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1. Extra Space Storage
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
883 reviews
Address: 1420 U St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 667-6333
Business type: Self-storage facility
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Extra Space Storage: what do users think?
Nichelle Cunningham: Tiffany was phenomenal in various ways regarding my needs. Her customer service was beyond great, she had answers, gave quality assistance, and allowed my stress levels to immediately drop. I’m confident our daughters items will be in the best place without any reservations. To have this type of professionalism and care speaks volumes about the business. Thank You Tiffany for your warmth, knowledge and understanding of my situation for our college students. It means everything to us. Nichelle
Response: Hi Nichelle, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Tiffany! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.
Allison Bain: The customer service from the Extra Storage Space on U St has been great. I moved into extra storage space about two years ago. While moving in, I realized my unit was too small to accommodate the items I was storing. The manager was amazing and got me into a larger unit right away. I no longer need a storage unit, but I’m grateful I had a safe place to store my belongings.
Response: Hi Allison. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.
carol: I was a customer of Extra Space Storage for several years after sustaining significant trauma. I lived outside on the streets of DC and now in a vehicle traveling. I was not ready to get rid of all my belongings until recently. Extra Space (U St, NW DC) provided a secure and clean environment to store items I cared about. The staff were professional and courteous. The manager and assistant manager worked with me to close out my storage unit remotely with dignity. I am grateful and highly recommend this storage site. If in a position to store items in the DC area again, I would choose Extra Space U St, NW.
Response: Thank you for your feedback, Carol! Providing renters with clean and secure facilities is our top priority. We're glad our team is professional and courteous. Thanks for recommending Extra Space Storage! As always, give us a call at 888-storage if you need anything.
Niyah News: I’ve had a storage here for almost two years and I haven’t had any problems. I recently moved my things out and Tiffany was such a great help. She even reached out to me to make sure that I understood the smoothest and most affordable way to move out. I would definitely recommend speaking with her and others at this facility if you have any questions and want to get a storage.
Response: Thank you for being a loyal customer, Niyah! We're glad Tiffany was such a great help and reached out to you to make sure that you understood the smoothest and most affordable way to move out. Thanks for recommending Extra Space Storage! If you ever need anything, feel free to stop by.
L Millar: Mo and Donald were wonderful to work with! They provided excellent advice and were very personable - it was wonderful customer service during an otherwise stressful moving process. Will definitely return in the future for moving supplies/storage needs. Thank you!
Response: Hi L. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mo and Donald. Give us a call if you have any questions!
timia johnson: My experience at the U street Extra space storage was amazing. I was unsure about information in my agreement. Mo explained everything fully. Natasha and Donald were also extremely helpful in the process. The teamwork of the three made the process smooth and easy. Thanks again to the staff at U street.
Response: Hi Timia, thanks so much for your review! We are thrilled to hear your experience was amazing. We're glad Mo explained everything fully and Natasha and Donald were also extremely helpful in the process. Stop by our office if you need assistance or have any questions.
Heaven Couture: I was pleased with my experience at this specific location. I went to inquire about storage units & which size would fit for my items. I was helped by two gentlemen, Donald & Antione. They were very helpful & made my decision a lot easier. Great customer service. I highly recommend this location for anyone in need of storage space rental.
Response: Hi Heaven, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Donald and Antione! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.
Shanise Taylor: Went to this location a couple days ago & knew exactly what I needed. Well at least that’s what I thought. Even tho I thought I knew what size unit I wanted, two employees by the name of Antione & Donald asked me about what items I was planning to store, how much & how big the items were. Good thing they did because I would’ve rented a unit too small. Thanks to those employees & I recommend going here for your storage 👍🏾 ⭐️
Response: Hi Shanise. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Antione and Donald! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.
tina white: This is by far the best storage facility I have been too. The Staff are extremely helpful and patient with all of my question. The facility was clean even the bathroom. Donald was such a pleasure helping me decide on the right size unit. He Im feeling good about choosing Extra space for my storage needs. Look forward to moving in.
Response: Thanks for sharing your positive experience, Tina. We're committed to being your go-to stop for all your local storage needs! We're glad our team was extremely helpful and patient with all of your questions. We're so happy to hear that your experience with the cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything.
2. Public Storage
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307 reviews
Address: 5610 General Washington Dr, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (571) 356-9850
Business type: Self-storage facility
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Public Storage: what do users think?
Meghan Murphy: Taiya is awesome and extremely helpful it was a delight to talk with her. This is a great location with good access. I have a small locker and it has been an immense help to continuing my home lifestyle by removing some of the clutter of things I do not want to get rid of but also do not want taking up valuable apartment space such as my holiday supplies and other items I intend to use in my future home. Also it gives me that extra edge if I see some piece of furniture to restore that I dont currently have time for. I know I can get it and store it away until I have time or space to deal with it. Really how could anyone go wrong with using this place.
Response: Hello Meghan, thank you for the positive feedback. And thank you for choosing Public Storage.
Daniel Vogel: Very positive overall experience. Mohammad was personable, respectful and helpful. My one piece of feedback for the facility is that they need more dollies. On a busy Saturday, we had to wait to use one of the two dollies/carts that were available.
Myrika Faulk: Nice property manager TaiyaShe helped me move my second storage unit closer to my first.
Renee's Gee: Taiya , was an amazing help. She was very helpful with explaining the rent increase & still tried to get my rent down, She was very nice, and professional. I will be back and recommend to come to this location
Yodit Isack: Kiran was awesome she made my move in very easy and smooth. Thank you so much. She definitely went the extra mile.
saeed rahman: I gotta say again this branch has the most amazin employees and service. I came in looking for a space and Andrea assisted perfectly. I’m glad and will be sticking to this branch! Probably one of the nicest customer service I’ve gotten at any business. The lady working at the counter was prompt to show us the best deals and location for storage and the place was pretty much spotless would recommend to stop by at this location!
Darlene Evonne: Maria was very helpful in helping me to locate a storage unit at this property she showed me a very clean unit the price was affordable and within my budget and she was very helpful with understanding and completing the paperwork. It is wonderful to have someone on property who is attentive to customer needs and questions.
Melvin Ordonez: I came in to rent out a storage and was unsure what size I needed. The 2 young ladies Jen & Kiran were very knowledgeable and helped me pick the perfect space. They even offered me water. This facility is clean & the service from here is amazing. Thank you ladies!
francis issa: When I came in to find a storage Unit to rent. Marcus helped me great with a nice smile. I got what I wanted. I really appreciate his service. Thank you so much Marcus.
L Chapman: Don’t know what happened to my review but will write this again. Mary is a wonderful customer service representative. Public Storage is lucky to have her. She helped me get a discount on my unit which helps me with my limited senior budget.
3. Extra Space Storage
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
340 reviews
Address: 5600 2nd St NE, Washington, DC 20011
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 891-3789
Business type: Self-storage facility
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Extra Space Storage: what do users think?
sanyika powell: Antoine greeted and welcomed me to the establishment with grace and courtesy. He was very patient and thorough with explaining and showing me different units. I highly recommend him to service you, he has exceptional customer service.
Response: Thanks for the awesome review, Sanyika! We work hard to meet the expectations of our customers, and we're happy to hear Antoine could help. If you need anything in the future, feel free to stop by or call us at 888-storage!
Michael S Wipranik: Great service, really nice Facility, clean, secure, easy access. Donald the acting manager is a super nice friendly guy and couldn’t be more helpful. I I definitely would recommend this facility for your storage needs
Response: Thank you for your feedback, Michael! Providing renters with clean and secure facilities is our top priority. We're glad Donald was able to meet your storage needs. Stop by our office if you need anything in the future!
ronneka Braxton: I had a great experience with this staff. They were very professional and allowed me to ask questions to fully understand the process. I got locked in at a great rate and really appreciate the good work y’all did. Thank you guys again !
Response: Hi Ronneka, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-storage if you need anything!
Kaitlin Forsythe: Jazmon was extremely helpful and accommodating. She made the move-out process much smoother, and was friendly throughout. Facility was clean and staff was responsive during my holiday-weekend move in. Also, this facility has one of the larger garages I found in the area. Our 20 foot Uhaul fit well.
Response: Hi Kaitlin, thank you for your review. We're glad Jazmon was extremely helpful, accommodating, and made the move-out process much smoother. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don’t hesitate to reach out if you need anything at 888-STORAGE.
I. Diallo: Natasha took care of me. She helps me look at the unit before choosing the right space for my items. She was knowledgeable and attentive. She made the transition easy for me to get my unit.
Response: Thanks, I.! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Natasha was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!
Madeleine Fletcher: Jazmon provided exceptional customer care. She explained everything thoroughly and made the whole process easy. She was very informative and personable.
Response: Thank you for the kind review, Madeleine. We're glad Jazmin was informative, personable, and able to help you understand our rental process! Our team is here to serve you, so give us a call at (202) 891-3789 if you need any future assistance.
Leland Ellis: Excellent service, the staff are very friendly and helpful. And the facility provides convenient covered parking for a small camping trailer in an environmentally controlled garage. Very pleased with the experience to date.
Response: Thanks for the awesome review, Leland! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If there is anything we can do for you, please let us know at 888-storage.
4. Extra Space Storage
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
669 reviews
Address: 6011 Blair Rd NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 726-1123
Business type: Self-storage facility
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Extra Space Storage: what do users think?
Amanda Ham: I used this storage center for over a year and it met my needs until the prices started to go up almost double throughout the year. Overall the location was convenient for me and I was able to safely keep my items stored there until I removed them. The call buttons throughout the storage center need to be fixed, but I can’t thank Dee enough for her amazing customer service, if there is every an issue she’s prompt to respond and has great patience. You can tell she actually appreciates having customers.
Response: Thanks, Amanda! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad Dee is prompt to respond when there is an issue and has great patience. Don’t hesitate to reach out if you need anything at 888-STORAGE.
Elona Evans-McNeill: Mr Foster is a credit to your company, your customer training and your business culture. Totally professional, friendly and quite accommodating. We first said we would call back after checking other places which he did not take issue with even tho he spent time explaining. I then changed my mind and even thought it was somewhat past the time for him to leave he took all the time we needed to service us without an attitude. He was thoroughly pleasant. He is a definite keeper!!!!!!!
Response: Thank you for the review, Elona! We pride ourselves on having a professional, friendly, accommodating staff and are so happy Mr. Foster was able to assist you! If you ever need anything, feel free to stop by.
Ramatu Kandakai: I used extra space storage for 4 months from June-Oct 2021. It was super easy to get a unit online with a lock. Payments were super easy and access to my unit was a breeze. My move in and move out ran smoothly and all my items were in amazing condition. I didnt even use the temp controlled pod. I also like that the storage units were super big so a 5×5×10 for a good price.
Response: Thank you for the excellent rating, Ramatu! We're happy we were able to provide a smooth rental experience. We are so glad you are satisfied with your rental rate! Stop by our office if you need assistance or have any questions.
Itai Grinberg: Extra Space Storage is great because of Dee. She manages the units and your check in and is the most helpful person I’ve ever dealt with in such a role by far. Really wonderful and amazing.
Response: Thank you for the kind words, Itai. We're glad Dee was able to help! Our team is here to serve you, so give us a call at (202) 726-1123 if you need any future assistance.
Anwar Stephens: Mary helped me transfer units and it was a breeze! I had an absolutely wonderful experience and have been an Extraspace customer for several years now. Would recommend to anyone.
Response: Thank you for the kind remarks, Anwar! We're glad Mary helped me transfer units and it was a breeze! We are thrilled to hear your experience was wonderful. Thank you for being a loyal customer! We're so happy to hear we have your recommendation! Stop by our office if you need assistance or have any questions.
Amare Law: Daniel very Professional he went above and beyond to assisting me since it was my first time bringing my belongings by myself with a worker! Daniel to me he went ABOVE & BEYOND! CUSTOMER SERVICE AT ITS BEST!!! THANK YOU SO MUCH DANIEL!!!
Response: Hi Amare, thank you for your review. We're glad Daniel was very professional and went above and beyond to assist you. We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.
5. Extra Space Storage
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
286 reviews
Address: 1250 Taylor St NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 769-1451
Business type: Self-storage facility
Web page: https://www.extraspace.com/storage/facilities/us/district_of_columbia/washington/1000001186/
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Extra Space Storage: what do users think?
Robin Robinson: As a small business owner, I would recommend Extra Space Storage. Closing my store was very stressful. I identified items that I wanted to retain and decided there was a need to secure storage. I visited Extra Space storage because it was close to my home (important because I will need daily access). I found the rates to be reasonable and staff to be very helpful and answered all of my questions. I am very happy with my storage units.
Response: At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words, Robin. Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.
Linda LovelyL: I went to Extra Space Storage today on Taylor Street NW to purchase a Storage unit and I was greeted with excellent customer service, the place was clean and neat and the employees were very nice and curtious. They help me to decide on the unit by letting me see them first instead of me purchasing just anything to get out their way. Once I decided we went through the process so easily, I understand everything with no problems or concerns. Overall Extra Space Storage is the place to go when you need to decide on a Storage Space! I plus there prices are very reasonable and affordable!!
Response: Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review, Linda. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.
Stefania Ford: Colby, the Manager of the facility was. TRULY AMAZING, would say one of the MAIN reasons why I decided to rent there! One of the nicest people you’ll ever meet. Very accommodating and truly cares about his customers. I would highly recommend this place to anyone who’s looking for Extra Space Storage
Response: Thank you for the kind words, Stefania. We're glad Colby was very accommodating and truly cares about his customers. Thanks for recommending Extra Space Storage! Don’t hesitate to reach out if you need anything at 888-STORAGE.
Karen Patyk: Extra Space Storage was great! We used it while we were storing items to stage our house to sell. Clean, climate-controlled, and easy for our movers to swing through on our way out of town. Would recommend to anyone looking for storage in the DMV. Staff was super friendly and helpful. Big thanks to Jan for all her help getting us sorted when we rented and closed out!
Response: Hi Karen. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jan! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.
Val A: Jan Aguilar was extremely understanding and helpful to me when I came in to ask about the sudden price increase. She was able to resolve the issue right away and did everything in her power to find a happy medium in order to keep me as a customer. I appreciated her friendly demeanor and prompt problem solving abilities. Thanks Jan!
Response: Thank you for the kind review, Val. We're thrilled to know Jan was understanding, helpful, and prompt to help you with your rate change! Thank you for recognizing her hard work. Our team is here to serve you, so give us a call at (202) 769-1451 if you need any future assistance.
First Last: Jenn at the front desk was really helpful. I had accidentally gotten a unit at a different location and she promptly got everything switched for me. Top-notch customer service!
Response: Thanks for the positive review. It means a lot to our team, Derek! We're thrilled you had a positive experience with Jenn at Extra Space Storage. Please stop by the office if you have any questions.
Enrique Caceres: Worse experience. I rented a locker a paid on a Saturday, moved Sunday and showed up with a truck full of stuff. The code didn’t work, no one was able to assist, the 800 number Dustin have anyone there, the office was closed. I was left with a truck full of stuff and had to extend the truck rental and unload back at another apartment. I reached out repeatedly and got nowhere. I called today and finally got a rude employee that tried telling me I was doing the code wrong. I rented another truck and after ensuring someone was there made a second attempt. This time the code worked. I’m out hundreds of dollars due to the delay, go somewhere else!!
Response: Hi Enrique, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally, so we can work to improve. Please call us at 888-storage if you'd like to discuss your experience in more detail.
Dan Sanchez: Janury was very helpful. She got me in and out and set up with a storage unit really quick. Answered all my questions and was very niceThanks !
Response: Thank you for the kind words, Dan. We're glad Janury was able to help! Our team is here to serve you, so give us a call at (202) 769-1451 if you need any future assistance.
kimberly julissa: My experience with this company was great! , the lady that attended me was helping me so much thanks to her I was able to understand everything! She’s very kind thank you.
Response: Thank you, Kimberly. We're thrilled you had a positive experience at Extra Space Storage. Call us at 888-storage if you have any questions or need assistance with your rental!
6. Self Storage Plus
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
86 reviews
Address: 5901 Blair Rd NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 964-6444
Business type: Self-storage facility
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Self Storage Plus: what do users think?
Face 2 Illusionz Management: In our history of renting storage space this facility by far exudes ELITE. The property is very clean, safe and convenient. What stood out the most was the very reasonable price, access hours and management team. Ray and Nikki really made it an experience to remember.I HIGHLY RECOMMEND this facility for all your storage and moving needs.
Response: It's such a great feeling to know that we left you with such a remarkable impression of Self Storage Plus. We're overjoyed to see your rating and truly thank you for sharing!
Sonta Johnson: Nikki and Ray are the epitome of excellence. Their customer service is top notch.The facility is flawlessly clean. This is the “Fort Knox” of storage facilities. I have no worries about the security of my belongings. Professionalism all the way around.
Keelie Garbee: Such a good experience! The staff at Self Storage Plus has been really helpful and always a pleasure to work with. I have received top notch customer service here.
Claude Taylor: Excellence and professionalism are the 2 best ways to describe Nikki and Ray. Love the express service. Definitely will recommend self storage plus to any an everyone needing storage, they sell supplies too
Response: Hi Claude, thank you for posting your positive review! Our team here at Self Storage Plus is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Stephen Carter: I was delighted by the service and care I received at Self Storage Plus on Blair Rd. The facility is clean and the manager Nikki is helpful and resolves any situation that may come up. I recommend this facility.
Response: Hi Stephen, such a great feeling to know that we left you with such a remarkable impression of Self Storage Plus. We're overjoyed to see your rating and truly thank you for sharing!
Lashonda Schovanec: Nikki, Thank You infinitely for helping me from the beginning when I knew nothing about storage to the very end checking out. I truly appreciate you. Best to you
Response: Hello Lashonda, Thanks for the kind words! It is truly touching to know you think so highly of us! Please reach out to us with any additional questions or comments! We're here for you anytime!
stephen bota: New, always clean, temperature control and yes First Month in is FREE.Manager is knowledgeable and always on top of her game.
Response: Hi Stephen, thank you for taking a moment to share your experience at Self Storage Plus. We are so pleased to hear you found our climate control units to your liking. We look forward to welcoming you back again soon!
Bernard Langley: Nikki is simply AMAZING! She made my experience getting a storage unit so easy. She was so personable, friendly, and most of all knowledgeable. She is truly a great asset to the Self Storage Plus company. Her customer service is top notch! This will definitely be my preferred storage location should I ever need a storage again.
Response: Thanks so much! We are glad to hear we were able to make your move in process super easy! Great job Nikki!
Dea-Damita Onyenobi: This was my first time getting a storage unit; the experience was great! The staff that opened my account for my unit was friendly and accommodating. Ms. Nikki was exceptionally welcoming and was very helpful when I was having issues with my unit. I would definitely everyone to open a unit here if needed
Response: Thanks so much and thank you for choosing Self Storage Plus for your storage needs.
Nina Byrd: Punctual, friendly, helpful and efficient. I wish I could give this place 10+ stars they deserve it. My boyfriend has a unit here I sat in the car and watched the manager and assistant manager clean, sweep, take out the trash and help out 2 different customer all within a 5 min span. With smiles on their faces. AWESOME! AWESOME! AWESOME! Great teamwork, facility is very clean.
Response: This is amazing to hear, thank you so much for your feedback!
7. U-Haul Moving & Storage of Capitol Hill
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
336 reviews
Address: 26 K St NE, Washington, DC 20002
Schedule: Closes soon ⋅ 7PM ⋅ Opens 7AM Thu
Telephone: (202) 289-5480
Business type: Self-storage facility
Near U-Haul Moving & Storage of Capitol Hill:
- a 8 meters away cooker shops in: Dominion Electric Supply
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U-Haul Moving & Storage of Capitol Hill: what do users think?
Ted Hill: The truck was not clean or well-maintained, then I was overbilled by $175. After a long time on the phone with customer service they sort of resolved the problem, but I was still overbilled by $30.
Caleb Darger: I got a call the day before telling me that the truck I rented would be at a different location (10 minutes away, so not a huge deal). I showed up to the new location and they told me the truck was actually at the original location that I had specified, but the trailer that I rented was at the current location, and I would need to personally go pick up the truck at the original location only to bring it back and pick up the trailer. The staff at both locations were not helpful and unfriendly. Overall just a terrible experience.
Eddie Pruette: I had an excellent experience here. A representative, probably a manager, at this location, really helped me through a problem caused by my own mistake. The van I rented was in great shape. I would recommend this location to anyone. The after hours return process had a lot of steps, but it was pretty easy and straightforward.
Tyler Ashlin: Staff was extremely friendly and helpful. They got me everything I needed in a timely fashion and answered all my questions!
David Stiles: U-Haul tried to make this as easy as possible. Driving this truck 1300 miles was very difficult. If my son moves again, he can use a moving company.
Ashley Stewart: It was very quick and easy! I decided to go on a whim, and was excited to be driving away in my rental truck within ~20 minutes. Staff were friendly and helpful. I liked that I was able to complete the return process on my phone, and the location was convenient for me.
Ray daSilva: Equipment rental process and cargo van were fine. The automated part of the process worked fairly well. What marred the entire experience was the attitude of the customer service agent at the desk at this location. She was aggressive, arrogant and dismissive of the customer for no reason at all. I understand that such an attitude may get built up over a period of time working in such a position but it has no place when you are working in a customer service position. Her attitude tarnished the U-Haul brand and soured what might otherwise have been a good experience. I know that workforce issues are affected by the pandemic and labor shortages but there is no excuse for such behavior toward customers. No, I will not return to this location. I will not recommend this location.
Cassidy Martin: Do not trust or rely on this location. Literally will do everything possible to avoid using U-Haul again after this experience. Scheduled a 6am self-service pick-up and because no one prepared our truck the night prior, when I arrived at 5:50am and tried to complete the mobile check-in process, it came up with a screen saying I would have to wait until 7am for someone to arrive to hand off the vehicle. Had to call customer service and Uber to the nearest location on 5th where the equipment I payed for wasn’t in the truck that I would be using and the access code to my vehicle key lock wouldn’t work. The only reason everything went OK was because an employee arrived early and was able to get our key for us and our equipment. Thx for nothing
8. Public Storage
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
541 reviews
Address: 1230 S Capitol St SE, Washington, DC 20003
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 644-8267
Business type: Self-storage facility
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Public Storage: what do users think?
Ken Lynch: I’ve been a customer for over a year and highly recommend this location. Huge shoutout to Carla who was extremely nice and helpful when I went in to transfer to a larger unit today. She was able to find me one on the same level at almost the same price. Super quick and easy, but she still had time to give me information and tips about the app and that will make gaining access even easier. Secure and clean as well.
Patty M: A friend who passed recently has a unit here. As her executor I needed help and direction on how to access the unit. Donna was amazing. She helped me through the process and told me what needed to be done. Luckily I located the key (after Donna told me what to look for). She and her associate were so pleasant and knowledgeable. During a difficult time I really appreciated the kindness and understanding they showed.
Marcia Cooper: I went into the store looking for boxes for a move and met Donna! She was such a big help to me, very knowledgeable and kind! She gave me hints and tips on making my move smoother and I am grateful to her! I will always come back to her for all my storage and moving needs! Thanks Donna😘
Hope Ajayi: Talk about unparalleled customer service. Ms. Donna is truly one of a kind. She truly went out of her way to ensure I was about to get my items stored in the unit after closing, and despite inconvenience to her. She’s great, and truly should manage all of public storage. My first time using public storage and thanks to her, I definitely plan to continue to be a customer!
Response: Hello, thank you for your kind review; we are happy to pass along your comments to the team.
Julius Henderson: I came in to get some packing supplies and Ms. Donna helped me get the boxes that I needed. She also asked me about storage. Informed her I didn’t need one at the time. But if I do, I am absolutely coming back to this location. This is what you call customer service! Thanks for showing it still exist!
Alexis Payne: I used Public Storage for 4 months this year in 2 units. From the move-in to move-out, it was flawless. Carla and Donna were so helpful and patient with me as I navigated my moves and any visits I had while my things were there. I would highly recommend the space.
Tarrance Frierson: Just had an amazing experience with Ms. Donna and Ms. Carla. Thank you for taking time to understand my needs and setup the most cost efficient option for me. Good looking out for the customer. Tarrance
Ethan Craig: Their motto is, “We treat YOUR stuff like OUR stuff!”, which is honestly pretty accurate in that they don’t really care if you have access to your things or not. They close at 6pm on weekdays, so prepare in advance to take a day off of work to access your unit during the week as you can not be there after 5:59pm. Your other option is to use one of your weekend days, but beware they close at 5pm on weekends and will aggressively rush you out of the building at 4:59pm. Additionally, they also sometimes close at random hours throughout the day, only to reopen and a random time later in the day, or sometimes not at all. Staff are nice enough I guess, but let’s be honest, there isn’t usually much staff interaction at a storage facility. All that said, if you don’t mind your stuff literally being treated like not your stuff anymore not a bad storage place. I guess it works for those that almost never need access.
9. Secure Self Storage
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73 reviews
Address: 5909 Blair Rd NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 751-4508
Business type: Self-storage facility
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Secure Self Storage: what do users think?
Marcellena Gore: All I can say is Wow and Thank you. Ms. Shaye at Secure Self Storage was awesome! We have a son At Howard University, and it has been a hassle in previous years to secure and move into storage units to store his belongings from his dorm, but not this year! The facility is spacious, accommodating and secure. We will always return to Secure Self Storage for our storage needs.
Response: Hi Marcellena - Thank for you leaving such a great review! It was our pleasure to help you. Providing a spacious, accommodating and secure self-storage facility is always our goal and we love to hear when our customers are satisfied. Thank you for choosing Secure Self Storage!
Meghan Moorhouse: I had such a great experience during my move-in process. I actually was supposed to move my belongings in at the business next-door, but there was no one there to let me in. However, I was lucky enough that Shaye was available at Secure Self Storage and immediately set me up with a rental unit for the same rate. It was a quick and easy process. Highly recommend for anyone looking for either short term or long term storage!
Pauline Gordley: I’ve been renting a storage unit now for the past three years. The customer service & staff are polite, courteous and they treat you like you matter!. Shaylaboo the manager leads by example. Nikky and Steven are great as well!! They actually recognize me when I call.💕
Starn Farmer: I had the best experience ever with Shaye. She was very pleasant and efficient with her job. Her prices were lower than my prior storage company and I am very pleased. Thank you for all of your time and effort to assist me with my move.
STREET LIFE PRODUCTIONS: We have been searching for decent storage prices in the DC for at least 4 months. We thought it was impossible because around 80% of the places, the customer service was horrible. We were lucky to get a referral to Secure Storage in DC. The manager Shaye met us with warm and friendly greetings. Upon giving us a tour of the facility which we were so impressed with the cleanliness and her customer service skills, we were so happy we found the exact unit we wanted. Without hesitation and she was willing to price matched, we secure the unit for a long period. Thank you Shaye for being so thoughtful and understanding. Kudos to Secure Storage DC😊😊!! Natasha💃🏽
Laura Ligaya: I am on my second contract with Secure Self Storage. They are by far the least expensive and easy to work with. The office staff is pleasant and professional. Highly recommend!
Tanya Wise: Excellent choice for storage rental space.Wonderful, professional and awesome all the way around customer service. Highly recommend this location.
10. Extra Space Storage
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753 reviews
Address: 2800 8th St NE, Washington, DC 20017
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 866-6500
Business type: Self-storage facility
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Extra Space Storage: what do users think?
Azar Jackson Jr: Ariyana, the assistant store manager, is exceptional at her job! She went well beyond meeting my expectations. She picked up on my nonverbal cues and responded appropriately … “looks like you’re in a hurry so I’ll make it (contract) quick”…She was succinct and entertaining. She kept making me laugh and still stayed on task without delays. She showed me the storage unit and how to use the proprietary key locks to secure the unit. She anticipated every question I asked, making the experience streamlined. The property itself is clean, secured, and accessible. You get the same service online as you do in person. Therefore , if you forget something, they will have it ready for you upon arrival. This storage space has an excellent business model—affordable, adaptable, and actionable,
Response: Hi Azar. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.
Gay Cioffi: I am thrilled to recommend Extra Space Storage. It is clean, bright and easy to get around. They even provide a free lock! The manager was very helpful in explaining storage options and how to get in and out of the facility. After a day of dropping off boxes to store, I clearly was. ready for some hired help. The manager called several "task rabbit" types to help me find some movers. She was awesome. So glad I found Extra Space Storage.
Response: Thanks for the awesome review, Gay! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! It's great you found our property clean, well-lit, easy to navigate, and staffed with a helpful team. Don't hesitate to stop by the office or contact us at (202) 866-6500 if you need anything.
Luna Luna: I reserved a space online and was contacted the next morning. Came in store to check it out, Ariyana was amazing!! Very sweet and on top of things. She was patient and listened to all my needs as a customer and did an amazing job at helping me understand the process and giving me a great deal. The atmosphere was very friendly, customer service was 10/10 and my experience could not have gone smoother. I would recommend this location to anybody and will definitely be a returning customer. Great service and great prices! Thank you!
Response: Thank you for the kind words, Luna. We're glad Ariyana was very sweet, on top of things, and patient. We're committed to providing excellent customer service. We are so glad you are satisfied with your rental rate! Thanks for recommending Extra Space Storage! Stop by our office if you need assistance or have any questions.
Thomas Becker: The reviews are true Tiffany really is the best. The facility is always in excellent condition, clean and functional. I have rented many storage units in the past and I have never seen continuous upkeep like I see here. I am genuinely impressed. There is always staff available when I need them, and all of my issues are handled ASAP. Most importantly she is always very pleasant, kind and courteous. Oh and professional too! Thanks Tiff.
Response: We think our team is great too! Thanks for the positive review, Thomas. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team is always available when you need them, very pleasant, and kind. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
Daniel Zhang: Great spot and great staff! I never have an issue moving my stuff in and out of my storage lockers quickly. The process to add a locker was so simple and easy over the phone. If you need a storage space in the city, this is your spot!
Response: Thank you, Daniel, for the great rating! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (202) 866-6500 if anything comes up!
Clip Dozen: Arianna is a manager over the NE DC location. I had a situation which required immediate attention. She was extremely professional and I knew almost immediately that she would be the one I brought my case to. ExtraSpace better keep an eye out… I’m pretty sure any company would love to have staff like this running their departments. 5 stars to you young lady! Thank you for showing so much concern and going so far above and beyond to help me. Truly appreciate it!!
Response: Hi Clip, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at 888-786-7243.
Kenneth Johnson: Rented a 8x10 space for 2 months to hold furniture and miscellany during the sale of my home. The facility was clean, secure, convenient, and affordable. All staff interactions were great. I would not hesitate to use them again.
Response: Hi Kenneth, Thank you for taking the time to leave your review! We pride ourselves on having a clean, secure, affordable, and convenient facility, so we are thrilled to hear that you had such a positive experience renting with us! As always, give us a call at 888-storage if you need anything.
Mattea Del Peschio: Ariyana was an absolute pleasure today on site. She walked us through multiple spaces and told us prices extremely fast and efficiently. Her attitude was amazing and engaged us in light hearted conversation that made my experience unforgettable. I will be sure to use this extra storage space location for all my years to come thanks to Ariyana!
Response: Thanks for the awesome review, Mattea Del! We work hard to meet the expectations of our customers, and we're happy to hear Ariyana hit the mark for you! Don't hesitate to stop by the office or contact us at (202) 866-6500 if you need anything.
Isabella Del Peschio: Miss Ariyana is the best assistant manager I ever have spoken with at any establishment. There was a man driving by staring at my sister and I while we were on the phone outside the office. Miss Ariyana then made us both come inside and told us she would call authorities if she saw any other suspicious activity. Thank you so much for your amazing service and positive attitude!
Response: Hi Isabella Del, thanks so much for your review! We are thrilled to hear your experience with Miss Ariyana was positive and are always here to help with your storage needs! Thank you for choosing Extra Space Storage! Give us a call at (202) 866-6500 or stop by the office if you need anything!
11. Life Storage - Alexandria
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146 reviews
Address: 5765 General Washington Dr, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (703) 263-1358
Business type: Self-storage facility
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Life Storage - Alexandria: what do users think?
Amanda H: Alphonso is the best. Made me feel so welcome and was willing to explain everything to me in detail. I’m leaving Public Storage after a horrible time there and after just a short time at Life Storage I’m already so much happier. I’m telling the 7 other people I know with storage units at Public Storage to move to Life Storage ASAP. Thank goodness this place is nothing like Public Storage. And as long as people like Alphonso are here, I will be doing a lot more business with you.
Michelle: This is by far my favorite storage facility and I will definitely be referring people to them. Alphonso made my experience a pleasant one both in person and over the phone. He gladly answered all my questions and helped me find the storage unit that met my needs. Great customer service and great ambience.
Kat Palomo-Bursick: It was a pleasant surprise my storage unit rental experience at Life Storage in Alexandria. The manager, Alphonso, was kind and professional. He takes great pride on his job and his facility. He made my rental process fun and stress free, as I was given all necessary information. The facility in brand new ( opened in December 2020), it provides climate control, bathroom accessibility, plenty of parking, smells and looks nice and clean.
Joe Dannenfelser: Showed up at 3 pm with a uhaul full of stuff and movers I’d hired to assist me. I had called the day before and was assured someone at this location would be available till 6 to get me situated with the storage unit I reserved, but no one was home. Drove to the nearby life storage facility up the street who were helpful in getting ahold of someone to find out that the office employee at this location had in fact left for the day and was not returning. Had to contact Extra Space storage up the street who were luckily in same price range and were able to help me out of the bad situation. I would highly recommend Extra Space instead.
Elena Reyes: Alfonzo was such a pleasure to work with. He was professional, patient and knowledgeable in answering all my questions. Excellent customer service that for some reason is not customarily a goal for most storage rental companies. I highly recommend his location on General Washington Drive, Alexandria.
Response: Thanks Elena for the review! So happy that Alfonzo was able to assist you. Also thank you for choosing Life Storage. All the best, Life Storage
Jose Cordero: Alphonso did a fantastic job getting me set up with my first storage unit rental. He explained everything really well, and answered all of my questions and concerns. He and his team maintain a very clean and professional facility with all the amenities you might need. The location has been around since December of 2020 and you can see the hard work they put in to maintain order and cleanliness. I highly recommend them for any first time renters.
Response: Hey Jose, Thanks so much for leaving us this review and for recommending us! We're pleased to hear that you like our facility and that our team was able to answer all your questions! All the best, The Life Storage Team
Angela Bryant: Alfonso was GREAT! And the space is wonderfully kept…brand new facility that really shows well! The onboarding was seamless and efficient- he had my paperwork ready to go when I walked in! Literally made what has been a headache in years past a smooth process. Great location, superb placement and a sparkling new unit. Really glad to have made the switch! Thanks Alfonso!
Tirell Blakney: Came in on a Saturday looking for a unit last minute. J’Lon helped us out, showed us some units and made the overall experience great. His customer service is top notch. I have rented with other storage companies and this is by far the best. I would definitely recommend this place to others.
Kris Michelle: I got wonderful service from Regina she gave me all the information I need and more she helped me pick out a unit that was just perfect for me I will be back to purchase
12. Public Storage
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93 reviews
Address: 2301 Lawrence Ave NE, Washington, DC 20018
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 795-7188
Business type: Self-storage facility
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Public Storage: what do users think?
Cameron Foster: Buyer beware that the rates they use to get you in the door are only a fraction of what they will be charging you within a few months of moving in. I rented a 10x10 unit and within 12 months they increased my rate from $108 to $180 a month. Current market price for an identical unit in the same building is $105. Would not recommend as any sort of medium or long term solution.
Hayley Bell: Public Storage was easy to set up and the staff was so helpful in getting me what I needed promptly and with exceptional skill. Angel was incredibly attentive and went out of her way to make sure my experience was incredible! Highly recommend.
Tireek Myrick: Absolutely love this place this my second time here! Especially Angel and Taquetta very helpful individuals. I give this Public Storage 2 thumbs up!
Response: Hi Tireek, thank you for sharing your positive experience.
Butch Evans: Yes Taquetta was very helpful very precise when everything I need to do and show me the container and I was real happy with the service
Shawn Williams: Taquetta was amazing. She went above and beyond for me. Wonderful customer service.
khari fletcher: Angel was amazing! Great customer service and quick turn around.
Deja Williams: This place exhibits great customer service. I was assisted by a employee named Angel and she did an amazing job answering any questions I had as well as being patient with me throughout the process. Great prices and good people. Glad I did business with her!
Response: Hi, we appreciate your comments about your recent experience with us. Have a wonderful day.
Stacie Ave: They have really been helpful to me. Being in transition between places can be stressful so when I have called about my unit Kevin or the young lady who also works there have been very helpful. I really feel comfortable with my stuff stored there and the facility is immaculately clean. I noticed that the first day.
13. Extra Space Storage
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348 reviews
Address: 72 Florida Ave NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 921-4342
Business type: Self-storage facility
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Extra Space Storage: what do users think?
Hannah Greeley: Sophia is amazing and so helpful. I have had several storage units around DC over the last 20 + years and this one is the most professional, friendliest, helpful, and cleanest. I am an interior designer and just raved about them to my clients who need storage. So they are getting one there too. Kudos and thanks to Sophia the manager. Great experience.
Response: Thank you for the kind words, Hannah. We're glad Sophia was able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Our team is here to serve you, so give us a call at (202) 921-4342 if you need any future assistance.
Elle B.: Overall my experience here has been pretty good. The location is convenient, clean and quiet. The staff members are nice and helpful with any issue or concern. I do want to highlight my most recent experience with Sophia. I reached out regarding a concern and after following up, she actually contacted me directly to understand what was going on. She went above and beyond to assist me and resolve my issue. It’s great knowing there are people at major corporations such as Extra Space Storage who truly make it a point to understand, relate and help their faithful customers out with their issue(s). As someone who has worked in the customer service industry, I understand the importance of providing excellent service and satisfying the customer. And that I am.
Response: We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Elle! It's wonderful to hear that Sophia went above and beyond to resolve your issue. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.
R D WALLS: Larren helped to save the day when the moving company lost the key to the locked storage and expeditiously got me on my way with her professional lock removal skills. Thanks for the added support and strength! Remy
Response: Hi R D, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Larren! Don't hesitate to reach out to us at 888-storage if you need anything!
Kossi Adegnon: Dee helped me with my unit rental. She was excellent. Exceptional service. Loved it. A+++
Response: Hello, Kossi. Thank you for the 5-star review! We're so happy Dee could help. If you need anything in the future, feel free to stop by or call us at 888-storage!
Fasting for weight loss over 50 With Dionne: Before coming to extra space storage I visit a few others in the area. The price was not the cheapest but the customer service and the cleanliness of the establishment sold me. As soon as I walked in the store we were greeted. All our questions was answered and options were given. Desmond was assume he was friendly helpful and went beyond service. Also the young lady that was training him was great. I look forward to going there just to say hi to the awesome staff.
Response: Thanks for the awesome review, Fasting For Weight Loss Over 50 With! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Desmond reflects that! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (202) 921-4342 if you need anything.
Lazaro Bosch: Daniel was great! Was considerate of my time and needs. Daniel was patient and listened to my requests. Really found the best solution and had all the suggestions I would need in my budget. His efficiency and positive attitude made this a positive experience overall
Response: Thank you for your review, Lazaro. It's great to know Daniel was patient, understanding, efficient, and able to provide you with the best storage solution within your budget in a timely manner. We appreciate your kind words. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
Andrea Hubbard: The facility is safe and secure. The agents provided amazing customer service.
Response: Thank you for your review, Andrea! Providing renters with secure facilities and great customer service is our top priority. We're glad we were able to meet your storage needs. Give us a call at 888-storage or stop by the office if you need anything!
Youness Mokadmi: The employee were all great, help moving out, specifically Dee Broome, she is doing a great job, thankful for her help
Response: Thank you for the kind words, Youness. We're glad Dee was able to help! Our team is here to serve you, so give us a call at (202) 921-4342 if you need any future assistance.
Kimberly C: This is an amazing group of ladies that works at this facility. I am from out of state, but they made the moving process for my daughter so easy. I would recommend this facility to anyone in the DC area that needs a storage facility. They made me feel valued. Thank you!
Response: Thanks for the kind words, Kimberly! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (202) 921-4342 if you need anything.
14. U-Haul Moving & Storage at S Capitol St Sw
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244 reviews
Address: 1501 S Capitol St SW, Washington, DC 20003
Schedule: Closes soon ⋅ 7PM ⋅ Opens 7AM Thu
Telephone: (202) 554-2640
Business type: Self-storage facility
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U-Haul Moving & Storage at S Capitol St Sw: what do users think?
Greg D: This is the BEST U-Haul location by far! I’ve used this location multiple times the past couple of years- rented trucks, bought storage boxes etc. The staff is always super friendly. Tons of moving supplies always in stock and HALF the price of supplies as at Public Storage down the street.
Samantha Boehm: My husband and I were supposed to get a uhaul around alexandria but the location got switched to here.. I proceeded to ask if I had to pay more because of the location switch and I did, which doesn’t make any sense to me because there are multiple pick up locations around alexandria or somewhere closer than DC.. so I had to pay extra for the miles and to rent it. On top of that they ended up charging more than what was paid when it was picked up and an extra charge fee even though the gas was filled to the exact spot as we got it. This place is ridiculous and obviously is just money hungry. Try ur best to stay away!!
B linkman987: This location is Infinitely better than the Public storage nearby. This place is open later, has two loading docks that are covered, huge elevators, and has bigger units available.
Monique Monique: Moving last minute and called about 4-5 times. Each time, Roanita Morgan answered and was very patient and professional. She even scheduled my pick up. I really appreciate her taking the time and because of her, we went with this particular UHAUL!
Mel Marshall: Shoutout to C! Extremely helpful and great customer service. We needed help figuring out what boxes and packing supplies we would need for our one bedroom condo. Thanks for your help and guidance, C!
workwhren: No walk ins on the Saturday I went. The manager ignored me. I had to place reservations using my smart phone while in the lobby....
Matt H: Avoid this location. They will cancel you reservation at the last minute or force you to go 30 miles outside the district. Zero customer service
Dan Ciullo: Not well staffed, they are clearly overworked. Overall, helpful and friendly, but not as smooth or fast as I had expected.
Kacee Benton: I’ve had a unit (at one time 2 units) here since 2005. The facility is clean and secure. The staff is nice and helpful. The only complaint that I have is the price going up every year. My rate has doubled since I first got here. I don’t see a reason for the annual increase. I’m lacking storage at home, which is the only reason I’ve remained all of there years.
15. Extra Space Storage
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
519 reviews
Address: 9211 Livingston Rd, Fort Washington, MD 20744
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (301) 248-3630
Business type: Self-storage facility
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Extra Space Storage: what do users think?
Rev. Dr. Patricia Johnson Dowtin: I absolutely must give the Manager Mr. Anton at the Fort Washington, MD location on Livingston Road a 5 STAR rating because he earned it!!! He always provided excellent service from the date I moved my items into Extra Space Storage. The first day I moved in he provided a cart at the door for my use. My space was clean and easy to get to. He also took time to explain any thing I had any questions about. I was a customer for approximately 1 1/2 - 2 years. I believe it was either the first time, or the second time I put items into my storage space, I locked my purse, cell phone, and car keys into my car. OH NO!!! I hurried up to the office before Mr. Anton was gone. He called my daughter for me when I explained what I had done. I knew it would be getting dark soon, and I did not want to sit at the storage place all alone in the dark waiting for AAA. I have been with AAA for 48 years, and I knew I could count on them to help me but I did not know what time they would arrive because it was a Friday evening. I also knew Mr. Anton was suppose to be leaving his job by a certain time as well. My daughter did not answer her cell phone. Mr. Anton called AAA for me as well. I felt so bad about delaying him, he had worked all day and I was certain he wanted to go home. He was so kind. He said no Ms. Dowtin I am not leaving you here alone waiting in the dark. He allowed me to sit safely in the office with him until AAA arrived, unlocked my vehicle, and the AAA driver and I both exited that inside gate together. Mr. Anton was such a blessing!!! I went back into the office and thanked him again for his kindness and all of his help. He was still there after I drove off of the property!!! Again, thank you so much Mr. Anton! I had nothing but an excellent 5 STAR experience at Extra Space Storage, from the first day, until my last day, of renting a space there, because of one staff member, Mr. Anton!!!
Response: Thanks for the awesome review, Rev. Dr. Patricia Johnson! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Mr. Anton reflects that! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thank you for being a loyal Extra Space customer! We are happy to be your storage provider. We aim for friendly and helpful staff and are so glad to hear that was your experience! Thank you for choosing Extra Space Storage for your storage needs. We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.
milo lama: Great experience with extra space storage. My family’s items were safe and secure the entire time while we rented out a storage unit, the facility is clean and neat. Thank you Selam for your customer service and assistance in my move out process. Will definitely recommend to future storage customers.
Response: Hi Milo, thanks so much for your review! We are thrilled to hear your experience was great. Providing renters with clean and secure facilities is our top priority. We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.
Sharon McCown: Selam was very professional and courteous she went way beyond her duties to help me with an extra storage unit. Excellent customer service, so Thankful we need more people like Selam!
Response: Hi Sharon, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Selam! Don't hesitate to reach out to us at 888-storage if you need anything!
Ki Ki: Anton, hands down, made my experience a very pleasant one. I certainly appreciated his professionalism and patience each time we spoke. Thank you 🙂
Response: Hi Ki, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Anton! Don't hesitate to reach out to us at 888-storage if you need anything!
AmericanWoman: There was no need to look any further. Customer service is my number one concern. Antione! Shout out to a professional who knows how to speak and treat his customer base. I am moving out of the country, and he was patient, answered all my questions, discussed all my concerns, assisted me in choosing the best space for my long term needs. Bless up and choose Extra Space Storage --- customer from Eastern Shore of Maryland relocating to Fort Washington and then moving to the West Indies.
Response: Thank you for the kind words, Americanwoman! We're committed to providing excellent customer service. We're glad Antione is a professional who knows how to speak and treat his customer base, was patient and answered all your questions. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
Toi Proctor: Extra Space Storage has great customer service especially the young man name Antwon is very help and respectful and takes pride in helping his customers.
Response: Thank you for the kind words, Toi! We're committed to providing excellent customer service. We're glad Antwon is very helpful, respectful, and takes pride in helping his customers. Please stop by the office or give us a call at 888-STORAGE.
A Davis: The property’s manager, Antoine, made my experience pleasant while halal being very resourceful. Would recommend as long as he maintains management.
Response: Thanks for the kind words, A! We're glad you had a pleasant experience with Antoine. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (301) 248-3630 if you need anything.
Richard Howell: The process of getting a storage unit here was quick and painless. I started the transaction online with a reservation. Then I went right over to the location and finished.
Response: Thank you for your review, Richard. We are glad you found our rental process quick and painless. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!
Ryan Jones: Great experience, friendly staff. Josh was able to get my unit cleaned and ready within hours of booking it. Then he switched me to a bigger unit very quickly with no issue a couple days later. Their service was greatly appreciated!
Response: Thank you, Ryan. We're thrilled you had a positive experience renting with Josh and that he could help you get the right size for your needs. Call us at 888-storage if you have any questions or need assistance with your rental!
16. CubeSmart Self Storage
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122 reviews
Address: 1200 Upshur St NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 541-1555
Business type: Self-storage facility
Web page: https://www.cubesmart.com/district-of-columbia-self-storage/washington-self-storage/427.html
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CubeSmart Self Storage: what do users think?
Avram Reisman: The staff was very responsive to me and answered all questions with great availability. They also called me to confirm that I was ending my time at cubesmart without me needing to call them after they did a walkthrough one morning.
Tonya McCullough: The staff at this location is excellent! They (Albert, Jade, and Marco) were not only personable but were very professional when it came to helping me determine the unit size that would best accommodate my needs. The check-in process simple, and any time I had a questions regarding consolidating my units, they were able to provide cost effective recommendations. The office and main building where my unit was located were always clean and well lit.
shed Stewart: I am so pleased with the Upshur location team. Jade was super knowledgeable in my initial request for information and did a great job helping me find the cube space and size that was going to work for me. Her pleasant attitude and job knowledge is refreshing to see compared to other places in the industry that had a take or leave it attitude when selecting space, you won’t find that bad attitude here this team cares that you get what you need. Albert was also very helpful and friendly and went out of his way and coordinated with another manager to help me with the things that I needed. The last gentleman maybe named Mark I think, I can’t remember the name but he also helped me at this location and was super helpful and friendly as he assisted me with my pass code my first time. The crew is A1 and I will definitely recommend this location to my friends and family in the area. Keep up the good work. My only suggestion would be more parking for larger and more vehicles, but it’s the city so I understand. Again thanks again for everything.
Response: Hi Shed, we're happy you found our staff to be so supportive during your experience here at CubeSmart Self Storage. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Dan Schriever: Check in was so easy because of the level of service provided by the onsite staff. She Took the time to walk me around the facilities, showed me the unit, explained everything I needed to know. Also, on a handful of occasions when I needed to contact customer support, I was put in contact immediately every time with somebody who could solve my problem the first time. This was above my expectations.
Response: Hi Dan, we're so glad that we were able to go above and beyond your expectations! Thanks for taking the time to leave us this information about your recent visit. Take care!
Halil Atilgan: I had to move another place so i didnt have a need for the storage even though i had one week to start my move in date to storage they refused to refund my money. any professional company would give me my full refund, they charged me $200 for a storage i never used
Response: Hi Halil, we are sorry to read about your experience. If you would please send your account and contact information to us at help@cubesmart.com, we would like to look into this further. We hope to hear from you soon.
Michael Cuesta: Left abroad for a year and came back to a storage unit with all my belongings covered in mouse droppings and urine. Don’t keep anything here you really care about.
Response: Hello Michael, we are sorry to read about your experience. If you would please send your account and contact information to us at help@cubesmart.com, we would like to look into this further. Hope to hear from you soon.
Wesley Chamblee: The rental process was seamless. Jade and Albert took care of me and made sure that all my questions were answered. I appreciate their professionalism, which is why I’m glad I choose CubeSmart. Couldn’t have asked for a better experience.
Response: Hi Wesley, we're happy you found our staff to be so supportive during your experience here at CubeSmart Self Storage. We look forward to your next visit! Take care!
17. Public Storage
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
340 reviews
Address: 9200 Livingston Rd, Fort Washington, MD 20744
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (301) 965-0486
Business type: Self-storage facility
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Public Storage: what do users think?
Anthony J. Perez: Ronnie was extremely helpful. I was in the process of moving from another storage unit from a different company and his assistance made the transition effortless. Thank you so much. I now have a larger unit and for less!!
sankofa7: Spoke with Ron today -- EXCEPTIONAL CUSTOMER SERVICE - courteous, patient, friendly and professional, well-informed/knowledgeable, and answered all of my questions. Based on his customer service, I have every intent on renting from this particular facility and will advise other military and non-military friends about my service today. Ron is an asset at Public Storage.
Tracy Powell: I will definitely recommend this company to Friends and Family. The gentleman I interacted with name Ronnie was very nice and polite.
Clinton Ceasar: Went to buy boxes the property manager was extremely helpful and knowledgeable and decided to write a review. It’s hard to find great help.
Shantia Jackson: Hello I just want to say Ronnie the property manager is awesome I came in looking for storage and left with storage the process was great very smooth and fast didn’t even take 30 min he made everything quick and explained everything to me as I was filling out paperwork and doing my tour he is the best get your public storage with Ronnie the property manager he is the best
Rayvon Gordon: Thanks Ronnie, for helping me out with my storage great attitude and very knowledgeable. Thanks again
Response: Thanks for rating us. We appreciate your business.
JarDan Parrish: This facility has great customer service. Called and spoke with Ronnie, who is one of there managers and he helped with all my questions. Very knowledgeable and detailed; We’ll be moving in a few weeks so we’ll definitely be using this location.
Defelice Sosa: I like this public storage location.. Clean and easy access to my unit.. the manager was very helpful and made the process smooth.. would recommend..
Andrae Wiggins: Great place to rent storage space or a Uhaul, I highly recommend!
18. CubeSmart Self Storage
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
180 reviews
Address: 175 R St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 529-7867
Business type: Self-storage facility
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CubeSmart Self Storage: what do users think?
Joy Scott: Desmond was so great! Despite them having a power outage he was able to train an employee and service my move in in under 30 mins! The process for online rental was so easy! Moving is already a hassle but the attitudes of everyone there made it better! Thank yoouuuu
Response: Hi Joy, we really appreciate your feedback! We hope you have a great day!
Thomas Woodruff: I have been renting a storage unit at CubeSmart Self Storage, 175 R Street, NE, Washington, DC 20002, for over eight (8) years. The General Manager, Desmond Macalino, and the other employees (Chris and Qui Ana) are very professional, knowledgeable, and courteous. To improve security at the facility, it is recommended that security measures such as security cameras or robotics security be installed at or around each unit.
Tyler McMillan: Clean facility with convenient and secure access. Desmond and rest of staff are extremely helpful and go out of their way to ensure belongings and storage unit are safe/secure.
Peter Prina: The staff were very kind, they allowed me to not pay the month’s rent even though I was a day late moving out. The location was clean and easily accessible.
Eladdieyo Robinson: Moved things out of a storage space. Good equipment. Had public restrooms
Jobi Magana: The two guys Chris and Desmond who work in the office helped me and my mom through the process of renting units together. They both were amazing and did a wonderful job on explanation of our lease terms and different payment methods. They were very kind and great customer service. It’s great to know you have great people to work with at the storage place with our valuables. 10 plus to both!!
John Kla7: I rented a small storage space for 12 months, had no issues from move in to move out. Before moving out I was unable to reach the branch by phone but customer service was able to answer my question for me. Very painless process and smooth. Would come here again.
Response: Hi John, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
19. Self Storage Plus
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
216 reviews
Address: 1325 Kenilworth Avenue Northeast, Washington, DC 20019
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 499-4407
Business type: Self-storage facility
Near Self Storage Plus:
- a 64 meters away sliding glass doors in: DC Commercial Glass, Doors & Window Repair
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Self Storage Plus: what do users think?
Chelsea Spencer: I was referred to this facility by my aunt who also absolutely loves this place. The service I received was exceptional.. i didn’t get her name but I know she was the daughter of the General manager of the facility. She was so sweet, quick, efficient, and knowledgeable. The security of the place is very good. You have to put your code in several times to access the building and floors which I truly like and makes me feel more at peace about having my things there. I give this place 5 out of 5 stars and will refer anyone in this area who needs a storage unit to come here! Thank you for making my process a smooth one!
Response: Chelsea, Thanks for the AMAZING review!
Judith Williams.: Self storage plus in Charlestown WV is run by a friendly and professional staff. It’s a great place to keep your belongings if you are ever in need of a storage unit. The buildings and the grounds are well kept and there are cameras throughout for an added security. I highly recommend this location! Thanks to the entire staff of Self Storage Plus in Charlestown WV!
Response: Thanks so much!
Danny Hassoun: All storage places are pretty much the same...I am only writing this bc of the above and beyond amazing service that Shay, (manager) consistently provided. She was always honest and direct, but fair and kind. I fell some months behind during COVD, and she really helped me figure out the best way to get everything straightened out. Thank you to Shay for being kind and patient.
Response: Thanks so much for your feedback! We appreciate it!
Tonya C: Briana was very sweet and helpful, she also was very professional. Great costumer service is very hard to find nowadays, im so glad I came here and the prices are reasonable.
Response: Thanks Tonya! We aim to please!
Sharon Cravens: They were prepared and professional. All of your questions are answered, thoroughly knowledgeable of and operate in a timely fashion. Also helps you every step of the way. The one star they should have is the electronic feature at all locations to be able to get in and out securely of your locker. I feel it’s more convenient. Other than that they are great!!!!
Response: Thank you so much for your honest feedback! We appreciate it!
Almeada “Buttercup” Thorne: G’morning… my experience at Self Plus Storage has been great. A clean Quiet-environment and I feel very self when I am visiting. Thank you guys!
Response: Thanks so much Almeada!
Mark Huddleson: Cheyenne deserves more that 5+ stars. Friendly, polite, great customer service, she explained everything to me. Walked me to my unit and made sure I got her business card in case I have questions later.
Response: Thank you so much for the feedback! We appreciate it
20. CubeSmart Self Storage
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
196 reviews
Address: 1850 New York Ave NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 832-1420
Business type: Self-storage facility
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CubeSmart Self Storage: what do users think?
Franks a mayor Velasquez: I had the most pleasant time ever with Jade and she was very helpful answering all my questions. I never thought I would need a storage unit, here I thought I can go through life not needing a big metal closet but here I am, looking for a storage unit. With an intense internet searching, I settle with CubeSmart due to the convenient location in DC, price, and over all the great customer service experience I had with Jade, she is a legend.
Response: Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Devils Brigade: Frankie Williams is a consummate professional and assisted me in finding a rate that meets my personal needs. Her hard work, diligent attitude and knowledge of the rate programs is impressive. I highly recommend this CubeSmart location for all your storage needs.
Romanus Ubamadu: Located on New York Avenue in northeast DC, this storage facility offers very clean and spacious compartments. I also felt my possessions were safe at this location.
Response: Hello Romanus, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
nneka truss: Jade the manager is the best! She was super helpful and made a stressful situation for me soooooo much easier. She showed a lot of caring and worked hard to find solutions. 5 stars for her!
Response: Hi, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Marlo Johnson: The floor that my unit was on alwaysssss smelled like weed. It was so bad at one point that a few of my items smelled like it. My unit always had an excess of rat droppings in it. I wish I had taken a photo once I got my things out. Then, there’s always a random drunk or high person strolling the facility. Overall, it’s not safe. All of these were not worth the money of me keeping my items at this location.
Response: Marlo, we are sorry to read about your experience. If you would please send your account and contact information to us at help@cubesmart.com, we would like to look into this further. Hope to hear from you soon.
Lucy Sonsalla: Customer service was excellent and facilities were fair for the price. Far drive, but best cubesmart price-wise.
Response: Hello Lucy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Helene Brown: The lady yesterday was so helpful and accommodating she made a stressful day a lot easier. Also I enjoyed the cleanliness of the facility along with the music. It helps a lot to have background music while packing and moving.
