Best Shops Where You Can Buy Decorative Objects In Washington Near Me

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1. west elm

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171 reviews
west elm
Prices
5
Product Quality
5
Services
5
Professionalism
5
Attention
5

Address: 1728 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 986-2165

Guy: Furniture store



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west elm: what do users think?


Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.

Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.

Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.

Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!

2. Crate & Barrel

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117 reviews
Crate & Barrel
Prices
5
Product Quality
5
Services
5
Professionalism
5
Attention
5

Address: 4820 Massachusetts Ave NW, Washington, DC 20016

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (202) 364-6100

Guy: Furniture store



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Crate & Barrel: what do users think?


Mary T.: Helpful customer service, and wonderful selection. A very enjoyable shopping experience. Would come back! Only negative was one employee, possibly a manager, Lisa. The associate checking us out asked her for help, she came over obviously annoyed with him then ignored us standing directly in front of her. This male associate was kind, friendly and helpful. He went out of his way to help us. It bothered me that she would treat him this way, especially in front of customers. Maybe she was having a day or was exhausted but it was off putting.

Noah Merlin: Here is why you should never buy a piece of furniture that is "In Stock" at Crate & Barrel again: - My wife and I were looking for two swivel chairs in stock, so we could get them relatively soon and not wait the insane lead times that all new furniture has right now. - We went to Crate & Barrel on 12/24/21: Our sales rep at Crate & Barrel told us our two Drew Swivel chairs were both in stock (~$1,900 total for the two). - We decided to purchase the two chairs on the basis they were in stock. We were told they would be delivered in two weeks (two weeks from 12/24 is 1/7/22). - On 1/5 we received an email that they were being delayed and would be delivered in mid January. We called the store because we thought it was odd that items that are in stock in the warehouse could be delivered. When calling in, we were told that the items actually were not in stock. They offered us a $150 gift card once the item was delivered to make up for it. I did not accept, but they weren't willing to do anything else. - Every two weeks our item was delayed longer, and we were sent an email saying the items would be delivered two weeks later. - This morning, on 2/22/22, we received an email, stating the delivery would be in early March. It has been delayed for two months now, when we had a two-week lead time. So I sent an email to customer support, stating that I would like a 50% refund. Instead of reaching out to me, they emailed me to let me know my order has been cancelled and I have been provided a refund. I have now waited since 12/24/21 (two months) since the order. I have no swivel chairs. I have no order. I now need to begin the search for chairs all over again. I called support at the store, they said they couldn't do anything and I needed to contact corporate. I contacted corporate, and Elaine tried to explain to me that it was my fault for not reading the receipt and that it didn't matter what the sales rep said to deceive my wife and myself into buying these chairs which never came. PLEASE DO YOURSELF A FAVOR AND DO NOT BUY FURNITURE FROM THIS STORE. Crate & Barrel has now admitted to me several times that they have an inventory system bug that makes it so they do not know when an item is in stock or not. This could be true, or they might use it as an excuse for predatory business practices, intentionally misleading consumers into making purchases they may not otherwise. If it is true, they do not account for their errors and expect the consumer to pay for it instead. Goodbye Crate & Barrel forever.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced with your recent purchase. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience and we appreciate the time you have taken to write to us and share this feedback. We regret that we were not able to provide you with the positive purchasing experience that we wish for all of our customers. If you could reach out privately at 202-364-6100 with the order number, it will help us address your concerns. We hope we will be able to better meet your expectations in the future. -Cassie

Nikolas G: This is a great location with incredibly friendly staff. The design team is always happy to help and the sales team are helpful and available without being pushy or too present. Good selection, very well organized, beautiful layout.

Leo Sheridan: Liz D. came to my rescue when a 3rd party courier service lost a Christmas present! I can't say enough about how professional she was throughout the entire dramatic ordeal. Liz honestly saved Christmas. I've been a customer of Crate for quite some time. I even worked for the company many moons ago. I was astounded by how swiftly Liz handled everything, and she did it during THE MOST busiest time of year!

Jennifer Lee: Very nice community type center for shopping Crate and Barrel is great some nice restaurants and parking if you want to pay for it. It is near American University so you see lots of students around and lots of pedestrians. It's right off Massachusetts avenue so it is bus accessible only as far as public transportation.

Vishal Sinha: This is another good location for Crate and Barrel. The only negative shopping here is the scant parking options. Once you are in the store, the experience is worth the parking issue. The store is laid out well making shopping a good experience. It's hard not to buy more than what we had in mind! The staff is friendly and always ready to help answer any questions. The selection at that store is quite good and we like the products sold here. Or kitchen is stocked with many of the essentials from Crate and Barrel!

Tommy Tang: Very nice and east pickup experience! The stuffs are so nice!

Mohammed Audi: Great quality, just downright horrendous service. We bought all of our furniture across 6 months and it's all really sturdy, high end and elegant. They've done a great job in modern design. If follow-up services mean anything to you, such as eventually replacing sofa cushions, you need to find another place. Any form of follow up requires months of chasing down, pleading and disappointment.

Ardavan Tookaloo: Very modern and beautiful. I like this place a lot. You will never walk out empty handed.

Aysenur Melek: We had an awful experience here. Arlington deserves better. Keep your business to better places. They make people feel as if the stuff in the store is more valuable than them.

3. Salt & Sundry

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23 reviews
Salt & Sundry
Prices
4.9
Product Quality
4.8
Services
4.8
Professionalism
4.8
Attention
4.8

Address: 1309 5th St NE, Washington, DC 20002

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 556-1866

Guy: Home goods store



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Salt & Sundry: what do users think?


Alyanna Auer: Great customer service! I bought two handcrafted ceramic mugs for my cousin’s housewarming party. One of the mugs broke prior to her receiving them and this small business replaced the broken mug, no questions asked! They shipped it to NJ very quickly too. I’m very impressed and I will continue to support them!

Anna Brazel: A little expensive but perfect spot for eclectic collection of almost anything you can think of. Great place for gifts.

Speed: rlly wish i had more time to look around when i visited, but i wanted to go get some food too :'-)... the whole shop was super cute! lots of home decor, books, and small gifts... definitely a nice place to browse when u visit Union Market!
Response: Thanks so much! Come back and see us again soon. Hope you enjoyed Union Market!

Chris Harris: Amanda and her team have done an awesome job of creating something special in Washington. In a town with so much new, this was a great addition to the home goods division. If you are looking for a special gift for that housewarming party of your hippest friend or just a special gift for yourself, this is the place to start and end your search. Additionally, something that is so rare in the retail business these days, the team working at SS are so nice!

Brionne Griffin: As my friend put it, this place is like Etsy as a brick-and-mortar store. I bought all my Christmas gifts here because no matter who or what you are looking for, you can find it here. Plus, their inventory is constantly refreshing, so you can always find something new to love.

Shalena Edmunson: Such a cute shop! A variety of unique items that are very reasonably priced.
Response: Thanks so much for stopping by Shalena! We hope to see you at the shops again soon.

Gabriel Shapiro: A typical pricy home goods store with decent selection. I always peak in to see the new selection, and I cannot be the only one because I have never seen anybody actually purchase anything.

Veronica Stefanía Diaz Méndez: The space it's nice and the service great but few/some things are overpriced.

Manfred Phemister: Great selection of gifts and accessories
Response: Thanks for taking the time to share some kind words! As a small business, we really appreciate it! - Amanda

David Stevens: They have a few shops around the city, and they're all great and have great people there to help you
Response: Thanks so much, David! We appreciate the kind words and hope to see you again soon.

4. Room & Board

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165 reviews
Room & Board
Prices
4.8
Product Quality
4.9
Services
4.8
Professionalism
4.8
Attention
4.8

Address: 1840 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (877) 387-0091

Guy: Furniture store



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Mark Weinress: Really like this store, and all the Room & Board locations. Large and nicely laid out for easy shopping. Well priced, well made stylish furniture with a good, but not overwhelming selection. Very helpful staff. Lots of options on upholstery and other details. I've bought quite a number of pieces at the Room & Board in Chelsea, NYC.
Response: Thanks, Mark!

Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.

Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.

Veronica Lim Almario: Staff was super helpful. Peter helped us out and would highly recommend him!! We didn't feel pressure to buy anything. Peter helped us decide on a couch that fit our home and budget.
Response: Thanks, Veronica!

Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.

Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.

Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.
Response: Hi Kathryn, thank you for shopping with us and taking the time to leave a review. We understand your frustration and we're working closely with our American manufacturers to produce and deliver items as quickly as possible. Please give us a call at 800.301.9720 for an update on your order.

Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting

Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.
Response: Hi Catie, thank you so much for shopping with us and taking the time to leave a review. We're so happy to have you as a customer!

Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!
Response: Hi Renee, we want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. Give us a call at 800.301.9720 and we'll work with you to resolve the issue to your satisfaction.

5. Pottery Barn

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112 reviews
Pottery Barn
Prices
3.5
Product Quality
3.5
Services
3.6
Professionalism
3.5
Attention
3.5

Address: 4750 Bethesda Ave Ste 31, Bethesda, MD 20814

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (301) 654-1598

Guy: Furniture store



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Bryan Riley: Like most of the other one star reviews I had a bad customer service experience. I was trying to get a vase and the woman that helped me acted as if I had a contagious condition and tried to rush me out of the store. Maybe someone needs to contact corporate.....

Yicela Alvarado: If I could give 0 stars I would, Barbara the sales representative clearly is racist. She failed to display minimal customer service engagement with my simple request as a paying customer. I spent over $500 but most likely will not be back. Thanks Pottery Barn!

Joseph Moeller: The posted hours seem to be incorrect. The store closed at 7pm or earlier on a Tuesday night, and the salesperson inside shook her head and walked away when she saw customers knocking on the door to get her attention.

Scott Wagner: Rather poor customer service, considering a reputable product like Pottery Barn. A lot of ignoring salespeople, with some not even bothered to look up from their cell phones.

Loni Cohen: My husband and I went to Pottery Barn this morning with our toddler in tow. We had a fairly clear idea of what we wanted in a living room set and the budget we wanted to stick to. This was the 7th furniture store we visited and finally found just what we were looking for. PROS: This location has two floors with a good number of sofa sets available to test drive and numerous options for fabric. We loved having the ability to customize the furniture to make it exactly what we were looking for at a price we could feel good about (different fabrics have different price tags). We were assisted by Kassie, who was very personable, professional, and extremely helpful. She made the experience of customizing the living room set easy, enjoyable, and kept us in our budget! We will definitely work with her for all of our future purchases. CONS: Yes, this gorgeous furniture comes with a price tag (you get what you pay for, right?), BUT we were very lucky to purchase during a 25% off promotion, which made the price very affordable so look for the sales/ sign up for their emails. Also, I could certainly see what some customers have complained about regarding staff. Some of the staff seemed a little snooty and would walk right past us without a greeting or offering assistance. Again, Kassie was not like that at all, so just look for an associate who seems happy to help. Finally, Pottery Barn Kids is completely separate and unable to combine orders with PB so you will pay twice for shipping if you order from both. OVERALL, we will definitely shop here again and would recommend PB Bathesda to our friends.

Chris Leo: We've had a TERRIBLE experience shopping at Pottery Barn, both in store and online. We went to the store in Bethesda, were helped by someone named Caterina. Initially, she helped us with curtain rods and we purchased 2 curtains, 2 curtain rods and 2 sets of finials. One of each had to be sent to us from another store because they weren't in stock at Bethesda. Caterina assured us everything would match, despite coming from different places. When we received the curtain rods and finials from the other store, THEY DIDN'T MATCH. The curtain rods had OLD brackets that didn't match what we received from the store, which had NEW brackets. The finials also had a different finish. We had to go BACK to the store a second time to return those items. While we were there, Caterina gave us a hard time about returning the items and I had to say that I was extremely frustrated because she helped us and told us everything would match. So, she accepted the return and someone in the store placed an order for us online for a new curtain rod and finial. After almost a MONTH waiting for it to arrive, I finally received it and mounted both curtain rods only to find out that the one that was just shipped to us is DEFECTIVE! The set screws are jammed and do not loosen or tighten onto the curtain rod! I called customer service and they told me the curtain rods are now DISCONTINUED and the best they can do is allow me to return them. Now, I have to TAKE DOWN the curtain rods, PATCH THE HOLES and ship back one set with a return label, and then I have to GO TO THE STORE FOR A THIRD TIME to return the other curtain rod. THIS IS RIDICULOUS! I have spent almost two months just trying to get two curtain rods and have WASTED SO MUCH TIME AND MONEY.

Nancy Kotarski: Amazing store. So clean. 2 levels of home furnishings and gift items. Knowlegable and helpful staff

Gloria Corbin: If I could give Pottery Barn no stars, I would. This company is a complete JOKE! My employer purchased an item as a thank you for one of our providers in January, It is now August and we have not received anything. When we have called, they inform us that the item is waiting to be delivered but when you talk to their delivery company, they don't have the item to deliver. When I called customer service and asked for a manager, they put me on hold. They'd return every 7-10 min saying "Waiting for a manager to pick up the call". It took an hr to get a manager. Absolute worst customer service EVER! DO NOT PURCHASE FROM THIS COMPANY

Vishal Sinha: This is our go to Pottery Barn store. The store is laid out well tho a bit too busy to move around freely. But space is a at premium in Bethesda :) The store is sometimes not adequately staffed - specially afternoons on weekdays. And getting help right away can be a challenge. But the staff is friendly and always willing to help. On our most recent visit, we needed help buying a bed headboard and frame we the folks here helped us out making a selection. We wanted to checkout the swatches for the beds and the salesperson was very patient and answered all our questions! We like the quality of their products and appreciate the customer service :)

The Carpenter's Hope Info: Moustapha, who works at Pottery Barn Bethesda, MD, is AWESOME. I live in North Little Rock, AR. I have been searching for a particular item that Pottery Barn sells. An online Pottery Barn representative told me the item I need is in the Bethesda PB. Yay!!! I called yesterday and Moustapha was very helpful. He took my request and promised to call me back with status. He did call and said he could not find the items but that he would check with someone else and call me back today. True to his word, Moustapha called and said he found them. He and I just hung up. He said to check my email for shipping confirmation and the items should arrive Monday!!!! Yay!!!! I'm so grateful! Thank you, Moustapha!

6. GoodWood

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65 reviews
GoodWood
Prices
4.4
Product Quality
4.3
Services
4.3
Professionalism
4.3
Attention
4.3

Address: Marden building, 1428 U St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 12PM Thu

Telephone: (202) 986-3640

Guy: Antique store



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Kathy Carnevale: We had such a great experience with Good Wood. We had to bring our table up to Northern Virginia and they were so careful to pack and protect our items. The quality of the table and chairs is amazing and the prices can't be beat!

Olivia K: Quick service, unique atmosphere, reliable stock of small gifts, and hit-or-miss selection of art and furniture! I agree with some reviewers that the staff seemed uppety and perhaps too good to welcome customers.

Joyce Sampson: The stock and the ambiance deserve five stars. My first visit, I was mesmerized. It was wonderland. When I left the shop, in my excitement, I called back and purchased a piece that I had fallen in love with over the phone. Later I realized that it was just not right for the intended space in my home. So I called and asked if they could keep the piece (which was still in the store) and offer me an if in-store credit. The guy who sold to me apologized and said returns/refunds were not policy. I asked him if he might call the shop owner but he wouldn't budge. While I do understand the policy, I didnt care for his attitude when he said, "You bought it, now it's all yours." I've shopped many antique stores and MOST will try to accommodate you in some way. You won't get the extra pickle at GoodWood.

Yarden Golan: I rarely give reviews. But GoodWood is hands down the best vintage furniture store in the area. Above their great items, they have the most amazing costumer service iv’e encountered. They will go above and beyond to make sure you are satisfied. Highly recommended!

Natalie: While the selection is solidly 4+ star, the customer service is anything but. I concur with the reviewer who said the staff barely acknowledged their existence. Once the staff had deigned to answer my question, the two ladies behind the counter gave me that once-over, up-and-down glance before sneering and going back to talking to each other. I’m just… speechless. On principle, I won’t give my money to adults who behave like high school “mean girls.” It’s a shame, since I used to visit this store 10 years ago when I first moved to DC and looked forward to one day having my own rowhouse to furnish. Now that I do, I won’t be shopping here.

Kye Lippold: Excellent selection, helpful staff, and good delivery policies.

Emma Ruehl: GoodWood is chock-full of special, high-quality vintage and vintage-modern pieces. The store is warm, bright, expertly curated, and the associates are super friendly. They also get a fresh batch of items weekly on Thursday, so you're sure to find a gem whenever you visit.

Caroline Barna: I LOVE this shop. Always such an amazing mix of beautiful furniture and clothing. And the prices are so affordable for how unique and special the items are. I hope you guys reopen soon! I’ll be there (in a mask)!

David Dreyer: One of the best stores of any kind in Washington. Staff takes a close interest in what customers want. If you don't see what you want, they will survey their sources and find items that work for you. That said, it's very hard to visit Good Wood without seeing a lot of furniture, tabletop, or other items that you'd want to ride home with you. Last, there is an appealing, integrated aesthetic to the place that makes it a pretty nice and welcoming place to visit. 5 stars earned.

Ricky Ocampo: Love the items that they carry here, but I’ve found the staff to be rather unfriendly. I’ve stopped by a few times over the last few weeks and not once has an employee said “hi” to me or acknowledged my existence.

7. Patrick's Fine Linens and Home Decor

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13 reviews
Patrick's Fine Linens and Home Decor
Prices
3.5
Product Quality
3.6
Services
3.5
Professionalism
3.5
Attention
3.5

Address: 771 Wharf St SW, Washington, DC 20024

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 601-7296

Guy: Linens store



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Patrick's Fine Linens and Home Decor: what do users think?


John Radi: I'm absolutely in love with this store! Unfortunately I only had 10 minutes to spare before my show, next time I have reason to be at the waterfront I'll be sure to build in MUCH more time for a casual browse! I feel like you could find a gift for anyone in here. The photos don't do this place justice, it is jammed packed with curiosities and wonderments! I wish them much success, and hope you get to visit them soon! (NO, I am in no way affiliated with this establishment, it just sparked that much enthusiasm in me, LOL!)

Suzanne Cuomo: The products and selections are amazing. Prices are steep but one of a kind merchandise. However, we needed customer service after the fact, and no return calls or emails. Must be we didn't spend enough. Not a way to run an airline.

Rosa Taylor: If I could give a ZERO I would. The owner Patrick is extremly rude and condescending. I called the store because the flowers I purchased died 2 days later. He proceeded to ridicule me for not knowing exactly when I purchased them whether they were purchased 1 or 3 days ago which was not important. Zero customer service, super snotty and awful manners. He made no offer to remedy the situation just insults. Beware of this store and they're shady business practices. I will be looking further into this business.

Barbara O'Brien: We love to visit with Patrick, David, and their darling Bedlington terriers, Shannon and Pineapple. The owners are so welcoming. They have exquisite gifts, fine glassware and hostess gifts. If you need puppy love, this is the place to be.

geeky_mimi: Extremely unfriendly. When you enter the owner does not greet you. I heard two customers say bye and he just ignored them. Then he asked if I needed anything and I responded no just looking because it was my first time in there and he gave me a dry “thanks”. If I could give zero stars I would.

Olga Pina: If there was a way to give no stars to this store in this review, I would. I would not advise anyone to shop here unless you can walk out with the merchandise in hand. They have beautiful selections but offer terrible customer service after taking your money. I paid for a gift item on Sept 30, 2018 and learned more than a month later from the intended recipient that it was never received. After more than 90 days and multiple calls to the store manager, Troy, the wrong product was sent. Throughout this period I was the one always following up--the manager was never proactive in calling me to explain any delays, was full of excuses and promises that did not pan out factually, and to date still no refund. Truly a rip off! Not what you would expect from this type of store.

A Jo: It's to expensive for their merchandise to break or tarnish. I brought a Cherry blossom bracelet before Cherry blossom and the nex following week it broke, I had to return it, when I came back the next two (2) following weeks they had not done nothing!

Desiree Scherini: Unique upscale home and personal accessories- huge assortment of specialty fragrance and body products I’ve not seen elsewhere. Great gifts, fun browsing.

Deborah Galvão: The owner is awesome and the store has only high quality things from soaps to linens the greatest place also because they haave their cute dogs running around, simply love this shop

Corinne Skalicky: The owner was very friendly and helpful! Lots of cool merchandise.

8. World Market

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256 reviews
World Market
Prices
4.3
Product Quality
4.3
Services
4.4
Professionalism
4.3
Attention
4.3

Address: 3532 S Jefferson St, Falls Church, VA 22041

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 933-2100

Guy: Furniture store



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Emil Ahmadi: Don't waste your time going here. When I checked out their credit card reader could not read my credit card. I had just used the card in Target few minutes earlier so I know it wasn't my card. The cashier admitted this has been happening all day. Unfortunately their new credit card machine is so advanced that they are not able to swipe or manually enter card info. Im Sure if you can wait for every single staff member to come and help someone can fix the issue but you would have waited 30minutes to just pay.

Rose Bailey: No AC on in the store, cashiers and workers up front goofing off loudly, and to top it off when checking out the cashier not even checking is out was barking orders about how to unload the cart.

Diane Stewart: Love my sectional. It is the most comfortable spot in my home. I'm upset I haven't been Shopping here sooner.

Ryan Peters: One of my favorite stores. Lots of great decor, toys, furniture, Wine, Beer, and tons of unique food items that change out on a pretty regular basis. You'll definitely have a fun time shopping every time you visit. They have a loyalty program that's pretty decent and ends up giving you discount coupons throughout the year. The furniture selection is reasonably priced and typically pretty high quality.

MkMG09: - big selection of different things from food, alcohol, kitchen Ware to cards, painting, and body Care - friendly staff that is helpful - prices are good - clean, organized layout - this place is awesome and one of my favorites to shop at - I would highly recommend this place

Edward Sibert: Went in last week to buy two nice bottles of wine for my fiancée. Didn't know anything about their wine and asked for help. A gentleman pointed out two bottles one said it was semi sweet, I told him didn't want sweet he said its not. Both wines were horrible, one was like sugar water with bubbles the other was just horrible and cost 22 plus tax. I called to complain and manager said well you opened them sorry. I told her I would write a review she said ok. I will never buy anything from here rude and no knowledge of their products....but they'll pretend they do.

Sharon: I went into this store to purchase a piece of wall art recently. Big, poster, red sale signs throughout the store, "Save 20%-50% off wall decor". I went to purchase wall decor item, I was told by manager the sale is for Members Only. The big, red poster signs did not state "for Members Only". She went and got a little, small black/white index card that states Members Only for wall decor sale. I accuse this company of deceptive advertising with the use of confusing, misleading & blatant untrue sale signs. ALL signs should read Members Only if this is who the sale is for. Filed VA State Attorney General Consumer complaint and BBB complaint. Can't stand companies that do this crap.

Lavonnia Johnson: You will always find something in this store for your home. There are many unique items to look at. You may just find what you are looking for.

Carla Ferguson (Your Bon Viveur): They always have the best items in stock from household items, to furniture, to gift able items, and a great variety of food, snacks and wines.

Francis Campbell: These stores are always an adventure to shop in as I never know what I'll find.Some are stocked with those hard to find specialty items you didnt know you needed and small imported items toucan find anywhere else. Some things are overpriced in my estimation but that's life now.Love the selection of spicy items I find here and the variety of German chocolate's my wife like. Those " nick nack" food items and teas, the wife likes, will keep me coming back.

9. Pottery Barn

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66 reviews
Pottery Barn
Prices
3.9
Product Quality
3.8
Services
3.8
Professionalism
3.8
Attention
3.8

Address: 2700 Clarendon Blvd Ste R-100, Arlington, VA 22201

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 465-9425

Guy: Furniture store



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Nicole Gartrell: Cali's customer service was EXCELLENT! She was ready to help and knowledgeable. Once she finished assisting me she went right into helping someone else.

Kathryn Chavarria: Ordered online, easy pick up! I wouldn't say it's ready in 3 hours - maybe 5 or so. I ended up going home before I got the email that my items were ready, but I didnt need the items right away. Beautiful layout, very festive and cozy! Staff are very kind and helpful. Would recommend for any holiday office/friend gifting!

AuntSusie: One of my favs, great furniture choices, especially if you are looking for " transitional types" of pieces....for example, items that can flow from contemporary to more traditional if your home has both styles, they can help you pull it together...and you can find it here. Best to cruise the entire shop, then start making your selections...it can be daunting even for an expert because some soft furniture pieces have between 12-100+ fabric choices. Wear comfortable shoes, expect to stay awhile. We were there 3.5 hrs and made 3 furniture choices. All different but looked good together, but they did the checking on how long it would take to deliver...some items are not scheduled till next Feb/Mar; but what we ended up with was available to ship between 8-12 weeks. Even the quick ship items, due to Biden's supply chain problems..dont come in for 8-12 weeks.

Valerie Myers: I scheduled delivery of the Warren bed frame once I was contacted saying both boxes in this order were at the warehouse ready for delivery. I scheduled the delivery two weeks in advance. I reserved the loading dock in our apartment building for easy delivery. When the truck got here they told us they were missing the box with the headboard in it. They told my boyfriend that it wasn't at the warehouse (this was NOT true, as I found out later after hours of phone calls). They said they could deliver the headboard next week (which, if it truly wasn't in the warehouse I don't see how they could promise that). Then when I called customer service I was lied to yet again. The first representative I spoke to said I would get an email with delivery time later today. I waited 3 hours and called again because I hadn't received an email. The second person I talked to said that there was no record of delivery being scheduled for the headboard. He said he would transfer me to the schedulers at Fidelitone. I asked him to give me their phone number in case I got disconnected, because that had happened several times already, he said he didn't have a number for them. He transferred me and the phone promptly disconnected. I then called two different phone numbers for Fidelitone, never reaching an actual person, I left several messages and they did not call me back. I then called Pottery Barn again. The third representative I spoke to tried to call Fidelitone as well, they didn't talk to her either. I then tried emailing Fidelitone. They said they'd try and get it delivered today but since it was at the warehouse and not on the truck it probably wouldn't be today. I pointed out that they were just ignoring me to delay having to fix the problem that they caused. This is all more frustrating because I scheduled this two weeks in advance, that should have been ample time for them to get their s together. Additionally, we now are sleeping on a mattress/boxspring on the floor because we don't have a bedframe. We will have to move the mattress and boxspring yet again when the warehouse deigns to deliver our furniture. And finally, we have a large box in the middle of our living room that has the base of the bedframe in it, which will sit there until we get the piece of furniture that we were told would be delivered by May 24th at the latest. Oh, and no apologies or refund of delivery fees or anything to fix their mistakes.

Megan Lisowski: My wife and I recently purchased an entire dining room set from Pottery Barn located in Alexandria, VA. Upon receiving one of the Bradford chairs we ordered, one of them was defected and needed to be returned. We called The location we purchased the chair from and one of the associates assured us that we would receive a new chair and be able to return the defected chair in the packaging that it came in. A couple days went by and we didn’t receive a new chair, nor did we hear from the associate we spoke to at the store. We called the store back, only to find out that the lady we spoke to wasn’t working there anymore. We spoke to another associate at the store and she told us that she didn’t see anything in the system about our return and said she would start the process over again. She reassured us again that we would be getting a confirmation email and that we would be getting a chair delivered to us. We would be able to return the defected chair in the package it would come in and UPS would be picking it up. At this point 2 weeks have gone by and we still did not receive the email or a new chair in the mail. We called the store for the third time, and spoke to another associate, that associate said they would have to call someone else at the packaging facility and assured us that she would call us back. We never received a phone call back. At this point my wife and I were hopeless. We just spent 5K dollars on a dining room set and we were appalled at the service that we were given. We decided to call the generic customer service number because no one at the store was able to help us with our order. I spoke to a nice lady who pulled our order information up and made an excuse saying that the return was started but no one finalized the return. This led us to believe that the previous associates were lying to us. We were disgusted and proceeded to express our unfaithfulness with the customer service representative. She then put us on hold for about five minutes. When returning to the phone, she sounded just like the previous 3 pottery barn employees that we spoke to. She assured us our chair would be mailed out and an email would be sent to us confirming the delivery as well as a separate email from UPS to setup the return of the defected chair. I forced the associate to stay on the phone with me until I received a confirmation email since the previous experiences I had with past associates all claimed I would receive this email. After 15 minutes on hold we still didn’t receive the email and the customer service representative hung up on us. My wife and I have always dreamed of having a pottery barn dining room set in our newly built house. Although, after this experience we will never consider purchasing anything from pottery barn moving forward. Not 1 person was able to help us out from the store we purchased the set from all the way to 2 separate customer service representatives. So at this point I wanted to vent my frustration to anyone at a higher level with the company to express my terrible experience. I will share this experience with family and friends to prohibit them from going through the same experience I have and encourage them to purchase furniture from other places because it’s not worth the hassle to spend the type of money we did on something that came defected and we can’t return. The old adage you get what you pay for doesn’t correlate with pottery barn and I will never purchase furniture from your store again. I hope this summary does something to change the way your conducting business and breeds light into some loopholes within your company you can fix.

Alissa M: Please do NOT shop at Potterybarn. I have been trying to work with their customer service for over two months to receive a refund for a diffuser that I purchased that was delivered in an unusable format. I was initially upset at the product I received, but since have become exasperated and angry with customer service agents who ignore my messages, fail to follow up, provide different messages across agents, and a general lack of courtesy. I will not be shopping at Potterybarn ever again.

Andre Sadler: This will be my first and last time ever going to a pottery barn thanks to Michelle at this store. I went into this location to pick up an online order, just to find out they did not have what I ordered and what my card was charged for in stock. When I attempted to ask for help to make sure the charge would be reversed I was treated as if I was wasting Michelle’s time and did not belong in that store. So I will take “my kind” of money somewhere else where I am treated with kindness.

Carley Litchfield: This location is so hit or miss. Several of the regular employees are so rude (two in particular I know I'm going to be "bothering" when asking for help) A few are fantastic. Can't get consistency. Just called to inquire whether something was stocked in the store and was interrupted mid-sentence "I need to put you on hold"...and then I waited 5 minutes before hanging up. I'm a VERY regular customer and the lack customer service is super frustrating.

Teri Matzkin: Nice, classy store. Furniture is mostly for larger homes it seems fo me, but very nice. Great decorating things, like candles and table dressings. Bought one of the softest throws I've dyed owned heee. Best to come when they have their sales.

Brionne Griffin: I've been in to browse several times, but have yet to make a purchase. They have some gorgeous furniture and the most amazing fur blankets, but it's obviously a very pricey establishment. Also, I find it very irritating that a lot of their products don't have price tags. I found a few jewelry boxes I liked, but none of them had price stickers anywhere.

10. west elm

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110 reviews
west elm
Prices
2.9
Product Quality
3
Services
2.9
Professionalism
2.9
Attention
2.9

Address: 2921 District Ave Ste 100, Fairfax, VA 22031

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (571) 395-8660

Guy: Furniture store



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Walter Gabriel Rivera Guzman: We ordered a dinning table at the end of January 2022. They told us that delivery would happen in about 2 weeks. Since then, delivery was pushed out twice apparently due to the pandemic. We're close to the end of March and we still have not received the dinning table or an update whatsoever. We also tried to cancel the order twice. They said that they will 'put in a request and get back to us in approximately 10 days' but nothing happened. Oh and they charged the credit card. We're talking about a $2000 dinning table. I checked the website today and the listing for the table says it is 'in stock and ready to ship.' I will put in a complaint with my credit card and every consumer protection agency I can find out there. This store is a scam. Unbelievable how they trick people with their nicely furnished store and website. Order number: 320303635033.

Seda Yildirim Babakiray: Long story short: West Elm is not capable of cancelling an order. I ordered a chair on Jan 3rd with estimated delivery date in Feb. They postponed the delivery date 5 times. I have been asking them to cancel my order for the last 3 months but they are lying to my face that it will be shipped in the next 2 weeks. And they can not cancel the order because it is fulfilled and it is in the container (for the last 4 months!!!). I had the worst customer experience. The next estimated delivery date is June 29th and when I told them I am not home and refuse this shipment customer representative offered “I should kindly ask my neighbour to return the product”. They are a joke. I’ll not shop here again (never ever!). I have never been treated such poorly as a customer. Now it is my mission to spread the word! Before you ask my order number is: Order Number: 320032154678 . Please cancel my ORDER

Shannon: Called the store. Employee was still having a conversation with someone else and was laughing. I inquired about something in stock and shipping. I got some answers, but also a ton of attitude. No wonder why this store gets terrible reviews. Needless to say I will be buying elsewhere.

Hogai Aryoubi: I returned an item in January 2022 and I still have not received a refund 4 months later. Very bad quality furniture for the price. Avoid this store

Kristina D.: Back in mid February sold me a couch claiming it would arrive in no later than 2-4 weeks. That is what led me to purchase. Months later, no couch, stuck in distribution, no returns available. The staff at this location are misinformed and/or omitting information for the sake of a sale. It’s been an extreme hassle to get help from customer service.

Miles Weldon: If you want your order in a reasonable timeframe DON'T ORDER FROM WEST ELM. Been furnishing an entire home and out of all companies West Elm is BY FAR the worst. Shipping estimates are completely inaccurate and don't get updated. Have had to call numerous times a couple days prior to the delivery date to finally be told there would be a delay on products I've ordered. If you're ordering a large piece like a table or couch just assume you will wait 6+ months regardless of what their website says.

gopi gunturu: I have ordered Dining chairs and Dining Table on Jun19. the chairs came quickly and they were good. The dinning table was back ordered to be delivered by Aug 03. and i am still waiting for the dinning table. The design and products are good but the customer service is not good. I had to make many calls to find out when the table will be delivered and don't get any answers. Here are the various issue I had when dealing with West Elm 1. the customer rep will say that they will transfer to the delivery depart and the call ends. They transfer to a number that is not working. Happened multiple times. 2. I wanted them to replace 2 chairs (1 box) but they sent 2 boxes (4 chairs) I had to take the heavy boxes to return to UPS. 3. The customer service Rep will tell I should get a call back in 24hrs, but that never happens. 4, My order was delivered to wrong delivery center and it is taking ages to be moved to the right delivery center. Because of the customer service, I would not recommend.

Saraswathi Gautham: Worst furniture shopping experience I’ve had and I just furnished an entire house. I went into to purchase a side table and lamps. They were being gifted by my father and when making a payment we were told he couldn’t complete the transaction with an international credit card. The sales person recommended we make the purchase by buying a gift card and using that to place the order. After charging us for the gift card and placing the order she tells us we were also charged a $150 for shipping. As I didn’t want to pay $150 shipping for just an end table I asked to change the order items and I was told I could cancel my order but not change the order. I would also only get a refund in the form of a gift card and even though the items I was changing my order to were coming out to $200 lesser than what I was being charged for I wouldn’t get a refund for the difference but just a store credit for the amount of my original purchase which the sales agent charged without fully going over the breakdown. Till now I have had to talk to 3 people to even get to the point of them telling me that I would only get a gift card with each person saying it was a mistake the store made but not offering up any real solutions. Add to all this that they have mentioned all this only via email and have not provided any receipt for the order cancellation or the new gift card issue. I’m accepting the gift card issue ( still pending actually receiving it) only as a last resort to make sure I don’t lose all my money. This transaction has felt like nothing more than an entrapment to get my money without anything to show for it. Absolutely horrendous experience. Completely unhelpful and careless sales and management at the store and customer service that’s been frustrating to deal with

Rachel Wood: Worst service I've ever experienced. I was supposed to have all of my furniture by November 26th. They ghosted me on a scheduled delivery. I had to reach out and re-schedule myself, they never acknowledged their mistake. Then I was supposed to get it yesterday, but they call to say that one of the pieces won't be there because they "forgot it." Then I get an email today that the final piece is delayed and won't be here till mid December-January. Terrible service, very unprofessional, extremely disappointing. don't waste your money for them to just waste your time.

Isidor Dimitrijevic: This business is fraud. After waiting four months for my set of nightstands to arrive, they managed to sent only one of the two and guess what!? It was broken. After couple of tries with their phone support or store manager Kevin to fix shipping issue, i decided to cancel order and return broken night stand without waiting for the 2nd nightstand to arrive at my house. Guess what?! I’m still waiting for my refund, it’s been whole month already. If you all respect your money think twice before making purchase at this fraudulent, slow and extremely unprofessional business.

11. Pottery Barn

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114 reviews
Pottery Barn
Prices
3.5
Product Quality
3.5
Services
3.6
Professionalism
3.5
Attention
3.5

Address: 8004L Tysons Corner Ctr Ste H1L, McLean, VA 22102

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 288-0316

Guy: Furniture store



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Charles-Stephen Laubhouet: I enjoyed my visit, although i found some of the items expensive. The store is vast and well furnished . Many articles to satisfy your needs

Qin Linda: I don’t know why the cashier was talking on the phone and laughing while I was waiting for check out. Apparently it’s a personal call and she even did not look at me or say “one minute please.” No, nothing . I waited 3 min and another cashier came and checked me out . Please train your employees of working ethics. It’s 2pm 06/25 and she was wearing orange with hair covered.

Alexis Martino Mallalieu: Pretty good selection here overall. I know if you purchase through the store you "help the store" but honestly there is only one associate I would even ask for and I wish I could remember her name. Otherwise, I have been there with 4 associates just standing around the register and nobody wants to help any customers at all...not just me. They act like you are a bother. While I was looking at a table and moving chairs around to see the fit, one associate asked "are you done? I want to clean up." WHAT?!?!

Tony W: This is a upscale home funiture store. Their products are high quality, good style and expensive. They have designers onsite to help your choose furnitures that fit your space. They can also come to your home to check the rooms and recommend furnitures if you want your home to be beautiful but have no idea on how to achieve it. I visited the store recently and discovered they have a kids only section with many good looking and environment safe furnitures. If you have extra money to spend on high quality furniture, you should go there and take a look.

bansi honey: Great well organised store with friendly staff. Huge collection of stuff, don’t miss the kids section and custom curtains. Store is lot bigger than it looks from outside. Overall a good experience.

Chad Lytle: They discontinued their military discount of 15%. Why not lower it to 10% like Crate & Barrel and others... Military families coming back from overseas often have to furnish an entire home, no discount knocks PB off the list.

M. Sybella Debesa: Beautiful store, great location with lovely products. Sales associates don't "pester or follow one around" allowing for one to peruse as needed.

Keyarii Taylor: This pottery barn location is terrible. The visual aspects are amazing but the staff is a nightmare expect for a few employees. The managers here have attitude problems and clearly have an authority complex. They are not helpful at all and seem extremely bothered when you ask them for help with store items. This is unacceptable seeing as though their job IS TO HELP YOU. If I could rate them zero stars I would. If this is what the William and Sonoma company considers costumer service then the CEO should be ashamed of themselves.

Walt Nicholson: Quick service in frontly staff. I called from another store to hold a product and when I got there I was able to get in and out of the store within two minutes. Nicely done.

Harriet Yancey: Words can not describe what a horrible experience I have had with this company. I ordered a chair and ottoman for my daughter’s nursery in October. It was promised in December. I paid in full at the time. Upon receiving my first notice of delay in delivery I tried to get a refund but they refused. Now it is February, I have been charged twice. For the two pieces of furniture and my daughter has not received either item. I am beyond disgust,

12. Pottery Barn

LEAVE AN OPINION
43 reviews
Pottery Barn
Prices
2.9
Product Quality
2.8
Services
2.8
Professionalism
2.8
Attention
2.8

Address: 11824U, Fair Oaks Mall, Fairfax, VA 22033

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 385-7550

Guy: Furniture store



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Amanda Parker (ArtistAParker): Beautiful items here.. seems like great quality. I'm going to get 2 bar stools here one day, custom made. I'm a big person so I have been looking for stools that carry up to 300lbs in weight, and they have the big and tall stool I need. I didn't know pottery barn had custom furniture until I went to the mall. It's a great place to see what you want in person.. go here to the showroom before buying online.. so easy and wonderful to be shopping in a modern world.

RH: I bought a coffee table at Pottery Barn. When it was delivered the glass was broken, but the rest of the coffee table was not. I called customer service and waited for 1 hour for someone to pick up the phone only to be told that they would replace the glass in 10-15 days. Next day I get an email telling me it would be another 2 months! I called customer service (waited for 45 minutes to talk to someone) again and ask why the discrepancy. They tell me I have to get to the back of the line and they have to reorder the table again and I would wait another 3 months for delivery. I ask if there is a discount for the inconvenience only to for the agent to hang up on my. I call back again (another 45 min. wait!) and ask to speak directly to a manager. The agent refused and hung up on me again! So I drive myself to a store only to be told that now the delivery date has been moved to 6 months, rather than 3 months. I tell them I just want to cancel the order, but they said they had to wait until next week when the corporate representative was in the store. I wait another week and call the store to speak with the corporate rep. At this point, I spent hours trying to resolve the issue I tell the corporate rep that I don't want the table and want a full refund and for someone to pick the table up from my house. Finally it is resolved. In the meantime, I find the exact table on Burke Decor for $650 less, no shipping fees!!!!!! I used to go to Pottery Barn and pay more for good customer service - no longer. Save yourselves time and money and find the exact same furniture elsewhere! That was the worst shopping experience of my life!!!

Tina Zuccolo: Purchased an Indio Outdoor table at the beginning of the shutdown. Within a month the table paint started peeling. I notified PB immediately and they mailed me a paint kit that took three months to arrive and literally covered 10 percent of the damaged area. PB refused to do anything further. The employees at the Fair Oaks PB store did comment how the Indio table is junk and everyone has complained about the peeling paint. They said that they did not have a record of me purchasing the table at their particular store so they could do anything to help. It was during the shutdown, so I had to make an appointment to come in and pick up the table. The same employee that helped me on the loading dock still works there. He remembers me, but they won’t stand by their product and come up with a solution. Between all of the outdoor furniture, I spent over $5,000. Never again PB.

Joe Darden: The reason I am giving it 2 stars is because we still like Pottery Barn. We purchased some plates (curbside pick up, highly recommended) when we got them home we discovered that the plates were warped. We didn’t even use them, just noticed how badly they were warped when we started to unwrap them. After a couple of rounds of quarantine-ing, we returned to Pottery Barn to return/exchange the plates. Low and behold they have a 30-day return policy. Seriously, even in COVID? The manager refused to return, exchange or even give us a store credit. It’s a defective product!!! The part that really digs deeper was that the manager was just dismissive and didn’t even attempt to help. I take it back, changing to 1 star. I mean, we registered for our wedding here, and have spent thousands dollars at Pottery barn throughout the years. Crate and Barrel here we come.

susan lane: Let me state, that this review isn't for the FairOaks Store..... The worse customer service experience I've ever had......lost my couch, no one is taking responsibility and nothing is being done! They all talk the talk, but in the end....I have to waste my time and energy and try and get the District Manager's name and #.....and having spent 35 minutes on the phone with customer service....still don't have it! I'll never do business with them again...and believe me I've spent an exorbitant amount of money! I still can't get the phone number....Beware!!

Mercedes Porsche: The store was a little small but still a great store.

Tony Sutphin: Went here last night to look for pillows and lamps. We were super happy with the customer service from Susan...she was kind, patient and very knowledgable. Very pleased with pillow choices and very happy that Susan told us inserts were down and helped us order synthetics. The lamps were a bit over priced for what they had but I would definitely come back to this store just because of Susan and her customer service.

Jouwad Syed: This is more a rating for Pottery Barn Online, they are simply the worst and have the worst customer service. Could not tell a lick of information on my order and their customer service has a nasty attitude. Canceled my entire order and will never buy from you guys again.

Derek: Some of the worst customer service at PB as a retailer. My wife ordered a new crib as we are expecting our first baby. When it arrived (today), it was the incorrect item. We didn't notice this until I had unboxed and carried the pieces up to the nursery. After waiting on the phone for an hour with customer service my (pregnant) wife was told to 1) repackage the wrong crib, 2) transport it to the local UPS store. Lastly, we would not get the crib we ordered until they receive the incorrect crib they sent us. So the emotional aspect of waiting for this crib for 1-2 weeks is now turning into over a month+. Additionally, we have been staying home mostly to avoid people during this COVID situation especially given the pregnancy -- but now I need to re-package their wrong item, somehow lift it into a car myself, and take it to a UPS store. I am a husband, and really don't care about PB overall -- its whatever my wife likes. But the way they treated us in this circumstance is unacceptable. Bottomline: I would very much advise other folks to consider making your wedding or baby registries else where. It is hectic and emotional enough with these big life events... you don't need PB dragging you down with horrible customer service! Good luck

e j: Poor customer service. Came into the store for a specific duvet and matching shams. After wandering around the store aimlessly and approaching two store representatives who were apparently busy doing other things, an employee who was present but off shift tried to help me. She asked another employee (who was also apparently off shift) to look for the items but he never spoke a word to me and appeared to just give up. Ultimately, I approached one of the original “busy” employees and, after much discussion, got her to place a call to another store to locate the items they didn’t have at the Fair Oaks location. Not sure why the process took so long considering that the store was practically empty. I expect better customer service, particularly given PB’s price point.

13. Target

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777 reviews
Target
Prices
3.5
Product Quality
3.6
Services
3.5
Professionalism
3.5
Attention
3.5

Address: 3100 14th St NW Ste 201, Washington, DC 20010

Schedule: Closes soon ⋅ 10PM ⋅ Opens 8AM Thu

Telephone: (202) 777-3773

Guy: Furniture store



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Chaturbhuj bhojwani: Very nice and clean store parking available in the basement, Only problem always low on the food inventor and produce and grocery.

Cliodhna MacFadden: We purchased the Element 65” TV, and after 3 days the backlight broke. We tried everything to fix it. Without a box or receipt in hand, we brought it back to see what may be possible to do. Associates TK, Nicole S, and Anton were able to use the debit card used to purchase to look up my receipt to get our return sorted. We so appreciate them going truly above and beyond to show us their compassion and excellent customer service.

Jasmine Thomas: Mobile Tech Has A Rude Raspy Voice Lady Working There. Ms.Kathy Is Extremely Unprofessional & Doesn’t Know What She Is Talking About. She Lied & Told Me That An AT&T Phone Was Unlocked. The Phone Wasn’t Unlocked & I Was Trapped In A Contract. I Explained To Her That I Wanted A Unlocked Phone & She Insisted On Telling Me The Phone I Bought Full Price Was Unlocked, Yet I’m Getting Stuff In My Email Saying I Have A Contract That I Have To Pay Off My Phone. Her Attitude Is Stank & She Never Has Her Mask Up On Her Face. Columbia Heights Target Do Better, Her and Her Unprofessional Ways Are Bringing Your Company Down Tremendously. I Will Be Reaching Out To Corporate!

Shayna Deverman: Dirty, unorganized, extremely low stock on everything. Items thrown everywhere, picked over. Shoe isle was a disgrace. Nice they have an “Ulta”, but very limited items. Took me several minutes to figure out where body wash was. Haircare, travel, makeup is all grouped together in the front/middle-like typical but body wash/deodorant was clear on the end of the store. Terrible flow. All that looking and they had very limited washes! Men’s selection had more to choose from. Went in there with a very basic list and got one thing on it… my nearest Walgreens was more helpful…disappointing since I love me a Target trip. I won’t be back to this one.

Kaila Gilbert: Good store, could benefit from more helpful signage 😂 idk throw a digital map on the wall or something. but even though I got vertigo/whiplash/confused trying to find a suitcase (they're on the 2nd floor in the wayback) no complaints and the people are good. Most people do self checkout bc line passes fast, so don't be intimidated if it's long. Idk choose your adventure. Shoe section looks a litttle crazy in the afternoons, but that's consistent with the behaviors/type of people who live here lmao. Moving too fast, not putting stuff back, lowkey entitled ahaha

Adah Deveaux: This review is for the starbucks within target. My drinks were great but a little of a wait. The actual target was customary.

Thomas Nali: NO PARKING VALIDATION Poor inventory. This is on a regular old Monday. I asked for the product I was looking for, they checked in the back, and said it was too hard to get to and another employee would work on it, but they don’t know how long it will be. This was at almost noon. Look at how few dairy products are on the shelf. Staff continued to prove unhelpful. I asked four different employees where a type of product was and they each told me to find someone who worked in that dept. OR they just told me they “probably don’t have it” WITHOUT even looking or bothering to find where it should be!! They tried to walk off but I said I am not satisfied until we find the shelf where it should be, and I’ve been looking for fifteen minutes. Took all of that to get some help finding one little thing.

Ted Socha: Ever since this Target added self-checkout, they've relied solely on it. At most, they open only one regular checkout line if self-checkout gets long. Better off going to the CVS across the street. 10/7/19 update: this place either needs to solve their self-checkout problem or open up more than one regular cash register

Sade Wilson: I was shopping today at the Washington D.C target store and was purchasing gift for my family I found some nice things and for a really good price. I went to check out and the items were ringing up different from what the price was upstairs I explained to the cashier he called for a manager. The manager name tiffany came and refuse to change the price the for two of the items but change it for the other too items. I continue checking out because I didn’t want to wait to long after I was done checking out I went upstairs to take pictures to show the manger she still refuse and walk away.

Donna Walker: Buyers we aware the prices in Target are going up every week and its terrible and make sure you know the prices of your items because the shelf price and the register price can be different at times. Security was following me for no reason so I had t let him know you are following the wrong person. I catch more people stealing at Target and I do not work there. Also, some of the employees are so rude. I will be recording my conversations with the employees when I need to ask for help as proof of how rude some of them can be.

14. Crate & Barrel

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127 reviews
Crate & Barrel
Prices
3.9
Product Quality
3.9
Services
4
Professionalism
3.9
Attention
3.9

Address: 2800 Clarendon Blvd, Arlington, VA 22201

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 890-2300

Guy: Furniture store



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L Tesh: Excellent customer service! 🙏 They went above and beyond to help me with a defective product, even though it was not their issue! Do not purchase any PHILIPS appliances! I bought a Philips Latte Go Machine $800.00ish, it is broken after 11 months it just stopped working. Sent to Philips to repair. They sent it back with even more issues than before, and it is still broken and with someone else’s parts! They said “use it for awhile and it will get better”!🙄 makes brown water espresso. Philips service is useless! Crate and Barrel awesome!👍

Mark Blanchard: Nice store with good customer service.

Diyar Najm: I always have the best customer service at this store hence i always come back from McLean, ANDREA D was amazing, she was recommending exactly what i was looking for on top of that she was so friendly. I hight recommend shopping at this store I went to the new store at tysons gallaria couple weeks ago no one even greeted me had no desire to go back there.

Onyinyechi A: Stopped by store to browse after building my custom closet at container store next door. The store was extremely clean and organized. Multiple colors were available to allow for various options. The staff was friendly and helpful. Overall be sure to come here with what you have in mind to purchase if not you will be buying everything.

Nizar Farsakh: Higher-end furniture store with a large selection of stylish and sometimes practical furniture. They also have kitchen utensils and appliances, though I would go for the furniture more than the appliances. A bit on the pricey side but arguably hit and miss on the quality. Staff is pretty knowledgeable and helpful. They do get pretty busy at times and parking can be a challenge. I would plan to run a few errands like going to the Whole Foods next by to park.

Daniel Brown: I came in to exchange a toaster I bought online and I think her name was June or Jane but she was an absolute delight. Really made my day.

Kamyar Khozeimeh: Very nice and helpful staff one of the staff was landscape architect and helped us a lot with instructions for planting for a nice planter we bought

Tenesha Moody: Extremely poor customer service. My husband and I placed an order for a couch and it was canceled with absolutely no warning. Spoke with customer service and was informed that an individual who was not me called and canceled the order. There was no verification done on the identity of the person other than them having a similar name. I was told I would be called back…. Still waiting for that call.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced with your order. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience. If you could reach out privately at 703-890-2300 with the order details, it will help us address your concerns. -Cassie

Said Durrah: Crate and Barrel staff are the difference. You don't feel like they are hard selling you. They help with a smile and make you enjoy the shopping experience.

Lauren Geilfuss: Just called to check stock on an item. They don’t carry it in store and charge almost $100 to ship it. I expressed we would go a different direction because of the shipping costs and that if it’s an item unavailable for pick up in store, it would make sense the shipping costs be waived. The employee laughed at my frustration on the phone and while laughing said “okay, have a good day, bye.” Completely disregarding my frustration, made no attempt to mend the issue or ensure our business. I always have the worst customer service no matter what Crate and Barrel I attempt to work with.
Response: Hi Lauren, we're so sorry that you had a negative experience in our stores. We greatly appreciate your feedback and it has been passed along to management. Please reach out to us privately via live chat on our website, or by calling us at 800.967.6696 and we would be happy to help you place the order. Thank you-Maria

15. Miss Pixie's

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104 reviews
Miss Pixie's
Prices
4.5
Product Quality
4.4
Services
4.4
Professionalism
4.4
Attention
4.4

Address: 1626 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 232-8171

Guy: Antique furniture store



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Angus Bennion: This store is great! Lots of fun products.

Erin Wagner: I’ve gotten so many high quality items from Miss Pixie’s over the last several years, but today I’m finally leaving the five star review they’ve always deserved! We had scheduled a delivery for them to bring a table we purchased, and Miss Pixie herself rolled up in a pickup truck this morning right on time. It turns out the delivery drivers were stuck in an elevator, but somehow that didn’t stop them at all! We gave her a hand and she didn’t charge us the usual delivery fee to make up for the trouble (what trouble?!). We look forward to continuing to shop at Miss Pixie’s as we furnish our home.

India Lindsay: Store has a variety of furniture, art, and random decorations. Everything is laid out artistically while still being easy to walk around. Majority of items are on the pricier side, though you can find a few steals. I snagged a painted medium-sized pot hand painted in Italy for $12.

Jace Warble: Miss Pixies is a lovely little shop with beautiful pieces, helpful and knowledgeable staff, and price that matches quality. Definitely worth stopping by!

Amy Clerkin: Nicely curated selection of items at reasonable prices. Owner is very responsive to any concerns. We love our vintage couch

MrIrali: One of the cutest boutique home goods stores in DC. And reasonably priced too

keva bates: It was really nice!! I hadn't ever been in there before. The store was a mix of contemporary and nostalgia. There were comic books, marbles, kitchen tools, and furniture. I can't wait to go back.

Brittney Valcin: I absolutely LOVE Miss Pixie’s!! My mother has raved about this place for a long time and I finally had the pleasure of stopping by. They have a wide variety of things for every taste. So much character! I love to buy random things lol. So of course I bought a few things 🤣. One store that is true to “if you love, BUY IT! It may not be there tomorrow!” I WILL BE BACK

Rachael Brown: Everything is over priced just because they say "antique". But that wasn't even my issue. I was in the store for 10 minutes and passed the store employee and was never greeted. I watched her greet other guests who walked in after me and was super cordial to another guest. Cool. I need to furnish my entire apartment, but I'll take my money to someone who wants it.

Alexandra Goodman: Lovely antique store with some really nice pieces. Prices for some of the larger items were reasonable, but pricing was kind of all over the place. Obvious sets of items (chairs, side tables, glasses, etc.) were priced individually which was weird for an antique store. Other pieces were priced way too high, like $95 for an IKEA mirror or $250 for a simple basic wooden console table (which would have been $50 anywhere else but DC). Overall, I enjoyed this store and walking around inside, but I probably won’t buy here due to the pricing.

16. H&M HOME

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346 reviews
H&M HOME
Prices
4
Product Quality
4.1
Services
4
Professionalism
4
Attention
4

Address: 3222 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (855) 466-7467

Guy: Home goods store



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Carina Palomino: the stores great and they have great clothes and all other than the fact the the changing rooms are closed. what’s the point of going to a clothing store then buying something and it dosent fit you? i saw several people go up to the blocked off charging rooms and turn back to see them closed. please open the changing rooms it will stop people for wanting to buy clothes

Swan Logan: Well . I was waiting behind two people On cashier line . I was the last on line . Until sudely the line start in the other side . Then the people on the other side saying that the line start here . Fine they let me in first . Then both of cashier only say” I can help who is next on line ? I go to the cashier and he tell me “ Man is pretty simple Line start here “. BUT he help the other people before me to the opposite side and he never said or correct anybody about the Line!!!! SO don’t make me feel bad. Next time make sure there is no two lines HM !!!!!!! Terrible Customer Service ever

Marjolijn Courbet: Funniest thing happened: Hi would love to see the coat the mannequin has on. Oh the one the mannequin in the store AND in the window has on ? Yes both the mannequins. Ah yes we don't have that coat anymore... Seriously ? Why is it on 2 mannequins... Uh well dunno actually. Hilarious....

TR4VL -Josh O-: Great prices but becareful the male workers open the curtains in the dressing rooms while people are inside... i saw a guy in his underwear because the worker had no idea what he was doing. Very surprised HM allows this kind of behavior in their stores. Improper management at this location becareful.

Sheila Marshall: This store needs a new buyer. I use to be able to go to the store in Georgetown and buy a few pieces of black to mix and match. It's totally garbage. Staff don't speak or smile. It's a waste of time and don't throw your money away.

Lana: Terrible customer service. Came at 6.45 and they already didn’t let people in since they were closed. And I needed to make a return exactly on that day! Improve your customer service or hire more stuff, you can’t simply close the store when it’s officially still operating hours!

Angela Davis: Came to do a return on a online order that someone brought my kid. I literally didn’t care if it was 10$’s I was willing to take the store value and buy other items. No i didn't Have a receipt because duh it was a gift. However but hole “manager LIZ” made it the most difficult thing ever. I read her, her own return guidelines and told her it’s ok I’ll take it for whatever value, but no a receipt was needed. I mean This is the nastiest women. She returned part of the same order but not everything because she felt i had attitude per her co worker who finished the transaction. I mean she act as if I wasn’t a customer who needed customer service. What I am going to say is I’ve worked here and shopped here ok and if she can’t do her job she needs to go!

LaToya Conner: Please check your receipts. I had the young lady do a price check and she never took the item off. I called today and Liz, a manager, was very rude and hung up on me. Not only do I have to request a formal compliant, now I have to spend time and additional money to right the way I was wronged. They can pull cameras, look at inventory, or just plain ask the young lady at Checkout to verify the experience. I’m very disappointed seeing the amount of money I spend here. I pray everyone has a better experience.

KATHRYN Morgan: My grand daughter wanted to show me this store..It was very nice ... clean helpful staff

Marwan: Like any other H&M. Huge selection. Friendly and attentive service.

17. Crate & Barrel

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182 reviews
Crate & Barrel
Prices
3.7
Product Quality
3.7
Services
3.8
Professionalism
3.7
Attention
3.7

Address: 2001 International Dr Suite 1650, McLean, VA 22102

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (703) 891-0090

Guy: Furniture store



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RCS S: Exceptional service and great designs. Staffs are friendly and will help you all the way to the pick up area if your have too much to carry. So much to choose from. I have a lot of pieces from their collection and never had a problem with the quality. Even the huge online purchases, they call before your delivery date and when there’s a problem the customer service are always ready to help to resolved the issues.

Dede T: My five star review is for the customer service alone that I received from Tyler. I may have been dealing with the other females in the other reviews first. I had called to ask where the pickup location was and she basically told me "it's like any other store and it's obvious". It is not obvious at all in the dark where the spots are. After driving around the building for a while trying to find the pickup location, Tyler came out to my car, was extremely nice, showed me where the pickup spots were but didn't want me to get out of the car because it was too cold he said. So instead he ran back in, got my package, and brought it out to me. One of the nicest kids I've run into in a long time. His momma should be proud 😁

Andy Zavala: I’ve had nothing but great experiences at this Crate & Barrel. I love coming here every now and then for decor ideas and items. The store is always clean, organized and has many options to choose from. The staff is super friendly and there in case you have any questions or need help. There’s plenty of parking in the garage and in the other ground level parking lot.

Elizabeth Meade: UPDATE- I contacted the store per the request after the review and was told to send an email directly to the store (which I had also done in the past). Like before, my email was totally ignored. Again, I will say that this is the ONLY time I have even been disappointed with the quality of Crate and Barrel. And not the sofas themselves, just the terrible so called performance fabric for which we paid extra. It is just so disappointing. I have to get it reupholstered after just over a year and I am just so unhappy. The performance fabric is terrible. Just normal use and it’s so dirty and discolored after one year. And yes we regularly vacuumed. I tried to show the store pictures but they said they couldn’t tell the difference and asked what I wanted. How about recovering in performance fabric that actually holds its own? We have a lot of Crate and Barrel furniture and this has been the one disappointment.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced during your recent trip to our store. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience. We have shared your comments with the store manager and we hope we will be able to better meet your expectations in the future. If you could reach out privately at 703-891-0090 with your order number, it will help us address your concerns. -Cassie

Mourad Oudbib: If there were zero stars I would give it! Horrible customer experience! I bought a marble table from the clearance at the Tysons corner, VA store. I am however extremely upset that they damage table before pick up. been trying to solve problem for a month but no solution. I give up .Giving Up Is Sometimes the Best Way to Solve a Problem. No help from The store manager of the crate and barrel . very disappointed with the experience.
Response: Hi Mourad, We are truly sorry your table was damaged! Please reach out to our Customer Service department and we will be happy to help. Thank you!- Dulce

Doug Francis: I happen to notice that Crate & Barrel has moved over to the Galleria in Tysons (2022). Parking is really easy on the top deck!

Megan Fox: I had a horrible experience upon walking in on Sunday, lady at the front basically told me they get 500 online orders per day and mine would not be ready and to come back. I drove 45 min out there to get my order that was very discouraging. So I went around the store looking for my order and I wasnt sure if part of it was in stock anymore. I asked Miranda for help and she helped me find my order on a different floor and processed it as picked up! She was helping two other customers at the same time and truly was focused on the best experience for everyone. She deserves something special for the hard work she provided Sunday!

Vinay Patil: They should learn how to provide customer service and not Lie to the customers about the delivery dates. Specially if you can't keep promise for the delivery, I understand the pandemic situation and even then had enough time to deliver a furniture.They are now taking advantage of the pandemic situations. they can't even provide proper status from the Warehouse until we make efforts to ask. Website status tracker is useless. Store took about a week just to tell me that it will be late for another two months. I ordered in May and they said it will be delivered in 4-5 months now its expected date is December end. This is ridiculous.
Response: Hello, we sincerely apologize for your recent experience and for any inconvenience this may have caused you. Please know that we are doing our best to keep customers informed of any changes in the expected arrival of their backordered products. There are many factors that can cause a production delay. Please reach out privately via live chat, or by phone at 800-237-5672 with the details, it will help us address your concerns. Thank you.

Lael Lapin: Beautiful store and well stocked for holiday items, but if you encounter the store associate, Joy, just go to another register. I tried to pay for my items with Crate & Barrel Rewards, but was instead charged on my Crate & Barrel credit card. There were excuses, such as "this is a new system" when I pointed out I think I was charged on my card instead of my rewards being redeemed. Let's call it what it is - Joy doesn't know how to perform the job. I won't be returning. The deadline for using these Rewards is approaching and it seems I can't risk trying to make another purchase, only to be disappointed.
Response: Hi Lael, I am so very sorry for your experience at our Tyson Corner location. I have shared your experience with the store's management team for review. We can definitely assist you with your rewards. Feel free to chat us online or call us at 1.800. 967.6696. We can help you review the status of your rewards and place an order for you. We are happy to help. Sincerely, Monique.

Ish C: Wasted our time with inattentive staff, were made to wait for more than 10 mins for store associates to show up to answer basic inventory questions and then admonished for coming in close to closing time. Sorry I will take a leave from work next time to go to your store! Also, one of the associates tried to be “helpful” by suggesting we look for options in discount stores. I don’t where she was coming from but surely didn’t feel like a CB experience. Go with low expectations.
Response: On behalf of all of us at Crate and Barrel, please accept our sincere apologies for the frustration and inconvenience you experienced during your recent trip to our store. It is helpful for us to know when our service has fallen short so we can strive to improve our customers’ experience. If you could reach out privately at 703-891-0090 with any additional details, it will help us address your concerns. -Cassie

18. west elm

LEAVE AN OPINION
55 reviews
west elm
Prices
3.4
Product Quality
3.3
Services
3.3
Professionalism
3.3
Attention
3.3

Address: 951 Rose Ave #104, North Bethesda, MD 20852

Schedule: Closed ⋅ Opens 10AM Thu

Telephone: (301) 230-7630

Guy: Furniture store



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Amina Rogers: Thanks to Keisha for helping me find and play with the Jules drop leaf table (and the two floor sample Baltimore dining chairs), Cole for a seamless check out, and Jocelyn (sp?) for her help in picking up all the furniture. Had a great experience and the table was delivered to the store 2 weeks earlier than was promised so that was the cherry on top. Appreciate you all and loving my dining set.

Beth Anne Redmond: After trying to reach customer service for 30 minutes unsuccessfully I called the Bethesda store. I needed to have an item sent to me instead of being collected from the store. The first woman who answered told me I needed phone customer service. I asked again if she could help & again I was told she couldn't help & to call customer service. I called again & talked to Melinda (sorry if that's right) & within 5 minutes, viola, she said my candle would go out via UPS this afternoon. She's a rock star & saved the day. This is what I call "total customer satisfaction!" I'll continue to shop at West Elm because of this experience.

Neil Shatzer: One of the worst experiences I have ever had! I ordered a table November 3rd that was labeled IN STOCK and ready for delivery in 2 weeks or so. The table was BEAUTIFUL, my wife was happy she found one she liked. We thought we might have it for the family to enjoy for 1 or 2 of the holidays as they told us we would. It is now May 14th and we still don't have the table. Besides that (bc there are companies all over the country blaming covid or shipping problems across the board) we were told on May 11th that it was finally at the delivery center and for me to call there and set up a delivery date. Well, the number I called no one answered bc it was 1 hour before they were closing and no one wanted to work. I left a message and the next couple days no one called me back. I called today and finally got a hold of someone who told me that they were waiting on an item still. I said that there is only one item. They told me to call the store, if it comes in 2 pieces or something. The lady at the store had no idea told me to call customer service. I called there and they told me to call the delivery company. I called there again to hopefully talk to a manager or someone who had answers and they wouldn't be there until 12 noon. I talked with 5 people before I finally talked with someone who wanted to help me. They didn't really know what to do. But, had the good intensions to find out for me. It took an hour today. But, I finally set up a delivery date for the 19th.

EJ Jung: Well, I purchased a bunch of furniture here last year (approximately $15,000 worth of furniture). The manager was very kind and responsive at the beginning. It was during the initial lockdown of COVID-19, so the store manager escorted me into the store for individual shopping. Well, firstly the delivery was taking so long. I didn’t expect anything to be delivered within a week, but some furniture arrived after 6 months I ordered. Long story short, one of the floor lamp is defective and was in need of replacement. The store manager, Kevin, promised to replace the lamp so I brought it in person last July. After a half year now, the floor lamp is still not delivered (I am not even sure if the manager placed an order). With my frustration and the long wait, I felt so terrible with the way I have been treated. (Of course I contacted the store and gave them a reminder, nothing happened). The quality of furniture is not high either, especially considering the mid-high prices for the same furniture I can get from other stores. Good lessons learned.

Susan Louis: I never been in store before . Just be aware this is just a high end ikea . I bought a table and 8 chairs . I paid extra for assembly assuming they would do it all . The table came with two guys who assembled . The 8 chair came via UPS unassembled !!!! Quality is just above IKEA Never shop here again

Isidor Dimitrijevic: Finally picked damaged item. 4.5 months waiting for half of my order to arrive at the store, second half got back-ordered even though it’s same pair of nightstands. Worse e-shopping experience by far, store poorly managed had to go 4 times to the store. Ridiculous how bad this brand is.

Michelle Lovely: Sales people are not knowledgeable beyond information on website. Style over function. Skip the "Premium Rug Pad" -- It's cheap, very thin, arrived late with stains and tears.

Walter Alves: West Elm has very nice design and the price points are good. The staff is also very nice. Unfortunately, their inventory systems are either the worst on the planet or they are deliberately lying about delivery dates. The furniture industry is going through major shortages of foam and particle board the delivery estimates on their website are wildly unrealistic. What is listed as in stock and ready to ship is NOT. Customer service is friendly, but don't help you unless you complain on Social Media. That seems to get things moving. Also, the return policies are brutal and full of catch 22s. I would have loved to give a 5 star review, but after having my delivery date pushed back over 4 weeks, I was able to cancel my order and go with someone else who actually had furniture in stock. There are vendors with sofas in stock. West Elm is not one of them.

Chanpen Tee: It is nice and well organized here. There are a lot of furniture here.

Romona Foster: This West Elm just opened, so they were still getting things together, but they made sure they provided excellent service anyway. Loved the space and environment as well.

19. Target

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108 reviews
Target
Prices
3.2
Product Quality
3.3
Services
3.2
Professionalism
3.2
Attention
3.2

Address: 1515 New York Ave NE, Washington, DC 20002

Schedule: Closed ⋅ Opens 7AM Thu

Telephone: (202) 914-2396

Guy: Furniture store



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Sassy Sauce: This store opened a couple years ago and it’s always nice and clean. The day I went after work the store must have just received a truck because there were boxes of product on most of the aisles. But this store is generally very clean and organized. This isn’t a normal sized target though, it’s definitely smaller and has more of a convenient store type feel. But all of the normal Target staples are still there. There is parking under the store and it’s accessible using the escalators or elevator. There is a Starbucks as well. It’s a great store to visit!

Amreen Shafiuddin: poorly managed target.. no one knew answers for anything. customer service was poor. stocking issues in all the aisles. boxes everywhere.. the food items especially bread section don’t have best before stickers on them. when questioned, they just saw each other faces. poorly managed.

Tracie: Pros: Near my home. New store. Available parking structure. Decent customer service. By decent i mean - I haven't had a negative experience with the customer but no one has gone above and beyond helping me. Cons: Generally feels empty. Yet every time I enter the store i notice staff are in the middle of restocking and have crates of things in the middle of the hallways blocking the pass way. This was even before covid so not sure whats going on (pictures shown from Dec 2021). Also, doesn't appear to be a parking attendant so anytime anyone lost their ticket, their is chaos trying to get out. Finally, prices seem a little higher than other targets, i get the sense that because its smaller things are limited and maybe marked up? Or maybe its just inflation and the whole food chain/ports being a hot mess.

Mysiki X Valentine: Whoa! Let me begin on a positive. There is a cashier (older Black woman) Joan, who is the most pleasant staff worker. However, the younger staff can often be found tucked away on phones, having side conversation and etc..so finding help is always difficult. In addition, the customer service could never be described as friendly. But it does not end there, this is one of the worst Target’s I’ve ever went shopping. The store shelves stay empty. I recently order Beats headphones online for pick-up, I was emailed saying my order was ready—but when I got to the store the manager cancelled my order, stating the item was not in the store. Long behold, I walked to the back and there sat 3) pairs of the same item I came to pick-up. Her attitude was out of this world, I couldn’t believe she worked in customer service. No matter what time of the day, the aisles have carts full of products yet to be put away. Makes the store seem chaotic and disorganized. If it’s a quick stop, I’d advise going elsewhere. Looking to do serious shopping, never stop here. To end on a positive the food section is normally well stocked and presented nicely.

Kareem Carter: Lets start by saying I am appreciative of having a Target in this area of DC. The parking facility is safe and well lit, the store was reasonably stocked and clean. My gripe is with the professionalism of the management and the completely ineffective way they run the checkout line. they funneled everyone through one line and when several customers skipped the single line and went straight to the register, they were allowed to do so.....causing frustration to the other customers in the line. This was brought to the lead employees attention and she sarcastically dismissed my frustration. They should really signage up on how the checkout line works!

Erin Truax: I have been to this Target a few times because it is the most convenient for me (and parking is easy) but I always leave feeling very frustrated. There are constantly boxes of inventory waiting to be unpacked that are blocking the aisles and many shelves are often missing product. I have shopped at different times and on different days, but this seems to be on ongoing issue for this location. If you’re able, I recommend a different location.

J Por: Went in for some quick toys for my nieces and nephew. Turned in to their Loss Prevention racially profiling my partner, and followed us around the store the entire time for 60 dollars worth of merchandise, part of which, we had to find an employee to get. We initially went in to make a return, and unfortunately had the idea to shop the last bit of our list. Workers letting people (guy in a blue hoodie was wearing a red shirt so possible employee?) walk around without a mask even though DC has a mandate, and the stores inventory is always in the way. Should have been more concerned following him to give him a mask instead of two people who were in your store less than 25 minutes. Overheard an employee talking about managers asking the team to get tested because of a potential positive employee. Overall, the worst experience I’ve had by far. I’ve been a consistent customer for three years, but no more. This location is best avoided. Trust me.

livingmytruth 2: Joan has the best customer service ever. I came in this location with my 98 year old grandma and she made my grandma feel sooo good and proud and she really has a positive attitude. Thank you for making my grandmother’s shopping experience so pleasant . I will actually make this my home store now because of her pleasant demeanor

Aaron Blackmon: Have you ever wondered what it would be like to go to a Walmart that is all red and has Target signs? Well wait no longer! This will fit the bill. The validated parking is a mess. The store is never stocked but simultaneously stocking everything at once and the lines are NEVER open. I only went there after learning my initial lesson months ago because it’s so close and I wanted to get a few things but even still it wasn’t worth it.

Chris Todd: The staff inside the store were friendly and helpful. However, the parking attendant was about as useless as a square wheel. I wanted to recharge my car. The sign in front of the chargers read "See attendant to activate". This dude was just sitting in his car. He refused to get up and wave whatever card he needed to wave to unlock the charging station. He didn't even acknowledge me other than saying "Uh". I tried activating the station with my SemaConnect app, but the station was locked out. I'm sure this Target is great, but I wouldn't come here in an EV because the dude who runs the chargers can't be bothered to get out of his car to do his job.

20. HomeGoods

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273 reviews
HomeGoods
Prices
4.2
Product Quality
4.2
Services
4.3
Professionalism
4.2
Attention
4.2

Address: 8357 Leesburg Pike, Vienna, VA 22182

Schedule: Closes soon ⋅ 9:30PM ⋅ Opens 9:30AM Thu

Telephone: (703) 356-3107

Guy: Furniture store



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Tilly Lo: This location has a lot of stuff! More than most locations that i shopped at. Packed, stacked everywhere. Not sure if it's the employees or the shoppers, the items are not neatly organized like the other locations. For example: photo frames are stacked on top of each other, and this increases the chance of the items getting scratched or broken.

Tanjiro Nezuko: They really have everything you could possibly need for your apartment. I got an apartment not too long ago and I came to purchase new everything. My friends live around this area and they said it was the best home goods they knew. The prices were insane, and let me tell ya, it’s super easy to lose sight of your budget haha! Can’t wait for my friends to visit from overseas

Keith Arthurs: The cashier here fraudulently issued a credit card in my name. Went to Homegoods this weekend. Cashier asked if I wanted a 10% discount. I said, if it is a credit card, no. I do not want a credit card. She insisted, it is just a discount program, not a credit card. She said, there is one that is a credit card, and one that is not and she would sign me up for the discount program that is not a credit card. I said OK. Through the process it seemed to ask questionable questions, so I asked about a half dozen times during the process, and she insisted it is not a credit card. I always responded, OK because I do not want a credit card. I got an experian alert telling me TJ Maxx (parent of Homegoods) pulled my credit for a TJ Maxx credit card. This is serious fraud, having credit pulled lowers credit score. This should not be happening, I did not approve of receiving, or signing up, for a credit card. Seems like as a store, they push employees to sign people up for credit cards. In this case, without the customer's permission.

April Moyo: Able to find many things here at good prices and good quality. It's easy to get overwhelmed with some of the choices but with a list, I've been able to find what I need without much hassle 😌 🙂. Sales associates are very friendly as well.

Jodie Senda: Deluxe size Lemon Body Soap Bar....Cute Tray like Wicker Basket & A mini 5 piece Utensil Set!!!!All 4 under $20.00!!!!!!😀😀😀

John Newman: Selection okay. Line to checkout was too long. Clearly this store is understaffed in an attempt to save money, which never works. I left without buying anything and went elsewhere to spend my money.

Astrid Garrison: Great variety of goods you would need for your house. And your pet, because that's what makes your house a home.

Allen Eickelberg: This homegoods is always well stocked and full of interesting finds. I think if I were to wish for one thing out of the homegoods franchise it would be to have less 'damaged goods' for sale in the store. It seems that a large portion of the items for sale have cosmetic or structural flaws. It's always heartbreaking to find a beautiful piece of furniture only to inspect more closely and find it has damage.

Maya Nogales Beauty: Love this home goods! They are always super nice and helpful and they have very nice stuff! 😊

Wayne Stone: Outstanding buys daily. We love this store (chain)