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1. DMV Unlocked Wireless
Address: 1933 18th St NW Suite A1, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 986-0456
Guy: Cell phone store
Near DMV Unlocked Wireless:
- a 2 meters away travel agencies in: Travel Visa Pro Washington DC
- a 10 meters away printers in: BaseCamp
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DMV Unlocked Wireless: what do users think?
Caroline Rose: I’ve been in this place a lot recently trying to figure out how to get my work laptop keyboard fixed. Each time they were very helpful and knowledgeable about what I needed to do and ultimately were able to order the part I needed and install it. Overall they helped make a very frustrating experience fairly painless!
e h: Visited the store today as had issues with the lightning dock on my iPhone and it wasn’t charging anymore. The staff at DMV took care of me straight away and resolved the issue in minutes. Strongly recommend d these guys.
Omar Xavier: great customer service. very informative. they work with you and very trustworthy. they fixed my ipad in a timely manner and i was more than satisfied. this is my new go-to place!!!
Shannon A. McGhee: So, I dropped my cellphone and caused the entire screen to shatter. I didn't have insurance on the device and couldn't afford to purchase a new one. I googled "quick phone repair"; and DMV UNLOCKED WIRELESS was one result from the search query. I called them up and they explained the process. I needed my phone fixed as soon as possible. They had to order the screen for my device which ultimately left me without a device for a couple of days. Fortunately, they sell unlocked Androids and iPhones. I was able to purchase an unlocked device at a reasonable price for use until my actual cellphone was repaired. I must say they bestowed nothing less than EXCELLENT customer service. The technician who assisted me was very knowledgeable about tech stuff and cellphone devices. He walked me through the process with such ease. A great place for a one stop shop for any and all your mobile needs. I'll be returning to them for my mobile needs in the future. Thank you guys at DMV UNLOCKED WIRELESS. ~A happy and satisfied new customer. Carlos is a great Guy and a wonderful asset to the team.He's very professional, customer savvy,and very knowledgable about tech matters. A great place to do business with
Response: Thank you for the kind words and trusting us Shannon. Much appreciated and glad we could make your life a little easier
Ryann Shelburne: Highly recommend them! They have incredible service and really great products! Super easy to walk in a get a new phone!
Judy Gaskell: He was wonderful and made my transition from a dead Nexus google phone work. I highly recommend this service. Go here first before you use more expensive and not as good places.
Jonathan Anderson: DMV wireless was fair with there assessment and evaluation of my Mac book. Definitely would recommend them to a friend looking to get top value on there Apple product.
Response: Thanks Jonathan
Rose Stokes: Because I had alot goin on ima give this place 3stars ultimately they unlocked 2phones for me bc my sim wasn't taking the first phone they unlocked it really only takes 5mintutes but in some cases this may happen
Maria Victoria Castillo: Love this place! When Best Buy wanted me to “just buy a new iPhone” for $800 bc I needed a new battery for my iPhone 6, at DMV they replace the batter for $60. Phone still good 1.5 years later!
Candice Phillips: Carlos and martinez were very respectful and help me with my problem I will recommend service to them all the time
2. Mobile X
Address: 3437 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 560-5677
Guy: Cell phone store
Near Mobile X:
- a 4 meters away washing machine repair companies in: First Choice Appliance Repair DC
- a 13 meters away Belgian beer stores: The Bottle House - Wine and Liquor Delivery
- a 34 meters away take-away restaurants in: Thip Khao Restaurant
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Mobile X: what do users think?
Awad Bilal: Cracked my iPhone 7 screen in a bike accident and brought it here on a Tuesday afternoon. Thomas hooked it up and fixed my phone in under 20 minutes! Would definitely recommend, also they got phones - I'm finna upgrade my lil bummy joint soon though.
Wesley Callahan: Quick and easy service to repair iPhone X screen— screen had multiple lines running through it and eventually went black/green. I dropped off my iPhone to run errands in Columbia Heights and picked it up about 20 mins later. These guys have been in the area since 2015 and were quick and professional—come with cash. $125 fix saved me having to buy a new phone.
Washington Redskins: Absolutely the best, quick service you will find! Replaced my completely shattered iPhone 6 screen in less than 20 minutes and looked perfect once done. Prices are very reasonable. This is the place to go if you need any phone repair
CCRE info: Great customer service, fair pricing fast reliable service. I came in with a broken iPhone 6s and they fix it right away. Added a bonus screen protector with out additional charge. Great choice for mobile fixation and let's not forget the lifetime warranty. highly recommend!!
Elizabeth C.: Mobile X fixed my broken screen and the LCD unit behind it in 40 minutes on Day 1. Day 2 they helped me with a faulty recharger connection (no charge). I was so pleased with the service that on Day 3 we returned to have my daughter's shattered cell phone screen replaced; all that was shattered, it turned out, was the screen protector (which they replaced). Both the people we worked with were super helpful and efficient (& if they were rolling their eyes we didn't see it)!
Sally Eyob: I had my old phone replaced in a short time of period for a cheap price, Tommy is very reasonable. Definitely my go to person from now on.Thanks Thomas
Vincent Rigdon: My cellphone was fixed in 40 minutes on a Friday afternoon for a very reasonable charge. Omar replaced a small connector, when other shops insisted on replacing the entire screen. He has my gratitude and my respect.
Faye Zheng: My phone was cracked on the both front end and back end, also had ghost touch issue. Now the phone is fixed and looks brand new!! It was amazing. Highly recommended!
Benjamin Gordimer: I got my girlfriend’s iPad screen replaced here. Thomas, the owner, is a good guy and I have a lot of respect for him personally.
Dainbramagedone: Mobile X is great! I've cracked the screen on my pixel twice in the last two years and Thomas has replaced it in under an hour both times.
3. Mobile2Mobile - iPhone, iPad and Galaxy Repair
Address: 1451 P St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 496-0690
Guy: Phone repair service
Web page: https://www.mobile2mobiledc.com/
Near Mobile2Mobile - iPhone, iPad and Galaxy Repair:
- a 12 meters away Banks in: Wells Fargo Bank
- a 14 meters away rentals of flats for days in: The DeSoto Apartments
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Mobile2Mobile - iPhone, iPad and Galaxy Repair: what do users think?
Ernie faska: They fixed my Samsung galaxy A51 in no time and helped me transfer all my lost data to the new Galaxy s20. So greatful they are here! Went to the At&t store and all they did was sell me a new phone and said all my old data was lost. Glad I found Mobile2Mobile on P street!
Response: Thank you so much for an awesome review of our business! Happy everything worked out as you wanted it to. Take care!
Manush Mobarhan: I initially had a great experience here last fall, they fixed my cracked screen quickly and efficiently. However, in the next few days I noticed that there was a problem with the new screen in which occasionally when I pressed my power button, the screen would light up but it would not fully turn on. I would have to press the home button several times for the screen to fully turn on. I took my phone back to the shop within a couple days. Since the issue only arose occasionally, it did not happen while we were in the store. They said they would not replace it unless the problem happened in store. In the next couple weeks, the problems with the screen got worse. It would begin to glitch at random times and the sensitivity of the screen greatly decreased. I took my phone to the shop again, this time with a video of both the problem of it not fully turning on and the glitching. They once again refused to replace the screen unless I could make the problem happen in the store. Fast forward to the present, my phone screen has quickly deteriorated to the point that I have to get a new phone because this one is rendered unusable. I'm disappointed that this happened because I was initially so happy to find a place with quick and affordable screen replacements.
Response: Hi hello Manush, and thank you for bringing this to my attention. We want to make sure you are satisfied with our service and everything we provide works like it should. All of our screen do have a lifetime warranty against any manufacture defects as long as there is no physical or liquid damage. I do see in the notes that your iPhone 11 had also been previously repaired at another shop. It makes it a bit difficult to do a warranty repair if we cannot duplicate the problem in store however if only the screen is the issue we will gladly re-replace it for you at no cost and make sure its retested again. Please do stop by at your convenience and it should not take longer then 30 minutes to replace the screen under warranty. Thanks in advance. -Ali
Katie S: ~definitely call first~ Made an appointment online for a Samsung S20 5G screen repair to hopefully ensure the store would have the part in upon my arrival. I missed the appointment and called to apologize and asked if they had already gotten the part. They said they would order it upon the work deposit. So I gave a $100 deposit on a Thursday morning, the part arrived late on Friday so I went in first thing on Monday and they fixed the screen and I paid an additional $213 for the part and labor and a NeoFlex screen protector. I then noticed that my front camera no longer focused correctly and I went in on Tuesday and they were late to open by 1.5 hours and the samsung tech wasn't even in that day. So I went in on Wednesday and waited for the samsung tech to arrive, also 30 minutes late. He looked at the camera and told me that they could replace it for free and order the part but I don't live in the States and couldn't stay around for a camera replacement part. In the end, he gave me $30 back. I'm sad I spent a large portion of my vacation in this Mobile2Mobile and that my phone came in with super minor cosmetic damage and now has real functional damage. They are nice people but not so punctual, I would call them before walking in.
Namesdontmatter Anymore: .Stellar service 👌 .Fast repair time .Knowledgeable staff .Incredibly convenient location My samsung note 10+ was out of commission and they got me up and running again in no time. Will definitely be using the services of Mobile2Mobile in the future with other devices that I'd like to have repaired...once again, many thanks to the staff at Mobile2Mobile.
Response: Thank you so much for your awesome feedback! So happy to hear you are thrilled with our service, it makes us love our job even more! Take care sir!
Moussa sow: Best cell phone repair shop in Washington DC for Apple iPhone! They offer a lifetime warranty and are really fast! Very nice location on P street NW.
Alejandro Robles: Detaching my specific circumstance from Mobile2Mobile's service, they are great. Kind and respectful when you walk in, follow up in a pretty timely manner, and when they say that they will, approachable with banter like conversations able to be sparked up, elaborate in explaining the process.
Response: Thank you so much for your kind feedback! Greatly appreciated!
Rich board: Great service. Iphone broke and got it fixed in 10 min with quality glass and service plus a free phone case ! Thank you best service ever !
Kenyona Mccormick: Gear service done less than 15 mins thanks moblie2moblie
Hamidou Arama: AWESOME job fixing my busted samsung galaxy phone. No one else could fix it. What an amazing store!
Response: Thank you for using our shop and your feedback! Happy to hear we were able to succesfully bring your device back to life!
David Felts: Mobile2 Mobile is a life saver! I dropped my phone on day-one of a seven day work trip to DC. I was resigned to spend the entire next day at [nightmare carrier's] store and spend the ~$1K for a new phone, when a friend recommended Mobile2Mobile. I walked in about 30 minutes before closing with a busted phone - cracked screen, unresponsive display - and zero knowledge about what was wrong. The employee was unbelievably helpful and explained the possible issues with my phone and the costs associated with repair. If he were annoyed that I was coming in close to the end of his day, he didn't show it or rush me. He told me it would take him ~30 minutes to diagnose the issue and either fix the phone determine it was beyond repair. Fortunately, when I came back, the phone was in perfect working order. He even fixed something we had not discussed without adding costs to my ticket. Finally, he helped me understand the likely causes and helped me adjust to prevent going forward. Wish I had known about Mobile2Mobile the last time I had a phone die on me.
4. T-Mobile
Address: 2300 Washington Pl NE #108s, Washington, DC 20018
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 269-2151
Guy: Cell phone store
Near T-Mobile:
- a 7 meters away switchboard repair companies in: Asurion Tech Repair & Solutions
- a 7 meters away laptop repair: Asurion Phone & Tech Repair
- a 17 meters away dentist offices: Kindred Dental
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T-Mobile: what do users think?
Abdur Rob: Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
Response: Thanks for the great feedback! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
Sofie Miller: I came to the store as an existing T-Mobile customer to update my T-Mobile plan. The staff member who worked with me didn't believe that the plan I wanted existed, even when I found it on their website, and kept trying to upsell me on things that I don't want instead of helping me update my plan. It was clear that the staff member didn't know about existing plans or understand how to help with my legacy phone issues. I went to another store where they resolved my issues within minutes. I won't go back to this location.
Raymond Harper: I’m not yet a T-Mobile customer but I will one day on my time. Today me & my friends came here to get headphones &! Rob the big black guy really helped me out a lot & his customer service experience is perfect. I’ll be back again one day-Rollingray
Response: Thank you so much Raymond We appreciate you stopping by to see us.
brittney mathis: Very bad customer service! I called in to see if they had the phone I wanted to upgrade to in stock. The young lady who answered sucked her teeth and then proceeded to ask if I had called earlier, when I said no she put me on hold and never came back.
Ryan D: After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
Response: We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me at David.rupertomuniz2@T-Mobile.com
Ahmane' Glover: UPDATE!! I had another EXCELLENT experience at this store! I went into this store a few days ago distressed about a phone issue that I was having. Here's a shout out to all the team members that assisted me: + I was immediately greeted warmly by Shawnte, she continued to give excellent customer service while I was there. + Shirlette, then supported me for over 2 hours with solving all issues that I was having regarding my lost phone. Her patience and diligence was above and beyond! Simply the best!! +Theresah, the store manager also graciously supported me with tracking my phone, cancelling accounts and suggesting a new phone to meet my needs. She was courteous and very thoughtful!! I highly recommend this talented team of associates! They're AMAZING and make the store experience FANTASTIC!! ---- **I am sending this review from my brand new phone that the amazing staff at this location-- Max and Tyrell supported me in getting today!!*** So I came into this location expecting to simply pick up a new phone charger for my old phone but Max and Tyrell encouraged me to explore other options in such a friendly manner that I simply could not say no. Max supported me in adjusting my phone plan so that I got a great deal plus a brand new phone. Max then supported me in setting up this phone in a wonderful professional manner! He even reviewed all the new features and showed me how to get the most out of my new phone. Then it got even better, both Max and Tyrell shared that I could attend weekly customer appreciation events!! I recommend raises for both Max and Tyrell because they are the reason this is now my new favorite store to receive customer support! I highly recommend this store and I Thank Max and Tyrell for EXCELLENT service!!
Response: Aw Thanks Ahmane' Glover! We appreciate you stopping by to see us. Great to hear that your visit was awesome again.
JT “JT” K: Least helpful T mobile I have ever been too. Answer is always they can’t help I need to call customer service but when I go to another store amazing any other store fixes the issue no problem.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at Retailstore2324@T-Mobile.com so we can get this fixed for you?
Diamond Holliday: Worst customer service! Do not come here! They made a huge mistake on my account and basically told me it was nothing that they could do.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email retailstore2324@t-mobile.com so we can chat!
Donnie Banks: Horrible Service!!! and it wasn't from the employees at the counter it was a the "Manager" who came out the back I had a dilemma about my simm card getting damaged I just wanted another to replace not knowing they charged $20.00 I never had to pay in the past because I am a t-moble customer at other tmobile location he reply "OH Well" they must have been nice but we not here! treating me like im a random customer he didnt asked for my name to verify that I was a tmobile customer like the other tmobile store does nor my ID he handed me my damaged simm card and walked away from me and continue to have personal conversation with his employee. I walked out asking myself why I'm even with T-mobile ? to get treated like this. For me to walk out questioning that! thats a problem..
Response: I am sorry to hear this Donnie Banks. That's not the experience we want for our customers! We would like an opportunity to talk more about your visit! Please contact me at retailstore2324@t-mobile.com.
Dani Weymouth: One word: horrible. T-Mobile as a service is good but the store at Washington Place is horrible. There were two reps, each with one customer, and I was next in line. Watched one of them take two personal calls instead of concentrating on helping the customer in front of him and wound up making a basic mistake. I waited a half hour before I finally called Customer Service FROM the store.
Response: Thank you for your feed back as it allows us to always improve our service. We will make sure we take the right measures to give a better customer service.
5. T-Mobile
Address: 1146 Connecticut Ave NW, Washington, DC 20036
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 429-0715
Guy: Cell phone store
Near T-Mobile:
- a 4 meters away lawyers for foreigners in: Paul S Haar Law Office
- a 4 meters away places of alternative pedagogy in: Inside Higher Ed
- a 4 meters away lawyers specialised in claims: Marzulla Law, LLC
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T-Mobile: what do users think?
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
Ria Henares Garrett: Worst store ever. We added 2 new phones to my husband's account last March. We requested the manager to add insurance to both phones. Specifically, the manager said he recommended adding insurance especially for the first 6 months. So we thought he added it. In July, my phone screen cracked and I go to the store to file a claim and they said there is no insurance on any of the phones. So the manager indirectly said it is our fault for not letting them know right away. We do autopay and don't check the bill per detail. We trusted that the manager at that time added the insurance because he recommended to add it. But he did not. The new manager at this TMobile store won't even offer a solution. So my husband called TMobile and a customer service rep on the phone was able to retroactively add the insurance and submit a claim for us. They were able to provide a solution that the TMobile store manager did not give us.
Response: I am sorry to hear this Ria Henares Garrett. That's not the experience we want for our customers! If you need anything else please come visit us, or feel free to reach out .
6. Real Mobile Repair
Address: 1915 7th St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 867-6604
Guy: Phone repair service
Web page: http://realmobilerepair.com/
Near Real Mobile Repair:
- a 3 meters away delicatessen stores: Shaw Howard Deli
- a 7 meters away cheap mobile phone shops in: Metro by T-Mobile
- a 19 meters away shisha lounge: Kiss Lounge
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Real Mobile Repair: what do users think?
Asanté Marrow: Mohammed was SO SO nice, friendly, and helpful!! He informed me about a lot of things that work with my phone and saved me a lot of time and money!! I 100% recommend them, even if you just have questions. Very nice people.
Miranda Dixon: Great quick service. They ordered the part for my broken Samsung screen, it was there the next day, and they were able to fix my phone in an hour while I got lunch.
Milan: Super fast, excellent service, friendly, efficient and probably the best price in DC. Nasser rocks as well the whole team next door! I am truly impressed!
Radijah Chase: I went on the HUNT to find someone that can replace not only my outer screen but my OLED screen as well. For an affordable price as well as a timely turn around time. AND BAY BEE when I say these guys are THE TRUTH. Yes Ma'am , yes Sir 👏🏿🙌🏿😍 MY SAMSUNG GALAXY S10e was fixed by them in no time. FOR UNDER $200 YES THAT IS IN US DOLLARS. 😩😍😍 IM HIGHLY GRATEFUL. WHEN YOU FIND A GOOD THING, YOU SPREAD THE GOOD NEWS. GO SEE ABOUT THEM. Let them get you squared away.!! THANK YOU GUYS SOOO MUCH!!! OH AND IT WAS A LAST MINUTE THING ... 😩😩😩😩😩 GO GET Y'ALL PHONES FIXED. NOW!!!
Rosalinda Edwards: Would definitely recommend them again and again to anyone needing a screen repaired. Fixed my IPhone 📱 screen for me in 30 mins. I was able to go pick up a smoothie and by the time I had made it back it was ready. Great Service would definitely utilize their services again, plus the waiting music is a whole MooD and then some.
Rqkih Ibrahim: Definitely A+ customer service!! They fixed my iPhone screen/home button and iPad screen all for a reasonable price and it looks as good as new. Highly recommend checking this place out if you don’t want to break your bank to fix your devices.
art barrientes: 1st time writing a review ever. Honestly never felt the need to do one before until today. But I smashed my phone and shattered the screen. Googled some shops in the area and stumbled across this place. Called and Mohammad said he could fix it in 15 mins. It took me longer to drive there than it did for him to fix my phone. He was upfront about prices and gave me several options that best suited my financial situation. Hope to never need another fix but if I do it will be there.
Clifford Hannon: I found this guy on google maps and I'm so glad I did. I did my research before going and the prices I found were higher than what he charged. He accepted my walk-in and had my phone fixed and flawless in less than 30 minutes. Not only that, but he was very down to earth, kind, and easy to do business with. I'd go back here in a second!
Bei Heir: Great service ! Happy to have had my phone be repaired here, it works just fine!! Update: I couldn't use my screen to press buttons so thats why this rating has gone down and just went on ahead a got a new one right after.
Response: Hi Sorry to hear that the phone was acting funny. Wish you would have come back we would have happily taken car of it for you.
Merika Coleman: I am visiting DC for a conference and the State of the Union Address. I broke my screen during the conference. Mohammed came to my hotel to fix the screen and saved the day!! He was pleasant and worked really fast to get my phone back up and running!!
7. Simple Mobile
Address: 3533 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 882-0501
Guy: Cell phone store
Web page: https://www.simplemobile.com/findastore
Near Simple Mobile:
- a 12 meters away hairdresser franchises: Latin Beauty Salon
- a 25 meters away latin restaurant bars in: Buho's Restaurant
- a 50 meters away exxon gas station: Exxon
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Simple Mobile: what do users think?
Andre: The worst experience ever! I bought a simcard and I didn't even receive the card with the line information (PUK). The contact phone is a joke, never answers. NEVER BUY ANYTHING THERE.
Dawit Tesfamichael: I am a current customer and I broke my phone. I called to ask what type of phone they have in stock before I can go there. The person who picked up the phone was so rude, he said I have to come in person and hung up the phone on me. He literally hung up the phone on me. I've never wrote a review and this is the 1st time in my entire life have someone was so rude and unpleasant. I advise to nor deal with this person.
Ambria Smith: The guy that answers the phone is unprofessional, rude, and nasty. Don’t bother doing business at the Washington DC location. He deserves to be FIRED!
Luis Gonzalez: one of the worst places i have visited
Response: please tell us why
Arturo Restrepo: (Translated by Google) Worst place ever in town to get / buy / pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. The worst place to buy or purchase any service, the deal is derogatory and if you neglect you, you will be ruled out because you ask them something. I do not recommend it. Surely the owner did not attend me. (Original) Worst place ever in town to get/buy/pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. El peor sitio para comprar o adquirir cualquier servicio, el trato es despectivo y si te descuidas te reganan por que les preguntas algo. No lo recomiendo. Seguramente no me atendio el propietario.
Roberto Zegarra: (Translated by Google) Lousy experience(Original)Pésima experiencia
Response: You don’t want to pay for the service You want everything for free Peruvian
David Pabon: (Translated by Google) Good phone plans, cheap, without a contract of permanence (prepaid) (Original) Buenos planes de telefono, economicos, sin contrato de permanencia(prepago)
Response: Thanks
GERARDINO EN LA CANTONA *******: (Translated by Google) Family promotions 2021 (Original) Promociones familiares 2021
Response: 👍
Yesenia Ramirez: (Translated by Google) Excelent service(Original)Exelente servicio
Response: Thanks
8. T-Mobile
Address: 3225 14th St NW, Washington, DC 20010
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 518-5268
Guy: Cell phone store
Near T-Mobile:
- a 9 meters away chicken restaurants in: Pollo Campero
- a 10 meters away thread depilation: Dupont Threading
- a 17 meters away dog training classes: Bark Busters
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T-Mobile: what do users think?
Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
Tra My Nguyen Thi: Very bad customer service.I called to cancel my plan on 04/22/2022.They told me that my billing cycle from 03/10-04/09.So if I call after 04/09 I need to pay full month with amount $120.00 for 2 lines.I agreed to pay full month.She told me to call back in May to make sure that I don’t own anything else.So I called back And she told me that I don’t own anything from T-Mobile.That why I told her to remove my automatic payment on T-Mobile account.And then after that in June I received a letter from them to ask me pay for amount $130.00 because I cancelled my plan that why amount go up.And the period date also different with the customer service said from 04/17 to 05/18.I feel like they want to take money from your pocket if you cancel plan.I called back and explain them what’s was happened to me and the lady name CINDY told me that she asked her supervisor and her supervisor approved for me only pay 5 days from 04/17-04/22(5 days I used with T-Mobile) with amount $21.67 and She said I don’t have to pay anymore .They are cheating me.After I paid that amount they sent me a letter ask me to pay $103.88.If not they will send me to collections.First time in my life it was happened to me that a big company in US trying to cheating customers.I called back to customer service and lady name Elizabeth blame to Cindy fault and said I still need to pay $58 instead of $108.33.After that she tried to transfer me to her supervisor name Fred.And he tried to blame his staff didn’t get train well and he still want me to pay full amount but he will give me $50 credit.They are very awful customer service.Be careful if you want to transfer to T-Mobile.You will get the same situation like me.I’ve been with T-Mobile almost 5 year’s and last thing I received from is the BAD CUSTOMER SERVICE.Go to another carrier you will get better deal.
Response: We’re sorry to hear this Tra My Nguyen Tai. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Gigi Mathews: Terrible customer service, The guy had an attitude of a bouncer, even a simple question seem like it was going to explode his bird brain.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore8545@t-mobile.com so we can chat!
Crystal Dixon: Came in yesterday to get phone serviced staff was very rude except the guy.Nobody greeted me and one lady short African American was loud and rude.She rolled her eyes at me like I was an issue coming there.They are biased towards customers all the women spoke and wished Happy Valentines to everyone but me that came in.Be advised go to gallery place location lovely.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at retailstore8545@t-mobile.com so we can chat!
Syd Ah: Shout out to Alberto! Probably some of the best customer service I've received. He was super patient and informative when helping us sort out my phone. He actually stayed 15 minutes after closing just to help me change my number over to T-mobile and even was available to help me outside of store hours just to make sure everything was working properly. I am super appreciative! He also set up my phone locator. Really great service! Thanks also to his colleagues who were patient and who helped me with my sim card after the store was closed. You guys rock!
Response: We appreciate you Syd! Welcome to the Magenta family! We hope to see you again soon :)
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Gabe: Went in June 2019 and the rep was on his phone taking a personal call the ENTIRE time he was “helping” me. Traded in my phone and the guy said I would only pay a fee of like $50, which I paid up front at the time, only to find out now I was tricked into financing a $600 phone. The customer service reps are about as bad as it gets. Go literally anywhere else.
Response: I’m sorry to hear this Gabe. That’s not the experience we want for our customers! Can you email me at Jennifer.Hernandez125@T-Mobile.com so I can get try to get this fixed for you?
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
Elron Russell jr: This store has the over the phone customers service. I called the phone picks up and hangs up then, I called again some guy answers but doesn’t state that this is T-Mobile, so I asked and also ask is there any deals for the phone he said “yeah, only the trade in a eligible phone get up to 7 hundreds dollars toward a new or something like that.” I gave a quick pause, and responded “What about if u already had account” he said no nothing really and just paying for ur phone for what it cost.” Then the phone hung up again, so I wrote this statement they need some better customer services representatives.
Response: Oh no, sorry to hear that. We pride ourselves on providing an awesome experience. We are sorry your phone customers service experience didn’t go the way you expected. We would like the opportunity make this experience better! Please reach out , so we can set up some time with you.
Colton Cooper: I came to this place and asked a female staff about the postpaid plan. She said it was $85 including tax and fee for one line. I told her i saw it online only $70 but she kept saying it was $85 for Magenta. When i asked about iphone 11 Pro she just answered like she didn’t appreciate customer who came to the store. She wasn’t friendly at all and acting like a person who doesn’t like her job. I just left the store without any question. Avoid this place at all cost. A bunch of liars.
9. T-Mobile
Address: 1406 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 741-9739
Guy: Cell phone store
Near T-Mobile:
- a 0 meters away semi-permanent nails: LUSH NAIL BAR DC
- a 8 meters away alternative bars in: Black Whiskey
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T-Mobile: what do users think?
M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Neda Pahlavani: I came in here to jump my phone. However they couldn’t help me AT ALL! They couldn’t even tell me if i had any protection on my phone. They were trying to send me all the way to the apple store! Lol to answer my question to see if i had insurance on my phone. After probing some more they gave me the insurance carrier number to call. How come they couldn’t give me that initially? Instead they wanted me to drive all the way to the apple store?? Lol wow. So much for customer service. People are so non logical and robotically lazy since covid. Its a shame.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at shawee.2.thompson@t-mobile.com so we can get this fixed for you? We love our T-Mobile customers and would like an opportunity to talk more about your visit!
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Patrick Soltis: Tl;dr: For any action besides a new phone purchase, calling the help line is a better bet. It will take longer, but the people on the phone have the basic understanding and empathy necessary to help you with more complicated issues. Service probably depends on what you come here for. Any former Sprint customers looking for help transferring their phone to the T-Mobile network may be disappointed. I get it - my phone from 2018 that works fine is more difficult to switch than a new $1k phone that works perfectly. However, the employee who helped me here lacked a basic understanding of customer needs. She told me she couldn't help and suggested taking some other steps - that was appreciated. However, the moment I tried to clarify the steps (since the order of steps was unclear, and I had already tried some of them and wanted to make sure I was doing them right), she said, "You're overcomplicating this" and essentially checked out of the conversation. I came to the store precisely because the allegedly "easy" process was too complex to do on my own, and it's upsetting when someone who's supposed to be helping you won't even help you understand the advice they're giving you. In the end, I talked for 2 hours with a rep on the T-Mobile phone help line. They tried to help me switch to the T-Mobile network, then in the final steps discovered a specific reason why my phone could not switch. There's still a 50% chance it's a bogus reason, but they offered me a good deal - about 50% off the total price - for the new phone I was likely going to buy in 6 months anyways. It was a long and painful call, but my problem is solved and the rep on the phone made a sale. Store reps probably could've made the same sale in a fraction of the time if they were listening.
Response: I’m sorry to hear this Mr. Soltis. That’s definitely not the experience we want for our customers! We pride ourselves on providing an awesome experience. We would like the opportunity to make this experience better for you. Please reach out so I can set up some time with you to talk more about your recent visit. Can you send me an email at shawee.2.thompson@t-mobile.com?
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Arvydas Maminishkis: Not sure why this store exist. You can not hold any phones in the hand. They all glued to the stands like in museum Update. I went to store back and nothing changed! Manager promise is empty just for the show. Lowering review to one star
Response: I’m sorry to hear this Arvydas. That’s not the experience we want for our customers! Please stop by so we can get this fixed for you. We will love the opportunity to make this a better experience for you.
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Response: Thank you so much Charles! We appreciate you stopping by to see us. We love our T-Mobile customers. We appreciate your business and also taking the time to provide us with this positive review. Please feel free to visit us and we'll be more than happy to take care of you. Welcome to the Magenta family! Thanks again!
Angelina Loada: Very disappointed in the phone SE buyers Remorse. They wouldn’t even order the phone I wanted the female said I could get the iPhone 11. I asked for the. iPhone XR not the 11. Plus $75.00reshelf. 😯 not happy with T Moblie let’s pocket Money$$$$$$. Ive been on the phone with Tmoblie back and forth for hours y days. Not happy been a customer for years. Have TVision not happy with issues there as while.
Response: Hey Angelina, we want to figure out how we can make things better for you! Please email me at tionna.johnson345@t-mobile.com so we can chat!
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
10. T-Mobile
Address: 726 7th St NW, Washington, DC 20001
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 759-5226
Guy: Cell phone store
Near T-Mobile:
- a 2 meters away places to go out on a Wednesday in: Jackpot
- a 11 meters away office chairs stores: Poppin DC
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T-Mobile: what do users think?
Juan B.: Terrible place. One employee charged me for a sim card. Then try to make it work. After 3 tries, he said "your phone doesen't work". When I try to explain that I always use this phone in multiples countries, he stonewalled me. The cherry of the pie? He charged it to the credit card and told me it would go away in 3 to 5 business day: my card resume came today with the charge so I have to talk to the bank. Terrible experience, it is a pity I don't remember the name of this guy. It was the short one. If you are reading this: be kind to people man. Specially if thy don't speak native english. Have some respect.
William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Sherry A: I was very pleased with Manuel p. Who was one of staff working in store on Tuesday night. Manuel was very professional, knowledgeable with outstanding personalities at T-Mobile. Even the customer whom he's been assiting during my waiting also was very pleased with his work resolving issues with her phone. Which it gave me a good impression that he also can help my difficult issues with my LG phone that I never though it would be possible. But in the end after a short effort Manuel fixed my phone which it made my night. I certainly recommend Manuel at T-MOBILE in Chinatown D.C. to everyone who has issues with their phone.
090 iniya: There were three employees working and helping others at the same time. I was assisted right away and they let me know of any delays happening while trying to get my tourist sim card activated. I was very glad that I got my service right away. I didn't like where it was located, in the middle of Chinatown, but I was very satisfied with the service and the staff. Really, the staff were great.
Emma Heath: I went into this store after work because I had recently purchased a new phone at a different location and the clerk had told me it had a feature that it actually did not have so I needed to exchange the phone. Upon entering this store I was told I would be charged $50 because I didn't purchase the phone from that location and if I wanted to do it for free I would have to travel back to the store where I made the original purchase. I've been a T-Mobile customer for years and was incredibly disappointed in the lack of customer service. As a customer, it shouldn't matter what location you visit - if it's the same company they should do everything they can to help you.
Abrar Thabit: Emilio was very helpful and kind!
Alice Yu: The manager Joy is a really good seller. Give you an awesome deal one day to wheel you in cause you were gonna open a few lines (and to create an 'I could help everyone' atmosphere for all the other potential buyers around) but can't give it back to you cause you walked out. You decide to come back for it, but it ultimately turns into a waste of your time! She'll end up telling you: 'I'll meet you halfway' to a deal that's really telling you to paid or tries to downgrade you into getting it by saying: "you can't even afford a small payment?" Even when you are planning to walk out because of all the over selling she is doing, Joy would follow you to the door and lecture you on how she's helping you, like...giving you insider info, but really online searchable info... trying to help you, but that should be called doing your job. My advice: stop over selling and just do your job! Would have gotten my sell if you were more honest upfront. This store is for anyone who wants a good selling show! Joy will definitely not disappoint and throw you all the selling lines and extra emotions to create the deluction that you are getting extra deals, but reality nothing extra, just you might have gotten fooled into buying something extra... But maybe you were gonna buy the extra anyway and she was just giving you that extra big push...Haha...Which ever way you wanna see it. Just know what you are doing cause great seller are always into getting you caught up at the moment.
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
11. T-Mobile
Address: 804 H St NE, Washington, DC 20002
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 544-4818
Guy: Cell phone store
Near T-Mobile:
- a 6 meters away pnc banks: PNC Bank
- a 12 meters away academies to learn muay thai in: Capital MMA & Elite Fitness | Washington, DC
- a 24 meters away shisha lounge: Wasted Lounge
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T-Mobile: what do users think?
Karen: Not one to leave bad reviews but I was so appalled by my customer service experience that it left me no choice. Went in to upgrade my iPhone which should’ve been a relatively seamless process but with a brand new sales associate helping me, it took way over an hour. Lack of training was super apparent as the sales associate had no idea what she was doing and had to continuously ask the manager or another colleague for help on nearly EVERYTHING which seemed to annoy them instead. Management, please do better on training or at least step in to help when you see a worker clearly struggling rather than letting them struggle and keeping a customer waiting for assistance. There was no shadowing whatsoever. I’m not blaming the associate for being new and taking a long time, but rather the lack of support from colleagues and management alike. I won’t be returning back to this location.
Response: Hi Karen! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Betty Entzminger: Jarred Customer Service is awesome. I have challenges receiving verified text. When I am being verified I don't receive them for whatever reason. The expert today was great, Jarred and the manager at the 8th & H Street NE store. Thank you TMobile.
Stephanie Thomas: I have never had an experience with a phone company like this. They continue to add things to my bill that I'm not getting, then it's a whole bunch of hoops you have to go through to get it straightened out. Don't use this service, now I'm stuck with a plan I don't want
Response: Hi Stephanie! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Please contact me at (202) 544-4818 so we can chat!
Ray daSilva: My initial experience with this store was favorable. There were some issues relating to porting my phone number over which took much longer than anticipated but we all worked through it. I was also talked into leasing new SIM Locked phones from them which I could have avoided (my iPhone 13s were just 6 months old) but this was my fault for not asking the right questions. I wanted to switch to T-Mobile phone service because of the high international fees I was experiencing at Xfinity. While I was at the store, I asked about the 5G Home Internet and was convinced to give it a try as there was a 15 day free trial period. They fixed me up with a Gateway device from the store. That was on May 26. Today is June 3 - within the 15 day trial period. I tried to make this 5G Home Internet work but the service was just too unstable, slow and unreliable in my area so yesterday after contacted T-Mobile support, I gave up. When I tried to return the Gateway to the store today, I was met with an unreal customer service experience. The attitude was "Do you have the receipt? We can't accept a return without a receipt." "Do you have the original box? We can't accept a return without the box." I was able to pull up the receipt on my phone but by this time, they had actually printed out a copy of the receipt from their own system. Their response to this was "We are not allowed to print out receipts!" They then made a big show of checking the IMEI numbers to make sure it matched and then plugged the unit in to make sure it was working. After they had exhausted all their attempts to turn me away, their parting shot was "There will be a $20 restocking fee." I lost it. This kind of customer service attitude was not what I had experienced with T-Mobile support by phone. I argued and I must admit, I lost my temper when they insisted on the fee. Their solution "You can call up our customer service and ask them for a shipping label and return it yourself!" I left the store and I called up T-Mobilie support who could not believe the encounter and apologized. After he called the store to check on this, he advised me that he had learned that each store can set their own policy on restocking. So, he offered to credit my account for the $20 which he did on the spot. He asked if I would be willing to take the unit back to the store. In general T-Mobile support and service have been excellent but this was not a great experience. Sonya is the store manager and I suspect she is empowered to make sense of encounters like this but she simply refused.
Response: We’re sorry to hear this Ray. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Response: Thank you so much Sofie! We appreciate you stopping by to see us.
Susan Gushue: Great experience. The staff was friendly and knowledgeable. I didn't feel pressured to buy anything. The young lady that worked with me set everything up and explained it to me. I highly recommend this location.(hint: I parked a block away on G St. No problem finding parking)
Response: Thank you so much Susan! We appreciate you stopping by to see us.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
Response: Thank you so much Annette! We appreciate you stopping by to see us. I am very happy that you were pleased with your visit. Please come by and see us at any time.
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
Response: We appreciate you Ceiarra!!! We Love our customers and we are happy that Jay and Dwayne were able to take care of you. Please come back and see us any time!!
Melanie Powell: I don't normally leave reviews but I went to the store on H street in not the best moods due to repeated issues with my cell phone. I was lucky to get Dwayne as he was patient, helpful and most important got my phone fixed. The issue was with the software and I was able to get a phone replacement. I highly recommend you ask for Dwayne and he'll get you squared away.
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
Response: Thank you so much Scott! We appreciate you stopping by to see us. It is an honor to have you as a part of the T-mobile family!!!
12. NanaGSM Wireless
Address: 3503 Georgia Ave NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 10:30AM Thu
Telephone: (202) 600-6454
Guy: Cell phone store
Near NanaGSM Wireless:
- a 9 meters away vegan bakeries: Sweet Sosumba Jamaican Vegan Cafe
- a 15 meters away laundries in: Spring Laundromat
- a 30 meters away bank of america banks: Bank of America Financial Center
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NanaGSM Wireless: what do users think?
todius williams: Lol this place is on the left side guys. I recently went there and didn't even check the side door to see if they was open but the service is amazing. The man was very quick I was just busy with work and he event offered to drop it off at my job. The price was right on point also the cheapest I could find around DC. For any of my phones need I will only good to this place.
Response: 😅Thank You for trusting us to work on your device...much appreciated king..
Stoyan Dimitrov: Great customer service and staff!!!! Good place to buy a new or used unlocked iphone or other devices. If you want the fastest and cheapest service, go to NanaGSM Wireless. Absolutely, the best phone repair/sale store in the DMV; trust me, I used one of their competitors and I was not happy. Keep coming back to NanaGSM
Response: Very Grateful to have you stopped by our business premises and we’re very delighted to know we were able to fix your iPhone for you and put a smile on your face sir..thank you for the trust !!
desmond wolfe: No need to look anywhere else. This is the best phone service shop in the DMV. They got my Note10+ unlocked in 5 minutes after every other place told me it would take 1-3 business days. What's even better is they have the best prices too. For all future phone service needs, this place will be my first call.
HeresPerry DC: The Owner and staff are flexible professional and hospitable. I have been on both sides of the counter and its been a pleasure. Great Service Great Brands and a Helping Hand, NanaGSM Wireless
Response: Thank You Sir..Much Appreciated As Always..
Amelia Diomi: I would recommend Nana Gsm to all of my friends and family no matter how damaged my device has been Nana and his team never seems to disappoint me I always leave with my device repaired with no problems whatsoever! Definitely hands down the best cell phone repair shop in the DMV
joshua mcmanaman: They are very good at what they do. professional employees, friendly and very quick service on unlocking and Fixing phones. Nana is a Top Notch . Love going there for my Laptop repairs. They very Honest and knowledgeable. You Guys Rock
Michael Robinson: I walked in with a broken screen and left with a like new cellphone in just under 40 minutes. Nana's service is gold standard. He comes highly recommended.
Response: Thank You so much for walking into our establishment and trusting us to work on your Samsung device, we are happy to have you as a stable customer and very grateful for the great review you dropped here family..stay blessed !!
Hank Koufie: Nana GSM and the crew are the professionals and surgeons of smart phones. My I-phone works best than even before after he looked at it. Geniuses at its best when it comes to the professional services they offer and provide to the general public. They are really honest and have the best customer service you can trust, he knows his stuff( business). Anyone outhere needing or looking for solutions with smart phones and can’t trust the hands or technicians to go to, there is a Measiah and I mean a Savior that has a solution to your smart phone needs.All brands and categories are handled well and fixed he can actually bring them to life.I can attest to that so look no where past them. You will be genuinely happy with their services. Thank you
FITSUM with god: I dropped off my iPhone 7 with a cracked screen and they fixed it for $139.99 (plus tax) in about a 30 minutes while I ate lunch. professional service and quick turnaround. Definitely recommend.
Richard Osei: I had only had my J7 pro for less than two weeks when I dropped it on the pavement, breaking the screen so noticeably. I continued using it since it didn’t really affect the phone’s functionality, but realized soon it needed to be fixed. NanaGSM was my brother’s suggestion, and he couldn’t be more right about it.
Response: Thank You for trusting us..
13. T-Mobile
Address: 2460 Market St NE, Washington, DC 20018
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 470-3699
Guy: Cell phone store
Near T-Mobile:
- a 33 meters away garden rentals for events in: Reddi Made Event Studio
- a 44 meters away Mailboxes stores: The UPS Store
- a 58 meters away verizon Shops: Verizon Authorized Retailer - Russell Cellular
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T-Mobile: what do users think?
Aron Schultz: Araina needs to work on her management skills while Chris needs to improve his listening skills and work to connect with the customers instead of talking over them. While I was previously with Sprint for 11yrs and have recently move to T-Mobile in the last two years with pretty great service all around I have to say this store takes the lead bad customer service with an extreme inability to connect with clients, and a quickness to threaten a call to the cops if you tell them you're in store for something you were told to come to the store for via the online support staff. Thankfully I was able to call T-Mobile to work through this issue but dissatisfied with the way in-store assistance was not able to connect or handle the situation.
Response: Hello Aron Schultz we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Ariana.Gatlin3@t-mobile.com so we can chat!
Dynasia McCoy: I always receive amazing service at this location! The team members are always knowledgeable and friendly, and it's so easy to be in and out! The manager Ariana has outstanding customer service skills and was very throughout with explaining all of my deals and promotions I had available to me today. I even walked out the store with a free Samsung watch, thank you Ariana!
Sean-Tony Tescadero: Came in to pay my bill, and walked out with a new, fantastic device. Martha and Nestor walked me through device options, my plan, and upcoming features with T-Mobile. They were pleasant, patient and very accommodating. (Even though they had some impatient guests simultaneously) I would highly recommend T-Mobile, and this location. Great job, guys!
Superstar Kels: The worst customer service. No one greeted us. Everyone here seemed like they had an attitude or acted like they didn't want to work. Definitely will never come back to this store
Response: We’re sorry to hear this Kels. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Henry Staley: Ariana was exceptional as a manager, she handled the store wonderfully. She's very patient and knowledgeable.
Frances Berry: Ariana the store manager was very helpful. Helped me get my watch set up very patient. Wish I can give 10/10.
Julie Santos: Samiyah did a fantastic job of assisting me. Very patient through the sprint process. Helped me with a free phone and watch.
Victor Perry: Ariana helped me with a troubleshooting for my phone. Very patient. Great manager
Rena Geter: Loved the service! They were so friendly and super patient will me. They even sat down with me and showed me how to use my new phone. Loved it. 10/10 service!
Gerald Helfgott: I had with ATT, and checked around. I went to T-Mobile at Dakota Crossing ( 2460 Market Street NE, Washington,DC 20018). They were very professional and handled the switch over very easily. I can not recommend them any more. They were all great.
14. T-Mobile
Address: 5335 Wisconsin Ave NW #107, Washington, DC 20015
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 686-0350
Guy: Cell phone store
Near T-Mobile:
- a 2 meters away embassy suites by hilton Hotels: Embassy Suites by Hilton Washington DC Chevy Chase Pavilion
- a 6 meters away free lawyers in: DC Volunteer Lawyers Project
- a 8 meters away shopping centres in: Chevy Chase Pavilion
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T-Mobile: what do users think?
shawn Brittain: Thomas helped us with changing our services to T-mobile. Even though the store was busy, he didn't rush us and answered all out questions. He helped us with the set up of our new phones and gave us his card in case we had any trouble. Great customer service T-mobile!
Britteney C: Dwayne is very knowledgeable. He assisted me with adding International Coverage to my plan for an upcoming trip. I really appreciate the patience that he had when answering all of my questions regarding the cost associated with International services. Wonderful customer service!
Sarah Park: I write in praise of Yonathon, his professionalism, smarts, and helpfulness; he listened intently to my needs as I contemplated switching carriers for international usage purposes. Was highly adept at the technical application of my desire to have an eSIM and a SIM so that my one phone can host/carry 2 telephone numbers simultaneously (UK and USA/International)--by no means a straightforward task. His approach was gentle, adept & intelligent, and I left T-Mobile Chevy Chase with all my needs met. T-Mobile is most fortunate to have an employee as stellar as Yonathon.
Lora Mitchell: I went to this location in search of a complete change form an Android to the new IPhone 12 Pro Max. I came in and was greeted by Yonathan and of course once I told him the goal of this visit he immediately gave me all my options. He started with asking about needs, color preferences and which size of phone I’d be interested in. This experience was beyond great he was super knowledgeable and very professional! Being new to the iPhone software and what not he made it very easy to understand and showed me some cool features. Not only selling the device but the experience along with it! I must say he was absolutely correct ! Then going into to my payment options, I had the full intentions to pay for a larger portion of this new device. He went into great detail of how I can pay for all my accessories and phone monthly with my bill, which was a surprise to me and certainly made this decision so much easier! I spent about 90 mins in store while switching over data and him answering all my questions! All in all I definitely appreciate the help Yonathan provided and look forward to all future services and purchase via Tmobie !
Emily S: Kevin B. and Frank from Mechanicsburg, PA store we’re extremely helpful when my family was going through a family emergency. They were calm and patient with us and it is much appreciated. Thank you again.
Qasiym Gilliam: I recently went up there to get the sprint- T-Mobile thing in order. Dwayne was able to take care of me and I even got a new phone! Aye! I’ll be back.
Los Conejitos Cholitos: The large Asian guy was no help. Was very rude and abrupt. I was trying to explain my situation and he cut me off and said "I cant help you.. you need to call 1800 tmobile. There is nothing I can do." But I was trying to tell him I already called 3 times and that they said I needed to go into the store. He wouldn't listen. So rude. It was really annoying his attitude. Be nicer to clients. I'll stay with Verizon.
Response: We regret to hear of your recent experience, and would like the opportunity to make it better! Please reach out so I can set up some time with you. Can you send me an email at retailstore7637@t-mobile.com so we can make this right for you?
HorrorJunky 4 Life: The only reason why I am giving the store/carrier at Friendship Heights metro 5 stars is because of an associate named Ramon. I've had poor customer service from other locations in the past and was even considering dumping T-Mobile for another carrier. Ramon's knowledge of T-Mobile services and prices helped convince me to not only stay with them but I purchased another product. (I now get my phone & internet through T-Mobile) He is so polite and attentive that I only try to visit the store when I know he is going to be working there. It is great to know that there is one person on the company that can help me with any issue I have with my phone.
Jamaal Jones: Dwayne and his teammates were amazing today! Very knowledgeable about all of the products and services. The customer service was excellent. Great overall shopping experience.
Stephanie Pickett: The associate I worked with didn't really seem interested or concerned with what I needed help with. No greeting, no effort. I just switched to this company two weeks ago and if this is how it is... well let's say I'll be heading back to AT&T where service for me at the stores was always pleasant. I ended up calling T-Mobile and their phone service is always polite, upbeat, and happy to help.
15. Millennium Mobile
Address: 3825 S George Mason Dr unit j, Falls Church, VA 22041
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (703) 998-3001
Guy: Cell phone accessory store
Web page: http://www.m-mobile.com/
Near Millennium Mobile:
- a 28 meters away ethiopian restaurants in: Nazret Ethiopian Restaurant
- a 42 meters away switchboard repair companies in: Yared Phones & Electronic Services LLC
- a 65 meters away made to measure sofa covers in: Sky Upholstery & Slip Covers Inc.
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Millennium Mobile: what do users think?
Darik Gossa: Wow. Awesome service and great work. came in, and got my screen replaced in no time. The people were friendly and gave me a great deal. I would recommend them to anyone.
Jaime Cook: Yosef & the team were great! My issue needed a little handholding & they were friendly, effective & patient. I would say allow extra time because the diagnostic process can take awhile.
Charlie Spiers: To any customers considering going here consider this my glowing review. I don't normally write reviews but I highly recommend this place. I'm always a little cautious going to third party places because quality can vary but this place is amazing. I went in expecting to need an $100 minimum repair for a broken battery that would take a few days turnaround time. Instead I dropped off my computer and received a call back before I could even leave the parking lot. He had started looking at my device as soon as I dropped it off and managed to fix my problem before I even left. They are very friendly and very helpful. I will be using them for any future repairs. Made my day.
Kaleb Ayele: If you want a quality service with prompt turn around time for your repair, this is the place. I recently mailed my android phone for a screen replacement, it was shipped back to me within few days looking brand new. Keep up the great work.
Xavier Pat: Great Service! If you want great quality work and your phone repaired at a more reasonable cost, this place the place to go. Thanks!
Angela Dunn-Dickerson: Great service! My wait time was a lot shorter than I expected.
Jen Rhodes: This place was amazing! I cracked my Samsung Galaxy S10 plus screen and they were able to order the part in a week and in 3 hours my phone looks like it did when I popped out of the box for the first time! Friendly and honest can't ask for anymore than that!!!!
Filmon Zemichael: Great service at a great price! Got my phone screen replaced for much less than others I checked with. Phone done perfectly and on time as promissed. Not much more you can ask for. Highly recommended!
Wenta Tadesse: Great customer service, I went few times for different item to fix. Phone screen and computer He did an amazing job and also on time which I like it the best. Definitely recommend for his service if you have an issue on your phone or computer also other services that he provide. FYI ask for Yosef.
M Napier: One word, AMAZING. Yoseph was kind, knowledgeable, patient, and had my phone looking good as new. The materials, parts and accessories are quality and affordable. His dedication to customer satisfaction is rare, exemplary and the best i have experienced in years... he is fast, efficient and his workmanship is impeccable. Highly recommend this business to everyone.
16. T-Mobile
Address: 721 D St SE Suite B, Washington, DC 20003
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 800-5607
Guy: Cell phone store
Near T-Mobile:
- a 4 meters away tanning centers: European Wax Center
- a 7 meters away outdoor yoga: District Flow Yoga
- a 7 meters away Barracks Row SE: &pizza - Barracks Row
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T-Mobile: what do users think?
Sandesh Dangol: Is there any lesser star for review other than single star. Worst company ever. Have been calling for problem of billing but noone is responding properly. Such a shameless response ever. You have to wait for hours to talk with supervisors. Dont they have system to look after the account details?? Everytime bill have been increasing everymonth and when we try to enquiry , they said to call us back but never did. Such a disgraceful from a big company in usa. Convey this message to the heads of the company and Hope my problem will be solve soon and lets hope they will call me back as soon as possible as they told me to call back which they never did.
Response: I’m sorry to hear this Sandesh. That’s not the experience we want for our customers! Can you email me at RetailStore5686@t-mobile.com, so I can get this fixed for you?
Ishan Heru: I had one of the best customer service experiences at this store. Ariana and Fidel were amazing! They took assisted me with purchasing a new iPhone and Apple Watch, and then, set up both for me. Impeccable service through and through.
Bryce Suderow: I was having a really hard time getting my iPad to go online. So I went to the T Mobile store and Fidel solved my problem by inserting a Sim card. Now I can go anywhere and send and receive email thanks to him. He and everybody in the store is incredibly friendly and they’re all very competent.
orandra cotton: Im a 15 year Tmobile customer and a senior citizen. I was given a pair of Jbud air true wireless earbuds. I needed help getting them sync in with my phone. The ypung staff servicing this store at 7D st se are lazy, insolent and lack professional. Will never use this store again. Zero customer service.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore5686@t-mobile.com so we can chat!
Keith Jones: Ariana the assistant manager there was a great help. 10/10 recommendation. Very patient and energy was amazing.
Arthur Taper: Jeniqua customer service was great. She was very patient and knowledgeable on the products that she was selling. If you visit the store ask for her!
Sandra Medlock: Jeniqua was extremely helpful and courteous. I really enjoyed her presence and passionate about customers.
Salina Burno: Ilana was a good mobile expert she helped me with all my problems was very patient and went above and beyond . When coming to T-Mobile I definitely recommend working with her.
Rosalind Scarborough: Thanks so much Brett and Fidel made sure they gave me a clear message on my purchase today!
Ebony Twitty: Brent was a great help replacing my screen protector!! He was quick and courteous!! Thanks again !!!!
17. T-Mobile
Address: 300 M St SE Spc A, Washington, DC 20003
Schedule: Closed ⋅ Opens 10AM Wed
Telephone: (202) 350-4654
Guy: Cell phone store
Near T-Mobile:
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T-Mobile: what do users think?
Onochie Anyanetu: Wanted to switch to T-Mobile, but they didn't have the Ultra 21 512 GB model I wanted in stock even though I specifically asked for this model (I was giving up a SD slot, so a 256 wouldn't work). They rang up the 256 and started the transfer. Only when the tech asked me which files did I want to delete did I figure out he has the 256 model. Once I figured out the confusion I said I would come back when they had the 512's and would stay with my current carrier. They charged me a restocking fee since they couldn't sell it as "new" (really?) and ON TOP OF THAT, TMOBILE SENT ME INTO COLLECTIONS FOR NOT PAYING FOR A PHONE LINE I NEVER HAD! Amazing terrible service T-Mobile ... and I really wanted to switch ... my business will stay elsewhere. And for the eventual response from the owner, save it. Unless you're going to send me $75 for the restocking fee and $78 for sending me to collections your response is useless. 0 stars. Edit - T-mobile - are you ready to give me a $153 discount if I switch? This the the bare minimum to provide me with a better experience.
Response: We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Pinkextra305 Jet setter: Harassment and Bullying by employees. Memories still hunt me from last year at this store. Nakina P. and Ayesha I. harassed me while I was at the store and created a very hostile environment! One of the regional managers reached out and offered a subpar form of compensation that did not match what I had experienced. I am extremely disappointed that Tmobile would allow such nefarious behavior by their own employees. I am still traumatized to this day.
Matt Navetta: They quoted me a monthly bill of $120, and said that it would be higher for the first couple months until the promotions processed. The monthly bill ended up being $148 and never went down. Don't get scammed by these dishonest employees.
Response: We’re sorry to hear this Matt. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Brendan M: Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!
Danielle Crittenden: The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron (Aaron) did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!
The Switzers: It was time to upgrade/trade our phones when gracious...vivacious salesman immediately offered to help. He worked later to finish helping us as we're VERY ignorant when it comes to new technology. He made our visit a breeze. Give that man a raise!! Thanks Tony 😀👍
Chris Tyler: Michael and Najim (sp) were superb in assisting myself and my wife as we shopped for a reasonable plan. Even though we didn't purchase a device, they were instrumental in instructing us on better options elsewhere. THAT is customer service, THAT is who I would want representing my company on the world's stage in the United States capitol. Very knowledgeable gentlemen with a future in Management and Project Management.
Heaven Ramos: I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help
Jimmy Mann: Waited 1hour and 35 minutes to upgrade my phone and 4 employees could not pull up my Sprint account so I did the upgrade online in 3 minutes myself.. All 4 employees said" I hate when Sprint customers come in".
Ryan Curl: Conveniently located and clean. Tony was the agent who assisted me, who was very knowledgeable and anticipatory of what I needed. Seamless process.
18. Boost Mobile
Address: 213 Kennedy St NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 882-4900
Guy: Cell phone store
Web page: http://www.boostmobile.com/
Near Boost Mobile:
- a 53 meters away places to celebrate a birthday for adults in: Vintage Glam Tea Party & Co.
- a 77 meters away cheap driving schools in: Gmel Driving Academy
- a 81 meters away exxon gas station: Exxon
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Boost Mobile: what do users think?
Leroy Handy: Great place to shop for Boost Mobile phones, they don't have every iPhone but they have great customer service. thank you.
Charlene Perry: I really don't like the fact that this the place that doesn't keep current records of you bill Each time you have to provide so much information as if this is your first time there .When there should be some kind of record once you give you phone number. It just takes so much time always when I go to pay my bills. A Dedicated Customer
Response: Charlene, Im sorry your having this issue, please asked to be added to our customer database.
Sheba Tartt: Great place to shop, its a small location but they actually know what they doing. Thank you for the help guys.
Marie Louise Adia: Great People, Great Store. Please Stay around.
James Donaldson: Helped me out with copying everything to my new phone.
Linda Brooks: It's small but they know what they are doing..
Response: Thank you for your business Linda, we appreciate your business.
19. T-Mobile
Address: 1528 Benning Rd NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 971-9100
Guy: Cell phone store
Near T-Mobile:
- a 8 meters away Metro Telephone: Metro by T-Mobile
- a 10 meters away drone shops in: RadioShack
- a 20 meters away mobile phone repair companies in: City Mobile ( Cell Phone Repair / iPad Repair / iPhone Repair)
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T-Mobile: what do users think?
Esther Kakene: I traded my sprint phone a month ago to get onto the new T mobile, everything was paid off and they told me I was good to go, 3 weeks later, I received an email from Sprint about me owing them $518 and some change, I called sprint, they refused to help me because they hadn’t received my Galaxy note 10 that I had traded in, I came to Benning road T-Mobile store and the store manager told me he couldn’t figure out why and that maybe the phone was still in transit, I think it should reflect somewhere once a phone has been traded in, I have a feeling someone in the store stole my phone and this is why they are all bouncing me around. On top of that, the manager has had me sitting here for over an hour, he is hiding in the back pretending to be on a phone call, why would he be on a call knowing fully well he has customers? Even if it’s a corporate call, doesn’t your corporate office know you are at work?
Response: We’re sorry to hear this Esther. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Nick Shaw: Went into the store today as my phone wasn't working. Carlos did a terrific job and was really quick and knowledgeable and was able to resolve my issue very quickly without wasting any time. I highly recommend asking for Carlos if you want your issue resolved immediately.
Zyan Yizrael Giles: I’m currently out of town and being from Chicago coming to Washington DC as always on trips you end up cracking your screen protector breaking your phone this time I did it in transit on the train and was hysterical that it would be hard to find a place but when we got to our destinations I went on the app checked for local T-Mobile’s near me and there was one blocks from my hotel @ When I walked in the staff was very welcoming I was in and to replace my screen protector within 10 minutes and Brittany was a great representative for Tmobile
Response: Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Brittany was able to help you out!
Niya B.: Very helpful employees & lovely managers. They made sure I was satisfied with my device & accessories before I left the store. I am so happy with my decision. I will be returning again.
Crystal Jefferson: Nick was great took the time to set my phone up and explained my bill to me I definitely recommend
Response: Thanks for the great feedback Crystal! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
Eddie Douglas: Nicholas was amazing he went above and beyond to make sure I left happy with my purchase I definitely recommend him
Faith Wright: Very busy location, but great customer service. 😊
Romanus Ubamadu: Brand new store. Wait was a bit long, but they had a few customers. Store manager gave me excellent service.
J. Colton Thompson: Really good service from Nicholas here. We were worried about going during COVID but the store is really on top of distancing and keeping things clean.
Meagan Prieto: Great customer service! They were extremely professional and answered all of my questions.
20. uBreakiFix
Address: 1722 7th St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 12PM Thu
Telephone: (202) 926-4170
Guy: Mobile phone repair shop
Near uBreakiFix:
- a 37 meters away saint shops in: Flavor Us Market
- a 40 meters away whisky stores: Angels Share Wines and Liquors
- a 96 meters away installation of solar panels: Revolution Solar
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uBreakiFix: what do users think?
Raquita Cooper: I really like their customer service; even though I didn't get my phone fixed. I can really appreciate the customer service experience I had there. Brittney definitely seemed well on her knowledge about the company, the policies and my alternative steps to resolving my issue best as she can . James was extremely pleasant when coming in and Cornell was super attentive to me and everyone waiting in and out side the store. They are extremely busy and I can understand why, they provide great service. I will be bringing my other electronics here so I can guarantee I will get exceptional service. Like I said they are extremely busy but customer service was great and that's what I look for in a business. Highly recommend.
Colleen Brady: Cornell was incredibly helpful in troubleshooting around my cracked phone screen, identifying the issue was isolated to my screen protector, and quickly installing a replacement screen protector. Excellent service. Much appreciated!
Sean Blink: This a review more for the scheduling system rather than this actual location, which seems to be staffed by lovely competent people. The store hours changed but Asurion, the company that owns UbreakIfix still let me schedule an appointment for a time when they were closed. Pretty annoying, and concerning since this is, you know, a tech company. Geek Squad, here I come!
Diego Marroquín Bitar: I had a really bad experience at this shop. They initially "fixed" my cracked screen and charged me for a new one. The problem is that their replacement wasn't properly glued and it detached from my phone soon after. When I went back the guy was rude and uncooperative. I won't be using their services anymore.
Carsia Robinson: I have Home+ (great product honestly) to get two of my laptops fixed, they staff were open and kept me in the loop of things, gave me status updates along the way.
Patrick Kim: Similar experience to some other reviewers here -- they're an authorized Samsung Service Center but didn't inform Samsung that they changed their hours to close two hours earlier, so Samsung scheduled an appointment for me, which I arrived for on time, but the staff I could see through the window literally just shrugged their shoulders and pointed to the hand-written new hours taped to their window. Also, they're pretty hit-or-miss about answering their phones in a timely manner. And also not very knowledgeable about the types of Samsung phones (despite being an authorized service center).
Response: We're very sorry to hear that your experience did not meet our expectation, and we would like to know what we can do to turn this around for you, so please contact our Customer Experience team at 1 (877) 320-2237, option 3, Monday - Saturday 10AM-10PM EST and Sunday 12PM-8PM EST.
Team World: This store used to be good.. NOT ANYMORE! UNDERSTAFFED, BADLY TRAINED, they can't do the simplest things.. and if you ask to make an appt, they tell you "no need' - then, when show up, they don't have time and if they do, they let you wait for hours!! AVOID THIS STORE!!! Incompetence rules there!
Kevon Harris: Positive: Professionalism, Quality, Responsiveness, ValueI went into UBreakiFix today with a screen that was fractured very bad and now my screen is completely new. Also the staff there was very professional, respectful and attentive to everyone.
John Doran: Holy cow, cannot thank the folks at this store enough for bringing a busted phone back to life. Wife dropped her Pixel 3a on Thanksgiving face down on a brick sidewalk and the image immediately went wonky and it was unusable. Called this store the next day and they made it like new in 60 minutes. Check out the before and after shots if you don't believe me. $130 for the repair and well worth it compared to traveling without a phone. Special shout out to Howard for being a real nice guy and making the experience super smooth!
Response: We are so glad that we were able to assist with your repair! Thank you so much for taking the time to leave us feedback, we love hearing from our customers about their experiences within our stores!
Wayne HarRell: I was just dropping off a UPS package for pickup, but the guy who helped me was great! He juggled 3 customers and didn't miss a beat. Unfortunately, I don't recall his name.
