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1. Verizon - Washington
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5
115 reviews
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Address: 1529 14th St NW, Washington, DC 20005
Schedule: Open ⋅ Closes 6PM
Telephone: (800) 880-1077
Business type: Cell phone store
Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Response: Welcome to the Verizon family, Paul! We know switching carriers can be difficult, but we're here to make the process as easy and seamless as possible :) We're glad Lisa and Brad made sure everything went well. Now you're on America's most reliable network! Let us know if you need anything else!
Catherine Hargrove: Try another store. The most pleasant person is the security guard. Be prepared for attempts to sell you more than is needed/wanted or that what you ordered is not in the store.
Response: We're sorry you did not have a great experience with our team, Catherine. We always want to provide a variety of options for you and never want you to feel pressured to make a purchase. We apologize for any treatment that made you feel otherwise. We appreciate your feedback and hope you'll give us another chance to take care of you in the future.
Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Response: Thanks for the feedback, djmih13 Miha! We take pride in our amazing customer service and we're glad to hear you had a positive experience with our team. We look forward to helping you again soon.
Kim Heyn: I would not ever use this store. Someone walked into this store and committed a fraudulent charge to our Verizon account and purchased a new phone using an upgrade eligible account. This completely disabled our phone by upgrading to new stolen phone. The employee of this store did not check ID and gave the fraudulent person the new phone. This has been the most awful experience and incredibly inconvenient. All could have been avoided if employee had checked ID information. .TayKe9k is the rep id on receipt
Response: Hi Kim, the safety of our customers' information is extremely important to us. We will look into this situation immediately. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1170378042 with the best number to reach you so we can get in touch with you. Thank you.
Adriana Gill: This is the worst verizon store i ever been to. They messed up my order when i preordered the new iphone 13 in store. i asked the worker who was assisting me, did the order go through and he said “yea that’s why the receipt printed.” but when i called verizon support they couldn’t even find my order and said it didn’t exist. when i went back to the store the manager was unhelpful and didn’t care that my order was messed up. i had the receipt and everything, she didn’t even look at it. And the workers are untrained and barely know what they’re doing. They’re are telling me things i can do like trade in my phone and order two phones, while the manager is telling me i can’t do that. So how about we train the workers better so i don’t receive the wrong information thanks.
Response: Hi Adriana, we're sorry to hear about this. We want to make every transaction easy and seamless, so we're disappointed you didn't have a good experience. We are always improving and hope we can provide you with better support in the future.
Domenic Michael Incarvite: I have never been happier to switch from Metro PCS back to reliability! Everything about it is on point! Even the staff are all personable and understanding! I will never switch out of this service! You get what you paid for...excellence!
Response: Welcome to the Verizon family, Domenic! We know switching carriers can be difficult, but we're here to make the process as easy and seamless as possible :) We're glad everything went well. Now you're on America's most reliable network! Let us know if you need anything else!
2. Verizon - Washington
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5
133 reviews
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Address: 1001 Connecticut Ave NW R1011, Washington, DC 20036
Schedule: Open ⋅ Closes 6PM
Telephone: (800) 880-1077
Business type: Cell phone store
T N: My wife and I came here to buy a new phone, the woman selling us the phone was liar and a thief, unfortunately. My wife and I asked for a specific insurance the woman said did not exist.. we were later able to change it on the verizon app because it did in fact exist lol. We also left something that we purchased at the store and when I asked if it could be refunded she hung up on me… what kind of customer service is that?
Response: We're sorry you didn't have a great experience with us, T N. We want to help you as much as we can whenever you visit our store. We're disappointed that we could not help with the insurance and that you had a frustrating call after the visit. Your feedback has been escalated for further review. We appreciate your feedback and hope you visit us again so we can make it up to you.
Justin Olivier: Nobody came to help me. I had to help myself. Once I was finally assisted, my questions were answered. Please greet your customers if you want their business. And if everyone is busy then hire more people.
Response: We know we can do better than this, Justin. We want to make sure our customers feel welcome and supported at our store and it sounds like we fell short this time. We'll keep your feedback in mind and hope you'll give us a chance to provide an excellent experience on your next visit.
Natalie Thomas: Super nice staff! I worked with Nikki and she was so nice and helpful, I was in and out in 15 minutes with everything I needed to upgrade my super old phone. She got me set up completely and answered all my questions. Everyone here seemed really kind to other customers as well and it looked like everyone was having a good time.
Response: Hello Natalie, thanks for the positive feedback! We aim to provide you with all the information you need alongside delivering excellent customer service. We're glad Nikki helped you out with your phone upgrade efficiently! Let us know if you need anything else.
Jon Saunders: Every time I come to this store I leave absolutely disgusted. Absolutely lousy customer service. Verizon says they allow broken phone to be traded in now. Oh your screen doesnt work? Sorry you cant! You have to be able to disable wheres my i phone for them to accept your broken phone.... seriously!!! Stay away people. Trust me. My girlfriend is pregnant and needs a phone so i had to purchase one outright. Would love to get a call from corporate.
Response: Hi Jon, we're sorry to hear you didn't have a great experience at our store. We always want to make sure we are being completely transparent so that we may avoid any misunderstandings. Trust and integrity are important to us and our intention is to always take care of your wireless needs. We will be escalating your review so the appropriate team can look into this. We hope you'll give us another chance to provide a better experience in the future.
Rachel Murphy: Great experience today. Mose provided excellent customer service as we needed to reactivate lines and purchase a new phone. He was patient and ensured we we 100% setup before we left. Will definitely come back.
Response: Hi Rachel, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Mose made sure you were taken care of. If you need anything else, you know where to find us!
3. Verizon - Washington
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4.9
81 reviews
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Address: 1318 F St NW, Washington, DC 20004
Schedule: Open ⋅ Closes 6PM
Telephone: (800) 880-1077
Business type: Cell phone store
Helina A: The worst customer service. Never again will I deal with Verizon. I’m discontinuing all my 5 Verizon accounts and advising friends to do the same.
Response: We don't want to lose you as a customer, Helina. We hold ourselves to high standards of customer service, and it's disappointing to hear we fell short. Your feedback is important to us and we hope we can win back your trust and confidence in the future.
Hongyou Xu: I feel that Verizon Store is best one if you want to get your necessary easily. The same store in Alexandria City VA I went there but hard to find my necessary this morning.
Response: Thanks for the great feedback, Hongyou! You can always count on us to have your wireless needs covered. We look forward to helping you out again.
Ryan D: I hate Verizon. They scammed me out of my $500 dollar gift card. Horrible customer service. Stay with your current plan.
Response: Hi Ryan, trust and integrity are essential to us at Verizon. We always want to be completely transparent about the full terms and policies of our plans so that we may avoid any misunderstandings. We're concerned to hear about your experience and would like to look into this further. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1207396198 with the best number to reach you so we can get in touch with you. Thank you for your feedback.
Hardrick Pooler: Adan is a lifesaver! He was able to get my iPhone unlocked when the Apple store couldn’t. He helped me reset my iPhone and recover my data the way it was before. He is an asset to Verizon and should be commended.
Response: Hi Evangela, thanks for sharing your experiene with us! We pride ourselves on our expert team, and it's great to hear Adan was able to help you with everything. Visit us again soon if you need further assistance.
Jazz Mooney: I bought a phone from Adan At the Verizon store on F St. and 12th NW. DC. They seemed very nice and the store until my phone didn’t work which is an iPhone X 11X Pro Max. I turned on the existing update and it cycle for an hour and 10 minutes which is never happened since 2004 on any of my iPhones. I took the phone back to the Verizon store at that same location and Joseph was a rude he was behind the counter told me to be a $50 charge to swap out my phone but that they didn’t even have any more iPhone 11. Then I spoke to Antonio who would even help me because he said I offended him and I’m trying to still figure out how I offended him. I asked who are the manager who happened to be Charlie Kulu. I told him how rude Joseph and Antonio we’re.. Nobody would help me and I had to wait in line for about 25 minutes which shouldn’t happened because the phone was defective and they should’ve taken care of me first, According to Jenna at the corporate office at Verizon. Finally, a very nice lady at the same Verizon store named Judy turned my phone back on but I asked for a new phone because this phone is not working-correctly. Charlie, the manager said he would order me a new iPhone 11 Pro Max, but when I called the corporate office and spoke to Jenna she said there’s no order for a new phone for me so Charlie lied. It’s almost like they’re used car salesman but in a Verizon store I asked for my trade-in to be given back to me so I can get out of my contract with Verizon because you have 14 days to do so. They didn’t know what happened to my phone they think it might’ve been sent back to the company but they’re not sure. Their attention to detail is horrendous. So now I’m stuck at Verizon for two years.
Response: This is not the experience you should expect as a Verizon customer, Jazz. We hold ourselves to the highest standards of integrity and customer service. We apologize for any treatment that made you feel otherwise. We hope you will give us another chance to win back your trust and confidence in the future.
4. Verizon Authorized Retailer - Russell Cellular - Washington
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4.9
203 reviews
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Address: 5252 Wisconsin Ave NW #002a, Washington, DC 20015
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 810-0441
Business type: Cell phone store
LaBria Weaver: I have no idea what’s this store’s problem! I have been calling them since November when I went to their store during business hours and they were not open they are never open. As you can see from all the notes on the door and the routers left outside. I drove 40 minutes to this store to return a router and they have literally never cleared their voicemail or been open. When I talked to Verizon customer service they tried to charge me for this stores incompetence. And watch when I leave this review they leave a super general “sorry for this bad experience” response. But why are you all not open during business hours or at least updating your hours to reflect when people will be in. Close down the store at this point
Response: Hi LaBria, we are sorry to hear you were not able to get a hold of the store. We try our best to get help from every customer that comes through our door or over the phone. This will address with the team in the future. Thank you for your feedback much apprenticed.
Nechama Liss-Levinson: Antonio was outstanding in helping me to get a new phone. He made the experience smooth & easy. The transfer was quick & easy. He also realized that the case I had chosen was t fitting tightly & suggested I choose another one. It was a wonderful experience, which I’d say is unusual in getting a new phone!
Response: Nechama, we love to hear about experiences like this and really do appreciate you sharing it with us. We hope you have a wonderful week.
Philip Lu: The store employee Antonio provides great service and is very professional. He helped me with my Verizon bill which is normally frustrating but he made it an easy process.
Response: We take pride in our customer service and are so glad that you received that during your last visit, Philip. Let us know if there is anything else we can do to help you out!
Jereis Smith: See I lost my phone and I thought I would recover it but unfortunately it never was found. So I had to go and get a new phone which is one of the hardest things because your old phone is one of your most personal and most best things that you have. So upon arrival I met Ahmad Who was very patient and listen to everything that I was saying the whole experience was absolutely wonderful. He took his time and help me figure out what kind of phone I wanted and got me the perfect upgrade and the perfect color I would absolutely recommend going to this Verizon store it’s very quiet and not very busy so the sales consultants are able to help you with everything. All I want to say is Thank you Ahmad! You made it so easy. Jereis
Response: Hello Jereis, so happy to hear that you had a great experience with our staff and this location. Your review says great things about our employees that we are so proud to have on our team. We are thrilled that they went above and beyond for you!
Pedro Labarca: David was amazing. He was alone at the store and while helping me he was able to multitask and also take care of other customers as they were coming in. He did this by using moments that the system needed for my issue. So without forgetting me he kept the queue of new customers to the minimum. He was also very courteous and friendly. A welcome experience for me.
Response: Hi Pedro, We take pride in our customer service and it is great to hear that it is no exception at this location. Thanks for your review!
Michael Maiorana: If I could give 0 stars, I would. My phone broke and I wanted to replace it before I left for upcoming travel. I was informed on verizon.com that this location had phones in stock to purchase and pick-up. I ordered online expecting to expedite the process/save time; however, throughout the day, I received no confirmation from the store. As I was leaving work, I called the store several times to check on the order and was unable to get through to an employee. According to their pre-recorded message, "they were unable to answer my call because they were assisting others." Yet, upon arrival, there were no customers in the store...and the door was locked (during their business hours). I stood outside along with another customer for 10 minutes until an employee finally availed himself from the back office. Then, sure enough, the employee informed me that there were no phones in stock.... and do not get me started with his customer service skills
Response: Michael, We are sorry to hear that you had such difficulties with our staff. Unfortunately when your order on Verizon's website they don't always have the most accurate inventory for our stores. We hope we can help you find what you are looking for next time.
Tashi T. Gyanga: I was told to return the old Fios wifi box at this location, but the door is closed and nobody is here. I waited for 20 minutes but not hope!
Response: We're sorry to hear you had a frustrating time trying to get help, NAME. This does not reflect our values at RC. We want to make sure our customers feel welcome and supported at our store. We are always improving and appreciate the feedback
5. Verizon Authorized Retailer - Wireless Zone - Washington
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4.5
203 reviews
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Address: 703 8th St SE, Washington, DC 20003
Schedule: Open ⋅ Closes 6PM
Telephone: (202) 364-1911
Business type: Cell phone store
Hannah Moore: I had a fantastic customer service experience here. I was in immediate need of a new phone, and Asad went above and beyond to help me out. He was very patient and made the process as easy and seamless as possible. This is the only Verizon store I will go to.
DC Child Care: Asad was extremely helpful and patient with my non -tech self. He answered all my questions and provided top-notch customer service. Highly recommend visiting this Verizon wireless store!
Creshion Aikens: AMAZING SERVICE!!!! I Dealt with the senior sale associate Asad & he was great, super nice, patient & understanding. Coming from T-Mobile and changing to Verizon was the best decision I ever made and Asad gave me wonderful customer service. We’ll deserve of an promotion for his patients and diligent work. THANK YOU ASAD, You’re the best!
Sarah Winston: I have been to lots of Verizon stores throughout my life, for broken phones or phone updates. This was BY FAR the best experience I have ever had. The service was impeccable and everything was copleted in less than an hour. If you live nearby and need this service I highly recommend.
Christina White: Upon arriving at the location, there was a sign that stated the company was closed and would be back in 15 minutes. After waiting over 20 minutes from the time I arrived, I decided to purchase my desired product online. This was not a good experience.
Tayla Drayton: Lucas is a great employee & does his job very well. As far as the location him & another guy are the ONLY staff members they have. Every time you go into this location you will be waiting because there’s only one person scheduled to work & you have to go in because they NEVER pick up the phones.
Taylor Nolan: Had a great experience with this store! I worked with Luke who was very patient with me and was thorough with answering all of my questions. He knows the ins and outs of everything Verizon/tech related and has impeccable customer service skills. I highly recommend working with him as he made the process extremely easy and I left very satisfied!
6. Verizon Authorized Retailer - Russell Cellular - Washington
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4.7
76 reviews
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Address: 2440 Market St NE STE 902, Washington, DC 20018
Schedule: Open ⋅ Closes 6PM
Telephone: (202) 604-7801
Business type: Cell phone store
Anesia Sandifer: Kelvin is a great store manager. He deserves a raise!!! He makes all of his customers feel comfortable and at ease in the store, and he is extremely smart and good at his job!
Response: Hi Anesia, we appreciate you taking the time to leave this review. It is great to know that we have knowledgeable and respectful employees at this location. We hope you are loving your new phone!
Keno The Poet: Shawn and Sarah were delightful. They handled technical issues with poise and professionalism. I also enjoyed their conversation. Top tier customer service💯
Response: We want all of our customers to feel this way about interactions with our employees. Thank you for leaving this positive review, Keno!
The Watered Rose: This Verizon store is Great! The associate Kelvin made me feel very welcomed, had great customer service skills, very attentive, patient, informative & engages well with customers. I saw him handle 4 different customers at one time, he got every issue handled in the most promptly fashion that he could. Antonio is another great associate, he was very pleasant, understanding & made me feel at ease about some of the confusion I was having with my phone service & data plans. Overall this location will leave the impression that you can be comfortable being a reoccurring customer.
Response: Thank you for the Five-Star rating, Raven! We are pleased to hear that Kelvin took great care of your wireless needs!
Tanner Hauck: I’m leaving for a big vacation soon and wanted to upgrade my phone to get better pictures and have longer battery for safety reasons. I also work until 6:00pm. Went to a different Verizon on Tuesday and they were incredibly rude and unhelpful. Today was the last day I could upgrade before leaving for my trip so I tried out this Verizon store instead and was helped right away. Customer service was fantastic and I was able to get in and out of the store with a new phone in just under 40 minutes which is a personal record. So grateful for their help.
Response: This is an amazing review of this location and our employees, Tanner. We are so happy that you had such a great experience and got all of your wireless needs resolved. Thanks for taking the time to leave such an informative review. We appreciate the feedback!
Lorraine McGhee: Very polite, well educated in their work. Very helpful, they knew my problem and solved it quickly. They are very good. Great smiles.
Response: Lorraine, We are so glad you had a great experience! thanks for leaving this review!
LaFonda Nelson: I visited this store thinking I would have to purchase a new phone even though I still have 3 payments left. The young man who assisted me, Kelvin Butler, was excellent. He discovered the problem immediately ( I needed a new cord) and rang up the purchase of a new cord. I also had some questions about the new iPhone 12 models and the new iPads which he answered promptly. This young man is an asset to your company and when I upgrade again, I will come back to his store. I enjoyed my experience very much which isn’t always the case in many retail stores. Kudos!
Response: LaFonda, we are so glad that you had an informative employee like Kelvin who helped you with all your wireless needs. Thank you for sharing such a great review of your visit and interaction with an employee!
Aldo Rodriguez: Brashon and Antonio were honestly the BEST people ever! Like EVER. If anyone is looking to switch over to Verizon or just upgrade your phone, please ask for them! They are so much fun and great to sit and chat with while they work on your account. I cant recommend them enough! They helped my family and I with amazing deals and great options. Phenomenal!
Response: Aldo, We truly appreciate you recommending this store to others and are so glad that you enjoyed your visit there! Thanks for being an amazing customer!
Alice Harris: I had the pleasure of buying my iPhone from Sarah. She was extremely helpful, and wonderful to talk to! The best phone-purchasing experience I’ve ever had.
Response: Alice, we love to hear about experiences like this and really do appreciate you sharing it with us. We hope you have a wonderful week.
Keith Pinder: Kevin transferred all of my info from my old phone onto my new phone. I appreciate the attention that was shown to me from the first time that I entered the store. Thanks for the professional way he went about doing what he seems to have the necessary knowledge to do. I am now pleasantly enjoying my new phone that as time goes on I will become familiar with. I enjoyed my upgrading to a better phone at a place well worth spending my money and time.
Response: Thank you for the Five-Star rating, Keith! We are pleased to hear that Kevin took great care of your wireless needs!
7. Verizon - Montgomery County
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3.6
214 reviews
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Address: 6932 Wisconsin Ave, Bethesda, MD 20815
Schedule: Open ⋅ Closes 8PM
Telephone: (800) 880-1077
Business type: Cell phone store
Scotty C: My 84 yr old Father needed a new phone, he drove an hour to meet me in Bethesda. We arrived this morning at 10:30 and the store was still closed, Saturday hours state they open at 10am. They finally opened at 10:40 and there was only one person ahead of us. I tell them my father needs a new phone, his current phone no longer works and it his only means of communication. They ask if we have an appointment and we do not. I ask if we can make an appointment, we are told there are none available. The store is completely empty. I look around and say “the store is empty, clearly there must be an available time right now for an appointment”. Nope, no appointments available. Once again, the store is empty. The employees here don’t want to make a sale or do any work. Avoid this store and I would avoid Verizon as well.
Response: We apologize for all the inconvenience, Scotty. Our store hours should be up-to-date and abided by to avoid any misunderstandings. Your feedback has been escalated for further review. We hope we can address your concerns in the future.
Michelle Chovan: I went on a Friday afternoon to complete a botched activation on a new phone. Turned out I needed a new SIM card. I made an appt and was immediately greeted and assigned to Franco, who was patient, knowledgeable, and thorough. Took about 35 min to get everything sorted out. Positive experience all around.
Response: Hi Michelle, we appreciate your feedback and your shout-out to Franco! We're so glad to hear we were able to help you out. Visit us again soon if you need any further assistance.
Airi JungRhee: This Verizon store is the worst one I’ve been too. The staff that works here doesn’t know the meaning of appointments or the waitlist. I came in and no one helped me for a good 20 mins when they weren’t even busy. A women before me was helped because one of the guys wanted to hit on her. Like what???? I was waiting for almost an hour even though I came in first and out my name down on the wait list. Does that make sense? I would give the customer service negative 5.
Response: This is not the kind of service you should expect from Verizon, Airi. We want to make sure all our customers are taken care of as quickly and efficiently as possible. We apologize for the inconvenience and will look into this with our Bethesda team. We hope you'll give us a chance to turn things around on your next visit.
yurie park: If I could give this place 0 stars, I would. Get in line, waiting for assistance, the employees go around to people who just walked in and attempt to help them although I’m already on the list, waiting for help. At this point I’ve been waiting for 35 minutes, still received no help. Not sure how you’re supposed to serve the people who are on the wait list if you keep assisting and going around to everyone who walks in through the door. Terrible service and the employees don’t know how to use the “wait list” strategy they’ve implemented.
Response: Hello Yurie, we're sorry you had a frustrating time trying to get help at our store. All of our customers deserve the same level of urgency and professionalism. We appreciate your feedback and hope you'll give us another chance for excellent service in the future.
Gregory Campbell: One cannot by any means contact this store directly and ask a question. Every call gets routed to the Verizon call center. Good luck with trying to buy a product from a store that has no email or telephone number on record.
Response: Hi Gregory, we're sorry to hear you've had a difficult time getting support. We want to make sure our team is easily accessible on the phone and at our store. Your feedback has been escalated for further review. We hope you'll give us another chance to provide better service in the future.
Grey Gibson: NIGHTMARE EXPERIENCE!!! i went in to buy a new phone today. i checked in and let them know i needed a new iphone and was told that there would be an hour wait. I waited TWO hours for Jasjeet (the manager) to wait on me. We walked to the phones and i asked if tge difference between the iphone 12 & 13s and was told the store was out of phones. i had waited for TWO hours for absolutely nothing. Jasjeet said they could order a phone for me. i was very frustrated and told him that they should’ve told me they were out of phone BEFORE i waited for hours. He agreed and said that his team wasn’t trained properly. DO NOT GO TO THIS STORE. He did not try to help me in any way… just shrugged and said sorry and started to help the next person. he couldn’t have been more ambivalent and made me feel less important as a customer. I am cancelling my entire verizon service.
Response: Hi Grey, sorry for the long wait. We pride ourselves on having the best products and customer service to cover your wireless needs. It's disappointing to learn how we're doing. We are always improving and hope you'll give us a chance to provide an excellent experience next time.
Stephen Griffin: Terrible visit for a simple matter to upgrade to new phone. Took ~2hrs for 20min job. Blamed troubles on staff from previous visit. Would stop work on my job to serve a new customer. Given all of the uncertainty and sensing an untrained staff person, I left to do the data migration, etc. myself. I still do not think that the old phone number was transferred to new phone. The manager was indifferent bordering on rude. I have been going to this store for over 10 years but never again. Tempted to contact executive complaints.
Response: We're sorry to hear you didn't have the best experience with our team, Stephen. Professionalism and product knowledge are priorities for our team, and it sounds like we didn't deliver this time. We will be escalating your review so the appropriate team can look into this. We take your feedback very seriously and trust that we will use this information to better serve our customers in the future, as that is our first priority.
8. Verizon - Friendly
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1.8
4 reviews
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Address: Tucker Rd, Fort Washington, MD 20744
Schedule: Open ⋅ Closes 8PM
Business type: Cell phone store
Kenyatta Woodley: This is a Verizon office. The fios and internet services are generated here. This is not Verizon wireless..
K Wms: This is not a store. It looks like a control center or something. Wasted my Sunday drive.
9. Verizon - Arlington
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3.8
152 reviews
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Address: 1100 S Hayes St Ste 3032, Arlington, VA 22202
Schedule: Open ⋅ Closes 8PM
Telephone: (800) 880-1077
Business type: Cell phone store
Virginia Isabel Prada: Every customer service specialist who works there is very professional and ready to answer all your questions. I purchased my cellphone there 3 years ago and since then, I have had only positive experience no matter what kind of services I requested. Thank you! Wishing you all the best!
Response: Hi Virginia, we're so glad you got the help and answers you needed! We want to make sure we are always willing and able to assist you with your wireless needs. Check us out again if you need anything else!
Four Winds Herpetological: Such a great staff on duty here. Familiar with the area, they were able to give us, not only suggestions of where to visit, but accurate directions. The room was nice and well stocked and the breakfast was good. Man, those potatoes were of special not and they can mix a decent batch of gravy. Everything was very clean.
Aashka Vora: One of the most horrible wireless service experience ever. I have been struggling to get a refund for a cancelled iphone 13 order for over 2 weeks now. I have been bouncing calls and waiting on hold for way more than an hour on every call. There is still no refund and no update on any of it. No compensation for the hassle they caused. Highly highly disappointed.
Response: We're sorry to hear you had a difficult time trying to get a refund, Aashka. We want to make sure our team is easily accessible on the phone and in our store. We will be escalating your review so the appropriate team can look into this. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1198676643 with the best number to reach you so we can get in touch with you.
Noah Shepp: Jose, took care of everything for me, been to the store a couple time and he, has always done the right thing, and informed me of the best deals going on.
Response: Thanks for the positive feedback, Noah! We're glad to hear you're always in good hands with Jose. This is what Verizon is all about :) Let us know if you need anything else!
Tanner Hauck: Came in an hour before close the other day to get a new phone. I work until six and had to metro so didn’t arrive until seven and they closed at eight, which isn’t ideal I know but it’s the only time I can come. Was just looking to upgrade from an iPhone 8 to an iPhone 12. My parents had visited a different Verizon store and been told all I had to do was walk-in with my ID and I’d be able to upgrade. The lady who helped me did not make eye contact with me once, was on her phone the entire conversation, and immediately shot me down. Said there was nothing they could do for me. She made very obvious glances at the clock and clearly just wanted to take the last 50 minutes of her shift off. I was incredibly upset but left without a fuss and for that alone I wouldn’t have written this review. But then my mother called to see if she could fix the situation and maybe I could come in the following day. She spoke to the other employee working, a young man. And he was disrespectful and condescending to her, telling her “I’ve already explained this to you” when she asked for simple clarification. Checked out a different Verizon store today and they were able to help me no problem - in and out of the store in 35 minutes. Experience at this location, however, was horrid.
Response: Hi Tanner, we're glad to hear our other team made sure you were taken care of but it's disappointing to hear about you and your mother's experience at our store. We want to make sure that you can always count on our team to help you out every time you visit. We hope you'll give us another chance to take care of you in the future.
D Kemp: Very friendly and knowledgeable staff.
Response: Thanks, D! We take pride in our expert team, and we're glad to hear we were able to assist you with all your wireless needs. You can depend on us. Let us know if you need any more help!
10. Verizon Authorized Retailer - TCC - Jefferson Houston
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4.4
195 reviews
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Address: 711 King St, Alexandria, VA 22314
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 566-3999
Business type: Cell phone store
Andrea Barron: Fabulous service at this Verizon Wireless! William is one of the most knowledgeable Verizon Wireless employees I have ever met, and I have been a customer for 20 years. I thought I lost my phone-- I found it the next day-- and had to quickly buy a new phone before my trip to Puerto Rico. I have to admit I was a pretty difficult customer, because I thought I had lost my phone. He had enormous patience with me, and explained exactly what I had to do starting from Ground Zero with my new phone. Thank you William and Verizon Wireless.
Response: Hello Andrea. Thank you for your feedback! We're thrilled to see you had a great visit working with William & the team! We appreciate your continued support and thank you for being the best part of Verizon. Looking forward to seeing you again in the future! Hope you're loving the new phone! Have a great time in Puerto Rico! Hope you get to see the Rainforest and the Bacardi Distillary!
Al MacDonald: Great service! Dealing with phones and other electronics is complicated But the employees there explained everything in great detail! They were knowledgeable and helped me make decisions taking into account my specific needs, Anticipating which counts needed to be linked where etc. While I was waiting for my new phone to be up and running I encountered three other customers who were extremely impatient and yet the employees were not rude and were patient with them. It takes a lot of restraint to do that and it’s totally thankless. Well, I sure appreciated it and tried to stand up for them! I’ll be coming back for all my Verizon needs.
Response: Hello Al. Thank you for your feedback! We're thrilled to see you had a great visit working with the team! We appreciate your continued support and thank you for being the best part of Verizon. Looking forward to working with you again in the future! In the meantime, have a fantastic holiday season!
Rosa Evangelina: Shane was awesome! He quickly helped me activate a refurbished phone and transfer data from my old phone after I’d tried for several weeks with no luck and almost returned the phone. He was calm and patient and my friend and I enjoyed his company while we waited. I’ve named my new phone Shana in his honor and couldn’t be happier to have a working phone again. Thank you Shane!
Response: Hello Rosa. Thank you for your review! We are thrilled to hear you had a great visit working with Shane & the team! We appreciate your continued support and thank you for being the best part of Verizon. Looking forward to seeing you again in the future! Hope you're loving Shana so far!
Evelyn Kent: The customer service has improved since I was last here 18 months ago (at the former S. Washington St. spot). Jacob, the store manager, really went above and beyond in helping me sort out about 5 different issues, including moving lines from other accounts and picking phones. Also, he ordered a phone for me, and I decided on a different phone while I was waiting for it to come in. He was pretty cheerful about the change and spent a lot of time talking through the options, and he was kind as well as knowledgeable. Highly recommend.
Response: Hello Evelyn. Thank you for your review! We are thrilled to see you had a great visit with us working with Jacob & the team! We appreciate your continued support and thank you for being the best part of Verizon! Looking forward to seeing you again in the future! Until then, we hope you and your family have a safe and happy holiday!
Lenwood Brooks: Seriously this independent group that owns this retail store should manage all corporate Verizon stores. This was the best cell phone experience I’ve ever had. Jacob and Anthony helped me move my service from T-Mobile to Verizon and made sure I got the best deal possible! They were friendly and helpful. And they cared!
Response: Hello Lenwood. Thank you for your review! We are thrilled to see you had a great visit with us working with the team! We appreciate your continued support and thank you for being the best part of Verizon! Looking forward to seeing you again in the future! Until then, we hope you and your family have a safe and happy holiday!
Aaron Vann: Jake is an awesome sales guy! He helped me figure out the best deal for me. The process was smooth and unstressful. He was able to explain things to me in a clear way that I understood. Next time I need a phone I will come to this store because of him!
Response: Hello Aaron. Thank you for your review! We are thrilled to see you had a great visit working with Jake & the team! We appreciate your continued support and thank you for being the best part of Verizon! Looking forward to seeing you again in the future!
Amanda O'Connor: Jacob was extremely knowledgeable and helpful to let us know of the best deal to upgrade our phones. We called ahead 20 minutes before closing and told Jacob what we wanted to do and he told us to come in. He stayed over an hour past closing to assist us! We really appreciate all of his help and highly recommend visiting him at Verizon in Old Town!
Response: Hello Amanda. Thank you for your review! We are thrilled to see you had a great visit with us working with the team! We appreciate your continued support and thank you for being the best part of Verizon! Looking forward to seeing you again in the future! Until then, we hope you and your family have a safe and happy holiday!
11. Verizon Authorized Retailer - Victra - Forestville
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4.7
222 reviews
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Address: 9141 Alaking Ct Ste 119, Capitol Heights, MD 20743
Schedule: Open ⋅ Closes 8PM
Telephone: (301) 909-6903
Business type: Cell phone store
J Green: Always a pleasure. Troi is amazing with her custo er service and knowledge of Verizon systems. Not sure her manager name but he is a great manger and represents what astore manager should represent. Thank you both.
Response: Hi J, We are happy to hear that you had a positive experience at our store and that we were able to provide you with great customer service! We hope to see you again!
Carla Singleton: Received excellent service from retailer. Marcia was very patient and knowledgeable with my technical concerns.
Response: Hi Carla, We are happy to hear that you had a positive experience at our store! Thanks for visiting and we hope to see you again!
Ashley Harris: The staff here is amazing! They handled everything for me and my overall experience was very good from beginning to end.
Response: Hi Ashley, Thanks for the great review! We are happy to help, and we hope to see you again!
Bryce Demmitt: PJ was by far the best retailers I’ve ever dealt with. He took more care upgrading my phone and making sure everything changed and functioned properly. Great experience at this place.
Response: Hi Bryce, We are happy to hear that you had a positive experience at our store! Thanks for visiting and we hope to see you again!
Michelle Stallings: This was my third visit to this location and as always the staff are amazing. They provide every customer with white glove service. Left feeling great about my experience as usual. Trevor, the store manager, excellently juggled the busy store while making everyone feel special and fairly serviced. Will definitely recommend this authorized dealer to anyone using Verizon.
Delores Carroll: It was a pleasant experience and helpful with getting my new phone set up
Response: Hi Delores, We are happy to hear that you had a positive experience at our store and that we were able to provide you with great customer service! We hope to see you again!
Djdirty Rico: THE STAFF WAS TOTALLY ON POINT AND MADE SURE I GOT EVERYTHING I NEEDED AND SET UP FOR MY NEW IPHONE 13 MAX 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻👍👍👍👍👍👍 GREAT JOB!!!
Response: Thank you for your review, Djdirty. We are so happy to hear that you had a great experience at our store! We love helping our guests and are glad that we were able to provide you with great customer service. Thanks for visiting and we hope to see you again!
12. Verizon Authorized Retailer - Cellular Sales - Mount Vernon
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4.7
413 reviews
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Address: 2920 Richmond Hwy, Alexandria, VA 22305
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 888-1591
Business type: Cell phone store
Kasey Henckell: Right from the beginning, Francesca V welcomed my family and I with a big smile on her face and assisted us very attentively. She made the transaction of getting a new phone very easy. She’s not only professional at what she does but she has a heart of gold and genuinely likes to help others. I highly recommend to book your appointments with her. I also want to mention the store was very clean, sanitized and organized. I am very satisfied with my new phone and the customer service I received. Francesca is the best and deserves every recognition for her work efforts.
Marla Howell: Wonderful customer service. Gary took the time to make sure I got the most cost effective plan and devices to meet my needs. And made sure I did not have to wait for a replacement for my defective phone so I was up and running on a Sunday with no delay. I will definitely go back next time I need something.
Response: We appreciate your feedback, Marla . We strive for a high level of service and are glad to hear that Gary met that level! Thank you for being with Cellular Sales! -- Cellular Sales Customer Service 1-877-851-0649
McThengle: Mike did a great job walking us through the whole process and we got a great deal with the current offers. He explained everything thoroughly and told us what to do next, like register the screen protector on line, so we could get the best out of our new purchase. We are very happy with our new phones! Thanks to Mike and Cellular Sales! We have gotten all our last three or four phones from Cellular Sales and each time we have been very satisfied with their customer service!
Response: We appreciate your feedback, McThengle. We strive for a high level of service and are glad to hear that Mike met that level! Thank you for being with Cellular Sales! -- Cellular Sales Customer Service 1-877-851-0649
Pat Days: Fran was professional and kept her word in contacting.me. She explained everything about my IPad 100 percent. She talks to you and makes you understand everything about your item. She assisted me with the set up making sure I knew how to work my IPad properly. There should be more Frans through out Verizon. I will only go to the store where she works if she ever left Alexandria.
Jayne Victor: This Verizon location is the only one I will go to; the people who work in the store are so knowledgeable and helpful, and friendly. In particular, I met Ben Brown there years ago and he has continued to make sure I have superb service there always. He and his colleagues give Verizon an excellent name and reputation.
Greg Siebert: I had the absolute BEST customer service and Martin was 5 stars! I shall be returning for any and all mobile phone needs. Great location and very accessible for anyone in the DC area. Thank you for getting me in and out in record time, with a fabulous iPhone 13. I appreciate your effort and will be recommending Martin to all of my friends locally!
Sydney: Martin C was extremely helpful with my upgrade to the new iPhone. He clearly explained all charges that would be on my bill and was respectable of my time. Highly recommend Martin if you are looking for high quality, time efficient service. Martin makes going into the Verizon store a pleasant experience rather than a chore.
Response: Sydney, we appreciate you taking the time to share with us. We use our customer feedback to motivate and encourage our representatives. Thank you for choosing Cellular Sales for your wireless needs! -- Cellular Sales Customer Service 1-877-851-0649
13. Verizon Authorized Retailer - Russell Cellular - Arlington
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4.9
577 reviews
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Address: 2445 N Harrison St Ste 9, Arlington, VA 22207
Schedule: Open ⋅ Closes 7PM
Telephone: (571) 488-9878
Business type: Cell phone store
Rebecca Holtje: Abdul was very helpful, knowledgeable and professional. There were a couple customers in the store. He made a point to try to help everyone and move all questions along. Excellent multi tasking!
Response: We love to hear about our employees being so knowledgeable and helpful! Thanks so much for leaving a review; we are so glad that you had a great experience and appreciate your support, Rebecca.
Stan Sargol: Nicest, knowledgeable folks with lots of patience explaining the world of options, models, apps, features and pricing plans. Will transfer everything from old cells to new ones.
Response: We love to hear about our employees being so knowledgeable and helpful! Thanks so much for leaving a review; we are so glad that you had a great experience and appreciate your support, Stan.
Patty Bristol: Lola was totally on her game, helped me select a new phone and got it all configured in no time! Top notch service! I will definitely recommend them.
Response: Wow! This is amazing for us to hear and we are so glad that you had a great experience at this location with our employee, Lola. We look forward to helping you with any of your future wireless needs. Thanks for recommending this store, Patty!
K B: Sales woman was very professional and explained everything well. Service took a long time because she was working by herself. It would help to have at least two sales people on every shift.
Response: THank you for reaching out to us about this. We will address it.
Ameyali Salazar: Had the best experience upgrading my phone! The process was so easy and painless. Will definitely be returning for future upgrades. Paola was great- super helpful, knowledgeable, & polite!
Response: Ameyali, this is amazing to hear and we thank you for letting us know about your experience. We love hearing when our team members are doing a great job. We hope to see you again in the future.
Caroline Zanuto: I went to the Verizon store to upgrade my current phone, and we ran into some issues with the System and the account plan that I was on. But Juan and Muhammad helped us through the whole process, specially Juan that stayed at the store with us till past the closing time to make sure that our issue was taken care of. He figured out a solution and gave us the best support we could have asked for!
Response: Hello Caroline, So happy to hear that you had a great experience with our staff and this location. Your review says great things about our employees that we are so proud to have on our team. We are thrilled that they went above and beyond for you!
Miguel Eaton: Juan was great! Called me to remind me that my phone had arrived. Walked me through entire process of getting data to my new phone. And even recommended ways to save money on my family plan. An all around great experience.
Response: This is great to hear! Thanks for sharing your experience with us, Miguel! Hope to see you back again in the future. We appreciate your support!
Angela Tyson: Justin was helpful, professional, and friendly. Saved me money and set up my new phone. Glad I went back to this location after a not so positive experience with a different employee a few weeks ago. Ask for Justin!
Response: Angela, we are so glad that you had an informative employee like Justin who helped you with all your wireless needs. Thank you for sharing such a great review of your visit and interaction with an employee!
14. Verizon Authorized Retailer - Wireless Zone - Douglas MacArthur
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4.7
429 reviews
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Address: 3518 King St, Alexandria, VA 22302
Schedule: Open ⋅ Closes 8PM
Telephone: (571) 429-5650
Business type: Cell phone store
Colleen S.: We went to upgrade my phone, and Moshin Salim was really helpful with everything. We got a better price than we’d hoped, and he even offered to fit my screen protector, which sounds like a small thing but was so nice considering how much I suck at it every time. And he was managing to help like six customers by himself, so.
Kay Smolenski: I visited the Alexandria Verizon store to upgrade my phone. Marc assisted me, and I would give him more than 5 stars if I could! He managed multiple customers simultaneously; he was friendly & engaging, efficient, patient, knowledgeable…exemplary customer service!
Laura L: I did not purchase anything. Your employee saw to it that I was intimidated into leaving. I don’t wish to be contacted; just figured this is my only option to voice concerns since I was rudely dealt with when I called reluctantly to inform management. *edit* notice how I said I didn’t purchase anything? That’s why I’m not in your records. I can assure you I will not forget this location. Down the road from Bradlee shopping center.
Response: Ms. L, We researched our records and cannot find your information to reach out to you. If you visited one of our competitors’ stores, please give us a call at 571-429-5650 and hopefully we can resolve your issue. You can also reach our corporate office at 757-890-2801. Thank you!
Hazeline T, Harris: Marc Gainer is to be commended for his expertise , patience and personality. I’m elated to be able to stop at the store for advice regarding my new Apple 13 I phone. Thank you Verizon for this employee! Ms. Hazeline Harris🤗
KeiWana Bull: Excellent customer service with Mark, Salim and Yeve!! All employees wear masks during pandemic, professional, and made my upgrade experience seamless. Definitely going back to this location for any services going forward! Salim is so polite, kind and helped me choose a great protective case, and put on my screen protector with perfection. I’m really particular and he met expectations
Ramona Hatten: I appreciate the king street Verizon and Gary so much. This man spent hours working on my Apple ID and was kind gracious and patient as ever. He had more patience than me and it was my issue. Gary thank you so much I’ve been a Verizon customer 20 years and have never witnessed somebody so good at what they do. A lot of customers came in and out and this man knew exactly what to do. It was actually incredible witnessing it. Come here to the king street Verizon by Safeway come see Gary if you want great service. Thanks Verizon from a true loyal customer.
Justin Small: Had a great experience with Mohsin Salim. He made our upgrade process really smooth and took care of us every step of the way.
Susan Sta Cruz: I was in this store today in Alexandria and I was so impressed with the agent who helped me for 3 hours. His name was SALIM. He was working by himself as the other agent has not arrived yet. I arrived around 12pm and didn’t leave till 330pm. He was helping me with upgrading to a new phone, fixing the IWatch. In between there were customers coming in. So while downloading something for my phone to do the transfer, he was multi tasking and helping other customers. He was very patient, thorough in explaining the solutions to the clients at the same time very courteous. He never lost his patience and made sure he assisted each customer with their problems and not wasting time on between. Wish we have more customer service agents like him. He cares for every customer that their concerns are assisted to in a timely manner.. WELL DONE SALIM 👏
Response: Ms. Sta Cruz, Thank you for your business! We are glad you had such a great experience with Salim at our store. We are here to make your Verizon experience the best! We are your one stop shop for Phones, Tablets, Wifi Hotspots, Watches, HUM for your car, and your Phone accessories!
15. Verizon Authorized Retailer - TCC - McLean
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4.6
96 reviews
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Address: 6819 Redmond Dr, McLean, VA 22101
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 472-0306
Business type: Cell phone store
Melanie Berry: I would definitely not advise trying to order a phone online through Verizon and picking up from this store. I called to check if my purchase was ready and was told it had been reassigned to another customer, then was told that I should have called the store to see if it was in stock before purchasing. Given that they had already told me that they had the phone but had reassigned it, this felt like they were trying to cover up for a mistake they had made, which was really off-putting. They also offered no advice for securing the same model I had ordered. I would strongly recommend going to an actual Verizon store over this one, both for online pick-ups or any other customer service needs.
Response: Hello Melanie. Thank you for your feedback. We're sorry to see you didn't have a 5 star visit and we would love for the opportunity to speak with you and learn more on how we can improve. Unfortunately with the online pickup for your device, it was already in process of being tendered at the store prior to the online order. We understand how this may be confusing and apologize for that. We did offer to order the device of choice since we didn't have another in stock in the color preference to ensure you received a device. We would love to assist you in rectifying this for you and get you set up in the phone you choose! Please feel free to stop by or give us a call and we would be happy to assist you. Thank you for being the best part of Verizon. Looking forward to hearing from you.
hamila atefi: Zoltan’s was supper helpful for me and my daughter to get our new phones.
Response: Hello Hamila. Thank you for your feedback! We're thrilled to see you had a great visit working with the team! We appreciate your continued support and thank you for being the best part of Verizon. Looking forward to seeing you again in the future!
Bia Nasr: Sultana is the best! She is very knowledgeable about the products and the plans.
Response: Hello Bia. Thank you for your feedback! We're thrilled to see you had a great visit working with Kanwal & the team! We appreciate your continued support and thank you for being the best part of Verizon. Looking forward to seeing you again in the future!
Mounzer Nasr: Really outstanding service today from Mirza. Very competent and professional
Response: Hello Mounzer. Thank you for your feedback! We're thrilled to see you had a great visit working with Mirza & the team! We appreciate your continued support and thank you for being the best part of Verizon. Looking forward to seeing you again in the future!
Dea Sloan: We went in to the Verizon store in Burtonsville to upgrade my husband’s iPhone for his birthday. Mirza was extremely knowledgeable and efficient - he explained all plan changes clearly and ensured all our questions were answered. He truly made this process seamless and enjoyable!! Thanks for an excellent birthday surprise!
Response: Hello Dea. Thank you for your review. We are thrilled to see you had a 5 Star visit working with the team! We appreciate your continued support and thank you for being the best part of Verizon. Looking forward to seeing you again in the future. Hope you're husband is loving the new iPhone! Happy belated birthday!!
Craig Bowman: Let’s be clear, if you purchase A phone online with Verizon and attempt to pick it up at this store, they will give you absolutely no help and will treat you as if you are Of no value. I can only assume the staff in this store will only give you a good experience if they are going to earn a commission and get the review.
Response: Hello Craig. Thank you for your feedback. We are sorry to see you didn't have the best visit and we would love to connect with you and learn more on how we can improve. Unfortunately based on the review information given we are unable to locate any contact information to reach you. Please feel free to give our Manager, Kanwal a call at 703-472-0306 and she would be happy to assist you. Thank you for being the BEST part of Verizon. We look forward to hearing from you.
william bultman: I have been a Verizon customer for 20years and this has been my best experience yet. Mirza took his time explaining all the details of my upgrade and walked me through the set up step by step.
Response: Hello William. Thank you for your review. We are thrilled to see you had a 5 Star visit working with Mirza & the team! We appreciate your continued support and thank you for being the best part of Verizon. Looking forward to seeing you again in the future. Hope you're loving the new phone!
16. Verizon - Arlington
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3.1
89 reviews
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Address: 2930 Clarendon Blvd, Arlington, VA 22201
Schedule: Open ⋅ Closes 7PM
Telephone: (800) 880-1077
Business type: Cell phone store
Ben Hickert: Excellent service! They were able to walk us through complex processes through their patience and expertise. Bonus points, as we never felt as if there was any predatory sales-pushing.
Response: Thanks for the great review, Ben! Customer service is our first priority, and we want each store experience to be a positive one. Glad to hear about your visit with us. See you again soon!
Mona Shaar: unhelpful card was declined in store, but was actually charged twice, yet account balance remained 0, moreover line remained inactive staff did not help, but kept saying speak to customer service, who are impossible to reach ended up paying double the amount, with an inactive phone line
Response: Hi Mona, we're sorry to hear about the issue with your account. We want to be a reliable resource for your wireless needs, whether in store or over the phone. Thank you for taking the time to let us know about this situation. We have escalated your feedback for further review.
Trenton Heard: Had the worst customer experience in this Verizon store. I was trying to switch from Sprint to Verizon and the person who was “trying” to help us was actually the manager. You would think they would do the best they could to try and get you into a phone at the store but he actually recommend we buy the iPhone at the Apple store and activate it at Verizon since there were no iPhone 13’s in stock. Very un-attentive and really didn’t care to try and help with anything. Seemed like he just wanted to rush us out of the store. Luckily, we left (didn’t go to Apple because we knew he was full of ****) and went to the Verizon store on N. Harrison street and had awesome customer service. Representative was able to get me into an iPhone 13th that the manager had came was out everywhere and to purchase from Apple. He was able to shop around and package the best deals for me, I even left with an Apple Watch, in the same time the “manager” at the Clarendon location told me there’s nothing he could do. I don’t recommend going to this store but instead, go to a different location.
Response: We're sorry you did not have a good experience at our Clarendon store, Trenton. Customer service is important to us, so we're disappointed we fell short. Our team should always be willing and able to assist you with your wireless needs. Your feedback is appreciated as we are always looking to improve. We hope you’ll give us another chance for a proper Verizon experience next time.
Stu C: The representatives are always great but I will never sign another contract with this company. I was charged $400 and they refused to explain why unless I came into a physical store. I was overseas. I had to pay the full amount and when I returned they refused to address the issue because I was no longer a customer.
Response: Hi Stu, we're sorry to hear about the issues you had with your bill. We always want to be there for you to help out with any concerns and it sounds like we didn't deliver in this case. Your feedback has been escalated for further review. We hope you'll give us a chance to make it right in the future.
Sarah Stephens: Walked in to return a cable box. Both sales associates were working with other people but I was not acknowledged in the slightest. After 10 minutes (and 2 other people walking out after they were ignored, I interjected into the conversation, only to be told they could not help me.
Response: Sorry for the wait, Sarah. We want to make sure that you can always count on our team to help you out every time you visit. We are always improving and hope you visit us again so we can make it up to you.
17. Verizon Authorized Retailer - Your Wireless - McLean
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4.8
234 reviews
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Address: 1420 Chain Bridge Rd Unit B, McLean, VA 22101
Schedule: Open ⋅ Closes 7PM
Telephone: (703) 462-9600
Business type: Cell phone store
Carrie L.: Our family has had excellent service from Adeel and this location. Adeel is knowledgeable, polite, and very focused on the customer experience. He went the extra mile to help me and a new exchange students that had just arrived in the US and is living with us for a year. I highly recommend this location. Thank you, Adeel!
Response: Thank you, Carrie ! Recommendations mean the world to us!
Jean Zietz: This was an excellent experience. Adeel ordered a new phone for me, transferred pictures and contacts from my old phone and even came out to my car to sync the new phone to the car - way beyond the call of duty but so very kind and helpful. Thank you!
Response: Hi Jean, thank you so much for the great review!!!
Marti B Friedman: Adeel provides great customer service. The Tysons Verizon store had me in tears - Adeel took care of everything on my new phone. We will use the McLean store for all our wireless needs.
Response: Thank you, Marti ! We appreciate your business and will be sure to recognize Adeel for his hard work.
Ellen Mercer: My experience at this Verizon store was very positive. I had to order my phone because of some glitch in manufacturing but I was kept informed of progress along the way. And the next month I went to pick it up. Everyone was very helpful and nice.
Response: Hi Ellen , thank you so much for the great review!!!We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Helen Young: Nasreen was helpful and patient. I appreciated her willingness to take time to explain the use of my new phone! The new phone purchase was far easier and more comfortable than I expected. I highly recommend her to anyone looking for assistance with a new purchase.
Samantha Chappell: Adeel is wonderful - he is so knowledgeable and friendly. The McLean Verizon store is the best.
Response: Hi Samantha , thank you so much for the great review!!!We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Ray Wendall: Adeel was awesome to deal with and very helpful, knowledgeable, and friendly. I recommend him to anyone looking for a new phone and switching service.
Brendon Balow: Adeel did a great job getting me squared away on my upgrade. Took a while but that’s bc I didn’t back up my previous phone data.
Response: Hi Brendon , thank you so much for the great review!!!
Alexandra Freidberg-Strauss: This is my first time doing a review on Google because Adeel at this location was so incredibly helpful. I have never experienced that kind of service or dedication at any Verizon store ever (and have been with them for 20+ years). He went above and beyond to help my mother who was having issues with her phone, offered to stay for 2 hours after closing to get the job done, and had everything ready for us the next morning. Oh, and he got us a much improved plan for the same price. I will definitely only go to this Verizon store as long as I am in the area.
Response: Hi Alexandra , thanks for leaving a great review, and mentioning Adeel . You are right, Adeel is always going above and beyond. We will be sure to share your praises with him!
S. H.: Superior, flawless customer service and purchasing experience. Adeel was knowledgeable, friendly, engaging and anticipated our future needs given the multiple changes and upgrades to several lines on my account. He followed up and checked in on us and offered his personal assistance which he did with responsiveness and professionalism. Highly recommend Adeel for any and all Verizon Wireless services.
Response: Thank you, Thomas ! Recommendations mean the world to us!
