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1. Sunbelt Rentals - Washington
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5
43 reviews
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Address: 3031 8th St NE, Washington, DC 20017
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (202) 529-4667
Business type: Equipment rental agency
st4578: Extremely happy with the responsiveness we receive from this company. In the construction industry, we deal with issues daily that require the need for a quick solution. Tyler Love and his team have been a tremendous asset to us over the past year and we look forward to our continued partnership moving forward.
Kevin Ober: Sunbelt has come through time after time for our job site. Our rep for the area is Tyler, who is going above and beyond to ensure customer satisfaction. 3PM and hydraulic line breaks on a skid? No problem, Sunbelts got you same day. Get a late work request and need equipment? No problem, call today and you will have first thing in the morning. Very satisfied.
Chris Marcelin: Tyler Love has been a huge help on our jobsite. He is extremely responsive and gets us the equipment we need in a timely manner. Every time. Whether its picking up or dropping off, Tyler is always on point.
Sean Knee-High Ruane: I wanted to give a big thank you to Tyler Love. I am a Superintendent for a construction company and this guy has come through with anything and everything I’ve needed, often times, on short notice. Tyler has gone above and beyond to help me with my needs, delivered items and equipment personally , always with a smile. Thank You Tyler and Sunbelt !!!!!
John Pali: Sunbelt team is always professional on time and excellent customer service. Big shout out to Tyler Love for being always available to assist our team and be soliton driven. Thank you for your partnership!
Thomas Martin: Great branch to do business with! Tyler Love always understands our urgencies and solves all of our equipment problems before we can! Also very knowledgeable when it comes to limited access.
Fikri Mert Arikan: Tyler Love is the best. We have been working with him for a year. Very responsive and problem solver. 100% satisfied with the service.
2. Tool & Truck Rental Center at The Home Depot - Washington
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5
7 reviews
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Address: 901 Rhode Island Ave NE, Washington, DC 20018
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 281-2270
Business type: Tool rental service
Brenda Conyers: Someone picked up the phone and put me on hold and never picked up the phone to answer my question about renting tools! I was on hold for 20 to 25 more mins I took another call and nobody came back! Terrible customer service not coming back to the phone. I young lady answer the phone I heard her voice.
Michael: Rented dehumidifier from tool rental department. Spoke to staff on the phone before picking up and they agreed to stay open until I arrived, because this was late and looked like I might not make it during their regular business hours. Very polite and helpful. Equipment worked well.
Yvans Cator jr: Wish they had more equipment selection but the customer service made up for it. Had some issues with a piece of equipment and one of the supervisors helped remedy the situation. Also was a pleasure to speak to!
L. T.: OK 👌
3. Ahern Rentals - Prince George's County
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4.9
4 reviews
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Address: 7910 Penn Randall Pl, Upper Marlboro, MD 20772
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (240) 691-0200
Business type: Equipment rental agency
Wendell England: My place of employment.
4. Oxon Hill Rentals: Party Equipment and General Tool Rental - Fort Washington
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5
124 reviews
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Address: 9120 Livingston Rd, Fort Washington, MD 20744
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (301) 248-4555
Business type: Equipment rental agency
Gale Mcfadden: On the morning of my event I contacted OHR in desperate need of 15 folding chairs. I went immediately and was loaded up right away. The gentleman stacked the chairs neatly in the rear of my SUV and I was on my way in under 15 minutes and it only cost me $20.
Charles Dickson: These people are friendly, professional and helpful. They have a wide variety of tools and equipment available and will work with you to make your project happen. I would have rated them a five but there was a slight wait time when I was there. Good folks!
jacquie mcclure: They are very nice and knowledgeable. Call to make sure they have what you need
5. Sunbelt Rentals - Prince George's County
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4
60 reviews
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Address: 8400 Pennsylvania Ave., Upper Marlboro, MD 20772
Schedule: Closed ⋅ Opens 6AM Thu
Telephone: (240) 492-1540
Business type: Equipment rental agency
Christian Zazzali: As a busy commercial contractor I count on fast, dependable delivery of new and well maintained equipment. They never fail.
Kenneth Richardson: In and out. Very reliable they have a wide selection of lawn equipment.
Justin Smitley: Big props to Tyler Love. This man always delivers on a seconds notice! thank you, I highly recommend
Jeff Christopher: I had a great experience today at this location. Samuel Amaya ask for him. Very informative guy!! Took his time and explain the various equipment and showed me each piece i needed for a upcoming job that really help me plan how im gonna get this upcoming work done efficiently. If i couldve checked more stars i would have. Thanks Samuel Amaya!!
Carib Gem: I rented a dehumidifier. The staff was very helpful especially with it being my 1st time there. The return process was very simple and quick! I was also able to easily extend my rental time over the phone.
Take Control of Your HVAC Ramirez: They always have what you need.Friendly customer service.I will keep renting equipment from them.
milo matute: very bad, I needed to rent a core drill with 4 ”bit and they only had 2 bits in the store (3” and 7 ”bit) I do not understand as a company so big where their motto is customer service, I cannot guarantee what it proclaims
Anthony Schweiss: Got what you need. Fast service.
6. United Rentals - Prince George's County
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3.9
7 reviews
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Address: 7601 Jefferson Ave, Greater Landover, MD 20785
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (301) 322-5174
Business type: Equipment rental agency
David Harley: Has everything you need to get the job done everytime. The staff is so friendly helpful and professional. Location is right off the beltway and just outside DC so easy to get too.
Earl Bracey: Just doing the initial was not as simple, but at check out I was able to make corrections.
John Moody: great service and respone
7. ACE Tool & Equipment - Falls Church
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3.9
42 reviews
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Address: 7131 Lee Hwy, Falls Church, VA 22046
Schedule: Closed ⋅ Opens 6:30AM Thu
Telephone: (703) 532-5600
Business type: Lawn equipment rental service
Jarred Byrnes: I had a very good experience here. I Was able to rent a lawn aerator the day of on a Saturday in peak season for much cheaper than renting at Home Depot would have been. I don’t understand the bad reviews for the owner, he was very friendly and helpful. The other worker helped me load the equipment into my truck and was very thorough in giving instructions on operating the equipment. Will definitely use ACE for all my rentals from now on.
Andy Johnson: well everyone complains about this woman well if you do not like her you should go else where. She is half owner of the business and the other is her Brother. lol Now for me I only rent the log splitters and every year they look worse. I just called to see if they have any new ones and the lady said they are trying to get caught up on all of there repairs. Well repairs are not what they need. They need to replace. They are in rough shape. I am sure they could have a good house sell and sell all of their old stuff and buy some new items. This is what we are wanting from a rental company. Good and new equipment. that operates efficient.
Don McNair: Quick friendly service. In and out in 10 minutes, as opposed to the 30-45 minute wait to rent equipment at home depot. Been using Ace for years.
Josh (JB): My go to for rentals. Some of the equipment is has seen a few years but usually they have been well maintained or fixed. Guys out in the yard are great to talk to
Alex M.: Got every rental to may need. Deposit fee varies by who attends you. I rented pressure washer twice. 1st time is was a 150 deposit. The 2nd time guy said it was 300. Then lowered to 200 since i didnt have that much cash with me. Rentals are checked before and after rental.
8. D & B Rental Sales & Services - Loudoun County
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4.5
119 reviews
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Address: 2 Douglas Ct, Sterling, VA 20166
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (703) 435-1414
Business type: Tool rental service
Farrah Khan: Great place to rent lawn equipment (my purpose in going there - they have some other equipment). Equipment was clean, in good condition, and easy to use. The price was best of any place in the area. All the attendees were friendly and easy going, and took extra time to explain how to use the equipment. I would absolutely rent again when the need arises.
Spence Line: Super easy to rent a wide range of tools. Great experience overall!
shane hannegan: Best rental place in Nova and I’ve been to them all. I’ve been a customer here for over 10 years and have always been taken care of above and beyond the minimum. See Matt Wright for a no BS way of getting the job done.
Jeff Parnes: Needed a tiller to get my garden ready for planting. Rented a 5hp unit for a reasonable price for 4 hours. They helped me load and unload it. Easy to do, recommend them!
Danny Climo: Have used D&B for two separate projects and have been very happy with their service. In particular, I rented a bush hog to clear some land and through a fault of my own, D&B replaced the hog same day without no additional charge. Have also used their aerator for a yard project and the tool worked well. Great prices and customer service.
Dan A.: I have to do this place justice after seeing some of the other negative reviews. I rented an aerator from them for use. My experience when calling to check for prices, all the way through my drop off was excellent. The folks are friendly, Oscar was great and loaded it up into the truck for me. He also check the gas and topped it off moments before putting it my truck. They provided me with a brief lesson on how to use it. I will definitely be back to rent from them when I need to. Excellent experience excellent service friendly people. And on top of it the most competitive price I found while shopping around.
9. Frager's Hardware - Washington
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4.6
739 reviews
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Address: 1115 Pennsylvania Ave. SE, Washington, DC 20003
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 543-6157
Business type: Tool rental service
Audrey Lester: Blind Customer: I increased shopping here during pandemic, as it’s in my community. On nearly all visits, I’m greeted at front door by a very knowledgeable staff member. I love how they know where every item is specifically located - like really! Upon entry, you’re on main isle. To your left are short isles leading to registers. Staff always escort me through store or to elevator where I’m met by another team member on lower level. Ayesha, General Manager, allows items to be opened for me when possible so I can feel item. I especially love their text message lime where consumers can ask questions before visiting store. Great Team!
Michael uthe: The store with more. Walked in and thought was small. But as I got farther in it opened up to huge room with a downstairs and outdoor garden section. Truly awesome and amazing staff.
Hope Greenleaf: Great shop with a large selection of plants, gifts, household items, and hardware. Friendly helpful staff!
Stephanie Sneary: Very friendly and knowledgeable staff. The store often carries products you can’t find at larger stores— for instance I recently had need for a shorter length of 14/2 electrical wire that I found here.
koura Gibson: Disappointed to be rudely treated for “walking into store” before opening. The door was wide opened and I entered only to be charged aggressively by the 3 attending employees, shouting for me to exit. I had to calm them down of their excitement to reprimand me for entering the store. There was no indication that the store was not opened. No hours were posted ether. Then the older guy rudely and aggressively closed the door as I exited. He then snarkly stated “I guess!” When informing him that 8:00 was in 14 minutes. It was really disappointing to have to endure such rudeness in the morning.
Kristin Roesch: William was so helpful in matching a specific furniture screw I needed for a Murphy bed. He answered all of my novice questions and was so funny and kind. He also helped with copying a house key.
10. United Rentals - Loudoun County
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4.2
22 reviews
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Address: 23535 Overland Dr, Sterling, VA 20166
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (703) 327-2800
Business type: Equipment rental agency
Aaron Kilgore: Easy pickup. Even when I had miscommunicated what I needed to the sales rep, the warehouse and front counter employees were able to straighten the order out and get me what I needed.
mppal32937 Ocean: On August 9th I reserved a lawn thatcher for pick up on September 21st at the Sterling location. When I arrived at the business I was told they didn’t have the equipment I had reserved MORE THAN a month ago. I was told they had a thatcher available in Bladensburg MD ... a 47-mile, 1-hour drive around the Beltway. I took an unpaid day off of work to get this job done. What’s the point in making a reservation? Why didn’t the business transfer the equipment to Sterling? To say this is poor customer service is an understatement. This is incompetence. We all know what happens next: A reply from the business with a lame apology and a statement about how they value their customers. I will never deal with United Rentals again and I will make sure to share this experience with everyone I know, both personally and through every social media platform.
Robert Weaver: The sales rep and operations team did the usual great job...delivery and pickup both went right on schedule...PAINLESS TO ME !!!
Giovanni Visions: I Called to check on availability on a particular equipment. I was told they had it. Drove 30 miles to attempt to rent it. When I arrived I stood in the front counter without being acknowledged because the two gentleman were having a conversation. Ten minutes later one of them finally decided to assist me just to tell mi that the equipment I was looking for was not available.
gary rue: Sterling store did a wonderful job of getting what I needed in a friendly and timely manner.
GPEC USA: Your staff is make me to happy and comfortable
Ken Watson: Everything was as smooth as possible. Ordering, delivery, and pickup.
TRS Emergency: Mike Burns does a great job
Jeff Brower: prompt service and timely delivery
IBTProperties LLC: QUICK RESPONSE AND ABLE TO COVER MY NEEDS.
11. United Rentals - Baltimore County
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4.8
37 reviews
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Address: 1709 Old Sulphur Spring Rd, Baltimore, MD 21227
Schedule: Closes soon ⋅ 7PM ⋅ Opens 7AM Thu
Telephone: (410) 242-9600
Business type: Equipment rental agency
John Oertel: Very timely. Jason Adams, our rep, made sure to make quick turnaround for our project. Total professional.
Alex Sirko: Wayne Wanless is extremely helpful and responsive! Really appreciate his help with everything
Jessica Warner: CJ Cain is an amazing salesman. He makes every transaction seamless. I wish all my vendors had a CJ Cain to represent them.
Zack -: Jodi my sales rep is always helpful even with all of our last minute requests.Great service!
David Norman: I would never rent from here. I was looking to rent a mini excavator and calling around to get prices from everyone in the area. The united rental person that answered the phone was Anthony was definitely the rudest person i talked to all day also they are about 100 dollars more a day then there competitors. So thanks to Anthony you lost my business.
Edward Pressley: Great service and communication from driver.
Handy Contracting Services: Our Account Rep is great. She always has information and answers to our needs.
Gary Czajkowski: Quick answer by phone. Quick confirmation of the correct equipment and delivery
12. United Rentals - Canton Township
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4.4
7 reviews
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Address: 1600 Jefferson Ave, Washington, PA 15301
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (724) 225-6200
Business type: Equipment rental agency
Dr. Jason Kilgore: Excellent vehicle, excellent service, excellent vehicle quality, competitive price
Mark Mikec: I like working with John Hunter. Always prompt and great service.
Tom Tomastik: Very responsive to requests and communication.
Brian Smitsky: good service
Alexandru Darii: Fast unloading,
13. United Rentals - Baltimore County
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4.3
19 reviews
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Address: 7667 Pulaski Hwy, Baltimore, MD 21237
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (410) 918-9770
Business type: Equipment rental agency
Jacqueline Mariano: Decent customer service initially. When equipment was dropped off they were two hours early usually not a bad thing but for our specific logistics didn’t work out well. We rented on a Friday for weekend use but the equipment brought was too big and I was told to rent elsewhere because they were closed and they’d deal with it on Monday. Well it’s Monday and I still haven’t heard from anyone not even for pick up. I called 5 hours after they opened and just said they’d text me with an eta. Horrible customer service after our initial phone call. And we Beat not even be charged because we could not use the equipment at all and went elsewhere as they suggested. No one called over the weekend or even followed up.
Jeff Morris: excellent customer representative, quick and easy process to rent equipment, equipment readily on hand.
Jennifer Jones: They were able to find us the boom lift we needed and delivered it the very next day. Excellent service!!
James Simon: Was unable to get to the store before closing at 4. Branch stayed open long enough to pickup message board and helped program it.
Frank Mitch: I just rented the core drill when I started using it half the bolts loose I had to stop and tighten all the bolts though other than that no problem everything
Drej 17: Good customer service and prompt attention after arriving.
Jeff Keithley: Equipment was not at Joppa store had to drive to Rosedale. Then equipment did not function properly ( cord was broke)
Alan LeMaster: Dennis at the Edgewood/Joppa location is excellent. Always courteous and very knowledgeable!
Wesley Carter: Great location, easy to get to and staff is super friendly. The manager harry was extremely helpful.
David Bartynski: United Team Members always operate with the utmost professionalism & efficiency.
14. Taylor Rental Washington - Warren County
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4.5
57 reviews
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Address: 255 NJ-31 S, Washington, NJ 07882
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (908) 689-4666
Business type: Equipment rental agency
Nicklas Schmltt: Always a good experience with Taylor Rental here in town. Nice people
Joe Menes: Went for propane refill. Cheapest around. But you need tools or just about anything else, this is your place.
Elyssa Tiongco-Dee: Very helpful with answering questions and to load/unload tools and machinery.
David R Polizzi MD: This place is awesome. They seem to have every tool, gadget etc imaginable. I rented a sod cutter and both Curt and Bob were friendly, helpful and knowledgeable. They showed me how to use the machine and offered helpful advice. While using the machine, a belt broke but I was able to bring it back, have it fixed and then finish my project with minimal time lost. Very impressed. I will definitely be going back for future rentals. Thanks guys
Jeanette Tortora: Great & friendly staff & customer service.
Diana Fox: I was fortunate enough to work with Taylor Rental in Washington on two occasions. My Physical Therapy clinic hosted 2 Red Cross Blood Drives in 2 separate clinics. To not disrupt the treatment of our PT patients, the drop off and pick up of TR tables & chairs was critical. Shout out to Bob from TR who not only accommodated my 10 minute window (SERIOUSLY👏👏) for drop off but assured me of the cleanliness of the items. I wish I could give them more than 5 stars.
Stefany Pan: I have used Taylor Rental annually for the past 10 years to provide tables, chairs, and tents. Excellent customer service and the nicest staff. This is one aspect of party planning that causes zero stress. Thanks, Guys!
Ralph Hildreth: No matter what the tool, party extra, or equipment, I have never been disappointed in what I have rented. They have gone that extra mile many times. The staff is knowledgeable in many phases of the construction business, and will help you in getting the right thing for your need.
15. United Rentals - Spotsylvania County
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4.4
27 reviews
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Address: 4616 Lassen Ln, Fredericksburg, VA 22408
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (540) 710-2300
Business type: Equipment rental agency
Wendy Hart: Although they didn’t have the equipment we needed for the job, they were extremely helpful. Phil went out of his way to understand what we needed the machine for. Excellent customer service.
Dale Lucas: I made the rental online for the lawn aerator and trailer. The online application was very easy to use. I received an email to verify date and equipment. Upon arrival at United Rentals I called their entry phone number and an employee came right out. They hooked up the trailer to my truck and showed me how to operate aerator. It was very easy and I was gone in about 10-15 minutes to work on the lawn. Drop-off only took a couple minutes. Very easy to process and the employees I talked to and who helped me onsite were very friendly.
Jonathan Miller: Everyone at the Fredericksburg facility has done everything they can do to accommodate me and all my equipment situations I would highly recommend them in as a matter of fact I do
Mark McClanahan: equipment did not work entirely as it should; engine died on any incline; This business did make if right and refunded half of the rental fee and explained that it was a safety feature, and that there was a work-around. It was a slight incline and only happened in one direction, however. Smooth and convenient pickup and return.
Rodney Thomas: The equipment was in excellent condition. It was easy to use, the team at the Fredericksburg facility was very helpful and answered all of my questions. They took the time to show me how to use the equipment.
President SMDR: The phone lines are always busy every time you call. As a result, you are placed on hold for long periods of time. Other occasions you can hear the phones ringing in the background, distracting the salesperson. You are rushed such that they can answer other calls, and you feel like you are bothering them when you ask follow-up questions.
Jim Ripley: Very easy. 5 minute conversation and rental process. Showed me the hardware and I rented. Great experience.
James Carransa: Pickup / dropoff was an simple process. Workers seemed nice and was able to complete job in a timely manner.
Lora Kirkpatrick: I had a lot going on w/ this job and United did great to help me out.
Kiet Le (HOANG): Mr. Venice was extremely knowledgeable and explained how to use the unit with great precision.
16. United Rentals - Fluid Solutions: Pumps, Tanks, Filtration - South Strabane Township
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4.2
5 reviews
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Address: 944 Manifold Rd, Washington, PA 15301
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (724) 746-6556
Business type: Equipment rental agency
A M: Mike Baggus is a dishonest guy.
17. Grand Rental Station - Pitt County
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4.7
45 reviews
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Address: 6195 US-264 W, Washington, NC 27889
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: (252) 974-1030
Business type: Tool rental service
Sue Faucette: I rented a boomlift from Grand Rental and the manager was awesome. He advised me on the workings of the lift and did a great job explaining how the machine worked. He even made himself accessible by phone if there were any questions, and I did end up having to call him. I was a little late returning the lift but he worked with me on that as well. The machine operated just like he said it would and made my task of trimming the tree much easier.
Tony M: Best prices around good customer service
Scott Crippen: We used Grand Rental Station for the first time for our Tents, tables, chairs and bounce house for our 43rd annual Lobster Fair this year at Church. The Equipment was clean and in good working order, the set up staff was attentive to our needs and was spot on. We will use them again next year. Thanks
Lady Lawyer: Amazing company! I am super difficult to work with. Always adding on items after I realize I left some stuff out. They work with me and it has been such an easy process. They are awesome!
Carolina Skies: They have an enormous selection of construction equipment for rent and also have an abundance of inflatables including water slides!!! Great prices too
Gary saffell: I have rented all types of different equipment and have always a great service from pick up to drop off!I would definitely recommend these people for your rental needs!Gary Saffell (G.D.S. Republic services)
Barry Budbill: I really a dingo from there and had a wonderful experience got the job done
Versace Stanley: This is the best place to rent any piece of equipment or event supplies
Felicia “Fe” Realtor: Helpful and informative employees, good variety of rental products, better pricing compared to Greenville rental businesses, easy pickup and return
Russell Grooms: Very nice helpful and prices reasonable
18. Westchester Tool Rentals- Peekskill - Cortlandt
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4.6
19 reviews
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Address: 1075 Washington St, Peekskill, NY 10566
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (914) 739-9000
Business type: Tool rental service
Ed McKay: I get my 20lb tank propne refills here. $20 per fill. Bring your own tank, not an exchange. Best price around. All kinds of tool rentals here. Generators, lighting, lifts, bobcats, chippers, diggers, etc. They always seem to have availability of rental equipment. The only time I have witnessed lack of availability is following major storms when customers looking for chippers and generators were told they were all rented already.
Emily Albanese: These folks are very pleasant and helpful. Had a great experience renting a tiller for a new garden. I will certainly come back for all my tool rental needs.
boot98camp: Good place, nice and knowledgeable staff. Fair pricing.
Jeremy Levy: Great pricing, availability, and sometimes free advice.
Ian Sugerman: Great experience renting a tool for a weekend project. Friendly instruction and even loaded the large machine into my car.
ROBERT SANCA: Slightly busy , clean and organized inside and out . good customer service at retail desk / in shop area !!!
Marine Diving Service: Great place!
Frank Rinaldi: This place is a great place to go to
Alvaro Sburlati: Great service!!
19. United Rentals - Chesterfield County
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4
26 reviews
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Address: 11200 Iron Bridge Rd, Chester, VA 23831
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: (804) 768-2266
Business type: Equipment rental agency
Sean Orr: The rep was very helpful and got our needs taken care of in a timely fashion even in an after hours emergency.
Miguel Rodriguez: Worst customer service. I arrived at 6:20 and I walked in and got sent right back and them saying “don’t you see we open in 10mins” in a rudely angry way. As a business owner I find myself not renting or dealing with this company/branch ever, and to make things worse I waited an hour to get my rental equipment unloaded. Also in this hour I asked to use the restroom and was denied by management, they told me “you can’t use my bathroom and I can’t allow you to go use the shops restroom”. I asked the shop mechanic and he was like yea go right ahead with no problem. Like I said I don’t recommend.
Keith Bradley: They are Quick to Deliver your Equipment. But trying to return it is another Story. I was told that it can take up to a Week to be picked up. There Delivery Fee is out Rage Us. $ 400 Rental End up Spending $800 just for 1 Day.
W4ORH - Ron: Rapid equipment pick-up and drop-off. Equipment was in very good condition and appears to be well maintained.
Rodney Day: United rentals had the machine I needed and delivered it to me the same day I ordered, which was on a Friday, I ordered it at 11:30 and at 2pm I had the machine on the job site.
Bill Palmer: Great people and great company.
Mohamed Farah: They unload you quickly. Clear facility and nice people.
Mike Overbey: The worst experience I have had trying to buy a skidsteer and a mini excavator
Thornton Holt: Great customer service
Shane Brooks: Terrible customer service!
20. Lowe's Home Improvement - Washington
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4
1967 reviews
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Address: 2438 Market St NE, Washington, DC 20018
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 378-2500
Business type: Hardware store
Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.
Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.
Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!
goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.
Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.
Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.
