Best Shops To Buy Air Conditioning In Washington Near Me

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Becky Ohlsen
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1. Best Buy

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2199 reviews
Best Buy
Prices
5
Product Quality
5
Services
5
Professionalism
5
Attention
5

Address: 3100 14th St NW Ste 203, Washington, DC 20010

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (202) 387-6150

Guy: Electronics store


Review: In stock: air conditioners · Updated today

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Best Buy: what do users think?


Kiffa Shirley: Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit.

Ricardo Matheus: So I walk in to shop for some apple products and I’m not sure if it is because of covid or what but there’s only like 2 people working there. I’m mostly disappointed in how no one tries to help. Not even to tell me to wait a sec because they are busy and they’ll be with me shortly. Just nothing. Not even sure they noticed I was there. Waited and walked around trying to get someone to get me the products I wanted to purchase but I mean, its 2022 I should have known better that service in the US is awful and should have just bought them online. I love Best Buy but definitely never buying anything in person again there. Shout out to the guy at the door, he was very friendly

Corey Moore: One of best best stocked, clean and friendly Best Buys in town! The people are helpful. The store is well stocked. The staff is very helpful. The online check-in for online orders & pickups, is awesome! They're really busy at times but the lines tend to always move at a pretty good place. Highly recommend this Best Buy location!

Lady Elexia: I love best buy as a rule, no matter where I find them. The columbia heights location is nice, but it is a bit on the small side. While I could find the basics, their selection of new items was a bit lack lusture. Customer service is always perfect, at least in my experiences.

Tig Vic: On 05/06/2022 around 2 pm, I countered a very rude, unprofessional, and clueless heavyset lady who calls herself a manager. I'm never going to spend my hard-earned money on this location or BestBuy in general.

Feseha Ayele: I went to the best buy store which is located at Colombia height to get the phone that I paid online. They told me that there is activation problem and I waited more than 2 hours without any solution even the store manager couldn't solve the problem. It was a good deal that they posted online. It's really disappointing not to get any solution or reasonable answer about my order. Which is $999 online with activation and they told me to pay $1799 in the store.

Alexis Smith: horrible customer service. I wandered around looking for an employee to ask for help and they all ignored me. Finally someone answered and she said she’d send someone to the home theater section to help me but of course, no one was there. The Best Buy in Tysons is so much accommodating and friendly. If you want a good experience, just avoid this place

Dawn Develin: Mack was amazing. He sat with me patiently and help me with my phone purchase. I very confused and not very savvy with technology and he treated me with respect and help me through every step without getting frustrated. Overall everybody at Best buy has been phenomenal but he went above and beyond.

John Newman: Nobody asked if I needed help. I finally left and ordered what I needed from Amazon. Horrible location. Thugs and hoodlums everywhere. The whole place reeks of pot smoke. Frightening place. There was a "security guard" (I use that term lightly) sitting on level 2 eating potato chips staring at his phone. I was afraid I would be mugged or shot at any time. Avoid at all costs.

Ramona Killings: Even though I have driven past this place numerous times, today was my very first visit. I think my excuse has always been the fact that it's located on the 2nd level inside of a building. Needless to say, I was pleasantly surprised. This place is humongous! I also picked up on the fact that there are a myriad of Associates on the floor, who seemed friendly and willing to help people. That hasn't always been my experience in the past at other locations. Perhaps the fact that I came here on a Sunday, and there were not that many shoppers inside. So I came for a cellphone, and a cellphone is what zi walked out with. I had been researching the Google 6 Pro that features an 8 megapixel camera. I bought it for right at $700.00 which I think was a decent price. I can't wait to start playing with it! Now that ai know that this place has so many more things to offer, I will have to come back here again to get more stuff!

2. Lowe's Home Improvement

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1967 reviews
Lowe's Home Improvement
Prices
5
Product Quality
5
Services
5
Professionalism
5
Attention
5

Address: 2438 Market St NE, Washington, DC 20018

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (202) 378-2500

Guy: Appliance store


Review: Their website mentions air conditioner

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Lowe's Home Improvement: what do users think?


Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.

Stuart Miles-McLean: I don't like all the self check out lines which are killing jobs. They did have things I was looking for in the wild bird and critter section, but it appears they need more employees -- all over the store -- to keep the inventory organized and properly shelved and labeled. The employees I did encounter were very helpful and friendly; it just looked like they need more of them.

Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.

Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!

goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.

Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.

N R: Terrible customer service. Returning an item took 3 months of repeated calls to schedule a pickup and even when Lowe's had the item back multiple calls were needed to secure the refund. Such a hassle, so worth avoiding! The third party delivery service that they use doesn't turn up in the agreed time slots so it's very easy to miss them and then get stuck in the web of calls that are required to reschedule.

Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.

Conchita Coney: Excellent but one of the employees didn't know what he was talking about whereas getting parts for a 2019 torro self-repellent lawn mower. He told my husband and I to go to store name Grainger on MD 202 they are either closed or permanently shut down.

Elizabeth Ramming: Assistance was top notch!! The gentlemen working there were very polite and helped me a lot with specific questions. HOWEVER-- However, I needed lumber, a 1X6 piece. What they had in stock was WET. But oh! I found 2 dry pieces at the bottom. But alas, don't be happy for me. Those pieces were warped in both directions - both along the length and width. That's it. So, shut up and buy it, or fight DC traffic to go someplace else. Both of those options were the absolute WORST. Why was the wood wet amd warped?? ... Duhhh. How utterly stupid.

3. The Home Depot

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1958 reviews
The Home Depot
Prices
5
Product Quality
5
Services
5
Professionalism
5
Attention
5

Address: 901 Rhode Island Ave NE, Washington, DC 20018

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (202) 526-8760

Guy: Home improvement store


Review: In stock: air conditioners · Updated today

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The Home Depot: what do users think?


Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.

Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.

Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..

Jeff Rueckgauer: Needed a red 10 cup Brita pitcher. App says there is 1 in stock. Not on the shelf. 4 associates said they couldn't help but would page someone for the aisle. 10 minutes is more than enough time for someone to at least arrive, even if they have to look further. This HD had been really good for many years. The pandemic is no excuse for just unhelpful people and plainly unconcerned, inept management.

Rickey Anderson: I went to the Rhode Island Avenue store it was good. What would made it excellent if their stock was current with the website. They didn't have it even though the computer said they did have it. The item was Sphagnum moss. Happy that I was able to find a few other items

Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.

jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.

Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.

DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.

Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.

4. Glover Park Ace Hardware

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165 reviews
Glover Park Ace Hardware
Prices
4.9
Product Quality
4.8
Services
4.8
Professionalism
4.8
Attention
4.8

Address: 2233 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 333-6378

Guy: Hardware store


Review: In stock: air conditioners · Updated today

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Glover Park Ace Hardware: what do users think?


Sam C: This is a great hardware store. Staff is helpful, selection quite decent, and right in my neighborhood. Could I save a little bit of cash by driving out to the deep burbs for the Home Despot or similar? Sure, but would I? Absolutely not. Icing on this cake: they always accept my Ace coupons, even if past their expiration date. Now that is ace in my book.
Response: We are so glad to have loyal customers like you who understand the value of shopping and supporting local businesses in our community. Looking forward to seeing you in store again soon! Thanks for shopping with us.

MAC Cover: I am rating Glover Park Ace location a 4 because the gentleman who assisted me was very nice in spite of this mean nasty new world we live in. The only issue I have was I placed my order for curbside but the store was unable to locate the order which caused me to go inside the store which I loathe. Love my Ace Hardware!
Response: Dear MAC, thanks so much for taking the time to share your positive experience! We're thrilled that we can be of service at Glover Park Ace Hardware. We look forward to seeing you again soon! Thanks for shopping local and supporting our employee-owned store.

Campbell F: I love this place! The staff is usually super knowledgeable and helpful and you start to feel so collaborative that you want to come back and show them the results!
Response: Thank you Campbell! We are glad to have customers like you who shop and support our store and staff. We look forward to helping you with your next project!

Matthew Berning: Good use of a small space, reliable place to pick up supplies for small home projects and interesting plants -though sometimes a bit disorganized
Response: Thanks for taking the time to leave a review! Glad we're your reliable neighborhood place for your home improvement and maintenance needs.

Rozan Cater: Although I requested curbside pickup, I had to go in the store. I was the only customer, tired of waiting I got the item from the shelf, showed the cashier and left. I seem to have interrupted break time. Not worth it!
Response: We're sorry to hear you had a negative experience Rozan - this is not a common occurrence at our stores and unfortunately we were a little short staffed over the holidays due to health concerns. Since we're in basement level, it can be challenging to step off the floor during certain times of the day when staffing is limited. We do have free validated parking in the lot behind our store if you find you need to pop in for a minute. Your comment was passed along to our manager who will review with his team. We value you as a customer, thanks for shopping and supporting our employee owned business.

John Thompson: The store staff was very helpful in locating some small clips that I needed to create a display
Response: Glad to hear our staff could help! Thanks for shopping local at our store.

Jennifer B: I was surprised to see what a huge store was hiding here! Super helpful employees, too.
Response: So glad you found us Jennifer! We have a Greta team. Thanks for shopping with us- we’re always for you anytime you need help!

Hugo Toledo: Not gonna lie: one of the best places to go when I was in DC helping loved ones move in to a new place. Look: big box stores have their place but the number of folks available to answer questions and the depth of attention and knowledgeable service we consistently received on our 3…4 trips there make it a favorite. Check them out!
Response: We are so glad to hear from you Hugo, we appreciate your business and kind comments. We look forward to helping you with your home improvement needs again soon!

Rachel Max: So glad to have this ACE in the neighborhood. The staff are welcoming and knowledgeable. You can find pretty much everything you are looking for and if they don't have it, you can order it for pickup. Love the parking in the back too.
Response: We're so glad to have amazing customers and neighbors in Glover Park! Thanks for shopping and supporting local Rachel. We appreciate your patronage.

20TH Century Archivist: Disbelieve all positive reviews for the ACE Hardware in Glover Park. The staff there is rude, unhelpful, incompetent and pay absolutely no attention to customer safety. This explains why today was my last shopping trip to the ACE Hardware in Glover Park. I was walking through one of the aisles in the ACE Hardware in Glover Park and was looking at items on a shelf when I suddenly was tripped and fell to the floor: the staff left several thick and heavy sealed cardboard boxes scattered right on the floor. A store employee came to see what had happened and when she saw me rising from the floor she then promptly lost all interest. The employee "apologized" in an insincere manner and was offended when I criticized her and the store for leaving boxes scattered on the floor for customers to trip on, claiming that she was not the employee responsible. Although I haven't encountered scattered boxes previously in the in the ACE Hardware in Glover Park, the staff there does place too much merchandise in the aisles: they are totally incompetent and rude and cannot properly run the store. Placing heavy sealed cardboard boxes on the store floor for customers to trip on is absolutely the dumbest thing store employees can do: Washington, DC store employees can be among the worst, but I have never encountered such flagrant incompetence in a store in this city before today. The Yelp reviewers posting here leaving all of those five-star reviews probably have never shopped often in the ACE Hardware in Glover Park or spent much time in the store when shopping there. All of the Washington, DC area ACE Hardware stores are poorly staffed and managed, but the Glover Park location is the very worst and has been getting worse since the beginning of the COVID-19 pandemic: they are unable to deal with more customer demand. For your own safety and sanity, please avoid the ACE Hardware in Glover Park! You will find Lowe’s or the Home Depot to be a safer, saner, and more courteous environment!

5. Hugee Corporation

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20 reviews
Hugee Corporation
Prices
4.4
Product Quality
4.5
Services
4.4
Professionalism
4.4
Attention
4.4

Address: 1818 New York Ave NE #208d, Washington, DC 20002

Schedule: Closed ⋅ Opens 7:30AM Thu

Telephone: (202) 636-1041

Guy: Air conditioning contractor


Review: "... cooling, and plumbing services in town, ... #208d, Washington, DC ..."

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Hugee Corporation: what do users think?


Darryl Walker: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueHugee corporation visit was great, full detail information was given about our question and concerns. Worker were really professional in handling themselves, we had multiple jobs being done at once. Cleaning our ducks and install, highly recommend this Black owned company for your HVAC needs.Services: HVAC system maintenance, Cleaning, Installation, Install AC, HVAC duct & vent cleaning, Install thermostat, Heating system installation
Response: WOW! Thank you so much Darryl for the awesome feedback! Call us anytime you need HVAC services!

Lew Williams: I recently contracted Hugee Corporation to replace an aging Carrier unit with a High Efficiency (16 Seer) Goodman condenser, coil and humidifier. The HVAC technicians were professional and very knowledgeable. The entire installation was successfully completed in less than three hours. All of the old equipment was hauled away and the technicians used lots of company provided floor coverings for extra protection making cleanup quick and easy. Hugee Corporation provided very competitive pricing for equipment and services rendered. I highly recommend Hugee Corporation for all HVAC sales and service needs. Services: Installation , Install AC
Response: Thank you very much, Lew, for the wonderful words. Our technicians are always well-trained to provide excellent HVAC services, no matter how simple or complicated the job is. Please call us again if you need help.

Brenda Pilgrim: Yesterday I called Hugee Corporation for their help in fixing my air condition unit that was not working. Around 9:30 a.m. this morning, the company dispatched one of their worker to my home, and upon checking the system, he was able to spot the problem right away. He discovered the compactor was bad, he when to the shop to retrieve the new part for the AC system, replaced it and the system is working awesome. Hugee Corporation was very professional and the technician was well verse as to what was required for the system to work properly. My family was very happy with the service that was rendered. I am therefore recommending Hugee Corporation as an excellent Air Condition Company. I will make sure and past on this information to all of my family and friends. Again thanks, I am colder than ever, and I am actually dressed accordingly for the flow of the air that is coming out from the system.
Response: What a thoughtful review, Brenda! We can't thank you enough for the kinds words. It was our pleasure to know you're satisfied and comfortable. Until next time! <3

Kawytae Norals: I recently hired Hugee Corporation to come out and resolve my issue with my AC unit, as well as figure out why my 3rd floor was not cooling to my standards. They performed an assessment, and it was determined that I may need AEROSEAL, as well as a duck cleaning. Upon them starting and running the pre-aeroseal work, it was determined that that was not the issue, and the duct work was clean (honesty). It was later determined that I needed my AC unit serviced, as well as repair a rip in the duct work in the attic. Receiving honesty and integrity from a business goes along way in my book. It is one of the most important qualities when dealing with companies that you have never worked with before. I highly recommend them. Services: HVAC system maintenance , A/C system maintenance , HVAC duct & vent cleaning , A/C system repair , HVAC duct & vent repair
Response: Thanks for sharing your experience and the great review! It was our pleasure to work with you. Your trust means a lot to us. Until next time!

Queen Hickman: Positive: QualityI had my furnace serviced today and was extremely satisfied with the outcome. The technicians were helpful, friendly and very professional. I will recommend Hugee to my friends and continue to use their services for my next HVAC projects.
Response: Great! Hi Queen! We're glad to hear that you're completely satisfied with our service. it has always been a pleasure to serve our valued customers like you. Until next time!

Adam Fine: Worst customer service and transparency. It is impossible to get someone to even get back to me in a timely manner with a quote. It was simple enough to get a diagnostics visit set up (though they scheduled it for the wrong day by mistake). Then charged more than double what I was quoted for the diagnostics visit. Really unprofessional. Severe lack of transparency when it comes to quoting/billing. Do no recommend anyone uses this service until they drastically improve the way they do business. Service: A/C system maintenance
Response: Hi Adam, we would like to apologize for your recent experience. We pride ourselves on honest services that comply with industry standards. We'd like to discuss the concern with you through a phone call so we can explain the quote in detail. Feel free to call us at (202) 636-1041 at your most convenient time.

Greg Upwall: Positive: QualityTito is the best service person I've encountered. He is very knowledgeableServices: HVAC duct & vent installation, Heating system installation

Pro Functional: Between being overcharged on more than one occasion, redundant diagnostic fees, breaking the heater while fixing the A/C, and then charging us to fix the heater that they broke, I felt compelled to share my experience with HUGEE Corporation. First, we must use HUGEE due to the fact that our home's HVAC unit was installed by them and is serviced by them per our home warranty terms. On 6/26/2019 we called HUGEE because our air condition was intermittently failing. It would not blow cold air consistently. HUGEE sent a tech and unfortunately, the system was blowing cold air at that moment. We were billed $125 for the diagnostic and $95 for the tech to literally just show up and tell us he can't do anything since it is working. We paid the $220. I agree that it's difficult to diagnose an intermittent problem. Bill paid. On 7/22/2019 the HVAC finally completely fails. They again charged us another $125 diagnostic fee + labor. I felt we had already paid the diagnostic fee on 6/26/2019 which resulted in nothing. Whats worse is this time they charged us twice for the labor since they sent two techs. Each tech accrued an hourly rate. What's odd is that the 2nd tech's job was literally holding the door open. I would have suggested using our door stopper. The techs were friendly and I was happy that the AC worked so left it at that. On 8/2019 our 2nd HVAC unit failed completely. Keep in mind that both HVAC units were installed by HUGEE. I called HUGEE and asked for an estimated cost to avoid being blind-sided. The lady on the phone explained it would cost $125 for the diagnostic fee and $90 per hour. They sent a tech who confirms that the HVAC had indeed failed and charged me a $125 diagnostic fee and says he'll need to order a part and install it on a future date. Fine, that's fair since he had to drive here. On 9/2019 the part finally arrives and HUGEE Corporation sends a tech to install it. Since I was told it was an hourly job I noted the start time and end time. The total time to complete the job was hour. But they charged us $425 for the visit when the 1 hour should have costed us $90. This was over 400% more than what they quoted us. When I asked why he said "That is just what my boss told me to charge". I called the office and the lady confirmed that she told us $125 for the diagnostic fee and $90 per hour. However, this time they had to charge $425 since the part was under warranty, which made no sense. This was not disclosed to us on the initial call or any time after ordering the part. At this point, I was annoyed but not compelled to write a bad review. It is now 11/5/2019 and in VA it's when it gets cold. We turned our HVAC unit to heat. We immediately noticed that there was no hot air. I reluctantly called HUGEE and again asked for a cost breakdown. The gentleman explained that it was now a $45 trip charge and $25 per 15 minutes. They send a tech out and this is the worse part of the experience. The last time HUGEE came out to fix the unit on 9/2019 they failed to secure a wire so it was loose. He pushed the wire in and the heat immediately started to work. I'm not an HVAC expert but I'd expect that testing for both heat and air/condition are required after replacing a core component. But they didn't. They billed us $209 for 1 hour. $125 for the diagnostic fee when they quoted $45 by phone. $80 for labor when they quoted $25 for 15 mins. When I pointed it out he immediately acknowledged it and said it was a mistake. I am not frustrated with the tech and don't fault him at all. Mistakes and miscommunication happen. I get it and can empathize. The tech was friendly and ultimately got the HVAC to work properly. And he connected me to his boss to figure out how to handle the transaction. It was the owner/"boss" of HUGEE who ultimately made the final call to make us pay for an issue they created, in addition to overcharging us almost double. You could also argue that the HVAC should've been checked for both heat and A/C after the repair on 9/2019. The heat was never tested until we tried to use it.
Response: Hello, Pro! We’re terribly sorry to hear about what happened and that our service did not meet your expectations. Please accept our sincerest apologies for the inconvenience this has caused you. We would like to investigate this issue to make sure this doesn’t happen again. Feel free to call us or send us an email at your convenience to resolve this matter at hand.

Rajkumari Menon: Excellent customer service and knowledgeable staff. We always have technicians from Hugee Corp. to maintain, service and repair our systems. They are very professional and thorough. The other reviews seem to be from a couple of years back. I am a current customer and very satisfied with their services.
Response: Hi Rajkumari, we appreciate you taking the time to provide us with feedback about our HVAC service. It gives us great pleasure to serve customers like you. Have a fantastic day.

David Byrd: Great service. They came in the clean my two fireplace and determine why we had some problems. They fixed them. And they sealed my vents and ducts and cleaned them as well. Great service.Services: Ductless heating & A/C services, HVAC duct & vent cleaning
Response: Thank you so much David! Great to hear that the service we provided has satisfied your needs. See you next time!

6. Target

LEAVE AN OPINION
777 reviews
Target
Prices
3.5
Product Quality
3.5
Services
3.6
Professionalism
3.5
Attention
3.5

Address: 3100 14th St NW Ste 201, Washington, DC 20010

Schedule: Closes soon ⋅ 10PM ⋅ Opens 8AM Thu

Telephone: (202) 777-3773

Guy: Electronics store


Review: Their website mentions air conditioners

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Target: what do users think?


Chaturbhuj bhojwani: Very nice and clean store parking available in the basement, Only problem always low on the food inventor and produce and grocery.

Cliodhna MacFadden: We purchased the Element 65” TV, and after 3 days the backlight broke. We tried everything to fix it. Without a box or receipt in hand, we brought it back to see what may be possible to do. Associates TK, Nicole S, and Anton were able to use the debit card used to purchase to look up my receipt to get our return sorted. We so appreciate them going truly above and beyond to show us their compassion and excellent customer service.

Jasmine Thomas: Mobile Tech Has A Rude Raspy Voice Lady Working There. Ms.Kathy Is Extremely Unprofessional & Doesn’t Know What She Is Talking About. She Lied & Told Me That An AT&T Phone Was Unlocked. The Phone Wasn’t Unlocked & I Was Trapped In A Contract. I Explained To Her That I Wanted A Unlocked Phone & She Insisted On Telling Me The Phone I Bought Full Price Was Unlocked, Yet I’m Getting Stuff In My Email Saying I Have A Contract That I Have To Pay Off My Phone. Her Attitude Is Stank & She Never Has Her Mask Up On Her Face. Columbia Heights Target Do Better, Her and Her Unprofessional Ways Are Bringing Your Company Down Tremendously. I Will Be Reaching Out To Corporate!

Shayna Deverman: Dirty, unorganized, extremely low stock on everything. Items thrown everywhere, picked over. Shoe isle was a disgrace. Nice they have an “Ulta”, but very limited items. Took me several minutes to figure out where body wash was. Haircare, travel, makeup is all grouped together in the front/middle-like typical but body wash/deodorant was clear on the end of the store. Terrible flow. All that looking and they had very limited washes! Men’s selection had more to choose from. Went in there with a very basic list and got one thing on it… my nearest Walgreens was more helpful…disappointing since I love me a Target trip. I won’t be back to this one.

Kaila Gilbert: Good store, could benefit from more helpful signage 😂 idk throw a digital map on the wall or something. but even though I got vertigo/whiplash/confused trying to find a suitcase (they're on the 2nd floor in the wayback) no complaints and the people are good. Most people do self checkout bc line passes fast, so don't be intimidated if it's long. Idk choose your adventure. Shoe section looks a litttle crazy in the afternoons, but that's consistent with the behaviors/type of people who live here lmao. Moving too fast, not putting stuff back, lowkey entitled ahaha

Adah Deveaux: This review is for the starbucks within target. My drinks were great but a little of a wait. The actual target was customary.

Thomas Nali: NO PARKING VALIDATION Poor inventory. This is on a regular old Monday. I asked for the product I was looking for, they checked in the back, and said it was too hard to get to and another employee would work on it, but they don’t know how long it will be. This was at almost noon. Look at how few dairy products are on the shelf. Staff continued to prove unhelpful. I asked four different employees where a type of product was and they each told me to find someone who worked in that dept. OR they just told me they “probably don’t have it” WITHOUT even looking or bothering to find where it should be!! They tried to walk off but I said I am not satisfied until we find the shelf where it should be, and I’ve been looking for fifteen minutes. Took all of that to get some help finding one little thing.

Ted Socha: Ever since this Target added self-checkout, they've relied solely on it. At most, they open only one regular checkout line if self-checkout gets long. Better off going to the CVS across the street. 10/7/19 update: this place either needs to solve their self-checkout problem or open up more than one regular cash register

Sade Wilson: I was shopping today at the Washington D.C target store and was purchasing gift for my family I found some nice things and for a really good price. I went to check out and the items were ringing up different from what the price was upstairs I explained to the cashier he called for a manager. The manager name tiffany came and refuse to change the price the for two of the items but change it for the other too items. I continue checking out because I didn’t want to wait to long after I was done checking out I went upstairs to take pictures to show the manger she still refuse and walk away.

Donna Walker: Buyers we aware the prices in Target are going up every week and its terrible and make sure you know the prices of your items because the shelf price and the register price can be different at times. Security was following me for no reason so I had t let him know you are following the wrong person. I catch more people stealing at Target and I do not work there. Also, some of the employees are so rude. I will be recording my conversations with the employees when I need to ask for help as proof of how rude some of them can be.

7. Logan Hardware

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563 reviews
Logan Hardware
Prices
4.7
Product Quality
4.6
Services
4.6
Professionalism
4.6
Attention
4.6

Address: 1734 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 265-8900

Guy: Hardware store


Review: In stock: air conditioners · Updated today

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Logan Hardware: what do users think?


Emily Shaw: I love this place--such a friendly neighborhood vibe. I get all my plants here, and this one guy who works there (sorry don't remember the name) is my plant guru. They will repot your plants for a small fee if you bring them in, which is so helpful when you live in an apartment. Also--their plants are so reasonably priced!! I bought a gorgeous 7-foot fiddle leaf fig on a whim because the price was literally a quarter of what you'd pay at [unnamed nearby plant shop]. Thank you for everything you do!!
Response: Emily, thanks so much for the kind words! We love knowing that Logan Ace Hardware is able to provide you with great customer service, products, and more! We truly value your input and look forward to seeing you again soon. And so do our plants!

Paul Durbin: If you want service and quick check out go to True Value on 17th. Completely different experience with knowledgeable staff ready for you at the door who will help you and then check you out right away. 100% of the true value staff knows their stuff. Here it’s mainly people who will just check you out and don’t know hardware. This place has equally good inventory and later hours, but it’s not a hardware store experience. And for what it’s worth this is an Ace Hardware, which advertises on Fox News, should you want to avoid supporting Fox.

Baba Harsh: This place is great, I understand it's a mom and pop shop but man the prices are super high. The people are somewhat helpful but got a lot of short answers. Ended up at Home Depot.

Jim Parrett: Went there to get glass cut and paint matched. l was pleasantly surprised how helpful and courteous the whole staff were. They were able to take care of what I needed so I could finish my project. Thank you!!!
Response: We’re so glad to hear this Jim- thank you for trusting our team with your DIY needs. And thank you for shopping and supporting our employee owned store!

Aja Navat: Friendly staff and large selection of things. It is two floors.
Response: Aja, thanks for the great review! We love that your Logan Ace Hardware experience is a good one! Thanks for sharing, shopping local, and spreading the word about all that our employee-owned store has to offer. We look forward to seeing you again soon!

Jacob Goo: So this is super weird but they sell the best cream soda at the counter. I love ace for being small hardware with a little bit of everything. Thx!
Response: Dear Jacob, we're delighted to hear about your experience at Logan Hardware and so glad you love our cream soda! Thanks for shopping local and we look forward to seeing you soon!

John Trissel: Good hardware store! parking may be challenging. They have a good selection for most small projects and gardening needs
Response: Dear John, thanks for the kind words! We are glad that you find what you need at Logan Ace Hardware. We know you have choices when you shop, and we truly value your business. Thanks for shopping local at our employee-owned store! We look forward to seeing you again soon.

Greg Amiker: Multiple Floors, with a little bit of everything that you need for yout home or Project. Whether it's Plants, Plumbing, or Electrical its a one stop shop with knowledgeable staff.
Response: Hi Greg. Thanks for the wonderful review! We promise to continue being your trusted ally for everything home.

Mark Frank: They probably have what you need, and there's nice people there to help you find it! A bit pricey but that's to be expected in this area.
Response: Thanks Mark! Love to hear we can get you the products you need with the convenience of being in the neighborhood. We hope you'll stop by and see us again soon.

Robert Bolen: This store is full of caring people and fantastic tools. On two separate occasions, Jorje has gone above and beyond to help me find the perfect solution. It is wonderful to have a local place where experts provide guidance in a kind, nonjudgmental manner.
Response: This is the best review we can hope for - it means a lot when our customers reach out about our staff and store. Thank you for shopping and supporting local at our store, have a wonderful holiday season!

8. Target

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33 reviews
Target
Prices
3.8
Product Quality
3.9
Services
3.8
Professionalism
3.8
Attention
3.8

Address: 3505 Connecticut Ave NW, Washington, DC 20008

Schedule: Closes soon ⋅ 10PM ⋅ Opens 7AM Thu

Telephone: (202) 892-3794

Guy: Electronics store


Review: Their website mentions air conditioners

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Target: what do users think?


Connor Black: My friend is a former employee at this establishment and I decided to post this on their behalf to protect their anonymity. First off, HR is prone to scheduling shifts at horrible times with little regard for the time you will have between shifts. Now this could be fixed if HR was more present and was available to talk about shift scheduling and issues that arise from how they do it. Secondly, the General Manager is very aggressive with their style of management. They often are talking down to people and attempting to single them out for ridicule or to give attitude to. They also have zero regard for a worker's wellbeing or health, instead putting the business before the people who have to make sacrifices for it. If you ever do call out and the GM answers, be prepared because she will try to gaslight you and talk you out of whatever your legitimate reason for not being able to come in is.

Portia Massado: I was a former employee there and the reason why I left was for a career choice and also because of the GM Jemima Canage. Jemima Canage is THE WORST GM to work for the company. Target is her LIFE and if your in school or have a second job PLEASE DO NOT APPLY. Control freak YES she is. Jemima will over work you and will not give gradititude in return unless your a male that work in her store. She talks very mean and nasty to associates like they are nothing to her. I even had an incident where she yelled and charged herself at me like I was a child. It made me very very upset and if another manager wasn’t present I would of lost my job for walking out due to Jemima poor management skills. I even had customers come in and complain about how rude and mean she is. She also like to try to undermind people like they lack common sense. She recently fired someone for no apparent reason at all. She forced that man to come to work sick after expressing that he wasn’t feeling well. And he called the ambulance for himself just to prove to Jemima that he was sick. And in the process of her firing one person she lost 8people from that store. Even her ASM left because of her, 3LPs, and 4 associates. And right before I started 6months ago the original associates that were there had already gave the new people the rundown of Jemima Canage and how much they hated her and how she acts towards her employees. She doesn’t onow how to humble herself or treat people with REPSECT. She demands it then earning it or giving it back in return. And the nexr person she raises her voice at WILL NOT be as nice cause trust me I was VERY VERY ANGRY about it. Please get rid of that bad engery in that store. I feel sorry for all the people that are still there.

Kerry Delf: Small but fairly well provisioned food section, with both snack foods and some home groceries, heavy on the convenience foods. Prices are high but better than other stores in the area. Conveniently open until 11 p.m. on Saturdays, in an area where other stores close at 9 or 10, but it closes earlier on other days of the week. Free parking with store validation. Downside: Service was sparse and heavily dependent on self-service—there were no employees on the floor helping customers, and of three employees around the checkout counter, only one was operating a register, quite lackadaisically.

Peyton Doyle: Great small format Target in a really accessible part of Cleveland Park (and just steps from the Metro stop). Impressed with their selection of fresh foods. Nice home goods section too. Unique underground store. Really friendly employees! I will certainly be back.

Daniel: Right off the metro so it's convenient, not to mention, definitely bigger than you'd think. They took the investment of digging underground for the store (kind of like their NYC Tribeca location) and it definitely paid off. Validate parking when you leave since there's a lot attendant and a gate... no joke. Prices upscale for the location, but they had what I needed and would probably visit again.

Larry Gamble: I really enjoyed the atmosphere and the surroundings is a very beautiful place with a lot of awesome deals! it was a very nice experience for people are just super awesome everybody was all friendly and lot of excitement going on just keep it in the parking lot list fire I loved it

Lindsay Cooper: Purchased baby food online that was listed as in-stock. Received notifications that it was ready to pick-up. My husband went to pick it up and not only did they not have our order, they didn't have the product in stock. My husband then decided to purchase other items while he was there and was followed closely around the store by security so much that he had to ask the person to back off. I called Target HQ and they confirmed that the order was ready for pick up. I'll be going back to Amazon after this experience.

Chaturbhuj bhojwani: It is Very nice and very clean. It is small in size, but they've got everything from groceries to clothes and electronics. It is conveniently located near the red line Cleveland park metro station, and bus ( L1, L2) stop. when you walk in this location, it looks like you're at a duty-free shop at an airport. It is also a quick 5 minute walk from the zoo.

M P: Free parking but you MUST get your ticket validated in store. Great for quick Target run. You can always find helpful employees and if you don’t see what you are looking for ask and they’ll get it in stock. Great manager. Super clean store. Perfect location.

Sassi Whayz: Clean store, I love the floor separate.. x feels like a department store. Found a new favorite lady part cleaner

9. Woodley Park Ace Hardware

LEAVE AN OPINION
180 reviews
Woodley Park Ace Hardware
Prices
4.4
Product Quality
4.4
Services
4.5
Professionalism
4.4
Attention
4.4

Address: 2616 Connecticut Ave NW, Washington, DC 20008

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 503-1485

Guy: Hardware store


Review: Their website mentions shop air conditioners

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Woodley Park Ace Hardware: what do users think?


Chaturbhuj bhojwani: One of the best store in Woodley park area Ace Hardware shop manager May she try to help as much she can all the customer She is very knowledgeable, and her teammate Jessica she is wonderful person also always Looking after all the customers, I visit Ace Hardware shop at least once in a week because it is very close to my work place.
Response: May and Jessica are amazing! It means a lot when customers take the time to leave us their feedback, we are really grateful to have you as a customer. Look forward to seeing you again soon!

K R: Wonderful local hardware store that carries anything you need for the home. Cleaning supplies, paint, tools, key cutting, balloons, flowers, plants and everything in between. The staff is always nice and during COVID they were my go to spot for supplies. Some amazing clearance deals as well.
Response: Thank you K! We are glad to have customers like you who shop and support our store and staff.

Meghan Griffin: The folks at this Ace hardware are fantastic! I have brought many home improvement ideas to them since I moved to the neighborhood, and it’s always with earnestness and a pleasant demeanor that the staff help me work out solutions. On a recent visit, May and Louie helped me to unstick a really stuck bolt on the hinge from my refrigerator door. I was trying to flip the door so that it opened the right way for my kitchen layout, and they were both so invested in my success. (May, Louie, if you read this, it worked!!) Truly above and beyond. I will always come back to this store for hardware needs.
Response: Hi Meghan Thank you for the glowing review! We are so glad to have you as a customer. We will make sure Louie and May know that the project was a success. These are the kinds of stories are why we are in business. Hope to see you again soon!

L A G D M R: Super friendly and professional team. We can find everything we need to do some repair at home. Great shop.
Response: Dear LAGDMR, we're delighted to hear about your experience at Woodley Park Ace Hardware! We'll be sure to share your experience with the rest of our team members as inspiration! Thanks again and we look forward to seeing you again soon.

Kevin Russell: Is a pretty small Ace, but they make up for it by their friendliness. If you need perry basic stuff, you will likely find it here. Maybe check there website first before to make sure they carry what you need.
Response: Thank you for taking the time to share your experience at our store, Kevin! If you can’t find what you need on our shelves, you can ask one of our associates to check our warehouse, which has thousands of products we don’t have room to stock in store. Hope to see you again soon!

Paul Behin: Great customer service you don't get at big box places like Home Depot. The associate (I wish I'd gotten his name) took the time to help us find the exact screws we needed that we'd never have been able to find on our own.
Response: So glad our team could help you get the hardware you needed- thanks for stopping by and supporting local!

Shawn Domagal-Goldman: This place is wonderful! Super friendly staff and managers that helped our girl scout troop set up a cookie sales booth!!!! Love them!
Response: Shawn, we are grateful and appreciate the time you took to leave your review! We're thrilled that managers and staff at Woodley Park Ace Hardware could help with your Girl Scout fundraiser! We really value our local community and are here for you anytime!

Jeff Schwartz: Small store, but very friendly and helpful staff.
Response: Jeff, we appreciate the time you took to give Woodley Park Ace such a great rating! We're always happy to help, so don't hesitate to contact us if you ever need anything. Hope you visit us again soon!

Don Malnati: This is a great local hardware store, that has just about everything a homeowner could need. Plants, screws, tools. They have helpful staff as well, one of them actually called me when my wife accidentally locked her keys in the car so I could come help.

eric hoffa: This is a real small town neighborhood hardware store. Whenever I see a hardware store like this I can't resist going in and having a look around. I always make a purchase from these small hardware stores. They are so much better than the corporate do it yourself hardware stores!
Response: We love this! Always enjoy checking out the small mom and pop shops around town - we're glad you made a stop at ours. Thanks for shopping local!

10. Adams Morgan Ace Hardware

LEAVE AN OPINION
299 reviews
Adams Morgan Ace Hardware
Prices
4.6
Product Quality
4.5
Services
4.5
Professionalism
4.5
Attention
4.5

Address: 1704 Columbia Rd NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (202) 299-0040

Guy: Hardware store


Review: In stock: air conditioners · Updated today

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Megan Tebbenhoff: Everyone at this Ace Hardware is incredibly kind, helpful, and knowledgeable! I went in seeking a screw that would fit a warped sleeve in a new piece of furniture, and Chris went above and beyond to help me fix my problem. He asked me to bring in my furniture, offered me a dolly to wheel it in from my car, and used some tools free of charge at the store to help get the screw properly threaded so I could finish building my furniture. It was so kind of him to offer his assistance, I likely would have had to exchange the furniture if I didn’t have his help. I have come to this location a few times and I have always been incredibly impressed by the service. Huge thank you to Chris!
Response: These are the kinds of stories we love to hear from our customers- so glad our team was able to help you and go the extra mile! We love helping our customers problem solve - thanks for trusting our expertise! Have a wonderful week.

Sarah Parker: Everyone here is incredibly nice and helpful! Someone very nicely greeted me as I walked in, and then Chris was super friendly and efficient in making some keys for me, and Lawrence was really friendly too! This is a super competent, customer service centered team, and they made my day with how nice they were!!
Response: So glad you took the time to leave a review Sarah, thank you for sharing your great shopping experience! We'll pass your comments along to our manager (Lawrence!) so they can give kudos to the staff. Thank you for choosing to shop and support our employee-owned store!

Jessa L: This is one of my favorite Ace Hardwares I've ever been too! The staff is truly amazing. They are great at asking what you need, guiding you thru the store and offering advice. It's impressive how much useful stuff they pack into that store. Great place to go
Response: Jessa, we appreciate the time you took to leave your great review for Adams Morgan Ace Hardware and our staff! We love creating raving fans and will work to continue going above and beyond for you! Thanks again, and we look forward to seeing you again soon at our employee-owned store.

Jessica C: I take my dog here twice a week while I browse their new plant selections. The staff are all so nice and helpful. I love that they shower my dog with attention. My dog loves it too. She always tries to drag me in for treats. They have a great plant selection. They change things up but you can usually find a good array of basics and less common plants. They often have small hoyas, peperomias, aglaonemas, and other stuff I’m looking for. I always look forward to checking out the new stock on Wednesday and Friday. Thanks, Ace
Response: Jessica, we're delighted to hear about your 5-star experience at Adams Morgan Ace Hardware! Our goal is always be to provide the best customer experience possible at our employee-owned stores, and we love dogs and plants, that's for sure! Thanks again and we look forward to seeing you again soon.

Daniel Commins: Always friendly and helpful. You are approached as soon as you enter by someone ready to help. Even if you don’t know exactly what you need, they are extremely knowledgeable and helpful.
Response: Thanks for shopping with us Daniel!

Suriya Jayanti: I like this store and its people so much that sometimes I just come to hang out. And I definitely go out of my way to buy things here instead of Home Depot or Amazon. Viva la Hardware!
Response: Browsing and hanging out are encouraged! Hardware stores are so much fun, we are glad to hear you enjoy being at our store. We are proud to be your local helpful place; thank you for your patronage!

Emily Norton: Thank you so much to Lily who helped repair our desk. She was SO attentive and creative, and really gave us some extra time and aid. We could not be more grateful, and we are so happy to have our beautiful desk repaired!
Response: It's so great to hear from you Emily, Lily is the BEST - so glad she could help! Thanks for shopping and supporting our locally owned store.

Mattie Solomon: Every time I go to this Ace Hardware EVERYONE on the staff is so incredibly helpful and nice! I came in to get help on a piece of furniture with a striped nail, and Chris at the store was THE BEST!! We tried to get this screw out on our own and weren't successful, and we wouldn't have been able to do it without Chris' help!
Response: These are the stories we love to hear- thanks for supporting our employee owned store, and for the staff shoutout!

Jessica Goodman: Lilly was fantastic in helping me with all my needs. I was redoing my bathroom and ran into some plumbing issues. Lilly was patient and really sat down to help me solve my problems. Would highly recommend this store!
Response: Lily is a wealth of knowledge - we're so glad to have her on our team. Thank you for shopping with us for DIY supplies and expertise!

Kyle A: All the staff are very knowledgeable and helpful and kind. Every time I’ve been they’ve greeted us with a smile and were always personable.
Response: Thanks for the compliment Kyle! We're really proud of the great staff we have at our store. So glad to hear they give you consistent and excellent service. Looking forward to helping you again soon with your DIY projects!

11. Best Buy

LEAVE AN OPINION
1492 reviews
Best Buy
Prices
4
Product Quality
4.1
Services
4
Professionalism
4
Attention
4

Address: 1201 S Hayes St B, Arlington, VA 22202

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 414-7090

Guy: Electronics store


Review: In stock: air conditioners · Updated today

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Matthew Schumacher: Best Buy is great as everybody who has ever gone to one knows. We stopped in to Best Buy to price some washers and dryers for our new home. They have fair pricing and what is even better is that they have a 4 week turn around time for the LG washer and dryer we are interested in. From what I hear from others, delivery for a washer and dryer is extremely delayed from most other companies. Having a 4 week turn around time is all the more reason for us to purchase our LG washer and dryer from Beat Buy.

Michael Patrick: Good experience today when buying products in store while waiting for an online order to be fulfilled. The product I ordered online was ready for pickup in 15 minutes. I was greeted by staff when entering and exiting. The store was clean and organized. The staff at checkout were fast and polite.

Caitlin DePorter: Do not get a car radio from here. The $500 jvc radio I got stopped working after several months of having it. I then had to get on a waitlist that was several months long before they could “fix” it. Well finally the car is brought in and they say they don’t see anything wrong and reboot it and send me on my way and suggest it may be a phone issue. I got the managers card in case the radio wasn’t actually fixed. The issue has persisted even after getting a new phone and they now refuse to help since I am outside of the one year warranty, even though they didn’t fix it to begin with when I brought it in within the one year. Complete waste of my money and now I have a non functioning radio Edit: Best Buy told me to do a software update but there’s no software update available for this model. They are clueless and I wish I had gotten it somewhere else.

Ellen Savage: Placed an order for curbside pickup. Text telling me my order was ready did not contain instructions on where to park. I figured out pickup orders had to be picked up from parking garage, which is a paid garage. Waited 28 minutes for my order to be brought out, then when leaving garage I had to pay $3 for parking because I was in garage for more than 15 minutes. Horrible experience.

Sarah G: Absolutely horrible location. No signage to the ACTUAL store entrance. Curbside pickup is In a parking garage, so how exactly do you notify them via internet/app that you're "Here, in Pickup Spot #2" if your signal is sketchy? I got enough signal to pull up my order & check in, but system said it was having problems & I needed to come inside anyway. Would have been easy to do if there were posted directions to the actual store. Employee that checked me in for Order Pickup at the counter was negative & gave me false information. Employee that helped bring order to car (finally) was helpful. Didn't catch his name. Have to pay for parking no matter what, even for what should be a quick curbside pickup. Shop other BB locations unless you're staying local & walking around Crystal City & just buying small items.

Carol Spalla: Be aware of "subscriptions" sales. This review is not at all related to the team who actually helped me and found everything I had to buy. This review is specifically to call out and call the attention to future customers who purchase anything at any Best Buy. I spend nearly $ 2,000 tonight and when I got home, I realized they added this "total tech yearly subscription" for $200 (!!). I never asked this and, in any moment, the details of this offer was explained to me in detail. Brandon was a nice store seller but I really felt cheated and I am disappointed with Best Buy for being so close to sales malpractices. When I reached out to support, via chat, they refund this service but still kept $7 for 1 day of this subscription use. It's been 5 hours I left the store. I did not use this service at all!! And though the Customer Support representative Vicky D. was very effectively and patient with me, she also did not explain to me that they would keep the $7. Again, I am feeling that Best Buy is training and enabling their staff to omit important details during sales and customer support interactions. Very sad and frustrating. It's not about the $7 - its not going to make me richer or poorer, but it's about transparency.

Lyn G: Mohammed was amazing in helping us set up our new phone and made sure we understood the entire process and answered all of our questions. This is refreshing to have such amazing customer service which seems so rare lately. Great job Mohammed !!!

Carla Dunlap: I recently purchased a elliptical fitness machine. Best Buy delivered it and assembled. I am so happy with my investment. The service was excellent.

Lauren Wiseman: Terrible customer service. They were rude when I declined buying any any additional things like protection and anti virus. I bought a computer there and they refused to validate my parking ticket, and didn't offer any further information. I will not be going back to that Best Buy.

Swami Reyes II: I was attended to by Mr. Raul. He was excellent and very forthcoming with detailed information about the surface pro's I was looking for. When I asked about the limitations on softwares the devices could run he did not hesitate to expand his knowledge pool to answer my questions; both through research and referral to the in-store geeksquad. Thank you Raul, your guidance has lead me to an excellent purchase.

12. The Home Depot

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2039 reviews
The Home Depot
Prices
3.7
Product Quality
3.7
Services
3.8
Professionalism
3.7
Attention
3.7

Address: 6003 Oxon Hill Rd, Oxon Hill, MD 20745

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (301) 839-9600

Guy: Home improvement store


Review: In stock: air conditioners · Updated today

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The Home Depot: what do users think?


john ho: The inventory is great. The store is a bit not clean. The store is not really well organized. The most important is the staff is not very friendly at. You are on your own when you visit this store.

harriet Portillo: Great prices on plants Brown doors I fixed it up my backyard like the Oasis so it looks great the plants that I got I haven't planted them yet.

Anthony Scott: My experience was painful to say the least! I want with a colleague of mine to get some keys made. The young lady could not get the machine to properly read the keys, so all four keys were cut incorrectly! We then asked about desk locks and she sent us to the pad lock area. Finally two gentlemen took us to the correct area (which was low on stock, of course!). This was not what I would expect from Home Depot! Very disappointed! Of course this store is on my banned list. I can't recommend a place with poor customer service to anyone who reads my reviews. If you do decide to venture here, don't expect the best of help! Look elsewhere!!!

Rony Acevedo: Worst customer service ever!!!!!! Being honest!!! Someone call Miriam! With a piercing on her nose. He had me waiting for 15 minutes. She only came because someone else call her. I told her I was there before the other person (she saw me all the time) and she said. I don’t care!!!! Tried to speak with someone else but no one help

Mena Ebiasah: When it was time to show my ID to pick up my online order, I realized ink had leaked all in my purse and license and obstructed the photo view. The rep June patiently took her time to wipe down my ink blotched ID until it was visible and gave me some extra Clorox wipes to wipe down my purse. Extra mile. Everyone else in the store were helpful and helped me find everything I needed. Will return

Rich B: Well stocked. Great attendants. Order pickup was confusing and didn't work from the car but easy to get from the desk directly at the entrance. Ignore the signs and exit the same way you entered since pickup parking is at the entrance.

mydogRoscoe88: Much improved: parking is still crazy but once inside, store was in better shape. Cashier was helpful, polite, and efficient. I did find what I wanted to purchase and was done very quickly.

Elian Hauling: TIFFANY AT THE OXON HILL, MARYLAND LOCATION SHOULD NOT SERVICE CUSTOMERS IF SHE DOES NOT LIKE TO SERVICE CUSTOMERS. I came into the HomeDepot wanting to purchase a tool but noticed that no one was around to help with removing the tool and also the orange apron associates were busy with customers. I decided to go to “CUSTOMER SERVICE” to see if anyone can help me with taking the tool out of the cage. Once I walked over to customer service I politely asked an associate if there was anyone that can help with taking a tool out? She then asked me in what aisle was the tool in? While I was going to look and see what isle, there was another associate named TIFFANY who was next to the associate who I spoke with TIFFANY SAID THAT I PASSED 5 ORANGE APRONS BEFORE COMING TO CUSTOMER SERVICE WHY COULDN’T I ASK ONE OF THE OTHER PEOPLE WITH APRONS. I mentioned that I came to customer service because that is the purpose of customer service, to service the customer. I left and serviced myself in trying to find someone who can actually help me. TIFFANY SHOULD NOT BE IN CUSTOMER SERVICE IF SHE IS NOT WILLING TO SERVICE CUSTOMERS HORRIBLE EXPERIENCE.

Tony Johnson: The check out lines are a tad perplexing. No designated demarcation only an arbitrary queue forming on the right so potential confusion is created but relatively easily resolved. Aka. They use a lot of self checkout.

Joan Melendez: After a terrible online purchase experience the team at my local Home Depot was outstanding!!! I'm so thankful that my new neighborhood HD was helpful in resolving my appliance purchase issues.

13. Ferguson Bath, Kitchen & Lighting Gallery

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29 reviews
Ferguson Bath, Kitchen & Lighting Gallery
Prices
4.3
Product Quality
4.2
Services
4.2
Professionalism
4.2
Attention
4.2

Address: 5225 Wisconsin Ave NW #100, Washington, DC 20015

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: (202) 567-5656

Guy: Appliance store


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Ferguson Bath, Kitchen & Lighting Gallery: what do users think?


mikki freidkin: Excellent experience. I’ve been working on building a home and I have found Ferguson to have an exceptional selection at fair prices. Their entire staff is amazingly helpful and knowledgeable. I have had Andrew Thompson helping me most frequently. He has the patience of a saint and works hard to get me the best item for my lifestyle. He also has never forgotten to take advantage of promotions that can save me money. If I could give him 10 stars I would.
Response: Mikki, thank you for the 5-star review of our Washington Showroom. We are pleased to hear Andrew and the entire staff provided you with helpful and knowledgeable customer service throughout the process of building a home. While we agree 10-stars would be great, Google won't let us go that far beyond, but we'll continue providing 10-star service. Until next time.

Charrese Edwards: I took the time to go into the Fergusons over on Wisconsin where I met with one of the sales people named Tempe. I spent a couple of hours in there looking for several items and making selections, Tempe said she would get back to me by the next day at the latest with some quotes. I did not hear from her so I followed up a few days later with an email, she didn’t respond so I called and left a message, she didn’t respond so I called and spoke to somebody else and she said that she would get Tempe to respond and she still never did. Not exactly what I call good customer service. I drove all the way out to the Rockville store and met with the sales person there, Dixon, and had a fantastic experience. Ferguson should be happy that I just didn’t decide to go somewhere else completely based on the extremely poor service that I got from the Wisconsin Ave store.
Response: Charrese, thank you for sharing your experience with us, and thank you for your dedication to Ferguson. We apologize that your first experience didn't accurately display our commitment to customer service. It is always our hopes that each and every person entering the showroom has a positive experience and leaves feeling satisfied, with no questions left unanswered. I'd like the opportunity to discuss your experience with us at the Wisconsin Ave showroom and rectify it. Please reach out to me at your earliest convenience at (202)-567-5656 or Megan.Gillis@ferguson.com - Megan Gillis, Showroom Manager

Selena Belluscio: I cannot say enough wonderful things about our experience with Tayler Bordes. She went above and beyond every step of the way. Not only is she pleasant, courteous and professional but she knows her stuff and we appreciated her input on selections for our new home. We will not hesitate to contact Tayler Bordes for anything we can purchase through Ferguson. I look forward to working with her again.
Response: Thank you for writing a positive review of our Ferguson Bath, Kitchen & Lighting Gallery in Washington, D.C. We're glad to hear Tayler provided you with excellent customer service that was above and beyond expectations. Thank you for your business and we hope to see you in-store again soon.

Meredith Cross: Keni Jones has helped me on two visits, and she is remarkable. The first time a couple weeks ago I went in to look at new refrigerators because mine (purchased by my builder at another dealer about 8 months ago) was requiring too many repairs. She offered to help me find out how to get it replaced by the dealer for free. That is now happening. Saving $12,000. She didn’t need to help me. She just seems to want to help. Today I went to replace some lights. They have a beautiful selection. I bought a lot of light fixtures with help from Tayler Bordes at the same store in the Fall of 2018. She was fantastically helpful and the lights are great. Today I was there shortly before closing with no appointment. Keni Jones helped me order what I wanted and gave me great advice. I’m a huge fan of Ferguson’s and so glad they opened near DC Chevy Chase!
Response: Hi Meredith - Thank you for sharing your world-class experience when working with our Bath, Kitchen & Lighting Gallery in D.C. We're glad to hear that Keni was able to get your refrigerator replaced by the dealer at no cost to you. We also enjoyed hearing how Tayler helped you select new light fixtures. We'll be sure to share your positive feedback with Keni, Tayler and the team in D.C. Thank you for your business!

Tamar Khachaturian: Tayler Bordes is the ultimate professional! She is extremely knowledgeable about a variety of products and is also very helpful, for example with researching items specific to her clients’ needs. She is professional and courteous and prompt and pleasant and anyone would be so lucky to have the privilege of working with her!
Response: We appreciate your positive comments, Tamar! Thank you for your business and we will recognize Tayler and the team in Washington D.C. who contributed to your wonderful experience.

Jennifer Golden: EDIT/UPDATE: Upped stars to 3 from 1 but can't go higher until I actually experience their services. After the store replied to my review on here and asked that I email them, I did. The manager of the store showed great concern over my experience and seemed quite sincere. Also, many, many, many neighbors on nextdoor dot com voiced their opinions that what I experienced was absolutely not the norm for them. Given most people love to complain and less to praise...having so many take the time to voice praise - I suspect this experience was a fluke. Beautiful showroom, limited refrigerators to look at Totally ignored. I'm in the market for high end refrigerators. Spent a lot of time hovering around the subzero and Gaggenau appliances and was completely ignored. Even asked the front reception when I arrived where the refrigerators are. No even said hi, we'll be right with you. I'll spend my $30k elsewhere, they clearly don't need my business and I'm certainly not going to beg to give it to them.
Response: Jennifer, thank you for providing us with your review and for complimenting our beautiful Showroom. We’re sorry to hear that you felt you were ignored though, customer service is at the forefront of our business and we strive for all our customers to have a 5-star experience. I would like to speak with you directly at your earliest opportunity to discuss how we could earn your business back. Megan Gillis, Branch Manager – Megan.Gillis@ferguson.com

Allyson Raabe: As far as I could tell, they have a limited selection, mostly priced at full retail, offer little if any valuable design advice, and do not install. I went primarily to look for a bathtub, as I'd really like to see a bathtub before buying it and assumed that a kitchen and bath "Gallery" would have many options, but I was wrong. My bathtub space is probably the most common size there is, but they had only a single option for that size. I have a clear idea of the design I want so really wasn't interested in design "advice," but what I overhead was pretty terrible. A couple was advised to choose a bathroom sink faucet first and then to pick everything else to match. Umm, so forget what kind of shower head you want and need (type, pressure, ahem, legal flow restrictions) and just pick it to match the vanity faucet? That seems crazy, backwards, and potentially code noncompliant. Plus, "matchy matchy" is not design in my opinion. They do have a number of faucet options and a trip there before buying something online would probably help you avoid some annoying online returns, but I think you could find most if not all of what they sell for less through a simple Google search. If you have no idea how to do a Google search or compare prices, then you are probably their ideal customer.
Response: Allyson, thank you for taking the time to share your feedback. It's our hope that every customer has a positive experience in our showroom. That being said, I'd like the opportunity to rectify your experience. Please reach out to me at your earliest convenience at (202)-567-5656 or Megan.Gillis@ferguson.com - Megan Gillis, Showroom Manager

mt mtm: Brienna Sawyer has very naturally become our main contact at Ferguson (Friendship Hgts, DC), and we consider ourselves most fortunate. Being in the midst of renovations, Brienna has been patient in listening to our needs and offering constructive solutions, including researching items that may work for us. She has not only been enthusiastic with helping us in the showroom but over the phone and via email as well. We are so appreciative of all of her kind and thorough assistance!
Response: Thank you for the great review of Brienna and our Washington DC location. We're happy to hear that you've enjoyed working with Brienna during your renovation. We look forward to continuing to assist you.

Hanna chakarji: Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay. They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day. Awesome place very high-quality items.
Response: Hanna, thank you for the 5-star review. We take pride in providing our customers with helpful, friendly, and accommodating service. We’re happy to hear that our team was able to track down the light you needed and get it to you promptly. We look forward to seeing you again.

S Wright: Our representative Keni Jones has provided us with outstanding customer service. She returns our calls immediately. She is always willing to research any product on our wish list, answers all questions and solve any problems we may have. Keni is extremely knowledgeable and professional, and has helped us reach important decisions regarding our extensive home renovation.
Response: Thanks for sharing about your world-class experience when visiting our Ferguson Bath, Kitchen & Lighting Gallery in D.C. We love hearing that our product expert, Keni, assisted you in making important decisions related to your home renovation and provided outstanding customer service. We'll be sure to share your glowing review with Keni and the team in D.C. Thank you for your business!

14. Walmart Supercenter

LEAVE AN OPINION
7111 reviews
Walmart Supercenter
Prices
3.7
Product Quality
3.8
Services
3.7
Professionalism
3.7
Attention
3.7

Address: 99 H St NW, Washington, DC 20001

Schedule: Open ⋅ Closes 11PM

Telephone: (202) 719-2110

Guy: Electronics store


Review: Their website mentions air conditioners

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Walmart Supercenter: what do users think?


Kev- keepingitreal: This Walmart offers Capital City Mambo Sauce, Fruits, Vegetables, Seafood, Poultry, Dairy and all sorts of Household Items. This Walmart needs to improve its Elevator services, only two out three of the elevators are working, it would be nice if they removed one of the elevator and replace it with stairs that lead customers from the parking garage to the street level and to Walmart store level for easy access. The current stairs only give customer access from the street level to Walmart store and no access to the parking garage. This Walmart includes a Pharmacy and free two hours of parking in the parking garage. This store has shopping carts available in the store and in the garage areas.

Mirka Mendez: It's Walmart, there are no grocery stores nearby (that I know) so it's an option. Smaller than the usual supercenter, very small produce section. There was an approximately 10 min wait at every registers when I visited.

PaulDavid Morado: Not exactly the best side of town. It is Walmart so all things that go with Walmart come along with this place. It's not close to any Metro station so be prepared for a walk is it on the other side of Chinatown. Excellent place for fruits and vegetables in all things grocery but be prepared also to bring your own bags as there seems to be carts missing

Aminah Imani: Its conveniently located but not the best Walmart to be in. The customers were loud and the security with large bullet proof vests doesn’t make it a welcoming vibe. Grab your products and head out quick. They do validate parking and leave patience for the slow running elevators. The employees were helpful and efficient. This location isn’t my preference but it gets the job done when in dire need.

Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.

C. Zed: Well it exists, that I appreciate. I’ll continue to shop here. The cashiers scan items more than once, has already happened twice for me. The store is small and often too messy. The aisles are narrow, and the carts are way too big for the store. Many items are locked behind cases. Could be a better experience, especially for the closest location to the US Capitol.

Henok Garedew (Henny breezy): There is always problems in this specific Walmart all the timeI don’t recommend it

Virginia S: Need more employees/cashiers working. These stores rely too heavily on self checkout. Which is fine if you like to DIY but there shouldn't be so little cashiers that you turn the customers into employees and shoppers at the same time. Some people go shopping for the experience of the human interaction they have buying their things, having someone else ring it up is part of the experiences. Stop cutting corners your customers are not happy with it trust me

Van D Peluche: Terrible terrible. Twice I have ordered online groceries and the first time I did not get it until an hour later and the second time I didn’t get it until a day later than the scheduled period. Absolutely awful. Plus no one in any department answers phone calls. And their produce is very poor quality. May as well not even have the grocery delivery service. Will not even notify about orders being held for the next day.

Harriet Saulsbury: Love shopping at Walmart, some of the eorker are rude ask them a question they always say its not my department and walk away. Another thing as many seniors and disable people shopping there on a daily basis you only have maybe 10 electric scooters for the entire store which is a super store but you have maybe only 2 scooters working. You also took away your seating you have in the lobby of the stores where are we supposed to sit and wait on rides and family members to finish shopping?

15. Lowe's Home Improvement

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1620 reviews
Lowe's Home Improvement
Prices
3.8
Product Quality
3.8
Services
3.9
Professionalism
3.8
Attention
3.8

Address: 4080 Jermantown Rd, Fairfax, VA 22030

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (703) 332-0000

Guy: Appliance store


Review: Their website mentions air conditioner

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Joshua Cruse: Overall; Lowe’s as a company/brand has declined in recent years. In my recent experience, though, this location in particular seems to be the least reliable of all the stores in the metro DC area. Across departments, their inventory is grossly misrepresented in the app (by dozens), and the associates are generally not helpful in determining whether or not they actually have the items in the store. They are quick to blame “the system”. However, I’m not patronizing their system. I [was formerly] patronizing them. So, if it’s an issue with just this location; avoid this location. If it’s company-wide, avoid the company. That’s how consumers should react to their blame-game logic. At this point, it just simply appears Lowe’s is artificially inflating their inventory counts online to get customers in the door. That’s misleading and dishonest. Alternatively; the big-orange-box competitor’s site/app will direct you to contact the specific store if the quantity is low or out of stock. Still not as honest as a flat “we’re out”, but better than inflated counts. YMMV. Buyer beware.

Kwadwo Tuffour: Took this painting to figure out how to get it up on my wall, and to get the right kind of nails to do it. Sales associate was able to take me right to what I needed and shower me how to hang it. Mission accomplished. Bonus: Had a nice, brief conversation with the cashier, Radha about the different women in the picture. She recognized a couple and asked about a few, which i told her.

John Kean: A home improvement store that's worth a longer drive. It has well-organized and labeled stock that is free of the grimy dust in competitor's stores. The staff has been exceptionally pleasant and helpful. Smaller than other home stores, so I have some items delivered to the store, usually in a day, and then I am sure the item will be available. I have used the store's contractors for air conditioning installation and gutter replacement. Both were excellent and cost was the lowest or close to lowest.

Kari Podhajsky: It was a perfectly fine and clean store. It had what we were looking for. The women's bathroom needed a little bit of love, but it certainly got the job done. The employees were friendly and helpful. The signage was accurate and easy enough to find everything that we needed. Plus there was ice cream nearby!

Jessica Osorio Jimenez: Go to the Chantilly store, it is not that far away, it is bigger with a larger selection, better organized and doesn't have a Norma. I absolutely abhor having no choice but to listen to someone in "management" belittling and berating an employee from the corner front of appliance to to past the appliance desk in front of customers or other employees, there is absolutely no need for it. If that would've happened before I purchased my appliances, I would've have left and purchased them elsewhere. The other employees are helpful but they look harassed and stressed. I even went back a couple of times to see if the atmosphere had changed, but 🤷‍♀️ it may get better once the reorganization is complete but until then, just go to the Chantilly store.

Tracey Greene: Went and got spare keys for mom. I'm so happy they had a great variety of different colors to choose from so that you can use certain keys to identify certain doors for your house. And the guy who helped me do the keys he was so nice. Thank you for the great experience

Jonathan Larson: Convenient location, but smaller footprint so not as wide of a selection as other Lowes. Staff are proactive, but minimally staff checkout lanes.

Dawn Wunderle: After more than 7 phone calls to 3 different numbers trying to schedule appliance installation, I was lucky this morning to have been assisted by Joshua Lewis in the Floral and Garden Department. Even though it is not his department or responsibility, he patiently worked through getting the dishwasher I ordered on January 13th scheduled for installation. If there were 10 stars - I would select all 10 for Joshua! Patient, courteous and helpful and he went above and beyond to assist me!

Yumiko Cook: I had outstanding customer service from Gretchen. All the time she was polite, friendly, and tried to find what I was looking for. Unfortunately, the store didn’t carry the fluorescent light bulbs. But she gave me more information of it about me to order it easier.

Blake Gregory: I had the Best experience I've ever had at this Lowe's Store. The young lady in the Appliance area was helpful, knowledgeable and got our Refrigerator delivered the next day. A 10 star experience in satisfaction.

16. Best Buy

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2458 reviews
Best Buy
Prices
4
Product Quality
3.9
Services
3.9
Professionalism
3.9
Attention
3.9

Address: 5799 Leesburg Pike, Falls Church, VA 22041

Schedule: Closed ⋅ Opens 11AM Thu

Telephone: (703) 671-0184

Guy: Electronics store


Review: In stock: air conditioners · Updated today

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Marko Mitic: Alright, I’ll be honest and straightforward. My 1* review is based on what kind of service is happening in store, not on product itself. First I was helped from tall gentleman, he was kind, helpful, good listener and respected my opinion! He will remember me :”He compliment my hairstyle also”. He redirected me to older gentlemen which lately disappeared and I was finishing with third guy who talk-so-much-and-never-stop-to-talk. He tried to sell me same lap top but brand new (I asked for brand new). After back and forward I said how they told me they have it on stock and I was waiting another 10min to find that one. Very shady, but okay, he tried. Listen, I am in store to purchase laptop, I asked simple questions, do not give me story “we are not on commission” and do not try to sell me warranty 10 times. LITERALLY 10 times. I am not kidding. Also he said I CAN NOT settle up monthly payment if I do not have Best Buy credit card and I need to apply for one. I literally was in store 1 h. At the end I got my credit card which I didn’t wanted. Not necessarily need it. He was laying to me and doing shady business. I am not purchasing nothing with that one anymore. So he did 2 things today, lost a customer because stupid cc and was lying there doing shady business and providing very poor and slow service. And make me to not use that card never in my life because interest on it🤷‍♂️ Y’all take care of your costumers and train your staff better. Because this is shame!

Michael Patrick: This specific experience here was less than desirable. I ordered a product online, the site said two were in stock. I arrived early for in store pickup. The sales rep went to look for the item. He returned and said that they couldn't find it, that there was one in the store but still couldn't find it. He said I could go to a different store with one in stock. I asked him to call the other store and confirm it is in stock to avoid repeating this experience. He refused, stating that the process does not work like that. He was more than happy to cancel my order altogether. Amazon will have it to me by 5pm.

Bret Bellamy: 3/7/22: After contacting both the credit card company and the Better Business Bureau, Best Buy HQ in Minnesota removed the duplicate charge and credited it to my account and now my balance us correct. While glad it is resolved, this should have been a simple change to make by the store manager without having to get the credit card company, the BBB, and corporate HQ involved. Adding one star to my rating since a satisfactory resolution happened. Prior review: I recently bought a new HP laptop at Best Buy - Falls Church. There was some confusion with the pickup. When I went to pick up my online order, there was a mix up and I ended up being charged twice for a new computer. I only bought one, but they had a record as 1 online purchase and 1 store bought purchase. I tried to resolve with the pick up staff and the "manager" on 2/26 to no avail, I was told it would be "faster" to use the 1-888-Best-Buy number. After 45 minutes on the phone with "customer service" and going through four people who were not able to resolve the issue, I was cut off while "on hold". I called the Best Buy credit card number (Citi bank) and finally got a competent person who was able to resolve the issue in three minutes and will contact the useless incompetents at Best Buy-Falls Church to delete the duplicate charge. I have been a Best Buy customer for eight years and I doubt that I will continue. They try to cheat seniors and then give them the runaround BS when trying to resolve an issue. The Geek Squad staff at this store is great, they are the only competent staff at this store. Don't shop at Best Buy-Falls Church!

Jessica McNutt: It's best buy. I only go when I absolutely must. Customer service is generally not good and, despite there being as many employees as customers, we always have to wait a strange amount of time to check out. If you can order online from somewhere else, do it!

Kristin Rever: Management needs to make sure employees are aware of services actually provided before saying a repair could be done. We had an appointment to repair my daughter's Smasung phone. He called on Thursday to verify this type of repair (replacement of motherboard) could be done. When we arrived the Geek Squad staff told us that unfortunately they did not do thus type of repair yet. The staff was pleasant and friendly and referred us to another location. This us issue could have been avoided if Best Buy was actually aware of the type of services they could provide. A waste of our time and gas.

Vincent Wagner: I went to the geek squad here because I was having trouble with an SSD install. They fixed the problem and offered to transfer the data from my old drive. 100 was a little steep for a simple data transfer but I was done putting energy. They assured me they could do it in a day. Once again, this seemed like a really long time for a data transfer. I didn't care so long as they had it done by the next day. The next day, they called me two hours before close and said they needed my Microsoft password to "make sure it boots up after the transfer". I said ok, I don't know my password but I will reset it and give it to you once I come pick it up. They assured me the they had already completed the transfer. When I got there the person at the counter harassed me to describe my computer after I brought in the paperwork they make you sign. I gave them my new password and they said that the data transfer did not take place and they will need an hour and a half to do the transfer. They would need to wait till the next day since it was close to close. I needed my computer today. Why should a data transfer take 48 hours. They do not communicate effectively. They lie. They don't care. Don't go here. Give your money to a local business.

K M: Disgusting customer service! I wish I could give them zero stars. Today I dealt with manager Mr Fathim, very disrespectful. Walked away from me when I had an appointment for a Samsung device repair, I get to the store and I’m being told they don’t provide that service. I’m being told I’m too loud and he refuses to give me his last name. Also geek squad member Asaf, same scenario, unhelpful, rude, can’t even greet me and refuses to give me his last name. I do not recommend this store to anyone. Please take your money to a different store. Preferably where the managers have manners and don’t disregard their customers.

Christopher Jesus (Sizedbbq7): I'm between 18-30 years of age, native English speaker with anxiety of talking to people in person. The employees that helped me were patient and helpful. Took me less than 10 minutes to find what I needed and get out.

Sharon: I really need to stop coming here. It gets no better. I had a very bad experience here compared to the Springfield, VA store. Margarita at the Springfield store was very helpful in me buying a new phone, activation AND set up/data transfer! And guess what, she didn't charge me $40 as this Falls Church store insisted I pay and insisted ALL stores charge this setup/transfer fee. So I buy a $1000 phone from you, case....and you charge me $40 to download an app and watch this app transfer all my data within 20 minutes?! Then claim, "every BB store does this?" GREED over customer service, Shameful. So glad I went to the Springfield location and met Margarita to take care of me!

Noor Ayoob: Great deals they have now . BestBuy is the best place for everyone now , we all need Technology in our life and this is the right place to go . Also if you are a gamer or vlogger you can get all your deals and supplies from here . Great customer service definitely coming back soon a lot of things I need to buy . Come on best buy give me a good deal on Pixel3 please this is the phone I want to buy. Think about it and let me know. Keep up the great work .

17. The Home Depot

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1019 reviews
The Home Depot
Prices
4
Product Quality
4.1
Services
4
Professionalism
4
Attention
4

Address: 12275 Price Club Plaza, Fairfax, VA 22030

Schedule: Closes soon ⋅ 10PM ⋅ Opens 6AM Thu

Telephone: (703) 266-9800

Guy: Home improvement store


Review: In stock: air conditioners · Updated today

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Shahab Shojaei-Zadeh: This is for the people who work at this location. I was lucky to be interacting with some wonderful individuals here. Let me start with Paulo who I think is the store manager; he is very helpful and goes out of his way to help resolving any issues. John (the guy with beard) was extremely helpful and patiently assisted us in finding the right product. Finally, Rae was a pleasure interacting with for check out and setting up delivery. I’m sure the rest of the team are as nice and helpful.

happy fruit ninja: I got my plants here a while ago and they are thriving. I enjoyed taking time, looking around. I will be visiting for more plant babies in the future.

Diane Schwab: All employees were so helpful!!! Home Depot always has good customer service but today it was exceptional especially from Shonalisa (hopefully I spelled your name correctly).

Darlene Futch: Good garden center. We were looking for flowers for the patio area and also some to plant in our yard. Good selection of brilliant colors.

Syed Hussain: Today this was my third trip to this store this week. Every time Customer Service associate was surrounded by at least two to three associates talking person stuff (phone) etc. etc. This is totally unprofessional and unacceptable. Let the service provider - CSR focus on providing service to the customer who is at HER register. Store management should discipline other associates; leave the service provider CSR all alone rather than distracting attention.

Billi Bob: Not one employee on sight; there is zero customer service. All I see, is customers in need of help, but either, employees socializing or no employees at all. Also, the world is heading towards blockchain technology, this geniuses don’t even accept Apple Pay or Google Pay in 2022.

Dinh N: Researching paint and home renovation. Good place to visit to get a baseline. Haven't had any issues here but I don't ask for much. Parking is usually easy. Kind like an adult home owner's toy store. Man I must be getting old.

Ezzat Hanna: Best Place to shop for home building materials , reasonable pricing, trained team.Very friendly environment.Thank you Home Depot.

Meia Harris: I've only come in here to browse and purchase cleaning supplies, so I can't speak on customer service, home renovations, and fixing issues at home. But what I can say is that they have probably everything you'll ever need. I love browsing (there's just something about home improvement stores that I love). The cleaning aisle is well stocked too!

Rodney Smith: Good experience with curb side as they always have been. Associate loaded car with politeness and efficiency.

18. Target

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108 reviews
Target
Prices
3.2
Product Quality
3.2
Services
3.3
Professionalism
3.2
Attention
3.2

Address: 1515 New York Ave NE, Washington, DC 20002

Schedule: Closed ⋅ Opens 7AM Thu

Telephone: (202) 914-2396

Guy: Electronics store


Review: Their website mentions air conditioners

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Sassy Sauce: This store opened a couple years ago and it’s always nice and clean. The day I went after work the store must have just received a truck because there were boxes of product on most of the aisles. But this store is generally very clean and organized. This isn’t a normal sized target though, it’s definitely smaller and has more of a convenient store type feel. But all of the normal Target staples are still there. There is parking under the store and it’s accessible using the escalators or elevator. There is a Starbucks as well. It’s a great store to visit!

Amreen Shafiuddin: poorly managed target.. no one knew answers for anything. customer service was poor. stocking issues in all the aisles. boxes everywhere.. the food items especially bread section don’t have best before stickers on them. when questioned, they just saw each other faces. poorly managed.

Tracie: Pros: Near my home. New store. Available parking structure. Decent customer service. By decent i mean - I haven't had a negative experience with the customer but no one has gone above and beyond helping me. Cons: Generally feels empty. Yet every time I enter the store i notice staff are in the middle of restocking and have crates of things in the middle of the hallways blocking the pass way. This was even before covid so not sure whats going on (pictures shown from Dec 2021). Also, doesn't appear to be a parking attendant so anytime anyone lost their ticket, their is chaos trying to get out. Finally, prices seem a little higher than other targets, i get the sense that because its smaller things are limited and maybe marked up? Or maybe its just inflation and the whole food chain/ports being a hot mess.

Mysiki X Valentine: Whoa! Let me begin on a positive. There is a cashier (older Black woman) Joan, who is the most pleasant staff worker. However, the younger staff can often be found tucked away on phones, having side conversation and etc..so finding help is always difficult. In addition, the customer service could never be described as friendly. But it does not end there, this is one of the worst Target’s I’ve ever went shopping. The store shelves stay empty. I recently order Beats headphones online for pick-up, I was emailed saying my order was ready—but when I got to the store the manager cancelled my order, stating the item was not in the store. Long behold, I walked to the back and there sat 3) pairs of the same item I came to pick-up. Her attitude was out of this world, I couldn’t believe she worked in customer service. No matter what time of the day, the aisles have carts full of products yet to be put away. Makes the store seem chaotic and disorganized. If it’s a quick stop, I’d advise going elsewhere. Looking to do serious shopping, never stop here. To end on a positive the food section is normally well stocked and presented nicely.

Kareem Carter: Lets start by saying I am appreciative of having a Target in this area of DC. The parking facility is safe and well lit, the store was reasonably stocked and clean. My gripe is with the professionalism of the management and the completely ineffective way they run the checkout line. they funneled everyone through one line and when several customers skipped the single line and went straight to the register, they were allowed to do so.....causing frustration to the other customers in the line. This was brought to the lead employees attention and she sarcastically dismissed my frustration. They should really signage up on how the checkout line works!

Erin Truax: I have been to this Target a few times because it is the most convenient for me (and parking is easy) but I always leave feeling very frustrated. There are constantly boxes of inventory waiting to be unpacked that are blocking the aisles and many shelves are often missing product. I have shopped at different times and on different days, but this seems to be on ongoing issue for this location. If you’re able, I recommend a different location.

J Por: Went in for some quick toys for my nieces and nephew. Turned in to their Loss Prevention racially profiling my partner, and followed us around the store the entire time for 60 dollars worth of merchandise, part of which, we had to find an employee to get. We initially went in to make a return, and unfortunately had the idea to shop the last bit of our list. Workers letting people (guy in a blue hoodie was wearing a red shirt so possible employee?) walk around without a mask even though DC has a mandate, and the stores inventory is always in the way. Should have been more concerned following him to give him a mask instead of two people who were in your store less than 25 minutes. Overheard an employee talking about managers asking the team to get tested because of a potential positive employee. Overall, the worst experience I’ve had by far. I’ve been a consistent customer for three years, but no more. This location is best avoided. Trust me.

livingmytruth 2: Joan has the best customer service ever. I came in this location with my 98 year old grandma and she made my grandma feel sooo good and proud and she really has a positive attitude. Thank you for making my grandmother’s shopping experience so pleasant . I will actually make this my home store now because of her pleasant demeanor

Aaron Blackmon: Have you ever wondered what it would be like to go to a Walmart that is all red and has Target signs? Well wait no longer! This will fit the bill. The validated parking is a mess. The store is never stocked but simultaneously stocking everything at once and the lines are NEVER open. I only went there after learning my initial lesson months ago because it’s so close and I wanted to get a few things but even still it wasn’t worth it.

Chris Todd: The staff inside the store were friendly and helpful. However, the parking attendant was about as useless as a square wheel. I wanted to recharge my car. The sign in front of the chargers read "See attendant to activate". This dude was just sitting in his car. He refused to get up and wave whatever card he needed to wave to unlock the charging station. He didn't even acknowledge me other than saying "Uh". I tried activating the station with my SemaConnect app, but the station was locked out. I'm sure this Target is great, but I wouldn't come here in an EV because the dude who runs the chargers can't be bothered to get out of his car to do his job.

19. Twins Ace Hardware - Fairfax

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233 reviews
Twins Ace Hardware - Fairfax
Prices
4.7
Product Quality
4.6
Services
4.6
Professionalism
4.6
Attention
4.6

Address: 10310B Main St, Fairfax, VA 22030

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: (703) 359-4703

Guy: Hardware store


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Mo Fares: One of my favorite hardware store, employees actually come to you and ask you if you need any help. Greta place to buy Stihl products and big green egg. My favorite store to buy nuts and bolts for my vintage car. Wish there were more Ace hardware and less depot.
Response: Thanks so much for the kind words Mo.

Roshelle Veney: Love this place! When I walk in they ask my what I'm looking for and surprisingly the cashier always seem to know off hand exactly what isle it's in. The floor staff don't just show you where things are, but they often ask what you're working on to point you in the right direction. I'm a bit of a creative nut, so I always have something that takes a bit of explaining and they don't seem to mind.
Response: Thanks for taking the time to let us know about a great experience Roshelle.

Brad Moffett: Great local hardware store. Nice variety. You can get keys made here quickly. Don't forget to check out their upstairs. It is easy to miss the stairs in the store. Excellent collection of screws including stainless steel ones that you can only find limited sizes of at the big box stores.
Response: Thanks for the kind words Brad. We appreciate it greatly. Nice to see you enjoyed the fastener section as well.

Josh: I visited here to buy 1 specific product the other day. Within 3-5 minutes, I was greeted by one person and another associate asked if I needed help. The customer service here is outstanding.
Response: Very nice of you to say Josh. Thank you for sharing your experience.

Carlo legacy Journey: Purchased a traeger tailgater 20. Great customer service. Free assembly and curbside pick up was smooth. Purchased through online with store help. Thank you Andy for the assembly. Highly recommended store. Will sure to return after my first visit.
Response: Thanks Carlo! We appreciate the review. Andy and the rest of our team are glad you had a great experience and we hope to see you soon!

Laurie Brandt: Discovered that every strand of LED icicle lights I purchased last year were only half-lit this year. I called to cancel an order I'd just placed for another 10 boxes. I love these lights and I've had dozens throughout the years from Celebrations without a problem. I wasn't upset; I just figured something changed at the company and didn't want to toss $20/box away on the same problem. The LAST thing I expected was to be cheerfully passed onto the manager (Marty) who chose to look up the 2020 purchase and issue a refund! What? Wait! For real?! I kid you not ~ and I am still stunned. It's been so long since I experienced retail generosity towards a customer that I forgot what it felt like. Thanks Twins Ace of Fairfax. Do the community a great favor and give Marty and your staff every reason to stay with you. I hope others will read this and order online for delivery or pickup - or find their way to the store to meet these unicorns. That's what I intend to do from now on!
Response: Glad you experienced excellent service Laurie.

TDA: This is my go-to store for superior quality, knowledgeable staff, and better selection. It is the place to go if you need to replace a bolt or nut - don't even bother with the big box stores.
Response: Lots of nuts and bolts around here. Glad we're your go-to.

Bob Lerch: I walked into the store and, as always, was quickly greeted, then referred to Marty who was the manager on duty to assist me. He rekeyed a new Weiser lockset I brought in so that it would match my existing house locks that are all "old school" 5-pin mechanisms. He quickly determined that it could be done, then repinned the cylinder to match my original old house key. I was ready to check out in ten minutes! Truly impressive even if it was basic lock cylinder stuff to Marty. Lowe's & Home Depot couldn't/wouldn't help. This was absolutely worth the ten miles driven and ten bucks spent. Once again, Twins ACE is my hero!! 😃👍👍👍
Response: So glad you had a wonderful experience with our store and Marty in particular Bob. We appreciate you coming by.

Rajasekar Kayamboo: I went there to pick up a Craftsman tool box. This is my first time going there. It is in a complex land the area is likely Fairfax downtown. Fairly large store and abundant collection of tools. They also do repairs of equipments and sharpening of blades. Staff were knowledgeable.

artie dellava: First time there, great experience. The sales people were very nice and very helpful. I will definitely go there when I need things. Much better than Home Depot or Lowes!
Response: Appreciate you coming by Artie. Thank you.

20. Walmart Supercenter

LEAVE AN OPINION
5946 reviews
Walmart Supercenter
Prices
4
Product Quality
4.1
Services
4
Professionalism
4
Attention
4

Address: 310 Riggs Rd NE, Washington, DC 20011

Schedule: Open ⋅ Closes 11PM

Telephone: (202) 756-4418

Guy: Electronics store


Review: Their website mentions air conditioners

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Jessica Boada: Good prices but it needs better employees that really like to help . Today is 1/28/22 l was at walmart 2 days ago the skate boards were price 18.98. So today i go buy the skate the price is the same i get to ✔ out the guy goes the price is 29.98 im like no they are wrong so i asked him to fix honor the price he said he can not do it the manager comes show me a picture if you want the item i go take the pic waited in line again another cahier tried to help but the first cashier said no I have the transaction on hold. So i kept on waiting them it was only one person behind me and he said i cannot do it go to customer services. I go he said to customer i have a big line i was like really. Ok finally thay send me back to the manager and she did not ask for the pic or anything and charged me 29.98. But before this she said to the customer service do not come with that. Anyway she was not even wearing the mask properly she had it on her neck. I end up returning the item and got the price at customer service with a DIFFERENT cashier after 3 different lines. Pooooooooooor customer service specialty from the manager

Kev- keepingitreal: This Walmart Supercenter offers a wide variety of fresh fruits, vegetables and other optional food and items to choose from. Staff was friendly and helpful. This location offers a free underground parking garage.

Nsoseh Quistoran: I went there to pick some stuff for myself. Good prizing and amazing products. Recommended to go shopping 🛒🛒

Will Kidd: I'm from Michigan this is my first time being to a Walmart set up like this and it was great basement parking and the crazy thing the escalator for your shopping cart that's wow 😲

Brittany Jeffries: It's crowded, there are never enough lines, and the place is heavily disorganized. But when you need stuff late night, it's nice to have around. I shop around 8-10pm with fewer issues. No access to customer service, but the customer service is iffy at best during the day anyway. Excellent craft and party sections.

K A: Easy, convenient and affordable shopping. I really enjoyed shopping at this particular Walmart location. It’s big, organized and well stocked. They have different sections such as the pharmacy, bike shop, auto care, money center, entertainment and household items section to mention a few. Express Self Checkout✅ ♿️Wheelchair Accessible Entrance✅ ♿️Wheelchair Accessible Parking 🅿️ Adequate Parking Space ✅ Shopping Cart Conveyor ✅ 🚻Restroom ♿️Wheelchair Accessible Restroom

taqueya spriggs: I experienced very poor customer service. My family and I shopped here for the first time a week ago and the cashier who rung the father of my children's items began yelling at him because he realized after placing his items on the belt that he forgot to pick up an item that he needed in the aisle. Thereafter, the cashier began shouting for him to return to the checkout counter to complete his transaction because the store was closing soon. I for one don't have a problem with store personnel explaining to me that I am unable to go back to the aisles to select additional items to purchase because closing time is vastly approaching, but it's how you talk to people. Not to mention store security personnel tried to intimate myself and the father of my children in front of them as if he wanted to arrest us. He also became antagonizing by ordering another patron nearby to pull out his phone to video record him throwing me out of the store when I had no involvement with the incident that transpired between the cashier and my significant other. I will never shop at this location again and retail workers should be mindful of their tone and demeanor with customers because my significant other was not being confrontational, disorderly, or destroying property after being publicly humiliated in front of everyone in the store for no apparent reason. This kind of behavior is shameful and despicable and I was mortified. I am a regular shopper of Walmart corporations and I spent a lot money that day and do not deserve to be treated like a common criminal. With everything going on in the world and due to poor customer service and lack of respect for others, I think retailers should convert their services over to online shopping. This way customers can still reap the benefits of shopping without the having to potentially endure poor customer service. In the future Amazon will get all of my business.

Keshia Wideman: The absolute worst customer service ever. The store manager Patrick is non responsive to the lack of professionalism and ethics of the staff concerning, customers concerns/complaints. They are definitely a representation of his leadership and it shows. He doesn’t follow up on cooperates complaints, and the store is not organized properly at times. They don’t honor price misplaced items, and the cashiers are sarcastic, and rude at times. Crystal has been there awhile and can be rude and dismissive. I had to address her , and others about their rude, unethical behavior.

Michael Perez: If Purgatory exists, this Walmart will be a level. The place was clean and had an organization known to them. Not like any I've ever visited (and I've had the pleasure...to visit more than a few) but I'm sure when you've done your penance of shopping here a few times you get used to it. What really sets this store apart from the others is the stylistic hell that is the checkout process. 7 lanes with at least 9 patrons each. Cashiers that appear to be participating in a slow-down strike (and if they are, my hat's off to them and their cause). And at least 3 arguments between customers that verged on World Star territory. I will say that the curbside personnel were a little more engaged in their work.

Meghan Elizabeth: Grey hair lady at self checkout needs to find a different job or just retire. There is no reason an employee, especially one of her age, should be treating customers so poorly and getting a major attitude at anyone who is just trying to find a register that is working. If machines need fixed they need to kindly tell people to wait. Not be rude, make a scene and glare at everyone who is waiting to checkout. Who lets these kind of people work here???? Please consider getting some kind employees for self checkout. 04/25/22 6:00 pm