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1. Verizon - Washington
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· 114 reviews
1529 14th St NW, Washington, DC 20005
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Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Domenic Michael Incarvite: I have never been happier to switch from Metro PCS back to reliability! Everything about it is on point! Even the staff are all personable and understanding! I will never switch out of this service! You get what you paid for...excellence!
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2. Verizon - Washington
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· 133 reviews
1001 Connecticut Ave NW R1011, Washington, DC 20036
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Natalie Thomas: Super nice staff! I worked with Nikki and she was so nice and helpful, I was in and out in 15 minutes with everything I needed to upgrade my super old phone. She got me set up completely and answered all my questions. Everyone here seemed really kind to other customers as well and it looked like everyone was having a good time.
Rachel Murphy: Great experience today. Mose provided excellent customer service as we needed to reactivate lines and purchase a new phone. He was patient and ensured we we 100% setup before we left. Will definitely come back.
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3. Verizon - Washington
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· 81 reviews
1318 F St NW, Washington, DC 20004
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Hongyou Xu: I feel that Verizon Store is best one if you want to get your necessary easily. The same store in Alexandria City VA I went there but hard to find my necessary this morning.
Hardrick Pooler: Adan is a lifesaver! He was able to get my iPhone unlocked when the Apple store couldn’t. He helped me reset my iPhone and recover my data the way it was before. He is an asset to Verizon and should be commended.
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4. Verizon Authorized Retailer - Russell Cellular - Washington
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· 203 reviews
5252 Wisconsin Ave NW #002a, Washington, DC 20015
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Nechama Liss-Levinson: Antonio was outstanding in helping me to get a new phone. He made the experience smooth & easy. The transfer was quick & easy. He also realized that the case I had chosen was t fitting tightly & suggested I choose another one. It was a wonderful experience, which I’d say is unusual in getting a new phone!
Philip Lu: The store employee Antonio provides great service and is very professional. He helped me with my Verizon bill which is normally frustrating but he made it an easy process.
Jereis Smith: See I lost my phone and I thought I would recover it but unfortunately it never was found. So I had to go and get a new phone which is one of the hardest things because your old phone is one of your most personal and most best things that you have. So upon arrival I met Ahmad Who was very patient and listen to everything that I was saying the whole experience was absolutely wonderful. He took his time and help me figure out what kind of phone I wanted and got me the perfect upgrade and the perfect color I would absolutely recommend going to this Verizon store it’s very quiet and not very busy so the sales consultants are able to help you with everything. All I want to say is Thank you Ahmad! You made it so easy. Jereis
Pedro Labarca: David was amazing. He was alone at the store and while helping me he was able to multitask and also take care of other customers as they were coming in. He did this by using moments that the system needed for my issue. So without forgetting me he kept the queue of new customers to the minimum. He was also very courteous and friendly. A welcome experience for me.
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5. Verizon Authorized Retailer - Wireless Zone - Washington
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· 203 reviews
703 8th St SE, Washington, DC 20003
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Hannah Moore: I had a fantastic customer service experience here. I was in immediate need of a new phone, and Asad went above and beyond to help me out. He was very patient and made the process as easy and seamless as possible. This is the only Verizon store I will go to.
DC Child Care: Asad was extremely helpful and patient with my non -tech self. He answered all my questions and provided top-notch customer service. Highly recommend visiting this Verizon wireless store!
Creshion Aikens: AMAZING SERVICE!!!! I Dealt with the senior sale associate Asad & he was great, super nice, patient & understanding. Coming from T-Mobile and changing to Verizon was the best decision I ever made and Asad gave me wonderful customer service. We’ll deserve of an promotion for his patients and diligent work. THANK YOU ASAD, You’re the best!
Sarah Winston: I have been to lots of Verizon stores throughout my life, for broken phones or phone updates. This was BY FAR the best experience I have ever had. The service was impeccable and everything was copleted in less than an hour. If you live nearby and need this service I highly recommend.
Taylor Nolan: Had a great experience with this store! I worked with Luke who was very patient with me and was thorough with answering all of my questions. He knows the ins and outs of everything Verizon/tech related and has impeccable customer service skills. I highly recommend working with him as he made the process extremely easy and I left very satisfied!
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6. Verizon - Montgomery County
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· 214 reviews
6932 Wisconsin Ave, Bethesda, MD 20815
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Michelle Chovan: I went on a Friday afternoon to complete a botched activation on a new phone. Turned out I needed a new SIM card. I made an appt and was immediately greeted and assigned to Franco, who was patient, knowledgeable, and thorough. Took about 35 min to get everything sorted out. Positive experience all around.
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7. Verizon Authorized Retailer - Russell Cellular - Washington
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· 76 reviews
2440 Market St NE STE 902, Washington, DC 20018
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Anesia Sandifer: Kelvin is a great store manager. He deserves a raise!!! He makes all of his customers feel comfortable and at ease in the store, and he is extremely smart and good at his job!
Keno The Poet: Shawn and Sarah were delightful. They handled technical issues with poise and professionalism. I also enjoyed their conversation. Top tier customer service💯
The Watered Rose: This Verizon store is Great! The associate Kelvin made me feel very welcomed, had great customer service skills, very attentive, patient, informative & engages well with customers. I saw him handle 4 different customers at one time, he got every issue handled in the most promptly fashion that he could. Antonio is another great associate, he was very pleasant, understanding & made me feel at ease about some of the confusion I was having with my phone service & data plans. Overall this location will leave the impression that you can be comfortable being a reoccurring customer.
Tanner Hauck: I’m leaving for a big vacation soon and wanted to upgrade my phone to get better pictures and have longer battery for safety reasons. I also work until 6:00pm. Went to a different Verizon on Tuesday and they were incredibly rude and unhelpful. Today was the last day I could upgrade before leaving for my trip so I tried out this Verizon store instead and was helped right away. Customer service was fantastic and I was able to get in and out of the store with a new phone in just under 40 minutes which is a personal record. So grateful for their help.
Lorraine McGhee: Very polite, well educated in their work. Very helpful, they knew my problem and solved it quickly. They are very good. Great smiles.
LaFonda Nelson: I visited this store thinking I would have to purchase a new phone even though I still have 3 payments left. The young man who assisted me, Kelvin Butler, was excellent. He discovered the problem immediately ( I needed a new cord) and rang up the purchase of a new cord. I also had some questions about the new iPhone 12 models and the new iPads which he answered promptly. This young man is an asset to your company and when I upgrade again, I will come back to his store. I enjoyed my experience very much which isn’t always the case in many retail stores. Kudos!
Aldo Rodriguez: Brashon and Antonio were honestly the BEST people ever! Like EVER. If anyone is looking to switch over to Verizon or just upgrade your phone, please ask for them! They are so much fun and great to sit and chat with while they work on your account. I cant recommend them enough! They helped my family and I with amazing deals and great options. Phenomenal!
Alice Harris: I had the pleasure of buying my iPhone from Sarah. She was extremely helpful, and wonderful to talk to! The best phone-purchasing experience I’ve ever had.
Keith Pinder: Kevin transferred all of my info from my old phone onto my new phone. I appreciate the attention that was shown to me from the first time that I entered the store. Thanks for the professional way he went about doing what he seems to have the necessary knowledge to do. I am now pleasantly enjoying my new phone that as time goes on I will become familiar with. I enjoyed my upgrading to a better phone at a place well worth spending my money and time.
8. Verizon - Friendly
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· 4 reviews
Tucker Rd, Fort Washington, MD 20744
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Kenyatta Woodley: This is a Verizon office. The fios and internet services are generated here. This is not Verizon wireless..
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9. Verizon - Arlington
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· 152 reviews
1100 S Hayes St Ste 3032, Arlington, VA 22202
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Virginia Isabel Prada: Every customer service specialist who works there is very professional and ready to answer all your questions. I purchased my cellphone there 3 years ago and since then, I have had only positive experience no matter what kind of services I requested. Thank you! Wishing you all the best!
Four Winds Herpetological: Such a great staff on duty here. Familiar with the area, they were able to give us, not only suggestions of where to visit, but accurate directions. The room was nice and well stocked and the breakfast was good. Man, those potatoes were of special not and they can mix a decent batch of gravy. Everything was very clean.
Noah Shepp: Jose, took care of everything for me, been to the store a couple time and he, has always done the right thing, and informed me of the best deals going on.
D Kemp: Very friendly and knowledgeable staff.
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10. Verizon Authorized Retailer - Victra - Forestville
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· 222 reviews
9141 Alaking Ct Ste 119, Capitol Heights, MD 20743
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J Green: Always a pleasure. Troi is amazing with her custo er service and knowledge of Verizon systems. Not sure her manager name but he is a great manger and represents what astore manager should represent. Thank you both.
Carla Singleton: Received excellent service from retailer. Marcia was very patient and knowledgeable with my technical concerns.
Ashley Harris: The staff here is amazing! They handled everything for me and my overall experience was very good from beginning to end.
Bryce Demmitt: PJ was by far the best retailers I’ve ever dealt with. He took more care upgrading my phone and making sure everything changed and functioned properly. Great experience at this place.
Michelle Stallings: This was my third visit to this location and as always the staff are amazing. They provide every customer with white glove service. Left feeling great about my experience as usual. Trevor, the store manager, excellently juggled the busy store while making everyone feel special and fairly serviced. Will definitely recommend this authorized dealer to anyone using Verizon.
Delores Carroll: It was a pleasant experience and helpful with getting my new phone set up
Djdirty Rico: THE STAFF WAS TOTALLY ON POINT AND MADE SURE I GOT EVERYTHING I NEEDED AND SET UP FOR MY NEW IPHONE 13 MAX 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻👍👍👍👍👍👍 GREAT JOB!!!
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11. Verizon Authorized Retailer - TCC - Jefferson Houston
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· 195 reviews
711 King St, Alexandria, VA 22314
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Andrea Barron: Fabulous service at this Verizon Wireless! William is one of the most knowledgeable Verizon Wireless employees I have ever met, and I have been a customer for 20 years. I thought I lost my phone-- I found it the next day-- and had to quickly buy a new phone before my trip to Puerto Rico. I have to admit I was a pretty difficult customer, because I thought I had lost my phone. He had enormous patience with me, and explained exactly what I had to do starting from Ground Zero with my new phone. Thank you William and Verizon Wireless.
Al MacDonald: Great service! Dealing with phones and other electronics is complicated But the employees there explained everything in great detail! They were knowledgeable and helped me make decisions taking into account my specific needs, Anticipating which counts needed to be linked where etc. While I was waiting for my new phone to be up and running I encountered three other customers who were extremely impatient and yet the employees were not rude and were patient with them. It takes a lot of restraint to do that and it’s totally thankless. Well, I sure appreciated it and tried to stand up for them! I’ll be coming back for all my Verizon needs.
Rosa Evangelina: Shane was awesome! He quickly helped me activate a refurbished phone and transfer data from my old phone after I’d tried for several weeks with no luck and almost returned the phone. He was calm and patient and my friend and I enjoyed his company while we waited. I’ve named my new phone Shana in his honor and couldn’t be happier to have a working phone again. Thank you Shane!
Evelyn Kent: The customer service has improved since I was last here 18 months ago (at the former S. Washington St. spot). Jacob, the store manager, really went above and beyond in helping me sort out about 5 different issues, including moving lines from other accounts and picking phones. Also, he ordered a phone for me, and I decided on a different phone while I was waiting for it to come in. He was pretty cheerful about the change and spent a lot of time talking through the options, and he was kind as well as knowledgeable. Highly recommend.
Lenwood Brooks: Seriously this independent group that owns this retail store should manage all corporate Verizon stores. This was the best cell phone experience I’ve ever had. Jacob and Anthony helped me move my service from T-Mobile to Verizon and made sure I got the best deal possible! They were friendly and helpful. And they cared!
Aaron Vann: Jake is an awesome sales guy! He helped me figure out the best deal for me. The process was smooth and unstressful. He was able to explain things to me in a clear way that I understood. Next time I need a phone I will come to this store because of him!
Amanda O'Connor: Jacob was extremely knowledgeable and helpful to let us know of the best deal to upgrade our phones. We called ahead 20 minutes before closing and told Jacob what we wanted to do and he told us to come in. He stayed over an hour past closing to assist us! We really appreciate all of his help and highly recommend visiting him at Verizon in Old Town!
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12. Verizon Authorized Retailer - Cellular Sales - Mount Vernon
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· 413 reviews
2920 Richmond Hwy, Alexandria, VA 22305
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Kasey Henckell: Right from the beginning, Francesca V welcomed my family and I with a big smile on her face and assisted us very attentively. She made the transaction of getting a new phone very easy. She’s not only professional at what she does but she has a heart of gold and genuinely likes to help others. I highly recommend to book your appointments with her. I also want to mention the store was very clean, sanitized and organized. I am very satisfied with my new phone and the customer service I received. Francesca is the best and deserves every recognition for her work efforts.
Marla Howell: Wonderful customer service. Gary took the time to make sure I got the most cost effective plan and devices to meet my needs. And made sure I did not have to wait for a replacement for my defective phone so I was up and running on a Sunday with no delay. I will definitely go back next time I need something.
McThengle: Mike did a great job walking us through the whole process and we got a great deal with the current offers. He explained everything thoroughly and told us what to do next, like register the screen protector on line, so we could get the best out of our new purchase. We are very happy with our new phones! Thanks to Mike and Cellular Sales! We have gotten all our last three or four phones from Cellular Sales and each time we have been very satisfied with their customer service!
Pat Days: Fran was professional and kept her word in contacting.me. She explained everything about my IPad 100 percent. She talks to you and makes you understand everything about your item. She assisted me with the set up making sure I knew how to work my IPad properly. There should be more Frans through out Verizon. I will only go to the store where she works if she ever left Alexandria.
Jayne Victor: This Verizon location is the only one I will go to; the people who work in the store are so knowledgeable and helpful, and friendly. In particular, I met Ben Brown there years ago and he has continued to make sure I have superb service there always. He and his colleagues give Verizon an excellent name and reputation.
Greg Siebert: I had the absolute BEST customer service and Martin was 5 stars! I shall be returning for any and all mobile phone needs. Great location and very accessible for anyone in the DC area. Thank you for getting me in and out in record time, with a fabulous iPhone 13. I appreciate your effort and will be recommending Martin to all of my friends locally!
Sydney: Martin C was extremely helpful with my upgrade to the new iPhone. He clearly explained all charges that would be on my bill and was respectable of my time. Highly recommend Martin if you are looking for high quality, time efficient service. Martin makes going into the Verizon store a pleasant experience rather than a chore.
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13. Verizon - North Franklin Township
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· 134 reviews
Crown Center, 1500 W Chestnut St, Washington, PA 15301
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James Gordon: Great service extremely knowledgeable. Logan was professional curious will definitely go there from now on.
Bonnie: Rick at the store is amazing went to him several times explained everything really does a great job
John Ealy: Very pleased with our experience at this Verizon store!!! Chelsea was very pleasant and knowledgeable! I would recommend scheduling an appointment before going to the store.
Christine H: This Verizon store is always so helpful with any issue I have. Every employee i have encountered has been knowledgeable and kind! Would highly recommend this location!!
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14. Verizon Authorized Retailer - Russell Cellular - Baltimore County
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· 211 reviews
3920 Washington Blvd Ste 200, Halethorpe, MD 21227
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Jennifer Leary: I came in to start new service and get a new phone to replace my way outdated IPhone 6. Amon was super helpful, gave me a quote and explained all cost, helped me through the process to keep my old number and even helped by putting my screen cover and case on. He was very friendly and helpful, would definitely recommend these guys!
Young N Investing: Great experience with this store , I will never go to another one. Antonio and Amon were so attentive to my issue , while also dealing with other customers they made sure to value my time and I walked out with a brand new Iphone 13 !
Mary Powers: I just bought a new phone from Russell Cellular, and Amon was wonderful. He was very patient with all my questions and made recommendations about products. He was professional and a great communicator. Thank you for making an expensive and complicated purchase so understandable. The parking and access to the store was very easy also.
Taylor Bodmer: I had a wonderful experience with the new store manager today at the Russell st store. For the life of my I can’t remember her name but she transferred my data over to my new iPhone for me and showed me how to factory reset the old one when I’m ready. She was so warm and inviting, as well as informed and speedy! I was delighted to speak with her about family as my things downloaded. Very pleasant Verizon experience as always!
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15. Verizon - Arlington
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· 89 reviews
2930 Clarendon Blvd, Arlington, VA 22201
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Ben Hickert: Excellent service! They were able to walk us through complex processes through their patience and expertise. Bonus points, as we never felt as if there was any predatory sales-pushing.
16. Verizon Authorized Retailer - Your Wireless - McLean
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· 234 reviews
1420 Chain Bridge Rd Unit B, McLean, VA 22101
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Carrie L.: Our family has had excellent service from Adeel and this location. Adeel is knowledgeable, polite, and very focused on the customer experience. He went the extra mile to help me and a new exchange students that had just arrived in the US and is living with us for a year. I highly recommend this location. Thank you, Adeel!
Jean Zietz: This was an excellent experience. Adeel ordered a new phone for me, transferred pictures and contacts from my old phone and even came out to my car to sync the new phone to the car - way beyond the call of duty but so very kind and helpful. Thank you!
Marti B Friedman: Adeel provides great customer service. The Tysons Verizon store had me in tears - Adeel took care of everything on my new phone. We will use the McLean store for all our wireless needs.
Ellen Mercer: My experience at this Verizon store was very positive. I had to order my phone because of some glitch in manufacturing but I was kept informed of progress along the way. And the next month I went to pick it up. Everyone was very helpful and nice.
Helen Young: Nasreen was helpful and patient. I appreciated her willingness to take time to explain the use of my new phone! The new phone purchase was far easier and more comfortable than I expected. I highly recommend her to anyone looking for assistance with a new purchase.
Samantha Chappell: Adeel is wonderful - he is so knowledgeable and friendly. The McLean Verizon store is the best.
Ray Wendall: Adeel was awesome to deal with and very helpful, knowledgeable, and friendly. I recommend him to anyone looking for a new phone and switching service.
Brendon Balow: Adeel did a great job getting me squared away on my upgrade. Took a while but that’s bc I didn’t back up my previous phone data.
Alexandra Freidberg-Strauss: This is my first time doing a review on Google because Adeel at this location was so incredibly helpful. I have never experienced that kind of service or dedication at any Verizon store ever (and have been with them for 20+ years). He went above and beyond to help my mother who was having issues with her phone, offered to stay for 2 hours after closing to get the job done, and had everything ready for us the next morning. Oh, and he got us a much improved plan for the same price. I will definitely only go to this Verizon store as long as I am in the area.
S. H.: Superior, flawless customer service and purchasing experience. Adeel was knowledgeable, friendly, engaging and anticipated our future needs given the multiple changes and upgrades to several lines on my account. He followed up and checked in on us and offered his personal assistance which he did with responsiveness and professionalism. Highly recommend Adeel for any and all Verizon Wireless services.
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17. Verizon - Clinton
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· 176 reviews
8919 Woodyard Rd Suite B, Clinton, MD 20735
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Lady J: I visited the Verizon store in Clinton Maryland today to pick up a super fast wall charger, to transfer my messages and to get the echo off of my Google number. I was greeted by the representative named Shay this young lady was very professional and had very great outstanding customer service skills. Shay assisted me with all my needs and was very patient with me. I appreciated her service so much. Again thank you so much for your assistance Shay. You are my shero.
Eric Wade: I experienced an Awesome time at this store!..The Sales Representative who name was Shampayne was Very Professional, Kind, Courteous, Humorous, Informative and Caring! I strongly recommend a Promotion and Raise,She deserves it.
Karen Pryor: My experience was phenomenal! Their social distancing practices were evident from the time I walked in. The staff member was extremely helpful and was able to get me out in a timely manner.
Nicole Flack: Reading these reviews, these employees don’t get enough credit! When I first came to this store about 6 months ago to purchase my phone, Nikki helped me. Very informative having all answers to all my questions. I came back to add a line and was helped by Saeed. Unfortunately they didn’t have my phone in the store, but he ordered and told me to come back once I received them, so he can get me set up. Unfortunately there was a problem adding my new line. Through no fault of his own! Even though I was in the store for longer then expected, Saeed never gave me the impression that he was rushing. He actually had the patience when I didn’t, to get my service up and running before I left the store. Saeed and Nikki was very engaging and made it a delight to even have met them. I will be going back to them FOR ALL MY VERIZON NEEDS! Even if it’s to pay a bill. Everyone is friendly, outgoing and knowledgeable about their products. If you are not satisfied when you leave this store, then you should check yourself.. Because that staff deserves 5 stars each!
Gloria Brown: FriendlyI got alot done
