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Cell phone store
1. T-Mobile - Washington
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· 110 reviews
3225 14th St NW, Washington, DC 20010
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Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
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Electronics store
2. Best Buy - Washington
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· 2198 reviews
3100 14th St NW Ste 203, Washington, DC 20010, United States
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Kiffa Shirley: Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit.
Lady Elexia: I love best buy as a rule, no matter where I find them. The columbia heights location is nice, but it is a bit on the small side. While I could find the basics, their selection of new items was a bit lack lusture. Customer service is always perfect, at least in my experiences.
Dawn Develin: Mack was amazing. He sat with me patiently and help me with my phone purchase. I very confused and not very savvy with technology and he treated me with respect and help me through every step without getting frustrated. Overall everybody at Best buy has been phenomenal but he went above and beyond.
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Cell phone store
3. T-Mobile - Washington
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· 26 reviews
1406 14th St NW, Washington, DC 20005
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M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
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Electronics store
4. Walmart Supercenter - Washington
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· 7111 reviews
99 H St NW, Washington, DC 20001
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Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.
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Cell phone store
5. T-Mobile - Washington
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· 44 reviews
726 7th St NW, Washington, DC 20001
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William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Abrar Thabit: Emilio was very helpful and kind!
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
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Electronics store
6. Walmart Supercenter - Washington
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· 5946 reviews
310 Riggs Rd NE, Washington, DC 20011, United States
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Kev- keepingitreal: This Walmart Supercenter offers a wide variety of fresh fruits, vegetables and other optional food and items to choose from. Staff was friendly and helpful. This location offers a free underground parking garage.
Nsoseh Quistoran: I went there to pick some stuff for myself. Good prizing and amazing products. Recommended to go shopping 🛒🛒
K A: Easy, convenient and affordable shopping. I really enjoyed shopping at this particular Walmart location. It’s big, organized and well stocked. They have different sections such as the pharmacy, bike shop, auto care, money center, entertainment and household items section to mention a few. Express Self Checkout✅ ♿️Wheelchair Accessible Entrance✅ ♿️Wheelchair Accessible Parking 🅿️ Adequate Parking Space ✅ Shopping Cart Conveyor ✅ 🚻Restroom ♿️Wheelchair Accessible Restroom
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Cell phone store
7. T-Mobile - Washington
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· 97 reviews
1146 Connecticut Ave NW, Washington, DC 20036
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Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
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Electronics store
8. Walmart Supercenter - Washington
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· 6250 reviews
5929 Georgia Ave NW, Washington, DC 20011
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Arielle M. (Mermaid): This is the best Walmart in DC. I actually drive out the way to go to this walmart. They even have a better food selection than Giant. For Easter I found 48 count of empty eggs for 1.98!! Which is amazing because I would of spent way more if I went anywhere else!
Sarah West: A large mixed selection of items you can get any 3 for TEN DOLLARS. Selected high end new items are priced accordingly. Kids, mens, and womans apparel and shoes. If you have the knack for treasure hunting in thrift stores.....THIS PLACE IS FOR YOU. thrifty and unique pieces all year round
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Cell phone store
9. T-Mobile - Washington
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· 39 reviews
300 M St SE Spc A, Washington, DC 20003
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Brendan M: Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!
Danielle Crittenden: The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron (Aaron) did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!
Heaven Ramos: I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help
Ryan Curl: Conveniently located and clean. Tony was the agent who assisted me, who was very knowledgeable and anticipatory of what I needed. Seamless process.
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Cell phone store
10. T-Mobile - Washington
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· 585 reviews
1796 Columbia Rd NW, Washington, DC 20009
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Sebastian casino: was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
The WonDufful Channel: Melany Kisha and Karen were such a great help. Especially Melany My phone was such a nuisance. She was so patient. I needed a new phone. She helped alot. Thanks crew!!!
Elmer Mendoza: The Best service Melany was the very helpful 👌 👍 If you go this store ask for she is very nice good service..
Clare Mason: Great staff, fast workers and all smiles i love this location soo much !!!
melani perez: Great customer service! Very genuine and empathetic. great place to upgrade or purchase phone !
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Electronics store
11. Apple Carnegie Library - Washington
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· 537 reviews
801 K St NW, Washington, DC 20001
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Vi Rodriguez: This is a very cool building to visit. The history behind it is also very interesting which you can learn all about it in the basement. The building is very clean!! Lots of staff available to help answer any questions you may have. The first and main floor is the Apple store but it’s not like a regular Apple store. There is a huge selection of all of Apple’s products. On the second floor is a digital art gallery and the library but they were both clothed when I came on a Saturday. Still a cool visit and it’s free to enter and walk around.
livingmytruth 2: Michael, Gunner and Taylor were absolutely amazing. This was by far the best Apple store i ever been in. As soon as i walked in the door i was greeted by Taylor and Michael. They made me feel at home. They answered all my questions and eased all my fears about this big new location. Then i met with Gunner ( who happens to be deaf) and he was absolutely a joy. He was efficient, fast and he really made me feel comfortable through my process of getting an new ipad. Way to go Apple, this is the kind of experience i am looking for
Daria Willis: The Apple Store was quite an experience! I loved it! The staff was wonderful! Knowledgeable, helpful and courteous! I had an appointment for a phone and I requested help with my Mac laptop. They took care of it, cleaned it up and now its almost like new even though it is 8 yrs old! Excellent!!!
Vinh Mai: Great layout, no pushy salespeople, very helpful staff. My guy Marcus was fantastic from beginning to me leaving with a new phone.
Charlie Olsen: Great service from the staff. Walked in and immediately had a staff member helping me and was out with my purchase in less than 15 minutes. Also the library building has a museum upstairs that’s really cool. 10/10 shopping experience.
Seva Narkute: I have received the best service at this Apple Store location. I highly recommend making an appointment before visiting as this beautifully located store stays busy, although the staff there has been extremely helpful and understanding even on the times when I showed up without an appointment. :)
Mauricio Pretto: I had one of the best experiences shopping in my life here The person that was helping me was death and had a interpreter in a FaceTime to help him. This is the true inclusion of technology. Amazing! I left crying of joy! Congratulations apple! This was incredible!
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Cell phone store
12. T-Mobile - Washington
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· 149 reviews
804 H St NE, Washington, DC 20002, United States
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Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
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Cell phone store
13. Verizon - Washington
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· 114 reviews
1529 14th St NW, Washington, DC 20005
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Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Pooja Dave: Good and fast service. Courteous staff :)
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Mobile phone repair shop
14. uBreakiFix Eastern Market - Washington
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· 491 reviews
409 8th St SE #200, Washington, DC 20003
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Antoinette LaVey Williams (ALaVeyWill): They were very thorough with my old school HP 20" tablet. It is working beautifully now. Kiesha was AWESOME!
Allison Greenday: These guys are lifesavers! My phone’s charging port got dirty and it wouldn’t charge. After an initial review and quote to replace the part, they took it back to the tech for one final confirmation, and they were able to quickly clean the port and fix the problem. They then refused payment when I asked what I owed. Very friendly and I will absolutely be going back if I ever have another tech problem!
Rohan Pinkney: Cracked my screen on my Samsung Note20 Ultra 5G. I thought it could not be fixed. Made an appointment and when I got there I did not have to wait long. They told me it would be about 2 hours and they had it ready in less time than that. When I called they actually answered the phone. No long wait time if you call to check the status of your device. Phone looks like new and this location is located right off of Pennsylvania Ave. and 8th Street. Definitely would use them again. Great experience.
miss g: Sunday evening I requested a mail in screen replacement for my Samsung Galaxy S8. I recieved a call from the company the next day letting me know the process and the price. I printed out the paid shipping label and sent my phone Monday evening. Wednesday I received a call saying that they had received the phone and were starting the repair. An hour later I received another call saying the phone was all done and I needed to make the payment which I did Wednesday evening. I then received my repaired phone Friday morning. It was a very easy process, it was completed in less then a week and they communicated every step of the way. I would definitely use them again.
Lance Harris: The service person who took care of me was outstanding. His customer service was extremely professional and pleasant. The service was very fast. I had my phone repaired within an hour. Great job UbreakIFix!!
J'Lynn T.: John is literally heaven sent! I was having the worst trouble with my phone, the most complicated day, and I was being run around allllllll day! John went beyond customer service! He made sure I was heard, that I was helped, and that most importantly I left satisfied. John you’re AMAZING! If you ever need a repair go see the great team at the UBreakIFix at Eastern Market! They’re awesome, and John thank you again!
SuperSpeed21: Was easier to get my screen repaired over dealing with my service provider due to how easy it was to set up an appointment and get my phone back within an hour of wait time.
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Electronics store
15. Apple Georgetown - Washington
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· 1399 reviews
1229 Wisconsin Ave NW, Washington, DC 20007
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vze1nv91: At the moment Apple wants you to order their products online and only go to the store for pickup. I got there an hour before my reservation time and asked if I could get my product. They were gracious, did it and I was out in ten minutes. It was so enjoyable I almost splurged on an Apple Pencil. Apple is very particular about the buying experience and it shows in the professionalism of the staff.
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Cell phone store
16. Verizon - Washington
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· 81 reviews
1318 F St NW, Washington, DC 20004
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Hongyou Xu: I feel that Verizon Store is best one if you want to get your necessary easily. The same store in Alexandria City VA I went there but hard to find my necessary this morning.
Hardrick Pooler: Adan is a lifesaver! He was able to get my iPhone unlocked when the Apple store couldn’t. He helped me reset my iPhone and recover my data the way it was before. He is an asset to Verizon and should be commended.
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Cell phone store
17. Verizon - Washington
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· 133 reviews
1001 Connecticut Ave NW R1011, Washington, DC 20036
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Natalie Thomas: Super nice staff! I worked with Nikki and she was so nice and helpful, I was in and out in 15 minutes with everything I needed to upgrade my super old phone. She got me set up completely and answered all my questions. Everyone here seemed really kind to other customers as well and it looked like everyone was having a good time.
Rachel Murphy: Great experience today. Mose provided excellent customer service as we needed to reactivate lines and purchase a new phone. He was patient and ensured we we 100% setup before we left. Will definitely come back.
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Cell phone store
18. AT&T Store - Washington
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· 80 reviews
1050 Connecticut Ave NW, Washington, DC 20036
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Lou Costanza: Location is convenient. The staff person I worked with to upgrade my iPhone was friendly and walked me through the process seamlessly. They have a nice selection of cases and accessories. Happy with my experience.
Dorean Seaborn: Marcus was extremely helpful with two phone activations. Thank you for the excellent customer service
Gregory Adams: helpful staff who were able to diagnose my problem inside of ten minutes. but store not open at 9am as advertised.
Ernesto Severino Escaler: Customer service was excellent! In all honestly I’m not a huge fan of att’s prices and their “throttling” on the unli data plans. Terrence was amazing though! Supremely efficient and informative! I’d highly recommend seeking him out for any assistance!
Teddy Cohen: Got my new iPhone 13 mini. With the help of the amazing Nijee, I had an overall awesome experience. Great location to get problems solved.Only reason I’m not giving 5 stars is because the Manager has serious attitude with customers and is more of a problem finder than a solution finder.
19. Asurion Tech Repair & Solutions - Washington
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· 213 reviews
3510 Connecticut Ave NW, Washington, DC 20008, United States
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Haley Hughen: The staff here is fantastic. They do a free diagnostic and then will let you know the cost of repair. Candice was very knowledgeable and kind. They saved my laptop after I spilled water on it, I dropped it off on a Monday evening and it was ready Thursday morning for pickup. Will be back if I need any other repairs!
Zack Fowler: Positive: Professionalism, Quality, Responsiveness, ValueFast, easy, reasonably affordable. Extremely straightforward. What’s not to like? Plus, Amber, who did my repair (new iPhone 8 Plus battery) was an absolute delight. I’ll go right back here the next time I have a tech issue.
Madison Brumbaugh: I had an amazing experience with uBreakiFix, and particularly with Candice! Candice was super communicative and friendly throughout the process, always keeping me informed about what was going on. My laptop had been sitting around collecting dust for about a year, giving me the “blue screen of death” and an error message. I had tried to fix it myself but to no avail. Not sure how, but I guess once Candice was able to get past the blue screen and run the diagnostics on my laptop, it was all in working order. And I walked away without paying anything. ZERO DOLLARS. I will be recommending uBreakiFix to everyone I know! The easy scheduling, awesome staff, and free diagnostics will keep me coming back for sure!
Qiwei Wang: Just got my MacBook Pro back and had to write this review to thank the people here(they saved my life)! Dropped it on floor which resulted an impaired LCD and brought it to Ubreakifix, I assume it would take at least a week to get it fixed but it only took three days(dropped on Monday, Wednesday the parts that needed for repair arrived, and now I have it back on the same day). Faster and more satisfied than I expect with a fair price, and people there were really nice. Thank so much!
Djinni Field: I brought in a year old Nintendo switch that had suddenly stopped working. The staff was friendly, efficient and knowledgeable. They were able to determine the issue and get back to me quickly with the problem and cost of repair. Ultimately decided not to repair because the cost was more than half the price of a new switch, but would have felt confident using their service.
Rachel Neild: Candice is great. I had some slightly frustrating communication with another member of staff. But my camera was fixed in the two hour window promised and the hairline crack on my screen did not degenerate.
Fidel Quintela: Took my Pixel 3 in to replace a bad battery. Turn around was a few hours and work was flawless.
Denise Diaz: Totally cool guy took my surface pro 7 to do what I thought was not really possible. I was just shooting in the dark. Nice place nice people. Good work.
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Electronics store
20. Best Buy - Arlington
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· 1492 reviews
1201 S Hayes St B, Arlington, VA 22202
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Matthew Schumacher: Best Buy is great as everybody who has ever gone to one knows. We stopped in to Best Buy to price some washers and dryers for our new home. They have fair pricing and what is even better is that they have a 4 week turn around time for the LG washer and dryer we are interested in. From what I hear from others, delivery for a washer and dryer is extremely delayed from most other companies. Having a 4 week turn around time is all the more reason for us to purchase our LG washer and dryer from Beat Buy.
Michael Patrick: Good experience today when buying products in store while waiting for an online order to be fulfilled. The product I ordered online was ready for pickup in 15 minutes. I was greeted by staff when entering and exiting. The store was clean and organized. The staff at checkout were fast and polite.
Lyn G: Mohammed was amazing in helping us set up our new phone and made sure we understood the entire process and answered all of our questions. This is refreshing to have such amazing customer service which seems so rare lately. Great job Mohammed !!!
Carla Dunlap: I recently purchased a elliptical fitness machine. Best Buy delivered it and assembled. I am so happy with my investment. The service was excellent.
