Best Pottery Barn Shops Washington Near Me

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1. Pottery Barn

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112 reviews
Pottery Barn
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 4750 Bethesda Ave Ste 31, Bethesda, MD 20814

Schedule: Open ⋅ Closes 7PM

Telephone: (301) 654-1598

Guy: Furniture store



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Pottery Barn: what do users think?


Bryan Riley: Like most of the other one star reviews I had a bad customer service experience. I was trying to get a vase and the woman that helped me acted as if I had a contagious condition and tried to rush me out of the store. Maybe someone needs to contact corporate.....

Yicela Alvarado: If I could give 0 stars I would, Barbara the sales representative clearly is racist. She failed to display minimal customer service engagement with my simple request as a paying customer. I spent over $500 but most likely will not be back. Thanks Pottery Barn!

Joseph Moeller: The posted hours seem to be incorrect. The store closed at 7pm or earlier on a Tuesday night, and the salesperson inside shook her head and walked away when she saw customers knocking on the door to get her attention.

Scott Wagner: Rather poor customer service, considering a reputable product like Pottery Barn. A lot of ignoring salespeople, with some not even bothered to look up from their cell phones.

Loni Cohen: My husband and I went to Pottery Barn this morning with our toddler in tow. We had a fairly clear idea of what we wanted in a living room set and the budget we wanted to stick to. This was the 7th furniture store we visited and finally found just what we were looking for. PROS: This location has two floors with a good number of sofa sets available to test drive and numerous options for fabric. We loved having the ability to customize the furniture to make it exactly what we were looking for at a price we could feel good about (different fabrics have different price tags). We were assisted by Kassie, who was very personable, professional, and extremely helpful. She made the experience of customizing the living room set easy, enjoyable, and kept us in our budget! We will definitely work with her for all of our future purchases. CONS: Yes, this gorgeous furniture comes with a price tag (you get what you pay for, right?), BUT we were very lucky to purchase during a 25% off promotion, which made the price very affordable so look for the sales/ sign up for their emails. Also, I could certainly see what some customers have complained about regarding staff. Some of the staff seemed a little snooty and would walk right past us without a greeting or offering assistance. Again, Kassie was not like that at all, so just look for an associate who seems happy to help. Finally, Pottery Barn Kids is completely separate and unable to combine orders with PB so you will pay twice for shipping if you order from both. OVERALL, we will definitely shop here again and would recommend PB Bathesda to our friends.

Chris Leo: We've had a TERRIBLE experience shopping at Pottery Barn, both in store and online. We went to the store in Bethesda, were helped by someone named Caterina. Initially, she helped us with curtain rods and we purchased 2 curtains, 2 curtain rods and 2 sets of finials. One of each had to be sent to us from another store because they weren't in stock at Bethesda. Caterina assured us everything would match, despite coming from different places. When we received the curtain rods and finials from the other store, THEY DIDN'T MATCH. The curtain rods had OLD brackets that didn't match what we received from the store, which had NEW brackets. The finials also had a different finish. We had to go BACK to the store a second time to return those items. While we were there, Caterina gave us a hard time about returning the items and I had to say that I was extremely frustrated because she helped us and told us everything would match. So, she accepted the return and someone in the store placed an order for us online for a new curtain rod and finial. After almost a MONTH waiting for it to arrive, I finally received it and mounted both curtain rods only to find out that the one that was just shipped to us is DEFECTIVE! The set screws are jammed and do not loosen or tighten onto the curtain rod! I called customer service and they told me the curtain rods are now DISCONTINUED and the best they can do is allow me to return them. Now, I have to TAKE DOWN the curtain rods, PATCH THE HOLES and ship back one set with a return label, and then I have to GO TO THE STORE FOR A THIRD TIME to return the other curtain rod. THIS IS RIDICULOUS! I have spent almost two months just trying to get two curtain rods and have WASTED SO MUCH TIME AND MONEY.

Nancy Kotarski: Amazing store. So clean. 2 levels of home furnishings and gift items. Knowlegable and helpful staff

Gloria Corbin: If I could give Pottery Barn no stars, I would. This company is a complete JOKE! My employer purchased an item as a thank you for one of our providers in January, It is now August and we have not received anything. When we have called, they inform us that the item is waiting to be delivered but when you talk to their delivery company, they don't have the item to deliver. When I called customer service and asked for a manager, they put me on hold. They'd return every 7-10 min saying "Waiting for a manager to pick up the call". It took an hr to get a manager. Absolute worst customer service EVER! DO NOT PURCHASE FROM THIS COMPANY

Vishal Sinha: This is our go to Pottery Barn store. The store is laid out well tho a bit too busy to move around freely. But space is a at premium in Bethesda :) The store is sometimes not adequately staffed - specially afternoons on weekdays. And getting help right away can be a challenge. But the staff is friendly and always willing to help. On our most recent visit, we needed help buying a bed headboard and frame we the folks here helped us out making a selection. We wanted to checkout the swatches for the beds and the salesperson was very patient and answered all our questions! We like the quality of their products and appreciate the customer service :)

The Carpenter's Hope Info: Moustapha, who works at Pottery Barn Bethesda, MD, is AWESOME. I live in North Little Rock, AR. I have been searching for a particular item that Pottery Barn sells. An online Pottery Barn representative told me the item I need is in the Bethesda PB. Yay!!! I called yesterday and Moustapha was very helpful. He took my request and promised to call me back with status. He did call and said he could not find the items but that he would check with someone else and call me back today. True to his word, Moustapha called and said he found them. He and I just hung up. He said to check my email for shipping confirmation and the items should arrive Monday!!!! Yay!!!! I'm so grateful! Thank you, Moustapha!

2. Pottery Barn

LEAVE AN OPINION
66 reviews
Pottery Barn
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 2700 Clarendon Blvd Ste R-100, Arlington, VA 22201

Schedule: Open ⋅ Closes 8PM

Telephone: (703) 465-9425

Guy: Furniture store



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Pottery Barn: what do users think?


Nicole Gartrell: Cali's customer service was EXCELLENT! She was ready to help and knowledgeable. Once she finished assisting me she went right into helping someone else.

Kathryn Chavarria: Ordered online, easy pick up! I wouldn't say it's ready in 3 hours - maybe 5 or so. I ended up going home before I got the email that my items were ready, but I didnt need the items right away. Beautiful layout, very festive and cozy! Staff are very kind and helpful. Would recommend for any holiday office/friend gifting!

AuntSusie: One of my favs, great furniture choices, especially if you are looking for " transitional types" of pieces....for example, items that can flow from contemporary to more traditional if your home has both styles, they can help you pull it together...and you can find it here. Best to cruise the entire shop, then start making your selections...it can be daunting even for an expert because some soft furniture pieces have between 12-100+ fabric choices. Wear comfortable shoes, expect to stay awhile. We were there 3.5 hrs and made 3 furniture choices. All different but looked good together, but they did the checking on how long it would take to deliver...some items are not scheduled till next Feb/Mar; but what we ended up with was available to ship between 8-12 weeks. Even the quick ship items, due to Biden's supply chain problems..dont come in for 8-12 weeks.

Valerie Myers: I scheduled delivery of the Warren bed frame once I was contacted saying both boxes in this order were at the warehouse ready for delivery. I scheduled the delivery two weeks in advance. I reserved the loading dock in our apartment building for easy delivery. When the truck got here they told us they were missing the box with the headboard in it. They told my boyfriend that it wasn't at the warehouse (this was NOT true, as I found out later after hours of phone calls). They said they could deliver the headboard next week (which, if it truly wasn't in the warehouse I don't see how they could promise that). Then when I called customer service I was lied to yet again. The first representative I spoke to said I would get an email with delivery time later today. I waited 3 hours and called again because I hadn't received an email. The second person I talked to said that there was no record of delivery being scheduled for the headboard. He said he would transfer me to the schedulers at Fidelitone. I asked him to give me their phone number in case I got disconnected, because that had happened several times already, he said he didn't have a number for them. He transferred me and the phone promptly disconnected. I then called two different phone numbers for Fidelitone, never reaching an actual person, I left several messages and they did not call me back. I then called Pottery Barn again. The third representative I spoke to tried to call Fidelitone as well, they didn't talk to her either. I then tried emailing Fidelitone. They said they'd try and get it delivered today but since it was at the warehouse and not on the truck it probably wouldn't be today. I pointed out that they were just ignoring me to delay having to fix the problem that they caused. This is all more frustrating because I scheduled this two weeks in advance, that should have been ample time for them to get their s together. Additionally, we now are sleeping on a mattress/boxspring on the floor because we don't have a bedframe. We will have to move the mattress and boxspring yet again when the warehouse deigns to deliver our furniture. And finally, we have a large box in the middle of our living room that has the base of the bedframe in it, which will sit there until we get the piece of furniture that we were told would be delivered by May 24th at the latest. Oh, and no apologies or refund of delivery fees or anything to fix their mistakes.

Megan Lisowski: My wife and I recently purchased an entire dining room set from Pottery Barn located in Alexandria, VA. Upon receiving one of the Bradford chairs we ordered, one of them was defected and needed to be returned. We called The location we purchased the chair from and one of the associates assured us that we would receive a new chair and be able to return the defected chair in the packaging that it came in. A couple days went by and we didn’t receive a new chair, nor did we hear from the associate we spoke to at the store. We called the store back, only to find out that the lady we spoke to wasn’t working there anymore. We spoke to another associate at the store and she told us that she didn’t see anything in the system about our return and said she would start the process over again. She reassured us again that we would be getting a confirmation email and that we would be getting a chair delivered to us. We would be able to return the defected chair in the package it would come in and UPS would be picking it up. At this point 2 weeks have gone by and we still did not receive the email or a new chair in the mail. We called the store for the third time, and spoke to another associate, that associate said they would have to call someone else at the packaging facility and assured us that she would call us back. We never received a phone call back. At this point my wife and I were hopeless. We just spent 5K dollars on a dining room set and we were appalled at the service that we were given. We decided to call the generic customer service number because no one at the store was able to help us with our order. I spoke to a nice lady who pulled our order information up and made an excuse saying that the return was started but no one finalized the return. This led us to believe that the previous associates were lying to us. We were disgusted and proceeded to express our unfaithfulness with the customer service representative. She then put us on hold for about five minutes. When returning to the phone, she sounded just like the previous 3 pottery barn employees that we spoke to. She assured us our chair would be mailed out and an email would be sent to us confirming the delivery as well as a separate email from UPS to setup the return of the defected chair. I forced the associate to stay on the phone with me until I received a confirmation email since the previous experiences I had with past associates all claimed I would receive this email. After 15 minutes on hold we still didn’t receive the email and the customer service representative hung up on us. My wife and I have always dreamed of having a pottery barn dining room set in our newly built house. Although, after this experience we will never consider purchasing anything from pottery barn moving forward. Not 1 person was able to help us out from the store we purchased the set from all the way to 2 separate customer service representatives. So at this point I wanted to vent my frustration to anyone at a higher level with the company to express my terrible experience. I will share this experience with family and friends to prohibit them from going through the same experience I have and encourage them to purchase furniture from other places because it’s not worth the hassle to spend the type of money we did on something that came defected and we can’t return. The old adage you get what you pay for doesn’t correlate with pottery barn and I will never purchase furniture from your store again. I hope this summary does something to change the way your conducting business and breeds light into some loopholes within your company you can fix.

Alissa M: Please do NOT shop at Potterybarn. I have been trying to work with their customer service for over two months to receive a refund for a diffuser that I purchased that was delivered in an unusable format. I was initially upset at the product I received, but since have become exasperated and angry with customer service agents who ignore my messages, fail to follow up, provide different messages across agents, and a general lack of courtesy. I will not be shopping at Potterybarn ever again.

Andre Sadler: This will be my first and last time ever going to a pottery barn thanks to Michelle at this store. I went into this location to pick up an online order, just to find out they did not have what I ordered and what my card was charged for in stock. When I attempted to ask for help to make sure the charge would be reversed I was treated as if I was wasting Michelle’s time and did not belong in that store. So I will take “my kind” of money somewhere else where I am treated with kindness.

Carley Litchfield: This location is so hit or miss. Several of the regular employees are so rude (two in particular I know I'm going to be "bothering" when asking for help) A few are fantastic. Can't get consistency. Just called to inquire whether something was stocked in the store and was interrupted mid-sentence "I need to put you on hold"...and then I waited 5 minutes before hanging up. I'm a VERY regular customer and the lack customer service is super frustrating.

Teri Matzkin: Nice, classy store. Furniture is mostly for larger homes it seems fo me, but very nice. Great decorating things, like candles and table dressings. Bought one of the softest throws I've dyed owned heee. Best to come when they have their sales.

Brionne Griffin: I've been in to browse several times, but have yet to make a purchase. They have some gorgeous furniture and the most amazing fur blankets, but it's obviously a very pricey establishment. Also, I find it very irritating that a lot of their products don't have price tags. I found a few jewelry boxes I liked, but none of them had price stickers anywhere.

3. Pottery Barn

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114 reviews
Pottery Barn
Location
4.9
Prices
4.8
Quality Product
4.8
Establishment
4.8
Customer Service
4.8

Address: 8004L Tysons Corner Ctr Ste H1L, McLean, VA 22102

Schedule: Open ⋅ Closes 9PM

Telephone: (703) 288-0316

Guy: Furniture store



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Charles-Stephen Laubhouet: I enjoyed my visit, although i found some of the items expensive. The store is vast and well furnished . Many articles to satisfy your needs

Qin Linda: I don’t know why the cashier was talking on the phone and laughing while I was waiting for check out. Apparently it’s a personal call and she even did not look at me or say “one minute please.” No, nothing . I waited 3 min and another cashier came and checked me out . Please train your employees of working ethics. It’s 2pm 06/25 and she was wearing orange with hair covered.

Alexis Martino Mallalieu: Pretty good selection here overall. I know if you purchase through the store you "help the store" but honestly there is only one associate I would even ask for and I wish I could remember her name. Otherwise, I have been there with 4 associates just standing around the register and nobody wants to help any customers at all...not just me. They act like you are a bother. While I was looking at a table and moving chairs around to see the fit, one associate asked "are you done? I want to clean up." WHAT?!?!

Tony W: This is a upscale home funiture store. Their products are high quality, good style and expensive. They have designers onsite to help your choose furnitures that fit your space. They can also come to your home to check the rooms and recommend furnitures if you want your home to be beautiful but have no idea on how to achieve it. I visited the store recently and discovered they have a kids only section with many good looking and environment safe furnitures. If you have extra money to spend on high quality furniture, you should go there and take a look.

bansi honey: Great well organised store with friendly staff. Huge collection of stuff, don’t miss the kids section and custom curtains. Store is lot bigger than it looks from outside. Overall a good experience.

Chad Lytle: They discontinued their military discount of 15%. Why not lower it to 10% like Crate & Barrel and others... Military families coming back from overseas often have to furnish an entire home, no discount knocks PB off the list.

M. Sybella Debesa: Beautiful store, great location with lovely products. Sales associates don't "pester or follow one around" allowing for one to peruse as needed.

Keyarii Taylor: This pottery barn location is terrible. The visual aspects are amazing but the staff is a nightmare expect for a few employees. The managers here have attitude problems and clearly have an authority complex. They are not helpful at all and seem extremely bothered when you ask them for help with store items. This is unacceptable seeing as though their job IS TO HELP YOU. If I could rate them zero stars I would. If this is what the William and Sonoma company considers costumer service then the CEO should be ashamed of themselves.

Walt Nicholson: Quick service in frontly staff. I called from another store to hold a product and when I got there I was able to get in and out of the store within two minutes. Nicely done.

Harriet Yancey: Words can not describe what a horrible experience I have had with this company. I ordered a chair and ottoman for my daughter’s nursery in October. It was promised in December. I paid in full at the time. Upon receiving my first notice of delay in delivery I tried to get a refund but they refused. Now it is February, I have been charged twice. For the two pieces of furniture and my daughter has not received either item. I am beyond disgust,

4. Pottery Barn

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43 reviews
Pottery Barn
Location
4.8
Prices
4.9
Quality Product
4.8
Establishment
4.8
Customer Service
4.8

Address: 11824U, Fair Oaks Mall, Fairfax, VA 22033

Schedule: Open ⋅ Closes 8PM

Telephone: (703) 385-7550

Guy: Furniture store



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Amanda Parker (ArtistAParker): Beautiful items here.. seems like great quality. I'm going to get 2 bar stools here one day, custom made. I'm a big person so I have been looking for stools that carry up to 300lbs in weight, and they have the big and tall stool I need. I didn't know pottery barn had custom furniture until I went to the mall. It's a great place to see what you want in person.. go here to the showroom before buying online.. so easy and wonderful to be shopping in a modern world.

RH: I bought a coffee table at Pottery Barn. When it was delivered the glass was broken, but the rest of the coffee table was not. I called customer service and waited for 1 hour for someone to pick up the phone only to be told that they would replace the glass in 10-15 days. Next day I get an email telling me it would be another 2 months! I called customer service (waited for 45 minutes to talk to someone) again and ask why the discrepancy. They tell me I have to get to the back of the line and they have to reorder the table again and I would wait another 3 months for delivery. I ask if there is a discount for the inconvenience only to for the agent to hang up on my. I call back again (another 45 min. wait!) and ask to speak directly to a manager. The agent refused and hung up on me again! So I drive myself to a store only to be told that now the delivery date has been moved to 6 months, rather than 3 months. I tell them I just want to cancel the order, but they said they had to wait until next week when the corporate representative was in the store. I wait another week and call the store to speak with the corporate rep. At this point, I spent hours trying to resolve the issue I tell the corporate rep that I don't want the table and want a full refund and for someone to pick the table up from my house. Finally it is resolved. In the meantime, I find the exact table on Burke Decor for $650 less, no shipping fees!!!!!! I used to go to Pottery Barn and pay more for good customer service - no longer. Save yourselves time and money and find the exact same furniture elsewhere! That was the worst shopping experience of my life!!!

Tina Zuccolo: Purchased an Indio Outdoor table at the beginning of the shutdown. Within a month the table paint started peeling. I notified PB immediately and they mailed me a paint kit that took three months to arrive and literally covered 10 percent of the damaged area. PB refused to do anything further. The employees at the Fair Oaks PB store did comment how the Indio table is junk and everyone has complained about the peeling paint. They said that they did not have a record of me purchasing the table at their particular store so they could do anything to help. It was during the shutdown, so I had to make an appointment to come in and pick up the table. The same employee that helped me on the loading dock still works there. He remembers me, but they won’t stand by their product and come up with a solution. Between all of the outdoor furniture, I spent over $5,000. Never again PB.

Joe Darden: The reason I am giving it 2 stars is because we still like Pottery Barn. We purchased some plates (curbside pick up, highly recommended) when we got them home we discovered that the plates were warped. We didn’t even use them, just noticed how badly they were warped when we started to unwrap them. After a couple of rounds of quarantine-ing, we returned to Pottery Barn to return/exchange the plates. Low and behold they have a 30-day return policy. Seriously, even in COVID? The manager refused to return, exchange or even give us a store credit. It’s a defective product!!! The part that really digs deeper was that the manager was just dismissive and didn’t even attempt to help. I take it back, changing to 1 star. I mean, we registered for our wedding here, and have spent thousands dollars at Pottery barn throughout the years. Crate and Barrel here we come.

susan lane: Let me state, that this review isn't for the FairOaks Store..... The worse customer service experience I've ever had......lost my couch, no one is taking responsibility and nothing is being done! They all talk the talk, but in the end....I have to waste my time and energy and try and get the District Manager's name and #.....and having spent 35 minutes on the phone with customer service....still don't have it! I'll never do business with them again...and believe me I've spent an exorbitant amount of money! I still can't get the phone number....Beware!!

Mercedes Porsche: The store was a little small but still a great store.

Tony Sutphin: Went here last night to look for pillows and lamps. We were super happy with the customer service from Susan...she was kind, patient and very knowledgable. Very pleased with pillow choices and very happy that Susan told us inserts were down and helped us order synthetics. The lamps were a bit over priced for what they had but I would definitely come back to this store just because of Susan and her customer service.

Jouwad Syed: This is more a rating for Pottery Barn Online, they are simply the worst and have the worst customer service. Could not tell a lick of information on my order and their customer service has a nasty attitude. Canceled my entire order and will never buy from you guys again.

Derek: Some of the worst customer service at PB as a retailer. My wife ordered a new crib as we are expecting our first baby. When it arrived (today), it was the incorrect item. We didn't notice this until I had unboxed and carried the pieces up to the nursery. After waiting on the phone for an hour with customer service my (pregnant) wife was told to 1) repackage the wrong crib, 2) transport it to the local UPS store. Lastly, we would not get the crib we ordered until they receive the incorrect crib they sent us. So the emotional aspect of waiting for this crib for 1-2 weeks is now turning into over a month+. Additionally, we have been staying home mostly to avoid people during this COVID situation especially given the pregnancy -- but now I need to re-package their wrong item, somehow lift it into a car myself, and take it to a UPS store. I am a husband, and really don't care about PB overall -- its whatever my wife likes. But the way they treated us in this circumstance is unacceptable. Bottomline: I would very much advise other folks to consider making your wedding or baby registries else where. It is hectic and emotional enough with these big life events... you don't need PB dragging you down with horrible customer service! Good luck

e j: Poor customer service. Came into the store for a specific duvet and matching shams. After wandering around the store aimlessly and approaching two store representatives who were apparently busy doing other things, an employee who was present but off shift tried to help me. She asked another employee (who was also apparently off shift) to look for the items but he never spoke a word to me and appeared to just give up. Ultimately, I approached one of the original “busy” employees and, after much discussion, got her to place a call to another store to locate the items they didn’t have at the Fair Oaks location. Not sure why the process took so long considering that the store was practically empty. I expect better customer service, particularly given PB’s price point.

5. Pottery Barn Kids

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20 reviews
Pottery Barn Kids
Location
3.6
Prices
3.6
Quality Product
3.7
Establishment
3.6
Customer Service
3.6

Address: 4756 Bethesda Ave Ste 31, Bethesda, MD 20814

Schedule: Open ⋅ Closes 7PM

Telephone: (301) 652-0191

Guy: Children's furniture store



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Mia K Arakaki: the employees are very well trained on the products and are very courteous. There's absolutely nothing available. All the products take way too long to come in the mail. Like weeks. I really felt bad not getting my stroller from them but my baby carrier took about 2 and 1/2 weeks to come and the stroller was going to be even longer.

Basil Vanderbilt: I bought a full set of nursery furniture with no sort of indication that stuff would arrive any later than October. In fact, I was pushed into ordering a chair fabric I didn't really like because it was "ready to ship". At best, said chair will be arriving end of April (so 7 months later and much later than baby's arrival) but keeps getting pushed back a month every week. I tried calling the store several times for help when there were early indications that things were going wrong and no one at customer service was helping but no one ever called me back. I guess they got the sale and washed their hands of it. Must have known people were already having issues in October. Every single pottery barn chair (plus I also won't have the dresser topper until April at best) is having the same issue. Buy actual ready to ship furniture elsewhere! The most frustrating thing is at Black Friday the chair was on sale for less than I spent and I'm sure will be arriving around the same time.

Loni Cohen: This PB Kids is attached to the PB Bathesda location. My husband and I went into Pottery Barn this morning with our toddler in tow and did spend some time in the PB Kids side. PROS: I gave two stars because this store does display some of the PB Kids decor for you to see in person. I love Pottery Barn and believe you can get it at a reasonable price during sale promotions. CONS: We were very unimpressed by this PB Kids Bathesda location. The PB Kids side of the store is fairly small and purchases cannot be combined with those made on the PB side (so when ordering you will pay for shipping twice). The staff working in PB Kids do not seem to have adequate training. A sign was left up from a previous sale and the staff admitted they should have taken the sign down, but were unable to honor the sale any longer. The staff rang up the wrong item in the computer system and we were quoted three different prices on a glider by three different associates (prices were not displayed on the furniture). Understand, they would have been ordering/ sending us the wrong glider, which is non-refundable and non-returnable. We then encountered a manager who came off as very snooty and had an "I'm right and you're wrong" attitude, citing her number of years experience rather than attempting to help us find a solution. However, we had an entirely different experience on the Pottery Barn side of the store and ended up spending several thousand dollars there once we realized we were wasting our time in PB Kids and moved on. In sum, I can not recommend the PB Kids store in Bathesda and do hope they find some better management.

Philip Raskin: This location is the first in this format. The staff here is very attentive and offers free in home consultations. Their stuff is pretty unique so if you need to outfit a kids room you should check them out.

Brendan Dahl: Very few furniture for young children, infants to teens no toddler choices.

Ivan Aranha: The wife seemed to have a great time. Found what she needed and they have a convenient parking garage next door. 2 thumbs up.

Indivar Dutta-Gupta: Excellent service, including in Spanish-language.

Dagmara Jasinska: They tried to sell an item that was on sale full price. Strange...

A F: They have little to nothing in stock. Meh.

Michael Brown: Nothing for children. Just infants and adults. Waste of a trip.

6. Pottery Department

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5 reviews
Pottery Department
Location
5
Prices
5
Quality Product
5
Establishment
5
Customer Service
5

Address: 307 Madison St, Alexandria, VA 22314

Telephone: (703) 683-5358

Guy: Pottery store



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Dennis Marksbury: This is not open to the general public. This is an art/pottery school. If you are interested in learning to make ceramics, I would highly recommend this place. The teachers are great and the facility is wonderful. I can't speak for the other classes as pottery is the only thing I have done here.

Doni Lazenby: Art league pottery is clean, thorough, and friendly.

Edward Pratt: Great learning experience. Good people.

Vega Overby: My happy place!

7. Pottery Barn

LEAVE AN OPINION
88 reviews
Pottery Barn
Location
3.6
Prices
3.7
Quality Product
3.6
Establishment
3.6
Customer Service
3.6

Address: 825 Dulaney Valley Rd Suite 2125, Towson, MD 21204

Schedule: Open ⋅ Closes 8PM

Telephone: (410) 821-3494

Guy: Furniture store



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Pottery Barn: what do users think?


Rami Kennedy: Pottery Barn has a wonderful selection of unique and stylish items. Unfortunately, they didn't have the chairs available that we wanted to purchase, but Tiffany the sales associate gets a 10 star rating from us. Tiffany was excellent! She called other stores and the distribution center to try and locate the chairs. The service was so great that we still bought a few items that were not on our list to purchase! It was so refreshing to see customer service alive and well again. Pottery Barn just gained a new customer .

Kath Farneth: Tried to make an interior design appointment twice. One time no one was available m, even though they called and said everything was all set. I drove an hour. So a few months later I tried again and this time no one from PB called me so I called them to confirm. They never had my information so I am glad I called. They took my name and number and never called back. Don’t waste your time - the whole mall sucks

Lehman Ross: Great place to pick up last minute house warming gift. Staff was friendly and helpful

Amanda Wehage: No matter when I go, the staff never welcomes me into the store or offers assistance.

HoStrander 58: Great customer service in the store. However their “design lady” was horrible. She was a no show the first appointment the second appointment was late. And then never sent us our quote for the items we spoke about. Ended up going to the store and picking our own stuff out and ordering online. Staff was super accommodating and welcoming. The stuck up lady we design lady however was not.

Taf1426: I've visited the store several times since the beginning of April, and each time I've had a positive experience. Every shopper is different, and has there own expectations when they walk into a store. I don't like to be bothered by the sales associates when I first enter a store. I like to walk around, and look at things. I do like to be greeted by an associate, and left alone until I have a question. With the vast size of the store, and the number of associates they have on staff ....it's not possible to give personalized attention. All of the staff have been friendly, and make recommendations regarding various products. They offer assistance, and ask if I need help finding anything in the store.

Daria Bobil: Came to the store at 7:30pm, posted working hours are till 8pm. Doors were closed, I saw a lady who was working there at the register. I tried to call and ask if I can drop the return. I Was calling 10 min, no one didn’t answer, saw this lady not reacting at all. In 15 min this lady came closer to the door so I could ask my question. She said store is closed from 7pm. So why hours are not updated? She didn’t let me drop the return. 40 min of driving to the store....

Randy Chambers: Ugggggggg!! Laura is a trip!! Her customer service was horrible when ever a customer walks by you you speak and continue on with a customer or ask if the customer needs help finding anything!! I give her a thumbs down👎🏿!! Now “Berry”on the other hand 🤚 spoke to us asked if we needed any help and went with us to get what we needed and he was so nice!! Brittney was rude asking questions while Berry was helping us!! Talking bout she was doing online orders very rude to bother another employee while he cashes out a customer!!

goth gotht: Terrible company! I ordered a shower curtain, and for some reason it won't arrive for two and a half months! When I tried to cancel the order, the customer service department said "it's already in fulfillment, it's too late to cancel it, you'll just have to wait the two and a half months". Dude, you have two and a half months to cancel it! Why can't you cancel the item? My only thought is that perhaps they make the item overseas as they get orders to save on money, and just shaft the customer by not telling them their item will take months to make and ship. Terrible.

Beth Beall: I went into the store to order my items instead of online because I was told by the salesperson it helps the store's revenue and that they could provide me with customer service through the whole process. Well since then my PB order has been a nightmare. Never got my mattress. They charged me for it and still have not refunded me. I have called the store countless times as well as PB customer service. Many times a store manager does not even call me back. I will never buy something from them ever again.

8. Pottery Barn

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98 reviews
Pottery Barn
Location
4.1
Prices
4.1
Quality Product
4.2
Establishment
4.1
Customer Service
4.1

Address: 2370 Annapolis Mall Rd #1750, Annapolis, MD 21401

Schedule: Open ⋅ Closes 8PM

Telephone: (410) 266-3061

Guy: Furniture store



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J Powell: Updated Review 6/27/22 - Bed was delivered and I must say the quality is everything! I guess it was worth the wait. Still so undesirable to have to wait so long to receive something. ——————————————————————————— Ordered a bed Dec 2021. It was scheduled for delivery April 14 - May 6. They collected their money first week for May, now my bed is scheduled for Mid June. Not hopeful it will arrive then. Ordered TWO Tyler chairs in January 2022 with delivery in July. I paid for the chairs up front, boooo me!!! Received the first backordered email in Feb stating my order won’t be available until Aug. W/n the same week, got a second email now saying chairs will be delivered in Sept. Needless to say, I been trying to cancel this order since the first email. Lots of miscommunication on PB end. I was told I can cancel anytime if I don’t want to wait. Let’s cancel the order then … 3 weeks past and order not canceled b/c the manufacture is overseas and it takes them a while to respond. Finally got a response a month later and since the order was placed in Jan, it can’t be canceled. That’s not what I was told … Now I’m told I can cancel once PB has the order in their hands and they will then refund my $4300. Sooooo I’ve been waiting and continue to wait for my money back!!! I really doubt the chairs will be available in Sept since the bed has been pushed back and no courtesy email informing me. I had to log in and find out!! At this point, I just want my money back.

Pamela Greenfield: The man working here was so kind and helpful even carrying my pumpkin decorations while helping me find some battery operated tea lights. The best customer service I have gotten on a long time. Love this store. 💜💜💜💜💜

Laura: My husband and I were preparing to buy a sofa from this store today until we discovered this company had discontinued their Veteran's discount. The sales person I spoke to was pretty short about it, and we were pretty disappointed. I wrote customer service, only to receive an email saying that "Unfortunately, for business reasons, [the veterans discount] is no longer offered." The company's stock is doing extraordinarily well; recent company earnings indicate the company overall has booming sales. It's disappointing to say the least.

Rayna ORoark: We have shopped here for years. Bought a couch from here a few months ago. Looking a lounge chairs today.

C Hawkins: Amy provided the best service ever. Even the customers in this store act like they just purchased Louis Vuitton. Prices are great, light and energetic atmosphere. I will be back to order and purchase after closing on my new home.

Dahkota: The store itself was nice and clean. They have social distancing reminders everywhere. The clerks were nice and they have a lot of stock. You can no longer use the outside door; you can only enter and exit inside the mall. As for pottery barn, this was my first time ever in a store. While their furniture looks nice in the catalog, the current stock looks cheap in person. There were very few pieces that appeared actual wood rather than mdf and veneer. Overall, I'm underwhelmed.

Lauren Brunst: Visited the store on 5/25/21. I roamed the center of the store looking for candles and diffusers. Encountered at least 3 store employees who made eye contact but neither asked if I needed help nor said hello. I approached the main desk where a 4th person also wouldn’t look up to ask if I needed anything. I had to interrupt her (not with a customer) and ask what I was looking for. I usually give people the benefit of doubt with bad service, everyone has bad days. But this undeniable snobbish and unfriendly behavior. Most certainly will not be doing business with this store again

Laura Cook: Had been having a looong day and came to pick up an item they were holding for me with my two kids. Friendly staff greeted me quickly to help and checked me out and even engaged/talked with my toddler while I navigated the bag and baby. Super helpful and friendly staff and great products as always.

Kay A: The products there are over satisfactory. I bought a bed frame from them and it has lasted me for several years. Customer service is very good if I ever need furniture I would definitely come back to pottery Barn.

Barnabas Domowski: Our designer we worked with was phenomenal

9. Tin Barn Pottery & Supply

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2 reviews
Tin Barn Pottery & Supply
Location
4.5
Prices
4.4
Quality Product
4.4
Establishment
4.4
Customer Service
4.4

Address: 9122 Center St, Manassas, VA 20110

Schedule: Open ⋅ Closes 5PM

Telephone: (703) 330-1173

Guy: Pottery store



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10. Pottery Barn Kids

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31 reviews
Pottery Barn Kids
Location
4.1
Prices
4.2
Quality Product
4.1
Establishment
4.1
Customer Service
4.1

Address: 2002 Annapolis Mall Ste 138, Annapolis, MD 21401

Schedule: Open ⋅ Closes 7PM

Telephone: (410) 897-9824

Guy: Children's furniture store



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Lena Hall: Was pleasantly surprised by the friendliness of the staff at this store - they were attentive, but not intruding. One lady went out of her way to find the price for a toy I was interested in, she went to the back and brought another one that had a tag. When I asked about any deals or discounts, she informed me what was eligible for a current sale and I saved over $30 that day. Will return.

JaMarvae Lard: I regret to say that I did not have the most pleasant experience at this particular location. I walked in with all of the staff gathered behind the register. I had hoped to receive a warm greeting and an offer of help; however, I was met with very little assistance and received gestures and implications as if I did not belong there. This was unfortunate because the same associates proceeded to give outstanding service to other guest that entered. I will never be back to this location

User One: Ordered Item Received it after few months Came with a scratch Ordered replacement And looks like I'm about to wait another few months :) Their order process is sooooooo slow. Don't wanna buy anything else from here. UPDATE! Still didn't receive it and it's not even arrived at delivery center. Really disappointing :)

Justin Singer: I think Pottery Barn in general is way way overpriced but their products are of high quality. 4 stars for this location bc the employee was super helpful and took her time with us by laying out purchase options and ways to make the items we liked more affordable. Customer service makes all the difference.

Stephanie Bauer: This is by far the best customer service I have ever received in my entire life!!! My daughters vanity had a chip and we noticed after we put it all together. I called and they literally helped figured out if the piece could be replaced and then dropped off the piece!!! This was all within 5 hours of my initial call!!! They were so friendly and all around amazing!!! Thank you all so much!!!

Gabrielle Brown: Mmm I have mixed feelings. But anyway I purchased a trundle that is just horrible. The seems are ripped, fabric bunched and the lopsided. Also the print doesn’t even match the print on the site. Tried to deal with the store and customer service with no resolve. But hey learn from my mistakes and shop at the competition because this was ridiculous.

Nadia Hawkins: Went in to touch and feel all of our nursery furniture and was so pleased with the staff there! Lisa was incredibly helpful and did not make us feel pressured at all. Worth the drive to see the quality and talk with the staff. Thanks!

Neil Harry: The staff was very attentive, patient and helpful. Their furniture options are beautiful and the store is well organized. Lines were short and it was a great experience overall.

T M: I visited the store to get a product which I ordered online but canceled because of their consistent postponing estimated delivery date. Since it was online only product, I could not find one at the store but the store staff was kind and helpful then I could find good substitute.

Michael Brown: Do not waste your time. Like other pottery barn kids, it is a small store with very limited display and stock. Told they had items they did not. Don’t waste your time driving there.

11. Pottery Barn Outlet

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135 reviews
Pottery Barn Outlet
Location
3.3
Prices
3.3
Quality Product
3.4
Establishment
3.3
Customer Service
3.3

Address: Central Park Plaza, 1731 Carl D. Silver Pkwy, Fredericksburg, VA 22401

Schedule: Open ⋅ Closes 7PM

Telephone: (540) 786-1522

Guy: Outlet store



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Pottery Barn Outlet: what do users think?


Ava C: Sometimes you can find a great deal, and sometimes you're better off going elsewhere. I am a fan of the sofas and all wood dressers and furniture. The linens are super pricey, though. Staff is ALWAYS super nice and helpful.

Catherine Dillon: Definitely worth the drive if you are thinking of visiting. The outlet runs percentages off certain items, i.e sofas, dining, etc. The tags as marked as usually not so far from retail prices, unless there is significant damage. We picked up some awesome bar stools and saved a few hundred dollars, with nothing appearing to be wrong with them. Great store- will definitely be back.

M V: I spent an hour digging through their carefully curated piles of broken junk and mislabeled boxes to find the perfect item I was finally ready to purchase for a still too high price. When I finally approached the register I was informed that the item was discontinued and could not be sold to me, rather it would be donated. Beyond frustrating but honestly why should I be surprised, full priced Pottery Barn has become a customer service nightmare as well.

raymond soto: Central Park, 1731 Carl D. Silver Pkwy, Fredericksburg, Completely disappointed, the furniture has damages, nobody knows how to answer your questions. The manager didnt honor the prices or gave us a discount for a piece that came in 2 boxes. The furniture is overprice. It seems that doesn't matter if you're right, the customer for them is always wrong. I am surprise if they stay opened.

Sarah Moorehead: Great staff but prices have gone up dramatically since first opening. Also, a little bit junky - big bins of pillowcases and sheets that might sell if they are displayed better. Again, nice people working in the store - very helpful, and I love to visit, I just think it needs a bit more polish.

Bill Warhop: First, to be upfront and clear, I never actually visited this store so it's not about a shopping experience. However, my wife and received a West Elm gift card as a wedding present and called the store to confirm that they would accept it, as West Elm gift cards--West Elm being a Williams-Sonoma brand--are accepted at all W-S brands, including Pottery Barns. However, we called to make sure the outlet accepted gift cards and were told by a manager, twice (my wife called and then, just because I'm THAT person, I called too), that they will accept Pottery Barn gift cards only. So a Pottery Barn gift card, like a West Elm card, is accepted by all W-S brands, but the OUTLET will only accept a POTTERY BARN gift card. The manager was very friendly and offered her sympathies, but since the store doesn't follow other Williams-Sonoma brand rules for gift cards, it meant there was no reason for us to visit the store while we were passing through Fredericksburg. Thank heavens we called first to check!

Ty Clark II: Would not let my 5 yr old use their restrooms despite the fact that they clearly have facilities available. If this is how you are going to treat customers, you should consider another line of work. I will not be spending a dime in this store. Hey management, get a clue.

Taylor Kirby: You might find THE DEAL. You will find a lot of overpriced beat up stuff that you don’t need. Great place for bedding/linens/hardwares/decor...furniture is a little more selective. But fun to walk through if you’re in the area. Might find a red hot deal.

Emily Midgette: By chance my husband spotted the store while we were eating at the Chick-Fil-A across the street. He might regret it!! We've since made two major purchases there. We saved so much on the items and they were in new condition. The main reason I'm writing this review though is because the staff is absolutely phenomenal. They know their merchandise and will help you find what you are looking for in the store. We had a delivery issue with one item that was shipped to us and the managers were diligent in getting a replacement to me. They even called to apologize for the delay. I am so impressed by their team - they get what true customer service looks like. And they look like they are enjoying their jobs!

Drury Owens: The prices were good as most items were discounted from the regular Pottery Barn prices and then an additional 40% discount taken off your entire order. The layout was a bit inconvenient and it was difficult to locate and ascertain if they had certain items in stock, especially for boxed items. I was disappointed that despite a fairly robust selection, they didn't have the particular items I was looking for.

12. Pottery Barn

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21 reviews
Pottery Barn
Location
4.3
Prices
4.2
Quality Product
4.2
Establishment
4.2
Customer Service
4.2

Address: 1500 Washington Rd Ste 1105, Mt Lebanon, PA 15228

Schedule: Open ⋅ Closes 8PM

Telephone: (412) 571-5460

Guy: Furniture store



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Sandra Ciarmella: As far as the merchandise in the store I would rate it a 5 BUT as far as being greeted a ZERO! The store seems to cater to the regulars. I have been in the store 4 times and no one has ever greeted me or asked if I needed help!

Jason Nichols: My wife was trying to make a purchase and needed assistance. Couldn’t get anyone to help her for 45 minutes.

Colleen Arnowitz: We were returning an item for exchange. The sales associate was very helpful, courteous, and efficient. She handled the phone call and had our transaction complete in about five minutes.

Mary Mcginnis: Great items for your home! Really nice towels and bedding! Also really soft robes😁

A. A. Akhtar: Some nice furniture and lamp designs. Too much gray! Good people working here.

N Z: Worst - Customer Service ever. Totally awfulRun-around, excuses, etc

Joshua Juda: Helpful friendly staff. Nice selection.

Ernest Vattimo: Great selection, great service

James B: Fantastic furniture and bedding!!!💯🔥🔥🔥

cindy lausberg: Love Pottery Barn

13. west elm

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171 reviews
west elm
Location
3.4
Prices
3.5
Quality Product
3.4
Establishment
3.4
Customer Service
3.4

Address: 1728 14th St NW, Washington, DC 20009

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 986-2165

Guy: Furniture store



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west elm: what do users think?


Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.

Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.

Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.

Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!

14. Crate & Barrel Outlet

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340 reviews
Crate & Barrel Outlet
Location
4
Prices
4
Quality Product
4.1
Establishment
4
Customer Service
4

Address: 1700 Prince St, Alexandria, VA 22314

Schedule: Open ⋅ Closes 7PM

Telephone: (703) 739-8800

Guy: Outlet store



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Crate & Barrel Outlet: what do users think?


Iing Yang: They have really nice selection of furniture. It's a bit pricy but much cheaper than the original price. Most importantly the staff were extremely helpful. Although sales are all final they allowed me to change my original method of payment as I requested.

Hilda Kroll: I happened to be walking by and stopped in out of curiosity. I don't need any furniture or housewares, but if I knew someone who recently moved to the area and needed things for their apartment, I would suggest checking it out. More expensive than I thought.

Shannon Batson: Came in today for some last minute needs for a new apartment I moved into yesterday.For obvious reasons I probably didn’t look so well put together this afternoon. The customer service is lacking and the place wreaks of judgement and bias. Need I say more. After waiting and watching one member of staff play with her hair while chatting with a member of staff who was checking out a customer while a line was forming was quite interesting to me. After witnessing such a lack of service, Sharon who happens to be amazing and provided such wonderful service came and got myself and another customer to be waited on. I completely understand that it’s a Saturday and it gets hectic in retail, but there’s clearly a picking and choosing of who receives service from staff in the store. Please do better.

Summer S: The staff was very friendly. However, there are not many items in the outlet

David A: The showroom has been reconfigured to allow for more furniture. As always, the store is like a box of chocolates, you never know what you will find! Happy hunting

Orlando G.: I live walking distance and wanted some cups for espresso/lattes. They had a variety of cups that I was hoping for. Above and beyond what I had seen at Target. I bought two espresso cups and plates and two latte sets. The prices were good and I saw a few things I might get next time. A friend of mine said this place (non outlet) was expensive and they could only afford a cookie jar. I found that to be false here. Many things were very inexpensive.

Louise Watts: Staff was pleasant and wanted to help but the prices! Yikes. A sofa that was missing back pillows was still $1200. Another one that was $960 was dirty. The Le creuset pot was still over $300. These don't seem like outlet prices to me. Second visit: tags improved. Most merch starts out at 30% off regardless of the condition and frequently the condition is certainly not like new and this is final sale. Then every week from the date noted on the tag the price drops another 5%.
Response: Hi Louise! Thank you for taking the time to provide this feedback, we appreciate it! We will be sure to also pass along this information to our outlet merchandise teams. - Tiffany

Said Durrah: Very nice staff and they don't try to hide issues with anything they sell. A lot of stuff looks brand new. I heard their delivery trucks come on Thursday and a lot of inventory isn't out on the floor so don't be afraid to ask about specific items you are looking for.

William West Hopper (DC Car Guy): Lots of interesting things, while not everything is dirt cheap, the quality is high. Lots of things that you know you need. If you are furnishing a vacation house. Or staging a home for sale, great furniture and accessories.

Robert Freeman: Great place to buy discount furniture! This is a true outlet, which means that it's showroom furniture and scratch and dent orders that were rejected. That means that it can be feast or famine when it comes to finding something worth your time. However, they're constantly getting new merchandise and every 7 days they increase the discount on products that have been sitting around. So if you are able to visit frequently, you can definitely find a purchase that is spectacular.