Best Xiaomi Technical Services In Washington Near Me

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Karla Zimmerman
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1. Best Buy

LEAVE AN OPINION
2198 reviews
Best Buy
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 3100 14th St NW Ste 203, Washington, DC 20010

Schedule: Closes soon ⋅ 7PM ⋅ Opens 11AM Thu

Telephone: (202) 387-6150

Guy: Electronics store


Review: "Consistent service for popular market tech."

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Best Buy: what do users think?


Kiffa Shirley: Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit.

Ricardo Matheus: So I walk in to shop for some apple products and I’m not sure if it is because of covid or what but there’s only like 2 people working there. I’m mostly disappointed in how no one tries to help. Not even to tell me to wait a sec because they are busy and they’ll be with me shortly. Just nothing. Not even sure they noticed I was there. Waited and walked around trying to get someone to get me the products I wanted to purchase but I mean, its 2022 I should have known better that service in the US is awful and should have just bought them online. I love Best Buy but definitely never buying anything in person again there. Shout out to the guy at the door, he was very friendly

Corey Moore: One of best best stocked, clean and friendly Best Buys in town! The people are helpful. The store is well stocked. The staff is very helpful. The online check-in for online orders & pickups, is awesome! They're really busy at times but the lines tend to always move at a pretty good place. Highly recommend this Best Buy location!

Lady Elexia: I love best buy as a rule, no matter where I find them. The columbia heights location is nice, but it is a bit on the small side. While I could find the basics, their selection of new items was a bit lack lusture. Customer service is always perfect, at least in my experiences.

Tig Vic: On 05/06/2022 around 2 pm, I countered a very rude, unprofessional, and clueless heavyset lady who calls herself a manager. I'm never going to spend my hard-earned money on this location or BestBuy in general.

Feseha Ayele: I went to the best buy store which is located at Colombia height to get the phone that I paid online. They told me that there is activation problem and I waited more than 2 hours without any solution even the store manager couldn't solve the problem. It was a good deal that they posted online. It's really disappointing not to get any solution or reasonable answer about my order. Which is $999 online with activation and they told me to pay $1799 in the store.

Alexis Smith: horrible customer service. I wandered around looking for an employee to ask for help and they all ignored me. Finally someone answered and she said she’d send someone to the home theater section to help me but of course, no one was there. The Best Buy in Tysons is so much accommodating and friendly. If you want a good experience, just avoid this place

Dawn Develin: Mack was amazing. He sat with me patiently and help me with my phone purchase. I very confused and not very savvy with technology and he treated me with respect and help me through every step without getting frustrated. Overall everybody at Best buy has been phenomenal but he went above and beyond.

John Newman: Nobody asked if I needed help. I finally left and ordered what I needed from Amazon. Horrible location. Thugs and hoodlums everywhere. The whole place reeks of pot smoke. Frightening place. There was a "security guard" (I use that term lightly) sitting on level 2 eating potato chips staring at his phone. I was afraid I would be mugged or shot at any time. Avoid at all costs.

Ramona Killings: Even though I have driven past this place numerous times, today was my very first visit. I think my excuse has always been the fact that it's located on the 2nd level inside of a building. Needless to say, I was pleasantly surprised. This place is humongous! I also picked up on the fact that there are a myriad of Associates on the floor, who seemed friendly and willing to help people. That hasn't always been my experience in the past at other locations. Perhaps the fact that I came here on a Sunday, and there were not that many shoppers inside. So I came for a cellphone, and a cellphone is what zi walked out with. I had been researching the Google 6 Pro that features an 8 megapixel camera. I bought it for right at $700.00 which I think was a decent price. I can't wait to start playing with it! Now that ai know that this place has so many more things to offer, I will have to come back here again to get more stuff!

2. T-Mobile

LEAVE AN OPINION
97 reviews
T-Mobile
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 1146 Connecticut Ave NW, Washington, DC 20036

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 429-0715

Guy: Cell phone store


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T-Mobile: what do users think?


Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.

Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!

Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)

Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!

Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!

Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).

Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!

Sholz West: Efficient Tech guys were on standby very helpful.

Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!

Ria Henares Garrett: Worst store ever. We added 2 new phones to my husband's account last March. We requested the manager to add insurance to both phones. Specifically, the manager said he recommended adding insurance especially for the first 6 months. So we thought he added it. In July, my phone screen cracked and I go to the store to file a claim and they said there is no insurance on any of the phones. So the manager indirectly said it is our fault for not letting them know right away. We do autopay and don't check the bill per detail. We trusted that the manager at that time added the insurance because he recommended to add it. But he did not. The new manager at this TMobile store won't even offer a solution. So my husband called TMobile and a customer service rep on the phone was able to retroactively add the insurance and submit a claim for us. They were able to provide a solution that the TMobile store manager did not give us.
Response: I am sorry to hear this Ria Henares Garrett. That's not the experience we want for our customers! If you need anything else please come visit us, or feel free to reach out .

3. Verizon

LEAVE AN OPINION
133 reviews
Verizon
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 1001 Connecticut Ave NW R1011, Washington, DC 20036

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (800) 880-1077

Guy: Cell phone store


Review: "Here's how to give the latest technology, including a smartphone or ..."

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Verizon: what do users think?


T N: My wife and I came here to buy a new phone, the woman selling us the phone was liar and a thief, unfortunately. My wife and I asked for a specific insurance the woman said did not exist.. we were later able to change it on the verizon app because it did in fact exist lol. We also left something that we purchased at the store and when I asked if it could be refunded she hung up on me… what kind of customer service is that?
Response: We're sorry you didn't have a great experience with us, T N. We want to help you as much as we can whenever you visit our store. We're disappointed that we could not help with the insurance and that you had a frustrating call after the visit. Your feedback has been escalated for further review. We appreciate your feedback and hope you visit us again so we can make it up to you.

Justin Olivier: Nobody came to help me. I had to help myself. Once I was finally assisted, my questions were answered. Please greet your customers if you want their business. And if everyone is busy then hire more people.
Response: We know we can do better than this, Justin. We want to make sure our customers feel welcome and supported at our store and it sounds like we fell short this time. We'll keep your feedback in mind and hope you'll give us a chance to provide an excellent experience on your next visit.

Teresa Ludwig: Update: still have not received my check and never got a reply from customer service to my email. Extremely disappointed. Had so far been a satisfied returning customer. First, my friend wanted to get a prepaid sim card with plan. The clerk first checked the IMEI-number and put in a store sim card to check the compatibility by calling from it, which worked. He then typed in all of the info and when about to finalize the purchase realized that the phone was not compatible with Verizon (however that call was even possible then). We then switched to me. I already had a prepaid card and plan that I wanted to upgrade from 5GB to 15GB. I was sent to the express checkout, chose cash payment and since there was no coin insert slot for the $11.20 charge, I inserted a $20 bill. It then said that the remaining $8.80 would be credited to my account. I will not be using the account for much longer so that is worth nothing for me. The clerk told me that there is no option to get change, the bill back out or anything else. Upon asking, how I am supposed to pay $11.20 in matching bills he told me that I should have inserted $12 and only lost 80ct. There was no sign or information during the process that the system just takes and keeps your money so if this is the case, in my opinion there should just not be an option to pay in cash. Because I was very unsatisfied with the situation I suggested options of possible solutions to the clerk but he seemed completely unwilling to solve it and had no clue what to do. Instead of trying to fix it, he suggested, I could just give the card with the remaining credit to my friend after I wouldn't need it anymore. Since he had just told us that her phone was not compatible with Verizon I was very confused and when I asked how that should suddenly work, he said that "with that card it would work because it is activated". So he would have otherwise sold a plan on a deactivated card? It did not make any sense and he kept contradicting himself until we left very frustrated. After talking to customer support over the phone for over 20 minutes, I was promised to get a check with the credit as a refund to my home address in Germany. I am lucky enough to be fluent in English, confident and patient enough to work out a solution and also I luckily have an American bank account (otherwise there would be no possibility to cash the check). I find it essential to change this procedure or at least the according information because it just robs customers of their money which is not ok at all.
Response: Thank you for letting us know about this frustrating experience, Teresa. We hold ourselves to high standards of customer service, and it sounds like we fell short this time. We appreciate your feedback, as we're always looking to improve. We hope you'll give us another chance for excellent service in the future.

Natalie Thomas: Super nice staff! I worked with Nikki and she was so nice and helpful, I was in and out in 15 minutes with everything I needed to upgrade my super old phone. She got me set up completely and answered all my questions. Everyone here seemed really kind to other customers as well and it looked like everyone was having a good time.
Response: Hello Natalie, thanks for the positive feedback! We aim to provide you with all the information you need alongside delivering excellent customer service. We're glad Nikki helped you out with your phone upgrade efficiently! Let us know if you need anything else.

Boyan Stanoev: Update second visit: 4 stars I can't thank the manager Bradley enough. We spent close to two hours on the phone with Verizon reps to get my 3 line transfer and thanks to him got it done. Note to Verizon Corporate: please make sure you properly reward such great people like Bradley who can resolve complex cases. First Experience: 2stars Waited a lot to pick up Verizon sim cards, so I can switch from T Mobile. Given that I am a new customer coming with unlocked devices, I had the foresight to ask what to expect with the set up. The rep just told me to go home put the sims in and then call customer service. Well, it did not work for neither of my phones and customer service is referring me back to the store. Will go again tomorrow leaving my 2 year old with a friend and taking time off work to give Verizon one last chance since I spent a lot of hours and phone calls over the last 2 weeks to make the switch. There were some other reps who seemed helpful (this is why I am adding one extra star).
Response: Thanks for sharing your experience with us, Boyan! We strive to provide you with the best service possible, and it's great to hear Bradley was able to help you with everything. Let us know if you need further assistance.

Jon Saunders: Every time I come to this store I leave absolutely disgusted. Absolutely lousy customer service. Verizon says they allow broken phone to be traded in now. Oh your screen doesnt work? Sorry you cant! You have to be able to disable wheres my i phone for them to accept your broken phone.... seriously!!! Stay away people. Trust me. My girlfriend is pregnant and needs a phone so i had to purchase one outright. Would love to get a call from corporate.
Response: Hi Jon, we're sorry to hear you didn't have a great experience at our store. We always want to make sure we are being completely transparent so that we may avoid any misunderstandings. Trust and integrity are important to us and our intention is to always take care of your wireless needs. We will be escalating your review so the appropriate team can look into this. We hope you'll give us another chance to provide a better experience in the future.

Hannah Greene: I went in to transfer numbers and buy a new phone. I was helped by Prince (Aidrus), and he was fantastic. Prince really took the time to listen to what I was asking for and find the best plan to fit my needs. I had a ton of questions, and he was super gracious and helpful. I couldn't have asked for a better customer service experience. Would highly recommend and will be returning to speak with Prince for any future needs. Thanks again!
Response: Thanks for the positive feedback, Hannah! We strive to provide you with the best service possible, and it's great to hear Prince was able to help you with everything. You can always depend on us. Come back again soon if you need further assistance.

Vida McCahey: There was a customer that was frustrated by Verizon's customer service, not being able to help him with his problem and sending him in circles on the phone. We have all been in this situation. Instead of handling situation with maturity the customer service rep had an escalating conflict attitude, he was defensive rude with customer, which made customer even more upset, then Verizon called the police which was completely unnecessary. Lacking people skill as a customer service agent is not reason to call the cops.... The Verizon man was very large, bald with beard. He was also immediately rude and defensive with me after I asked where the line was. It was his attitude that was the problem not the customer.
Response: This is not the experience you should expect as a Verizon customer, Vida. Our team should always be ready to help you with courtesy, respect, and professionalism. We will be escalating your review so the appropriate team can look into this. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1159339491 with the best number to reach you so we can get in touch with you. Thank you for your feedback.

Don Kelly: Bought an $85 dollar charger, but it is lousy - in order to return it there is a $50 restocking fee! Seems like they should have to tell you that up front. Consumer Reports says they have to. I wonder what the BBB will say. Never going to another Verizon store if that is the company policy - which apparently it is. The rep was nice but didn't tell me about any restocking information.
Response: We're concerned to hear this, Don. We always want to make sure we are being completely transparent so that we may avoid any misunderstandings. We will be escalating your review so the appropriate team can look into this. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1136957343 with the best number to reach you so we can get in touch with you directly.

Rachel Murphy: Great experience today. Mose provided excellent customer service as we needed to reactivate lines and purchase a new phone. He was patient and ensured we we 100% setup before we left. Will definitely come back.
Response: Hi Rachel, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Mose made sure you were taken care of. If you need anything else, you know where to find us!

4. Asurion Tech Repair & Solutions

LEAVE AN OPINION
605 reviews
Asurion Tech Repair & Solutions
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 1071 W Broad St, Falls Church, VA 22046

Schedule: Closes soon ⋅ 7PM ⋅ Opens 10AM Thu

Telephone: (703) 972-1028

Guy: Mobile phone repair shop


Review: "Very experienced technicians!"

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Asurion Tech Repair & Solutions: what do users think?


Michael Anderson: Exceptional service and attention to detail. There was also full transparency as one of the techs damaged my front camera to my phone and replace it at no additional charge. I will certainly be using their services in the future. What I don't like is that this is an insurance based business. Meaning that paying out of pocket without purchasing your providers plan or their plan will cost you the big bucks (hundreds of dollars) for work that would only cost $30 if you did have insurance.

Joseph Sanford: This Falls Church location had my S21 Ultra screen in stock and set aside the last one for me. Took my phone same day and had it fixed under 5 hours. Rep was super polite and helpful, and as professional as you could want. Cost was $314 with tax, no insurance.

topgun2325: Not all their stores have the same stock & repair capability. Falls Church, Virginia was exceptional. Very capable technicians and can get parts quickly. Very professional and courteous in-person and on phone. Strongly recommended. 😎👍 -- Sneakers N.

Catherine Webb: If you have a Z Flip 3, this is the place to go. I've gotten my phone fixed here twice (experimental tech, what can I say) and both times NO ONE else in the area would even touch it for under $250. They all rejected it. And both times I called here and they said, "Yeah, it's covered under warranty. It's free." This last time they even replaced the battery for me for free as well. Outstanding. 100%. I will drive the hours to get here because it is well worth it.

Jessica Statz: I dropped and broke the screen to my IPhone late on a Saturday night. I was at their Falls Church location when they opened. The gentleman that helped me was awesome. Fixed it in 3 hours and far less than other locations! I highly recommend them!

John Meyers: I brought in a dead chromebook. During the course of the repair, I had interaction with three different people: the first during intake, the second on the phone, and the third when picking up the device. Each one of them was polite and professional. I have to give a special thanks to Kaitlyn as she was the tech who not only serviced my device, but was the one who was there when I picked it up. Not only was she nice to deal with, she also told me exactly what was done. And it was done before the promised date (several days early in fact). The bottom line is that I had a great experience with them. They will definitely be considered for any future repair work I may need.

Rafael Gil Figueroa: Same day screen fix on a Google Pixel 4a. Excellent staff that ensures the best products/services needed. Would recommend, will more than likely return the next time a phone gets broken.

Jared Barker: I dropped my phone off Sunday 1/2 and was told the repair would be done by Monday 1/3. Snow storm came in overnight, totally understandable to be closed Monday so I went by the store Tuesday. Phone wasn't ready, and they had no idea when it will be ready due to "an issue with Samsung". I went to the store today (Wednesday 1/5), and it is completely closed with no sign on the door. They are holding my phone hostage with zero communication as to what is happening, when it will be ready, etc. Do not leave your phone here.

Adam Kinnaman: Highly appreciate the great customer service from this store. They knew they would have to stay late in order to get my S21 Ultra screen replaced today but they told me they would get it done. Thank you.

myron chivis: I dropped my phone off Thursday. They said they had to order a part, so they phone wouldnt be ready until Monday. I called multiple times on Monday but they wouldnt answer their phone (pickup and hang up). I live an hour away so I couldnt drive in. I called another UbreakIfix for updates on my phone the following day. On Wednesday someone answered. My phone wasnt ready because the only technician that could fix my galaxy fold 3 hadnt come to work. Thursday, couldnt get anyone to answer again. Drove in to get my phone Friday (8 days later), and was told the part the received didnt work so they needed to order a different one. I asked why they never callled. They apologized. I asked why they didnt answer their phones. They accused me of dialong the wrong number. The women who gave me my phone back seemed genuinely apologetic (which is why I gave 2 stars vs 1). Ive used this franchise many times before, this was my worst experience.

5. Astound Broadband Powered by RCN

LEAVE AN OPINION
119 reviews
Astound Broadband Powered by RCN
Services
3.1
Prices/Tariffs
3
Quality Products/Services
3
Professionalism
3
Client Attention
3

Address: 3734 10th St NE, Washington, DC 20017

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (800) 746-4726

Guy: Internet service provider


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Astound Broadband Powered by RCN: what do users think?


Amy Li: Would not recommend if you ever plan to switch to a different provider!!! I moved from NY to DC and wanted to cancel my account, as I switched to a different local provider. I have called 3 separate times, have been on hold for more than 1hr combined, and have gotten hung up on twice. When I finally connected with a representative, they said they would email me a return mailing slip to return my router, but they never sent that email, and now I am back on hold waiting for a representative. They truly make cancelling a headache.
Response: Hi, Amy! Thank you for sharing your recent Astound powered by Grande experience. I'm sad to hear you left our service family; I would have loved the opportunity to personally review your account with you to ensure that you were totally satisfied. Pease email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can make sure you receive your equipment return label. Thank you for the time you spent with our service family. -Jackie

Susannah Perkins: I've used RCN in the DC area on and off for about five years. Until recently, I could not have recommended them highly enough. Around the same time they became Astound, I started having DAILY service interruptions despite no reported outages in my area. These are not usually long, but they are still frustrating, and sometimes I will have several of them right in a row (so as soon as connection restored it would drop again.) I contacted support (which as always was a super lovely and painless experience) and a tech was dispatched, but the problem has persisted. I have made another appointment, but I had to add on a service protection plan in order to not be changed for the tech visit even though another tech had already one and failed to fix the issue. While I have been a long time customer, if this does not resolve soon I will have to find an alternative internet provider - I work full time from home and I cannot have unreliable service. I'll be sad to go as the customer service and technicians have always been so helpful, but at the end of the day they are an internet provider and if they cannot do that for me I can't stay.
Response: Hello, Susannah! Thank you for sharing your recent Astound powered by RCN experience. One of our top priorities is to deliver reliable service. We'd hate to lose you as a customer! I'd be glad to review your account and determine the best way to resolve this issue. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you with your concerns. Thank you for being a member of our service family! -Jackie

phyllis richardson: The worst internet provider out there. I have 300 mbps and their services only work with prime video. It does not work with sling, discovery plus, paramount plus, Netflix, etc. RCN cares nothing about their customers and making sure their services work. It’s sad this building only offers RCN. Never had any problems when I was with Xfinity. I hate I moved. The building is beautiful but the services they offer is garbage.
Response: Hello, Phyllis! Thank you for reviewing your recent experience with Astound powered by RCN. One of our goals is to deliver reliable service. I understand how frustrating this issue must be. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer! -Jackie

Patricia D.: I've had the service since about January 2020. Initially, it was fine. Most recently, I contact tech support on a weekly basis. The service is now the shoddiest that I've ever had, and I mean since wifi became a thing. It goes out for hours multiple times a week.
Response: Hello, Patricia! Thank you for sharing your recent Astound powered by RCN experience. We strive to provide reliable service at all times. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you with your concerns. Thank you for being a member of our service family! -Jackie

moshe work: RCN was okay, but this company is terrible. They jacked up my internet to over $190 a month without me agreeing to that or even receiving notice. I promptly cancelled my service and switched to tmobile ($50 a month with no increases.)
Response: Hello, Moshe! Thank you for sharing your recent experience with Astound powered by RCN. (We are the same company we have always been, just with a new, exciting name!) Providing a variety of affordable packages is very important to us, and I'm sad to hear you chose to disconnect your account. I would have loved the opportunity to review your account with you so we could ensure that you are getting the best value possible. If you have any remaining questions or concerns that we can help you with, please don't hesitate to email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can better assist you. Thank you for the time you spent with our service family. -Jackie

deborah speight: Service was horrible, if I could give them a 0 I would ,rep said he could save me $75 dollars a month, only saved me $25, technician’s customer service was poor, left trash on my floor, couldn’t get TVs channels to come on, or Wi-Fi, left saying he would return in half and hour, never called or came back. Rep promised to get my landline phone number back, he didn’t, someone already had my old landline number, rep said cinamax was included with package, no cinamax…. Called RCN to come get their equipment and reconnect my old service, was told I have to call old service to reconnect me plus I have to fedex the equipment back to RCN, it needs to go in the trash along with the company! … one big headache!
Response: Hello, Deborah. Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide affordable, reliable service and the highest level of customer care. I'm so to hear that you chose to disconnect service. I would have love the opportunity to personally resolved your concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you if you have any questions/concerns that have not been resolved. Thank you for the time you spent with our service family! -Jackie

Bryce Hunter: If you have never been use to 390MB of service, don’t expect to get with RCN/Astound. The 1G is more like 325KB. Don’t waste your time.
Response: Hello, Bryce! Thank you for sharing your recent experience with Astound powered by RCN. One of our top priorities is to provide fast, reliable service at all times. I understand how frustrating a slow connection can be issues can be! I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued Astound customer! -Jackie

Redietu Haile: Excellent internet service for an affordable price and the BEST part is that it’s so easy to get a hold of customer service and they ALWAYS help out! What an awesome service! Very satisfying!
Response: Hello, Redietu! Thank you so much for sharing your recent Astound powered by RCN experience, and for rating us with five stars! We are always glad to serve you. -Jackie

Josh Sticklin: Don't be fooled by the new customer offers. The deals are fragile, the bills are murky, and the service is flighty. It was so bad I filed a formal complaint with the BBB.
Response: Hello, Josh! Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer! -Jackie

A C: Pretty disappointing internet service. Have had repeated internet/wifi disconnections/disruptions over the last three months and the internet speed is remarkably slow — I’m paying for high speed service but getting ~1.3mbps on average. RCN has done very little to resolve the issue despite my repeated requests for assistance. I definitely do not recommend RCN to anyone.
Response: Hello, A C! Thank you for sharing your recent RCN experience. One of our top priorities is to provide reliable service, and I understand how frustrating service issues can be. Please email me your account details so I can better assist you. You can reach me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued RCN customer! -Jackie

6. Astound Broadband Powered by RCN

LEAVE AN OPINION
109 reviews
Astound Broadband Powered by RCN
Services
3.1
Prices/Tariffs
3.2
Quality Products/Services
3.1
Professionalism
3.1
Client Attention
3.1

Address: 5756 Georgia Ave NW, Washington, DC 20011

Schedule: Closed ⋅ Opens 9AM Fri

Telephone: (800) 746-4726

Guy: Internet service provider


Review: "Their service reps. are able to handle technical issues for cable, ..."

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Astound Broadband Powered by RCN: what do users think?


D L: Loved RCN for many years until mid-2021. After many outages, almost always on Mondays for our set of units, we finally had several workers come into each of the three units. All they did was walk in, look at our modem, run a speed test, and leave. Of course we paid for each of those service calls. Magically the service was great for a few months until recently. Monthly service doubled after Astound Broadband took over. Service dude on the phone hung up on me the first time then was less than sympathetic when I finally talked to him. Use RCN/Astound Broadband for a promotional fee then switch to a better company after that has run its course. I am currently looking at other providers.
Response: Hello, D L. Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide reasonably priced service, a reliable connection and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer! -Jackie

Josh Sticklin: Don't be fooled by the new customer offers. The deals are fragile, the bills are murky, and the service is flighty. It was so bad I filed a formal complaint with the BBB.
Response: Hello, Josh! Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@astound.com with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer! -Jackie

Guy Bradley: Do not make this mistake!!! I tried to switch over to RCN a few months ago. They tried and tried but could never get the internet working right. After about a month they said they were waiving the first month's service because of not being able to get it fixed. After month 2 I dropped them, turned in the equipment, and went back to my old provider (who then gave me a promotional discount because I'd been away for over a month). RCN then billed me for the entire two months which I paid just to get rid of them. THEN, after about four months, RCN contacted me with a letter stating that they'd turned a $25 charge for unreturned equipment over to a collections agency. I immediately called the customer service number listed on the notice but the agent could only halfway take care of the issue and I'm still trying to keep this collections from hitting my credit record. DO NOT MAKE THIS MISTAKE!!!!!!!!!!!!!!!!!!! YOU'LL REGRET IT. When you look at their website take notice that they set it up where a person cannot leave a review so customers can see it. That is why I am review here and considering filing in small claims court.
Response: Hello, Guy! Thank you for reviewing your recent experience with RCN. I'm sad to hear that you are no longer a member of our service family. I understand you have some concerns regarding the bill you received for your equipment/your final bill. I'd be glad to review your account with you! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for the time you spent with the RCN service family! -Jackie

Richard J Breault: RCN installation person ,was top Notch.very personable And efficient.I was throughly pleased with ,..my install,,.and,up and running, timeliness,of use. Since,..my installation,...the only, disappointment,is the occasional buffering,of video or signal during a watching of some Movies,on Showcase channels. Otherwise,I am happy with my purchase of RCN se vice.
Response: Hello, Richard! Thank you for sharing your recent RCN experience. I'm glad to see that your installation went well and they you've been enjoying service for the most part. I would be glad to assist you with your technical concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued customer, and welcome to the RCN service family! -Jackie

Daniel Passon: I work from home and am currently recovering from surgery and cannot leave my walk-up. Which is why it is a problem that, with my internet experiencing frequent interruptions, RCN's response was to say that they can get someone out here almost a week from now. I never had any problems with Xfinity. If RCN does not remedy this immediately, I will be switching back, and I would recommend Xfinity over RCN any day of the week. I deeply regret switching and cannot believe how much the extra money for Xfinity is worth it, especially with all the hidden and extra charges RCN imposes. Update: Still no reliable internet after a week! It was faster to get Xfinity out here to switch than to get RCN out here to try to fix this then continue to deal with this indefinitely, so switching this afternoon!
Response: Hello, Daniel! Thank you for reviewing your recent experience with our company. We know how important it is to have a reliable connection I'd be glad to review your account and determine the best way to resolve these connection issues. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for being a valued RCN customer, and we hope you get well soon! -Jackie

Maureen Vilchez: Awesome and efficient services were provided to me and my family. I was surprised with the turn around time to get everything set up. I called Thursday and my services were set up by Saturday. In addition, I got a great promotion!
Response: Hi, Maureen! Thank you for sharing your RCN experience, and for rating us with five stars! Welcome to our service family! We are glad to serve you! -Jackie

Kegga99: RCN/Starpower Cable used to be the best around. Now they are the worst. I was a customer for over 20 yrs. Now, the equipment is antiquated, the quality only gets worse and the price continues to rise. They make the bill purposely confusing and constantly change the undecipherable billing. My new service sends a bill that is plain and simple. No playing with the numbers. I have Fiber Cable now, I'm paying half the price and the service is significantly better. RCN gouged me for all they could get at the end, but I was just happy to move on and get much superior service. P.S. Don't believe the Company's response. They had no interest in resolving the issue. They just wanted to look good on here.
Response: Hello! Thank you for reviewing your recent experience with RCN. It's our goal to provide reliable service at an affordable rate. I would be more than happy to review your account and determine the best way to resolve these concerns. Please email me your account details to helpme@rcn.net with "Attn Jackie" in the subject. Thank you for being a valued RCN customer! -Jackie

MaryAnn Griffin: I have been an RCN customer for 6 years and each year the price creeps up with no increase in value or services. Reaching a customer service rep takes so long it is maddening (and that is before the excuse of Covid). Any time I would call they would thank me for my "X years of service" but NEVER offered to upgrade services for that loyalty. When a service was needed, the technicians NEVER came within the scheduled slot and were often rude and unprofessional. When the bill finally hit $190/month (15% increase "because it was January", according to the customer service rep) for slow internet, about 10 tv channels and home phone, I bailed!
Response: Hi, MaryAnn! Thank you for reviewing your recent experience with RCN. I understand you have some billing concerns, and I would be glad to look into this for you! We want to make sure you're getting the best possible value. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Thank you for the time you spent with us as a valued RCN customer! -Jackie

Ed Barber: The response was prompt, and service was restored though it took longer than initially estimated -- probably because it was an area problem, not one confined to us. We did not have any personal contact with RCN personnel, though when we have had such contact in the past, they have been uniformly professional, personable and efficient.
Response: Hello, Ed! Thank you for sharing your recent RCN experience. We're glad to hear that your concerns were resolved and that you've experienced some great customer service! Thank you for being a part of our service family! -Jackie

Jan Leslie More: The young man, new to RCN, came to my home last week (unfortunately, I've already forgotten his name ... my apologies but please find out who he is and make sure he knows he is a valuable RCN employee). He was professional and informative. After hearing what I had to say about the issue, it took him less than a few minutes to figure out the 'source' of the problem, to replace the failing piece of equipment. And throughout, he was so personable. Not for the first time, he is one of the RCN kids who knows what he's doing and is calming. Thank you
Response: Hi, Jan Leslie! Thank you for rating your recent experience with RCN as five stars! We're so glad our team provided great customer care! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can send your compliments to the technician and his supervisor. In your email, please include your account details. Thank you for being a valued customer! -Jackie

7. Micro Center

LEAVE AN OPINION
3637 reviews
Micro Center
Services
4.4
Prices/Tariffs
4.4
Quality Products/Services
4.5
Professionalism
4.4
Client Attention
4.4

Address: 3089 Nutley St, Fairfax, VA 22031

Schedule: Open ⋅ Closes 9PM

Telephone: (703) 204-8400

Guy: Computer store


Review: "Service is so expensive... but it's convenient for tech purchases."

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Joseph Pietroluongo: Micro center has everything. I had never been to one before but if you are doing anything gaming they have pretty much everything. Feels a bit like a used car dealership inside however. The staff always approached me which is engaging but I just wanted to browse and didn’t want to be sold anything. It is probably more helpful for people who don’t have any idea about computer components, but it felt very off putting to me.
Response: Thank you for sharing your review with us, Joseph! We greatly appreciate all of your feedback as we are always looking to improve.

Devon Janes: Came here a few weeks ago to pick up a gaming laptop. I found the one I wanted online, gave them the SKU number, and had a quick and easy checkout. It probably would have been easier if I had reserved it online for pickup since they seem to have a good process for that. The store is well stocked and well staffed and should be the first place you visit when looking for electronics.
Response: This is great to hear! Thank you for your kind review. It's greatly appreciated as we are always looking for ways to better our store. This will be passed along to upper management to ensure future improvements!

Mark Noble: Micro Center is where you go if you want the best service and PC components! Luckily, I live less than 10 minutes from the Fairfax, VA store, so I am able to go whenever I need something. The 18 minute pick up is a great feature. Be forewarned, the sales team is commission based, so you will get multiple employees offering to help you, which I actually don't mind since you don't get that kind of service in most stores nowadays. I want to take a moment and leave a comment for David Ingold in the PC components department. I have built a couple PCs with his help and he is always great to work with. He is commissioned based, but not once have I ever felt pressured to buy, nor has he ever tried to up sell me. Most recently, I purchased an EVGA 3080ti FTW3 Ultra from him; an expensive purchase for sure. If you are looking to build a PC or need some upgrade components, stop in and see him! I always wait (however long) until he is free whenever I need something. (I hope he receives my comments)
Response: Hi Mark, We are delighted to hear that David I. was able to assist you! We will make sure David is recognized for the excellent customer service he provided. Thank you for taking the time to share your experience with us and for shopping at Micro Center. We hope to see you again soon.

Sarah “Sarah4Va” White: Grown up toy store!! You don't even have to know what you need before you get there. You will figure it out as you walk through the store. They are well staffed and eager to help. I've always found them to be very knowledgeable. They price match, so if you see a lower price be sure to let them know. Warranties on things can be so hit or miss. Some live up to their end and some take your money and look for any reason not to pay. Microcenter stands behind theirs. Well worth the money!
Response: This is fantastic to hear! Thank you for taking the time to reach out and share your feedback with us. We greatly appreciate it and hope to see you again soon!

Armando: Ever wonder where your family tech support nerd goes to buy supplies when they can't get them online? This is it. One of the few stores in the country with everything needed to build a PC from components. Even silicon valley stores can't match the inventory of this store. That being said sales reps are heavily commission oriented. But they're far more knowledgeable than your average Best Buy employee.
Response: Hello, Armando! Thank you for taking the time to share your review with us. We greatly appreciate all of your feedback!

rareflowersinatomb: I was looking at gaming laptops and found some great deals at MicroCenter, and a good price on the exact model that I was most looking at. Store is a bit out of the way for me but not much of a selection at other stores nearby unless you want to WAY overpay at Best Buy...and hope it never fails since their support is trash. Only way to get a better deal would be to toss the dice with an Amazon listing, and even then could only have shaved off about $100, which would be gone if you ever had to ship your computer off for service. -Large store with a lot of stock, and they keep it clean and organized -Staff has been friendly and helpful -Very competitive pricing
Response: This is fantastic to hear! Thank you for taking the time to reach out and share your feedback with us. We greatly appreciate it and hope to see you again soon!

Fronzy 101: This computer superstore has everything from building complex circuitry projects to building high-end custom PCS, workstations and everything into between. They also have a apple section and a home theater section with very knowledgeable staff. I use the micro center CC card that gives me an extra 5% off as well as better pricing with rebates.
Response: Thank you so much for sharing your review with us! We greatly appreciate your feedback and hope to see you again soon!

Stoonookw: Bought a bunch of hard drives and misc stuff. The customer service here is absolutely next level!!! Thanks Christopher F for you superb knowledge
Response: Hello, We are thrilled to hear that you were able to find everything you were looking for. Kudos to Christopher F. who assisted you. Thank you for choosing to shop with us. We look forward to seeing you again soon!

Isaiah White: From someone who's been in IT for over 20 years, this store being local is a godsend. I simply order what I want beforehand and it's ready at the pickup counter. I've spent a fortune in this store and will continue to do so. They always have great deals and the staff is always friendly.
Response: This is wonderful to hear! Thank you for your kind review. Your loyalty is much appreciated.

Konverse Sketch: I was given a used piece taped all over and when the box was opened at home, expectedly, there were some shredded pieces stuck on the back of the device.My order clearly specifies that the condition of the piece is NEW.
Response: Hello, we are very sorry to hear about your experience. We certainly understand your frustration and do apologize for any inconvenience. We will pass this information along to upper management to ensure future improvement. Thank you for bringing this to our attention.

8. Apple Georgetown

LEAVE AN OPINION
1399 reviews
Apple Georgetown
Services
4
Prices/Tariffs
3.9
Quality Products/Services
3.9
Professionalism
3.9
Client Attention
3.9

Address: 1229 Wisconsin Ave NW, Washington, DC 20007

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 572-1460

Guy: Electronics store


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Apple Georgetown: what do users think?


Elior Manier: Booked an appointment yesterday 12/28/21 which never got confirmed by email, most probably cause the employee never clicked the button. Impossible to enter the store after that, no way to see a manager, and no way to even communicate with an employee inside. This is scandalous knowing I organized my day to free myself for my 6:00 PM appointment.

No: GO ANYWHERE ELSE FOR YOUR REPAIRS!!!! I went in for my mac book pro battery placement (late 2013 retina) and they absolutely destroyed my motherboard making my speakers useless. I looked inside and was amazed. This was definitely on purpose since a wild animal could do better.

Courtney German: Had a highly positive experience at this Apple store - I had a major issue with my phone while traveling to DC for work and went to the Apple store without an appointment. They squeezed me in for a Genius Bar appointment with minimal waiting and Stanley The Genius spent over two hours with me running diagnostics, speaking with my cell phone carrier company, etc. He was AMAZING. The staff went above and beyond to help me and I'm incredibly grateful. Exceptional!!

vze1nv91: At the moment Apple wants you to order their products online and only go to the store for pickup. I got there an hour before my reservation time and asked if I could get my product. They were gracious, did it and I was out in ten minutes. It was so enjoyable I almost splurged on an Apple Pencil. Apple is very particular about the buying experience and it shows in the professionalism of the staff.

Katze Love: I had nothing short of an unpleasant experience here… As others have mentioned, the rude and dismissive staff are in no rush to offer assistance. I had an appointment to pick up items, arrived on time, and still waited about 20 minutes to receive my order. Before that, I had to wander around the store trying to find someone willing to help me. The most comical part-- when a staff member finally came by with my items, he carelessly tossed the bag down on the table and $500 worth of apple keyboards rattled out onto the counter. Lol! Way to show how much you care. The location is convenient though.

Mr. Mendoza: Sadly this store lacks any customer service. I've visited this store several times and every time, the staff has been great at ignoring me or making me feel as if I'm interrupting their lack of work. In one particular instance, one of the store's staff told me that he could multitask while servicing me. He thought talking to me and another customer that interrupted our conversation, while texting or checking his phone was productive multitasking.

C Leo: I’ve always received great service at the Apple store esp the one at Clarendon and Tyson’s Mall and I was just disappointed with the service at the Georgetown location. No one greeted us when we walked in. When I found someone up front and told them I had a 6:30pm appointment they directed me to the back without checking their tablet or asking what it was for. After taking a while to locate my appointment, she then directed us to the front. ( at the other store, they would greet me by name and direct me to the right staff to assist) My friend asked if there was a restroom and he directed her to Wawa across the street. The overall energy of the staff there was low… like they did not want to be there.

Kasra Ladjevardi: One of the rudest apple stores I know of. I am a huge fan of Apple, and I have always thought that they have really great customer service. Most Apple stores I visit today have great people and the Genius Bar staff are very friendly. However, my last two visits to the store left such a bad taste in my mouth

Don Wang: I literally purchased my first iPhone 13 pro max and I was having trouble with their Air Drop option to my friends. Went into this Apple store hoping one of their representatives will be able to assist me but instead another gentleman came over and told our female representative to assist someone else. Now, they just pushed me to their IT phone service instead. Does this mean my IPhone is defective? Should I be switching back to Android base phones instead?

Abby: The three times that I went there to try to buy a new phone while turning in my old one, I did not have a positive experience at all. One of the times I got there at 9:30am (Google’s hours indicated they opened at 9am), and I got berated by the staff and security telling me I shouldn’t be there when they opened at 10am…well it would be great if they updated their hours first before scolding me for something I didn’t know and opening an open door. The other times that I’ve been there, the staff was not very helpful either, which was disappointing considering the amount of money I’d be spending on a device. I ended up going to the Carnegie Library location instead, and the service was so much better there, so I’d definitely avoid this location for any future purchases and go there instead, even if it’s located further away.

9. Micro Center

LEAVE AN OPINION
2412 reviews
Micro Center
Services
4.3
Prices/Tariffs
4.4
Quality Products/Services
4.3
Professionalism
4.3
Client Attention
4.3

Address: 1776 E Jefferson St #203, Rockville, MD 20852

Schedule: Open ⋅ Closes 9PM

Guy: Computer store


Review: "Best technical service"

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Roger Torres: One of the remaining large retailers where you can buy electronics. I have bough almost all mine from Micro Center. Micro Center has one of the best warranties around. If you purchase the extended warranty from they in almost all the cases they just give store credit for the full original price. No hassles. The staff is highly knowledgeable in each of there departments. Now and thru the pandemic they have been fully staffed and fully stocked.
Response: This is great to hear! Thank you for your feedback, Roger. We greatly appreciate it and look forward to seeing you again!

Kay Pepper: Its Micro Center, do you need an introduction? The one stop shop for all your computer needs at good prices and a place computer lover would enjoy and visit over and over! The service is great and the staff is knowledgable, very helpful, and happy, nothing better than seeing staff with a smile on their face! Highly recommend it for your tech. needs. But all I bought today was monitor cleaner spray for $2 on sale... Works great~
Response: We’re so glad to hear that our associates were able to assist you! Thank you for taking the time to share your experience with us and for shopping at Micro Center. We hope to see you again soon!

Nik Rama: Micro Center is my favorite store. It has everything you could ever want when it comes to computers. As soon as you walk in, you are hit with just how many computer accessories they have. They have an entire section dedicated to computer monitors and pre-built desktops ranging from personal used to gaming. They then have an entire section for televisions, Rose upon rows of accessories and chords for computers, and at the very back of the store is there “build your own PC” section. The section contains all the parts you would need to build your very own PC. Everything from fans to water cooling systems to GPUs to CPUs, they have it all. It’s really exciting walking through the isles and seeing all the different choices you could have. I also appreciate that they have some sections for video games, virtual reality, drones, and recording/streaming equipment. This is a store I can easily spend several hours perusing the shelves, and I highly recommend it for anyone with slight interests in technology.
Response: This is fantastic to hear! Thank you for taking the time to reach out and share your feedback with us. We greatly appreciate it and hope to see you again soon!

Max ツ (Amanuel Anthony): Sebastian was a great employee, He has the time to help me out and even look at my list and find the parts I needed! I also asked for recommendations and He gave me the best he thought was possible! I am currently building my pc and it’s going great! Sebastian was the best person there that could help! I’ve seen another review where a man was partially deactivated by his color of his skin however I am black and I was treated very well! 10/10 I would recommend this place! P.S. Sebastian if you see this thank you once again, this will be my first pc build and I am happy tot have an expert like you to help me pick out the right parts! Untill we see again, goodbye!
Response: Hi Max, We are so happy to hear that Sebastian was able to assist you accordingly, and he provided you with a great experience at our store. We will make sure Sebastian is recognized for the excellent customer service he provided and look forward to seeing you again in the near future!

Duane H (WendysFrosty): Pretty awesome! Anytime I need a part to upgrade my PC setup they have it! They have some of the best customer service a business can offer. Will say they are like car salesmen. Picky if you aren't wearing what they think will be a sale.... Some are different though understanding that anyone can be one. Great place to go for inspiration as well. Love seeing their 3d printer making basic things. So much I could do with one! Loads of clearance areas(usually open box/returns). Well kept overall.
Response: We’re so glad to hear that our associates were able to assist you! Thank you for taking the time to share your experience with us and for shopping at Micro Center. We hope to see you again soon!

Arthur Harrison: Although I received superb service from every staff member in this store, my experience with their generic-brand PC was not a good one. The machine malfunctioned from a hardware problem within an hour of operation. There were virtually no instructions regarding how to connect it to the high-resolution monitor I purchased, or how to set the monitor parameters correctly. Micro Center's on-line technical support was inadequate; it took me 40 minutes to communicate my concerns to the agent, and only by pleading with him, find a way to speak to someone within a reasonable amount of time, which I needed to do to confirm the return procedure. I am happy I was able to return the computer to the store for a full refund with no question, however, the inconvenience this caused me was considerable. I advise against purchasing Micro Center's store-brand computers.
Response: Hello, Arthur. We are very sorry to hear about your experience. We certainly understand your frustration and would like to apologize for any inconvenience. We will be sure to pass this information along to upper management to ensure future improvement. Thank you for bringing this to our attention.

MFPhoto1: This store boasts a large inventory and wide selection at great bargain prices. The only problem is that the service sucks. I purchased a keyboard. Twice I was promised someone from that department would help me, and no one came. The only person there I could ask was at the check-out counter, which of course held up the line since he was the only cashier working. The line had already grown long because he needed something from a supervisor before checking out the customer in front of me, and that took 15 minutes or more.
Response: Hello. Thank you for taking the time to bring this to our attention. We will pass this along to upper management to ensure future improvement.

Victor: I had a great experience, I did a online order pick up I have no knowledge about computers. I ordered like a older refurbished laptop and literally the next day it stoped working. I go back to the store and a Daniel P. Pointed me to the right direction. Matt form laptop sales showed me what I should have bought to fit my needs he was very knowledgeable. My exchange and new purchase was so smooth. The girl Shahinara rang me out both times and she was wonderful and very patient.
Response: We’re so glad to hear that our associates were able to assist you! Thank you for taking the time to share your experience with us and for shopping at Micro Center. We hope to see you again soon!

Brian: Best Microcenter I've ever been to! I can't remember the name kf the associate who helped me pick out my UPS, but he was very nice and helpful. He made it seem like he wanted to actually help. In fact, almost all of the employees there seemed eager to help and I really appreciated it. Even if I know about a product I like to pick the brains of the people working there just to get there 2 cents. Def keep up the great work, you guys rock!
Response: This is great to hear! Kudos to the associates who were able to be of assistance. Thank you for sharing your feedback with us.

John Esker: Was sold an empty box of a tax prep software when I picked up an online order. Bottom seal had been cut. No license key was included. Would have hoped better quality assurance that returned items were properly checked before putting back out for resale. Was nearly impossible to get an appropriate response on the matter online. Though, once I got back to the store, Micro Center resolved the matter quickly.
Response: Hello John, We are sorry to hear about your experience and do apologize for any inconvenience. Thank you for bringing this to our attention. We will certainly pass this along to ensure future improvement.

10. Walmart Supercenter

LEAVE AN OPINION
7111 reviews
Walmart Supercenter
Services
3.7
Prices/Tariffs
3.7
Quality Products/Services
3.8
Professionalism
3.7
Client Attention
3.7

Address: 99 H St NW, Washington, DC 20001

Schedule: Open ⋅ Closes 11PM

Telephone: (202) 719-2110

Guy: Electronics store


Review: "Service center was full"

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Walmart Supercenter: what do users think?


Kev- keepingitreal: This Walmart offers Capital City Mambo Sauce, Fruits, Vegetables, Seafood, Poultry, Dairy and all sorts of Household Items. This Walmart needs to improve its Elevator services, only two out three of the elevators are working, it would be nice if they removed one of the elevator and replace it with stairs that lead customers from the parking garage to the street level and to Walmart store level for easy access. The current stairs only give customer access from the street level to Walmart store and no access to the parking garage. This Walmart includes a Pharmacy and free two hours of parking in the parking garage. This store has shopping carts available in the store and in the garage areas.

Mirka Mendez: It's Walmart, there are no grocery stores nearby (that I know) so it's an option. Smaller than the usual supercenter, very small produce section. There was an approximately 10 min wait at every registers when I visited.

PaulDavid Morado: Not exactly the best side of town. It is Walmart so all things that go with Walmart come along with this place. It's not close to any Metro station so be prepared for a walk is it on the other side of Chinatown. Excellent place for fruits and vegetables in all things grocery but be prepared also to bring your own bags as there seems to be carts missing

Aminah Imani: Its conveniently located but not the best Walmart to be in. The customers were loud and the security with large bullet proof vests doesn’t make it a welcoming vibe. Grab your products and head out quick. They do validate parking and leave patience for the slow running elevators. The employees were helpful and efficient. This location isn’t my preference but it gets the job done when in dire need.

Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.

C. Zed: Well it exists, that I appreciate. I’ll continue to shop here. The cashiers scan items more than once, has already happened twice for me. The store is small and often too messy. The aisles are narrow, and the carts are way too big for the store. Many items are locked behind cases. Could be a better experience, especially for the closest location to the US Capitol.

Henok Garedew (Henny breezy): There is always problems in this specific Walmart all the timeI don’t recommend it

Virginia S: Need more employees/cashiers working. These stores rely too heavily on self checkout. Which is fine if you like to DIY but there shouldn't be so little cashiers that you turn the customers into employees and shoppers at the same time. Some people go shopping for the experience of the human interaction they have buying their things, having someone else ring it up is part of the experiences. Stop cutting corners your customers are not happy with it trust me

Van D Peluche: Terrible terrible. Twice I have ordered online groceries and the first time I did not get it until an hour later and the second time I didn’t get it until a day later than the scheduled period. Absolutely awful. Plus no one in any department answers phone calls. And their produce is very poor quality. May as well not even have the grocery delivery service. Will not even notify about orders being held for the next day.

Harriet Saulsbury: Love shopping at Walmart, some of the eorker are rude ask them a question they always say its not my department and walk away. Another thing as many seniors and disable people shopping there on a daily basis you only have maybe 10 electric scooters for the entire store which is a super store but you have maybe only 2 scooters working. You also took away your seating you have in the lobby of the stores where are we supposed to sit and wait on rides and family members to finish shopping?

11. Best Buy

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1822 reviews
Best Buy
Services
4.1
Prices/Tariffs
4
Quality Products/Services
4
Professionalism
4
Client Attention
4

Address: 3401 Richmond Hwy, Alexandria, VA 22305

Schedule: Open ⋅ Closes 8PM

Telephone: (703) 519-0940

Guy: Electronics store


Review: "Best technical support"

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Best Buy: what do users think?


Landis Rojas: Nice place to stop by if you want to get new high tech products like laptops, PC, smart watches, gaming, toys, smartphones and more. The customer service is very nice and kind, they can help you to resolve your inquiries. It's s big warehouse and the prices are super good too and many offers. I recommended Best Buy!

Subrina W: Ammanique was great! Extremely helpful and very knowledgeable about products at Best Buy. Took us immediately to what we were looking to find in the huge Best Buy store and helped us with product selection.

Ieshia Baskett aka Hernandez: I got a open box too of the line washer. I selected the " excellent " option but it was by no means that. Called support and they was very timely and not at all helpful of the lengthy time wasted. Now this was a well research purchase and open box of large appliance is rare. I was in area helping out my Ex when I found the UNIVERSE said I'm once again working in your favor. Turns out 2 times for the last words support told me be4 drop call was they had another (false) to choose from and the manager will definitely help out. Well we'll well. He did and drop it to Fair condition prices so savings on top of saving. Then tells me he has the matching dryer. Now that's not on the budget but can be worked out. Especially if my guy one of the awesome mangers do fair price on that too. When your blessings come in !!! What the creator has for you!!! ❤❤🙏🙏😁😁

Sgt. Quackers: My review is for the installation service. I booked the service online to install a Garmin camera in my 2020 Ford Explorer. Booking online worked fine. No issues, not a lot of available dates but it may just be because they are busy. I got several reminder emails for my appointment as it was two months out from when made it. The Friday before a Monday appointment they called me to confirm. They made sure I had all the parts needed and told how long it would take. Day of the started working on it promptly at my appointment time. They asked where I wanted it installed and provided advise where it should be. Once completed they called and I picked up my car. The wiring job was great. I can't even see the wire beyond where it leaves the camera. The camera is in a great spot, out of the way but also in the middle where it will capture the best video. I would definitely recommend their service for hard wiring a camera

Henok Garedew (Henny breezy): I like this Best Buy so much, they have everything I need for same day pickup.Very helpful staff. I recommend it.

Kev- keepingitreal: Great atmosphere! Staff was helpful and friendly! Best Buy offer a wide variety of electronics, accessories and appliances. If you buy any equipment from Best Buy, the Geek Squad can help you with installation in your vehicle and or in your home.

Rogi: It did have air conditioning so one. The customer service wasn't necessarily bad but rather non existent. Not ideal when they lock up stuff like smart watch bands.

rachel braley: I have been trying to get in contact with somebody from this store for over a week to no avail. All calls are directed to the call center, which would be fine, except no one at the call center knows how to transfer me to the store line except maybe 1 out of every 12 people. Not only has the call center been unable to help me with what I need (which is why I need to get in contact with someone from the actual store) they have placed me on the call back list probably 5 times in the last week and a half and I haven’t gotten a single call back. ONE person knew how to transfer me to the store line but when I called I was sent to voicemail. I left a voicemail with my information on the ACTUAL store line and never heard anything back. I cannot go into the actual store because I now live three hours away, so getting in touch with someone over the phone is really my only option. However actually getting someone on the phone seems to be impossible so I really don’t know what to do at this point. The call center itself has been a bit of a nightmare. They keep trying to find my “Best Buy account” except I don’t have one but they think if they look up my phone number for the 1,000th time it will suddenly magically appear. Talking to the call center makes me feel like I’m in the Twilight Zone with how many times I’ve had to tell them I DONT HAVE A BEST BUY ACCOUNT. And one person hung up on me when they were only able to answer my questions with “I don’t know.” Honestly ridiculous. I’m currently looking into buying a new computer and a new TV but it won’t be at Best Buy. I will be taking my business elsewhere due to how much trouble I’ve had to go through. It shouldn’t be this hard to talk to somebody in the store.

Dottie “Dottie” Mount: My Best Buy experiences have been hit or miss, but this location has removed any hesitation that I had about Best Buy. The young man that helped me, Ezra, was fantastic! Very knowledgeable and made sure I got what I needed. I was very confused about what laptop to purchase based on my needs, and Ezra cleared it all up! He stayed with me, shopped on BestBuy.com until I found what I wanted. His customer service skills are exceptional and made me feel like I was the only customer. His follow thru and patience are worth the commute to this location! Thank you!!!

Houston: Yesterday, I had a great interaction in the elcectronics (PC/Laptop) section of the Best Buy in Potomac Yard (Alexandria VA). I was informed of products, directed to the appropriate section, and escorted to the cashiers counteres by Jefferey. He was a pleasure to be around and was very informative, sharp, and gave suggestions for a proper purchase. I left the store feeling comfortable with my purchase and will go back for further business. Thank you Jefferey!

12. Walmart Supercenter

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6250 reviews
Walmart Supercenter
Services
4
Prices/Tariffs
4.1
Quality Products/Services
4
Professionalism
4
Client Attention
4

Address: 5929 Georgia Ave NW, Washington, DC 20011

Schedule: Open ⋅ Closes 11PM

Telephone: (202) 719-3770

Guy: Electronics store


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Walmart Supercenter: what do users think?


VIRGINIA Parker: Very well stocked and clean associate ready to help you. Only one problem not enough cash register open to get the people out. But that's the problem in every store.

Dennis Watts: Just not your average blue Walmart for people who don't live in DC this is really unusual to see a Walmart on a city block and the color is not blue and white, it's made out of brick with a black logo that's pretty unusual

Wesley Pace: The workers are great and helpful. The only gripe is I see a lot of people who are much older and not as mobile that need scooters, and there aren't many for them, so they are often waiting for them. And if they opened more registers it wouldn't be sp crowded.

Adam Stoddard: You know you're in a good part of town when shaving cream and car electronics are kept under lock and key. Got passed around between several employees and then a manager before somebody could procure a key for a case. Same thing happened with another case. Suffice to say I was unable to completely suppress my inner Karen...

Arielle M. (Mermaid): This is the best Walmart in DC. I actually drive out the way to go to this walmart. They even have a better food selection than Giant. For Easter I found 48 count of empty eggs for 1.98!! Which is amazing because I would of spent way more if I went anywhere else!

Terrencia Lester: I found everything I was looking for and a few extra items too. The staff was very friendly and helpful because I am in a wheelchair they offered to help me with items I couldn't reach.They had a variety of all kinds of foods and beverages. This will be my Walmart supercenter that I will be attending from now on keep up the great work and I will continue to be a valued customer.

Sarah West: A large mixed selection of items you can get any 3 for TEN DOLLARS. Selected high end new items are priced accordingly. Kids, mens, and womans apparel and shoes. If you have the knack for treasure hunting in thrift stores.....THIS PLACE IS FOR YOU. thrifty and unique pieces all year round

Matthew Unger: The employees were fantastic and would be 5 stars, but not being able to not use yet another app makes for a poor customer experience that part I would give a 1 star, but I don't want to hold what seems like a wonderful store to a corporate specific issue. I cannot say enough good things about the employees that helped me and even apologized for a company wide corporate issue.

Jennifer Bowling: No shopping carts. Waited a long time and eventually just went back down to the parking garage to get one myself. The shelves were very disorganized in some areas and a lot of out of stock products. And the lines were very long. The cart escalator was broken and both elevators had orange signs indicating they were not safe for use, but were still being used.

carolyn jackson: I love this store. My favorite associates work here. This store always have a lot of cashier's on duty. The store is as least fully stock.

13. Best Buy

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1492 reviews
Best Buy
Services
4
Prices/Tariffs
4
Quality Products/Services
4.1
Professionalism
4
Client Attention
4

Address: 1201 S Hayes St B, Arlington, VA 22202

Schedule: Closes soon ⋅ 7PM ⋅ Opens 11AM Thu

Telephone: (703) 414-7090

Guy: Electronics store


Review: "Great service by Asim, Verizon rep"

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Matthew Schumacher: Best Buy is great as everybody who has ever gone to one knows. We stopped in to Best Buy to price some washers and dryers for our new home. They have fair pricing and what is even better is that they have a 4 week turn around time for the LG washer and dryer we are interested in. From what I hear from others, delivery for a washer and dryer is extremely delayed from most other companies. Having a 4 week turn around time is all the more reason for us to purchase our LG washer and dryer from Beat Buy.

Michael Patrick: Good experience today when buying products in store while waiting for an online order to be fulfilled. The product I ordered online was ready for pickup in 15 minutes. I was greeted by staff when entering and exiting. The store was clean and organized. The staff at checkout were fast and polite.

Caitlin DePorter: Do not get a car radio from here. The $500 jvc radio I got stopped working after several months of having it. I then had to get on a waitlist that was several months long before they could “fix” it. Well finally the car is brought in and they say they don’t see anything wrong and reboot it and send me on my way and suggest it may be a phone issue. I got the managers card in case the radio wasn’t actually fixed. The issue has persisted even after getting a new phone and they now refuse to help since I am outside of the one year warranty, even though they didn’t fix it to begin with when I brought it in within the one year. Complete waste of my money and now I have a non functioning radio Edit: Best Buy told me to do a software update but there’s no software update available for this model. They are clueless and I wish I had gotten it somewhere else.

Ellen Savage: Placed an order for curbside pickup. Text telling me my order was ready did not contain instructions on where to park. I figured out pickup orders had to be picked up from parking garage, which is a paid garage. Waited 28 minutes for my order to be brought out, then when leaving garage I had to pay $3 for parking because I was in garage for more than 15 minutes. Horrible experience.

Sarah G: Absolutely horrible location. No signage to the ACTUAL store entrance. Curbside pickup is In a parking garage, so how exactly do you notify them via internet/app that you're "Here, in Pickup Spot #2" if your signal is sketchy? I got enough signal to pull up my order & check in, but system said it was having problems & I needed to come inside anyway. Would have been easy to do if there were posted directions to the actual store. Employee that checked me in for Order Pickup at the counter was negative & gave me false information. Employee that helped bring order to car (finally) was helpful. Didn't catch his name. Have to pay for parking no matter what, even for what should be a quick curbside pickup. Shop other BB locations unless you're staying local & walking around Crystal City & just buying small items.

Carol Spalla: Be aware of "subscriptions" sales. This review is not at all related to the team who actually helped me and found everything I had to buy. This review is specifically to call out and call the attention to future customers who purchase anything at any Best Buy. I spend nearly $ 2,000 tonight and when I got home, I realized they added this "total tech yearly subscription" for $200 (!!). I never asked this and, in any moment, the details of this offer was explained to me in detail. Brandon was a nice store seller but I really felt cheated and I am disappointed with Best Buy for being so close to sales malpractices. When I reached out to support, via chat, they refund this service but still kept $7 for 1 day of this subscription use. It's been 5 hours I left the store. I did not use this service at all!! And though the Customer Support representative Vicky D. was very effectively and patient with me, she also did not explain to me that they would keep the $7. Again, I am feeling that Best Buy is training and enabling their staff to omit important details during sales and customer support interactions. Very sad and frustrating. It's not about the $7 - its not going to make me richer or poorer, but it's about transparency.

Lyn G: Mohammed was amazing in helping us set up our new phone and made sure we understood the entire process and answered all of our questions. This is refreshing to have such amazing customer service which seems so rare lately. Great job Mohammed !!!

Carla Dunlap: I recently purchased a elliptical fitness machine. Best Buy delivered it and assembled. I am so happy with my investment. The service was excellent.

Lauren Wiseman: Terrible customer service. They were rude when I declined buying any any additional things like protection and anti virus. I bought a computer there and they refused to validate my parking ticket, and didn't offer any further information. I will not be going back to that Best Buy.

Swami Reyes II: I was attended to by Mr. Raul. He was excellent and very forthcoming with detailed information about the surface pro's I was looking for. When I asked about the limitations on softwares the devices could run he did not hesitate to expand his knowledge pool to answer my questions; both through research and referral to the in-store geeksquad. Thank you Raul, your guidance has lead me to an excellent purchase.

14. Walmart Supercenter

LEAVE AN OPINION
5946 reviews
Walmart Supercenter
Services
4.1
Prices/Tariffs
4
Quality Products/Services
4
Professionalism
4
Client Attention
4

Address: 310 Riggs Rd NE, Washington, DC 20011

Schedule: Open ⋅ Closes 11PM

Telephone: (202) 756-4418

Guy: Electronics store


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Jessica Boada: Good prices but it needs better employees that really like to help . Today is 1/28/22 l was at walmart 2 days ago the skate boards were price 18.98. So today i go buy the skate the price is the same i get to ✔ out the guy goes the price is 29.98 im like no they are wrong so i asked him to fix honor the price he said he can not do it the manager comes show me a picture if you want the item i go take the pic waited in line again another cahier tried to help but the first cashier said no I have the transaction on hold. So i kept on waiting them it was only one person behind me and he said i cannot do it go to customer services. I go he said to customer i have a big line i was like really. Ok finally thay send me back to the manager and she did not ask for the pic or anything and charged me 29.98. But before this she said to the customer service do not come with that. Anyway she was not even wearing the mask properly she had it on her neck. I end up returning the item and got the price at customer service with a DIFFERENT cashier after 3 different lines. Pooooooooooor customer service specialty from the manager

Kev- keepingitreal: This Walmart Supercenter offers a wide variety of fresh fruits, vegetables and other optional food and items to choose from. Staff was friendly and helpful. This location offers a free underground parking garage.

Nsoseh Quistoran: I went there to pick some stuff for myself. Good prizing and amazing products. Recommended to go shopping 🛒🛒

Will Kidd: I'm from Michigan this is my first time being to a Walmart set up like this and it was great basement parking and the crazy thing the escalator for your shopping cart that's wow 😲

Brittany Jeffries: It's crowded, there are never enough lines, and the place is heavily disorganized. But when you need stuff late night, it's nice to have around. I shop around 8-10pm with fewer issues. No access to customer service, but the customer service is iffy at best during the day anyway. Excellent craft and party sections.

K A: Easy, convenient and affordable shopping. I really enjoyed shopping at this particular Walmart location. It’s big, organized and well stocked. They have different sections such as the pharmacy, bike shop, auto care, money center, entertainment and household items section to mention a few. Express Self Checkout✅ ♿️Wheelchair Accessible Entrance✅ ♿️Wheelchair Accessible Parking 🅿️ Adequate Parking Space ✅ Shopping Cart Conveyor ✅ 🚻Restroom ♿️Wheelchair Accessible Restroom

taqueya spriggs: I experienced very poor customer service. My family and I shopped here for the first time a week ago and the cashier who rung the father of my children's items began yelling at him because he realized after placing his items on the belt that he forgot to pick up an item that he needed in the aisle. Thereafter, the cashier began shouting for him to return to the checkout counter to complete his transaction because the store was closing soon. I for one don't have a problem with store personnel explaining to me that I am unable to go back to the aisles to select additional items to purchase because closing time is vastly approaching, but it's how you talk to people. Not to mention store security personnel tried to intimate myself and the father of my children in front of them as if he wanted to arrest us. He also became antagonizing by ordering another patron nearby to pull out his phone to video record him throwing me out of the store when I had no involvement with the incident that transpired between the cashier and my significant other. I will never shop at this location again and retail workers should be mindful of their tone and demeanor with customers because my significant other was not being confrontational, disorderly, or destroying property after being publicly humiliated in front of everyone in the store for no apparent reason. This kind of behavior is shameful and despicable and I was mortified. I am a regular shopper of Walmart corporations and I spent a lot money that day and do not deserve to be treated like a common criminal. With everything going on in the world and due to poor customer service and lack of respect for others, I think retailers should convert their services over to online shopping. This way customers can still reap the benefits of shopping without the having to potentially endure poor customer service. In the future Amazon will get all of my business.

Keshia Wideman: The absolute worst customer service ever. The store manager Patrick is non responsive to the lack of professionalism and ethics of the staff concerning, customers concerns/complaints. They are definitely a representation of his leadership and it shows. He doesn’t follow up on cooperates complaints, and the store is not organized properly at times. They don’t honor price misplaced items, and the cashiers are sarcastic, and rude at times. Crystal has been there awhile and can be rude and dismissive. I had to address her , and others about their rude, unethical behavior.

Michael Perez: If Purgatory exists, this Walmart will be a level. The place was clean and had an organization known to them. Not like any I've ever visited (and I've had the pleasure...to visit more than a few) but I'm sure when you've done your penance of shopping here a few times you get used to it. What really sets this store apart from the others is the stylistic hell that is the checkout process. 7 lanes with at least 9 patrons each. Cashiers that appear to be participating in a slow-down strike (and if they are, my hat's off to them and their cause). And at least 3 arguments between customers that verged on World Star territory. I will say that the curbside personnel were a little more engaged in their work.

Meghan Elizabeth: Grey hair lady at self checkout needs to find a different job or just retire. There is no reason an employee, especially one of her age, should be treating customers so poorly and getting a major attitude at anyone who is just trying to find a register that is working. If machines need fixed they need to kindly tell people to wait. Not be rude, make a scene and glare at everyone who is waiting to checkout. Who lets these kind of people work here???? Please consider getting some kind employees for self checkout. 04/25/22 6:00 pm