Best Pottery Barn Shops Washington Near Me

Bryan Riley: Like most of the other one star reviews I had a bad customer service experience. I was trying to get a vase and the woman that helped me acted as if I had a contagious condition and tried to rush me out of the store. Maybe someone needs to contact corporate.....

Megan Lisowski: My wife and I recently purchased an entire dining room set from Pottery Barn located in Alexandria, VA. Upon receiving one of the Bradford chairs we ordered, one of them was defected and needed to be returned. We called The location we purchased the chair from and one of the associates assured us that we would receive a new chair and be able to return the defected chair in the packaging that it came in. A couple days went by and we didn’t receive a new chair, nor did we hear from the associate we spoke to at the store. We called the store back, only to find out that the lady we spoke to wasn’t working there anymore. We spoke to another associate at the store and she told us that she didn’t see anything in the system about our return and said she would start the process over again. She reassured us again that we would be getting a confirmation email and that we would be getting a chair delivered to us. We would be able to return the defected chair in the package it would come in and UPS would be picking it up. At this point 2 weeks have gone by and we still did not receive the email or a new chair in the mail. We called the store for the third time, and spoke to another associate, that associate said they would have to call someone else at the packaging facility and assured us that she would call us back. We never received a phone call back. At this point my wife and I were hopeless. We just spent 5K dollars on a dining room set and we were appalled at the service that we were given. We decided to call the generic customer service number because no one at the store was able to help us with our order. I spoke to a nice lady who pulled our order information up and made an excuse saying that the return was started but no one finalized the return. This led us to believe that the previous associates were lying to us. We were disgusted and proceeded to express our unfaithfulness with the customer service representative. She then put us on hold for about five minutes. When returning to the phone, she sounded just like the previous 3 pottery barn employees that we spoke to. She assured us our chair would be mailed out and an email would be sent to us confirming the delivery as well as a separate email from UPS to setup the return of the defected chair. I forced the associate to stay on the phone with me until I received a confirmation email since the previous experiences I had with past associates all claimed I would receive this email. After 15 minutes on hold we still didn’t receive the email and the customer service representative hung up on us. My wife and I have always dreamed of having a pottery barn dining room set in our newly built house. Although, after this experience we will never consider purchasing anything from pottery barn moving forward. Not 1 person was able to help us out from the store we purchased the set from all the way to 2 separate customer service representatives. So at this point I wanted to vent my frustration to anyone at a higher level with the company to express my terrible experience. I will share this experience with family and friends to prohibit them from going through the same experience I have and encourage them to purchase furniture from other places because it’s not worth the hassle to spend the type of money we did on something that came defected and we can’t return. The old adage you get what you pay for doesn’t correlate with pottery barn and I will never purchase furniture from your store again. I hope this summary does something to change the way your conducting business and breeds light into some loopholes within your company you can fix.

Charles-Stephen Laubhouet: I enjoyed my visit, although i found some of the items expensive. The store is vast and well furnished . Many articles to satisfy your needs

Tina Zuccolo: Purchased an Indio Outdoor table at the beginning of the shutdown. Within a month the table paint started peeling. I notified PB immediately and they mailed me a paint kit that took three months to arrive and literally covered 10 percent of the damaged area. PB refused to do anything further. The employees at the Fair Oaks PB store did comment how the Indio table is junk and everyone has complained about the peeling paint. They said that they did not have a record of me purchasing the table at their particular store so they could do anything to help. It was during the shutdown, so I had to make an appointment to come in and pick up the table. The same employee that helped me on the loading dock still works there. He remembers me, but they won’t stand by their product and come up with a solution. Between all of the outdoor furniture, I spent over $5,000. Never again PB.

Philip Raskin: This location is the first in this format. The staff here is very attentive and offers free in home consultations. Their stuff is pretty unique so if you need to outfit a kids room you should check them out.

Doni Lazenby: Art league pottery is clean, thorough, and friendly.

Kath Farneth: Tried to make an interior design appointment twice. One time no one was available m, even though they called and said everything was all set. I drove an hour. So a few months later I tried again and this time no one from PB called me so I called them to confirm. They never had my information so I am glad I called. They took my name and number and never called back. Don’t waste your time - the whole mall sucks

J Powell: Updated Review 6/27/22 - Bed was delivered and I must say the quality is everything! I guess it was worth the wait. Still so undesirable to have to wait so long to receive something. ——————————————————————————— Ordered a bed Dec 2021. It was scheduled for delivery April 14 - May 6. They collected their money first week for May, now my bed is scheduled for Mid June. Not hopeful it will arrive then. Ordered TWO Tyler chairs in January 2022 with delivery in July. I paid for the chairs up front, boooo me!!! Received the first backordered email in Feb stating my order won’t be available until Aug. W/n the same week, got a second email now saying chairs will be delivered in Sept. Needless to say, I been trying to cancel this order since the first email. Lots of miscommunication on PB end. I was told I can cancel anytime if I don’t want to wait. Let’s cancel the order then … 3 weeks past and order not canceled b/c the manufacture is overseas and it takes them a while to respond. Finally got a response a month later and since the order was placed in Jan, it can’t be canceled. That’s not what I was told … Now I’m told I can cancel once PB has the order in their hands and they will then refund my $4300. Sooooo I’ve been waiting and continue to wait for my money back!!! I really doubt the chairs will be available in Sept since the bed has been pushed back and no courtesy email informing me. I had to log in and find out!! At this point, I just want my money back.

Lena Hall: Was pleasantly surprised by the friendliness of the staff at this store - they were attentive, but not intruding. One lady went out of her way to find the price for a toy I was interested in, she went to the back and brought another one that had a tag. When I asked about any deals or discounts, she informed me what was eligible for a current sale and I saved over $30 that day. Will return.

Catherine Dillon: Definitely worth the drive if you are thinking of visiting. The outlet runs percentages off certain items, i.e sofas, dining, etc. The tags as marked as usually not so far from retail prices, unless there is significant damage. We picked up some awesome bar stools and saved a few hundred dollars, with nothing appearing to be wrong with them. Great store- will definitely be back.

Sandra Ciarmella: As far as the merchandise in the store I would rate it a 5 BUT as far as being greeted a ZERO! The store seems to cater to the regulars. I have been in the store 4 times and no one has ever greeted me or asked if I needed help!

Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.

Shannon Batson: Came in today for some last minute needs for a new apartment I moved into yesterday.For obvious reasons I probably didn’t look so well put together this afternoon. The customer service is lacking and the place wreaks of judgement and bias. Need I say more. After waiting and watching one member of staff play with her hair while chatting with a member of staff who was checking out a customer while a line was forming was quite interesting to me. After witnessing such a lack of service, Sharon who happens to be amazing and provided such wonderful service came and got myself and another customer to be waited on. I completely understand that it’s a Saturday and it gets hectic in retail, but there’s clearly a picking and choosing of who receives service from staff in the store. Please do better.