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1. T-Mobile - Washington
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5
84 reviews
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Address: 2300 Washington Pl NE #108s, Washington, DC 20018
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 269-2151
Business type: Cell phone store
Abdur Rob: Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
Raymond Harper: I’m not yet a T-Mobile customer but I will one day on my time. Today me & my friends came here to get headphones &! Rob the big black guy really helped me out a lot & his customer service experience is perfect. I’ll be back again one day-Rollingray
brittney mathis: Very bad customer service! I called in to see if they had the phone I wanted to upgrade to in stock. The young lady who answered sucked her teeth and then proceeded to ask if I had called earlier, when I said no she put me on hold and never came back.
Ryan D: After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
JT “JT” K: Least helpful T mobile I have ever been too. Answer is always they can’t help I need to call customer service but when I go to another store amazing any other store fixes the issue no problem.
Diamond Holliday: Worst customer service! Do not come here! They made a huge mistake on my account and basically told me it was nothing that they could do.
Dani Weymouth: One word: horrible. T-Mobile as a service is good but the store at Washington Place is horrible. There were two reps, each with one customer, and I was next in line. Watched one of them take two personal calls instead of concentrating on helping the customer in front of him and wound up making a basic mistake. I waited a half hour before I finally called Customer Service FROM the store.
2. T-Mobile - Washington
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5
110 reviews
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Address: 3225 14th St NW, Washington, DC 20010
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 518-5268
Business type: Cell phone store
Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
Tra My Nguyen Thi: Very bad customer service.I called to cancel my plan on 04/22/2022.They told me that my billing cycle from 03/10-04/09.So if I call after 04/09 I need to pay full month with amount $120.00 for 2 lines.I agreed to pay full month.She told me to call back in May to make sure that I don’t own anything else.So I called back And she told me that I don’t own anything from T-Mobile.That why I told her to remove my automatic payment on T-Mobile account.And then after that in June I received a letter from them to ask me pay for amount $130.00 because I cancelled my plan that why amount go up.And the period date also different with the customer service said from 04/17 to 05/18.I feel like they want to take money from your pocket if you cancel plan.I called back and explain them what’s was happened to me and the lady name CINDY told me that she asked her supervisor and her supervisor approved for me only pay 5 days from 04/17-04/22(5 days I used with T-Mobile) with amount $21.67 and She said I don’t have to pay anymore .They are cheating me.After I paid that amount they sent me a letter ask me to pay $103.88.If not they will send me to collections.First time in my life it was happened to me that a big company in US trying to cheating customers.I called back to customer service and lady name Elizabeth blame to Cindy fault and said I still need to pay $58 instead of $108.33.After that she tried to transfer me to her supervisor name Fred.And he tried to blame his staff didn’t get train well and he still want me to pay full amount but he will give me $50 credit.They are very awful customer service.Be careful if you want to transfer to T-Mobile.You will get the same situation like me.I’ve been with T-Mobile almost 5 year’s and last thing I received from is the BAD CUSTOMER SERVICE.Go to another carrier you will get better deal.
Gigi Mathews: Terrible customer service, The guy had an attitude of a bouncer, even a simple question seem like it was going to explode his bird brain.
Crystal Dixon: Came in yesterday to get phone serviced staff was very rude except the guy.Nobody greeted me and one lady short African American was loud and rude.She rolled her eyes at me like I was an issue coming there.They are biased towards customers all the women spoke and wished Happy Valentines to everyone but me that came in.Be advised go to gallery place location lovely.
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Gabe: Went in June 2019 and the rep was on his phone taking a personal call the ENTIRE time he was “helping” me. Traded in my phone and the guy said I would only pay a fee of like $50, which I paid up front at the time, only to find out now I was tricked into financing a $600 phone. The customer service reps are about as bad as it gets. Go literally anywhere else.
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
Elron Russell jr: This store has the over the phone customers service. I called the phone picks up and hangs up then, I called again some guy answers but doesn’t state that this is T-Mobile, so I asked and also ask is there any deals for the phone he said “yeah, only the trade in a eligible phone get up to 7 hundreds dollars toward a new or something like that.” I gave a quick pause, and responded “What about if u already had account” he said no nothing really and just paying for ur phone for what it cost.” Then the phone hung up again, so I wrote this statement they need some better customer services representatives.
Colton Cooper: I came to this place and asked a female staff about the postpaid plan. She said it was $85 including tax and fee for one line. I told her i saw it online only $70 but she kept saying it was $85 for Magenta. When i asked about iphone 11 Pro she just answered like she didn’t appreciate customer who came to the store. She wasn’t friendly at all and acting like a person who doesn’t like her job. I just left the store without any question. Avoid this place at all cost. A bunch of liars.
3. T-Mobile - Washington
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4.9
26 reviews
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Address: 1406 14th St NW, Washington, DC 20005
Schedule: Open ⋅ Closes 7:30PM
Telephone: (202) 741-9739
Business type: Cell phone store
M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Juan Francisco Minetto: Horribly rude staff. Never had seen something like this.
Neda Pahlavani: I came in here to jump my phone. However they couldn’t help me AT ALL! They couldn’t even tell me if i had any protection on my phone. They were trying to send me all the way to the apple store! Lol to answer my question to see if i had insurance on my phone. After probing some more they gave me the insurance carrier number to call. How come they couldn’t give me that initially? Instead they wanted me to drive all the way to the apple store?? Lol wow. So much for customer service. People are so non logical and robotically lazy since covid. Its a shame.
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
Arvydas Maminishkis: Not sure why this store exist. You can not hold any phones in the hand. They all glued to the stands like in museum Update. I went to store back and nothing changed! Manager promise is empty just for the show. Lowering review to one star
4. T-Mobile - Washington
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4.9
149 reviews
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Address: 804 H St NE, Washington, DC 20002
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 544-4818
Business type: Cell phone store
Karen: Not one to leave bad reviews but I was so appalled by my customer service experience that it left me no choice. Went in to upgrade my iPhone which should’ve been a relatively seamless process but with a brand new sales associate helping me, it took way over an hour. Lack of training was super apparent as the sales associate had no idea what she was doing and had to continuously ask the manager or another colleague for help on nearly EVERYTHING which seemed to annoy them instead. Management, please do better on training or at least step in to help when you see a worker clearly struggling rather than letting them struggle and keeping a customer waiting for assistance. There was no shadowing whatsoever. I’m not blaming the associate for being new and taking a long time, but rather the lack of support from colleagues and management alike. I won’t be returning back to this location.
Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
5. T-Mobile - Washington
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4
97 reviews
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Address: 1146 Connecticut Ave NW, Washington, DC 20036
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 429-0715
Business type: Cell phone store
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
6. T-Mobile - Washington
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4.4
41 reviews
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Address: 5210 South Dakota Ave NE, Washington, DC 20011
Schedule: Open ⋅ Closes 7:30PM
Telephone: (202) 684-2136
Business type: Cell phone store
Jaya Wilson: This was such a great experience for me! Jerique was a huge help when I was trying to repair my phone. Great customer service! Always a helpful experience when I go to this store.
Fabiana Perera: Story had us switched over to Tmobile in under an hour. Great customer service!
Ronald Rice: Employees worked for a little over an hour to fix my pin issue with my phone. They would not stop until they resolved my issue, all the while being polite about the wait and handling other crisis from other users.
Janet Williams: I received outstanding customer service. I came in very stressed and they helped me solve all my issues. They are kind and make sure all my needs were met. I suggest this location to everyone.
Sherry Pate: Excellent customer service. They spent so much time and helped me every step of the way. This store is great for the elderly because they are patient. James helped me and was so kind he took his time and was extremely patient. I recommend this store to everyone especially the seniors.
Robert Boyer: This was an “”AMAZING” experience! Scenario: New Apple iPhones and Apple Watch’s purchased from different locations connected to the same plan. Good to go! Apple Watch’s cellular plan could not be activated after three days and 3x three hours on the phone with Sprint, T-mobile and T-Moble Store. Fourth call to Sprint Customer Service was the “Best”! Thirty minutes into my account, corrected errors, confirmed corrections, then referred me to this Sprint/T-Mobil Corporate Store. Good to go! Arrived, welcomed by all employees on the floor! Feeling good from this point! Explained situation to Ms. Raliant Dosunmu, with her patience, explanation and multiple questions with Tech Support (Sprint & T-Mobil), we had a very frustrating and confusing problem solved. The most important thing to note is how well the employees work together! Multiple situations, new purchases and my difficult problem three days ago. They really did an awesome job attending to everyone’s needs! No one got upset, impatient or stormed out during my 3hr visit. Congratulations to the entire staff! I would 100% revisit this location and highly recommended this location!
Annita Waller: I had such an amazing experience with Rali. She went above and beyond to ensure my new phone and accessories were perfect. She went as far as going to another location to acquire a privacy screen for me. That’s CUSTOMER SERVICE!!!!
7. T-Mobile - Washington
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4.2
109 reviews
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Address: 2460 Market St NE, Washington, DC 20018
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 470-3699
Business type: Cell phone store
Sean-Tony Tescadero: Came in to pay my bill, and walked out with a new, fantastic device. Martha and Nestor walked me through device options, my plan, and upcoming features with T-Mobile. They were pleasant, patient and very accommodating. (Even though they had some impatient guests simultaneously) I would highly recommend T-Mobile, and this location. Great job, guys!
Frances Berry: Ariana the store manager was very helpful. Helped me get my watch set up very patient. Wish I can give 10/10.
Julie Santos: Samiyah did a fantastic job of assisting me. Very patient through the sprint process. Helped me with a free phone and watch.
Victor Perry: Ariana helped me with a troubleshooting for my phone. Very patient. Great manager
Rena Geter: Loved the service! They were so friendly and super patient will me. They even sat down with me and showed me how to use my new phone. Loved it. 10/10 service!
Gerald Helfgott: I had with ATT, and checked around. I went to T-Mobile at Dakota Crossing ( 2460 Market Street NE, Washington,DC 20018). They were very professional and handled the switch over very easily. I can not recommend them any more. They were all great.
8. T-Mobile - Washington
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4.1
44 reviews
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Address: 726 7th St NW, Washington, DC 20001
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 759-5226
Business type: Cell phone store
William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Abrar Thabit: Emilio was very helpful and kind!
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
9. T-Mobile - Washington
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4.1
45 reviews
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Address: 5335 Wisconsin Ave NW #107, Washington, DC 20015
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 686-0350
Business type: Cell phone store
Britteney C: Dwayne is very knowledgeable. He assisted me with adding International Coverage to my plan for an upcoming trip. I really appreciate the patience that he had when answering all of my questions regarding the cost associated with International services. Wonderful customer service!
Lisa J. Jennings: Very knowledgable staff. No lines. Fast service.
Emily S: Kevin B. and Frank from Mechanicsburg, PA store we’re extremely helpful when my family was going through a family emergency. They were calm and patient with us and it is much appreciated. Thank you again.
Sarah Park: I write in praise of Yonathon, his professionalism, smarts, and helpfulness; he listened intently to my needs as I contemplated switching carriers for international usage purposes. Was highly adept at the technical application of my desire to have an eSIM and a SIM so that my one phone can host/carry 2 telephone numbers simultaneously (UK and USA/International)--by no means a straightforward task. His approach was gentle, adept & intelligent, and I left T-Mobile Chevy Chase with all my needs met. T-Mobile is most fortunate to have an employee as stellar as Yonathon.
Lora Mitchell: I went to this location in search of a complete change form an Android to the new IPhone 12 Pro Max. I came in and was greeted by Yonathan and of course once I told him the goal of this visit he immediately gave me all my options. He started with asking about needs, color preferences and which size of phone I’d be interested in. This experience was beyond great he was super knowledgeable and very professional! Being new to the iPhone software and what not he made it very easy to understand and showed me some cool features. Not only selling the device but the experience along with it! I must say he was absolutely correct ! Then going into to my payment options, I had the full intentions to pay for a larger portion of this new device. He went into great detail of how I can pay for all my accessories and phone monthly with my bill, which was a surprise to me and certainly made this decision so much easier! I spent about 90 mins in store while switching over data and him answering all my questions! All in all I definitely appreciate the help Yonathan provided and look forward to all future services and purchase via Tmobie !
Qasiym Gilliam: I recently went up there to get the sprint- T-Mobile thing in order. Dwayne was able to take care of me and I even got a new phone! Aye! I’ll be back.
Mirian N Sanchez: Great customer service by knowledgeable staff.
Jamaal Jones: Dwayne and his teammates were amazing today! Very knowledgeable about all of the products and services. The customer service was excellent. Great overall shopping experience.
10. T-Mobile - Washington
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3.2
52 reviews
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Address: 3204 Pennsylvania Ave. SE # A, Washington, DC 20020
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 575-0100
Business type: Cell phone store
Harry Christian: This store closes at 8pm, I arrived at 7:48pm looking to activate my new phone and to my surprise (sarcasm) the doors were locked. The woman with the horrible lace front said that their systems were down... A joke! I sarcastically responded "Oh your systems are down, huh?" After she got sassy with me, she attempted to help me.....outside! All-in-all, horrible customer service, I hate that T-Mobile took over Sprint.
Keyonnie Dantignac: This is the worst location. They like are shiesty and nobody really wants to do their job correctly. They don’t even take the time to process claims nor do they fix broken screens. You’ll also leave being charged way more than is necessary. I will not be returning. If I could give this location a negative 0 I would.
hemi god57_: Just left there the door was locked they just looked at me like I was stupid when i tired to open it smh do better black people
looch Pharmacist: Horrrible Customer Service Chic Fil A Customer Service Better Than That Headed To AT&T & Chic Fil A
Delores Whitfield: I was assisted by William at the 721 d street se Washington DC 20003. He was so kind and patience and assisted me with best customer service. I would like to recommend William for a spot award he is truly an asset to T-Mobile he is now like a family member to me
Gamal Aburdene: I’ve been a long time client of T-Mobile, always happy with the service I get. I had a horrible experience when I came to this T-Mobile branch, the guys were extremely disrespectful towards me and my friend who has an accent. Also the guy who was helping us wasn’t wearing a mask.
11. T-Mobile - Washington
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4.4
168 reviews
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Address: 721 D St SE Suite B, Washington, DC 20003
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 800-5607
Business type: Cell phone store
Sandesh Dangol: Is there any lesser star for review other than single star. Worst company ever. Have been calling for problem of billing but noone is responding properly. Such a shameless response ever. You have to wait for hours to talk with supervisors. Dont they have system to look after the account details?? Everytime bill have been increasing everymonth and when we try to enquiry , they said to call us back but never did. Such a disgraceful from a big company in usa. Convey this message to the heads of the company and Hope my problem will be solve soon and lets hope they will call me back as soon as possible as they told me to call back which they never did.
Ishan Heru: I had one of the best customer service experiences at this store. Ariana and Fidel were amazing! They took assisted me with purchasing a new iPhone and Apple Watch, and then, set up both for me. Impeccable service through and through.
Bryce Suderow: I was having a really hard time getting my iPad to go online. So I went to the T Mobile store and Fidel solved my problem by inserting a Sim card. Now I can go anywhere and send and receive email thanks to him. He and everybody in the store is incredibly friendly and they’re all very competent.
orandra cotton: Im a 15 year Tmobile customer and a senior citizen. I was given a pair of Jbud air true wireless earbuds. I needed help getting them sync in with my phone. The ypung staff servicing this store at 7D st se are lazy, insolent and lack professional. Will never use this store again. Zero customer service.
Keith Jones: Ariana the assistant manager there was a great help. 10/10 recommendation. Very patient and energy was amazing.
Arthur Taper: Jeniqua customer service was great. She was very patient and knowledgeable on the products that she was selling. If you visit the store ask for her!
Sandra Medlock: Jeniqua was extremely helpful and courteous. I really enjoyed her presence and passionate about customers.
Salina Burno: Ilana was a good mobile expert she helped me with all my problems was very patient and went above and beyond . When coming to T-Mobile I definitely recommend working with her.
Rosalind Scarborough: Thanks so much Brett and Fidel made sure they gave me a clear message on my purchase today!
Ebony Twitty: Brent was a great help replacing my screen protector!! He was quick and courteous!! Thanks again !!!!
12. T-Mobile - Washington
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4.9
586 reviews
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Address: 1796 Columbia Rd NW, Washington, DC 20009
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 518-3907
Business type: Cell phone store
Sebastian casino: was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Husham Ibrahim: Bad service, I’m DC taxi cab driver, l dropped off an Arab customer by this store. He waited 20 minutes , he couldn’t speak English well so he call me for help , when I get inside a black lady employee promised to help. Unfortunately she jumped the Arab guy to help a black guy which looks like a clear discrimination. Another Latino guy employee talk to me badly that why I get in and out many times. I told him that your partner made us late. Finally he said no service for you today, seems like both didn’t take classes to respect and treat customers. Both don’t deserve to be with a great corporation like T- mobile. Supervisor can check all cameras to see that in 04/17/2022 from 5:10- 5:40 pm .
The WonDufful Channel: Melany Kisha and Karen were such a great help. Especially Melany My phone was such a nuisance. She was so patient. I needed a new phone. She helped alot. Thanks crew!!!
Elmer Mendoza: The Best service Melany was the very helpful 👌 👍 If you go this store ask for she is very nice good service..
Clare Mason: Great staff, fast workers and all smiles i love this location soo much !!!
melani perez: Great customer service! Very genuine and empathetic. great place to upgrade or purchase phone !
13. T-Mobile - Washington
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3.9
39 reviews
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Address: 300 M St SE Spc A, Washington, DC 20003
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 350-4654
Business type: Cell phone store
Pinkextra305 Jet setter: Harassment and Bullying by employees. Memories still hunt me from last year at this store. Nakina P. and Ayesha I. harassed me while I was at the store and created a very hostile environment! One of the regional managers reached out and offered a subpar form of compensation that did not match what I had experienced. I am extremely disappointed that Tmobile would allow such nefarious behavior by their own employees. I am still traumatized to this day.
Brendan M: Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!
Danielle Crittenden: The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron (Aaron) did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!
Heaven Ramos: I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help
Jimmy Mann: Waited 1hour and 35 minutes to upgrade my phone and 4 employees could not pull up my Sprint account so I did the upgrade online in 3 minutes myself.. All 4 employees said" I hate when Sprint customers come in".
Ryan Curl: Conveniently located and clean. Tony was the agent who assisted me, who was very knowledgeable and anticipatory of what I needed. Seamless process.
14. T-Mobile - Washington
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3.8
40 reviews
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Address: 1528 Benning Rd NE, Washington, DC 20002
Schedule: Open ⋅ Closes 7PM
Telephone: (202) 971-9100
Business type: Cell phone store
Esther Kakene: I traded my sprint phone a month ago to get onto the new T mobile, everything was paid off and they told me I was good to go, 3 weeks later, I received an email from Sprint about me owing them $518 and some change, I called sprint, they refused to help me because they hadn’t received my Galaxy note 10 that I had traded in, I came to Benning road T-Mobile store and the store manager told me he couldn’t figure out why and that maybe the phone was still in transit, I think it should reflect somewhere once a phone has been traded in, I have a feeling someone in the store stole my phone and this is why they are all bouncing me around. On top of that, the manager has had me sitting here for over an hour, he is hiding in the back pretending to be on a phone call, why would he be on a call knowing fully well he has customers? Even if it’s a corporate call, doesn’t your corporate office know you are at work?
Zyan Yizrael Giles: I’m currently out of town and being from Chicago coming to Washington DC as always on trips you end up cracking your screen protector breaking your phone this time I did it in transit on the train and was hysterical that it would be hard to find a place but when we got to our destinations I went on the app checked for local T-Mobile’s near me and there was one blocks from my hotel @ When I walked in the staff was very welcoming I was in and to replace my screen protector within 10 minutes and Brittany was a great representative for Tmobile
Niya B.: Very helpful employees & lovely managers. They made sure I was satisfied with my device & accessories before I left the store. I am so happy with my decision. I will be returning again.
Crystal Jefferson: Nick was great took the time to set my phone up and explained my bill to me I definitely recommend
Eddie Douglas: Nicholas was amazing he went above and beyond to make sure I left happy with my purchase I definitely recommend him
Faith Wright: Very busy location, but great customer service. 😊
Romanus Ubamadu: Brand new store. Wait was a bit long, but they had a few customers. Store manager gave me excellent service.
J. Colton Thompson: Really good service from Nicholas here. We were worried about going during COVID but the store is really on top of distancing and keeping things clean.
Meagan Prieto: Great customer service! They were extremely professional and answered all of my questions.
15. T-Mobile - Washington
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4.6
240 reviews
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Address: 6431 Georgia Ave NW Ste B, Washington, DC 20012
Schedule: Open ⋅ Closes 8PM
Telephone: (202) 601-7286
Business type: Cell phone store
Blen W: Buyers beware! Let me first start off by saying I am not one to be quick to write negative reviews as flukes can happen; we are all human and make mistakes. But this one merited a buyers’ beware alert more so to the intent for customers (new and existing) to ask and check their invoices in detail before making and approving payments than about the T-Mobile Representative (in this case Jesse the Manager). I went into the store yesterday to get a new phone and decided to pay for it up-front verses over two-years period. I paid for it by what I was told by the Rep. I got home and realize the invoice showed three “Assisted Support” fees of $30 each, and to my mind that looked like a triple charge, so I called the store to inquire about it. Jesse said that he doesn’t know and that he has in the past seen a charge made twice. So, I called T-Mobile customer service and was told I should have only been charged once and that I would get a $60 credit to my account for the other two. This morning I got a text message from T-Mobile thanking me for adding two new lines to my account. I did not acknowledge or approve the addition of these lines which shed light now what the other two charges were for: one for a watch line for a $10 monthly service and the other for a mobile tablet line for the same. I am in disbelief and appalled by it all and it made the whole experience quite unpleasant for me; specially to come from a person that holds a Manager role. These kinds of things are what makes customers searching for services with competing providers for proper treatment with integrity. And I have been a loyal customer of T-Mobile for 18 years.
Sol Z: The store interioor is bright and spacious. The T-Mobile logos are situated by design. I went to make my monthly phone bill by cash, only this time to pay cash. I wanted to get a receipt for my payment but the system did not let the associate to get the hard copy. I took photo image of the receipt from the iPod that the associate had used to complete my transaction. Later I have reconciled the photo image to the webpage the associate send to my email. The transaction is correctly committed and completed.
Tahir Imin: This is the worst T-Mobile location in entire country. I was there yesterday to change my plan.the lady said it can start in two hours and I don’t have to pay for new service until next month.I am surprised but still left to see if it works. I waited for 16 hours.it still did not work , no internet and no phone connection.I went to another T-Mobiel and they said I have to pay and service will start. Look, You guys wasted my 16 hours without phone call from my colleagues and families. Where is the responsibility? They even don’t know the basics about T-mobile plans and charges.if I can file lawsuit, I would have done against this location. The don’t train their team.this is 21t century .if you don’t love you job , do what you love.if you don’t know the job , learn.don’t harm your customer.
Rickey Anderson: The management and staff were friendly and very supportive with my Internet services
Sona Camara: Tatiana the assistant manager was just terrible, rude, and unprofessional. She had an attitude that was outright nasty. I was sold an Android phone under the premise that it was a Samsung Note 10. I specifically asked for the Samsung but the salesman, Hector sold it to me without my knowledge. He slipped it in the bag and I didn’t think to look inside to check that it was the right phone. I didn’t realize it until I got home and took it out of the bag, but the store was already closed. I was traveling out of state the next day and couldn’t stop in so I called the store first thing in the morning and spoke to the store manager named Tatiana. She apologized for the inconvenience and told me to come in and she would exchange the Android for the Samsung Note 10 that I originally asked for without penalties. I came to the store and found that the manager was on vacation and talked the assistant manager, Tatiana. She was unacommadating and spoke to me in such a condescending tone. I was charged a $50 restocking fee. And, the phone that I was promised had already been sold even though the manager told me that it would be held for me. I left with nothing! Why should I have to pay the fee when I was duped by their employee and the phone I originally wanted was sold? I requested the district manager’s contact information and have followed up via email. Terrible customer service and outright disrespectful! I do not recommend anyone shopping at this store if you’re looking for honest people. This was a complete waste of my time and money!
AG Transportation: What a customer service wow I was here to buy a new phone and transfer my number to T mobile I was on the phone with my old carrier to get the account number and pin the music was playing in this store too loud and I couldn’t hear anything on my phone with the customer service so I went to the speaker and lower the volume down a guy whose name is Junior came and tell me I can’t turn the volume down all the way and he said if I can’t hear because of the music I can go out side to talk on the phone he doesn’t have even a patient to lower the volume until I get the info he went back and turn the volume up. What a professional customer service.
Salvatore Misuraca: I went to the store to get help pairing my phone with my car Bluetooth. The manager there (Douglass) was fantastic and came out to my car to help me pair my phone. Outstanding Customer service!
16. T-Mobile - Bailey"s Crossroads
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4.4
71 reviews
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Address: 3400-b Washington Dr, Falls Church, VA 22041
Schedule: Open ⋅ Closes 8PM
Telephone: (571) 423-0401
Business type: Cell phone store
Zane S: Store is clean and sanitizes regularly. Staff here is extremely polite and helpful, they assisted with my phone upgrade and activation. Carefully explained everything. Thank you Zee and Reina!
kaytleth farino: I usually come here to either buy phones, cases and ask question ect.. never had no problem with staffs and 5 years with T-Mobile line. I came to change only my SIM CARD! nothing else and I didn’t get the guy name but he looks Indian or Ethiopian guy who delete my safari tabs without me authorization him to do so. I’m really disappointed because it was my personal work stuffs got delete it. The only thing he told me was sorry and you do it. 6/18/22
Subrina W: No comments right now. So I had some time to think about what I am going to say. I know everyone have a bad day sometimes , and I do believe in second chance ( I will make time to revisit the store ) I hope the person I meet will be nice and take the time to help me.
Nisa Eliana Gutierrez: This store has a great team. The protocol for COVID they have is very smart so I completely AGREE with door being locked. There is always a warm welcome and the team members always know what they are doing. Highly recommend going to this store they explain as clearly as possible to the best of their ability.
Maged Elshenawy: Very friendly team. The store Manger greated us at the door in a professional manner and pointed us to the the right direction. Everyone went above and beyond to answer my questions. Will be back!
getulio cardona: Zee helped me with my Galaxy upgrade and assisting my transfer! Love his service at this location definitely will come back! 10/10 experience!
Rick Sanabria: Thank you Zee! Best customer service here and very clean store that follows covid guidelines and sanitizes
Ashleigh Diserio: The store is always super clean and organized. My interactions with the staff on multiple occasions has been great. They are friendly and knowledge. There is usually no wait. Even during COVID they monitor how many go into the store, staff members have masks on, and you will see them cleaning the space. I have been with T-mobile for years and they have impeccable customer service and this store is my favorite to go to.
Nery Archila: The service for the Manager Mario really but and nasty actitud
17. T-Mobile - Arlington
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4.3
403 reviews
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Address: 3211 Columbia Pike, Arlington, VA 22204
Schedule: Open ⋅ Closes 8PM
Telephone: (703) 302-6480
Business type: Cell phone store
Samantha Reed: The sales rep Hadassah, was very helpful with setting up my device fast and easy. She made my transition from AT&T to T-mobile smooth. She was very encouraging and I will come back for further assistance from her if needed!
Brittany Coles: My fiancé and I came into this T-Mobile because he wanted to purchase a Apple Watch and get his screen protector changed. While all of these things got done , the customer service was HORRIBLE. Chris helped us but in the midst of helping us , I noticed he was watching YouTube videos and answering FaceTime calls literally in our face. The other employee, Maria, was assisting another customer and was blatantly on her cell phone which I’m sure she wasn’t using for work because they were utilizing tablets. Another employee , whose name I didn’t get , came from the back to assist Maria and was drinking her McDonald’s drink like the customer were her friend … which was very clear he was not. There is nothing professional about this team whatsoever. Safe to say we will not be returning to this T-Mobile.
Tsengel Gerlee: Went this place to get iphone 13 and representstive named V told me i have to have device protection at least 4 months on nee device. Called tmobile agent to clarify and that was not the case. She also tried to sell me new adapter multiple times. Shady place, shady agent!
Mr. Brown: Christian and his team are phenomenal. Update: 9/2/2020 Elise and company phenomenal! 20,000 more stars that’s how awesome my experience here today has been. I can’t wait to come back for more excellent exceptional exemplary immaculate customer service. I really feel valued and appreciated. I am excited to continue patronizing T-Mobile especially this exact location. Everyone just come here. Do yourself a favor and make the smart choice. Like I did! Thank you T-mobile! Thanks for an awesome time Elise!! 😊
K B: Hey I just want to say this T-mobile team is so welcoming and so talented! I love coming here! I get excited every time! You want to go some place where everyone knows your name and this location is it!
Donte Jiggetts: Timesha and Franklin were beyond exceptional when it came to customer service. I came to get a new galaxy watch and they were patient, helpful, friendly, and helpful. I was able to get my new watch set up very easily and the process was extremely smooth. I would certainly recommend both of these wonderful people, as well as this location for anyone who needs to visit T-Mobile.
Kemar Stone: I must give a big shout out to timesha she provided a excellent customer service. I went along with my girlfriend to get a iPhone 12 and she was very patient, helpful and friendly. The process was very fast and easy. I would strongly recommend timesha for all those who needs to visit T- Mobile. She will go above and beyond to make sure you get what you went there for.
18. T-Mobile - Coral Hills
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3.1
34 reviews
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Address: 4789 Marlboro Pike, Capitol Heights, MD 20743
Schedule: Open ⋅ Closes 8PM
Telephone: (240) 767-4674
Business type: Cell phone store
Mr. Stewart: WORST CUSTOMER SERVICE EVER!!! I go into the store to report issues with my phone and I get into an argument about my phone. No time for stupid issues with employer. Customer service sucks!!! You definitely lost my service there! And it will be posted on social media!
Denis Franklin: Do not waste your time at this location. I would rate it negative stars if i could. The employees took 2 hours to do something which could have been done in 10 minutes. They did not know what they were doing and were too busy chatting and talking to each other rather than helping the customer. Wasted so much time here I don’t ever want to come back. Go to a different t mobile and save your time. Customer service is TERRIBLE and slow. These people don’t know how to do their job.
Amanda Chavers: I do not recommend this location at all!!! The customer service was horrible the employees had Horrible attitudes and we’re not well-versed in the promotions going on in the store..I did reach out to T-Mobile and their solution was to brush me off with a small bill credit instead of actually solving the issue with the promotion. Also I still have not received the small bill credit they said they apply, but this store had no problem with taking the 900 plus dollars I spent there please don’t be fooled people T-Mobile just wants your money nothing more!!!! Also I can post the screen shots of exactly what there response was!!!
G STARR ENTERTAINMENT: Never have anything in stock and customer service is very bad. Female employee was very disrespectful when tryin to purchase new Apple Watch. Employees weren’t wearing mask as store policy says on door. Felt like I was in a club house or a ghetto establishment. Go to a verified store for better experience.
Melissa Frazier: Did not have a good experience with customer service. I would not go back to this particular T-mobile store and definitely would not recommend.
Ak Omg: Don’t waste your money and time. Horrible customer service. They try to be smart on me
Johnae Knight: Great customer service everytime I stopped at this store.
Theresa Poge: Service was awsome,the guys were very professional,100%
19. T-Mobile - Annandale
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4.4
297 reviews
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Address: 7262 Columbia Pike, Annandale, VA 22003
Schedule: Open ⋅ Closes 8PM
Telephone: (571) 249-1844
Business type: Cell phone store
Juan amador: Worst experience ever waited over an hour to be serviced which I understood because there were other customers being helped. Once it was my turn I was helped and was told to continue to wait because there was only one computer in the entire store that can service sprint customers accounts. And the manager at the time was using it. So I sat down and waited over half and hour while the manager to finish her task just to grab her bags and leave and forget that I was patently waiting. I asked her if she was gonna get someone to help as she was walking out the door. She instructed her associate to help me by that time it was closing time. So the young lady was rushing trying to help me in activating a new SIM card and couldn’t get to work with T-Mobile service. So she decided to use another one hoping that will change anything which it didn’t. So after waiting two hours to be helped I was told there isn’t anything they can do for me because it was closing time and was told to go to another store because they can give better help. Waste of my time really considering changing service provider.
Jae Song: went in to upgrade my phone, and it i must say it a waste of time. wanted to do the sprint/t-mobile upgrade promotion they had, the lady was being extremely vague and wanted us to take a picture of the promotion plan, so we couldn’t blame anything on her. it isn’t about blaming, i just want the worker to be clear about the promotion and plan before i spend my money and the worker seemed very defensive. she seemed dishonest about the payment plan and overall promotion , and i felt uneasy , i called customer service and they cleared up all the confusion i had and finalized an upgrade plan, all in about 7 minutes, through the phone. . This place will try to sell u plans that you don’t need with deceiving customer service
Bea Sajor led: they show you offers that are not true !!!!! ❌ One of the bad experience I had. I recommended go some other stores if you want service about your phone Bad Bad Bad will never go again even this is the last store on earth
Zarifkashmirwala: One of the bad experience I had. staff is not doing there job have no idea about there service wasted my 45 minutes I recommended go some other stores if you want service about your phone Bad Bad Bad will never go again even this is the last store on earth
world traveler: Wait time 45 minutes, they started taking customers that came after me ahead of me. I left. 🤷♂️
Anita Juneja: Best experience with both these ladies, Karen and Carolina.. went above and beyond to provide us service.
Michael “Newmie” Newman: Excellent customer service from Darlyn, Karen, and the cool men as well! With T-Mobile recently devouring Sprint, a buddy of mine had issues with his cell. Thankfully the resolution was simple, and easily explained at this neat corner T-Mobile store. *Highly-Recommended for cell phone sales & service in Annandale and environs!* [Español, Portuguese, English]
Ahmed Hani: Decent place, take care not to be dragged into buying unnecessary plans or items.
20. T-Mobile - Oxon Hill-Glassmanor
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4
74 reviews
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Address: 6183 Oxon Hill Rd, Oxon Hill, MD 20745
Schedule: Open ⋅ Closes 8PM
Telephone: (240) 724-4050
Business type: Cell phone store
Markieta Boswell: This store location has excellent customer service. The entire team was helpful, however, Kayla is the star! Thank you for diligently working to resolve the issue and for saving me money!!
James E Mckinley Sr: It was quick fast and easy appreciate your help experience was excellent
Lavon White: Kayla was outstanding. Her patients, customer service, personality, ability to multi- task and knowledge was exceptional.
Rhonda Thomas: They Customer service there is terrible and they are so rude, I will never go there again no thanks..
Maxine Mack: The staff is friendly and helpful and very knowledgeable about their phones and I love the fact that Hulu services came with our phone although I had to get a new number so that I could reap the discount from my credit union
Dena Williams: The wonderful service from my associate Abu Baraka and store manager Amber Ramos. Such a great staff at store # 4SBZ Oxen Hill rd they are to be commented 👌
William Bell: Exceptional service and staffing! They’re a blast to visit
