Best Pottery Barn Shops Washington Near Me

1. Pottery Barn - Montgomery County

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Address: 4750 Bethesda Ave Ste 31, Bethesda, MD 20814

Schedule: Open ⋅ Closes 7PM

Telephone: (301) 654-1598

Business type: Furniture store

Pottery Barn: what do users think?

Bryan Riley: Like most of the other one star reviews I had a bad customer service experience. I was trying to get a vase and the woman that helped me acted as if I had a contagious condition and tried to rush me out of the store. Maybe someone needs to contact corporate.....

Yicela Alvarado: If I could give 0 stars I would, Barbara the sales representative clearly is racist. She failed to display minimal customer service engagement with my simple request as a paying customer. I spent over $500 but most likely will not be back. Thanks Pottery Barn!

Joseph Moeller: The posted hours seem to be incorrect. The store closed at 7pm or earlier on a Tuesday night, and the salesperson inside shook her head and walked away when she saw customers knocking on the door to get her attention.

Scott Wagner: Rather poor customer service, considering a reputable product like Pottery Barn. A lot of ignoring salespeople, with some not even bothered to look up from their cell phones.

Loni Cohen: My husband and I went to Pottery Barn this morning with our toddler in tow. We had a fairly clear idea of what we wanted in a living room set and the budget we wanted to stick to. This was the 7th furniture store we visited and finally found just what we were looking for. PROS: This location has two floors with a good number of sofa sets available to test drive and numerous options for fabric. We loved having the ability to customize the furniture to make it exactly what we were looking for at a price we could feel good about (different fabrics have different price tags). We were assisted by Kassie, who was very personable, professional, and extremely helpful. She made the experience of customizing the living room set easy, enjoyable, and kept us in our budget! We will definitely work with her for all of our future purchases. CONS: Yes, this gorgeous furniture comes with a price tag (you get what you pay for, right?), BUT we were very lucky to purchase during a 25% off promotion, which made the price very affordable so look for the sales/ sign up for their emails. Also, I could certainly see what some customers have complained about regarding staff. Some of the staff seemed a little snooty and would walk right past us without a greeting or offering assistance. Again, Kassie was not like that at all, so just look for an associate who seems happy to help. Finally, Pottery Barn Kids is completely separate and unable to combine orders with PB so you will pay twice for shipping if you order from both. OVERALL, we will definitely shop here again and would recommend PB Bathesda to our friends.

Nancy Kotarski: Amazing store. So clean. 2 levels of home furnishings and gift items. Knowlegable and helpful staff

Vishal Sinha: This is our go to Pottery Barn store. The store is laid out well tho a bit too busy to move around freely. But space is a at premium in Bethesda :) The store is sometimes not adequately staffed - specially afternoons on weekdays. And getting help right away can be a challenge. But the staff is friendly and always willing to help. On our most recent visit, we needed help buying a bed headboard and frame we the folks here helped us out making a selection. We wanted to checkout the swatches for the beds and the salesperson was very patient and answered all our questions! We like the quality of their products and appreciate the customer service :)

2. Pottery Barn - Arlington

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Address: 2700 Clarendon Blvd Ste R-100, Arlington, VA 22201

Schedule: Open ⋅ Closes 8PM

Telephone: (703) 465-9425

Business type: Furniture store

Pottery Barn: what do users think?

Megan Lisowski: My wife and I recently purchased an entire dining room set from Pottery Barn located in Alexandria, VA. Upon receiving one of the Bradford chairs we ordered, one of them was defected and needed to be returned. We called The location we purchased the chair from and one of the associates assured us that we would receive a new chair and be able to return the defected chair in the packaging that it came in. A couple days went by and we didn’t receive a new chair, nor did we hear from the associate we spoke to at the store. We called the store back, only to find out that the lady we spoke to wasn’t working there anymore. We spoke to another associate at the store and she told us that she didn’t see anything in the system about our return and said she would start the process over again. She reassured us again that we would be getting a confirmation email and that we would be getting a chair delivered to us. We would be able to return the defected chair in the package it would come in and UPS would be picking it up. At this point 2 weeks have gone by and we still did not receive the email or a new chair in the mail. We called the store for the third time, and spoke to another associate, that associate said they would have to call someone else at the packaging facility and assured us that she would call us back. We never received a phone call back. At this point my wife and I were hopeless. We just spent 5K dollars on a dining room set and we were appalled at the service that we were given. We decided to call the generic customer service number because no one at the store was able to help us with our order. I spoke to a nice lady who pulled our order information up and made an excuse saying that the return was started but no one finalized the return. This led us to believe that the previous associates were lying to us. We were disgusted and proceeded to express our unfaithfulness with the customer service representative. She then put us on hold for about five minutes. When returning to the phone, she sounded just like the previous 3 pottery barn employees that we spoke to. She assured us our chair would be mailed out and an email would be sent to us confirming the delivery as well as a separate email from UPS to setup the return of the defected chair. I forced the associate to stay on the phone with me until I received a confirmation email since the previous experiences I had with past associates all claimed I would receive this email. After 15 minutes on hold we still didn’t receive the email and the customer service representative hung up on us. My wife and I have always dreamed of having a pottery barn dining room set in our newly built house. Although, after this experience we will never consider purchasing anything from pottery barn moving forward. Not 1 person was able to help us out from the store we purchased the set from all the way to 2 separate customer service representatives. So at this point I wanted to vent my frustration to anyone at a higher level with the company to express my terrible experience. I will share this experience with family and friends to prohibit them from going through the same experience I have and encourage them to purchase furniture from other places because it’s not worth the hassle to spend the type of money we did on something that came defected and we can’t return. The old adage you get what you pay for doesn’t correlate with pottery barn and I will never purchase furniture from your store again. I hope this summary does something to change the way your conducting business and breeds light into some loopholes within your company you can fix.

Alissa M: Please do NOT shop at Potterybarn. I have been trying to work with their customer service for over two months to receive a refund for a diffuser that I purchased that was delivered in an unusable format. I was initially upset at the product I received, but since have become exasperated and angry with customer service agents who ignore my messages, fail to follow up, provide different messages across agents, and a general lack of courtesy. I will not be shopping at Potterybarn ever again.

Andre Sadler: This will be my first and last time ever going to a pottery barn thanks to Michelle at this store. I went into this location to pick up an online order, just to find out they did not have what I ordered and what my card was charged for in stock. When I attempted to ask for help to make sure the charge would be reversed I was treated as if I was wasting Michelle’s time and did not belong in that store. So I will take “my kind” of money somewhere else where I am treated with kindness.

3. Pottery Barn - Fairfax County

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Address: 8004L Tysons Corner Ctr Ste H1L, McLean, VA 22102

Schedule: Open ⋅ Closes 9PM

Telephone: (703) 288-0316

Business type: Furniture store

Pottery Barn: what do users think?

Charles-Stephen Laubhouet: I enjoyed my visit, although i found some of the items expensive. The store is vast and well furnished . Many articles to satisfy your needs

Qin Linda: I don’t know why the cashier was talking on the phone and laughing while I was waiting for check out. Apparently it’s a personal call and she even did not look at me or say “one minute please.” No, nothing . I waited 3 min and another cashier came and checked me out . Please train your employees of working ethics. It’s 2pm 06/25 and she was wearing orange with hair covered.

Alexis Martino Mallalieu: Pretty good selection here overall. I know if you purchase through the store you "help the store" but honestly there is only one associate I would even ask for and I wish I could remember her name. Otherwise, I have been there with 4 associates just standing around the register and nobody wants to help any customers at all...not just me. They act like you are a bother. While I was looking at a table and moving chairs around to see the fit, one associate asked "are you done? I want to clean up." WHAT?!?!

Tony W: This is a upscale home funiture store. Their products are high quality, good style and expensive. They have designers onsite to help your choose furnitures that fit your space. They can also come to your home to check the rooms and recommend furnitures if you want your home to be beautiful but have no idea on how to achieve it. I visited the store recently and discovered they have a kids only section with many good looking and environment safe furnitures. If you have extra money to spend on high quality furniture, you should go there and take a look.

bansi honey: Great well organised store with friendly staff. Huge collection of stuff, don’t miss the kids section and custom curtains. Store is lot bigger than it looks from outside. Overall a good experience.

Chad Lytle: They discontinued their military discount of 15%. Why not lower it to 10% like Crate & Barrel and others... Military families coming back from overseas often have to furnish an entire home, no discount knocks PB off the list.

Keyarii Taylor: This pottery barn location is terrible. The visual aspects are amazing but the staff is a nightmare expect for a few employees. The managers here have attitude problems and clearly have an authority complex. They are not helpful at all and seem extremely bothered when you ask them for help with store items. This is unacceptable seeing as though their job IS TO HELP YOU. If I could rate them zero stars I would. If this is what the William and Sonoma company considers costumer service then the CEO should be ashamed of themselves.

Walt Nicholson: Quick service in frontly staff. I called from another store to hold a product and when I got there I was able to get in and out of the store within two minutes. Nicely done.

Harriet Yancey: Words can not describe what a horrible experience I have had with this company. I ordered a chair and ottoman for my daughter’s nursery in October. It was promised in December. I paid in full at the time. Upon receiving my first notice of delay in delivery I tried to get a refund but they refused. Now it is February, I have been charged twice. For the two pieces of furniture and my daughter has not received either item. I am beyond disgust,

4. Pottery Barn - Fairfax County

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Address: 11824U, Fair Oaks Mall, Fairfax, VA 22033

Schedule: Open ⋅ Closes 8PM

Telephone: (703) 385-7550

Business type: Furniture store

Pottery Barn: what do users think?

Tina Zuccolo: Purchased an Indio Outdoor table at the beginning of the shutdown. Within a month the table paint started peeling. I notified PB immediately and they mailed me a paint kit that took three months to arrive and literally covered 10 percent of the damaged area. PB refused to do anything further. The employees at the Fair Oaks PB store did comment how the Indio table is junk and everyone has complained about the peeling paint. They said that they did not have a record of me purchasing the table at their particular store so they could do anything to help. It was during the shutdown, so I had to make an appointment to come in and pick up the table. The same employee that helped me on the loading dock still works there. He remembers me, but they won’t stand by their product and come up with a solution. Between all of the outdoor furniture, I spent over $5,000. Never again PB.

Joe Darden: The reason I am giving it 2 stars is because we still like Pottery Barn. We purchased some plates (curbside pick up, highly recommended) when we got them home we discovered that the plates were warped. We didn’t even use them, just noticed how badly they were warped when we started to unwrap them. After a couple of rounds of quarantine-ing, we returned to Pottery Barn to return/exchange the plates. Low and behold they have a 30-day return policy. Seriously, even in COVID? The manager refused to return, exchange or even give us a store credit. It’s a defective product!!! The part that really digs deeper was that the manager was just dismissive and didn’t even attempt to help. I take it back, changing to 1 star. I mean, we registered for our wedding here, and have spent thousands dollars at Pottery barn throughout the years. Crate and Barrel here we come.

Mercedes Porsche: The store was a little small but still a great store.

Tony Sutphin: Went here last night to look for pillows and lamps. We were super happy with the customer service from Susan...she was kind, patient and very knowledgable. Very pleased with pillow choices and very happy that Susan told us inserts were down and helped us order synthetics. The lamps were a bit over priced for what they had but I would definitely come back to this store just because of Susan and her customer service.

Jouwad Syed: This is more a rating for Pottery Barn Online, they are simply the worst and have the worst customer service. Could not tell a lick of information on my order and their customer service has a nasty attitude. Canceled my entire order and will never buy from you guys again.

e j: Poor customer service. Came into the store for a specific duvet and matching shams. After wandering around the store aimlessly and approaching two store representatives who were apparently busy doing other things, an employee who was present but off shift tried to help me. She asked another employee (who was also apparently off shift) to look for the items but he never spoke a word to me and appeared to just give up. Ultimately, I approached one of the original “busy” employees and, after much discussion, got her to place a call to another store to locate the items they didn’t have at the Fair Oaks location. Not sure why the process took so long considering that the store was practically empty. I expect better customer service, particularly given PB’s price point.

5. Pottery Barn Kids - Montgomery County

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Address: 4756 Bethesda Ave Ste 31, Bethesda, MD 20814

Schedule: Open ⋅ Closes 7PM

Telephone: (301) 652-0191

Business type: Children's furniture store

Pottery Barn Kids: what do users think?

Philip Raskin: This location is the first in this format. The staff here is very attentive and offers free in home consultations. Their stuff is pretty unique so if you need to outfit a kids room you should check them out.

Brendan Dahl: Very few furniture for young children, infants to teens no toddler choices.

Ivan Aranha: The wife seemed to have a great time. Found what she needed and they have a convenient parking garage next door. 2 thumbs up.

Indivar Dutta-Gupta: Excellent service, including in Spanish-language.

Dagmara Jasinska: They tried to sell an item that was on sale full price. Strange...

A F: They have little to nothing in stock. Meh.

Michael Brown: Nothing for children. Just infants and adults. Waste of a trip.

6. Pottery Department - Jefferson Houston

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Address: 307 Madison St, Alexandria, VA 22314

Telephone: (703) 683-5358

Business type: Pottery store

Pottery Department: what do users think?

Doni Lazenby: Art league pottery is clean, thorough, and friendly.

Edward Pratt: Great learning experience. Good people.

Vega Overby: My happy place!

7. Pottery Barn - Baltimore County

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Address: 825 Dulaney Valley Rd Suite 2125, Towson, MD 21204

Schedule: Open ⋅ Closes 8PM

Telephone: (410) 821-3494

Business type: Furniture store

Pottery Barn: what do users think?

Kath Farneth: Tried to make an interior design appointment twice. One time no one was available m, even though they called and said everything was all set. I drove an hour. So a few months later I tried again and this time no one from PB called me so I called them to confirm. They never had my information so I am glad I called. They took my name and number and never called back. Don’t waste your time - the whole mall sucks

Lehman Ross: Great place to pick up last minute house warming gift. Staff was friendly and helpful

Amanda Wehage: No matter when I go, the staff never welcomes me into the store or offers assistance.

HoStrander 58: Great customer service in the store. However their “design lady” was horrible. She was a no show the first appointment the second appointment was late. And then never sent us our quote for the items we spoke about. Ended up going to the store and picking our own stuff out and ordering online. Staff was super accommodating and welcoming. The stuck up lady we design lady however was not.

Daria Bobil: Came to the store at 7:30pm, posted working hours are till 8pm. Doors were closed, I saw a lady who was working there at the register. I tried to call and ask if I can drop the return. I Was calling 10 min, no one didn’t answer, saw this lady not reacting at all. In 15 min this lady came closer to the door so I could ask my question. She said store is closed from 7pm. So why hours are not updated? She didn’t let me drop the return. 40 min of driving to the store....

Randy Chambers: Ugggggggg!! Laura is a trip!! Her customer service was horrible when ever a customer walks by you you speak and continue on with a customer or ask if the customer needs help finding anything!! I give her a thumbs down👎🏿!! Now “Berry”on the other hand 🤚 spoke to us asked if we needed any help and went with us to get what we needed and he was so nice!! Brittney was rude asking questions while Berry was helping us!! Talking bout she was doing online orders very rude to bother another employee while he cashes out a customer!!

8. Pottery Barn - Parole

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Address: 2370 Annapolis Mall Rd #1750, Annapolis, MD 21401

Schedule: Open ⋅ Closes 8PM

Telephone: (410) 266-3061

Business type: Furniture store

Pottery Barn: what do users think?

J Powell: Updated Review 6/27/22 - Bed was delivered and I must say the quality is everything! I guess it was worth the wait. Still so undesirable to have to wait so long to receive something. ——————————————————————————— Ordered a bed Dec 2021. It was scheduled for delivery April 14 - May 6. They collected their money first week for May, now my bed is scheduled for Mid June. Not hopeful it will arrive then. Ordered TWO Tyler chairs in January 2022 with delivery in July. I paid for the chairs up front, boooo me!!! Received the first backordered email in Feb stating my order won’t be available until Aug. W/n the same week, got a second email now saying chairs will be delivered in Sept. Needless to say, I been trying to cancel this order since the first email. Lots of miscommunication on PB end. I was told I can cancel anytime if I don’t want to wait. Let’s cancel the order then … 3 weeks past and order not canceled b/c the manufacture is overseas and it takes them a while to respond. Finally got a response a month later and since the order was placed in Jan, it can’t be canceled. That’s not what I was told … Now I’m told I can cancel once PB has the order in their hands and they will then refund my $4300. Sooooo I’ve been waiting and continue to wait for my money back!!! I really doubt the chairs will be available in Sept since the bed has been pushed back and no courtesy email informing me. I had to log in and find out!! At this point, I just want my money back.

Pamela Greenfield: The man working here was so kind and helpful even carrying my pumpkin decorations while helping me find some battery operated tea lights. The best customer service I have gotten on a long time. Love this store. 💜💜💜💜💜

Rayna ORoark: We have shopped here for years. Bought a couch from here a few months ago. Looking a lounge chairs today.

C Hawkins: Amy provided the best service ever. Even the customers in this store act like they just purchased Louis Vuitton. Prices are great, light and energetic atmosphere. I will be back to order and purchase after closing on my new home.

Lauren Brunst: Visited the store on 5/25/21. I roamed the center of the store looking for candles and diffusers. Encountered at least 3 store employees who made eye contact but neither asked if I needed help nor said hello. I approached the main desk where a 4th person also wouldn’t look up to ask if I needed anything. I had to interrupt her (not with a customer) and ask what I was looking for. I usually give people the benefit of doubt with bad service, everyone has bad days. But this undeniable snobbish and unfriendly behavior. Most certainly will not be doing business with this store again

Laura Cook: Had been having a looong day and came to pick up an item they were holding for me with my two kids. Friendly staff greeted me quickly to help and checked me out and even engaged/talked with my toddler while I navigated the bag and baby. Super helpful and friendly staff and great products as always.

Kay A: The products there are over satisfactory. I bought a bed frame from them and it has lasted me for several years. Customer service is very good if I ever need furniture I would definitely come back to pottery Barn.

Barnabas Domowski: Our designer we worked with was phenomenal

9. Tin Barn Pottery & Supply - Manassas

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Address: 9122 Center St, Manassas, VA 20110

Schedule: Open ⋅ Closes 5PM

Telephone: (703) 330-1173

Business type: Pottery store

10. Pottery Barn Kids - Parole

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Address: 2002 Annapolis Mall Ste 138, Annapolis, MD 21401

Schedule: Open ⋅ Closes 7PM

Telephone: (410) 897-9824

Business type: Children's furniture store

Pottery Barn Kids: what do users think?

Lena Hall: Was pleasantly surprised by the friendliness of the staff at this store - they were attentive, but not intruding. One lady went out of her way to find the price for a toy I was interested in, she went to the back and brought another one that had a tag. When I asked about any deals or discounts, she informed me what was eligible for a current sale and I saved over $30 that day. Will return.

JaMarvae Lard: I regret to say that I did not have the most pleasant experience at this particular location. I walked in with all of the staff gathered behind the register. I had hoped to receive a warm greeting and an offer of help; however, I was met with very little assistance and received gestures and implications as if I did not belong there. This was unfortunate because the same associates proceeded to give outstanding service to other guest that entered. I will never be back to this location

Justin Singer: I think Pottery Barn in general is way way overpriced but their products are of high quality. 4 stars for this location bc the employee was super helpful and took her time with us by laying out purchase options and ways to make the items we liked more affordable. Customer service makes all the difference.

Stephanie Bauer: This is by far the best customer service I have ever received in my entire life!!! My daughters vanity had a chip and we noticed after we put it all together. I called and they literally helped figured out if the piece could be replaced and then dropped off the piece!!! This was all within 5 hours of my initial call!!! They were so friendly and all around amazing!!! Thank you all so much!!!

Gabrielle Brown: Mmm I have mixed feelings. But anyway I purchased a trundle that is just horrible. The seems are ripped, fabric bunched and the lopsided. Also the print doesn’t even match the print on the site. Tried to deal with the store and customer service with no resolve. But hey learn from my mistakes and shop at the competition because this was ridiculous.

Nadia Hawkins: Went in to touch and feel all of our nursery furniture and was so pleased with the staff there! Lisa was incredibly helpful and did not make us feel pressured at all. Worth the drive to see the quality and talk with the staff. Thanks!

Neil Harry: The staff was very attentive, patient and helpful. Their furniture options are beautiful and the store is well organized. Lines were short and it was a great experience overall.

T M: I visited the store to get a product which I ordered online but canceled because of their consistent postponing estimated delivery date. Since it was online only product, I could not find one at the store but the store staff was kind and helpful then I could find good substitute.

Michael Brown: Do not waste your time. Like other pottery barn kids, it is a small store with very limited display and stock. Told they had items they did not. Don’t waste your time driving there.

11. Pottery Barn Outlet - Fredericksburg

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Address: Central Park Plaza, 1731 Carl D. Silver Pkwy, Fredericksburg, VA 22401

Schedule: Open ⋅ Closes 7PM

Telephone: (540) 786-1522

Business type: Outlet store

Pottery Barn Outlet: what do users think?

Catherine Dillon: Definitely worth the drive if you are thinking of visiting. The outlet runs percentages off certain items, i.e sofas, dining, etc. The tags as marked as usually not so far from retail prices, unless there is significant damage. We picked up some awesome bar stools and saved a few hundred dollars, with nothing appearing to be wrong with them. Great store- will definitely be back.

M V: I spent an hour digging through their carefully curated piles of broken junk and mislabeled boxes to find the perfect item I was finally ready to purchase for a still too high price. When I finally approached the register I was informed that the item was discontinued and could not be sold to me, rather it would be donated. Beyond frustrating but honestly why should I be surprised, full priced Pottery Barn has become a customer service nightmare as well.

Sarah Moorehead: Great staff but prices have gone up dramatically since first opening. Also, a little bit junky - big bins of pillowcases and sheets that might sell if they are displayed better. Again, nice people working in the store - very helpful, and I love to visit, I just think it needs a bit more polish.

Ty Clark II: Would not let my 5 yr old use their restrooms despite the fact that they clearly have facilities available. If this is how you are going to treat customers, you should consider another line of work. I will not be spending a dime in this store. Hey management, get a clue.

Taylor Kirby: You might find THE DEAL. You will find a lot of overpriced beat up stuff that you don’t need. Great place for bedding/linens/hardwares/decor...furniture is a little more selective. But fun to walk through if you’re in the area. Might find a red hot deal.

12. Pottery Barn - Mount Lebanon

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Address: 1500 Washington Rd Ste 1105, Mt Lebanon, PA 15228

Schedule: Open ⋅ Closes 8PM

Telephone: (412) 571-5460

Business type: Furniture store

Pottery Barn: what do users think?

Sandra Ciarmella: As far as the merchandise in the store I would rate it a 5 BUT as far as being greeted a ZERO! The store seems to cater to the regulars. I have been in the store 4 times and no one has ever greeted me or asked if I needed help!

Jason Nichols: My wife was trying to make a purchase and needed assistance. Couldn’t get anyone to help her for 45 minutes.

Colleen Arnowitz: We were returning an item for exchange. The sales associate was very helpful, courteous, and efficient. She handled the phone call and had our transaction complete in about five minutes.

Mary Mcginnis: Great items for your home! Really nice towels and bedding! Also really soft robes😁

A. A. Akhtar: Some nice furniture and lamp designs. Too much gray! Good people working here.

N Z: Worst - Customer Service ever. Totally awfulRun-around, excuses, etc

Joshua Juda: Helpful friendly staff. Nice selection.

Ernest Vattimo: Great selection, great service

James B: Fantastic furniture and bedding!!!💯🔥🔥🔥

cindy lausberg: Love Pottery Barn

13. west elm - Washington

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west elm
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Address: 1728 14th St NW, Washington, DC 20009

Schedule: Open ⋅ Closes 8PM

Telephone: (202) 986-2165

Business type: Furniture store

west elm: what do users think?

Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

14. Crate & Barrel Outlet - Lyles-Crouch

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Address: 1700 Prince St, Alexandria, VA 22314

Schedule: Open ⋅ Closes 7PM

Telephone: (703) 739-8800

Business type: Outlet store

Crate & Barrel Outlet: what do users think?

Shannon Batson: Came in today for some last minute needs for a new apartment I moved into yesterday.For obvious reasons I probably didn’t look so well put together this afternoon. The customer service is lacking and the place wreaks of judgement and bias. Need I say more. After waiting and watching one member of staff play with her hair while chatting with a member of staff who was checking out a customer while a line was forming was quite interesting to me. After witnessing such a lack of service, Sharon who happens to be amazing and provided such wonderful service came and got myself and another customer to be waited on. I completely understand that it’s a Saturday and it gets hectic in retail, but there’s clearly a picking and choosing of who receives service from staff in the store. Please do better.

Summer S: The staff was very friendly. However, there are not many items in the outlet

David A: The showroom has been reconfigured to allow for more furniture. As always, the store is like a box of chocolates, you never know what you will find! Happy hunting

Orlando G.: I live walking distance and wanted some cups for espresso/lattes. They had a variety of cups that I was hoping for. Above and beyond what I had seen at Target. I bought two espresso cups and plates and two latte sets. The prices were good and I saw a few things I might get next time. A friend of mine said this place (non outlet) was expensive and they could only afford a cookie jar. I found that to be false here. Many things were very inexpensive.

William West Hopper (DC Car Guy): Lots of interesting things, while not everything is dirt cheap, the quality is high. Lots of things that you know you need. If you are furnishing a vacation house. Or staging a home for sale, great furniture and accessories.

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