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1. DMV Unlocked Wireless
Address: 1933 18th St NW Suite A1, Washington, DC 20009, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 202-986-0456
Business type: Cell phone store
Near DMV Unlocked Wireless:
- a 2 meters away travel agencies in: Travel Visa Pro Washington DC
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DMV Unlocked Wireless: what do users think?
Caroline Rose: I’ve been in this place a lot recently trying to figure out how to get my work laptop keyboard fixed. Each time they were very helpful and knowledgeable about what I needed to do and ultimately were able to order the part I needed and install it. Overall they helped make a very frustrating experience fairly painless!
e h: Visited the store today as had issues with the lightning dock on my iPhone and it wasn’t charging anymore. The staff at DMV took care of me straight away and resolved the issue in minutes. Strongly recommend d these guys.
Omar Xavier: great customer service. very informative. they work with you and very trustworthy. they fixed my ipad in a timely manner and i was more than satisfied. this is my new go-to place!!!
Shannon A. McGhee: So, I dropped my cellphone and caused the entire screen to shatter. I didn't have insurance on the device and couldn't afford to purchase a new one. I googled "quick phone repair"; and DMV UNLOCKED WIRELESS was one result from the search query. I called them up and they explained the process. I needed my phone fixed as soon as possible. They had to order the screen for my device which ultimately left me without a device for a couple of days. Fortunately, they sell unlocked Androids and iPhones. I was able to purchase an unlocked device at a reasonable price for use until my actual cellphone was repaired. I must say they bestowed nothing less than EXCELLENT customer service. The technician who assisted me was very knowledgeable about tech stuff and cellphone devices. He walked me through the process with such ease. A great place for a one stop shop for any and all your mobile needs. I'll be returning to them for my mobile needs in the future. Thank you guys at DMV UNLOCKED WIRELESS. ~A happy and satisfied new customer. Carlos is a great Guy and a wonderful asset to the team.He's very professional, customer savvy,and very knowledgable about tech matters. A great place to do business with
Response: Thank you for the kind words and trusting us Shannon. Much appreciated and glad we could make your life a little easier
Ryann Shelburne: Highly recommend them! They have incredible service and really great products! Super easy to walk in a get a new phone!
Judy Gaskell: He was wonderful and made my transition from a dead Nexus google phone work. I highly recommend this service. Go here first before you use more expensive and not as good places.
Jonathan Anderson: DMV wireless was fair with there assessment and evaluation of my Mac book. Definitely would recommend them to a friend looking to get top value on there Apple product.
Response: Thanks Jonathan
Rose Stokes: Because I had alot goin on ima give this place 3stars ultimately they unlocked 2phones for me bc my sim wasn't taking the first phone they unlocked it really only takes 5mintutes but in some cases this may happen
Maria Victoria Castillo: Love this place! When Best Buy wanted me to “just buy a new iPhone” for $800 bc I needed a new battery for my iPhone 6, at DMV they replace the batter for $60. Phone still good 1.5 years later!
Candice Phillips: Carlos and martinez were very respectful and help me with my problem I will recommend service to them all the time
2. T-Mobile
Address: 1146 Connecticut Ave NW, Washington, DC 20036, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-429-0715
Business type: Cell phone store
Near T-Mobile:
- a 4 meters away lawyers for foreigners in: Paul S Haar Law Office
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T-Mobile: what do users think?
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Response: I’m sorry to hear this. That’s not the experience we want for our customers! Can you email me at retailstore8314@t-mobile.com so I can get this fixed for you? Thank you!
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Response: Hello Nicholas Kotschwar, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore8314@t-mobile.com so we can chat!
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
Ria Henares Garrett: Worst store ever. We added 2 new phones to my husband's account last March. We requested the manager to add insurance to both phones. Specifically, the manager said he recommended adding insurance especially for the first 6 months. So we thought he added it. In July, my phone screen cracked and I go to the store to file a claim and they said there is no insurance on any of the phones. So the manager indirectly said it is our fault for not letting them know right away. We do autopay and don't check the bill per detail. We trusted that the manager at that time added the insurance because he recommended to add it. But he did not. The new manager at this TMobile store won't even offer a solution. So my husband called TMobile and a customer service rep on the phone was able to retroactively add the insurance and submit a claim for us. They were able to provide a solution that the TMobile store manager did not give us.
Response: I am sorry to hear this Ria Henares Garrett. That's not the experience we want for our customers! If you need anything else please come visit us, or feel free to reach out .
3. Verizon Authorized Retailer - Wireless Zone
Address: 703 8th St SE, Washington, DC 20003, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 202-364-1911
Business type: Cell phone store
Near Verizon Authorized Retailer - Wireless Zone:
- a 3 meters away arabic tea shops in: Souk
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Verizon Authorized Retailer - Wireless Zone: what do users think?
O Johnson: Really happy with the outstanding customer service. The reps go above and beyond to fix issues and make sure you're satisfied. Even during the pandemic, with low staff the reps here have handled every customer extremely fast. Had to wait 10 minutes during rush hour but I know they'll be able to help with problems and questions! Would be back to buy my new galaxy here!
Ms Redskins: I went in Verizon today and had a wonderful fantastic experience with Lucas exceptional customer service very laid back also deliver pertinent information like the fine print very detailed oriented. Very friendly and finds a solution for your situation but he can't satisfy everybody just me. And he look like a snack one fine cookie. I'm in love my Google pixel 6 I would definitely be returning 👌🏿👍🏿🙌🏿🙏🏿👸🏿 💞💓💗💖🖤 💜💙💚💛💝
Hannah Moore: I had a fantastic customer service experience here. I was in immediate need of a new phone, and Asad went above and beyond to help me out. He was very patient and made the process as easy and seamless as possible. This is the only Verizon store I will go to.
DC Child Care: Asad was extremely helpful and patient with my non -tech self. He answered all my questions and provided top-notch customer service. Highly recommend visiting this Verizon wireless store!
Kwame Dew: It's always a pleasure coming in here, paying bills, buying new phone, fixing technical issues. Great customer service, the reps here go above and beyond to help and are really fast. I've been to other locations around but this location is the best so far I've encountered. Asad and Lukas are extremely knowledgeable about every verizon product.
Creshion Aikens: AMAZING SERVICE!!!! I Dealt with the senior sale associate Asad & he was great, super nice, patient & understanding. Coming from T-Mobile and changing to Verizon was the best decision I ever made and Asad gave me wonderful customer service. We’ll deserve of an promotion for his patients and diligent work. THANK YOU ASAD, You’re the best!
Sarah Winston: I have been to lots of Verizon stores throughout my life, for broken phones or phone updates. This was BY FAR the best experience I have ever had. The service was impeccable and everything was copleted in less than an hour. If you live nearby and need this service I highly recommend.
Christina White: Upon arriving at the location, there was a sign that stated the company was closed and would be back in 15 minutes. After waiting over 20 minutes from the time I arrived, I decided to purchase my desired product online. This was not a good experience.
Tayla Drayton: Lucas is a great employee & does his job very well. As far as the location him & another guy are the ONLY staff members they have. Every time you go into this location you will be waiting because there’s only one person scheduled to work & you have to go in because they NEVER pick up the phones.
Taylor Nolan: Had a great experience with this store! I worked with Luke who was very patient with me and was thorough with answering all of my questions. He knows the ins and outs of everything Verizon/tech related and has impeccable customer service skills. I highly recommend working with him as he made the process extremely easy and I left very satisfied!
4. AT&T Store
Address: 1057 Wisconsin Ave NW, Washington, DC 20007, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-333-3373
Business type: Cell phone store
Near AT&T Store:
- a 21 meters away tea shops in: Ching Ching Cha
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AT&T Store: what do users think?
Jahlik Parkes: My visit was superb. Ashli made my transition over to AT&T seamless and straightforward. She thoroughly explained all the answers to my list of questions and set me up with the perfect plan for me. I will be recommending the store and Ashli's service personally to my friends and loved ones looking for a better service!
Brad Brooks-Rubin: I upgraded 3 phones at this store in the winter and found all of the staff helpful. Recently when one was lost, I went back, and Marco went above and beyond multiple times to help me find solutions. Was really no reason for him to do so other than just caring about the customers. Very much appreciated that, and over the course of my visits to the store, saw that consistently. Will keep coming back, even though it's not the closest store to my home.
Gabrielle Hoffman: Marco was the best! He not only was able to transfer everything from my old phone to my new phone perfectly, but we also had a great conversation while waiting for everything to transfer. 10/10 would recommend going here if you have any att needs.
Mark Strohbehn: I was assisted at the ATT store in Georgetown and had excellent service from Marcus. Switching from an old to new iPhone caused several complications to get the old and new SIM cards, IMEI numbers, and phone plan settings adjusted. After spending a day trying to figure this out on my own, Marcus had this all resolved and me on my way in about 5 minutes. I'll be going back to this location if future issues arise.
Britnee’ Morgan: Marco was great! I really enjoyed getting a new phone, he made the experience smooth & enjoyable. Great customer service!
Karla Valcourt: I had a great experience with Marco! He was attentive and super patient with me. Thank you, Marco!
Leanna Cristofano: After not being able to accomplish getting a new iPhone through the Apple store up the road, I headed Down to the at&t store to see if they could help, and not could they help!! I’m not sure why Apple struggles with AT&T customers but they couldn’t get anything done for me. I walked Into the at&t store and Ashley and Michael immediately knew what was wrong and how they could help. To say it went flawlessly is an understatement. They were able to get me a phone and get me set up in less time than I had Spent at the Apple store trying to get the exact same thing done. They were helpful and friendly, and showed me a deal to get a screen protector and a case for under $30!! My case and protector were each $45 a piece!! They both made me day by being so kind and helpful and overall so friendly. Its amazing the difference the vibe of that store compared to the Apple fiasco. 100% recommend coming here if you’re looking for a new Apple product and you have at&t vs the Apple store.
Giovanni Gutierrez: horrible customer service, agent dismissed me within 2 min of speaking to him after making me wait for 15 min. Told me to call customer service and that he could not help me. After three long hours on a call, they informed me that my agent ASSUMED I was not a business member (which he never asked) and that there’s different policies for business members. He could have helped in store with no problems. Meaning I wasted hours on the phone and a store visit solely because the agent decided to not do anything on his end, instead he chose to sit in comfort when he could have been finding critical information regarding my case. This store needs major training on AT&T policy and ensuring great customer service, especially in such a location.
Bita Motesharrei: Terrible experience. Was there yesterday to upgrade my phone after he had ordered the phone I wanted. It took him 15 minutes just to process the tax difference of the two phones after swiping my credit card at least 15 times and in the end not being able to process the exchange. In the end, he still put some charges on my credit card even though I walked out of the store without getting anything. Worse than that, I received two emails of receipts of other customers who had purchased products and were in the store sent to my email. Complete lack of privacy. Completely freaked me out. They never answer the phone and the manager was not on the site yesterday.
Travis Hardman: Great experience from Malik at this location. Best I have ever experienced at an AT&T store in many years.
5. Metro by T-Mobile
Address: 1915 7th St NW, Washington, DC 20001, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-462-2584
Business type: Cell phone store
Near Metro by T-Mobile:
- a 7 meters away switchboard repair companies in: Real Mobile Repair
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Metro by T-Mobile: what do users think?
Julio Garcia: Amazing store with even better customer service!!! As a business owner I appreciate a business who cares about service. I would recommend this store to anyone needing cell phone service. Came for one of my employees and will continue to come back for my other employees.
Giovanna Dixon: I believe I visited the cannibas store connected to this building, not Metro/T-Mobile.
Shaw Resident: This T-Mobile shop has unbelievably rude staff and terrible customer service. When I went there last week to buy a new cell phone, the staff ignored me for a solid ten minutes while I tried to get their attention. Instead, they focused on other customers (who didn't share my skin color) who were buying trinkets from behind the counter. If you want to buy a cellphone, go elsewhere. They clearly don't want your business.
crm22226: These guys fixed my phone really fast and for a great price. I went down the street to UbreakWeFix they didn't have my parts, quoted me doubled, my screen was cracked and they told me they had to fix my screen before opening up the phone. Something to do with a voided warranty. MetroPCS saved the day. Seems like theres always a party going on in there. My kind of place, fixing phones in the front, selling Go-Go music out the back. MetroPCS is amazing!!
SARO in D.C: I went into the store three days in a row, each time stood for 15 minutes or more, no one greeted me, no one spoke, no hello, someone will be with you in a moment. Each time I left without being spoken to, let alone someone finding out what brought me into the store three days in a row. I wanted a new iPhone but guess they’re not interested in selling one. Terrible service.
Zach Hamilton: F***ing bs. Employees are a**holes. Walk in to check out phone cases and I buy my gfs mom a case and she didnt like, I go back inside to return it and they said no returns when I was outside for a minute to show her mom. The "manager" then proceeded to get cocky with me and as customers are coming in she begins to curse at me and her friend jumped in as well. What I found not fair was that the employee grabbed the phone out of my gfs hand and put the case on herself and didnt give us time to decide if we want it and then never gave us the packaging for it. Return with package? The packaging was still on the counter sitting there. Absolutely screwed over. Literally the workers are bit***s!
Blake Wilson: They play GoGo really loud. I love it! Glad that they do that, to advertise what music they have for sale and to remind people where they are, D.C. Walking distance from Carter G. Woodson's home, H.U. and U Street. Black History. The only place I buy GoGo cds. For 10 bucks it ain't bad.
Ramy A DJ Amen Ra: Mohammad is amazing at fixing phones. Quick reliable and great convo! The whole store has a lot of history is an overall great experience.
David Byron Wagner: Perfect. Replaced my LG headphone jack at lower price than competitors in under 30 minutes. Highly recommend.
Steven White: Needed a prepaid SIM and all the staff were helpful, and knew their stuff.If you're trying to find it- head to the music. It always has music playing out front
6. T-Mobile
Address: 804 H St NE, Washington, DC 20002, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-544-4818
Business type: Cell phone store
Near T-Mobile:
- a 6 meters away pnc banks: PNC Bank
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T-Mobile: what do users think?
Karen: Not one to leave bad reviews but I was so appalled by my customer service experience that it left me no choice. Went in to upgrade my iPhone which should’ve been a relatively seamless process but with a brand new sales associate helping me, it took way over an hour. Lack of training was super apparent as the sales associate had no idea what she was doing and had to continuously ask the manager or another colleague for help on nearly EVERYTHING which seemed to annoy them instead. Management, please do better on training or at least step in to help when you see a worker clearly struggling rather than letting them struggle and keeping a customer waiting for assistance. There was no shadowing whatsoever. I’m not blaming the associate for being new and taking a long time, but rather the lack of support from colleagues and management alike. I won’t be returning back to this location.
Response: Hi Karen! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Betty Entzminger: Jarred Customer Service is awesome. I have challenges receiving verified text. When I am being verified I don't receive them for whatever reason. The expert today was great, Jarred and the manager at the 8th & H Street NE store. Thank you TMobile.
Stephanie Thomas: I have never had an experience with a phone company like this. They continue to add things to my bill that I'm not getting, then it's a whole bunch of hoops you have to go through to get it straightened out. Don't use this service, now I'm stuck with a plan I don't want
Response: Hi Stephanie! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Please contact me at (202) 544-4818 so we can chat!
Ray daSilva: My initial experience with this store was favorable. There were some issues relating to porting my phone number over which took much longer than anticipated but we all worked through it. I was also talked into leasing new SIM Locked phones from them which I could have avoided (my iPhone 13s were just 6 months old) but this was my fault for not asking the right questions. I wanted to switch to T-Mobile phone service because of the high international fees I was experiencing at Xfinity. While I was at the store, I asked about the 5G Home Internet and was convinced to give it a try as there was a 15 day free trial period. They fixed me up with a Gateway device from the store. That was on May 26. Today is June 3 - within the 15 day trial period. I tried to make this 5G Home Internet work but the service was just too unstable, slow and unreliable in my area so yesterday after contacted T-Mobile support, I gave up. When I tried to return the Gateway to the store today, I was met with an unreal customer service experience. The attitude was "Do you have the receipt? We can't accept a return without a receipt." "Do you have the original box? We can't accept a return without the box." I was able to pull up the receipt on my phone but by this time, they had actually printed out a copy of the receipt from their own system. Their response to this was "We are not allowed to print out receipts!" They then made a big show of checking the IMEI numbers to make sure it matched and then plugged the unit in to make sure it was working. After they had exhausted all their attempts to turn me away, their parting shot was "There will be a $20 restocking fee." I lost it. This kind of customer service attitude was not what I had experienced with T-Mobile support by phone. I argued and I must admit, I lost my temper when they insisted on the fee. Their solution "You can call up our customer service and ask them for a shipping label and return it yourself!" I left the store and I called up T-Mobilie support who could not believe the encounter and apologized. After he called the store to check on this, he advised me that he had learned that each store can set their own policy on restocking. So, he offered to credit my account for the $20 which he did on the spot. He asked if I would be willing to take the unit back to the store. In general T-Mobile support and service have been excellent but this was not a great experience. Sonya is the store manager and I suspect she is empowered to make sense of encounters like this but she simply refused.
Response: We’re sorry to hear this Ray. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Response: Thank you so much Sofie! We appreciate you stopping by to see us.
Susan Gushue: Great experience. The staff was friendly and knowledgeable. I didn't feel pressured to buy anything. The young lady that worked with me set everything up and explained it to me. I highly recommend this location.(hint: I parked a block away on G St. No problem finding parking)
Response: Thank you so much Susan! We appreciate you stopping by to see us.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
Response: Thank you so much Annette! We appreciate you stopping by to see us. I am very happy that you were pleased with your visit. Please come by and see us at any time.
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
Response: We appreciate you Ceiarra!!! We Love our customers and we are happy that Jay and Dwayne were able to take care of you. Please come back and see us any time!!
Melanie Powell: I don't normally leave reviews but I went to the store on H street in not the best moods due to repeated issues with my cell phone. I was lucky to get Dwayne as he was patient, helpful and most important got my phone fixed. The issue was with the software and I was able to get a phone replacement. I highly recommend you ask for Dwayne and he'll get you squared away.
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
Response: Thank you so much Scott! We appreciate you stopping by to see us. It is an honor to have you as a part of the T-mobile family!!!
7. T-Mobile
Address: 1406 14th St NW, Washington, DC 20005, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 202-741-9739
Business type: Cell phone store
Near T-Mobile:
- a 0 meters away semi-permanent nails: LUSH NAIL BAR DC
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T-Mobile: what do users think?
M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Neda Pahlavani: I came in here to jump my phone. However they couldn’t help me AT ALL! They couldn’t even tell me if i had any protection on my phone. They were trying to send me all the way to the apple store! Lol to answer my question to see if i had insurance on my phone. After probing some more they gave me the insurance carrier number to call. How come they couldn’t give me that initially? Instead they wanted me to drive all the way to the apple store?? Lol wow. So much for customer service. People are so non logical and robotically lazy since covid. Its a shame.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at shawee.2.thompson@t-mobile.com so we can get this fixed for you? We love our T-Mobile customers and would like an opportunity to talk more about your visit!
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Patrick Soltis: Tl;dr: For any action besides a new phone purchase, calling the help line is a better bet. It will take longer, but the people on the phone have the basic understanding and empathy necessary to help you with more complicated issues. Service probably depends on what you come here for. Any former Sprint customers looking for help transferring their phone to the T-Mobile network may be disappointed. I get it - my phone from 2018 that works fine is more difficult to switch than a new $1k phone that works perfectly. However, the employee who helped me here lacked a basic understanding of customer needs. She told me she couldn't help and suggested taking some other steps - that was appreciated. However, the moment I tried to clarify the steps (since the order of steps was unclear, and I had already tried some of them and wanted to make sure I was doing them right), she said, "You're overcomplicating this" and essentially checked out of the conversation. I came to the store precisely because the allegedly "easy" process was too complex to do on my own, and it's upsetting when someone who's supposed to be helping you won't even help you understand the advice they're giving you. In the end, I talked for 2 hours with a rep on the T-Mobile phone help line. They tried to help me switch to the T-Mobile network, then in the final steps discovered a specific reason why my phone could not switch. There's still a 50% chance it's a bogus reason, but they offered me a good deal - about 50% off the total price - for the new phone I was likely going to buy in 6 months anyways. It was a long and painful call, but my problem is solved and the rep on the phone made a sale. Store reps probably could've made the same sale in a fraction of the time if they were listening.
Response: I’m sorry to hear this Mr. Soltis. That’s definitely not the experience we want for our customers! We pride ourselves on providing an awesome experience. We would like the opportunity to make this experience better for you. Please reach out so I can set up some time with you to talk more about your recent visit. Can you send me an email at shawee.2.thompson@t-mobile.com?
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Arvydas Maminishkis: Not sure why this store exist. You can not hold any phones in the hand. They all glued to the stands like in museum Update. I went to store back and nothing changed! Manager promise is empty just for the show. Lowering review to one star
Response: I’m sorry to hear this Arvydas. That’s not the experience we want for our customers! Please stop by so we can get this fixed for you. We will love the opportunity to make this a better experience for you.
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Response: Thank you so much Charles! We appreciate you stopping by to see us. We love our T-Mobile customers. We appreciate your business and also taking the time to provide us with this positive review. Please feel free to visit us and we'll be more than happy to take care of you. Welcome to the Magenta family! Thanks again!
Angelina Loada: Very disappointed in the phone SE buyers Remorse. They wouldn’t even order the phone I wanted the female said I could get the iPhone 11. I asked for the. iPhone XR not the 11. Plus $75.00reshelf. 😯 not happy with T Moblie let’s pocket Money$$$$$$. Ive been on the phone with Tmoblie back and forth for hours y days. Not happy been a customer for years. Have TVision not happy with issues there as while.
Response: Hey Angelina, we want to figure out how we can make things better for you! Please email me at tionna.johnson345@t-mobile.com so we can chat!
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
8. T-Mobile
Address: 3225 14th St NW, Washington, DC 20010, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-518-5268
Business type: Cell phone store
Near T-Mobile:
- a 9 meters away chicken restaurants in: Pollo Campero
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T-Mobile: what do users think?
Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
Tra My Nguyen Thi: Very bad customer service.I called to cancel my plan on 04/22/2022.They told me that my billing cycle from 03/10-04/09.So if I call after 04/09 I need to pay full month with amount $120.00 for 2 lines.I agreed to pay full month.She told me to call back in May to make sure that I don’t own anything else.So I called back And she told me that I don’t own anything from T-Mobile.That why I told her to remove my automatic payment on T-Mobile account.And then after that in June I received a letter from them to ask me pay for amount $130.00 because I cancelled my plan that why amount go up.And the period date also different with the customer service said from 04/17 to 05/18.I feel like they want to take money from your pocket if you cancel plan.I called back and explain them what’s was happened to me and the lady name CINDY told me that she asked her supervisor and her supervisor approved for me only pay 5 days from 04/17-04/22(5 days I used with T-Mobile) with amount $21.67 and She said I don’t have to pay anymore .They are cheating me.After I paid that amount they sent me a letter ask me to pay $103.88.If not they will send me to collections.First time in my life it was happened to me that a big company in US trying to cheating customers.I called back to customer service and lady name Elizabeth blame to Cindy fault and said I still need to pay $58 instead of $108.33.After that she tried to transfer me to her supervisor name Fred.And he tried to blame his staff didn’t get train well and he still want me to pay full amount but he will give me $50 credit.They are very awful customer service.Be careful if you want to transfer to T-Mobile.You will get the same situation like me.I’ve been with T-Mobile almost 5 year’s and last thing I received from is the BAD CUSTOMER SERVICE.Go to another carrier you will get better deal.
Response: We’re sorry to hear this Tra My Nguyen Tai. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Gigi Mathews: Terrible customer service, The guy had an attitude of a bouncer, even a simple question seem like it was going to explode his bird brain.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore8545@t-mobile.com so we can chat!
Crystal Dixon: Came in yesterday to get phone serviced staff was very rude except the guy.Nobody greeted me and one lady short African American was loud and rude.She rolled her eyes at me like I was an issue coming there.They are biased towards customers all the women spoke and wished Happy Valentines to everyone but me that came in.Be advised go to gallery place location lovely.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at retailstore8545@t-mobile.com so we can chat!
Syd Ah: Shout out to Alberto! Probably some of the best customer service I've received. He was super patient and informative when helping us sort out my phone. He actually stayed 15 minutes after closing just to help me change my number over to T-mobile and even was available to help me outside of store hours just to make sure everything was working properly. I am super appreciative! He also set up my phone locator. Really great service! Thanks also to his colleagues who were patient and who helped me with my sim card after the store was closed. You guys rock!
Response: We appreciate you Syd! Welcome to the Magenta family! We hope to see you again soon :)
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Gabe: Went in June 2019 and the rep was on his phone taking a personal call the ENTIRE time he was “helping” me. Traded in my phone and the guy said I would only pay a fee of like $50, which I paid up front at the time, only to find out now I was tricked into financing a $600 phone. The customer service reps are about as bad as it gets. Go literally anywhere else.
Response: I’m sorry to hear this Gabe. That’s not the experience we want for our customers! Can you email me at Jennifer.Hernandez125@T-Mobile.com so I can get try to get this fixed for you?
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
Elron Russell jr: This store has the over the phone customers service. I called the phone picks up and hangs up then, I called again some guy answers but doesn’t state that this is T-Mobile, so I asked and also ask is there any deals for the phone he said “yeah, only the trade in a eligible phone get up to 7 hundreds dollars toward a new or something like that.” I gave a quick pause, and responded “What about if u already had account” he said no nothing really and just paying for ur phone for what it cost.” Then the phone hung up again, so I wrote this statement they need some better customer services representatives.
Response: Oh no, sorry to hear that. We pride ourselves on providing an awesome experience. We are sorry your phone customers service experience didn’t go the way you expected. We would like the opportunity make this experience better! Please reach out , so we can set up some time with you.
Colton Cooper: I came to this place and asked a female staff about the postpaid plan. She said it was $85 including tax and fee for one line. I told her i saw it online only $70 but she kept saying it was $85 for Magenta. When i asked about iphone 11 Pro she just answered like she didn’t appreciate customer who came to the store. She wasn’t friendly at all and acting like a person who doesn’t like her job. I just left the store without any question. Avoid this place at all cost. A bunch of liars.
9. T-Mobile
Address: 726 7th St NW, Washington, DC 20001, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-759-5226
Business type: Cell phone store
Near T-Mobile:
- a 2 meters away places to go out on a Wednesday in: Jackpot
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T-Mobile: what do users think?
Juan B.: Terrible place. One employee charged me for a sim card. Then try to make it work. After 3 tries, he said "your phone doesen't work". When I try to explain that I always use this phone in multiples countries, he stonewalled me. The cherry of the pie? He charged it to the credit card and told me it would go away in 3 to 5 business day: my card resume came today with the charge so I have to talk to the bank. Terrible experience, it is a pity I don't remember the name of this guy. It was the short one. If you are reading this: be kind to people man. Specially if thy don't speak native english. Have some respect.
William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Sherry A: I was very pleased with Manuel p. Who was one of staff working in store on Tuesday night. Manuel was very professional, knowledgeable with outstanding personalities at T-Mobile. Even the customer whom he's been assiting during my waiting also was very pleased with his work resolving issues with her phone. Which it gave me a good impression that he also can help my difficult issues with my LG phone that I never though it would be possible. But in the end after a short effort Manuel fixed my phone which it made my night. I certainly recommend Manuel at T-MOBILE in Chinatown D.C. to everyone who has issues with their phone.
090 iniya: There were three employees working and helping others at the same time. I was assisted right away and they let me know of any delays happening while trying to get my tourist sim card activated. I was very glad that I got my service right away. I didn't like where it was located, in the middle of Chinatown, but I was very satisfied with the service and the staff. Really, the staff were great.
Emma Heath: I went into this store after work because I had recently purchased a new phone at a different location and the clerk had told me it had a feature that it actually did not have so I needed to exchange the phone. Upon entering this store I was told I would be charged $50 because I didn't purchase the phone from that location and if I wanted to do it for free I would have to travel back to the store where I made the original purchase. I've been a T-Mobile customer for years and was incredibly disappointed in the lack of customer service. As a customer, it shouldn't matter what location you visit - if it's the same company they should do everything they can to help you.
Abrar Thabit: Emilio was very helpful and kind!
Alice Yu: The manager Joy is a really good seller. Give you an awesome deal one day to wheel you in cause you were gonna open a few lines (and to create an 'I could help everyone' atmosphere for all the other potential buyers around) but can't give it back to you cause you walked out. You decide to come back for it, but it ultimately turns into a waste of your time! She'll end up telling you: 'I'll meet you halfway' to a deal that's really telling you to paid or tries to downgrade you into getting it by saying: "you can't even afford a small payment?" Even when you are planning to walk out because of all the over selling she is doing, Joy would follow you to the door and lecture you on how she's helping you, like...giving you insider info, but really online searchable info... trying to help you, but that should be called doing your job. My advice: stop over selling and just do your job! Would have gotten my sell if you were more honest upfront. This store is for anyone who wants a good selling show! Joy will definitely not disappoint and throw you all the selling lines and extra emotions to create the deluction that you are getting extra deals, but reality nothing extra, just you might have gotten fooled into buying something extra... But maybe you were gonna buy the extra anyway and she was just giving you that extra big push...Haha...Which ever way you wanna see it. Just know what you are doing cause great seller are always into getting you caught up at the moment.
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
10. T-Mobile
Address: 300 M St SE Spc A, Washington, DC 20003, United States
Schedule: Closed ⋅ Opens 10AM Wed
Telephone: +1 202-350-4654
Business type: Cell phone store
Near T-Mobile:
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T-Mobile: what do users think?
Onochie Anyanetu: Wanted to switch to T-Mobile, but they didn't have the Ultra 21 512 GB model I wanted in stock even though I specifically asked for this model (I was giving up a SD slot, so a 256 wouldn't work). They rang up the 256 and started the transfer. Only when the tech asked me which files did I want to delete did I figure out he has the 256 model. Once I figured out the confusion I said I would come back when they had the 512's and would stay with my current carrier. They charged me a restocking fee since they couldn't sell it as "new" (really?) and ON TOP OF THAT, TMOBILE SENT ME INTO COLLECTIONS FOR NOT PAYING FOR A PHONE LINE I NEVER HAD! Amazing terrible service T-Mobile ... and I really wanted to switch ... my business will stay elsewhere. And for the eventual response from the owner, save it. Unless you're going to send me $75 for the restocking fee and $78 for sending me to collections your response is useless. 0 stars. Edit - T-mobile - are you ready to give me a $153 discount if I switch? This the the bare minimum to provide me with a better experience.
Response: We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Pinkextra305 Jet setter: Harassment and Bullying by employees. Memories still hunt me from last year at this store. Nakina P. and Ayesha I. harassed me while I was at the store and created a very hostile environment! One of the regional managers reached out and offered a subpar form of compensation that did not match what I had experienced. I am extremely disappointed that Tmobile would allow such nefarious behavior by their own employees. I am still traumatized to this day.
Matt Navetta: They quoted me a monthly bill of $120, and said that it would be higher for the first couple months until the promotions processed. The monthly bill ended up being $148 and never went down. Don't get scammed by these dishonest employees.
Response: We’re sorry to hear this Matt. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Brendan M: Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!
Danielle Crittenden: The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron (Aaron) did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!
The Switzers: It was time to upgrade/trade our phones when gracious...vivacious salesman immediately offered to help. He worked later to finish helping us as we're VERY ignorant when it comes to new technology. He made our visit a breeze. Give that man a raise!! Thanks Tony 😀👍
Chris Tyler: Michael and Najim (sp) were superb in assisting myself and my wife as we shopped for a reasonable plan. Even though we didn't purchase a device, they were instrumental in instructing us on better options elsewhere. THAT is customer service, THAT is who I would want representing my company on the world's stage in the United States capitol. Very knowledgeable gentlemen with a future in Management and Project Management.
Heaven Ramos: I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help
Jimmy Mann: Waited 1hour and 35 minutes to upgrade my phone and 4 employees could not pull up my Sprint account so I did the upgrade online in 3 minutes myself.. All 4 employees said" I hate when Sprint customers come in".
Ryan Curl: Conveniently located and clean. Tony was the agent who assisted me, who was very knowledgeable and anticipatory of what I needed. Seamless process.
11. T-Mobile
Address: 2300 Washington Pl NE #108s, Washington, DC 20018, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-269-2151
Business type: Cell phone store
Near T-Mobile:
- a 7 meters away switchboard repair companies in: Asurion Tech Repair & Solutions
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T-Mobile: what do users think?
Abdur Rob: Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
Response: Thanks for the great feedback! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
Sofie Miller: I came to the store as an existing T-Mobile customer to update my T-Mobile plan. The staff member who worked with me didn't believe that the plan I wanted existed, even when I found it on their website, and kept trying to upsell me on things that I don't want instead of helping me update my plan. It was clear that the staff member didn't know about existing plans or understand how to help with my legacy phone issues. I went to another store where they resolved my issues within minutes. I won't go back to this location.
Raymond Harper: I’m not yet a T-Mobile customer but I will one day on my time. Today me & my friends came here to get headphones &! Rob the big black guy really helped me out a lot & his customer service experience is perfect. I’ll be back again one day-Rollingray
Response: Thank you so much Raymond We appreciate you stopping by to see us.
brittney mathis: Very bad customer service! I called in to see if they had the phone I wanted to upgrade to in stock. The young lady who answered sucked her teeth and then proceeded to ask if I had called earlier, when I said no she put me on hold and never came back.
Ryan D: After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
Response: We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me at David.rupertomuniz2@T-Mobile.com
Ahmane' Glover: UPDATE!! I had another EXCELLENT experience at this store! I went into this store a few days ago distressed about a phone issue that I was having. Here's a shout out to all the team members that assisted me: + I was immediately greeted warmly by Shawnte, she continued to give excellent customer service while I was there. + Shirlette, then supported me for over 2 hours with solving all issues that I was having regarding my lost phone. Her patience and diligence was above and beyond! Simply the best!! +Theresah, the store manager also graciously supported me with tracking my phone, cancelling accounts and suggesting a new phone to meet my needs. She was courteous and very thoughtful!! I highly recommend this talented team of associates! They're AMAZING and make the store experience FANTASTIC!! ---- **I am sending this review from my brand new phone that the amazing staff at this location-- Max and Tyrell supported me in getting today!!*** So I came into this location expecting to simply pick up a new phone charger for my old phone but Max and Tyrell encouraged me to explore other options in such a friendly manner that I simply could not say no. Max supported me in adjusting my phone plan so that I got a great deal plus a brand new phone. Max then supported me in setting up this phone in a wonderful professional manner! He even reviewed all the new features and showed me how to get the most out of my new phone. Then it got even better, both Max and Tyrell shared that I could attend weekly customer appreciation events!! I recommend raises for both Max and Tyrell because they are the reason this is now my new favorite store to receive customer support! I highly recommend this store and I Thank Max and Tyrell for EXCELLENT service!!
Response: Aw Thanks Ahmane' Glover! We appreciate you stopping by to see us. Great to hear that your visit was awesome again.
JT “JT” K: Least helpful T mobile I have ever been too. Answer is always they can’t help I need to call customer service but when I go to another store amazing any other store fixes the issue no problem.
Response: We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at Retailstore2324@T-Mobile.com so we can get this fixed for you?
Diamond Holliday: Worst customer service! Do not come here! They made a huge mistake on my account and basically told me it was nothing that they could do.
Response: We pride ourselves on providing an awesome experience and I would love to hear more. Please email retailstore2324@t-mobile.com so we can chat!
Donnie Banks: Horrible Service!!! and it wasn't from the employees at the counter it was a the "Manager" who came out the back I had a dilemma about my simm card getting damaged I just wanted another to replace not knowing they charged $20.00 I never had to pay in the past because I am a t-moble customer at other tmobile location he reply "OH Well" they must have been nice but we not here! treating me like im a random customer he didnt asked for my name to verify that I was a tmobile customer like the other tmobile store does nor my ID he handed me my damaged simm card and walked away from me and continue to have personal conversation with his employee. I walked out asking myself why I'm even with T-mobile ? to get treated like this. For me to walk out questioning that! thats a problem..
Response: I am sorry to hear this Donnie Banks. That's not the experience we want for our customers! We would like an opportunity to talk more about your visit! Please contact me at retailstore2324@t-mobile.com.
Dani Weymouth: One word: horrible. T-Mobile as a service is good but the store at Washington Place is horrible. There were two reps, each with one customer, and I was next in line. Watched one of them take two personal calls instead of concentrating on helping the customer in front of him and wound up making a basic mistake. I waited a half hour before I finally called Customer Service FROM the store.
Response: Thank you for your feed back as it allows us to always improve our service. We will make sure we take the right measures to give a better customer service.
12. T-Mobile
Address: 1796 Columbia Rd NW, Washington, DC 20009, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-518-3907
Business type: Cell phone store
Near T-Mobile:
- a 2 meters away hairdresser franchises: AsukiSQ Hair Salon
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T-Mobile: what do users think?
Sebastian casino: was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Carole N Frankel: I wasn't really happy that the unlocked phone I bought was unlocked for out-of-country use but locked into T-Mobile and I was forced to switch phone carriers BUT I could not have been treated more respectfully and kindly by the personnel at this T-Mobile store from the moment I walked in. Greeted by Karen who took my information and then sold a VERY reasonable plan by Brandon, making the switch could not have been easier. There was no push to sell me what I did not need and instructions of what I had to do were simply and clearly explained. There is good reason why this particular T-Mobile store has such high ratings. The service is excellent and everyone I spoke with was friendly and helpful. Sure, you might have to wait to speak with someone but that's because the customers know that they will get the best service possible at this particular T-Mobile store. The wait is worth it! I am actually very pleased I switched to T-Mobile.
Response: thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that karen was able to help you out!
Husham Ibrahim: Bad service, I’m DC taxi cab driver, l dropped off an Arab customer by this store. He waited 20 minutes , he couldn’t speak English well so he call me for help , when I get inside a black lady employee promised to help. Unfortunately she jumped the Arab guy to help a black guy which looks like a clear discrimination. Another Latino guy employee talk to me badly that why I get in and out many times. I told him that your partner made us late. Finally he said no service for you today, seems like both didn’t take classes to respect and treat customers. Both don’t deserve to be with a great corporation like T- mobile. Supervisor can check all cameras to see that in 04/17/2022 from 5:10- 5:40 pm .
Response: I am sorry to hear this Husham Ibrahim. We love our T-Mobile customers! We are sorry your experience didn’t go the way you expected. If you need anything else please come visit us, or feel free to reach out 240-584-6104 o email retailstore9885@t-mobile.com
The WonDufful Channel: Melany Kisha and Karen were such a great help. Especially Melany My phone was such a nuisance. She was so patient. I needed a new phone. She helped alot. Thanks crew!!!
Adit Shah: Ask for Brandon!!! You won't be disappointed! This is the best T-Mobile store I've been to. Staff is friendly and knowledgeable. Brandon made sure I got the best deal and made sure all of my questions were answered.
Elmer Mendoza: The Best service Melany was the very helpful 👌 👍 If you go this store ask for she is very nice good service..
Bill Paris: Many thanks to Kilmar and Jonathan for walking us through the trade-in process and taking the time to carefully analyze my phone's condition to make sure there'd be no surprises for trade-in. Will seek out the guys again for future T-Mobile dealings.
Chris Scoular: I've wasted hours of my life here. Three staff stand around for 15 minutes before bothering to help, then make some excuse why this tmobile store is the one tmobile store in the country that can't do something all the others can. If you're forced to go into a tmobile store pick literally any other one.
Response: I am sorry to hear this Chris Scoular. We love our T-Mobile customers! We are sorry your experience didn’t go the way you expected. If you need anything else please come visit us, or feel free to reach out 240-584-6104 o email retailstore9885@t-mobile.com
Clare Mason: Great staff, fast workers and all smiles i love this location soo much !!!
melani perez: Great customer service! Very genuine and empathetic. great place to upgrade or purchase phone !
13. Target Mobile
Address: 3100 14th St NW #201, Washington, DC 20010, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 202-777-3773
Business type: Cell phone store
Web page: http://www.target.com/mobile
Near Target Mobile:
- a 0 meters away complete car wash: Extreme Detail
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Target Mobile: what do users think?
Lorna F: Nice variety of items including groceries. Great staff.
LAKIA ROBINSON: Love this target store
14. Mobile2Mobile - iPhone, iPad and Galaxy Repair
Address: 1451 P St NW, Washington, DC 20005, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 202-496-0690
Business type: Phone repair service
Web page: https://www.mobile2mobiledc.com/
Near Mobile2Mobile - iPhone, iPad and Galaxy Repair:
- a 12 meters away Banks in: Wells Fargo Bank
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Mobile2Mobile - iPhone, iPad and Galaxy Repair: what do users think?
Ernie faska: They fixed my Samsung galaxy A51 in no time and helped me transfer all my lost data to the new Galaxy s20. So greatful they are here! Went to the At&t store and all they did was sell me a new phone and said all my old data was lost. Glad I found Mobile2Mobile on P street!
Response: Thank you so much for an awesome review of our business! Happy everything worked out as you wanted it to. Take care!
Manush Mobarhan: I initially had a great experience here last fall, they fixed my cracked screen quickly and efficiently. However, in the next few days I noticed that there was a problem with the new screen in which occasionally when I pressed my power button, the screen would light up but it would not fully turn on. I would have to press the home button several times for the screen to fully turn on. I took my phone back to the shop within a couple days. Since the issue only arose occasionally, it did not happen while we were in the store. They said they would not replace it unless the problem happened in store. In the next couple weeks, the problems with the screen got worse. It would begin to glitch at random times and the sensitivity of the screen greatly decreased. I took my phone to the shop again, this time with a video of both the problem of it not fully turning on and the glitching. They once again refused to replace the screen unless I could make the problem happen in the store. Fast forward to the present, my phone screen has quickly deteriorated to the point that I have to get a new phone because this one is rendered unusable. I'm disappointed that this happened because I was initially so happy to find a place with quick and affordable screen replacements.
Response: Hi hello Manush, and thank you for bringing this to my attention. We want to make sure you are satisfied with our service and everything we provide works like it should. All of our screen do have a lifetime warranty against any manufacture defects as long as there is no physical or liquid damage. I do see in the notes that your iPhone 11 had also been previously repaired at another shop. It makes it a bit difficult to do a warranty repair if we cannot duplicate the problem in store however if only the screen is the issue we will gladly re-replace it for you at no cost and make sure its retested again. Please do stop by at your convenience and it should not take longer then 30 minutes to replace the screen under warranty. Thanks in advance. -Ali
Katie S: ~definitely call first~ Made an appointment online for a Samsung S20 5G screen repair to hopefully ensure the store would have the part in upon my arrival. I missed the appointment and called to apologize and asked if they had already gotten the part. They said they would order it upon the work deposit. So I gave a $100 deposit on a Thursday morning, the part arrived late on Friday so I went in first thing on Monday and they fixed the screen and I paid an additional $213 for the part and labor and a NeoFlex screen protector. I then noticed that my front camera no longer focused correctly and I went in on Tuesday and they were late to open by 1.5 hours and the samsung tech wasn't even in that day. So I went in on Wednesday and waited for the samsung tech to arrive, also 30 minutes late. He looked at the camera and told me that they could replace it for free and order the part but I don't live in the States and couldn't stay around for a camera replacement part. In the end, he gave me $30 back. I'm sad I spent a large portion of my vacation in this Mobile2Mobile and that my phone came in with super minor cosmetic damage and now has real functional damage. They are nice people but not so punctual, I would call them before walking in.
Namesdontmatter Anymore: .Stellar service 👌 .Fast repair time .Knowledgeable staff .Incredibly convenient location My samsung note 10+ was out of commission and they got me up and running again in no time. Will definitely be using the services of Mobile2Mobile in the future with other devices that I'd like to have repaired...once again, many thanks to the staff at Mobile2Mobile.
Response: Thank you so much for your awesome feedback! So happy to hear you are thrilled with our service, it makes us love our job even more! Take care sir!
Moussa sow: Best cell phone repair shop in Washington DC for Apple iPhone! They offer a lifetime warranty and are really fast! Very nice location on P street NW.
Alejandro Robles: Detaching my specific circumstance from Mobile2Mobile's service, they are great. Kind and respectful when you walk in, follow up in a pretty timely manner, and when they say that they will, approachable with banter like conversations able to be sparked up, elaborate in explaining the process.
Response: Thank you so much for your kind feedback! Greatly appreciated!
Rich board: Great service. Iphone broke and got it fixed in 10 min with quality glass and service plus a free phone case ! Thank you best service ever !
Kenyona Mccormick: Gear service done less than 15 mins thanks moblie2moblie
Hamidou Arama: AWESOME job fixing my busted samsung galaxy phone. No one else could fix it. What an amazing store!
Response: Thank you for using our shop and your feedback! Happy to hear we were able to succesfully bring your device back to life!
David Felts: Mobile2 Mobile is a life saver! I dropped my phone on day-one of a seven day work trip to DC. I was resigned to spend the entire next day at [nightmare carrier's] store and spend the ~$1K for a new phone, when a friend recommended Mobile2Mobile. I walked in about 30 minutes before closing with a busted phone - cracked screen, unresponsive display - and zero knowledge about what was wrong. The employee was unbelievably helpful and explained the possible issues with my phone and the costs associated with repair. If he were annoyed that I was coming in close to the end of his day, he didn't show it or rush me. He told me it would take him ~30 minutes to diagnose the issue and either fix the phone determine it was beyond repair. Fortunately, when I came back, the phone was in perfect working order. He even fixed something we had not discussed without adding costs to my ticket. Finally, he helped me understand the likely causes and helped me adjust to prevent going forward. Wish I had known about Mobile2Mobile the last time I had a phone die on me.
15. Mobile X
Address: 3437 14th St NW, Washington, DC 20010, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 202-560-5677
Business type: Cell phone store
Near Mobile X:
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Mobile X: what do users think?
Awad Bilal: Cracked my iPhone 7 screen in a bike accident and brought it here on a Tuesday afternoon. Thomas hooked it up and fixed my phone in under 20 minutes! Would definitely recommend, also they got phones - I'm finna upgrade my lil bummy joint soon though.
Wesley Callahan: Quick and easy service to repair iPhone X screen— screen had multiple lines running through it and eventually went black/green. I dropped off my iPhone to run errands in Columbia Heights and picked it up about 20 mins later. These guys have been in the area since 2015 and were quick and professional—come with cash. $125 fix saved me having to buy a new phone.
Washington Redskins: Absolutely the best, quick service you will find! Replaced my completely shattered iPhone 6 screen in less than 20 minutes and looked perfect once done. Prices are very reasonable. This is the place to go if you need any phone repair
CCRE info: Great customer service, fair pricing fast reliable service. I came in with a broken iPhone 6s and they fix it right away. Added a bonus screen protector with out additional charge. Great choice for mobile fixation and let's not forget the lifetime warranty. highly recommend!!
Elizabeth C.: Mobile X fixed my broken screen and the LCD unit behind it in 40 minutes on Day 1. Day 2 they helped me with a faulty recharger connection (no charge). I was so pleased with the service that on Day 3 we returned to have my daughter's shattered cell phone screen replaced; all that was shattered, it turned out, was the screen protector (which they replaced). Both the people we worked with were super helpful and efficient (& if they were rolling their eyes we didn't see it)!
Sally Eyob: I had my old phone replaced in a short time of period for a cheap price, Tommy is very reasonable. Definitely my go to person from now on.Thanks Thomas
Vincent Rigdon: My cellphone was fixed in 40 minutes on a Friday afternoon for a very reasonable charge. Omar replaced a small connector, when other shops insisted on replacing the entire screen. He has my gratitude and my respect.
Faye Zheng: My phone was cracked on the both front end and back end, also had ghost touch issue. Now the phone is fixed and looks brand new!! It was amazing. Highly recommended!
Benjamin Gordimer: I got my girlfriend’s iPad screen replaced here. Thomas, the owner, is a good guy and I have a lot of respect for him personally.
Dainbramagedone: Mobile X is great! I've cracked the screen on my pixel twice in the last two years and Thomas has replaced it in under an hour both times.
16. Verizon
Address: 1529 14th St NW, Washington, DC 20005, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 800-880-1077
Business type: Cell phone store
Web page: https://www.verizon.com/stores/details/district-of-columbia/washington/dc-14th-street-1213122/
Near Verizon:
- a 7 meters away cheap chinese restaurants in: Great Wall Szechuan House
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Verizon: what do users think?
Jennifer Posey Wilcox: We went to this store this past very busy Saturday morning to upgrade my son's phone and to get him on a post-paid plan. To say we had a good experience is an understatement. The manager, Micaela (Kay), was knowledgeable, welcoming, extra friendly and very patient (to say the least). In fact, everyone, including the security guard, greeted us and wished us a nice day. It was a great experience- so great I just wrote my second review ever.
Response: Thanks for sharing your experience with us, Jennifer! Our goal is to provide you with only the best service. We're glad to hear Micaela was able to help you with everything. Check us out again if you need anything else!
Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Response: Welcome to the Verizon family, Paul! We know switching carriers can be difficult, but we're here to make the process as easy and seamless as possible :) We're glad Lisa and Brad made sure everything went well. Now you're on America's most reliable network! Let us know if you need anything else!
Aavash B: As I am writing this review, I cannot help but scrutinize how I cannot rate this place with 0 stars. I had a software issue with my phone, and the staff did not even look at my device because they said I was not verified. I called the plan's owner, made him talk with the "specialist", and add me as an account manager. On my phone and the owners', we could see that I was a manager. Still, after all this hassle and a lengthy chat, the "specialist" did not even try to look into what was wrong with my phone. I am appalled by the double standards of this place, that allowed me to purchase the phone so easily, yet when I went to fix an issue, refused to help me despite seeing that I had done everything in my power. As an icing on the cake, the "specialist" asked me leave by pointing out the apparently "long" line of customers I had kept waiting. I will never ever buy any of Verizon's products again. I cannot discontinue my current plan because I cannot afford buying another phone. But if you're considering to buy one, please save yourself from the trouble of placing your feet in this store.
Response: Hi Aavash, we're sorry you didn't have a great experience at our store. We always want to be there for you to help out with any concerns, not just making a sale. It's disappointing to learn how we're doing. Your feedback has been escalated for further review. We understand where we need to improve and hope we can provide you with better support in the future.
Keith Carr: AVOID THIS STORE. Our company has been a Verizon Business customer for 10+ years. We went to this store in order to add a few lines to our account and upgrade some existing lines. Initially we were quoted prices far above what was advertised online for both the phones and the service. When I pointed out the discrepancy to my sales rep Kay, I was told the business manager Lizette was likely trying to "see what we would pay". After sorting out the insulting pricing issue, we purchased 6 phones and added three lines. As of today none of the phones are activated or working. When I looked at our account an additional $5,000 + of charges had been added along with unrequested insurance plans for each line. Our office manager along with 5 other employees have been without a phone for 5 days. Clients cant reach them and they don't seem to care. Their response was that we can return the phones for a $50.00 restocking fee. If you care about staying in touch with your clients AVOID THIS STORE
Response: Hi Keith, we're sorry to hear about the issues you had with your devices and bill. Our team should always clearly communicate any pertinent information to our customers so that we may avoid any misunderstandings. We will escalate this review and look into this. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1216855818 with the best number to reach you so we can get in touch with you. We appreciate the years that you've been with us, and hope we can win back your trust and confidence.
Catherine Hargrove: Try another store. The most pleasant person is the security guard. Be prepared for attempts to sell you more than is needed/wanted or that what you ordered is not in the store.
Response: We're sorry you did not have a great experience with our team, Catherine. We always want to provide a variety of options for you and never want you to feel pressured to make a purchase. We apologize for any treatment that made you feel otherwise. We appreciate your feedback and hope you'll give us another chance to take care of you in the future.
Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Response: Thanks for the feedback, djmih13 Miha! We take pride in our amazing customer service and we're glad to hear you had a positive experience with our team. We look forward to helping you again soon.
Kim Heyn: I would not ever use this store. Someone walked into this store and committed a fraudulent charge to our Verizon account and purchased a new phone using an upgrade eligible account. This completely disabled our phone by upgrading to new stolen phone. The employee of this store did not check ID and gave the fraudulent person the new phone. This has been the most awful experience and incredibly inconvenient. All could have been avoided if employee had checked ID information. .TayKe9k is the rep id on receipt
Response: Hi Kim, the safety of our customers' information is extremely important to us. We will look into this situation immediately. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Google #1170378042 with the best number to reach you so we can get in touch with you. Thank you.
Susan Doerner: Computer down so couldn't do credit check for up to an hour. Second visit and didn't want to come back. Rep spoke to me as if I wasn't very bright. Not appreciated.
Response: This is not the kind of treatment you should ever expect from Verizon, Susan. Our team should always be ready to help you with courtesy, respect, and professionalism. Thank you for taking the time to let us know about the issues with the computer. We are always listening to our customers and hope we can win back your trust and confidence in the future.
Adriana Gill: This is the worst verizon store i ever been to. They messed up my order when i preordered the new iphone 13 in store. i asked the worker who was assisting me, did the order go through and he said “yea that’s why the receipt printed.” but when i called verizon support they couldn’t even find my order and said it didn’t exist. when i went back to the store the manager was unhelpful and didn’t care that my order was messed up. i had the receipt and everything, she didn’t even look at it. And the workers are untrained and barely know what they’re doing. They’re are telling me things i can do like trade in my phone and order two phones, while the manager is telling me i can’t do that. So how about we train the workers better so i don’t receive the wrong information thanks.
Response: Hi Adriana, we're sorry to hear about this. We want to make every transaction easy and seamless, so we're disappointed you didn't have a good experience. We are always improving and hope we can provide you with better support in the future.
Pooja Dave: Good and fast service. Courteous staff :)
Response: Thanks for the feedback, Pooja! We strive to make every customer experience a positive one, and we're so glad to hear you enjoyed your visit. Come back if you ever need further assistance!
17. T-Mobile
Address: 721 D St SE Suite B, Washington, DC 20003, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-800-5607
Business type: Cell phone store
Near T-Mobile:
- a 4 meters away tanning centers: European Wax Center
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T-Mobile: what do users think?
Sandesh Dangol: Is there any lesser star for review other than single star. Worst company ever. Have been calling for problem of billing but noone is responding properly. Such a shameless response ever. You have to wait for hours to talk with supervisors. Dont they have system to look after the account details?? Everytime bill have been increasing everymonth and when we try to enquiry , they said to call us back but never did. Such a disgraceful from a big company in usa. Convey this message to the heads of the company and Hope my problem will be solve soon and lets hope they will call me back as soon as possible as they told me to call back which they never did.
Response: I’m sorry to hear this Sandesh. That’s not the experience we want for our customers! Can you email me at RetailStore5686@t-mobile.com, so I can get this fixed for you?
Ishan Heru: I had one of the best customer service experiences at this store. Ariana and Fidel were amazing! They took assisted me with purchasing a new iPhone and Apple Watch, and then, set up both for me. Impeccable service through and through.
Bryce Suderow: I was having a really hard time getting my iPad to go online. So I went to the T Mobile store and Fidel solved my problem by inserting a Sim card. Now I can go anywhere and send and receive email thanks to him. He and everybody in the store is incredibly friendly and they’re all very competent.
orandra cotton: Im a 15 year Tmobile customer and a senior citizen. I was given a pair of Jbud air true wireless earbuds. I needed help getting them sync in with my phone. The ypung staff servicing this store at 7D st se are lazy, insolent and lack professional. Will never use this store again. Zero customer service.
Response: I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore5686@t-mobile.com so we can chat!
Keith Jones: Ariana the assistant manager there was a great help. 10/10 recommendation. Very patient and energy was amazing.
Arthur Taper: Jeniqua customer service was great. She was very patient and knowledgeable on the products that she was selling. If you visit the store ask for her!
Sandra Medlock: Jeniqua was extremely helpful and courteous. I really enjoyed her presence and passionate about customers.
Salina Burno: Ilana was a good mobile expert she helped me with all my problems was very patient and went above and beyond . When coming to T-Mobile I definitely recommend working with her.
Rosalind Scarborough: Thanks so much Brett and Fidel made sure they gave me a clear message on my purchase today!
Ebony Twitty: Brent was a great help replacing my screen protector!! He was quick and courteous!! Thanks again !!!!
18. Simple Mobile
Address: 3533 14th St NW, Washington, DC 20010, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 202-882-0501
Business type: Cell phone store
Web page: https://www.simplemobile.com/findastore
Near Simple Mobile:
- a 12 meters away hairdresser franchises: Latin Beauty Salon
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Simple Mobile: what do users think?
Andre: The worst experience ever! I bought a simcard and I didn't even receive the card with the line information (PUK). The contact phone is a joke, never answers. NEVER BUY ANYTHING THERE.
Dawit Tesfamichael: I am a current customer and I broke my phone. I called to ask what type of phone they have in stock before I can go there. The person who picked up the phone was so rude, he said I have to come in person and hung up the phone on me. He literally hung up the phone on me. I've never wrote a review and this is the 1st time in my entire life have someone was so rude and unpleasant. I advise to nor deal with this person.
Ambria Smith: The guy that answers the phone is unprofessional, rude, and nasty. Don’t bother doing business at the Washington DC location. He deserves to be FIRED!
Luis Gonzalez: one of the worst places i have visited
Response: please tell us why
Arturo Restrepo: (Translated by Google) Worst place ever in town to get / buy / pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. The worst place to buy or purchase any service, the deal is derogatory and if you neglect you, you will be ruled out because you ask them something. I do not recommend it. Surely the owner did not attend me. (Original) Worst place ever in town to get/buy/pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. El peor sitio para comprar o adquirir cualquier servicio, el trato es despectivo y si te descuidas te reganan por que les preguntas algo. No lo recomiendo. Seguramente no me atendio el propietario.
Roberto Zegarra: (Translated by Google) Lousy experience(Original)Pésima experiencia
Response: You don’t want to pay for the service You want everything for free Peruvian
David Pabon: (Translated by Google) Good phone plans, cheap, without a contract of permanence (prepaid) (Original) Buenos planes de telefono, economicos, sin contrato de permanencia(prepago)
Response: Thanks
GERARDINO EN LA CANTONA *******: (Translated by Google) Family promotions 2021 (Original) Promociones familiares 2021
Response: 👍
Yesenia Ramirez: (Translated by Google) Excelent service(Original)Exelente servicio
Response: Thanks
19. T-Mobile
Address: 2460 Market St NE, Washington, DC 20018, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-470-3699
Business type: Cell phone store
Near T-Mobile:
- a 33 meters away garden rentals for events in: Reddi Made Event Studio
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T-Mobile: what do users think?
Aron Schultz: Araina needs to work on her management skills while Chris needs to improve his listening skills and work to connect with the customers instead of talking over them. While I was previously with Sprint for 11yrs and have recently move to T-Mobile in the last two years with pretty great service all around I have to say this store takes the lead bad customer service with an extreme inability to connect with clients, and a quickness to threaten a call to the cops if you tell them you're in store for something you were told to come to the store for via the online support staff. Thankfully I was able to call T-Mobile to work through this issue but dissatisfied with the way in-store assistance was not able to connect or handle the situation.
Response: Hello Aron Schultz we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Ariana.Gatlin3@t-mobile.com so we can chat!
Dynasia McCoy: I always receive amazing service at this location! The team members are always knowledgeable and friendly, and it's so easy to be in and out! The manager Ariana has outstanding customer service skills and was very throughout with explaining all of my deals and promotions I had available to me today. I even walked out the store with a free Samsung watch, thank you Ariana!
Sean-Tony Tescadero: Came in to pay my bill, and walked out with a new, fantastic device. Martha and Nestor walked me through device options, my plan, and upcoming features with T-Mobile. They were pleasant, patient and very accommodating. (Even though they had some impatient guests simultaneously) I would highly recommend T-Mobile, and this location. Great job, guys!
Superstar Kels: The worst customer service. No one greeted us. Everyone here seemed like they had an attitude or acted like they didn't want to work. Definitely will never come back to this store
Response: We’re sorry to hear this Kels. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Henry Staley: Ariana was exceptional as a manager, she handled the store wonderfully. She's very patient and knowledgeable.
Frances Berry: Ariana the store manager was very helpful. Helped me get my watch set up very patient. Wish I can give 10/10.
Julie Santos: Samiyah did a fantastic job of assisting me. Very patient through the sprint process. Helped me with a free phone and watch.
Victor Perry: Ariana helped me with a troubleshooting for my phone. Very patient. Great manager
Rena Geter: Loved the service! They were so friendly and super patient will me. They even sat down with me and showed me how to use my new phone. Loved it. 10/10 service!
Gerald Helfgott: I had with ATT, and checked around. I went to T-Mobile at Dakota Crossing ( 2460 Market Street NE, Washington,DC 20018). They were very professional and handled the switch over very easily. I can not recommend them any more. They were all great.
20. AT&T Store
Address: 785 7th St NW, Washington, DC 20001, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-737-0233
Business type: Cell phone store
Near AT&T Store:
- a 24 meters away cocktail classes in: 618 Cocktail and Whiskey Lounge
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AT&T Store: what do users think?
Thatohatsi Malope: Possibly the worst customer service I’ve ever received. I went in to purchase a new phone and service plan, the store manager was helpful and I was out there within 2hrs with a “free” Apple Watch, they were apparently giving this to new customers who were first responders or educators. Within a a few hours I receive emails from AT&T thanking for choosing to use their services and for applying for a mobile business agreement on behalf of my business. I don’t have a business and I hadn’t applied for any business agreement. Along with that email I also receive a receipt for my purchase, the phone and to my surprise the “free” phone….that wasn’t free. I am unable to get help over the phone nor am I able to sign into the app. I go into the store only to be met with hostility from the same store manager, Robert Greene, he is dismissive and rude & tells me that he was helping me out because a business account offered more discounts & that after a few billing circles the watch would be free. He claimed to have explained all this when I initially came in to purchase the phone, he didn’t. Nor did he have consent to open a business account and enter into any agreement on my behalf. It’s ridiculous and I imagine a few kinds of illegal for AT&T and it’s employees to use our personal information in this manner & without any consent all in the name of doing folks “a solid” at our expense. I am genuinely disgusted by Mr Greene’s behavior, no patron should ever be spoken to in that manner and tone. I’d advise using a different AT&T location, I certainly will.
Phil Attey: I went into the AT&T store thinking the phone I purchased online was ready for pickup. Sadly it was not, but Gabriel, the service rep who assisted me, worked through the problem, and sent me off with an iPhone that was in stock and better suited my needs. It took a while to work through AT&T's cumbersome system, but that allowed me to get into a really wonderful conversation with Britt, the guard on security. You have an exceptional team there. Please take good care of them.
Response: Hello Phil Attey We know that first impressions are very important. We sincerely appreciate you and all our customers!
Ryan Warwick: I literally received some of the best customer service I’ve had since becoming an AT&T customer back in 2012 from one of the store supervisors, Jelani! Not only did he take the time to do some heavy digging into my account to determine the root of a problem I had been attempting to solve for months, but when I ran out of time (we had been looking into matters for over an hour), he was kind enough to offer I come in the next day for him to advocate on my behalf with the Loyalty Department. I came in the next day and he continued the same level of patience with my situation and due to his vast understanding of company policy, was able to work with a corporate supervisor to ensure my issue was finally resolved and put to rest after 4 months of being given the runaround via other remote staff! (At one point, he even sought to ensure the security of other staff members when a pedestrian/non-customer attempted to haggle the staff with incoherent questions, while still being attentive to my issue!) Given the current social climate of today, it was completely refreshing to be given above-and-beyond service when there is enough bad news to juggle—it’s no surprise Jelani holds the position he does within the network and I hope to see him excel even further, if that’s his goal. If you have any issues with the your services, and/or just seeking good old fashioned customer care with your purchases, he’s for sure your guy!!
Jason Smith: I lost my phone on a two week trip to DC. In a near panic I went to the AT&T store for help. The employee who helped me was absolutely amazing!!! I believe her name was Ju (sp?). She got me a new phone at a great price, and got it set up in very little time. She even talked to my wife on the phone to explain how she was setting up the phone. It's very rare to find someone who is as passionate and caring for customers as she was. She is an absolute gem!!!
Response: Hello Jason Smith We want all of our customers to be given exceptional service every visit. We sincerely appreciate you and all our customers!
Elizabeth Hodges: Was a bit of a wait to be helped but it was a Friday night so it was expected. After 30 minutes of waiting on the couch and watching the Lifetime Castle Marathon, I was helped out by Giovanni. He was very attentive and respective of me and my time and was able to hook me up with a new phone and all. All in all, a 10/10 experience!
Cracked Menace: Love the experience there, the people was nice Luad or Laud was the name of the person who helped me and he was amazing. He was very welcoming and he knew what he was talking about. Overall great experience
Response: Hi! We sincerely appreciate you and all our customers!
Kiearea Johnson: Can I give it zero stars? The actual asurion tech was great. Late but great. The actual att location is terrible! Horrible! The employees of att are terrible! Horribly rude! The short young lady with the faux locs never spoke to me, helped me, or said hello. When a man, a white man came into the store she went above and beyond. This is a terrible location. I called to see if my phone was finished they told me that that they could not find out and I had to call asurion. I don't know why most of the att staff ignored me as if I wasn't a customer or they believed I would not or could not buy anything. I will never come back to this location for anything.
Kurtis Bertram: I signed up for a new plan with 3 new phones. Representative Aaliyah added 15$ per line insurance without telling me. They also double charged my credit card for tax on one of the phones. I called the store twice, the second time they put me on hold then hung up. I went back to the store and they claimed they could fix either error. Recommend I call a 1-800 number. They couldn’t help either. No different than other carriers. Will update review if corrective action is taken. Otherwise, I will be returning devices and cancelling my plan.
Zagery Oliver: Upon moving from T-Mobile to AT&T I had a very confusing situation being originally signed up through aTarget Representive. I eventually went to the 7th NW location in DC and my experience was excellent. The customer care was professional and very considerate, I also got my situation resolved without all the unnecessary stress, which is extremely uncommon going into these cell phone carriers establishments. Out of all the time that I have been using a cell phone, I never experienced great customer service. I also account it to the leadership of Ariel Matos and Amanuel Tigeneh, and also Aisha.
G H: Shockingly unhelpful. I’m a long-time AT&T customer who recently moved to DC. Went in asking about prices for an iPhone upgrade and the representative was unable to tell me the cost of different models but wanted to know what I wanted to buy. How am I supposed to know without knowing how much it will cost? Then they started upselling accessories for the iPhone that they couldn’t tell me the price of! When I refused to buy without knowing the price of the iPhone, the manager said that I should look on Apple’s website for the price. I know my AT&T plan comes with better deals than the regular cost, but it seems to be news to that store. Didn’t appear like anyone there wanted to sell me a phone (only the accessories). Was practically ushered out the door. @AT&T you might be losing money with this store.
