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1. T-Mobile
Address: 3225 14th St NW, Washington, DC 20010
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 518-5268
Guy: Cell phone store
Near T-Mobile:
- a 9 meters away chicken restaurants in: Pollo Campero
- a 10 meters away thread depilation: Dupont Threading
- a 17 meters away dog training classes: Bark Busters
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T-Mobile: what do users think?
Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
Tra My Nguyen Thi: Very bad customer service.I called to cancel my plan on 04/22/2022.They told me that my billing cycle from 03/10-04/09.So if I call after 04/09 I need to pay full month with amount $120.00 for 2 lines.I agreed to pay full month.She told me to call back in May to make sure that I don’t own anything else.So I called back And she told me that I don’t own anything from T-Mobile.That why I told her to remove my automatic payment on T-Mobile account.And then after that in June I received a letter from them to ask me pay for amount $130.00 because I cancelled my plan that why amount go up.And the period date also different with the customer service said from 04/17 to 05/18.I feel like they want to take money from your pocket if you cancel plan.I called back and explain them what’s was happened to me and the lady name CINDY told me that she asked her supervisor and her supervisor approved for me only pay 5 days from 04/17-04/22(5 days I used with T-Mobile) with amount $21.67 and She said I don’t have to pay anymore .They are cheating me.After I paid that amount they sent me a letter ask me to pay $103.88.If not they will send me to collections.First time in my life it was happened to me that a big company in US trying to cheating customers.I called back to customer service and lady name Elizabeth blame to Cindy fault and said I still need to pay $58 instead of $108.33.After that she tried to transfer me to her supervisor name Fred.And he tried to blame his staff didn’t get train well and he still want me to pay full amount but he will give me $50 credit.They are very awful customer service.Be careful if you want to transfer to T-Mobile.You will get the same situation like me.I’ve been with T-Mobile almost 5 year’s and last thing I received from is the BAD CUSTOMER SERVICE.Go to another carrier you will get better deal.
Response: We’re sorry to hear this Tra My Nguyen Tai. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Gigi Mathews: Terrible customer service, The guy had an attitude of a bouncer, even a simple question seem like it was going to explode his bird brain.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore8545@t-mobile.com so we can chat!
Crystal Dixon: Came in yesterday to get phone serviced staff was very rude except the guy.Nobody greeted me and one lady short African American was loud and rude.She rolled her eyes at me like I was an issue coming there.They are biased towards customers all the women spoke and wished Happy Valentines to everyone but me that came in.Be advised go to gallery place location lovely.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at retailstore8545@t-mobile.com so we can chat!
Syd Ah: Shout out to Alberto! Probably some of the best customer service I've received. He was super patient and informative when helping us sort out my phone. He actually stayed 15 minutes after closing just to help me change my number over to T-mobile and even was available to help me outside of store hours just to make sure everything was working properly. I am super appreciative! He also set up my phone locator. Really great service! Thanks also to his colleagues who were patient and who helped me with my sim card after the store was closed. You guys rock!
Response: We appreciate you Syd! Welcome to the Magenta family! We hope to see you again soon :)
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Gabe: Went in June 2019 and the rep was on his phone taking a personal call the ENTIRE time he was “helping” me. Traded in my phone and the guy said I would only pay a fee of like $50, which I paid up front at the time, only to find out now I was tricked into financing a $600 phone. The customer service reps are about as bad as it gets. Go literally anywhere else.
Response: I’m sorry to hear this Gabe. That’s not the experience we want for our customers! Can you email me at Jennifer.Hernandez125@T-Mobile.com so I can get try to get this fixed for you?
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
Elron Russell jr: This store has the over the phone customers service. I called the phone picks up and hangs up then, I called again some guy answers but doesn’t state that this is T-Mobile, so I asked and also ask is there any deals for the phone he said “yeah, only the trade in a eligible phone get up to 7 hundreds dollars toward a new or something like that.” I gave a quick pause, and responded “What about if u already had account” he said no nothing really and just paying for ur phone for what it cost.” Then the phone hung up again, so I wrote this statement they need some better customer services representatives.
Response: Oh no, sorry to hear that. We pride ourselves on providing an awesome experience. We are sorry your phone customers service experience didn’t go the way you expected. We would like the opportunity make this experience better! Please reach out , so we can set up some time with you.
Colton Cooper: I came to this place and asked a female staff about the postpaid plan. She said it was $85 including tax and fee for one line. I told her i saw it online only $70 but she kept saying it was $85 for Magenta. When i asked about iphone 11 Pro she just answered like she didn’t appreciate customer who came to the store. She wasn’t friendly at all and acting like a person who doesn’t like her job. I just left the store without any question. Avoid this place at all cost. A bunch of liars.
2. Best Buy
Address: 3100 14th St NW Ste 203, Washington, DC 20010
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 387-6150
Guy: Electronics store
Near Best Buy:
- a 0 meters away pharmacies in: CVS Pharmacy
- a 0 meters away donut shops in: Krispy Kreme
- a 0 meters away cheap furniture storage: Nearby Self Storage Units - Washington, DC
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Best Buy: what do users think?
Kiffa Shirley: Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit.
Ricardo Matheus: So I walk in to shop for some apple products and I’m not sure if it is because of covid or what but there’s only like 2 people working there. I’m mostly disappointed in how no one tries to help. Not even to tell me to wait a sec because they are busy and they’ll be with me shortly. Just nothing. Not even sure they noticed I was there. Waited and walked around trying to get someone to get me the products I wanted to purchase but I mean, its 2022 I should have known better that service in the US is awful and should have just bought them online. I love Best Buy but definitely never buying anything in person again there. Shout out to the guy at the door, he was very friendly
Corey Moore: One of best best stocked, clean and friendly Best Buys in town! The people are helpful. The store is well stocked. The staff is very helpful. The online check-in for online orders & pickups, is awesome! They're really busy at times but the lines tend to always move at a pretty good place. Highly recommend this Best Buy location!
Lady Elexia: I love best buy as a rule, no matter where I find them. The columbia heights location is nice, but it is a bit on the small side. While I could find the basics, their selection of new items was a bit lack lusture. Customer service is always perfect, at least in my experiences.
Tig Vic: On 05/06/2022 around 2 pm, I countered a very rude, unprofessional, and clueless heavyset lady who calls herself a manager. I'm never going to spend my hard-earned money on this location or BestBuy in general.
Feseha Ayele: I went to the best buy store which is located at Colombia height to get the phone that I paid online. They told me that there is activation problem and I waited more than 2 hours without any solution even the store manager couldn't solve the problem. It was a good deal that they posted online. It's really disappointing not to get any solution or reasonable answer about my order. Which is $999 online with activation and they told me to pay $1799 in the store.
Alexis Smith: horrible customer service. I wandered around looking for an employee to ask for help and they all ignored me. Finally someone answered and she said she’d send someone to the home theater section to help me but of course, no one was there. The Best Buy in Tysons is so much accommodating and friendly. If you want a good experience, just avoid this place
Dawn Develin: Mack was amazing. He sat with me patiently and help me with my phone purchase. I very confused and not very savvy with technology and he treated me with respect and help me through every step without getting frustrated. Overall everybody at Best buy has been phenomenal but he went above and beyond.
John Newman: Nobody asked if I needed help. I finally left and ordered what I needed from Amazon. Horrible location. Thugs and hoodlums everywhere. The whole place reeks of pot smoke. Frightening place. There was a "security guard" (I use that term lightly) sitting on level 2 eating potato chips staring at his phone. I was afraid I would be mugged or shot at any time. Avoid at all costs.
Ramona Killings: Even though I have driven past this place numerous times, today was my very first visit. I think my excuse has always been the fact that it's located on the 2nd level inside of a building. Needless to say, I was pleasantly surprised. This place is humongous! I also picked up on the fact that there are a myriad of Associates on the floor, who seemed friendly and willing to help people. That hasn't always been my experience in the past at other locations. Perhaps the fact that I came here on a Sunday, and there were not that many shoppers inside. So I came for a cellphone, and a cellphone is what zi walked out with. I had been researching the Google 6 Pro that features an 8 megapixel camera. I bought it for right at $700.00 which I think was a decent price. I can't wait to start playing with it! Now that ai know that this place has so many more things to offer, I will have to come back here again to get more stuff!
3. T-Mobile
Address: 1406 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 741-9739
Guy: Cell phone store
Near T-Mobile:
- a 0 meters away semi-permanent nails: LUSH NAIL BAR DC
- a 8 meters away alternative bars in: Black Whiskey
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T-Mobile: what do users think?
M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Neda Pahlavani: I came in here to jump my phone. However they couldn’t help me AT ALL! They couldn’t even tell me if i had any protection on my phone. They were trying to send me all the way to the apple store! Lol to answer my question to see if i had insurance on my phone. After probing some more they gave me the insurance carrier number to call. How come they couldn’t give me that initially? Instead they wanted me to drive all the way to the apple store?? Lol wow. So much for customer service. People are so non logical and robotically lazy since covid. Its a shame.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at shawee.2.thompson@t-mobile.com so we can get this fixed for you? We love our T-Mobile customers and would like an opportunity to talk more about your visit!
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Patrick Soltis: Tl;dr: For any action besides a new phone purchase, calling the help line is a better bet. It will take longer, but the people on the phone have the basic understanding and empathy necessary to help you with more complicated issues. Service probably depends on what you come here for. Any former Sprint customers looking for help transferring their phone to the T-Mobile network may be disappointed. I get it - my phone from 2018 that works fine is more difficult to switch than a new $1k phone that works perfectly. However, the employee who helped me here lacked a basic understanding of customer needs. She told me she couldn't help and suggested taking some other steps - that was appreciated. However, the moment I tried to clarify the steps (since the order of steps was unclear, and I had already tried some of them and wanted to make sure I was doing them right), she said, "You're overcomplicating this" and essentially checked out of the conversation. I came to the store precisely because the allegedly "easy" process was too complex to do on my own, and it's upsetting when someone who's supposed to be helping you won't even help you understand the advice they're giving you. In the end, I talked for 2 hours with a rep on the T-Mobile phone help line. They tried to help me switch to the T-Mobile network, then in the final steps discovered a specific reason why my phone could not switch. There's still a 50% chance it's a bogus reason, but they offered me a good deal - about 50% off the total price - for the new phone I was likely going to buy in 6 months anyways. It was a long and painful call, but my problem is solved and the rep on the phone made a sale. Store reps probably could've made the same sale in a fraction of the time if they were listening.
Response: I’m sorry to hear this Mr. Soltis. That’s definitely not the experience we want for our customers! We pride ourselves on providing an awesome experience. We would like the opportunity to make this experience better for you. Please reach out so I can set up some time with you to talk more about your recent visit. Can you send me an email at shawee.2.thompson@t-mobile.com?
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Arvydas Maminishkis: Not sure why this store exist. You can not hold any phones in the hand. They all glued to the stands like in museum Update. I went to store back and nothing changed! Manager promise is empty just for the show. Lowering review to one star
Response: I’m sorry to hear this Arvydas. That’s not the experience we want for our customers! Please stop by so we can get this fixed for you. We will love the opportunity to make this a better experience for you.
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Response: Thank you so much Charles! We appreciate you stopping by to see us. We love our T-Mobile customers. We appreciate your business and also taking the time to provide us with this positive review. Please feel free to visit us and we'll be more than happy to take care of you. Welcome to the Magenta family! Thanks again!
Angelina Loada: Very disappointed in the phone SE buyers Remorse. They wouldn’t even order the phone I wanted the female said I could get the iPhone 11. I asked for the. iPhone XR not the 11. Plus $75.00reshelf. 😯 not happy with T Moblie let’s pocket Money$$$$$$. Ive been on the phone with Tmoblie back and forth for hours y days. Not happy been a customer for years. Have TVision not happy with issues there as while.
Response: Hey Angelina, we want to figure out how we can make things better for you! Please email me at tionna.johnson345@t-mobile.com so we can chat!
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
4. Walmart Supercenter
Address: 99 H St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 719-2110
Guy: Electronics store
Near Walmart Supercenter:
- a 3 meters away gardening center: Walmart Garden Center
- a 3 meters away photography shops in: Walmart Photo Center
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Walmart Supercenter: what do users think?
Kev- keepingitreal: This Walmart offers Capital City Mambo Sauce, Fruits, Vegetables, Seafood, Poultry, Dairy and all sorts of Household Items. This Walmart needs to improve its Elevator services, only two out three of the elevators are working, it would be nice if they removed one of the elevator and replace it with stairs that lead customers from the parking garage to the street level and to Walmart store level for easy access. The current stairs only give customer access from the street level to Walmart store and no access to the parking garage. This Walmart includes a Pharmacy and free two hours of parking in the parking garage. This store has shopping carts available in the store and in the garage areas.
Mirka Mendez: It's Walmart, there are no grocery stores nearby (that I know) so it's an option. Smaller than the usual supercenter, very small produce section. There was an approximately 10 min wait at every registers when I visited.
PaulDavid Morado: Not exactly the best side of town. It is Walmart so all things that go with Walmart come along with this place. It's not close to any Metro station so be prepared for a walk is it on the other side of Chinatown. Excellent place for fruits and vegetables in all things grocery but be prepared also to bring your own bags as there seems to be carts missing
Aminah Imani: Its conveniently located but not the best Walmart to be in. The customers were loud and the security with large bullet proof vests doesn’t make it a welcoming vibe. Grab your products and head out quick. They do validate parking and leave patience for the slow running elevators. The employees were helpful and efficient. This location isn’t my preference but it gets the job done when in dire need.
Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.
C. Zed: Well it exists, that I appreciate. I’ll continue to shop here. The cashiers scan items more than once, has already happened twice for me. The store is small and often too messy. The aisles are narrow, and the carts are way too big for the store. Many items are locked behind cases. Could be a better experience, especially for the closest location to the US Capitol.
Henok Garedew (Henny breezy): There is always problems in this specific Walmart all the timeI don’t recommend it
Virginia S: Need more employees/cashiers working. These stores rely too heavily on self checkout. Which is fine if you like to DIY but there shouldn't be so little cashiers that you turn the customers into employees and shoppers at the same time. Some people go shopping for the experience of the human interaction they have buying their things, having someone else ring it up is part of the experiences. Stop cutting corners your customers are not happy with it trust me
Van D Peluche: Terrible terrible. Twice I have ordered online groceries and the first time I did not get it until an hour later and the second time I didn’t get it until a day later than the scheduled period. Absolutely awful. Plus no one in any department answers phone calls. And their produce is very poor quality. May as well not even have the grocery delivery service. Will not even notify about orders being held for the next day.
Harriet Saulsbury: Love shopping at Walmart, some of the eorker are rude ask them a question they always say its not my department and walk away. Another thing as many seniors and disable people shopping there on a daily basis you only have maybe 10 electric scooters for the entire store which is a super store but you have maybe only 2 scooters working. You also took away your seating you have in the lobby of the stores where are we supposed to sit and wait on rides and family members to finish shopping?
5. T-Mobile
Address: 726 7th St NW, Washington, DC 20001
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 759-5226
Guy: Cell phone store
Near T-Mobile:
- a 2 meters away places to go out on a Wednesday in: Jackpot
- a 11 meters away office chairs stores: Poppin DC
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T-Mobile: what do users think?
Juan B.: Terrible place. One employee charged me for a sim card. Then try to make it work. After 3 tries, he said "your phone doesen't work". When I try to explain that I always use this phone in multiples countries, he stonewalled me. The cherry of the pie? He charged it to the credit card and told me it would go away in 3 to 5 business day: my card resume came today with the charge so I have to talk to the bank. Terrible experience, it is a pity I don't remember the name of this guy. It was the short one. If you are reading this: be kind to people man. Specially if thy don't speak native english. Have some respect.
William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Sherry A: I was very pleased with Manuel p. Who was one of staff working in store on Tuesday night. Manuel was very professional, knowledgeable with outstanding personalities at T-Mobile. Even the customer whom he's been assiting during my waiting also was very pleased with his work resolving issues with her phone. Which it gave me a good impression that he also can help my difficult issues with my LG phone that I never though it would be possible. But in the end after a short effort Manuel fixed my phone which it made my night. I certainly recommend Manuel at T-MOBILE in Chinatown D.C. to everyone who has issues with their phone.
090 iniya: There were three employees working and helping others at the same time. I was assisted right away and they let me know of any delays happening while trying to get my tourist sim card activated. I was very glad that I got my service right away. I didn't like where it was located, in the middle of Chinatown, but I was very satisfied with the service and the staff. Really, the staff were great.
Emma Heath: I went into this store after work because I had recently purchased a new phone at a different location and the clerk had told me it had a feature that it actually did not have so I needed to exchange the phone. Upon entering this store I was told I would be charged $50 because I didn't purchase the phone from that location and if I wanted to do it for free I would have to travel back to the store where I made the original purchase. I've been a T-Mobile customer for years and was incredibly disappointed in the lack of customer service. As a customer, it shouldn't matter what location you visit - if it's the same company they should do everything they can to help you.
Abrar Thabit: Emilio was very helpful and kind!
Alice Yu: The manager Joy is a really good seller. Give you an awesome deal one day to wheel you in cause you were gonna open a few lines (and to create an 'I could help everyone' atmosphere for all the other potential buyers around) but can't give it back to you cause you walked out. You decide to come back for it, but it ultimately turns into a waste of your time! She'll end up telling you: 'I'll meet you halfway' to a deal that's really telling you to paid or tries to downgrade you into getting it by saying: "you can't even afford a small payment?" Even when you are planning to walk out because of all the over selling she is doing, Joy would follow you to the door and lecture you on how she's helping you, like...giving you insider info, but really online searchable info... trying to help you, but that should be called doing your job. My advice: stop over selling and just do your job! Would have gotten my sell if you were more honest upfront. This store is for anyone who wants a good selling show! Joy will definitely not disappoint and throw you all the selling lines and extra emotions to create the deluction that you are getting extra deals, but reality nothing extra, just you might have gotten fooled into buying something extra... But maybe you were gonna buy the extra anyway and she was just giving you that extra big push...Haha...Which ever way you wanna see it. Just know what you are doing cause great seller are always into getting you caught up at the moment.
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
6. Walmart Supercenter
Address: 310 Riggs Rd NE, Washington, DC 20011
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 756-4418
Guy: Electronics store
Near Walmart Supercenter:
- a 23 meters away gardening center: Walmart Garden Center
- a 23 meters away photography shops in: Walmart Photo Center
- a 23 meters away birthday cakes in: Walmart Bakery
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Walmart Supercenter: what do users think?
Jessica Boada: Good prices but it needs better employees that really like to help . Today is 1/28/22 l was at walmart 2 days ago the skate boards were price 18.98. So today i go buy the skate the price is the same i get to ✔ out the guy goes the price is 29.98 im like no they are wrong so i asked him to fix honor the price he said he can not do it the manager comes show me a picture if you want the item i go take the pic waited in line again another cahier tried to help but the first cashier said no I have the transaction on hold. So i kept on waiting them it was only one person behind me and he said i cannot do it go to customer services. I go he said to customer i have a big line i was like really. Ok finally thay send me back to the manager and she did not ask for the pic or anything and charged me 29.98. But before this she said to the customer service do not come with that. Anyway she was not even wearing the mask properly she had it on her neck. I end up returning the item and got the price at customer service with a DIFFERENT cashier after 3 different lines. Pooooooooooor customer service specialty from the manager
Kev- keepingitreal: This Walmart Supercenter offers a wide variety of fresh fruits, vegetables and other optional food and items to choose from. Staff was friendly and helpful. This location offers a free underground parking garage.
Nsoseh Quistoran: I went there to pick some stuff for myself. Good prizing and amazing products. Recommended to go shopping 🛒🛒
Will Kidd: I'm from Michigan this is my first time being to a Walmart set up like this and it was great basement parking and the crazy thing the escalator for your shopping cart that's wow 😲
Brittany Jeffries: It's crowded, there are never enough lines, and the place is heavily disorganized. But when you need stuff late night, it's nice to have around. I shop around 8-10pm with fewer issues. No access to customer service, but the customer service is iffy at best during the day anyway. Excellent craft and party sections.
K A: Easy, convenient and affordable shopping. I really enjoyed shopping at this particular Walmart location. It’s big, organized and well stocked. They have different sections such as the pharmacy, bike shop, auto care, money center, entertainment and household items section to mention a few. Express Self Checkout✅ ♿️Wheelchair Accessible Entrance✅ ♿️Wheelchair Accessible Parking 🅿️ Adequate Parking Space ✅ Shopping Cart Conveyor ✅ 🚻Restroom ♿️Wheelchair Accessible Restroom
taqueya spriggs: I experienced very poor customer service. My family and I shopped here for the first time a week ago and the cashier who rung the father of my children's items began yelling at him because he realized after placing his items on the belt that he forgot to pick up an item that he needed in the aisle. Thereafter, the cashier began shouting for him to return to the checkout counter to complete his transaction because the store was closing soon. I for one don't have a problem with store personnel explaining to me that I am unable to go back to the aisles to select additional items to purchase because closing time is vastly approaching, but it's how you talk to people. Not to mention store security personnel tried to intimate myself and the father of my children in front of them as if he wanted to arrest us. He also became antagonizing by ordering another patron nearby to pull out his phone to video record him throwing me out of the store when I had no involvement with the incident that transpired between the cashier and my significant other. I will never shop at this location again and retail workers should be mindful of their tone and demeanor with customers because my significant other was not being confrontational, disorderly, or destroying property after being publicly humiliated in front of everyone in the store for no apparent reason. This kind of behavior is shameful and despicable and I was mortified. I am a regular shopper of Walmart corporations and I spent a lot money that day and do not deserve to be treated like a common criminal. With everything going on in the world and due to poor customer service and lack of respect for others, I think retailers should convert their services over to online shopping. This way customers can still reap the benefits of shopping without the having to potentially endure poor customer service. In the future Amazon will get all of my business.
Keshia Wideman: The absolute worst customer service ever. The store manager Patrick is non responsive to the lack of professionalism and ethics of the staff concerning, customers concerns/complaints. They are definitely a representation of his leadership and it shows. He doesn’t follow up on cooperates complaints, and the store is not organized properly at times. They don’t honor price misplaced items, and the cashiers are sarcastic, and rude at times. Crystal has been there awhile and can be rude and dismissive. I had to address her , and others about their rude, unethical behavior.
Michael Perez: If Purgatory exists, this Walmart will be a level. The place was clean and had an organization known to them. Not like any I've ever visited (and I've had the pleasure...to visit more than a few) but I'm sure when you've done your penance of shopping here a few times you get used to it. What really sets this store apart from the others is the stylistic hell that is the checkout process. 7 lanes with at least 9 patrons each. Cashiers that appear to be participating in a slow-down strike (and if they are, my hat's off to them and their cause). And at least 3 arguments between customers that verged on World Star territory. I will say that the curbside personnel were a little more engaged in their work.
Meghan Elizabeth: Grey hair lady at self checkout needs to find a different job or just retire. There is no reason an employee, especially one of her age, should be treating customers so poorly and getting a major attitude at anyone who is just trying to find a register that is working. If machines need fixed they need to kindly tell people to wait. Not be rude, make a scene and glare at everyone who is waiting to checkout. Who lets these kind of people work here???? Please consider getting some kind employees for self checkout. 04/25/22 6:00 pm
7. T-Mobile
Address: 1146 Connecticut Ave NW, Washington, DC 20036
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 429-0715
Guy: Cell phone store
Near T-Mobile:
- a 4 meters away lawyers for foreigners in: Paul S Haar Law Office
- a 4 meters away places of alternative pedagogy in: Inside Higher Ed
- a 4 meters away lawyers specialised in claims: Marzulla Law, LLC
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T-Mobile: what do users think?
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
Ria Henares Garrett: Worst store ever. We added 2 new phones to my husband's account last March. We requested the manager to add insurance to both phones. Specifically, the manager said he recommended adding insurance especially for the first 6 months. So we thought he added it. In July, my phone screen cracked and I go to the store to file a claim and they said there is no insurance on any of the phones. So the manager indirectly said it is our fault for not letting them know right away. We do autopay and don't check the bill per detail. We trusted that the manager at that time added the insurance because he recommended to add it. But he did not. The new manager at this TMobile store won't even offer a solution. So my husband called TMobile and a customer service rep on the phone was able to retroactively add the insurance and submit a claim for us. They were able to provide a solution that the TMobile store manager did not give us.
Response: I am sorry to hear this Ria Henares Garrett. That's not the experience we want for our customers! If you need anything else please come visit us, or feel free to reach out .
8. Walmart Supercenter
Address: 5929 Georgia Ave NW, Washington, DC 20011
Schedule: Open ⋅ Closes 11PM
Telephone: (202) 719-3770
Guy: Electronics store
Near Walmart Supercenter:
- a 0 meters away gardening center: Walmart Garden Center
- a 0 meters away Key copy stores: Minute Key
- a 10 meters away photography shops in: Walmart Photo Center
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Walmart Supercenter: what do users think?
VIRGINIA Parker: Very well stocked and clean associate ready to help you. Only one problem not enough cash register open to get the people out. But that's the problem in every store.
Dennis Watts: Just not your average blue Walmart for people who don't live in DC this is really unusual to see a Walmart on a city block and the color is not blue and white, it's made out of brick with a black logo that's pretty unusual
Wesley Pace: The workers are great and helpful. The only gripe is I see a lot of people who are much older and not as mobile that need scooters, and there aren't many for them, so they are often waiting for them. And if they opened more registers it wouldn't be sp crowded.
Adam Stoddard: You know you're in a good part of town when shaving cream and car electronics are kept under lock and key. Got passed around between several employees and then a manager before somebody could procure a key for a case. Same thing happened with another case. Suffice to say I was unable to completely suppress my inner Karen...
Arielle M. (Mermaid): This is the best Walmart in DC. I actually drive out the way to go to this walmart. They even have a better food selection than Giant. For Easter I found 48 count of empty eggs for 1.98!! Which is amazing because I would of spent way more if I went anywhere else!
Terrencia Lester: I found everything I was looking for and a few extra items too. The staff was very friendly and helpful because I am in a wheelchair they offered to help me with items I couldn't reach.They had a variety of all kinds of foods and beverages. This will be my Walmart supercenter that I will be attending from now on keep up the great work and I will continue to be a valued customer.
Sarah West: A large mixed selection of items you can get any 3 for TEN DOLLARS. Selected high end new items are priced accordingly. Kids, mens, and womans apparel and shoes. If you have the knack for treasure hunting in thrift stores.....THIS PLACE IS FOR YOU. thrifty and unique pieces all year round
Matthew Unger: The employees were fantastic and would be 5 stars, but not being able to not use yet another app makes for a poor customer experience that part I would give a 1 star, but I don't want to hold what seems like a wonderful store to a corporate specific issue. I cannot say enough good things about the employees that helped me and even apologized for a company wide corporate issue.
Jennifer Bowling: No shopping carts. Waited a long time and eventually just went back down to the parking garage to get one myself. The shelves were very disorganized in some areas and a lot of out of stock products. And the lines were very long. The cart escalator was broken and both elevators had orange signs indicating they were not safe for use, but were still being used.
carolyn jackson: I love this store. My favorite associates work here. This store always have a lot of cashier's on duty. The store is as least fully stock.
9. T-Mobile
Address: 300 M St SE Spc A, Washington, DC 20003
Schedule: Closed ⋅ Opens 10AM Wed
Telephone: (202) 350-4654
Guy: Cell phone store
Near T-Mobile:
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T-Mobile: what do users think?
Onochie Anyanetu: Wanted to switch to T-Mobile, but they didn't have the Ultra 21 512 GB model I wanted in stock even though I specifically asked for this model (I was giving up a SD slot, so a 256 wouldn't work). They rang up the 256 and started the transfer. Only when the tech asked me which files did I want to delete did I figure out he has the 256 model. Once I figured out the confusion I said I would come back when they had the 512's and would stay with my current carrier. They charged me a restocking fee since they couldn't sell it as "new" (really?) and ON TOP OF THAT, TMOBILE SENT ME INTO COLLECTIONS FOR NOT PAYING FOR A PHONE LINE I NEVER HAD! Amazing terrible service T-Mobile ... and I really wanted to switch ... my business will stay elsewhere. And for the eventual response from the owner, save it. Unless you're going to send me $75 for the restocking fee and $78 for sending me to collections your response is useless. 0 stars. Edit - T-mobile - are you ready to give me a $153 discount if I switch? This the the bare minimum to provide me with a better experience.
Response: We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Pinkextra305 Jet setter: Harassment and Bullying by employees. Memories still hunt me from last year at this store. Nakina P. and Ayesha I. harassed me while I was at the store and created a very hostile environment! One of the regional managers reached out and offered a subpar form of compensation that did not match what I had experienced. I am extremely disappointed that Tmobile would allow such nefarious behavior by their own employees. I am still traumatized to this day.
Matt Navetta: They quoted me a monthly bill of $120, and said that it would be higher for the first couple months until the promotions processed. The monthly bill ended up being $148 and never went down. Don't get scammed by these dishonest employees.
Response: We’re sorry to hear this Matt. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Brendan M: Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!
Danielle Crittenden: The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron (Aaron) did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!
The Switzers: It was time to upgrade/trade our phones when gracious...vivacious salesman immediately offered to help. He worked later to finish helping us as we're VERY ignorant when it comes to new technology. He made our visit a breeze. Give that man a raise!! Thanks Tony 😀👍
Chris Tyler: Michael and Najim (sp) were superb in assisting myself and my wife as we shopped for a reasonable plan. Even though we didn't purchase a device, they were instrumental in instructing us on better options elsewhere. THAT is customer service, THAT is who I would want representing my company on the world's stage in the United States capitol. Very knowledgeable gentlemen with a future in Management and Project Management.
Heaven Ramos: I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help
Jimmy Mann: Waited 1hour and 35 minutes to upgrade my phone and 4 employees could not pull up my Sprint account so I did the upgrade online in 3 minutes myself.. All 4 employees said" I hate when Sprint customers come in".
Ryan Curl: Conveniently located and clean. Tony was the agent who assisted me, who was very knowledgeable and anticipatory of what I needed. Seamless process.
10. T-Mobile
Address: 1796 Columbia Rd NW, Washington, DC 20009
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 518-3907
Guy: Cell phone store
Near T-Mobile:
- a 2 meters away hairdresser franchises: AsukiSQ Hair Salon
- a 6 meters away mcdonald's: McDonald's
- a 16 meters away currency exchange offices in: Ria Money Transfer - Multiservices Universal
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T-Mobile: what do users think?
Sebastian casino: was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Carole N Frankel: I wasn't really happy that the unlocked phone I bought was unlocked for out-of-country use but locked into T-Mobile and I was forced to switch phone carriers BUT I could not have been treated more respectfully and kindly by the personnel at this T-Mobile store from the moment I walked in. Greeted by Karen who took my information and then sold a VERY reasonable plan by Brandon, making the switch could not have been easier. There was no push to sell me what I did not need and instructions of what I had to do were simply and clearly explained. There is good reason why this particular T-Mobile store has such high ratings. The service is excellent and everyone I spoke with was friendly and helpful. Sure, you might have to wait to speak with someone but that's because the customers know that they will get the best service possible at this particular T-Mobile store. The wait is worth it! I am actually very pleased I switched to T-Mobile.
Response: thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that karen was able to help you out!
Husham Ibrahim: Bad service, I’m DC taxi cab driver, l dropped off an Arab customer by this store. He waited 20 minutes , he couldn’t speak English well so he call me for help , when I get inside a black lady employee promised to help. Unfortunately she jumped the Arab guy to help a black guy which looks like a clear discrimination. Another Latino guy employee talk to me badly that why I get in and out many times. I told him that your partner made us late. Finally he said no service for you today, seems like both didn’t take classes to respect and treat customers. Both don’t deserve to be with a great corporation like T- mobile. Supervisor can check all cameras to see that in 04/17/2022 from 5:10- 5:40 pm .
Response: I am sorry to hear this Husham Ibrahim. We love our T-Mobile customers! We are sorry your experience didn’t go the way you expected. If you need anything else please come visit us, or feel free to reach out 240-584-6104 o email retailstore9885@t-mobile.com
The WonDufful Channel: Melany Kisha and Karen were such a great help. Especially Melany My phone was such a nuisance. She was so patient. I needed a new phone. She helped alot. Thanks crew!!!
Adit Shah: Ask for Brandon!!! You won't be disappointed! This is the best T-Mobile store I've been to. Staff is friendly and knowledgeable. Brandon made sure I got the best deal and made sure all of my questions were answered.
Elmer Mendoza: The Best service Melany was the very helpful 👌 👍 If you go this store ask for she is very nice good service..
Bill Paris: Many thanks to Kilmar and Jonathan for walking us through the trade-in process and taking the time to carefully analyze my phone's condition to make sure there'd be no surprises for trade-in. Will seek out the guys again for future T-Mobile dealings.
Chris Scoular: I've wasted hours of my life here. Three staff stand around for 15 minutes before bothering to help, then make some excuse why this tmobile store is the one tmobile store in the country that can't do something all the others can. If you're forced to go into a tmobile store pick literally any other one.
Response: I am sorry to hear this Chris Scoular. We love our T-Mobile customers! We are sorry your experience didn’t go the way you expected. If you need anything else please come visit us, or feel free to reach out 240-584-6104 o email retailstore9885@t-mobile.com
Clare Mason: Great staff, fast workers and all smiles i love this location soo much !!!
melani perez: Great customer service! Very genuine and empathetic. great place to upgrade or purchase phone !
11. Apple Carnegie Library
Address: 801 K St NW, Washington, DC 20001
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 609-6400
Guy: Electronics store
Near Apple Carnegie Library:
- a 9 meters away pouffe shops in: Carnegie Library
- a 42 meters away seafood restaurants in: Truluck's Ocean's Finest Seafood and Crab
- a 57 meters away outdoor gyms in: Equinox Anthem Row
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Apple Carnegie Library: what do users think?
Vi Rodriguez: This is a very cool building to visit. The history behind it is also very interesting which you can learn all about it in the basement. The building is very clean!! Lots of staff available to help answer any questions you may have. The first and main floor is the Apple store but it’s not like a regular Apple store. There is a huge selection of all of Apple’s products. On the second floor is a digital art gallery and the library but they were both clothed when I came on a Saturday. Still a cool visit and it’s free to enter and walk around.
Swire Ho: From out of town and we almost didn't notice it is an Apple Store. It was the old Carnegie Library built back in 1901. Went during a weekday at 1PM so there were more employees than customers. They have a gallery on the Top floor and basement. We walked there from our nearby hotel and I don't see any parking near the building.
B Dunnegan: Wasted so much time waiting for reps, while reps who claim they can’t help just stand around. How many reps do YOU see?? I get calls and emails on regular from business team yet when I come in store, none are available to help. Also—the store operation is inefficiently run. What should be pinging/cueing up clients at check in is a belaboring dog and pony show that passes you from one rep to another. Over it. As a small business owner, who was literally called and emailed every day by what was described as a small business support team at the Carnegie location has not produced one iota of assistance. Over it.
livingmytruth 2: Michael, Gunner and Taylor were absolutely amazing. This was by far the best Apple store i ever been in. As soon as i walked in the door i was greeted by Taylor and Michael. They made me feel at home. They answered all my questions and eased all my fears about this big new location. Then i met with Gunner ( who happens to be deaf) and he was absolutely a joy. He was efficient, fast and he really made me feel comfortable through my process of getting an new ipad. Way to go Apple, this is the kind of experience i am looking for
Daria Willis: The Apple Store was quite an experience! I loved it! The staff was wonderful! Knowledgeable, helpful and courteous! I had an appointment for a phone and I requested help with my Mac laptop. They took care of it, cleaned it up and now its almost like new even though it is 8 yrs old! Excellent!!!
Vinh Mai: Great layout, no pushy salespeople, very helpful staff. My guy Marcus was fantastic from beginning to me leaving with a new phone.
Charlie Olsen: Great service from the staff. Walked in and immediately had a staff member helping me and was out with my purchase in less than 15 minutes. Also the library building has a museum upstairs that’s really cool. 10/10 shopping experience.
Scott Denman: Was told to wait for help with an employee currently helping another customer. That customer was being a royal pain, but instead of noticing that I’ve been standing around for 30 minutes waiting, others who came to the store after me were being helped for the same thing I came in for… For a company that seems to care about its image, they are pretty horrible at customer service. On the plus side, they are very accommodating for employees with disabilities. Overall though they are pretty bad at letting people just stand around
Seva Narkute: I have received the best service at this Apple Store location. I highly recommend making an appointment before visiting as this beautifully located store stays busy, although the staff there has been extremely helpful and understanding even on the times when I showed up without an appointment. :)
Mauricio Pretto: I had one of the best experiences shopping in my life here The person that was helping me was death and had a interpreter in a FaceTime to help him. This is the true inclusion of technology. Amazing! I left crying of joy! Congratulations apple! This was incredible!
12. T-Mobile
Address: 804 H St NE, Washington, DC 20002
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (202) 544-4818
Guy: Cell phone store
Near T-Mobile:
- a 6 meters away pnc banks: PNC Bank
- a 12 meters away academies to learn muay thai in: Capital MMA & Elite Fitness | Washington, DC
- a 24 meters away shisha lounge: Wasted Lounge
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T-Mobile: what do users think?
Karen: Not one to leave bad reviews but I was so appalled by my customer service experience that it left me no choice. Went in to upgrade my iPhone which should’ve been a relatively seamless process but with a brand new sales associate helping me, it took way over an hour. Lack of training was super apparent as the sales associate had no idea what she was doing and had to continuously ask the manager or another colleague for help on nearly EVERYTHING which seemed to annoy them instead. Management, please do better on training or at least step in to help when you see a worker clearly struggling rather than letting them struggle and keeping a customer waiting for assistance. There was no shadowing whatsoever. I’m not blaming the associate for being new and taking a long time, but rather the lack of support from colleagues and management alike. I won’t be returning back to this location.
Response: Hi Karen! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Betty Entzminger: Jarred Customer Service is awesome. I have challenges receiving verified text. When I am being verified I don't receive them for whatever reason. The expert today was great, Jarred and the manager at the 8th & H Street NE store. Thank you TMobile.
Stephanie Thomas: I have never had an experience with a phone company like this. They continue to add things to my bill that I'm not getting, then it's a whole bunch of hoops you have to go through to get it straightened out. Don't use this service, now I'm stuck with a plan I don't want
Response: Hi Stephanie! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Please contact me at (202) 544-4818 so we can chat!
Ray daSilva: My initial experience with this store was favorable. There were some issues relating to porting my phone number over which took much longer than anticipated but we all worked through it. I was also talked into leasing new SIM Locked phones from them which I could have avoided (my iPhone 13s were just 6 months old) but this was my fault for not asking the right questions. I wanted to switch to T-Mobile phone service because of the high international fees I was experiencing at Xfinity. While I was at the store, I asked about the 5G Home Internet and was convinced to give it a try as there was a 15 day free trial period. They fixed me up with a Gateway device from the store. That was on May 26. Today is June 3 - within the 15 day trial period. I tried to make this 5G Home Internet work but the service was just too unstable, slow and unreliable in my area so yesterday after contacted T-Mobile support, I gave up. When I tried to return the Gateway to the store today, I was met with an unreal customer service experience. The attitude was "Do you have the receipt? We can't accept a return without a receipt." "Do you have the original box? We can't accept a return without the box." I was able to pull up the receipt on my phone but by this time, they had actually printed out a copy of the receipt from their own system. Their response to this was "We are not allowed to print out receipts!" They then made a big show of checking the IMEI numbers to make sure it matched and then plugged the unit in to make sure it was working. After they had exhausted all their attempts to turn me away, their parting shot was "There will be a $20 restocking fee." I lost it. This kind of customer service attitude was not what I had experienced with T-Mobile support by phone. I argued and I must admit, I lost my temper when they insisted on the fee. Their solution "You can call up our customer service and ask them for a shipping label and return it yourself!" I left the store and I called up T-Mobilie support who could not believe the encounter and apologized. After he called the store to check on this, he advised me that he had learned that each store can set their own policy on restocking. So, he offered to credit my account for the $20 which he did on the spot. He asked if I would be willing to take the unit back to the store. In general T-Mobile support and service have been excellent but this was not a great experience. Sonya is the store manager and I suspect she is empowered to make sense of encounters like this but she simply refused.
Response: We’re sorry to hear this Ray. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Response: Thank you so much Sofie! We appreciate you stopping by to see us.
Susan Gushue: Great experience. The staff was friendly and knowledgeable. I didn't feel pressured to buy anything. The young lady that worked with me set everything up and explained it to me. I highly recommend this location.(hint: I parked a block away on G St. No problem finding parking)
Response: Thank you so much Susan! We appreciate you stopping by to see us.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
Response: Thank you so much Annette! We appreciate you stopping by to see us. I am very happy that you were pleased with your visit. Please come by and see us at any time.
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
Response: We appreciate you Ceiarra!!! We Love our customers and we are happy that Jay and Dwayne were able to take care of you. Please come back and see us any time!!
Melanie Powell: I don't normally leave reviews but I went to the store on H street in not the best moods due to repeated issues with my cell phone. I was lucky to get Dwayne as he was patient, helpful and most important got my phone fixed. The issue was with the software and I was able to get a phone replacement. I highly recommend you ask for Dwayne and he'll get you squared away.
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
Response: Thank you so much Scott! We appreciate you stopping by to see us. It is an honor to have you as a part of the T-mobile family!!!
13. Verizon
Address: 1529 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 880-1077
Guy: Cell phone store
Web page: https://www.verizon.com/stores/details/district-of-columbia/washington/dc-14th-street-1213122/
Near Verizon:
- a 7 meters away cheap chinese restaurants in: Great Wall Szechuan House
- a 17 meters away Specialists call centre agents: Whitman-Walker Health at 1525
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Verizon: what do users think?
Jennifer Posey Wilcox: We went to this store this past very busy Saturday morning to upgrade my son's phone and to get him on a post-paid plan. To say we had a good experience is an understatement. The manager, Micaela (Kay), was knowledgeable, welcoming, extra friendly and very patient (to say the least). In fact, everyone, including the security guard, greeted us and wished us a nice day. It was a great experience- so great I just wrote my second review ever.
Response: Thanks for sharing your experience with us, Jennifer! Our goal is to provide you with only the best service. We're glad to hear Micaela was able to help you with everything. Check us out again if you need anything else!
Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Response: Welcome to the Verizon family, Paul! We know switching carriers can be difficult, but we're here to make the process as easy and seamless as possible :) We're glad Lisa and Brad made sure everything went well. Now you're on America's most reliable network! Let us know if you need anything else!
Aavash B: As I am writing this review, I cannot help but scrutinize how I cannot rate this place with 0 stars. I had a software issue with my phone, and the staff did not even look at my device because they said I was not verified. I called the plan's owner, made him talk with the "specialist", and add me as an account manager. On my phone and the owners', we could see that I was a manager. Still, after all this hassle and a lengthy chat, the "specialist" did not even try to look into what was wrong with my phone. I am appalled by the double standards of this place, that allowed me to purchase the phone so easily, yet when I went to fix an issue, refused to help me despite seeing that I had done everything in my power. As an icing on the cake, the "specialist" asked me leave by pointing out the apparently "long" line of customers I had kept waiting. I will never ever buy any of Verizon's products again. I cannot discontinue my current plan because I cannot afford buying another phone. But if you're considering to buy one, please save yourself from the trouble of placing your feet in this store.
Response: Hi Aavash, we're sorry you didn't have a great experience at our store. We always want to be there for you to help out with any concerns, not just making a sale. It's disappointing to learn how we're doing. Your feedback has been escalated for further review. We understand where we need to improve and hope we can provide you with better support in the future.
Keith Carr: AVOID THIS STORE. Our company has been a Verizon Business customer for 10+ years. We went to this store in order to add a few lines to our account and upgrade some existing lines. Initially we were quoted prices far above what was advertised online for both the phones and the service. When I pointed out the discrepancy to my sales rep Kay, I was told the business manager Lizette was likely trying to "see what we would pay". After sorting out the insulting pricing issue, we purchased 6 phones and added three lines. As of today none of the phones are activated or working. When I looked at our account an additional $5,000 + of charges had been added along with unrequested insurance plans for each line. Our office manager along with 5 other employees have been without a phone for 5 days. Clients cant reach them and they don't seem to care. Their response was that we can return the phones for a $50.00 restocking fee. If you care about staying in touch with your clients AVOID THIS STORE
Response: Hi Keith, we're sorry to hear about the issues you had with your devices and bill. Our team should always clearly communicate any pertinent information to our customers so that we may avoid any misunderstandings. We will escalate this review and look into this. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1216855818 with the best number to reach you so we can get in touch with you. We appreciate the years that you've been with us, and hope we can win back your trust and confidence.
Catherine Hargrove: Try another store. The most pleasant person is the security guard. Be prepared for attempts to sell you more than is needed/wanted or that what you ordered is not in the store.
Response: We're sorry you did not have a great experience with our team, Catherine. We always want to provide a variety of options for you and never want you to feel pressured to make a purchase. We apologize for any treatment that made you feel otherwise. We appreciate your feedback and hope you'll give us another chance to take care of you in the future.
Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Response: Thanks for the feedback, djmih13 Miha! We take pride in our amazing customer service and we're glad to hear you had a positive experience with our team. We look forward to helping you again soon.
Kim Heyn: I would not ever use this store. Someone walked into this store and committed a fraudulent charge to our Verizon account and purchased a new phone using an upgrade eligible account. This completely disabled our phone by upgrading to new stolen phone. The employee of this store did not check ID and gave the fraudulent person the new phone. This has been the most awful experience and incredibly inconvenient. All could have been avoided if employee had checked ID information. .TayKe9k is the rep id on receipt
Response: Hi Kim, the safety of our customers' information is extremely important to us. We will look into this situation immediately. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1170378042 with the best number to reach you so we can get in touch with you. Thank you.
Susan Doerner: Computer down so couldn't do credit check for up to an hour. Second visit and didn't want to come back. Rep spoke to me as if I wasn't very bright. Not appreciated.
Response: This is not the kind of treatment you should ever expect from Verizon, Susan. Our team should always be ready to help you with courtesy, respect, and professionalism. Thank you for taking the time to let us know about the issues with the computer. We are always listening to our customers and hope we can win back your trust and confidence in the future.
Adriana Gill: This is the worst verizon store i ever been to. They messed up my order when i preordered the new iphone 13 in store. i asked the worker who was assisting me, did the order go through and he said “yea that’s why the receipt printed.” but when i called verizon support they couldn’t even find my order and said it didn’t exist. when i went back to the store the manager was unhelpful and didn’t care that my order was messed up. i had the receipt and everything, she didn’t even look at it. And the workers are untrained and barely know what they’re doing. They’re are telling me things i can do like trade in my phone and order two phones, while the manager is telling me i can’t do that. So how about we train the workers better so i don’t receive the wrong information thanks.
Response: Hi Adriana, we're sorry to hear about this. We want to make every transaction easy and seamless, so we're disappointed you didn't have a good experience. We are always improving and hope we can provide you with better support in the future.
Pooja Dave: Good and fast service. Courteous staff :)
Response: Thanks for the feedback, Pooja! We strive to make every customer experience a positive one, and we're so glad to hear you enjoyed your visit. Come back if you ever need further assistance!
14. uBreakiFix Eastern Market
Address: 409 8th St SE #200, Washington, DC 20003
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 987-6342
Guy: Mobile phone repair shop
Near uBreakiFix Eastern Market:
- a 7 meters away zumba centers in: Pure Barre
- a 7 meters away chipotle: Chipotle Mexican Grill
- a 11 meters away Barracks Row SE: &pizza - Barracks Row
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uBreakiFix Eastern Market: what do users think?
Antoinette LaVey Williams (ALaVeyWill): They were very thorough with my old school HP 20" tablet. It is working beautifully now. Kiesha was AWESOME!
Allison Greenday: These guys are lifesavers! My phone’s charging port got dirty and it wouldn’t charge. After an initial review and quote to replace the part, they took it back to the tech for one final confirmation, and they were able to quickly clean the port and fix the problem. They then refused payment when I asked what I owed. Very friendly and I will absolutely be going back if I ever have another tech problem!
Jeffrey Frank: Reasonably fast, easy, and misleading service. First, it was not possible to make a claim on site, and I had to leave and set up a claim online before returning. This was not such a big deal. Second, the store clerk did the usual rush through to sign off on service and disclaim this and that - even bending the long receipt document over for signature and claiming that it was just to acknowledge receipt - but did not disclose a really major issue with the repair. I had a Pixel 6 screen repaired. These phones have an IP68 rating, so I expect to be able to at least get it splashed with water without it breaking, and I had literally used the device in and even underwater many times before repair. Two days after repair, water spilled on the phone, and it died. It wasn't submerged or soaked; it only had water splash over the surface. That's it. Dead. Seems like something that the repair shop would want to disclose, right? Didn't happen.
Rohan Pinkney: Cracked my screen on my Samsung Note20 Ultra 5G. I thought it could not be fixed. Made an appointment and when I got there I did not have to wait long. They told me it would be about 2 hours and they had it ready in less time than that. When I called they actually answered the phone. No long wait time if you call to check the status of your device. Phone looks like new and this location is located right off of Pennsylvania Ave. and 8th Street. Definitely would use them again. Great experience.
Response: I'm glad we could repair your phone. Thanks for the review
miss g: Sunday evening I requested a mail in screen replacement for my Samsung Galaxy S8. I recieved a call from the company the next day letting me know the process and the price. I printed out the paid shipping label and sent my phone Monday evening. Wednesday I received a call saying that they had received the phone and were starting the repair. An hour later I received another call saying the phone was all done and I needed to make the payment which I did Wednesday evening. I then received my repaired phone Friday morning. It was a very easy process, it was completed in less then a week and they communicated every step of the way. I would definitely use them again.
Lance Harris: The service person who took care of me was outstanding. His customer service was extremely professional and pleasant. The service was very fast. I had my phone repaired within an hour. Great job UbreakIFix!!
J'Lynn T.: John is literally heaven sent! I was having the worst trouble with my phone, the most complicated day, and I was being run around allllllll day! John went beyond customer service! He made sure I was heard, that I was helped, and that most importantly I left satisfied. John you’re AMAZING! If you ever need a repair go see the great team at the UBreakIFix at Eastern Market! They’re awesome, and John thank you again!
Response: Thank you for the kind review. I also talked with John and he described the challenges you had. Thanks for your business. And yes, John is the best.
Jerome Jeffries: I want to thank Shae and the tech team for repairing my laptop's hinge and cracked glass in a quick and timely fashion. I will be recommending your place to all my family and friends! Thank You!
Response: Thank you for the review and your business. Shae is wonderful.
SuperSpeed21: Was easier to get my screen repaired over dealing with my service provider due to how easy it was to set up an appointment and get my phone back within an hour of wait time.
Kevin Brown: Took my son's Nintendo Switch in for repair. Paid 50.00 to have it looked at. I got a call the next day that it's ready. The 50.00 went toward the cost of repair, only to be told it was a dead battery issue and no additional cost are required. Some other companies might have still charged some repair costs. It's great to know honest companies still exist.
Response: Thanks for your kind review.
15. Apple Georgetown
Address: 1229 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 572-1460
Guy: Electronics store
Web page: https://www.apple.com/retail/georgetown
Near Apple Georgetown:
- a 11 meters away Stores to buy overalls: Madewell
- a 19 meters away psychic in person: Psychic Readings By Crystal
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Apple Georgetown: what do users think?
Elior Manier: Booked an appointment yesterday 12/28/21 which never got confirmed by email, most probably cause the employee never clicked the button. Impossible to enter the store after that, no way to see a manager, and no way to even communicate with an employee inside. This is scandalous knowing I organized my day to free myself for my 6:00 PM appointment.
No: GO ANYWHERE ELSE FOR YOUR REPAIRS!!!! I went in for my mac book pro battery placement (late 2013 retina) and they absolutely destroyed my motherboard making my speakers useless. I looked inside and was amazed. This was definitely on purpose since a wild animal could do better.
Courtney German: Had a highly positive experience at this Apple store - I had a major issue with my phone while traveling to DC for work and went to the Apple store without an appointment. They squeezed me in for a Genius Bar appointment with minimal waiting and Stanley The Genius spent over two hours with me running diagnostics, speaking with my cell phone carrier company, etc. He was AMAZING. The staff went above and beyond to help me and I'm incredibly grateful. Exceptional!!
vze1nv91: At the moment Apple wants you to order their products online and only go to the store for pickup. I got there an hour before my reservation time and asked if I could get my product. They were gracious, did it and I was out in ten minutes. It was so enjoyable I almost splurged on an Apple Pencil. Apple is very particular about the buying experience and it shows in the professionalism of the staff.
Katze Love: I had nothing short of an unpleasant experience here… As others have mentioned, the rude and dismissive staff are in no rush to offer assistance. I had an appointment to pick up items, arrived on time, and still waited about 20 minutes to receive my order. Before that, I had to wander around the store trying to find someone willing to help me. The most comical part-- when a staff member finally came by with my items, he carelessly tossed the bag down on the table and $500 worth of apple keyboards rattled out onto the counter. Lol! Way to show how much you care. The location is convenient though.
Mr. Mendoza: Sadly this store lacks any customer service. I've visited this store several times and every time, the staff has been great at ignoring me or making me feel as if I'm interrupting their lack of work. In one particular instance, one of the store's staff told me that he could multitask while servicing me. He thought talking to me and another customer that interrupted our conversation, while texting or checking his phone was productive multitasking.
C Leo: I’ve always received great service at the Apple store esp the one at Clarendon and Tyson’s Mall and I was just disappointed with the service at the Georgetown location. No one greeted us when we walked in. When I found someone up front and told them I had a 6:30pm appointment they directed me to the back without checking their tablet or asking what it was for. After taking a while to locate my appointment, she then directed us to the front. ( at the other store, they would greet me by name and direct me to the right staff to assist) My friend asked if there was a restroom and he directed her to Wawa across the street. The overall energy of the staff there was low… like they did not want to be there.
Kasra Ladjevardi: One of the rudest apple stores I know of. I am a huge fan of Apple, and I have always thought that they have really great customer service. Most Apple stores I visit today have great people and the Genius Bar staff are very friendly. However, my last two visits to the store left such a bad taste in my mouth
Don Wang: I literally purchased my first iPhone 13 pro max and I was having trouble with their Air Drop option to my friends. Went into this Apple store hoping one of their representatives will be able to assist me but instead another gentleman came over and told our female representative to assist someone else. Now, they just pushed me to their IT phone service instead. Does this mean my IPhone is defective? Should I be switching back to Android base phones instead?
Abby: The three times that I went there to try to buy a new phone while turning in my old one, I did not have a positive experience at all. One of the times I got there at 9:30am (Google’s hours indicated they opened at 9am), and I got berated by the staff and security telling me I shouldn’t be there when they opened at 10am…well it would be great if they updated their hours first before scolding me for something I didn’t know and opening an open door. The other times that I’ve been there, the staff was not very helpful either, which was disappointing considering the amount of money I’d be spending on a device. I ended up going to the Carnegie Library location instead, and the service was so much better there, so I’d definitely avoid this location for any future purchases and go there instead, even if it’s located further away.
16. Verizon
Address: 1318 F St NW, Washington, DC 20004
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 880-1077
Guy: Cell phone store
Web page: http://www.verizonwireless.com/stores/district-of-columbia/washington/national-place-R00000327309/
Near Verizon:
- a 7 meters away photography in: Sam Hurd Photography
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Verizon: what do users think?
Aaron Mansdoerfer: I went here on March 5th, because I was having some difficulty porting my number from my previous carrier. After walking several miles to the Georgetown location only to find it closed, I took a gamble by making my way to the National Press location. I'm so glad that I did! Special thanks to Winslow! He provided me with*outstanding* customer service! Specifically, he successfully helped me transfer from my previous character (no small feat!), all while creating a welcoming atmosphere. He's very experienced and personally invested in what he does, and it shows! I'm very grateful for his help! TL;DR: This a good store with a great staff. In particular Winslow is a fantastic!
Response: Hi Aaron, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Winslow made sure you were taken care of. We look forward to helping you again soon.
Helina A: The worst customer service. Never again will I deal with Verizon. I’m discontinuing all my 5 Verizon accounts and advising friends to do the same.
Response: We don't want to lose you as a customer, Helina. We hold ourselves to high standards of customer service, and it's disappointing to hear we fell short. Your feedback is important to us and we hope we can win back your trust and confidence in the future.
L. E. Wright: After waiting 30min on the phone, I arrive at the Verizon store located at 1318 F Street NW and they have no idea of what I'm talking about nor can they assist me like I was told. Reginald greeted me at the store and immediately showed a short temperament. Reginald is not customer oriented. After realizing that they can't assist me, I was told that I have to call customer service again and wait for another 20min +. This is quite a frustrating experience After simply taking Verizon up on an off from the Verizon offer up program. I immediately regret it
Response: Hello L., we apologize for your less than ideal experience. We want to make sure that you can always count on our team to help you out every time you visit. It's disappointing to learn how we're doing. We hope we can provide you with better support in the future.
Hongyou Xu: I feel that Verizon Store is best one if you want to get your necessary easily. The same store in Alexandria City VA I went there but hard to find my necessary this morning.
Response: Thanks for the great feedback, Hongyou! You can always count on us to have your wireless needs covered. We look forward to helping you out again.
Ryan D: I hate Verizon. They scammed me out of my $500 dollar gift card. Horrible customer service. Stay with your current plan.
Response: Hi Ryan, trust and integrity are essential to us at Verizon. We always want to be completely transparent about the full terms and policies of our plans so that we may avoid any misunderstandings. We're concerned to hear about your experience and would like to look into this further. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1207396198 with the best number to reach you so we can get in touch with you. Thank you for your feedback.
Amanda Sams: I went into the Verizon Store to upgrade my little android phone. I was assisted by Phil and Adan with buying a new Samsung A20. They were extremely helpful in giving me advice and honest opinions on newer phones like the A21 which they mentioned cost the same. I declined on the newer phone even though they were very transparent with me but what was important is that they didn't push me to buy something I didn't want. Very respectful and professional.
Response: Hi Amanda, thanks for taking the time to leave us a review! Our team works hard to provide you with exceptional service. It's great to hear that Phil and Adan was able to help you out. Let us know if you need anything else.
Hardrick Pooler: Adan is a lifesaver! He was able to get my iPhone unlocked when the Apple store couldn’t. He helped me reset my iPhone and recover my data the way it was before. He is an asset to Verizon and should be commended.
Response: Hi Evangela, thanks for sharing your experiene with us! We pride ourselves on our expert team, and it's great to hear Adan was able to help you with everything. Visit us again soon if you need further assistance.
Jazz Mooney: I bought a phone from Adan At the Verizon store on F St. and 12th NW. DC. They seemed very nice and the store until my phone didn’t work which is an iPhone X 11X Pro Max. I turned on the existing update and it cycle for an hour and 10 minutes which is never happened since 2004 on any of my iPhones. I took the phone back to the Verizon store at that same location and Joseph was a rude he was behind the counter told me to be a $50 charge to swap out my phone but that they didn’t even have any more iPhone 11. Then I spoke to Antonio who would even help me because he said I offended him and I’m trying to still figure out how I offended him. I asked who are the manager who happened to be Charlie Kulu. I told him how rude Joseph and Antonio we’re.. Nobody would help me and I had to wait in line for about 25 minutes which shouldn’t happened because the phone was defective and they should’ve taken care of me first, According to Jenna at the corporate office at Verizon. Finally, a very nice lady at the same Verizon store named Judy turned my phone back on but I asked for a new phone because this phone is not working-correctly. Charlie, the manager said he would order me a new iPhone 11 Pro Max, but when I called the corporate office and spoke to Jenna she said there’s no order for a new phone for me so Charlie lied. It’s almost like they’re used car salesman but in a Verizon store I asked for my trade-in to be given back to me so I can get out of my contract with Verizon because you have 14 days to do so. They didn’t know what happened to my phone they think it might’ve been sent back to the company but they’re not sure. Their attention to detail is horrendous. So now I’m stuck at Verizon for two years.
Response: This is not the experience you should expect as a Verizon customer, Jazz. We hold ourselves to the highest standards of integrity and customer service. We apologize for any treatment that made you feel otherwise. We hope you will give us another chance to win back your trust and confidence in the future.
Kofta Kit: The staff here is very uninterested in helping. I had to return to the store multiple times for a problem they claimed couldn't be fixed even after calling Verizon to confirm that the fix was in the store. After asking for employee ID numbers to report to the corporate office they were suddenly able to resolve my issue. The entire experience was very off-putting. The manager is extremely irritable and unhelpful. I hope to never need their services in the future.
Michael-Ann Henry: Terrible service. Covered my bill with confusing credits and charges so it wasn't clear how much I've actually paid and what my refunds were. One of the managers tried to sell me a $100 phone case that I didn't even want! They are scheming and sneaky and not clear about all of the random extra fees and charges. I think there are 2 good employees there but the managers are surely the weak links.
17. Verizon
Address: 1001 Connecticut Ave NW R1011, Washington, DC 20036
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 880-1077
Guy: Cell phone store
Web page: https://www.verizon.com/stores/details/district-of-columbia/washington/dc-washington-square-350607/
Near Verizon:
- a 3 meters away wells fargo corporate offices: Wells Fargo Bank
- a 9 meters away custom suits: Enzo Custom
- a 9 meters away rehabilitation clinics: Washington Physio DC LLC
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Verizon: what do users think?
T N: My wife and I came here to buy a new phone, the woman selling us the phone was liar and a thief, unfortunately. My wife and I asked for a specific insurance the woman said did not exist.. we were later able to change it on the verizon app because it did in fact exist lol. We also left something that we purchased at the store and when I asked if it could be refunded she hung up on me… what kind of customer service is that?
Response: We're sorry you didn't have a great experience with us, T N. We want to help you as much as we can whenever you visit our store. We're disappointed that we could not help with the insurance and that you had a frustrating call after the visit. Your feedback has been escalated for further review. We appreciate your feedback and hope you visit us again so we can make it up to you.
Justin Olivier: Nobody came to help me. I had to help myself. Once I was finally assisted, my questions were answered. Please greet your customers if you want their business. And if everyone is busy then hire more people.
Response: We know we can do better than this, Justin. We want to make sure our customers feel welcome and supported at our store and it sounds like we fell short this time. We'll keep your feedback in mind and hope you'll give us a chance to provide an excellent experience on your next visit.
Teresa Ludwig: Update: still have not received my check and never got a reply from customer service to my email. Extremely disappointed. Had so far been a satisfied returning customer. First, my friend wanted to get a prepaid sim card with plan. The clerk first checked the IMEI-number and put in a store sim card to check the compatibility by calling from it, which worked. He then typed in all of the info and when about to finalize the purchase realized that the phone was not compatible with Verizon (however that call was even possible then). We then switched to me. I already had a prepaid card and plan that I wanted to upgrade from 5GB to 15GB. I was sent to the express checkout, chose cash payment and since there was no coin insert slot for the $11.20 charge, I inserted a $20 bill. It then said that the remaining $8.80 would be credited to my account. I will not be using the account for much longer so that is worth nothing for me. The clerk told me that there is no option to get change, the bill back out or anything else. Upon asking, how I am supposed to pay $11.20 in matching bills he told me that I should have inserted $12 and only lost 80ct. There was no sign or information during the process that the system just takes and keeps your money so if this is the case, in my opinion there should just not be an option to pay in cash. Because I was very unsatisfied with the situation I suggested options of possible solutions to the clerk but he seemed completely unwilling to solve it and had no clue what to do. Instead of trying to fix it, he suggested, I could just give the card with the remaining credit to my friend after I wouldn't need it anymore. Since he had just told us that her phone was not compatible with Verizon I was very confused and when I asked how that should suddenly work, he said that "with that card it would work because it is activated". So he would have otherwise sold a plan on a deactivated card? It did not make any sense and he kept contradicting himself until we left very frustrated. After talking to customer support over the phone for over 20 minutes, I was promised to get a check with the credit as a refund to my home address in Germany. I am lucky enough to be fluent in English, confident and patient enough to work out a solution and also I luckily have an American bank account (otherwise there would be no possibility to cash the check). I find it essential to change this procedure or at least the according information because it just robs customers of their money which is not ok at all.
Response: Thank you for letting us know about this frustrating experience, Teresa. We hold ourselves to high standards of customer service, and it sounds like we fell short this time. We appreciate your feedback, as we're always looking to improve. We hope you'll give us another chance for excellent service in the future.
Natalie Thomas: Super nice staff! I worked with Nikki and she was so nice and helpful, I was in and out in 15 minutes with everything I needed to upgrade my super old phone. She got me set up completely and answered all my questions. Everyone here seemed really kind to other customers as well and it looked like everyone was having a good time.
Response: Hello Natalie, thanks for the positive feedback! We aim to provide you with all the information you need alongside delivering excellent customer service. We're glad Nikki helped you out with your phone upgrade efficiently! Let us know if you need anything else.
Boyan Stanoev: Update second visit: 4 stars I can't thank the manager Bradley enough. We spent close to two hours on the phone with Verizon reps to get my 3 line transfer and thanks to him got it done. Note to Verizon Corporate: please make sure you properly reward such great people like Bradley who can resolve complex cases. First Experience: 2stars Waited a lot to pick up Verizon sim cards, so I can switch from T Mobile. Given that I am a new customer coming with unlocked devices, I had the foresight to ask what to expect with the set up. The rep just told me to go home put the sims in and then call customer service. Well, it did not work for neither of my phones and customer service is referring me back to the store. Will go again tomorrow leaving my 2 year old with a friend and taking time off work to give Verizon one last chance since I spent a lot of hours and phone calls over the last 2 weeks to make the switch. There were some other reps who seemed helpful (this is why I am adding one extra star).
Response: Thanks for sharing your experience with us, Boyan! We strive to provide you with the best service possible, and it's great to hear Bradley was able to help you with everything. Let us know if you need further assistance.
Jon Saunders: Every time I come to this store I leave absolutely disgusted. Absolutely lousy customer service. Verizon says they allow broken phone to be traded in now. Oh your screen doesnt work? Sorry you cant! You have to be able to disable wheres my i phone for them to accept your broken phone.... seriously!!! Stay away people. Trust me. My girlfriend is pregnant and needs a phone so i had to purchase one outright. Would love to get a call from corporate.
Response: Hi Jon, we're sorry to hear you didn't have a great experience at our store. We always want to make sure we are being completely transparent so that we may avoid any misunderstandings. Trust and integrity are important to us and our intention is to always take care of your wireless needs. We will be escalating your review so the appropriate team can look into this. We hope you'll give us another chance to provide a better experience in the future.
Hannah Greene: I went in to transfer numbers and buy a new phone. I was helped by Prince (Aidrus), and he was fantastic. Prince really took the time to listen to what I was asking for and find the best plan to fit my needs. I had a ton of questions, and he was super gracious and helpful. I couldn't have asked for a better customer service experience. Would highly recommend and will be returning to speak with Prince for any future needs. Thanks again!
Response: Thanks for the positive feedback, Hannah! We strive to provide you with the best service possible, and it's great to hear Prince was able to help you with everything. You can always depend on us. Come back again soon if you need further assistance.
Vida McCahey: There was a customer that was frustrated by Verizon's customer service, not being able to help him with his problem and sending him in circles on the phone. We have all been in this situation. Instead of handling situation with maturity the customer service rep had an escalating conflict attitude, he was defensive rude with customer, which made customer even more upset, then Verizon called the police which was completely unnecessary. Lacking people skill as a customer service agent is not reason to call the cops.... The Verizon man was very large, bald with beard. He was also immediately rude and defensive with me after I asked where the line was. It was his attitude that was the problem not the customer.
Response: This is not the experience you should expect as a Verizon customer, Vida. Our team should always be ready to help you with courtesy, respect, and professionalism. We will be escalating your review so the appropriate team can look into this. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1159339491 with the best number to reach you so we can get in touch with you. Thank you for your feedback.
Don Kelly: Bought an $85 dollar charger, but it is lousy - in order to return it there is a $50 restocking fee! Seems like they should have to tell you that up front. Consumer Reports says they have to. I wonder what the BBB will say. Never going to another Verizon store if that is the company policy - which apparently it is. The rep was nice but didn't tell me about any restocking information.
Response: We're concerned to hear this, Don. We always want to make sure we are being completely transparent so that we may avoid any misunderstandings. We will be escalating your review so the appropriate team can look into this. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1136957343 with the best number to reach you so we can get in touch with you directly.
Rachel Murphy: Great experience today. Mose provided excellent customer service as we needed to reactivate lines and purchase a new phone. He was patient and ensured we we 100% setup before we left. Will definitely come back.
Response: Hi Rachel, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Mose made sure you were taken care of. If you need anything else, you know where to find us!
18. AT&T Store
Address: 1050 Connecticut Ave NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 872-6819
Guy: Cell phone store
Near AT&T Store:
- a 2 meters away office cleaning companies in: Bio-One DC
- a 2 meters away earring shops in: Compton Jewelers
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AT&T Store: what do users think?
Lou Costanza: Location is convenient. The staff person I worked with to upgrade my iPhone was friendly and walked me through the process seamlessly. They have a nice selection of cases and accessories. Happy with my experience.
Erika Maye: Got my new iPhone at this store about a month ago. The service in store was great but when I got my bill the next month, I realized the representative I was working with, Marcus, hungry for commissions I guess, added a whole new line of service to my account for an iPad that he knew did not exist. I had an iPad on my shared plan ($10/month) that I had given to my niece and my brother had recently added to his account and I asked Marcus to remove it from my account. He said he could not do that in store and instead removed the iPad from my shared plan and put the phantom iPad its own separate plan for $130 per month! I had to spend more than 30 mins on the phone with an AT&T customer service agent getting it removed. I hope he loses his commission and job.
Dorean Seaborn: Marcus was extremely helpful with two phone activations. Thank you for the excellent customer service
Gregory Adams: helpful staff who were able to diagnose my problem inside of ten minutes. but store not open at 9am as advertised.
Ernesto Severino Escaler: Customer service was excellent! In all honestly I’m not a huge fan of att’s prices and their “throttling” on the unli data plans. Terrence was amazing though! Supremely efficient and informative! I’d highly recommend seeking him out for any assistance!
Teddy Cohen: Got my new iPhone 13 mini. With the help of the amazing Nijee, I had an overall awesome experience. Great location to get problems solved.Only reason I’m not giving 5 stars is because the Manager has serious attitude with customers and is more of a problem finder than a solution finder.
F Bolinder: Sales associate Nia was clueless about how to get specific AT&T services added to my account. Since this is not a AT&T owned store, I had to call AT&T who told me that I couldn't get the account features on my account. Nia sold me 2 different accounts and neither worked with the features I needed. After visiting the store several times and spending hours on the phone with AT&T, I requested a refund for the services that I never used. George, the manager, repeatedly promised to get me a refund. I emailed him, I called him, and he kept promising a full refund. It has now been over 2 months since Nia and George falsely promised to help and now I am stuck with over $150 in bills and no service! Don't visit this store. Go to a AT&T corporate location instead. This store can only sell you services and will abandon you as soon as you need support.
Lizz Davis: I made an appointment so I didn’t have to wait, I went in right at my appointment time. There was one sales associate on the floor and one security guard. The sales associate was helping another customer and told me he would get to me in a second. I walked around and then ended up sitting down to wait. Another sales associate came out on the floor, I figured she would be able to help me but she just started cleaning the tables and handles (Which, with Covid I do appreciate). I sat there waiting for 20 minutes and then realized the second sales associate would not be helping me so I got up to leave. As I was leaving she was cleaning the doors, had headphones in and seemed like she was on a phone call. Not happy with the service here compared to other AT&Ts.
Devon Brown: Sales Associate Cordell had ZERO knowledge of the current phones, so when I tried to return my iPhone 12 Pro Max on my second line; he first kept saying I couldn't return it because it was a 11 Pro Max and using it currently. My current phone is the 11 Pro Max, so how can you not differentiate the two? Also, the phone and its' box was right in front of him. Next, he told me I couldn't return the phone without a manager, which I knew was a LIE because I just worked at AT&T last year! I also confirmed this information wasn't true thru several AT&T associates and AT&T corporate customer service. HORRIBLE EXPERIENCE !!!!!
Panjai Paiboonpong: Walked in for top up plan but sales try to sell new phone said sim not compatible no more! Walked out and went to AT&T in China town to get it done. Terrible:(
19. Asurion Tech Repair & Solutions
Address: 3510 Connecticut Ave NW, Washington, DC 20008
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 900-9525
Guy: Mobile phone repair shop
Near Asurion Tech Repair & Solutions:
- a 3 meters away Indian restaurants in: Indique
- a 14 meters away Chinese buffet: Dolan Uyghur Restaurant
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Asurion Tech Repair & Solutions: what do users think?
Haley Hughen: The staff here is fantastic. They do a free diagnostic and then will let you know the cost of repair. Candice was very knowledgeable and kind. They saved my laptop after I spilled water on it, I dropped it off on a Monday evening and it was ready Thursday morning for pickup. Will be back if I need any other repairs!
Zack Fowler: Positive: Professionalism, Quality, Responsiveness, ValueFast, easy, reasonably affordable. Extremely straightforward. What’s not to like? Plus, Amber, who did my repair (new iPhone 8 Plus battery) was an absolute delight. I’ll go right back here the next time I have a tech issue.
Madison Brumbaugh: I had an amazing experience with uBreakiFix, and particularly with Candice! Candice was super communicative and friendly throughout the process, always keeping me informed about what was going on. My laptop had been sitting around collecting dust for about a year, giving me the “blue screen of death” and an error message. I had tried to fix it myself but to no avail. Not sure how, but I guess once Candice was able to get past the blue screen and run the diagnostics on my laptop, it was all in working order. And I walked away without paying anything. ZERO DOLLARS. I will be recommending uBreakiFix to everyone I know! The easy scheduling, awesome staff, and free diagnostics will keep me coming back for sure!
Qiwei Wang: Just got my MacBook Pro back and had to write this review to thank the people here(they saved my life)! Dropped it on floor which resulted an impaired LCD and brought it to Ubreakifix, I assume it would take at least a week to get it fixed but it only took three days(dropped on Monday, Wednesday the parts that needed for repair arrived, and now I have it back on the same day). Faster and more satisfied than I expect with a fair price, and people there were really nice. Thank so much!
Alison Cohen: Candice is amazing!! I'd been having this mysterious issue with my computer that no one could figure out...and in two days, after researching various possibilities, she determined what was going on and fixed it! I paid nothing - somehow what she did was simply considered part of Ubreakifix's free diagnostic process. 🤷♀️
Djinni Field: I brought in a year old Nintendo switch that had suddenly stopped working. The staff was friendly, efficient and knowledgeable. They were able to determine the issue and get back to me quickly with the problem and cost of repair. Ultimately decided not to repair because the cost was more than half the price of a new switch, but would have felt confident using their service.
Team World: STAY AWAY FROM THESE INCOMPETENTS. THEY RUINED MY EXPENSIVE IRREPLACEABLE PC AND GAVE ME A CHeap pc that DID NOT WORK. And it took them 4 months to finish this trainwreck of costumer "service". The worst experience ever. I was on the phone with them for 30 hours combined, they should be kicked out of business.
Rachel Neild: Candice is great. I had some slightly frustrating communication with another member of staff. But my camera was fixed in the two hour window promised and the hairline crack on my screen did not degenerate.
Fidel Quintela: Took my Pixel 3 in to replace a bad battery. Turn around was a few hours and work was flawless.
Denise Diaz: Totally cool guy took my surface pro 7 to do what I thought was not really possible. I was just shooting in the dark. Nice place nice people. Good work.
20. Best Buy
Address: 1201 S Hayes St B, Arlington, VA 22202
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 414-7090
Guy: Electronics store
Near Best Buy:
- a 24 meters away geek shops in: Geek Squad
- a 41 meters away caviar stores: Costco Wholesale
- a 44 meters away hearing centers in: Costco hearing aid store
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Best Buy: what do users think?
Matthew Schumacher: Best Buy is great as everybody who has ever gone to one knows. We stopped in to Best Buy to price some washers and dryers for our new home. They have fair pricing and what is even better is that they have a 4 week turn around time for the LG washer and dryer we are interested in. From what I hear from others, delivery for a washer and dryer is extremely delayed from most other companies. Having a 4 week turn around time is all the more reason for us to purchase our LG washer and dryer from Beat Buy.
Michael Patrick: Good experience today when buying products in store while waiting for an online order to be fulfilled. The product I ordered online was ready for pickup in 15 minutes. I was greeted by staff when entering and exiting. The store was clean and organized. The staff at checkout were fast and polite.
Caitlin DePorter: Do not get a car radio from here. The $500 jvc radio I got stopped working after several months of having it. I then had to get on a waitlist that was several months long before they could “fix” it. Well finally the car is brought in and they say they don’t see anything wrong and reboot it and send me on my way and suggest it may be a phone issue. I got the managers card in case the radio wasn’t actually fixed. The issue has persisted even after getting a new phone and they now refuse to help since I am outside of the one year warranty, even though they didn’t fix it to begin with when I brought it in within the one year. Complete waste of my money and now I have a non functioning radio Edit: Best Buy told me to do a software update but there’s no software update available for this model. They are clueless and I wish I had gotten it somewhere else.
Ellen Savage: Placed an order for curbside pickup. Text telling me my order was ready did not contain instructions on where to park. I figured out pickup orders had to be picked up from parking garage, which is a paid garage. Waited 28 minutes for my order to be brought out, then when leaving garage I had to pay $3 for parking because I was in garage for more than 15 minutes. Horrible experience.
Sarah G: Absolutely horrible location. No signage to the ACTUAL store entrance. Curbside pickup is In a parking garage, so how exactly do you notify them via internet/app that you're "Here, in Pickup Spot #2" if your signal is sketchy? I got enough signal to pull up my order & check in, but system said it was having problems & I needed to come inside anyway. Would have been easy to do if there were posted directions to the actual store. Employee that checked me in for Order Pickup at the counter was negative & gave me false information. Employee that helped bring order to car (finally) was helpful. Didn't catch his name. Have to pay for parking no matter what, even for what should be a quick curbside pickup. Shop other BB locations unless you're staying local & walking around Crystal City & just buying small items.
Carol Spalla: Be aware of "subscriptions" sales. This review is not at all related to the team who actually helped me and found everything I had to buy. This review is specifically to call out and call the attention to future customers who purchase anything at any Best Buy. I spend nearly $ 2,000 tonight and when I got home, I realized they added this "total tech yearly subscription" for $200 (!!). I never asked this and, in any moment, the details of this offer was explained to me in detail. Brandon was a nice store seller but I really felt cheated and I am disappointed with Best Buy for being so close to sales malpractices. When I reached out to support, via chat, they refund this service but still kept $7 for 1 day of this subscription use. It's been 5 hours I left the store. I did not use this service at all!! And though the Customer Support representative Vicky D. was very effectively and patient with me, she also did not explain to me that they would keep the $7. Again, I am feeling that Best Buy is training and enabling their staff to omit important details during sales and customer support interactions. Very sad and frustrating. It's not about the $7 - its not going to make me richer or poorer, but it's about transparency.
Lyn G: Mohammed was amazing in helping us set up our new phone and made sure we understood the entire process and answered all of our questions. This is refreshing to have such amazing customer service which seems so rare lately. Great job Mohammed !!!
Carla Dunlap: I recently purchased a elliptical fitness machine. Best Buy delivered it and assembled. I am so happy with my investment. The service was excellent.
Lauren Wiseman: Terrible customer service. They were rude when I declined buying any any additional things like protection and anti virus. I bought a computer there and they refused to validate my parking ticket, and didn't offer any further information. I will not be going back to that Best Buy.
Swami Reyes II: I was attended to by Mr. Raul. He was excellent and very forthcoming with detailed information about the surface pro's I was looking for. When I asked about the limitations on softwares the devices could run he did not hesitate to expand his knowledge pool to answer my questions; both through research and referral to the in-store geeksquad. Thank you Raul, your guidance has lead me to an excellent purchase.
