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1. The Westin Washington, D.C. City Center
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1870 reviews
Address: 1400 M St NW, Washington, DC 20005
Telephone: (202) 429-1700
Business type: Hotel
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The Westin Washington, D.C. City Center: what do users think?
Eileen Flaherty: I found the location too far from any of the main sites. Way too far for me. I also did not feel safe in the area where it is located. There are homeless tents very close by. Some of the homeless were aggressive in approaching me. I did not feel safe to leave the hotel after dark which affected my stay. I will not stay there again. The hotel staff and restaurant/bar staff were very nice and helpful.
Random Email: The DC Westin was in poor condition. The room was clean upon arrival, but was not cleaned during my multi-day stay - I was informed this “upon request”, something I have never encountered at a Westin or any other hotel for that matter. The check in was functionally fine “I need your passport and credit card”, but there was no please or thank you or smile of any kind - a very curt and unwelcoming experience. Oh, and don’t forget, the Westin doesn’t offer room service “because of Corona” - like seriously you’re still using that excuse? “We can’t find staff”. Really? Have you considered paying people more for the hard work they do in hotels? Room rates have certainly gone up, so how about sharing some of that excess profitability with your overworked long-suffering unappreciated staff? Maybe if you did that, they would smile more and actually make their clients happy. It almost seems like a deliberate choice by Marriott to let Westin move downmarket since its takeover, because this is now my second Westin stay since corona reopening, and both times have been very rundown.
Lauren Johnson: My father came to stay over thanksgiving weekend to visit my sister who currently lives and works in DC as a medical professional. I am writing this on his behalf as he has said that he absolutely adores this hotel and finds it to be one of the most well kept, clean, and beautiful hotels he’s ever stayed at. My father is a veteran who served 20 years in the military and has been to many places and stayed in countless hotels in his career. He finds this hotel to have some of the kindest staff with some of the best accommodations that he’s ever stayed in. He finds the bellman and valet staff to be especially kind and accommodating which goes a long way for out of town travelers (such as himself). As his daughter who has worked in the industry for many years, I find his kind words endearing and genuine as ‘post’ pandemic difficulties can be challenging. Thank you for taking such great care of my father and I can assure you when we return to the city of DC (which will be very frequent) we will stay nowhere else.
Melanie Merriken: Easy to find and they have a parking garage right next door. There is also valet parking if you are interested. Everyone that works there seems very pleasant and helpful. We were even able to check into our room early
mmchirico: Convenient and clean. The staff were very friendly and the hotel was in a good location, near a nice neighborhood with fun restaurants. We changed rooms during our stay because some partiers had arrived, but at least we were permitted to do so without a fuss. And two months afterwards, I called the hotel for assistance with a lost item, and they were more than willing to help. Very gracious front desk!
2. The Westin Washington National Harbor
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1538 reviews
Address: 171 Waterfront St, National Harbor, MD 20745
Telephone: (301) 567-3999
Business type: Hotel
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The Westin Washington National Harbor: what do users think?
Melanie Dugan, Real Estate Agent: Most important to me, the room was clean! The staff was very friendly and helpful. Room key is required to access the different floors, nice for security purposes. The hotel is located right on the water. I did not have a water view, but did look shops across the street. I would definitely recommend.
Shay F.: It was “okay” as it served its purpose for me personally but not worth the price. $200+ a night for a view of other buildings and I was put on the very edge of the hall by the exit. I feel I was given a so-so room based on how I was being perceived. I’m black and I was with my kid. I got an off vibe of what’s she doing here soon as I asked about valet parking. I had a bike in my room and it was just a weird feature that I didn’t ask for, that wasn’t including in my original purchase, that just took up unnecessary space. As I mentioned before, my room was at the end of the hallway and I had to walk with multiple bags with a kid what felt like a country mile from the elevator. Not to mention that they weren’t helpful and were basically blowing me off when I was trying to get assistance with a trolley. I want to point out that this behavior came from young to middle aged black and Hispanic people, so I don’t know if there was just a general sense of ignorance in the air but I wasn’t pleased. Someone mentioned how the staff only “appeared” to be helpful and I concur. Also, the couch in the room was worn.
Kiesha Rice: This place is small but really nice, clean, and has a great atmosphere for families. We also love that they are pet friendly, so we were able to bring our Westie! The staff was also super attentive, helpful, and friendly! The only negative thing about this visit was their overpriced restaurant. Unfortunately, this was our first and last stay because of it but overall the hotel was nice.
Sherry Grant: I would not recommend staying here. The staff treated us like they were doing us a favor and yet they don’t offer anything here. The pool is closed. The valet is a joke but charges $49 a day. There is no hospitality or warmth here. The bar is supposed to close at 11, but they turned us away at 10:40. We then called and asked the front desk for a bottle opener and the rude staff person was obnoxious, arrogant, off putting and refused to help us out. Instead he hung the phone up on us. Never got the bottle opener. Never got an apology for the awful service. The GM was apparently on site and was made aware of our concerns and never once reached out. Don’t stay here. People wonder why robots are replacing them. This stay would have been better if they had robots serving us.
3. The Westin Georgetown, Washington D.C.
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1088 reviews
Address: 2350 M St NW, Washington, DC 20037
Telephone: (202) 429-0100
Business type: Hotel
Near The Westin Georgetown, Washington D.C.:
- a 22 meters away endocrine in: Dr. Suzanne M. Adler, MD
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The Westin Georgetown, Washington D.C.: what do users think?
Francesca Leo: Classic hotel in a convenient location close to Georgetown and GW. Only issue is that when we arrived at our room, we noticed items from the mini bar were opened and half eaten/missing. We reported this to the front desk and they sent someone up immediately to take care of it. However, the items were never replaced and we were charged. The charges were removed as soon as we spoke with the front desk again. Everyone was kind and addressed our concerns timely and appropriately. Would return.
Natasha Pradhan: We got locked out of the parking garage (which btw, please never park in if you are not a hotel guest). Kyle went above and beyond to help us exit the garage that had closed without warning, when we weren’t even hotel guests. True human kindness does exist.
Thomas G: Nice centrally located hotel. The rooms are roomy, and the bathroom is huge. But disappointed that on-premise restaurants are currently closed, including no option for breakfast.
4. The Westin Crystal City Reagan National Airport
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1206 reviews
Address: 1800 Richmond Hwy, Arlington, VA 22202
Telephone: (703) 486-1111
Business type: Hotel
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The Westin Crystal City Reagan National Airport: what do users think?
Cary Owsley: Overall was a decent hotel with excellent access to the metro. The bar downstairs was nice as well, and the food was decent. The reception desk was accommodating and courteous as well. The rooms were nice and had convenient places to charge your electronics. The bed was very comfortable, and the bathroom was well appointed with a rain shower and wand. Lastly, the parking garage was easy to access below the hotel. However, my complaint was that I could hear the guest next door speaking on the phone. It was difficult to fall asleep until he ended his call.
Response: Thank you for your survey and feedback Cary. I have informed our Engineering department in regards to your feedback to start working on solutions to resolve this issue, thank you.
A Sabbagh: I had a great stay at this hotel with my colleagues from work. It looks amazing the moment you step in the lobby, but once you’re in the elevator till you reach your room, it’s not as amazing as it seemed when you stepped in! A little outdated…everything else! On my second day, it was scheduled (by the hotel) to change all access units on all the hotel room doors!! I was in my room working when the team came to remove, drill and fix the new access units, after which I had to visit the front desk to change my access cards. Nevertheless, the beds were so comfy and the room in general wasn’t bad at all. It has a refrigerator and a coffee maker, which was great! They have a small shop downstairs if you need water or some snacks. There bar is quite nice with variety of drinks but the seating was sometimes limited. Breakfast was surprisingly below average, and sometimes awful, besides one of the staff in the restaurant was quite rude when talking to him. Location is great, just 5-7 mins drive to downtown DC, and many restaurants and bars just around the corner (5 mins walk).
Response: Thank you for taking the time to provide feedback regarding your stay. We hope that if your travels bring you back to Arlington, you will consider staying with us again soon. Be well.
5. The Westin Arlington Gateway
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1425 reviews
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The Westin Arlington Gateway: what do users think?
Justin Olivier: This hotel is quite beautiful, to be fair. I was impressed with the attention to detail and the aura. However, I encountered numerous occasions where the staff was inconsiderate. When the do not disturb sign is on, please do not knock on the door. When we had called for a noise complaint, it was not addressed promptly. We were up for an extra hour without solution. Other than this, the hotel experience was solid.
Arige: I would give it zero stars if I could the room was not clean and had a smell, stains on the duvet, mold in the bathroom, they only clean it if you request and when we did we came back to find the door open whoever cleaned it did not make sure the door closed. employees were dismissive I will not come back and do not recommend it. The only good thing is the location
R Robertson: ~*Rooms are just okay. Nothing too cute or eye catching. I like cute carpet in hotels and they do not have cute carpet! 😩 The location is great I will say. Tons of restaurants and amenities around. If the location wasn’t so great I would give it 3 stars.*~
6. The Westin Alexandria Old Town
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1357 reviews
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The Westin Alexandria Old Town: what do users think?
Naser Salhi: Was here this past weekend, nice area and great location next to shops and activities. Valet needs to pay attention to ticket # both times they got me the wrong car cause 4th # on ticket is different they only read first 3#s :-/. 20 minutes each time. Front desk ladies working the DAY SHIFT I think also European, they made our stay just better. Super friendly, smiling, and respectful plus they look great! On the other hand night shift girl needs to wake up!!! She came to us after the cleaning person had to call her for us. She showed up all mad and told us to HUSH!!! 🤦🏽♂️ very rude, motel six should hire her. It made us feel like we were in another hotel. This one star missing is for her treatment. Bar crew was very friendly and funny! 😝 cat lady! Clean rooms, clean bathrooms, comfortable beds!
Adil Bari: Only stayed a night. Great location. All the cafes, restaurants, and other attractions that make Old Town special are within walking distance. Clean rooms. Very helpful staff. A special shout-out to the lady at the front desk (I believe her name was Dana). I needed a crib for our 2 year old son. She helped us out and checked in with us later to make sure it was delivered to our room.
LISA HANEY: This is an hotel in the heart of Alexandria. The staff is awesome…So helpful!! We were there for a business convention. One evening we had a craving for ice cream so the shuttle driver took us to get ice cream! Who does that? The Westin does! I can’t say enough about how nice and friendly the staff was. I’m a firm believer in great customer service and these guys shined. Sorry, I forgot to take pictures.
Justin Newell: Can almost never go wrong with a Westin. Great and interesting location.. the courthouse is right across the courtyard. Plenty of shops and restaurants fairly close by. Quick trip to get over to restaurants and bars on the water. Rooms were clean. Front desk help was great.. outside of a small mixup on payment. Fixed and all good. Would recommend the hotel if in the area.
David Larsen: My King room was not ready when I checked in at 5:00 pm. They gave me a two bed double. There were a number of students staying at the hotel. They were very noisy late into the night, they also were playing in the elevators. The staff is very friendly and responsive to my requests. Had my King room been ready I would have given 5 stars despite the issues with the kids because that is not the hotels fault.
gqa gde: An extremely rude, unhelpful and unprofessional parking valet ruined my whole vacation in DC. In particular, the hotel should at least introduce a decent anti-discrimination training program to teach the staff the basic good manners, like those taught to kids in elementary schools; for example, every person, no matter his or her national origin or native language, was born equally and should be equally respected. The whole experience staying in the hotel was a huge disappointment, even a disaster. I can only say I feel deeply sad.
J J (Realistic reviewer): Probably the most average experience I have ever had. For the cost, it is unacceptable. 2 nights and $450 dollars later got me a lack of a microwave, thin walls, a bed that smelled, intermittent A/C, and a taxi service that couldn’t spare an extra mile to afford consumers the ability to catch a ride to the nearest airport for a total of 3-5 miles-ish. Staff and bar was fine. Ultimately, this is comparable to a Red Roof for me.
7. The Westin Reston Heights
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780 reviews
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The Westin Reston Heights: what do users think?
Jack Westcott: We stayed with a group and had an absolutely incredible experience! From the amazing scent in the hotel right as you walk in to the service throughout our stay, everything was simply top notch. We interacted with a tall lady working for the housekeeping department and she virtually ran to complete our request. We were glad to catch up with her and the housekeeping manager later so we could thank them properly for making our stay just wonderful!
Response: Hi Jack, Thank you for taking the time to share your positive experience with us! We truly appreciate your kind comments regarding our excellent service and cannot wait to share your compliments with the team. We look forward to welcoming you back to our property soon!
Mark Gutekunst: Clean and nice location. Staff was friendly. Managerial staff was confrontational with hockey players and parents. Have been to many hotels much friendlier to hockey teams. If we were there and not associated with a team, would be a great place to stay. Beautiful facility, room was very clean. If you’re going with a team, suggest maybe find an alternate hotel.
Response: Hi Mark, Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
Ruth Arussy: Clean rooms was a plus. Service is a joke. I needed a place to stay overnight to catch a connecting flight. Checked in and asked the front desk for some food recommendations, was zero help and made me feel like I was inconveniencing her, gave me zero information about my stay like the fact that breakfast is not included but NO WHERE ON THE SIGNS about breakfast around the hotel does it state that. I got a surprise bill after grabbing the smallest bowl of oatmeal and a coffee. Absolutely disgusting behavior on the hotels behalf, this information needs to be stated clearly. The manager or whoever it was said they would inform their staff which I call totally BS on, especially after reading another review with similar experience. It’s very easy to turn someone into a loyal customer and these guys have no idea how l little effort that takes. Never coming back here. Enjoy my $10, you just lost loyalty and that costs way more.
Response: Hi Ruth, Thank you for taking the time to share your experience with us. We're saddened to learn of the service issues you encountered throughout your visit. This is certainly not the experience we want our guests to have and we'll certainly be addressing your comments to rectify the issues you've mentioned. We never like hearing that our guests won’t be back and hope you will give us another opportunity to gain your trust.
Salman Zaidi: Good clean hotel to stay at when around Dulles. We loved the service as well as the location of this hotel. Dulles in minutes , most of the eateries in minutes and above all free self parking , well lit safe parking place that provides elevator access to the front of hotel lobby. The self park is located in the parking garage that is in front of the hotel lobby and needs to be driven to by taking two rights from stop signs in front.
Response: Hi Salman, Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re delighted to hear that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to The Westin Reston Heights in the future!
8. The Westin Tysons Corner
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1606 reviews
Address: 7801 Leesburg Pike, Falls Church, VA 22043
Telephone: (703) 893-1340
Business type: Hotel
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The Westin Tysons Corner: what do users think?
April J: 10/10 experience. The hotel staff was very friendly, welcoming, and helpful. The room itself was very clean, only issue was a missing remote but we weren’t in the room much, so that wasn’t too much of an issue. The breakfast at Starbucks was absolutely delicious. I got the egg and sausage bagel, the egg was cooked from scratch. The location is also great as it is about .7 miles from Trader Joe’s, and a half mile from Whole Foods. Tyson’s Corner Mall is also about a 5 minute drive away. All in all, I had a great stay at Westin Tyson’s Corner!
Response: Thank you for a perfect score. We sincerely appreciate your business
Morgan Murphy: My stay was fantastic and definitely recommend this beautiful hotel. 4 star only because the sheets on my bed felt worn/well used. Staff was very apologetic however and extremely friendly and accommodating. Gym was perfect and had great equipment for use. Overall my staff here was great and would recommend!
Response: Thank you for a perfect score. We sincerely appreciate your business.
Jonathan Filburn: Where do I even start? First, the keys to our room when we first arrived didn’t even work. I’m not even sure if there was anything inside the pillow cases and the bed was as hard as a rock. Has anyone ever heard of staying at a hotel for four nights and not once is turn down service performed or even offered? I had to go to the front desk to get clean towels on multiple occasions, including an instance where after requesting some towels none arrived. Last but not least there was no running water the day of my departure, which would be fine if there was some sort of notice. However, when booking the room there was zero mention of this fact, as well as them not posting anything in the hotel until the night before when most guests were either gone or already asleep. So, my girlfriend and I had to get ready for the day using water bottles provided by the front desk, which might have been the only helpful thing they did the entire stay. Never in my life have I had to shower using Aquafina. Interesting experience to say the least. Overall there was little positives to speak of for our stay and I would not recommend this hotel to any future guest.
Response: Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I have shared your comment with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
Tad Kpandja: This hotel is immaculate and modern. Clean, spacious room, comfy bed, and great customer service. Everything was to my liking, however the parking fee seem excessive. The gate was open during my entire stay.
Jeff Block: Aside from the hotel being dated, the management is not on top of things here. Walking into my room I was greeted by the lovely odor a musty old room and cigarettes. To make matters worse the room is in need of some minor maintenance. This is all the kind of stuff a vigilant owner/manager would easily notice, if they were doing there jobs.
Response: On behalf of the entire team at The Westin Tysons Corner, we'd like to thank you for staying with us. We also want to extend our sincerest apologies for the recent experience you had during your stay at our hotel.
Nicholas Parisi: I am a tenured Marriott Elite Member (Titanium). Everything was perfect! This hotel is immaculate and modern. All staff took care of my requests I put in the app without me having to ask. The staff was also very friendly.
Response: On behalf of the entire team at The Westin Tysons Corner, we'd like to thank you for staying with us.
9. The Westin Washington Dulles Airport
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1485 reviews
Address: 2520 Wasser Terrace, Herndon, VA 20171
Telephone: (703) 793-3366
Business type: Hotel
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The Westin Washington Dulles Airport: what do users think?
AJ Prussin: Have always loved this hotel, BUT I booked a room for June and cancelled more than a month before arrival date (it was a cancelable reservation.) I received confirmation email for canceling from Marriott. I spoke with Sunny Singh on Saturday and forwarded him email. He confirmed he received it and promised it would be fixed that day and someone would respond. The charge has not been reversed and there has been no further communication.
Response: Dear Guest, Thank you for taking the time to show us your concern. Kindly allow us some time to look into this with the appropriate individual. Your patience and understanding are appreciated in the meantime. Be Well Be Westin, Steve Wieder General Manager
Daniel Goldstone: A mostly business travelers hotel located 5 miles from Dulles Airport, less than a 10 minute drive. Rooms are nothing fancy but clean, comfortable and quiet. Good wifi. Hotel has a large lobby with a hotel bar and an Italian restaurant. Friendly staff, easy check in and out.
Response: Dear Daniel, Thank you for your kind review of The Westin Washington Dulles Airport. We are pleased to know that our convenient location to the airport, combined with our hospitality and accommodations, provided you with a revitalizing experience. It will be an honor to share your compliments with our associates. We are also glad to read you enjoyed our seamless internet connectivity and inviting common areas, including our lobby and on-site restaurant, Padella. We appreciate your business and hope to have the opportunity to welcome you back on a future visit. Be Well Be Westin, Steve Wieder General Manager
Rachel Blankenship: No room service, delivery drivers can’t bring food to the rooms, and the front desk won’t bring food to the room. I have POTS (google it) so flying is rough on my body. I came here a whole day before my event expecting to be able to rest, relax, and recharge - not wander around the lobby in my PJs looking for my breakfast. The check in staff is rude, the handicap accessible room I was put in isn’t suitable for the non handicapped but also, not really suited for the handicapped either. The mirrors aren’t high enough for the standing to see and are too high for the sitting to see. There is no where to hang long dresses. There is only a hand sprayer in the shower - no shower head. And the “service” staff is not helpful or pleasant. Like asking for things is inconvenient for them. I’m pretty bummed. But the Westin heavenly bed never disappoints, so 2 stars for this unfortunate experience. Update: the AC is weak. Ive had it set to 66 for almost 12 hours and it won’t cool more than 70 degrees. And the halls and lobby are hot and muggy. I went to the front desk for help and they quickly sent an engineer who didn’t speak much english and said the air coming out of the vent was cool and it will eventually cool off. It’s 3am and feels like a Florida swamp in here 😩
Response: Dear Rachel, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Be Well Be Westin, Joel Fuller, General Manager
Jason Gmitter: Room’s AC didn’t work. 80 degrees in room until day 2 when resolved. Front desk ignored my reservation for two beds gave me a key and I asked is this for 2 beds and they said no it’s 1. I replied with why not 2 and their reply is well that’s the 3rd floor. So instead of being transparent they tried to give me the wrong room. Restaurant didn’t believe my son was a guest eating breakfast and wanted proof he was staying at hotel. 20 year Sheraton/Marriot member and beyond disappointed how they treat guests. Will never stay there again
Response: Dear Jason, We value your loyalty to the brand and recent review of your stay with us. Please accept our apologies for our associates not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations appropriately and taken appropriate action. We appreciate your patience and hope you will reconsider and stay with us again, as we would like you to experience the revitalizing and intuitive hospitality you deserve. Be Well Be Westin, Steve Wieder General Manager
Sh DS: Really bad experience, 1 - I asked for bottle of water at reception as my room was on “do not disturb” and room service could not access the room to refresh it. I was told that it costs 3$ when i argued that it should be in the room anyway i got told that they will send it to my room which never happened. Interestingly colleague of mine told me similar story. 2- big one as Bonvoy member i asked for late check out and my check out was extended till 14:00 when i came back at 13:40 my room was open and do not disturb sign removed. I left my passport, credit card, tablet in my room and do not know who was in it and for how long room was left open.when asked reception they mentioned somebody worked on the locks, nut nobody was there when i came and room was intentionally left open. 3 - day before i checked out both of my card keys stop working, when i came down to reception, one receptionist did following comment “he is Turkish national …” it sounded like they checked me out. (Btw, i Not from Turkey). Receptionist denied to explain why both of my cards stopped working. All in was worst hotel experience for past 10 years of traveling. Will ask my company to stop working with this hotel even its close to office.
Response: Dear Guest, First and foremost, we want to thank you for your loyalty to our hotels. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. Your feedback, and also your patience in these matters, are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experiences on all levels. Be Well Be Westin, Joel Fuller General Manager
Omer C: Clean comfortable rooms, heating system works efficiently and warms the room, only problem is bathroom sink, I stayed 3-4 different rooms in different times, always bathroom sink was not draining enough, after 20 seconds water start to rise and it’s not good for hygiene and comfort. I recommend hotel admins to pay attention to this problem.
Response: Dear Omer, Thank you for taking the time to share your experience at The Westin Washington Dulles Airport. We are glad to know you had an overall enjoyable stay with us and you were pleased with the cleanliness of our accommodations. However, we are sorry your stay was interrupted by maintenance issues with your bathroom. We have taken proper action to address this, and we appreciate your feedback. Your business is appreciated, and we look forward to hosting you again soon. Be Well Be Westin, Joel Fuller General Manager
10. The Westin Baltimore Washington Airport - BWI
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1313 reviews
Address: 1110 Old Elkridge Landing Rd, Linthicum Heights, MD 21090
Telephone: (443) 577-2300
Business type: Hotel
Near The Westin Baltimore Washington Airport - BWI:
- a 1,047 meters away installation of solar panels: Solar Energy World
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The Westin Baltimore Washington Airport - BWI: what do users think?
Ahmed Nassar: Stayed here after a last minute flight cancellation. Front desk staff were helpful and polite. Shuttle service was timely and professional. Rooms were clean and very spacious for the price point. Breakfast was also offered, but we did not get to try it. Very convenient and fairly priced overall.
Chandre Coleman: We had to get new keys twice during a weekend stay. We kept getting locked out.Parking was a challenge after 8. If you are handicap there are only 4 spaces...for a hotel that size it should be more spaces. Otherwise, it was an great experience! Front desk staff very friendly and professional!
Lily Santos: This is more than a stay . I was a Staff a year ago . At this property at the beginning I didn’t realize anything because I was the newbie. By the months I realize something horrible and disgusting . Management are poor on buying supplies, mr. Jeff and Jose . Are the GM & managers are in charge of inventories supplies. And It discussed me. That they don’t buy soap for the laundry . All the linen towels sheets pillow case anything that have to do with laundry . It’s disgusting Manager have housekeeping and supervisors collecting all recycle soap from the guest use so they could wash laundry with the soaps that are collected from the rooms. Sick to my stomach. They do not change sheets they will remove hairs sticky tape . they’re short of staff and they refill the shampoos and conditioner from other rooms from guest use. If you remove your mattress pat you see how dirty these mattress are . I don’t blame Housekeeping this is management . That neat new owners p.m. management is a big business with a lot of money. Why are you have people working on your properties and yeah I don’t know what’s going on. This needs to be investigated and let the People know in the Staff that work in the airport know that this hotel is disgusting Westin BWI .
11. The Westin Annapolis
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880 reviews
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The Westin Annapolis: what do users think?
Michelle Priller: Warm welcome from the Manager of Westin Annapolis started my business trip off to a fabulous start. Sherry was incredibly helpful as it was our first event since the pandemic so we needed assistance with our logistics. His warm smile each and every time I saw him was amazing. Susan was also very helpful with our booth setup. Enjoyed my experience at the Westin and highly recommend.
Response: Hi Michelle, Thank you for your excellent review! We're so glad to hear that you thoroughly enjoyed your stay with us and cannot wait to share your kind comments with the team. We excitedly await your next visit!
Brandi Ramirez: The building and location are beautiful but this stay was lacking in so many ways. First of all the bedding and pillows were terrible. The little duvet on the bed was so thin we thought we just had sheets. In fact it was a fitted sheet, top sheet, super thin duvet and another top sheet. The pillows were terrible. We requested an additional blanket and we were brought two tiny, rough blankets. The day after we requested them and after we physically went down and requested them again. In fact everything everything was rough, the towels, sheets everything. Room service was a disaster. Every single thing we ordered was either wrong or missing something. We ordered a carafe of coffee and requested two cups and creamer. We got no creamer and one cup. No silverware. Missing food. Not to mention if we could reach the restaurant we’d get hung up on repeatedly before we could finish our order. Only one of our outlets worked properly. The one redeeming quality was housekeeping. The hotel is impeccably clean and housekeeping staff were so polite and courteous. Overall this is by far the worse Westin I have stayed in and probably my worst Mariott experience overall.
Response: First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
Michelle C.: Nice clean rooms but the service at the restaurant was extremely slow during breakfast and my server was very inattentive. Not even an apology when a simple breakfast order took over 30 minutes. Avoid the restaurant if you have a choice!
Response: Hi Michelle, Thank you for sharing your feedback with us. While we're happy that you enjoyed our clean accommodations, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.
Stefanie Wills: Ok so the rooms have been upgraded nicely and the bed was so comfortable, but soundproofing is not good. I was up all night from traffic noise. Staff is nice but lobby and restaurant need a major overhaul to be on Westin’s current standards. Love they allow dogs!
Response: Good morning Ms. Wills, I hope you are well and safe in your travels. I am Ed Randour, the Chief Engineer for the Westin Annapolis. I wish to offer a sincere apology for the poor conditions you experienced while staying with us, Although I am unclear on why our maintenance team scored so poorly, I am hoping you could shed some light. Thank you again for your time and I hope you will return in the future to give us another chance to wow you.
