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1. Extra Space Storage - Washington
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· 883 reviews
1420 U St NW, Washington, DC 20009, United States
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Nichelle Cunningham: Tiffany was phenomenal in various ways regarding my needs. Her customer service was beyond great, she had answers, gave quality assistance, and allowed my stress levels to immediately drop. I’m confident our daughters items will be in the best place without any reservations. To have this type of professionalism and care speaks volumes about the business. Thank You Tiffany for your warmth, knowledge and understanding of my situation for our college students. It means everything to us. Nichelle
Allison Bain: The customer service from the Extra Storage Space on U St has been great. I moved into extra storage space about two years ago. While moving in, I realized my unit was too small to accommodate the items I was storing. The manager was amazing and got me into a larger unit right away. I no longer need a storage unit, but I’m grateful I had a safe place to store my belongings.
carol: I was a customer of Extra Space Storage for several years after sustaining significant trauma. I lived outside on the streets of DC and now in a vehicle traveling. I was not ready to get rid of all my belongings until recently. Extra Space (U St, NW DC) provided a secure and clean environment to store items I cared about. The staff were professional and courteous. The manager and assistant manager worked with me to close out my storage unit remotely with dignity. I am grateful and highly recommend this storage site. If in a position to store items in the DC area again, I would choose Extra Space U St, NW.
Niyah News: I’ve had a storage here for almost two years and I haven’t had any problems. I recently moved my things out and Tiffany was such a great help. She even reached out to me to make sure that I understood the smoothest and most affordable way to move out. I would definitely recommend speaking with her and others at this facility if you have any questions and want to get a storage.
L Millar: Mo and Donald were wonderful to work with! They provided excellent advice and were very personable - it was wonderful customer service during an otherwise stressful moving process. Will definitely return in the future for moving supplies/storage needs. Thank you!
timia johnson: My experience at the U street Extra space storage was amazing. I was unsure about information in my agreement. Mo explained everything fully. Natasha and Donald were also extremely helpful in the process. The teamwork of the three made the process smooth and easy. Thanks again to the staff at U street.
Heaven Couture: I was pleased with my experience at this specific location. I went to inquire about storage units & which size would fit for my items. I was helped by two gentlemen, Donald & Antione. They were very helpful & made my decision a lot easier. Great customer service. I highly recommend this location for anyone in need of storage space rental.
Shanise Taylor: Went to this location a couple days ago & knew exactly what I needed. Well at least that’s what I thought. Even tho I thought I knew what size unit I wanted, two employees by the name of Antione & Donald asked me about what items I was planning to store, how much & how big the items were. Good thing they did because I would’ve rented a unit too small. Thanks to those employees & I recommend going here for your storage 👍🏾 ⭐️
tina white: This is by far the best storage facility I have been too. The Staff are extremely helpful and patient with all of my question. The facility was clean even the bathroom. Donald was such a pleasure helping me decide on the right size unit. He Im feeling good about choosing Extra space for my storage needs. Look forward to moving in.
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2. Public Storage - Springfield
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· 307 reviews
5610 General Washington Dr, Alexandria, VA 22312
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Meghan Murphy: Taiya is awesome and extremely helpful it was a delight to talk with her. This is a great location with good access. I have a small locker and it has been an immense help to continuing my home lifestyle by removing some of the clutter of things I do not want to get rid of but also do not want taking up valuable apartment space such as my holiday supplies and other items I intend to use in my future home. Also it gives me that extra edge if I see some piece of furniture to restore that I dont currently have time for. I know I can get it and store it away until I have time or space to deal with it. Really how could anyone go wrong with using this place.
Daniel Vogel: Very positive overall experience. Mohammad was personable, respectful and helpful. My one piece of feedback for the facility is that they need more dollies. On a busy Saturday, we had to wait to use one of the two dollies/carts that were available.
Myrika Faulk: Nice property manager TaiyaShe helped me move my second storage unit closer to my first.
Renee's Gee: Taiya , was an amazing help. She was very helpful with explaining the rent increase & still tried to get my rent down, She was very nice, and professional. I will be back and recommend to come to this location
Yodit Isack: Kiran was awesome she made my move in very easy and smooth. Thank you so much. She definitely went the extra mile.
saeed rahman: I gotta say again this branch has the most amazin employees and service. I came in looking for a space and Andrea assisted perfectly. I’m glad and will be sticking to this branch! Probably one of the nicest customer service I’ve gotten at any business. The lady working at the counter was prompt to show us the best deals and location for storage and the place was pretty much spotless would recommend to stop by at this location!
Darlene Evonne: Maria was very helpful in helping me to locate a storage unit at this property she showed me a very clean unit the price was affordable and within my budget and she was very helpful with understanding and completing the paperwork. It is wonderful to have someone on property who is attentive to customer needs and questions.
Melvin Ordonez: I came in to rent out a storage and was unsure what size I needed. The 2 young ladies Jen & Kiran were very knowledgeable and helped me pick the perfect space. They even offered me water. This facility is clean & the service from here is amazing. Thank you ladies!
francis issa: When I came in to find a storage Unit to rent. Marcus helped me great with a nice smile. I got what I wanted. I really appreciate his service. Thank you so much Marcus.
L Chapman: Don’t know what happened to my review but will write this again. Mary is a wonderful customer service representative. Public Storage is lucky to have her. She helped me get a discount on my unit which helps me with my limited senior budget.
3. Extra Space Storage - Washington
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· 340 reviews
5600 2nd St NE, Washington, DC 20011
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sanyika powell: Antoine greeted and welcomed me to the establishment with grace and courtesy. He was very patient and thorough with explaining and showing me different units. I highly recommend him to service you, he has exceptional customer service.
Michael S Wipranik: Great service, really nice Facility, clean, secure, easy access. Donald the acting manager is a super nice friendly guy and couldn’t be more helpful. I I definitely would recommend this facility for your storage needs
ronneka Braxton: I had a great experience with this staff. They were very professional and allowed me to ask questions to fully understand the process. I got locked in at a great rate and really appreciate the good work y’all did. Thank you guys again !
Kaitlin Forsythe: Jazmon was extremely helpful and accommodating. She made the move-out process much smoother, and was friendly throughout. Facility was clean and staff was responsive during my holiday-weekend move in. Also, this facility has one of the larger garages I found in the area. Our 20 foot Uhaul fit well.
I. Diallo: Natasha took care of me. She helps me look at the unit before choosing the right space for my items. She was knowledgeable and attentive. She made the transition easy for me to get my unit.
Madeleine Fletcher: Jazmon provided exceptional customer care. She explained everything thoroughly and made the whole process easy. She was very informative and personable.
Leland Ellis: Excellent service, the staff are very friendly and helpful. And the facility provides convenient covered parking for a small camping trailer in an environmentally controlled garage. Very pleased with the experience to date.
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4. Extra Space Storage - Washington
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· 669 reviews
6011 Blair Rd NW, Washington, DC 20011
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Amanda Ham: I used this storage center for over a year and it met my needs until the prices started to go up almost double throughout the year. Overall the location was convenient for me and I was able to safely keep my items stored there until I removed them. The call buttons throughout the storage center need to be fixed, but I can’t thank Dee enough for her amazing customer service, if there is every an issue she’s prompt to respond and has great patience. You can tell she actually appreciates having customers.
Elona Evans-McNeill: Mr Foster is a credit to your company, your customer training and your business culture. Totally professional, friendly and quite accommodating. We first said we would call back after checking other places which he did not take issue with even tho he spent time explaining. I then changed my mind and even thought it was somewhat past the time for him to leave he took all the time we needed to service us without an attitude. He was thoroughly pleasant. He is a definite keeper!!!!!!!
Ramatu Kandakai: I used extra space storage for 4 months from June-Oct 2021. It was super easy to get a unit online with a lock. Payments were super easy and access to my unit was a breeze. My move in and move out ran smoothly and all my items were in amazing condition. I didnt even use the temp controlled pod. I also like that the storage units were super big so a 5×5×10 for a good price.
Itai Grinberg: Extra Space Storage is great because of Dee. She manages the units and your check in and is the most helpful person I’ve ever dealt with in such a role by far. Really wonderful and amazing.
Anwar Stephens: Mary helped me transfer units and it was a breeze! I had an absolutely wonderful experience and have been an Extraspace customer for several years now. Would recommend to anyone.
Amare Law: Daniel very Professional he went above and beyond to assisting me since it was my first time bringing my belongings by myself with a worker! Daniel to me he went ABOVE & BEYOND! CUSTOMER SERVICE AT ITS BEST!!! THANK YOU SO MUCH DANIEL!!!
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5. Extra Space Storage - Washington
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· 286 reviews
1250 Taylor St NW, Washington, DC 20011
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Robin Robinson: As a small business owner, I would recommend Extra Space Storage. Closing my store was very stressful. I identified items that I wanted to retain and decided there was a need to secure storage. I visited Extra Space storage because it was close to my home (important because I will need daily access). I found the rates to be reasonable and staff to be very helpful and answered all of my questions. I am very happy with my storage units.
Linda LovelyL: I went to Extra Space Storage today on Taylor Street NW to purchase a Storage unit and I was greeted with excellent customer service, the place was clean and neat and the employees were very nice and curtious. They help me to decide on the unit by letting me see them first instead of me purchasing just anything to get out their way. Once I decided we went through the process so easily, I understand everything with no problems or concerns. Overall Extra Space Storage is the place to go when you need to decide on a Storage Space! I plus there prices are very reasonable and affordable!!
Stefania Ford: Colby, the Manager of the facility was. TRULY AMAZING, would say one of the MAIN reasons why I decided to rent there! One of the nicest people you’ll ever meet. Very accommodating and truly cares about his customers. I would highly recommend this place to anyone who’s looking for Extra Space Storage
Karen Patyk: Extra Space Storage was great! We used it while we were storing items to stage our house to sell. Clean, climate-controlled, and easy for our movers to swing through on our way out of town. Would recommend to anyone looking for storage in the DMV. Staff was super friendly and helpful. Big thanks to Jan for all her help getting us sorted when we rented and closed out!
Val A: Jan Aguilar was extremely understanding and helpful to me when I came in to ask about the sudden price increase. She was able to resolve the issue right away and did everything in her power to find a happy medium in order to keep me as a customer. I appreciated her friendly demeanor and prompt problem solving abilities. Thanks Jan!
First Last: Jenn at the front desk was really helpful. I had accidentally gotten a unit at a different location and she promptly got everything switched for me. Top-notch customer service!
Dan Sanchez: Janury was very helpful. She got me in and out and set up with a storage unit really quick. Answered all my questions and was very niceThanks !
kimberly julissa: My experience with this company was great! , the lady that attended me was helping me so much thanks to her I was able to understand everything! She’s very kind thank you.
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6. Self Storage Plus - Washington
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· 86 reviews
5901 Blair Rd NW, Washington, DC 20011, United States
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Face 2 Illusionz Management: In our history of renting storage space this facility by far exudes ELITE. The property is very clean, safe and convenient. What stood out the most was the very reasonable price, access hours and management team. Ray and Nikki really made it an experience to remember.I HIGHLY RECOMMEND this facility for all your storage and moving needs.
Sonta Johnson: Nikki and Ray are the epitome of excellence. Their customer service is top notch.The facility is flawlessly clean. This is the “Fort Knox” of storage facilities. I have no worries about the security of my belongings. Professionalism all the way around.
Keelie Garbee: Such a good experience! The staff at Self Storage Plus has been really helpful and always a pleasure to work with. I have received top notch customer service here.
Claude Taylor: Excellence and professionalism are the 2 best ways to describe Nikki and Ray. Love the express service. Definitely will recommend self storage plus to any an everyone needing storage, they sell supplies too
Stephen Carter: I was delighted by the service and care I received at Self Storage Plus on Blair Rd. The facility is clean and the manager Nikki is helpful and resolves any situation that may come up. I recommend this facility.
Lashonda Schovanec: Nikki, Thank You infinitely for helping me from the beginning when I knew nothing about storage to the very end checking out. I truly appreciate you. Best to you
stephen bota: New, always clean, temperature control and yes First Month in is FREE.Manager is knowledgeable and always on top of her game.
Bernard Langley: Nikki is simply AMAZING! She made my experience getting a storage unit so easy. She was so personable, friendly, and most of all knowledgeable. She is truly a great asset to the Self Storage Plus company. Her customer service is top notch! This will definitely be my preferred storage location should I ever need a storage again.
Dea-Damita Onyenobi: This was my first time getting a storage unit; the experience was great! The staff that opened my account for my unit was friendly and accommodating. Ms. Nikki was exceptionally welcoming and was very helpful when I was having issues with my unit. I would definitely everyone to open a unit here if needed
Nina Byrd: Punctual, friendly, helpful and efficient. I wish I could give this place 10+ stars they deserve it. My boyfriend has a unit here I sat in the car and watched the manager and assistant manager clean, sweep, take out the trash and help out 2 different customer all within a 5 min span. With smiles on their faces. AWESOME! AWESOME! AWESOME! Great teamwork, facility is very clean.
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7. U-Haul Moving & Storage of Capitol Hill - Washington
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· 336 reviews
26 K St NE, Washington, DC 20002
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Eddie Pruette: I had an excellent experience here. A representative, probably a manager, at this location, really helped me through a problem caused by my own mistake. The van I rented was in great shape. I would recommend this location to anyone. The after hours return process had a lot of steps, but it was pretty easy and straightforward.
Tyler Ashlin: Staff was extremely friendly and helpful. They got me everything I needed in a timely fashion and answered all my questions!
David Stiles: U-Haul tried to make this as easy as possible. Driving this truck 1300 miles was very difficult. If my son moves again, he can use a moving company.
Ashley Stewart: It was very quick and easy! I decided to go on a whim, and was excited to be driving away in my rental truck within ~20 minutes. Staff were friendly and helpful. I liked that I was able to complete the return process on my phone, and the location was convenient for me.
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8. Public Storage - Washington
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· 541 reviews
1230 S Capitol St SE, Washington, DC 20003
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Ken Lynch: I’ve been a customer for over a year and highly recommend this location. Huge shoutout to Carla who was extremely nice and helpful when I went in to transfer to a larger unit today. She was able to find me one on the same level at almost the same price. Super quick and easy, but she still had time to give me information and tips about the app and that will make gaining access even easier. Secure and clean as well.
Patty M: A friend who passed recently has a unit here. As her executor I needed help and direction on how to access the unit. Donna was amazing. She helped me through the process and told me what needed to be done. Luckily I located the key (after Donna told me what to look for). She and her associate were so pleasant and knowledgeable. During a difficult time I really appreciated the kindness and understanding they showed.
Marcia Cooper: I went into the store looking for boxes for a move and met Donna! She was such a big help to me, very knowledgeable and kind! She gave me hints and tips on making my move smoother and I am grateful to her! I will always come back to her for all my storage and moving needs! Thanks Donna😘
Hope Ajayi: Talk about unparalleled customer service. Ms. Donna is truly one of a kind. She truly went out of her way to ensure I was about to get my items stored in the unit after closing, and despite inconvenience to her. She’s great, and truly should manage all of public storage. My first time using public storage and thanks to her, I definitely plan to continue to be a customer!
Julius Henderson: I came in to get some packing supplies and Ms. Donna helped me get the boxes that I needed. She also asked me about storage. Informed her I didn’t need one at the time. But if I do, I am absolutely coming back to this location. This is what you call customer service! Thanks for showing it still exist!
Alexis Payne: I used Public Storage for 4 months this year in 2 units. From the move-in to move-out, it was flawless. Carla and Donna were so helpful and patient with me as I navigated my moves and any visits I had while my things were there. I would highly recommend the space.
Tarrance Frierson: Just had an amazing experience with Ms. Donna and Ms. Carla. Thank you for taking time to understand my needs and setup the most cost efficient option for me. Good looking out for the customer. Tarrance
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9. Secure Self Storage - Washington
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· 73 reviews
5909 Blair Rd NW, Washington, DC 20011
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Marcellena Gore: All I can say is Wow and Thank you. Ms. Shaye at Secure Self Storage was awesome! We have a son At Howard University, and it has been a hassle in previous years to secure and move into storage units to store his belongings from his dorm, but not this year! The facility is spacious, accommodating and secure. We will always return to Secure Self Storage for our storage needs.
Meghan Moorhouse: I had such a great experience during my move-in process. I actually was supposed to move my belongings in at the business next-door, but there was no one there to let me in. However, I was lucky enough that Shaye was available at Secure Self Storage and immediately set me up with a rental unit for the same rate. It was a quick and easy process. Highly recommend for anyone looking for either short term or long term storage!
Pauline Gordley: I’ve been renting a storage unit now for the past three years. The customer service & staff are polite, courteous and they treat you like you matter!. Shaylaboo the manager leads by example. Nikky and Steven are great as well!! They actually recognize me when I call.💕
Starn Farmer: I had the best experience ever with Shaye. She was very pleasant and efficient with her job. Her prices were lower than my prior storage company and I am very pleased. Thank you for all of your time and effort to assist me with my move.
STREET LIFE PRODUCTIONS: We have been searching for decent storage prices in the DC for at least 4 months. We thought it was impossible because around 80% of the places, the customer service was horrible. We were lucky to get a referral to Secure Storage in DC. The manager Shaye met us with warm and friendly greetings. Upon giving us a tour of the facility which we were so impressed with the cleanliness and her customer service skills, we were so happy we found the exact unit we wanted. Without hesitation and she was willing to price matched, we secure the unit for a long period. Thank you Shaye for being so thoughtful and understanding. Kudos to Secure Storage DC😊😊!! Natasha💃🏽
Laura Ligaya: I am on my second contract with Secure Self Storage. They are by far the least expensive and easy to work with. The office staff is pleasant and professional. Highly recommend!
Tanya Wise: Excellent choice for storage rental space.Wonderful, professional and awesome all the way around customer service. Highly recommend this location.
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10. Extra Space Storage - Washington
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· 753 reviews
2800 8th St NE, Washington, DC 20017
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Azar Jackson Jr: Ariyana, the assistant store manager, is exceptional at her job! She went well beyond meeting my expectations. She picked up on my nonverbal cues and responded appropriately … “looks like you’re in a hurry so I’ll make it (contract) quick”…She was succinct and entertaining. She kept making me laugh and still stayed on task without delays. She showed me the storage unit and how to use the proprietary key locks to secure the unit. She anticipated every question I asked, making the experience streamlined. The property itself is clean, secured, and accessible. You get the same service online as you do in person. Therefore , if you forget something, they will have it ready for you upon arrival. This storage space has an excellent business model—affordable, adaptable, and actionable,
Gay Cioffi: I am thrilled to recommend Extra Space Storage. It is clean, bright and easy to get around. They even provide a free lock! The manager was very helpful in explaining storage options and how to get in and out of the facility. After a day of dropping off boxes to store, I clearly was. ready for some hired help. The manager called several "task rabbit" types to help me find some movers. She was awesome. So glad I found Extra Space Storage.
Luna Luna: I reserved a space online and was contacted the next morning. Came in store to check it out, Ariyana was amazing!! Very sweet and on top of things. She was patient and listened to all my needs as a customer and did an amazing job at helping me understand the process and giving me a great deal. The atmosphere was very friendly, customer service was 10/10 and my experience could not have gone smoother. I would recommend this location to anybody and will definitely be a returning customer. Great service and great prices! Thank you!
Thomas Becker: The reviews are true Tiffany really is the best. The facility is always in excellent condition, clean and functional. I have rented many storage units in the past and I have never seen continuous upkeep like I see here. I am genuinely impressed. There is always staff available when I need them, and all of my issues are handled ASAP. Most importantly she is always very pleasant, kind and courteous. Oh and professional too! Thanks Tiff.
Daniel Zhang: Great spot and great staff! I never have an issue moving my stuff in and out of my storage lockers quickly. The process to add a locker was so simple and easy over the phone. If you need a storage space in the city, this is your spot!
Clip Dozen: Arianna is a manager over the NE DC location. I had a situation which required immediate attention. She was extremely professional and I knew almost immediately that she would be the one I brought my case to. ExtraSpace better keep an eye out… I’m pretty sure any company would love to have staff like this running their departments. 5 stars to you young lady! Thank you for showing so much concern and going so far above and beyond to help me. Truly appreciate it!!
Kenneth Johnson: Rented a 8x10 space for 2 months to hold furniture and miscellany during the sale of my home. The facility was clean, secure, convenient, and affordable. All staff interactions were great. I would not hesitate to use them again.
Mattea Del Peschio: Ariyana was an absolute pleasure today on site. She walked us through multiple spaces and told us prices extremely fast and efficiently. Her attitude was amazing and engaged us in light hearted conversation that made my experience unforgettable. I will be sure to use this extra storage space location for all my years to come thanks to Ariyana!
Isabella Del Peschio: Miss Ariyana is the best assistant manager I ever have spoken with at any establishment. There was a man driving by staring at my sister and I while we were on the phone outside the office. Miss Ariyana then made us both come inside and told us she would call authorities if she saw any other suspicious activity. Thank you so much for your amazing service and positive attitude!
11. Life Storage - Alexandria - Springfield
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· 146 reviews
5765 General Washington Dr, Alexandria, VA 22312, United States
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Amanda H: Alphonso is the best. Made me feel so welcome and was willing to explain everything to me in detail. I’m leaving Public Storage after a horrible time there and after just a short time at Life Storage I’m already so much happier. I’m telling the 7 other people I know with storage units at Public Storage to move to Life Storage ASAP. Thank goodness this place is nothing like Public Storage. And as long as people like Alphonso are here, I will be doing a lot more business with you.
Michelle: This is by far my favorite storage facility and I will definitely be referring people to them. Alphonso made my experience a pleasant one both in person and over the phone. He gladly answered all my questions and helped me find the storage unit that met my needs. Great customer service and great ambience.
Kat Palomo-Bursick: It was a pleasant surprise my storage unit rental experience at Life Storage in Alexandria. The manager, Alphonso, was kind and professional. He takes great pride on his job and his facility. He made my rental process fun and stress free, as I was given all necessary information. The facility in brand new ( opened in December 2020), it provides climate control, bathroom accessibility, plenty of parking, smells and looks nice and clean.
Elena Reyes: Alfonzo was such a pleasure to work with. He was professional, patient and knowledgeable in answering all my questions. Excellent customer service that for some reason is not customarily a goal for most storage rental companies. I highly recommend his location on General Washington Drive, Alexandria.
Jose Cordero: Alphonso did a fantastic job getting me set up with my first storage unit rental. He explained everything really well, and answered all of my questions and concerns. He and his team maintain a very clean and professional facility with all the amenities you might need. The location has been around since December of 2020 and you can see the hard work they put in to maintain order and cleanliness. I highly recommend them for any first time renters.
Angela Bryant: Alfonso was GREAT! And the space is wonderfully kept…brand new facility that really shows well! The onboarding was seamless and efficient- he had my paperwork ready to go when I walked in! Literally made what has been a headache in years past a smooth process. Great location, superb placement and a sparkling new unit. Really glad to have made the switch! Thanks Alfonso!
Tirell Blakney: Came in on a Saturday looking for a unit last minute. J’Lon helped us out, showed us some units and made the overall experience great. His customer service is top notch. I have rented with other storage companies and this is by far the best. I would definitely recommend this place to others.
Kris Michelle: I got wonderful service from Regina she gave me all the information I need and more she helped me pick out a unit that was just perfect for me I will be back to purchase
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12. Public Storage - Washington
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· 93 reviews
2301 Lawrence Ave NE, Washington, DC 20018
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Hayley Bell: Public Storage was easy to set up and the staff was so helpful in getting me what I needed promptly and with exceptional skill. Angel was incredibly attentive and went out of her way to make sure my experience was incredible! Highly recommend.
Tireek Myrick: Absolutely love this place this my second time here! Especially Angel and Taquetta very helpful individuals. I give this Public Storage 2 thumbs up!
Butch Evans: Yes Taquetta was very helpful very precise when everything I need to do and show me the container and I was real happy with the service
Shawn Williams: Taquetta was amazing. She went above and beyond for me. Wonderful customer service.
khari fletcher: Angel was amazing! Great customer service and quick turn around.
Deja Williams: This place exhibits great customer service. I was assisted by a employee named Angel and she did an amazing job answering any questions I had as well as being patient with me throughout the process. Great prices and good people. Glad I did business with her!
Stacie Ave: They have really been helpful to me. Being in transition between places can be stressful so when I have called about my unit Kevin or the young lady who also works there have been very helpful. I really feel comfortable with my stuff stored there and the facility is immaculately clean. I noticed that the first day.
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13. Extra Space Storage - Washington
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· 348 reviews
72 Florida Ave NE, Washington, DC 20002
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Hannah Greeley: Sophia is amazing and so helpful. I have had several storage units around DC over the last 20 + years and this one is the most professional, friendliest, helpful, and cleanest. I am an interior designer and just raved about them to my clients who need storage. So they are getting one there too. Kudos and thanks to Sophia the manager. Great experience.
Elle B.: Overall my experience here has been pretty good. The location is convenient, clean and quiet. The staff members are nice and helpful with any issue or concern. I do want to highlight my most recent experience with Sophia. I reached out regarding a concern and after following up, she actually contacted me directly to understand what was going on. She went above and beyond to assist me and resolve my issue. It’s great knowing there are people at major corporations such as Extra Space Storage who truly make it a point to understand, relate and help their faithful customers out with their issue(s). As someone who has worked in the customer service industry, I understand the importance of providing excellent service and satisfying the customer. And that I am.
R D WALLS: Larren helped to save the day when the moving company lost the key to the locked storage and expeditiously got me on my way with her professional lock removal skills. Thanks for the added support and strength! Remy
Kossi Adegnon: Dee helped me with my unit rental. She was excellent. Exceptional service. Loved it. A+++
Fasting for weight loss over 50 With Dionne: Before coming to extra space storage I visit a few others in the area. The price was not the cheapest but the customer service and the cleanliness of the establishment sold me. As soon as I walked in the store we were greeted. All our questions was answered and options were given. Desmond was assume he was friendly helpful and went beyond service. Also the young lady that was training him was great. I look forward to going there just to say hi to the awesome staff.
Lazaro Bosch: Daniel was great! Was considerate of my time and needs. Daniel was patient and listened to my requests. Really found the best solution and had all the suggestions I would need in my budget. His efficiency and positive attitude made this a positive experience overall
Andrea Hubbard: The facility is safe and secure. The agents provided amazing customer service.
Youness Mokadmi: The employee were all great, help moving out, specifically Dee Broome, she is doing a great job, thankful for her help
Kimberly C: This is an amazing group of ladies that works at this facility. I am from out of state, but they made the moving process for my daughter so easy. I would recommend this facility to anyone in the DC area that needs a storage facility. They made me feel valued. Thank you!
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Self-storage facility
14. U-Haul Moving & Storage at S Capitol St Sw - Washington
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· 244 reviews
1501 S Capitol St SW, Washington, DC 20003
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Greg D: This is the BEST U-Haul location by far! I’ve used this location multiple times the past couple of years- rented trucks, bought storage boxes etc. The staff is always super friendly. Tons of moving supplies always in stock and HALF the price of supplies as at Public Storage down the street.
B linkman987: This location is Infinitely better than the Public storage nearby. This place is open later, has two loading docks that are covered, huge elevators, and has bigger units available.
Monique Monique: Moving last minute and called about 4-5 times. Each time, Roanita Morgan answered and was very patient and professional. She even scheduled my pick up. I really appreciate her taking the time and because of her, we went with this particular UHAUL!
Mel Marshall: Shoutout to C! Extremely helpful and great customer service. We needed help figuring out what boxes and packing supplies we would need for our one bedroom condo. Thanks for your help and guidance, C!
Kacee Benton: I’ve had a unit (at one time 2 units) here since 2005. The facility is clean and secure. The staff is nice and helpful. The only complaint that I have is the price going up every year. My rate has doubled since I first got here. I don’t see a reason for the annual increase. I’m lacking storage at home, which is the only reason I’ve remained all of there years.
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Self-storage facility
15. Extra Space Storage - Fort Washington
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· 519 reviews
9211 Livingston Rd, Fort Washington, MD 20744
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Rev. Dr. Patricia Johnson Dowtin: I absolutely must give the Manager Mr. Anton at the Fort Washington, MD location on Livingston Road a 5 STAR rating because he earned it!!! He always provided excellent service from the date I moved my items into Extra Space Storage. The first day I moved in he provided a cart at the door for my use. My space was clean and easy to get to. He also took time to explain any thing I had any questions about. I was a customer for approximately 1 1/2 - 2 years. I believe it was either the first time, or the second time I put items into my storage space, I locked my purse, cell phone, and car keys into my car. OH NO!!! I hurried up to the office before Mr. Anton was gone. He called my daughter for me when I explained what I had done. I knew it would be getting dark soon, and I did not want to sit at the storage place all alone in the dark waiting for AAA. I have been with AAA for 48 years, and I knew I could count on them to help me but I did not know what time they would arrive because it was a Friday evening. I also knew Mr. Anton was suppose to be leaving his job by a certain time as well. My daughter did not answer her cell phone. Mr. Anton called AAA for me as well. I felt so bad about delaying him, he had worked all day and I was certain he wanted to go home. He was so kind. He said no Ms. Dowtin I am not leaving you here alone waiting in the dark. He allowed me to sit safely in the office with him until AAA arrived, unlocked my vehicle, and the AAA driver and I both exited that inside gate together. Mr. Anton was such a blessing!!! I went back into the office and thanked him again for his kindness and all of his help. He was still there after I drove off of the property!!! Again, thank you so much Mr. Anton! I had nothing but an excellent 5 STAR experience at Extra Space Storage, from the first day, until my last day, of renting a space there, because of one staff member, Mr. Anton!!!
milo lama: Great experience with extra space storage. My family’s items were safe and secure the entire time while we rented out a storage unit, the facility is clean and neat. Thank you Selam for your customer service and assistance in my move out process. Will definitely recommend to future storage customers.
Sharon McCown: Selam was very professional and courteous she went way beyond her duties to help me with an extra storage unit. Excellent customer service, so Thankful we need more people like Selam!
Ki Ki: Anton, hands down, made my experience a very pleasant one. I certainly appreciated his professionalism and patience each time we spoke. Thank you 🙂
AmericanWoman: There was no need to look any further. Customer service is my number one concern. Antione! Shout out to a professional who knows how to speak and treat his customer base. I am moving out of the country, and he was patient, answered all my questions, discussed all my concerns, assisted me in choosing the best space for my long term needs. Bless up and choose Extra Space Storage --- customer from Eastern Shore of Maryland relocating to Fort Washington and then moving to the West Indies.
Toi Proctor: Extra Space Storage has great customer service especially the young man name Antwon is very help and respectful and takes pride in helping his customers.
A Davis: The property’s manager, Antoine, made my experience pleasant while halal being very resourceful. Would recommend as long as he maintains management.
Richard Howell: The process of getting a storage unit here was quick and painless. I started the transaction online with a reservation. Then I went right over to the location and finished.
Ryan Jones: Great experience, friendly staff. Josh was able to get my unit cleaned and ready within hours of booking it. Then he switched me to a bigger unit very quickly with no issue a couple days later. Their service was greatly appreciated!
16. CubeSmart Self Storage - Washington
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· 122 reviews
1200 Upshur St NW, Washington, DC 20011, United States
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Avram Reisman: The staff was very responsive to me and answered all questions with great availability. They also called me to confirm that I was ending my time at cubesmart without me needing to call them after they did a walkthrough one morning.
Tonya McCullough: The staff at this location is excellent! They (Albert, Jade, and Marco) were not only personable but were very professional when it came to helping me determine the unit size that would best accommodate my needs. The check-in process simple, and any time I had a questions regarding consolidating my units, they were able to provide cost effective recommendations. The office and main building where my unit was located were always clean and well lit.
shed Stewart: I am so pleased with the Upshur location team. Jade was super knowledgeable in my initial request for information and did a great job helping me find the cube space and size that was going to work for me. Her pleasant attitude and job knowledge is refreshing to see compared to other places in the industry that had a take or leave it attitude when selecting space, you won’t find that bad attitude here this team cares that you get what you need. Albert was also very helpful and friendly and went out of his way and coordinated with another manager to help me with the things that I needed. The last gentleman maybe named Mark I think, I can’t remember the name but he also helped me at this location and was super helpful and friendly as he assisted me with my pass code my first time. The crew is A1 and I will definitely recommend this location to my friends and family in the area. Keep up the good work. My only suggestion would be more parking for larger and more vehicles, but it’s the city so I understand. Again thanks again for everything.
Dan Schriever: Check in was so easy because of the level of service provided by the onsite staff. She Took the time to walk me around the facilities, showed me the unit, explained everything I needed to know. Also, on a handful of occasions when I needed to contact customer support, I was put in contact immediately every time with somebody who could solve my problem the first time. This was above my expectations.
Wesley Chamblee: The rental process was seamless. Jade and Albert took care of me and made sure that all my questions were answered. I appreciate their professionalism, which is why I’m glad I choose CubeSmart. Couldn’t have asked for a better experience.
17. Public Storage - Fort Washington
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· 340 reviews
9200 Livingston Rd, Fort Washington, MD 20744
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Anthony J. Perez: Ronnie was extremely helpful. I was in the process of moving from another storage unit from a different company and his assistance made the transition effortless. Thank you so much. I now have a larger unit and for less!!
sankofa7: Spoke with Ron today -- EXCEPTIONAL CUSTOMER SERVICE - courteous, patient, friendly and professional, well-informed/knowledgeable, and answered all of my questions. Based on his customer service, I have every intent on renting from this particular facility and will advise other military and non-military friends about my service today. Ron is an asset at Public Storage.
Tracy Powell: I will definitely recommend this company to Friends and Family. The gentleman I interacted with name Ronnie was very nice and polite.
Clinton Ceasar: Went to buy boxes the property manager was extremely helpful and knowledgeable and decided to write a review. It’s hard to find great help.
Shantia Jackson: Hello I just want to say Ronnie the property manager is awesome I came in looking for storage and left with storage the process was great very smooth and fast didn’t even take 30 min he made everything quick and explained everything to me as I was filling out paperwork and doing my tour he is the best get your public storage with Ronnie the property manager he is the best
Rayvon Gordon: Thanks Ronnie, for helping me out with my storage great attitude and very knowledgeable. Thanks again
JarDan Parrish: This facility has great customer service. Called and spoke with Ronnie, who is one of there managers and he helped with all my questions. Very knowledgeable and detailed; We’ll be moving in a few weeks so we’ll definitely be using this location.
Defelice Sosa: I like this public storage location.. Clean and easy access to my unit.. the manager was very helpful and made the process smooth.. would recommend..
Andrae Wiggins: Great place to rent storage space or a Uhaul, I highly recommend!
18. CubeSmart Self Storage - Washington
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· 180 reviews
175 R St NE, Washington, DC 20002
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Joy Scott: Desmond was so great! Despite them having a power outage he was able to train an employee and service my move in in under 30 mins! The process for online rental was so easy! Moving is already a hassle but the attitudes of everyone there made it better! Thank yoouuuu
Thomas Woodruff: I have been renting a storage unit at CubeSmart Self Storage, 175 R Street, NE, Washington, DC 20002, for over eight (8) years. The General Manager, Desmond Macalino, and the other employees (Chris and Qui Ana) are very professional, knowledgeable, and courteous. To improve security at the facility, it is recommended that security measures such as security cameras or robotics security be installed at or around each unit.
Tyler McMillan: Clean facility with convenient and secure access. Desmond and rest of staff are extremely helpful and go out of their way to ensure belongings and storage unit are safe/secure.
Peter Prina: The staff were very kind, they allowed me to not pay the month’s rent even though I was a day late moving out. The location was clean and easily accessible.
Eladdieyo Robinson: Moved things out of a storage space. Good equipment. Had public restrooms
Jobi Magana: The two guys Chris and Desmond who work in the office helped me and my mom through the process of renting units together. They both were amazing and did a wonderful job on explanation of our lease terms and different payment methods. They were very kind and great customer service. It’s great to know you have great people to work with at the storage place with our valuables. 10 plus to both!!
John Kla7: I rented a small storage space for 12 months, had no issues from move in to move out. Before moving out I was unable to reach the branch by phone but customer service was able to answer my question for me. Very painless process and smooth. Would come here again.
19. Self Storage Plus - Washington
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· 216 reviews
1325 Kenilworth Avenue Northeast, Washington, DC 20019
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Chelsea Spencer: I was referred to this facility by my aunt who also absolutely loves this place. The service I received was exceptional.. i didn’t get her name but I know she was the daughter of the General manager of the facility. She was so sweet, quick, efficient, and knowledgeable. The security of the place is very good. You have to put your code in several times to access the building and floors which I truly like and makes me feel more at peace about having my things there. I give this place 5 out of 5 stars and will refer anyone in this area who needs a storage unit to come here! Thank you for making my process a smooth one!
Judith Williams.: Self storage plus in Charlestown WV is run by a friendly and professional staff. It’s a great place to keep your belongings if you are ever in need of a storage unit. The buildings and the grounds are well kept and there are cameras throughout for an added security. I highly recommend this location! Thanks to the entire staff of Self Storage Plus in Charlestown WV!
Danny Hassoun: All storage places are pretty much the same...I am only writing this bc of the above and beyond amazing service that Shay, (manager) consistently provided. She was always honest and direct, but fair and kind. I fell some months behind during COVD, and she really helped me figure out the best way to get everything straightened out. Thank you to Shay for being kind and patient.
Tonya C: Briana was very sweet and helpful, she also was very professional. Great costumer service is very hard to find nowadays, im so glad I came here and the prices are reasonable.
Sharon Cravens: They were prepared and professional. All of your questions are answered, thoroughly knowledgeable of and operate in a timely fashion. Also helps you every step of the way. The one star they should have is the electronic feature at all locations to be able to get in and out securely of your locker. I feel it’s more convenient. Other than that they are great!!!!
Almeada “Buttercup” Thorne: G’morning… my experience at Self Plus Storage has been great. A clean Quiet-environment and I feel very self when I am visiting. Thank you guys!
Mark Huddleson: Cheyenne deserves more that 5+ stars. Friendly, polite, great customer service, she explained everything to me. Walked me to my unit and made sure I got her business card in case I have questions later.
20. CubeSmart Self Storage - Washington
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· 196 reviews
1850 New York Ave NE, Washington, DC 20002
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Franks a mayor Velasquez: I had the most pleasant time ever with Jade and she was very helpful answering all my questions. I never thought I would need a storage unit, here I thought I can go through life not needing a big metal closet but here I am, looking for a storage unit. With an intense internet searching, I settle with CubeSmart due to the convenient location in DC, price, and over all the great customer service experience I had with Jade, she is a legend.
Devils Brigade: Frankie Williams is a consummate professional and assisted me in finding a rate that meets my personal needs. Her hard work, diligent attitude and knowledge of the rate programs is impressive. I highly recommend this CubeSmart location for all your storage needs.
Romanus Ubamadu: Located on New York Avenue in northeast DC, this storage facility offers very clean and spacious compartments. I also felt my possessions were safe at this location.
nneka truss: Jade the manager is the best! She was super helpful and made a stressful situation for me soooooo much easier. She showed a lot of caring and worked hard to find solutions. 5 stars for her!
Lucy Sonsalla: Customer service was excellent and facilities were fair for the price. Far drive, but best cubesmart price-wise.
Helene Brown: The lady yesterday was so helpful and accommodating she made a stressful day a lot easier. Also I enjoyed the cleanliness of the facility along with the music. It helps a lot to have background music while packing and moving.
