Best Sofa Shops In Washington Near Me

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Becky Ohlsen
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1. Mitchell Gold + Bob Williams

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28 reviews
Mitchell Gold + Bob Williams
Prices
5
Product Quality
5
Services
5
Professionalism
5
Attention
5

Address: 1526 14th St NW, Washington, DC 20005

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 332-3433

Guy: Furniture store


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Mitchell Gold + Bob Williams: what do users think?


Ali Azad: Beautiful furniture, a little pricy but definitely worth the price

Lisa Williams: Went there to purchase a couch and chair. Was within 5 feet of 4 staff members yesterday and the only person in the store. No one greeted or spoke to me. Would never consider purchasing anything from the store.

Jenny Fader: Though we didn't end up buying anything from here, I must say they had a great selection at reasonable prices. Unique style of furniture compared to other stores. The staff was also helpful and friendly without being too pushy at all. Comfortable atmosphere for actually trying out furniture.

Eric Trujillo: Beautiful well-made modern furniture. High prices though. Check the website first to avoid sticker shock. Helpful, knowledgeable staff. Beautiful showroom. We went for an event that room and board rented space out for. It is a beautiful area with roof access and lots of open spaces.

Thomas Geppi: Spoke with them on the phone and Howard was so helpful. Looking forward to seeing the products in person!

James Lytle: Always fun to visit this showroom. Beautiful furniture, rugs, and lighting.

Alice Carpenter: Most especially with their facilities. The rooms are large and luxuriously furnished.

Chris Tomko: Friendly service and great furniture.

Melba Alexander: Gorgeous furniture, warm and friendly ask for Beverly!

Kathy Moore: Lovely showroom and friendly helpful staff.

2. Room & Board

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165 reviews
Room & Board
Prices
5
Product Quality
5
Services
5
Professionalism
5
Attention
5

Address: 1840 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (877) 387-0091

Guy: Furniture store


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Room & Board: what do users think?


Mark Weinress: Really like this store, and all the Room & Board locations. Large and nicely laid out for easy shopping. Well priced, well made stylish furniture with a good, but not overwhelming selection. Very helpful staff. Lots of options on upholstery and other details. I've bought quite a number of pieces at the Room & Board in Chelsea, NYC.
Response: Thanks, Mark!

Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.

Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.

Veronica Lim Almario: Staff was super helpful. Peter helped us out and would highly recommend him!! We didn't feel pressure to buy anything. Peter helped us decide on a couch that fit our home and budget.
Response: Thanks, Veronica!

Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.

Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.

Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.
Response: Hi Kathryn, thank you for shopping with us and taking the time to leave a review. We understand your frustration and we're working closely with our American manufacturers to produce and deliver items as quickly as possible. Please give us a call at 800.301.9720 for an update on your order.

Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting

Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.
Response: Hi Catie, thank you so much for shopping with us and taking the time to leave a review. We're so happy to have you as a customer!

Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!
Response: Hi Renee, we want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. Give us a call at 800.301.9720 and we'll work with you to resolve the issue to your satisfaction.

3. west elm

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171 reviews
west elm
Prices
5
Product Quality
5
Services
5
Professionalism
5
Attention
5

Address: 1728 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 986-2165

Guy: Furniture store


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west elm: what do users think?


Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.

Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.

Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.

Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!

4. BoConcept Georgetown

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36 reviews
BoConcept Georgetown
Prices
4.8
Product Quality
4.8
Services
4.9
Professionalism
4.8
Attention
4.8

Address: Design District, 3342 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 333-5656

Guy: Furniture store


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BoConcept Georgetown: what do users think?


Matt Beckham: I bought a bed years ago and my movers had misplaced the bolts. I contacted this store and it was handled swiftly with the best customer service ever. They shipped me the necessary bolts to put my bed back together. Buy some furniture from this store!
Response: Thank you Matt for your kind and encouraging review. Your satisfaction is at the center of everything we do. We wish you many more years for your bed!

Katherine Vargas: Great minimalistic, modern, playful and practical design. I bought two barstools and within a week received them at home. They are hydraulic so I can adjust them to different counter heights - thanks to Ayman and Tom for their through and professional service!
Response: Thank you Katherine for your kind words. We are happy that we have been able to provide you with the barstools you wanted. We have some inventory in our Rockville warehouse, which allows us to provide quick turnaround time for some specific references. We look forward to welcoming you back in our showroom.

Quoc Thieu Tran: I reached out to Tim to see if he and his team could help move the same Boconcept pieces I bought a couple years ago. Tim was able to accommodate and the furniture was disassembled, wrapped, and moved to my new apartment. While assembly manuals are helpful, having someone who already knows how to disassemble/assemble these furniture pieces definitely expedited my move. Would highly recommend!
Response: Thank you Quoc for leaving us this kind review. We are pleased to have made this move a positive experience. Our furniture can be technical or complicated for "general movers". We regularly see them damage them and we are called to fix/repair those situations. Therefore thank you Quoc for using our services so that we can take good care of your BoConcept furniture.

Shailesh Kumar: Purchased "Indivi" sectional after customization. It fits very well for two families and perfect for our family room. Very sturdy and contemporary style. We also purchased a customized large leather ottoman to go with it. Quite satisfied with the quality- bit on the expensive side but I guess worth it. Very thankful to Aymann from DC store who helped us for this purchase and spent a lot of time explaining and choosing the right stuff. Looking forward to few other Bo-Concept furniture in our home.
Response: Thank you Shailesh for your positive review. We are thrilled that you are satisfied with your Indivi sectional that you have designed with the support of Ayman. We are honored and proud that you will create great moments in this timeless design. We look forward to welcoming you back in our showroom.

Michael Nagan: Two big thumbs-up for BoConcept, and Tim. The first thumbs-up is for the furniture itself. We purchased several Mariposa chairs and a Granada table. We have absolutely loved them both! They are probably our favorite pieces of furniture. The table is incredibly easy to expand and contract, so we actually do it all the time. (The mechanism is kind of fun to use, so I actually like doing it, rather than dreading it.) And the chairs are beautiful and comfortable. The second thumbs-up is for their service. We had a problem with one of the chairs almost five years after we purchased it. The warranty had long since ended, but I contacted Tim (who wasn’t even the owner when we purchased the chairs) to ask about it. He concluded that the problem shouldn’t have happened, so he offered to fix the chair for free. That involved replacing a substantial piece of the chair - which couldn’t have been cheap for them. And they did the repair in about 15 minutes at their warehouse while I waited and chatted with the lovely repair people. I guess you can tell that I feel pretty positive about BoConcept, but they’ve earned it!
Response: Thank you Michael for your positive review. I am pleased that we had the part that you needed and that we were able to service it quickly for you. Our logistics team of 3 today (Tony, Danilo and Jose) have accumulated +25 years with BoConcept - they are highly skilled and experienced.

Serene Kanaan: Very happy with my purchase. Claudia was very helpful throughout the process, and she always kept me updated with the status of my order and delivery. Delivery team were professional, friendly and efficient, and of course super clean and cautious. Thank you.
Response: We are very grateful that you took the time to provide us with this positive experience you had with Claudia and our delivery team. We look forward to having the pleasure to welcome you again in our showroom. Thank you.

Noura Khayat: Regular customer here, and recently used their moving services for some of the bigger/trickier pieces going to our new place. Tim and Danielo did a fantastic job - efficient, clean, painless. A gem of a find for the furniture and moving industries!
Response: Thank you Noura for taking the time to leave us a review and choosing our moving services for our items that are more "technical". If you are happy, then we are! We look forward to seeing you again in our showroom.

Rob Streicker: I cannot say enough nice things about BoConcept DC and its owner Tim Machenaud. I purchased an office chair from this shop almost 5 years ago and it held up beautifully until one of the wheels popped off -- it appeared that normal wear and tear had stripped a bolt of its threading. Despite the chair being out of warranty, Tim immediately offered to replace the entire chair at no cost to me. It was available to pick up from the showroom the next day. This is customer service at its finest. I'm now sitting in my new chair writing this review -- a very happy customer.
Response: Thank you Rob for your comment, the whole BoConcept team works hard to provide the best service we can for our customer's satisfaction. In my opinion, the key to the future of retail is going the extra mile for our customers.

Patricia Strohm: The team at Bo Concept did a terrific job in helping me find the right furniture for my new place. Ayman came and measured and presented a custom look that is elegant and comfortable. The delivery men were equally helpful. Tim is an excellent manager. I've always liked the furniture and other products at Bo Concepts but the Georgetown store is the best (better than the ones in London) I have visited.
Response: Thank you Patricia for taking the time and leaving us your feedback. We work hard everyday as our only focus is your satisfaction. We look forward to welcoming you back for a good coffee, for your next furniture need or for both !!

Laura Lee: Seriously, the best customer service EVER!. We bought a couch and a rug here and Tim is so expeditious with his replies to anything we needed. There was a little piece of fabric that was sticking out after we got it delivered and he came right away to fix it. The delivery was also the BEST delivery experience I have ever had. SOOOOO OD professional! The inside of the moving vehicle was even cleaner than my house! Definitely NOT a 3rd party delivery service and fake white glove delivery. They wore booties when they came into the house, came within the time frame of said delivery, and gave 20-25 mins notice as promised. I would DEFINITELY recommend them to ANYONE! Superb 5 star service.
Response: Thank you Laura for your kind review. We have an amazing team in the store and in our own warehouse. Everyone is extremely dedicated to provide an outstanding experience to all our clients. We will continue to aim for the highest level of service as this is in our DNA and it's the only future to brick and mortar stores.

5. Theodore's Modern Furniture

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30 reviews
Theodore's Modern Furniture
Prices
4.4
Product Quality
4.3
Services
4.3
Professionalism
4.3
Attention
4.3

Address: 2233 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 333-2300

Guy: Furniture store


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Theodore's Modern Furniture: what do users think?


peter buttecali: I fully enjoyed my experience in working with Theodore's, they have great selection, fantastic designs and excellent service from initial visit through delivery. I am a professional designer and painfully picky -- they had the perfect set of Italian-post-modern style dining chairs that the absolute best design and most comfortable I found in the entire DC area (and I searched every upscale store we have here). I can sit in them for hours! The pricing was comparable, if not competitive, to other high-quality furniture resources both in-town and online. Marian was particularly helpful, professional and responsive start to finish. I will be shopping there first for items where design and quality matter most.

Susana Ferrando: Theodore has a collection of furniture with different styles which is great since you find in one place items from different designers. Most of the furniture is made in Italy. The quality and craftsmanship is superb, the design is beautiful and the customer service is excellent. We purchased several times and Sandy helped us with the selection of fabrics, colors as well as with the design in the living room. She is a very competent designer with a great eye for space, dimensions and colors. I strongly recommend Theodore and specially Sandy.

Jacqueline Haynes: The pieces I purchased at Theodores are perfect for my room. Marion was exceptionally creative (and patient with me) on this project. i highly recommend the store and Marian specifically.

Aline Martinez: I love Theodore's! I have bought my furniture from Theodore's for 30 years. They have unique, beautiful, well-made pieces and the staff are wonderful! I am so glad they are in DC. Thank you for all you do.

m s: Theodores is our go to place for contemporary furnishings of exceptional quality, as well as design ideas for our home. Janice has helped us create what I call "organic contemporary" in our home. We've also had wonderful help from Marian, who is efficient and knowledgeable. A gem in DC!

Elaine Bodlander: We had a great experience with Marian Henein at Theodores. She went out of her way to help us select and order a new sofa. She came to the house to measure, made sure everything was correct and made the experience so enjoyable. Would definately reccommend her!

Mehran Bayram: We have been a customer of Theodore for some time now. In addition to a rich lineup of elegant furniture offerings, their service quality is phenomenon. Sandi has a wealth of knowledge about all their offering and matching it to our taste. She is a great decorator with great imagination and taste. She visited our home to give us ideas about furniture. From the moment she walked in she was full of ideas about what to do with what we had and complimenting them with Theodore’s offering without trying to sell us what we didn’t need. Sandi is very friendly, professional and attentive. We wouldn’t hesitate recommending Theodore and Sandi.

Paul Baldwin: A true DC institution. Theodore’s has a rotating arsenal of one of a kind pieces that has kept me coming back for nearly two decades. I have never questioned the value, particularly when I consider the bespoke service that is attached to all of their products. I still have my first pieces purchased in 2003 for my first apartment. Since then, I stop by and pick something up every time I move. Classic and timeless elegance with five star service. Ask for Marian!

Guilherme R: Theodore's furniture selection is unmatched. Really happy with my recent purchase. Marian has been great throughout the whole process.

Vic Chen: We really enjoyed our experience with Theodore's. We love Italian designs and they have incredible selections that we could't find from anywhere else. The service was very warm and kind as well. Highly recommended!

6. Resource Furniture

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4 reviews
Resource Furniture
Prices
2.9
Product Quality
3
Services
2.9
Professionalism
2.9
Attention
2.9

Address: 3340 Cady's Alley NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 9:30AM Thu

Telephone: (202) 750-6327

Guy: Furniture store


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Resource Furniture: what do users think?


Joseph Coules: I do not recommend. The product is expensive and the customer service is very poor.
Response: Dear Joseph, We are very sorry that your experience was not a positive one. We felt terrible when we had to reschedule your installation, and we did everything we could to make it happen as quickly and as smoothly as possible. If there is anything you need, please let us know. We hope you are enjoying your new wall bed.

Marcia Selva: As they say .... if all goes well great but if not they do not help or follow through. We do not nor can we recomend
Response: Dear Marcia, We are sorry that we were unable to help you disassemble, store, and move your existing wall bed. Unfortunately, we do not have storage facilities and our installation team is typically booked out several week in advance. We truly wish we could have helped manage this part of your move to make things easier for you, and we hope to be of service to you in the future.

Chris Tomko: Very cool tables and wall units that transform into bigger tables, beds, desks etc. Super high prices though.

Kai McHenry: They have some nice people and even better pieces.

7. Blu Dot

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8 reviews
Blu Dot
Prices
3.5
Product Quality
3.5
Services
3.6
Professionalism
3.5
Attention
3.5

Address: 3333 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 770-4560

Guy: Furniture store


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Blu Dot: what do users think?


Paula Rezende: I have regretted buying the Woodrow Bed. After one year of purchase, the sides are peeling off and the slats keep falling with every move. Worst of all is their customer service. I have been trying to reach them, but they just don't call me back.

James Kim: If I can give 0 star, I would give it to Blu Dot. I bought a 2nd best dining table early January with a foreign issued credit card. There was a transaction issue with the purchase because of the credit card address issue or something. They did not tell me exactly what the problem was but they tried 6-7 times. 1 transaction went through as authorization (pending charge). Then they dropped the authorization because of their accounting issues (again, I am not well informed why they backed out). The drop was not reflected to my credit account (still a month later) so I asked their accounting to provide a proof that the authorization was dropped. Store manager and accounting team did not respond to my email at lease. Store manager is not returning my call (I called her 3 times this week). The sales person does not know how to handle this situation so the store manager was involved but the customer service is very poor. I am not particularly complaining about the service that DC store provides but I am complaining more about the customer service that Blu Dot provides. Worst experience ever. I still have this charge on my credit card and I can't let my credit card company know that the charge is dropped because they are not providing the proof. So poorly executed customer service.

Daniel Schrei: Beautiful furniture showroom in the heart of Georgetown. If you're looking for Scandinavian-inspired modern furniture this is the place!

Paul Fisher: Cheap looking furniture. Outdated design. Zero originality. Very nice staff ... hence the two stars.

Manfred Phemister: Great selection and helpful staff

8. CB2

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167 reviews
CB2
Prices
3.9
Product Quality
3.8
Services
3.8
Professionalism
3.8
Attention
3.8

Address: 3307 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 333-6204

Guy: Furniture store


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CB2: what do users think?


Jamie X: I am a huge fan of the CB2 brand. I visited the store to see some of the contents in my online cart in person. I loved every piece just as much as I did online. The showroom itself is okay. Georgetown is always busy. One plus is the complimentary validation of parking if you visit the store for 1 hour. They did have floor models of a lot of the more featured pieces. I felt the rug selection was a little lacking. And the selection of lighting was also lacking. Overall if you know what your looking for you trip will be worth it. The sales staff was friendly and helpful with out being pushy...another plus.

Samantha Angel: This store permanently closed on Feb 20, 2022. They will open a new store in the Tysons Corner area in Virginia, not sure when. So even shopping online is tricky, because they still have stuff packed up at this store and no news on when or where the new store will be set up. Otherwise love their products! Especially the Drift Reactive Indigo Dinner Plates! But when you try to order online it shows in stock, you pay and then receive emails it's not in stock and they cancel your order. Then the website still shows it in stock, what's going on Crate and Barrel 2? CB2... come on now, we love your stuff now make it easier for us to buy them.

Aref Darzi: One of the worst experiences I ever had in ordering furniture. I placed an order for a coffee table, a floor lamp, and a a set of dinnerware and flatware. The coffee table delivered damaged one week later than their estimated time and I needed to wait for 11 more days to get it replaced. The floor lamp is right now 1.5 months delayed without any updates from CB2. The dinnerware set was delivered with some broken pieces, I asked for replacing, after 2 weeks they sent it to a wrong number. It is a mess. I don't recommend placing any order from CB2 unless you can see the actual item in the store and pick it up right away. It has been a disastrous experience.
Response: Hi Aref! We really appreciate the feedback and do sincerely apologize about the negative experience you have encountered with the damaged items and the delays. Please understand that we’re doing our best to meet the needs of our customers while supporting the safety of our associates during this time. Like many other businesses, COVID-19 has impacted our daily operations including social distancing guidelines and constraints with shipping and delivery networks. Thank you for your patience and understanding. Feel free to send us a DM for additional information. -Porcha

Nikki Banner: Beautiful store with LOTs of sales associates. But not one does design and can’t give input. You have to book an appointment online. They also are promoting 15% off on their site but they weren’t knowledgeable in store. Could definitely be improved. For those buying put your email in online and get the promo code. Promo code can be used in store

Sha Mar: I love this store. Staffs are friendly, polite and professional! Furnitures are modern, stylish and elegant! Atmosphere is fantastic!!!!! You can spend hours and hours looking around and nobody would even bother you! This is my kind of furniture store! They recently added natural plants into their designs looks like heaven on earth to me! You should definitely check out their new designs, details, their new fresh plans with pots and etc ... super stylish and very up to-date with modern style of living plus the touch of nature which is perfect.

Muge Sherdil: This place is awesome! We have been furnishing our entire home from here. The place is inviting and very cute, but above all, customer service is above and beyond. They are always friendly, helpful and very accommodating. At a particularly busy time a few days ago we paid another visit to the store and we were catered to with such care it is unbelievable. Ray and Britanny went out of their way to make it convenient for us and always kept their friendly demeanor. Thank you so much!

Idan F: One of the most amazing store in DC area!!We have so many great products of CB2.Find them also in downtown SFO, and couldn't wait :))

TANER Karagoz: I bought kitchen cabinet handles from cb2, very nice and high quality

Lilian Hu Nguyen: Lovely store with plentiful associates right on main and main of Gtown. The associates here are super pleasant and helpful as well. Possibly due to demand in the area as the only store, but the inventory is consistently pretty low or non existent.

Sara Tenney: I had a bad experience with the store manager. I returned pillow cases and she told me they were used which they weren’t. Apparently my cats had climbed into the bag which cats are known to do and the pillow cases had cat hair on them. It was of course what she should have inquired but it was clear she didn’t believe me when I said they weren’t and I felt terrible that she believed I was lying. She could have handled the situation with a lot more grace. I won’t be back
Response: We sincerely apologize for your recent experience and for any inconvenience this may have caused you! We appreciate the time you have taken to write to us and share this feedback. We will pass this feedback to the appropriate team. Thanks! -Tricia

9. Lovesac

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15 reviews
Lovesac
Prices
4.6
Product Quality
4.7
Services
4.6
Professionalism
4.6
Attention
4.6

Address: 1506 14th St NW, Washington, DC 20005

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 843-9354

Guy: Furniture store


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Janee Stanley: I have been to a couple of Lovesac stores during my furniture shopping experience but the Logan circle was by far the best! From the beginning Evan (the manager) was so welcoming and personable. Duane was also working that day and he was just as friendly and welcoming. Evan listened and helped me through the whole process and assured me we would get our furniture in a timely manner. Due to other issues at other furniture stores (Havertys,etc.) ; they were giving a 6-9 month shipping date so this was perfect! It took maybe 5 minutes to place my order. Will definitely return and I highly recommend this location.

anngela hanks: Duane was the best throughout my purchasing process! He was knowledgeable, patient and of course professional. He helped me to understand the differences in the plush, he helped me figure out the best color for my purchase and explained the different accessories. He didn’t pressure me at all! He was just an overall cool guy who was easy to work with. Love Sac give that man more money and his flowers!

K Hearon: Duane and Taylor are AWESOME! As I was in the area checking out a few stores for a new sectional, I came upon the LOVESAC store. Duane and Taylor were both knowledgeable and accommodating as I requested they shift and rearrange the showroom samples to get a better idea of the LOVESAC. They patiently answered every question, arranged and rearranged the blocks. They were great, so much so I decided to purchase the LOVESAC!

Laura: Evan was amazing. He was helpful, polite, knowledgeable. I really appreciated him letting me put together a part to ensure I knew what to do once mine arrives

Liz Carmer: Duane was the perfect salesman. He was perfect in that we felt like we learned everything we needed to buy but felt NO PRESSURE. And we DID buy Love Sac! Delivery soon!

William Henderson: We were told that it would take the maximum three weeks for total delivery and we would get tracking numbers within the week. We started coordinating the removal of old sectional and painting of basement. On informed us there was a delay on the Tonal Sterling Lux Chenille until we called the sales person. We had to push back all plans for five weeks instead of three weeks. Very disappointed in the lack of communication and follow through.

aleisha kirsch: Great experience at Lovesac Logan Circle! Our sales associate was very informative and attentive. We will be returning to this store when we are ready to make our purchase.

Ayanah George: Great shopping experience and expertise. It was a joy to walk in the store and see the products. I was giving great information on each section, how they fit together and how to arrange them. I highly recommend Lovesac.

Lauren Williamson: People at Lovesac were super helpful, kind, and patient! Made the couch buying process so easy

Robert Pearson: Duane was great and I love the products and experience.

10. Z Modern Furniture Store

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55 reviews
Z Modern Furniture Store
Prices
3.4
Product Quality
3.4
Services
3.5
Professionalism
3.4
Attention
3.4

Address: 5618 General Washington Dr, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 941-5042

Guy: Furniture store


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Casey Turner: I recently ordered a Murphy cabinet from Z Modern Furniture, purchased it over the phone, directly from Gus. He was able to get it delivered the next day. Unfortunately, it was damaged and did not close properly. I contacted Gus, he was very professional, and asked that I send some pictures of the damage. After receiving the pictures, he scheduled delivery of a new unit, and had his delivery staff verify that unit was 100% before they left. Top notch customer service, will shop again from Z & Gus!

Shawna Gerlock: Gus was incredible to work with from the beginning of the project and throughout the entire project to completion. We are designers based in Toronto, Canada and it was crucial that we had someone who was highly organized and detailed especially as we were working from out of town, making the logistics a bit more complicated. We shipped and stored furniture for a complete home (roughly 9,000 sq feet) with Z-Furniture Warehouse for probably just over a year. Gus was constantly updating us on shipment arrivals and worked with us to create a tracking system that made sense for our needs. We had worked previously with another warehouse in DC and had experienced many issues with missing items and items that were not properly accounted for which was a huge headache for us. This was not the case with Gus, he had detailed records of everything that he received and delivered. He was incredibly easy to work with and when we were unable to make it to DC during our delivery due to COVID19 he and his team were able to deliver and assemble all stored furniture without any issues. We set up all 9,000 sq ft of furniture in this home over the course of a week so having someone organized was absolutely crucial. Being remote for a delivery of this scale was hard enough and having Z-Furniture Warehouse as our team on the ground helped make the process as smooth as possible. He also had great resources for helping fix furniture items that did arrive with damage. I was hesitant initially with the limited information online and we were putting our trust in Z-Furniture without any recommendations, but working with Gus and Z-Furniture was one of the best decisions we could have made for this project. He was also always easy to get a hold of when needed whether by email or phone -- he really came through for us in a big way. I would highly recommend Z-Furniture for receiving, storage, and moving services. It is only a shame that he is not local so we could work with him on all of our Toronto jobs.

DAMHA DUOAS: I've been dealing with Z Modern Furniture for years. My latest purchase was a bar made by Pulaski Furniture and it is very nice and well built. I get compliments on it all the time. The price was reasonable and delivery and setup was very efficient. See Gus and he'll take care of you. Highly recommended.
Response: Thank you Damha. It was our pleasure to serve you.

Carmela Busso: Excellent in store experience. We first met Kyle and were impressed with his professionalism and the sofas he directed us to. We went back several days later to order and were taken care of by the owner. We purchased 2 sofas and, as promised, they were delivered within 1 week. The quality of the furniture is excellent; store service terrific; delivery men clean and professional and on time. I highly recommend this store.

Janice W: We received a delivery of office furniture today. Our office is on the second floor of a walkup building. Your three men were EXCELLENT in their service -- very courteous, taking extra care in carrying up the pieces and carefully setting them down in order to avoid nicking or scratching the pieces. I cannot say enough good things about these fine young men. I even asked for business cards for any future referrals! Please recognize them for their hard work.
Response: Thank you so much Janice. You are a pleasure to work with.

Jen Genealogy: I ordered a item from their website on 8/23. First it was weird that you have to wait for an email to get a delivery charge. Never received an email!!! Called them and he said his system was down and would call me back, he never did.

Vijitha Lanka: These guys are just insane!Worst customer service ever,We ordered our furniture in December and did not get the shipment yet until today i.e May .And Now they say that they received the shipment to their store but do not have people to ship it to our house until a week .Cant believe they are still holding our furniture for silly reasons. Beware people.think before you buy something from them.

Sacco & Venzetti: Stopped by today, decent furniture but ridiculously overpriced. I Googled the office chair I was interested in, and they were charging more than double the price of every other retailer. And the guy running the shop (owner or manager) was a total joke. Unhelpful, unfriendly, not knowledgeable about his products - just no comprehension of customer service whatsoever. Pass.

Michelle Bishop: I love the furniture I ordered, although it was pretty expensive. My problem lies more with the customer service. I was told it would take no more than two weeks for my order to come in. Around the three week mark, I called to check in. At that point I was told that it would take no less than four weeks. When my order finally came in, we scheduled delivery. The delivery window was three hours, but the deliver truck showed up over four hours after that window ended. Given that the delivery window started in the morning and set up was not done until 7pm that night - this literally consumed my entire day off. No one called me to let me know that delivery would be late, and every time I called I was told "they just left the last customer and are on their way to you. no more than 15 minutes." I would wait 30-60 minutes before calling again to be told the same thing 3 or 4 times. Being so late is one thing, but unapologetically lying to me and refusing to be more forthcoming so that I can adequately plan my day around the delivery was rude, irresponsible, and terrible customer service. I asked for something to make up for this, and they promised to speak with the owner and call me back. That was several days ago, and I have not heard back. Given that they charged my credit card for the order ages ago, I expect that they will never speak to me again. Seriously, don't work with this company.

Brian Jordan: Failed to meet or come close to promised date, poor customer service, and broke their promises to me. Ordered 28 Sep, to be available within 1 week (5 Oct). Was not available until today, 17 Oct. I repeatedly had to call to inquire on status. At each call, the date moved back. On Wed, 15 Oct, I proposed to cancel the order, and Zfurniture agreed to include free delivery and assembly, and that it would be delivered by Friday, 17 Oct. 17 Oct I called to learn status. It arrived too late to be delivered that day, so I proposed to cancel the order. Zfurniture then promised to hire someone to deliver Friday afternoon. The delivery arrived Friday afternoon, but the delivery man said he was not performing assembly. I called Zfurniture yet again, and they denied offering assembly, but would do it for $75. I disagreed and told them they owed me assembly. They said no. I threatened to cancel, but they said they would not refund $75 of my payment due to the delivery. I let them know I would provide appropriate feedback on the web. UPDATE: I opened the first box (they delivered 3), and it was black, vice the cream I ordered. I looked at the lables on the three boxes, and each was a different color. I called Z-furniture, they asked for time to figure out what happened. They called back to report they had delivered me three separate items, one of which was mine (and the correct color!). They agree to provide assembly of my chair if I would hold the other two items until the next day for pickup. They did come as promised the next day, and assemble my recliner, and picked up the errant deliveries.

11. Casa Furniture - DC

LEAVE AN OPINION
20 reviews
Casa Furniture - DC
Prices
3.4
Product Quality
3.3
Services
3.3
Professionalism
3.3
Attention
3.3

Address: 3457 14th St NW, Washington, DC 20010

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 758-2589

Guy: Mattress store


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Casa Furniture - DC: what do users think?


Breanna Fogel: bought a couch from this company earlier this week. it was supposed to be delivered tuesday or wednesday. then we got a call saying it would be delivered today, thursday, at 4:30. it’s now 7:09. still no couch. if not received by saturday, i’ll be taking my receipts to the bank and filing a fraudulent dispute.

J W: Last purchase I made was pressure into getting and never likedSet of collectors

NIKKI HARRIS: I just tried calling the store on 14th Street to let them know my internet server isn't letting me access the website due to security certificate expired 25 days ago. That makes their website unsafe for personal info like credit card numbers, bank accounts, messages etc. could be hacked from people's devices. The lady whose name is, Clarissa answered the phone, I talked for maybe 20 seconds before she asked me to hold on. She proceeded to take another call. She didn't press mute or actually put me on hold because I could hear her entire conversation. She spoke in Spanish during that call and it was more than the time she even listen to what my concerns were. I hung up because I didn't want to continue to listen to her talk to another caller. Furthermore, I don't understand a lot of Spanish. A professional should have finish helping me or answer the other call and put them on hold and continue helping me. Lost a potential customer🙄

Rashaun Parks: They don't speak English at all. I mean... I'm OK if maybe you could speak enough English to sell me the bed.

Kimberly Caldera: Good price but quality sucks my mattress is so hard it’s uncomfortable.

Amor Furniture: Best of the best for price, price and quality. For real, best secret in D.C.

Ashley Gudiel: (Translated by Google) Very bad, the boy who answered me treated me very badly, he just wanted to make an order for a bed and he told me that he didn't have time to talk to people who don't speak English and being Latino, then he told me to do it online and I did, but now They tell me that they no longer have. The bed is available and they can't return my money and I call on Tuesday. And now Thursday again and what they do is cut (Original) Muy malos el muchacho que me contestó me trato muy mal solo quería aser una orden de una cama y él me dijo que él no tenía tiempo para hablar con personas que no hablan inglés y siendo latino luego me dijo agalo en linia y lo ise pero ahora me disen que ya no tiene. La cama disponible y que no me pueden regresar el dinero y yo llame el martes. Y ahora jueves de nuevo y lo que asen es cortar

Vero Duran: (Translated by Google) Poor quality on July 20 I bought some furniture they looked good but after a few days when I brought a visit to my house three of my friends sat in a three-person furniture and painfully broke one of the seat mattresses, now I try to contact me with them with test photos and my receipt and what they doubt me is that it cannot be done (exchange) I do not recommend anyone to make purchases in this place. (bad place to shopping) (Original) Mala calidad el 20 de julio compre unos muebles se miraban bien pero al pasar unos dias cuando traje visita a mi casa tres de mis amigos se sentaron en en mueble de tres personas y penosamente se rompio unos de los colchones de asiento ,haora trato de contactarme con ellos con fotos de prueba y mi recivo y lo que me ducen es que no se puede aser( exchange ) no recomiendo a nadie hacer compras en este lugar. ( bad place to shopping)

Damaris Pernia: (Translated by Google) This has the three B good pretty and cheap. This is the best place to buy furniture for your home, they are the best in quality and in prices, I really recommend them, I recommend it, everyone should come. (Original) Esto tiene las tres B bueno bonitos y baratos. Este es el mejor lugar para comprar muebles para tu hogar son los mejores en calidad y en precios se los recomiendo de veras se lo recomiendo todos deben venir😃😃😄

Caroline CC: (Translated by Google) No responsible and are only excuses because to date I have not received my order. I neither recommend it nor would go shopping at this store. (Original) Nada de responsables y solo son excusas porque a la fecha no he recibido mi pedido. Ni lo recomiendo ni volvería a ir a comprar a esta tienda .

12. Warehouse Showrooms

LEAVE AN OPINION
91 reviews
Warehouse Showrooms
Prices
4.8
Product Quality
4.9
Services
4.8
Professionalism
4.8
Attention
4.8

Address: 5641 General Washington Dr UNIT K, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 256-2497

Guy: Furniture store


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Jennifer Zydney: My best customer experiences come about when someone I do business with makes a problem go away. That was the case with Warehouse Showrooms. Knowing lead times are stretched, we ordered some outdoor furniture well ahead of when we’d need it. When we approached the date that we thought we’d take delivery, we learned there had been some miscommunication about how/when the delivery would occur. Warehouse Showrooms really bent over backwards to address the situation and make it work for us. Super helpful and responsive customer service. Furniture delivery guys were great too, very friendly and helpful. Can’t wait to enjoy our Polywood rockers!

Sara Barth: Warehouse Showrooms is great! We purchased a bedroom set and couldn’t be happier. Excellent quality solid wood furniture at reasonable prices. The staff at Warehouse Showrooms are so easy to work with and gave us realistic expectations about delivery timelines. We ended up adding a piece to our order a few weeks after our initial order was placed and they did not charge us for the second delivery. We’ll definitely shop with Warehouse Showrooms again!

Margaret Veenstra: This local business is great! The shopkeepers are friendly and helpful. All the furniture is made in America! Much of the wood furniture is crafted by Amish. We find value and quality in everything that we purchase here. We’ve previously purchased a bedroom set and today we purchased a couple mattress sets and a bed. We can’t wait til delivery day! Support local business, you wil not be disappointed.

Barry Rosman: We bought 5 matching walnut chairs to go with our new Live Edge table. The chairs legs were too wide to fit 2 chairs side by side. After some discussion, the came up with an innovative solution to move the table legs at no charge. They saved the day and fixed it within 24 hours. That is service. They are very helpful, creative and very easy to do business with.

David White: Great experience with Jorge for prior purchases, hand-made Amish furniture is awesome and we've enjoyed it thus far.

Janet LZ: BEAUTIFUL FURNITURE!! Warehouse Showrooms has gorgeous furniture! The quality is outstanding and the prices are very reasonable! Helpful sales personnel. I have bought at least 12 pieces from this store and have never been disappointed. Many of the items can be customized. This place is awesome!

Samuel Hodgson: This store offers beautiful, high quality, and very functional furniture. The staff is friendly, and the service both before and after purchase is phenomenal. My fiancée and I have returned to them for multiple items, and had an outstanding experience each time. We struggled at other stores to find items to fit our budget, needs, and aesthetic preferences, but Warehouse Showrooms has always come through. I cannot recommend them highly enough.

Alek Cannan: High quality, hand made, solid wood furniture at fair prices. This showroom is excellent and the staff are really knowledgeable, helpful, and friendly. We visited the showroom looking for a dining set and a sleeper sofa. We were really impressed with the range of options available and the high quality workmanship. And most items are very customizable to adjust sizes and wood types and finishes to match just what you are looking for. We are really impressed and would highly recommend this shop to anyone looking for long lasting furniture.

Paula Lewis: Great experience. We wanted to try out a particular brand of chair before ordering a set online. Warehouse Showrooms had great customer service and after we decided we did like the chairs, they were able to order them for us at a better price than we would have gotten buying directly from the manufacturer. They also had a wide selection of other really nice furniture. Would definitely shop there again.

iktibar rapkat: We ordered 2 beautiful real Leather brown couches and we couldn’t be any happier with it. Andy has been great help, delivery guys were super nice. Price is very reasonable, quality of the couches are phenomenal!!!

13. Calligaris

LEAVE AN OPINION
29 reviews
Calligaris
Prices
4.6
Product Quality
4.6
Services
4.7
Professionalism
4.6
Attention
4.6

Address: 3328 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 244-5544

Guy: Furniture store


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Nina M.: I LOVE THAT THEY HAVE A LIST OF INVENTORY THAT WILL SHIP QUICKLY instead of waiting months and months for high end furniture. I loved everything about my experience with the staff and delivery team. They were extremely helpful, patient, knowledgeable and professional with helping me decide what pieces to choose. They were on time with delivery and installation was quick and efficient. Not to mention, my husband and I are very satisfied with the product and we love our new pieces. I'm going back for more furniture next week!!

Gabriel Hawi: Smanatha is great! She was patient and provided great insight that was very helpful in deciding what to buy! The delivery service was on time! The guys were great. They did everything possible to make delivering my furniture easy and smooth! Thank you Sam! You can’t go wrong with Calligaris.

Sara Boyer: I love high end furniture that is built well but I also love customer service that makes me feel important and I received both at Calligaris. The associate was knowledgeable and super helpful in helping us decide which chairs to buy! Can't wait to receive my pieces!

James A.: I first became aware of Calligaris when I was purchased a new condo in DC and came across their store at the old location in Friendship Heights. I really liked their contemporary design which had the look I was going for without being overly modern. I was afraid at first that it was going to be too expensive but was pleasantly surprised at how reasonable the prices were for real Italian made furniture. Much better than other contemporary/ modern furniture stores I shopped. Other stores were either ridiculously expensive or if slightly cheaper felt basically like Ikea furniture that I knew would fall apart after a year or less of use. I ended up buying a dining table, buffet and media/entertainment center from Calligaris on my first visit. These pieces make my place and I've received many compliments on them and everyone asking me where I got them. Going on 2 years plus now with my original purchase and everything is still perfect. More recently I have since visited their new location in Georgetown on several occasions and have picked up accent pieces, extra dining chairs, a swivel chair for the living room and entryway furniture. The staff that work there are very helpful when you need help. They aren't pushy and don't follow you around when you're just taking a look, which I can't stand. They know their furniture very well and helped me a lot in making the right design and space decisions for my place. A lot of what I ordered was in stock or was delivered within a week or two. Delivery was right on time and they brought everything to my unit, unpacked it, assembled, put things in place for me and cleaned up nicely. Regardless of your style it is definitely worth checking out Calliagaris before you make a decision to buy elsewhere.

Nevena Ilieva: Very patient, friendly and helpful. Also flexible with some of my requirements. Good financing options too. Now let us see how the actual delivery goes. Will buy other things from them.

Richard Amdur: Very nice selection, high quality, lots of choices of sizes, fabrics, woods, etc. Prices are very reasonable & sales people work with you and are friendly. They delivered our last pieces faster than expected.

World Traveller: Samantha and Marsha were extremely knowledgeable and professional. Their ideas and insights were invaluable. And the products are sooo beautiful! 5 *!

hilary wehr: Wonderful experience with Samantha! We left with exactly what we wanted and we will definitely return to purchase more quality pieces for our home.

Liliana Silva: Marsha and Filomena were wonderful to work with! Marsha offered many options and alternatives for our bar stools. We will definitely be back!

Camila Pérez: We had a very pleasant experience. The furniture is really nice and Samantha treated us very well!

14. Crate & Barrel

LEAVE AN OPINION
117 reviews
Crate & Barrel
Prices
4.1
Product Quality
4
Services
4
Professionalism
4
Attention
4

Address: 4820 Massachusetts Ave NW, Washington, DC 20016

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 364-6100

Guy: Furniture store


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Mary T.: Helpful customer service, and wonderful selection. A very enjoyable shopping experience. Would come back! Only negative was one employee, possibly a manager, Lisa. The associate checking us out asked her for help, she came over obviously annoyed with him then ignored us standing directly in front of her. This male associate was kind, friendly and helpful. He went out of his way to help us. It bothered me that she would treat him this way, especially in front of customers. Maybe she was having a day or was exhausted but it was off putting.

Noah Merlin: Here is why you should never buy a piece of furniture that is "In Stock" at Crate & Barrel again: - My wife and I were looking for two swivel chairs in stock, so we could get them relatively soon and not wait the insane lead times that all new furniture has right now. - We went to Crate & Barrel on 12/24/21: Our sales rep at Crate & Barrel told us our two Drew Swivel chairs were both in stock (~$1,900 total for the two). - We decided to purchase the two chairs on the basis they were in stock. We were told they would be delivered in two weeks (two weeks from 12/24 is 1/7/22). - On 1/5 we received an email that they were being delayed and would be delivered in mid January. We called the store because we thought it was odd that items that are in stock in the warehouse could be delivered. When calling in, we were told that the items actually were not in stock. They offered us a $150 gift card once the item was delivered to make up for it. I did not accept, but they weren't willing to do anything else. - Every two weeks our item was delayed longer, and we were sent an email saying the items would be delivered two weeks later. - This morning, on 2/22/22, we received an email, stating the delivery would be in early March. It has been delayed for two months now, when we had a two-week lead time. So I sent an email to customer support, stating that I would like a 50% refund. Instead of reaching out to me, they emailed me to let me know my order has been cancelled and I have been provided a refund. I have now waited since 12/24/21 (two months) since the order. I have no swivel chairs. I have no order. I now need to begin the search for chairs all over again. I called support at the store, they said they couldn't do anything and I needed to contact corporate. I contacted corporate, and Elaine tried to explain to me that it was my fault for not reading the receipt and that it didn't matter what the sales rep said to deceive my wife and myself into buying these chairs which never came. PLEASE DO YOURSELF A FAVOR AND DO NOT BUY FURNITURE FROM THIS STORE. Crate & Barrel has now admitted to me several times that they have an inventory system bug that makes it so they do not know when an item is in stock or not. This could be true, or they might use it as an excuse for predatory business practices, intentionally misleading consumers into making purchases they may not otherwise. If it is true, they do not account for their errors and expect the consumer to pay for it instead. Goodbye Crate & Barrel forever.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced with your recent purchase. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience and we appreciate the time you have taken to write to us and share this feedback. We regret that we were not able to provide you with the positive purchasing experience that we wish for all of our customers. If you could reach out privately at 202-364-6100 with the order number, it will help us address your concerns. We hope we will be able to better meet your expectations in the future. -Cassie

Nikolas G: This is a great location with incredibly friendly staff. The design team is always happy to help and the sales team are helpful and available without being pushy or too present. Good selection, very well organized, beautiful layout.

Leo Sheridan: Liz D. came to my rescue when a 3rd party courier service lost a Christmas present! I can't say enough about how professional she was throughout the entire dramatic ordeal. Liz honestly saved Christmas. I've been a customer of Crate for quite some time. I even worked for the company many moons ago. I was astounded by how swiftly Liz handled everything, and she did it during THE MOST busiest time of year!

Jennifer Lee: Very nice community type center for shopping Crate and Barrel is great some nice restaurants and parking if you want to pay for it. It is near American University so you see lots of students around and lots of pedestrians. It's right off Massachusetts avenue so it is bus accessible only as far as public transportation.

Vishal Sinha: This is another good location for Crate and Barrel. The only negative shopping here is the scant parking options. Once you are in the store, the experience is worth the parking issue. The store is laid out well making shopping a good experience. It's hard not to buy more than what we had in mind! The staff is friendly and always ready to help answer any questions. The selection at that store is quite good and we like the products sold here. Or kitchen is stocked with many of the essentials from Crate and Barrel!

Tommy Tang: Very nice and east pickup experience! The stuffs are so nice!

Mohammed Audi: Great quality, just downright horrendous service. We bought all of our furniture across 6 months and it's all really sturdy, high end and elegant. They've done a great job in modern design. If follow-up services mean anything to you, such as eventually replacing sofa cushions, you need to find another place. Any form of follow up requires months of chasing down, pleading and disappointment.

Ardavan Tookaloo: Very modern and beautiful. I like this place a lot. You will never walk out empty handed.

Aysenur Melek: We had an awful experience here. Arlington deserves better. Keep your business to better places. They make people feel as if the stuff in the store is more valuable than them.

15. Miss Pixie's

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104 reviews
Miss Pixie's
Prices
4.4
Product Quality
4.5
Services
4.4
Professionalism
4.4
Attention
4.4

Address: 1626 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 232-8171

Guy: Antique furniture store


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Angus Bennion: This store is great! Lots of fun products.

Erin Wagner: I’ve gotten so many high quality items from Miss Pixie’s over the last several years, but today I’m finally leaving the five star review they’ve always deserved! We had scheduled a delivery for them to bring a table we purchased, and Miss Pixie herself rolled up in a pickup truck this morning right on time. It turns out the delivery drivers were stuck in an elevator, but somehow that didn’t stop them at all! We gave her a hand and she didn’t charge us the usual delivery fee to make up for the trouble (what trouble?!). We look forward to continuing to shop at Miss Pixie’s as we furnish our home.

India Lindsay: Store has a variety of furniture, art, and random decorations. Everything is laid out artistically while still being easy to walk around. Majority of items are on the pricier side, though you can find a few steals. I snagged a painted medium-sized pot hand painted in Italy for $12.

Jace Warble: Miss Pixies is a lovely little shop with beautiful pieces, helpful and knowledgeable staff, and price that matches quality. Definitely worth stopping by!

Amy Clerkin: Nicely curated selection of items at reasonable prices. Owner is very responsive to any concerns. We love our vintage couch

MrIrali: One of the cutest boutique home goods stores in DC. And reasonably priced too

keva bates: It was really nice!! I hadn't ever been in there before. The store was a mix of contemporary and nostalgia. There were comic books, marbles, kitchen tools, and furniture. I can't wait to go back.

Brittney Valcin: I absolutely LOVE Miss Pixie’s!! My mother has raved about this place for a long time and I finally had the pleasure of stopping by. They have a wide variety of things for every taste. So much character! I love to buy random things lol. So of course I bought a few things 🤣. One store that is true to “if you love, BUY IT! It may not be there tomorrow!” I WILL BE BACK

Rachael Brown: Everything is over priced just because they say "antique". But that wasn't even my issue. I was in the store for 10 minutes and passed the store employee and was never greeted. I watched her greet other guests who walked in after me and was super cordial to another guest. Cool. I need to furnish my entire apartment, but I'll take my money to someone who wants it.

Alexandra Goodman: Lovely antique store with some really nice pieces. Prices for some of the larger items were reasonable, but pricing was kind of all over the place. Obvious sets of items (chairs, side tables, glasses, etc.) were priced individually which was weird for an antique store. Other pieces were priced way too high, like $95 for an IKEA mirror or $250 for a simple basic wooden console table (which would have been $50 anywhere else but DC). Overall, I enjoyed this store and walking around inside, but I probably won’t buy here due to the pricing.

16. Bob’s Discount Furniture and Mattress Store

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2309 reviews
Bob’s Discount Furniture and Mattress Store
Prices
4.5
Product Quality
4.5
Services
4.6
Professionalism
4.5
Attention
4.5

Address: 5845 Leesburg Pike, Falls Church, VA 22041

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (571) 451-1200

Guy: Furniture store


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Mary Veach: I had read reviews for this location and saw all the nice stuff said about Wendy so I was so happy when we walked in and were greeted by Wendy!! She was the perfect balance of helpful while still giving us space to browse and discuss what we liked. Whenever we had a question she was easy to find and came right over and had answers to all the questions we asked. We ended up purchasing a couch and the whole process was really straightforward - none of that “add this protection and this feature and this extended warranty” etc etc that you have to muddle through with some sales people. We actually had time to just chit chat while we waited for my husband to tend to our child and Wendy is a genuinely nice person!! Highly recommend a visit to this location… you may even want to call ahead and ask when Wendy is working!!

Hassan M: Got the beat deal . Delivery guys are awesome. Delivery was on exact day and time . I guess 59$ for delivery just threshold (dropoff inside through first door ) with assembly (90$). I don’t need that it was just four legs for my sofa . Customer service is amazing. For delivery person they called 2 minutes before arrival and then dropped it inside my living room. Best thing they took off the shoe before stepping on my carpet and were wearing mask .

John Derik Hutchinson: The website is so easy to navigate. There are so many options, and there are styles for every person’s taste. The customer service representative (Kim) was absolutely wonderful. She was so kind and helpful through the entire process. She even worked past the time she was scheduled to get off to ensure my complete satisfaction. I would and will recommend Bob’s to every person I know!

Tameka Parker: My husband and I visited the Falls Church location. Thus far, customer service has been impeccable. The staff are proactive, informative, and accessible. There is also a great deal of flexibility in the process of making your purchase. The prices are also great. I would definitely recommend them, and they will be amongst our first considerations for any future furniture needs.

Joy Kone: Yasmin was our sales associate and she made us feel like family. Her service exuded integrity, trust and professionalism. She even helped us arrange my new apartment and my parents new home by giving us tips on style and mechanics of the future. She is a class act and is true grace.

Cameron Ball: Me and my boyfriend had such a great experience here! Wendy helped us, and was so personable and knowledgeable and made it such a smooth process. Who knew buying furniture could be so fun? If you come in to this location, definitely ask for Wendy!!!!

Ivan Johnson Jr.: Had an awesome purchase experience. I had visited a total of about 5 stores looking at mattreses. I decided to go with Bob's because of the selection and the great service by my salesperson John and his team. He and also his manager were very informative when explaining the various options to help me choose the right solution. I will probably go back to purchase some other items soon.

John Knippenberg: We just picked up new living room furniture and Jafar made the whole process easy for us. Awesome selection and in-store shopping so you can touch and sit on the furniture to gauge comfortableness, texture and color. A large showroom and very friendly, courteous and knowledge staff. We're very pleased and can't wait for arrival.

Junbin Xian: I bought a full leather power recliner sofa, and the King size bed frame and also my 2 bedroom’s dresser from Bob’s. The shipping was fast and on time, also the deliver guys will call you 20 minutes ahead before they arrived to your home. However, the coworkers following my condos rules to delivered. The furniture both are great quality items, definitely recommended to you guys. 👍

on studio: The WORST furniture store I have ever seen. Oh boy, where can I start? The first day I had ordered set bedroom furniture and sofa which is 1/26/22 they said I'm gonna get all the delivered by 3/23/22 I said, "OK" after a while they told me they don't know when my furniture available for delivery. (disappointment) but still, I have been waiting so patiently. March 13 they said all my orders gonna deliver on 4/2/22 I said "OK(i was happy) and I fix my work schedule to get the delivery but never lasted 😔. Yesterday they called me she told me all my orders were ready to deliver by 03/30/22 which is next week Wednesday I said ok and I fixed my work schedule again. So bad today they tell me my order not available it gonna be ready to deliver by 4/9/22 We just so disappointed because we trust them and we throw away old furniture except only meters. Now we just decide to cancel the order and buy a different furniture store if we can't able to get the order by 4/9/22 no more baby. before you buy make sure they gonna keep the promised day. for me they never. This Store Oh My GOD so unprofessional. I will never go back again.
Response: Hello there. The original date that was provided was based on the most current information available to us at that time. We understand that this delay may cause frustration and we assure you we are doing everything we can to get your merchandise delivered as soon as possible. Unexpected delays have impacted supply chains in most industries. These delays have affected vendors both here in the US and overseas as they were forced to suspend many of their regular services just like we have. With manufacturing product not arriving, limited staff, and delays in cargo, there may be dates that have changed however we still plan on successfully completing delivery to you once it arrives from the manufacturer. If you would like to reach out to us please text your order information to 203-633-7275 and we will have a member of our sales team reach out to you to see if there's something comparable that may be available sooner. Thank you!