Best Second Hand Mobiles Washington Near Me

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1. DMV Unlocked Wireless

LEAVE AN OPINION
237 reviews
DMV Unlocked Wireless
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: 1933 18th St NW Suite A1, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 986-0456

Guy: Cell phone store



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DMV Unlocked Wireless: what do users think?


Caroline Rose: I’ve been in this place a lot recently trying to figure out how to get my work laptop keyboard fixed. Each time they were very helpful and knowledgeable about what I needed to do and ultimately were able to order the part I needed and install it. Overall they helped make a very frustrating experience fairly painless!

e h: Visited the store today as had issues with the lightning dock on my iPhone and it wasn’t charging anymore. The staff at DMV took care of me straight away and resolved the issue in minutes. Strongly recommend d these guys.

Omar Xavier: great customer service. very informative. they work with you and very trustworthy. they fixed my ipad in a timely manner and i was more than satisfied. this is my new go-to place!!!

Shannon A. McGhee: So, I dropped my cellphone and caused the entire screen to shatter. I didn't have insurance on the device and couldn't afford to purchase a new one. I googled "quick phone repair"; and DMV UNLOCKED WIRELESS was one result from the search query. I called them up and they explained the process. I needed my phone fixed as soon as possible. They had to order the screen for my device which ultimately left me without a device for a couple of days. Fortunately, they sell unlocked Androids and iPhones. I was able to purchase an unlocked device at a reasonable price for use until my actual cellphone was repaired. I must say they bestowed nothing less than EXCELLENT customer service. The technician who assisted me was very knowledgeable about tech stuff and cellphone devices. He walked me through the process with such ease. A great place for a one stop shop for any and all your mobile needs. I'll be returning to them for my mobile needs in the future. Thank you guys at DMV UNLOCKED WIRELESS. ~A happy and satisfied new customer. Carlos is a great Guy and a wonderful asset to the team.He's very professional, customer savvy,and very knowledgable about tech matters. A great place to do business with
Response: Thank you for the kind words and trusting us Shannon. Much appreciated and glad we could make your life a little easier

Ryann Shelburne: Highly recommend them! They have incredible service and really great products! Super easy to walk in a get a new phone!

Judy Gaskell: He was wonderful and made my transition from a dead Nexus google phone work. I highly recommend this service. Go here first before you use more expensive and not as good places.

Jonathan Anderson: DMV wireless was fair with there assessment and evaluation of my Mac book. Definitely would recommend them to a friend looking to get top value on there Apple product.
Response: Thanks Jonathan

Rose Stokes: Because I had alot goin on ima give this place 3stars ultimately they unlocked 2phones for me bc my sim wasn't taking the first phone they unlocked it really only takes 5mintutes but in some cases this may happen

Maria Victoria Castillo: Love this place! When Best Buy wanted me to “just buy a new iPhone” for $800 bc I needed a new battery for my iPhone 6, at DMV they replace the batter for $60. Phone still good 1.5 years later!

Candice Phillips: Carlos and martinez were very respectful and help me with my problem I will recommend service to them all the time

2. T-Mobile

LEAVE AN OPINION
97 reviews
T-Mobile
Location
5
Prices
5
Services
5
Customer Service
5
Professionalism
5

Address: 1146 Connecticut Ave NW, Washington, DC 20036

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 429-0715

Guy: Cell phone store



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T-Mobile: what do users think?


Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.

Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!

Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)

Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!

Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!

Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).

Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!

Sholz West: Efficient Tech guys were on standby very helpful.

Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!

Ria Henares Garrett: Worst store ever. We added 2 new phones to my husband's account last March. We requested the manager to add insurance to both phones. Specifically, the manager said he recommended adding insurance especially for the first 6 months. So we thought he added it. In July, my phone screen cracked and I go to the store to file a claim and they said there is no insurance on any of the phones. So the manager indirectly said it is our fault for not letting them know right away. We do autopay and don't check the bill per detail. We trusted that the manager at that time added the insurance because he recommended to add it. But he did not. The new manager at this TMobile store won't even offer a solution. So my husband called TMobile and a customer service rep on the phone was able to retroactively add the insurance and submit a claim for us. They were able to provide a solution that the TMobile store manager did not give us.
Response: I am sorry to hear this Ria Henares Garrett. That's not the experience we want for our customers! If you need anything else please come visit us, or feel free to reach out .

3. Apple Carnegie Library

LEAVE AN OPINION
537 reviews
Apple Carnegie Library
Location
4.8
Prices
4.9
Services
4.8
Customer Service
4.8
Professionalism
4.8

Address: 801 K St NW, Washington, DC 20001

Schedule: Opens soon ⋅ 10AM

Telephone: (202) 609-6400

Guy: Electronics store



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Apple Carnegie Library: what do users think?


Vi Rodriguez: This is a very cool building to visit. The history behind it is also very interesting which you can learn all about it in the basement. The building is very clean!! Lots of staff available to help answer any questions you may have. The first and main floor is the Apple store but it’s not like a regular Apple store. There is a huge selection of all of Apple’s products. On the second floor is a digital art gallery and the library but they were both clothed when I came on a Saturday. Still a cool visit and it’s free to enter and walk around.

Swire Ho: From out of town and we almost didn't notice it is an Apple Store. It was the old Carnegie Library built back in 1901. Went during a weekday at 1PM so there were more employees than customers. They have a gallery on the Top floor and basement. We walked there from our nearby hotel and I don't see any parking near the building.

B Dunnegan: Wasted so much time waiting for reps, while reps who claim they can’t help just stand around. How many reps do YOU see?? I get calls and emails on regular from business team yet when I come in store, none are available to help. Also—the store operation is inefficiently run. What should be pinging/cueing up clients at check in is a belaboring dog and pony show that passes you from one rep to another. Over it. As a small business owner, who was literally called and emailed every day by what was described as a small business support team at the Carnegie location has not produced one iota of assistance. Over it.

livingmytruth 2: Michael, Gunner and Taylor were absolutely amazing. This was by far the best Apple store i ever been in. As soon as i walked in the door i was greeted by Taylor and Michael. They made me feel at home. They answered all my questions and eased all my fears about this big new location. Then i met with Gunner ( who happens to be deaf) and he was absolutely a joy. He was efficient, fast and he really made me feel comfortable through my process of getting an new ipad. Way to go Apple, this is the kind of experience i am looking for

Daria Willis: The Apple Store was quite an experience! I loved it! The staff was wonderful! Knowledgeable, helpful and courteous! I had an appointment for a phone and I requested help with my Mac laptop. They took care of it, cleaned it up and now its almost like new even though it is 8 yrs old! Excellent!!!

Vinh Mai: Great layout, no pushy salespeople, very helpful staff. My guy Marcus was fantastic from beginning to me leaving with a new phone.

Charlie Olsen: Great service from the staff. Walked in and immediately had a staff member helping me and was out with my purchase in less than 15 minutes. Also the library building has a museum upstairs that’s really cool. 10/10 shopping experience.

Scott Denman: Was told to wait for help with an employee currently helping another customer. That customer was being a royal pain, but instead of noticing that I’ve been standing around for 30 minutes waiting, others who came to the store after me were being helped for the same thing I came in for… For a company that seems to care about its image, they are pretty horrible at customer service. On the plus side, they are very accommodating for employees with disabilities. Overall though they are pretty bad at letting people just stand around

Seva Narkute: I have received the best service at this Apple Store location. I highly recommend making an appointment before visiting as this beautifully located store stays busy, although the staff there has been extremely helpful and understanding even on the times when I showed up without an appointment. :)

Mauricio Pretto: I had one of the best experiences shopping in my life here The person that was helping me was death and had a interpreter in a FaceTime to help him. This is the true inclusion of technology. Amazing! I left crying of joy! Congratulations apple! This was incredible!

4. Asurion Tech Repair & Solutions

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213 reviews
Asurion Tech Repair & Solutions
Location
4.8
Prices
4.8
Services
4.9
Customer Service
4.8
Professionalism
4.8

Address: 3510 Connecticut Ave NW, Washington, DC 20008

Schedule: Opens soon ⋅ 10AM

Telephone: (202) 900-9525

Guy: Mobile phone repair shop



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Asurion Tech Repair & Solutions: what do users think?


Haley Hughen: The staff here is fantastic. They do a free diagnostic and then will let you know the cost of repair. Candice was very knowledgeable and kind. They saved my laptop after I spilled water on it, I dropped it off on a Monday evening and it was ready Thursday morning for pickup. Will be back if I need any other repairs!

Zack Fowler: Positive: Professionalism, Quality, Responsiveness, ValueFast, easy, reasonably affordable. Extremely straightforward. What’s not to like? Plus, Amber, who did my repair (new iPhone 8 Plus battery) was an absolute delight. I’ll go right back here the next time I have a tech issue.

Madison Brumbaugh: I had an amazing experience with uBreakiFix, and particularly with Candice! Candice was super communicative and friendly throughout the process, always keeping me informed about what was going on. My laptop had been sitting around collecting dust for about a year, giving me the “blue screen of death” and an error message. I had tried to fix it myself but to no avail. Not sure how, but I guess once Candice was able to get past the blue screen and run the diagnostics on my laptop, it was all in working order. And I walked away without paying anything. ZERO DOLLARS. I will be recommending uBreakiFix to everyone I know! The easy scheduling, awesome staff, and free diagnostics will keep me coming back for sure!

Qiwei Wang: Just got my MacBook Pro back and had to write this review to thank the people here(they saved my life)! Dropped it on floor which resulted an impaired LCD and brought it to Ubreakifix, I assume it would take at least a week to get it fixed but it only took three days(dropped on Monday, Wednesday the parts that needed for repair arrived, and now I have it back on the same day). Faster and more satisfied than I expect with a fair price, and people there were really nice. Thank so much!

Alison Cohen: Candice is amazing!! I'd been having this mysterious issue with my computer that no one could figure out...and in two days, after researching various possibilities, she determined what was going on and fixed it! I paid nothing - somehow what she did was simply considered part of Ubreakifix's free diagnostic process. 🤷‍♀️

Djinni Field: I brought in a year old Nintendo switch that had suddenly stopped working. The staff was friendly, efficient and knowledgeable. They were able to determine the issue and get back to me quickly with the problem and cost of repair. Ultimately decided not to repair because the cost was more than half the price of a new switch, but would have felt confident using their service.

Team World: STAY AWAY FROM THESE INCOMPETENTS. THEY RUINED MY EXPENSIVE IRREPLACEABLE PC AND GAVE ME A CHeap pc that DID NOT WORK. And it took them 4 months to finish this trainwreck of costumer "service". The worst experience ever. I was on the phone with them for 30 hours combined, they should be kicked out of business.

Rachel Neild: Candice is great. I had some slightly frustrating communication with another member of staff. But my camera was fixed in the two hour window promised and the hairline crack on my screen did not degenerate.

Fidel Quintela: Took my Pixel 3 in to replace a bad battery. Turn around was a few hours and work was flawless.

Denise Diaz: Totally cool guy took my surface pro 7 to do what I thought was not really possible. I was just shooting in the dark. Nice place nice people. Good work.

5. Verizon Authorized Retailer - Cellular Sales

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413 reviews
Verizon Authorized Retailer - Cellular Sales
Location
4.7
Prices
4.6
Services
4.6
Customer Service
4.6
Professionalism
4.6

Address: 2920 Richmond Hwy, Alexandria, VA 22305

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 888-1591

Guy: Cell phone store



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Verizon Authorized Retailer - Cellular Sales: what do users think?


Kasey Henckell: Right from the beginning, Francesca V welcomed my family and I with a big smile on her face and assisted us very attentively. She made the transaction of getting a new phone very easy. She’s not only professional at what she does but she has a heart of gold and genuinely likes to help others. I highly recommend to book your appointments with her. I also want to mention the store was very clean, sanitized and organized. I am very satisfied with my new phone and the customer service I received. Francesca is the best and deserves every recognition for her work efforts.

Samantha McCullough: This was my first time at this store, but certainly won't be my last. My phone suddenly died and I needed a replacement. As soon as I walked in, I was greeted by Muhammad. He was kind, thorough, and patient throughout the whole process. He gave me an excellent deal on a new phone and walked me through several service options. He made everything incredibly easy and stress-free, which is just what I needed after a particularly difficult day. And I absolutely love the new phone he suggested. I will definitely recommend him (and this store) to others. Thank you, Muhammad!!
Response:  Samantha, I am glad to hear you are satisfied with your new devices and the service you received! If you require any assistance in the future, don't hesitate to visit again! -- Cellular Sales Customer Service 1-877-851-0649

Marla Howell: Wonderful customer service. Gary took the time to make sure I got the most cost effective plan and devices to meet my needs. And made sure I did not have to wait for a replacement for my defective phone so I was up and running on a Sunday with no delay. I will definitely go back next time I need something.
Response:  We appreciate your feedback, Marla . We strive for a high level of service and are glad to hear that Gary met that level! Thank you for being with Cellular Sales! -- Cellular Sales Customer Service 1-877-851-0649

Tim Busekrus: Gary was fantastic! By far the best experience I have ever had at a Verizon store. I did not schedule an appointment but was seated immediately and got an upgrade (with no strings attached) in less than an hour. It was the first time a sales consultant actually broke everything down for me and, in the end, I am now paying less monthly than I was for my older, cracked phone. Keep up the good work--y'all are great!
Response:  We appreciate your feedback, Tim . We strive for a high level of service and are glad to hear that Gary met that level! Thank you for being with Cellular Sales! -- Cellular Sales Customer Service 1-877-851-0649

Nicholas Parmar: Great experience overall. Mark was very helpful in helping me pick out a phone and find the best deal. Once my phone came in 2 days later Omar was incredibly helpful and patient in helping get the phone set up. Would be a 5 star review but the initial associate that greeted me (Gary) when I came to pick up my phone quickly left me in the middle of our exchange once he realized I wasn't a new sale when another customer came into the store. I felt this was very unprofessional and he was called out by his co-workers after which he seemed to argue and yell at them in the backroom. Ultimately, I will use this store again but will be cognizant of who I work with there.
Response:  Thank you for sharing your experience, Nicholas! We appreciate feedback from our customers and will be using your review to commend Mark and Omar on a job well done. We look forward to helping you with your future wireless needs! -- Cellular Sales Customer Service 1-877-851-0649

McThengle: Mike did a great job walking us through the whole process and we got a great deal with the current offers. He explained everything thoroughly and told us what to do next, like register the screen protector on line, so we could get the best out of our new purchase. We are very happy with our new phones! Thanks to Mike and Cellular Sales! We have gotten all our last three or four phones from Cellular Sales and each time we have been very satisfied with their customer service!
Response:  We appreciate your feedback, McThengle. We strive for a high level of service and are glad to hear that Mike met that level! Thank you for being with Cellular Sales! -- Cellular Sales Customer Service 1-877-851-0649

Pat Days: Fran was professional and kept her word in contacting.me. She explained everything about my IPad 100 percent. She talks to you and makes you understand everything about your item. She assisted me with the set up making sure I knew how to work my IPad properly. There should be more Frans through out Verizon. I will only go to the store where she works if she ever left Alexandria.

Jayne Victor: This Verizon location is the only one I will go to; the people who work in the store are so knowledgeable and helpful, and friendly. In particular, I met Ben Brown there years ago and he has continued to make sure I have superb service there always. He and his colleagues give Verizon an excellent name and reputation.

Greg Siebert: I had the absolute BEST customer service and Martin was 5 stars! I shall be returning for any and all mobile phone needs. Great location and very accessible for anyone in the DC area. Thank you for getting me in and out in record time, with a fabulous iPhone 13. I appreciate your effort and will be recommending Martin to all of my friends locally!

Sydney: Martin C was extremely helpful with my upgrade to the new iPhone. He clearly explained all charges that would be on my bill and was respectable of my time. Highly recommend Martin if you are looking for high quality, time efficient service. Martin makes going into the Verizon store a pleasant experience rather than a chore.
Response:  Sydney, we appreciate you taking the time to share with us. We use our customer feedback to motivate and encourage our representatives. Thank you for choosing Cellular Sales for your wireless needs! -- Cellular Sales Customer Service 1-877-851-0649

6. Apple Georgetown

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1399 reviews
Apple Georgetown
Location
3.9
Prices
4
Services
3.9
Customer Service
3.9
Professionalism
3.9

Address: 1229 Wisconsin Ave NW, Washington, DC 20007

Schedule: Opens soon ⋅ 10AM

Telephone: (202) 572-1460

Guy: Electronics store



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Apple Georgetown: what do users think?


Elior Manier: Booked an appointment yesterday 12/28/21 which never got confirmed by email, most probably cause the employee never clicked the button. Impossible to enter the store after that, no way to see a manager, and no way to even communicate with an employee inside. This is scandalous knowing I organized my day to free myself for my 6:00 PM appointment.

No: GO ANYWHERE ELSE FOR YOUR REPAIRS!!!! I went in for my mac book pro battery placement (late 2013 retina) and they absolutely destroyed my motherboard making my speakers useless. I looked inside and was amazed. This was definitely on purpose since a wild animal could do better.

Courtney German: Had a highly positive experience at this Apple store - I had a major issue with my phone while traveling to DC for work and went to the Apple store without an appointment. They squeezed me in for a Genius Bar appointment with minimal waiting and Stanley The Genius spent over two hours with me running diagnostics, speaking with my cell phone carrier company, etc. He was AMAZING. The staff went above and beyond to help me and I'm incredibly grateful. Exceptional!!

vze1nv91: At the moment Apple wants you to order their products online and only go to the store for pickup. I got there an hour before my reservation time and asked if I could get my product. They were gracious, did it and I was out in ten minutes. It was so enjoyable I almost splurged on an Apple Pencil. Apple is very particular about the buying experience and it shows in the professionalism of the staff.

Katze Love: I had nothing short of an unpleasant experience here… As others have mentioned, the rude and dismissive staff are in no rush to offer assistance. I had an appointment to pick up items, arrived on time, and still waited about 20 minutes to receive my order. Before that, I had to wander around the store trying to find someone willing to help me. The most comical part-- when a staff member finally came by with my items, he carelessly tossed the bag down on the table and $500 worth of apple keyboards rattled out onto the counter. Lol! Way to show how much you care. The location is convenient though.

Mr. Mendoza: Sadly this store lacks any customer service. I've visited this store several times and every time, the staff has been great at ignoring me or making me feel as if I'm interrupting their lack of work. In one particular instance, one of the store's staff told me that he could multitask while servicing me. He thought talking to me and another customer that interrupted our conversation, while texting or checking his phone was productive multitasking.

C Leo: I’ve always received great service at the Apple store esp the one at Clarendon and Tyson’s Mall and I was just disappointed with the service at the Georgetown location. No one greeted us when we walked in. When I found someone up front and told them I had a 6:30pm appointment they directed me to the back without checking their tablet or asking what it was for. After taking a while to locate my appointment, she then directed us to the front. ( at the other store, they would greet me by name and direct me to the right staff to assist) My friend asked if there was a restroom and he directed her to Wawa across the street. The overall energy of the staff there was low… like they did not want to be there.

Kasra Ladjevardi: One of the rudest apple stores I know of. I am a huge fan of Apple, and I have always thought that they have really great customer service. Most Apple stores I visit today have great people and the Genius Bar staff are very friendly. However, my last two visits to the store left such a bad taste in my mouth

Don Wang: I literally purchased my first iPhone 13 pro max and I was having trouble with their Air Drop option to my friends. Went into this Apple store hoping one of their representatives will be able to assist me but instead another gentleman came over and told our female representative to assist someone else. Now, they just pushed me to their IT phone service instead. Does this mean my IPhone is defective? Should I be switching back to Android base phones instead?

Abby: The three times that I went there to try to buy a new phone while turning in my old one, I did not have a positive experience at all. One of the times I got there at 9:30am (Google’s hours indicated they opened at 9am), and I got berated by the staff and security telling me I shouldn’t be there when they opened at 10am…well it would be great if they updated their hours first before scolding me for something I didn’t know and opening an open door. The other times that I’ve been there, the staff was not very helpful either, which was disappointing considering the amount of money I’d be spending on a device. I ended up going to the Carnegie Library location instead, and the service was so much better there, so I’d definitely avoid this location for any future purchases and go there instead, even if it’s located further away.

7. AT&T Store

LEAVE AN OPINION
175 reviews
AT&T Store
Location
4
Prices
4
Services
4.1
Customer Service
4
Professionalism
4

Address: 11015 Main St, Fairfax, VA 22030

Schedule: Opens soon ⋅ 10AM

Telephone: (703) 273-9700

Guy: Cell phone store



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AT&T Store: what do users think?


Josh Onishi: I had excellent experience at this AT&T store. Employees like Darlene were extremely helpful and friendly. Although I had to make a follow-up call to confirm a few things, overall they provided excellent service. Highly recommended.

Michael Armellino: Horrible customer service. I called to ask a question about the warranty on a phone charger that Stopped working less than 3 months after I purchased it. The representative hung the phone up on me multiple times for asking questions and I’m not sure where all of the hostility came from. I physically went into the store to get the phone charger replaced and asked the representative who hung up the phone on me why he was so hostile. The response I received was “I don’t care, I won’t get fired”. As a business owner in the community I was appalled someone would speak to a customer like this. If this is the type of customer care you would like, this is the place for you!

David Macfarlane: Ricky took care of me and helped me out immensely. I was very impressed with the level of customer service and thorough product knowledge he had.

grammy stinson: Darlene provided us exceptional customer service today! She was very knowledgable, professional and friendly. Thanks, Darlene!

Gena solomon: I went to the store on Main Street in Fairfax Va to get a family plan and new phones for 3 people. I asked for an IPhone 13. I got the price and the trade in with my old phone. The guy was super slow and it too hours to activate the 3 Lines. When I got the phone and the bill, I saw somehow it was more money and I had an IPhone 13 Pro. I was assured it was too late to change it. Luckily for him, my husband and son were exhausted from being there so long, so they convinced me to keep it. The old bait and switch worked! We also realized he had the wrong address. He said we couldn’t correct it for a month. Surprise! I called this morning and they changed it. It was a miserable experience.

Liliana Mendoza Jordan: ZERO !!! This is the most convenient location for me and it is always an awful experience going there. The last time I got there and Edward who never took his hands out of his pocket, greet me with a "what's going on... " of course his facial language was proof that he wasn't happy that I was there. They were just annoyed by you walking in the store no matter what was the reason you went there. Not the first time that I have had a similar experience going there. I rather drive more because the guys at 8110-B Arlington Blvd, Falls Church, VA 22042 were the best customer service experience ever!!!!
Response: Hello Liliana Mendoza Jordan We want all of our customers to be given exceptional service every visit. We apologize that this wasn't the case. if you give our location another opportunity to offer you exceptional service please ask for Lauryn the store manager and we would be happy to help you.

Joilyn Martin: I walked into the store thinking I was just getting a new iPhone - but I left feeling better informed & extremely well taken care of. Marchion was my sales representative & he walked me through the various features of each phone with NO Pressure Tactics. He assisted me with choosing tasteful & functional accessories to make my connectivity more efficient but also expressive of my individual personality & wishes. And the SAVINGS he found for me? - WOW! Together with the store’s manager, Lauryn, he slashed costs for individual items, maximizing my discounts, and set me up on a better monthly plan than the one I had been using. I was not looking forward to the trip - but I am… One. Happy. Customer. KUDOS to the whole team!!!
Response: Hello Joilyn Marti- We are excited you enjoyed your experience with Machion and Lauryn. They are truly focuses on customer first. Please come back and see us anytime

Frank Mullins: This was one the easiest customer services experience I've had for a while. Although the hours of operation weren't correct the wait was worth it. The customer service rep. Juan Amaya was well informed about the service plan and provided conscientious attention to my service needs. Because of his excellent service I'll continue to do business with AT&T for the future. Gets 5 stars 👊👍🎩
Response: Hello Frank Mullins- Thank You for your review and stopping by the Fairfax Main location. We look forward to continuing to be your one stop shop.

Yevgeniy Gusev: Darlene was great helping me to port the number and answer all of my questions!

Ariel Lyon: Received great customer service. Jonick was very helpful and willing to find great affordable phone plans for me and my sister. Was able to switch over from a high phone plan to a great company like AT&T. Jonick was awesome!
Response: Hello Ariel Lyon- Welcome to the team, we are glad you enjoyed your first store experience with Jonick and staff. We look forward to you being a part of the family. Lauryn General Manager