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1. Metro by T-Mobile - Washington
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5
67 reviews
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Address: 3120 Mt Pleasant St NW, Washington, DC 20010
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 986-2715
Business type: Cell phone store
valeria flores: An amazing experience no doubt!!! I absolutely recommend to visit this store they have an excellent costumer service specially by Hanier who answered all my questions and was very helpful and friendly! I definitely will back!!!😊
Carlos 007: Best customer service ever from Brenda. She is AWESOME!!! She took care of my problems ASAP. If anybody need a upgrade or have any problems with their phone. I recommend to go to Brenda she will take care of you.
Evelyn Cruz: Im definitely coming back. Best Customer Service from Brenda she takes care of you with any problems and questions you have. This is my new spot to come for up grades and bring my friends.
Milan: That humming noise caused by the tube man in front of your store is annoyance to the residents of the entire 3100 block of Mount Pleasant Street. This is residential street, not a highway. Please remove it. Ten hours a day ot loud humming noise is a torture.
Javier Galeas: clean store and great customer service you definetly must go to this store
Angelo Ransome: Great customer service I opened an account in this store
Anjie Shaw: I live this store i bought a tablet and a new phone for a good price
alice wilson: They help me with my earphones They have friendly workers
Inessa Iourienen: I bought a few accessories at this store, the quality is great
2. Metro by T-Mobile - Washington
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5
24 reviews
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Address: 3909 14th St NW, Washington, DC 20011
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 450-2919
Business type: Cell phone store
steven davids: I was helping my elderly Aunt who had 4 phones. 3 were not working right. After a very frustrating and unhappy experience in another T Mobile shop. I attempted to call the corporate customer service number (as instructed by the annoyed employee at that store) to resolve a few problems. Unfortunately due to the multiple issues I had I needed to go to a store. There is no way I would go back to the previous store. I went to this Metro T-Mobile shop and met with Daniel. What an amazing difference when you work with someone that has a positive attitude that seems to genuinely want to help their customers. Daniel was patient, took his time listening to the issues and appeared to be happy doing it. Daniel came up with a simple solution, and even found another problem that had caused technical issues. I strongly recommend this store. The employees here seem to really want to provide customer service.
Blessbythewaves 6487: Customer service was great. The employee there explain to me the whole bill and even gave a great discount. I refer every friend to see Joe. He a great human being and a most sincere sales person.
leonardo del Pilar jr: Great service and David took his time to fix the issue i had. Now i can trust them with any questions i might have
Rudolph Jones: Very good
Tesfalidet Ruth: This is really but people are just need my money back I paid twice
Lizeth Merino: They alwsys help me with my phone, thanks!
Mirna Gomez: great phones excellent
3. Metro by T-Mobile - Washington
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4.9
11 reviews
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Address: 1346 Good Hope Rd SE, Washington, DC 20020
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 525-5039
Business type: Cell phone store
Janis Lewis: Very customer friendly takes care of your needs would recommend
Nathaniel Smith: They are respectful and helpful and i got everything taking care of by them
sochah wright: Titi and yami are the best!Even though im broke i have a new phone 😂
Marshall l Grannt: Good greeting nolegible patients
Alexander hernandez: Nice customer service
4. Metro by T-Mobile - Washington
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5
44 reviews
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Address: 1915 7th St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 462-2584
Business type: Cell phone store
Julio Garcia: Amazing store with even better customer service!!! As a business owner I appreciate a business who cares about service. I would recommend this store to anyone needing cell phone service. Came for one of my employees and will continue to come back for my other employees.
Giovanna Dixon: I believe I visited the cannibas store connected to this building, not Metro/T-Mobile.
SARO in D.C: I went into the store three days in a row, each time stood for 15 minutes or more, no one greeted me, no one spoke, no hello, someone will be with you in a moment. Each time I left without being spoken to, let alone someone finding out what brought me into the store three days in a row. I wanted a new iPhone but guess they’re not interested in selling one. Terrible service.
Zach Hamilton: F***ing bs. Employees are a**holes. Walk in to check out phone cases and I buy my gfs mom a case and she didnt like, I go back inside to return it and they said no returns when I was outside for a minute to show her mom. The "manager" then proceeded to get cocky with me and as customers are coming in she begins to curse at me and her friend jumped in as well. What I found not fair was that the employee grabbed the phone out of my gfs hand and put the case on herself and didnt give us time to decide if we want it and then never gave us the packaging for it. Return with package? The packaging was still on the counter sitting there. Absolutely screwed over. Literally the workers are bit***s!
Ramy A DJ Amen Ra: Mohammad is amazing at fixing phones. Quick reliable and great convo! The whole store has a lot of history is an overall great experience.
David Byron Wagner: Perfect. Replaced my LG headphone jack at lower price than competitors in under 30 minutes. Highly recommend.
5. Metro by T-Mobile - Washington
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3.9
114 reviews
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Address: 1532 Benning Rd NE, Washington, DC 20002
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 741-9050
Business type: Cell phone store
C Brown: I went to this store and the associate was leaning against the counter with his back to me. I spoke to the associate and he turned his head in my direction, but did not speak. I found his failure to speak to be immature and rude. If I ever require in-store service again, I will be switching service provider.
Renita Henson: The salesman was nice and knowledgeable. There was miscommunication in that the telephone representative suggested an upgrade to a different phone at approximately 99 dollars but the store salesman said that the price given was for new customers only and that I would have to pay over 300 bucks...BIG DIFFERENCE! The phone representative never noted details of our conversation.
Shay Shay: I always come to this store and the staff is amazing. They make sure you understand the policies before you spend your money. People have to understand that they’re doing their jobs. They have being amazing during CO-VID 19. I have personally worked with Lexx, Jesus, Kimberly, Kam, and Beverly!! This is an amazing team and awesome store to visit! DO ALL YOUR METRO BUSINESS AT THIS LOCATION!!!
Denise McNeal: Less talking will make service quicker. But employees are pleasant
Ms. Stapleton (Stapling Success): I had a great experience at the store today. I was assisted by Cynthia who was amazing. She was very knowledgeable about all of the phones and service plans attached to them. Not only was she knowledgeable but she was genuine in her opinions of the products and not just trying to make a sale.
Sharon Jackson: The service is so great that this is the only store (Benning Road location) That I will only go to, even if I have to travel far to get there. The staff is very professional and kind. Clean lobby & great phones with outstanding prices. I recommend my family and friends to check this spot out.
6. Metro by T-Mobile - Washington
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3.7
43 reviews
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Address: 2205 Alabama Ave SE, Washington, DC 20020
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 290-2569
Business type: Cell phone store
Ruth Williams-Baker: Have you ever dreaded calling for "customer service" and you knew more then they do? SHOUT OUT to the customer service tech that took my call for help. She was fantastic; educated, personable, understanding, encouraging and before ending, she doubled checked my services were up and running properly before we were done. GO T-MOBILE ~~~~
Mohammad Islam: Very good customer service.
Official JohnWick: This place don’t be open sometimes around 10am and they supposed to open up at 9am my phone was off it was 9:45 the store was open but door locked ! So I couldn’t pay my bill
Indulge Yourself: 0! Stars No one ever answers the phone when you call I went Sunday afternoon December 17th at there was a note that said be back int 30 they were gone for over a hour. I am seriously thinking of switching service. Due to poor customer service.
Guy Green Jr: They have done some remodeling at this location. They put down a new floor and have more space ok the sales floor. Great staff!
Tracy L: Allows non customers to hang around outside of store as well as inside.
Jakina Briscoe: Stays crowded but answers all if your questions reasonably
Timothy Jones: Moe is the best representive
Alfredo Torres Roman: They have good Service.
Darryl Bunch: Good customer service at this store
7. Metro by T-Mobile - Washington
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4.1
35 reviews
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Address: 1019 H St NE, Washington, DC 20002
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 733-4691
Business type: Cell phone store
Deborah Allen: Rey is very excellent and professional. Excellent personality and provides excellent services. Ask for Rey if you come to 1019 H St NE Metro By Tmobile.
Kevin Jones: Hello this is a new customer to your company! I was assisted by your associate name Rey.. He was a gentleman and very professional...He left me with a customer service experience of a lifetime! He was very knowledgeable of the products you all sell! For that I’m forever grateful!!
Dion Thomas: I was having a terrible day until i got here and Rey did everthing for me hassle free. I was fed up with customer service and was ready to leave metro pcs.. But thanks to reys great work i can say i am still a happy customer.
Rudi Johan Angell Mikalsen: Bought a phone with the agreement that it was pay as you go, since I was just staying for one month in the US. But apparently that was a lie, since according to customer support, the phone is locked to Metro for 180 days and I can not open it to other sim cards. I feel that I have been scamed by the store and customer support cant help me.
Jamal B: Great Customer Service from Mario and Eva during the time I upgraded my phone and forgot the pin to my phone. 2 different days but Great Customer Service.
8. Metro by T-Mobile - Washington
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3.7
35 reviews
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Address: 912 Rhode Island Ave NE, Washington, DC 20018
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 733-1809
Business type: Cell phone store
Anne Cain: Excellent customer service they have patience and help you transfer your info thank you girls...
Effie Forde: I was only coming in to buy a new battery for my phone but the young lady said they did not sell batteries and asked me a couple of questions as to what do I use my device for and showed around a couple of phones, she helped me transfer all of my information into the new device she was very patient lovely young lady with short hair thank you so much
Marvin Rich: Jennifer was able to help us to transfer all the info to the new phone with a lot of patience thank you! Excellent customer service we be back
jackie: I didn’t physically go into the store but I did call asking about installment plans in a cell. I had a problem with the person salesperson I guess explaining the installments of the phone. Her tone was angry and unpleasantly wanting to be on the phone. Teach one each one.
Anita Wilkins: Good morning its was ok I had to go to there metro t mobile phone store yesterday because the other store was not open I did not no problem thank you.
9. Metro by T-Mobile - Washington
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4.6
100 reviews
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Address: 3721 Georgia Ave NW, Washington, DC 20010
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 808-2351
Business type: Cell phone store
steven davids: Went to this store yesterday to help my elderly Aunt. She had issues with 3 out of 4 phones. The employee who was behind the counter seemed bothered by our presence. The employee seemed to prefer listening and paying more attention to “Bad Bunny” than to wanting to help with the issue. Little eye contact, body language was screaming go away, and just the cold, short replies made it obvious that we should not waste this employees time to being there. There was no ray of sunshine here. The employee just wanted to deactivate a phone and then change the plan from 4 lines to 3 which would add an additional $20 more a month. We did not want to do that. The employee then told us we needed to call the customer service number because there was nothing the employee could do for us. We went back home and called customer service who told us we needed to go into a store to address the issues. We did go to another metro by t-mobile store and what a HUGE Difference. I strongly recommend passing this store and going to the metro by t mobile store on 3909 14th NW and see Daniel. Daniel seemed to genuinely care. Daniel was able to correct the issues and had no idea why the employee at the other store could not do what he had done for us.
Mercury Gold: The worst customer service ! They have no interest to answer any question at all. If you have to use METRO by T mobile just check out the other stores and you will save yourself from a bad day.
Saron Dessalegn: If I could rate this place a zero, I would. The workers here are so unprofessional and they did not care about my problems at all. They did not seem to want to do their job or give me any information. Ashley, in particular was not happy of my presence and did not care of helping me. I would not recommend coming here for any services whatsoever. They don’t care for their customers or about doing their job. They were very impatient, so un willing to help or work, and overall very rude. Never coming back.
Tigist Alemu: Is there any worst place in the world other than this store with the worst, unprofessional workers. The workers were not interested in any kind of clients service, rather they make fun of the clients who are there for service, specifically the person named Ashley she’s even ready to hit or cause physical harm to the clients. She is well trained to hang up phone call on the ears of the clients. I am not recommending any one to go to this location!!!
Gloria Davis: On Friday, October 4, 2019, I had a great experience with staff member Abigail aka Abby. She is holding it down at this location. Her personality exuded friendliness. She multi-tasked as if it was a natural thing. Abby never missed a beat in greeting customers coming through the door while she worked with two other customers in resolving their request. She stayed professional even when approached by irate customers. The lady is fantastic, if the customer spoke Spanish or English she switched from each language with ease. She earns her paycheck and a pay raise. Ms. Abby is holding it down at Metro by T-Mobile. So, customers you what great customer service and a knowledgeable (the products and services) employee go to this location and ask for “Abby”. You Go Girl – KUDOS!!!
Manjo Singh: If want to have a friendly service and a good network you have stop by this store today! The gentlemen you will meet will be Rey and also Estefany. They are so amazing friendly people they will go an extra way to make you happy. To me they are like family.
Sharonette Leonard: I had lost my phone and Abby assisted me. She had me feel at ease with the lost of my phone. I was happy with my new phone and Abby was able to get all my information from the lost phone to the new one. I would highly recommend this store.
10. Metro by T-Mobile - South Philadelphia
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4
39 reviews
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Address: 1901 Washington Ave, Philadelphia, PA 19146
Schedule: Open ⋅ Closes 7PM
Telephone: (888) 863-8768
Business type: Cell phone store
white nah: The manager Jason is super cool he cares and wants to help. The staff is great. I wont go anywhere else. This is a safe, honest, efficient, and reliable office and i know i can get what i need done here and leave with a smile... I appreciate real buisness and it takes real people to make real buisness... Good
Maranda: They close at random times, no one is ever at the front so you have to wait 20 minutes to get let in and the workers have no idea what they are doing.Also they dont wear masks.
Karen Barrett: Lost phone in airport. Had no phone and no car since Fri. Walked for over an hr to this one on a Monday at 11:00. No one was there! How does corporate let this store owner open when ever he/she feels like it.
George Flores: This is the best metro store I have been to, when I switched over from cricket they gave me the best deal. I got a free phone, free case, free glass protecter & free headphones.
EL YVHV: Andrew was incrediable. Kind, smart, fast, and efffective. I am a new customer to this location and i am staying here from now on ..if i need anything. Very professional and they all made me feel welcomed and safe . They also gave me the best price as well. Thankyou metro and Andrew at 1901 washington ave
Carl Stein: The manager Tim is proffessional and knows how to run a business. My family and I were treated very well.
Lori Hudson: I like shopping here. I bought my last phone here. And then had problems with it thru the 1st night. When I went back, they did not let me leave unsatisfied.
Destiny Jackson: Amir the sales guy in there is one of the best guys iv met and i had metro for 3 years . he got me out my sistuation and still manage to hook me up . thanks alot amir
11. Metro by T-Mobile - Scranton
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3.8
93 reviews
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Address: 1112 S Washington Ave, Scranton, PA 18505
Schedule: Open ⋅ Closes 7PM
Telephone: (570) 571-4886
Business type: Cell phone store
James Sherman: Horrible service, my phone died during a system update. I only had the phone three months, and had to pay to get a same replacement. They had none in store ,so they said they would order a new one, it was put on rush order, so I was told. Four days later, no phone. I was told to call in a few hours to see if UPS had come yet. I called and was told they did come, I asked if my phone was in. I was told to hold and he would see, after twenty minutes of waiting I hung up and called back it was busy. Two hours of trying, and the phone is still busy.
Paul Sybrandy: They seem to put extra cost on things. The two Associates that were helping us that were working that day had us pay a total of $100 when the phone was free and we only had one week left before the when the phone was free and we only had one week left before the bill
Eric Villano: Helpful, knowledgable, courteous people. The girl helped me quickly resolve a problem I was having with my smartphone. As always, pleased with the great customer service of this Metro location.
Ace: Ok customer service and treated me with respect, I see people complaining about being ripped off when they dont understand how metro pcs works , there are sometimes promotions that require higher monthly bills to get the discount which makes sense because they have to make money somehow
12. Metro by T-Mobile - Washington
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4.2
39 reviews
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Address: 57 N Main St, Washington, PA 15301
Schedule: Open ⋅ Closes 7PM
Telephone: (724) 206-9470
Business type: Cell phone store
Amber Elcyzyn: Great Service and Friendly staff. Came in to add a 4th phone to my plan. The 2 employees, Kirk and Jett were very nice and helpful and they got me a great plan and had me out of there quickly.
Outlaw Blueticks: Not understanding why prices go up without explanation! But still stick with them. Been a customer for over 8 years! Thanks for good service.
Mark Huckleberry: Helped me upgrade my mobile data plan while on a road trip, honest and know their stuff !!
Andrew Akers: This story is a lot better than sprint . I was with Sprint. For 9 years & just keep B.S. Me
hollie rodgers: Love metro!! Helpful knowledgeable employees! Great phones!! Best in town!!
13. Metro by T-Mobile - Chesapeake
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4.4
45 reviews
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Address: 4000 George Washington Hwy, Portsmouth, VA 23702
Schedule: Open ⋅ Closes 8PM
Telephone: (757) 399-0315
Business type: Cell phone store
R Ricks: Luis and Antonio were great. Best customer service in a relaxed setting. They offer help and assist with no hassle to buy. Will be doing all my metro pcs business at this store.
David Mack: Sarah Pickford is the best. She helped me recover all my lost data. If you are in Portsmouth and need help. Ask for Sarah. Metro pcs. On George Washington hwy. She needs 10 stars.
Sandy Munden: Antonio was very helpful and friendly when I stopped in to purchase a new phone / service for work .Courtney was very helpful and friendly too. I will be be back !! Thank s so much !
Angela Attyiibe: Antonio and Luis are awesome. Really helped me out. Will be coming back...
Paul inportsva: My phone was recently stolen and had great customer service. They quickly turned off my phone and replaced my old one for a very reasonable price. I had a very good experience at this location. The clerks name was Destiny and she took great care of me.
14. Metro by T-Mobile - Dunellen
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3.7
29 reviews
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Address: 10 S Washington Ave, Dunellen, NJ 08812
Schedule: Open ⋅ Closes 8PM
Telephone: (732) 474-0221
Business type: Cell phone store
Christopher Murray: Only going there when them lovely ladies there they are so helpful and didn’t rush us out like the guy before them .. really appreciative !
Carlos Hernandez: If I can leave a 0 I would there’s no way that this guy who works there doesn’t want to answer anyones questions and when he does it’s him huffing and puffing as if this isn’t his job. Not only to me but my wife went by herself beginning of the month and still the same . He just super rude he needs to get evaluated because someone is will punch him in the face smh rude for no reason
Diego Deledon: I Found this guy sleeping behind counter and what hell actitud his has, should not work as a sellers!. This is my second time i stop there, no moore!, before him there was very helpful worker.
Heidi Kalata: Thanks Rafael my angel from heaven! Great agent! I lost my phone and I was thinking that all my info was gone but he get all back! Thanks raf great job 5 stars
Tariq Zamir: Picked up the phone and hung up on customer without even saying why. Pathetic!
rahman tony hendricks: Raphy my man! The best place to go!
Amit Dwivedi: When I called today to enquire something someone picked the phone and then just disconnected without answering my question. Very unprofessional. When I visited the store a month ago staff was very helpful and friendly. Giving 2 star just because of that experience. My suggestion walk in to the store instead of calling.
Melissa Garza: Rafael was super helpful and nice!
Matt Amick: Staff was very friendly and quick, they even gave me a free case with my new phone, I highly recommend this store
15. U.S. Department of State - Washington
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4.4
65 reviews
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Address: 2201 C St NW, Washington, DC 20520
Schedule: Open ⋅ Closes 5PM
Telephone: (202) 647-4000
Business type: Federal government office
Henry Myers: Not sure the State Department lost my FOIA mail, USPS lost it, or it was stolen. Ask Barry? Seems to be DNA from a family on a jacket way to small for Barry.
Waldo Labuschagne: I am very impressed with the services of the Department of State. They helped me in a special and dignified way.
David Skvirsky: Customer service is absolutely trash. Rude and ignorant people on the phone, trying to get a hold of them for a emergency passport appointment for a family member in critical condition overseas. Fix your customer service, the way their customer service representative treated us over the phone tells me they’re uninterested to help, uninterested to provide information and an appointment. Can’t treat your taxpayers that way.
Gavin68: I went on a tour of the Diplomatic Reception Room recently. It was an overall nice experience. The reception room is very nice and has many wonderful artifacts. However, the tour ran a little dry at times. But it is a nice tour for anyone who is interested.
Marie-B CDA: Sumptuous rooms with many original furniture, paintings, and objects which were the witnesses of the US birth.The view from the balcony is very pleasant.
Eugene C: My favorite tour in DC. The 8th floor is the reception rooms for foreign heads of state. Museum pieces at every turn from the table used at the signing of the treaty of Paris to original portraits of George Washington. Reserve through your congress person.
Ed Sager: Diplomatic reception rooms is a very worthwhile visit. Amazing collection of American antiques. Beautiful place to visit.
