brand is completely enough for customer. Thank you
Stephanie Song: I feel so awful because I missed the window to give a Sephora survey review of my experience here, so I’m writing my review here. My experience at this store was basically a full consultation. I’m getting married next week and doing my own makeup because of COVID. Emely helped me pick out EVERYTHING I needed for that day and took time and consideration for everything from my skin type to the look I wanted to achieve. She walked through every step of the way with me and helped me even create the process in which to apply all the products I needed. A million Thank Yous to EMELY for helping me that day. You made an anxious bride feel more prepared for her big day!
Sam G: I have to agree with the the previous reviewers that customer service at this Sephora is inconsistent. From the times that I have frequented the store, I am either greeted at the front of the store or have zero encounters with the staff. Inventory is usually good so no significant complaints on that. On the brighter side, the store layout is easy to navigate through and the store as a whole is clean and pleasant.
Kimberly 529: This Sephora makes me feel so comfortable!!!! The workers are so nice and are always willing to help you. They put effort into helping the customers unlike other Sephora stores I’ve been to. It is further away from where I live but it is worth the drive!
13. SEPHORA
Address: Space# D7U, 7966 Tysons Corner Center, McLean, VA 22102
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 917-0002
Business type: Cosmetics store
Near SEPHORA:
- a 23 meters away MAC Shops: MAC Cosmetics - Nordstrom
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SEPHORA: what do users think?
madhuri Bramhe: Bought Astrology Lip Stories Lipstick Aries and Sagittarius, color looks good after applying, exactly as I wanted. Thanks Sephora.
Rojina Al: Great selections and many brand names. Prices vary and not much of coupons or sale however many great and high quality items. Also, there are many items on sale online.
Elizabeth Portillo: Costumer service is nonexistent at this place! Went there today, was looking for one product in specific, but what an experience. First of all it took a while to get help, everyone was just walking around acting like they were busy while doing nothing at all. Well I finally got this lady to ask me if I needed help after she was finally done chatting and laughing with this person she was with, anyways I told her what I was looking for, that I have seen on line that they had it in stock at this store, since it was out of stock in others Sephoras and online, Omg!!! What a smart a$$ she thought she was, rude, rude and plain rude! First of all she didn’t even let me finish the sentence I saw on line when she was already telling me why don’t you order on line then???? Really the rest was just plain sarcasm and rudeness. So, so frustrating. I spent thousands of dollars at Sephora every year and avoid going to the store as much as I can since this one in Tyson is the most convenient to me for the location, because every time I go there and need help with something is almost impossible to find help or nice people to help, but today it was just the worst of all. Sometimes I wonder if this is how they treat everyone or only brown skin people like me. Disappointed!
Response: Hi Elizabeth, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Emily Rose Bosco: This is a weird review to write but yesterday I was inside the Sephora when a shooting occurred at the mall. The staff were absolutely incredible. They made sure everyone got to safety and helped us hide in the back. Even during a dangerous situation they still cared about the customers! Thank you so much Sephora Tyson’s Team! You made me and so many others feel so safe during such a scary situation!
Esku Mel: I had a pleasant experience at this location thanks to Paola for going above and beyond! Kudos to you Paola, employees like you are the reason why clients wants to continue doing business with the company in general. I was struggling to find a perfect match, Paola approached me and gave me options, she is very knowledgeable, personable, enthusiastic and professional. Thank you Paola!!! You made my day!!
Sangi Colney: BEWARE !! When u buy perfume at Sephora, make sure it’s not an empty bottle inside the package like mine. I am totally shocked that there was a dirty empty bottle with no cap inside the Dior perfume package. And when I told the manager , all she said to me was I will let DIOR know what happened … didn’t take any Sephora responsibility ?? Well I guess I need to shop at Dior to buy Dior perfume so they can listen to me. Sephora, you really disappoint me.I delete my app with this review
Response: Hi Sangi, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
14. SEPHORA
Address: 2921 District Ave Suite 140, Fairfax, VA 22031
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 592-4475
Business type: Cosmetics store
Near SEPHORA:
- a 23 meters away barnes & noble Store: Barnes & Noble
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- Be the 1st in the ranking
- exclusive page
SEPHORA: what do users think?
Mhay Hilot Healing Hands: I love the store, very organize! The beauty Expert named Bree did above and beyond explaining about the products that I am interested with… she did the recommendations that good for my husband skin as well..she’s spectacular and knowledgeable.Highly recommended! 10/10 satisfied customer
Melisse Baylor: I went to this location looking for a toner. Immediately helped by woman named Summer. She showed me a few products and was SO NICE. I bought one of the products and love it. Summer was wonderful. My only issue with the store is its smaller size - I usually go to the big store in the mall.
Chanel Butler: Ericka was amazing! She made me into a belle of the ball! Also the service was superb. As soon as I walked in I was greeted with helpful staff who helped me pick out a sunscreen for my face. Unfortunately they were all out of the tatcha face cream since it’s so popular.
Candice Jones: opened product in closed container. was grossed out. however, i contacted sephora and the store was more than willing to exchange my sketchy product for an unopened one. very pleased with the customer service.
Lindsey: Walked in not knowing which way was up and left with everything I needed for a serious glow up!!! Hunter was so knowledgeable and really, really took my specific needs in to consideration. Couldn’t have pinpointed my dream products without his expertise and time, 5 stars.
Abdulrahman: Worst Sephora experience ever! 👎🏼👎🏼👎🏼The staff ignored us for over 15 minutes, and when we tried to ask for help, the girl simply walked away! I had never had an experience like that before!!!!!
Michael Raymond: Quite honestly the WORST Sephora location I have ever been too. The associate named Summer is overbearing and rude, and seems like all she wanted was for me to spend money period. Didn’t matter what I wanted or needed, just the money in my pocket. The associates Zoey and Hunter were kind and saved my visit from being a complete waste. This store needs better management.
15. SEPHORA
Address: 11878 Grand Park Ave, North Bethesda, MD 20852
Schedule: Open ⋅ Closes 8PM
Telephone: (301) 816-3113
Business type: Cosmetics store
Near SEPHORA:
- a 25 meters away croissants of: Sunday Morning Bakehouse
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- Be the 1st in the ranking
- exclusive page
SEPHORA: what do users think?
Lakieya hunt: I had a amazing experience! Chi helped me with my skin care products and I couldn’t be happier. Chi was very helpful and professional and knew the right products I needed everything she recommended I purchased. All the ladies were very helpful and I can’t wait to return to update chi on my journey and of course buy more things.
ciara d: Shame that your own kind will stereotype and racially profile you. I came in looking for skincare around 6:30-7pm. I was never greeted, however an African American woman decided to follow me and my friend around the store pretending she was fixing things. Only after the third time of her coming near us did she ask if we needed help. At this point we were ready to check out. While waiting on line , we were looking at the samples to which once again she had to pretend like she was fixing items to watch us. I guess the anxiety of whether we were going to steal got to her and she decided to ring me up. She had a somewhat attitude when I gave her my email and said “ I don’t have you in the system” with displeased tone. I had to let her know she misspelled my email and suddenly there was a change in tone once she figured out she was wrong. Anyway, she was so laser focused on us that many people could’ve stolen items in the mean time. Sad.
Response: Hi ciara, we appreciate you taking the time to reach out to us. We're sorry to hear this and harassment of any kind will not be tolerated. Please send us an email at StoreReviewSupport@sephora.com with more details, like the store location and date of the experience, so we can learn more and properly investigate this.
Nakita: @Louise Browne, I totally agree!!! The Sales associates always seem to have an attitude, especially when I have an issue or need to speak to the manager. They don’t seem understanding at all, and I buy SOOO much from Sephora!!! I’m a top tier Rouge member. Nearly every time I visit this location, I hear them talking behind my back. They never apologize, even if they are unable to fulfill a request. They act like I’m crazy for asking them to honor the price of an even exchange. I’ve given them multiple chances—each time I go, thinking it will get better. I’m never going there again!! Going to have to go further out my way and go to Montgomery Mall. They seem more friendly there.
Srisha Baniya: I never felt harassed like this before. As soon as I entered an African American lady approached me ( Oh you are returning) she saw I walked in with Sephora bag. I said yes. She didn’t even let me breathe. I wanted to buy foundation too but she was rushing me n following me through out the store. I asked her if I came right before closing, she said no. I decided to do return only at this point because she started to roll her eyes. Then, at the counter she asked me did you used it? I replied, I tried it. Then she goes,’just say yes’. I was so offended n intimidated this time, I wanted to leave right away. I have received amazing service at any other location. She is definitely a wrong hire for the customer service business.
Response: Hi Srisha, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Louise Browne: I’m done with Sephora. This location the women have a bad attitude. Sephora used to be a great place to buy my straighteners but not any more I’m so done. I brought amika straightness from them about 6-8 months ago and they just stopped working. Sephora refused to help or assist me in the return of them. There’s no place like Nordstrom if I can I will shop for everything there from now on. The amount of money I’ve spent with them and never returned anything I’m highly disappointed. I will not be spending my hard earned money there and I encourage anyone else not to do the same. No loyalty to there customers.
Response: Hi Louise, We strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Leslie: Thank you Angelica for helping me pick the perfect shade! She was super nice and very helpful. It’s four stars because of the big African American lady who gives you nasty looks and an attitude.
Suzana V. Hübenthal: Unprofessional and rude called ahead to see if an item is in stock was told that it is and item would be placed on hold got to the store to be told no it isn’t. Staff needs to be trained on truthful business manners. Drove 50min based on a lie
Response: Hi Suzana, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Jose Rodriguez: Walked into the store with my girlfriend, was greet at the door and asked if I was looking for anything specific we said no just browsing. We were confronted again 2 mins later with the same question from the same employee which we answer with no. The employee literally followed us around the store for the next 6-7 mins and when she was finished the lady behind the counter who watched the entire thing came over and confronted us once again asking if we had something specific and there when we said no she stepped back and stared at us. The entire situation was strange and offputting especially being followed around the store. I didn’t even want to buy what we found at the store. I’d rather go anywhere else.
Twofakind: Now reading through reviews I can see why there is so many complains about been harass at this store! Wow! I came in yesterday to buy a a new huda product, which it was out of stock. 1st lady was very nice. Then a middle age African American approach me with a Huge attitude again asking me with ATTITUDE what do I need? I’m. Like excuse me? Then she proceed to scan me with her eyes up and down, I don’t know if she thought I was stealing? Honey please! I’m like WTH? I left furious and concerned to know how in the world you can hired people like this? I worked in retailed for 24 years I never trained or told any of my employees to do this with anyone ever. I’ll be shopping at the Gaithersburg location which is far from me. But I have no other choice. Ridiculous.
