Best Hotels To Disconnect Alone Washington Near Me

Pola P: The sheet of the bed was dirty. The road outside was very loud and I could hear every car going by while being in my room. The walls are very thin and I could hear people from the other room almost all evening. The bathroom door was very loud! It was squeaking. The breakfast wasn’t that good. The room was spacious and nice. The air conditioner was very easy to operate. The elevators were very fast and nice!

Jen Bradley: Pay for the valet or your car WILL be broken into!!! At least a dozen cars had a window smashed out during our stay & center consoles ripped out. They put two holes in my window trying to break in but couldn’t get it to shatter. Everyone else, not so lucky. When I told the front desk they said they tell everyone not to park on the street (when we arrived they said valet or street were the options, no warning whatsoever about the DAILY break-ins and complete lack of police presence). Breakfast was ok. Semi convenient location but not safe (vacant lots flank half the street). Coffee shop across the street was nice. Room wasn’t that clean. Needed a blanket for the pull out couch and had to wait 30 min, as no one was attending the front desk. Phone did not work. Need a key card to gain access to the lobby and to activate the elevator, even in DC that says a lot,

uthra pakkiriswamy: Towels were smelling full of smoke! That means they haven’t changed from previous stay or they haven’t washed properly. Whole room was filled with smoke. For 4 people, 1 shampoo and 1 soap was provided. Exhaust fan wasn’t working in toilet. Worst room service in my entire life! Kitchen, valet service was good.

Muriel Rand: Charming historic hotel. Room was very comfortable and clean. Good conference/businesses facilities. Service was fine, but very few people available. A bit hard to find the meeting rooms and noone to help. Elevators are tiny and slow. Beautiful lobby and gorgeous gardens behind the hotel. Prefect to sit under the trees.

Michelle Olson: We could not have been more pleased with our stay at this hotel! Upon arrival we were met with a friendly greeting from the doormen. Our bags were brought up by the bellman within 30 seconds of entering our room. From that moment, every employee that we had contact with was friendly & helpful! David at the concierge desk had so much knowledge of the area & was able to get us a dinner reservation at a wonderful restaurant. The gym has a wide variety of machines. The outdoor pool was clean & well maintained. I also like that the hotel is right next to the trails at Rock Creek park, the Metro is a block away, the zoo is a three block walk (or $2 bus ride) & there are numerous restaurants to choose from a block away. My only complaint would be that the bathroom counter was small but that is what you get in a historic hotel.

liz: Beautiful grounds, and great location. The subway is super close by! Staff were okay, nothing special. The bed was very comfortable and the overall room was fine, nothing amazing (which it should of been for the price). I was also upset to hear that breakfast is not included. Considering the price of the room, it really should of been. The hotel seems a little outdated but nonetheless I liked the history behind it. I enjoyed the stay but wouldn’t rave about the hotel. Its not the worst thing in the world having to stay here but for how much I paid I will look at other options next time.

Shelby Pelesky: Attempted to stay here and upon arrival the lobby was beautiful. Unfortunately, that is where the elegance ended. Checking in at 5pm, we received our first room only to find it hadn’t been cleaned - the comforter and sheets were rumpled and pillows on the floor. We were given another room and after opening the door, we were severely underwhelmed. The room was very dated (same as the first) but much smaller than the first room. This room at least had the appearance of being cleaned until you lifted the comforter to find hairs in the sheets. We flushed the toilet upon entry and it did not stop running the entire 20 minutes we were in the room. Additionally, after decided not to stay, the valet seemed to have lost my car keys. We waited for an additional 30 minutes just to get the vehicle. Would not recommend for anything other than a pretty lobby.

Steffon Greatness: Very Nice place. Amazingly friendly staff. Very big rooms. Stayed on the East Side (Promenade). The pool is outside so I didn’t go but I did take a look. The pool was stated to be heated. The bathroom was not what I liked in a hotel bathroom. I didn’t use the curtain the first time I showered and almost started a flood… The drains may need to be updated. It feels really old there. Valet service is $55 a day. Daily Hold of $100 a Night. (Released at checkout)

CD A: This is a 1930 built Grand Hotel. Most of that charm is still found here. My room was large and well appointed. The front desk made for an easy check in and out. The maid service was excellent. A beautiful swimming pool, back terrace off the main dining area to take meals al fresco. I was there for a meeting and stayed a week. The main lobby and dining area are beautiful. As for the location, the Zoo, area with mid priced restaurants of all kinds, and the metro a block away to get around. Excellent price and location. I definitely would stay here again.

Sonny Kim: We were absolutely disappointed with everything. The staff from arriving to leaving was completely abrupt and unhelpful. We unfortunately had one of the guests cancel last minute due to testing positive for covid and the hotel staff was completely unaccommodating to put us in a smaller room. The room itself smelled old and damp and only offered toiletries for ONE guest even though the room had two beds and our reservation was for FOUR. The shower ended up clogging up and there were brown stains on the blinds in the bathroom and the staff was able to change our rooms but the next room was not that much better. The staff was also completely unhelpful in advising us on how valet parking worked so we spent the majority of time indecisive on whether to use the valet or find alternative parking. We ultimately were completely disappointed in the amount of money we spent at this hotel and in no way received the level of service to match that.

Ajay J Mundra: This property is very luxurious. The lobby is quite nice and the chandeliers were very nicely laid out. Additionally, the Christmas decorations was quite good. The check-in experience was good, however, the challenge was getting luggage to the room. Since there is almost hardly any parking space, getting the luggage unloaded and then separately park was car was a bit inconvenient. Regardless, the good thing is that the property did advice that we should find a parking spot in advance nearby. We used iparkit to get the parking garage for our stay. Coming back to the hotel, the room was really nice. The two queen beds were very comfortable and the wallpapers were nicely done. The room was really big and spacious. The coat room and bathroom were also quite spacious. This property is quite close to White House (walking distance) and it is convenient to take cabs to visit museums nearby. Overall, a wonderful experience with Marriott Vacation Club property.

William Collesano: Reps were very pleasant and helpful, facility was clean and well maintained, restaurant food was very good as was service. Only 1 recommendation - place or make available a coffee pot in the room. We often returned late in the evening - no nearby coffee shops or restaurants were open.

D G: Great location. Staff go out of their way to say hiwelcomegood morning. Coffee machine on our floor was broken all week. Club Pulse still closed. Makes little sense blaming covid for it since everything else is open with masks optional.

Murad Omar: Towels not clean. Shower had hair. The hotel staff didn’t think that the first thing they need to do is to apologize vs saying thank you we’ll tell the cleaning staff. Disrespectful

Christine Macaalay: I stay checked out today, very poor service. I stayed in this hotel for 4 days. Air-condition is not working every night, at the 1st they send someone to fix the air conditioning but we were not updated regarding the air conditioning if fixed, when we get back to the hotel at night, its not working. Made a complaint regarding this issue but the front desk just responded that they will make notes and smile. NEVER AGAIN, POOR SERVICE>>

B W: Also no microwaves or kitchenette accommodations so good luck if you want to enjoy any leftovers from eating out..

William Roger: They gave us a squatty little room with a king size bed. At certain times of day you could never get cold water it was always hot didn’t matter which faucet you turned on. The food was below average at the concierge service. I think Marriott needs to take a major look at this hotel and repair fix up the little things. The overall ambience of the hotels quite nice.

Jeong Kim: Rating as a 3.5. Ordered the shrimp and grits and chicken and pancake tacos. Shrimp and grits were good but wished they would load up on the slaw bc needed a fresh crunch esp. for a shrimp taco. Chicken and pancake was okay but nothing out of this world. Was just ckn strip wrapped in pancake.

Squirrely: Five stars all around. The rooms are elegant, updated, clean, and comfortable. Each staff member I dealt with went above and beyond to help. I was especially pleased with the front desk employee who grabbed me a cup of coffee in the middle of the night when I had to catch an early flight. The location is excellent and there are plenty of restaurants and attractions within walking distance.

Liem Huynh: We stayed for one night in the Metropolitan Suite in June 2022. The room desperately needs renovation and service was nonexistence. Disappointing experience overall. No prearrival email, no response when I emailed the butler service for restaurant reservation, zero communication from the butler during the entire stay. Unfriendly lobby staff, no greeting, had to open the door on my own at times. The Metropolitan Suite was old and in need of a renovation. Dirty pillow cases, worn out carpets, water from faucet smelled a little punky and we even found pieces of shattered glass on the floor. Only positive experience was the check-in, after that everything went down hill. Recommend trying something else while you’re in DC. Much better experience at the Ritz Carltons if you’re a Marriott fan.

Joe J.: Amazing tea experience in DC, probably the best in terms of service, flavor, presentation and selection of teas. The cherry blossom touch is a nice and pleasant surprise. Although it is on the pricey end, definitely recommend!

Ayesha SH: I attended the Whimsy event on April 1. Pros and cons below: Pros: Wine was good. We ordered a Napa cab so it was costly. Ambiance was decent. The best part was their waiters who were super friendly and hospitable. Cons: I was told parking would be validated prior to attending the event. On the day of they refused. We spent upwards of $600 and they wouldn’t validate the parking. Food was ok. I didn’t feel that great later at night. The princess thing was childish, hilarious, and unnecessary. Adults attend these kinds of events not kids. Overall not worth the money they charged us.

Wesley Sparks: I am a loyal Marriott member, Platinum Elite so far this year. Overall this location is great for Convention Center trade shows. I ate an omelette for breakfast and it was definitely than I expected for a busy morning service time. Did not try the restaurant for other meal times, but the bar is pretty nice and well run. The beer list leaves a little to be desired. Main thing that keeps it from getting five stars is somehow I got placed in a “European” room, which means small bed, small room.

M M: The location of the hotel ist great. You can reach most attraction in Washington DC per foot. The staff at the front desk was friendly. The cleanliness left a lot to be desired. Our room was completely forgotten to be cleaned for one day! Instead of a clean room and fresh towels we got a page long detailed letter of apology. Does this happen possibly often🤔?

Lou Costanza: This is definitely a four star hotel. The staff are amazing. They were welcoming and accommodating. The room was clean, well appointed and comfortable. I had a nice city view on the 8th floor. Starbucks is conveniently located on the main level. I will definitely be back.

Carolyn Montoya: I believe this hotel is under rated! I loved my room and appreciated the convenience of a Starbucks in the lobby. I had a rocky flight coming in and the woman in the hotel snack shop was so helpful in finding ginger ale for me! This trip was for a conference, next time would stay here as a tourist as I love the location!

M B: This was our first time staying at this hotel and it completely served its purpose. First the location - it is across the street from the department of Education and one block from the Air & Space Museum. There is a Starbucks on the corner of the hotel and several restaurants on the same block including a McDonalds. This hotel has a parking garage under it making parking very convenient. Parking fee is charged by the hotel per day and we had in and out privileges throughout our stay. There are two restaurants inside the hotel and a small convenience store next to the front desk. The lobby is more upscale than I thought it would be and staff was nice. We got into our room the first night later in the evening and our AC wasn’t working. We called the front desk and within minutes, a maintenance worker was at our door. He changed out the wall thermostat which didn’t resolve the issue and called for assistance to bring a new AC unit. They changed that out within minutes and discovered that there must be a wiring challenge that would take more time to resolve. They contacted the front desk, got us a new room and they walked it to make sure it was in perfect working condition before bringing us the new key cards. They offered to help us move but we were fine getting ourselves to the new room. This was the only challenge we experienced during our stay and these two maintenance technicians were absolutely wonderful. We forgot to get their names but they were on duty Friday, May 20, 2022 in the late evening. Nothing is a short walk in Washington DC as buildings are huge and the distance is deceiving. Every day we walked more than 7 miles and at the end of each day I walked back to the hotel to pick up the car to pick up my Mom to keep her from having to walk back. All throughout Washington DC, there are bicycles and electric scooters available to rent electronically on the spot to make the walking shorter and to get places quicker. We didn’t use them this time but they are a great benefit if needed. We did not eat in the hotel, but it is wonderful that the restaurants were there if we wanted to. This is a pretty perfect hotel to stay in when visiting Washington DC and we will most likely stay here on our next visit and recommend that you consider it as well. We didn’t take photos of the hotel, but it was very nice, clean, comfortable beds and we felt safe.

Lisa Van Aartsen: Service excellent, rooms clean, like the efficiency yet stylish way it is styled. Lights too bright in the bathroom and unable to decrease. Used a bath towel over the light to dim it down. Would be nice to have bottles of water in room to go with coffee maker... right? Grab and go currently for meals at the restaurant. Not much for choices. Very nice store including Starbucks coffee, very appreciative of that. Sheets very smooth, pleasant, bed comfy, could be better, could be worse. Nicely located. Will go again.

Jeff Ery: Room was awful. Beds were super soft and the room temp was set at 65 but I felt as hot as fish grease in lent. Woke up in a sweat every night. Location was awesome though. Breakfast was good too. Bar has stiff drinks. The room though.... Yech.

Brenda Orffer: The Hyatt Regency is a great location for easy access to capital buildings (meetings), great food and restaurants, and to DCA Airport. Right now, April 1, the hotel is not offering room service, and housekeeping is not provided unless requested. Otherwise, things seem to be all systems go. Masks are encouraged but not required. The hotel has hand sanitizer stations throughout as well. The desk and office chair in the rooms are not well matched for height. Very uncomfortable seating for a long period of time. Thankfully there is lots of lobby and social space to find a place to work more comfortably. There is a small fridge in the room, but no water is stocked in the room. You can get bottled water from front desk and valet desk if you request it.

Hugh Shoff: We spent the night here before the Easter egg roll at the white house. It was exceptional. Easy to get in everything was right up front. You do pay for a premium but due to the location it was well worth it. The room was clean and nice. We had the high tea and that was quite the experience. If you go during the Cherry blossom festival we have the option of drinking tea with the Cherry blossom cuttings and that was quite the experience. I would highly recommend this. We only had pastries and coffee from the cafe and they were good. It is a five-star hotel.

Catherine Petty: Tea was lovely!! Would recommend highly for any events you have coming up. The staff was great, very helpful and the food was delicious. Surprisingly filling for it being so small. They even offer gluten free options. The harpist was also a lovely touch - she played beautifully. Will be back, especially around Christmas time!

Jess S.: I stayed here for thanksgiving back in 2019 and had a bit of an issue with concierge… the issue has since been resolved and taken care of… and all in all the room service was good and the hotel smelled fine. The hotel is beautiful but in a vintage way but … Flash forward to Feb 2022, I walked into the hotel to use the facilities and even with my mask on I noticed the lobby and hallway to the had a strong musty odor like that distinct moisture damage odor not saying that the hotel has moisture damage…but it’s clearly old and smells as such…and is in need of a renovation While I will most likely will stay at the Intercontinental in DC again in the future it will definitely be at the newer location at the Wharf

S R Das: Disappointed to see that the service at this storied Washington DC hotel has fallen substantially. This was my first stay here since the pandemic started. At the middle of the day - a busy time - there was only 1 person at the front desk. She seemed unsure of what she was doing, calling repeatedly for advice. I was second in line and had to wait 20 minutes. The line, meanwhile, was growling. Even though people asked her to get help (a second person), she ignored that. I found out later she had overcharged me (100 dollars more on the credit card, she added the deposit.) Yesterday when I got in at 950 pm thanks to a delayed flight, the front desk said that the kitchen was open for 10 minutes and would take my order. In the restaurant, however, the waiter said no. All in all, a less than ideal experience. As the person behind me said, no longer a 5-star experience and doesn’t justify the steep price.

James Walston: Absolutely would stay here again. Comfortable, well-appointed, valet parking on site, and in the perfect location at Dupont Circle. The staff was friendly and very accommodating, especially Eli and Lyle. They have a 24-hour gym and game room, too. Hopefully I can get back here in the summer and try the rooftop pool. Thank you for a great weekend!

Elaina Genthe: I stayed for three nights during the Cherry Blossom Festival. Staff was great. The man at the front desk with the beard was especially kind and Jorge the bartender. At the restaurant/bar, I had a beautiful, delicious espresso martini, a salad and the Mac and cheese. It was all delicious! My only complaint is about the rooftop. I wasn’t made aware that it was open or closed, but a previous reviewer had pictures of it so I tried to go up one day but the door was locked. I wish staff would have mentioned the details upon checkin.

Britney Sutton: I had a crazy experience coming to DC we were supposed to stay at a completely different hotel but something happened with the third-party company and we were switch to this hotel. As soon as we entered, we were greeted by Eli who has made this experience extremely pleasant. The hotel is nice but we all know customer service can make or break your experience. Eli and the rest of other friendly service rep I greatly appreciate the experience. With the exception of the late night hotel rep that was kind a rude and parked my car in the wrong spot Mr. brown coat. 🤗

M B: Stayed here with family for my birthday weekend. The ambiance of the hotel was beautiful, great place to get Instagram photos. Wonderful amenities - restaurant with TVs, fitness center, roof deck, game room and a mini art gallery. The rooms were comfortable and our views were gorgeous. The location is great too, right next to the Dupont circle metro. Frank R and his team did a great job of welcoming us. From the moment he arrived he helped us get our car valeted, luggage up to the room and even had a bottle of wine, chocolate and a handwritten note for us! Thank you Frank R and team, you made our stay so special!!

Ido Simyoni: My new favorite hotel in Washington DC. The staff are super friendly, kind and caring. Each one of them gave us a warm welcoming feeling. They gave us friends bracelet (ven in danish means friend). They have valley parking, nice gym and also Amazon lockers inside the hotel). Jennifer was our favorite stuff member as she was the one to check us in and take care of us. Location was great. There’s a cvs and couple of coffee shops near by (check out Emissary). They’re also dog friendly and my best friend got a nice comfy bed too for our stay. Only one thing that bothered me is the hearing was probably one of the loudest I’ve heard.

WanderlustBeauty Dreams (WanderlustBeautyDreams): Loved my time at this property. The hotel is situated in an amazing location and loved how walkable the area is. The staff were super friendly and helpful. The king room with city views was spacious and perfect for my weekend stay in Washington DC, highly recommend booking a stay here!

Jr: I will never stay at this hotel ever again. Not only were the rooms small but I paid in advance for my stay. I was charged almost $1000 additional on my card with no explanation of what the fees were for. The hotel said that their merchant ended up releasing my funds however it has been a week now and there is still a hold on my funds that i cant access. The charge caused my account to have a negative balance. I had planned a vacation trip to DC and this caused a major inconvenience causing me not to have any funds to use which ruined my vacation trip. I would not recommend this hotel.

Kimberly W.: Our family has celebrated many special occasions at this property. The entire staff, especially Nicole, are the absolute best! They always remember us and provide the most impeccable care during our visits! I highly recommend this property, the ambiance and amazing staff ensure we always return!

Joe J.: Most likely the best hotel in Washington DC. The experiences are top notch, from the brunches on Sundays to the ambient spa treatments, this hotel is the epitome of a 5 star hotel. Definitely check it out!

Aisha Lynette: After the sudden illness and transition of my father I needed a staycation. The staff at the Four Seasons was absolutely incredible. My every need was met. Kudos to the team.

Sharon Walker: Learned they offer spa services.and that the all you can eat buffet is on Sundays only between 11am and 2pm.

Aaron Grey: Celebrated wedding anniversary with Sunday Brunch, and it was absolutely great! So much variety, great food, great service...just everything was great!

Dasha Zhukova: Full disclosure: I have worked with Four Seasons for some time but this was a personal visit for my family and I. I had high standards and Marc and his phenomenal team did not disappoint. Housekeeping, concierge, reception, and dining were all top notch. Their team had done their research on me and my family from my many other stays with their properties and applied their knowledge subtly to my stay. They are magicians of the hospitality industry and set a standard for others to aspire to.

Brian Peddie: Great drinks and service. Iconic bar with a lively but professional setting.

Natasha Pradhan: We got locked out of the parking garage (which btw, please never park in if you are not a hotel guest). Kyle went above and beyond to help us exit the garage that had closed without warning, when we weren’t even hotel guests. True human kindness does exist.

Thomas G: Nice centrally located hotel. The rooms are roomy, and the bathroom is huge. But disappointed that on-premise restaurants are currently closed, including no option for breakfast.

Rick A Fogerty (Cowboy Rick): I attended a large national event here. The front desk was very helpful and knowledgeable. The room I was in was nice and clean, and quiet. The conference facilities were top notch. It was super convenient that they had an on-site shop with relatively inexpensive grab-n-go snacks/meals. I really enjoyed the soups.

Doug Dickinson: Highly recommend this Hotel. The location is perfect, close to all the main DC attractions. The staff was amazing, very helpful and friendly. The rooms were nice and very clean. The best park of the hotel is the rooftop restaurant and bar that overlooks the White House. Went there for a few drinks at night. The music was good and bartenders were great.

Peter Grambs: This is a great property in a great location. Newly renovated and it shows. Room was fantastic (we got a slightly larger King) with great views. Loved the rooftop bar. Front desk staff was great and took an extra moment to find us a room with a view. The location is right in the middle of things - walkable to the mall and all the museums and right across the street from the White House. Lots of restaurant choices nearby too.

James Wills: Stayed for a two day trip to DC sightseeing. Fantastic central location to the Mall. Service was great and rooms were spotless! Definitely recommend! Gym was new and had a range of cardio machines and weights. Showers in the room were very funky to! The roof top bar provides great views across the White house park opposite.

Yuhan Wang: Stay here if you can accept its price. The location is perfect. The room is a little bit small, with a super super tiny sink. But you can feel the small details that they provide in the room. One of the staff at the front desk is not very friendly. The room inside is very clean, but they definitely need to clean their windows. I could barely see the outside buildings clearly with that much dirt on the window.

John Haines: The best part of the Hotel Washington is definitely its extremely central location in DC, it is near virtually all the sights. The front desk is not vey good, the three times I interacted with them they barely gave me the time of day. At one point I forgot my key in my room and asked for another and the person at the desk glared at me and gave me the new key without saying a word. The room was fine, although the view out the window was literally staring at a concrete wall. There is also no easy way to find out about the amenities for the hotel, I had to call the concierge multiple times for simple questions like how to order room service or the housekeeping hours. Overall the hotel is fine, but for the price I do not think it is worth it, if you are going to spend 400$ a night on a room you might as well go someplace a little less barren.

Kim Sousa: We booked our stay here for a high end experience. Due to the hotel hosting large wedding parties, guests were disrespectful with their noise level to the point that it woke me up out of a dead sleep and the noise went on passed midnight. I called the desk and they sent security which appeared to only make guests even more disrespectful. Then a second wedding group had well over 10 people in their room and were cheering and being so loud even in the hallway. After my first complaint to the front desk it took at least 2 hours until the noise was finished. When we spoke to the manager the next day he gave us 50% off that night of our stay ($250– we are talking a $500 per night room plus tax). He also added that noise after hours is considered 2am…. I think that is pretty late for a high end hotel. To top it off, when I got home I noticed a really nice expensive leather bag I never even took out of my suitcase during my stay, went missing. The only people alone with my suitcase during my entire trip was housekeeping (i brought a small carry on suitcase). I called the hotel lost and found as soon as I got home and the hotel said to call the next day at noon because housekeeping did not claim anything into lost in found yet….. The hotel itself is a work of art, staff were friendly (for the most part), and location is near most museums and monuments. But locked up your things and hopefully you are a party animal. Pretty disappointed since it had been a really long time since I travelled for leisure.

Ken F: Great stay, excellent hotel staff. We were there for the wedding. The hotel is pricey but for events such as wedding where we had discount code it worked perfect for us from price perspective.

Christin Myers: The bar price gouges. A Toki old fashion is MORE than an entire bottle of Toki. Outrageous.

R O: Great hotel. Lobby service is great. Ask for Andre.

Jamie Griffin: Beautiful architecture on this building. Did not walk inside.

Pepe 18: Stopped in to see the hotel and have a snack on a cold weekday afternoon. Like all of the Trump properties I have been to the staff was well trained, the property was perfectly clean and impeccably decorated. Would definitely come again. Would love to stay in one of the rooms that has the circular portion on the corner.

Mark McCormack: This hotel is beautiful in every way. The food was fantastic and like most Trump properties the service was amazing. We grabbed a quick bite and some coffee. I had the eggs Benedict and it was perfect. My wife had the steel cut oats steamed in milk, she loved it. The picture is taken from our second story seats over looking the lobby.

Madison Nickischer: The rooms here are very nice. I stayed in the queen room and it was very nice and very clean. The only reason I docked a star was because there was an unexpected deposit of $375. When I reserved my room online, there was nothing at all that mentioned having to do that. Also their “deal” online of stay two nights and get your third free was totally a scam. My third night was “free” but the other two nights were charged $60 more a night.. so basically it wasn’t free at all. When I went to get the $375 dollars back (with my parking fee taken out) I got $100 less than expected. It was yet another “guest fee” taken out. That whole process was uncomfortable considering I wasn’t informed of any of the “deposits” and other “fees” that they just took. But other than that the rooms were very nice and the parking staff was very friendly.

N Ervin: Fantastic Stay!! I stayed at Hotel Zena while in town on business and was absolutely In Love with this Hotel! From the time I arrived, the valet, “O”, was FANTASTIC!!! The lovely young lady who checked myself and my co-workers in was wonderfully helpful and took great care of us! My room was a true delight, designed gorgeously and I still cannot get over the beautifully designed shower graced with Lady Liberty. I also have to celebrate “Princess”, the bartender…such wonderful customer service! While my stay was for business, it was truly delightful to return to the Hotel Zena be greeted with wonderful customer service and to enjoy the tranquil beauty and comfort of my room. From the phenomenal lobby, to the beautiful roof top bar, to the moment Million, the valet, helped me to my car upon my departure, the Hotel Zena was truly a fantastic experience! I highly recommend others to stay at this fabulous hotel! Cheers and thanks to the Reception, Valet and Bar (Princess and the lovely lady on the rooftop on Friday) staff that worked 11/17/21-11/20/21! You ALL need raises!!

Basana A.: I only had the opportunity to stay 2 nights, but my experience was everything I could have hoped for and more. The front desk staff was very friendly from the time I first checked in and was very helpful in recommending wonderful restaurants in the area. I especially enjoyed the modern decor and female empowerment theme of the hotel. And after a long flight, the bed and pillows were extremely comfortable and allowed for a great nights sleep. I will definitely stay here again the next time I’m in DC.

Didi: This is for the rooftop restaurant, and is located in what appeared to be a nice female owned hotel. The drinks were ok, the view great, the music was a hodgepodge of super loud and elevator as far as volume, food/nosh options not worth pictures and the service was meh. Nice view and location, efficient reservation and check-in process, but seating was not coordinated. I would say go for a drink or two, take a picture and be on to the next place, but worth a stop.

Jessica Poku: The Good: my hotel room was excellent. I had an amazing view, a large couch, a nice bathroom and very comfortable bed and amenities. Everything was accessible (ice machine, elevator, ubers etc). I was a happy camper. The Bad: service was not great. Check-in was pretty lazy, no offer of welcome gift (asked about it the next morning and they said they applied it and didn’t need to mention it) - I thought the policy was to offer an option to members? They had a great M Club downstairs which I visited for water, and the attendant stared at me the whole time and just hovered behind me with a question on her face, until I left. It was rather uncomfortable. I also needed silverware, and when I requested I was told that there was nobody available to bring any because the staff were on break for an hour. Besides the above I enjoyed my stay and was happy with my room and view.

Kim Schaff: Aretha, the woman at the Front Desk, is amazing. We were part of a wedding group, so many people with the same last name, but we were checked in promptly and all in the correct rooms! We got the directions for underground parking and shortly were in bed. The rooms were modern, the beds were firm, with a wide variety of pillows with varying firmness, and individual thermostats! A wand and a rain-head shower fixture, soft absorbent towels and plenty of counter space made for a deluxe bathroom. My only very minor complaint, is that the on/off switch on the bedside lamp is the same brown as the fixture, making it difficult to find.

Lindsey Santoro: My phone reception isn’t that good so I could really hear her name but Anisha or Aretha maybe it was, a young woman at the front desk, is outstanding. She really went above and beyond to make a special delivery to my husband’s room for his graduation and she was so polite and courteous every time I spoke with her on the phone. She deserves recognition for delivering true hospitality. Thank you!!!

A suitcase and a baby: Beautiful hotel in a great location. In the middle of Georgetown, walking distance to the monuments as well a George Washington hospital. Trader Joe’s located nearby. Gym downstairs was clean and a suitable size, rooms stocked with towels and clean linens and shower pressure great. Will definitely return

Gary Jett: 4 day three nights stay. Overpriced average with lousy parking. They are quite good though at removing personal property during housekeeping. The area they (corporate as well) excel in, however, is taking your info and promising to have a team member reach out. Mostly no one does, but, when they do it is to take your info and promise to have a team member reach out to you. Oh, they also hope that you had a pleasant visit.

Rose Riley: Very clean, courteous staff, and good room sizes. We enjoyed our stay with the family. I have included some pics of the room to include the view from our window. The Marriott never disappoints.

Shay F.: It was “okay” as it served its purpose for me personally but not worth the price. $200+ a night for a view of other buildings and I was put on the very edge of the hall by the exit. I feel I was given a so-so room based on how I was being perceived. I’m black and I was with my kid. I got an off vibe of what’s she doing here soon as I asked about valet parking. I had a bike in my room and it was just a weird feature that I didn’t ask for, that wasn’t including in my original purchase, that just took up unnecessary space. As I mentioned before, my room was at the end of the hallway and I had to walk with multiple bags with a kid what felt like a country mile from the elevator. Not to mention that they weren’t helpful and were basically blowing me off when I was trying to get assistance with a trolley. I want to point out that this behavior came from young to middle aged black and Hispanic people, so I don’t know if there was just a general sense of ignorance in the air but I wasn’t pleased. Someone mentioned how the staff only “appeared” to be helpful and I concur. Also, the couch in the room was worn.

Kiesha Rice: This place is small but really nice, clean, and has a great atmosphere for families. We also love that they are pet friendly, so we were able to bring our Westie! The staff was also super attentive, helpful, and friendly! The only negative thing about this visit was their overpriced restaurant. Unfortunately, this was our first and last stay because of it but overall the hotel was nice.

Sherry Grant: I would not recommend staying here. The staff treated us like they were doing us a favor and yet they don’t offer anything here. The pool is closed. The valet is a joke but charges $49 a day. There is no hospitality or warmth here. The bar is supposed to close at 11, but they turned us away at 10:40. We then called and asked the front desk for a bottle opener and the rude staff person was obnoxious, arrogant, off putting and refused to help us out. Instead he hung the phone up on us. Never got the bottle opener. Never got an apology for the awful service. The GM was apparently on site and was made aware of our concerns and never once reached out. Don’t stay here. People wonder why robots are replacing them. This stay would have been better if they had robots serving us.

Mike Finn: This is our very first time staying here. Lovely customer service, the rooms are very clean and comfortable. We had a corner room it was really nice. Bathrooms are literally stunning. The lotion and soaps are of top quality. The gym was awesome no one there and pretty good size for hotel gym——Oh yea the estuary is incredible food, order up or sit in - they do require mask in common areas and upon walking in to check in….. I didn’t have a mask on the front desk person gently politely offered me a mask…… I mentioned to my wife how nice he was … having had very rude experiences in this matter this was a welcomed attitude. If I could give this hotel 10 stars ⭐️ I’d do it. We plan to look for a reason to stay here in the future 😀👍🏾

Gabriella WOWITSGOLDIE: This is our second time staying here. Lovely customer service, the rooms are very clean and comfortable. Bathrooms are literally stunning. The lotion and soaps are of top quality I always ask for extra to take some home!! The housekeeping goes above and beyond. Anytime we are in town we will be staying here ! Highly recommend ! 5 stars. Oh yea the estuary is incredible food, order up!

Aaron: I stayed at the Conrad on a rewards stay and was very impressed. The staff was friendly and courteous, even in the midst staff shortages due to pandemic & a snowstorm. The location was easy to find and made walking to sights do-able. The rooms are luxuriously modern and spacious. They included accent lighting with bedside controls, elegant bathroom design, Nespresso machine, closet space, floor to ceiling windows with automatic curtains, insulation from the noise below, and great views. I really enjoyed the spending credit as a Diamond Member, which I used at the restaurant. It was great dining on the terrace, even in the winter. I look forward to staying at a Conrad hotel again in the future.

Mohammad “Mo” Mumtaz: Went to celebrate my anniversary and we had the most incredible experience. Jeremy at the front desk went above and beyond during our check in and through out our stay. Such amazing customer service and thoughtful attention to help us feel special and taken care of. Our room was clean and super comfortable! We had a gorgeous view of the city! Dinner at the on-site restaurant was also amazing! Our server, Ryan, knew the menu inside out and made lots of recommendations to help us decide on what we wanted! Super attentive throughout our meal! We had such a memorable experience and will definitely be back again ASAP! Highly recommend! ;)

Chris: Our room was very nice with a comfortable bed and very nice bathroom. Very modern room. We had a room directly over the street on the 7th floor and found it very loud. The bath towels were very thin and scratchy, not something I expected from a 5 star hotel. Although the shower is quite large, the “rainfall” shower head was small and had poor pressure. Our breakfasts at Estuary were very good, and the service was great. I am a Diamond member and was not given an upgrade despite rooms showing available on the app. Essentially all monuments and museums are within walking distance of the hotel, which was very convenient. Overall an okay stay, though not sure I would return to this hotel.

Christine Malloy: We’ve stayed at the Conrad and have had great experiences. This trip we needed a few assists with our activities. The Concierge- Jeffrey Morgan was beyond helpful, enthusiastic and incredibly knowledgeable professional. Mr. Morgan helped us with tickets, reservations and all with ease and smile. There were a few minor improvements/suggestions mostly focused around replenishment from housekeeping (glasses etc). But when asked - they were extremely attentive.

Blvknative: This is by far the best hotel and hotel experience I’ve had in DC! The room was fine to perfection. Very spacious for a hotel room. Comes with a couch and a desk. They have this club called the Sakura Club, you have to book a special in order to get it! A little pricey but you’re definitely paying for all of the experience nonetheless! But the club comes with breakfast and dinner and comes with drinks and refreshments as long as you’re booked to that room! Hands down the best! The best views of the city and they have a really nice roof top! Right in the heart of City Center!

Lou Costanza: Excellent location. The hotel has a lot of amenities. M Club is open 24 hours and has a delicious breakfast with lots of selections including bacon, eggs, oatmeal, smoked salmon, muffins, fresh fruit, etc. Staff are very friendly. Comfortable bedding, the bathroom is a decent size and there is a safe in the closet. Fast response to questions and/or service requests via the Marriott App. Really like this hotel!

Louis C: Beautiful, modern hotel with a huge lobby, tons of meeting space, and great views of the mall and capital building from the higher floors. Can’t beat the location if you’re going to the convention center. If you have access to the lounge you’re in for a treat. The fitness center is massive with tons of equipment. Staff is super friendly and helpful. Really, all around a great hotel.

Megan Meline: Beautiful hotel, great rooms and bathrooms, quiet and insulated from noise. I would absolutely stay here again. Was super convenient to get to the convention center on cold/rainy days in the underground terminal that connected the two. Loved the water features in the lobby, and the bar was a good size for how many people were always there.

Random Email: The DC Westin was in poor condition. The room was clean upon arrival, but was not cleaned during my multi-day stay - I was informed this “upon request”, something I have never encountered at a Westin or any other hotel for that matter. The check in was functionally fine “I need your passport and credit card”, but there was no please or thank you or smile of any kind - a very curt and unwelcoming experience. Oh, and don’t forget, the Westin doesn’t offer room service “because of Corona” - like seriously you’re still using that excuse? “We can’t find staff”. Really? Have you considered paying people more for the hard work they do in hotels? Room rates have certainly gone up, so how about sharing some of that excess profitability with your overworked long-suffering unappreciated staff? Maybe if you did that, they would smile more and actually make their clients happy. It almost seems like a deliberate choice by Marriott to let Westin move downmarket since its takeover, because this is now my second Westin stay since corona reopening, and both times have been very rundown.

Lauren Johnson: My father came to stay over thanksgiving weekend to visit my sister who currently lives and works in DC as a medical professional. I am writing this on his behalf as he has said that he absolutely adores this hotel and finds it to be one of the most well kept, clean, and beautiful hotels he’s ever stayed at. My father is a veteran who served 20 years in the military and has been to many places and stayed in countless hotels in his career. He finds this hotel to have some of the kindest staff with some of the best accommodations that he’s ever stayed in. He finds the bellman and valet staff to be especially kind and accommodating which goes a long way for out of town travelers (such as himself). As his daughter who has worked in the industry for many years, I find his kind words endearing and genuine as ‘post’ pandemic difficulties can be challenging. Thank you for taking such great care of my father and I can assure you when we return to the city of DC (which will be very frequent) we will stay nowhere else.

Melanie Merriken: Easy to find and they have a parking garage right next door. There is also valet parking if you are interested. Everyone that works there seems very pleasant and helpful. We were even able to check into our room early

mmchirico: Convenient and clean. The staff were very friendly and the hotel was in a good location, near a nice neighborhood with fun restaurants. We changed rooms during our stay because some partiers had arrived, but at least we were permitted to do so without a fuss. And two months afterwards, I called the hotel for assistance with a lost item, and they were more than willing to help. Very gracious front desk!