Best Sim Card Shops In Washington Near Me

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Moira Butterfield
@moirabutterfield
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1. Target Mobile

LEAVE AN OPINION
6 reviews
Target Mobile
Location
5
Products/Services
5
Possibility of Parking
5
Attention
5
Prices
5

Address: 3100 14th St NW #201, Washington, DC 20010

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 777-3773

Guy: Cell phone store


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Target Mobile: what do users think?


Lorna F: Nice variety of items including groceries. Great staff.

LAKIA ROBINSON: Love this target store

2. DMV Unlocked Wireless

LEAVE AN OPINION
237 reviews
DMV Unlocked Wireless
Location
5
Products/Services
5
Possibility of Parking
5
Attention
5
Prices
5

Address: 1933 18th St NW Suite A1, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 986-0456

Guy: Cell phone store


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DMV Unlocked Wireless: what do users think?


Caroline Rose: I’ve been in this place a lot recently trying to figure out how to get my work laptop keyboard fixed. Each time they were very helpful and knowledgeable about what I needed to do and ultimately were able to order the part I needed and install it. Overall they helped make a very frustrating experience fairly painless!

e h: Visited the store today as had issues with the lightning dock on my iPhone and it wasn’t charging anymore. The staff at DMV took care of me straight away and resolved the issue in minutes. Strongly recommend d these guys.

Omar Xavier: great customer service. very informative. they work with you and very trustworthy. they fixed my ipad in a timely manner and i was more than satisfied. this is my new go-to place!!!

Shannon A. McGhee: So, I dropped my cellphone and caused the entire screen to shatter. I didn't have insurance on the device and couldn't afford to purchase a new one. I googled "quick phone repair"; and DMV UNLOCKED WIRELESS was one result from the search query. I called them up and they explained the process. I needed my phone fixed as soon as possible. They had to order the screen for my device which ultimately left me without a device for a couple of days. Fortunately, they sell unlocked Androids and iPhones. I was able to purchase an unlocked device at a reasonable price for use until my actual cellphone was repaired. I must say they bestowed nothing less than EXCELLENT customer service. The technician who assisted me was very knowledgeable about tech stuff and cellphone devices. He walked me through the process with such ease. A great place for a one stop shop for any and all your mobile needs. I'll be returning to them for my mobile needs in the future. Thank you guys at DMV UNLOCKED WIRELESS. ~A happy and satisfied new customer. Carlos is a great Guy and a wonderful asset to the team.He's very professional, customer savvy,and very knowledgable about tech matters. A great place to do business with
Response: Thank you for the kind words and trusting us Shannon. Much appreciated and glad we could make your life a little easier

Ryann Shelburne: Highly recommend them! They have incredible service and really great products! Super easy to walk in a get a new phone!

Judy Gaskell: He was wonderful and made my transition from a dead Nexus google phone work. I highly recommend this service. Go here first before you use more expensive and not as good places.

Jonathan Anderson: DMV wireless was fair with there assessment and evaluation of my Mac book. Definitely would recommend them to a friend looking to get top value on there Apple product.
Response: Thanks Jonathan

Rose Stokes: Because I had alot goin on ima give this place 3stars ultimately they unlocked 2phones for me bc my sim wasn't taking the first phone they unlocked it really only takes 5mintutes but in some cases this may happen

Maria Victoria Castillo: Love this place! When Best Buy wanted me to “just buy a new iPhone” for $800 bc I needed a new battery for my iPhone 6, at DMV they replace the batter for $60. Phone still good 1.5 years later!

Candice Phillips: Carlos and martinez were very respectful and help me with my problem I will recommend service to them all the time

3. Target Mobile

LEAVE AN OPINION
4 reviews
Target Mobile
Location
4.1
Products/Services
4.9
Possibility of Parking
4.7
Attention
5
Prices
4.4

Address: 1500 Wilson Blvd, Rosslyn, VA 22209

Schedule: Open ⋅ Closes 9PM

Telephone: (571) 777-2438

Guy: Cell phone store


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Target Mobile: what do users think?


Michael Callahan: No parking, except for Paid parking on the busy street outside or a block away in a garage attached to a Safety Food store. That costs money too. If you are walking to this Target, then you won't have a problem.

Daphne Hardy: Not the hassle of the big box aka no clearance or shoes

She did that: Nice place for short pick ups... limited to Variety... sale smartphones from the best companies in the world including cable and internet

4. T-Mobile

LEAVE AN OPINION
84 reviews
T-Mobile
Location
4.5
Products/Services
5
Possibility of Parking
4.4
Attention
5
Prices
4.4

Address: 2300 Washington Pl NE #108s, Washington, DC 20018

Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu

Telephone: (202) 269-2151

Guy: Cell phone store


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T-Mobile: what do users think?


Abdur Rob: Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
Response: Thanks for the great feedback! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!

Sofie Miller: I came to the store as an existing T-Mobile customer to update my T-Mobile plan. The staff member who worked with me didn't believe that the plan I wanted existed, even when I found it on their website, and kept trying to upsell me on things that I don't want instead of helping me update my plan. It was clear that the staff member didn't know about existing plans or understand how to help with my legacy phone issues. I went to another store where they resolved my issues within minutes. I won't go back to this location.

Raymond Harper: I’m not yet a T-Mobile customer but I will one day on my time. Today me & my friends came here to get headphones &! Rob the big black guy really helped me out a lot & his customer service experience is perfect. I’ll be back again one day-Rollingray
Response: Thank you so much Raymond We appreciate you stopping by to see us.

brittney mathis: Very bad customer service! I called in to see if they had the phone I wanted to upgrade to in stock. The young lady who answered sucked her teeth and then proceeded to ask if I had called earlier, when I said no she put me on hold and never came back.

Ryan D: After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
Response: We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me at David.rupertomuniz2@T-Mobile.com

Ahmane' Glover: UPDATE!! I had another EXCELLENT experience at this store! I went into this store a few days ago distressed about a phone issue that I was having. Here's a shout out to all the team members that assisted me: + I was immediately greeted warmly by Shawnte, she continued to give excellent customer service while I was there. + Shirlette, then supported me for over 2 hours with solving all issues that I was having regarding my lost phone. Her patience and diligence was above and beyond! Simply the best!! +Theresah, the store manager also graciously supported me with tracking my phone, cancelling accounts and suggesting a new phone to meet my needs. She was courteous and very thoughtful!! I highly recommend this talented team of associates! They're AMAZING and make the store experience FANTASTIC!! ---- **I am sending this review from my brand new phone that the amazing staff at this location-- Max and Tyrell supported me in getting today!!*** So I came into this location expecting to simply pick up a new phone charger for my old phone but Max and Tyrell encouraged me to explore other options in such a friendly manner that I simply could not say no. Max supported me in adjusting my phone plan so that I got a great deal plus a brand new phone. Max then supported me in setting up this phone in a wonderful professional manner! He even reviewed all the new features and showed me how to get the most out of my new phone. Then it got even better, both Max and Tyrell shared that I could attend weekly customer appreciation events!! I recommend raises for both Max and Tyrell because they are the reason this is now my new favorite store to receive customer support! I highly recommend this store and I Thank Max and Tyrell for EXCELLENT service!!
Response: Aw Thanks Ahmane' Glover! We appreciate you stopping by to see us. Great to hear that your visit was awesome again.

JT “JT” K: Least helpful T mobile I have ever been too. Answer is always they can’t help I need to call customer service but when I go to another store amazing any other store fixes the issue no problem.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at Retailstore2324@T-Mobile.com so we can get this fixed for you?

Diamond Holliday: Worst customer service! Do not come here! They made a huge mistake on my account and basically told me it was nothing that they could do.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email retailstore2324@t-mobile.com so we can chat!

Donnie Banks: Horrible Service!!! and it wasn't from the employees at the counter it was a the "Manager" who came out the back I had a dilemma about my simm card getting damaged I just wanted another to replace not knowing they charged $20.00 I never had to pay in the past because I am a t-moble customer at other tmobile location he reply "OH Well" they must have been nice but we not here! treating me like im a random customer he didnt asked for my name to verify that I was a tmobile customer like the other tmobile store does nor my ID he handed me my damaged simm card and walked away from me and continue to have personal conversation with his employee. I walked out asking myself why I'm even with T-mobile ? to get treated like this. For me to walk out questioning that! thats a problem..
Response: I am sorry to hear this Donnie Banks. That's not the experience we want for our customers! We would like an opportunity to talk more about your visit! Please contact me at retailstore2324@t-mobile.com.

Dani Weymouth: One word: horrible. T-Mobile as a service is good but the store at Washington Place is horrible. There were two reps, each with one customer, and I was next in line. Watched one of them take two personal calls instead of concentrating on helping the customer in front of him and wound up making a basic mistake. I waited a half hour before I finally called Customer Service FROM the store.
Response: Thank you for your feed back as it allows us to always improve our service. We will make sure we take the right measures to give a better customer service.

5. T-Mobile

LEAVE AN OPINION
97 reviews
T-Mobile
Location
4.5
Products/Services
4.4
Possibility of Parking
4.4
Attention
4.9
Prices
4

Address: 1146 Connecticut Ave NW, Washington, DC 20036

Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu

Telephone: (202) 429-0715

Guy: Cell phone store


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T-Mobile: what do users think?


Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.

Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!

Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)

Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!

Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!

Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).

Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!

Sholz West: Efficient Tech guys were on standby very helpful.

Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!

Ria Henares Garrett: Worst store ever. We added 2 new phones to my husband's account last March. We requested the manager to add insurance to both phones. Specifically, the manager said he recommended adding insurance especially for the first 6 months. So we thought he added it. In July, my phone screen cracked and I go to the store to file a claim and they said there is no insurance on any of the phones. So the manager indirectly said it is our fault for not letting them know right away. We do autopay and don't check the bill per detail. We trusted that the manager at that time added the insurance because he recommended to add it. But he did not. The new manager at this TMobile store won't even offer a solution. So my husband called TMobile and a customer service rep on the phone was able to retroactively add the insurance and submit a claim for us. They were able to provide a solution that the TMobile store manager did not give us.
Response: I am sorry to hear this Ria Henares Garrett. That's not the experience we want for our customers! If you need anything else please come visit us, or feel free to reach out .

6. Verizon

LEAVE AN OPINION
114 reviews
Verizon
Location
4.1
Products/Services
5
Possibility of Parking
4.7
Attention
4.1
Prices
4.6

Address: 1529 14th St NW, Washington, DC 20005

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (800) 880-1077

Guy: Cell phone store


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Verizon: what do users think?


Jennifer Posey Wilcox: We went to this store this past very busy Saturday morning to upgrade my son's phone and to get him on a post-paid plan. To say we had a good experience is an understatement. The manager, Micaela (Kay), was knowledgeable, welcoming, extra friendly and very patient (to say the least). In fact, everyone, including the security guard, greeted us and wished us a nice day. It was a great experience- so great I just wrote my second review ever.
Response: Thanks for sharing your experience with us, Jennifer! Our goal is to provide you with only the best service. We're glad to hear Micaela was able to help you with everything. Check us out again if you need anything else!

Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Response: Welcome to the Verizon family, Paul! We know switching carriers can be difficult, but we're here to make the process as easy and seamless as possible :) We're glad Lisa and Brad made sure everything went well. Now you're on America's most reliable network! Let us know if you need anything else!

Aavash B: As I am writing this review, I cannot help but scrutinize how I cannot rate this place with 0 stars. I had a software issue with my phone, and the staff did not even look at my device because they said I was not verified. I called the plan's owner, made him talk with the "specialist", and add me as an account manager. On my phone and the owners', we could see that I was a manager. Still, after all this hassle and a lengthy chat, the "specialist" did not even try to look into what was wrong with my phone. I am appalled by the double standards of this place, that allowed me to purchase the phone so easily, yet when I went to fix an issue, refused to help me despite seeing that I had done everything in my power. As an icing on the cake, the "specialist" asked me leave by pointing out the apparently "long" line of customers I had kept waiting. I will never ever buy any of Verizon's products again. I cannot discontinue my current plan because I cannot afford buying another phone. But if you're considering to buy one, please save yourself from the trouble of placing your feet in this store.
Response: Hi Aavash, we're sorry you didn't have a great experience at our store. We always want to be there for you to help out with any concerns, not just making a sale. It's disappointing to learn how we're doing. Your feedback has been escalated for further review. We understand where we need to improve and hope we can provide you with better support in the future.

Keith Carr: AVOID THIS STORE. Our company has been a Verizon Business customer for 10+ years. We went to this store in order to add a few lines to our account and upgrade some existing lines. Initially we were quoted prices far above what was advertised online for both the phones and the service. When I pointed out the discrepancy to my sales rep Kay, I was told the business manager Lizette was likely trying to "see what we would pay". After sorting out the insulting pricing issue, we purchased 6 phones and added three lines. As of today none of the phones are activated or working. When I looked at our account an additional $5,000 + of charges had been added along with unrequested insurance plans for each line. Our office manager along with 5 other employees have been without a phone for 5 days. Clients cant reach them and they don't seem to care. Their response was that we can return the phones for a $50.00 restocking fee. If you care about staying in touch with your clients AVOID THIS STORE
Response: Hi Keith, we're sorry to hear about the issues you had with your devices and bill. Our team should always clearly communicate any pertinent information to our customers so that we may avoid any misunderstandings. We will escalate this review and look into this. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1216855818 with the best number to reach you so we can get in touch with you. We appreciate the years that you've been with us, and hope we can win back your trust and confidence.

Catherine Hargrove: Try another store. The most pleasant person is the security guard. Be prepared for attempts to sell you more than is needed/wanted or that what you ordered is not in the store.
Response: We're sorry you did not have a great experience with our team, Catherine. We always want to provide a variety of options for you and never want you to feel pressured to make a purchase. We apologize for any treatment that made you feel otherwise. We appreciate your feedback and hope you'll give us another chance to take care of you in the future.

Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Response: Thanks for the feedback, djmih13 Miha! We take pride in our amazing customer service and we're glad to hear you had a positive experience with our team. We look forward to helping you again soon.

Kim Heyn: I would not ever use this store. Someone walked into this store and committed a fraudulent charge to our Verizon account and purchased a new phone using an upgrade eligible account. This completely disabled our phone by upgrading to new stolen phone. The employee of this store did not check ID and gave the fraudulent person the new phone. This has been the most awful experience and incredibly inconvenient. All could have been avoided if employee had checked ID information. .TayKe9k is the rep id on receipt
Response: Hi Kim, the safety of our customers' information is extremely important to us. We will look into this situation immediately. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1170378042 with the best number to reach you so we can get in touch with you. Thank you.

Susan Doerner: Computer down so couldn't do credit check for up to an hour. Second visit and didn't want to come back. Rep spoke to me as if I wasn't very bright. Not appreciated.
Response: This is not the kind of treatment you should ever expect from Verizon, Susan. Our team should always be ready to help you with courtesy, respect, and professionalism. Thank you for taking the time to let us know about the issues with the computer. We are always listening to our customers and hope we can win back your trust and confidence in the future.

Adriana Gill: This is the worst verizon store i ever been to. They messed up my order when i preordered the new iphone 13 in store. i asked the worker who was assisting me, did the order go through and he said “yea that’s why the receipt printed.” but when i called verizon support they couldn’t even find my order and said it didn’t exist. when i went back to the store the manager was unhelpful and didn’t care that my order was messed up. i had the receipt and everything, she didn’t even look at it. And the workers are untrained and barely know what they’re doing. They’re are telling me things i can do like trade in my phone and order two phones, while the manager is telling me i can’t do that. So how about we train the workers better so i don’t receive the wrong information thanks.
Response: Hi Adriana, we're sorry to hear about this. We want to make every transaction easy and seamless, so we're disappointed you didn't have a good experience. We are always improving and hope we can provide you with better support in the future.

Pooja Dave: Good and fast service. Courteous staff :)
Response: Thanks for the feedback, Pooja! We strive to make every customer experience a positive one, and we're so glad to hear you enjoyed your visit. Come back if you ever need further assistance!

7. T-Mobile

LEAVE AN OPINION
26 reviews
T-Mobile
Location
4.8
Products/Services
4.1
Possibility of Parking
4.4
Attention
4.3
Prices
4.2

Address: 1406 14th St NW, Washington, DC 20005

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 741-9739

Guy: Cell phone store


Review: "I had an excellent experience getting a new SIM card."

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T-Mobile: what do users think?


M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!

David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.

Neda Pahlavani: I came in here to jump my phone. However they couldn’t help me AT ALL! They couldn’t even tell me if i had any protection on my phone. They were trying to send me all the way to the apple store! Lol to answer my question to see if i had insurance on my phone. After probing some more they gave me the insurance carrier number to call. How come they couldn’t give me that initially? Instead they wanted me to drive all the way to the apple store?? Lol wow. So much for customer service. People are so non logical and robotically lazy since covid. Its a shame.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at shawee.2.thompson@t-mobile.com so we can get this fixed for you? We love our T-Mobile customers and would like an opportunity to talk more about your visit!

Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them

Patrick Soltis: Tl;dr: For any action besides a new phone purchase, calling the help line is a better bet. It will take longer, but the people on the phone have the basic understanding and empathy necessary to help you with more complicated issues. Service probably depends on what you come here for. Any former Sprint customers looking for help transferring their phone to the T-Mobile network may be disappointed. I get it - my phone from 2018 that works fine is more difficult to switch than a new $1k phone that works perfectly. However, the employee who helped me here lacked a basic understanding of customer needs. She told me she couldn't help and suggested taking some other steps - that was appreciated. However, the moment I tried to clarify the steps (since the order of steps was unclear, and I had already tried some of them and wanted to make sure I was doing them right), she said, "You're overcomplicating this" and essentially checked out of the conversation. I came to the store precisely because the allegedly "easy" process was too complex to do on my own, and it's upsetting when someone who's supposed to be helping you won't even help you understand the advice they're giving you. In the end, I talked for 2 hours with a rep on the T-Mobile phone help line. They tried to help me switch to the T-Mobile network, then in the final steps discovered a specific reason why my phone could not switch. There's still a 50% chance it's a bogus reason, but they offered me a good deal - about 50% off the total price - for the new phone I was likely going to buy in 6 months anyways. It was a long and painful call, but my problem is solved and the rep on the phone made a sale. Store reps probably could've made the same sale in a fraction of the time if they were listening.
Response: I’m sorry to hear this Mr. Soltis. That’s definitely not the experience we want for our customers! We pride ourselves on providing an awesome experience. We would like the opportunity to make this experience better for you. Please reach out so I can set up some time with you to talk more about your recent visit. Can you send me an email at shawee.2.thompson@t-mobile.com?

Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤

Arvydas Maminishkis: Not sure why this store exist. You can not hold any phones in the hand. They all glued to the stands like in museum Update. I went to store back and nothing changed! Manager promise is empty just for the show. Lowering review to one star
Response: I’m sorry to hear this Arvydas. That’s not the experience we want for our customers! Please stop by so we can get this fixed for you. We will love the opportunity to make this a better experience for you.

Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Response: Thank you so much Charles! We appreciate you stopping by to see us. We love our T-Mobile customers. We appreciate your business and also taking the time to provide us with this positive review. Please feel free to visit us and we'll be more than happy to take care of you. Welcome to the Magenta family! Thanks again!

Angelina Loada: Very disappointed in the phone SE buyers Remorse. They wouldn’t even order the phone I wanted the female said I could get the iPhone 11. I asked for the. iPhone XR not the 11. Plus $75.00reshelf. 😯 not happy with T Moblie let’s pocket Money$$$$$$. Ive been on the phone with Tmoblie back and forth for hours y days. Not happy been a customer for years. Have TVision not happy with issues there as while.
Response: Hey Angelina, we want to figure out how we can make things better for you! Please email me at tionna.johnson345@t-mobile.com so we can chat!

Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!

8. AT&T Store

LEAVE AN OPINION
80 reviews
AT&T Store
Location
4.9
Products/Services
4.8
Possibility of Parking
4
Attention
4.6
Prices
4.8

Address: 1050 Connecticut Ave NW, Washington, DC 20036

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 872-6819

Guy: Cell phone store


Review: Their website mentions sim card

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AT&T Store: what do users think?


Lou Costanza: Location is convenient. The staff person I worked with to upgrade my iPhone was friendly and walked me through the process seamlessly. They have a nice selection of cases and accessories. Happy with my experience.

Erika Maye: Got my new iPhone at this store about a month ago. The service in store was great but when I got my bill the next month, I realized the representative I was working with, Marcus, hungry for commissions I guess, added a whole new line of service to my account for an iPad that he knew did not exist. I had an iPad on my shared plan ($10/month) that I had given to my niece and my brother had recently added to his account and I asked Marcus to remove it from my account. He said he could not do that in store and instead removed the iPad from my shared plan and put the phantom iPad its own separate plan for $130 per month! I had to spend more than 30 mins on the phone with an AT&T customer service agent getting it removed. I hope he loses his commission and job.

Dorean Seaborn: Marcus was extremely helpful with two phone activations. Thank you for the excellent customer service

Gregory Adams: helpful staff who were able to diagnose my problem inside of ten minutes. but store not open at 9am as advertised.

Ernesto Severino Escaler: Customer service was excellent! In all honestly I’m not a huge fan of att’s prices and their “throttling” on the unli data plans. Terrence was amazing though! Supremely efficient and informative! I’d highly recommend seeking him out for any assistance!

Teddy Cohen: Got my new iPhone 13 mini. With the help of the amazing Nijee, I had an overall awesome experience. Great location to get problems solved.Only reason I’m not giving 5 stars is because the Manager has serious attitude with customers and is more of a problem finder than a solution finder.

F Bolinder: Sales associate Nia was clueless about how to get specific AT&T services added to my account. Since this is not a AT&T owned store, I had to call AT&T who told me that I couldn't get the account features on my account. Nia sold me 2 different accounts and neither worked with the features I needed. After visiting the store several times and spending hours on the phone with AT&T, I requested a refund for the services that I never used. George, the manager, repeatedly promised to get me a refund. I emailed him, I called him, and he kept promising a full refund. It has now been over 2 months since Nia and George falsely promised to help and now I am stuck with over $150 in bills and no service! Don't visit this store. Go to a AT&T corporate location instead. This store can only sell you services and will abandon you as soon as you need support.

Lizz Davis: I made an appointment so I didn’t have to wait, I went in right at my appointment time. There was one sales associate on the floor and one security guard. The sales associate was helping another customer and told me he would get to me in a second. I walked around and then ended up sitting down to wait. Another sales associate came out on the floor, I figured she would be able to help me but she just started cleaning the tables and handles (Which, with Covid I do appreciate). I sat there waiting for 20 minutes and then realized the second sales associate would not be helping me so I got up to leave. As I was leaving she was cleaning the doors, had headphones in and seemed like she was on a phone call. Not happy with the service here compared to other AT&Ts.

Devon Brown: Sales Associate Cordell had ZERO knowledge of the current phones, so when I tried to return my iPhone 12 Pro Max on my second line; he first kept saying I couldn't return it because it was a 11 Pro Max and using it currently. My current phone is the 11 Pro Max, so how can you not differentiate the two? Also, the phone and its' box was right in front of him. Next, he told me I couldn't return the phone without a manager, which I knew was a LIE because I just worked at AT&T last year! I also confirmed this information wasn't true thru several AT&T associates and AT&T corporate customer service. HORRIBLE EXPERIENCE !!!!!

Panjai Paiboonpong: Walked in for top up plan but sales try to sell new phone said sim not compatible no more! Walked out and went to AT&T in China town to get it done. Terrible:(

9. Simple Mobile

LEAVE AN OPINION
18 reviews
Simple Mobile
Location
5
Products/Services
4.2
Possibility of Parking
4.4
Attention
4.9
Prices
5

Address: 3533 14th St NW, Washington, DC 20010

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 882-0501

Guy: Cell phone store


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Simple Mobile: what do users think?


Andre: The worst experience ever! I bought a simcard and I didn't even receive the card with the line information (PUK). The contact phone is a joke, never answers. NEVER BUY ANYTHING THERE.

Dawit Tesfamichael: I am a current customer and I broke my phone. I called to ask what type of phone they have in stock before I can go there. The person who picked up the phone was so rude, he said I have to come in person and hung up the phone on me. He literally hung up the phone on me. I've never wrote a review and this is the 1st time in my entire life have someone was so rude and unpleasant. I advise to nor deal with this person.

Ambria Smith: The guy that answers the phone is unprofessional, rude, and nasty. Don’t bother doing business at the Washington DC location. He deserves to be FIRED!

Luis Gonzalez: one of the worst places i have visited
Response: please tell us why

Arturo Restrepo: (Translated by Google) Worst place ever in town to get / buy / pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. The worst place to buy or purchase any service, the deal is derogatory and if you neglect you, you will be ruled out because you ask them something. I do not recommend it. Surely the owner did not attend me. (Original) Worst place ever in town to get/buy/pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. El peor sitio para comprar o adquirir cualquier servicio, el trato es despectivo y si te descuidas te reganan por que les preguntas algo. No lo recomiendo. Seguramente no me atendio el propietario.

Roberto Zegarra: (Translated by Google) Lousy experience(Original)Pésima experiencia
Response: You don’t want to pay for the service You want everything for free Peruvian

David Pabon: (Translated by Google) Good phone plans, cheap, without a contract of permanence (prepaid) (Original) Buenos planes de telefono, economicos, sin contrato de permanencia(prepago)
Response: Thanks

GERARDINO EN LA CANTONA *******: (Translated by Google) Family promotions 2021 (Original) Promociones familiares 2021
Response: 👍

Yesenia Ramirez: (Translated by Google) Excelent service(Original)Exelente servicio
Response: Thanks

10. T-Mobile

LEAVE AN OPINION
44 reviews
T-Mobile
Location
5
Products/Services
4
Possibility of Parking
4.8
Attention
4.6
Prices
4.8

Address: 726 7th St NW, Washington, DC 20001

Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu

Telephone: (202) 759-5226

Guy: Cell phone store


Review: "Got a new SIM card for my son."

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T-Mobile: what do users think?


Juan B.: Terrible place. One employee charged me for a sim card. Then try to make it work. After 3 tries, he said "your phone doesen't work". When I try to explain that I always use this phone in multiples countries, he stonewalled me. The cherry of the pie? He charged it to the credit card and told me it would go away in 3 to 5 business day: my card resume came today with the charge so I have to talk to the bank. Terrible experience, it is a pity I don't remember the name of this guy. It was the short one. If you are reading this: be kind to people man. Specially if thy don't speak native english. Have some respect.

William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.

Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.

Sherry A: I was very pleased with Manuel p. Who was one of staff working in store on Tuesday night. Manuel was very professional, knowledgeable with outstanding personalities at T-Mobile. Even the customer whom he's been assiting during my waiting also was very pleased with his work resolving issues with her phone. Which it gave me a good impression that he also can help my difficult issues with my LG phone that I never though it would be possible. But in the end after a short effort Manuel fixed my phone which it made my night. I certainly recommend Manuel at T-MOBILE in Chinatown D.C. to everyone who has issues with their phone.

090 iniya: There were three employees working and helping others at the same time. I was assisted right away and they let me know of any delays happening while trying to get my tourist sim card activated. I was very glad that I got my service right away. I didn't like where it was located, in the middle of Chinatown, but I was very satisfied with the service and the staff. Really, the staff were great.

Emma Heath: I went into this store after work because I had recently purchased a new phone at a different location and the clerk had told me it had a feature that it actually did not have so I needed to exchange the phone. Upon entering this store I was told I would be charged $50 because I didn't purchase the phone from that location and if I wanted to do it for free I would have to travel back to the store where I made the original purchase. I've been a T-Mobile customer for years and was incredibly disappointed in the lack of customer service. As a customer, it shouldn't matter what location you visit - if it's the same company they should do everything they can to help you.

Abrar Thabit: Emilio was very helpful and kind!

Alice Yu: The manager Joy is a really good seller. Give you an awesome deal one day to wheel you in cause you were gonna open a few lines (and to create an 'I could help everyone' atmosphere for all the other potential buyers around) but can't give it back to you cause you walked out. You decide to come back for it, but it ultimately turns into a waste of your time! She'll end up telling you: 'I'll meet you halfway' to a deal that's really telling you to paid or tries to downgrade you into getting it by saying: "you can't even afford a small payment?" Even when you are planning to walk out because of all the over selling she is doing, Joy would follow you to the door and lecture you on how she's helping you, like...giving you insider info, but really online searchable info... trying to help you, but that should be called doing your job. My advice: stop over selling and just do your job! Would have gotten my sell if you were more honest upfront. This store is for anyone who wants a good selling show! Joy will definitely not disappoint and throw you all the selling lines and extra emotions to create the deluction that you are getting extra deals, but reality nothing extra, just you might have gotten fooled into buying something extra... But maybe you were gonna buy the extra anyway and she was just giving you that extra big push...Haha...Which ever way you wanna see it. Just know what you are doing cause great seller are always into getting you caught up at the moment.

Yared Samuel: Ezra and JT were great.

Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!

11. AT&T Store

LEAVE AN OPINION
149 reviews
AT&T Store
Location
4.7
Products/Services
4.4
Possibility of Parking
4.8
Attention
4.3
Prices
4.3

Address: 1518 Connecticut Ave NW Suite 4, Washington, DC 20036

Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu

Telephone: (202) 462-1643

Guy: Cell phone store


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AT&T Store: what do users think?


Gabriella Curtis: The representative was very kind and helpful. Everything went smooth. He even helped me with my son who needed to use the restroom. He fixed my phone in a couple minutes, set up a new SIM card and also helped me to get some accessories. The check out was fast as well. Overall I am very satisfied.

zhenia quinn: Melissa Smith @ DuPont Circle went above and beyond to ensure we got a new SIM card! She had excellent customer service and we had some what difficult situation regarding our account. Melissa made sure everything was resolved and we were able to have everything working!!

Daniele Moro: After many years as an happy customer of this shop ,I must say that it became unbelievably bad. Two visits ,meeting two different associates and zero empathy. Phone on display I wanted to buy ,moreover, was dead. Changed provider 🤐🤐🤐after 10 years

Rose Fell: I had a very satisfying experience at this branch of at&t. The personnel were very friendly and my issue was quickly resolved. I set up my phone plan and autopay in one visit.

Rania Berro: The team there was great, so professional and helpful they help me to fix what i need with patience and improve service skills to. The procedure took time and they still patient and polite. They love their job. I want to Mention Sweet India and Marlo for their efforts, they’re awesome people😍

Victoria Pardini: Thanks for great service on a question about returning an item. I interacted with Christian Smith and although he wasn't able to solve the problem directly in store, he calmly and efficiently guided me toward the right solution. Thank you!

Angela Tichenor: Terrific experience! Very knowledgeable and helpful during a stressful situation! Went above and beyond to ensure we were squared away and received the best deal possible for what we needed! Thank you!

Maddie Tinsley: By far the best customer service experience I have ever had! Melissa was absolutely fantastic and so helpful! Highly recommend!!

Jim Laurenson: Amazing customer service! I had no idea what kind of headset to buy to replace the one I had lost, and Melissa quickly narrowed the many options down based on a few questions. She knew exactly how each of them worked, knew the pros and cons, answered all questions very well, offered to let me try them, etc. I was very impressed!

Mandy Seo: It was a very unpleasant experience in the store. The rep who helped me from the store just signed up for phone insurance without my consent. (I wish I can remember his name. He said that he is Dominican) I got an email from At&T that I signed up for the insurance and I was very disappointed honestly I couldn’t believe that he did that. He didn’t even mention the insurance at all. He also kept asking me why I am using a Samsung phone his all family and friends are using iPhones. I would say it was inappropriate and unprofessional

12. AT&T Store

LEAVE AN OPINION
83 reviews
AT&T Store
Location
4
Products/Services
4.3
Possibility of Parking
4
Attention
4.6
Prices
4.4

Address: 1057 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu

Telephone: (202) 333-3373

Guy: Cell phone store


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AT&T Store: what do users think?


Jahlik Parkes: My visit was superb. Ashli made my transition over to AT&T seamless and straightforward. She thoroughly explained all the answers to my list of questions and set me up with the perfect plan for me. I will be recommending the store and Ashli's service personally to my friends and loved ones looking for a better service!

Brad Brooks-Rubin: I upgraded 3 phones at this store in the winter and found all of the staff helpful. Recently when one was lost, I went back, and Marco went above and beyond multiple times to help me find solutions. Was really no reason for him to do so other than just caring about the customers. Very much appreciated that, and over the course of my visits to the store, saw that consistently. Will keep coming back, even though it's not the closest store to my home.

Gabrielle Hoffman: Marco was the best! He not only was able to transfer everything from my old phone to my new phone perfectly, but we also had a great conversation while waiting for everything to transfer. 10/10 would recommend going here if you have any att needs.

Mark Strohbehn: I was assisted at the ATT store in Georgetown and had excellent service from Marcus. Switching from an old to new iPhone caused several complications to get the old and new SIM cards, IMEI numbers, and phone plan settings adjusted. After spending a day trying to figure this out on my own, Marcus had this all resolved and me on my way in about 5 minutes. I'll be going back to this location if future issues arise.

Britnee’ Morgan: Marco was great! I really enjoyed getting a new phone, he made the experience smooth & enjoyable. Great customer service!

Karla Valcourt: I had a great experience with Marco! He was attentive and super patient with me. Thank you, Marco!

Leanna Cristofano: After not being able to accomplish getting a new iPhone through the Apple store up the road, I headed Down to the at&t store to see if they could help, and not could they help!! I’m not sure why Apple struggles with AT&T customers but they couldn’t get anything done for me. I walked Into the at&t store and Ashley and Michael immediately knew what was wrong and how they could help. To say it went flawlessly is an understatement. They were able to get me a phone and get me set up in less time than I had Spent at the Apple store trying to get the exact same thing done. They were helpful and friendly, and showed me a deal to get a screen protector and a case for under $30!! My case and protector were each $45 a piece!! They both made me day by being so kind and helpful and overall so friendly. Its amazing the difference the vibe of that store compared to the Apple fiasco. 100% recommend coming here if you’re looking for a new Apple product and you have at&t vs the Apple store.

Giovanni Gutierrez: horrible customer service, agent dismissed me within 2 min of speaking to him after making me wait for 15 min. Told me to call customer service and that he could not help me. After three long hours on a call, they informed me that my agent ASSUMED I was not a business member (which he never asked) and that there’s different policies for business members. He could have helped in store with no problems. Meaning I wasted hours on the phone and a store visit solely because the agent decided to not do anything on his end, instead he chose to sit in comfort when he could have been finding critical information regarding my case. This store needs major training on AT&T policy and ensuring great customer service, especially in such a location.

Bita Motesharrei: Terrible experience. Was there yesterday to upgrade my phone after he had ordered the phone I wanted. It took him 15 minutes just to process the tax difference of the two phones after swiping my credit card at least 15 times and in the end not being able to process the exchange. In the end, he still put some charges on my credit card even though I walked out of the store without getting anything. Worse than that, I received two emails of receipts of other customers who had purchased products and were in the store sent to my email. Complete lack of privacy. Completely freaked me out. They never answer the phone and the manager was not on the site yesterday.

Travis Hardman: Great experience from Malik at this location. Best I have ever experienced at an AT&T store in many years.

13. T-Mobile

LEAVE AN OPINION
110 reviews
T-Mobile
Location
4.2
Products/Services
5
Possibility of Parking
4.6
Attention
4.1
Prices
4.8

Address: 3225 14th St NW, Washington, DC 20010

Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu

Telephone: (202) 518-5268

Guy: Cell phone store


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T-Mobile: what do users think?


Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.

Tra My Nguyen Thi: Very bad customer service.I called to cancel my plan on 04/22/2022.They told me that my billing cycle from 03/10-04/09.So if I call after 04/09 I need to pay full month with amount $120.00 for 2 lines.I agreed to pay full month.She told me to call back in May to make sure that I don’t own anything else.So I called back And she told me that I don’t own anything from T-Mobile.That why I told her to remove my automatic payment on T-Mobile account.And then after that in June I received a letter from them to ask me pay for amount $130.00 because I cancelled my plan that why amount go up.And the period date also different with the customer service said from 04/17 to 05/18.I feel like they want to take money from your pocket if you cancel plan.I called back and explain them what’s was happened to me and the lady name CINDY told me that she asked her supervisor and her supervisor approved for me only pay 5 days from 04/17-04/22(5 days I used with T-Mobile) with amount $21.67 and She said I don’t have to pay anymore .They are cheating me.After I paid that amount they sent me a letter ask me to pay $103.88.If not they will send me to collections.First time in my life it was happened to me that a big company in US trying to cheating customers.I called back to customer service and lady name Elizabeth blame to Cindy fault and said I still need to pay $58 instead of $108.33.After that she tried to transfer me to her supervisor name Fred.And he tried to blame his staff didn’t get train well and he still want me to pay full amount but he will give me $50 credit.They are very awful customer service.Be careful if you want to transfer to T-Mobile.You will get the same situation like me.I’ve been with T-Mobile almost 5 year’s and last thing I received from is the BAD CUSTOMER SERVICE.Go to another carrier you will get better deal.
Response: We’re sorry to hear this Tra My Nguyen Tai. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.

Gigi Mathews: Terrible customer service, The guy had an attitude of a bouncer, even a simple question seem like it was going to explode his bird brain.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore8545@t-mobile.com so we can chat!

Crystal Dixon: Came in yesterday to get phone serviced staff was very rude except the guy.Nobody greeted me and one lady short African American was loud and rude.She rolled her eyes at me like I was an issue coming there.They are biased towards customers all the women spoke and wished Happy Valentines to everyone but me that came in.Be advised go to gallery place location lovely.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at retailstore8545@t-mobile.com so we can chat!

Syd Ah: Shout out to Alberto! Probably some of the best customer service I've received. He was super patient and informative when helping us sort out my phone. He actually stayed 15 minutes after closing just to help me change my number over to T-mobile and even was available to help me outside of store hours just to make sure everything was working properly. I am super appreciative! He also set up my phone locator. Really great service! Thanks also to his colleagues who were patient and who helped me with my sim card after the store was closed. You guys rock!
Response: We appreciate you Syd! Welcome to the Magenta family! We hope to see you again soon :)

The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.

Gabe: Went in June 2019 and the rep was on his phone taking a personal call the ENTIRE time he was “helping” me. Traded in my phone and the guy said I would only pay a fee of like $50, which I paid up front at the time, only to find out now I was tricked into financing a $600 phone. The customer service reps are about as bad as it gets. Go literally anywhere else.
Response: I’m sorry to hear this Gabe. That’s not the experience we want for our customers! Can you email me at Jennifer.Hernandez125@T-Mobile.com so I can get try to get this fixed for you?

Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.

Elron Russell jr: This store has the over the phone customers service. I called the phone picks up and hangs up then, I called again some guy answers but doesn’t state that this is T-Mobile, so I asked and also ask is there any deals for the phone he said “yeah, only the trade in a eligible phone get up to 7 hundreds dollars toward a new or something like that.” I gave a quick pause, and responded “What about if u already had account” he said no nothing really and just paying for ur phone for what it cost.” Then the phone hung up again, so I wrote this statement they need some better customer services representatives.
Response: Oh no, sorry to hear that. We pride ourselves on providing an awesome experience. We are sorry your phone customers service experience didn’t go the way you expected. We would like the opportunity make this experience better! Please reach out , so we can set up some time with you.

Colton Cooper: I came to this place and asked a female staff about the postpaid plan. She said it was $85 including tax and fee for one line. I told her i saw it online only $70 but she kept saying it was $85 for Magenta. When i asked about iphone 11 Pro she just answered like she didn’t appreciate customer who came to the store. She wasn’t friendly at all and acting like a person who doesn’t like her job. I just left the store without any question. Avoid this place at all cost. A bunch of liars.

14. AT&T Store

LEAVE AN OPINION
319 reviews
AT&T Store
Location
4.5
Products/Services
4.1
Possibility of Parking
4.6
Attention
4.5
Prices
4.1

Address: 785 7th St NW, Washington, DC 20001

Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu

Telephone: (202) 737-0233

Guy: Cell phone store


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AT&T Store: what do users think?


Thatohatsi Malope: Possibly the worst customer service I’ve ever received. I went in to purchase a new phone and service plan, the store manager was helpful and I was out there within 2hrs with a “free” Apple Watch, they were apparently giving this to new customers who were first responders or educators. Within a a few hours I receive emails from AT&T thanking for choosing to use their services and for applying for a mobile business agreement on behalf of my business. I don’t have a business and I hadn’t applied for any business agreement. Along with that email I also receive a receipt for my purchase, the phone and to my surprise the “free” phone….that wasn’t free. I am unable to get help over the phone nor am I able to sign into the app. I go into the store only to be met with hostility from the same store manager, Robert Greene, he is dismissive and rude & tells me that he was helping me out because a business account offered more discounts & that after a few billing circles the watch would be free. He claimed to have explained all this when I initially came in to purchase the phone, he didn’t. Nor did he have consent to open a business account and enter into any agreement on my behalf. It’s ridiculous and I imagine a few kinds of illegal for AT&T and it’s employees to use our personal information in this manner & without any consent all in the name of doing folks “a solid” at our expense. I am genuinely disgusted by Mr Greene’s behavior, no patron should ever be spoken to in that manner and tone. I’d advise using a different AT&T location, I certainly will.

Phil Attey: I went into the AT&T store thinking the phone I purchased online was ready for pickup. Sadly it was not, but Gabriel, the service rep who assisted me, worked through the problem, and sent me off with an iPhone that was in stock and better suited my needs. It took a while to work through AT&T's cumbersome system, but that allowed me to get into a really wonderful conversation with Britt, the guard on security. You have an exceptional team there. Please take good care of them.
Response: Hello Phil Attey We know that first impressions are very important. We sincerely appreciate you and all our customers!

Ryan Warwick: I literally received some of the best customer service I’ve had since becoming an AT&T customer back in 2012 from one of the store supervisors, Jelani! Not only did he take the time to do some heavy digging into my account to determine the root of a problem I had been attempting to solve for months, but when I ran out of time (we had been looking into matters for over an hour), he was kind enough to offer I come in the next day for him to advocate on my behalf with the Loyalty Department. I came in the next day and he continued the same level of patience with my situation and due to his vast understanding of company policy, was able to work with a corporate supervisor to ensure my issue was finally resolved and put to rest after 4 months of being given the runaround via other remote staff! (At one point, he even sought to ensure the security of other staff members when a pedestrian/non-customer attempted to haggle the staff with incoherent questions, while still being attentive to my issue!) Given the current social climate of today, it was completely refreshing to be given above-and-beyond service when there is enough bad news to juggle—it’s no surprise Jelani holds the position he does within the network and I hope to see him excel even further, if that’s his goal. If you have any issues with the your services, and/or just seeking good old fashioned customer care with your purchases, he’s for sure your guy!!

Jason Smith: I lost my phone on a two week trip to DC. In a near panic I went to the AT&T store for help. The employee who helped me was absolutely amazing!!! I believe her name was Ju (sp?). She got me a new phone at a great price, and got it set up in very little time. She even talked to my wife on the phone to explain how she was setting up the phone. It's very rare to find someone who is as passionate and caring for customers as she was. She is an absolute gem!!!
Response: Hello Jason Smith We want all of our customers to be given exceptional service every visit. We sincerely appreciate you and all our customers!

Elizabeth Hodges: Was a bit of a wait to be helped but it was a Friday night so it was expected. After 30 minutes of waiting on the couch and watching the Lifetime Castle Marathon, I was helped out by Giovanni. He was very attentive and respective of me and my time and was able to hook me up with a new phone and all. All in all, a 10/10 experience!

Cracked Menace: Love the experience there, the people was nice Luad or Laud was the name of the person who helped me and he was amazing. He was very welcoming and he knew what he was talking about. Overall great experience
Response: Hi! We sincerely appreciate you and all our customers!

Kiearea Johnson: Can I give it zero stars? The actual asurion tech was great. Late but great. The actual att location is terrible! Horrible! The employees of att are terrible! Horribly rude! The short young lady with the faux locs never spoke to me, helped me, or said hello. When a man, a white man came into the store she went above and beyond. This is a terrible location. I called to see if my phone was finished they told me that that they could not find out and I had to call asurion. I don't know why most of the att staff ignored me as if I wasn't a customer or they believed I would not or could not buy anything. I will never come back to this location for anything.

Kurtis Bertram: I signed up for a new plan with 3 new phones. Representative Aaliyah added 15$ per line insurance without telling me. They also double charged my credit card for tax on one of the phones. I called the store twice, the second time they put me on hold then hung up. I went back to the store and they claimed they could fix either error. Recommend I call a 1-800 number. They couldn’t help either. No different than other carriers. Will update review if corrective action is taken. Otherwise, I will be returning devices and cancelling my plan.

Zagery Oliver: Upon moving from T-Mobile to AT&T I had a very confusing situation being originally signed up through aTarget Representive. I eventually went to the 7th NW location in DC and my experience was excellent. The customer care was professional and very considerate, I also got my situation resolved without all the unnecessary stress, which is extremely uncommon going into these cell phone carriers establishments. Out of all the time that I have been using a cell phone, I never experienced great customer service. I also account it to the leadership of Ariel Matos and Amanuel Tigeneh, and also Aisha.

G H: Shockingly unhelpful. I’m a long-time AT&T customer who recently moved to DC. Went in asking about prices for an iPhone upgrade and the representative was unable to tell me the cost of different models but wanted to know what I wanted to buy. How am I supposed to know without knowing how much it will cost? Then they started upselling accessories for the iPhone that they couldn’t tell me the price of! When I refused to buy without knowing the price of the iPhone, the manager said that I should look on Apple’s website for the price. I know my AT&T plan comes with better deals than the regular cost, but it seems to be news to that store. Didn’t appear like anyone there wanted to sell me a phone (only the accessories). Was practically ushered out the door. @AT&T you might be losing money with this store.

15. Verizon Authorized Retailer - Russell Cellular

LEAVE AN OPINION
203 reviews
Verizon Authorized Retailer - Russell Cellular
Location
4.1
Products/Services
4.6
Possibility of Parking
4.7
Attention
4.7
Prices
4.6

Address: 5252 Wisconsin Ave NW #002a, Washington, DC 20015

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 810-0441

Guy: Cell phone store


Review: In stock: sim cards · Updated today

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Verizon Authorized Retailer - Russell Cellular: what do users think?


LaBria Weaver: I have no idea what’s this store’s problem! I have been calling them since November when I went to their store during business hours and they were not open they are never open. As you can see from all the notes on the door and the routers left outside. I drove 40 minutes to this store to return a router and they have literally never cleared their voicemail or been open. When I talked to Verizon customer service they tried to charge me for this stores incompetence. And watch when I leave this review they leave a super general “sorry for this bad experience” response. But why are you all not open during business hours or at least updating your hours to reflect when people will be in. Close down the store at this point
Response: Hi LaBria, we are sorry to hear you were not able to get a hold of the store. We try our best to get help from every customer that comes through our door or over the phone. This will address with the team in the future. Thank you for your feedback much apprenticed.

Nechama Liss-Levinson: Antonio was outstanding in helping me to get a new phone. He made the experience smooth & easy. The transfer was quick & easy. He also realized that the case I had chosen was t fitting tightly & suggested I choose another one. It was a wonderful experience, which I’d say is unusual in getting a new phone!
Response: Nechama, we love to hear about experiences like this and really do appreciate you sharing it with us. We hope you have a wonderful week.

Imani Gonzalez: So respectful, nice, and helpful. A most loving environment. Antonio is very knowledgeable.I'm soooo grateful!!! It wasn't about the money, but the great service.
Response: Imani we are so happy to hear you had this kind of experience with our staff. Thank you for leaving this review.

Philip Lu: The store employee Antonio provides great service and is very professional. He helped me with my Verizon bill which is normally frustrating but he made it an easy process.
Response: We take pride in our customer service and are so glad that you received that during your last visit, Philip. Let us know if there is anything else we can do to help you out!

Jereis Smith: See I lost my phone and I thought I would recover it but unfortunately it never was found. So I had to go and get a new phone which is one of the hardest things because your old phone is one of your most personal and most best things that you have. So upon arrival I met Ahmad Who was very patient and listen to everything that I was saying the whole experience was absolutely wonderful. He took his time and help me figure out what kind of phone I wanted and got me the perfect upgrade and the perfect color I would absolutely recommend going to this Verizon store it’s very quiet and not very busy so the sales consultants are able to help you with everything. All I want to say is Thank you Ahmad! You made it so easy. Jereis
Response: Hello Jereis, so happy to hear that you had a great experience with our staff and this location. Your review says great things about our employees that we are so proud to have on our team. We are thrilled that they went above and beyond for you!

Pedro Labarca: David was amazing. He was alone at the store and while helping me he was able to multitask and also take care of other customers as they were coming in. He did this by using moments that the system needed for my issue. So without forgetting me he kept the queue of new customers to the minimum. He was also very courteous and friendly. A welcome experience for me.
Response: Hi Pedro, We take pride in our customer service and it is great to hear that it is no exception at this location. Thanks for your review!

Michael Maiorana: If I could give 0 stars, I would. My phone broke and I wanted to replace it before I left for upcoming travel. I was informed on verizon.com that this location had phones in stock to purchase and pick-up. I ordered online expecting to expedite the process/save time; however, throughout the day, I received no confirmation from the store. As I was leaving work, I called the store several times to check on the order and was unable to get through to an employee. According to their pre-recorded message, "they were unable to answer my call because they were assisting others." Yet, upon arrival, there were no customers in the store...and the door was locked (during their business hours). I stood outside along with another customer for 10 minutes until an employee finally availed himself from the back office. Then, sure enough, the employee informed me that there were no phones in stock.... and do not get me started with his customer service skills
Response: Michael, We are sorry to hear that you had such difficulties with our staff. Unfortunately when your order on Verizon's website they don't always have the most accurate inventory for our stores. We hope we can help you find what you are looking for next time.

Shaz Umer: Came here to drop off my Verizon FiOS stuff, it's a 25 minute drive from the city. Very fast service, waited less than a few minutes and I was out in 30 seconds.

David Wallace: Weird the only person in the shop can't have a backup. He stepped out for coffee and back in 5 minutes. Great service!
Response: We take pride in our customer service and are so glad that you received that during your last visit, David. Let us know if there is anything else we can do to help you out!

Tashi T. Gyanga: I was told to return the old Fios wifi box at this location, but the door is closed and nobody is here. I waited for 20 minutes but not hope!
Response: We're sorry to hear you had a frustrating time trying to get help, NAME. This does not reflect our values at RC. We want to make sure our customers feel welcome and supported at our store. We are always improving and appreciate the feedback

16. Verizon

LEAVE AN OPINION
81 reviews
Verizon
Location
4.8
Products/Services
4.6
Possibility of Parking
4.1
Attention
4.1
Prices
4.5

Address: 1318 F St NW, Washington, DC 20004

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (800) 880-1077

Guy: Cell phone store


Review: "My SIM card was busted so I needed a replacement."

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Verizon: what do users think?


Aaron Mansdoerfer: I went here on March 5th, because I was having some difficulty porting my number from my previous carrier. After walking several miles to the Georgetown location only to find it closed, I took a gamble by making my way to the National Press location. I'm so glad that I did! Special thanks to Winslow! He provided me with*outstanding* customer service! Specifically, he successfully helped me transfer from my previous character (no small feat!), all while creating a welcoming atmosphere. He's very experienced and personally invested in what he does, and it shows! I'm very grateful for his help! TL;DR: This a good store with a great staff. In particular Winslow is a fantastic!
Response: Hi Aaron, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Winslow made sure you were taken care of. We look forward to helping you again soon.

Helina A: The worst customer service. Never again will I deal with Verizon. I’m discontinuing all my 5 Verizon accounts and advising friends to do the same.
Response: We don't want to lose you as a customer, Helina. We hold ourselves to high standards of customer service, and it's disappointing to hear we fell short. Your feedback is important to us and we hope we can win back your trust and confidence in the future.

L. E. Wright: After waiting 30min on the phone, I arrive at the Verizon store located at 1318 F Street NW and they have no idea of what I'm talking about nor can they assist me like I was told. Reginald greeted me at the store and immediately showed a short temperament. Reginald is not customer oriented. After realizing that they can't assist me, I was told that I have to call customer service again and wait for another 20min +. This is quite a frustrating experience After simply taking Verizon up on an off from the Verizon offer up program. I immediately regret it
Response: Hello L., we apologize for your less than ideal experience. We want to make sure that you can always count on our team to help you out every time you visit. It's disappointing to learn how we're doing. We hope we can provide you with better support in the future.

Hongyou Xu: I feel that Verizon Store is best one if you want to get your necessary easily. The same store in Alexandria City VA I went there but hard to find my necessary this morning.
Response: Thanks for the great feedback, Hongyou! You can always count on us to have your wireless needs covered. We look forward to helping you out again.

Ryan D: I hate Verizon. They scammed me out of my $500 dollar gift card. Horrible customer service. Stay with your current plan.
Response: Hi Ryan, trust and integrity are essential to us at Verizon. We always want to be completely transparent about the full terms and policies of our plans so that we may avoid any misunderstandings. We're concerned to hear about your experience and would like to look into this further. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1207396198 with the best number to reach you so we can get in touch with you. Thank you for your feedback.

Amanda Sams: I went into the Verizon Store to upgrade my little android phone. I was assisted by Phil and Adan with buying a new Samsung A20. They were extremely helpful in giving me advice and honest opinions on newer phones like the A21 which they mentioned cost the same. I declined on the newer phone even though they were very transparent with me but what was important is that they didn't push me to buy something I didn't want. Very respectful and professional.
Response: Hi Amanda, thanks for taking the time to leave us a review! Our team works hard to provide you with exceptional service. It's great to hear that Phil and Adan was able to help you out. Let us know if you need anything else.

Hardrick Pooler: Adan is a lifesaver! He was able to get my iPhone unlocked when the Apple store couldn’t. He helped me reset my iPhone and recover my data the way it was before. He is an asset to Verizon and should be commended.
Response: Hi Evangela, thanks for sharing your experiene with us! We pride ourselves on our expert team, and it's great to hear Adan was able to help you with everything. Visit us again soon if you need further assistance.

Jazz Mooney: I bought a phone from Adan At the Verizon store on F St. and 12th NW. DC. They seemed very nice and the store until my phone didn’t work which is an iPhone X 11X Pro Max. I turned on the existing update and it cycle for an hour and 10 minutes which is never happened since 2004 on any of my iPhones. I took the phone back to the Verizon store at that same location and Joseph was a rude he was behind the counter told me to be a $50 charge to swap out my phone but that they didn’t even have any more iPhone 11. Then I spoke to Antonio who would even help me because he said I offended him and I’m trying to still figure out how I offended him. I asked who are the manager who happened to be Charlie Kulu. I told him how rude Joseph and Antonio we’re.. Nobody would help me and I had to wait in line for about 25 minutes which shouldn’t happened because the phone was defective and they should’ve taken care of me first, According to Jenna at the corporate office at Verizon. Finally, a very nice lady at the same Verizon store named Judy turned my phone back on but I asked for a new phone because this phone is not working-correctly. Charlie, the manager said he would order me a new iPhone 11 Pro Max, but when I called the corporate office and spoke to Jenna she said there’s no order for a new phone for me so Charlie lied. It’s almost like they’re used car salesman but in a Verizon store I asked for my trade-in to be given back to me so I can get out of my contract with Verizon because you have 14 days to do so. They didn’t know what happened to my phone they think it might’ve been sent back to the company but they’re not sure. Their attention to detail is horrendous. So now I’m stuck at Verizon for two years.
Response: This is not the experience you should expect as a Verizon customer, Jazz. We hold ourselves to the highest standards of integrity and customer service. We apologize for any treatment that made you feel otherwise. We hope you will give us another chance to win back your trust and confidence in the future.

Kofta Kit: The staff here is very uninterested in helping. I had to return to the store multiple times for a problem they claimed couldn't be fixed even after calling Verizon to confirm that the fix was in the store. After asking for employee ID numbers to report to the corporate office they were suddenly able to resolve my issue. The entire experience was very off-putting. The manager is extremely irritable and unhelpful. I hope to never need their services in the future.

Michael-Ann Henry: Terrible service. Covered my bill with confusing credits and charges so it wasn't clear how much I've actually paid and what my refunds were. One of the managers tried to sell me a $100 phone case that I didn't even want! They are scheming and sneaky and not clear about all of the random extra fees and charges. I think there are 2 good employees there but the managers are surely the weak links.

17. T-Mobile

LEAVE AN OPINION
41 reviews
T-Mobile
Location
4.6
Products/Services
4.2
Possibility of Parking
4.5
Attention
4.9
Prices
4

Address: 5210 South Dakota Ave NE, Washington, DC 20011

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 684-2136

Guy: Cell phone store


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T-Mobile: what do users think?


Jaya Wilson: This was such a great experience for me! Jerique was a huge help when I was trying to repair my phone. Great customer service! Always a helpful experience when I go to this store.

Fabiana Perera: Story had us switched over to Tmobile in under an hour. Great customer service!

Ronald Rice: Employees worked for a little over an hour to fix my pin issue with my phone. They would not stop until they resolved my issue, all the while being polite about the wait and handling other crisis from other users.

Dalonte Parker: Best Tmobile store I've been to in the DMV area by far. Super friendly staff and quick, only thing I wish they were closer to where I lived.

Hewan Mengistu: By far the worst experience so far in any business. I was told on 7/6/2021 my replacement phone would be in the next day, to pick it up, but first call to make sure it is there. I called at 1pm 7/7/21 was told to call back at 5pm. I called back at 5p was told it was not there to call the next day. Frustrated need my phone for work I asked why they can't give me a temporary phone. I was told T-Mobile wont do that for a sprint costumer. On 7/8/2021 Frustrated out of my mind I called @ 12p was told the phone was on FDX truck to call at 5pm again. I called at 6:10pm to be placed on hold for 30min. I hang up called back at 7:06pm the guy picked up I asked why he kept me on hold for so long. He replied ohhh .. sorry what was your name? I told him my name. I pleaded to please don't just keep me hanging. He laughed.. and said he will be back in few minutes. I Waited another 10 minutes. hanged up and called back again. I knew they close at 7:30 so fighting chance to get my phone. Only for the same guy to pick up and tell me my phone was not there. He told me UPS didn't deliver. Not sure what to do here ... GOD HELP ME !! So, the next day 7/9 since I did not hear from the store until 2pm I decided to go in person. The store manager greeted me and asked how can she help. When I told her my name she immediately know who I was, due to the fact I had written the above review. She apologized for the way I was treated. She went on explaining how next day deliveries are normal practice; however, due to COVID deliveries have been unpredictable. She actually made me feel heard, she even comp me with screen protector. She apologize for the way I was treated... again.. and again. I even purchased two additional merchandise. Manager was very professional and efficient.
Response: Hewan, I'm glad I was able to assist you yesterday with your concerns. As discussed yesterday you can reach out to me directly in the future for any issues. I'm so happy that we were not only able to rectify your issue but provide you customer delight and assurance that we will always be there for your wireless needs. Thank you again for your loyalty you are truly valued as a customer!

Janet Williams: I received outstanding customer service. I came in very stressed and they helped me solve all my issues. They are kind and make sure all my needs were met. I suggest this location to everyone.

Sherry Pate: Excellent customer service. They spent so much time and helped me every step of the way. This store is great for the elderly because they are patient. James helped me and was so kind he took his time and was extremely patient. I recommend this store to everyone especially the seniors.

Robert Boyer: This was an “”AMAZING” experience! Scenario: New Apple iPhones and Apple Watch’s purchased from different locations connected to the same plan. Good to go! Apple Watch’s cellular plan could not be activated after three days and 3x three hours on the phone with Sprint, T-mobile and T-Moble Store. Fourth call to Sprint Customer Service was the “Best”! Thirty minutes into my account, corrected errors, confirmed corrections, then referred me to this Sprint/T-Mobil Corporate Store. Good to go! Arrived, welcomed by all employees on the floor! Feeling good from this point! Explained situation to Ms. Raliant Dosunmu, with her patience, explanation and multiple questions with Tech Support (Sprint & T-Mobil), we had a very frustrating and confusing problem solved. The most important thing to note is how well the employees work together! Multiple situations, new purchases and my difficult problem three days ago. They really did an awesome job attending to everyone’s needs! No one got upset, impatient or stormed out during my 3hr visit. Congratulations to the entire staff! I would 100% revisit this location and highly recommended this location!
Response: We appreciate you Rob! Welcome to the Magenta family! It’s frustrating when things don’t work as they should and thank you for allowing us to make things right!!

Theresa Garza: I'm not really sure about my experience at T-Mobile, when they first came we were told that there was no water damage then the clerk took my son's phone walked outside then went behind the went behind in the back room and then came out and said that there was water damage. This made me feel that something could have possibly have been done then they told us it if you could not get his replacement phone and basically pushed him to buy a new phone. I am very suspicious of this behavior my son did not have the money to pay for new phone but he had to buy something because he needs a phone to communicate in his line of work. Was not satisfied this is the first time I have not been satisfied with T-Mobile and we have been a customer for many years. Yeah y'all want this
Response: I’m sorry to hear this Theresa. That’s not the experience we want for our customers! Dealing with a phone that isn't working right is always frustrating. If you feel inclined, feel free to give me a call at (202)-830-9890 so we can talk further about what happened. Once again I apologize on you having a negative experience.

Annita Waller: I had such an amazing experience with Rali. She went above and beyond to ensure my new phone and accessories were perfect. She went as far as going to another location to acquire a privacy screen for me. That’s CUSTOMER SERVICE!!!!