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1. T-Mobile
Address: 2300 Washington Pl NE #108s, Washington, DC 20018
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 269-2151
Business type: Cell phone store
Near T-Mobile:
- a 7 meters away switchboard repair companies in: Asurion Tech Repair & Solutions
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T-Mobile: what do users think?
Abdur Rob: Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
Response: Thanks for the great feedback! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
Sofie Miller: I came to the store as an existing T-Mobile customer to update my T-Mobile plan. The staff member who worked with me didn't believe that the plan I wanted existed, even when I found it on their website, and kept trying to upsell me on things that I don't want instead of helping me update my plan. It was clear that the staff member didn't know about existing plans or understand how to help with my legacy phone issues. I went to another store where they resolved my issues within minutes. I won't go back to this location.
Raymond Harper: I’m not yet a T-Mobile customer but I will one day on my time. Today me & my friends came here to get headphones &! Rob the big black guy really helped me out a lot & his customer service experience is perfect. I’ll be back again one day-Rollingray
Response: Thank you so much Raymond We appreciate you stopping by to see us.
brittney mathis: Very bad customer service! I called in to see if they had the phone I wanted to upgrade to in stock. The young lady who answered sucked her teeth and then proceeded to ask if I had called earlier, when I said no she put me on hold and never came back.
Ryan D: After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
Response: We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me at David.rupertomuniz2@T-Mobile.com
Ahmane' Glover: UPDATE!! I had another EXCELLENT experience at this store! I went into this store a few days ago distressed about a phone issue that I was having. Here's a shout out to all the team members that assisted me: + I was immediately greeted warmly by Shawnte, she continued to give excellent customer service while I was there. + Shirlette, then supported me for over 2 hours with solving all issues that I was having regarding my lost phone. Her patience and diligence was above and beyond! Simply the best!! +Theresah, the store manager also graciously supported me with tracking my phone, cancelling accounts and suggesting a new phone to meet my needs. She was courteous and very thoughtful!! I highly recommend this talented team of associates! They're AMAZING and make the store experience FANTASTIC!! ---- **I am sending this review from my brand new phone that the amazing staff at this location-- Max and Tyrell supported me in getting today!!*** So I came into this location expecting to simply pick up a new phone charger for my old phone but Max and Tyrell encouraged me to explore other options in such a friendly manner that I simply could not say no. Max supported me in adjusting my phone plan so that I got a great deal plus a brand new phone. Max then supported me in setting up this phone in a wonderful professional manner! He even reviewed all the new features and showed me how to get the most out of my new phone. Then it got even better, both Max and Tyrell shared that I could attend weekly customer appreciation events!! I recommend raises for both Max and Tyrell because they are the reason this is now my new favorite store to receive customer support! I highly recommend this store and I Thank Max and Tyrell for EXCELLENT service!!
Response: Aw Thanks Ahmane' Glover! We appreciate you stopping by to see us. Great to hear that your visit was awesome again.
JT “JT” K: Least helpful T mobile I have ever been too. Answer is always they can’t help I need to call customer service but when I go to another store amazing any other store fixes the issue no problem.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at Retailstore2324@T-Mobile.com so we can get this fixed for you?
Diamond Holliday: Worst customer service! Do not come here! They made a huge mistake on my account and basically told me it was nothing that they could do.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email retailstore2324@t-mobile.com so we can chat!
Donnie Banks: Horrible Service!!! and it wasn't from the employees at the counter it was a the "Manager" who came out the back I had a dilemma about my simm card getting damaged I just wanted another to replace not knowing they charged $20.00 I never had to pay in the past because I am a t-moble customer at other tmobile location he reply "OH Well" they must have been nice but we not here! treating me like im a random customer he didnt asked for my name to verify that I was a tmobile customer like the other tmobile store does nor my ID he handed me my damaged simm card and walked away from me and continue to have personal conversation with his employee. I walked out asking myself why I'm even with T-mobile ? to get treated like this. For me to walk out questioning that! thats a problem..
Response: I am sorry to hear this Donnie Banks. That's not the experience we want for our customers! We would like an opportunity to talk more about your visit! Please contact me at retailstore2324@t-mobile.com.
Dani Weymouth: One word: horrible. T-Mobile as a service is good but the store at Washington Place is horrible. There were two reps, each with one customer, and I was next in line. Watched one of them take two personal calls instead of concentrating on helping the customer in front of him and wound up making a basic mistake. I waited a half hour before I finally called Customer Service FROM the store.
Response: Thank you for your feed back as it allows us to always improve our service. We will make sure we take the right measures to give a better customer service.
2. T-Mobile
Address: 3225 14th St NW, Washington, DC 20010
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 518-5268
Business type: Cell phone store
Near T-Mobile:
- a 9 meters away chicken restaurants in: Pollo Campero
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T-Mobile: what do users think?
Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
Tra My Nguyen Thi: Very bad customer service.I called to cancel my plan on 04/22/2022.They told me that my billing cycle from 03/10-04/09.So if I call after 04/09 I need to pay full month with amount $120.00 for 2 lines.I agreed to pay full month.She told me to call back in May to make sure that I don’t own anything else.So I called back And she told me that I don’t own anything from T-Mobile.That why I told her to remove my automatic payment on T-Mobile account.And then after that in June I received a letter from them to ask me pay for amount $130.00 because I cancelled my plan that why amount go up.And the period date also different with the customer service said from 04/17 to 05/18.I feel like they want to take money from your pocket if you cancel plan.I called back and explain them what’s was happened to me and the lady name CINDY told me that she asked her supervisor and her supervisor approved for me only pay 5 days from 04/17-04/22(5 days I used with T-Mobile) with amount $21.67 and She said I don’t have to pay anymore .They are cheating me.After I paid that amount they sent me a letter ask me to pay $103.88.If not they will send me to collections.First time in my life it was happened to me that a big company in US trying to cheating customers.I called back to customer service and lady name Elizabeth blame to Cindy fault and said I still need to pay $58 instead of $108.33.After that she tried to transfer me to her supervisor name Fred.And he tried to blame his staff didn’t get train well and he still want me to pay full amount but he will give me $50 credit.They are very awful customer service.Be careful if you want to transfer to T-Mobile.You will get the same situation like me.I’ve been with T-Mobile almost 5 year’s and last thing I received from is the BAD CUSTOMER SERVICE.Go to another carrier you will get better deal.
Response: We’re sorry to hear this Tra My Nguyen Tai. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Gigi Mathews: Terrible customer service, The guy had an attitude of a bouncer, even a simple question seem like it was going to explode his bird brain.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore8545@t-mobile.com so we can chat!
Crystal Dixon: Came in yesterday to get phone serviced staff was very rude except the guy.Nobody greeted me and one lady short African American was loud and rude.She rolled her eyes at me like I was an issue coming there.They are biased towards customers all the women spoke and wished Happy Valentines to everyone but me that came in.Be advised go to gallery place location lovely.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at retailstore8545@t-mobile.com so we can chat!
Syd Ah: Shout out to Alberto! Probably some of the best customer service I've received. He was super patient and informative when helping us sort out my phone. He actually stayed 15 minutes after closing just to help me change my number over to T-mobile and even was available to help me outside of store hours just to make sure everything was working properly. I am super appreciative! He also set up my phone locator. Really great service! Thanks also to his colleagues who were patient and who helped me with my sim card after the store was closed. You guys rock!
Response: We appreciate you Syd! Welcome to the Magenta family! We hope to see you again soon :)
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Gabe: Went in June 2019 and the rep was on his phone taking a personal call the ENTIRE time he was “helping” me. Traded in my phone and the guy said I would only pay a fee of like $50, which I paid up front at the time, only to find out now I was tricked into financing a $600 phone. The customer service reps are about as bad as it gets. Go literally anywhere else.
Response: I’m sorry to hear this Gabe. That’s not the experience we want for our customers! Can you email me at Jennifer.Hernandez125@T-Mobile.com so I can get try to get this fixed for you?
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
Elron Russell jr: This store has the over the phone customers service. I called the phone picks up and hangs up then, I called again some guy answers but doesn’t state that this is T-Mobile, so I asked and also ask is there any deals for the phone he said “yeah, only the trade in a eligible phone get up to 7 hundreds dollars toward a new or something like that.” I gave a quick pause, and responded “What about if u already had account” he said no nothing really and just paying for ur phone for what it cost.” Then the phone hung up again, so I wrote this statement they need some better customer services representatives.
Response: Oh no, sorry to hear that. We pride ourselves on providing an awesome experience. We are sorry your phone customers service experience didn’t go the way you expected. We would like the opportunity make this experience better! Please reach out , so we can set up some time with you.
Colton Cooper: I came to this place and asked a female staff about the postpaid plan. She said it was $85 including tax and fee for one line. I told her i saw it online only $70 but she kept saying it was $85 for Magenta. When i asked about iphone 11 Pro she just answered like she didn’t appreciate customer who came to the store. She wasn’t friendly at all and acting like a person who doesn’t like her job. I just left the store without any question. Avoid this place at all cost. A bunch of liars.
3. T-Mobile
Address: 1406 14th St NW, Washington, DC 20005
Schedule: Open ⋅ Closes 7:30PM
Telephone: (202) 741-9739
Business type: Cell phone store
Near T-Mobile:
- a 0 meters away semi-permanent nails: LUSH NAIL BAR DC
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T-Mobile: what do users think?
M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Juan Francisco Minetto: Horribly rude staff. Never had seen something like this.
Response: I’m sorry to hear this Juan. That’s not the experience we want for our customers! We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at at the following address so we can get this resolved for you? Shawee.2.Thompson@T-mobile.com
Patrick Soltis: Tl;dr: For any action besides a new phone purchase, calling the help line is a better bet. It will take longer, but the people on the phone have the basic understanding and empathy necessary to help you with more complicated issues. Service probably depends on what you come here for. Any former Sprint customers looking for help transferring their phone to the T-Mobile network may be disappointed. I get it - my phone from 2018 that works fine is more difficult to switch than a new $1k phone that works perfectly. However, the employee who helped me here lacked a basic understanding of customer needs. She told me she couldn't help and suggested taking some other steps - that was appreciated. However, the moment I tried to clarify the steps (since the order of steps was unclear, and I had already tried some of them and wanted to make sure I was doing them right), she said, "You're overcomplicating this" and essentially checked out of the conversation. I came to the store precisely because the allegedly "easy" process was too complex to do on my own, and it's upsetting when someone who's supposed to be helping you won't even help you understand the advice they're giving you. In the end, I talked for 2 hours with a rep on the T-Mobile phone help line. They tried to help me switch to the T-Mobile network, then in the final steps discovered a specific reason why my phone could not switch. There's still a 50% chance it's a bogus reason, but they offered me a good deal - about 50% off the total price - for the new phone I was likely going to buy in 6 months anyways. It was a long and painful call, but my problem is solved and the rep on the phone made a sale. Store reps probably could've made the same sale in a fraction of the time if they were listening.
Response: I’m sorry to hear this Mr. Soltis. That’s definitely not the experience we want for our customers! We pride ourselves on providing an awesome experience. We would like the opportunity to make this experience better for you. Please reach out so I can set up some time with you to talk more about your recent visit. Can you send me an email at shawee.2.thompson@t-mobile.com?
Neda Pahlavani: I came in here to jump my phone. However they couldn’t help me AT ALL! They couldn’t even tell me if i had any protection on my phone. They were trying to send me all the way to the apple store! Lol to answer my question to see if i had insurance on my phone. After probing some more they gave me the insurance carrier number to call. How come they couldn’t give me that initially? Instead they wanted me to drive all the way to the apple store?? Lol wow. So much for customer service. People are so non logical and robotically lazy since covid. Its a shame.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at shawee.2.thompson@t-mobile.com so we can get this fixed for you? We love our T-Mobile customers and would like an opportunity to talk more about your visit!
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Response: Thank you so much Charles! We appreciate you stopping by to see us. We love our T-Mobile customers. We appreciate your business and also taking the time to provide us with this positive review. Please feel free to visit us and we'll be more than happy to take care of you. Welcome to the Magenta family! Thanks again!
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
Arvydas Maminishkis: Not sure why this store exist. You can not hold any phones in the hand. They all glued to the stands like in museum Update. I went to store back and nothing changed! Manager promise is empty just for the show. Lowering review to one star
Response: I’m sorry to hear this Arvydas. That’s not the experience we want for our customers! Please stop by so we can get this fixed for you. We will love the opportunity to make this a better experience for you.
4. T-Mobile
Address: 804 H St NE, Washington, DC 20002
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 544-4818
Business type: Cell phone store
Near T-Mobile:
- a 6 meters away pnc banks: PNC Bank
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T-Mobile: what do users think?
Karen: Not one to leave bad reviews but I was so appalled by my customer service experience that it left me no choice. Went in to upgrade my iPhone which should’ve been a relatively seamless process but with a brand new sales associate helping me, it took way over an hour. Lack of training was super apparent as the sales associate had no idea what she was doing and had to continuously ask the manager or another colleague for help on nearly EVERYTHING which seemed to annoy them instead. Management, please do better on training or at least step in to help when you see a worker clearly struggling rather than letting them struggle and keeping a customer waiting for assistance. There was no shadowing whatsoever. I’m not blaming the associate for being new and taking a long time, but rather the lack of support from colleagues and management alike. I won’t be returning back to this location.
Response: Hi Karen! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Betty Entzminger: Jarred Customer Service is awesome. I have challenges receiving verified text. When I am being verified I don't receive them for whatever reason. The expert today was great, Jarred and the manager at the 8th & H Street NE store. Thank you TMobile.
Stephanie Thomas: I have never had an experience with a phone company like this. They continue to add things to my bill that I'm not getting, then it's a whole bunch of hoops you have to go through to get it straightened out. Don't use this service, now I'm stuck with a plan I don't want
Response: Hi Stephanie! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Please contact me at (202) 544-4818 so we can chat!
Ray daSilva: My initial experience with this store was favorable. There were some issues relating to porting my phone number over which took much longer than anticipated but we all worked through it. I was also talked into leasing new SIM Locked phones from them which I could have avoided (my iPhone 13s were just 6 months old) but this was my fault for not asking the right questions. I wanted to switch to T-Mobile phone service because of the high international fees I was experiencing at Xfinity. While I was at the store, I asked about the 5G Home Internet and was convinced to give it a try as there was a 15 day free trial period. They fixed me up with a Gateway device from the store. That was on May 26. Today is June 3 - within the 15 day trial period. I tried to make this 5G Home Internet work but the service was just too unstable, slow and unreliable in my area so yesterday after contacted T-Mobile support, I gave up. When I tried to return the Gateway to the store today, I was met with an unreal customer service experience. The attitude was "Do you have the receipt? We can't accept a return without a receipt." "Do you have the original box? We can't accept a return without the box." I was able to pull up the receipt on my phone but by this time, they had actually printed out a copy of the receipt from their own system. Their response to this was "We are not allowed to print out receipts!" They then made a big show of checking the IMEI numbers to make sure it matched and then plugged the unit in to make sure it was working. After they had exhausted all their attempts to turn me away, their parting shot was "There will be a $20 restocking fee." I lost it. This kind of customer service attitude was not what I had experienced with T-Mobile support by phone. I argued and I must admit, I lost my temper when they insisted on the fee. Their solution "You can call up our customer service and ask them for a shipping label and return it yourself!" I left the store and I called up T-Mobilie support who could not believe the encounter and apologized. After he called the store to check on this, he advised me that he had learned that each store can set their own policy on restocking. So, he offered to credit my account for the $20 which he did on the spot. He asked if I would be willing to take the unit back to the store. In general T-Mobile support and service have been excellent but this was not a great experience. Sonya is the store manager and I suspect she is empowered to make sense of encounters like this but she simply refused.
Response: We’re sorry to hear this Ray. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Response: Thank you so much Sofie! We appreciate you stopping by to see us.
Susan Gushue: Great experience. The staff was friendly and knowledgeable. I didn't feel pressured to buy anything. The young lady that worked with me set everything up and explained it to me. I highly recommend this location.(hint: I parked a block away on G St. No problem finding parking)
Response: Thank you so much Susan! We appreciate you stopping by to see us.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
Response: Thank you so much Annette! We appreciate you stopping by to see us. I am very happy that you were pleased with your visit. Please come by and see us at any time.
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
Response: We appreciate you Ceiarra!!! We Love our customers and we are happy that Jay and Dwayne were able to take care of you. Please come back and see us any time!!
Melanie Powell: I don't normally leave reviews but I went to the store on H street in not the best moods due to repeated issues with my cell phone. I was lucky to get Dwayne as he was patient, helpful and most important got my phone fixed. The issue was with the software and I was able to get a phone replacement. I highly recommend you ask for Dwayne and he'll get you squared away.
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
Response: Thank you so much Scott! We appreciate you stopping by to see us. It is an honor to have you as a part of the T-mobile family!!!
5. T-Mobile
Address: 1146 Connecticut Ave NW, Washington, DC 20036
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 429-0715
Business type: Cell phone store
Near T-Mobile:
- a 4 meters away lawyers for foreigners in: Paul S Haar Law Office
PROMOTE IT!
- Be the 1st in the ranking
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T-Mobile: what do users think?
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
Ria Henares Garrett: Worst store ever. We added 2 new phones to my husband's account last March. We requested the manager to add insurance to both phones. Specifically, the manager said he recommended adding insurance especially for the first 6 months. So we thought he added it. In July, my phone screen cracked and I go to the store to file a claim and they said there is no insurance on any of the phones. So the manager indirectly said it is our fault for not letting them know right away. We do autopay and don't check the bill per detail. We trusted that the manager at that time added the insurance because he recommended to add it. But he did not. The new manager at this TMobile store won't even offer a solution. So my husband called TMobile and a customer service rep on the phone was able to retroactively add the insurance and submit a claim for us. They were able to provide a solution that the TMobile store manager did not give us.
Response: I am sorry to hear this Ria Henares Garrett. That's not the experience we want for our customers! If you need anything else please come visit us, or feel free to reach out .
6. T-Mobile
Address: 5210 South Dakota Ave NE, Washington, DC 20011
Schedule: Open ⋅ Closes 7:30PM
Telephone: (202) 684-2136
Business type: Cell phone store
Near T-Mobile:
- a 26 meters away gymnasiums with swimming pools in: Onelife Fitness - Fort Totten
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T-Mobile: what do users think?
Jaya Wilson: This was such a great experience for me! Jerique was a huge help when I was trying to repair my phone. Great customer service! Always a helpful experience when I go to this store.
Fabiana Perera: Story had us switched over to Tmobile in under an hour. Great customer service!
Ronald Rice: Employees worked for a little over an hour to fix my pin issue with my phone. They would not stop until they resolved my issue, all the while being polite about the wait and handling other crisis from other users.
Dalonte Parker: Best Tmobile store I've been to in the DMV area by far. Super friendly staff and quick, only thing I wish they were closer to where I lived.
Hewan Mengistu: By far the worst experience so far in any business. I was told on 7/6/2021 my replacement phone would be in the next day, to pick it up, but first call to make sure it is there. I called at 1pm 7/7/21 was told to call back at 5pm. I called back at 5p was told it was not there to call the next day. Frustrated need my phone for work I asked why they can't give me a temporary phone. I was told T-Mobile wont do that for a sprint costumer. On 7/8/2021 Frustrated out of my mind I called @ 12p was told the phone was on FDX truck to call at 5pm again. I called at 6:10pm to be placed on hold for 30min. I hang up called back at 7:06pm the guy picked up I asked why he kept me on hold for so long. He replied ohhh .. sorry what was your name? I told him my name. I pleaded to please don't just keep me hanging. He laughed.. and said he will be back in few minutes. I Waited another 10 minutes. hanged up and called back again. I knew they close at 7:30 so fighting chance to get my phone. Only for the same guy to pick up and tell me my phone was not there. He told me UPS didn't deliver. Not sure what to do here ... GOD HELP ME !! So, the next day 7/9 since I did not hear from the store until 2pm I decided to go in person. The store manager greeted me and asked how can she help. When I told her my name she immediately know who I was, due to the fact I had written the above review. She apologized for the way I was treated. She went on explaining how next day deliveries are normal practice; however, due to COVID deliveries have been unpredictable. She actually made me feel heard, she even comp me with screen protector. She apologize for the way I was treated... again.. and again. I even purchased two additional merchandise. Manager was very professional and efficient.
Response: Hewan, I'm glad I was able to assist you yesterday with your concerns. As discussed yesterday you can reach out to me directly in the future for any issues. I'm so happy that we were not only able to rectify your issue but provide you customer delight and assurance that we will always be there for your wireless needs. Thank you again for your loyalty you are truly valued as a customer!
Janet Williams: I received outstanding customer service. I came in very stressed and they helped me solve all my issues. They are kind and make sure all my needs were met. I suggest this location to everyone.
Sherry Pate: Excellent customer service. They spent so much time and helped me every step of the way. This store is great for the elderly because they are patient. James helped me and was so kind he took his time and was extremely patient. I recommend this store to everyone especially the seniors.
Robert Boyer: This was an “”AMAZING” experience! Scenario: New Apple iPhones and Apple Watch’s purchased from different locations connected to the same plan. Good to go! Apple Watch’s cellular plan could not be activated after three days and 3x three hours on the phone with Sprint, T-mobile and T-Moble Store. Fourth call to Sprint Customer Service was the “Best”! Thirty minutes into my account, corrected errors, confirmed corrections, then referred me to this Sprint/T-Mobil Corporate Store. Good to go! Arrived, welcomed by all employees on the floor! Feeling good from this point! Explained situation to Ms. Raliant Dosunmu, with her patience, explanation and multiple questions with Tech Support (Sprint & T-Mobil), we had a very frustrating and confusing problem solved. The most important thing to note is how well the employees work together! Multiple situations, new purchases and my difficult problem three days ago. They really did an awesome job attending to everyone’s needs! No one got upset, impatient or stormed out during my 3hr visit. Congratulations to the entire staff! I would 100% revisit this location and highly recommended this location!
Response: We appreciate you Rob! Welcome to the Magenta family! It’s frustrating when things don’t work as they should and thank you for allowing us to make things right!!
Theresa Garza: I'm not really sure about my experience at T-Mobile, when they first came we were told that there was no water damage then the clerk took my son's phone walked outside then went behind the went behind in the back room and then came out and said that there was water damage. This made me feel that something could have possibly have been done then they told us it if you could not get his replacement phone and basically pushed him to buy a new phone. I am very suspicious of this behavior my son did not have the money to pay for new phone but he had to buy something because he needs a phone to communicate in his line of work. Was not satisfied this is the first time I have not been satisfied with T-Mobile and we have been a customer for many years. Yeah y'all want this
Response: I’m sorry to hear this Theresa. That’s not the experience we want for our customers! Dealing with a phone that isn't working right is always frustrating. If you feel inclined, feel free to give me a call at (202)-830-9890 so we can talk further about what happened. Once again I apologize on you having a negative experience.
Annita Waller: I had such an amazing experience with Rali. She went above and beyond to ensure my new phone and accessories were perfect. She went as far as going to another location to acquire a privacy screen for me. That’s CUSTOMER SERVICE!!!!
7. T-Mobile
Address: 2460 Market St NE, Washington, DC 20018
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 470-3699
Business type: Cell phone store
Near T-Mobile:
- a 33 meters away garden rentals for events in: Reddi Made Event Studio
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T-Mobile: what do users think?
Aron Schultz: Araina needs to work on her management skills while Chris needs to improve his listening skills and work to connect with the customers instead of talking over them. While I was previously with Sprint for 11yrs and have recently move to T-Mobile in the last two years with pretty great service all around I have to say this store takes the lead bad customer service with an extreme inability to connect with clients, and a quickness to threaten a call to the cops if you tell them you're in store for something you were told to come to the store for via the online support staff. Thankfully I was able to call T-Mobile to work through this issue but dissatisfied with the way in-store assistance was not able to connect or handle the situation.
Response: Hello Aron Schultz we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Ariana.Gatlin3@t-mobile.com so we can chat!
Dynasia McCoy: I always receive amazing service at this location! The team members are always knowledgeable and friendly, and it's so easy to be in and out! The manager Ariana has outstanding customer service skills and was very throughout with explaining all of my deals and promotions I had available to me today. I even walked out the store with a free Samsung watch, thank you Ariana!
Sean-Tony Tescadero: Came in to pay my bill, and walked out with a new, fantastic device. Martha and Nestor walked me through device options, my plan, and upcoming features with T-Mobile. They were pleasant, patient and very accommodating. (Even though they had some impatient guests simultaneously) I would highly recommend T-Mobile, and this location. Great job, guys!
Superstar Kels: The worst customer service. No one greeted us. Everyone here seemed like they had an attitude or acted like they didn't want to work. Definitely will never come back to this store
Response: We’re sorry to hear this Kels. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Henry Staley: Ariana was exceptional as a manager, she handled the store wonderfully. She's very patient and knowledgeable.
Frances Berry: Ariana the store manager was very helpful. Helped me get my watch set up very patient. Wish I can give 10/10.
Julie Santos: Samiyah did a fantastic job of assisting me. Very patient through the sprint process. Helped me with a free phone and watch.
Victor Perry: Ariana helped me with a troubleshooting for my phone. Very patient. Great manager
Rena Geter: Loved the service! They were so friendly and super patient will me. They even sat down with me and showed me how to use my new phone. Loved it. 10/10 service!
Gerald Helfgott: I had with ATT, and checked around. I went to T-Mobile at Dakota Crossing ( 2460 Market Street NE, Washington,DC 20018). They were very professional and handled the switch over very easily. I can not recommend them any more. They were all great.
8. T-Mobile
Address: 726 7th St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 759-5226
Business type: Cell phone store
Near T-Mobile:
- a 2 meters away places to go out on a Wednesday in: Jackpot
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T-Mobile: what do users think?
Juan B.: Terrible place. One employee charged me for a sim card. Then try to make it work. After 3 tries, he said "your phone doesen't work". When I try to explain that I always use this phone in multiples countries, he stonewalled me. The cherry of the pie? He charged it to the credit card and told me it would go away in 3 to 5 business day: my card resume came today with the charge so I have to talk to the bank. Terrible experience, it is a pity I don't remember the name of this guy. It was the short one. If you are reading this: be kind to people man. Specially if thy don't speak native english. Have some respect.
William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Sherry A: I was very pleased with Manuel p. Who was one of staff working in store on Tuesday night. Manuel was very professional, knowledgeable with outstanding personalities at T-Mobile. Even the customer whom he's been assiting during my waiting also was very pleased with his work resolving issues with her phone. Which it gave me a good impression that he also can help my difficult issues with my LG phone that I never though it would be possible. But in the end after a short effort Manuel fixed my phone which it made my night. I certainly recommend Manuel at T-MOBILE in Chinatown D.C. to everyone who has issues with their phone.
090 iniya: There were three employees working and helping others at the same time. I was assisted right away and they let me know of any delays happening while trying to get my tourist sim card activated. I was very glad that I got my service right away. I didn't like where it was located, in the middle of Chinatown, but I was very satisfied with the service and the staff. Really, the staff were great.
Emma Heath: I went into this store after work because I had recently purchased a new phone at a different location and the clerk had told me it had a feature that it actually did not have so I needed to exchange the phone. Upon entering this store I was told I would be charged $50 because I didn't purchase the phone from that location and if I wanted to do it for free I would have to travel back to the store where I made the original purchase. I've been a T-Mobile customer for years and was incredibly disappointed in the lack of customer service. As a customer, it shouldn't matter what location you visit - if it's the same company they should do everything they can to help you.
Alice Yu: The manager Joy is a really good seller. Give you an awesome deal one day to wheel you in cause you were gonna open a few lines (and to create an 'I could help everyone' atmosphere for all the other potential buyers around) but can't give it back to you cause you walked out. You decide to come back for it, but it ultimately turns into a waste of your time! She'll end up telling you: 'I'll meet you halfway' to a deal that's really telling you to paid or tries to downgrade you into getting it by saying: "you can't even afford a small payment?" Even when you are planning to walk out because of all the over selling she is doing, Joy would follow you to the door and lecture you on how she's helping you, like...giving you insider info, but really online searchable info... trying to help you, but that should be called doing your job. My advice: stop over selling and just do your job! Would have gotten my sell if you were more honest upfront. This store is for anyone who wants a good selling show! Joy will definitely not disappoint and throw you all the selling lines and extra emotions to create the deluction that you are getting extra deals, but reality nothing extra, just you might have gotten fooled into buying something extra... But maybe you were gonna buy the extra anyway and she was just giving you that extra big push...Haha...Which ever way you wanna see it. Just know what you are doing cause great seller are always into getting you caught up at the moment.
Abrar Thabit: Emilio was very helpful and kind!
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
9. T-Mobile
Address: 5335 Wisconsin Ave NW #107, Washington, DC 20015
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 686-0350
Business type: Cell phone store
Near T-Mobile:
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T-Mobile: what do users think?
Britteney C: Dwayne is very knowledgeable. He assisted me with adding International Coverage to my plan for an upcoming trip. I really appreciate the patience that he had when answering all of my questions regarding the cost associated with International services. Wonderful customer service!
Lisa J. Jennings: Very knowledgable staff. No lines. Fast service.
shawn Brittain: Thomas helped us with changing our services to T-mobile. Even though the store was busy, he didn't rush us and answered all out questions. He helped us with the set up of our new phones and gave us his card in case we had any trouble. Great customer service T-mobile!
Emily S: Kevin B. and Frank from Mechanicsburg, PA store we’re extremely helpful when my family was going through a family emergency. They were calm and patient with us and it is much appreciated. Thank you again.
Sarah Park: I write in praise of Yonathon, his professionalism, smarts, and helpfulness; he listened intently to my needs as I contemplated switching carriers for international usage purposes. Was highly adept at the technical application of my desire to have an eSIM and a SIM so that my one phone can host/carry 2 telephone numbers simultaneously (UK and USA/International)--by no means a straightforward task. His approach was gentle, adept & intelligent, and I left T-Mobile Chevy Chase with all my needs met. T-Mobile is most fortunate to have an employee as stellar as Yonathon.
Lora Mitchell: I went to this location in search of a complete change form an Android to the new IPhone 12 Pro Max. I came in and was greeted by Yonathan and of course once I told him the goal of this visit he immediately gave me all my options. He started with asking about needs, color preferences and which size of phone I’d be interested in. This experience was beyond great he was super knowledgeable and very professional! Being new to the iPhone software and what not he made it very easy to understand and showed me some cool features. Not only selling the device but the experience along with it! I must say he was absolutely correct ! Then going into to my payment options, I had the full intentions to pay for a larger portion of this new device. He went into great detail of how I can pay for all my accessories and phone monthly with my bill, which was a surprise to me and certainly made this decision so much easier! I spent about 90 mins in store while switching over data and him answering all my questions! All in all I definitely appreciate the help Yonathan provided and look forward to all future services and purchase via Tmobie !
Qasiym Gilliam: I recently went up there to get the sprint- T-Mobile thing in order. Dwayne was able to take care of me and I even got a new phone! Aye! I’ll be back.
Mirian N Sanchez: Great customer service by knowledgeable staff.
Los Conejitos Cholitos: The large Asian guy was no help. Was very rude and abrupt. I was trying to explain my situation and he cut me off and said "I cant help you.. you need to call 1800 tmobile. There is nothing I can do." But I was trying to tell him I already called 3 times and that they said I needed to go into the store. He wouldn't listen. So rude. It was really annoying his attitude. Be nicer to clients. I'll stay with Verizon.
Response: We regret to hear of your recent experience, and would like the opportunity to make it better! Please reach out so I can set up some time with you. Can you send me an email at retailstore7637@t-mobile.com so we can make this right for you?
Jamaal Jones: Dwayne and his teammates were amazing today! Very knowledgeable about all of the products and services. The customer service was excellent. Great overall shopping experience.
10. T-Mobile
Address: 3204 Pennsylvania Ave. SE # A, Washington, DC 20020
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 575-0100
Business type: Cell phone store
Near T-Mobile:
- a 8 meters away outdoor gyms in: Planet Fitness
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T-Mobile: what do users think?
Harry Christian: This store closes at 8pm, I arrived at 7:48pm looking to activate my new phone and to my surprise (sarcasm) the doors were locked. The woman with the horrible lace front said that their systems were down... A joke! I sarcastically responded "Oh your systems are down, huh?" After she got sassy with me, she attempted to help me.....outside! All-in-all, horrible customer service, I hate that T-Mobile took over Sprint.
Response: We’re sorry to hear this Ms. Christian. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Keyonnie Dantignac: This is the worst location. They like are shiesty and nobody really wants to do their job correctly. They don’t even take the time to process claims nor do they fix broken screens. You’ll also leave being charged way more than is necessary. I will not be returning. If I could give this location a negative 0 I would.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at retailstore2932@t-mobile.com so we can chat!
hemi god57_: Just left there the door was locked they just looked at me like I was stupid when i tired to open it smh do better black people
looch Pharmacist: Horrrible Customer Service Chic Fil A Customer Service Better Than That Headed To AT&T & Chic Fil A
Delores Whitfield: I was assisted by William at the 721 d street se Washington DC 20003. He was so kind and patience and assisted me with best customer service. I would like to recommend William for a spot award he is truly an asset to T-Mobile he is now like a family member to me
Shirley Anderson: Sale representative was very knowledgeable and professional. He answered all questions related to today's transaction.
Gamal Aburdene: I’ve been a long time client of T-Mobile, always happy with the service I get. I had a horrible experience when I came to this T-Mobile branch, the guys were extremely disrespectful towards me and my friend who has an accent. Also the guy who was helping us wasn’t wearing a mask.
Israel Issako: I went to the TMobile store and the gentleman Adrian is FANTASTIC ! If you come to this store and you need someone who will help you quick and expose you to benefits you may have that you aren't aware of- Ask for ADRIAN ! Had a pleasant experience. I left the store cheesing cheek to cheek. Hey Man ! If you get to see this, I am grateful Bro- thanks for the explanations and the lookout, you doing an AWESOME Job !!! Plus you had me out of the store in no time... thank You Mr. Prime Time!
Darlene White: Everytime I go to this particular store there's always an issue...one time the employee didn't want to help troubleshoot a problem that I had with my phone after his coworker asked him for help
Marilyn Edmunds: The store manager here shalare Sutherland is completely unprofessional and unhelpful. She immediately began making excuses for the horrendous customer service at this location. I had to go in three times in one week to switch the phone out. her reps spent time telling me they only made 16 an hour and they couldn't help me because they didn't want it coming out of their check. I had to call the district manager just to get them to test the phone to see if something was wrong. She then placed one "test call" said nothing was wrong and couldn't help me. Teen mobile will lose a lot of customers if this is their "leadership"
11. T-Mobile
Address: 721 D St SE Suite B, Washington, DC 20003
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 800-5607
Business type: Cell phone store
Near T-Mobile:
- a 4 meters away tanning centers: European Wax Center
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T-Mobile: what do users think?
Sandesh Dangol: Is there any lesser star for review other than single star. Worst company ever. Have been calling for problem of billing but noone is responding properly. Such a shameless response ever. You have to wait for hours to talk with supervisors. Dont they have system to look after the account details?? Everytime bill have been increasing everymonth and when we try to enquiry , they said to call us back but never did. Such a disgraceful from a big company in usa. Convey this message to the heads of the company and Hope my problem will be solve soon and lets hope they will call me back as soon as possible as they told me to call back which they never did.
Response: I’m sorry to hear this Sandesh. That’s not the experience we want for our customers! Can you email me at RetailStore5686@t-mobile.com, so I can get this fixed for you?
Ishan Heru: I had one of the best customer service experiences at this store. Ariana and Fidel were amazing! They took assisted me with purchasing a new iPhone and Apple Watch, and then, set up both for me. Impeccable service through and through.
Bryce Suderow: I was having a really hard time getting my iPad to go online. So I went to the T Mobile store and Fidel solved my problem by inserting a Sim card. Now I can go anywhere and send and receive email thanks to him. He and everybody in the store is incredibly friendly and they’re all very competent.
orandra cotton: Im a 15 year Tmobile customer and a senior citizen. I was given a pair of Jbud air true wireless earbuds. I needed help getting them sync in with my phone. The ypung staff servicing this store at 7D st se are lazy, insolent and lack professional. Will never use this store again. Zero customer service.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore5686@t-mobile.com so we can chat!
Keith Jones: Ariana the assistant manager there was a great help. 10/10 recommendation. Very patient and energy was amazing.
Arthur Taper: Jeniqua customer service was great. She was very patient and knowledgeable on the products that she was selling. If you visit the store ask for her!
Sandra Medlock: Jeniqua was extremely helpful and courteous. I really enjoyed her presence and passionate about customers.
Salina Burno: Ilana was a good mobile expert she helped me with all my problems was very patient and went above and beyond . When coming to T-Mobile I definitely recommend working with her.
Rosalind Scarborough: Thanks so much Brett and Fidel made sure they gave me a clear message on my purchase today!
Ebony Twitty: Brent was a great help replacing my screen protector!! He was quick and courteous!! Thanks again !!!!
12. T-Mobile
Address: 1796 Columbia Rd NW, Washington, DC 20009
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 518-3907
Business type: Cell phone store
Near T-Mobile:
- a 2 meters away hairdresser franchises: AsukiSQ Hair Salon
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T-Mobile: what do users think?
Sebastian casino: was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Carole N Frankel: I wasn't really happy that the unlocked phone I bought was unlocked for out-of-country use but locked into T-Mobile and I was forced to switch phone carriers BUT I could not have been treated more respectfully and kindly by the personnel at this T-Mobile store from the moment I walked in. Greeted by Karen who took my information and then sold a VERY reasonable plan by Brandon, making the switch could not have been easier. There was no push to sell me what I did not need and instructions of what I had to do were simply and clearly explained. There is good reason why this particular T-Mobile store has such high ratings. The service is excellent and everyone I spoke with was friendly and helpful. Sure, you might have to wait to speak with someone but that's because the customers know that they will get the best service possible at this particular T-Mobile store. The wait is worth it! I am actually very pleased I switched to T-Mobile.
Response: thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that karen was able to help you out!
Husham Ibrahim: Bad service, I’m DC taxi cab driver, l dropped off an Arab customer by this store. He waited 20 minutes , he couldn’t speak English well so he call me for help , when I get inside a black lady employee promised to help. Unfortunately she jumped the Arab guy to help a black guy which looks like a clear discrimination. Another Latino guy employee talk to me badly that why I get in and out many times. I told him that your partner made us late. Finally he said no service for you today, seems like both didn’t take classes to respect and treat customers. Both don’t deserve to be with a great corporation like T- mobile. Supervisor can check all cameras to see that in 04/17/2022 from 5:10- 5:40 pm .
Response: I am sorry to hear this Husham Ibrahim. We love our T-Mobile customers! We are sorry your experience didn’t go the way you expected. If you need anything else please come visit us, or feel free to reach out 240-584-6104 o email retailstore9885@t-mobile.com
The WonDufful Channel: Melany Kisha and Karen were such a great help. Especially Melany My phone was such a nuisance. She was so patient. I needed a new phone. She helped alot. Thanks crew!!!
Adit Shah: Ask for Brandon!!! You won't be disappointed! This is the best T-Mobile store I've been to. Staff is friendly and knowledgeable. Brandon made sure I got the best deal and made sure all of my questions were answered.
Elmer Mendoza: The Best service Melany was the very helpful 👌 👍 If you go this store ask for she is very nice good service..
Bill Paris: Many thanks to Kilmar and Jonathan for walking us through the trade-in process and taking the time to carefully analyze my phone's condition to make sure there'd be no surprises for trade-in. Will seek out the guys again for future T-Mobile dealings.
Chris Scoular: I've wasted hours of my life here. Three staff stand around for 15 minutes before bothering to help, then make some excuse why this tmobile store is the one tmobile store in the country that can't do something all the others can. If you're forced to go into a tmobile store pick literally any other one.
Response: I am sorry to hear this Chris Scoular. We love our T-Mobile customers! We are sorry your experience didn’t go the way you expected. If you need anything else please come visit us, or feel free to reach out 240-584-6104 o email retailstore9885@t-mobile.com
Clare Mason: Great staff, fast workers and all smiles i love this location soo much !!!
melani perez: Great customer service! Very genuine and empathetic. great place to upgrade or purchase phone !
13. T-Mobile
Address: 300 M St SE Spc A, Washington, DC 20003
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 350-4654
Business type: Cell phone store
Near T-Mobile:
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T-Mobile: what do users think?
Onochie Anyanetu: Wanted to switch to T-Mobile, but they didn't have the Ultra 21 512 GB model I wanted in stock even though I specifically asked for this model (I was giving up a SD slot, so a 256 wouldn't work). They rang up the 256 and started the transfer. Only when the tech asked me which files did I want to delete did I figure out he has the 256 model. Once I figured out the confusion I said I would come back when they had the 512's and would stay with my current carrier. They charged me a restocking fee since they couldn't sell it as "new" (really?) and ON TOP OF THAT, TMOBILE SENT ME INTO COLLECTIONS FOR NOT PAYING FOR A PHONE LINE I NEVER HAD! Amazing terrible service T-Mobile ... and I really wanted to switch ... my business will stay elsewhere. And for the eventual response from the owner, save it. Unless you're going to send me $75 for the restocking fee and $78 for sending me to collections your response is useless. 0 stars. Edit - T-mobile - are you ready to give me a $153 discount if I switch? This the the bare minimum to provide me with a better experience.
Response: We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Pinkextra305 Jet setter: Harassment and Bullying by employees. Memories still hunt me from last year at this store. Nakina P. and Ayesha I. harassed me while I was at the store and created a very hostile environment! One of the regional managers reached out and offered a subpar form of compensation that did not match what I had experienced. I am extremely disappointed that Tmobile would allow such nefarious behavior by their own employees. I am still traumatized to this day.
Matt Navetta: They quoted me a monthly bill of $120, and said that it would be higher for the first couple months until the promotions processed. The monthly bill ended up being $148 and never went down. Don't get scammed by these dishonest employees.
Response: We’re sorry to hear this Matt. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Brendan M: Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!
Danielle Crittenden: The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron (Aaron) did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!
The Switzers: It was time to upgrade/trade our phones when gracious...vivacious salesman immediately offered to help. He worked later to finish helping us as we're VERY ignorant when it comes to new technology. He made our visit a breeze. Give that man a raise!! Thanks Tony 😀👍
Chris Tyler: Michael and Najim (sp) were superb in assisting myself and my wife as we shopped for a reasonable plan. Even though we didn't purchase a device, they were instrumental in instructing us on better options elsewhere. THAT is customer service, THAT is who I would want representing my company on the world's stage in the United States capitol. Very knowledgeable gentlemen with a future in Management and Project Management.
Heaven Ramos: I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help
Jimmy Mann: Waited 1hour and 35 minutes to upgrade my phone and 4 employees could not pull up my Sprint account so I did the upgrade online in 3 minutes myself.. All 4 employees said" I hate when Sprint customers come in".
Ryan Curl: Conveniently located and clean. Tony was the agent who assisted me, who was very knowledgeable and anticipatory of what I needed. Seamless process.
14. T-Mobile
Address: 1528 Benning Rd NE, Washington, DC 20002
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 971-9100
Business type: Cell phone store
Near T-Mobile:
- a 8 meters away Metro Telephone: Metro by T-Mobile
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T-Mobile: what do users think?
Esther Kakene: I traded my sprint phone a month ago to get onto the new T mobile, everything was paid off and they told me I was good to go, 3 weeks later, I received an email from Sprint about me owing them $518 and some change, I called sprint, they refused to help me because they hadn’t received my Galaxy note 10 that I had traded in, I came to Benning road T-Mobile store and the store manager told me he couldn’t figure out why and that maybe the phone was still in transit, I think it should reflect somewhere once a phone has been traded in, I have a feeling someone in the store stole my phone and this is why they are all bouncing me around. On top of that, the manager has had me sitting here for over an hour, he is hiding in the back pretending to be on a phone call, why would he be on a call knowing fully well he has customers? Even if it’s a corporate call, doesn’t your corporate office know you are at work?
Response: We’re sorry to hear this Esther. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Nick Shaw: Went into the store today as my phone wasn't working. Carlos did a terrific job and was really quick and knowledgeable and was able to resolve my issue very quickly without wasting any time. I highly recommend asking for Carlos if you want your issue resolved immediately.
Zyan Yizrael Giles: I’m currently out of town and being from Chicago coming to Washington DC as always on trips you end up cracking your screen protector breaking your phone this time I did it in transit on the train and was hysterical that it would be hard to find a place but when we got to our destinations I went on the app checked for local T-Mobile’s near me and there was one blocks from my hotel @ When I walked in the staff was very welcoming I was in and to replace my screen protector within 10 minutes and Brittany was a great representative for Tmobile
Response: Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Brittany was able to help you out!
Niya B.: Very helpful employees & lovely managers. They made sure I was satisfied with my device & accessories before I left the store. I am so happy with my decision. I will be returning again.
Crystal Jefferson: Nick was great took the time to set my phone up and explained my bill to me I definitely recommend
Response: Thanks for the great feedback Crystal! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
Eddie Douglas: Nicholas was amazing he went above and beyond to make sure I left happy with my purchase I definitely recommend him
Faith Wright: Very busy location, but great customer service. 😊
Romanus Ubamadu: Brand new store. Wait was a bit long, but they had a few customers. Store manager gave me excellent service.
J. Colton Thompson: Really good service from Nicholas here. We were worried about going during COVID but the store is really on top of distancing and keeping things clean.
Meagan Prieto: Great customer service! They were extremely professional and answered all of my questions.
15. T-Mobile
Address: 6431 Georgia Ave NW Ste B, Washington, DC 20012
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 601-7286
Business type: Cell phone store
Near T-Mobile:
- a 36 meters away cigar shops in: American Cigar, Tobacco & Vape
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T-Mobile: what do users think?
Betty Barbour: I've been with T-Mobile for over 20 years that says alot. I will never leave. They a a customer for life I even converted my family to t-mobile
Blen W: Buyers beware! Let me first start off by saying I am not one to be quick to write negative reviews as flukes can happen; we are all human and make mistakes. But this one merited a buyers’ beware alert more so to the intent for customers (new and existing) to ask and check their invoices in detail before making and approving payments than about the T-Mobile Representative (in this case Jesse the Manager). I went into the store yesterday to get a new phone and decided to pay for it up-front verses over two-years period. I paid for it by what I was told by the Rep. I got home and realize the invoice showed three “Assisted Support” fees of $30 each, and to my mind that looked like a triple charge, so I called the store to inquire about it. Jesse said that he doesn’t know and that he has in the past seen a charge made twice. So, I called T-Mobile customer service and was told I should have only been charged once and that I would get a $60 credit to my account for the other two. This morning I got a text message from T-Mobile thanking me for adding two new lines to my account. I did not acknowledge or approve the addition of these lines which shed light now what the other two charges were for: one for a watch line for a $10 monthly service and the other for a mobile tablet line for the same. I am in disbelief and appalled by it all and it made the whole experience quite unpleasant for me; specially to come from a person that holds a Manager role. These kinds of things are what makes customers searching for services with competing providers for proper treatment with integrity. And I have been a loyal customer of T-Mobile for 18 years.
Response: Hey Blen, we want to figure out how we can make things better for you! Please email me at retailstore815d@t-mobile.com so we can chat!
Sol Z: The store interioor is bright and spacious. The T-Mobile logos are situated by design. I went to make my monthly phone bill by cash, only this time to pay cash. I wanted to get a receipt for my payment but the system did not let the associate to get the hard copy. I took photo image of the receipt from the iPod that the associate had used to complete my transaction. Later I have reconciled the photo image to the webpage the associate send to my email. The transaction is correctly committed and completed.
Tiff Tiff: I will never go to this store again the females that work at this store have very POOR CUSTOMER SERVICE SKILLS & the sad part three of the associates didn't have a clue of what to do and had the nerve to get nasty with me don't worry I'll take my money & business else like the one South Dakota much better then this store and also they have the music in that store VERY LOUD 🤦🏾♀️🤦🏾♀️
Response: Hi Tiff Tiff! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Tahir Imin: This is the worst T-Mobile location in entire country. I was there yesterday to change my plan.the lady said it can start in two hours and I don’t have to pay for new service until next month.I am surprised but still left to see if it works. I waited for 16 hours.it still did not work , no internet and no phone connection.I went to another T-Mobiel and they said I have to pay and service will start. Look, You guys wasted my 16 hours without phone call from my colleagues and families. Where is the responsibility? They even don’t know the basics about T-mobile plans and charges.if I can file lawsuit, I would have done against this location. The don’t train their team.this is 21t century .if you don’t love you job , do what you love.if you don’t know the job , learn.don’t harm your customer.
Rickey Anderson: The management and staff were friendly and very supportive with my Internet services
Sona Camara: Tatiana the assistant manager was just terrible, rude, and unprofessional. She had an attitude that was outright nasty. I was sold an Android phone under the premise that it was a Samsung Note 10. I specifically asked for the Samsung but the salesman, Hector sold it to me without my knowledge. He slipped it in the bag and I didn’t think to look inside to check that it was the right phone. I didn’t realize it until I got home and took it out of the bag, but the store was already closed. I was traveling out of state the next day and couldn’t stop in so I called the store first thing in the morning and spoke to the store manager named Tatiana. She apologized for the inconvenience and told me to come in and she would exchange the Android for the Samsung Note 10 that I originally asked for without penalties. I came to the store and found that the manager was on vacation and talked the assistant manager, Tatiana. She was unacommadating and spoke to me in such a condescending tone. I was charged a $50 restocking fee. And, the phone that I was promised had already been sold even though the manager told me that it would be held for me. I left with nothing! Why should I have to pay the fee when I was duped by their employee and the phone I originally wanted was sold? I requested the district manager’s contact information and have followed up via email. Terrible customer service and outright disrespectful! I do not recommend anyone shopping at this store if you’re looking for honest people. This was a complete waste of my time and money!
Response: Hello Sona Camara, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at RetailStore815D@T-Mobile.com so we can chat!
AG Transportation: What a customer service wow I was here to buy a new phone and transfer my number to T mobile I was on the phone with my old carrier to get the account number and pin the music was playing in this store too loud and I couldn’t hear anything on my phone with the customer service so I went to the speaker and lower the volume down a guy whose name is Junior came and tell me I can’t turn the volume down all the way and he said if I can’t hear because of the music I can go out side to talk on the phone he doesn’t have even a patient to lower the volume until I get the info he went back and turn the volume up. What a professional customer service.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at tatiana.venegas1@t-mobile.com so we can chat!
Makda Mulat: Everyone makes mistakes, I understand that, but as professional T mobile customer service Gabriella , when you make mistake you apologize the customer, instead you shout at me , I'm so disappointed .
Response: We’re sorry to hear this Makda Mulat. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Salvatore Misuraca: I went to the store to get help pairing my phone with my car Bluetooth. The manager there (Douglass) was fantastic and came out to my car to help me pair my phone. Outstanding Customer service!
16. T-Mobile
Address: 3400-b Washington Dr, Falls Church, VA 22041
Schedule: Open ⋅ Closes 8PM
Telephone: (571) 423-0401
Business type: Cell phone store
Near T-Mobile:
- a 5 meters away shisha lounge: AFANDINA HOOKAH LOUNGE
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T-Mobile: what do users think?
Zane S: Store is clean and sanitizes regularly. Staff here is extremely polite and helpful, they assisted with my phone upgrade and activation. Carefully explained everything. Thank you Zee and Reina!
kaytleth farino: I usually come here to either buy phones, cases and ask question ect.. never had no problem with staffs and 5 years with T-Mobile line. I came to change only my SIM CARD! nothing else and I didn’t get the guy name but he looks Indian or Ethiopian guy who delete my safari tabs without me authorization him to do so. I’m really disappointed because it was my personal work stuffs got delete it. The only thing he told me was sorry and you do it. 6/18/22
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at Mario.perez411@t-mobile.com so we can chat!
Subrina W: No comments right now. So I had some time to think about what I am going to say. I know everyone have a bad day sometimes , and I do believe in second chance ( I will make time to revisit the store ) I hope the person I meet will be nice and take the time to help me.
Response: We’re sorry to hear this Subrina. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Nisa Eliana Gutierrez: This store has a great team. The protocol for COVID they have is very smart so I completely AGREE with door being locked. There is always a warm welcome and the team members always know what they are doing. Highly recommend going to this store they explain as clearly as possible to the best of their ability.
Maged Elshenawy: Very friendly team. The store Manger greated us at the door in a professional manner and pointed us to the the right direction. Everyone went above and beyond to answer my questions. Will be back!
getulio cardona: Zee helped me with my Galaxy upgrade and assisting my transfer! Love his service at this location definitely will come back! 10/10 experience!
Rick Sanabria: Thank you Zee! Best customer service here and very clean store that follows covid guidelines and sanitizes
Ashleigh Diserio: The store is always super clean and organized. My interactions with the staff on multiple occasions has been great. They are friendly and knowledge. There is usually no wait. Even during COVID they monitor how many go into the store, staff members have masks on, and you will see them cleaning the space. I have been with T-mobile for years and they have impeccable customer service and this store is my favorite to go to.
Carla Vargas: Very disappointed in the service I received. I came to this store last week around 7 pm ( doors were locked but sign read they close at 8 pm). An employee came outside and basically pre-screened me and asked me questions about what I was looking for, what phone I had and if I had a Tmobile plan or Sprint with Tmobile. Mind you I'm still standing outside wasnt allowed in and was told to go to down the street to the store near the Trader Joe's. Not sure if this is normal procedure but wow way to turn away a customer. Clearly I'm going to your store for a reason. Very disappointed in the service I received especially when I told the employee I wanted a plan with Tmobile for my parents.
Nery Archila: The service for the Manager Mario really but and nasty actitud
Response: Hello, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Mario.Perez411@t-mobile.com so we can chat!
17. T-Mobile
Address: 3211 Columbia Pike, Arlington, VA 22204
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 302-6480
Business type: Cell phone store
Near T-Mobile:
- a 24 meters away tarot shop: Arlington Psychic
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T-Mobile: what do users think?
Acquire My Reason: Had a wonderful experience with the store manager named Virginia! She was very welcoming and patient with all my questions and made sure I was comfortable every step of the way. When switching from my old phone company to T-mobile she also helped me find a great plan and some cute accessories for my new phone. I'm definitely going to get the rest of my family to switch and hopefully work with her again!
Samantha Reed: The sales rep Hadassah, was very helpful with setting up my device fast and easy. She made my transition from AT&T to T-mobile smooth. She was very encouraging and I will come back for further assistance from her if needed!
Brittany Coles: My fiancé and I came into this T-Mobile because he wanted to purchase a Apple Watch and get his screen protector changed. While all of these things got done , the customer service was HORRIBLE. Chris helped us but in the midst of helping us , I noticed he was watching YouTube videos and answering FaceTime calls literally in our face. The other employee, Maria, was assisting another customer and was blatantly on her cell phone which I’m sure she wasn’t using for work because they were utilizing tablets. Another employee , whose name I didn’t get , came from the back to assist Maria and was drinking her McDonald’s drink like the customer were her friend … which was very clear he was not. There is nothing professional about this team whatsoever. Safe to say we will not be returning to this T-Mobile.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at christian.rivera137@t-mobile.com so we can chat!
Nicolas Wester: I chose a new phone and the rep said the phone came with a charger, case, screen protector, and insurance. I asked if any of that cost extra and they said no. I told them several times I want just the phone and NO add-ons. The rep explained nothing about my bill, just asked for my credit card. Turns out it was ALL extra and now I'm dealing with trying to cancel/refund everything but the phone. Very poor service. Very annoying.
Response: Hello Nicolas Wester, we apologize for your less-than-ideal experience I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Virginia.hernandez128@t-mobile.com so we can chat!
Tsengel Gerlee: Went this place to get iphone 13 and representstive named V told me i have to have device protection at least 4 months on nee device. Called tmobile agent to clarify and that was not the case. She also tried to sell me new adapter multiple times. Shady place, shady agent!
Response: We’re sorry to hear this . We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Mr. Brown: Christian and his team are phenomenal. Update: 9/2/2020 Elise and company phenomenal! 20,000 more stars that’s how awesome my experience here today has been. I can’t wait to come back for more excellent exceptional exemplary immaculate customer service. I really feel valued and appreciated. I am excited to continue patronizing T-Mobile especially this exact location. Everyone just come here. Do yourself a favor and make the smart choice. Like I did! Thank you T-mobile! Thanks for an awesome time Elise!! 😊
K B: Hey I just want to say this T-mobile team is so welcoming and so talented! I love coming here! I get excited every time! You want to go some place where everyone knows your name and this location is it!
Donte Jiggetts: Timesha and Franklin were beyond exceptional when it came to customer service. I came to get a new galaxy watch and they were patient, helpful, friendly, and helpful. I was able to get my new watch set up very easily and the process was extremely smooth. I would certainly recommend both of these wonderful people, as well as this location for anyone who needs to visit T-Mobile.
Kemar Stone: I must give a big shout out to timesha she provided a excellent customer service. I went along with my girlfriend to get a iPhone 12 and she was very patient, helpful and friendly. The process was very fast and easy. I would strongly recommend timesha for all those who needs to visit T- Mobile. She will go above and beyond to make sure you get what you went there for.
Ann Mary: This is the best T-Mobile, I had Sprint and I just switched to T-Mobile, Darlyn & Virginia are amazing, so far the best customer service I had and I'm a sprint customer for over 10 years, make sure you ask for one of them if you guys ever need help with T-Mobile, they really know about their business. Thank you!
18. T-Mobile
Address: 4789 Marlboro Pike, Capitol Heights, MD 20743
Schedule: Open ⋅ Closes 8PM
Telephone: (240) 767-4674
Business type: Cell phone store
Near T-Mobile:
- a 195 meters away foreign liquor stores: Bowen Discount Liquors
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T-Mobile: what do users think?
Mr. Stewart: WORST CUSTOMER SERVICE EVER!!! I go into the store to report issues with my phone and I get into an argument about my phone. No time for stupid issues with employer. Customer service sucks!!! You definitely lost my service there! And it will be posted on social media!
Denis Franklin: Do not waste your time at this location. I would rate it negative stars if i could. The employees took 2 hours to do something which could have been done in 10 minutes. They did not know what they were doing and were too busy chatting and talking to each other rather than helping the customer. Wasted so much time here I don’t ever want to come back. Go to a different t mobile and save your time. Customer service is TERRIBLE and slow. These people don’t know how to do their job.
Response: I’m sorry to hear this Mr Franklin. That’s not the experience we want for our customers! Can you email me at Retailstore1364@T-Mobile.com .so I can get this fixed for you?
Amanda Chavers: I do not recommend this location at all!!! The customer service was horrible the employees had Horrible attitudes and we’re not well-versed in the promotions going on in the store..I did reach out to T-Mobile and their solution was to brush me off with a small bill credit instead of actually solving the issue with the promotion. Also I still have not received the small bill credit they said they apply, but this store had no problem with taking the 900 plus dollars I spent there please don’t be fooled people T-Mobile just wants your money nothing more!!!! Also I can post the screen shots of exactly what there response was!!!
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at Retailstores1364@T-Mobile.com. so we can get this fixed for you?
G STARR ENTERTAINMENT: Never have anything in stock and customer service is very bad. Female employee was very disrespectful when tryin to purchase new Apple Watch. Employees weren’t wearing mask as store policy says on door. Felt like I was in a club house or a ghetto establishment. Go to a verified store for better experience.
Melissa Frazier: Did not have a good experience with customer service. I would not go back to this particular T-mobile store and definitely would not recommend.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at Thersha.jefferson15@t-mobile.com so we can get this fixed for you?
elizabeth sanchez: The worker that where horrible at their job the yougen ladies made fun of us before leaving through those doors just because im hispanic doesnt mean i don't know english imma change to another company (04-19-20)
BlessingsOnBlessings: I Like them! Thank you ooooo, my Nijah buddy is always making sure I make smart decisions, Financially...That's great customer service.
Ak Omg: Don’t waste your money and time. Horrible customer service. They try to be smart on me
Johnae Knight: Great customer service everytime I stopped at this store.
Theresa Poge: Service was awsome,the guys were very professional,100%
19. T-Mobile
Address: 7262 Columbia Pike, Annandale, VA 22003
Schedule: Open ⋅ Closes 8PM
Telephone: (571) 249-1844
Business type: Cell phone store
Near T-Mobile:
- a 2 meters away silver bullion stores: CASH FOR GOLD
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T-Mobile: what do users think?
Juan amador: Worst experience ever waited over an hour to be serviced which I understood because there were other customers being helped. Once it was my turn I was helped and was told to continue to wait because there was only one computer in the entire store that can service sprint customers accounts. And the manager at the time was using it. So I sat down and waited over half and hour while the manager to finish her task just to grab her bags and leave and forget that I was patently waiting. I asked her if she was gonna get someone to help as she was walking out the door. She instructed her associate to help me by that time it was closing time. So the young lady was rushing trying to help me in activating a new SIM card and couldn’t get to work with T-Mobile service. So she decided to use another one hoping that will change anything which it didn’t. So after waiting two hours to be helped I was told there isn’t anything they can do for me because it was closing time and was told to go to another store because they can give better help. Waste of my time really considering changing service provider.
Response: Sorry for the long wait. We know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you.
Jae Song: went in to upgrade my phone, and it i must say it a waste of time. wanted to do the sprint/t-mobile upgrade promotion they had, the lady was being extremely vague and wanted us to take a picture of the promotion plan, so we couldn’t blame anything on her. it isn’t about blaming, i just want the worker to be clear about the promotion and plan before i spend my money and the worker seemed very defensive. she seemed dishonest about the payment plan and overall promotion , and i felt uneasy , i called customer service and they cleared up all the confusion i had and finalized an upgrade plan, all in about 7 minutes, through the phone. . This place will try to sell u plans that you don’t need with deceiving customer service
Response: We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Antonio Tovar: They promised endless screen protection, which obviously had an additional cost and after 3 months when the protector was damaged they said that there's no records of the payment and that even if there's one, they did not longer carry the model for that protector. In addition, service in this area -Annandale- sucks. After 10~ years with T-Mobile looking to switch. Very disappointed.
Response: We’re sorry to hear this. We always want to take care of our customers, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Tiffany Taft: UPDATE: The store responded immediately for me to contact them (which I thought was odd since most establishments attempting to remedy a situation or address a bad experience would reach out directly to the reviewing party). Well, I sent an email the same day and have yet to receive a response. These people clearly have no intention of addressing my complaints and no desire to retain my business. What a joke! I couldn't continue with zero stars, but if possible that would be my review. I was completely surprised to read the good reviews of this location. I am a Sprint rollover customer trying to update my phone and plan. Due to online confusion and difficulty getting answers, I decided to try in-person. I entered the store around 6:00 pm on Sunday, November 28th fully prepared to purchase a phone and other items as well as to change/upgrade my plan. When I entered the store, there was one female associate helping a couple. She acknowledged me and said that she would be right with me. After about 20 minutes, another male associate emerged from the back. He didn't acknowledge me until I asked if he was available to assist. Grudgingly, he agreed to help. As I was asking him questions about products and plans, he acted bothered and put out that I was there and making him do work all while he constantly responded to messages on his watch. He responded with one-word answers or none at all. After several minutes of this fruitless attempt to obtain information, I was disgusted and left. Complete waste of time. I'm now looking to switch carriers because of this completely distasteful experience.
Response: We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me at retailstore4770@t-mobile.com
Bea Sajor led: they show you offers that are not true !!!!! ❌ One of the bad experience I had. I recommended go some other stores if you want service about your phone Bad Bad Bad will never go again even this is the last store on earth
Response: We’re sorry to hear this Bea. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Zarifkashmirwala: One of the bad experience I had. staff is not doing there job have no idea about there service wasted my 45 minutes I recommended go some other stores if you want service about your phone Bad Bad Bad will never go again even this is the last store on earth
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at retailstore4770@t-mobile.com so we can get this fixed for you?
world traveler: Wait time 45 minutes, they started taking customers that came after me ahead of me. I left. 🤷♂️
Response: Sorry for the long wait We know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you.
Anita Juneja: Best experience with both these ladies, Karen and Carolina.. went above and beyond to provide us service.
Michael “Newmie” Newman: Excellent customer service from Darlyn, Karen, and the cool men as well! With T-Mobile recently devouring Sprint, a buddy of mine had issues with his cell. Thankfully the resolution was simple, and easily explained at this neat corner T-Mobile store. *Highly-Recommended for cell phone sales & service in Annandale and environs!* [Español, Portuguese, English]
Ahmed Hani: Decent place, take care not to be dragged into buying unnecessary plans or items.
Response: Hey Ahmed Hani we want to figure out how we can make things better for you! Please email me at francis.sillah1@t-mobile.com so we can chat!
20. T-Mobile
Address: 6183 Oxon Hill Rd, Oxon Hill, MD 20745
Schedule: Open ⋅ Closes 8PM
Telephone: (240) 724-4050
Business type: Cell phone store
Near T-Mobile:
- a 70 meters away ross dress for less Store: Ross Dress for Less
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T-Mobile: what do users think?
Markieta Boswell: This store location has excellent customer service. The entire team was helpful, however, Kayla is the star! Thank you for diligently working to resolve the issue and for saving me money!!
Andy Harvey: They are two staff members that work here that are very unpleasant. They will send you home with a expensive phone you cant use. I bought a google pixel 3XL and I couldn't dial out. So I returned to the store to be met with a attitude as if I was inconveniencing them! Needless to say I wont be going to that store again.
James E Mckinley Sr: It was quick fast and easy appreciate your help experience was excellent
Lavon White: Kayla was outstanding. Her patients, customer service, personality, ability to multi- task and knowledge was exceptional.
Response: Thank you so much! We appreciate you stopping by to see us.
Rhonda Thomas: They Customer service there is terrible and they are so rude, I will never go there again no thanks..
Response: Hi Rhonda ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Maxine Mack: The staff is friendly and helpful and very knowledgeable about their phones and I love the fact that Hulu services came with our phone although I had to get a new number so that I could reap the discount from my credit union
Dena Williams: The wonderful service from my associate Abu Baraka and store manager Amber Ramos. Such a great staff at store # 4SBZ Oxen Hill rd they are to be commented 👌
ROBERT SANFORD: Was here with my son nice friendly service .What I liked about it is that the sales girl wasn't overly pushy like the other one I went to in Fort Walton Florida
Sakisha Jackson: Great customer service! I needed to create a new account and order six phones, and the representatives here were incredibly helpful and professional. This was the best phone buying experience I've had (thanks Albert)!
William Bell: Exceptional service and staffing! They’re a blast to visit
