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1. T-Mobile - Washington
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· 110 reviews
3225 14th St NW, Washington, DC 20010
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Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
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2. T-Mobile - Washington
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· 97 reviews
1146 Connecticut Ave NW, Washington, DC 20036
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Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
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3. T-Mobile - Washington
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· 84 reviews
2300 Washington Pl NE #108s, Washington, DC 20018
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Abdur Rob: Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
Raymond Harper: I’m not yet a T-Mobile customer but I will one day on my time. Today me & my friends came here to get headphones &! Rob the big black guy really helped me out a lot & his customer service experience is perfect. I’ll be back again one day-Rollingray
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4. T-Mobile - Washington
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· 26 reviews
1406 14th St NW, Washington, DC 20005
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M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
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5. T-Mobile - Washington
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· 149 reviews
804 H St NE, Washington, DC 20002, United States
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Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
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6. T-Mobile - Washington
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· 45 reviews
5335 Wisconsin Ave NW #107, Washington, DC 20015
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Britteney C: Dwayne is very knowledgeable. He assisted me with adding International Coverage to my plan for an upcoming trip. I really appreciate the patience that he had when answering all of my questions regarding the cost associated with International services. Wonderful customer service!
Lisa J. Jennings: Very knowledgable staff. No lines. Fast service.
Emily S: Kevin B. and Frank from Mechanicsburg, PA store we’re extremely helpful when my family was going through a family emergency. They were calm and patient with us and it is much appreciated. Thank you again.
Sarah Park: I write in praise of Yonathon, his professionalism, smarts, and helpfulness; he listened intently to my needs as I contemplated switching carriers for international usage purposes. Was highly adept at the technical application of my desire to have an eSIM and a SIM so that my one phone can host/carry 2 telephone numbers simultaneously (UK and USA/International)--by no means a straightforward task. His approach was gentle, adept & intelligent, and I left T-Mobile Chevy Chase with all my needs met. T-Mobile is most fortunate to have an employee as stellar as Yonathon.
Lora Mitchell: I went to this location in search of a complete change form an Android to the new IPhone 12 Pro Max. I came in and was greeted by Yonathan and of course once I told him the goal of this visit he immediately gave me all my options. He started with asking about needs, color preferences and which size of phone I’d be interested in. This experience was beyond great he was super knowledgeable and very professional! Being new to the iPhone software and what not he made it very easy to understand and showed me some cool features. Not only selling the device but the experience along with it! I must say he was absolutely correct ! Then going into to my payment options, I had the full intentions to pay for a larger portion of this new device. He went into great detail of how I can pay for all my accessories and phone monthly with my bill, which was a surprise to me and certainly made this decision so much easier! I spent about 90 mins in store while switching over data and him answering all my questions! All in all I definitely appreciate the help Yonathan provided and look forward to all future services and purchase via Tmobie !
Qasiym Gilliam: I recently went up there to get the sprint- T-Mobile thing in order. Dwayne was able to take care of me and I even got a new phone! Aye! I’ll be back.
Mirian N Sanchez: Great customer service by knowledgeable staff.
Jamaal Jones: Dwayne and his teammates were amazing today! Very knowledgeable about all of the products and services. The customer service was excellent. Great overall shopping experience.
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7. T-Mobile - Washington
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· 109 reviews
2460 Market St NE, Washington, DC 20018
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Sean-Tony Tescadero: Came in to pay my bill, and walked out with a new, fantastic device. Martha and Nestor walked me through device options, my plan, and upcoming features with T-Mobile. They were pleasant, patient and very accommodating. (Even though they had some impatient guests simultaneously) I would highly recommend T-Mobile, and this location. Great job, guys!
Frances Berry: Ariana the store manager was very helpful. Helped me get my watch set up very patient. Wish I can give 10/10.
Julie Santos: Samiyah did a fantastic job of assisting me. Very patient through the sprint process. Helped me with a free phone and watch.
Victor Perry: Ariana helped me with a troubleshooting for my phone. Very patient. Great manager
Rena Geter: Loved the service! They were so friendly and super patient will me. They even sat down with me and showed me how to use my new phone. Loved it. 10/10 service!
Gerald Helfgott: I had with ATT, and checked around. I went to T-Mobile at Dakota Crossing ( 2460 Market Street NE, Washington,DC 20018). They were very professional and handled the switch over very easily. I can not recommend them any more. They were all great.
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8. T-Mobile - Washington
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· 52 reviews
3204 Pennsylvania Ave. SE # A, Washington, DC 20020
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Delores Whitfield: I was assisted by William at the 721 d street se Washington DC 20003. He was so kind and patience and assisted me with best customer service. I would like to recommend William for a spot award he is truly an asset to T-Mobile he is now like a family member to me
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9. T-Mobile - Washington
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· 44 reviews
726 7th St NW, Washington, DC 20001
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William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Abrar Thabit: Emilio was very helpful and kind!
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
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10. T-Mobile - Washington
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· 168 reviews
721 D St SE Suite B, Washington, DC 20003
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Ishan Heru: I had one of the best customer service experiences at this store. Ariana and Fidel were amazing! They took assisted me with purchasing a new iPhone and Apple Watch, and then, set up both for me. Impeccable service through and through.
Bryce Suderow: I was having a really hard time getting my iPad to go online. So I went to the T Mobile store and Fidel solved my problem by inserting a Sim card. Now I can go anywhere and send and receive email thanks to him. He and everybody in the store is incredibly friendly and they’re all very competent.
Keith Jones: Ariana the assistant manager there was a great help. 10/10 recommendation. Very patient and energy was amazing.
Arthur Taper: Jeniqua customer service was great. She was very patient and knowledgeable on the products that she was selling. If you visit the store ask for her!
Sandra Medlock: Jeniqua was extremely helpful and courteous. I really enjoyed her presence and passionate about customers.
Salina Burno: Ilana was a good mobile expert she helped me with all my problems was very patient and went above and beyond . When coming to T-Mobile I definitely recommend working with her.
Rosalind Scarborough: Thanks so much Brett and Fidel made sure they gave me a clear message on my purchase today!
Ebony Twitty: Brent was a great help replacing my screen protector!! He was quick and courteous!! Thanks again !!!!
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11. T-Mobile - Washington
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· 41 reviews
5210 South Dakota Ave NE, Washington, DC 20011
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Jaya Wilson: This was such a great experience for me! Jerique was a huge help when I was trying to repair my phone. Great customer service! Always a helpful experience when I go to this store.
Fabiana Perera: Story had us switched over to Tmobile in under an hour. Great customer service!
Ronald Rice: Employees worked for a little over an hour to fix my pin issue with my phone. They would not stop until they resolved my issue, all the while being polite about the wait and handling other crisis from other users.
Janet Williams: I received outstanding customer service. I came in very stressed and they helped me solve all my issues. They are kind and make sure all my needs were met. I suggest this location to everyone.
Sherry Pate: Excellent customer service. They spent so much time and helped me every step of the way. This store is great for the elderly because they are patient. James helped me and was so kind he took his time and was extremely patient. I recommend this store to everyone especially the seniors.
Robert Boyer: This was an “”AMAZING” experience! Scenario: New Apple iPhones and Apple Watch’s purchased from different locations connected to the same plan. Good to go! Apple Watch’s cellular plan could not be activated after three days and 3x three hours on the phone with Sprint, T-mobile and T-Moble Store. Fourth call to Sprint Customer Service was the “Best”! Thirty minutes into my account, corrected errors, confirmed corrections, then referred me to this Sprint/T-Mobil Corporate Store. Good to go! Arrived, welcomed by all employees on the floor! Feeling good from this point! Explained situation to Ms. Raliant Dosunmu, with her patience, explanation and multiple questions with Tech Support (Sprint & T-Mobil), we had a very frustrating and confusing problem solved. The most important thing to note is how well the employees work together! Multiple situations, new purchases and my difficult problem three days ago. They really did an awesome job attending to everyone’s needs! No one got upset, impatient or stormed out during my 3hr visit. Congratulations to the entire staff! I would 100% revisit this location and highly recommended this location!
Annita Waller: I had such an amazing experience with Rali. She went above and beyond to ensure my new phone and accessories were perfect. She went as far as going to another location to acquire a privacy screen for me. That’s CUSTOMER SERVICE!!!!
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12. T-Mobile - Washington
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· 586 reviews
1796 Columbia Rd NW, Washington, DC 20009
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Sebastian casino: was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
The WonDufful Channel: Melany Kisha and Karen were such a great help. Especially Melany My phone was such a nuisance. She was so patient. I needed a new phone. She helped alot. Thanks crew!!!
Elmer Mendoza: The Best service Melany was the very helpful 👌 👍 If you go this store ask for she is very nice good service..
Clare Mason: Great staff, fast workers and all smiles i love this location soo much !!!
melani perez: Great customer service! Very genuine and empathetic. great place to upgrade or purchase phone !
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13. T-Mobile - Washington
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· 39 reviews
300 M St SE Spc A, Washington, DC 20003
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Brendan M: Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!
Danielle Crittenden: The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron (Aaron) did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!
Heaven Ramos: I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help
Ryan Curl: Conveniently located and clean. Tony was the agent who assisted me, who was very knowledgeable and anticipatory of what I needed. Seamless process.
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14. T-Mobile - Washington
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· 240 reviews
6431 Georgia Ave NW Ste B, Washington, DC 20012
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Sol Z: The store interioor is bright and spacious. The T-Mobile logos are situated by design. I went to make my monthly phone bill by cash, only this time to pay cash. I wanted to get a receipt for my payment but the system did not let the associate to get the hard copy. I took photo image of the receipt from the iPod that the associate had used to complete my transaction. Later I have reconciled the photo image to the webpage the associate send to my email. The transaction is correctly committed and completed.
Rickey Anderson: The management and staff were friendly and very supportive with my Internet services
Salvatore Misuraca: I went to the store to get help pairing my phone with my car Bluetooth. The manager there (Douglass) was fantastic and came out to my car to help me pair my phone. Outstanding Customer service!
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15. T-Mobile - Washington
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· 40 reviews
1528 Benning Rd NE, Washington, DC 20002
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Zyan Yizrael Giles: I’m currently out of town and being from Chicago coming to Washington DC as always on trips you end up cracking your screen protector breaking your phone this time I did it in transit on the train and was hysterical that it would be hard to find a place but when we got to our destinations I went on the app checked for local T-Mobile’s near me and there was one blocks from my hotel @ When I walked in the staff was very welcoming I was in and to replace my screen protector within 10 minutes and Brittany was a great representative for Tmobile
Niya B.: Very helpful employees & lovely managers. They made sure I was satisfied with my device & accessories before I left the store. I am so happy with my decision. I will be returning again.
Crystal Jefferson: Nick was great took the time to set my phone up and explained my bill to me I definitely recommend
Eddie Douglas: Nicholas was amazing he went above and beyond to make sure I left happy with my purchase I definitely recommend him
Faith Wright: Very busy location, but great customer service. 😊
Romanus Ubamadu: Brand new store. Wait was a bit long, but they had a few customers. Store manager gave me excellent service.
J. Colton Thompson: Really good service from Nicholas here. We were worried about going during COVID but the store is really on top of distancing and keeping things clean.
Meagan Prieto: Great customer service! They were extremely professional and answered all of my questions.
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16. T-Mobile - Bailey"s Crossroads
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· 71 reviews
3400-b Washington Dr, Falls Church, VA 22041
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Zane S: Store is clean and sanitizes regularly. Staff here is extremely polite and helpful, they assisted with my phone upgrade and activation. Carefully explained everything. Thank you Zee and Reina!
Nisa Eliana Gutierrez: This store has a great team. The protocol for COVID they have is very smart so I completely AGREE with door being locked. There is always a warm welcome and the team members always know what they are doing. Highly recommend going to this store they explain as clearly as possible to the best of their ability.
Maged Elshenawy: Very friendly team. The store Manger greated us at the door in a professional manner and pointed us to the the right direction. Everyone went above and beyond to answer my questions. Will be back!
getulio cardona: Zee helped me with my Galaxy upgrade and assisting my transfer! Love his service at this location definitely will come back! 10/10 experience!
Rick Sanabria: Thank you Zee! Best customer service here and very clean store that follows covid guidelines and sanitizes
Ashleigh Diserio: The store is always super clean and organized. My interactions with the staff on multiple occasions has been great. They are friendly and knowledge. There is usually no wait. Even during COVID they monitor how many go into the store, staff members have masks on, and you will see them cleaning the space. I have been with T-mobile for years and they have impeccable customer service and this store is my favorite to go to.
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17. T-Mobile - Coral Hills
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· 34 reviews
4789 Marlboro Pike, Capitol Heights, MD 20743
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Johnae Knight: Great customer service everytime I stopped at this store.
Theresa Poge: Service was awsome,the guys were very professional,100%
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18. T-Mobile - Arlington
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· 403 reviews
3211 Columbia Pike, Arlington, VA 22204
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Samantha Reed: The sales rep Hadassah, was very helpful with setting up my device fast and easy. She made my transition from AT&T to T-mobile smooth. She was very encouraging and I will come back for further assistance from her if needed!
Mr. Brown: Christian and his team are phenomenal. Update: 9/2/2020 Elise and company phenomenal! 20,000 more stars that’s how awesome my experience here today has been. I can’t wait to come back for more excellent exceptional exemplary immaculate customer service. I really feel valued and appreciated. I am excited to continue patronizing T-Mobile especially this exact location. Everyone just come here. Do yourself a favor and make the smart choice. Like I did! Thank you T-mobile! Thanks for an awesome time Elise!! 😊
K B: Hey I just want to say this T-mobile team is so welcoming and so talented! I love coming here! I get excited every time! You want to go some place where everyone knows your name and this location is it!
Donte Jiggetts: Timesha and Franklin were beyond exceptional when it came to customer service. I came to get a new galaxy watch and they were patient, helpful, friendly, and helpful. I was able to get my new watch set up very easily and the process was extremely smooth. I would certainly recommend both of these wonderful people, as well as this location for anyone who needs to visit T-Mobile.
Kemar Stone: I must give a big shout out to timesha she provided a excellent customer service. I went along with my girlfriend to get a iPhone 12 and she was very patient, helpful and friendly. The process was very fast and easy. I would strongly recommend timesha for all those who needs to visit T- Mobile. She will go above and beyond to make sure you get what you went there for.
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19. T-Mobile - Oxon Hill-Glassmanor
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· 74 reviews
6183 Oxon Hill Rd, Oxon Hill, MD 20745
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Markieta Boswell: This store location has excellent customer service. The entire team was helpful, however, Kayla is the star! Thank you for diligently working to resolve the issue and for saving me money!!
James E Mckinley Sr: It was quick fast and easy appreciate your help experience was excellent
Lavon White: Kayla was outstanding. Her patients, customer service, personality, ability to multi- task and knowledge was exceptional.
Maxine Mack: The staff is friendly and helpful and very knowledgeable about their phones and I love the fact that Hulu services came with our phone although I had to get a new number so that I could reap the discount from my credit union
Dena Williams: The wonderful service from my associate Abu Baraka and store manager Amber Ramos. Such a great staff at store # 4SBZ Oxen Hill rd they are to be commented 👌
William Bell: Exceptional service and staffing! They’re a blast to visit
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Cell phone store
20. T-Mobile - Arlington
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· 130 reviews
1101 S Joyce St Ste B15, Arlington, VA 22202
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Curtis Dance: Jerique Assurance Technician did a wonderful job on my phone. Very professional and efficient. I highly recommend him and the outstanding staff. Thanks so much!!
Sara Rubida: Thanks for excellent service today from Anna and Maria, who helped me set up two new devices and provided a great start on appreciating the talents of my new Galaxy watch. This former store is one of my two "go-to" T-Mobile/Sprint stores for getting good information and product guidance for this carrier.
Tawana Martin: Keyo She was very nice and friendly, as well as patient. She kept a smile on her face, to the point she had me smiling. I enjoyed the service she provided. I was thinking about upgrading and after my experience with her, I definitely will be doing so...
rochelle mitchell: I walked into tmobile ASSURANT Insurance in Arlington Va,, the tech Keyo was so helpful, walked me through my 10 issues fast, swiftly and I am happy and satisfied with her customer service. She did the dag on thang in helping me.
Vik Rao: Junior helped us upgrade our phone plan, helped us trade in both our phones, and helped us set up our new phones. The whole process was lengthy but he was so patient during the whole process! We are thankful for his help and we are happy with our new plan and new phones!
Alfredo Pinheiro: This store has amazing people, like Maria Justin and Judah.They took care of my case and I was amazed to feel how they care for their customers. Knowledgeable, friendly and uplifting. I definitely recommend you to check this store because of them. I am taking my business there!! 5 stars!!
John Paul Abenojar: Dario ME and Keyo Tech provide us excellent customer service. Both of them are great asset with your company.
Nash Charles: Ms. Keyo assurant technician very technical, cordially welcoming, and very knowledgeable she knows her craft. I would recommend her to everyone with technical issues with their devices.
