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1. Verizon - Washington
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· 115 reviews
1529 14th St NW, Washington, DC 20005
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Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Domenic Michael Incarvite: I have never been happier to switch from Metro PCS back to reliability! Everything about it is on point! Even the staff are all personable and understanding! I will never switch out of this service! You get what you paid for...excellence!
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2. Verizon - Washington
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· 133 reviews
1001 Connecticut Ave NW R1011, Washington, DC 20036
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Natalie Thomas: Super nice staff! I worked with Nikki and she was so nice and helpful, I was in and out in 15 minutes with everything I needed to upgrade my super old phone. She got me set up completely and answered all my questions. Everyone here seemed really kind to other customers as well and it looked like everyone was having a good time.
Rachel Murphy: Great experience today. Mose provided excellent customer service as we needed to reactivate lines and purchase a new phone. He was patient and ensured we we 100% setup before we left. Will definitely come back.
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3. Verizon - Washington
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· 81 reviews
1318 F St NW, Washington, DC 20004
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Hongyou Xu: I feel that Verizon Store is best one if you want to get your necessary easily. The same store in Alexandria City VA I went there but hard to find my necessary this morning.
Hardrick Pooler: Adan is a lifesaver! He was able to get my iPhone unlocked when the Apple store couldn’t. He helped me reset my iPhone and recover my data the way it was before. He is an asset to Verizon and should be commended.
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4. Verizon Authorized Retailer - Russell Cellular - Washington
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· 203 reviews
5252 Wisconsin Ave NW #002a, Washington, DC 20015
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Nechama Liss-Levinson: Antonio was outstanding in helping me to get a new phone. He made the experience smooth & easy. The transfer was quick & easy. He also realized that the case I had chosen was t fitting tightly & suggested I choose another one. It was a wonderful experience, which I’d say is unusual in getting a new phone!
Philip Lu: The store employee Antonio provides great service and is very professional. He helped me with my Verizon bill which is normally frustrating but he made it an easy process.
Jereis Smith: See I lost my phone and I thought I would recover it but unfortunately it never was found. So I had to go and get a new phone which is one of the hardest things because your old phone is one of your most personal and most best things that you have. So upon arrival I met Ahmad Who was very patient and listen to everything that I was saying the whole experience was absolutely wonderful. He took his time and help me figure out what kind of phone I wanted and got me the perfect upgrade and the perfect color I would absolutely recommend going to this Verizon store it’s very quiet and not very busy so the sales consultants are able to help you with everything. All I want to say is Thank you Ahmad! You made it so easy. Jereis
Pedro Labarca: David was amazing. He was alone at the store and while helping me he was able to multitask and also take care of other customers as they were coming in. He did this by using moments that the system needed for my issue. So without forgetting me he kept the queue of new customers to the minimum. He was also very courteous and friendly. A welcome experience for me.
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5. Verizon Authorized Retailer - Wireless Zone - Washington
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· 203 reviews
703 8th St SE, Washington, DC 20003
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Hannah Moore: I had a fantastic customer service experience here. I was in immediate need of a new phone, and Asad went above and beyond to help me out. He was very patient and made the process as easy and seamless as possible. This is the only Verizon store I will go to.
DC Child Care: Asad was extremely helpful and patient with my non -tech self. He answered all my questions and provided top-notch customer service. Highly recommend visiting this Verizon wireless store!
Creshion Aikens: AMAZING SERVICE!!!! I Dealt with the senior sale associate Asad & he was great, super nice, patient & understanding. Coming from T-Mobile and changing to Verizon was the best decision I ever made and Asad gave me wonderful customer service. We’ll deserve of an promotion for his patients and diligent work. THANK YOU ASAD, You’re the best!
Sarah Winston: I have been to lots of Verizon stores throughout my life, for broken phones or phone updates. This was BY FAR the best experience I have ever had. The service was impeccable and everything was copleted in less than an hour. If you live nearby and need this service I highly recommend.
Taylor Nolan: Had a great experience with this store! I worked with Luke who was very patient with me and was thorough with answering all of my questions. He knows the ins and outs of everything Verizon/tech related and has impeccable customer service skills. I highly recommend working with him as he made the process extremely easy and I left very satisfied!
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6. Verizon Authorized Retailer - Russell Cellular - Washington
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· 76 reviews
2440 Market St NE STE 902, Washington, DC 20018
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Anesia Sandifer: Kelvin is a great store manager. He deserves a raise!!! He makes all of his customers feel comfortable and at ease in the store, and he is extremely smart and good at his job!
Keno The Poet: Shawn and Sarah were delightful. They handled technical issues with poise and professionalism. I also enjoyed their conversation. Top tier customer service💯
The Watered Rose: This Verizon store is Great! The associate Kelvin made me feel very welcomed, had great customer service skills, very attentive, patient, informative & engages well with customers. I saw him handle 4 different customers at one time, he got every issue handled in the most promptly fashion that he could. Antonio is another great associate, he was very pleasant, understanding & made me feel at ease about some of the confusion I was having with my phone service & data plans. Overall this location will leave the impression that you can be comfortable being a reoccurring customer.
Tanner Hauck: I’m leaving for a big vacation soon and wanted to upgrade my phone to get better pictures and have longer battery for safety reasons. I also work until 6:00pm. Went to a different Verizon on Tuesday and they were incredibly rude and unhelpful. Today was the last day I could upgrade before leaving for my trip so I tried out this Verizon store instead and was helped right away. Customer service was fantastic and I was able to get in and out of the store with a new phone in just under 40 minutes which is a personal record. So grateful for their help.
Lorraine McGhee: Very polite, well educated in their work. Very helpful, they knew my problem and solved it quickly. They are very good. Great smiles.
LaFonda Nelson: I visited this store thinking I would have to purchase a new phone even though I still have 3 payments left. The young man who assisted me, Kelvin Butler, was excellent. He discovered the problem immediately ( I needed a new cord) and rang up the purchase of a new cord. I also had some questions about the new iPhone 12 models and the new iPads which he answered promptly. This young man is an asset to your company and when I upgrade again, I will come back to his store. I enjoyed my experience very much which isn’t always the case in many retail stores. Kudos!
Aldo Rodriguez: Brashon and Antonio were honestly the BEST people ever! Like EVER. If anyone is looking to switch over to Verizon or just upgrade your phone, please ask for them! They are so much fun and great to sit and chat with while they work on your account. I cant recommend them enough! They helped my family and I with amazing deals and great options. Phenomenal!
Alice Harris: I had the pleasure of buying my iPhone from Sarah. She was extremely helpful, and wonderful to talk to! The best phone-purchasing experience I’ve ever had.
Keith Pinder: Kevin transferred all of my info from my old phone onto my new phone. I appreciate the attention that was shown to me from the first time that I entered the store. Thanks for the professional way he went about doing what he seems to have the necessary knowledge to do. I am now pleasantly enjoying my new phone that as time goes on I will become familiar with. I enjoyed my upgrading to a better phone at a place well worth spending my money and time.
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7. Verizon - Montgomery County
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· 214 reviews
6932 Wisconsin Ave, Bethesda, MD 20815
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Michelle Chovan: I went on a Friday afternoon to complete a botched activation on a new phone. Turned out I needed a new SIM card. I made an appt and was immediately greeted and assigned to Franco, who was patient, knowledgeable, and thorough. Took about 35 min to get everything sorted out. Positive experience all around.
8. Verizon - Friendly
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· 4 reviews
Tucker Rd, Fort Washington, MD 20744
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Kenyatta Woodley: This is a Verizon office. The fios and internet services are generated here. This is not Verizon wireless..
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9. Verizon - Arlington
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· 152 reviews
1100 S Hayes St Ste 3032, Arlington, VA 22202
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Virginia Isabel Prada: Every customer service specialist who works there is very professional and ready to answer all your questions. I purchased my cellphone there 3 years ago and since then, I have had only positive experience no matter what kind of services I requested. Thank you! Wishing you all the best!
Four Winds Herpetological: Such a great staff on duty here. Familiar with the area, they were able to give us, not only suggestions of where to visit, but accurate directions. The room was nice and well stocked and the breakfast was good. Man, those potatoes were of special not and they can mix a decent batch of gravy. Everything was very clean.
Noah Shepp: Jose, took care of everything for me, been to the store a couple time and he, has always done the right thing, and informed me of the best deals going on.
D Kemp: Very friendly and knowledgeable staff.
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10. Verizon Authorized Retailer - TCC - Jefferson Houston
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· 195 reviews
711 King St, Alexandria, VA 22314
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Andrea Barron: Fabulous service at this Verizon Wireless! William is one of the most knowledgeable Verizon Wireless employees I have ever met, and I have been a customer for 20 years. I thought I lost my phone-- I found it the next day-- and had to quickly buy a new phone before my trip to Puerto Rico. I have to admit I was a pretty difficult customer, because I thought I had lost my phone. He had enormous patience with me, and explained exactly what I had to do starting from Ground Zero with my new phone. Thank you William and Verizon Wireless.
Al MacDonald: Great service! Dealing with phones and other electronics is complicated But the employees there explained everything in great detail! They were knowledgeable and helped me make decisions taking into account my specific needs, Anticipating which counts needed to be linked where etc. While I was waiting for my new phone to be up and running I encountered three other customers who were extremely impatient and yet the employees were not rude and were patient with them. It takes a lot of restraint to do that and it’s totally thankless. Well, I sure appreciated it and tried to stand up for them! I’ll be coming back for all my Verizon needs.
Rosa Evangelina: Shane was awesome! He quickly helped me activate a refurbished phone and transfer data from my old phone after I’d tried for several weeks with no luck and almost returned the phone. He was calm and patient and my friend and I enjoyed his company while we waited. I’ve named my new phone Shana in his honor and couldn’t be happier to have a working phone again. Thank you Shane!
Evelyn Kent: The customer service has improved since I was last here 18 months ago (at the former S. Washington St. spot). Jacob, the store manager, really went above and beyond in helping me sort out about 5 different issues, including moving lines from other accounts and picking phones. Also, he ordered a phone for me, and I decided on a different phone while I was waiting for it to come in. He was pretty cheerful about the change and spent a lot of time talking through the options, and he was kind as well as knowledgeable. Highly recommend.
Lenwood Brooks: Seriously this independent group that owns this retail store should manage all corporate Verizon stores. This was the best cell phone experience I’ve ever had. Jacob and Anthony helped me move my service from T-Mobile to Verizon and made sure I got the best deal possible! They were friendly and helpful. And they cared!
Aaron Vann: Jake is an awesome sales guy! He helped me figure out the best deal for me. The process was smooth and unstressful. He was able to explain things to me in a clear way that I understood. Next time I need a phone I will come to this store because of him!
Amanda O'Connor: Jacob was extremely knowledgeable and helpful to let us know of the best deal to upgrade our phones. We called ahead 20 minutes before closing and told Jacob what we wanted to do and he told us to come in. He stayed over an hour past closing to assist us! We really appreciate all of his help and highly recommend visiting him at Verizon in Old Town!
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11. Verizon Authorized Retailer - Victra - Forestville
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· 222 reviews
9141 Alaking Ct Ste 119, Capitol Heights, MD 20743
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J Green: Always a pleasure. Troi is amazing with her custo er service and knowledge of Verizon systems. Not sure her manager name but he is a great manger and represents what astore manager should represent. Thank you both.
Carla Singleton: Received excellent service from retailer. Marcia was very patient and knowledgeable with my technical concerns.
Ashley Harris: The staff here is amazing! They handled everything for me and my overall experience was very good from beginning to end.
Bryce Demmitt: PJ was by far the best retailers I’ve ever dealt with. He took more care upgrading my phone and making sure everything changed and functioned properly. Great experience at this place.
Michelle Stallings: This was my third visit to this location and as always the staff are amazing. They provide every customer with white glove service. Left feeling great about my experience as usual. Trevor, the store manager, excellently juggled the busy store while making everyone feel special and fairly serviced. Will definitely recommend this authorized dealer to anyone using Verizon.
Delores Carroll: It was a pleasant experience and helpful with getting my new phone set up
Djdirty Rico: THE STAFF WAS TOTALLY ON POINT AND MADE SURE I GOT EVERYTHING I NEEDED AND SET UP FOR MY NEW IPHONE 13 MAX 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻👍👍👍👍👍👍 GREAT JOB!!!
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12. Verizon Authorized Retailer - Cellular Sales - Mount Vernon
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· 413 reviews
2920 Richmond Hwy, Alexandria, VA 22305
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Kasey Henckell: Right from the beginning, Francesca V welcomed my family and I with a big smile on her face and assisted us very attentively. She made the transaction of getting a new phone very easy. She’s not only professional at what she does but she has a heart of gold and genuinely likes to help others. I highly recommend to book your appointments with her. I also want to mention the store was very clean, sanitized and organized. I am very satisfied with my new phone and the customer service I received. Francesca is the best and deserves every recognition for her work efforts.
Marla Howell: Wonderful customer service. Gary took the time to make sure I got the most cost effective plan and devices to meet my needs. And made sure I did not have to wait for a replacement for my defective phone so I was up and running on a Sunday with no delay. I will definitely go back next time I need something.
McThengle: Mike did a great job walking us through the whole process and we got a great deal with the current offers. He explained everything thoroughly and told us what to do next, like register the screen protector on line, so we could get the best out of our new purchase. We are very happy with our new phones! Thanks to Mike and Cellular Sales! We have gotten all our last three or four phones from Cellular Sales and each time we have been very satisfied with their customer service!
Pat Days: Fran was professional and kept her word in contacting.me. She explained everything about my IPad 100 percent. She talks to you and makes you understand everything about your item. She assisted me with the set up making sure I knew how to work my IPad properly. There should be more Frans through out Verizon. I will only go to the store where she works if she ever left Alexandria.
Jayne Victor: This Verizon location is the only one I will go to; the people who work in the store are so knowledgeable and helpful, and friendly. In particular, I met Ben Brown there years ago and he has continued to make sure I have superb service there always. He and his colleagues give Verizon an excellent name and reputation.
Greg Siebert: I had the absolute BEST customer service and Martin was 5 stars! I shall be returning for any and all mobile phone needs. Great location and very accessible for anyone in the DC area. Thank you for getting me in and out in record time, with a fabulous iPhone 13. I appreciate your effort and will be recommending Martin to all of my friends locally!
Sydney: Martin C was extremely helpful with my upgrade to the new iPhone. He clearly explained all charges that would be on my bill and was respectable of my time. Highly recommend Martin if you are looking for high quality, time efficient service. Martin makes going into the Verizon store a pleasant experience rather than a chore.
13. Verizon Authorized Retailer - Russell Cellular - Arlington
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· 577 reviews
2445 N Harrison St Ste 9, Arlington, VA 22207
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Rebecca Holtje: Abdul was very helpful, knowledgeable and professional. There were a couple customers in the store. He made a point to try to help everyone and move all questions along. Excellent multi tasking!
Stan Sargol: Nicest, knowledgeable folks with lots of patience explaining the world of options, models, apps, features and pricing plans. Will transfer everything from old cells to new ones.
Patty Bristol: Lola was totally on her game, helped me select a new phone and got it all configured in no time! Top notch service! I will definitely recommend them.
K B: Sales woman was very professional and explained everything well. Service took a long time because she was working by herself. It would help to have at least two sales people on every shift.
Ameyali Salazar: Had the best experience upgrading my phone! The process was so easy and painless. Will definitely be returning for future upgrades. Paola was great- super helpful, knowledgeable, & polite!
Caroline Zanuto: I went to the Verizon store to upgrade my current phone, and we ran into some issues with the System and the account plan that I was on. But Juan and Muhammad helped us through the whole process, specially Juan that stayed at the store with us till past the closing time to make sure that our issue was taken care of. He figured out a solution and gave us the best support we could have asked for!
Miguel Eaton: Juan was great! Called me to remind me that my phone had arrived. Walked me through entire process of getting data to my new phone. And even recommended ways to save money on my family plan. An all around great experience.
Angela Tyson: Justin was helpful, professional, and friendly. Saved me money and set up my new phone. Glad I went back to this location after a not so positive experience with a different employee a few weeks ago. Ask for Justin!
14. Verizon Authorized Retailer - Wireless Zone - Douglas MacArthur
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· 429 reviews
3518 King St, Alexandria, VA 22302
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Colleen S.: We went to upgrade my phone, and Moshin Salim was really helpful with everything. We got a better price than we’d hoped, and he even offered to fit my screen protector, which sounds like a small thing but was so nice considering how much I suck at it every time. And he was managing to help like six customers by himself, so.
Kay Smolenski: I visited the Alexandria Verizon store to upgrade my phone. Marc assisted me, and I would give him more than 5 stars if I could! He managed multiple customers simultaneously; he was friendly & engaging, efficient, patient, knowledgeable…exemplary customer service!
Hazeline T, Harris: Marc Gainer is to be commended for his expertise , patience and personality. I’m elated to be able to stop at the store for advice regarding my new Apple 13 I phone. Thank you Verizon for this employee! Ms. Hazeline Harris🤗
KeiWana Bull: Excellent customer service with Mark, Salim and Yeve!! All employees wear masks during pandemic, professional, and made my upgrade experience seamless. Definitely going back to this location for any services going forward! Salim is so polite, kind and helped me choose a great protective case, and put on my screen protector with perfection. I’m really particular and he met expectations
Ramona Hatten: I appreciate the king street Verizon and Gary so much. This man spent hours working on my Apple ID and was kind gracious and patient as ever. He had more patience than me and it was my issue. Gary thank you so much I’ve been a Verizon customer 20 years and have never witnessed somebody so good at what they do. A lot of customers came in and out and this man knew exactly what to do. It was actually incredible witnessing it. Come here to the king street Verizon by Safeway come see Gary if you want great service. Thanks Verizon from a true loyal customer.
Justin Small: Had a great experience with Mohsin Salim. He made our upgrade process really smooth and took care of us every step of the way.
Susan Sta Cruz: I was in this store today in Alexandria and I was so impressed with the agent who helped me for 3 hours. His name was SALIM. He was working by himself as the other agent has not arrived yet. I arrived around 12pm and didn’t leave till 330pm. He was helping me with upgrading to a new phone, fixing the IWatch. In between there were customers coming in. So while downloading something for my phone to do the transfer, he was multi tasking and helping other customers. He was very patient, thorough in explaining the solutions to the clients at the same time very courteous. He never lost his patience and made sure he assisted each customer with their problems and not wasting time on between. Wish we have more customer service agents like him. He cares for every customer that their concerns are assisted to in a timely manner.. WELL DONE SALIM 👏
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15. Verizon Authorized Retailer - TCC - McLean
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· 96 reviews
6819 Redmond Dr, McLean, VA 22101
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hamila atefi: Zoltan’s was supper helpful for me and my daughter to get our new phones.
Bia Nasr: Sultana is the best! She is very knowledgeable about the products and the plans.
Mounzer Nasr: Really outstanding service today from Mirza. Very competent and professional
Dea Sloan: We went in to the Verizon store in Burtonsville to upgrade my husband’s iPhone for his birthday. Mirza was extremely knowledgeable and efficient - he explained all plan changes clearly and ensured all our questions were answered. He truly made this process seamless and enjoyable!! Thanks for an excellent birthday surprise!
william bultman: I have been a Verizon customer for 20years and this has been my best experience yet. Mirza took his time explaining all the details of my upgrade and walked me through the set up step by step.
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16. Verizon - Arlington
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· 89 reviews
2930 Clarendon Blvd, Arlington, VA 22201
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Ben Hickert: Excellent service! They were able to walk us through complex processes through their patience and expertise. Bonus points, as we never felt as if there was any predatory sales-pushing.
17. Verizon Authorized Retailer - Your Wireless - McLean
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· 234 reviews
1420 Chain Bridge Rd Unit B, McLean, VA 22101
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Carrie L.: Our family has had excellent service from Adeel and this location. Adeel is knowledgeable, polite, and very focused on the customer experience. He went the extra mile to help me and a new exchange students that had just arrived in the US and is living with us for a year. I highly recommend this location. Thank you, Adeel!
Jean Zietz: This was an excellent experience. Adeel ordered a new phone for me, transferred pictures and contacts from my old phone and even came out to my car to sync the new phone to the car - way beyond the call of duty but so very kind and helpful. Thank you!
Marti B Friedman: Adeel provides great customer service. The Tysons Verizon store had me in tears - Adeel took care of everything on my new phone. We will use the McLean store for all our wireless needs.
Ellen Mercer: My experience at this Verizon store was very positive. I had to order my phone because of some glitch in manufacturing but I was kept informed of progress along the way. And the next month I went to pick it up. Everyone was very helpful and nice.
Helen Young: Nasreen was helpful and patient. I appreciated her willingness to take time to explain the use of my new phone! The new phone purchase was far easier and more comfortable than I expected. I highly recommend her to anyone looking for assistance with a new purchase.
Samantha Chappell: Adeel is wonderful - he is so knowledgeable and friendly. The McLean Verizon store is the best.
Ray Wendall: Adeel was awesome to deal with and very helpful, knowledgeable, and friendly. I recommend him to anyone looking for a new phone and switching service.
Brendon Balow: Adeel did a great job getting me squared away on my upgrade. Took a while but that’s bc I didn’t back up my previous phone data.
Alexandra Freidberg-Strauss: This is my first time doing a review on Google because Adeel at this location was so incredibly helpful. I have never experienced that kind of service or dedication at any Verizon store ever (and have been with them for 20+ years). He went above and beyond to help my mother who was having issues with her phone, offered to stay for 2 hours after closing to get the job done, and had everything ready for us the next morning. Oh, and he got us a much improved plan for the same price. I will definitely only go to this Verizon store as long as I am in the area.
S. H.: Superior, flawless customer service and purchasing experience. Adeel was knowledgeable, friendly, engaging and anticipated our future needs given the multiple changes and upgrades to several lines on my account. He followed up and checked in on us and offered his personal assistance which he did with responsiveness and professionalism. Highly recommend Adeel for any and all Verizon Wireless services.
