Related inquiries Cell phone store:
Add my business
1. AT&T Store - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
5
319 reviews
Be the 1st in the ranking
exclusive page
Address: 785 7th St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 737-0233
Business type: Cell phone store
Thatohatsi Malope: Possibly the worst customer service I’ve ever received. I went in to purchase a new phone and service plan, the store manager was helpful and I was out there within 2hrs with a “free” Apple Watch, they were apparently giving this to new customers who were first responders or educators. Within a a few hours I receive emails from AT&T thanking for choosing to use their services and for applying for a mobile business agreement on behalf of my business. I don’t have a business and I hadn’t applied for any business agreement. Along with that email I also receive a receipt for my purchase, the phone and to my surprise the “free” phone….that wasn’t free. I am unable to get help over the phone nor am I able to sign into the app. I go into the store only to be met with hostility from the same store manager, Robert Greene, he is dismissive and rude & tells me that he was helping me out because a business account offered more discounts & that after a few billing circles the watch would be free. He claimed to have explained all this when I initially came in to purchase the phone, he didn’t. Nor did he have consent to open a business account and enter into any agreement on my behalf. It’s ridiculous and I imagine a few kinds of illegal for AT&T and it’s employees to use our personal information in this manner & without any consent all in the name of doing folks “a solid” at our expense. I am genuinely disgusted by Mr Greene’s behavior, no patron should ever be spoken to in that manner and tone. I’d advise using a different AT&T location, I certainly will.
Ryan Warwick: I literally received some of the best customer service I’ve had since becoming an AT&T customer back in 2012 from one of the store supervisors, Jelani! Not only did he take the time to do some heavy digging into my account to determine the root of a problem I had been attempting to solve for months, but when I ran out of time (we had been looking into matters for over an hour), he was kind enough to offer I come in the next day for him to advocate on my behalf with the Loyalty Department. I came in the next day and he continued the same level of patience with my situation and due to his vast understanding of company policy, was able to work with a corporate supervisor to ensure my issue was finally resolved and put to rest after 4 months of being given the runaround via other remote staff! (At one point, he even sought to ensure the security of other staff members when a pedestrian/non-customer attempted to haggle the staff with incoherent questions, while still being attentive to my issue!) Given the current social climate of today, it was completely refreshing to be given above-and-beyond service when there is enough bad news to juggle—it’s no surprise Jelani holds the position he does within the network and I hope to see him excel even further, if that’s his goal. If you have any issues with the your services, and/or just seeking good old fashioned customer care with your purchases, he’s for sure your guy!!
Elizabeth Hodges: Was a bit of a wait to be helped but it was a Friday night so it was expected. After 30 minutes of waiting on the couch and watching the Lifetime Castle Marathon, I was helped out by Giovanni. He was very attentive and respective of me and my time and was able to hook me up with a new phone and all. All in all, a 10/10 experience!
Cracked Menace: Love the experience there, the people was nice Luad or Laud was the name of the person who helped me and he was amazing. He was very welcoming and he knew what he was talking about. Overall great experience
Response: Hi! We sincerely appreciate you and all our customers!
Kurtis Bertram: I signed up for a new plan with 3 new phones. Representative Aaliyah added 15$ per line insurance without telling me. They also double charged my credit card for tax on one of the phones. I called the store twice, the second time they put me on hold then hung up. I went back to the store and they claimed they could fix either error. Recommend I call a 1-800 number. They couldn’t help either. No different than other carriers. Will update review if corrective action is taken. Otherwise, I will be returning devices and cancelling my plan.
Zagery Oliver: Upon moving from T-Mobile to AT&T I had a very confusing situation being originally signed up through aTarget Representive. I eventually went to the 7th NW location in DC and my experience was excellent. The customer care was professional and very considerate, I also got my situation resolved without all the unnecessary stress, which is extremely uncommon going into these cell phone carriers establishments. Out of all the time that I have been using a cell phone, I never experienced great customer service. I also account it to the leadership of Ariel Matos and Amanuel Tigeneh, and also Aisha.
G H: Shockingly unhelpful. I’m a long-time AT&T customer who recently moved to DC. Went in asking about prices for an iPhone upgrade and the representative was unable to tell me the cost of different models but wanted to know what I wanted to buy. How am I supposed to know without knowing how much it will cost? Then they started upselling accessories for the iPhone that they couldn’t tell me the price of! When I refused to buy without knowing the price of the iPhone, the manager said that I should look on Apple’s website for the price. I know my AT&T plan comes with better deals than the regular cost, but it seems to be news to that store. Didn’t appear like anyone there wanted to sell me a phone (only the accessories). Was practically ushered out the door. @AT&T you might be losing money with this store.
2. Verizon Authorized Retailer - Russell Cellular - Washington
Profile verified by owner today
5
203 reviews
Be the 1st in the ranking
exclusive page
Address: 5252 Wisconsin Ave NW #002a, Washington, DC 20015
Schedule: Closes soon ⋅ 7PM ⋅ Opens 9AM Thu
Telephone: (202) 810-0441
Business type: Cell phone store
LaBria Weaver: I have no idea what’s this store’s problem! I have been calling them since November when I went to their store during business hours and they were not open they are never open. As you can see from all the notes on the door and the routers left outside. I drove 40 minutes to this store to return a router and they have literally never cleared their voicemail or been open. When I talked to Verizon customer service they tried to charge me for this stores incompetence. And watch when I leave this review they leave a super general “sorry for this bad experience” response. But why are you all not open during business hours or at least updating your hours to reflect when people will be in. Close down the store at this point
Response: Hi LaBria, we are sorry to hear you were not able to get a hold of the store. We try our best to get help from every customer that comes through our door or over the phone. This will address with the team in the future. Thank you for your feedback much apprenticed.
Nechama Liss-Levinson: Antonio was outstanding in helping me to get a new phone. He made the experience smooth & easy. The transfer was quick & easy. He also realized that the case I had chosen was t fitting tightly & suggested I choose another one. It was a wonderful experience, which I’d say is unusual in getting a new phone!
Response: Nechama, we love to hear about experiences like this and really do appreciate you sharing it with us. We hope you have a wonderful week.
Philip Lu: The store employee Antonio provides great service and is very professional. He helped me with my Verizon bill which is normally frustrating but he made it an easy process.
Response: We take pride in our customer service and are so glad that you received that during your last visit, Philip. Let us know if there is anything else we can do to help you out!
Jereis Smith: See I lost my phone and I thought I would recover it but unfortunately it never was found. So I had to go and get a new phone which is one of the hardest things because your old phone is one of your most personal and most best things that you have. So upon arrival I met Ahmad Who was very patient and listen to everything that I was saying the whole experience was absolutely wonderful. He took his time and help me figure out what kind of phone I wanted and got me the perfect upgrade and the perfect color I would absolutely recommend going to this Verizon store it’s very quiet and not very busy so the sales consultants are able to help you with everything. All I want to say is Thank you Ahmad! You made it so easy. Jereis
Response: Hello Jereis, so happy to hear that you had a great experience with our staff and this location. Your review says great things about our employees that we are so proud to have on our team. We are thrilled that they went above and beyond for you!
Pedro Labarca: David was amazing. He was alone at the store and while helping me he was able to multitask and also take care of other customers as they were coming in. He did this by using moments that the system needed for my issue. So without forgetting me he kept the queue of new customers to the minimum. He was also very courteous and friendly. A welcome experience for me.
Response: Hi Pedro, We take pride in our customer service and it is great to hear that it is no exception at this location. Thanks for your review!
Michael Maiorana: If I could give 0 stars, I would. My phone broke and I wanted to replace it before I left for upcoming travel. I was informed on verizon.com that this location had phones in stock to purchase and pick-up. I ordered online expecting to expedite the process/save time; however, throughout the day, I received no confirmation from the store. As I was leaving work, I called the store several times to check on the order and was unable to get through to an employee. According to their pre-recorded message, "they were unable to answer my call because they were assisting others." Yet, upon arrival, there were no customers in the store...and the door was locked (during their business hours). I stood outside along with another customer for 10 minutes until an employee finally availed himself from the back office. Then, sure enough, the employee informed me that there were no phones in stock.... and do not get me started with his customer service skills
Response: Michael, We are sorry to hear that you had such difficulties with our staff. Unfortunately when your order on Verizon's website they don't always have the most accurate inventory for our stores. We hope we can help you find what you are looking for next time.
Tashi T. Gyanga: I was told to return the old Fios wifi box at this location, but the door is closed and nobody is here. I waited for 20 minutes but not hope!
Response: We're sorry to hear you had a frustrating time trying to get help, NAME. This does not reflect our values at RC. We want to make sure our customers feel welcome and supported at our store. We are always improving and appreciate the feedback
3. Mobile X - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.9
65 reviews
Be the 1st in the ranking
exclusive page
Address: 3437 14th St NW, Washington, DC 20010
Schedule: Closes soon ⋅ 7PM ⋅ Opens 11AM Thu
Telephone: (202) 560-5677
Business type: Cell phone store
Wesley Callahan: Quick and easy service to repair iPhone X screen— screen had multiple lines running through it and eventually went black/green. I dropped off my iPhone to run errands in Columbia Heights and picked it up about 20 mins later. These guys have been in the area since 2015 and were quick and professional—come with cash. $125 fix saved me having to buy a new phone.
Washington Redskins: Absolutely the best, quick service you will find! Replaced my completely shattered iPhone 6 screen in less than 20 minutes and looked perfect once done. Prices are very reasonable. This is the place to go if you need any phone repair
Sally Eyob: I had my old phone replaced in a short time of period for a cheap price, Tommy is very reasonable. Definitely my go to person from now on.Thanks Thomas
Vincent Rigdon: My cellphone was fixed in 40 minutes on a Friday afternoon for a very reasonable charge. Omar replaced a small connector, when other shops insisted on replacing the entire screen. He has my gratitude and my respect.
Faye Zheng: My phone was cracked on the both front end and back end, also had ghost touch issue. Now the phone is fixed and looks brand new!! It was amazing. Highly recommended!
Benjamin Gordimer: I got my girlfriend’s iPad screen replaced here. Thomas, the owner, is a good guy and I have a lot of respect for him personally.
4. DMV Unlocked Wireless - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.9
237 reviews
Be the 1st in the ranking
exclusive page
Address: 1933 18th St NW Suite A1, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 986-0456
Business type: Cell phone store
Caroline Rose: I’ve been in this place a lot recently trying to figure out how to get my work laptop keyboard fixed. Each time they were very helpful and knowledgeable about what I needed to do and ultimately were able to order the part I needed and install it. Overall they helped make a very frustrating experience fairly painless!
e h: Visited the store today as had issues with the lightning dock on my iPhone and it wasn’t charging anymore. The staff at DMV took care of me straight away and resolved the issue in minutes. Strongly recommend d these guys.
Omar Xavier: great customer service. very informative. they work with you and very trustworthy. they fixed my ipad in a timely manner and i was more than satisfied. this is my new go-to place!!!
Ryann Shelburne: Highly recommend them! They have incredible service and really great products! Super easy to walk in a get a new phone!
Judy Gaskell: He was wonderful and made my transition from a dead Nexus google phone work. I highly recommend this service. Go here first before you use more expensive and not as good places.
Jonathan Anderson: DMV wireless was fair with there assessment and evaluation of my Mac book. Definitely would recommend them to a friend looking to get top value on there Apple product.
Response: Thanks Jonathan
Maria Victoria Castillo: Love this place! When Best Buy wanted me to “just buy a new iPhone” for $800 bc I needed a new battery for my iPhone 6, at DMV they replace the batter for $60. Phone still good 1.5 years later!
Candice Phillips: Carlos and martinez were very respectful and help me with my problem I will recommend service to them all the time
5. Discount Tobacco & Phone Cards - Arlington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.2
64 reviews
Be the 1st in the ranking
exclusive page
Address: 2710 Washington Blvd B, Arlington, VA 22201
Schedule: Closes soon ⋅ 7PM ⋅ Opens 9AM Thu
Telephone: (703) 387-0100
Business type: Tobacco shop
Mace Dixon: Drove 30 mins out of my way. Posted closing time is 7:00. Arrived at 6:50. Store was closed. Unprofessional.
Virginia Inzeo: Great cigarette prices I think especially for a carton. I will definitely be returning, I would recommend this place to anyone looking to buy cigarettes. The guy in the store was very friendly and gave great service. I like that there is a small parking lot in front of the store to park, and their store hours are convenient.
Pierre Lockhart: $75 Newport cartons beats $11 per in MD. Good prices on handheld glass pieces. Decently stocked store. So- so customer service.
Regina Brown: Always sells fresh, never stale or damaged products. Awesome customer service. Very friendly and very patient while waiting on customers.
Edward Hill: Terrible for the price goes up monthly. If is not worth the drive anymore
Nikki Warren: It went good
Kris Kane: Great little no-frills smoke shop with excellent prices and terrific customer service. They also have a good variety of glassware.
6. T-Mobile - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.3
149 reviews
Be the 1st in the ranking
exclusive page
Address: 804 H St NE, Washington, DC 20002
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 544-4818
Business type: Cell phone store
Karen: Not one to leave bad reviews but I was so appalled by my customer service experience that it left me no choice. Went in to upgrade my iPhone which should’ve been a relatively seamless process but with a brand new sales associate helping me, it took way over an hour. Lack of training was super apparent as the sales associate had no idea what she was doing and had to continuously ask the manager or another colleague for help on nearly EVERYTHING which seemed to annoy them instead. Management, please do better on training or at least step in to help when you see a worker clearly struggling rather than letting them struggle and keeping a customer waiting for assistance. There was no shadowing whatsoever. I’m not blaming the associate for being new and taking a long time, but rather the lack of support from colleagues and management alike. I won’t be returning back to this location.
Response: Hi Karen! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Response: Thank you so much Sofie! We appreciate you stopping by to see us.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
Response: Thank you so much Annette! We appreciate you stopping by to see us. I am very happy that you were pleased with your visit. Please come by and see us at any time.
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
Response: We appreciate you Ceiarra!!! We Love our customers and we are happy that Jay and Dwayne were able to take care of you. Please come back and see us any time!!
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
Response: Thank you so much Scott! We appreciate you stopping by to see us. It is an honor to have you as a part of the T-mobile family!!!
7. Verizon - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
3.7
81 reviews
Be the 1st in the ranking
exclusive page
Address: 1318 F St NW, Washington, DC 20004
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 880-1077
Business type: Cell phone store
Helina A: The worst customer service. Never again will I deal with Verizon. I’m discontinuing all my 5 Verizon accounts and advising friends to do the same.
Response: We don't want to lose you as a customer, Helina. We hold ourselves to high standards of customer service, and it's disappointing to hear we fell short. Your feedback is important to us and we hope we can win back your trust and confidence in the future.
Hongyou Xu: I feel that Verizon Store is best one if you want to get your necessary easily. The same store in Alexandria City VA I went there but hard to find my necessary this morning.
Response: Thanks for the great feedback, Hongyou! You can always count on us to have your wireless needs covered. We look forward to helping you out again.
Ryan D: I hate Verizon. They scammed me out of my $500 dollar gift card. Horrible customer service. Stay with your current plan.
Response: Hi Ryan, trust and integrity are essential to us at Verizon. We always want to be completely transparent about the full terms and policies of our plans so that we may avoid any misunderstandings. We're concerned to hear about your experience and would like to look into this further. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1207396198 with the best number to reach you so we can get in touch with you. Thank you for your feedback.
Hardrick Pooler: Adan is a lifesaver! He was able to get my iPhone unlocked when the Apple store couldn’t. He helped me reset my iPhone and recover my data the way it was before. He is an asset to Verizon and should be commended.
Response: Hi Evangela, thanks for sharing your experiene with us! We pride ourselves on our expert team, and it's great to hear Adan was able to help you with everything. Visit us again soon if you need further assistance.
Jazz Mooney: I bought a phone from Adan At the Verizon store on F St. and 12th NW. DC. They seemed very nice and the store until my phone didn’t work which is an iPhone X 11X Pro Max. I turned on the existing update and it cycle for an hour and 10 minutes which is never happened since 2004 on any of my iPhones. I took the phone back to the Verizon store at that same location and Joseph was a rude he was behind the counter told me to be a $50 charge to swap out my phone but that they didn’t even have any more iPhone 11. Then I spoke to Antonio who would even help me because he said I offended him and I’m trying to still figure out how I offended him. I asked who are the manager who happened to be Charlie Kulu. I told him how rude Joseph and Antonio we’re.. Nobody would help me and I had to wait in line for about 25 minutes which shouldn’t happened because the phone was defective and they should’ve taken care of me first, According to Jenna at the corporate office at Verizon. Finally, a very nice lady at the same Verizon store named Judy turned my phone back on but I asked for a new phone because this phone is not working-correctly. Charlie, the manager said he would order me a new iPhone 11 Pro Max, but when I called the corporate office and spoke to Jenna she said there’s no order for a new phone for me so Charlie lied. It’s almost like they’re used car salesman but in a Verizon store I asked for my trade-in to be given back to me so I can get out of my contract with Verizon because you have 14 days to do so. They didn’t know what happened to my phone they think it might’ve been sent back to the company but they’re not sure. Their attention to detail is horrendous. So now I’m stuck at Verizon for two years.
Response: This is not the experience you should expect as a Verizon customer, Jazz. We hold ourselves to the highest standards of integrity and customer service. We apologize for any treatment that made you feel otherwise. We hope you will give us another chance to win back your trust and confidence in the future.
8. T-Mobile - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4
97 reviews
Be the 1st in the ranking
exclusive page
Address: 1146 Connecticut Ave NW, Washington, DC 20036
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 429-0715
Business type: Cell phone store
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
9. Verizon - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
3.8
114 reviews
Be the 1st in the ranking
exclusive page
Address: 1529 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 880-1077
Business type: Cell phone store
Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Response: Welcome to the Verizon family, Paul! We know switching carriers can be difficult, but we're here to make the process as easy and seamless as possible :) We're glad Lisa and Brad made sure everything went well. Now you're on America's most reliable network! Let us know if you need anything else!
Catherine Hargrove: Try another store. The most pleasant person is the security guard. Be prepared for attempts to sell you more than is needed/wanted or that what you ordered is not in the store.
Response: We're sorry you did not have a great experience with our team, Catherine. We always want to provide a variety of options for you and never want you to feel pressured to make a purchase. We apologize for any treatment that made you feel otherwise. We appreciate your feedback and hope you'll give us another chance to take care of you in the future.
Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Response: Thanks for the feedback, djmih13 Miha! We take pride in our amazing customer service and we're glad to hear you had a positive experience with our team. We look forward to helping you again soon.
Kim Heyn: I would not ever use this store. Someone walked into this store and committed a fraudulent charge to our Verizon account and purchased a new phone using an upgrade eligible account. This completely disabled our phone by upgrading to new stolen phone. The employee of this store did not check ID and gave the fraudulent person the new phone. This has been the most awful experience and incredibly inconvenient. All could have been avoided if employee had checked ID information. .TayKe9k is the rep id on receipt
Response: Hi Kim, the safety of our customers' information is extremely important to us. We will look into this situation immediately. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1170378042 with the best number to reach you so we can get in touch with you. Thank you.
Adriana Gill: This is the worst verizon store i ever been to. They messed up my order when i preordered the new iphone 13 in store. i asked the worker who was assisting me, did the order go through and he said “yea that’s why the receipt printed.” but when i called verizon support they couldn’t even find my order and said it didn’t exist. when i went back to the store the manager was unhelpful and didn’t care that my order was messed up. i had the receipt and everything, she didn’t even look at it. And the workers are untrained and barely know what they’re doing. They’re are telling me things i can do like trade in my phone and order two phones, while the manager is telling me i can’t do that. So how about we train the workers better so i don’t receive the wrong information thanks.
Response: Hi Adriana, we're sorry to hear about this. We want to make every transaction easy and seamless, so we're disappointed you didn't have a good experience. We are always improving and hope we can provide you with better support in the future.
Pooja Dave: Good and fast service. Courteous staff :)
Response: Thanks for the feedback, Pooja! We strive to make every customer experience a positive one, and we're so glad to hear you enjoyed your visit. Come back if you ever need further assistance!
10. AT&T Store - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4
95 reviews
Be the 1st in the ranking
exclusive page
Address: 5301 Wisconsin Ave NW, Washington, DC 20015
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 244-6300
Business type: Cell phone store
ANDRE TURNER: I had a very wonderful experience with Jasmine M. as well as the rest of the staff. Jasmine was very warm and informative with everything I purchased. Very professional service from the time I walked into the store as well as explaining all of the services in detail along with the new items I purchased, up to my departure from the establishment. I will most certainly be back to this particular location to purchase any future items. Truly wonderful experience!😁 She is definitely a keeper! 💯💯💯
Alice Howard: My husband needed a phone upgrade and Jasmine couldn’t possibly have been more helpful! She was thorough, answered all of our questions, and was incredibly patient. We don’t usually look forward to going to the AT&T store but Jasmine made it a painless and efficient experience!
Response: Hello Alice Howard Our number one goal is to provide you with an exceptional customer experience. Hope to see you again!
Kenny Ackerman: We bought two new phones and they completely misled us about the terms of purchase. We are returning the phones. They also automatically put insurance on each line for $15/month WITHOUT ASKING. Be Careful!! Goodbye AT&T
Marissa Adams: Team members were too busy on their EarPods/Bluetooth devices with friends to really interact. Imagine having a legitimate question about your account, and while answering your question staff members were having personal conversations on their EarPods about personal things. Customers don’t come first here. I can’t believe management at this location would allow these types of behaviors among their team members. This behavior is consistent with all associates on their shifts. I won’t be returning.
Jennifer Simon: Bryan and Kendal were amazing. So kind, patient, and helpful in finding the right phone. I hadn’t backed up my phone and Bryan walked me through that. I felt like they helped us find the best possible deal. If you want friendly service, then head to this AT&T store.
Response: Hello Jennifer Simon We work hard to staff our stores with knowledgeable and friendly associates. We sincerely appreciate you and all our customers!
Alyssa Villones: Jasmin M in Chevy chase was very friendly and accommodating. She took her time with us to make sure we understood everything. Not only that she also helped us with the problems that we have been having for months. She is really amazing!!!
Response: Hello Alyssa Villones Serving our customers with the best service possible is something we strive for every day. We sincerely appreciate you and all our customers!
Centi E.: Sales Rep: Javannie S At the Chevy Chase store in Washington, DC was amazing and extremely helpful. She’s knowledgable and helped me quickly and accurately.
John Broda: Jasmin was beyond helpful in the process of upgrading myself to a new phone as well as helping me with the process of trading in my previous phone. Also Jasmin was able to apply a new screen protector and case flawlessly on my new phone while my data was being transferred.
Response: Hello John Broda We want all of our customers to be given exceptional service every visit. We sincerely appreciate you and all our customers!
11. AT&T Store - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
3.8
80 reviews
Be the 1st in the ranking
exclusive page
Address: 1050 Connecticut Ave NW, Washington, DC 20036
Schedule: Closes soon ⋅ 7PM ⋅ Opens 9AM Thu
Telephone: (202) 872-6819
Business type: Cell phone store
Lou Costanza: Location is convenient. The staff person I worked with to upgrade my iPhone was friendly and walked me through the process seamlessly. They have a nice selection of cases and accessories. Happy with my experience.
Erika Maye: Got my new iPhone at this store about a month ago. The service in store was great but when I got my bill the next month, I realized the representative I was working with, Marcus, hungry for commissions I guess, added a whole new line of service to my account for an iPad that he knew did not exist. I had an iPad on my shared plan ($10/month) that I had given to my niece and my brother had recently added to his account and I asked Marcus to remove it from my account. He said he could not do that in store and instead removed the iPad from my shared plan and put the phantom iPad its own separate plan for $130 per month! I had to spend more than 30 mins on the phone with an AT&T customer service agent getting it removed. I hope he loses his commission and job.
Dorean Seaborn: Marcus was extremely helpful with two phone activations. Thank you for the excellent customer service
Gregory Adams: helpful staff who were able to diagnose my problem inside of ten minutes. but store not open at 9am as advertised.
Ernesto Severino Escaler: Customer service was excellent! In all honestly I’m not a huge fan of att’s prices and their “throttling” on the unli data plans. Terrence was amazing though! Supremely efficient and informative! I’d highly recommend seeking him out for any assistance!
Teddy Cohen: Got my new iPhone 13 mini. With the help of the amazing Nijee, I had an overall awesome experience. Great location to get problems solved.Only reason I’m not giving 5 stars is because the Manager has serious attitude with customers and is more of a problem finder than a solution finder.
Lizz Davis: I made an appointment so I didn’t have to wait, I went in right at my appointment time. There was one sales associate on the floor and one security guard. The sales associate was helping another customer and told me he would get to me in a second. I walked around and then ended up sitting down to wait. Another sales associate came out on the floor, I figured she would be able to help me but she just started cleaning the tables and handles (Which, with Covid I do appreciate). I sat there waiting for 20 minutes and then realized the second sales associate would not be helping me so I got up to leave. As I was leaving she was cleaning the doors, had headphones in and seemed like she was on a phone call. Not happy with the service here compared to other AT&Ts.
Panjai Paiboonpong: Walked in for top up plan but sales try to sell new phone said sim not compatible no more! Walked out and went to AT&T in China town to get it done. Terrible:(
12. AT&T Store - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.7
64 reviews
Be the 1st in the ranking
exclusive page
Address: 951 H St NE, Washington, DC 20002
Schedule: Closes soon ⋅ 7PM ⋅ Opens 10AM Thu
Telephone: (202) 290-2631
Business type: Cell phone store
ljayestylz: The customer service was subpar. The staff did not explain the features of the phone I wanted after I asked several times about certain differences between the iPhone XR and 13. They hovered over me as if I was going to steal a phone case while I was looking for one I liked. No suggestions or information; he just stood there and watched me. They lied about not being able to call or find out if another store had the phone in a different color stating that the color is “rare”. And they had a “take it or leave it” attitude that made me feel unvalued as a customer. I called the Capitol Heights location and found the phone in the color I wanted with one phone call and immediately went to that location. The customer service in the Capitol Heights and Silver Spring locations is MUCH better.
Amun Durrani: Had a wonderful experience with Kevin at the store. He was patient with my complicated issues and found an innovative solution.
Rebecca Lammers: Carlos was wonderful! I came in on a bit of a time crunch and got my new phone all set up, talked me through how I could save money on my monthly bill, and was extremely kind and patient while I asked him all my questions. He even put the phone’s screen protector on for me! Excellent excellent location - if you’re in DC, come to this one.
Anthony Woods: Kevin was very helpful to me. I came in to buy some accessories for my new phone, thank you so much.
Mystique Williams: The store manager Anthony was GREAT! He was knowledgeable about all products and services, I know I found my new AT&T store. The environment is amazing he really does a good job with his team and the store overall. I would recommend H st location to all New, Current & Future AT&T customers.
Jessica Walsh: Very positive experience at this location, Cam was great! Came in to switch carriers and the process was seamless. Cam worked diligently and got me the best deal that was available. He helped me set up my device and ensured everything worked before I left. Highly recommend this location.
Quinn Nguyen: Had such great experience here. I first called to ask about a phone upgrade, and the woman I spoke with was very kind and helpful in explaining the many options I had for a new phone. When I visited, both of the gentleman who helped me were warm, efficient, and very patient as I asked a thousand questions about the differences between models. Everyone at this location is just stupendous!
Catherine Miller: Very helpful and kind associates in this location. Was able to quickly purchase, set up and transfer everything over to a new phone. The manager was attentive, incredibly helpful and pleasant. Made the experience overall great. Highly recommend to anyone in the area looking for a quality ATT store.
Zuly Lopez: Amazing location Carlos and Kamren both know what they are doing. Carlos took his time reviewing my account and was able to find me $30 in savings AFTER adding a new line and phone to my account.! Kamren set-up my phone transferred everything over to my new phone, they told me if I trade-in in my phone I would get $800 off.!!! That’s amazing I didn’t know that and would have walked out not knowing if it wasn’t for them. They seemed a bit short staffed but even so, they were able to take care of everyone in the location in a timely manner. If you are ever around the area or your just sick and tired of your normal store/provider visit Carlos and Kamren you will not be disappointed.
13. NET10 Wireless - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
2.1
39 reviews
Be the 1st in the ranking
exclusive page
Address: 2215 14th St NW, Washington, DC 20009
Schedule: Open 24 hours
Telephone: (877) 836-2368
Business type: Cell phone store
Monyka Kearsley: Their customer service is a joke. I’ve decided to go to a new provider and Net 10 has given me nothing but rude costumer service trying to transfer my number. I’m on my 7th call with them this week right now. Every person I’ve talked to about what the new provider needs to make the request they have all told me something completely different. Every time my new provider has tried to call they were also told something different. The auto refill was supposed to be shut off due to me getting a new provider but since this process has been taking over a week they charged me again. I had to call and get a refund but since that went through it canceled the number transfer completely! What a joke!
vanessa rodriguez: Net10 is a joke the customer service is horrible, they will hang up on you constantly it took me a WEEK just to get to the porting department so I could move my number to another company. I will never go back to net10 or recommend it.
T Morton: If you are thinking about bringing your own phone to net10 please do not they will steal your phone pretty much because they will lock it so you cannot use it with any other carrier!!!! Net10 wants to lock you down to ONLY Use NET10!!! then they take forever to speak to someone about them locking your own phon, that is NOT UNDER CONTRACT WITH THEM!!! it is illegal for them to lock a phone on a prepaid account yet they do it and they don’t care. They will tell you over and over they don’t lock phones well we have been fighting with them for 3 days and still nothing!
Josue Jeremias: I have over 8 years using Net10, I pay way less than my wife!!! Best service ever!!!
John Plyler: I have had my service paid in full continuly for years with Net 10 so I would not loose my phone number or my plan. So this is how they treat you after many years- they change your phone number and loose your plan. Yes, that is right, Net 10 looses your number and your plan with 5,000+ minutes paid for. They will let you have a new plan and number if start over and pay them first! So how you rate them?
Crystal Kious: As anyone else on here is getting told they have to upgrade before there service is turn back on?
14. AT&T Store - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4
149 reviews
Be the 1st in the ranking
exclusive page
Address: 1518 Connecticut Ave NW Suite 4, Washington, DC 20036
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 462-1643
Business type: Cell phone store
Gabriella Curtis: The representative was very kind and helpful. Everything went smooth. He even helped me with my son who needed to use the restroom. He fixed my phone in a couple minutes, set up a new SIM card and also helped me to get some accessories. The check out was fast as well. Overall I am very satisfied.
zhenia quinn: Melissa Smith @ DuPont Circle went above and beyond to ensure we got a new SIM card! She had excellent customer service and we had some what difficult situation regarding our account. Melissa made sure everything was resolved and we were able to have everything working!!
Daniele Moro: After many years as an happy customer of this shop ,I must say that it became unbelievably bad. Two visits ,meeting two different associates and zero empathy. Phone on display I wanted to buy ,moreover, was dead. Changed provider 🤐🤐🤐after 10 years
Rose Fell: I had a very satisfying experience at this branch of at&t. The personnel were very friendly and my issue was quickly resolved. I set up my phone plan and autopay in one visit.
Rania Berro: The team there was great, so professional and helpful they help me to fix what i need with patience and improve service skills to. The procedure took time and they still patient and polite. They love their job. I want to Mention Sweet India and Marlo for their efforts, they’re awesome people😍
Angela Tichenor: Terrific experience! Very knowledgeable and helpful during a stressful situation! Went above and beyond to ensure we were squared away and received the best deal possible for what we needed! Thank you!
Maddie Tinsley: By far the best customer service experience I have ever had! Melissa was absolutely fantastic and so helpful! Highly recommend!!
Jim Laurenson: Amazing customer service! I had no idea what kind of headset to buy to replace the one I had lost, and Melissa quickly narrowed the many options down based on a few questions. She knew exactly how each of them worked, knew the pros and cons, answered all questions very well, offered to let me try them, etc. I was very impressed!
Mandy Seo: It was a very unpleasant experience in the store. The rep who helped me from the store just signed up for phone insurance without my consent. (I wish I can remember his name. He said that he is Dominican) I got an email from At&T that I signed up for the insurance and I was very disappointed honestly I couldn’t believe that he did that. He didn’t even mention the insurance at all. He also kept asking me why I am using a Samsung phone his all family and friends are using iPhones. I would say it was inappropriate and unprofessional
15. AT&T Store - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.3
83 reviews
Be the 1st in the ranking
exclusive page
Address: 1057 Wisconsin Ave NW, Washington, DC 20007
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 333-3373
Business type: Cell phone store
Gabrielle Hoffman: Marco was the best! He not only was able to transfer everything from my old phone to my new phone perfectly, but we also had a great conversation while waiting for everything to transfer. 10/10 would recommend going here if you have any att needs.
Britnee’ Morgan: Marco was great! I really enjoyed getting a new phone, he made the experience smooth & enjoyable. Great customer service!
Karla Valcourt: I had a great experience with Marco! He was attentive and super patient with me. Thank you, Marco!
Leanna Cristofano: After not being able to accomplish getting a new iPhone through the Apple store up the road, I headed Down to the at&t store to see if they could help, and not could they help!! I’m not sure why Apple struggles with AT&T customers but they couldn’t get anything done for me. I walked Into the at&t store and Ashley and Michael immediately knew what was wrong and how they could help. To say it went flawlessly is an understatement. They were able to get me a phone and get me set up in less time than I had Spent at the Apple store trying to get the exact same thing done. They were helpful and friendly, and showed me a deal to get a screen protector and a case for under $30!! My case and protector were each $45 a piece!! They both made me day by being so kind and helpful and overall so friendly. Its amazing the difference the vibe of that store compared to the Apple fiasco. 100% recommend coming here if you’re looking for a new Apple product and you have at&t vs the Apple store.
Giovanni Gutierrez: horrible customer service, agent dismissed me within 2 min of speaking to him after making me wait for 15 min. Told me to call customer service and that he could not help me. After three long hours on a call, they informed me that my agent ASSUMED I was not a business member (which he never asked) and that there’s different policies for business members. He could have helped in store with no problems. Meaning I wasted hours on the phone and a store visit solely because the agent decided to not do anything on his end, instead he chose to sit in comfort when he could have been finding critical information regarding my case. This store needs major training on AT&T policy and ensuring great customer service, especially in such a location.
Bita Motesharrei: Terrible experience. Was there yesterday to upgrade my phone after he had ordered the phone I wanted. It took him 15 minutes just to process the tax difference of the two phones after swiping my credit card at least 15 times and in the end not being able to process the exchange. In the end, he still put some charges on my credit card even though I walked out of the store without getting anything. Worse than that, I received two emails of receipts of other customers who had purchased products and were in the store sent to my email. Complete lack of privacy. Completely freaked me out. They never answer the phone and the manager was not on the site yesterday.
Travis Hardman: Great experience from Malik at this location. Best I have ever experienced at an AT&T store in many years.
16. T-Mobile - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.1
45 reviews
Be the 1st in the ranking
exclusive page
Address: 5335 Wisconsin Ave NW #107, Washington, DC 20015
Schedule: Closes soon ⋅ 7PM ⋅ Opens 9AM Thu
Telephone: (202) 686-0350
Business type: Cell phone store
Britteney C: Dwayne is very knowledgeable. He assisted me with adding International Coverage to my plan for an upcoming trip. I really appreciate the patience that he had when answering all of my questions regarding the cost associated with International services. Wonderful customer service!
Sarah Park: I write in praise of Yonathon, his professionalism, smarts, and helpfulness; he listened intently to my needs as I contemplated switching carriers for international usage purposes. Was highly adept at the technical application of my desire to have an eSIM and a SIM so that my one phone can host/carry 2 telephone numbers simultaneously (UK and USA/International)--by no means a straightforward task. His approach was gentle, adept & intelligent, and I left T-Mobile Chevy Chase with all my needs met. T-Mobile is most fortunate to have an employee as stellar as Yonathon.
Lora Mitchell: I went to this location in search of a complete change form an Android to the new IPhone 12 Pro Max. I came in and was greeted by Yonathan and of course once I told him the goal of this visit he immediately gave me all my options. He started with asking about needs, color preferences and which size of phone I’d be interested in. This experience was beyond great he was super knowledgeable and very professional! Being new to the iPhone software and what not he made it very easy to understand and showed me some cool features. Not only selling the device but the experience along with it! I must say he was absolutely correct ! Then going into to my payment options, I had the full intentions to pay for a larger portion of this new device. He went into great detail of how I can pay for all my accessories and phone monthly with my bill, which was a surprise to me and certainly made this decision so much easier! I spent about 90 mins in store while switching over data and him answering all my questions! All in all I definitely appreciate the help Yonathan provided and look forward to all future services and purchase via Tmobie !
Emily S: Kevin B. and Frank from Mechanicsburg, PA store we’re extremely helpful when my family was going through a family emergency. They were calm and patient with us and it is much appreciated. Thank you again.
Qasiym Gilliam: I recently went up there to get the sprint- T-Mobile thing in order. Dwayne was able to take care of me and I even got a new phone! Aye! I’ll be back.
Jamaal Jones: Dwayne and his teammates were amazing today! Very knowledgeable about all of the products and services. The customer service was excellent. Great overall shopping experience.
17. Verizon Authorized Retailer - Wireless Zone - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.5
203 reviews
Be the 1st in the ranking
exclusive page
Address: 703 8th St SE, Washington, DC 20003
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 364-1911
Business type: Cell phone store
Hannah Moore: I had a fantastic customer service experience here. I was in immediate need of a new phone, and Asad went above and beyond to help me out. He was very patient and made the process as easy and seamless as possible. This is the only Verizon store I will go to.
DC Child Care: Asad was extremely helpful and patient with my non -tech self. He answered all my questions and provided top-notch customer service. Highly recommend visiting this Verizon wireless store!
Creshion Aikens: AMAZING SERVICE!!!! I Dealt with the senior sale associate Asad & he was great, super nice, patient & understanding. Coming from T-Mobile and changing to Verizon was the best decision I ever made and Asad gave me wonderful customer service. We’ll deserve of an promotion for his patients and diligent work. THANK YOU ASAD, You’re the best!
Sarah Winston: I have been to lots of Verizon stores throughout my life, for broken phones or phone updates. This was BY FAR the best experience I have ever had. The service was impeccable and everything was copleted in less than an hour. If you live nearby and need this service I highly recommend.
Christina White: Upon arriving at the location, there was a sign that stated the company was closed and would be back in 15 minutes. After waiting over 20 minutes from the time I arrived, I decided to purchase my desired product online. This was not a good experience.
Tayla Drayton: Lucas is a great employee & does his job very well. As far as the location him & another guy are the ONLY staff members they have. Every time you go into this location you will be waiting because there’s only one person scheduled to work & you have to go in because they NEVER pick up the phones.
Taylor Nolan: Had a great experience with this store! I worked with Luke who was very patient with me and was thorough with answering all of my questions. He knows the ins and outs of everything Verizon/tech related and has impeccable customer service skills. I highly recommend working with him as he made the process extremely easy and I left very satisfied!
18. Verizon - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
3.4
133 reviews
Be the 1st in the ranking
exclusive page
Address: 1001 Connecticut Ave NW R1011, Washington, DC 20036
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 880-1077
Business type: Cell phone store
T N: My wife and I came here to buy a new phone, the woman selling us the phone was liar and a thief, unfortunately. My wife and I asked for a specific insurance the woman said did not exist.. we were later able to change it on the verizon app because it did in fact exist lol. We also left something that we purchased at the store and when I asked if it could be refunded she hung up on me… what kind of customer service is that?
Response: We're sorry you didn't have a great experience with us, T N. We want to help you as much as we can whenever you visit our store. We're disappointed that we could not help with the insurance and that you had a frustrating call after the visit. Your feedback has been escalated for further review. We appreciate your feedback and hope you visit us again so we can make it up to you.
Justin Olivier: Nobody came to help me. I had to help myself. Once I was finally assisted, my questions were answered. Please greet your customers if you want their business. And if everyone is busy then hire more people.
Response: We know we can do better than this, Justin. We want to make sure our customers feel welcome and supported at our store and it sounds like we fell short this time. We'll keep your feedback in mind and hope you'll give us a chance to provide an excellent experience on your next visit.
Natalie Thomas: Super nice staff! I worked with Nikki and she was so nice and helpful, I was in and out in 15 minutes with everything I needed to upgrade my super old phone. She got me set up completely and answered all my questions. Everyone here seemed really kind to other customers as well and it looked like everyone was having a good time.
Response: Hello Natalie, thanks for the positive feedback! We aim to provide you with all the information you need alongside delivering excellent customer service. We're glad Nikki helped you out with your phone upgrade efficiently! Let us know if you need anything else.
Jon Saunders: Every time I come to this store I leave absolutely disgusted. Absolutely lousy customer service. Verizon says they allow broken phone to be traded in now. Oh your screen doesnt work? Sorry you cant! You have to be able to disable wheres my i phone for them to accept your broken phone.... seriously!!! Stay away people. Trust me. My girlfriend is pregnant and needs a phone so i had to purchase one outright. Would love to get a call from corporate.
Response: Hi Jon, we're sorry to hear you didn't have a great experience at our store. We always want to make sure we are being completely transparent so that we may avoid any misunderstandings. Trust and integrity are important to us and our intention is to always take care of your wireless needs. We will be escalating your review so the appropriate team can look into this. We hope you'll give us another chance to provide a better experience in the future.
Rachel Murphy: Great experience today. Mose provided excellent customer service as we needed to reactivate lines and purchase a new phone. He was patient and ensured we we 100% setup before we left. Will definitely come back.
Response: Hi Rachel, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Mose made sure you were taken care of. If you need anything else, you know where to find us!
19. T-Mobile - Washington
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.2
109 reviews
Be the 1st in the ranking
exclusive page
Address: 2460 Market St NE, Washington, DC 20018
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 470-3699
Business type: Cell phone store
Sean-Tony Tescadero: Came in to pay my bill, and walked out with a new, fantastic device. Martha and Nestor walked me through device options, my plan, and upcoming features with T-Mobile. They were pleasant, patient and very accommodating. (Even though they had some impatient guests simultaneously) I would highly recommend T-Mobile, and this location. Great job, guys!
Frances Berry: Ariana the store manager was very helpful. Helped me get my watch set up very patient. Wish I can give 10/10.
Julie Santos: Samiyah did a fantastic job of assisting me. Very patient through the sprint process. Helped me with a free phone and watch.
Victor Perry: Ariana helped me with a troubleshooting for my phone. Very patient. Great manager
Rena Geter: Loved the service! They were so friendly and super patient will me. They even sat down with me and showed me how to use my new phone. Loved it. 10/10 service!
Gerald Helfgott: I had with ATT, and checked around. I went to T-Mobile at Dakota Crossing ( 2460 Market Street NE, Washington,DC 20018). They were very professional and handled the switch over very easily. I can not recommend them any more. They were all great.
