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1. Room & Board
Address: 1840 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM
Telephone: (877) 387-0091
Guy: Furniture store
Near Room & Board:
- a 14 meters away pilates activities pregnant in: barre3
- a 14 meters away parquet shops in: FLOORS ON 14TH
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Room & Board: what do users think?
Mark Weinress: Really like this store, and all the Room & Board locations. Large and nicely laid out for easy shopping. Well priced, well made stylish furniture with a good, but not overwhelming selection. Very helpful staff. Lots of options on upholstery and other details. I've bought quite a number of pieces at the Room & Board in Chelsea, NYC.
Response: Thanks, Mark!
Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.
Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.
Veronica Lim Almario: Staff was super helpful. Peter helped us out and would highly recommend him!! We didn't feel pressure to buy anything. Peter helped us decide on a couch that fit our home and budget.
Response: Thanks, Veronica!
Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.
Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.
Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.
Response: Hi Kathryn, thank you for shopping with us and taking the time to leave a review. We understand your frustration and we're working closely with our American manufacturers to produce and deliver items as quickly as possible. Please give us a call at 800.301.9720 for an update on your order.
Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting
Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.
Response: Hi Catie, thank you so much for shopping with us and taking the time to leave a review. We're so happy to have you as a customer!
Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!
Response: Hi Renee, we want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. Give us a call at 800.301.9720 and we'll work with you to resolve the issue to your satisfaction.
2. west elm
Address: 1728 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 986-2165
Guy: Furniture store
Near west elm:
- a 8 meters away ps4 second hand: Crown Pawnbrokers
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west elm: what do users think?
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.
Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.
Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.
Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!
3. Mitchell Gold + Bob Williams
Address: 1526 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 332-3433
Guy: Furniture store
Near Mitchell Gold + Bob Williams:
- a 6 meters away art galleries in: gallery neptune & brown
- a 10 meters away wine tasting in: Cork & Fork LLC
- a 13 meters away curtains shops in: The Shade Store
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Mitchell Gold + Bob Williams: what do users think?
Ali Azad: Beautiful furniture, a little pricy but definitely worth the price
Lisa Williams: Went there to purchase a couch and chair. Was within 5 feet of 4 staff members yesterday and the only person in the store. No one greeted or spoke to me. Would never consider purchasing anything from the store.
Jenny Fader: Though we didn't end up buying anything from here, I must say they had a great selection at reasonable prices. Unique style of furniture compared to other stores. The staff was also helpful and friendly without being too pushy at all. Comfortable atmosphere for actually trying out furniture.
Eric Trujillo: Beautiful well-made modern furniture. High prices though. Check the website first to avoid sticker shock. Helpful, knowledgeable staff. Beautiful showroom. We went for an event that room and board rented space out for. It is a beautiful area with roof access and lots of open spaces.
Thomas Geppi: Spoke with them on the phone and Howard was so helpful. Looking forward to seeing the products in person!
James Lytle: Always fun to visit this showroom. Beautiful furniture, rugs, and lighting.
Alice Carpenter: Most especially with their facilities. The rooms are large and luxuriously furnished.
Chris Tomko: Friendly service and great furniture.
Melba Alexander: Gorgeous furniture, warm and friendly ask for Beverly!
Kathy Moore: Lovely showroom and friendly helpful staff.
4. Bob’s Discount Furniture and Mattress Store
Address: 5845 Leesburg Pike, Falls Church, VA 22041
Schedule: Closed ⋅ Opens 10AM
Telephone: (571) 451-1200
Guy: Furniture store
Web page: http://www.mybobs.com/
Near Bob’s Discount Furniture and Mattress Store:
- a 29 meters away trader joe's Supermarkets: Trader Joe's
- a 44 meters away shops to buy dogs in: Petco
- a 99 meters away asus shops in: Best Buy
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Bob’s Discount Furniture and Mattress Store: what do users think?
Mary Veach: I had read reviews for this location and saw all the nice stuff said about Wendy so I was so happy when we walked in and were greeted by Wendy!! She was the perfect balance of helpful while still giving us space to browse and discuss what we liked. Whenever we had a question she was easy to find and came right over and had answers to all the questions we asked. We ended up purchasing a couch and the whole process was really straightforward - none of that “add this protection and this feature and this extended warranty” etc etc that you have to muddle through with some sales people. We actually had time to just chit chat while we waited for my husband to tend to our child and Wendy is a genuinely nice person!! Highly recommend a visit to this location… you may even want to call ahead and ask when Wendy is working!!
Hassan M: Got the beat deal . Delivery guys are awesome. Delivery was on exact day and time . I guess 59$ for delivery just threshold (dropoff inside through first door ) with assembly (90$). I don’t need that it was just four legs for my sofa . Customer service is amazing. For delivery person they called 2 minutes before arrival and then dropped it inside my living room. Best thing they took off the shoe before stepping on my carpet and were wearing mask .
John Derik Hutchinson: The website is so easy to navigate. There are so many options, and there are styles for every person’s taste. The customer service representative (Kim) was absolutely wonderful. She was so kind and helpful through the entire process. She even worked past the time she was scheduled to get off to ensure my complete satisfaction. I would and will recommend Bob’s to every person I know!
Tameka Parker: My husband and I visited the Falls Church location. Thus far, customer service has been impeccable. The staff are proactive, informative, and accessible. There is also a great deal of flexibility in the process of making your purchase. The prices are also great. I would definitely recommend them, and they will be amongst our first considerations for any future furniture needs.
Joy Kone: Yasmin was our sales associate and she made us feel like family. Her service exuded integrity, trust and professionalism. She even helped us arrange my new apartment and my parents new home by giving us tips on style and mechanics of the future. She is a class act and is true grace.
Cameron Ball: Me and my boyfriend had such a great experience here! Wendy helped us, and was so personable and knowledgeable and made it such a smooth process. Who knew buying furniture could be so fun? If you come in to this location, definitely ask for Wendy!!!!
Ivan Johnson Jr.: Had an awesome purchase experience. I had visited a total of about 5 stores looking at mattreses. I decided to go with Bob's because of the selection and the great service by my salesperson John and his team. He and also his manager were very informative when explaining the various options to help me choose the right solution. I will probably go back to purchase some other items soon.
John Knippenberg: We just picked up new living room furniture and Jafar made the whole process easy for us. Awesome selection and in-store shopping so you can touch and sit on the furniture to gauge comfortableness, texture and color. A large showroom and very friendly, courteous and knowledge staff. We're very pleased and can't wait for arrival.
Junbin Xian: I bought a full leather power recliner sofa, and the King size bed frame and also my 2 bedroom’s dresser from Bob’s. The shipping was fast and on time, also the deliver guys will call you 20 minutes ahead before they arrived to your home. However, the coworkers following my condos rules to delivered. The furniture both are great quality items, definitely recommended to you guys. 👍
on studio: The WORST furniture store I have ever seen. Oh boy, where can I start? The first day I had ordered set bedroom furniture and sofa which is 1/26/22 they said I'm gonna get all the delivered by 3/23/22 I said, "OK" after a while they told me they don't know when my furniture available for delivery. (disappointment) but still, I have been waiting so patiently. March 13 they said all my orders gonna deliver on 4/2/22 I said "OK(i was happy) and I fix my work schedule to get the delivery but never lasted 😔. Yesterday they called me she told me all my orders were ready to deliver by 03/30/22 which is next week Wednesday I said ok and I fixed my work schedule again. So bad today they tell me my order not available it gonna be ready to deliver by 4/9/22 We just so disappointed because we trust them and we throw away old furniture except only meters. Now we just decide to cancel the order and buy a different furniture store if we can't able to get the order by 4/9/22 no more baby. before you buy make sure they gonna keep the promised day. for me they never. This Store Oh My GOD so unprofessional. I will never go back again.
Response: Hello there. The original date that was provided was based on the most current information available to us at that time. We understand that this delay may cause frustration and we assure you we are doing everything we can to get your merchandise delivered as soon as possible. Unexpected delays have impacted supply chains in most industries. These delays have affected vendors both here in the US and overseas as they were forced to suspend many of their regular services just like we have. With manufacturing product not arriving, limited staff, and delays in cargo, there may be dates that have changed however we still plan on successfully completing delivery to you once it arrives from the manufacturer. If you would like to reach out to us please text your order information to 203-633-7275 and we will have a member of our sales team reach out to you to see if there's something comparable that may be available sooner. Thank you!
5. Crate & Barrel
Address: 4820 Massachusetts Ave NW, Washington, DC 20016
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 364-6100
Guy: Furniture store
Near Crate & Barrel:
- a 36 meters away study cafes in: Compass Coffee
- a 39 meters away Specialized Physicians Paediatrics: Spring Valley Pediatrics
- a 41 meters away school reinforcement classes: American University School of Education
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Crate & Barrel: what do users think?
Mary T.: Helpful customer service, and wonderful selection. A very enjoyable shopping experience. Would come back! Only negative was one employee, possibly a manager, Lisa. The associate checking us out asked her for help, she came over obviously annoyed with him then ignored us standing directly in front of her. This male associate was kind, friendly and helpful. He went out of his way to help us. It bothered me that she would treat him this way, especially in front of customers. Maybe she was having a day or was exhausted but it was off putting.
Noah Merlin: Here is why you should never buy a piece of furniture that is "In Stock" at Crate & Barrel again: - My wife and I were looking for two swivel chairs in stock, so we could get them relatively soon and not wait the insane lead times that all new furniture has right now. - We went to Crate & Barrel on 12/24/21: Our sales rep at Crate & Barrel told us our two Drew Swivel chairs were both in stock (~$1,900 total for the two). - We decided to purchase the two chairs on the basis they were in stock. We were told they would be delivered in two weeks (two weeks from 12/24 is 1/7/22). - On 1/5 we received an email that they were being delayed and would be delivered in mid January. We called the store because we thought it was odd that items that are in stock in the warehouse could be delivered. When calling in, we were told that the items actually were not in stock. They offered us a $150 gift card once the item was delivered to make up for it. I did not accept, but they weren't willing to do anything else. - Every two weeks our item was delayed longer, and we were sent an email saying the items would be delivered two weeks later. - This morning, on 2/22/22, we received an email, stating the delivery would be in early March. It has been delayed for two months now, when we had a two-week lead time. So I sent an email to customer support, stating that I would like a 50% refund. Instead of reaching out to me, they emailed me to let me know my order has been cancelled and I have been provided a refund. I have now waited since 12/24/21 (two months) since the order. I have no swivel chairs. I have no order. I now need to begin the search for chairs all over again. I called support at the store, they said they couldn't do anything and I needed to contact corporate. I contacted corporate, and Elaine tried to explain to me that it was my fault for not reading the receipt and that it didn't matter what the sales rep said to deceive my wife and myself into buying these chairs which never came. PLEASE DO YOURSELF A FAVOR AND DO NOT BUY FURNITURE FROM THIS STORE. Crate & Barrel has now admitted to me several times that they have an inventory system bug that makes it so they do not know when an item is in stock or not. This could be true, or they might use it as an excuse for predatory business practices, intentionally misleading consumers into making purchases they may not otherwise. If it is true, they do not account for their errors and expect the consumer to pay for it instead. Goodbye Crate & Barrel forever.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced with your recent purchase. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience and we appreciate the time you have taken to write to us and share this feedback. We regret that we were not able to provide you with the positive purchasing experience that we wish for all of our customers. If you could reach out privately at 202-364-6100 with the order number, it will help us address your concerns. We hope we will be able to better meet your expectations in the future. -Cassie
Nikolas G: This is a great location with incredibly friendly staff. The design team is always happy to help and the sales team are helpful and available without being pushy or too present. Good selection, very well organized, beautiful layout.
Leo Sheridan: Liz D. came to my rescue when a 3rd party courier service lost a Christmas present! I can't say enough about how professional she was throughout the entire dramatic ordeal. Liz honestly saved Christmas. I've been a customer of Crate for quite some time. I even worked for the company many moons ago. I was astounded by how swiftly Liz handled everything, and she did it during THE MOST busiest time of year!
Jennifer Lee: Very nice community type center for shopping Crate and Barrel is great some nice restaurants and parking if you want to pay for it. It is near American University so you see lots of students around and lots of pedestrians. It's right off Massachusetts avenue so it is bus accessible only as far as public transportation.
Vishal Sinha: This is another good location for Crate and Barrel. The only negative shopping here is the scant parking options. Once you are in the store, the experience is worth the parking issue. The store is laid out well making shopping a good experience. It's hard not to buy more than what we had in mind! The staff is friendly and always ready to help answer any questions. The selection at that store is quite good and we like the products sold here. Or kitchen is stocked with many of the essentials from Crate and Barrel!
Tommy Tang: Very nice and east pickup experience! The stuffs are so nice!
Mohammed Audi: Great quality, just downright horrendous service. We bought all of our furniture across 6 months and it's all really sturdy, high end and elegant. They've done a great job in modern design. If follow-up services mean anything to you, such as eventually replacing sofa cushions, you need to find another place. Any form of follow up requires months of chasing down, pleading and disappointment.
Ardavan Tookaloo: Very modern and beautiful. I like this place a lot. You will never walk out empty handed.
Aysenur Melek: We had an awful experience here. Arlington deserves better. Keep your business to better places. They make people feel as if the stuff in the store is more valuable than them.
6. Ashley
Address: 5871 Crossroads Center Way, Falls Church, VA 22041
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 933-8842
Guy: Furniture store
Near Ashley:
- a 50 meters away reborn doll shops in: Carter's - Curbside available
- a 101 meters away geek shops in: Geek Squad
- a 107 meters away asus shops in: Best Buy
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Ashley: what do users think?
Lani: This store had many nice furniture pieces on display. However there is currently a very long delay of anywhere from one to four months for furniture to be delivered. The sales rep who assisted me was helpful, but pushy and followed me around the store when I just wanted to scope out items. I literally had to ask him to just give me a minute and I will find him when I was ready to talk about the pieces I was looking for. The pushy reps made my experience poor. One thing I noticed is that many of the furniture items did not have a label or name on them. This means that for everything you were interested in, you would have to ask the rep for details on the pricing. It would save a lot of time if I was able to just literally look at the name And price of the item directly, especially since the store is so big. It seems like the associate did not want to tell me the names of items, which I found to be odd. If I am looking at multiple pieces of furniture and comparing prices, it is helpful as a shopper to know exactly what I’m looking at since there are so many items. There was also a huge push to buy items in store, although many were listed for much cheaper online. He also try to sell me a couch that had visible damage on it. I think this was just to make the sale
Zewdu: We have had a good year 2021 except this TRAUMA. We purchased a sectional sofa in Dec 2020 from Ashly Furniture Falls church, VA and we were told it would be delivered within 4-12 weeks. however, we did not receive it until may/June 2021. after we received the sofa, the quality was not good enough. So, We needed to return part of the sofa & paid additional $100 pick-up fee and then the store wanted to charge us 30% restocking fee. We spoke to customer service & due to their late delivery timeline & poor customer Service communication, they agreed to charge us 10% cancelation fee instead. After a few back and forth with them, we went to Ashly furniture falls church to get our refund. one of the customer manager we spoke to reiterate that we were to be charged 10% fee-not 30%. The store manager disagreed & insisted that he's going to charge us 30%. We repeated to him the conversations we've been having with them, but the store manager (he said his name is Ray) and he was not even wearing a name tag) escalated it...started shouting & yelling at us. This was unnecessary so we started recording our interaction."Ray" demanded that we stopped recording, or he'll call the police & said,"I PROMISE YOU, I WILL GET YOU ARRESTED" We told him that was his choice to do so. He called 911 & claimed that he was being "harassed" by a customer; we called 911 as well & told the police what was really happening.When the Police arrived, "Ray” asked the police to make us delete the recording & escort us out.The Police told him we had every right to record the conversation as the Police himself was recording this event as well.The Police told us to deal with the refund issue with the appropriate party & to keep paper trail. We submitted compliant to BBB and we received our refund a couple of weeks ago. This process has been physically, emotionally draining & it has been causing unnecessary distress to us. BBB to take the appropriate measure as there are multiple complaint online & this store manager/location to be held accountable for the emotional distress they have caused to customers. I forwarded the video to @WTOPNews @WUSA9 @NPR . Thanks!
Ragai Abdelrasoul: My wife and I have been looking for furniture that was reasonably priced for the past 6 months. Everywhere that we’ve went has had very aggressive salespeople. Maria was extremely patient, helpful, and even gave me discounts and was on our side throughout the whole process. Highly recommend Maria! 10/10!
Response: Thanks so much for the kind words. We look forward to serving you again soon!
Amanda Murff: We purchased a couch at this location and had a good sales experience. The team members were knowledgeable and friendly and able to answer all of our questions. Our salesperson's name was Kanan and he was very friendly and responsive to our needs, plus he was not rigid in negotiations which I very much appreciated because we came in with a budget we wanted to respect and I communicated that to him. Connie handled all the paperwork during the actual purchase process and she was very friendly, professional, and transparent. We knowingly purchased a couch that was not in stock at the warehouse, so we haven't been through the delivery experience yet, but as far as the in-store experience, it was very positive.
Response: Amanda, thank you for the review. We will share this with the team!
Stela Berbic: Best service I could get! Mark is an amazing salesman! Finding the furniture I like was so easy with him! I got the best deal and was served in best way, so definitely once you there ask for him! Yara at the checkout made sure she gave me best delivery date and took care of everything smoothly! Couldn’t be more thankful! Quality at best value it’s hard to find, that store it’s the right place for it, with Mark guiding you of course!!
Response: Hi Stela, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Have a wonderful day!
Rebekah Mann: Highly recommend NOT buying in store here. It’s way better to try out the furniture and then buy online as online prices are significantly cheaper. We found a couch in store that was $300 cheaper online as well as an ottoman that was $150 cheaper online and ships sooner than what would ship from the store. Not to mention taxes and furniture protection plans are cheaper online. The sales associate that tried to sell to us said that you have to pay the delivery/assembly fee or else you can’t get the protection plan, which isn’t true. We were able to order online and do doorstep delivery for free with a furniture protection plan. Hoping you can con people into paying more in your store is not a very successful way to compete with other stores. Especially when people have the sense to take 20 seconds to use Google to confirm pricing and availability.
Kayla Regan: If I could give zero stars I would. BUYERS BEWARE! I purchased a large sectional couch from this store not even two years ago. The floor model they had was damaged and you could not sit in the middle of the couch. The salesman had told us there was an issue but to test out the other section of the couch. Maybe we were naive in believing him that the couch was damaged from it being a store model - but alas here we are and our couch has the same exact problem. The black mesh material that the cushions sit on is ripped. We cannot sit in the middle of the couch. I had purchased the 5-year protection plan and specifically asked if this was covered and was told yes. Again, my fault for not reviewing all the terms and conditions before agreeing to purchase. I tried to file a claim and of course it's not protected. I called the store directly and was told I can get the money back for the protection plan $190 as a store credit to use on a future purchase. That's it. They won't even pay to have someone fix the issue with the couch when they very well KNEW this was an issue with this model. Honestly, the cushions are all balled up on the material and have lost their sturdiness - and for a couch not even two years old where I spent over $2,000 - that's insane to me as well. Overall I WOULD NOT buy a couch from Ashley Furniture. Ever. Anywhere - but especially would not shop here.
jessica dell: My husband and I bought a sectional sofa. The sales representative, Kanan, was fantastic! He answered our questions, didn't pressure us, and overall made our trip to Ashley a great experience. The checkout and delivery schedule was seamless as well with the help of Nura. Great customer service and a fantastic new sofa.
Response: Thank you for your feedback! We're thrilled to hear you had a great experience.
Zoe Davies: Mark was a huge help. Helped us figure out what was in stock and would fit in our space when the first couch we purchased wasn’t going to fit. He made it easy to transfer the cost of the first couch toward the second couch. I haven’t always been a fan of Ashley’s but he changed my opinion.
Response: Hi Zoe, thank you so much for the review. We look forward to seeing you again soon!
CJ Young: BEWARE!!! We bought a leather couch less than a year ago for $2000 from Ashley. There is already stitching coming undone on part of the couch. What makes it worse is that it's in the middle seat where we rarely sit (the middle part has a fold down arm rest that we use). I called the store and was told that the stitching is not covered under their 1 year warranty. Even though is specifically says on the website that seam slippage is covered!! We had a horrible experience with the delivery and now an even worse experience with the customer service. Please spend your hard earned money elsewhere.
7. Warehouse Showrooms
Address: 5641 General Washington Dr UNIT K, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 256-2497
Guy: Furniture store
Web page: https://www.warehouseshowrooms.com/
Near Warehouse Showrooms:
- a 5 meters away relax chair shops in: The Chair Shop
- a 21 meters away cheap furniture shops in: Furniture 4
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Warehouse Showrooms: what do users think?
Jennifer Zydney: My best customer experiences come about when someone I do business with makes a problem go away. That was the case with Warehouse Showrooms. Knowing lead times are stretched, we ordered some outdoor furniture well ahead of when we’d need it. When we approached the date that we thought we’d take delivery, we learned there had been some miscommunication about how/when the delivery would occur. Warehouse Showrooms really bent over backwards to address the situation and make it work for us. Super helpful and responsive customer service. Furniture delivery guys were great too, very friendly and helpful. Can’t wait to enjoy our Polywood rockers!
Sara Barth: Warehouse Showrooms is great! We purchased a bedroom set and couldn’t be happier. Excellent quality solid wood furniture at reasonable prices. The staff at Warehouse Showrooms are so easy to work with and gave us realistic expectations about delivery timelines. We ended up adding a piece to our order a few weeks after our initial order was placed and they did not charge us for the second delivery. We’ll definitely shop with Warehouse Showrooms again!
Margaret Veenstra: This local business is great! The shopkeepers are friendly and helpful. All the furniture is made in America! Much of the wood furniture is crafted by Amish. We find value and quality in everything that we purchase here. We’ve previously purchased a bedroom set and today we purchased a couple mattress sets and a bed. We can’t wait til delivery day! Support local business, you wil not be disappointed.
Barry Rosman: We bought 5 matching walnut chairs to go with our new Live Edge table. The chairs legs were too wide to fit 2 chairs side by side. After some discussion, the came up with an innovative solution to move the table legs at no charge. They saved the day and fixed it within 24 hours. That is service. They are very helpful, creative and very easy to do business with.
David White: Great experience with Jorge for prior purchases, hand-made Amish furniture is awesome and we've enjoyed it thus far.
Janet LZ: BEAUTIFUL FURNITURE!! Warehouse Showrooms has gorgeous furniture! The quality is outstanding and the prices are very reasonable! Helpful sales personnel. I have bought at least 12 pieces from this store and have never been disappointed. Many of the items can be customized. This place is awesome!
Samuel Hodgson: This store offers beautiful, high quality, and very functional furniture. The staff is friendly, and the service both before and after purchase is phenomenal. My fiancée and I have returned to them for multiple items, and had an outstanding experience each time. We struggled at other stores to find items to fit our budget, needs, and aesthetic preferences, but Warehouse Showrooms has always come through. I cannot recommend them highly enough.
Alek Cannan: High quality, hand made, solid wood furniture at fair prices. This showroom is excellent and the staff are really knowledgeable, helpful, and friendly. We visited the showroom looking for a dining set and a sleeper sofa. We were really impressed with the range of options available and the high quality workmanship. And most items are very customizable to adjust sizes and wood types and finishes to match just what you are looking for. We are really impressed and would highly recommend this shop to anyone looking for long lasting furniture.
Paula Lewis: Great experience. We wanted to try out a particular brand of chair before ordering a set online. Warehouse Showrooms had great customer service and after we decided we did like the chairs, they were able to order them for us at a better price than we would have gotten buying directly from the manufacturer. They also had a wide selection of other really nice furniture. Would definitely shop there again.
iktibar rapkat: We ordered 2 beautiful real Leather brown couches and we couldn’t be any happier with it. Andy has been great help, delivery guys were super nice. Price is very reasonable, quality of the couches are phenomenal!!!
8. Z Modern Furniture Store
Address: 5618 General Washington Dr, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 941-5042
Guy: Furniture store
Web page: http://www.zfurniture.com/
Near Z Modern Furniture Store:
- a 37 meters away artificial flower shops in: Royalty Flowers
- a 48 meters away storage room rentals in: Public Storage
- a 49 meters away custom furniture stores: R-Home Furniture Store for live edge wood slabs furniture
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Z Modern Furniture Store: what do users think?
Casey Turner: I recently ordered a Murphy cabinet from Z Modern Furniture, purchased it over the phone, directly from Gus. He was able to get it delivered the next day. Unfortunately, it was damaged and did not close properly. I contacted Gus, he was very professional, and asked that I send some pictures of the damage. After receiving the pictures, he scheduled delivery of a new unit, and had his delivery staff verify that unit was 100% before they left. Top notch customer service, will shop again from Z & Gus!
Shawna Gerlock: Gus was incredible to work with from the beginning of the project and throughout the entire project to completion. We are designers based in Toronto, Canada and it was crucial that we had someone who was highly organized and detailed especially as we were working from out of town, making the logistics a bit more complicated. We shipped and stored furniture for a complete home (roughly 9,000 sq feet) with Z-Furniture Warehouse for probably just over a year. Gus was constantly updating us on shipment arrivals and worked with us to create a tracking system that made sense for our needs. We had worked previously with another warehouse in DC and had experienced many issues with missing items and items that were not properly accounted for which was a huge headache for us. This was not the case with Gus, he had detailed records of everything that he received and delivered. He was incredibly easy to work with and when we were unable to make it to DC during our delivery due to COVID19 he and his team were able to deliver and assemble all stored furniture without any issues. We set up all 9,000 sq ft of furniture in this home over the course of a week so having someone organized was absolutely crucial. Being remote for a delivery of this scale was hard enough and having Z-Furniture Warehouse as our team on the ground helped make the process as smooth as possible. He also had great resources for helping fix furniture items that did arrive with damage. I was hesitant initially with the limited information online and we were putting our trust in Z-Furniture without any recommendations, but working with Gus and Z-Furniture was one of the best decisions we could have made for this project. He was also always easy to get a hold of when needed whether by email or phone -- he really came through for us in a big way. I would highly recommend Z-Furniture for receiving, storage, and moving services. It is only a shame that he is not local so we could work with him on all of our Toronto jobs.
DAMHA DUOAS: I've been dealing with Z Modern Furniture for years. My latest purchase was a bar made by Pulaski Furniture and it is very nice and well built. I get compliments on it all the time. The price was reasonable and delivery and setup was very efficient. See Gus and he'll take care of you. Highly recommended.
Response: Thank you Damha. It was our pleasure to serve you.
Carmela Busso: Excellent in store experience. We first met Kyle and were impressed with his professionalism and the sofas he directed us to. We went back several days later to order and were taken care of by the owner. We purchased 2 sofas and, as promised, they were delivered within 1 week. The quality of the furniture is excellent; store service terrific; delivery men clean and professional and on time. I highly recommend this store.
Janice W: We received a delivery of office furniture today. Our office is on the second floor of a walkup building. Your three men were EXCELLENT in their service -- very courteous, taking extra care in carrying up the pieces and carefully setting them down in order to avoid nicking or scratching the pieces. I cannot say enough good things about these fine young men. I even asked for business cards for any future referrals! Please recognize them for their hard work.
Response: Thank you so much Janice. You are a pleasure to work with.
Jen Genealogy: I ordered a item from their website on 8/23. First it was weird that you have to wait for an email to get a delivery charge. Never received an email!!! Called them and he said his system was down and would call me back, he never did.
Vijitha Lanka: These guys are just insane!Worst customer service ever,We ordered our furniture in December and did not get the shipment yet until today i.e May .And Now they say that they received the shipment to their store but do not have people to ship it to our house until a week .Cant believe they are still holding our furniture for silly reasons. Beware people.think before you buy something from them.
Sacco & Venzetti: Stopped by today, decent furniture but ridiculously overpriced. I Googled the office chair I was interested in, and they were charging more than double the price of every other retailer. And the guy running the shop (owner or manager) was a total joke. Unhelpful, unfriendly, not knowledgeable about his products - just no comprehension of customer service whatsoever. Pass.
Michelle Bishop: I love the furniture I ordered, although it was pretty expensive. My problem lies more with the customer service. I was told it would take no more than two weeks for my order to come in. Around the three week mark, I called to check in. At that point I was told that it would take no less than four weeks. When my order finally came in, we scheduled delivery. The delivery window was three hours, but the deliver truck showed up over four hours after that window ended. Given that the delivery window started in the morning and set up was not done until 7pm that night - this literally consumed my entire day off. No one called me to let me know that delivery would be late, and every time I called I was told "they just left the last customer and are on their way to you. no more than 15 minutes." I would wait 30-60 minutes before calling again to be told the same thing 3 or 4 times. Being so late is one thing, but unapologetically lying to me and refusing to be more forthcoming so that I can adequately plan my day around the delivery was rude, irresponsible, and terrible customer service. I asked for something to make up for this, and they promised to speak with the owner and call me back. That was several days ago, and I have not heard back. Given that they charged my credit card for the order ages ago, I expect that they will never speak to me again. Seriously, don't work with this company.
Brian Jordan: Failed to meet or come close to promised date, poor customer service, and broke their promises to me. Ordered 28 Sep, to be available within 1 week (5 Oct). Was not available until today, 17 Oct. I repeatedly had to call to inquire on status. At each call, the date moved back. On Wed, 15 Oct, I proposed to cancel the order, and Zfurniture agreed to include free delivery and assembly, and that it would be delivered by Friday, 17 Oct. 17 Oct I called to learn status. It arrived too late to be delivered that day, so I proposed to cancel the order. Zfurniture then promised to hire someone to deliver Friday afternoon. The delivery arrived Friday afternoon, but the delivery man said he was not performing assembly. I called Zfurniture yet again, and they denied offering assembly, but would do it for $75. I disagreed and told them they owed me assembly. They said no. I threatened to cancel, but they said they would not refund $75 of my payment due to the delivery. I let them know I would provide appropriate feedback on the web. UPDATE: I opened the first box (they delivered 3), and it was black, vice the cream I ordered. I looked at the lables on the three boxes, and each was a different color. I called Z-furniture, they asked for time to figure out what happened. They called back to report they had delivered me three separate items, one of which was mine (and the correct color!). They agree to provide assembly of my chair if I would hold the other two items until the next day for pickup. They did come as promised the next day, and assemble my recliner, and picked up the errant deliveries.
9. CB2
Address: 3307 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 333-6204
Guy: Furniture store
Near CB2:
- a 16 meters away kitchen furniture: Poggenpohl Georgetown Kitchen Design Studio
- a 19 meters away party dresses shops: alice + olivia
- a 23 meters away fedex offices: FedEx Office Print & Ship Center
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CB2: what do users think?
Jamie X: I am a huge fan of the CB2 brand. I visited the store to see some of the contents in my online cart in person. I loved every piece just as much as I did online. The showroom itself is okay. Georgetown is always busy. One plus is the complimentary validation of parking if you visit the store for 1 hour. They did have floor models of a lot of the more featured pieces. I felt the rug selection was a little lacking. And the selection of lighting was also lacking. Overall if you know what your looking for you trip will be worth it. The sales staff was friendly and helpful with out being pushy...another plus.
Samantha Angel: This store permanently closed on Feb 20, 2022. They will open a new store in the Tysons Corner area in Virginia, not sure when. So even shopping online is tricky, because they still have stuff packed up at this store and no news on when or where the new store will be set up. Otherwise love their products! Especially the Drift Reactive Indigo Dinner Plates! But when you try to order online it shows in stock, you pay and then receive emails it's not in stock and they cancel your order. Then the website still shows it in stock, what's going on Crate and Barrel 2? CB2... come on now, we love your stuff now make it easier for us to buy them.
Aref Darzi: One of the worst experiences I ever had in ordering furniture. I placed an order for a coffee table, a floor lamp, and a a set of dinnerware and flatware. The coffee table delivered damaged one week later than their estimated time and I needed to wait for 11 more days to get it replaced. The floor lamp is right now 1.5 months delayed without any updates from CB2. The dinnerware set was delivered with some broken pieces, I asked for replacing, after 2 weeks they sent it to a wrong number. It is a mess. I don't recommend placing any order from CB2 unless you can see the actual item in the store and pick it up right away. It has been a disastrous experience.
Response: Hi Aref! We really appreciate the feedback and do sincerely apologize about the negative experience you have encountered with the damaged items and the delays. Please understand that we’re doing our best to meet the needs of our customers while supporting the safety of our associates during this time. Like many other businesses, COVID-19 has impacted our daily operations including social distancing guidelines and constraints with shipping and delivery networks. Thank you for your patience and understanding. Feel free to send us a DM for additional information. -Porcha
Nikki Banner: Beautiful store with LOTs of sales associates. But not one does design and can’t give input. You have to book an appointment online. They also are promoting 15% off on their site but they weren’t knowledgeable in store. Could definitely be improved. For those buying put your email in online and get the promo code. Promo code can be used in store
Sha Mar: I love this store. Staffs are friendly, polite and professional! Furnitures are modern, stylish and elegant! Atmosphere is fantastic!!!!! You can spend hours and hours looking around and nobody would even bother you! This is my kind of furniture store! They recently added natural plants into their designs looks like heaven on earth to me! You should definitely check out their new designs, details, their new fresh plans with pots and etc ... super stylish and very up to-date with modern style of living plus the touch of nature which is perfect.
Muge Sherdil: This place is awesome! We have been furnishing our entire home from here. The place is inviting and very cute, but above all, customer service is above and beyond. They are always friendly, helpful and very accommodating. At a particularly busy time a few days ago we paid another visit to the store and we were catered to with such care it is unbelievable. Ray and Britanny went out of their way to make it convenient for us and always kept their friendly demeanor. Thank you so much!
Idan F: One of the most amazing store in DC area!!We have so many great products of CB2.Find them also in downtown SFO, and couldn't wait :))
TANER Karagoz: I bought kitchen cabinet handles from cb2, very nice and high quality
Lilian Hu Nguyen: Lovely store with plentiful associates right on main and main of Gtown. The associates here are super pleasant and helpful as well. Possibly due to demand in the area as the only store, but the inventory is consistently pretty low or non existent.
Sara Tenney: I had a bad experience with the store manager. I returned pillow cases and she told me they were used which they weren’t. Apparently my cats had climbed into the bag which cats are known to do and the pillow cases had cat hair on them. It was of course what she should have inquired but it was clear she didn’t believe me when I said they weren’t and I felt terrible that she believed I was lying. She could have handled the situation with a lot more grace. I won’t be back
Response: We sincerely apologize for your recent experience and for any inconvenience this may have caused you! We appreciate the time you have taken to write to us and share this feedback. We will pass this feedback to the appropriate team. Thanks! -Tricia
10. Room & Board
Address: 7236 Woodmont Ave, Bethesda, MD 20814
Schedule: Closed ⋅ Opens 11AM
Telephone: (866) 407-6252
Guy: Furniture store
Near Room & Board:
- a 7 meters away chill out terraces in: Terrain Cafe
- a 21 meters away bridal shops: BHLDN
- a 21 meters away Argentine products stores: Anthropologie
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Gabriel Sarmiento: Pretty much just a design studio, no real merchandise to view. If you already know what you want and just want to see fabric, material, or hardware samples then this place will work. Otherwise just go to the DC location that has actual furniture. Disappointment really. They should advertise this as a design studio and not a furniture store.
Sarah Griffin: This is more of a sample store. If you want the full store with all merchandise, you need to go to the DC location.
John Williams: Great service
11. Ligne Roset
Address: 2201 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 248-3112
Guy: Furniture store
Web page: http://www.ligneroset-dc.com/
Near Ligne Roset:
- a 14 meters away places to practice athletics in: DC Stoddert Soccer
- a 14 meters away immigration lawyers: VisaPlace
- a 16 meters away new construction flats: Lock 7 Development, LLC
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Ligne Roset: what do users think?
Jacqueline Dobranski: We have been enthusiastic customers of Ligne Roset DC since 2012 when we bought a set of 12 formal "So" dining chairs and the iconic pumpkin chair. The store is locally owned by a warm and welcoming community-minded family. This translates to amazing customer service! Owner David Zein has an exquisite eye for design. He patiently helped me choose the right pieces and the perfect colors for my home without sales pressure. A couple of years later I stopped in and purchased the Ploum love seat - like sitting on a cloud! The first night I had it my dog chewed a hole in the seat! David had an upholsterer there the next day and you cannot tell anything happened! Last year we replaced our casual dining table and chairs at Ligne Roset. David swore the chair fabric would not stain, and he was right! I have two young kids - soy sauce, spaghetti sauce, you name it - it all comes right out of light gray fabric with a damp cloth! I have always admired Ligne Roset, and we get compliments on the style and comfort of our furniture all the time. Thank you to David and wife Dani for an excellent shopping experience. We are customers for life! BTW their newest store at the DC Wharf is stunning!
Victor Etheridge: Geoffrey is ALWAYS spectacular, informative and very helpful.Victor
Robert Frum: If you are in the area well worth a look through the showroom to see what they have - I like the arrangements which helps me with ideas. The members always answer any questions I have and take the time to explain details, which are important to me so when I am looking for just the right piece I have the information.
12. Ashley
Address: 1711 Ritchie Station Ct, Capitol Heights, MD 20743
Schedule: Closed ⋅ Opens 10AM
Telephone: (240) 455-0748
Guy: Furniture store
Near Ashley:
- a 39 meters away Ulta Beauty Shops: Ulta Beauty
- a 76 meters away second hand mattresses in: Big Lots
- a 173 meters away Ulta Beauty Shops: Benefit Cosmetics BrowBar
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Ashley: what do users think?
A Layne: BUYER BEWARE!! Very disappointed. Only reason they get 1 star is to rate WITH a comment. This is not Ashley but a franchise that bought the Ashley name and is delivering Regency furniture. I bought a $ 1689 firm mattress in June 2020, by December the mattress had 2 soft spots when weight is applied with a very firm center. After trying to get the mattress replaced a so called tech came out to assess the mattress. They did not do anything. My wife and I even turned over the mattress and slept on the bottom of the mattress. That gave us relief for 2 months. The mattress is garbage. We even contacted investigative reporter Susan Hogan at channel 4. They could not do anything because Ashley did not close our case. The pictures show two levels. The yellow level shows the mattress is level with no weight. The red level shows how the mattress sags with weight applied. You will see the bubble in the center of the level is not in the middle. Pictures show weight on the middle and each side. We called corporate for Ashley and were informed that the Ashley location was not a part of their corporation. All attempts at rectifying went through Regency Furniture in Waldorf. The mattress lasted 6 months. We got 😫 tired of the pains we are feeling because of the garbage mattress that we went out and purchased a good mattress from Havertys. DO NOT BUY FROM THIS ASHLEY IT IS OWNED BY REGENCY FURNITURE. THEY ALSO OWN MARLO.
Just Erika: I was SO pleased when I walked out of Ashley furniture that leaving a review only made sense! I initially purchased my furniture in February and worked with Aziz. He was absolutely phenomenal. I told him what I was in search of and my budget and worked so diligently to make sure that I found what I needed. Well, there is no secret that ALL furniture stores are a bit behind on the delivery of out-of-stock products but after 11 weeks, I decided to call yesterday. I was greeted by a young lady named Jasmine on the phone. She was extremely professional as she shared my options with me. One of them being to come into the store to find an in-stock item and compete an exchange. Once I arrived to the store, Kiara was the sales rep that assisted me and OMG… I wanted to give her the biggest hug before leaving. She was patient, helpful and even gave some of her own personal input in helping me select my items. I felt like I was shopping with a friend and not being an annoying customer as I paced the floor for over an hour lol. It was time to check out and another young lady (who’s name I didn’t get but she had curly hair and sat up front) was so sweet and helpful as we wrapped my portraits (because yes, Kiara helped me pic a few wall pieces) and she assisted with carrying them to my car. I am very big on customer service! And it’s not often that you receive superior service from every singe team member and from beginning to end, but I did yesterday! Thank you to the Ashley Furniture team :)
Response: Thanks for the great review. See you soon!
Monique Turner: Went into Ashley Furniture to browse. The ambiance was immediately welcoming from the music to the lighting and associates. We were quickly approached by Kimberly who made the shopping experience a delight. She was super knowledge about the products, inventory, and overall gave really good recommendations. She has such a genuine spirit and was a pleasure to talk to. Highly recommend shopping with her! Can’t say enough good things about her. Ultimately, thanks to Kimberly, our browsing became a purchase and we’re so happy with our selection.
Response: Hi Monique , thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience so pleasant and we look forward to seeing you again soon!
Gaby Desir: Yaketta was VERY helpful! I saw her work diligently at a table and once she saw my partner and I are started to pack up her paperwork and asked us if we needed help. Choosing her was the best decision we made. She helped us specialize the configuration adding an additional piece, gave me the total width measurements to be sure it fits. overall made this experience quick and positive for us. We appreciate her!
Response: We appreciate the review, Gaby. Thanks for taking the time. Hope to see you again soon!
Cassandra Wilson: I went to the Capitol Heights store during their Labor Day sale to buy a sofa. I was assisted by a salesman named Kevin Jacobs. He was very patient with me and did not do a "hard sale" on me. He answered all my questions (there were many) and took the time to make sure I was taken care of so I could make an informed decision. Because of Kevin's professionalism and patience, when I decided to buy my bedroom set it was a no brainer that I would once again go to the Capitol Heights store. Again, Kevin was very good and made my buying experience a pleasant one. I will definitely being returning this this location for all my future decorating needs. Thank you Kevin for being a step above expectations!
Response: So glad you had a great experience, Cassandra. See you soon!
Love Isbeautiful: BUYER BEWARE!! I’m going to share one of many issues we’ve had with this location. We purchased a mattress in 2021. We were told that they are currently out of stock but they have some coming in two weeks or so; we would get a call to schedule delivery. Two weeks went by and no phone call from Ashley Furniture so I called to follow up. I was told “oh we’re expecting those mattresses to come in tomorrow, let’s schedule a delivery date and they will call you the night before to confirm the time they will make the delivery”. We scheduled delivery and no one called to confirm the delivery time so I called back. Needless to say I kept getting the run around. Fast forward TWO MONTHS LATER and still no mattress. During which time I encountered VERY rude managers and employees it’s sickening. Three months later, we get our mattress and ITS THE WRONG MATTRESS!!!!! We called to inform them of their error only to encounter rude staff and management again! After many attempts to rectify the issue, we were stuck with this mattress that we can’t sleep on because it’s so uncomfortable. We have spread the word about the lack of customer service. Many of our friends/family have had similar issues and refuse to shop here. We should have listened. Again, this is only one of many issues we’ve had with Ashley and Regency Furniture. They seem to be the same company. The only customer service you will receive is when you are making a purchase. At the time of checkout, they ask for a five star review with the sales persons name listed in the review for incentive, then if you encounter an issue they couldn’t care less. Do not believe the five star ratings as they are based on false advertising and fake customer service up front. You should take your business to Haverty’s, at least they care and will provide TRUE customer service.
Manny Morales: Frank was amazing in helping us out with the great selection that Ashley Furniture offers! Found some great beds for the whole family. Comfortable and a variety of styles for all our tastes. Will come back again. Thank you!
Response: Manny, we’re so happy to hear you had a good experience. We look forward to seeing you again soon!
Debbie Knight: Customer Service Representative Denise was very professional and helpful to me. I came in to cancel one of my orders furniture which I had been waiting on for 1 month and no response one way or other so I cancel. If the furniture was backlog common courtesy is to inform the customer what is going on. I highly recommend Denise for Customer Service Representative. Thanks a million Denise.
Response: We appreciate the review. Thanks for taking the time. Have a great day!
S. Haskins: I'm still waiting on my furniture. I ordered it in April and now I was told it will be delivered in July. Had I known it would take this long, I would have ordered from some place else. Also, I don't like their payment process. They debit your credit card to hold the payment week after week. They said they don't charge it until after it is delivered but it will ping your card and hold the funds then decline and then hold the funds again. VERY ANNOYING! I will update my review once I get my furniture. Let's see how the delivery and assembling goes. 😔
Response: Hello, Thank you for your feedback. I apologize for the delay on your order. Kindly, email me at support@ashleycustomercare.com with your order number and phone number so that we can check on the status of your order. Thank you.
Jamine Hill: The staff is exceptional! They went over & beyond to ensure my furniture buying experience exceeded my expectations. Jada in the customer service department is a true asset. I will purchase at this location again based on my interactions with Jada. Thank you for being a stellar representative of Ashley Furniture.
Response: Thank you for your feedback, Jasmine! We appreciate it.
13. Bob’s Discount Furniture and Mattress Store
Address: 2950 Belcrest Center Dr, Hyattsville, MD 20782
Schedule: Closed ⋅ Opens 10AM
Telephone: (301) 832-3820
Guy: Furniture store
Web page: http://www.mybobs.com/
Near Bob’s Discount Furniture and Mattress Store:
- a 113 meters away rainbow shops Store: Rainbow Shops
- a 117 meters away hat shops in: Hat & Scarf Shop
- a 126 meters away five guys: Five Guys
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Bob’s Discount Furniture and Mattress Store: what do users think?
Joyce Williams: As soon as I walked in a salesman was ready to assist me. I explained what I was looking for and he immediately started showing me furniture. He was very professional, efficient , and patient with my making my decision. Once I decided on my purchase, it was easy to check out and complete the transaction. The salesman was excellent. I Highly recommend him. Great painless experience.
John Kemp: A few months ago, I went to a different furniture store and picked out and paid for some items. Almost two months later, I still didn’t have my items and the store wasn’t sure when they’d be able to get them to me. I canceled that order and started shopping around again when I found a sectional I liked on Bob’s website. I found a location near me in Hyattsville in the hopes that I could take a look at it in person. I’m always hesitant about furniture shopping because of the nature of it; the employees hover around you ready to pounce on any opportunity to make a sale. That was not my experience at Bob’s Furniture. The staff was attentive but laid back and respectful of my space and my need to explore before deciding. I had a great time chatting with Julissa, the salesperson who helped me. We tried out different options with what I was looking for in mind until we found something I loved and could easily afford. The best part was that delivery was schedule for less than two weeks from the date I made my purchase! I can’t wait to see how things go with the delivery but so far, my experience with Bob’s Furniture was a great one. Thanks, Julissa!
LadyK: My experience was wonderful. My representative was Kirk and he answered all questions that I had and made sure that I was happy and knowledgeable about the product I was purchasing. He allowed me to take my time to look around at all choices and was available for any questions I had a long the way. I am looking forward to my bed arriving soon. My furniture arrived and the setup was quick and the workers were very professional. I absolutely love my storage bed and mattress . The drawers for the storage bed are very deep with lots of space. No complaints about the price money well spent for quality furniture.
Scorpio Queen: Excellent experience at this location. Victor & his manager were very helpful in ensuring I was taken care of. Victor took his time and explained the pros and cons of every item I was considering. I never felt like he was trying to “sell” me. If you stop at Bob’s, make sure you ask for Victor!!! I’m sure you will have the same experience I did!!!
Carilee McCue: Had been to bob’s the day before with some others who made purchases. Returned and bought a recliner for myself along with a friend who bought himself a new recliner. Everyone was eager to assist, answering question, sharing information. The showroom was very clean and well organized. Very comfortable and inviting. We’ll return again.
T. Miller: I walked in the store not knowing what kind of mattress I wanted. Within minutes of meeting Samuel, he began to educate me on bedding. He provided such great customer service. I was more than happy and well versed on mattresses. I would definitely recommend the Hyattsville store for phenomenal service.
Terese Jones Jackson: Your customer service representative Mr. Siriki was great. Very welcoming. Showed me several selections. Very knowledgeable about each product. This was one of the best experiences i've had making a purchase.
thaddeus hodge: First off I would really like to thank Jessica my sales associate at Bob's furniture in Hyattsville.Jessica definitely knew what she was talking about when choosing. I did not know what to expect when I went to look at furniture for my new apartment that day but she made it a very pleasant experience in doing so.The staff was so pleasant and their was no pressure in choosing what I wanted.yes I would recommend my friends and family to shop at Bob's.
Potato Popcorn: Jessica was awesome! She listened to what I wanted and provided multiple options for me to choose from. She was attentive and not pushy and I felt totally at ease with her.
Karen G: I came here last year in 2020 and the manager James was super helpful! He was very understanding of my situation and assisted me the whole way through. I know when shopping here for your place that the customer service handed down by James was top tier! Thanks
14. Ashley
Address: 9900 Fairfax Blvd, Fairfax, VA 22030
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 667-9308
Guy: Furniture store
Near Ashley:
- a 103 meters away free vet: Town & Country Animal Hospital
- a 304 meters away scrapyards motorcycles: EagleRider Motorcycle Rentals and Tours Washington D.C.
- a 323 meters away stores buy motorcycle accessories: Patriot Harley-Davidson
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Ashley: what do users think?
RCS S: We’ve been looking for some pieces at home to replace our old furnitures and came across Ashley HomeStore. The store have a lot of pieces but some design are limited in color. The delivery date they say that it’ll take longer than usual.
Response: Thank you for your feedback!
suresh sundas: Now I realize better to read the reviews before you some places such as furniture which is very long wait to get delivery and not refund able actually I’m wring this I had very bad experience I bought this whole set but they told me don’t need box spring for this bed but that wrong need box spring in this bed it’s been 2 weeks I’m not able to use this bed I ordered some where else because I called them and trying solve the problem they just apologized they have nothing do with because I agree to buy ! Please make sure understand the customer and recommend them what they need
indiana abreu marmol: After buying my bedroom set on November 28, 2021, that is, dressed with a bed mirror and bedside tables and telling me 6 to 8 weeks, my bedroom set finally arrived on January 22, but there was a problem with my dresser according to the driver had a small scratch. Well, we went to see him before he was taken out of the truck, and guess what? the little scratch was a noticeable tear that was hard to miss. I told the driver that we wanted to return it and he told me that there is no problem but that he does not know when the new one will be delivered. and the best thing was that he said that the store went well but that they broke them when they checked it! shamelessly this driver told me this and still expected tip. Luckily I made him sign on his sheet that the chest of drawers was not left but was returned. That same day we called the store and they said that the report had not arrived. The next day, Monday, we called again and they told us that they had not received anything. On Friday we called again and the girl at the reception said that they had received the complete order delivered including the dresser, but that there is a note on the delivery sheet where there is a writing that says that the dresser was not delivered. We went to the store a week later, and talked to the saleswoman and the manager, where supposedly the manager was going to send an email because they didn't know why this was happening and that the manager would get a quicker response. . after another week they called us and said they had to order a new one and we would have to wait another 8 weeks. I can't believe this store works like this, unfortunately we paid for everything in full. My boyfriend and I moved in on the 1st of January, it's almost the end of February and we are still waiting and can't get our room ready due to worse than lousy customer service. no wonder they lose half their customers. is incredible. And the last straw is that in another place but from the same brand I bought my mattress, sofa and table. It doesn't sound fun, but I think I'll last a year without furniture. what disgusting service. If there were less than 0 of course I would give it
Samantha Sullivan: Ms Aicha greeted us at the door and asked what we were looking for. She led us to the recliners and was the perfect amount of attentive and aloof. Let us shop without being pushy but there to answer questions when we had them. The price was right for the furniture and she worked with her manager, Mr Tony to get us extra discounts on delivery and product protection. Very pleasant experience.
Response: Hi Samantha, thanks for the great review. Have a great day!
Derek New: My sale person was great to deal with . Andre was very knowledgeable and patience with my questions . He took the time to show me the product and explain the difference in the sofas I was look at. The customer service I received from Andrea was 100% percent on. Old time customer service at its best . Andre made me feel like a valued customer ams this was the first time I was in this store . Derek
Response: Thank you for the review. We look forward to seeing you again soon!
Amanda Gilley: Wonderful experience at Ashley today buying a new couch and bed for my daughter. Andre was incredibly helpful and not pushy at all and gave me a great price. Will definitely be returning again soon in the near future.
Response: Thank you for the review. We look forward to seeing you again soon!
Ankur Rathi: Purchased a bedroom set - received 3.5 months after purchase. I was told initially I would receive it in 3 weeks. Then after multiple calls and several backtracks - received finally. However, both the sales person (Shandy) and the CSR (James) were very helpful and courteous. No issues with customer service, just they need to sort out their delivery estimates!
Response: Hi Ankur, thank you for your feedback. We apologize for the delay you experienced, unfortunately due to supply chain issues out of our control orders have been taking longer than usual. We're glad you are finally enjoying your furniture! We hope you'll consider working with us again in the future. Have a great day!
Emily Chauncey: In April 2021, I purchased a mattress and 2 accent chairs. I was told the mattress would arrive in 10 days, and the chairs would be 8-12 weeks. What they did not tell me was that they wouldn’t be delivering the mattress separately and I’d have to wait until the chairs were in for the delivery. (Which like, why even bother telling me the mattress would be in so fast if I couldn’t get it?) Thankfully, the actual delivery date was 8 weeks and that process was smooth. However, my customer service experience during that purchase was less than stellar. I felt like I was getting talked down to by the male sales rep and the male manager, and being discriminated against since I am a woman. If it hadn’t been for my father being there to talk, I wouldn’t have gotten the discounts I got. (I felt like the staff was ignoring me a bit in favor of my father.) Cut to this week, when I got a flyer in the mail advertising early Black Friday perks for VIP customers (whatever that means). I had been wanting a new couch, so I figured I’d take a look since the flyer said 60% off all furniture + free delivery (with a purchase minimum that wasn’t specified). I went to the store alone this time, with the intention of working with a female sales rep this time. The female rep and a male rep were the only ones working (according to them). When I tried to ask about the free delivery that was advertised on the flyer, the female rep got heated with me and insisted I was wrong and they’d never offer that and no furniture company would. (I understand there often needed to be a purchase minimum, but my frustration was with the flyer not saying what the minimum was.) After hearing what the price of the couch I was looking at would be + tax + delivery, I said I wanted to walk around the store and think about it because it was more than I had planned for. As the rep was walking away, I heard her say something to the male rep working about how I was being ridiculous (basically). I spoke up and tried to explain my frustration again, and the male rep started arguing with me. Even if I had absolutely loved the couch I was looking at, I wouldn’t have bought it after this experience. No one working at the time deserved the commission from my order. I took my business to a competitor store, got exactly the help I needed with a much better employee experience and paid the same price as I would have at Ashley for a new couch I actually LOVE, not just like. (With a much, much quicker delivery time.) I’ll never shop at Ashley (at least this location) again.
Ali: Horrible experience. These people are scammers and the only thing that matters to them is to rip you off. I got my furniture after 20 plus weeks even though they said it will take 8 to 12 weeks. No communication at all. Once I received it, one of the chair didn’t fit so I asked the delivery guy to take it back and he didn’t. Told me to call the store which I did but she said that I should have given to the delivery person but she told me that she will me tomorrow. She calls me at 2:30PM while I am out with the family and tells me that w have an hour to deliver the furniture otherwise the return won’t work. I called the corporate office on Saturday who told me that they will call me in 24 hours but they were off on Sunday. So never got a call but when I called on Monday, the lady apologized for not calling me and told me that I cannot return the item and I have to keep it. So they never called me and try ever scam art to make me keep the item. Horrible horrible and I have been buying from them for years but found out their real face in just a simple return
Chris Jacobson: We ordered a sectional and a dining table in November of 2021 and was told our products would arrive by March of 2022. Everytime we would call, we would be told a new time frame and finally our sectional was scheduled and arrived after paying separate shipping. I kept getting the run around on the delivery date for the dining table and kept getting told a few more weeks. We'll fast forward to June 2022 and I am still being told it could arrive at the end of June or sometime in July. I asked specifically if it will arrive in June or July and was told that they are unsure. At this point I requested a refund and will never purchase another item from this company. By far the worst furniture shopping experience I have ever had.
15. Bob’s Discount Furniture and Mattress Store
Address: 12011 Rockville Pike, Rockville, MD 20852
Schedule: Closed ⋅ Opens 10AM
Telephone: (240) 242-6900
Guy: Furniture store
Web page: http://www.mybobs.com/
Near Bob’s Discount Furniture and Mattress Store:
- a 61 meters away Stores to buy outdoor plants: Pablo's Garden Center
- a 116 meters away professional painters: Manders Companies
- a 147 meters away paper recycling companies in: Patriot Shredding
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Bob’s Discount Furniture and Mattress Store: what do users think?
Maria Napitupulu: We went to Bob's on Tuesday looking for a dining set. We had the BEST experience!! Jeff helped us that day and he went above and beyond to help us with our purchase. He was nice, funny, and very helpful. Not pushy as sometimes you go to stores that are. We were happy with the purchasing process and excited to get our first dining room set. Brownie points go to the snack station with ice cream and cookies very nice touch. :)
Romane Crispin: Love my purchase and the sale rep was super amazing. The one issue I had was with the payment process as it took way too long to pay for my item. I was trying to take advantage of the 6 months no interest plan but the credit card company's system malfunctioned for about 45min. Other than that, everything else was excellent!
Hannah Ouellette: Ben helped us find a dining room set, rug, and throw pillows for our new home. Even though he did not make commission on our custom order pillows (due to the ordering process) he went above and beyond to print out all the ordering information we would need to place a custom order through customer service. Additionally, he took a call from us when he was off work and returned to the office that same day to schedule our delivery to ensure we got the delivery date of choice. I cannot say enough wonderful things about him!
George Bo Clevenger: James was great to work with. Very knowledgeable and was able to answer all our questions. From what I saw the furniture looks pretty decent and at competitive prices. Check out their outlet section online. You might not find a matching set but there are some good deals there.
Lily Lin: My fiance and I ordered a recliner sofa and paid $150 for installation and delivery only to find that the footrests and seats were tilted inwards, and that the whole sofa was bent into a U shape. After having a Customer Care Representative come out to look at it, we found out that the support legs in the middle were not installed. We spoke with them on the phone and they tried to sell us goof protection instead. After clarifying and speaking with the manager, he finally told us that the parts are on back-order and we now have to wait 2 weeks for a replacement couch and take another day off to wait for it and make sure that it is installed correctly. They refused to refund us any of the installation fee and it was only after talking to the store manager himself that he agreed to refund a portion of the fee. Overall our experience with the company so far has been subpar and I would not recommend them at all.
Response: Hello Lily. Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.
Monica Campbell: My salesperson, Shawn in Rockville, is the real deal. He provided top shelf customer service and assistant. I returned to Bob’s because of him. When purchasing large ticket items there is a great deal of thought, questions as well as hesitancy. Shawn patiently walked me through everything from the time I entered the store until the furniture was delivered. The purchase and delivery was flawless. Great store and great salesperson.
Charlotte Taylor: William is an outstanding salesperson! I was pleasantly surprised by the high quality of furniture and professionalism of staff and management at the Rockville store. You never know what people are dealing with or have dealt with when they walk in your store. Jamaal, William and all the staff in the store made me and my Mom have a great experience! Thank you!
Justin Montenegro: Jeff helped my wife and I pick out a mattress. He was extremely accommodating and generous with his time. Went above and beyond to make sure my wife and I picked out the best mattress that suited our specific needs. He didn’t push us at all and after shopping at other stores around the area in Maryland, we ended coming back to Jeff because the difference in customer service he provided was palpable. You can tell he cares and looks out for you. My wife and I are grateful for the service, patience, and knowledge he provided.
Jasmine Odenat: I really like this store and the workers here. They’re very friendly and I’m able to get what I’m looking for, as well as “goof proof” insurance on my furniture. Even the clearance section has good looking quality items sold at a great price. Am definitely a repeat customer and will be using them for a long time
Karin Umanzor: My husband and I went to look for a small sofa set and decided to go to this location after being recommended there. As soon as we walked in we were greeted by Patrick N. He then offered us helped to find what we were looking for with a very positive attitude and was funny as well building that customer/employee relationship. Unfortunately the system was down that day and we decided to wait hours since we really wanted to purchase the sofas that same day. Patrick went above and beyond to try to help us and give us different options while we waited. He saw how important it was for us to purchase the sofas that day so I appreciated all his help even though it was limited because of the system being down. Also I want to thank Launa who helped us as well at the end after Patrick reached out for extra help. Also the manager that day got involved and helped us. We were very pleased how everyone involved tried to help us one way or another. Thank you so much Patrick we are happy with our purchase!
16. Ethan Allen
Address: The Market Common, 2900 Wilson Blvd Ste 102, Arlington, VA 22201
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 971-4504
Guy: Furniture store
Web page: https://www.ethanallen.com/on/demandware.store/Sites-ethanallen-us-Site/en_US/Stores-Details
Near Ethan Allen:
- a 28 meters away mountain shops in: Orvis
- a 43 meters away restaurants to eat oysters in: Ambar Restaurant - Clarendon
- a 47 meters away vegan cosmetic stores: Bluemercury
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Ethan Allen: what do users think?
Paula Mitchell: We have worked with Susan Dorsey and her design team @ the Arlington, VA store for more than 20 years on 3 different homes. Susan and her designers have been wonderful to work with and make the design selection process easy and fun. They all have a way to focus in on your style whether it's a new project or room refresh. Susan has helped me evolve as my style has changed through the years while working around classic pieces of furniture I cannot part with. This team is talented and can definitely fulfill the vision you have for your home.
Response: Dear Ms. Mitchell, Thank you for sharing your great experience over the years with Susan and the Team at the Ethan Allen in Arlington. The Arlington Team is great, are passionate about what they do and we're happy your pleased with the results of their work. Best Regards, David Burton, Territory Leader.
Carrie: I bought a sectional for my "small space." I worked with Laura at the Clarendon store in Arlington, VA. She fit me into her schedule promptly so that I could qualify for the sale price before the deadline, and came to my home the same day I visited the store to get measurements and evaluate fabric samples. I placed the order and received the item earlier than promised. The delivery team was professional and the whole experience was very positive. I love my new sectional sofa and it fits perfectly in my living room.
Response: Hi Carrie, Thank you for taking the time to write a review of Laura and the Ethan Allen in Arlington. I'm pleased that you had a nice experience, enjoyed working with Laura and love your new room! Best Regards, David Burton, Territory Leader
Samantha Katz: I have worked with Antoinette since 2018. I have bought several pieces for a variety of rooms in my house. I have a particular eclectic style and a fairly strong opinion of what I like and she works with me. She never pressures me to buy. She will give you the same great service if you are only buying one piece or if you are redoing a complete room/house. She is a great designer and while I have not used her for design, I would highly recommend her.
Response: Thank you for the 5 star review. We are pleased that you had a great experience with Antoinette.
Ken and Tricia Hettler: Julie Sink did a fabulous job helping us design our family room. It was very helpful to see the different designs on Ethan Allen's 3D design software. Julie made awesome recommendations on furniture, fabric colors, and accessories. We just had the final piece delivered and we love everything. The delivery folks were very professional and courteous. We can't believe how good our family room looks now. Thank you, Julie!
Response: Thank you for taking the time to write a review. Julie is awesome, she is talented, created and loves her job! We are happy you had such a great experience and love your family room.
Amina Bennett Nevels: Every piece we ordered (and we ordered 4 rooms of furniture) came nicked/chipped. After waiting a year for our items we were sorely disappointed, especially at this price point. Customer service was spotty and did very little rectify these issues. I didn't buy furniture from this establishment only to have it require repair upon arrival. Last time I order from this place.
Response: Dear Ms. Nevels, I'm so sorry for your poor experience and I apologize that repairs were required on your furnishings. If there are any issues that have not yet been rectified, please communicate with me directly and I will be happy to assist you. Best Regards, David Burton, Territory Leader. david.burton@ethanallen.com
Vanessa Villagarcia: WORST EXPERIENCE EVER!!! In April 2021 my husband and I were searching for furniture for our new home. I purchased a few pieces of furniture at Pottery Barn before without any regrets but we wanted to go in a different direction this time. We went to Ethan Allen because we thought it was high end and good quality furniture. We ordered furniture for our Living Room, Dining Room, Kitchen and our new Bedroom. We also placed an order for Window treatments for the entire house (About 30/35 Windows). We placed the furniture in April 2021 and we were told and assured that the furniture was going to be delivered and installed in August 2021 the latest. It is Mid-November and we are still waiting for our furniture to arrive. We were so very disappointed that we wanted to cancel our furniture order but our request was denied. A couple of weeks ago we received a sofa and a dining table. The sofa arrived with a big and noticeable stain on one of the cushions and some dents on the wood. First, We contacted Ethan Allen several times since August to follow-up and get updates about our furniture and the sales representative was not too helpful and always gave vague answers. There was and still there is not a straight answer regarding delivery dates and now about the sofa cushion replacement. All I heard is Ethan Allen processes and a lot of excuses to fulfill our furniture order and get the furniture replaced. The last time I spoke with the sales rep. she literally said: "I am hoping you are enjoying your beautiful furniture" I am not sure how she dared to say so knowing that I/we can not have our house set up yet. I am SO VERY DISAPPOINTED and deeply regret the day we decided to stop at Ethan Allen instead of going back to Pottery Barn since I knew how serious they take customer's business.I wish I could go back in time or have the opportunity to return what we just received and cancel the remaining pieces of furniture order, I will DEFINITELY do that. I thought Ethan Allen was a serious and respectful furniture store with good quality pieces of furniture but now I know they are not. Sadly I can say, I was wrong.If you take CUSTOMERS seriously and a piece of advice from a very frustrated customer, you should train your people to be more honest, straightforward and respectful with your customers and their needs. This is not a joke, we are spending money on your business, nothing has been given for free. We had to cancel two or three events in our new home because we had and still have an empty house.
Zayda Morales: Customer service almost non existent. We ordered furniture months ago. We had a time of delivery. It didn’t happened. We were not really surprised since everything is taking a long time to be delivered. My disappointment is with the lack of communication on the status of the order. I called on a Saturday. Today is Thursday and I have not received a call. An email was sent Sunday and still no response. It doesn’t take much to make a call or respond to an email. Out order is 2 months over due.
Response: Dear Ms. Morales, I'm very sorry to hear of the lack of service you have been provided and will address the matter with the Design Center Leader, as well as the Design Consultant that assisted you. I attempted to review the order in an effort to provide immediate assistance; however, wasn't able to locate your name in the system, perhaps the order is in conjunction with another name? Please feel free to communicate with me directly so that I can assist you further. Thank you, David Burton, Territory Leader. david.burton@ethanallen.com
Patti DiPaolo: Absolutely love working with Spence at Ethan Allen Arlington location. Spence really listens to her customers and suggests the perfect pieces to fit your lifestyle all while keeping your budget in mind. Spence is truly an amazing designer. Working with her to furnish our new beach house has been such a pleasure. I highly recommend working with her for your next project. You will love her style, suggestions, and customer service!
Response: Patti, Thank you so much for the 5 star review. Spence is truly amazing and we are so happy to have her as a designer at Ethan Allen. She always takes good care of her clients and they all lover her. Susan Dorsey (DCL)
C. Kane: The designer was awesome and the furniture well made and on trend. I purchased a full condo worth of furniture. It’s been just under 4 years and it’s all held up extremely well. My only complaint today is that the fabric protection I purchased is outsourced to a third party (Guardsman) and they are extremely difficult to deal with and their Better Business Bureau rating is a “stellar” 1.9. Remains to be seen if they will actually honor the claim but I have little confidence given the reviews and my experience to date, even though I’ve followed all of the rules. It was very expensive to purchase (through EA) and Ethan Allen should be better at selecting the vendors it affiliates with. The fabric protection induced me to select a lot of whites, I’m not sure I’d make the same choice today given my experience w Guardsman. My recommendation based on my experience is to think very carefully before buying anything affiliated w Guardsman.
Maureen Zafros: I had a fantastic experience working with Sidney! She's a very talented and creative designer who made refinishing my living room stress-free and fun. I love the furniture and rug I purchased and appreciate the calm, peaceful atmosphere she created. Sidney visited my home several times and developed a personalized plan for me to work from. Her exceptional artistic sense and her knowledge of design principles were evident as she patiently spent many hours working with me. Sidney suggested furniture styles and organized fabrics and rug samples so that the process of making final decisions was straightforward and within my budget. I've referred her to my friends who were very pleased with her guidance and expertise in assisting them. I highly recommend Sidney!
Response: Thank you so much for the 5 star review. We are thrilled you had such a wonderful experience with Ethan Allen. Sidney is an amazing talented designer! We are so lucky to have her on our team. Thank you again for taking the time to send a review.
17. Baker Furniture Georgetown
Address: 1099 14th St NW Suite 400, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 342-7080
Guy: Furniture store
Near Baker Furniture Georgetown:
- a 0 meters away fabric shops in: The House of Scalamandré
- a 3 meters away fabric shops in: Arc-Com
- a 4 meters away furniture shops in: AmericanEye at The Washington Design Center
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Baker Furniture Georgetown: what do users think?
M: Maybe the best showroom to get your furniture from. Top quality, luxurious products and unique home accessories. They always have some kind of sale so you should ask. Classy customer service the handsome dude was very helpful.
Tom Phisher: Maybe the best showroom to get your furniture from. Top quality, luxurious products and unique home accessories . They always have some kind of sale so you should ask. Classy customer service the handsome dude was very helpful.
Richard Holcomb Jr: I have a Georgetown bedroom suite and they don't make that brand of furniture anymore
Richard Newton: the standard of American made furniture.
18. Belfort Furniture
Address: 22250 Shaw Rd, Dulles, VA 20166
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 406-7600
Guy: Furniture store
Web page: http://www.belfortfurniture.com/
Near Belfort Furniture:
- a 508 meters away Ulta Beauty Shops: Ulta Beauty
- a 571 meters away waste collection: Mil-tek USA Recycling & Waste Solutions LLC.
- a 600 meters away fumigation companies in: PestNow
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Belfort Furniture: what do users think?
Trish H: I will be a customer for life! I ordered a bedroom set and from start to finish it was a smooth process. The price was very reasonable and the furniture I wanted was in stock. The prices are clearly listed in the showroom - no gimmicks like Ashley where it’s marked up and then on fake sale. Gil was a true professional, it was clear he knew the business inside and out. He even came in on his day off to process my order.
Ellen Singer: I do not recommend buying anything from Belfort Furniture. I had a very negative experience with them and will make sure to communicate this through all of my social media platforms. I purchased a very expensive pair of matching wood credenzas from them and dealt with both sales folks and customer service folks over the course of a year and a half, and the final result is that I have 2 mismatched pieces of furniture (see photo of the 2 credenzas side by side with different finishes). Not only did the salesperson misrepresent the product, but the customer service folks wasted my time and theirs, and never addressed the issue that I purchased 2 matching pieces and yet they don't match. Belfort's customer service department provides lip service only. Once this company has your money, and they make sure to take a lot of it up front, they don't really do anything to make sure that the customer is satisfied with the purchase. I am amazed that they have stayed in business so long with such poor customer relations. Update 2/6/2022. As a result of this bad review, someone from Belfort contacted me and Offered a 25% refund on the furniture or a return for a full refund. I therefore revise this review because I finally got the company to make good. Belfort has a nice selection of good quality furniture. If you have a problem with a purchase , they will eventually make good - you have to be persistent.
Laura S: Buyer Beware!! Go somewhere else. I bought bedroom furniture from the show room. After about 3 months only the bed, dresser, and chest were available. As soon as the delivery man came to my house, he asked me to look at it. What came was a bright white bed and the dresser and chest were correct, with distressed white bottom and gray top. The bed hardware is silver and the dresser bronze. So it is very obvious these don’t match. When I called about the bed replacement I was told I owed extra $240. I called the manager, John. He told me the fine print on the Receipt says Belfort is not responsible for anything!! I was told they could split the cost and I’d pay $116. This is all Belfort’s fault. The store should not charge extra. This was their mistake. I went to the store and pointed out the matching set I wanted! I I have never been treated with such poor customer service and I had my whole house furnished with them. I am done. There are many other furniture stores. Avoid Belfort!!
Rickie & Terry Banks: Belfort Furniture is very beautiful and sturdy. They have an excellent selection of every type of furniture. Our furniture is very, very beautiful and we are so very happy!!! The delivery guys were respectful, friendly and professional. They put the furniture in the different room and even arranged the furniture to our liking. They set up the furniture so very carefully. Thank you to our Sale person name Thu you are so professional, friendly and respectful. Great Job!!!
Chad Craner: If only Belfort knew how to provide good customer care, and fix some simply broken processes. We ordered a leather love seat and two club chairs from Belfort. Our sales experience was fantastic, excellent service, quick responses to questions and scheduled delivery within a few days of placing the order. Unfortunately that's where the good part of the story ends. Upon delivery we noticed the back on one of the chairs was loose, it wasn't stable like the other chair. This particular chair has zippers on the bottom that allow access to see the frame. After flipping the chair over and taking a look inside, the (particle board) frame was broken on both side of the chair back. I mean broken completely across the width of the back brace. Contacted Belfort and was told a replacement would be provided but that the chairs were back-ordered.. Given the slowness in the furniture industry we expected some delay, it took weeks to get a replacement, and upon delivery of the new chair, exact same issue, broken back, in the same spot as thee first chair. Contacted Belfort again, was told they would send a repairman out, that they were aware of and knew how to fix this issue. This was on March 10, repairman finally made it out on April 6. Repairman say, oh I have to take pictures and provide a report back to Belfort and get authorization to fix the chair, then I'll have to come back and take the chair so I can fix it in my shop. Well, I already provided pictures, Belfort said they authorized repair of the chair, but now we wait some more. Sad that just a simply update to Belfort's processes could fix this issue, how hard is it to tell the repairman that he is authorized to fix the issue on his first visit? Amateur at best. Proceed with caution, and have lots and lots of patience.
Response: Hello Mr. Craner, We apologize that our service did not satisfy your expectations. Our Customer Care Team is working diligently to resolve your concerns. Your happiness is our number one priority!
Elizabeth T.: We ordered a couch in January 2021 and were told it would take 10-12 weeks to arrive; it was not ready until September (over seven months later). We did not receive any updates from Heidi, our salesperson, until we called to request information after the first 12 weeks had passed. Every time we reached out to Heidi for an update, we were told the couch would be ready in 4 more weeks. Heidi had promised us free delivery because of the continuous delays about halfway through the wait time. Just before the couch was ready, we moved two hours away. We called Heidi and asked if the free delivery would be honored even with our farther address and she assured us that the couch would be delivered to our new address at no charge when ready. When we finally were notified that the couch was ready to be delivered, Belfort told us delivery would be $599 despite Heidi's promise. We spoke with her manager who told us that there was no way they would honor the free delivery. We took a few days to figure out how to pick up the couch ourselves, and that window of time was the ONLY instance that Heidi reached out to us throughout the whole process. Clearly she was impatient to get her commission on the sale now that it had arrived in the warehouse. I would highly recommend looking elsewhere for your furniture, because I assume all of Belfort's employees are like Heidi: they are helpful in the store but disappear after your piece is ordered, do not provide any updates on the timeline, make false promises, and then harass you to pick up your item ASAP when it is ready several months later than expected.
Annette Landers: Belfort has wonderful salespeople who are informative and we'll educated on the furniture they sell. From beginning to end our experience was pleasant and exceptional. I love my new dining room set and six chairs.
Lauren Doll: Ordered from belfort in the past (2019) and had a lovely experience. Ordered a chair 2 months ago and have had a very different experience. Store and staff were lovely, we ordered an armchair, and we were told it would come end of April. I absolutely understand that there are supply chain issues everywhere, but when i order from a trusted vendor, I expect them to be able to track their stock and communicate and explain any changes in timeline. When end of April came and no update, we checked in and they said now end of May. When end of May came, we checked in and they said it would come that week. Now week later we called back and they are saying end of June, with no explanation of what happened or confidence that this won’t keep happening. Now we have had an empty living room for a month and a half (we cleared everything out based on their original estimate) and don’t know if we should cancel the order or just keep waiting. I’ve ordered two other couches from other stores in the past 12 months and haven’t had these issues. Don’t think I would order from them again.
Kathy Benderev: I ordered a new dining room set from Belfort as they had the widest selection I could fine with competitive pricing. They told me delivery would be delayed and all went so smoothly. I love my new dining room set.
Kathryn Staulcup: This review is regarding furniture delivery. The individuals were punctual and professional. They carried items into the house carefully, literally bending over backwards in order to spare the furniture and our door entryway paint. They assembled the furniture quickly and removed all trash.
19. Furniture Max
Address: 6250 Seven Corners Center, Falls Church, VA 22044
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 256-0200
Guy: Furniture store
Web page: https://www.myfurnituremax.com/
Near Furniture Max:
- a 18 meters away craft shops in: Michaels
- a 20 meters away second hand textbook shops in: Barnes & Noble
Are you the owner of the business? PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
Furniture Max: what do users think?
JAM Empires: Furniture max is simply the best! This is the fourth time we had a pleasure working with Moe. He is the main reason we keep going back. He is super responsive and always willing to accommodate all of our needs as we had multiple changes during major home renovation. Everyone was awesome to work with from Moe, to delivery crew. Excellent selection of outdoor and indoor furniture with very reasonable price. 100% highly recommended for anyone who is looking for great furniture that also comes with outstanding customer service. Thank you for everything!
Ivy Turner: This was by far the best furniture shopping experience I’ve had. I moved from FL to VA and needed to furnish the entire home. After going to six stores, not having any luck, I decided to make one more stop at Furniture Max. Bryan assisted me, he was so patient and very helpful. I didn’t feel any pressure and he gave me great prices. The selection and prices are amazing. I ended up getting all my furniture there and with delivery in 2 days. All the other stores said 2-3 weeks. I highly recommend Furniture Max!
Farzana Nabi: We purchased our reclining sectional a couple of years ago and have had a recurring issue with one of the seats. Each time we've contacted Furniture Max, they've promptly sent a technician to our home to fix the repair. They came out recently to fix the same issue (for the 3rd time). But instead of just fixing it, they replaced the entire seat, so we shouldn't have anymore issues. But if we do, we know we can contact them and they'll take care of it. Thank you, Fred and Sam for your assistance! We really appreciate it. Your customer service is EXCELLENT!
Preaw Jasmine: This is the third time we shopped at Furniture Max. We really appreciate Moe and the team for their professionalism and customer service! Moe is extremely helpful and he always ensures that our needs are taken care of. We will be sure to recommend Furniture Max to friends and family with no hesitation! If you are looking to buy good quality furniture with reasonable price, you should definitely check out this place. 100% highly recommended 👌
Ellaina Centeno: 10/10 recommend Furniture Max Falls Church. They have the best selection in town and the prices are unbeatable. Mo & Sam we’re super helpful and knowledgeable on all products. It was a great experience and will definitely purchase again!
Miss Estell: I was pleasantly surprised with what I found at this store. Nearly everything was 40% off! There is more than one way to pay: credit through Synchrony, 90 day same as cash or just straight purchase. Sultan helped me piece some things together for a great total price. He was patient and great at suggesting quality pieces. You can literally come here and furnish your entire home at half the price of Ashley Furniture.
J V: We are very happy with the furniture and services we've received from furniture max store in Falls Church location. We will definitely go back for our next home furnish/decoration. Highly recommend!
Roseanne Rubin: The selection here is enormous. Bryan helped us find just what I was looking for and the items are in stock, so i will have them in a week! I will update my review when the items are received.
Linda Dembe: Looking online for the place to buy furniture, I found this place. Then my husband and I went there, and we were not disappointed at all. It's just how people on the reviews described. We met Bryan who was our salesperson, very friendly humble and excellent in what he does. Customer service and quality of service and items were perfect. I couldn't ask more. FurnitureMax is simply the best place, great people. Thank you Bryan!
Alyssa Morrison: After looking at a multitude of other stores, I found my perfect couch at Furniture Max. Their staff was very knowledgeable and accommodating all while offering competitive prices. Five stars for this buying experience and would highly recommend them to others seeking the same.
