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1. Target Mobile - Washington
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5
6 reviews
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Address: 3100 14th St NW #201, Washington, DC 20010
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 777-3773
Business type: Cell phone store
Lorna F: Nice variety of items including groceries. Great staff.
LAKIA ROBINSON: Love this target store
2. DMV Unlocked Wireless - Washington
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5
237 reviews
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Address: 1933 18th St NW Suite A1, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 986-0456
Business type: Cell phone store
Caroline Rose: I’ve been in this place a lot recently trying to figure out how to get my work laptop keyboard fixed. Each time they were very helpful and knowledgeable about what I needed to do and ultimately were able to order the part I needed and install it. Overall they helped make a very frustrating experience fairly painless!
e h: Visited the store today as had issues with the lightning dock on my iPhone and it wasn’t charging anymore. The staff at DMV took care of me straight away and resolved the issue in minutes. Strongly recommend d these guys.
Omar Xavier: great customer service. very informative. they work with you and very trustworthy. they fixed my ipad in a timely manner and i was more than satisfied. this is my new go-to place!!!
Ryann Shelburne: Highly recommend them! They have incredible service and really great products! Super easy to walk in a get a new phone!
Judy Gaskell: He was wonderful and made my transition from a dead Nexus google phone work. I highly recommend this service. Go here first before you use more expensive and not as good places.
Jonathan Anderson: DMV wireless was fair with there assessment and evaluation of my Mac book. Definitely would recommend them to a friend looking to get top value on there Apple product.
Maria Victoria Castillo: Love this place! When Best Buy wanted me to “just buy a new iPhone” for $800 bc I needed a new battery for my iPhone 6, at DMV they replace the batter for $60. Phone still good 1.5 years later!
Candice Phillips: Carlos and martinez were very respectful and help me with my problem I will recommend service to them all the time
3. Target Mobile - Arlington
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4.9
4 reviews
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Address: 1500 Wilson Blvd, Rosslyn, VA 22209
Schedule: Open ⋅ Closes 9PM
Telephone: (571) 777-2438
Business type: Cell phone store
Daphne Hardy: Not the hassle of the big box aka no clearance or shoes
She did that: Nice place for short pick ups... limited to Variety... sale smartphones from the best companies in the world including cable and internet
4. T-Mobile - Washington
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4.9
84 reviews
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Address: 2300 Washington Pl NE #108s, Washington, DC 20018
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 269-2151
Business type: Cell phone store
Abdur Rob: Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
Raymond Harper: I’m not yet a T-Mobile customer but I will one day on my time. Today me & my friends came here to get headphones &! Rob the big black guy really helped me out a lot & his customer service experience is perfect. I’ll be back again one day-Rollingray
brittney mathis: Very bad customer service! I called in to see if they had the phone I wanted to upgrade to in stock. The young lady who answered sucked her teeth and then proceeded to ask if I had called earlier, when I said no she put me on hold and never came back.
Ryan D: After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
JT “JT” K: Least helpful T mobile I have ever been too. Answer is always they can’t help I need to call customer service but when I go to another store amazing any other store fixes the issue no problem.
Diamond Holliday: Worst customer service! Do not come here! They made a huge mistake on my account and basically told me it was nothing that they could do.
Dani Weymouth: One word: horrible. T-Mobile as a service is good but the store at Washington Place is horrible. There were two reps, each with one customer, and I was next in line. Watched one of them take two personal calls instead of concentrating on helping the customer in front of him and wound up making a basic mistake. I waited a half hour before I finally called Customer Service FROM the store.
5. T-Mobile - Washington
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4
97 reviews
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Address: 1146 Connecticut Ave NW, Washington, DC 20036
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 429-0715
Business type: Cell phone store
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
6. Verizon - Washington
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3.8
114 reviews
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Address: 1529 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 880-1077
Business type: Cell phone store
Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Catherine Hargrove: Try another store. The most pleasant person is the security guard. Be prepared for attempts to sell you more than is needed/wanted or that what you ordered is not in the store.
Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Kim Heyn: I would not ever use this store. Someone walked into this store and committed a fraudulent charge to our Verizon account and purchased a new phone using an upgrade eligible account. This completely disabled our phone by upgrading to new stolen phone. The employee of this store did not check ID and gave the fraudulent person the new phone. This has been the most awful experience and incredibly inconvenient. All could have been avoided if employee had checked ID information. .TayKe9k is the rep id on receipt
Adriana Gill: This is the worst verizon store i ever been to. They messed up my order when i preordered the new iphone 13 in store. i asked the worker who was assisting me, did the order go through and he said “yea that’s why the receipt printed.” but when i called verizon support they couldn’t even find my order and said it didn’t exist. when i went back to the store the manager was unhelpful and didn’t care that my order was messed up. i had the receipt and everything, she didn’t even look at it. And the workers are untrained and barely know what they’re doing. They’re are telling me things i can do like trade in my phone and order two phones, while the manager is telling me i can’t do that. So how about we train the workers better so i don’t receive the wrong information thanks.
Pooja Dave: Good and fast service. Courteous staff :)
7. T-Mobile - Washington
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3.8
26 reviews
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Address: 1406 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 741-9739
Business type: Cell phone store
M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Neda Pahlavani: I came in here to jump my phone. However they couldn’t help me AT ALL! They couldn’t even tell me if i had any protection on my phone. They were trying to send me all the way to the apple store! Lol to answer my question to see if i had insurance on my phone. After probing some more they gave me the insurance carrier number to call. How come they couldn’t give me that initially? Instead they wanted me to drive all the way to the apple store?? Lol wow. So much for customer service. People are so non logical and robotically lazy since covid. Its a shame.
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Arvydas Maminishkis: Not sure why this store exist. You can not hold any phones in the hand. They all glued to the stands like in museum Update. I went to store back and nothing changed! Manager promise is empty just for the show. Lowering review to one star
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Angelina Loada: Very disappointed in the phone SE buyers Remorse. They wouldn’t even order the phone I wanted the female said I could get the iPhone 11. I asked for the. iPhone XR not the 11. Plus $75.00reshelf. 😯 not happy with T Moblie let’s pocket Money$$$$$$. Ive been on the phone with Tmoblie back and forth for hours y days. Not happy been a customer for years. Have TVision not happy with issues there as while.
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
8. AT&T Store - Washington
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3.8
80 reviews
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Address: 1050 Connecticut Ave NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 872-6819
Business type: Cell phone store
Lou Costanza: Location is convenient. The staff person I worked with to upgrade my iPhone was friendly and walked me through the process seamlessly. They have a nice selection of cases and accessories. Happy with my experience.
Erika Maye: Got my new iPhone at this store about a month ago. The service in store was great but when I got my bill the next month, I realized the representative I was working with, Marcus, hungry for commissions I guess, added a whole new line of service to my account for an iPad that he knew did not exist. I had an iPad on my shared plan ($10/month) that I had given to my niece and my brother had recently added to his account and I asked Marcus to remove it from my account. He said he could not do that in store and instead removed the iPad from my shared plan and put the phantom iPad its own separate plan for $130 per month! I had to spend more than 30 mins on the phone with an AT&T customer service agent getting it removed. I hope he loses his commission and job.
Dorean Seaborn: Marcus was extremely helpful with two phone activations. Thank you for the excellent customer service
Gregory Adams: helpful staff who were able to diagnose my problem inside of ten minutes. but store not open at 9am as advertised.
Ernesto Severino Escaler: Customer service was excellent! In all honestly I’m not a huge fan of att’s prices and their “throttling” on the unli data plans. Terrence was amazing though! Supremely efficient and informative! I’d highly recommend seeking him out for any assistance!
Teddy Cohen: Got my new iPhone 13 mini. With the help of the amazing Nijee, I had an overall awesome experience. Great location to get problems solved.Only reason I’m not giving 5 stars is because the Manager has serious attitude with customers and is more of a problem finder than a solution finder.
Lizz Davis: I made an appointment so I didn’t have to wait, I went in right at my appointment time. There was one sales associate on the floor and one security guard. The sales associate was helping another customer and told me he would get to me in a second. I walked around and then ended up sitting down to wait. Another sales associate came out on the floor, I figured she would be able to help me but she just started cleaning the tables and handles (Which, with Covid I do appreciate). I sat there waiting for 20 minutes and then realized the second sales associate would not be helping me so I got up to leave. As I was leaving she was cleaning the doors, had headphones in and seemed like she was on a phone call. Not happy with the service here compared to other AT&Ts.
Panjai Paiboonpong: Walked in for top up plan but sales try to sell new phone said sim not compatible no more! Walked out and went to AT&T in China town to get it done. Terrible:(
9. Simple Mobile - Washington
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3.2
18 reviews
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Address: 3533 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 882-0501
Business type: Cell phone store
Ambria Smith: The guy that answers the phone is unprofessional, rude, and nasty. Don’t bother doing business at the Washington DC location. He deserves to be FIRED!
Luis Gonzalez: one of the worst places i have visited
Arturo Restrepo: (Translated by Google) Worst place ever in town to get / buy / pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. The worst place to buy or purchase any service, the deal is derogatory and if you neglect you, you will be ruled out because you ask them something. I do not recommend it. Surely the owner did not attend me. (Original) Worst place ever in town to get/buy/pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. El peor sitio para comprar o adquirir cualquier servicio, el trato es despectivo y si te descuidas te reganan por que les preguntas algo. No lo recomiendo. Seguramente no me atendio el propietario.
Roberto Zegarra: (Translated by Google) Lousy experience(Original)Pésima experiencia
David Pabon: (Translated by Google) Good phone plans, cheap, without a contract of permanence (prepaid) (Original) Buenos planes de telefono, economicos, sin contrato de permanencia(prepago)
GERARDINO EN LA CANTONA *******: (Translated by Google) Family promotions 2021 (Original) Promociones familiares 2021
Yesenia Ramirez: (Translated by Google) Excelent service(Original)Exelente servicio
10. T-Mobile - Washington
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4.1
44 reviews
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Address: 726 7th St NW, Washington, DC 20001
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 759-5226
Business type: Cell phone store
William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Abrar Thabit: Emilio was very helpful and kind!
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
11. AT&T Store - Washington
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4
149 reviews
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Address: 1518 Connecticut Ave NW Suite 4, Washington, DC 20036
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 462-1643
Business type: Cell phone store
Gabriella Curtis: The representative was very kind and helpful. Everything went smooth. He even helped me with my son who needed to use the restroom. He fixed my phone in a couple minutes, set up a new SIM card and also helped me to get some accessories. The check out was fast as well. Overall I am very satisfied.
zhenia quinn: Melissa Smith @ DuPont Circle went above and beyond to ensure we got a new SIM card! She had excellent customer service and we had some what difficult situation regarding our account. Melissa made sure everything was resolved and we were able to have everything working!!
Daniele Moro: After many years as an happy customer of this shop ,I must say that it became unbelievably bad. Two visits ,meeting two different associates and zero empathy. Phone on display I wanted to buy ,moreover, was dead. Changed provider 🤐🤐🤐after 10 years
Rose Fell: I had a very satisfying experience at this branch of at&t. The personnel were very friendly and my issue was quickly resolved. I set up my phone plan and autopay in one visit.
Rania Berro: The team there was great, so professional and helpful they help me to fix what i need with patience and improve service skills to. The procedure took time and they still patient and polite. They love their job. I want to Mention Sweet India and Marlo for their efforts, they’re awesome people😍
Angela Tichenor: Terrific experience! Very knowledgeable and helpful during a stressful situation! Went above and beyond to ensure we were squared away and received the best deal possible for what we needed! Thank you!
Maddie Tinsley: By far the best customer service experience I have ever had! Melissa was absolutely fantastic and so helpful! Highly recommend!!
Jim Laurenson: Amazing customer service! I had no idea what kind of headset to buy to replace the one I had lost, and Melissa quickly narrowed the many options down based on a few questions. She knew exactly how each of them worked, knew the pros and cons, answered all questions very well, offered to let me try them, etc. I was very impressed!
Mandy Seo: It was a very unpleasant experience in the store. The rep who helped me from the store just signed up for phone insurance without my consent. (I wish I can remember his name. He said that he is Dominican) I got an email from At&T that I signed up for the insurance and I was very disappointed honestly I couldn’t believe that he did that. He didn’t even mention the insurance at all. He also kept asking me why I am using a Samsung phone his all family and friends are using iPhones. I would say it was inappropriate and unprofessional
12. AT&T Store - Washington
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4.3
83 reviews
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Address: 1057 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 333-3373
Business type: Cell phone store
Gabrielle Hoffman: Marco was the best! He not only was able to transfer everything from my old phone to my new phone perfectly, but we also had a great conversation while waiting for everything to transfer. 10/10 would recommend going here if you have any att needs.
Britnee’ Morgan: Marco was great! I really enjoyed getting a new phone, he made the experience smooth & enjoyable. Great customer service!
Karla Valcourt: I had a great experience with Marco! He was attentive and super patient with me. Thank you, Marco!
Leanna Cristofano: After not being able to accomplish getting a new iPhone through the Apple store up the road, I headed Down to the at&t store to see if they could help, and not could they help!! I’m not sure why Apple struggles with AT&T customers but they couldn’t get anything done for me. I walked Into the at&t store and Ashley and Michael immediately knew what was wrong and how they could help. To say it went flawlessly is an understatement. They were able to get me a phone and get me set up in less time than I had Spent at the Apple store trying to get the exact same thing done. They were helpful and friendly, and showed me a deal to get a screen protector and a case for under $30!! My case and protector were each $45 a piece!! They both made me day by being so kind and helpful and overall so friendly. Its amazing the difference the vibe of that store compared to the Apple fiasco. 100% recommend coming here if you’re looking for a new Apple product and you have at&t vs the Apple store.
Giovanni Gutierrez: horrible customer service, agent dismissed me within 2 min of speaking to him after making me wait for 15 min. Told me to call customer service and that he could not help me. After three long hours on a call, they informed me that my agent ASSUMED I was not a business member (which he never asked) and that there’s different policies for business members. He could have helped in store with no problems. Meaning I wasted hours on the phone and a store visit solely because the agent decided to not do anything on his end, instead he chose to sit in comfort when he could have been finding critical information regarding my case. This store needs major training on AT&T policy and ensuring great customer service, especially in such a location.
Bita Motesharrei: Terrible experience. Was there yesterday to upgrade my phone after he had ordered the phone I wanted. It took him 15 minutes just to process the tax difference of the two phones after swiping my credit card at least 15 times and in the end not being able to process the exchange. In the end, he still put some charges on my credit card even though I walked out of the store without getting anything. Worse than that, I received two emails of receipts of other customers who had purchased products and were in the store sent to my email. Complete lack of privacy. Completely freaked me out. They never answer the phone and the manager was not on the site yesterday.
Travis Hardman: Great experience from Malik at this location. Best I have ever experienced at an AT&T store in many years.
13. T-Mobile - Washington
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3.7
110 reviews
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Address: 3225 14th St NW, Washington, DC 20010
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 518-5268
Business type: Cell phone store
Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
Tra My Nguyen Thi: Very bad customer service.I called to cancel my plan on 04/22/2022.They told me that my billing cycle from 03/10-04/09.So if I call after 04/09 I need to pay full month with amount $120.00 for 2 lines.I agreed to pay full month.She told me to call back in May to make sure that I don’t own anything else.So I called back And she told me that I don’t own anything from T-Mobile.That why I told her to remove my automatic payment on T-Mobile account.And then after that in June I received a letter from them to ask me pay for amount $130.00 because I cancelled my plan that why amount go up.And the period date also different with the customer service said from 04/17 to 05/18.I feel like they want to take money from your pocket if you cancel plan.I called back and explain them what’s was happened to me and the lady name CINDY told me that she asked her supervisor and her supervisor approved for me only pay 5 days from 04/17-04/22(5 days I used with T-Mobile) with amount $21.67 and She said I don’t have to pay anymore .They are cheating me.After I paid that amount they sent me a letter ask me to pay $103.88.If not they will send me to collections.First time in my life it was happened to me that a big company in US trying to cheating customers.I called back to customer service and lady name Elizabeth blame to Cindy fault and said I still need to pay $58 instead of $108.33.After that she tried to transfer me to her supervisor name Fred.And he tried to blame his staff didn’t get train well and he still want me to pay full amount but he will give me $50 credit.They are very awful customer service.Be careful if you want to transfer to T-Mobile.You will get the same situation like me.I’ve been with T-Mobile almost 5 year’s and last thing I received from is the BAD CUSTOMER SERVICE.Go to another carrier you will get better deal.
Gigi Mathews: Terrible customer service, The guy had an attitude of a bouncer, even a simple question seem like it was going to explode his bird brain.
Crystal Dixon: Came in yesterday to get phone serviced staff was very rude except the guy.Nobody greeted me and one lady short African American was loud and rude.She rolled her eyes at me like I was an issue coming there.They are biased towards customers all the women spoke and wished Happy Valentines to everyone but me that came in.Be advised go to gallery place location lovely.
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Gabe: Went in June 2019 and the rep was on his phone taking a personal call the ENTIRE time he was “helping” me. Traded in my phone and the guy said I would only pay a fee of like $50, which I paid up front at the time, only to find out now I was tricked into financing a $600 phone. The customer service reps are about as bad as it gets. Go literally anywhere else.
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
Elron Russell jr: This store has the over the phone customers service. I called the phone picks up and hangs up then, I called again some guy answers but doesn’t state that this is T-Mobile, so I asked and also ask is there any deals for the phone he said “yeah, only the trade in a eligible phone get up to 7 hundreds dollars toward a new or something like that.” I gave a quick pause, and responded “What about if u already had account” he said no nothing really and just paying for ur phone for what it cost.” Then the phone hung up again, so I wrote this statement they need some better customer services representatives.
Colton Cooper: I came to this place and asked a female staff about the postpaid plan. She said it was $85 including tax and fee for one line. I told her i saw it online only $70 but she kept saying it was $85 for Magenta. When i asked about iphone 11 Pro she just answered like she didn’t appreciate customer who came to the store. She wasn’t friendly at all and acting like a person who doesn’t like her job. I just left the store without any question. Avoid this place at all cost. A bunch of liars.
14. AT&T Store - Washington
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4
319 reviews
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Address: 785 7th St NW, Washington, DC 20001
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 737-0233
Business type: Cell phone store
Thatohatsi Malope: Possibly the worst customer service I’ve ever received. I went in to purchase a new phone and service plan, the store manager was helpful and I was out there within 2hrs with a “free” Apple Watch, they were apparently giving this to new customers who were first responders or educators. Within a a few hours I receive emails from AT&T thanking for choosing to use their services and for applying for a mobile business agreement on behalf of my business. I don’t have a business and I hadn’t applied for any business agreement. Along with that email I also receive a receipt for my purchase, the phone and to my surprise the “free” phone….that wasn’t free. I am unable to get help over the phone nor am I able to sign into the app. I go into the store only to be met with hostility from the same store manager, Robert Greene, he is dismissive and rude & tells me that he was helping me out because a business account offered more discounts & that after a few billing circles the watch would be free. He claimed to have explained all this when I initially came in to purchase the phone, he didn’t. Nor did he have consent to open a business account and enter into any agreement on my behalf. It’s ridiculous and I imagine a few kinds of illegal for AT&T and it’s employees to use our personal information in this manner & without any consent all in the name of doing folks “a solid” at our expense. I am genuinely disgusted by Mr Greene’s behavior, no patron should ever be spoken to in that manner and tone. I’d advise using a different AT&T location, I certainly will.
Ryan Warwick: I literally received some of the best customer service I’ve had since becoming an AT&T customer back in 2012 from one of the store supervisors, Jelani! Not only did he take the time to do some heavy digging into my account to determine the root of a problem I had been attempting to solve for months, but when I ran out of time (we had been looking into matters for over an hour), he was kind enough to offer I come in the next day for him to advocate on my behalf with the Loyalty Department. I came in the next day and he continued the same level of patience with my situation and due to his vast understanding of company policy, was able to work with a corporate supervisor to ensure my issue was finally resolved and put to rest after 4 months of being given the runaround via other remote staff! (At one point, he even sought to ensure the security of other staff members when a pedestrian/non-customer attempted to haggle the staff with incoherent questions, while still being attentive to my issue!) Given the current social climate of today, it was completely refreshing to be given above-and-beyond service when there is enough bad news to juggle—it’s no surprise Jelani holds the position he does within the network and I hope to see him excel even further, if that’s his goal. If you have any issues with the your services, and/or just seeking good old fashioned customer care with your purchases, he’s for sure your guy!!
Elizabeth Hodges: Was a bit of a wait to be helped but it was a Friday night so it was expected. After 30 minutes of waiting on the couch and watching the Lifetime Castle Marathon, I was helped out by Giovanni. He was very attentive and respective of me and my time and was able to hook me up with a new phone and all. All in all, a 10/10 experience!
Cracked Menace: Love the experience there, the people was nice Luad or Laud was the name of the person who helped me and he was amazing. He was very welcoming and he knew what he was talking about. Overall great experience
Kurtis Bertram: I signed up for a new plan with 3 new phones. Representative Aaliyah added 15$ per line insurance without telling me. They also double charged my credit card for tax on one of the phones. I called the store twice, the second time they put me on hold then hung up. I went back to the store and they claimed they could fix either error. Recommend I call a 1-800 number. They couldn’t help either. No different than other carriers. Will update review if corrective action is taken. Otherwise, I will be returning devices and cancelling my plan.
Zagery Oliver: Upon moving from T-Mobile to AT&T I had a very confusing situation being originally signed up through aTarget Representive. I eventually went to the 7th NW location in DC and my experience was excellent. The customer care was professional and very considerate, I also got my situation resolved without all the unnecessary stress, which is extremely uncommon going into these cell phone carriers establishments. Out of all the time that I have been using a cell phone, I never experienced great customer service. I also account it to the leadership of Ariel Matos and Amanuel Tigeneh, and also Aisha.
G H: Shockingly unhelpful. I’m a long-time AT&T customer who recently moved to DC. Went in asking about prices for an iPhone upgrade and the representative was unable to tell me the cost of different models but wanted to know what I wanted to buy. How am I supposed to know without knowing how much it will cost? Then they started upselling accessories for the iPhone that they couldn’t tell me the price of! When I refused to buy without knowing the price of the iPhone, the manager said that I should look on Apple’s website for the price. I know my AT&T plan comes with better deals than the regular cost, but it seems to be news to that store. Didn’t appear like anyone there wanted to sell me a phone (only the accessories). Was practically ushered out the door. @AT&T you might be losing money with this store.
15. Verizon Authorized Retailer - Russell Cellular - Washington
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3.6
203 reviews
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Address: 5252 Wisconsin Ave NW #002a, Washington, DC 20015
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 810-0441
Business type: Cell phone store
LaBria Weaver: I have no idea what’s this store’s problem! I have been calling them since November when I went to their store during business hours and they were not open they are never open. As you can see from all the notes on the door and the routers left outside. I drove 40 minutes to this store to return a router and they have literally never cleared their voicemail or been open. When I talked to Verizon customer service they tried to charge me for this stores incompetence. And watch when I leave this review they leave a super general “sorry for this bad experience” response. But why are you all not open during business hours or at least updating your hours to reflect when people will be in. Close down the store at this point
Nechama Liss-Levinson: Antonio was outstanding in helping me to get a new phone. He made the experience smooth & easy. The transfer was quick & easy. He also realized that the case I had chosen was t fitting tightly & suggested I choose another one. It was a wonderful experience, which I’d say is unusual in getting a new phone!
Philip Lu: The store employee Antonio provides great service and is very professional. He helped me with my Verizon bill which is normally frustrating but he made it an easy process.
Jereis Smith: See I lost my phone and I thought I would recover it but unfortunately it never was found. So I had to go and get a new phone which is one of the hardest things because your old phone is one of your most personal and most best things that you have. So upon arrival I met Ahmad Who was very patient and listen to everything that I was saying the whole experience was absolutely wonderful. He took his time and help me figure out what kind of phone I wanted and got me the perfect upgrade and the perfect color I would absolutely recommend going to this Verizon store it’s very quiet and not very busy so the sales consultants are able to help you with everything. All I want to say is Thank you Ahmad! You made it so easy. Jereis
Pedro Labarca: David was amazing. He was alone at the store and while helping me he was able to multitask and also take care of other customers as they were coming in. He did this by using moments that the system needed for my issue. So without forgetting me he kept the queue of new customers to the minimum. He was also very courteous and friendly. A welcome experience for me.
Michael Maiorana: If I could give 0 stars, I would. My phone broke and I wanted to replace it before I left for upcoming travel. I was informed on verizon.com that this location had phones in stock to purchase and pick-up. I ordered online expecting to expedite the process/save time; however, throughout the day, I received no confirmation from the store. As I was leaving work, I called the store several times to check on the order and was unable to get through to an employee. According to their pre-recorded message, "they were unable to answer my call because they were assisting others." Yet, upon arrival, there were no customers in the store...and the door was locked (during their business hours). I stood outside along with another customer for 10 minutes until an employee finally availed himself from the back office. Then, sure enough, the employee informed me that there were no phones in stock.... and do not get me started with his customer service skills
Tashi T. Gyanga: I was told to return the old Fios wifi box at this location, but the door is closed and nobody is here. I waited for 20 minutes but not hope!
16. Verizon - Washington
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3.7
81 reviews
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Address: 1318 F St NW, Washington, DC 20004
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 880-1077
Business type: Cell phone store
Helina A: The worst customer service. Never again will I deal with Verizon. I’m discontinuing all my 5 Verizon accounts and advising friends to do the same.
Hongyou Xu: I feel that Verizon Store is best one if you want to get your necessary easily. The same store in Alexandria City VA I went there but hard to find my necessary this morning.
Ryan D: I hate Verizon. They scammed me out of my $500 dollar gift card. Horrible customer service. Stay with your current plan.
Hardrick Pooler: Adan is a lifesaver! He was able to get my iPhone unlocked when the Apple store couldn’t. He helped me reset my iPhone and recover my data the way it was before. He is an asset to Verizon and should be commended.
Jazz Mooney: I bought a phone from Adan At the Verizon store on F St. and 12th NW. DC. They seemed very nice and the store until my phone didn’t work which is an iPhone X 11X Pro Max. I turned on the existing update and it cycle for an hour and 10 minutes which is never happened since 2004 on any of my iPhones. I took the phone back to the Verizon store at that same location and Joseph was a rude he was behind the counter told me to be a $50 charge to swap out my phone but that they didn’t even have any more iPhone 11. Then I spoke to Antonio who would even help me because he said I offended him and I’m trying to still figure out how I offended him. I asked who are the manager who happened to be Charlie Kulu. I told him how rude Joseph and Antonio we’re.. Nobody would help me and I had to wait in line for about 25 minutes which shouldn’t happened because the phone was defective and they should’ve taken care of me first, According to Jenna at the corporate office at Verizon. Finally, a very nice lady at the same Verizon store named Judy turned my phone back on but I asked for a new phone because this phone is not working-correctly. Charlie, the manager said he would order me a new iPhone 11 Pro Max, but when I called the corporate office and spoke to Jenna she said there’s no order for a new phone for me so Charlie lied. It’s almost like they’re used car salesman but in a Verizon store I asked for my trade-in to be given back to me so I can get out of my contract with Verizon because you have 14 days to do so. They didn’t know what happened to my phone they think it might’ve been sent back to the company but they’re not sure. Their attention to detail is horrendous. So now I’m stuck at Verizon for two years.
17. T-Mobile - Washington
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4.4
41 reviews
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Address: 5210 South Dakota Ave NE, Washington, DC 20011
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 684-2136
Business type: Cell phone store
Jaya Wilson: This was such a great experience for me! Jerique was a huge help when I was trying to repair my phone. Great customer service! Always a helpful experience when I go to this store.
Fabiana Perera: Story had us switched over to Tmobile in under an hour. Great customer service!
Ronald Rice: Employees worked for a little over an hour to fix my pin issue with my phone. They would not stop until they resolved my issue, all the while being polite about the wait and handling other crisis from other users.
Janet Williams: I received outstanding customer service. I came in very stressed and they helped me solve all my issues. They are kind and make sure all my needs were met. I suggest this location to everyone.
Sherry Pate: Excellent customer service. They spent so much time and helped me every step of the way. This store is great for the elderly because they are patient. James helped me and was so kind he took his time and was extremely patient. I recommend this store to everyone especially the seniors.
Robert Boyer: This was an “”AMAZING” experience! Scenario: New Apple iPhones and Apple Watch’s purchased from different locations connected to the same plan. Good to go! Apple Watch’s cellular plan could not be activated after three days and 3x three hours on the phone with Sprint, T-mobile and T-Moble Store. Fourth call to Sprint Customer Service was the “Best”! Thirty minutes into my account, corrected errors, confirmed corrections, then referred me to this Sprint/T-Mobil Corporate Store. Good to go! Arrived, welcomed by all employees on the floor! Feeling good from this point! Explained situation to Ms. Raliant Dosunmu, with her patience, explanation and multiple questions with Tech Support (Sprint & T-Mobil), we had a very frustrating and confusing problem solved. The most important thing to note is how well the employees work together! Multiple situations, new purchases and my difficult problem three days ago. They really did an awesome job attending to everyone’s needs! No one got upset, impatient or stormed out during my 3hr visit. Congratulations to the entire staff! I would 100% revisit this location and highly recommended this location!
Annita Waller: I had such an amazing experience with Rali. She went above and beyond to ensure my new phone and accessories were perfect. She went as far as going to another location to acquire a privacy screen for me. That’s CUSTOMER SERVICE!!!!
