Best Westin Hotels & Resorts Hotels Washington Near Me

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1. The Westin Washington, D.C. City Center

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1870 reviews
The Westin Washington, D.C. City Center
Price/Quality
5
Services Available
5
Location Possibility
5
Parking
5
Wifi
5

Address: 1400 M St NW, Washington, DC 20005

Telephone: (202) 429-1700

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The Westin Washington, D.C. City Center: what do users think?


Gi Gi: Beautiful hotel, the staff is amazingly nice and knowledgeable. We were here for an event for 6 days and had the best of times. The rooms were really nice and clean, housekeeping did a great job. The beds and pillows are super comfy. It's within walking distance of everything. There's a nice bar in the lobby. The conference rooms were nice as well. The food provided was really nice as well during our meals. Overall great place to stay.

Eileen Flaherty: I found the location too far from any of the main sites. Way too far for me. I also did not feel safe in the area where it is located. There are homeless tents very close by. Some of the homeless were aggressive in approaching me. I did not feel safe to leave the hotel after dark which affected my stay. I will not stay there again. The hotel staff and restaurant/bar staff were very nice and helpful.

Howard Smith: Five stars because of the nice lady at the front desk that checked us in, she's really nice. The valet parking personnel were nice as well. A lady brought us a luggage cart on the morning that we checked out, she was nice as well. Lobby is nice, staying staying above the first floor was nice, look down at lobby and or looking up at all the floors. Elevators were nice. Rooms were nice but walls and ceilings seem to be dated or old. If I think of anything else to say, will update here later.

Mary Carter Scott: The first thing I noticed was how dated the hotel was, which in and of itself isn't a major issue. The room was OK at first, but we immediately noticed that the walls were paper thin. We could hear every conversation, every sneeze, phone ring, etc in the neighboring rooms (both sides.) And to make matters worse, one of the neighboring rooms had friends come to their room at 3:30 AM until about 4:30 AM which kept me wide awake. In all fairness, I couldn't call the front desk to complain because they were just talking and hanging out in their room, which they had every right to do. But probably the worst issue of all was that the shower was lukewarm at best. It never got anywhere remotely approaching hot, making showering incredibly unpleasant. And the shampoo and conditioner were hodgepodge different brands which was strange. The positives were some of the staff we met, especially the bartender we met Saturday night. Overall, out of every Marriott/ Westin we have stayed in, this was by far the worst experience.

Ece Ozkan: Overall good location and decent hotel chain yet poor customer service in this particular hotel. A good amount of the rooms face the inner courtyard which is looking at the bar, and even though the bar gets closed at 11 pm you'd still hear noise. If you are in town for work I don't recommend this hotel or if you stay here avoid the rooms facing the courtyard. Other than that overall customer service is pretty poor, during my 3 night stay I had house keeping/ cleaning once, which may also be the hotel policy yet not communicated well to customers. The hotel building itself is pretty old and not well maintained, the shower was leaking and the hair drier was broken.

Random Email: The DC Westin was in poor condition. The room was clean upon arrival, but was not cleaned during my multi-day stay - I was informed this “upon request”, something I have never encountered at a Westin or any other hotel for that matter. The check in was functionally fine “I need your passport and credit card”, but there was no please or thank you or smile of any kind - a very curt and unwelcoming experience. Oh, and don’t forget, the Westin doesn’t offer room service “because of Corona” - like seriously you’re still using that excuse? “We can’t find staff”. Really? Have you considered paying people more for the hard work they do in hotels? Room rates have certainly gone up, so how about sharing some of that excess profitability with your overworked long-suffering unappreciated staff? Maybe if you did that, they would smile more and actually make their clients happy. It almost seems like a deliberate choice by Marriott to let Westin move downmarket since its takeover, because this is now my second Westin stay since corona reopening, and both times have been very rundown.

Lauren Johnson: My father came to stay over thanksgiving weekend to visit my sister who currently lives and works in DC as a medical professional. I am writing this on his behalf as he has said that he absolutely adores this hotel and finds it to be one of the most well kept, clean, and beautiful hotels he’s ever stayed at. My father is a veteran who served 20 years in the military and has been to many places and stayed in countless hotels in his career. He finds this hotel to have some of the kindest staff with some of the best accommodations that he’s ever stayed in. He finds the bellman and valet staff to be especially kind and accommodating which goes a long way for out of town travelers (such as himself). As his daughter who has worked in the industry for many years, I find his kind words endearing and genuine as ‘post’ pandemic difficulties can be challenging. Thank you for taking such great care of my father and I can assure you when we return to the city of DC (which will be very frequent) we will stay nowhere else.

Melanie Merriken: Easy to find and they have a parking garage right next door. There is also valet parking if you are interested. Everyone that works there seems very pleasant and helpful. We were even able to check into our room early

mmchirico: Convenient and clean. The staff were very friendly and the hotel was in a good location, near a nice neighborhood with fun restaurants. We changed rooms during our stay because some partiers had arrived, but at least we were permitted to do so without a fuss. And two months afterwards, I called the hotel for assistance with a lost item, and they were more than willing to help. Very gracious front desk!

Dhivy@ kv: Worst stay ever. Most unreliable front desk staff. Had 3 nights booking made a month ago. Called and confirmed the stay 2 days prior, Also did an online check in. Still when we arrived in the middle of the night, they said it's overbooked and they re directed us to nearby hotel, saying that we can come back next day to stay at Westin. So we did as they said, checked out next day, confirmed with the Westin front desk, dropped our luggage and came back to check in and heard that they are overbooked again. All they can say is "system error". Now they want us to go back to the same hotel, check in and check out the next day to come back to Westin again. I would have rather chosen a mid tier but a reliable hotel than this best unreliable one.

2. The Westin Washington National Harbor

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1538 reviews
The Westin Washington National Harbor
Price/Quality
5
Services Available
5
Location Possibility
5
Parking
5
Wifi
5

Address: 171 Waterfront St, National Harbor, MD 20745

Telephone: (301) 567-3999

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Melanie Dugan, Real Estate Agent: Most important to me, the room was clean! The staff was very friendly and helpful. Room key is required to access the different floors, nice for security purposes. The hotel is located right on the water. I did not have a water view, but did look shops across the street. I would definitely recommend.

Shay F.: It was “okay” as it served its purpose for me personally but not worth the price. $200+ a night for a view of other buildings and I was put on the very edge of the hall by the exit. I feel I was given a so-so room based on how I was being perceived. I’m black and I was with my kid. I got an off vibe of what’s she doing here soon as I asked about valet parking. I had a bike in my room and it was just a weird feature that I didn’t ask for, that wasn’t including in my original purchase, that just took up unnecessary space. As I mentioned before, my room was at the end of the hallway and I had to walk with multiple bags with a kid what felt like a country mile from the elevator. Not to mention that they weren’t helpful and were basically blowing me off when I was trying to get assistance with a trolley. I want to point out that this behavior came from young to middle aged black and Hispanic people, so I don’t know if there was just a general sense of ignorance in the air but I wasn’t pleased. Someone mentioned how the staff only “appeared” to be helpful and I concur. Also, the couch in the room was worn.

Kiesha Rice: This place is small but really nice, clean, and has a great atmosphere for families. We also love that they are pet friendly, so we were able to bring our Westie! The staff was also super attentive, helpful, and friendly! The only negative thing about this visit was their overpriced restaurant. Unfortunately, this was our first and last stay because of it but overall the hotel was nice.

Sherry Grant: I would not recommend staying here. The staff treated us like they were doing us a favor and yet they don’t offer anything here. The pool is closed. The valet is a joke but charges $49 a day. There is no hospitality or warmth here. The bar is supposed to close at 11, but they turned us away at 10:40. We then called and asked the front desk for a bottle opener and the rude staff person was obnoxious, arrogant, off putting and refused to help us out. Instead he hung the phone up on us. Never got the bottle opener. Never got an apology for the awful service. The GM was apparently on site and was made aware of our concerns and never once reached out. Don’t stay here. People wonder why robots are replacing them. This stay would have been better if they had robots serving us.

Rob Loper: Fantastic place to stay. Clean rooms, comfortable beds, nice personal touches, plenty of any amenities you would need, and friendly customer service. About the beds: my brother who has back problems and has trouble sleeping in most beds raved about the beds. Just know, like most businesses at the harbor, there is no parking lot. There is a garage within very short walking distance. You'll be looking at $20/night for parking.
Response: Thank you for your feedback. We are glad to know that you loved your stay, and we can't wait to welcome you back again soon!

Charlene Robertson: Loved the ocean view that we had. I loved that you can't access other floors because your card is only coded for your floor only. I think that they should get their own shuttle to go too places like the other hotels do but overall it's a great place.

Sheli Bell: Amazing nightlife A great place for tourist and minimalists. Everything is close by, restaurant, boutiques, art displays, casinos, Tanger outlet, the pier and most of all, friendly people! We ate at a few different restaurants. My favorites start with Walrus Oysters & Ale House shrimp & grits & the lobster roll (little pricey, but you won't be disappointed) For dinner, we dined at Brother Jimmy's BBQ and ordered smoked and grilled wings and chopped salad. We topped dessert off at the Furlough cheesecake and ordered a personal Chocolate Affair and sweet potato w/o pecans to go. I didn't want mine to disappear 😢 It was so yummy that I feel like I should have purchased two for myself . I stayed at the Westin Hotel with a waterview room. The view was gorgeous and made the scene super romantic. I'm definitely going back

Young Juhn: Location and quality of the hotel was good. But service was not much. I requested early check-in and I do understand due to large events, rooms were not available but font desk staff communicated not just me but to all others like is customers' fault asking for early check-in. Very disappointed staff training on customer service. It damages the band value of The Westine.

3. The Westin Georgetown, Washington D.C.

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1088 reviews
The Westin Georgetown, Washington D.C.
Price/Quality
4.8
Services Available
4.9
Location Possibility
4.8
Parking
4.8
Wifi
4.8

Address: 2350 M St NW, Washington, DC 20037

Telephone: (202) 429-0100

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Maria Rogers: 2 stars because they are not very helpful with room block requests for our wedding. I made multiple phone calls chasing after the sales manager/director (Tanya). Even though she was nice and sweet, she was not able to help me at all. We went over the number of rooms, the types of rooms we need (suites were the MOST important rooms we need) and the details for our wedding but she continue to fail to meet our requests. She was not very clear with the room block process. The agreement letter and the link we supposed to receive via email for the room block was taking weeks to get, so I called and they said "we've been behind on assigning rooms for the other room block requests but you will receive the letter sometime this week". Then this week, she sent an email stating that they don't have the suite I requested and they can only reserve one suite (which is NOT going to work). So, it took you weeks to tell me that the suite I requested is not available? To summarize my issues, 1. There’s no attention to details when it comes to customer service. 2. No clear explanation about the room block process. 3. No follow up phone call about our requests. I/We will not be staying at this hotel for our wedding.

Derek Kruger: Make sure to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your resort. This site will compare hundreds of booking websites and usually will have prices a lot cheaper compared to others! Thank me later on! This place is the best rated in the area. I have been staying here for years. If you decide to stay here you definitely will love it I'm sure! We got locked out of the parking garage (which btw, please never park in if you are not a hotel guest). Kyle went above and beyond to help us exit the garage that had closed without warning, when we weren’t even hotel guests. True human kindness does exist.

Francesca Leo: Classic hotel in a convenient location close to Georgetown and GW. Only issue is that when we arrived at our room, we noticed items from the mini bar were opened and half eaten/missing. We reported this to the front desk and they sent someone up immediately to take care of it. However, the items were never replaced and we were charged. The charges were removed as soon as we spoke with the front desk again. Everyone was kind and addressed our concerns timely and appropriately. Would return.

Danny Cawood: Stunning lack of customer service and professionalism displayed by the Westin Georgetown; they said that they'd email me a receipt of my stay, and I never received one. I have tried to contact them via phone no less than 5 different times this week. On Monday, I simply sat on hold (never spoke to an operator or anything) for more than 30 minutes, TWICE, and ever since Monday I just keep getting a busy signal from them. They charge WAY too much for this kind of customer service, and I will not be staying here again.

Donny Sheinwald: Be careful. I parked underground and they hit me up for $56.64 per night even though i paid $24 a night to self park. They also hit me up for $38.92 for a small chardonnay in the fridge. when i opened the fridge, it must have moved because i don't drink. I've called Marriott 4 times, got international people each time and have been hung up on each time mid conversation. I am going to dispute charge with credit card, but no customer service. And you can't physically call the hotel directly.

Tony Moore: Great location for walking into Georgetown and Dupont Circle. Nice little pool, which we used on two hot days. I always miss a bar and restaurant in a hotel, so that's the only strike.

Natasha Pradhan: We got locked out of the parking garage (which btw, please never park in if you are not a hotel guest). Kyle went above and beyond to help us exit the garage that had closed without warning, when we weren’t even hotel guests. True human kindness does exist.

רועי שפושניק: Nice hotel, nothing more Large rooms, but in the corona era, feels like it's an apartment building not beyond. Quite mediocre service, mostly by the staff at night but apparently that's the standard in the hotel. As a regular guest of the hotel chain, I expected much more

Thomas G: Nice centrally located hotel. The rooms are roomy, and the bathroom is huge. But disappointed that on-premise restaurants are currently closed, including no option for breakfast.

4. The Westin Crystal City Reagan National Airport

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1206 reviews
The Westin Crystal City Reagan National Airport
Price/Quality
5
Services Available
5
Location Possibility
5
Parking
5
Wifi
5

Address: 1800 Richmond Hwy, Arlington, VA 22202

Telephone: (703) 486-1111

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Cary Owsley: Overall was a decent hotel with excellent access to the metro. The bar downstairs was nice as well, and the food was decent. The reception desk was accommodating and courteous as well. The rooms were nice and had convenient places to charge your electronics. The bed was very comfortable, and the bathroom was well appointed with a rain shower and wand. Lastly, the parking garage was easy to access below the hotel. However, my complaint was that I could hear the guest next door speaking on the phone. It was difficult to fall asleep until he ended his call.
Response: Thank you for your survey and feedback Cary. I have informed our Engineering department in regards to your feedback to start working on solutions to resolve this issue, thank you.

Matt Irey: Was a brief overnight stay. Mostly slept, and then cleaned up the kids messes before checking out and heading home. Was (initially) clean, comfortable. Only complaint being the non-operational refrigerator. They tolerated me bringing my hopped-up scooter up to the room with no objections. Even though it's a dorky scooter, it's also clearly a ne'er do wells hopped up scooter. Hotel reactions run the gamut. It definitely looks like a trouble-makers vehicle. Sometimes hotels seem amused when I bring it in. Not always the case.
Response: We have glad you had a pleasant stay with us and hope that you will be back should your plans allow.

Joana Underwood: I'm enjoying the place. It's old but the bathroom is upgraded and clean. Gave it 4 stars because my room in the 10th floor's carpet needs serious refreshing. It smells like staph. Nice stay otherwise, just don't walk around barefoot.
Response: Dear Joana, Thank you for taking the time to provide feedback from your recent stay at the Westin Crystal City. I have address your feedback with housekeeping and engineering departments in regards to the carpet. Could you let me know which room you were staying to have it inspected, thank you,

A Sabbagh: I had a great stay at this hotel with my colleagues from work. It looks amazing the moment you step in the lobby, but once you’re in the elevator till you reach your room, it’s not as amazing as it seemed when you stepped in! A little outdated…everything else! On my second day, it was scheduled (by the hotel) to change all access units on all the hotel room doors!! I was in my room working when the team came to remove, drill and fix the new access units, after which I had to visit the front desk to change my access cards. Nevertheless, the beds were so comfy and the room in general wasn’t bad at all. It has a refrigerator and a coffee maker, which was great! They have a small shop downstairs if you need water or some snacks. There bar is quite nice with variety of drinks but the seating was sometimes limited. Breakfast was surprisingly below average, and sometimes awful, besides one of the staff in the restaurant was quite rude when talking to him. Location is great, just 5-7 mins drive to downtown DC, and many restaurants and bars just around the corner (5 mins walk).
Response: Thank you for taking the time to provide feedback regarding your stay. We hope that if your travels bring you back to Arlington, you will consider staying with us again soon. Be well.

R. Croom: Well. First off, it had one of the most comfortable beds I've ever slept in. The hotel bar makes STRONG drinks. The hotel is 5 minutes away from downtown Washington D.C. The Pentagon City mall is about 10 minutes away, on foot and 3 minutes away driving. They had some decent eateries around the corner on 23rd Street. You must pay for your own wifi and the rooms don't have microwave ovens, only refrigerators. HOWEVER, my significant other paid for our stay using his debit card and every night, during our 3-day stay, this hotel was deducting something from his account and everyone, at the front desk, had different explanations as to why..They were putting holds on everything from the room deposit to the indoor parking. Just taking money out for something daily! Plus they charged him twice, for parking, during one of the days. He is supposed to get refunded all of it back, in several days, but it was really messing up our mood that everytime he went to check his bank account, there was a debit from the Westin during our stay there! Don't use your debit card to pay here. Also, the restaurant, inside this hotel, isn't that great. Our breakfast was horrible. My waffles were dry and tasted burnt. Everything was bland. I will still give it four stars because of it's proximity to Washington DC, eateries, the shopping mall and cleanliness.
Response: Thank you for the feedback. We appreciate hearing this and will take it back to the team for evaluation.

5. The Westin Arlington Gateway

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1425 reviews
The Westin Arlington Gateway
Price/Quality
4.3
Services Available
4.2
Location Possibility
4.2
Parking
4.2
Wifi
4.2

Address: 801 N Glebe Rd, Arlington, VA 22203

Telephone: (703) 717-6200

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Brandon Carter: Let me start by saying that this is a wonderful property and that it has a great location. However none of that means anything if your staff ruins it. I had multiple bad run ins with house keeping. They knock on your door repeatedly even if you have a do not disturb sign. Then when you tell them to skip your room for the day, they will come back later. Id be less annoyed by this if there wasnt a do not disturb sign on my door. Then add on to the fact that my ice tray had a (not visible) hole in it. There was water everywhere and no one working spoke enough English to help me until there was a staff change at the front desk the next morning. The room was also uncomfortable during the stay because the only way to get some "AC" is to turn the fan on. The pool is on limited hours, which is fine, but the lifeguard is sitting inside with the door locked and your key won't open it. I can see why no one goes if it's difficult to get in. The ladies at the front desk are at least pleasant and at least made it a reasonable stay.

Mitra CD: This hotel is at 10 minutes from the National Mall in Washington DC. This means that if you have a car, it's really worth it to spend more or less the same money here than in one of the hotels inside DC limits within a lower category. The rooms are REALLY clean, which shows you are in a superior category hotel. The location is great, very close to DC and even closer to restaurants in Arlington. We noticed a couple of minor issues (drawers which don't close completely, the sink draining not as fast as it should...). The hotel isn't new but it has been quite well maintained.

nathan riech: Excellent hotel in a great location. Reception staff were helpful and stored my bag since I arrived early until my room was ready. Received a suite upgrade using my Marriott rewards with a nice view. Room was clean with lots of space. 2 separate thermostats. Internet connected TV's. I used a parking garage a few blocks behind the hotel for $20 overnight.

Chelsea M: This hotel is a great place to stay when visiting DC, you can ride the metro in & it isn't that far. The hotel was clean and smelled pleasant, I especially enjoyed the regular sized toiletries, I bring my own every time because the tint bottles that most hotels typically have isn't enough for my family. The snack stand down stairs was extremely convenient & they have a Starbucks in the lobby! Also the restaurant attached to the hotel, The Commentary had some extremely delicious food!! The only thing I didn't like was the fact that you need the room card to exit the parking garage when you leave. We forgot of course & threw ours in the "express checkout" box right by the elevator. The front desk woman was kind enough to make us one so we could get out. Would definitely stay here again & recommend to others!!

Justin Olivier: This hotel is quite beautiful, to be fair. I was impressed with the attention to detail and the aura. However, I encountered numerous occasions where the staff was inconsiderate. When the do not disturb sign is on, please do not knock on the door. When we had called for a noise complaint, it was not addressed promptly. We were up for an extra hour without solution. Other than this, the hotel experience was solid.

Arige: I would give it zero stars if I could the room was not clean and had a smell, stains on the duvet, mold in the bathroom, they only clean it if you request and when we did we came back to find the door open whoever cleaned it did not make sure the door closed. employees were dismissive I will not come back and do not recommend it. The only good thing is the location

Austin Flake: This is a four star hotel?? Stay clear away. We booked our tickets 6 months in advance for a conjoined room, only to wait around 2 hours after check in to be told not only do they not have any availability, but that our rooms are not even close. I heard multiple people with similar wait times upset at staff. That is before the stay... There was major water damage in our room, the soap bottle was completely empty, and they left us 1 nice towel for three people. I'd bet you would have a nicer stay at a two star Holiday Inn.

R Robertson: ~*Rooms are just okay. Nothing too cute or eye catching. I like cute carpet in hotels and they do not have cute carpet! 😩 The location is great I will say. Tons of restaurants and amenities around. If the location wasn’t so great I would give it 3 stars.*~

6. The Westin Alexandria Old Town

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1357 reviews
The Westin Alexandria Old Town
Price/Quality
4.3
Services Available
4.4
Location Possibility
4.3
Parking
4.3
Wifi
4.3

Address: 400 Courthouse Square, Alexandria, VA 22314

Telephone: (703) 253-8600

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Naser Salhi: Was here this past weekend, nice area and great location next to shops and activities. Valet needs to pay attention to ticket # both times they got me the wrong car cause 4th # on ticket is different they only read first 3#s :-/. 20 minutes each time. Front desk ladies working the DAY SHIFT I think also European, they made our stay just better. Super friendly, smiling, and respectful plus they look great! On the other hand night shift girl needs to wake up!!! She came to us after the cleaning person had to call her for us. She showed up all mad and told us to HUSH!!! 🤦🏽‍♂️ very rude, motel six should hire her. It made us feel like we were in another hotel. This one star missing is for her treatment. Bar crew was very friendly and funny! 😝 cat lady! Clean rooms, clean bathrooms, comfortable beds!

Adil Bari: Only stayed a night. Great location. All the cafes, restaurants, and other attractions that make Old Town special are within walking distance. Clean rooms. Very helpful staff. A special shout-out to the lady at the front desk (I believe her name was Dana). I needed a crib for our 2 year old son. She helped us out and checked in with us later to make sure it was delivered to our room.

Derek Kruger: Don't forget to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a hotel. This web site will compare hundreds of hotel sites and normally will have rooms much cheaper than others! Thank me later! This hotel is the best rated in this area. I have been coming here for years. If you choose this place you definitely will love it I'm sure! Only stayed a night. Great location. All the cafes, restaurants, and other attractions that make Old Town special are within walking distance. Clean rooms. Very helpful staff. A special shout-out to the lady at the front desk (I believe her name was Dana). I needed a crib for our 2 year old son. She helped us out and checked in with us later to make sure it was delivered to our room.

Cmg Shields: This stay was far from excellent. Upon arrival, I checked into the hotel with no issues. However, once I checked in, I was scheduled for a conference which delayed me from inspecting the cleanliness of my room. Later that evening, I returned to the Westin hotel, where I noticed hair on the ceiling, on the bathroom walls near the mirror, and inside the bathroom shower. I contacted the front desk but did not get an answer. The following morning, "Saturday," I contacted the front desk again in an attempt to address the issue and request towels. I did not receive a response. I left my room between 7:30 and 7:45 am. As I left the hotel, I figured I would bring the cleanliness of my room to the hotel's attention, followed by my towel request. However, the staff was not present. I returned to the hotel later that evening, where I was able to request towels and address the cleanliness of the room, and both requests were made at the front desk and via phone from the room. I waited over 30 minutes for housekeeping to arrive. Unfortunately, they never came, and I had a meeting to attend. Exiting the hotel for a third time on Saturday, I reminded the front desk of my requests, where the receptionist stated she would put the request in again. I arrived back at the hotel around 11:00 pm and 11:30 pm, where I indeed received towels. However, the towels were not clean, nor was my room. I called down to the lobby again, bringing my concerns to an individual named Joe. He requested photos of the hair on the wall and explained that I would be compensated for the inconvenience. I met Joe in the front lobby, where I asked for clean towels again. Joe provided bath towels that were not cleaned, which he acknowledged after I pointed out the uncleanliness of the towels. Also, I provided him with the photos that he requested displaying the hair in multiple areas of the bathroom. He informed me that he could offer me a complimentary valet. However, valet services were not needed. He proceeded to say, "I can not do anything since your reservation was booked through a third party." A very untrue statement. Also, if that was true, which the information wasn't, why even bring it up or request photos? When the manager finally came from the back office, I made her aware of my concerns. However, she provided very little help and no resolution. She requested Joe to have a runner address my room before leaving, which Joe refused after the manager left for the night. Instead, Joe stated, "I didn't hear that part of the conversation when the manager stated for a runner to be sent to my room that night." My room never got cleaned! The staff was unresponsive and likely didn't feel the need to help me due to my age.Sunday comes, and no housekeeping is present or sent to my room. When I asked Joe about the housekeeping on Sunday, he stated I needed to request it. I had done this, and the manager had said hours before she left for the night. I informed him I asked for housekeeping. However, I can't make you submit the request for them to come. So, the request was never submitted.Instead, the Westin attempted to give me a voucher for breakfast. I did not use it and ended up giving it to strangers in the hallway because I was not physically able to use it due to attending a conference, which I expressed to JOE and the manager on duty. When it was time to check out, I approached the empty front desk, where I had to call the phone number on the service desk to receive assistance. However, the receptionist sounded as if he was awakened from a nap by my call. After waiting 10 minutes for Joe to appear at the front desk to check me out, I requested a printed RECEIPT which JOE REFUSED to provide. Instead, stating I had to receive it In my email, which was and is entirely inaccurate. Since when have hotels no longer provided customers with printed receipts? This stay was horrible. My child and I had to sleep in a room that was never clean and bragged about getting

LISA HANEY: This is an hotel in the heart of Alexandria. The staff is awesome…So helpful!! We were there for a business convention. One evening we had a craving for ice cream so the shuttle driver took us to get ice cream! Who does that? The Westin does! I can’t say enough about how nice and friendly the staff was. I’m a firm believer in great customer service and these guys shined. Sorry, I forgot to take pictures.

Justin Newell: Can almost never go wrong with a Westin. Great and interesting location.. the courthouse is right across the courtyard. Plenty of shops and restaurants fairly close by. Quick trip to get over to restaurants and bars on the water. Rooms were clean. Front desk help was great.. outside of a small mixup on payment. Fixed and all good. Would recommend the hotel if in the area.

David Larsen: My King room was not ready when I checked in at 5:00 pm. They gave me a two bed double. There were a number of students staying at the hotel. They were very noisy late into the night, they also were playing in the elevators. The staff is very friendly and responsive to my requests. Had my King room been ready I would have given 5 stars despite the issues with the kids because that is not the hotels fault.

gqa gde: An extremely rude, unhelpful and unprofessional parking valet ruined my whole vacation in DC. In particular, the hotel should at least introduce a decent anti-discrimination training program to teach the staff the basic good manners, like those taught to kids in elementary schools; for example, every person, no matter his or her national origin or native language, was born equally and should be equally respected. The whole experience staying in the hotel was a huge disappointment, even a disaster. I can only say I feel deeply sad.

J J (Realistic reviewer): Probably the most average experience I have ever had. For the cost, it is unacceptable. 2 nights and $450 dollars later got me a lack of a microwave, thin walls, a bed that smelled, intermittent A/C, and a taxi service that couldn’t spare an extra mile to afford consumers the ability to catch a ride to the nearest airport for a total of 3-5 miles-ish. Staff and bar was fine. Ultimately, this is comparable to a Red Roof for me.

7. The Westin Reston Heights

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780 reviews
The Westin Reston Heights
Price/Quality
4.2
Services Available
4.2
Location Possibility
4.3
Parking
4.2
Wifi
4.2

Address: 11750 Sunrise Valley Dr, Reston, VA 20191

Telephone: (703) 391-9000

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Jack Westcott: We stayed with a group and had an absolutely incredible experience! From the amazing scent in the hotel right as you walk in to the service throughout our stay, everything was simply top notch. We interacted with a tall lady working for the housekeeping department and she virtually ran to complete our request. We were glad to catch up with her and the housekeeping manager later so we could thank them properly for making our stay just wonderful!
Response: Hi Jack, Thank you for taking the time to share your positive experience with us! We truly appreciate your kind comments regarding our excellent service and cannot wait to share your compliments with the team. We look forward to welcoming you back to our property soon!

Mark Gutekunst: Clean and nice location. Staff was friendly. Managerial staff was confrontational with hockey players and parents. Have been to many hotels much friendlier to hockey teams. If we were there and not associated with a team, would be a great place to stay. Beautiful facility, room was very clean. If you’re going with a team, suggest maybe find an alternate hotel.
Response: Hi Mark, Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

Ruth Arussy: Clean rooms was a plus. Service is a joke. I needed a place to stay overnight to catch a connecting flight. Checked in and asked the front desk for some food recommendations, was zero help and made me feel like I was inconveniencing her, gave me zero information about my stay like the fact that breakfast is not included but NO WHERE ON THE SIGNS about breakfast around the hotel does it state that. I got a surprise bill after grabbing the smallest bowl of oatmeal and a coffee. Absolutely disgusting behavior on the hotels behalf, this information needs to be stated clearly. The manager or whoever it was said they would inform their staff which I call totally BS on, especially after reading another review with similar experience. It’s very easy to turn someone into a loyal customer and these guys have no idea how l little effort that takes. Never coming back here. Enjoy my $10, you just lost loyalty and that costs way more.
Response: Hi Ruth, Thank you for taking the time to share your experience with us. We're saddened to learn of the service issues you encountered throughout your visit. This is certainly not the experience we want our guests to have and we'll certainly be addressing your comments to rectify the issues you've mentioned. We never like hearing that our guests won’t be back and hope you will give us another opportunity to gain your trust.

Mike Cady: Stayed 2 nights with family, it was quiet and clean, no complaints. Super quiet HVAC in the room. Prices at the restaurant and bar were a bit high so we didn't eat or drink there. Would definitely stay here again.
Response: Hi Mike, We truly appreciate you taking the time to share your feedback with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

Auden Healey: 2 stars because I didn't move hotels. This is not a Westin-type experience at this hotel. -There is valet parking, no one to help with bags, no one greeted me, only one person working when I got there, and they were extremely rude -the check in person told me there was no elevator from the parking garage, that I had to walk around (about .5 mi walk). This is untrue. I found the elevator myself. They should know it's there. -dirty pillowcase (see photo) -someone took my do not disturb sign -at 6:30 am, there were still dirty tables in the lobby with wine bottles/glasses/opener from the night before -the beds are SO uncomfortable. This is very strange for a Westin.
Response: Hi Auden, Thank you for taking the time to share your honest feedback. We’re so sorry to hear that your experience did not match your expectations. This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. We hope you will give us another opportunity to better serve you on your next visit to Reston.

Salman Zaidi: Good clean hotel to stay at when around Dulles. We loved the service as well as the location of this hotel. Dulles in minutes , most of the eateries in minutes and above all free self parking , well lit safe parking place that provides elevator access to the front of hotel lobby. The self park is located in the parking garage that is in front of the hotel lobby and needs to be driven to by taking two rights from stop signs in front.
Response: Hi Salman, Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re delighted to hear that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to The Westin Reston Heights in the future!

8. The Westin Tysons Corner

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1606 reviews
The Westin Tysons Corner
Price/Quality
4.2
Services Available
4.1
Location Possibility
4.1
Parking
4.1
Wifi
4.1

Address: 7801 Leesburg Pike, Falls Church, VA 22043

Telephone: (703) 893-1340

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April J: 10/10 experience. The hotel staff was very friendly, welcoming, and helpful. The room itself was very clean, only issue was a missing remote but we weren’t in the room much, so that wasn’t too much of an issue. The breakfast at Starbucks was absolutely delicious. I got the egg and sausage bagel, the egg was cooked from scratch. The location is also great as it is about .7 miles from Trader Joe’s, and a half mile from Whole Foods. Tyson’s Corner Mall is also about a 5 minute drive away. All in all, I had a great stay at Westin Tyson’s Corner!
Response: Thank you for a perfect score. We sincerely appreciate your business

Morgan Murphy: My stay was fantastic and definitely recommend this beautiful hotel. 4 star only because the sheets on my bed felt worn/well used. Staff was very apologetic however and extremely friendly and accommodating. Gym was perfect and had great equipment for use. Overall my staff here was great and would recommend!
Response: Thank you for a perfect score. We sincerely appreciate your business.

Jonathan Filburn: Where do I even start? First, the keys to our room when we first arrived didn’t even work. I’m not even sure if there was anything inside the pillow cases and the bed was as hard as a rock. Has anyone ever heard of staying at a hotel for four nights and not once is turn down service performed or even offered? I had to go to the front desk to get clean towels on multiple occasions, including an instance where after requesting some towels none arrived. Last but not least there was no running water the day of my departure, which would be fine if there was some sort of notice. However, when booking the room there was zero mention of this fact, as well as them not posting anything in the hotel until the night before when most guests were either gone or already asleep. So, my girlfriend and I had to get ready for the day using water bottles provided by the front desk, which might have been the only helpful thing they did the entire stay. Never in my life have I had to shower using Aquafina. Interesting experience to say the least. Overall there was little positives to speak of for our stay and I would not recommend this hotel to any future guest.
Response: Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I have shared your comment with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

Kashfia Firdous: The rooms were great as typically is in Westin and the location was excellent since it was so close to Tysons Corner. However, the service was hugely lacking. Except for a gentleman with a beard at the front desk, no one else seemed to not even know what they are supposed to do. Even after scheduling, they forgot to service my room. One of them checked my ID in the middle of my stay, made no sense. Anyways, hope the service improves as it's a great location.
Response: Thank you for choosing The Westin Tysons Corner for your stay!

Tad Kpandja: This hotel is immaculate and modern. Clean, spacious room, comfy bed, and great customer service. Everything was to my liking, however the parking fee seem excessive. The gate was open during my entire stay.

Nevada Steele: Clean. Great customer service. Really nice staff. Ugghhh you have to post for parking. I found a free spot. I have it 4 stars because not all my in room lighting worked. The bed was Devine. The sheets appeared ironed but Uber soft and every so fluffy. I slept well. I will stay again. Book on their site. I got duped with a third party. I thought I was in the Marriott Banvoy but nope. Go stay a night the have a small lounge, restaurant and a Starbucks. Oh, they were masked up for Covid. I went through my room with my can of lysol and my clorox wipes even though it appeared really clean. That's it that's all.
Response: On behalf of the entire team at The Westin Tysons Corner, we'd like to thank you for staying with u

Jeff Block: Aside from the hotel being dated, the management is not on top of things here. Walking into my room I was greeted by the lovely odor a musty old room and cigarettes. To make matters worse the room is in need of some minor maintenance. This is all the kind of stuff a vigilant owner/manager would easily notice, if they were doing there jobs.
Response: On behalf of the entire team at The Westin Tysons Corner, we'd like to thank you for staying with us. We also want to extend our sincerest apologies for the recent experience you had during your stay at our hotel.

Nicholas Parisi: I am a tenured Marriott Elite Member (Titanium). Everything was perfect! This hotel is immaculate and modern. All staff took care of my requests I put in the app without me having to ask. The staff was also very friendly.
Response: On behalf of the entire team at The Westin Tysons Corner, we'd like to thank you for staying with us.

9. The Westin Washington Dulles Airport

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1485 reviews
The Westin Washington Dulles Airport
Price/Quality
4.2
Services Available
4.3
Location Possibility
4.2
Parking
4.2
Wifi
4.2

Address: 2520 Wasser Terrace, Herndon, VA 20171

Telephone: (703) 793-3366

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Lurice McCalla Di Muzio: My low score for this particular visit is due in part to the very rude waiter at the hotel restaurant. I had picked up an order from doordash which consisted of a single apple pie, an erroneous order, and was sharing with my flight crew co-workers the mess up. They had just finished eating dinner at the hotel restaurant and were seated in the lobby dining area. After my colleague expressed she didn't truly enjoy her pureed squash with tofu and salad, I decided to share the one apple pie that I received with her and my other co-worker. The waiter approached me from behind pretty indignant that I couldn't bring food from the outside into the restaurant. It was pretty aggressive for no reason at all. Then my room was cold for hours after turning the heat up and the engineer had to come fix it. He entered my room while I was in the lobby and when I came in he was pretty forceful about me coming back into the room using the key in my hand because he needed to be sure the room was mine (he had the door propped open with the deadbolt). My work photo ID was on the desk and the key in my hand was still in the case which displayed the room number. I've stayed at this hotel at least 45 to 50 times in the last 2 years and this was the most unpleasant visit. They need to step up their customer service and remember their position when the pandemic hit and they were reliant upon foreigners and flight crews to occupy their hotel at 60% in order to keep their doors open. It's not hard to be nice. I hope for a better experience in the future.
Response: Dear Lurice, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enriching one. We hope to see you again soon at The Westin Washington Dulles Airport. Be Well, Be Westin Yours in hospitality, Alexis Cranfield Front Office Manager Westin Washington Dulles Airport Hotel

Tommy Z: The two things that are absolutely required for you to be a hotel are beds and showers. My shower was broken. Ridiculous! UPDATE: In reply to the response below from Joel Fuller, I did contact the front desk but when I had 30 minutes to get myself and my son showered and out the door there was nothing they could do. How did the staff clean my shower adequately? Wouldn't they notice the problem if they were cleaning the shower correctly, not just running some water through it? We both know the answer, they didn't clean. I have also have photos of the trash that was left shoved in between the furniture from the previous occupants. So again, we know how well they cleaned. I hope that when people read this, and your patronizing reply, they realize that you don't really care. "Next time call the front desk" is a pretty weak response to completely dropping the ball on having a working shower.
Response: Dear Tommy, Thank you for your recent visit and also for your review. We want to extend our apologies for the maintenance concern you encountered. Please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels. Be Well Be Westin, Joel Fuller General Manager

Shana Denise: Nice hotel, I don't know the area seems like a residential cause nothing is around it but apartments. Hotel rooms are clean and nice. The entrance is beautiful and the gym is good. It's a short layover so not wondering out, but there is a restaurant in the hotel serving breakfast, lunch and dinner. Staff is also nice
Response: Dear Shana, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Washington Dulles Airport and that our attentive associates, rejuvenating accommodations, and enriching amenities helped to elevate your stay. We will share your enlivening comments with our associates, and we look forward to your next visit. Be Well Be Westin, Joel Fuller General Manager

AJ Prussin: Have always loved this hotel, BUT I booked a room for June and cancelled more than a month before arrival date (it was a cancelable reservation.) I received confirmation email for canceling from Marriott. I spoke with Sunny Singh on Saturday and forwarded him email. He confirmed he received it and promised it would be fixed that day and someone would respond. The charge has not been reversed and there has been no further communication.
Response: Dear Guest, Thank you for taking the time to show us your concern. Kindly allow us some time to look into this with the appropriate individual. Your patience and understanding are appreciated in the meantime. Be Well Be Westin, Steve Wieder General Manager

Daniel Goldstone: A mostly business travelers hotel located 5 miles from Dulles Airport, less than a 10 minute drive. Rooms are nothing fancy but clean, comfortable and quiet. Good wifi. Hotel has a large lobby with a hotel bar and an Italian restaurant. Friendly staff, easy check in and out.
Response: Dear Daniel, Thank you for your kind review of The Westin Washington Dulles Airport. We are pleased to know that our convenient location to the airport, combined with our hospitality and accommodations, provided you with a revitalizing experience. It will be an honor to share your compliments with our associates. We are also glad to read you enjoyed our seamless internet connectivity and inviting common areas, including our lobby and on-site restaurant, Padella. We appreciate your business and hope to have the opportunity to welcome you back on a future visit. Be Well Be Westin, Steve Wieder General Manager

Rachel Blankenship: No room service, delivery drivers can’t bring food to the rooms, and the front desk won’t bring food to the room. I have POTS (google it) so flying is rough on my body. I came here a whole day before my event expecting to be able to rest, relax, and recharge - not wander around the lobby in my PJs looking for my breakfast. The check in staff is rude, the handicap accessible room I was put in isn’t suitable for the non handicapped but also, not really suited for the handicapped either. The mirrors aren’t high enough for the standing to see and are too high for the sitting to see. There is no where to hang long dresses. There is only a hand sprayer in the shower - no shower head. And the “service” staff is not helpful or pleasant. Like asking for things is inconvenient for them. I’m pretty bummed. But the Westin heavenly bed never disappoints, so 2 stars for this unfortunate experience. Update: the AC is weak. Ive had it set to 66 for almost 12 hours and it won’t cool more than 70 degrees. And the halls and lobby are hot and muggy. I went to the front desk for help and they quickly sent an engineer who didn’t speak much english and said the air coming out of the vent was cool and it will eventually cool off. It’s 3am and feels like a Florida swamp in here 😩
Response: Dear Rachel, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Be Well Be Westin, Joel Fuller, General Manager

Jason Gmitter: Room’s AC didn’t work. 80 degrees in room until day 2 when resolved. Front desk ignored my reservation for two beds gave me a key and I asked is this for 2 beds and they said no it’s 1. I replied with why not 2 and their reply is well that’s the 3rd floor. So instead of being transparent they tried to give me the wrong room. Restaurant didn’t believe my son was a guest eating breakfast and wanted proof he was staying at hotel. 20 year Sheraton/Marriot member and beyond disappointed how they treat guests. Will never stay there again
Response: Dear Jason, We value your loyalty to the brand and recent review of your stay with us. Please accept our apologies for our associates not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations appropriately and taken appropriate action. We appreciate your patience and hope you will reconsider and stay with us again, as we would like you to experience the revitalizing and intuitive hospitality you deserve. Be Well Be Westin, Steve Wieder General Manager

Nate Roundy: Front desk staff is WONDERFUL. The rest is blah. Hotel decor is bland at best. Forgettable setting from an airport mystery novel. Beds are uncomfortable at best. This must be a branded Westin...it isn't up to typical Westin (particularly pre-Marriott and pre-pandemic) standards. Breakfast is free (you get a voucher) but woe into you who try to bring a guest. You must put their breakfast on your room -- the guest can't buy their breakfast. Just plain silly. Don't trust website: NOTHING is up to date. No valet parking any more. Etc. So, if this is close to your business destination, maybe consider it, otherwise it may be worthwhile to check reviews and consider other properties.
Response: Dear Nate, Thank you for reviewing our hotel and for your continuous support over the years as a loyal Marriot Bonvoy Member. We strive to provide refreshing, enhanced accommodations to every guest, and we sincerely apologize if we did not meet these expectations during your stay. We hope you will consider giving us another chance to provide you with the enriching experience you should always expect from us. We appreciate your feedback, and we are grateful for your patience. Thank you for choosing us, and we hope to see you again on your next visit to the D.C. area. Be Well Be Westin, Joel Fuller General Manager

Sh DS: Really bad experience, 1 - I asked for bottle of water at reception as my room was on “do not disturb” and room service could not access the room to refresh it. I was told that it costs 3$ when i argued that it should be in the room anyway i got told that they will send it to my room which never happened. Interestingly colleague of mine told me similar story. 2- big one as Bonvoy member i asked for late check out and my check out was extended till 14:00 when i came back at 13:40 my room was open and do not disturb sign removed. I left my passport, credit card, tablet in my room and do not know who was in it and for how long room was left open.when asked reception they mentioned somebody worked on the locks, nut nobody was there when i came and room was intentionally left open. 3 - day before i checked out both of my card keys stop working, when i came down to reception, one receptionist did following comment “he is Turkish national …” it sounded like they checked me out. (Btw, i Not from Turkey). Receptionist denied to explain why both of my cards stopped working. All in was worst hotel experience for past 10 years of traveling. Will ask my company to stop working with this hotel even its close to office.
Response: Dear Guest, First and foremost, we want to thank you for your loyalty to our hotels. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. Your feedback, and also your patience in these matters, are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experiences on all levels. Be Well Be Westin, Joel Fuller General Manager

Omer C: Clean comfortable rooms, heating system works efficiently and warms the room, only problem is bathroom sink, I stayed 3-4 different rooms in different times, always bathroom sink was not draining enough, after 20 seconds water start to rise and it’s not good for hygiene and comfort. I recommend hotel admins to pay attention to this problem.
Response: Dear Omer, Thank you for taking the time to share your experience at The Westin Washington Dulles Airport. We are glad to know you had an overall enjoyable stay with us and you were pleased with the cleanliness of our accommodations. However, we are sorry your stay was interrupted by maintenance issues with your bathroom. We have taken proper action to address this, and we appreciate your feedback. Your business is appreciated, and we look forward to hosting you again soon. Be Well Be Westin, Joel Fuller General Manager

10. The Westin Baltimore Washington Airport - BWI

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1313 reviews
The Westin Baltimore Washington Airport - BWI
Price/Quality
4.2
Services Available
4.2
Location Possibility
4.3
Parking
4.2
Wifi
4.2

Address: 1110 Old Elkridge Landing Rd, Linthicum Heights, MD 21090

Telephone: (443) 577-2300

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Jessica Pereira: At check-in, the gentleman was extremely nice and provided a warm welcome to Baltimore after a day of flight delays. The hotel was nice with a clean lobby and nicely furnished room. The bathroom left a little to be desired and the wall dispensers in the shower were broken off but it wasn't a big deal. All in all, the actual stay would have been 4-5 stars, HOWEVER, when I arrived home from my business trip I found that I had been charged $108 and each of my colleagues staying at the same time had charges ranging from $90-210 with no reason or acknowledgment provided by the hotel at check out and itemized receipts never sent by email as promised. I don't know if they think that business travelers won't be checking statements and that they can just throw random charges onto the room? Because of the shady nature of these additional charges and the time now spent on the phone with Marriott to dispute the charges, my company and our clients will be finding another hotel to use for our Baltimore travel needs.

Brian Bittner: Spacious rooms with nice amenities. The hotel is clean and the small sitting areas available both inside and outside are great to relax and chat or read. It's definitely designed to ease the weariness of travelling. The staff are cordial and very helpful. The parking lot is very small but there is a good deal of guests from the airport with no cars - just depends on when your stay is.

Unbelievable: The shower was horrible. Either you were burning alive or freezing yourself, the front desk took our ID forgot to give it back. We were looking for it the next day. The front desk still had it. They never even contacted us. Hot tub didn't work and had a sit around. Waiting for them to bring more towels. When the hotel was completely booked up they should have been prepared

Ahmed Nassar: Stayed here after a last minute flight cancellation. Front desk staff were helpful and polite. Shuttle service was timely and professional. Rooms were clean and very spacious for the price point. Breakfast was also offered, but we did not get to try it. Very convenient and fairly priced overall.

Simona Grinnell: After horrible experiences at nearby hotels we moved to the Westin hoping that a 4 star will be up to standard. Unfortunately got disappointed. The rooms are nice and clean which is an upgrade from most hotels in the area but the pool and the hot tub were filthy as in not cleaned in weeks. Bottoms filthy, hair and dust floating on top in the hot tub. Filters weren't running for some reason. When we asked when are they going to clean the pool they said they will send an engineer to check it out. Came back in two days and the pool was still filthy (and VERY cold too) and the hot tub was kinda cleaned but still no jets working or anything. Rather disappointing for a Westin. They also have issues with their staff who thinks it is acceptable to leave the front desk empty at 7pm for 15 (or more) minutes.

Dmitriy Kozerovskiy: Me and my wife got married at this hotel. We looked at a lot of places but none of them looked as elegant and offered such a great package. Working with Katherine was great, she was extremely detail oriented and helped us fill in the gaps with our planning. The food was amazing, we had braised beef that just melted in your mouth, a roasted chicken that was very moist, a dill crusted salmon that was amazing and a vegetarian option that people also enjoyed. The chef and his staff did an amazing job.We had the service in Salon 3 which was perfect for our 60 guests. We signed our Ketubah and had our toasts in the executive ballroom. The cocktail hour was outside and the fire pit was enough to keep us warm. Everything was set up exactly as we wanted. We did make our own table numbers and other items. Katherine and her team perfectly executed. The hotel provided layouts that we gave to our other vendors that made it so easy for them to set up. Because we held the wedding at a this hotel, we didn't need to worry about transportation, people could be picked up from the airport and then come down for the wedding. Would highly recommend that people look at this place.

Chandre Coleman: We had to get new keys twice during a weekend stay. We kept getting locked out.Parking was a challenge after 8. If you are handicap there are only 4 spaces...for a hotel that size it should be more spaces. Otherwise, it was an great experience! Front desk staff very friendly and professional!

Lily Santos: This is more than a stay . I was a Staff a year ago . At this property at the beginning I didn’t realize anything because I was the newbie. By the months I realize something horrible and disgusting . Management are poor on buying supplies, mr. Jeff and Jose . Are the GM & managers are in charge of inventories supplies. And It discussed me. That they don’t buy soap for the laundry . All the linen towels sheets pillow case anything that have to do with laundry . It’s disgusting Manager have housekeeping and supervisors collecting all recycle soap from the guest use so they could wash laundry with the soaps that are collected from the rooms. Sick to my stomach. They do not change sheets they will remove hairs sticky tape . they’re short of staff and they refill the shampoos and conditioner from other rooms from guest use. If you remove your mattress pat you see how dirty these mattress are . I don’t blame Housekeeping this is management . That neat new owners p.m. management is a big business with a lot of money. Why are you have people working on your properties and yeah I don’t know what’s going on. This needs to be investigated and let the People know in the Staff that work in the airport know that this hotel is disgusting Westin BWI .

Beatrice Walker: The location is far off from the main road. The hotel shuttle will take you to nearby restaurants in the area. The food at the hotel is good but expensive, at least they had two vegan dishes I could choose from so I ordered them both. They don't have a microwave in the room but will let you use the one downstairs in their pantry area. There is a refrigerator in the room, the place is clean and quiet. The staff is friendly.

11. The Westin Annapolis

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880 reviews
The Westin Annapolis
Price/Quality
4.4
Services Available
4.3
Location Possibility
4.3
Parking
4.3
Wifi
4.3

Address: 100 Westgate Cir, Annapolis, MD 21401

Telephone: (410) 972-4300

Guy: Hotel



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The Westin Annapolis: what do users think?


Michelle Priller: Warm welcome from the Manager of Westin Annapolis started my business trip off to a fabulous start. Sherry was incredibly helpful as it was our first event since the pandemic so we needed assistance with our logistics. His warm smile each and every time I saw him was amazing. Susan was also very helpful with our booth setup. Enjoyed my experience at the Westin and highly recommend.
Response: Hi Michelle, Thank you for your excellent review! We're so glad to hear that you thoroughly enjoyed your stay with us and cannot wait to share your kind comments with the team. We excitedly await your next visit!

Steven Pickett: Upon reflection,(at $400 per night) the hotel was "truly" quite average. We were promised a room (booked six months in advance)overlooking the city. I guess we "technically" were overlooking, but all we could see was a parking lot, and a large military graveyard. From the start... we pull up for valet, our asked if we need help with the bags. Answering yes, bags are removed from the car. Then we are asked if we need help with the bags to the room. I've never experienced this as a two part process. To me, help means out of the car all the way to the room. The room... small, basic,very clean- but nothing fancy. "One" free bottle of water, with a larger bottle of water for $6 - marked for coffee.?? The hotel staff were mostly friendly and accommodating with the exception of asking for additional water and trying to make change. It was kind of like they were rationing water. Only one additional bottle would be given upon request. If you asked for more you got two. Tried to make change for tips at the front desk, and was told that they were out as "it's been a been a busy morning". Might have been believable had they bothered opening the register to check. They have a little commissary next to the front desk with items for sale- things you may have forgotten to bring. We left our hairbrush and toothpaste at home and were told that we might want to check out the 7-11 just a mile away. The hotel advertises a concierge always available to assist. We stayed three nights and never saw said person. The bar and restaurant were both top shelf, and the hotel location is central and convenient for everything. The hotel is clean and the staff is pleasant. But at $400 per night, I'm not sure that's enough. We shall see...

Brandi Ramirez: The building and location are beautiful but this stay was lacking in so many ways. First of all the bedding and pillows were terrible. The little duvet on the bed was so thin we thought we just had sheets. In fact it was a fitted sheet, top sheet, super thin duvet and another top sheet. The pillows were terrible. We requested an additional blanket and we were brought two tiny, rough blankets. The day after we requested them and after we physically went down and requested them again. In fact everything everything was rough, the towels, sheets everything. Room service was a disaster. Every single thing we ordered was either wrong or missing something. We ordered a carafe of coffee and requested two cups and creamer. We got no creamer and one cup. No silverware. Missing food. Not to mention if we could reach the restaurant we’d get hung up on repeatedly before we could finish our order. Only one of our outlets worked properly. The one redeeming quality was housekeeping. The hotel is impeccably clean and housekeeping staff were so polite and courteous. Overall this is by far the worse Westin I have stayed in and probably my worst Mariott experience overall.
Response: First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

Gerald Hines: Pleasantly surpised with this hotel. The staff were all terrific, including the young ladies at the front desk and the gal who cleaned our room. Our room had a big TV, a fridge, free water bottles, a coffee pot, glasses, a nice tub and shower, a desk and plenty of power outlets. We didn't try the restaurant but it was a short walking distance to plenty of great food down West Street. But the best part of of my visit was Logan the valet. I did a lot of in-and-out from parking and I've never seen a valet put that much hussle and courtesy into his job in all my years. Dude is a dynamo. Give that man a raise!

stonacious stone: It's ok but would've perfect if you could make your own cup of coffee in the lobby in the morning. $7 bucks for the rancid sock-water that they call coffee is robbery. Ruined my whole day. But yes, beside that it's a reasonably decent overnight spot.
Response: Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We truly appreciate your feedback as we're always looking for opportunities to improve our overall guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

B W: I just popped in to pick up a friend. I didn't realize there was a grand entrance with a pickup/dropoff turn-around-area. So I parked in the garage. I was pleasantly surprised to find I did not get charged for the first 30 minutes in the garage. That's good service.
Response: We truly appreciate you taking the time to share your positive feedback with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

Michelle C.: Nice clean rooms but the service at the restaurant was extremely slow during breakfast and my server was very inattentive. Not even an apology when a simple breakfast order took over 30 minutes. Avoid the restaurant if you have a choice!
Response: Hi Michelle, Thank you for sharing your feedback with us. While we're happy that you enjoyed our clean accommodations, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

Stefanie Wills: Ok so the rooms have been upgraded nicely and the bed was so comfortable, but soundproofing is not good. I was up all night from traffic noise. Staff is nice but lobby and restaurant need a major overhaul to be on Westin’s current standards. Love they allow dogs!
Response: Good morning Ms. Wills, I hope you are well and safe in your travels. I am Ed Randour, the Chief Engineer for the Westin Annapolis. I wish to offer a sincere apology for the poor conditions you experienced while staying with us, Although I am unclear on why our maintenance team scored so poorly, I am hoping you could shed some light. Thank you again for your time and I hope you will return in the future to give us another chance to wow you.