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1. Best Buy
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
2198 reviews
Address: 3100 14th St NW Ste 203, Washington, DC 20010
Schedule: Closes soon ⋅ 7PM ⋅ Opens 11AM Thu
Telephone: (202) 387-6150
Business type: Electronics store
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Best Buy: what do users think?
Kiffa Shirley: Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit.
Ricardo Matheus: So I walk in to shop for some apple products and I’m not sure if it is because of covid or what but there’s only like 2 people working there. I’m mostly disappointed in how no one tries to help. Not even to tell me to wait a sec because they are busy and they’ll be with me shortly. Just nothing. Not even sure they noticed I was there. Waited and walked around trying to get someone to get me the products I wanted to purchase but I mean, its 2022 I should have known better that service in the US is awful and should have just bought them online. I love Best Buy but definitely never buying anything in person again there. Shout out to the guy at the door, he was very friendly
Lady Elexia: I love best buy as a rule, no matter where I find them. The columbia heights location is nice, but it is a bit on the small side. While I could find the basics, their selection of new items was a bit lack lusture. Customer service is always perfect, at least in my experiences.
Alexis Smith: horrible customer service. I wandered around looking for an employee to ask for help and they all ignored me. Finally someone answered and she said she’d send someone to the home theater section to help me but of course, no one was there. The Best Buy in Tysons is so much accommodating and friendly. If you want a good experience, just avoid this place
Dawn Develin: Mack was amazing. He sat with me patiently and help me with my phone purchase. I very confused and not very savvy with technology and he treated me with respect and help me through every step without getting frustrated. Overall everybody at Best buy has been phenomenal but he went above and beyond.
John Newman: Nobody asked if I needed help. I finally left and ordered what I needed from Amazon. Horrible location. Thugs and hoodlums everywhere. The whole place reeks of pot smoke. Frightening place. There was a "security guard" (I use that term lightly) sitting on level 2 eating potato chips staring at his phone. I was afraid I would be mugged or shot at any time. Avoid at all costs.
2. T-Mobile
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97 reviews
Address: 1146 Connecticut Ave NW, Washington, DC 20036
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 429-0715
Business type: Cell phone store
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T-Mobile: what do users think?
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
3. Verizon
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
133 reviews
Address: 1001 Connecticut Ave NW R1011, Washington, DC 20036
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 880-1077
Business type: Cell phone store
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Verizon: what do users think?
T N: My wife and I came here to buy a new phone, the woman selling us the phone was liar and a thief, unfortunately. My wife and I asked for a specific insurance the woman said did not exist.. we were later able to change it on the verizon app because it did in fact exist lol. We also left something that we purchased at the store and when I asked if it could be refunded she hung up on me… what kind of customer service is that?
Response: We're sorry you didn't have a great experience with us, T N. We want to help you as much as we can whenever you visit our store. We're disappointed that we could not help with the insurance and that you had a frustrating call after the visit. Your feedback has been escalated for further review. We appreciate your feedback and hope you visit us again so we can make it up to you.
Justin Olivier: Nobody came to help me. I had to help myself. Once I was finally assisted, my questions were answered. Please greet your customers if you want their business. And if everyone is busy then hire more people.
Response: We know we can do better than this, Justin. We want to make sure our customers feel welcome and supported at our store and it sounds like we fell short this time. We'll keep your feedback in mind and hope you'll give us a chance to provide an excellent experience on your next visit.
Natalie Thomas: Super nice staff! I worked with Nikki and she was so nice and helpful, I was in and out in 15 minutes with everything I needed to upgrade my super old phone. She got me set up completely and answered all my questions. Everyone here seemed really kind to other customers as well and it looked like everyone was having a good time.
Response: Hello Natalie, thanks for the positive feedback! We aim to provide you with all the information you need alongside delivering excellent customer service. We're glad Nikki helped you out with your phone upgrade efficiently! Let us know if you need anything else.
Jon Saunders: Every time I come to this store I leave absolutely disgusted. Absolutely lousy customer service. Verizon says they allow broken phone to be traded in now. Oh your screen doesnt work? Sorry you cant! You have to be able to disable wheres my i phone for them to accept your broken phone.... seriously!!! Stay away people. Trust me. My girlfriend is pregnant and needs a phone so i had to purchase one outright. Would love to get a call from corporate.
Response: Hi Jon, we're sorry to hear you didn't have a great experience at our store. We always want to make sure we are being completely transparent so that we may avoid any misunderstandings. Trust and integrity are important to us and our intention is to always take care of your wireless needs. We will be escalating your review so the appropriate team can look into this. We hope you'll give us another chance to provide a better experience in the future.
Rachel Murphy: Great experience today. Mose provided excellent customer service as we needed to reactivate lines and purchase a new phone. He was patient and ensured we we 100% setup before we left. Will definitely come back.
Response: Hi Rachel, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Mose made sure you were taken care of. If you need anything else, you know where to find us!
4. Asurion Tech Repair & Solutions
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
605 reviews
Address: 1071 W Broad St, Falls Church, VA 22046
Schedule: Closes soon ⋅ 7PM ⋅ Opens 10AM Thu
Telephone: (703) 972-1028
Business type: Mobile phone repair shop
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Asurion Tech Repair & Solutions: what do users think?
Joseph Sanford: This Falls Church location had my S21 Ultra screen in stock and set aside the last one for me. Took my phone same day and had it fixed under 5 hours. Rep was super polite and helpful, and as professional as you could want. Cost was $314 with tax, no insurance.
topgun2325: Not all their stores have the same stock & repair capability. Falls Church, Virginia was exceptional. Very capable technicians and can get parts quickly. Very professional and courteous in-person and on phone. Strongly recommended. 😎👍 -- Sneakers N.
Jessica Statz: I dropped and broke the screen to my IPhone late on a Saturday night. I was at their Falls Church location when they opened. The gentleman that helped me was awesome. Fixed it in 3 hours and far less than other locations! I highly recommend them!
John Meyers: I brought in a dead chromebook. During the course of the repair, I had interaction with three different people: the first during intake, the second on the phone, and the third when picking up the device. Each one of them was polite and professional. I have to give a special thanks to Kaitlyn as she was the tech who not only serviced my device, but was the one who was there when I picked it up. Not only was she nice to deal with, she also told me exactly what was done. And it was done before the promised date (several days early in fact). The bottom line is that I had a great experience with them. They will definitely be considered for any future repair work I may need.
Rafael Gil Figueroa: Same day screen fix on a Google Pixel 4a. Excellent staff that ensures the best products/services needed. Would recommend, will more than likely return the next time a phone gets broken.
Adam Kinnaman: Highly appreciate the great customer service from this store. They knew they would have to stay late in order to get my S21 Ultra screen replaced today but they told me they would get it done. Thank you.
myron chivis: I dropped my phone off Thursday. They said they had to order a part, so they phone wouldnt be ready until Monday. I called multiple times on Monday but they wouldnt answer their phone (pickup and hang up). I live an hour away so I couldnt drive in. I called another UbreakIfix for updates on my phone the following day. On Wednesday someone answered. My phone wasnt ready because the only technician that could fix my galaxy fold 3 hadnt come to work. Thursday, couldnt get anyone to answer again. Drove in to get my phone Friday (8 days later), and was told the part the received didnt work so they needed to order a different one. I asked why they never callled. They apologized. I asked why they didnt answer their phones. They accused me of dialong the wrong number. The women who gave me my phone back seemed genuinely apologetic (which is why I gave 2 stars vs 1). Ive used this franchise many times before, this was my worst experience.
5. Astound Broadband Powered by RCN
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
119 reviews
Address: 3734 10th St NE, Washington, DC 20017
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (800) 746-4726
Business type: Internet service provider
Near Astound Broadband Powered by RCN:
- a 3 meters away discotheques lesbians: Delta Elite Social Club
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Astound Broadband Powered by RCN: what do users think?
Amy Li: Would not recommend if you ever plan to switch to a different provider!!! I moved from NY to DC and wanted to cancel my account, as I switched to a different local provider. I have called 3 separate times, have been on hold for more than 1hr combined, and have gotten hung up on twice. When I finally connected with a representative, they said they would email me a return mailing slip to return my router, but they never sent that email, and now I am back on hold waiting for a representative. They truly make cancelling a headache.
Response: Hi, Amy! Thank you for sharing your recent Astound powered by Grande experience. I'm sad to hear you left our service family; I would have loved the opportunity to personally review your account with you to ensure that you were totally satisfied. Pease email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can make sure you receive your equipment return label. Thank you for the time you spent with our service family. -Jackie
phyllis richardson: The worst internet provider out there. I have 300 mbps and their services only work with prime video. It does not work with sling, discovery plus, paramount plus, Netflix, etc. RCN cares nothing about their customers and making sure their services work. It’s sad this building only offers RCN. Never had any problems when I was with Xfinity. I hate I moved. The building is beautiful but the services they offer is garbage.
Response: Hello, Phyllis! Thank you for reviewing your recent experience with Astound powered by RCN. One of our goals is to deliver reliable service. I understand how frustrating this issue must be. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer! -Jackie
moshe work: RCN was okay, but this company is terrible. They jacked up my internet to over $190 a month without me agreeing to that or even receiving notice. I promptly cancelled my service and switched to tmobile ($50 a month with no increases.)
Response: Hello, Moshe! Thank you for sharing your recent experience with Astound powered by RCN. (We are the same company we have always been, just with a new, exciting name!) Providing a variety of affordable packages is very important to us, and I'm sad to hear you chose to disconnect your account. I would have loved the opportunity to review your account with you so we could ensure that you are getting the best value possible. If you have any remaining questions or concerns that we can help you with, please don't hesitate to email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can better assist you. Thank you for the time you spent with our service family. -Jackie
deborah speight: Service was horrible, if I could give them a 0 I would ,rep said he could save me $75 dollars a month, only saved me $25, technician’s customer service was poor, left trash on my floor, couldn’t get TVs channels to come on, or Wi-Fi, left saying he would return in half and hour, never called or came back. Rep promised to get my landline phone number back, he didn’t, someone already had my old landline number, rep said cinamax was included with package, no cinamax…. Called RCN to come get their equipment and reconnect my old service, was told I have to call old service to reconnect me plus I have to fedex the equipment back to RCN, it needs to go in the trash along with the company! … one big headache!
Response: Hello, Deborah. Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide affordable, reliable service and the highest level of customer care. I'm so to hear that you chose to disconnect service. I would have love the opportunity to personally resolved your concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you if you have any questions/concerns that have not been resolved. Thank you for the time you spent with our service family! -Jackie
Bryce Hunter: If you have never been use to 390MB of service, don’t expect to get with RCN/Astound. The 1G is more like 325KB. Don’t waste your time.
Response: Hello, Bryce! Thank you for sharing your recent experience with Astound powered by RCN. One of our top priorities is to provide fast, reliable service at all times. I understand how frustrating a slow connection can be issues can be! I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued Astound customer! -Jackie
Redietu Haile: Excellent internet service for an affordable price and the BEST part is that it’s so easy to get a hold of customer service and they ALWAYS help out! What an awesome service! Very satisfying!
Response: Hello, Redietu! Thank you so much for sharing your recent Astound powered by RCN experience, and for rating us with five stars! We are always glad to serve you. -Jackie
A C: Pretty disappointing internet service. Have had repeated internet/wifi disconnections/disruptions over the last three months and the internet speed is remarkably slow — I’m paying for high speed service but getting ~1.3mbps on average. RCN has done very little to resolve the issue despite my repeated requests for assistance. I definitely do not recommend RCN to anyone.
Response: Hello, A C! Thank you for sharing your recent RCN experience. One of our top priorities is to provide reliable service, and I understand how frustrating service issues can be. Please email me your account details so I can better assist you. You can reach me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued RCN customer! -Jackie
6. Astound Broadband Powered by RCN
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
109 reviews
Address: 5756 Georgia Ave NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9AM Fri
Telephone: (800) 746-4726
Business type: Internet service provider
Near Astound Broadband Powered by RCN:
- a 14 meters away funeral parlors in: Snead Funeral Home & Cremation
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Astound Broadband Powered by RCN: what do users think?
D L: Loved RCN for many years until mid-2021. After many outages, almost always on Mondays for our set of units, we finally had several workers come into each of the three units. All they did was walk in, look at our modem, run a speed test, and leave. Of course we paid for each of those service calls. Magically the service was great for a few months until recently. Monthly service doubled after Astound Broadband took over. Service dude on the phone hung up on me the first time then was less than sympathetic when I finally talked to him. Use RCN/Astound Broadband for a promotional fee then switch to a better company after that has run its course. I am currently looking at other providers.
Response: Hello, D L. Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide reasonably priced service, a reliable connection and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer! -Jackie
Richard J Breault: RCN installation person ,was top Notch.very personable And efficient.I was throughly pleased with ,..my install,,.and,up and running, timeliness,of use. Since,..my installation,...the only, disappointment,is the occasional buffering,of video or signal during a watching of some Movies,on Showcase channels. Otherwise,I am happy with my purchase of RCN se vice.
Response: Hello, Richard! Thank you for sharing your recent RCN experience. I'm glad to see that your installation went well and they you've been enjoying service for the most part. I would be glad to assist you with your technical concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer, and welcome to the RCN service family! -Jackie
Maureen Vilchez: Awesome and efficient services were provided to me and my family. I was surprised with the turn around time to get everything set up. I called Thursday and my services were set up by Saturday. In addition, I got a great promotion!
Response: Hi, Maureen! Thank you for sharing your RCN experience, and for rating us with five stars! Welcome to our service family! We are glad to serve you! -Jackie
MaryAnn Griffin: I have been an RCN customer for 6 years and each year the price creeps up with no increase in value or services. Reaching a customer service rep takes so long it is maddening (and that is before the excuse of Covid). Any time I would call they would thank me for my "X years of service" but NEVER offered to upgrade services for that loyalty. When a service was needed, the technicians NEVER came within the scheduled slot and were often rude and unprofessional. When the bill finally hit $190/month (15% increase "because it was January", according to the customer service rep) for slow internet, about 10 tv channels and home phone, I bailed!
Response: Hi, MaryAnn! Thank you for reviewing your recent experience with RCN. I understand you have some billing concerns, and I would be glad to look into this for you! We want to make sure you're getting the best possible value. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for the time you spent with us as a valued RCN customer! -Jackie
Ed Barber: The response was prompt, and service was restored though it took longer than initially estimated -- probably because it was an area problem, not one confined to us. We did not have any personal contact with RCN personnel, though when we have had such contact in the past, they have been uniformly professional, personable and efficient.
Response: Hello, Ed! Thank you for sharing your recent RCN experience. We're glad to hear that your concerns were resolved and that you've experienced some great customer service! Thank you for being a part of our service family! -Jackie
7. Micro Center
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
3637 reviews
Address: 3089 Nutley St, Fairfax, VA 22031
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 204-8400
Business type: Computer store
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Micro Center: what do users think?
Joseph Pietroluongo: Micro center has everything. I had never been to one before but if you are doing anything gaming they have pretty much everything. Feels a bit like a used car dealership inside however. The staff always approached me which is engaging but I just wanted to browse and didn’t want to be sold anything. It is probably more helpful for people who don’t have any idea about computer components, but it felt very off putting to me.
Response: Thank you for sharing your review with us, Joseph! We greatly appreciate all of your feedback as we are always looking to improve.
Devon Janes: Came here a few weeks ago to pick up a gaming laptop. I found the one I wanted online, gave them the SKU number, and had a quick and easy checkout. It probably would have been easier if I had reserved it online for pickup since they seem to have a good process for that. The store is well stocked and well staffed and should be the first place you visit when looking for electronics.
Response: This is great to hear! Thank you for your kind review. It's greatly appreciated as we are always looking for ways to better our store. This will be passed along to upper management to ensure future improvements!
rareflowersinatomb: I was looking at gaming laptops and found some great deals at MicroCenter, and a good price on the exact model that I was most looking at. Store is a bit out of the way for me but not much of a selection at other stores nearby unless you want to WAY overpay at Best Buy...and hope it never fails since their support is trash. Only way to get a better deal would be to toss the dice with an Amazon listing, and even then could only have shaved off about $100, which would be gone if you ever had to ship your computer off for service. -Large store with a lot of stock, and they keep it clean and organized -Staff has been friendly and helpful -Very competitive pricing
Response: This is fantastic to hear! Thank you for taking the time to reach out and share your feedback with us. We greatly appreciate it and hope to see you again soon!
Fronzy 101: This computer superstore has everything from building complex circuitry projects to building high-end custom PCS, workstations and everything into between. They also have a apple section and a home theater section with very knowledgeable staff. I use the micro center CC card that gives me an extra 5% off as well as better pricing with rebates.
Response: Thank you so much for sharing your review with us! We greatly appreciate your feedback and hope to see you again soon!
Stoonookw: Bought a bunch of hard drives and misc stuff. The customer service here is absolutely next level!!! Thanks Christopher F for you superb knowledge
Response: Hello, We are thrilled to hear that you were able to find everything you were looking for. Kudos to Christopher F. who assisted you. Thank you for choosing to shop with us. We look forward to seeing you again soon!
Konverse Sketch: I was given a used piece taped all over and when the box was opened at home, expectedly, there were some shredded pieces stuck on the back of the device.My order clearly specifies that the condition of the piece is NEW.
Response: Hello, we are very sorry to hear about your experience. We certainly understand your frustration and do apologize for any inconvenience. We will pass this information along to upper management to ensure future improvement. Thank you for bringing this to our attention.
8. Apple Georgetown
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1399 reviews
Address: 1229 Wisconsin Ave NW, Washington, DC 20007
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 572-1460
Business type: Electronics store
Web page: https://www.apple.com/retail/georgetown
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Apple Georgetown: what do users think?
Elior Manier: Booked an appointment yesterday 12/28/21 which never got confirmed by email, most probably cause the employee never clicked the button. Impossible to enter the store after that, no way to see a manager, and no way to even communicate with an employee inside. This is scandalous knowing I organized my day to free myself for my 6:00 PM appointment.
No: GO ANYWHERE ELSE FOR YOUR REPAIRS!!!! I went in for my mac book pro battery placement (late 2013 retina) and they absolutely destroyed my motherboard making my speakers useless. I looked inside and was amazed. This was definitely on purpose since a wild animal could do better.
vze1nv91: At the moment Apple wants you to order their products online and only go to the store for pickup. I got there an hour before my reservation time and asked if I could get my product. They were gracious, did it and I was out in ten minutes. It was so enjoyable I almost splurged on an Apple Pencil. Apple is very particular about the buying experience and it shows in the professionalism of the staff.
Katze Love: I had nothing short of an unpleasant experience here… As others have mentioned, the rude and dismissive staff are in no rush to offer assistance. I had an appointment to pick up items, arrived on time, and still waited about 20 minutes to receive my order. Before that, I had to wander around the store trying to find someone willing to help me. The most comical part-- when a staff member finally came by with my items, he carelessly tossed the bag down on the table and $500 worth of apple keyboards rattled out onto the counter. Lol! Way to show how much you care. The location is convenient though.
C Leo: I’ve always received great service at the Apple store esp the one at Clarendon and Tyson’s Mall and I was just disappointed with the service at the Georgetown location. No one greeted us when we walked in. When I found someone up front and told them I had a 6:30pm appointment they directed me to the back without checking their tablet or asking what it was for. After taking a while to locate my appointment, she then directed us to the front. ( at the other store, they would greet me by name and direct me to the right staff to assist) My friend asked if there was a restroom and he directed her to Wawa across the street. The overall energy of the staff there was low… like they did not want to be there.
Kasra Ladjevardi: One of the rudest apple stores I know of. I am a huge fan of Apple, and I have always thought that they have really great customer service. Most Apple stores I visit today have great people and the Genius Bar staff are very friendly. However, my last two visits to the store left such a bad taste in my mouth
Don Wang: I literally purchased my first iPhone 13 pro max and I was having trouble with their Air Drop option to my friends. Went into this Apple store hoping one of their representatives will be able to assist me but instead another gentleman came over and told our female representative to assist someone else. Now, they just pushed me to their IT phone service instead. Does this mean my IPhone is defective? Should I be switching back to Android base phones instead?
Abby: The three times that I went there to try to buy a new phone while turning in my old one, I did not have a positive experience at all. One of the times I got there at 9:30am (Google’s hours indicated they opened at 9am), and I got berated by the staff and security telling me I shouldn’t be there when they opened at 10am…well it would be great if they updated their hours first before scolding me for something I didn’t know and opening an open door. The other times that I’ve been there, the staff was not very helpful either, which was disappointing considering the amount of money I’d be spending on a device. I ended up going to the Carnegie Library location instead, and the service was so much better there, so I’d definitely avoid this location for any future purchases and go there instead, even if it’s located further away.
9. Micro Center
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2412 reviews
Address: 1776 E Jefferson St #203, Rockville, MD 20852
Schedule: Open ⋅ Closes 9PM
Business type: Computer store
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Micro Center: what do users think?
Roger Torres: One of the remaining large retailers where you can buy electronics. I have bough almost all mine from Micro Center. Micro Center has one of the best warranties around. If you purchase the extended warranty from they in almost all the cases they just give store credit for the full original price. No hassles. The staff is highly knowledgeable in each of there departments. Now and thru the pandemic they have been fully staffed and fully stocked.
Response: This is great to hear! Thank you for your feedback, Roger. We greatly appreciate it and look forward to seeing you again!
Kay Pepper: Its Micro Center, do you need an introduction? The one stop shop for all your computer needs at good prices and a place computer lover would enjoy and visit over and over! The service is great and the staff is knowledgable, very helpful, and happy, nothing better than seeing staff with a smile on their face! Highly recommend it for your tech. needs. But all I bought today was monitor cleaner spray for $2 on sale... Works great~
Response: We’re so glad to hear that our associates were able to assist you! Thank you for taking the time to share your experience with us and for shopping at Micro Center. We hope to see you again soon!
Nik Rama: Micro Center is my favorite store. It has everything you could ever want when it comes to computers. As soon as you walk in, you are hit with just how many computer accessories they have. They have an entire section dedicated to computer monitors and pre-built desktops ranging from personal used to gaming. They then have an entire section for televisions, Rose upon rows of accessories and chords for computers, and at the very back of the store is there “build your own PC” section. The section contains all the parts you would need to build your very own PC. Everything from fans to water cooling systems to GPUs to CPUs, they have it all. It’s really exciting walking through the isles and seeing all the different choices you could have. I also appreciate that they have some sections for video games, virtual reality, drones, and recording/streaming equipment. This is a store I can easily spend several hours perusing the shelves, and I highly recommend it for anyone with slight interests in technology.
Response: This is fantastic to hear! Thank you for taking the time to reach out and share your feedback with us. We greatly appreciate it and hope to see you again soon!
Max ツ (Amanuel Anthony): Sebastian was a great employee, He has the time to help me out and even look at my list and find the parts I needed! I also asked for recommendations and He gave me the best he thought was possible! I am currently building my pc and it’s going great! Sebastian was the best person there that could help! I’ve seen another review where a man was partially deactivated by his color of his skin however I am black and I was treated very well! 10/10 I would recommend this place! P.S. Sebastian if you see this thank you once again, this will be my first pc build and I am happy tot have an expert like you to help me pick out the right parts! Untill we see again, goodbye!
Response: Hi Max, We are so happy to hear that Sebastian was able to assist you accordingly, and he provided you with a great experience at our store. We will make sure Sebastian is recognized for the excellent customer service he provided and look forward to seeing you again in the near future!
MFPhoto1: This store boasts a large inventory and wide selection at great bargain prices. The only problem is that the service sucks. I purchased a keyboard. Twice I was promised someone from that department would help me, and no one came. The only person there I could ask was at the check-out counter, which of course held up the line since he was the only cashier working. The line had already grown long because he needed something from a supervisor before checking out the customer in front of me, and that took 15 minutes or more.
Response: Hello. Thank you for taking the time to bring this to our attention. We will pass this along to upper management to ensure future improvement.
Victor: I had a great experience, I did a online order pick up I have no knowledge about computers. I ordered like a older refurbished laptop and literally the next day it stoped working. I go back to the store and a Daniel P. Pointed me to the right direction. Matt form laptop sales showed me what I should have bought to fit my needs he was very knowledgeable. My exchange and new purchase was so smooth. The girl Shahinara rang me out both times and she was wonderful and very patient.
Response: We’re so glad to hear that our associates were able to assist you! Thank you for taking the time to share your experience with us and for shopping at Micro Center. We hope to see you again soon!
John Esker: Was sold an empty box of a tax prep software when I picked up an online order. Bottom seal had been cut. No license key was included. Would have hoped better quality assurance that returned items were properly checked before putting back out for resale. Was nearly impossible to get an appropriate response on the matter online. Though, once I got back to the store, Micro Center resolved the matter quickly.
Response: Hello John, We are sorry to hear about your experience and do apologize for any inconvenience. Thank you for bringing this to our attention. We will certainly pass this along to ensure future improvement.
10. Walmart Supercenter
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
7111 reviews
Address: 99 H St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 719-2110
Business type: Electronics store
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Walmart Supercenter: what do users think?
Kev- keepingitreal: This Walmart offers Capital City Mambo Sauce, Fruits, Vegetables, Seafood, Poultry, Dairy and all sorts of Household Items. This Walmart needs to improve its Elevator services, only two out three of the elevators are working, it would be nice if they removed one of the elevator and replace it with stairs that lead customers from the parking garage to the street level and to Walmart store level for easy access. The current stairs only give customer access from the street level to Walmart store and no access to the parking garage. This Walmart includes a Pharmacy and free two hours of parking in the parking garage. This store has shopping carts available in the store and in the garage areas.
Aminah Imani: Its conveniently located but not the best Walmart to be in. The customers were loud and the security with large bullet proof vests doesn’t make it a welcoming vibe. Grab your products and head out quick. They do validate parking and leave patience for the slow running elevators. The employees were helpful and efficient. This location isn’t my preference but it gets the job done when in dire need.
Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.
C. Zed: Well it exists, that I appreciate. I’ll continue to shop here. The cashiers scan items more than once, has already happened twice for me. The store is small and often too messy. The aisles are narrow, and the carts are way too big for the store. Many items are locked behind cases. Could be a better experience, especially for the closest location to the US Capitol.
Henok Garedew (Henny breezy): There is always problems in this specific Walmart all the timeI don’t recommend it
Van D Peluche: Terrible terrible. Twice I have ordered online groceries and the first time I did not get it until an hour later and the second time I didn’t get it until a day later than the scheduled period. Absolutely awful. Plus no one in any department answers phone calls. And their produce is very poor quality. May as well not even have the grocery delivery service. Will not even notify about orders being held for the next day.
Harriet Saulsbury: Love shopping at Walmart, some of the eorker are rude ask them a question they always say its not my department and walk away. Another thing as many seniors and disable people shopping there on a daily basis you only have maybe 10 electric scooters for the entire store which is a super store but you have maybe only 2 scooters working. You also took away your seating you have in the lobby of the stores where are we supposed to sit and wait on rides and family members to finish shopping?
11. Best Buy
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1822 reviews
Address: 3401 Richmond Hwy, Alexandria, VA 22305
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 519-0940
Business type: Electronics store
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Best Buy: what do users think?
Subrina W: Ammanique was great! Extremely helpful and very knowledgeable about products at Best Buy. Took us immediately to what we were looking to find in the huge Best Buy store and helped us with product selection.
Henok Garedew (Henny breezy): I like this Best Buy so much, they have everything I need for same day pickup.Very helpful staff. I recommend it.
Kev- keepingitreal: Great atmosphere! Staff was helpful and friendly! Best Buy offer a wide variety of electronics, accessories and appliances. If you buy any equipment from Best Buy, the Geek Squad can help you with installation in your vehicle and or in your home.
rachel braley: I have been trying to get in contact with somebody from this store for over a week to no avail. All calls are directed to the call center, which would be fine, except no one at the call center knows how to transfer me to the store line except maybe 1 out of every 12 people. Not only has the call center been unable to help me with what I need (which is why I need to get in contact with someone from the actual store) they have placed me on the call back list probably 5 times in the last week and a half and I haven’t gotten a single call back. ONE person knew how to transfer me to the store line but when I called I was sent to voicemail. I left a voicemail with my information on the ACTUAL store line and never heard anything back. I cannot go into the actual store because I now live three hours away, so getting in touch with someone over the phone is really my only option. However actually getting someone on the phone seems to be impossible so I really don’t know what to do at this point. The call center itself has been a bit of a nightmare. They keep trying to find my “Best Buy account” except I don’t have one but they think if they look up my phone number for the 1,000th time it will suddenly magically appear. Talking to the call center makes me feel like I’m in the Twilight Zone with how many times I’ve had to tell them I DONT HAVE A BEST BUY ACCOUNT. And one person hung up on me when they were only able to answer my questions with “I don’t know.” Honestly ridiculous. I’m currently looking into buying a new computer and a new TV but it won’t be at Best Buy. I will be taking my business elsewhere due to how much trouble I’ve had to go through. It shouldn’t be this hard to talk to somebody in the store.
Dottie “Dottie” Mount: My Best Buy experiences have been hit or miss, but this location has removed any hesitation that I had about Best Buy. The young man that helped me, Ezra, was fantastic! Very knowledgeable and made sure I got what I needed. I was very confused about what laptop to purchase based on my needs, and Ezra cleared it all up! He stayed with me, shopped on BestBuy.com until I found what I wanted. His customer service skills are exceptional and made me feel like I was the only customer. His follow thru and patience are worth the commute to this location! Thank you!!!
Houston: Yesterday, I had a great interaction in the elcectronics (PC/Laptop) section of the Best Buy in Potomac Yard (Alexandria VA). I was informed of products, directed to the appropriate section, and escorted to the cashiers counteres by Jefferey. He was a pleasure to be around and was very informative, sharp, and gave suggestions for a proper purchase. I left the store feeling comfortable with my purchase and will go back for further business. Thank you Jefferey!
12. Walmart Supercenter
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
6250 reviews
Address: 5929 Georgia Ave NW, Washington, DC 20011
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 719-3770
Business type: Electronics store
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Walmart Supercenter: what do users think?
Arielle M. (Mermaid): This is the best Walmart in DC. I actually drive out the way to go to this walmart. They even have a better food selection than Giant. For Easter I found 48 count of empty eggs for 1.98!! Which is amazing because I would of spent way more if I went anywhere else!
Sarah West: A large mixed selection of items you can get any 3 for TEN DOLLARS. Selected high end new items are priced accordingly. Kids, mens, and womans apparel and shoes. If you have the knack for treasure hunting in thrift stores.....THIS PLACE IS FOR YOU. thrifty and unique pieces all year round
Jennifer Bowling: No shopping carts. Waited a long time and eventually just went back down to the parking garage to get one myself. The shelves were very disorganized in some areas and a lot of out of stock products. And the lines were very long. The cart escalator was broken and both elevators had orange signs indicating they were not safe for use, but were still being used.
13. Best Buy
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
1492 reviews
Address: 1201 S Hayes St B, Arlington, VA 22202
Schedule: Closes soon ⋅ 7PM ⋅ Opens 11AM Thu
Telephone: (703) 414-7090
Business type: Electronics store
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Best Buy: what do users think?
Matthew Schumacher: Best Buy is great as everybody who has ever gone to one knows. We stopped in to Best Buy to price some washers and dryers for our new home. They have fair pricing and what is even better is that they have a 4 week turn around time for the LG washer and dryer we are interested in. From what I hear from others, delivery for a washer and dryer is extremely delayed from most other companies. Having a 4 week turn around time is all the more reason for us to purchase our LG washer and dryer from Beat Buy.
Michael Patrick: Good experience today when buying products in store while waiting for an online order to be fulfilled. The product I ordered online was ready for pickup in 15 minutes. I was greeted by staff when entering and exiting. The store was clean and organized. The staff at checkout were fast and polite.
Caitlin DePorter: Do not get a car radio from here. The $500 jvc radio I got stopped working after several months of having it. I then had to get on a waitlist that was several months long before they could “fix” it. Well finally the car is brought in and they say they don’t see anything wrong and reboot it and send me on my way and suggest it may be a phone issue. I got the managers card in case the radio wasn’t actually fixed. The issue has persisted even after getting a new phone and they now refuse to help since I am outside of the one year warranty, even though they didn’t fix it to begin with when I brought it in within the one year. Complete waste of my money and now I have a non functioning radio Edit: Best Buy told me to do a software update but there’s no software update available for this model. They are clueless and I wish I had gotten it somewhere else.
Ellen Savage: Placed an order for curbside pickup. Text telling me my order was ready did not contain instructions on where to park. I figured out pickup orders had to be picked up from parking garage, which is a paid garage. Waited 28 minutes for my order to be brought out, then when leaving garage I had to pay $3 for parking because I was in garage for more than 15 minutes. Horrible experience.
Lyn G: Mohammed was amazing in helping us set up our new phone and made sure we understood the entire process and answered all of our questions. This is refreshing to have such amazing customer service which seems so rare lately. Great job Mohammed !!!
Carla Dunlap: I recently purchased a elliptical fitness machine. Best Buy delivered it and assembled. I am so happy with my investment. The service was excellent.
14. Walmart Supercenter
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
5946 reviews
Address: 310 Riggs Rd NE, Washington, DC 20011
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 756-4418
Business type: Electronics store
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Walmart Supercenter: what do users think?
Jessica Boada: Good prices but it needs better employees that really like to help . Today is 1/28/22 l was at walmart 2 days ago the skate boards were price 18.98. So today i go buy the skate the price is the same i get to ✔ out the guy goes the price is 29.98 im like no they are wrong so i asked him to fix honor the price he said he can not do it the manager comes show me a picture if you want the item i go take the pic waited in line again another cahier tried to help but the first cashier said no I have the transaction on hold. So i kept on waiting them it was only one person behind me and he said i cannot do it go to customer services. I go he said to customer i have a big line i was like really. Ok finally thay send me back to the manager and she did not ask for the pic or anything and charged me 29.98. But before this she said to the customer service do not come with that. Anyway she was not even wearing the mask properly she had it on her neck. I end up returning the item and got the price at customer service with a DIFFERENT cashier after 3 different lines. Pooooooooooor customer service specialty from the manager
Kev- keepingitreal: This Walmart Supercenter offers a wide variety of fresh fruits, vegetables and other optional food and items to choose from. Staff was friendly and helpful. This location offers a free underground parking garage.
Nsoseh Quistoran: I went there to pick some stuff for myself. Good prizing and amazing products. Recommended to go shopping 🛒🛒
K A: Easy, convenient and affordable shopping. I really enjoyed shopping at this particular Walmart location. It’s big, organized and well stocked. They have different sections such as the pharmacy, bike shop, auto care, money center, entertainment and household items section to mention a few. Express Self Checkout✅ ♿️Wheelchair Accessible Entrance✅ ♿️Wheelchair Accessible Parking 🅿️ Adequate Parking Space ✅ Shopping Cart Conveyor ✅ 🚻Restroom ♿️Wheelchair Accessible Restroom
Keshia Wideman: The absolute worst customer service ever. The store manager Patrick is non responsive to the lack of professionalism and ethics of the staff concerning, customers concerns/complaints. They are definitely a representation of his leadership and it shows. He doesn’t follow up on cooperates complaints, and the store is not organized properly at times. They don’t honor price misplaced items, and the cashiers are sarcastic, and rude at times. Crystal has been there awhile and can be rude and dismissive. I had to address her , and others about their rude, unethical behavior.
Meghan Elizabeth: Grey hair lady at self checkout needs to find a different job or just retire. There is no reason an employee, especially one of her age, should be treating customers so poorly and getting a major attitude at anyone who is just trying to find a register that is working. If machines need fixed they need to kindly tell people to wait. Not be rude, make a scene and glare at everyone who is waiting to checkout. Who lets these kind of people work here???? Please consider getting some kind employees for self checkout. 04/25/22 6:00 pm
