Cash Poster - Work From Home
Anywhere
via UnitedHealth Group
Work from home Full-time
If you are located within a commutable distance to Valencia, CA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations... continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.
Who are we? Optum360. We’re a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life's best work.SM
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.SM
This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 7:00 AM - 3:30 PM OR 8:30 AM - 5:00 PM (local time zone). It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 27027 TOURNEY RD, VALENCIA, CA, 91355, but you will have the ability to work at home. Training will be conducted virtually from your home.
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
• Coordinate with insurance carriers to reconcile / resolve any issues
• Analyzing and reconciling cash posting entries
• Familiar with explanation of benefits
• Maintain Compliance and HIPAA standards at all times
• Meet or exceed daily production standards
• Meet or exceed daily quality standards
• Perform other duties and functions as assigned
• Process insurance, client and patient refunds
• Process adjustments and credit balances
• Evaluate and respond to all emails request for any deposit issues in order to resolve in a timely matter
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
• High School Diploma / GED (or higher)
• Ability to work any 8-hour shift between the hours of 7:00 AM - 3:30 PM OR 8:30 AM - 5:00 PM (local time zone) from Monday - Friday including the flexibility to work occasional overtime based on business need
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Preferred Qualifications:
• 1+ years of experience with working in a Professional setting doing High Volume Data entry
• Banking OR Medical Billing experience
• Microsoft Excel (ability to create and modify spreadsheets)
Telecommuting Requirements:
• Reside within a commutable distance to Valencia, CA
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
• Ability to navigate the internet for researching purposes
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Optum360, Associate Collections Representative / Cash Poster, Valencia, CA, high volume data entry, Banking, Medical Billing, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO
Clinical Client Operations Consultant - Work From Home
Anywhere
via Lensa
19 days ago Work from home
Job Description
The Clinical Client Operations - Consultant will be responsible for analyzing Client's specialty benefit requests and inputting data into RxClaim to maintain specialty benefits (pricing, co-pays, grace fills, etc.) and building of new Specialty benefits for clients. The Consultant's duties will emphasize data analysis and review of client documentation to determine client intent... for their specialty benefit. Analysis will be completed using RxClaim and analytical tools (i.e. MS Excel and MS Access) in support of specialty builds and maintenance. Other duties will include RxClaim query, data analysis, manual updates to RxClaim, testing changes using EZ- Test and macros and reviewing test claims for accuracy. The Consultant will also use SalesForce to track work and monitor TAT. The Consultant will confirm client intent when necessary and ensure complete client documentation is included with all request.
Required Qualifications
1 year prior work experience in Microsoft applications, RxClaim Coding, RxClaim Query/EZ Query
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
SalesForce.comCertified Pharmacy Technician experience
Education
High School Diploma or GED requiredBachelor Degree preferred
Business Overview
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law
Online Jobs Work From Home Customer Service Representative – $17.50/hr
Anywhere
via EffizoJobs
18 days ago Work from home
Job Responsibilities: Customer Service Representative – Work from Home Opportunity at CVS Health
Job Description...
Bring your heart to work at CVS Health! Our Customer Care division of CVS Health’s Pharmacy Benefit Manager business is hiring 100s of Customer Care Representatives in your area!
Are you interested in a flexible work schedule and live within 75 miles of Knoxville, TN? An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at CVS Health, a Fortune 4 company. We are currently hiring Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.
In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS!
We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.
We have a comprehensive training program to ensure your success on the team. This includes onsite training of up to 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! You may be able to deploy home after orientation or at various stages throughout the training window if you meet the criteria.
Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules ranging from 30-40 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7am-11pm EST, 7 days a week.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs including tuition reimbursement. We offer a complete time off package for full time colleagues including company paid holidays, PTO, and Floating Holidays. Benefit and PTO eligibility begins the month following your start day to ensure colleagues are receiving benefits sooner than ever!
Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide. We want to see you excel!
Pay rates start at $17.50!
Our application process is 2 simple steps:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Required Qualifications
∙ 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
∙ Computer proficiency in Windows-based applications
Preferred Qualifications
∙ Ability to problem solve in a positive, productive manner
∙ Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
∙ Reliability and compliance with scheduling standards
∙ Ability to exhibit patience and empathy and express assurance and confidence
∙ Strong customer service skills, including courteous telephone etiquette and professionalism
∙ Strong oral, interpersonal and communication skills
Education
∙ High School Diploma or equivalent experience preferred
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law
Recruiting Specialist (Part Time - Remote)
Anywhere
via LinkedIn
Work from home Part-time
Overview
This is a part time, temporary, work from home/remote opportunity (20-30 hours per week...
Position Overview
You may know us as a company with great food…You may also know us from being named to the FORTUNE Magazine “100 Best Companies to Work For®” list… nine years in a row! What you may not know is how much fun it is to staff our restaurants!
As a Recruiting Specialist (part time/temporary) you will play an integral part in driving the high-volume recruiting of a wide range of hourly positions within our restaurants. (Server, Host, Line Cook, Dishwasher, etc.) You’ll have the opportunity to learn the ins and outs of how a Recruiting department functions by interacting with the entire team as well as cross functionally with other departments.
Reporting to the Director, Talent Selection you will work with a recruiting team of 20 located in Calabasas Hills, CA, supporting the recruiting function for a global $2.9 billion public company with over 300 full-service restaurants and more than 45,000 staff members.
You’ll Thrive In This Opportunity If You Are
• A strong communicator: You’re capable of articulating a message in a clear, concise and conversational manner.
• Service minded: You’re a people person who effortlessly provides exceptional support whether it’s over the phone or in person.
• Driven by results: You are conscientious and persistent about delivering timely, high quality deliverables. You are never satisfied with your latest accomplishment and are always focused on hitting your next goal.
Responsibilities
Here’s more of what you will get to do:
• Research indeed.com resume board for qualified candidates and engage them through phone, email and text.
• Monitor, respond and engage with candidates who apply to job ads.
• Review and phone screen a high volume of hourly restaurant applicants for Server, Baker, Cashier, Host, Line Cook, Dish etc.
• Schedule applicant on site interviews with the restaurant management team.
• Follow up to gather feedback from hiring managers and report out on activity and hires.
Qualifications
Required:
• Available to work a minimum of 20 hours per week.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
• Excellent verbal and written communication skills
Preferred
• 1+ years recruiting experience
• Bilingual (Spanish/English)
• Previous experience working within a casual restaurant
This is a part time, temporary, work from home/remote opportunity (20-30 hours per week)
About The Company
Recognized as one of the FORTUNE “100 Best Companies to Work For®” every year since 2014, The Cheesecake Factory Incorporated is a global $2.9 billion public company with 45,000 staff members across more than 300 full-service, casual dining restaurants – including The Cheesecake Factory, North Italia, Grand Lux Cafe, Social Monk and Fox Restaurant concepts. Internationally, twenty-nine The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that create delicious cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.
We offer a people-centered culture and are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply.
#SoCheesecake #LifeAtCheesecake
The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities
HR Data Specialist - Fully Remote
Anywhere
via Salary.com
Work from home Full-time
HR Data Specialist
Contract - Long Term Assignment with no End Date...
Torrance, CA
$29.38 hourly
(Honda)
Please send resumes to spencer.barker@elwoodprofessional.com or text at (801) 781-2305
C ompany Profile:
• Global automotive manufacturer
• Began production in 1982 at the Marysville, OH location
• State of the art plant, employs over 9,000 employees
• Manufacture 680,000 vehicles per year and more than a million engines a year
The Role You Will Play: HR Data Specialist
• Position Data Management
• Personnel Action Form entries
• Division and Department Tree
• Cost Centers
• Job Codes
• SMH Data and Shift Differential
• Ste Rates update
• Other people movements
Background Profile: HR Data Specialist
• Bachelor's degree or equivalent combination of education and experience
• Previous experience handling HR data or HR systems
• Excellent time management skills and the ability to manage multiple tasks under tight deadlines
• Ability to work independently and meet deadlines
• Excellent written and verbal communication skills
What this Company Offers you: HR Data Specialist
• Medical, Dental, Vison
• PTO and 8 paid holidays
• Great work environment that offers long term stability and advancement opportunity
Please send resumes to spencer.barker@elwoodprofessional.com or text at (801) 781-2305
Associate Director, Bids and Proposals
Curriculum AssociatesAnywhere
via Built In
5 days ago Work from home
Description
The Associate Director, Bids and Proposals will lead a team of skilled Proposal Writers in crafting targeted, compliant proposals to school district and state department of education RFx, as well as responses to national reviews, consortia, and related projects . This role is responsible for the hiring, supervision, and mentorship of the writing staff and has full responsibility for... the technical proposal content in our submitted proposals.
The successful candidate will work closely with the Sales team, subject matter experts, and Bids & Proposals colleagues to develop and deliver compliant, compelling proposals on deadline.
The impact you'll have:
• Oversee a team of Proposal Writers to ensure timely, accurate, and compelling submissions. This includes participation as a contributor and/or reviewer to the narrative and costing process.
• Mentor, and manage a geographically diverse, remote staff. This includes check-ins and performance evaluations, pay reviews, and personnel / placement decisions.
• Identify and implement appropriate professional development opportunities and training for direct reports.
• Implement and enforce procedures and processes for each phase of the proposal development cycle, including pre-RFP work, proposal writing, and reviews.
• Participate in post-submission lessons learned sessions with team members to ensure ongoing improvement of our proposals.
• Partner with the Sales team and other key stakeholders at all stages of proposal development process.
• Contribute to competitive reviews of CA's and competitors' proposal submissions to ensure CA meets or exceeds industry standards for submission quality.
Who we're looking for:
• A creative, collaborative, high-confidence, low-ego, ethical problem-solver who thrives in a deadline-driven, multi-faceted environment
• Bachelor's degree, or equivalent experience
• 4+ years' experience in K-12 education technology / publishing
• 6+ years' professional experience
• Strong project management, supervisory, and decision-making skills
• Proven team building and personnel management skills, including the ability to lead by example, listen to diverse perspectives, and serve as a unifying motivator and true collaborator
• The ability to set direction, establish a formal process for workflow, make commitments, and then manage work in a consistent manner
• Excellent written and verbal communication skills
• Ability to manage multiple tasks/projects concurrently, anticipate and solve problems, and develop creative solutions
• Ability to see the "big picture," while managing details and timelines
• Proven ability to work collaboratively and effectively across departments and business units with competing needs
• Effective management of cross-functional department teams
• A sense of humor and the ability to stay calm and focused under pressure
• Proficiency with Qvidian, Word, Excel, Adobe Pro, SharePoint, and other standard business applications
Support Technician Professional (Fully Remote)
SignalWire, IncAnywhere
via Jobs By Workable
Work from home Full-time
SignalWire is seeking an entry level, customer service oriented and self-motivated professional to join the SignalWire Support team. The Support Technician Professional will monitor and provide technical advice and support via SignalWire’s various communication channels, including phone, email, and chat to ensure our customers receive expert and expedient technical support related to their... SignalWire systems. The Support Technician will be tasked with solving simple to intermediate technical and non-technical issues and will also collaborate with team members across all departments to assist them with their requests. The Support Technician will also be responsible for logging all interactions in the CRM system to ensure accurate and comprehensive data collected on every case, as well as ensuring knowledge base articles are up to date and being properly maintained. Travel may be required, post pandemic, of up to 5%.
Schedule is Monday - Friday 12:00pm - 9pm CST (1 hour meal break included in shift).
• Answer incoming support calls, monitor email and chat communications taking special care to offer effective solutions in an expedient manner or dispatch to appropriate team as necessary
• Assist with configuration and usage of SignalWire API’s and systems
• Troubleshoot and resolve issues with SignalWire API’s
• Accurately log information and data gathered from customer interactions in CRM system
• Utilize the SignalWire Knowledge Base that provides technical support resources to internal staff and external customers
• Analyze records and logs to spot underlying trends and potential issues
• Support the implementation of new solutions or applications
• Review accounts for new users and assists with password or login problems
• Participate in business-wide meetings to provide insight into technical requirements
• Provide communication and technical guidance and assistance to Support team members
• 1+ years of experience in a technical support role or equivalent course work
• Computer Science degree preferred, but not required
• Proficient in Python and JavaScript preferred, but not required
• Working knowledge and expertise with a variety of software, hardware, and applications
• Willingness to solve complicated problems and see projects through to completion
• Analytical skills to study problems and record and identify solutions
• Team-oriented attitude to help other colleagues and departments with technical problems
• Strong interpersonal communication and relationship-building skills
• Ability to manage time and effectively prioritize numerous issues at one time
Salary
This is a salaried, non-exempt, position within SignalWire with an annual salary of $38,000 to $43,000 depending on skillset and experience.
Flexible Work/Life Balance
Every employee works remotely, allowing you to have the flexibility and work/life balance we all need and deserve.
Flexible Vacation
SignalWire offers flexible vacation empowering you to manage your own time off in collaboration with your direct manager and team.
Retirement Planning
SignalWire has a 401(k) program for our employees. We match the first 3% of your contributions at 100% and the next 2% at a 50% match. Basically, this is a raise for your future self! Take care of yourself and plan your retirement early. SignalWire is here to help you!
Rando Perks
We appreciate you and want to show it! Sometimes it’s as simple as a birthday cupcake, SignalWire swag, or a delivered lunch...throughout the year there will be spontaneous perks sprinkled in to make sure you know you’re valued!
Medical Insurance
We carry the United Health Care network for our medical insurance, this allows us to cover insurance for every employee (no matter what state they live in!) Our rates are very competitive and we offer 5 different plans to best suit your needs.
Dental and Vision Insurance
We carry Delta Dental and offer two plans (the buy up plan even includes adult orthodontia!) for dental coverage. For Vision, our carrier is VSP and it is extremely affordable.
Life Insurance, Short Term, and Long Term Disability
SignalWire pays for every employee to have $50,000 of life insurance coverage. If you want even more coverage, that is optional and paid by the employee. We also pay for Short Term Disability insurance for every employee which covers 60% of your weekly income and Long Term Disability which covers 50% of your income
Content Writer – Marketing
Anywhere
via Jobicy
4 days ago Work from home
Built on innovation designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its next-generation platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and security case management. As a result, organizations are able to increase speed and accuracy while reducing costs and analyst burnout. Cyware’s Virtual Cyber Fusion solutions make secure collaboration, information sharing, and enhanced threat visibility a reality for enterprises, sharing communities (ISAC/ISAO), MSSPs, and government agencies of all sizes and needs.
About you:
• You are an experienced writer and understand how to incorporate dynamic cybersecurity copy into different types of content initiatives
• You can multi-task on multiple content projects – and enjoy it!
• You are hungry, inquisitive, proactive, energetic, and driven
• You have a growth mindset and are committed to delivering... creative, finely-tuned content results
• You thrive in a fast-paced, collaborative environment and can stay organized
• You are an exceptional communicator with respect to planning, drafting, editing and finalizing content
Why We Are Hiring:
The Content Writer role is a highly collaborative and fast-moving individual responsible for initiating, drafting, owning, tracking and closing all content projects and collaterals pertaining to Marketing. This role will act as a force multiplier and influence sales outcomes by producing fast-paced, high quality content deliverables.
Come join an exciting startup company in the cybersecurity space that just completed its $30 million Series B funding!
What You Will Do:
• Build content for the demand generation, events, ISAC and PR functions of the Marketing organization.
• Build content for the Cyware web site, blog and social media.
• Work cross-functionally with the Marketing and Product teams to extrapolate product content for usage in other areas of Marketing.
• Maintain a scalable, repeatable process for content input, development, and reviews.
• Collaborate with subject matter experts and provide frequent communication to internal stakeholders.
• Help oversee and keep up-to-date the library of internal and external facing assets developed.
• Develop and communicate best practices on content management and content hygiene to our internal stakeholders and subject matter experts.
• Possess thorough knowledge of company, product and industry to keep up-to-date on subject matters.
Who You Are
• Possess a Bachelor’s degree.
• Possess 3-5 years of professional experience as a content specialist or content marketer.
• Have experience writing emails, blog posts, webinar and event abstracts, web and digital copy, corporate backgrounders, press releases, landing pages, advertisement, concise social posts and more.
• Well organized; ability to multitask and possess excellent time management skills.
• Ability to manage multiple content initiatives simultaneously.
• Have a strong sense of urgency and the ability to work under tight timelines.
• Capable of taking ownership, prioritizing, and efficiently completing tasks in a fast-paced environment.
• Exceptional attention to detail, both in writing and in project completion.
• Possess creative writing skills with the ability to craft a story from a strategy created by the marketing leader and explaining complex concepts in a clear, succinct, and concrete way.
• Demonstrated ability to communicate and collaborate with multidisciplinary teams.
• Self starter with the ability to work and make decisions both autonomously and/or with other members of your team.
We’re a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?
You’ll love working at Cyware because
• We value balance. We are committed to providing an environment in which you can balance great work with a great life. You’ll have a generous PTO structure and holidays covered.
• We’re not just employees. We’re people. We offer 401(k) match, insurance coverage (health, vision, and dental), and reimbursements for your home office.
• We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
• And so much more…
Customer Service Rep - Work at Home
Anywhere
via Glassdoor
7 days ago Work from home
Overview:
Provides quality service and information regarding various available products to inbound callers...
Responsibilities:
• Answer incoming/outgoing telephone calls for GC Clients
• Provide accurate information about client products and services to the caller and educate callers on how to use client products and services
• Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
• Data entry on tracking systems for recording call notes, questions, and suggestions
• Provide excellent quality customer service and other duties as assigned
• Must have basic troubleshooting skills for internet /phone outages
• Must attend regularly scheduled video conferences for team meetings and one on one coaching
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management
Qualifications:
• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
• Excellent customer service experience.
• Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
• Must be able to maintain a high level of confidentiality in dealing with customer information.
• Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
• Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
• Ability to remain alert and ready to accept calls, even during periods of low call-volume.
• Ability to project and convey a positive, concerned, and professional image to customers.
• Ability to be adaptable and quickly adjust to change.
• Must be able to conduct data search efficiently and effectively while working within specific time constraints.
• Ability to maintain a well-organized work area
• Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
• Write in a clear and concise manner
• Manage time effectively
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Must provide your own computer, desktop or laptop, with audio and video functions
• Have an Internet speed of at least 10 mbps download and 5 mbps uploads
• Must provide a copy of the speed test of your internet from www.speedtest.net
• Must have a workspace which is free from outside noise and distractions
• Must agree to reside at your current address for at least 6 months
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
(Contractor) Deal Desk Analyst (US Remote)
Anywhere
via FreshRemote.work
6 days ago Work from home
As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
The Contract Deal Desk Analyst is responsible for delivering deal analysis and deal structure guidance for multiple sales verticals with the mission to meet fiduciary responsibilities, customer requirements and sales goals which ensure successful execution in new business & revenue generation. This role directly contributes to scalability and efficiency gains in many of our internal processes that impact the overall customer experience. This is a fully remote... role and we will consider candidates in the continental US. This is a highly visible position that requires extensive interaction with senior executives and staff members across the entire organization, especially sales, customer success, marketing, product, finance, support, legal, and professional services. Success in this role will require capacity for establishing a close relationship with key members of these groups, building on collaboration and business critical-thinking skills to assess requests and find solutions that meet stakeholder needs. A successful candidate will have demonstrated the ability to proactively and effectively work together with all organizational levels within a fast-moving high-technology company, particularly interfacing between multiple teams worldwide.Responsibilities
• Drive the end to end lifecycle of a quote to an order with discretion & independent judgement with respect & adherence to the policies & procedures currently in place.
• Manage complex day to day contract creation process, working closely with sales representatives to articulate customer requirements, business case, and deal value to several and sometimes dissimilar stakeholders across 8x8. Partner with sales leaders to understand close plans and timelines for high-level deals
• Provide deal strategy, structuring, review and business policy advice to sales in an effort to maximize current and future revenue and remain within an acceptable risk profile
• Responsible for ensuring non-standard requests received from Sales are communicated clearly, accurately and adequate justification is provided
• Administer approval process for the most complex and high visibility enterprise sales transactions to meet customer’s critical business requirements while expediting sales velocity, and adhering to 8x8’s operational policies, and accounting & legal practices
• Manage assigned queues’ deal & request flow in alignment with priorities communicated by direct leadership
• Assist in maintaining continuity within Deal Desk by working with teammates, especially junior members, in completing complex tasks
• Strong analytical and problem solving skills; self-starter with ability to independently identify action items required in any given situation (high-level critical thinking)
• Ability to analyze, model and recommend the best course of action for complex pricing situations and business decisions.
Requirements
• Minimum Bachelor’s Degree or equivalent, preferably in Business, Marketing, Finance, or a related field
• 1-3+ years relevant experience in an analytic, Deal Desk, Sales Operations and/or operational role within Sales/Sales Operations, Marketing, Strategy, or Finance
• Proficiency with Salesforce.com and Apttus CPQ preferred
• Clear and thoughtful communicator with exceptional critical thinking skills
• Ability to work in a fast-paced environment
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