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1. DMV Unlocked Wireless
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
237 reviews
Address: 1933 18th St NW Suite A1, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 986-0456
Business type: Cell phone store
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DMV Unlocked Wireless: what do users think?
Caroline Rose: I’ve been in this place a lot recently trying to figure out how to get my work laptop keyboard fixed. Each time they were very helpful and knowledgeable about what I needed to do and ultimately were able to order the part I needed and install it. Overall they helped make a very frustrating experience fairly painless!
e h: Visited the store today as had issues with the lightning dock on my iPhone and it wasn’t charging anymore. The staff at DMV took care of me straight away and resolved the issue in minutes. Strongly recommend d these guys.
Omar Xavier: great customer service. very informative. they work with you and very trustworthy. they fixed my ipad in a timely manner and i was more than satisfied. this is my new go-to place!!!
Ryann Shelburne: Highly recommend them! They have incredible service and really great products! Super easy to walk in a get a new phone!
Judy Gaskell: He was wonderful and made my transition from a dead Nexus google phone work. I highly recommend this service. Go here first before you use more expensive and not as good places.
Jonathan Anderson: DMV wireless was fair with there assessment and evaluation of my Mac book. Definitely would recommend them to a friend looking to get top value on there Apple product.
Response: Thanks Jonathan
Maria Victoria Castillo: Love this place! When Best Buy wanted me to “just buy a new iPhone” for $800 bc I needed a new battery for my iPhone 6, at DMV they replace the batter for $60. Phone still good 1.5 years later!
Candice Phillips: Carlos and martinez were very respectful and help me with my problem I will recommend service to them all the time
2. Mobile X
Profile verified by owner today
65 reviews
Address: 3437 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 560-5677
Business type: Cell phone store
Near Mobile X:
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Mobile X: what do users think?
Wesley Callahan: Quick and easy service to repair iPhone X screen— screen had multiple lines running through it and eventually went black/green. I dropped off my iPhone to run errands in Columbia Heights and picked it up about 20 mins later. These guys have been in the area since 2015 and were quick and professional—come with cash. $125 fix saved me having to buy a new phone.
Washington Redskins: Absolutely the best, quick service you will find! Replaced my completely shattered iPhone 6 screen in less than 20 minutes and looked perfect once done. Prices are very reasonable. This is the place to go if you need any phone repair
Sally Eyob: I had my old phone replaced in a short time of period for a cheap price, Tommy is very reasonable. Definitely my go to person from now on.Thanks Thomas
Vincent Rigdon: My cellphone was fixed in 40 minutes on a Friday afternoon for a very reasonable charge. Omar replaced a small connector, when other shops insisted on replacing the entire screen. He has my gratitude and my respect.
Faye Zheng: My phone was cracked on the both front end and back end, also had ghost touch issue. Now the phone is fixed and looks brand new!! It was amazing. Highly recommended!
Benjamin Gordimer: I got my girlfriend’s iPad screen replaced here. Thomas, the owner, is a good guy and I have a lot of respect for him personally.
3. Mobile2Mobile - iPhone, iPad and Galaxy Repair
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
298 reviews
Address: 1451 P St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 496-0690
Business type: Phone repair service
Web page: https://www.mobile2mobiledc.com/
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Mobile2Mobile - iPhone, iPad and Galaxy Repair: what do users think?
Ernie faska: They fixed my Samsung galaxy A51 in no time and helped me transfer all my lost data to the new Galaxy s20. So greatful they are here! Went to the At&t store and all they did was sell me a new phone and said all my old data was lost. Glad I found Mobile2Mobile on P street!
Response: Thank you so much for an awesome review of our business! Happy everything worked out as you wanted it to. Take care!
Moussa sow: Best cell phone repair shop in Washington DC for Apple iPhone! They offer a lifetime warranty and are really fast! Very nice location on P street NW.
Rich board: Great service. Iphone broke and got it fixed in 10 min with quality glass and service plus a free phone case ! Thank you best service ever !
Kenyona Mccormick: Gear service done less than 15 mins thanks moblie2moblie
Hamidou Arama: AWESOME job fixing my busted samsung galaxy phone. No one else could fix it. What an amazing store!
Response: Thank you for using our shop and your feedback! Happy to hear we were able to succesfully bring your device back to life!
4. T-Mobile
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
84 reviews
Address: 2300 Washington Pl NE #108s, Washington, DC 20018
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 269-2151
Business type: Cell phone store
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T-Mobile: what do users think?
Abdur Rob: Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
Response: Thanks for the great feedback! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
Raymond Harper: I’m not yet a T-Mobile customer but I will one day on my time. Today me & my friends came here to get headphones &! Rob the big black guy really helped me out a lot & his customer service experience is perfect. I’ll be back again one day-Rollingray
Response: Thank you so much Raymond We appreciate you stopping by to see us.
brittney mathis: Very bad customer service! I called in to see if they had the phone I wanted to upgrade to in stock. The young lady who answered sucked her teeth and then proceeded to ask if I had called earlier, when I said no she put me on hold and never came back.
Ryan D: After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
Response: We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me at David.rupertomuniz2@T-Mobile.com
JT “JT” K: Least helpful T mobile I have ever been too. Answer is always they can’t help I need to call customer service but when I go to another store amazing any other store fixes the issue no problem.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at Retailstore2324@T-Mobile.com so we can get this fixed for you?
Diamond Holliday: Worst customer service! Do not come here! They made a huge mistake on my account and basically told me it was nothing that they could do.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email retailstore2324@t-mobile.com so we can chat!
Dani Weymouth: One word: horrible. T-Mobile as a service is good but the store at Washington Place is horrible. There were two reps, each with one customer, and I was next in line. Watched one of them take two personal calls instead of concentrating on helping the customer in front of him and wound up making a basic mistake. I waited a half hour before I finally called Customer Service FROM the store.
Response: Thank you for your feed back as it allows us to always improve our service. We will make sure we take the right measures to give a better customer service.
5. T-Mobile
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
97 reviews
Address: 1146 Connecticut Ave NW, Washington, DC 20036
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 429-0715
Business type: Cell phone store
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T-Mobile: what do users think?
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
6. Real Mobile Repair
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
132 reviews
Address: 1915 7th St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 867-6604
Business type: Phone repair service
Web page: http://realmobilerepair.com/
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Real Mobile Repair: what do users think?
Asanté Marrow: Mohammed was SO SO nice, friendly, and helpful!! He informed me about a lot of things that work with my phone and saved me a lot of time and money!! I 100% recommend them, even if you just have questions. Very nice people.
Miranda Dixon: Great quick service. They ordered the part for my broken Samsung screen, it was there the next day, and they were able to fix my phone in an hour while I got lunch.
Milan: Super fast, excellent service, friendly, efficient and probably the best price in DC. Nasser rocks as well the whole team next door! I am truly impressed!
Rosalinda Edwards: Would definitely recommend them again and again to anyone needing a screen repaired. Fixed my IPhone 📱 screen for me in 30 mins. I was able to go pick up a smoothie and by the time I had made it back it was ready. Great Service would definitely utilize their services again, plus the waiting music is a whole MooD and then some.
Rqkih Ibrahim: Definitely A+ customer service!! They fixed my iPhone screen/home button and iPad screen all for a reasonable price and it looks as good as new. Highly recommend checking this place out if you don’t want to break your bank to fix your devices.
art barrientes: 1st time writing a review ever. Honestly never felt the need to do one before until today. But I smashed my phone and shattered the screen. Googled some shops in the area and stumbled across this place. Called and Mohammad said he could fix it in 15 mins. It took me longer to drive there than it did for him to fix my phone. He was upfront about prices and gave me several options that best suited my financial situation. Hope to never need another fix but if I do it will be there.
Merika Coleman: I am visiting DC for a conference and the State of the Union Address. I broke my screen during the conference. Mohammed came to my hotel to fix the screen and saved the day!! He was pleasant and worked really fast to get my phone back up and running!!
7. Simple Mobile
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
18 reviews
Address: 3533 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 882-0501
Business type: Cell phone store
Web page: https://www.simplemobile.com/findastore
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Simple Mobile: what do users think?
Ambria Smith: The guy that answers the phone is unprofessional, rude, and nasty. Don’t bother doing business at the Washington DC location. He deserves to be FIRED!
Luis Gonzalez: one of the worst places i have visited
Response: please tell us why
Arturo Restrepo: (Translated by Google) Worst place ever in town to get / buy / pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. The worst place to buy or purchase any service, the deal is derogatory and if you neglect you, you will be ruled out because you ask them something. I do not recommend it. Surely the owner did not attend me. (Original) Worst place ever in town to get/buy/pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. El peor sitio para comprar o adquirir cualquier servicio, el trato es despectivo y si te descuidas te reganan por que les preguntas algo. No lo recomiendo. Seguramente no me atendio el propietario.
Roberto Zegarra: (Translated by Google) Lousy experience(Original)Pésima experiencia
Response: You don’t want to pay for the service You want everything for free Peruvian
David Pabon: (Translated by Google) Good phone plans, cheap, without a contract of permanence (prepaid) (Original) Buenos planes de telefono, economicos, sin contrato de permanencia(prepago)
Response: Thanks
GERARDINO EN LA CANTONA *******: (Translated by Google) Family promotions 2021 (Original) Promociones familiares 2021
Response: 👍
Yesenia Ramirez: (Translated by Google) Excelent service(Original)Exelente servicio
Response: Thanks
8. T-Mobile
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
110 reviews
Address: 3225 14th St NW, Washington, DC 20010
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 518-5268
Business type: Cell phone store
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T-Mobile: what do users think?
Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
Tra My Nguyen Thi: Very bad customer service.I called to cancel my plan on 04/22/2022.They told me that my billing cycle from 03/10-04/09.So if I call after 04/09 I need to pay full month with amount $120.00 for 2 lines.I agreed to pay full month.She told me to call back in May to make sure that I don’t own anything else.So I called back And she told me that I don’t own anything from T-Mobile.That why I told her to remove my automatic payment on T-Mobile account.And then after that in June I received a letter from them to ask me pay for amount $130.00 because I cancelled my plan that why amount go up.And the period date also different with the customer service said from 04/17 to 05/18.I feel like they want to take money from your pocket if you cancel plan.I called back and explain them what’s was happened to me and the lady name CINDY told me that she asked her supervisor and her supervisor approved for me only pay 5 days from 04/17-04/22(5 days I used with T-Mobile) with amount $21.67 and She said I don’t have to pay anymore .They are cheating me.After I paid that amount they sent me a letter ask me to pay $103.88.If not they will send me to collections.First time in my life it was happened to me that a big company in US trying to cheating customers.I called back to customer service and lady name Elizabeth blame to Cindy fault and said I still need to pay $58 instead of $108.33.After that she tried to transfer me to her supervisor name Fred.And he tried to blame his staff didn’t get train well and he still want me to pay full amount but he will give me $50 credit.They are very awful customer service.Be careful if you want to transfer to T-Mobile.You will get the same situation like me.I’ve been with T-Mobile almost 5 year’s and last thing I received from is the BAD CUSTOMER SERVICE.Go to another carrier you will get better deal.
Response: We’re sorry to hear this Tra My Nguyen Tai. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Gigi Mathews: Terrible customer service, The guy had an attitude of a bouncer, even a simple question seem like it was going to explode his bird brain.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore8545@t-mobile.com so we can chat!
Crystal Dixon: Came in yesterday to get phone serviced staff was very rude except the guy.Nobody greeted me and one lady short African American was loud and rude.She rolled her eyes at me like I was an issue coming there.They are biased towards customers all the women spoke and wished Happy Valentines to everyone but me that came in.Be advised go to gallery place location lovely.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at retailstore8545@t-mobile.com so we can chat!
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Gabe: Went in June 2019 and the rep was on his phone taking a personal call the ENTIRE time he was “helping” me. Traded in my phone and the guy said I would only pay a fee of like $50, which I paid up front at the time, only to find out now I was tricked into financing a $600 phone. The customer service reps are about as bad as it gets. Go literally anywhere else.
Response: I’m sorry to hear this Gabe. That’s not the experience we want for our customers! Can you email me at Jennifer.Hernandez125@T-Mobile.com so I can get try to get this fixed for you?
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
Elron Russell jr: This store has the over the phone customers service. I called the phone picks up and hangs up then, I called again some guy answers but doesn’t state that this is T-Mobile, so I asked and also ask is there any deals for the phone he said “yeah, only the trade in a eligible phone get up to 7 hundreds dollars toward a new or something like that.” I gave a quick pause, and responded “What about if u already had account” he said no nothing really and just paying for ur phone for what it cost.” Then the phone hung up again, so I wrote this statement they need some better customer services representatives.
Response: Oh no, sorry to hear that. We pride ourselves on providing an awesome experience. We are sorry your phone customers service experience didn’t go the way you expected. We would like the opportunity make this experience better! Please reach out , so we can set up some time with you.
Colton Cooper: I came to this place and asked a female staff about the postpaid plan. She said it was $85 including tax and fee for one line. I told her i saw it online only $70 but she kept saying it was $85 for Magenta. When i asked about iphone 11 Pro she just answered like she didn’t appreciate customer who came to the store. She wasn’t friendly at all and acting like a person who doesn’t like her job. I just left the store without any question. Avoid this place at all cost. A bunch of liars.
9. T-Mobile
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
26 reviews
Address: 1406 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 741-9739
Business type: Cell phone store
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T-Mobile: what do users think?
M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Neda Pahlavani: I came in here to jump my phone. However they couldn’t help me AT ALL! They couldn’t even tell me if i had any protection on my phone. They were trying to send me all the way to the apple store! Lol to answer my question to see if i had insurance on my phone. After probing some more they gave me the insurance carrier number to call. How come they couldn’t give me that initially? Instead they wanted me to drive all the way to the apple store?? Lol wow. So much for customer service. People are so non logical and robotically lazy since covid. Its a shame.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at shawee.2.thompson@t-mobile.com so we can get this fixed for you? We love our T-Mobile customers and would like an opportunity to talk more about your visit!
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Arvydas Maminishkis: Not sure why this store exist. You can not hold any phones in the hand. They all glued to the stands like in museum Update. I went to store back and nothing changed! Manager promise is empty just for the show. Lowering review to one star
Response: I’m sorry to hear this Arvydas. That’s not the experience we want for our customers! Please stop by so we can get this fixed for you. We will love the opportunity to make this a better experience for you.
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Response: Thank you so much Charles! We appreciate you stopping by to see us. We love our T-Mobile customers. We appreciate your business and also taking the time to provide us with this positive review. Please feel free to visit us and we'll be more than happy to take care of you. Welcome to the Magenta family! Thanks again!
Angelina Loada: Very disappointed in the phone SE buyers Remorse. They wouldn’t even order the phone I wanted the female said I could get the iPhone 11. I asked for the. iPhone XR not the 11. Plus $75.00reshelf. 😯 not happy with T Moblie let’s pocket Money$$$$$$. Ive been on the phone with Tmoblie back and forth for hours y days. Not happy been a customer for years. Have TVision not happy with issues there as while.
Response: Hey Angelina, we want to figure out how we can make things better for you! Please email me at tionna.johnson345@t-mobile.com so we can chat!
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
10. T-Mobile
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
44 reviews
Address: 726 7th St NW, Washington, DC 20001
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 759-5226
Business type: Cell phone store
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T-Mobile: what do users think?
William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Abrar Thabit: Emilio was very helpful and kind!
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
11. T-Mobile
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
149 reviews
Address: 804 H St NE, Washington, DC 20002
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 544-4818
Business type: Cell phone store
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T-Mobile: what do users think?
Karen: Not one to leave bad reviews but I was so appalled by my customer service experience that it left me no choice. Went in to upgrade my iPhone which should’ve been a relatively seamless process but with a brand new sales associate helping me, it took way over an hour. Lack of training was super apparent as the sales associate had no idea what she was doing and had to continuously ask the manager or another colleague for help on nearly EVERYTHING which seemed to annoy them instead. Management, please do better on training or at least step in to help when you see a worker clearly struggling rather than letting them struggle and keeping a customer waiting for assistance. There was no shadowing whatsoever. I’m not blaming the associate for being new and taking a long time, but rather the lack of support from colleagues and management alike. I won’t be returning back to this location.
Response: Hi Karen! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Response: Thank you so much Sofie! We appreciate you stopping by to see us.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
Response: Thank you so much Annette! We appreciate you stopping by to see us. I am very happy that you were pleased with your visit. Please come by and see us at any time.
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
Response: We appreciate you Ceiarra!!! We Love our customers and we are happy that Jay and Dwayne were able to take care of you. Please come back and see us any time!!
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
Response: Thank you so much Scott! We appreciate you stopping by to see us. It is an honor to have you as a part of the T-mobile family!!!
12. NanaGSM Wireless
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43 reviews
Address: 3503 Georgia Ave NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 10:30AM Thu
Telephone: (202) 600-6454
Business type: Cell phone store
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NanaGSM Wireless: what do users think?
Stoyan Dimitrov: Great customer service and staff!!!! Good place to buy a new or used unlocked iphone or other devices. If you want the fastest and cheapest service, go to NanaGSM Wireless. Absolutely, the best phone repair/sale store in the DMV; trust me, I used one of their competitors and I was not happy. Keep coming back to NanaGSM
Response: Very Grateful to have you stopped by our business premises and we’re very delighted to know we were able to fix your iPhone for you and put a smile on your face sir..thank you for the trust !!
HeresPerry DC: The Owner and staff are flexible professional and hospitable. I have been on both sides of the counter and its been a pleasure. Great Service Great Brands and a Helping Hand, NanaGSM Wireless
Response: Thank You Sir..Much Appreciated As Always..
Amelia Diomi: I would recommend Nana Gsm to all of my friends and family no matter how damaged my device has been Nana and his team never seems to disappoint me I always leave with my device repaired with no problems whatsoever! Definitely hands down the best cell phone repair shop in the DMV
joshua mcmanaman: They are very good at what they do. professional employees, friendly and very quick service on unlocking and Fixing phones. Nana is a Top Notch . Love going there for my Laptop repairs. They very Honest and knowledgeable. You Guys Rock
Hank Koufie: Nana GSM and the crew are the professionals and surgeons of smart phones. My I-phone works best than even before after he looked at it. Geniuses at its best when it comes to the professional services they offer and provide to the general public. They are really honest and have the best customer service you can trust, he knows his stuff( business). Anyone outhere needing or looking for solutions with smart phones and can’t trust the hands or technicians to go to, there is a Measiah and I mean a Savior that has a solution to your smart phone needs.All brands and categories are handled well and fixed he can actually bring them to life.I can attest to that so look no where past them. You will be genuinely happy with their services. Thank you
FITSUM with god: I dropped off my iPhone 7 with a cracked screen and they fixed it for $139.99 (plus tax) in about a 30 minutes while I ate lunch. professional service and quick turnaround. Definitely recommend.
Richard Osei: I had only had my J7 pro for less than two weeks when I dropped it on the pavement, breaking the screen so noticeably. I continued using it since it didn’t really affect the phone’s functionality, but realized soon it needed to be fixed. NanaGSM was my brother’s suggestion, and he couldn’t be more right about it.
Response: Thank You for trusting us..
13. T-Mobile
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109 reviews
Address: 2460 Market St NE, Washington, DC 20018
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 470-3699
Business type: Cell phone store
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T-Mobile: what do users think?
Sean-Tony Tescadero: Came in to pay my bill, and walked out with a new, fantastic device. Martha and Nestor walked me through device options, my plan, and upcoming features with T-Mobile. They were pleasant, patient and very accommodating. (Even though they had some impatient guests simultaneously) I would highly recommend T-Mobile, and this location. Great job, guys!
Frances Berry: Ariana the store manager was very helpful. Helped me get my watch set up very patient. Wish I can give 10/10.
Julie Santos: Samiyah did a fantastic job of assisting me. Very patient through the sprint process. Helped me with a free phone and watch.
Victor Perry: Ariana helped me with a troubleshooting for my phone. Very patient. Great manager
Rena Geter: Loved the service! They were so friendly and super patient will me. They even sat down with me and showed me how to use my new phone. Loved it. 10/10 service!
Gerald Helfgott: I had with ATT, and checked around. I went to T-Mobile at Dakota Crossing ( 2460 Market Street NE, Washington,DC 20018). They were very professional and handled the switch over very easily. I can not recommend them any more. They were all great.
14. T-Mobile
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45 reviews
Address: 5335 Wisconsin Ave NW #107, Washington, DC 20015
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 686-0350
Business type: Cell phone store
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T-Mobile: what do users think?
Britteney C: Dwayne is very knowledgeable. He assisted me with adding International Coverage to my plan for an upcoming trip. I really appreciate the patience that he had when answering all of my questions regarding the cost associated with International services. Wonderful customer service!
Sarah Park: I write in praise of Yonathon, his professionalism, smarts, and helpfulness; he listened intently to my needs as I contemplated switching carriers for international usage purposes. Was highly adept at the technical application of my desire to have an eSIM and a SIM so that my one phone can host/carry 2 telephone numbers simultaneously (UK and USA/International)--by no means a straightforward task. His approach was gentle, adept & intelligent, and I left T-Mobile Chevy Chase with all my needs met. T-Mobile is most fortunate to have an employee as stellar as Yonathon.
Lora Mitchell: I went to this location in search of a complete change form an Android to the new IPhone 12 Pro Max. I came in and was greeted by Yonathan and of course once I told him the goal of this visit he immediately gave me all my options. He started with asking about needs, color preferences and which size of phone I’d be interested in. This experience was beyond great he was super knowledgeable and very professional! Being new to the iPhone software and what not he made it very easy to understand and showed me some cool features. Not only selling the device but the experience along with it! I must say he was absolutely correct ! Then going into to my payment options, I had the full intentions to pay for a larger portion of this new device. He went into great detail of how I can pay for all my accessories and phone monthly with my bill, which was a surprise to me and certainly made this decision so much easier! I spent about 90 mins in store while switching over data and him answering all my questions! All in all I definitely appreciate the help Yonathan provided and look forward to all future services and purchase via Tmobie !
Emily S: Kevin B. and Frank from Mechanicsburg, PA store we’re extremely helpful when my family was going through a family emergency. They were calm and patient with us and it is much appreciated. Thank you again.
Qasiym Gilliam: I recently went up there to get the sprint- T-Mobile thing in order. Dwayne was able to take care of me and I even got a new phone! Aye! I’ll be back.
Jamaal Jones: Dwayne and his teammates were amazing today! Very knowledgeable about all of the products and services. The customer service was excellent. Great overall shopping experience.
15. Millennium Mobile
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37 reviews
Address: 3825 S George Mason Dr unit j, Falls Church, VA 22041
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (703) 998-3001
Business type: Cell phone accessory store
Web page: http://www.m-mobile.com/
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Millennium Mobile: what do users think?
Darik Gossa: Wow. Awesome service and great work. came in, and got my screen replaced in no time. The people were friendly and gave me a great deal. I would recommend them to anyone.
Jaime Cook: Yosef & the team were great! My issue needed a little handholding & they were friendly, effective & patient. I would say allow extra time because the diagnostic process can take awhile.
Kaleb Ayele: If you want a quality service with prompt turn around time for your repair, this is the place. I recently mailed my android phone for a screen replacement, it was shipped back to me within few days looking brand new. Keep up the great work.
Xavier Pat: Great Service! If you want great quality work and your phone repaired at a more reasonable cost, this place the place to go. Thanks!
Angela Dunn-Dickerson: Great service! My wait time was a lot shorter than I expected.
Filmon Zemichael: Great service at a great price! Got my phone screen replaced for much less than others I checked with. Phone done perfectly and on time as promissed. Not much more you can ask for. Highly recommended!
Wenta Tadesse: Great customer service, I went few times for different item to fix. Phone screen and computer He did an amazing job and also on time which I like it the best. Definitely recommend for his service if you have an issue on your phone or computer also other services that he provide. FYI ask for Yosef.
M Napier: One word, AMAZING. Yoseph was kind, knowledgeable, patient, and had my phone looking good as new. The materials, parts and accessories are quality and affordable. His dedication to customer satisfaction is rare, exemplary and the best i have experienced in years... he is fast, efficient and his workmanship is impeccable. Highly recommend this business to everyone.
16. T-Mobile
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168 reviews
Address: 721 D St SE Suite B, Washington, DC 20003
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 800-5607
Business type: Cell phone store
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T-Mobile: what do users think?
Sandesh Dangol: Is there any lesser star for review other than single star. Worst company ever. Have been calling for problem of billing but noone is responding properly. Such a shameless response ever. You have to wait for hours to talk with supervisors. Dont they have system to look after the account details?? Everytime bill have been increasing everymonth and when we try to enquiry , they said to call us back but never did. Such a disgraceful from a big company in usa. Convey this message to the heads of the company and Hope my problem will be solve soon and lets hope they will call me back as soon as possible as they told me to call back which they never did.
Response: I’m sorry to hear this Sandesh. That’s not the experience we want for our customers! Can you email me at RetailStore5686@t-mobile.com, so I can get this fixed for you?
Ishan Heru: I had one of the best customer service experiences at this store. Ariana and Fidel were amazing! They took assisted me with purchasing a new iPhone and Apple Watch, and then, set up both for me. Impeccable service through and through.
Bryce Suderow: I was having a really hard time getting my iPad to go online. So I went to the T Mobile store and Fidel solved my problem by inserting a Sim card. Now I can go anywhere and send and receive email thanks to him. He and everybody in the store is incredibly friendly and they’re all very competent.
orandra cotton: Im a 15 year Tmobile customer and a senior citizen. I was given a pair of Jbud air true wireless earbuds. I needed help getting them sync in with my phone. The ypung staff servicing this store at 7D st se are lazy, insolent and lack professional. Will never use this store again. Zero customer service.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore5686@t-mobile.com so we can chat!
Keith Jones: Ariana the assistant manager there was a great help. 10/10 recommendation. Very patient and energy was amazing.
Arthur Taper: Jeniqua customer service was great. She was very patient and knowledgeable on the products that she was selling. If you visit the store ask for her!
Sandra Medlock: Jeniqua was extremely helpful and courteous. I really enjoyed her presence and passionate about customers.
Salina Burno: Ilana was a good mobile expert she helped me with all my problems was very patient and went above and beyond . When coming to T-Mobile I definitely recommend working with her.
Rosalind Scarborough: Thanks so much Brett and Fidel made sure they gave me a clear message on my purchase today!
Ebony Twitty: Brent was a great help replacing my screen protector!! He was quick and courteous!! Thanks again !!!!
17. T-Mobile
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39 reviews
Address: 300 M St SE Spc A, Washington, DC 20003
Schedule: Closed ⋅ Opens 10AM Wed
Telephone: (202) 350-4654
Business type: Cell phone store
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T-Mobile: what do users think?
Pinkextra305 Jet setter: Harassment and Bullying by employees. Memories still hunt me from last year at this store. Nakina P. and Ayesha I. harassed me while I was at the store and created a very hostile environment! One of the regional managers reached out and offered a subpar form of compensation that did not match what I had experienced. I am extremely disappointed that Tmobile would allow such nefarious behavior by their own employees. I am still traumatized to this day.
Brendan M: Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!
Danielle Crittenden: The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron (Aaron) did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!
Heaven Ramos: I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help
Jimmy Mann: Waited 1hour and 35 minutes to upgrade my phone and 4 employees could not pull up my Sprint account so I did the upgrade online in 3 minutes myself.. All 4 employees said" I hate when Sprint customers come in".
Ryan Curl: Conveniently located and clean. Tony was the agent who assisted me, who was very knowledgeable and anticipatory of what I needed. Seamless process.
18. Boost Mobile
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14 reviews
Address: 213 Kennedy St NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 882-4900
Business type: Cell phone store
Web page: http://www.boostmobile.com/
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Boost Mobile: what do users think?
Sheba Tartt: Great place to shop, its a small location but they actually know what they doing. Thank you for the help guys.
Marie Louise Adia: Great People, Great Store. Please Stay around.
James Donaldson: Helped me out with copying everything to my new phone.
19. T-Mobile
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40 reviews
Address: 1528 Benning Rd NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 971-9100
Business type: Cell phone store
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T-Mobile: what do users think?
Esther Kakene: I traded my sprint phone a month ago to get onto the new T mobile, everything was paid off and they told me I was good to go, 3 weeks later, I received an email from Sprint about me owing them $518 and some change, I called sprint, they refused to help me because they hadn’t received my Galaxy note 10 that I had traded in, I came to Benning road T-Mobile store and the store manager told me he couldn’t figure out why and that maybe the phone was still in transit, I think it should reflect somewhere once a phone has been traded in, I have a feeling someone in the store stole my phone and this is why they are all bouncing me around. On top of that, the manager has had me sitting here for over an hour, he is hiding in the back pretending to be on a phone call, why would he be on a call knowing fully well he has customers? Even if it’s a corporate call, doesn’t your corporate office know you are at work?
Response: We’re sorry to hear this Esther. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Zyan Yizrael Giles: I’m currently out of town and being from Chicago coming to Washington DC as always on trips you end up cracking your screen protector breaking your phone this time I did it in transit on the train and was hysterical that it would be hard to find a place but when we got to our destinations I went on the app checked for local T-Mobile’s near me and there was one blocks from my hotel @ When I walked in the staff was very welcoming I was in and to replace my screen protector within 10 minutes and Brittany was a great representative for Tmobile
Response: Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Brittany was able to help you out!
Niya B.: Very helpful employees & lovely managers. They made sure I was satisfied with my device & accessories before I left the store. I am so happy with my decision. I will be returning again.
Crystal Jefferson: Nick was great took the time to set my phone up and explained my bill to me I definitely recommend
Response: Thanks for the great feedback Crystal! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
Eddie Douglas: Nicholas was amazing he went above and beyond to make sure I left happy with my purchase I definitely recommend him
Faith Wright: Very busy location, but great customer service. 😊
Romanus Ubamadu: Brand new store. Wait was a bit long, but they had a few customers. Store manager gave me excellent service.
J. Colton Thompson: Really good service from Nicholas here. We were worried about going during COVID but the store is really on top of distancing and keeping things clean.
Meagan Prieto: Great customer service! They were extremely professional and answered all of my questions.
20. uBreakiFix
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
299 reviews
Address: 1722 7th St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 12PM Thu
Telephone: (202) 926-4170
Business type: Mobile phone repair shop
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uBreakiFix: what do users think?
Colleen Brady: Cornell was incredibly helpful in troubleshooting around my cracked phone screen, identifying the issue was isolated to my screen protector, and quickly installing a replacement screen protector. Excellent service. Much appreciated!
Sean Blink: This a review more for the scheduling system rather than this actual location, which seems to be staffed by lovely competent people. The store hours changed but Asurion, the company that owns UbreakIfix still let me schedule an appointment for a time when they were closed. Pretty annoying, and concerning since this is, you know, a tech company. Geek Squad, here I come!
Carsia Robinson: I have Home+ (great product honestly) to get two of my laptops fixed, they staff were open and kept me in the loop of things, gave me status updates along the way.
Kevon Harris: Positive: Professionalism, Quality, Responsiveness, ValueI went into UBreakiFix today with a screen that was fractured very bad and now my screen is completely new. Also the staff there was very professional, respectful and attentive to everyone.
