Best Hilton Hotels Washington Near Me

g watson: Customer service here is EXCELLENT. Very friendly staff - extra praise to the office manager, Reina Munoz and guest agent Janay! Hilton - you should recognize this location and their staff, they go above and beyond their call to make guests feel welcomed and comfortable. All hotel/hospitality should take this location as the example for service. The rooms are clean, and quite comfortable and roomy - this hotel is conveniently located, just a short walk from Union Station. I was here for business and I was delightfully surprised for the work space and seating area. I was also happy to learn their fitness center is open 24hrs...with my stay being business in nature - it is difficult for me to get a work out in at most places, due to the limited hours fitness centers are available. 100% recommend the US CAPITOL location. If you want to feel welcomed and comfortable, stay here!

Angela Baca: The air conditioning in our room never worked even after they had someone come and fix it. The elevator stopped on every floor. The pool was available but it was foggy and couldn’t see the bottom of the pool because of this. Burned my kids eyes and mine. This hotel is older and not maintained well by Hilton. There are no fans in the bathroom so if you take a hot shower your whole hotel room fills with steam. The people are nice and it is located near a metro. Those are the only two things that are good about this hotel. Only stay here unless you just can’t find anywhere else to stay.

Natalie Martin: The staff was nice and did what they could, but the hotel was overwhelmed and not well maintained. It is unequipped to have more than 1-2 guests arriving or departing at the same time. It also has intentionally inadequate air conditioning. I have stayed at Hiltons in other cities that also have valet only parking. They’ve all had a driveway to pull in and unload your vehicle. This one has only a small shoulder that a maximum of 2 cars can pull into. Everyone else has to just stop in the middle of a busy street. There were no luggage carts when we arrived, left or had to move rooms on the second night. Other guests also told us that there were no luggage carts when they arrived. On the first night the room was consistently hot though we could hear the AC cut on and off. After coming to look at it twice, the maintenance man determined that the compressor in our room was broken so we were moved to a new room (again no luggage cart, we had a lot of stuff as we were traveling with a toddler). The maintenance man explained that the AC units are motion activated so guests will always return to a hot room and it will always get hot in the middle of the night so that’s why it took him so long to figure out that ours was actually broken. This seems incredibly stingy for a Hilton (in addition to being illogical as it takes more energy to cool a hot room than it does to simply maintain temperature). Stay here only if you are a single traveler with one suitcase and don’t mind an 80 degree room overnight and when you return after being out of the room. Other reviews mention how slow the elevator is, that is also true.

Geoffrey D: Parking valet lane is terribly short. Stains on the comforter. Breakfast included not properly advertised on elevator or through hotel. Laid out of first floor is very awkward, why have steps instead of escalator to second floor. Front desk staff were superb. All throughout the stay they were informative, helpful, positive and available! Wait for valet was not long at all, which was surprising. Minor issues, overall decent stay.

David: Very nice hotel - staff were very friendly and attentive to our needs. The Manager greeted us as we were leaving and just make the stay complete. Nice pool and restaurant - special call out Kevon our waiter for one of our evening meals. Great place to stay - close to a metro stop as well.

Chippy McLain: Guest services here should be renamed "guest hassles." Checking in and checking out were lengthy, frustrating ordeals. Paid valet parking was ineffective, slow, and overpriced--and apparently the only option. Showers were inconsistent, with cold winning two out of the three mornings we stayed. One of the two elevators was broken leading to overstuffed rides with no option of social distancing as well as long delays in the lobby. The spa had a new twist: a hot tub colder than the pool. I had hoped for a classy, Hilton experience for my family. I wish I had stayed at a Motel 6. I am thankful that I saw no rats inside the hotel. There were plenty just outside the front door; I assume due to the construction and vagrant tents across the street. This section of DC has some big rats. My littlest did think these were cool; my wife, not so much.

Sassy Sauce: The hotel is pretty decent. It met all of our basic needs. It was as clean as I think it should be but the rest of my party felt it was ok. Parking can be a little challenging in the area but we managed. The front desk staff were pleasant and very helpful. I would go back if I needed to.

Davaish Singh: Older property on outside, rooms are nicely updated with few issues. Room service was impossible to reach, excellent cleaning service and shoe shine. this is a good work hotel if you have to stay. it is not meant for families. Served its purpose, but parking is 52$ even for self park (valet not offered always) and they have a 20$ dest fee just because.

Aaron Stevens: Clean and comfortable hotel with easy check-in. Super soft bedding maximizing sleep time. The lady who checked me in could have offered more information on the hotel. The building layout is huge and tricky. Appreciated the bottled water at check-in.

Loretta Harrison: I travel quite a bit and have stayed at some of the best hotels around. I was truly disappointed with the check in and the size of the room. I only wanted to spend the night so I could travel home safely after an afternoon event. Parking was an extra $52.00 and $20.00 for a destination fee??? I am glad I purchased the room online cause they may have charged me for even more bogus charges. The entrance is spacious but the room is dated for a four star hotel. I say get your stuff together Washington Hilton. You can and should be soooo much better! PS. No microwave or mini fridge. Really

blue Star: This is an older hotel that felt clean to me. I read some of the reviews and was very concerned about our stay but I must say our short 2-night stay was pain free. The room was big enough, clean, no smells or dirty carpet. The furniture had some minor dings and such but did not detract. The location was great for walking around and we felt safe. All the employees were pleasant and professional and seemed happy to be working there.

Jeffrey Vicente: Friendly staff and professional with high quality service and attention to details as expected to Hilton. Rooms are big, spacious and comfortable compared to nearby hotels with same/similar rates. Great location also near at restaurants, White house and capitol. Will definitely come back to this hotel if I go to DC again.

Eric Green: Diamond member review: Location was great. Hotel is nice, front door/valet staff very kind and welcoming. Bell staff and front desk, not so. I did not have to interact with either, that frequently, only when I had questions which were (in my opinion) handled rather rudely. Room was cozy, very quiet stay.. definitely more so than any other Hilton I can recall recently. Someone complained about privacy but that can be solved by simply drawing the blackout curtains. I had an issue with my shower overflowing in the tub… like maybe too much hair or something keeping water in tub. Minor housekeeping issue, half empty bottle of body wash.. no soap to be found anywhere. Meh. So.so

Dee26: I had to switch rooms 3 times. The Ac was not working, the bathtub was clog, they used a safety pin to hold the shower curtain. The towels were dingy. Not what I Expected from This hotel. However I need to thank Theresa who Was Very nice and did everything possible to Resolve my issues. She provided excellent service. I also Want to State the porters provide excellent service.

Ruth G: Old hotel, needs a renovation. Sound proofing is bad. Staff is very nice. The safe in my room was out of order. Good beds. No restaurant on the premise.unlike what the manager says, I was a guest, room 431. The north grill was for breakfast, the Statler grill served only drinks was very loud and not the place to have dinner. How do you treat a guest like this with your response. From 4* to 3*.

Paula Penn: Mr. Frank Poku, Front Desk/Guest Service Agent was phenomenal. I arrived early, ahead of official check-in but he graciously handled everything. And while the original room assigned was lovely, I had some challenges with the layout. Again, Frank was extremely gracious and made the switch to another charming room effortless. Excellent customer service, yet another reason I love Hilton hotels!

Sophia Kaski: The room had a old cigarette smell and there was a big red stain on my sheets. There was no fridge. However the staff was really nice as well as the guest staying here this is definitely not a four star hotel. But it’s in walking distance to the White House and many more historic buildings.

Ronald Walker: Great experience overall for our family. Breakfast was wonderful - especially because the staff got to know us. I had some concerns related to the safety of the front drive (railing forced pedestrians to either squeese between the iron railing or step in front of cars) and iron struts sticking out from under the king-sized bed in our room, but we managed. Great location near Union Station.

Workin Mom: I booked the same day as an impromptu stay with the family. We checked in at 9pm. Choice of parking was valet $59 or park in the street which after 10pm is free & free on Sundays. I was able to park across the street. Our double bed room was clean. Beds are full size, not queen, but were comfortable and bathroom was nicely renovated. I paid $200 for a Saturday night, last minute which I think is reasonable. Modern TV, 2 USB ports and plenty of towels. The clock radio screen was broken & the bathroom fan had cracked drywall, 2 things that could easily be fixed. Overall, happy with the location, price & cleanliness.

Yuhan Wang: I got a corner room on the top floor with a perfect view. Looking at the capitol hill all night was an amazing experience. The shower is amazing. Great staff. However, I do not feel very safe around this area. You can find hotels that are cheaper, newer, and closer to those tourist attractions.

Christopher Platt: Travelled to DC with family for an educational trip, superb location for all that Smithsonian and National Mall had to offer - Union Station within two blocks walk. The hotel offered everything a young family would want, rooms were virtually soundproof, and everything was new, fresh, and clean. We were even welcomed by GM Jeff, he took great care of our kids and other guests at breakfast. Will 100% be returning to this hotel on all future visits!

Anthony Tijerino: My stay at the Hilton in Washington DC - Capital Hill was fantastic! Most notably, the staff member I met or interacted with were all incredibly friendly and helpful, and the hotel’s location is enviable - it is perfectly located within walking distance of many superb dining experiences, the many national monuments the city is known for, and it’s relative closeness from a variety of nightlife options. 10/10 would recommend this hotel as fantastic place to stay and I am 10/10 looking forward to my next stay!

It Starts at Home - Sonali Kapoor: The hotel is absolutely amazing, with the most amazing staff from the vallet to front office, they are warm,courteous,aware and just lovely. The rooms,resturant lobby were all spectacularly clean and everything in place. We enjoyed our stay and the breakfast was delicious. The bar has some gr8 drinks..evening vibe is gr8 there.

Paul Baltadonis: This was the single worst Hilton experience I have had. From the quality of the rooms (think 1960’s build with a late 90’s coat of paint and peeling wallpaper), to the lack of proper housekeeping (had to call multiple times to tell them that no one had serviced the room yet), to a generally ambivalent staff, this was a very poor Hilton experience. The hotel is in poor condition (look at the drains in the showers and the wallpaper and paint peeling off the walls, not to mention all the extra holes in the walls from where they’ve replaced towel holders, etc), the staff did nothing to correct the deficiencies of service (everything was brought to their attention and all they could offer was “oh, I’m so sorry about that”. No recompense, no offer to move us to another facility in the city, nothing. I’ve stayed all over the country, and have ranged in everything from Hilton Garden Inns to the Waldorf Astoria; this was, by far, the poorest example of a Hilton experience I have had. It is unfortunate that this happened to be a family vacation instead of just a work trip. We all got to enjoy this masterpiece….

Lei Howe: Great location in the heart of Washington DC, you can walk to all the major attractions from this hotel. Rooms are clean and beds are comfortable. Rooms are small to my standard, but it is understandable from the perspective of historical building and the location. Service is very good. The lobby manager Derrick is very friendly and helpful. He went above and beyond to find us two rooms next to each other and this made our stay much more pleasant. Would stay there again.

Richard Walsh: Mixed review for families. The location is what you’re paying for. Everything is walking distance. The rooms are okay. Clean. Nothing spectacular. The staff is very friendly and helpful. The bar and restaurant were very good and not over priced. The parking, taxes, and fees were a little excessive. $50 nightly to park and then another $50 nightly in taxes is excessive. Turned our good deal into a pricey 2 night stay for my family of 5. The hotel pool hours were from 6am to 11pm which my kids loved. However it was very small and pretty cold. I would probably not stay here again as the city has many 3 star name hotels for similar prices.

Samantha Showalter: From check-in to check-out the service was excellent! I loved the location, the room was comfy, and the food in the restaurant yummy! The staff was really helpful and provided great recommendations. The doormen so nice and made coming/going very easy & welcoming. I would definitely stay here for vacation, but for business purposes, they made my stay very easy as I was constantly on the go for work. Thank you Hilton Garden Inn!

Sandra: This hotel was amazing. The location is perfect to be able to walk everywhere in DC if you want to see the monuments and all the museums. There is a Starbucks across the street and a breakfast bagel too. The staff is super nice and helpful and the room is big and very clean. The bar and restaurant have great food and places to seat. I am coming back!

Bradley Cellier: Clean property with good restaurant and friendly/competent staff-Nitporn in the restaurant was especially exceptional. Front desk staff seamlessly handled two separate reservations during the same stay without confusion or hiccups - I think Victoria made this happen, so thank you. The property could use lounging and/or more open space to relax. There is no place to sit besides in your hotel room or in the restaurant (and only when open). Room size was OK for a downtown property, and of course parking was quite expensive. Overall - very satisfied because of the cleanliness and staff.

Shilpa Reddy: This is the worst Hilton that I have stayed at. My husband and I called our third party booking company and this Hilton to let them know that we would be checking in late as we had an overnight flight. We were told that this was noted on our reservation and not to worry. When we arrived for check-in, we were “greeted” by rude front desk staff. This person simply did not want to help us and told us he couldn’t find our reservation. Made it seem like this was our fault. Eventually, the reservation was found, but our request for a city view that was booked ahead of time was not met. We waited for two days despite calling twice to have our room cleaned. The front desk said that they weren’t sure what happened; but that they “dropped the ball”. Housecleaning was still cleaning and the front desk said they would check if they could come and clean our room; but then said that it was not possible and made us wait another day. We requested cups or glasses to drink water in since our room had not been cleaned and no supplies had been replenished. We waited 45 minutes and when we called the front desk were told, “we don’t provide glasses, but if it makes you feel better, we can”. What kind of response is this? Plastic cups were eventually provided. I have never seen such lousy guest service. The bedsheets slide off the mattress and there is no real duvet cover. We are Hilton rewards members and were told that we would not get points. We won’t be returning to this hotel.

Catherine Poisson: This whole stay was strange and I should have taken the poor reviews more seriously. We used our Hilton Points to book a deluxe king room for a few days to visit DC. Upon arrival (more than an hour after check-in) the front desk staff informed us that they did not have a room ready or available for us. We’re flexible so we said okay, but they offered a different room - two king beds. We were just grateful to have a room, otherwise what would we have done? Waited in the lobby like others with our suitcases hoping for a room in the next few hours? So we take it, provide our credit card for incidentals, and head to our newly assigned room. The room was somewhat strange: they painted around the tv, the sink drain stopper was dislodged and did not work, and on the first night there was an extremely loud boom that woke my husband and I both up, called the front desk, and they said everything is fine. We genuinely were concerned enough to leave and stay somewhere else but ultimately decided to stay since it was the middle of the night. These things happen, no problem. The location was great and they actually have a pool which we didn’t know so that was a plus. Fast forward to today, a week after our trip, we see we were charged more than $800 (our room was already fully paid for using points), and also a miscellaneous $200 is pending. We call Hilton and after 30 minutes on the phone they say it was a room “upgrade”. With what we already paid, I could not imagine paying $1,800 for our “upgraded” room for three nights. Obviously we will not be paying this. A case has been made between our Hilton credit card and the hotel which we’re hoping has a positive outcome. I just want to warn others of our experience and the possible fraudulent charges, which result in the guest having to take time out of their day to correct hotels mistakes.

Robert P: Good location for visiting the mall but not convient to downtown for restaurants or shopping. Meeting family so booked a two bedroom suite. Very strange set of rooms. No dressers, desk, single chair. Only small hand towel rack in bathroom, no place to hang bath towels. No place to put clothes since no dressers. Had to call down for hangers, robes, luggage racks, extra towels. Room rate included access to "executive lounge" (free breakfast, evening drinks and snacks) but on check in told it was closed due to "Covid precautions", which was total BS since the bar was open with people sitting elbow to elbow. There are better places to stay in DC for what we paid here!

Mike Maynes: Let’s start tomorrow with the positives. This Hilton has a good location for DC Metro as most lines connect under the hotel plaza. It’s about 10 minutes (walk)to the Mall and 10 minute walk to waterfront. Our room had two king beds and a large shower. Make sure you pick a North facing room to see some monuments. The negatives include overpriced breakfast at the hotel restaurant (low quality fruit), no bathroom fan, and all of the L’enfant plaza restaurants and shops close late afternoon when the business crowds leave. They are also closed on weekends. Plan your dinners accordingly. Overall, the place was OK, but underwhelming.

Tu Le: the location is great and everything is within 1-2 miles which is all walking distance. the room was very spacious and sanitary, the shower was fancy and everything was nice. also, we left our bag unattended to and thought someone stole it, the manager let us look through the security cameras and we were able to see that no one took the bag but we accidentally forgot the bag in our room so they gave us a spare key to grab our bag. great service, highly recommend this place :)

Andrea Wunderlich: You are on your own once you check in . Asked for a quick towel change both days and neither was accommodated, had to follow-up when we returned to the room late at night with tired kids who needed showers. I understand housekeeping is on a "request only" basis but when you request it two days in a row and it is disregarded both times its rather annoying. Hotel had a great location and rooms were updated and clean when we checked in,

tk Torres: READ BEFORE YOU BOOK !! I don’t recommend to stay at this hotel, I wish I had read the comments first. My room had stains on the wall. The restaurant menu has a few options. Be aware that they charge you a deposit of $100 for each night AND MOST IMPORTANT at 4 am we had to wake up because of a fire alarm and we had to wait in the shops downstairs, also it seems that this usually happens in this hotel because I was reading all the comments from the previous month and two years ago and others People had the same experience with the fire alarm, I find it a bit strange and disrespectful for a 4 star hotel. There are better options around.

Carlos Gonzalez: The staff were consistently friendly and the location is phenomenal- these are the only two things saving this hotel from failing completely. The beds are rock hard, in-house Starbucks is open for very limited hours, restaurant is nonexistent- never open. Also, for being a 4 star hotel, details matter. For instance, the room fridge was raised on a make-shift shelf and didn’t open without the whole unit completely coming out on your foot, one roll of toilet paper was given to the room, and (btw) the building had two full evacuations due to false fire alarms at 2:30am in a five day span - (two, what!?!) and no acknowledgement to guests - particularly with young families - about the inconvenience, no thought to offer free coffees or bar credit (for instance) the following days as a good gesture. Stay away if you can.

Tiffany Pope: This place went above and beyond our expectations. The rooms were nice and clean. The staff was absolutely next level. My daughter left her blanket in the bed. Once we checked out, housekeeping quickly cleaned the room. Several hours later, as we were getting ready to leave D.C. our daughter realized she left her prized blanket (she has used it since infancy and is very attached). My husband went back to the desk and asked to search the room. They happily let him. When it was not located there, several of the housekeeping staff searched the clean and dirty laundry. They found it in the clean linen! I literally cried at their kindness and compassion.

Blanche Brick: Good location in DC. Helpful and friendly staff. Was not expecting the Hilton Club to be part of Embassy Suites hotel. Rooms were not located near lobby or elevator which made it difficult for someone with walking challenges. Only rooms with one king size bed available.

Rob Emblidge: A comfortable and convenient place in the City, we were able to get to our destinations each day with ease. The rooms are clean and very comfortable. Breakfast is outstanding each morning. The omelet station is a show worth watching even if you are not eating.

Jared Anderson: Friendly, helpful staff. Good breakfast included daily. Happy hour drinks included. Nice rooms and clean bathrooms. The little things make it a great stay. Good location, too. Not far from Georgetown, monuments, Foggey Bottom station and lots of other great restaurants nearby.

Dawn Bean: My husband and I stayed at the District in December 2021. The District is located on the top three floors of an Embassy Suites. As a Hilton Grand Vacations owner I was expecting the same type of "home" feel, but you feel like you are an Embassy Suites, same type room, same amenities, etc... An example is most time shares have either a washer and dryer in your suite or free access to a laundry area. Here, not only did we have to pay to use the washer and dryer we had to go down to the main floor get a bunch of quarters, fill our suitcase with our dirty laundry on the 8th floor, then go down to the 3rd floor to do laundry. A laundry basket would have been nice in the room and if we have to pay to use the machines at least have them so you can use a card or your phone for payment. Another example is there was only a wine fridge in our room, not a mini fridge, a wine/beverage fridge. A mini fridge, with a freezer would have been nice as well as a convection oven/microwave instead of a cheap microwave. Overall, the place was clean, nicely decorated, the staff was efficient and in a great location. Next time I would use my Hilton Honors points instead of using Club points and just stay at in an Embassy Suite room.

Jess Xu: Cons: 1. Comforter has blood stains. 2. Personal hygiene supply is limited. 2 queen bed suite has one soap. Pros: 1. Breakfast is superb. 2. Staffs are patient, kind and supportive. 3. $55 for secure enclosed underground parking with elevator is fair for the location and service. 4. There is a street market just across the street with a wide range of organic goods. It is late night and we tried the sushi there, the market sushi is beyond our expectation. Salmon is fresh and creamy.

Tina Mihaly: Excellent staff and ideal location in the District. A nice variety of good restaurants within walking distance, as well as multiple options for overnight parking. I used a self parking garage that I reserved before leaving for my trip. The breakfast offerings were very good and the room was spotless and very comfortable.

Joyce Wootten: Such a cool place! The Hilton Club is the top 3 floors of the Embassy Suites Hotel, so its kind of 2 hotels in one. The breakfast buffet thats included is 5 stars, the happy hour includes 2 free drinks per visitor. The only comment is the parking for hilton is not on-site which is a pain, there is also no room cleaning service and the pool was a bit dirty. Otherwise, highly recommended.

Susan Cassidy: The staff of this hotel are kind and welcoming. They really keep an eye on things, which I appreciate. We felt like we were safe and in good hands during our stay. We found the location really terrific, the lobby and room very comfortable. I was with two other family members, and we got connecting rooms, which made the stay quite enjoyable. Love having the equipped kitchen -- many thanks for including the corkscrew!!

donna minchew: The staff is excellent. I had a difficult time finding the hotel and kept going around the circle and missing the street. They tried their best to help but I found a police officer that gave me directions and I made it. I came primarily to see the Panda Cub and my niece! The staff called the cab for me to take to the zoo and dinner with my niece. They always had smiles on their faces. I would stay again if I cannot find a hotel closer to the zoo.

Rachel Barker: Very nice suite style hotel. Has a business center, laundry room, shop, gym. Free breakfast is really good. All the employees are amazing! Close to metro and downtown DC! Would recommend

Kelvin Yong: Bad staff attitude. Particularly, Danielle Edwards is the worst front desk person I have ever met. Tried to check in @3:30 and was told to wait till 4pm. Then, Danielle told me to check back in 45 min with no explanation. Luckily, I did not sit around at the lobby. My room was not ready until 645pm!! Then the same bad attitude from Danielle when I get the luggage from the storage. Other staffs were professional, but my experience was ruined by one unprofessional front desk staff.

Amberly Nunn: I am on my first night of my first Spring Break since Covid trying to enjoy time with my family. Instead, I am spending the night talking to workers in a nightmare situation. I booked a Homewood Suites, there are two right down the road from each other. I must have booked the wrong one (the one without a pool) and my kids were devastated upon arrival. I spoke with the lady at the front desk and she said she would work with me to get it switched. I called the other Homewood and they were full, so they put me in Embassy instead, still Hilton owned. Now Homewood is not wanting to work with me and is charging me one night stay, saying I left voluntarily. While true, I thought it was with the understand that the woman at the desk would waive the night, especially since I am a VERY dedicated Honors member. I am disappointed and at a loss for words. I will now be paying an extra $450 for a hotel I will not be staying in. We had to save up quite a bit to stay at this brand in the first place; I expected a little compassion.

Sharbari Ganguly: Please do not stay in that hotel! Find some other place to stay! This was the worst experience we ever had have as we stayed there for 4 nights (end of Dec 2021) for a family vacation with our young children. We stayed there for 4 nights and we got horrible Services rather NO services at all. They did not offer room services, as I understand due to the COVID situation they would not offer everyday room service, but they mentioned if we ask for room cleaning they would. Since we had our two young children with us, we requested at least one room service during our entire stay! They did not provide any room service though, just dumped few new towels and after several request they emptied the trash cans only once. The Front desk lady was very rude! We had to keep requesting for coffee packets, paper cups, bathroom soap. Finally the day we checked out we had to wait for more than an hour after checking out for our car as their garage door was not working! Please avoid this place if you can!

Ben Gould: Nice hotel, great location and generally very quiet neighbourhood. The rooms were fine but just little dark, even when the sun was shining I had to have a light on in my room which was a shame. Was with a group and had coupons for breakfast at Chef Geoff’s. The breakfast was ok, service was generally not with a smile and not so quick either. All that aside I probably would stay here again as the check in staff were friendly and very helpful when checking in our group.

JAMES HYDE: The hotel is in a decent location, the rooms look fine. The mattress was slightly uncomfortable, the bedding looked old and worn. The shower was DISGUSTING in 833. Mildew, dirty, missing sealant/caulk, I went out and bought flip flops to shower, and NO water pressure.

Barbara Mele: Check in was fine, the rooms nicely laid out with a kitchen and work desk, as well as a pull out bed. Unfortunately, the fire alarm’s batteries were dying, so it kept beeping, a loud, sharp chirp. The front desk said they could put in a work ticket, but as they didn’t have any service personnel, they couldn’t do anything. What kind of hotel doesn’t have someone available to fix things overnight? I had to ask for batteries, which they then did not even bring up to the room. The batteries didn’t stop the alarm from sounding, so we had to go back downstairs and ask for a different room. Hardly a comfortable or homey experience for a family who has been out traveling all day and just wants to rest.

Dennelle Mattier: The only reason why I gave my stay two stars is because the room was nice and spacious. Otherwise I would have given it one star. The service here was HORRIBLE. After traveling all day, we didn’t get to the hotel until about 10pm. Completely exhausted, we just wanted to shower and get some sleep. To our surprise our bathroom had no shower curtain!! We call the front desk they said they would send someone up. We figured we’d turn on the TV while we wait, but there was no remote control. We had to call the front desk again. After waiting an Hour and 20 min, security knocks on my door and proceeds to hand me the shower curtain as if I’m supposed to install it in the HOTEL bathroom and then says they’re short staffed so he can’t do it. We asked to switch rooms and after a few back and forth conversations with the front desk about how there were no more rooms available, he mysteriously finds another room for us. It’s almost 1am at this point and we were beyond exhausted. We shower and finally sleep. The next day we get back to the hotel late again after sight seeing all day and to our surprise house keeping didn’t clean our room. We call for more clean towels and the front desk proceeds to tell us that we need to come down from our room on the 8TH FLOOR and get our towels! This was the last straw. I travel a lot and this was by far the worst hotel experience I’ve ever had. I would never stay at this location ever again and will tell my friends and family not to as well.

Dee P: Just coming off my 5 night stay at this hotel and wanted to leave this review while my memory is still fresh. Pros: Employees/ Everyone I encountered from the front desk to the shuttle drivers were courteous and friendly. Location/ What I like about the location of this hotel is that it has a good walkscore. At first glance and especially if you are not familiar with the area, it looks like you are in the middle of nowhere but a walk down, I think Florida Avenue, you will find a few shops, some chic restaurants including wine bars, coffee shops, and a trader joes. The hotel is about a mile to the nearest metro station. You need to catch a Lyft/Uber or take the metro to get to all the touristy stuff. Reagan National Airport is only about 15 minutes away by car, Dulles possibly 30 mins away. Complimentary Stuff/ There is complimentary water and coffee available throughout the day. And a hot breakfast is served. The breakfast is nothing special. Mostly continental items with 3 hot options, not much variety. There is also a shuttle that runs from 8am-6pm daily that will take you any place within a mile of the hotel. Cons: Where do I start?? The rooms are spacious but outdated looking to me. They are only serviced on Mondays, Weds, and Fridays. We arrived Wednesday, changed rooms on Thursday and our room was not serviced our entire time there. We had to constantly ask for toilet paper. You would think since they service the rooms 3 times a week there would be ample items like toilet paper and fresh towels left in the rooms for guests. Each time we called for toilet paper we received ONE roll! The last time we called, noone showed up. I had to catch a maid in the hallway on our last day. Two out of the four lamps in our room were missing bulbs so they did not work. TV did not work in the first room, the safe did not work in the second room. I opened the coffee creamer left by the coffee pot and it had curdled. I guess its been there forever. Since the hotel is undergoing construction certain amenities are not available including the gym. I misplaced my eyeglasses and looked behind the mattress by the headboard and saw some party decorations left there. Which tells me that the room is not thoroughly cleaned. I travel a lot and this hotel could do much better by paying attention to some small details. The cons, especially the lack of cleaning and lack of amenities far outweighed the pros for me, would not stay here again.

Jonathan Tello: Stood here a few months ago in November got there around 10pm the 2 people in the front desk a girl and a guy were no where to be found there was a friend of theres in the lobby who told me he did not work there but that the enployees would be right back. 15 min later they came out the back smiling and acting weird not sure what they were doing in the back together for over 20 mon. They were dry at checking me in. The room was ok but kinda old looking. The breakfast people do not allow breakfast to be taken back to the room. This was from nov 8-9

Darshan Kataria: Only stayed here for one night, but the service and the rooms were excellent. Quick and easy check in and check out process. People at the front desk were helpful and accommodating.

Oscar Alvarez: I was told the pool was available when I was making the booking with the online reservation rep and to my surprise the pool has been closed since the pandemic started and remains close. I specifically asked for this in order for me to keep my cardio routine while traveling for work. Very unhappy with the outcome. Broken furniture in the room, SMH Hilton stood for something more respectful than this. Times are changing

Kolbi Harding: The staff and security members for this hotel were always welcoming and accommodating. Great location, safe, and lovely service. Our front seat Host Deshaunda was fantastic.

Dawn Tarasyuk: The staff were incredible and the service was impeccable! Room and lobby were clean and the shuttle was a convenient way to get around. Loved this hotel!!

Elline Salvatierra-Farinas: We had a wonderful stay at this hotel, great views and accessible to a lot of restaurants and tourist sites. The hotel service was excellent. We had a late flight out so had the chance to visit a museum. The hotel kept our luggages after checking out and we just came back for them after a museum run. I would just recommend to advise guests not to park before checking in to prevent the hassle of taking the car out again and have it valet parking. Overall, the hotel was beautiful, welcoming and great service. I would highly recommend to stay here

Monica Kim: The Location is perfect: this hotel is nestled in the heart of The Wharf where there are many restaurants and events. The actual style and amenities of the property are very nice. But the hotel site offers misleading room descriptions. I requested a River view room, but visibility was very limited: my room was directly above the courtyard. I understand that recent construction obstructs the River view, but that should be communicated to guests either during check-in so special requests could be made. Or additional accommodations should be offered. The overall cleanliness of the room was good (bedding, bathroom, seating), however there were handprints on the wall and lampshades which is pretty concerning.

Andrew Harmon (Werd69): Great. Beautiful looking hotel. Wonderful location. They have a small restaurant which is expensive, a bakery and a rooftop bar. The hotel looks brand new. We had a standard room with a partial water view. The room was amazing. Oh and the pricing seemed fair to me.

Russ Dean: Keisha took wonderful care of us and accomodated an early check in. Valet was professional and on point. We had a studio suite that met all our needs. The bathroom left something to be desired but the floor to ceiling windows and accompanying views of the wharf and beyond made up for it. Location is perfect for a night out with lots to do and eat within 10 min walk. A must stay for me and always book riverfront!

Tasha Fuller: We did an overnighter for our 25th Wedding Anniversary and had an amazing time. The room was spacious and gorgeous, we had an amazing view. We could not have picked a better location, the hotel was in the heart of the wharf and it was a short walk to the National Mall. We thoroughly enjoyed the free bikes and they really came in handy when our car was towed. Word to the wise, use the parking deck. The food was also amazing.

Jami Frye: Came into town for a last minute passport need. This hotel is not only conveniently located and reasonably priced, it is top notch clean and accommodating. Staff is 5 star terrific all hours of the day. Bar in the lobby, lounge on the second floor, pool, nice suites with pull it beds big enough for 2 kids. I could go on and on. A fantastic stay, which certainly helped with the woes of having to deal with the passport agency( they were super nice too, just a long line) loved it, I’ll be back every time I am in DC.

Angela Richards: Before I say anything negative about our stay I absolutely have to start by saying the staff is beyond compare. From the desk attendants to the valet staff everyone was so wonderfully helpful and super friendly. Their claim to any good ratings has to start with these employees & I hope management pays them accordingly. But we need to talk about the beds. I’m sure bed firmness preference is one of those things where you can never please everyone but I can’t believe these beds are pleasing even the majority. This firmness of these things are one step up from sleeping on the floor & the linens are papery. We were supposed to stay for 3 nights but after speaking with some other guests in the hotel & their confirmation about the mattress situation we checked out early since it appeared all the mattresses were going to be like this. My back is killing me and I won’t be able to make it 2 more nights. Upgrade everything about the bedding and this place would be a great find.

Terence Mack: Hotel’s location is convenient, with metro stop across the street and ample restaurants within close proximity. Quality of room was very good in all aspects. I gave a 4-star rating (and not 5) because I was on business trip and in a connecting room where I could easily hear folks in adjoining room. I changed rooms midway to non-connecting room, which was much quieter (lesson learned: beware of thin walls if in connecting room). Other amenities are very good (free breakfast in large room on second floor that also represented nice sitting area with good scenic views, small but very good fitness center, and rooftop bar). Staff is also very nice, professional, and pleasant.

Jason Young: I travel often for work and typically stay at Hilton for rewards points, but this place was a mistake. Location is great, but would not recommend. I stayed here for 8 days. On day 4, I put in a request for towels. It took 3 requests to the front desk before towels would show up to my room. On day 6, I finally received towels. Additionally, I requested room to be cleaned/serviced 3 times and each time I was told “we will get you on the schedule”. Housekeeping never showed up. I stayed here for 8 days and could not get clean linens, trash cans emptied, or even toilet paper. Eventually, I bought my own toilet paper as I was fed up with the service and staff ignoring my request. If you are planning to stay here for an extended amount of time, I would consider other options even though location is great.

Taneese Hilliard: One of my favorite hotels to go to! Every time I’ve stayed it’s been such a good experience; I’ve even stayed for my birthday there once. The staff are so nice and helpful. The beds are so comfortable and the hotel is clean!!! And I will be back soon!

Elissa Gervais: Can you stay here with a baby (or young child)? Yes! We stayed in a one bedroom with kitchenette. It had enough basic amenities to be really helpful (dish towels, dish soap, bowls, cups, etc.) and a full sized fridge. Everything was very clean. Cribs are available. Staff is unbelievably friendly!! Everyone went above and beyond, and was so nice. It made for such a nice stay. Valet was easy to use. App-based, which allows you to easily request car at any time. Pool is small but clean and towels were provided. Our son couldn’t get enough. Fitness zone appeared clean. Breakfast is offered daily. Location is amazing. Navy Yard itself has so many restaurants and outdoor patios, all within a short walking distance. Boardwalk along the river. Metro is just over a block away. Capital Hill is just over 5 minute drive; Georgetown 10-15 minutes; WWII Memorial 10 minutes; Arlington cemetery 10-15 minutes; National Zoo 20-25 minutes. Lots of activity in the area during baseball season, and there is a weekend farmers market during the warmer months.

Karen Orr: Hotel rooms are clean and cleaning staff are very friendly and hard working. I was disappointed with the pool not being opened in the middle of summer. Beds are uncomfortable and the pillows are so flat, all six of them! For the price of this place I expected nicer beds n pillows.

Keyani Rainey: Super nice inside , rooms are spacious! My only two negatives are there is one microwave in the lobby for everyone to use instead of it being in the room also the sheets had stains on them and the bathroom sink was not clean. Everything else was great!

Sophia Coren: Friendly staff and decent breakfast but they are understaffed so requests take a few hours. They also had run out of shampoo and conditioner when we stayed. Room: We stayed in a one bedroom suite. The room was clean, modern, and spacious. I do wish the room had come with a desk chair in addition to the normal wood chairs as I was working remotely. The kitchen did not come well stocked. Our room had one small pot and lid; one large lid but no matching pot; and several knives and forks but only one big spoon. The bathroom did not come with shampoo or conditioner because the hotel ran out (they were not resupplied before we left so we never actually got any). The shower was large and the water pressure was good. Staff: Friendly but clearly understaffed as requests took a few hours. Location: Pretty good location within walking distance of the national mall.

Tiffany Michelle: Upon arriving, an early check in was offered. I left my bags and went to explore the city. I received a call from the front desk saying that the early check in was available. I went back to the hotel and it was past the original check in. The day manager was gone and the next person denied calling and said our room was in fact not ready. We waited for several minutes then issued a room. When we finally made it up to the room. The room was dirty with pet hair on the floor and the door not opening properly. We had to use force each time we needed to open or close it. The room was hot and the thermostat was locked. Engineering was called 3 times with no improvement in the room temperature. Staying in a hotel where you can’t adjust the temperature is awful. We were offered a room change around midnight. We moved into another room after two miserable nights with no air conditioning. I was offered a room credit for the inconvenience and terrible service. When I went to check out, there were no notes on the account. The manager said he would ask his employees and call me back. Of course, he never called. The room was very overpriced to have such a terrible experience.

Celeste Swanson: All the staff were incredibly friendly and helpful...especially Shaquita! The room was very clean and spacious. The breakfast was also fantastic! The breakfast area was super clean, and they had plenty of each food item. The pullout couch was somewhat uncomfortable, but everything else was great!

Fletcher Falls: I want to start off by saying that the front line staff at this location was extremely friendly and were as helpful as they could be. This review is directed at the management team. My issues are as followed. 1. Currently I have been overbilled by $65 and they are unable to correct it. 2. The pet policy is not clearly stated. it states pets are welcome but there is no information in the large print that there is additional charge. It just states to give them a heads up. Which I did. 3. I asked for late check-out when I booked told it was not a problem I even called. Then when I get there they told me I could not have a late check out. As they were fully booked the next day. 4. We rent a King suite with a pull out couch to sleep a family of four which was our intention. Unfortunately the hotel could only supply a bed sheet for the pull out couch and no blanket. They told me there was supposed to be one in the room there was not one. I called the front desk and they said all their laundry was out being cleaned so they could not provide one. There was no mention of reimbursement for this slip in service. When I called to discuss these things I was not happy with how it was settled. They basically said it was a me problem. Currently my stay which online stated would cost me $193 including taxes is costing me $350 including taxes. Just killing you with the extras in fine print. Pet stay $50, car parking $49 and what ever else they overbilled me on. Just make this information more upfront so people can make an informed decision. I will be avoiding Homewood suites until they can be upfront with their guests.

Carolyn Tomaino: Really beautiful hotel, a 1 mile walk straight down to the white house in a quaint "brownstone-like" neighborhood. Safeway with a Starbucks right across the street. Staff was incredibly kind and helpful. Handicapped room was a little snug but we made it work. Kitchen stovetop had a hood, which kept the smoke detector from going off when we cooked steaks for Christmas dinner. Not much parking beyond the pricey valet but they worked quickly and it was worth the price. We will be back!

TASHA HARRISON: LOCATION LOCATION LOCATION. If you need to be near the DC convention center, this is your spot. It is a quick like 7 min walk. It is located by great restaurants AND across the street from a grocery store, which is awesome since the hotel suites have a kitchen. The price was high but compatible with others in the area. Very nice staff. Comp breakfast was sufficient; hot and cold items. The fitness center has good equipment. I would definitely recommend. Garage parking at the hotel is $49 per day. Again about the same for other hotels. So if you dont need a car, dont bring it.

Silvia Goulart: I have just checked in. room is terrible! everything outdated. the desk chair has a hole on it. dirty walls, door…. all the glasses are dirty. there is remaining soap from past guest on the soap dish inside the shower, not to mention pubic hair all over. water by the toilet floor. bath towels I wouldn’t give my dogs and only 2 bath towels for 3 guest on the reservation . thought I should trust hilton brand. extremely disappointed.

Jonathan Andersen: Opted for the large suite to house my family of 6 for a week long vacation. Brought along a twin air mattress for my adult son and was able to leave it up and the couch bed setup, with room to spare and move around. Staff was excellent. Room size was great. Rooms are just starting to show a bit of wear and tear, the only reason this hotel was not given 5 stars. Morning breakfast was a great time saver allowing us to fuel up and head out for a day of exploring.

Patty Adams: Clean, comfortable hotel. Pool is small, but well maintained. Breakfast has a lot of options, but the quality has gone down since COVID. i.e. Watery eggs, thin heat n serve bacon & sausage, fresh fruit only 2x per week & only cantaloupe & honeydew. Only got the fancy danishes once when I went within 15 minutes of opening. Coffee was atrocious. Happy hour was Budweiser & cheap red wine. Cash bar offered a few local brews though & were generous with their pores.

Jane Kolotka-Earl: Attended my nephews wedding in Washington DC. We booked at this place and we’re so pleased with the service we received. The breakfast and happy hour was great. The pool was nice but too many kids splashing and being rowdy. The hot tub was not working properly. We notified maintenance. Normally that would have upset me more but we were very busy enjoying our weekend with family so I’ve cut them some slack! If not for the pool and hot tub issues - this place would have easily received 5 stars,

Mary Leibold: I am going to be honest, I expected more. The staff were AMAZING and so helpful. I am a nurse and came to DC for a just a night get away. After all my activities I arrived late but planned a nice night in treating myself to room survive. Unfortunately they had closed the kitchen early. Relaxing in bed I was shocked to find out it didn’t have any smart features or any ability to even buy a movie. So o watched TV on my phone. And after asking for late checkout to sleep in unfortunately I was still awoken by housekeepers. Nice staff. But I expected more.

Trent Brink: I realize that there are staff shortages so I won’t be too harsh with my review. The front desk staff were friendly and quick to help. My main complaint is that the room was in need of renovation and updating. Other then that the cookies were delicious and the valet was easy to use when it wasn’t too busy and we didn’t have issues with other people staying at the hotel. The location of this hotel is extremely convenient, close to the interstate, a metro station, the mall, and lots of restaurants. Which is why I picked this hotel.

Rebecca Everett Brady: While the staff was very kind and hospitable, the facilities were very old and dingy. The A/C units seemed like they were hanging on by a thread...set at 60F to achieve a temp of 75F. I did not feel comfortable touching things or putting my stuff down. I was thankful I only stayed one night, and would most definitely not stay again or recommend based on the building, unless they did a huge rehab.

Matthew Matack: The A/C is absolutely terrible in the rooms. They will send up maintenance and poke around but you know that there is no way get the A/C to blow cold air when the unit is not in your room. I expect that if it’s almost 100 degrees you would want your guests to stay comfortable. It would be great if the management could get this issue resolved, no one likes sweating though the night! The staff is friendly and the valet is fantastic. Read the other responses and notice the A/C is an issue, I wouldn’t recommend during the summer months.

Leila Camejo: Horrendous! Ghetto… no service if staying over one night. Didn’t get clean towels the following day on a 2 night stay. No coffee pod fill and no toiletry fill. No garbage removal neither. Bed was not made (understandable in these times) but no clean towels?!?! I had to call and get everything myself. Housekeeping didn’t speak english and front desk staff had ghetto attitudes! Area where hotel is located is despicable. Noisy hotel. You hear everything through the walls and outside the door. Poor selection of snacks in store. Rooms extremely small. Would NOT recommend anything about it. Paid too much ($200/night) for a tiny room and no service! Ugghhh!

Ziv Edri: I have only bad experience from this hotel. 83 degrees out side 95 in my room and the air conditioner is not working. Let the lobby know (didn’t even look at me when they were talking) and basically said Nothing we can do. Just wait. Didn’t offend to change the rood didn’t offer any compensation for the bad experience. They just didn’t care! Didn’t even want to refund after I said I would like to move to different hotel. They are the worst. Not planning to go near them in the future.

Adi Misigoy: If I could give ZERO stars I would. We arrived late last night because of flight delays - our room was HOT. We told the front desk they sent someone who turned it off and back on. We all took cold showers and tried to sleep. Everyone - including the baby - woke up SWEATING and none of us even used the sheets. We complained first thing in the morning. We were told it was this side of the building and would affect all of the suites. They were supposed to have someone fix it but if they couldn’t they’d move us to side of hotel that AC is working in but we’d have to be in two rooms - fine. Go out to spend the day out and about. Return at 6:30 PM and it’s HOTTER than the night before/the morning. Tell front desk. They say they are going to send the engineer and tell us not to take hot showers as that will make the problem worse. What?! Go out to dinner, return almost at 11pm - it’s HOTTER in the room. It’s 81 degrees outside and it feels COOLER than this room. Hallways are cooler - so clearly the AC is working somewhere. Now they are claiming the whole hotel is like this and that our room is at 60 degrees. We run our AC at 70/71 degrees at home and it’s COLD there’s no way this is even 80 degrees in here. We have grandma with us and a baby - this is ABUSIVE! I booked this directly through Hilton and I’m a Gold HHonor member. This is BEYOND unacceptable. And this isn’t even going into the mold in the shower, ripped up carpet between the bedroom and living room, dingy state of everything. DON’T STAY here even if it’s free! At this point they should refund us and get us a room at another Hilton Hotel in the area and transport us. Front desk claimed they’d refund us - and bring fans to the room - when my husband goes back minutes later to say sure refund it (in case we can find somewhere else to move ourselves) - and she back peddles and says she can only refund one night on points (even though I booked directly with Hilton) and we are having to live through this hellish heat for our THREE NIGHT STAY!

amber then: We traveled to the area for a family members funeral and had made a group reservation for 12 people. Every single one of our rooms were disgustingly musty and hot. We called front desk to tell them our rooms were incredibly hot even though the thermostat read 60 degrees. They sent a tech that was in the room for no more than 1 minute, he said it was fixed but he didn’t do anything at all. We all slept without any covers and were still drenched in sweat. We asked to change rooms in the morning and they sent us to another room that was exactly the same. The rooms are significantly hotter and more humid than even outside. The AC only blows the fan, not cold air. Horrible experience.

Linda Maneen: Every staff member was great, helpful, friendly, and welcoming. Each did an excellent job in representing Hilton. The rooms definitely needed upgrading, so it is good that renovation is underway. Some guests were obnoxious, but that could not be helped. Fewer dogs would have been nice, too. The breakfasts and happy hours were most enjoyable. Because of the staff, five stars were earned.

Laura Taylor: This is the second time I have stayed at this hotel. The staff are excellent. I would like to mention Jessica, Richard and Brigitte who provided excellent service. The breakfast and manager’s reception are great. The rooms are clean, but during the course of our stay (that is why I have only given a 4 rating). The rooms could have been cleaned a bit better. One day, our garbages were not emptied. Overall, it was a good experience, but with the room blocks for the conference I attended, I was not able to stay a day longer that I needed to.

Allison H: We typically love embassy suites. Location here is excellent. The hotel is under major construction. We had to step over uneven floor and construction zone in lobby. Room was large but exceptionally worn. Stains on carpet and sheets. Worn arms on chairs. We were woken up to a jackhammer at 730 am on Saturday. People on our floor had a pot party. We talked to manager who did try to make it up to us. They said they kicked out people with the pot. Very friendly staff. Many people came to breakfast in bare feet. Parking is very expensive at over70 per night with tax. Might be ok if completely renovated in future. Very different experience and level of clean than any other embassy suites we have ever stayed.

Katie Parsons: Hotel is nice and clean. Friendly staff. Valet parking is $69 for them to park it in a garage under the hotel🤯 of you ask where else you can park they (valet) will tell you no where, it’s too dangerous if you don’t park with them but couldn’t explain why. Complementary and made to order breakfast. Complimentary happy hour. There is no restaurant at the moment it’s being built and the pool area no longer has a hot tub so that was misleading. The hot tub and restaurant are why we booked here so that’s a disappointment. Pool is very small but other than those three things the stay was wonderful.

Bill Johnson: Hotel location to the airport and a free shuttle are the only good things I can say about this Hilton. The lobby was nice. Rooms were old and aged. No USB ports and plugs were not easily accessible. Rooms need upgraded. Light switch panels are yellowed and dirty. Bathroom wallpaper was peeling in places. Shower water pressure was nice and strong. Room was clean, but needs to be updated.

Nicole Moore: Came here with an organization for a summit conference. The only negative comment I have is that there was a lady (short, curvy, middle aged looking) at the front desk that was extremely dismissive and rude when asked a simple question about the shuttle bus. For someone who agreed to a hospitality job… she needs to work on being hospitable. Her attitude was completely unnecessary when we were waiting for the shuttle for over 30 minutes trying to be on time for our flight. Other than that. The stay was great. Room was clean and was cleaned thoroughly for the three days I stayed. A front desk lady (from New York) and Milton were extremely helpful, kind, and accommodating along with some other staff members. Central location. Not too far from downtown DC and plenty of food options in walking distance.

April Clark: My stay here was horrible! Starting with the blocked entrance and nobody moving cars to even be able to check in or park! The hotel definitely needs a Reno! I stayed on the top floor and there were some guests next door who were super loud and rude. I don’t blame Hilton for that, and they did move me down the hall but my other room still had to hear my he noise until after 1130 at night when some other guests started yelling for them to shut up. The water pipes made noise all night and when taking a shower the water kept cutting off! This was the worst stay! I couldn’t sleep, couldn’t shower properly and then when going to eat breakfast before checkout the staff member khan was super rude! It was 845 In the morning and they were out of almost everything on the menu! He kept cutting us off and saying we don’t have it! If breakfast ends at 11 why is the menu down to 1 option! I’m so disappointed and embarrassed to be a diamond member after this stay!

Krista Cortez: We only stayed here because we had an early flight out of DCA the next day. The hotel had a beautiful lobby and parking was pretty straightforward $40 for the day. The rooms themselves were outdated and small. The TV screens were small and the ambiance of the room didn’t match the beautiful lobby. Upon check-in, the reception desk wasn’t super friendly (more blunt and to the point) and didn’t provide extra details to enjoy the stay like where the gym or pool is or what time the restaurant is open. Definitely some room to improve in hospitality.

Jim Smith: This Hilton is a little old but fairly well maintained. Great proximity to the airport and can walk easily to a few restaurants or catch an Uber or metro to DC. Parking garage is under the hotel which is convenient. If you are parking recommend getting the stay and park rate which gives you parking for a much lower price than just paying directly to park. Our king bed room was very large and it was clean but the could use some updating. The lobby area looks modern and clean

Katie: One of the more dated rooms I’ve stayed in in a long time. Bathroom is cramped and not lit well. TV is tiny and old for what you expect to see in rooms these days. Doors slam shut, and there is no noise proofing. So you can hear when every person on your floor comes and goes. Air conditioner was squeaking and knocking non stop, and it was very loud. A bummer of a stay. Staff was very friendly and the only reason this didn’t get a 1 star visit.

Termia Pendarvis: Well first off my daughter saw a rodent in the room our first night there. I actually had to pull the sofa back in my suite to find my phone and there were mouse droppings all behind the sofa. Second, the sheets had not been cleaned properly. Two of the doors were broken. And the mattress for the pull out sofa was damaged looks like it needs to be replaced immediately. The cleanliness was not up to par. However the staff were very pleasant and attentive which is why I gave a 2 star rating.

Intan Agan: Our flight from JFK was cancelled to FL, so we decided to drive back home. We stayed in this property just to get a good night sleep before we hit the road the next morning. When we got here June 16th around 12am, the front desk didn’t say a word, not even a smile or Hello, totally forgot her name. Give us the room key without any explanation, give a sour face. Like reallly!! We got to the room, my husband open the fridge, 2 small roaches fell out from inside the fridge. 1 big one in the tub (bathroom) and 2 more inside the microwave. Who know how many more inside the room. We didn’t want to complain right away as my mom ready get some rest. We took some pictures, so we can asked the front desk the next day to clean the room or at least got an explanation why we got such an filthy room! Checking out the next day, same thing no hello, or at least asking how our room was. This place has no hospitality at all , service is so poor, very unfriendly, filthy place. Will not go back to stay here!

dave bardsley: Room had large water stains on the ceiling, exterior looked horrible, not taken care of. They charge for continental breakfast. I would not stay there again. Fire alarm went of in the middle of the night and the staff did nothing. DANGEROUS

James Bruner: Breakfast is the worst breakfast in any Hilton I have stayed in. Little or no fruit. When there is fruit (almost never bananas) the bananas are green, unable to use on oatmeal and the apples are very old. Very limited menu and way overpriced. Almost no maid service - rooms need to be cleaner. Unfriendly staff. Stay here only if it’s your last option! If one star shows up it is a mistake - should be no stars!

Ashley Wright: My family and I stayed at this hotel and it was horrible. Bed disconnected from head board, when I sat on the end of the bed; the mattresses flipped up. Did a thorough check and found a large blood stain in the mattress that had a foul odor. Ate break the next morning and ants were coming from the food. Told the server and she just swept the ants off and put utensils back in the food. I would not recommend this hotel to ANYONE!

Bridgette Dinkins: I stayed at this hotel while traveling for work. From day one the staff was friendly and accommodating. The shuttle service was great. Breakfast was good and the staff were patient with latecomers trying to grab a bite by the 10 am cutoff. The Housekeeping Dept provided top notch service including a life saving last minute request when I discovered that I had left my laundry in a drawer and was already at Amtrak waiting for my train which was leaving in 45 minutes. Mr. Mike Burns of the Housekeeping Dept located my bag of laundry and coordinated with the shuttle driver to drop it off in time for me to make my board my train back home timely. What an excellent staff! I will be back definitely. Many thanks 😌

Amanda: Everyone at the front desk was really nice and the rooms were very clean. The shuttle was insanely helpful for my friends and I! The pool and hot tub was also clean and a nice area. Breakfast was just okay, but pretty standard for Hampton hotels. Would definitely stay again

Ria Edwards: The room was clean and we had a great view of the Capital Building. The gym wasn’t as clean but its a gym and I appreciated being able to work out. The pool wasn’t the cleanest either but the kids enjoyed it. Breakfast was a surprise, there was a variety of things to choose from. This alone make a huge difference b/c if you’re with children especially, you save yourself the time and money of buying breakfast. The location of the hotel was close to pretty much everywhere we traveled to. We drove, so I can’t speak on public transportation. The stay was well priced, I’m glad our valet parking was included in it, because paying $50 extra per day would have been a deal breaker. But, the parking rates are similar for other hotels in the area, self parking isn’t really an option plus, if you did, the hourly charge would make no sense.

Dag Oestlund: Outstanding service! Due to overbooking, the management acted swiftly to arrange for accommodation for me at an upscale hotel. All expenses covered by Hampton Inn. Even better was it that the other hotel were located closer to my next day meeting. I could not have been more happy. I highly appreciate the managements effort to satisfy their customer. Will definitely book there again.