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1. DMV Unlocked Wireless - Washington
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5
237 reviews
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Address: 1933 18th St NW Suite A1, Washington, DC 20009, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 202-986-0456
Business type: Cell phone store
Caroline Rose: I’ve been in this place a lot recently trying to figure out how to get my work laptop keyboard fixed. Each time they were very helpful and knowledgeable about what I needed to do and ultimately were able to order the part I needed and install it. Overall they helped make a very frustrating experience fairly painless!
e h: Visited the store today as had issues with the lightning dock on my iPhone and it wasn’t charging anymore. The staff at DMV took care of me straight away and resolved the issue in minutes. Strongly recommend d these guys.
Omar Xavier: great customer service. very informative. they work with you and very trustworthy. they fixed my ipad in a timely manner and i was more than satisfied. this is my new go-to place!!!
Ryann Shelburne: Highly recommend them! They have incredible service and really great products! Super easy to walk in a get a new phone!
Judy Gaskell: He was wonderful and made my transition from a dead Nexus google phone work. I highly recommend this service. Go here first before you use more expensive and not as good places.
Jonathan Anderson: DMV wireless was fair with there assessment and evaluation of my Mac book. Definitely would recommend them to a friend looking to get top value on there Apple product.
Maria Victoria Castillo: Love this place! When Best Buy wanted me to “just buy a new iPhone” for $800 bc I needed a new battery for my iPhone 6, at DMV they replace the batter for $60. Phone still good 1.5 years later!
Candice Phillips: Carlos and martinez were very respectful and help me with my problem I will recommend service to them all the time
2. T-Mobile - Washington
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5
97 reviews
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Address: 1146 Connecticut Ave NW, Washington, DC 20036, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-429-0715
Business type: Cell phone store
Sebastian casino: do wonders for this location. Thanks guys! I had such a great experience here. Gayland and E (I believe is her name) were amazing to work with. They made switching to T-mobile a fun and easy experience. I suggest you keep them around, they will do wonders for this location. Thanks guys!was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it. I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Q Lingham: I went to this location a month ago because my daughters new phone stopped working and a representative at the call center sent me to this location to see about getting it either fixed or replaced, neither of which happened because of us supposedly having to do a warranty replacement, which couldn’t be initiated through the store it had to be done over the phone. Whatever. While I’m in the store, the employee that helped us needed to see my license. He never gave it back to me, which I realized after I left the store. I called the same day and spoke with someone who said they would hold on to it and I was to pick it up the next day. I ended up in the hospital for a while and was unable to get it. I called this morning to inquire about it and was told that a manager named Briana shredded it yesterday because they can’t keep personal information in the store. So instead of mailing it they destroyed my license. Great. Now I have to get a new one. Thanks T Mobile, from your “stellar” over the phone customer service to the bang up job you guys do in store it’s a wonder why more people don’t flock to your company for service. 🙄
Huck Rocca: Worked with Katie and Nikki to switch over from Verizon to T-Mobile and they couldn’t have been more helpful during the process! They stayed late past closing time to resolve our issues and made my sister and I feel extremely valued as customer. Thank you so much!! :)
Wafa Faith Hallam: I’ve been a T-Mobile customer from the very beginning and always appreciated their amazing customer service. I stopped by this store to check some phones and ask questions. Brice helped me through it all clearly and honestly. He couldn’t have been more helpful or more patient. Thanks, Brice. You’re the best!
Nicholas Kotschwar: It really is unfortunate that I, a previous T-Mobile employee have to resort to leaving a 1 star review for a store that did absolutely NOTHING. I’ve tried being quiet for far to long. All I want is the truth to be exposed and the right thing done. I cannot receive a logical explanation for being terminated with no warning / write-up. District manager of KC is corrupt and the anonymous hotline / email is not anonymous. Please help.
Brett Raud: Brice Gibson and his colleagues are honest professionals. He matched my needs to the tech, no upselling. Just great customer service with high substantative knowledge (he knows his stuff).
Valentina Apa: Chris was extremely helpful in assisting me with transferring my service and phone number over to T-Mobile from AT&T. The staff here is very personable and friendly and they work efficiently. I definitely recommend this location. Thank you Chris for your help today!
Sholz West: Efficient Tech guys were on standby very helpful.
Honey Marie: I visited this store on my lunch break yesterday and was really in a rush. The store was busy and I was frustrated I had to wait. I was pleased however to have been greeted right away and logged in to save my place in line. The representative figure out what I needed and because it was a quick bill pay, he asked the two gentleman that were logged in ahead of me if it was okay to quickly take my payment so I could make it back to work in time. Luckily they agreed and I was finished in seconds. Ashamed to say, I came into the store frustrated but left happy. The rep quickly looked at my account and let me know I was eligible for some additional savings and offers; I wish I remembered his name :-( He even mentioned something about business offers. I scheduled an appointment and will def be back at the end of week to review what I have available, just started my own cupcake business. Thanks!
3. Verizon Authorized Retailer - Wireless Zone - Washington
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5
203 reviews
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Address: 703 8th St SE, Washington, DC 20003, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 202-364-1911
Business type: Cell phone store
Hannah Moore: I had a fantastic customer service experience here. I was in immediate need of a new phone, and Asad went above and beyond to help me out. He was very patient and made the process as easy and seamless as possible. This is the only Verizon store I will go to.
DC Child Care: Asad was extremely helpful and patient with my non -tech self. He answered all my questions and provided top-notch customer service. Highly recommend visiting this Verizon wireless store!
Creshion Aikens: AMAZING SERVICE!!!! I Dealt with the senior sale associate Asad & he was great, super nice, patient & understanding. Coming from T-Mobile and changing to Verizon was the best decision I ever made and Asad gave me wonderful customer service. We’ll deserve of an promotion for his patients and diligent work. THANK YOU ASAD, You’re the best!
Sarah Winston: I have been to lots of Verizon stores throughout my life, for broken phones or phone updates. This was BY FAR the best experience I have ever had. The service was impeccable and everything was copleted in less than an hour. If you live nearby and need this service I highly recommend.
Christina White: Upon arriving at the location, there was a sign that stated the company was closed and would be back in 15 minutes. After waiting over 20 minutes from the time I arrived, I decided to purchase my desired product online. This was not a good experience.
Tayla Drayton: Lucas is a great employee & does his job very well. As far as the location him & another guy are the ONLY staff members they have. Every time you go into this location you will be waiting because there’s only one person scheduled to work & you have to go in because they NEVER pick up the phones.
Taylor Nolan: Had a great experience with this store! I worked with Luke who was very patient with me and was thorough with answering all of my questions. He knows the ins and outs of everything Verizon/tech related and has impeccable customer service skills. I highly recommend working with him as he made the process extremely easy and I left very satisfied!
4. AT&T Store - Washington
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5
83 reviews
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Address: 1057 Wisconsin Ave NW, Washington, DC 20007, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-333-3373
Business type: Cell phone store
Gabrielle Hoffman: Marco was the best! He not only was able to transfer everything from my old phone to my new phone perfectly, but we also had a great conversation while waiting for everything to transfer. 10/10 would recommend going here if you have any att needs.
Britnee’ Morgan: Marco was great! I really enjoyed getting a new phone, he made the experience smooth & enjoyable. Great customer service!
Karla Valcourt: I had a great experience with Marco! He was attentive and super patient with me. Thank you, Marco!
Leanna Cristofano: After not being able to accomplish getting a new iPhone through the Apple store up the road, I headed Down to the at&t store to see if they could help, and not could they help!! I’m not sure why Apple struggles with AT&T customers but they couldn’t get anything done for me. I walked Into the at&t store and Ashley and Michael immediately knew what was wrong and how they could help. To say it went flawlessly is an understatement. They were able to get me a phone and get me set up in less time than I had Spent at the Apple store trying to get the exact same thing done. They were helpful and friendly, and showed me a deal to get a screen protector and a case for under $30!! My case and protector were each $45 a piece!! They both made me day by being so kind and helpful and overall so friendly. Its amazing the difference the vibe of that store compared to the Apple fiasco. 100% recommend coming here if you’re looking for a new Apple product and you have at&t vs the Apple store.
Giovanni Gutierrez: horrible customer service, agent dismissed me within 2 min of speaking to him after making me wait for 15 min. Told me to call customer service and that he could not help me. After three long hours on a call, they informed me that my agent ASSUMED I was not a business member (which he never asked) and that there’s different policies for business members. He could have helped in store with no problems. Meaning I wasted hours on the phone and a store visit solely because the agent decided to not do anything on his end, instead he chose to sit in comfort when he could have been finding critical information regarding my case. This store needs major training on AT&T policy and ensuring great customer service, especially in such a location.
Bita Motesharrei: Terrible experience. Was there yesterday to upgrade my phone after he had ordered the phone I wanted. It took him 15 minutes just to process the tax difference of the two phones after swiping my credit card at least 15 times and in the end not being able to process the exchange. In the end, he still put some charges on my credit card even though I walked out of the store without getting anything. Worse than that, I received two emails of receipts of other customers who had purchased products and were in the store sent to my email. Complete lack of privacy. Completely freaked me out. They never answer the phone and the manager was not on the site yesterday.
Travis Hardman: Great experience from Malik at this location. Best I have ever experienced at an AT&T store in many years.
5. Metro by T-Mobile - Washington
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3.7
44 reviews
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Address: 1915 7th St NW, Washington, DC 20001, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-462-2584
Business type: Cell phone store
Julio Garcia: Amazing store with even better customer service!!! As a business owner I appreciate a business who cares about service. I would recommend this store to anyone needing cell phone service. Came for one of my employees and will continue to come back for my other employees.
Giovanna Dixon: I believe I visited the cannibas store connected to this building, not Metro/T-Mobile.
SARO in D.C: I went into the store three days in a row, each time stood for 15 minutes or more, no one greeted me, no one spoke, no hello, someone will be with you in a moment. Each time I left without being spoken to, let alone someone finding out what brought me into the store three days in a row. I wanted a new iPhone but guess they’re not interested in selling one. Terrible service.
Zach Hamilton: F***ing bs. Employees are a**holes. Walk in to check out phone cases and I buy my gfs mom a case and she didnt like, I go back inside to return it and they said no returns when I was outside for a minute to show her mom. The "manager" then proceeded to get cocky with me and as customers are coming in she begins to curse at me and her friend jumped in as well. What I found not fair was that the employee grabbed the phone out of my gfs hand and put the case on herself and didnt give us time to decide if we want it and then never gave us the packaging for it. Return with package? The packaging was still on the counter sitting there. Absolutely screwed over. Literally the workers are bit***s!
Ramy A DJ Amen Ra: Mohammad is amazing at fixing phones. Quick reliable and great convo! The whole store has a lot of history is an overall great experience.
David Byron Wagner: Perfect. Replaced my LG headphone jack at lower price than competitors in under 30 minutes. Highly recommend.
6. T-Mobile - Washington
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4.3
149 reviews
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Address: 804 H St NE, Washington, DC 20002, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-544-4818
Business type: Cell phone store
Karen: Not one to leave bad reviews but I was so appalled by my customer service experience that it left me no choice. Went in to upgrade my iPhone which should’ve been a relatively seamless process but with a brand new sales associate helping me, it took way over an hour. Lack of training was super apparent as the sales associate had no idea what she was doing and had to continuously ask the manager or another colleague for help on nearly EVERYTHING which seemed to annoy them instead. Management, please do better on training or at least step in to help when you see a worker clearly struggling rather than letting them struggle and keeping a customer waiting for assistance. There was no shadowing whatsoever. I’m not blaming the associate for being new and taking a long time, but rather the lack of support from colleagues and management alike. I won’t be returning back to this location.
Sofie Miller: The staff were super helpful, quickly fixed an issue with my legacy phone, and helped me switch to the phone plan I wanted. They know what they are doing and it shows. No one tried to upsell me, and everyone was friendly and competent. I came here because I had a bad experience at a different T-Mobile store (the one at Rhode Island Ave) and wanted a second opinion, and this is now my go-to T-Mobile store.
Annette B: I went into the H Street location to have my data transferred to my new phone and Kayla was excellent. She was courteous and she took the time to ensure that everything was working properly prior to me leaving the store. Not to mention that her overall customer service was superb...if I could give her 10+ stars I would. My experience was great!
ceiarra Williams: I had an awesome experience! I went to the store to upgrade my nephews’ phones and add an line. I wasn’t quite sure which phone upgrades were available. However my Sales Rep Jay and the Assistant Mgr. Dewayne made the process so easy. They walked me through the transaction to ensure I understood the promotions available and changes to my account and monthly bill. Jay is so awesome! I felt like I was talking to life long friend and not just a sales rep. I left the store with everything I wanted and my nephews love their new Iphone 11’s.
scott mckune: The experience that i had in the store at the H&8th st location was phenomenal.We came in for information on my accounts and wind up upgrading, adding and purchasing a new phone. Dwayne Gully was very helpful and attentative.
7. T-Mobile - Washington
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3.8
26 reviews
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Address: 1406 14th St NW, Washington, DC 20005, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 202-741-9739
Business type: Cell phone store
M Garcia: Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!
David Frye: I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.
Neda Pahlavani: I came in here to jump my phone. However they couldn’t help me AT ALL! They couldn’t even tell me if i had any protection on my phone. They were trying to send me all the way to the apple store! Lol to answer my question to see if i had insurance on my phone. After probing some more they gave me the insurance carrier number to call. How come they couldn’t give me that initially? Instead they wanted me to drive all the way to the apple store?? Lol wow. So much for customer service. People are so non logical and robotically lazy since covid. Its a shame.
Pretty {Tingzzz}: Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them
Siwaporn Suksanguan: Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤
Arvydas Maminishkis: Not sure why this store exist. You can not hold any phones in the hand. They all glued to the stands like in museum Update. I went to store back and nothing changed! Manager promise is empty just for the show. Lowering review to one star
Charles Eilertsen: I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!
Angelina Loada: Very disappointed in the phone SE buyers Remorse. They wouldn’t even order the phone I wanted the female said I could get the iPhone 11. I asked for the. iPhone XR not the 11. Plus $75.00reshelf. 😯 not happy with T Moblie let’s pocket Money$$$$$$. Ive been on the phone with Tmoblie back and forth for hours y days. Not happy been a customer for years. Have TVision not happy with issues there as while.
Joseph Kozak: Shawee was extremely friendly and helpful with getting my new phone set up even though it was just before closing time! A great experience...!
8. T-Mobile - Washington
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3.7
110 reviews
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Address: 3225 14th St NW, Washington, DC 20010, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-518-5268
Business type: Cell phone store
Elizabeth Cannon: I had a very pleasant experience with Cj and he answered all my questions and took very good care of me. He was very polite. I am very please with him. I would recommend him to anyone.
Tra My Nguyen Thi: Very bad customer service.I called to cancel my plan on 04/22/2022.They told me that my billing cycle from 03/10-04/09.So if I call after 04/09 I need to pay full month with amount $120.00 for 2 lines.I agreed to pay full month.She told me to call back in May to make sure that I don’t own anything else.So I called back And she told me that I don’t own anything from T-Mobile.That why I told her to remove my automatic payment on T-Mobile account.And then after that in June I received a letter from them to ask me pay for amount $130.00 because I cancelled my plan that why amount go up.And the period date also different with the customer service said from 04/17 to 05/18.I feel like they want to take money from your pocket if you cancel plan.I called back and explain them what’s was happened to me and the lady name CINDY told me that she asked her supervisor and her supervisor approved for me only pay 5 days from 04/17-04/22(5 days I used with T-Mobile) with amount $21.67 and She said I don’t have to pay anymore .They are cheating me.After I paid that amount they sent me a letter ask me to pay $103.88.If not they will send me to collections.First time in my life it was happened to me that a big company in US trying to cheating customers.I called back to customer service and lady name Elizabeth blame to Cindy fault and said I still need to pay $58 instead of $108.33.After that she tried to transfer me to her supervisor name Fred.And he tried to blame his staff didn’t get train well and he still want me to pay full amount but he will give me $50 credit.They are very awful customer service.Be careful if you want to transfer to T-Mobile.You will get the same situation like me.I’ve been with T-Mobile almost 5 year’s and last thing I received from is the BAD CUSTOMER SERVICE.Go to another carrier you will get better deal.
Gigi Mathews: Terrible customer service, The guy had an attitude of a bouncer, even a simple question seem like it was going to explode his bird brain.
Crystal Dixon: Came in yesterday to get phone serviced staff was very rude except the guy.Nobody greeted me and one lady short African American was loud and rude.She rolled her eyes at me like I was an issue coming there.They are biased towards customers all the women spoke and wished Happy Valentines to everyone but me that came in.Be advised go to gallery place location lovely.
The Maven: I went to pay my, bill, and got a lot more than expected. My customer service rep., Erika, in trying to sign me up for auto-pay, offered to help me with my mal-formed home internet service, something which I had tried and failed to fix with T-Mobile several times and for more than 5 hours ) sometimes rudely and uncaring). Erika fixed it in 10 minutes. She went above and beyond, and is a super-hero in my book. She has earned my highest praise.
Gabe: Went in June 2019 and the rep was on his phone taking a personal call the ENTIRE time he was “helping” me. Traded in my phone and the guy said I would only pay a fee of like $50, which I paid up front at the time, only to find out now I was tricked into financing a $600 phone. The customer service reps are about as bad as it gets. Go literally anywhere else.
Kannan Ramanathan: The experience in the store was great. Alberto helped me setup my order and rhe lines eventhough it was messed up. The store experience was great, however in general, i have been having very difficult time to setup the lines. Not all info shared.
Elron Russell jr: This store has the over the phone customers service. I called the phone picks up and hangs up then, I called again some guy answers but doesn’t state that this is T-Mobile, so I asked and also ask is there any deals for the phone he said “yeah, only the trade in a eligible phone get up to 7 hundreds dollars toward a new or something like that.” I gave a quick pause, and responded “What about if u already had account” he said no nothing really and just paying for ur phone for what it cost.” Then the phone hung up again, so I wrote this statement they need some better customer services representatives.
Colton Cooper: I came to this place and asked a female staff about the postpaid plan. She said it was $85 including tax and fee for one line. I told her i saw it online only $70 but she kept saying it was $85 for Magenta. When i asked about iphone 11 Pro she just answered like she didn’t appreciate customer who came to the store. She wasn’t friendly at all and acting like a person who doesn’t like her job. I just left the store without any question. Avoid this place at all cost. A bunch of liars.
9. T-Mobile - Washington
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4.1
44 reviews
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Address: 726 7th St NW, Washington, DC 20001, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-759-5226
Business type: Cell phone store
William Harris: Ezera was super helpful and cordial throughout my entire experience. Also have had great experiences with JT and Lisa as well. The best T-Mobile shop in DC.
Khurram Sheharyar: Very helpful staff. Got a new SIM card for my son. Happy with their service.
Abrar Thabit: Emilio was very helpful and kind!
Yared Samuel: Ezra and JT were great.
Lauren Y: Vanesa was incredibly helpful in helping us transfer a line from AT&T and set up a new phone on T-Mobile. Thank you, Vanesa!
10. T-Mobile - Washington
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3.9
39 reviews
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Address: 300 M St SE Spc A, Washington, DC 20003, United States
Schedule: Closed ⋅ Opens 10AM Wed
Telephone: +1 202-350-4654
Business type: Cell phone store
Pinkextra305 Jet setter: Harassment and Bullying by employees. Memories still hunt me from last year at this store. Nakina P. and Ayesha I. harassed me while I was at the store and created a very hostile environment! One of the regional managers reached out and offered a subpar form of compensation that did not match what I had experienced. I am extremely disappointed that Tmobile would allow such nefarious behavior by their own employees. I am still traumatized to this day.
Brendan M: Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!
Danielle Crittenden: The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron (Aaron) did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!
Heaven Ramos: I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help
Jimmy Mann: Waited 1hour and 35 minutes to upgrade my phone and 4 employees could not pull up my Sprint account so I did the upgrade online in 3 minutes myself.. All 4 employees said" I hate when Sprint customers come in".
Ryan Curl: Conveniently located and clean. Tony was the agent who assisted me, who was very knowledgeable and anticipatory of what I needed. Seamless process.
11. T-Mobile - Washington
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3.7
84 reviews
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Address: 2300 Washington Pl NE #108s, Washington, DC 20018, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-269-2151
Business type: Cell phone store
Abdur Rob: Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
Raymond Harper: I’m not yet a T-Mobile customer but I will one day on my time. Today me & my friends came here to get headphones &! Rob the big black guy really helped me out a lot & his customer service experience is perfect. I’ll be back again one day-Rollingray
brittney mathis: Very bad customer service! I called in to see if they had the phone I wanted to upgrade to in stock. The young lady who answered sucked her teeth and then proceeded to ask if I had called earlier, when I said no she put me on hold and never came back.
Ryan D: After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
JT “JT” K: Least helpful T mobile I have ever been too. Answer is always they can’t help I need to call customer service but when I go to another store amazing any other store fixes the issue no problem.
Diamond Holliday: Worst customer service! Do not come here! They made a huge mistake on my account and basically told me it was nothing that they could do.
Dani Weymouth: One word: horrible. T-Mobile as a service is good but the store at Washington Place is horrible. There were two reps, each with one customer, and I was next in line. Watched one of them take two personal calls instead of concentrating on helping the customer in front of him and wound up making a basic mistake. I waited a half hour before I finally called Customer Service FROM the store.
12. T-Mobile - Washington
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4.9
585 reviews
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Address: 1796 Columbia Rd NW, Washington, DC 20009, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-518-3907
Business type: Cell phone store
Sebastian casino: was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.I Came into this T-mobile store to upgrade my phone. Nicholas and Jessica went beyond the call of duty to make sure my transition was smooth and that I would have no problems while I was switching . They transferred all my information to the new device and also put the case and screen protector on my new phone. They were very professional and I highly recommend this T-mobile. Easily, the best T-mobile store I’ve ever been it.
Husham Ibrahim: Bad service, I’m DC taxi cab driver, l dropped off an Arab customer by this store. He waited 20 minutes , he couldn’t speak English well so he call me for help , when I get inside a black lady employee promised to help. Unfortunately she jumped the Arab guy to help a black guy which looks like a clear discrimination. Another Latino guy employee talk to me badly that why I get in and out many times. I told him that your partner made us late. Finally he said no service for you today, seems like both didn’t take classes to respect and treat customers. Both don’t deserve to be with a great corporation like T- mobile. Supervisor can check all cameras to see that in 04/17/2022 from 5:10- 5:40 pm .
The WonDufful Channel: Melany Kisha and Karen were such a great help. Especially Melany My phone was such a nuisance. She was so patient. I needed a new phone. She helped alot. Thanks crew!!!
Elmer Mendoza: The Best service Melany was the very helpful 👌 👍 If you go this store ask for she is very nice good service..
Clare Mason: Great staff, fast workers and all smiles i love this location soo much !!!
melani perez: Great customer service! Very genuine and empathetic. great place to upgrade or purchase phone !
13. Target Mobile - Washington
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4.3
6 reviews
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Address: 3100 14th St NW #201, Washington, DC 20010, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 202-777-3773
Business type: Cell phone store
Lorna F: Nice variety of items including groceries. Great staff.
LAKIA ROBINSON: Love this target store
14. Mobile2Mobile - iPhone, iPad and Galaxy Repair - Washington
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4.8
298 reviews
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Address: 1451 P St NW, Washington, DC 20005, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 202-496-0690
Business type: Phone repair service
Ernie faska: They fixed my Samsung galaxy A51 in no time and helped me transfer all my lost data to the new Galaxy s20. So greatful they are here! Went to the At&t store and all they did was sell me a new phone and said all my old data was lost. Glad I found Mobile2Mobile on P street!
Moussa sow: Best cell phone repair shop in Washington DC for Apple iPhone! They offer a lifetime warranty and are really fast! Very nice location on P street NW.
Rich board: Great service. Iphone broke and got it fixed in 10 min with quality glass and service plus a free phone case ! Thank you best service ever !
Kenyona Mccormick: Gear service done less than 15 mins thanks moblie2moblie
Hamidou Arama: AWESOME job fixing my busted samsung galaxy phone. No one else could fix it. What an amazing store!
15. Mobile X - Washington
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4.6
65 reviews
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Address: 3437 14th St NW, Washington, DC 20010, United States
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: +1 202-560-5677
Business type: Cell phone store
Wesley Callahan: Quick and easy service to repair iPhone X screen— screen had multiple lines running through it and eventually went black/green. I dropped off my iPhone to run errands in Columbia Heights and picked it up about 20 mins later. These guys have been in the area since 2015 and were quick and professional—come with cash. $125 fix saved me having to buy a new phone.
Washington Redskins: Absolutely the best, quick service you will find! Replaced my completely shattered iPhone 6 screen in less than 20 minutes and looked perfect once done. Prices are very reasonable. This is the place to go if you need any phone repair
Sally Eyob: I had my old phone replaced in a short time of period for a cheap price, Tommy is very reasonable. Definitely my go to person from now on.Thanks Thomas
Vincent Rigdon: My cellphone was fixed in 40 minutes on a Friday afternoon for a very reasonable charge. Omar replaced a small connector, when other shops insisted on replacing the entire screen. He has my gratitude and my respect.
Faye Zheng: My phone was cracked on the both front end and back end, also had ghost touch issue. Now the phone is fixed and looks brand new!! It was amazing. Highly recommended!
Benjamin Gordimer: I got my girlfriend’s iPad screen replaced here. Thomas, the owner, is a good guy and I have a lot of respect for him personally.
16. Verizon - Washington
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3.8
114 reviews
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Address: 1529 14th St NW, Washington, DC 20005, United States
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: +1 800-880-1077
Business type: Cell phone store
Paul Tinsley: Had a PHENOMENAL experience today at this Verizon location. Due to the current written reviews I wasn’t going to visit this location. However Lisa and Brad gave me the best service I’ve ever received from a phone service provider!!! I switched from T-Mobile to Verizon today at a very low cost thanks to Lisa and Brad! I’m very pleased with this location and Verizon as a whole! 10 out of 10 !!! HIGHLY RECOMMENDED!!
Catherine Hargrove: Try another store. The most pleasant person is the security guard. Be prepared for attempts to sell you more than is needed/wanted or that what you ordered is not in the store.
Deer Spray: The guy that helped me today was very helpful. I forgot his name but he was the shorter of the two. He helped upgrade my phone, showed me my options, and even checked in the back to see if they had any phones which prevented me from having to wait to get a phone that worked because my phone was inoperable. He even called cell phone repair shops to get estimates. His positive attitude and helpfulness is another reason I enjoy working with Verizon.
Kim Heyn: I would not ever use this store. Someone walked into this store and committed a fraudulent charge to our Verizon account and purchased a new phone using an upgrade eligible account. This completely disabled our phone by upgrading to new stolen phone. The employee of this store did not check ID and gave the fraudulent person the new phone. This has been the most awful experience and incredibly inconvenient. All could have been avoided if employee had checked ID information. .TayKe9k is the rep id on receipt
Adriana Gill: This is the worst verizon store i ever been to. They messed up my order when i preordered the new iphone 13 in store. i asked the worker who was assisting me, did the order go through and he said “yea that’s why the receipt printed.” but when i called verizon support they couldn’t even find my order and said it didn’t exist. when i went back to the store the manager was unhelpful and didn’t care that my order was messed up. i had the receipt and everything, she didn’t even look at it. And the workers are untrained and barely know what they’re doing. They’re are telling me things i can do like trade in my phone and order two phones, while the manager is telling me i can’t do that. So how about we train the workers better so i don’t receive the wrong information thanks.
Pooja Dave: Good and fast service. Courteous staff :)
17. T-Mobile - Washington
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4.4
168 reviews
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Address: 721 D St SE Suite B, Washington, DC 20003, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-800-5607
Business type: Cell phone store
Sandesh Dangol: Is there any lesser star for review other than single star. Worst company ever. Have been calling for problem of billing but noone is responding properly. Such a shameless response ever. You have to wait for hours to talk with supervisors. Dont they have system to look after the account details?? Everytime bill have been increasing everymonth and when we try to enquiry , they said to call us back but never did. Such a disgraceful from a big company in usa. Convey this message to the heads of the company and Hope my problem will be solve soon and lets hope they will call me back as soon as possible as they told me to call back which they never did.
Ishan Heru: I had one of the best customer service experiences at this store. Ariana and Fidel were amazing! They took assisted me with purchasing a new iPhone and Apple Watch, and then, set up both for me. Impeccable service through and through.
Bryce Suderow: I was having a really hard time getting my iPad to go online. So I went to the T Mobile store and Fidel solved my problem by inserting a Sim card. Now I can go anywhere and send and receive email thanks to him. He and everybody in the store is incredibly friendly and they’re all very competent.
orandra cotton: Im a 15 year Tmobile customer and a senior citizen. I was given a pair of Jbud air true wireless earbuds. I needed help getting them sync in with my phone. The ypung staff servicing this store at 7D st se are lazy, insolent and lack professional. Will never use this store again. Zero customer service.
Keith Jones: Ariana the assistant manager there was a great help. 10/10 recommendation. Very patient and energy was amazing.
Arthur Taper: Jeniqua customer service was great. She was very patient and knowledgeable on the products that she was selling. If you visit the store ask for her!
Sandra Medlock: Jeniqua was extremely helpful and courteous. I really enjoyed her presence and passionate about customers.
Salina Burno: Ilana was a good mobile expert she helped me with all my problems was very patient and went above and beyond . When coming to T-Mobile I definitely recommend working with her.
Rosalind Scarborough: Thanks so much Brett and Fidel made sure they gave me a clear message on my purchase today!
Ebony Twitty: Brent was a great help replacing my screen protector!! He was quick and courteous!! Thanks again !!!!
18. Simple Mobile - Washington
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3.2
18 reviews
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Address: 3533 14th St NW, Washington, DC 20010, United States
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: +1 202-882-0501
Business type: Cell phone store
Ambria Smith: The guy that answers the phone is unprofessional, rude, and nasty. Don’t bother doing business at the Washington DC location. He deserves to be FIRED!
Luis Gonzalez: one of the worst places i have visited
Arturo Restrepo: (Translated by Google) Worst place ever in town to get / buy / pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. The worst place to buy or purchase any service, the deal is derogatory and if you neglect you, you will be ruled out because you ask them something. I do not recommend it. Surely the owner did not attend me. (Original) Worst place ever in town to get/buy/pay any service. They have no idea how to treat clients with corteous and friendly service explanations. Likely the owner was not there. El peor sitio para comprar o adquirir cualquier servicio, el trato es despectivo y si te descuidas te reganan por que les preguntas algo. No lo recomiendo. Seguramente no me atendio el propietario.
Roberto Zegarra: (Translated by Google) Lousy experience(Original)Pésima experiencia
David Pabon: (Translated by Google) Good phone plans, cheap, without a contract of permanence (prepaid) (Original) Buenos planes de telefono, economicos, sin contrato de permanencia(prepago)
GERARDINO EN LA CANTONA *******: (Translated by Google) Family promotions 2021 (Original) Promociones familiares 2021
Yesenia Ramirez: (Translated by Google) Excelent service(Original)Exelente servicio
19. T-Mobile - Washington
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4.2
109 reviews
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Address: 2460 Market St NE, Washington, DC 20018, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: +1 202-470-3699
Business type: Cell phone store
Sean-Tony Tescadero: Came in to pay my bill, and walked out with a new, fantastic device. Martha and Nestor walked me through device options, my plan, and upcoming features with T-Mobile. They were pleasant, patient and very accommodating. (Even though they had some impatient guests simultaneously) I would highly recommend T-Mobile, and this location. Great job, guys!
Frances Berry: Ariana the store manager was very helpful. Helped me get my watch set up very patient. Wish I can give 10/10.
Julie Santos: Samiyah did a fantastic job of assisting me. Very patient through the sprint process. Helped me with a free phone and watch.
Victor Perry: Ariana helped me with a troubleshooting for my phone. Very patient. Great manager
Rena Geter: Loved the service! They were so friendly and super patient will me. They even sat down with me and showed me how to use my new phone. Loved it. 10/10 service!
Gerald Helfgott: I had with ATT, and checked around. I went to T-Mobile at Dakota Crossing ( 2460 Market Street NE, Washington,DC 20018). They were very professional and handled the switch over very easily. I can not recommend them any more. They were all great.
20. AT&T Store - Washington
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4
319 reviews
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Address: 785 7th St NW, Washington, DC 20001, United States
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: +1 202-737-0233
Business type: Cell phone store
Thatohatsi Malope: Possibly the worst customer service I’ve ever received. I went in to purchase a new phone and service plan, the store manager was helpful and I was out there within 2hrs with a “free” Apple Watch, they were apparently giving this to new customers who were first responders or educators. Within a a few hours I receive emails from AT&T thanking for choosing to use their services and for applying for a mobile business agreement on behalf of my business. I don’t have a business and I hadn’t applied for any business agreement. Along with that email I also receive a receipt for my purchase, the phone and to my surprise the “free” phone….that wasn’t free. I am unable to get help over the phone nor am I able to sign into the app. I go into the store only to be met with hostility from the same store manager, Robert Greene, he is dismissive and rude & tells me that he was helping me out because a business account offered more discounts & that after a few billing circles the watch would be free. He claimed to have explained all this when I initially came in to purchase the phone, he didn’t. Nor did he have consent to open a business account and enter into any agreement on my behalf. It’s ridiculous and I imagine a few kinds of illegal for AT&T and it’s employees to use our personal information in this manner & without any consent all in the name of doing folks “a solid” at our expense. I am genuinely disgusted by Mr Greene’s behavior, no patron should ever be spoken to in that manner and tone. I’d advise using a different AT&T location, I certainly will.
Ryan Warwick: I literally received some of the best customer service I’ve had since becoming an AT&T customer back in 2012 from one of the store supervisors, Jelani! Not only did he take the time to do some heavy digging into my account to determine the root of a problem I had been attempting to solve for months, but when I ran out of time (we had been looking into matters for over an hour), he was kind enough to offer I come in the next day for him to advocate on my behalf with the Loyalty Department. I came in the next day and he continued the same level of patience with my situation and due to his vast understanding of company policy, was able to work with a corporate supervisor to ensure my issue was finally resolved and put to rest after 4 months of being given the runaround via other remote staff! (At one point, he even sought to ensure the security of other staff members when a pedestrian/non-customer attempted to haggle the staff with incoherent questions, while still being attentive to my issue!) Given the current social climate of today, it was completely refreshing to be given above-and-beyond service when there is enough bad news to juggle—it’s no surprise Jelani holds the position he does within the network and I hope to see him excel even further, if that’s his goal. If you have any issues with the your services, and/or just seeking good old fashioned customer care with your purchases, he’s for sure your guy!!
Elizabeth Hodges: Was a bit of a wait to be helped but it was a Friday night so it was expected. After 30 minutes of waiting on the couch and watching the Lifetime Castle Marathon, I was helped out by Giovanni. He was very attentive and respective of me and my time and was able to hook me up with a new phone and all. All in all, a 10/10 experience!
Cracked Menace: Love the experience there, the people was nice Luad or Laud was the name of the person who helped me and he was amazing. He was very welcoming and he knew what he was talking about. Overall great experience
Kurtis Bertram: I signed up for a new plan with 3 new phones. Representative Aaliyah added 15$ per line insurance without telling me. They also double charged my credit card for tax on one of the phones. I called the store twice, the second time they put me on hold then hung up. I went back to the store and they claimed they could fix either error. Recommend I call a 1-800 number. They couldn’t help either. No different than other carriers. Will update review if corrective action is taken. Otherwise, I will be returning devices and cancelling my plan.
Zagery Oliver: Upon moving from T-Mobile to AT&T I had a very confusing situation being originally signed up through aTarget Representive. I eventually went to the 7th NW location in DC and my experience was excellent. The customer care was professional and very considerate, I also got my situation resolved without all the unnecessary stress, which is extremely uncommon going into these cell phone carriers establishments. Out of all the time that I have been using a cell phone, I never experienced great customer service. I also account it to the leadership of Ariel Matos and Amanuel Tigeneh, and also Aisha.
G H: Shockingly unhelpful. I’m a long-time AT&T customer who recently moved to DC. Went in asking about prices for an iPhone upgrade and the representative was unable to tell me the cost of different models but wanted to know what I wanted to buy. How am I supposed to know without knowing how much it will cost? Then they started upselling accessories for the iPhone that they couldn’t tell me the price of! When I refused to buy without knowing the price of the iPhone, the manager said that I should look on Apple’s website for the price. I know my AT&T plan comes with better deals than the regular cost, but it seems to be news to that store. Didn’t appear like anyone there wanted to sell me a phone (only the accessories). Was practically ushered out the door. @AT&T you might be losing money with this store.
