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1. Apple Carnegie Library - Washington
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5
537 reviews
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Address: 801 K St NW, Washington, DC 20001
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 609-6400
Business type: Electronics store
Vi Rodriguez: This is a very cool building to visit. The history behind it is also very interesting which you can learn all about it in the basement. The building is very clean!! Lots of staff available to help answer any questions you may have. The first and main floor is the Apple store but it’s not like a regular Apple store. There is a huge selection of all of Apple’s products. On the second floor is a digital art gallery and the library but they were both clothed when I came on a Saturday. Still a cool visit and it’s free to enter and walk around.
B Dunnegan: Wasted so much time waiting for reps, while reps who claim they can’t help just stand around. How many reps do YOU see?? I get calls and emails on regular from business team yet when I come in store, none are available to help. Also—the store operation is inefficiently run. What should be pinging/cueing up clients at check in is a belaboring dog and pony show that passes you from one rep to another. Over it. As a small business owner, who was literally called and emailed every day by what was described as a small business support team at the Carnegie location has not produced one iota of assistance. Over it.
livingmytruth 2: Michael, Gunner and Taylor were absolutely amazing. This was by far the best Apple store i ever been in. As soon as i walked in the door i was greeted by Taylor and Michael. They made me feel at home. They answered all my questions and eased all my fears about this big new location. Then i met with Gunner ( who happens to be deaf) and he was absolutely a joy. He was efficient, fast and he really made me feel comfortable through my process of getting an new ipad. Way to go Apple, this is the kind of experience i am looking for
Daria Willis: The Apple Store was quite an experience! I loved it! The staff was wonderful! Knowledgeable, helpful and courteous! I had an appointment for a phone and I requested help with my Mac laptop. They took care of it, cleaned it up and now its almost like new even though it is 8 yrs old! Excellent!!!
Vinh Mai: Great layout, no pushy salespeople, very helpful staff. My guy Marcus was fantastic from beginning to me leaving with a new phone.
Charlie Olsen: Great service from the staff. Walked in and immediately had a staff member helping me and was out with my purchase in less than 15 minutes. Also the library building has a museum upstairs that’s really cool. 10/10 shopping experience.
Scott Denman: Was told to wait for help with an employee currently helping another customer. That customer was being a royal pain, but instead of noticing that I’ve been standing around for 30 minutes waiting, others who came to the store after me were being helped for the same thing I came in for… For a company that seems to care about its image, they are pretty horrible at customer service. On the plus side, they are very accommodating for employees with disabilities. Overall though they are pretty bad at letting people just stand around
Seva Narkute: I have received the best service at this Apple Store location. I highly recommend making an appointment before visiting as this beautifully located store stays busy, although the staff there has been extremely helpful and understanding even on the times when I showed up without an appointment. :)
Mauricio Pretto: I had one of the best experiences shopping in my life here The person that was helping me was death and had a interpreter in a FaceTime to help him. This is the true inclusion of technology. Amazing! I left crying of joy! Congratulations apple! This was incredible!
2. Apple Georgetown - Washington
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5
1399 reviews
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Address: 1229 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (202) 572-1460
Business type: Electronics store
Elior Manier: Booked an appointment yesterday 12/28/21 which never got confirmed by email, most probably cause the employee never clicked the button. Impossible to enter the store after that, no way to see a manager, and no way to even communicate with an employee inside. This is scandalous knowing I organized my day to free myself for my 6:00 PM appointment.
No: GO ANYWHERE ELSE FOR YOUR REPAIRS!!!! I went in for my mac book pro battery placement (late 2013 retina) and they absolutely destroyed my motherboard making my speakers useless. I looked inside and was amazed. This was definitely on purpose since a wild animal could do better.
vze1nv91: At the moment Apple wants you to order their products online and only go to the store for pickup. I got there an hour before my reservation time and asked if I could get my product. They were gracious, did it and I was out in ten minutes. It was so enjoyable I almost splurged on an Apple Pencil. Apple is very particular about the buying experience and it shows in the professionalism of the staff.
Katze Love: I had nothing short of an unpleasant experience here… As others have mentioned, the rude and dismissive staff are in no rush to offer assistance. I had an appointment to pick up items, arrived on time, and still waited about 20 minutes to receive my order. Before that, I had to wander around the store trying to find someone willing to help me. The most comical part-- when a staff member finally came by with my items, he carelessly tossed the bag down on the table and $500 worth of apple keyboards rattled out onto the counter. Lol! Way to show how much you care. The location is convenient though.
C Leo: I’ve always received great service at the Apple store esp the one at Clarendon and Tyson’s Mall and I was just disappointed with the service at the Georgetown location. No one greeted us when we walked in. When I found someone up front and told them I had a 6:30pm appointment they directed me to the back without checking their tablet or asking what it was for. After taking a while to locate my appointment, she then directed us to the front. ( at the other store, they would greet me by name and direct me to the right staff to assist) My friend asked if there was a restroom and he directed her to Wawa across the street. The overall energy of the staff there was low… like they did not want to be there.
Kasra Ladjevardi: One of the rudest apple stores I know of. I am a huge fan of Apple, and I have always thought that they have really great customer service. Most Apple stores I visit today have great people and the Genius Bar staff are very friendly. However, my last two visits to the store left such a bad taste in my mouth
Don Wang: I literally purchased my first iPhone 13 pro max and I was having trouble with their Air Drop option to my friends. Went into this Apple store hoping one of their representatives will be able to assist me but instead another gentleman came over and told our female representative to assist someone else. Now, they just pushed me to their IT phone service instead. Does this mean my IPhone is defective? Should I be switching back to Android base phones instead?
Abby: The three times that I went there to try to buy a new phone while turning in my old one, I did not have a positive experience at all. One of the times I got there at 9:30am (Google’s hours indicated they opened at 9am), and I got berated by the staff and security telling me I shouldn’t be there when they opened at 10am…well it would be great if they updated their hours first before scolding me for something I didn’t know and opening an open door. The other times that I’ve been there, the staff was not very helpful either, which was disappointing considering the amount of money I’d be spending on a device. I ended up going to the Carnegie Library location instead, and the service was so much better there, so I’d definitely avoid this location for any future purchases and go there instead, even if it’s located further away.
3. Georgetown University Campus Apple Shop - Washington
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4.9
8 reviews
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Address: Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Business type: Electronics store
R Lynch: This store embodies the saying "we will hire anybody". I was looking at new laptops and the employee had no idea the year makes or models of MacBook pros or how to even operate them. The employee had no interest in finding out any answers on Apple products. 4 December was the day I went.
4. Apple Pentagon City - Arlington
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5
899 reviews
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Address: 1100 S Hayes St, Arlington, VA 22202
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 236-1550
Business type: Electronics store
Demi Gonzalez: Very thankful for this Apple store today!! I unfortunately shattered my screen and had to bring it in for repair. It was very easy to get the repair done and it took less than an hour! Everyone I worked with was very patient and helpful during my stressful time. Definitely recommend getting Apple Care!
Regina L. Miles: I called here in an attempt to ascertain the next and best iPad Upgrade based on my needs. I had the pleasure of speaking with (Mr.) John. John completely listened to my needs and he very patiently answered all of my questions. John also showed me where I could do my own products comparisons via the Apple website and that helped me conclude that the iPad Pro is probably the best fit for me. Other than his Kindness, one thing that really struck me about John is his obvious Passion and Love of his job and helping folks make fully informed yet cost-effective/budget friendly decisions, especially in the midst of a global pandemic which is impacting the economy in ways in which the world is still trying to recover. But on a much positive note, John said (and I’m paraphrasing what he said here) that he is, has always been and always will be excited about the way Information Technology has and will continue to help make the world a better place. I totally agree with this wonderful statement by John about how information technology has and will continue to make this world a better place:)💻🖥🤜🤛🏾👍🏾👍☮️🗽⚖️🇺🇸🌐🌏🌍🌎🤝 🏽 🏽😁🤗😷😊📱📲⌨️
Justin Ward: Awful customer service. I desperately needed a new computer after my old one died unexpectedly. I went in this store and no one greeted me so I went up to two employees and even then it took a while for them to acknowledge me. I told them I needed a computer and I knew which one I wanted and they said I needed an appointment to buy something. It wasn’t crowded at the time, so I don’t understand why I would need an appointment for a transaction that should take no more 3 minutes. Seems very lazy to me. Needless to say I will not be shopping at this apple store ever again.
Jereth Tolentino: I’m a Apple product fan and hate to give this store a 1 star. I have been in a lot of Apple stores around the country and always have a good experience with customer service. This store has the worst customer service i’ve encountered in a Apple store. Right when my wife and I came in. We waited on one of the tables for someone to help us but no one came. I did see a couple apple associates standing by with no customer but to busy talking to each other. I try asking one of them if they can help us out and before I can even finish my sentence he ask if I was buying anything and if I had an apointment. I told him I didn’t have an apointment. He told me that the next available slot is in 1-1.5hr. I looked around the store and see about 4 apple associates just standing around by them self. I left the store and went to Tyson Center and like always this store never disappointed us. Very professional and took us in without an appointment. I will never go this store ever again. I would rather drive somewhere else or just buy online.
A Love: Jose helped me and it was such a wonderful experience. He has grade A customer service and it felt like working with a friend rather a team member. Thank you Jose!
Heba Kad: Amazing customer service! My husband and I came in to purchase 2 iPhones and an iPad and everyone was incredibly welcoming, kind and helpful!! Kevin is an asset to the Apple store team! He was so kind, patient and helpful when he helped us with a glitch with my husband iPhone. He was so professional and knowledgeable. Also the lady that handles pricing was amazing and helpful and another young man with the crutches, was so helpful! I just wanted to give everyone here a huge shoutout, I just greatly appreciate the amazing and caring customer service!
Bella Wannakul: Worst place with incompetent employees, who just stand there in groups laughing & chatting all day. They have nothing to do yet, they keep refusing to the customers & appointments, because they have nothing available till after 2 days lol.
Chris Clark: This is my go-to Apple Store… a little bit smaller, a little bit less nuts than most Apple Stores! Great staff always makes me feel welcome and not like an idiot when I have questions.
5. Apple Bethesda Row - Montgomery County
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3.5
676 reviews
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Address: 4860 Bethesda Ave, Bethesda, MD 20814
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (301) 634-0880
Business type: Electronics store
Peter Shuck: My wife and I came here after we were refused service by the Apple Store in the Montgomery Mall (for no apparent reason). The experience couldn’t have been any more different. All of the staff were immediately welcoming and helpful. Evelyn, who helped us make our purchase, was great. We’ll definitely be coming back to this location for our Apple products in the future.
CAROLA CASALINO: Excellent service. Walked in to have my iPhone turn on. !!!!! Ended up buying a new one. No waiting in line. Fast service. Nice and super efficient Genius Bar staff, and Andy who helped me tons replacing my old cel. Apple Store Message was : “we are improving our customer service!!!!!” It was 0 good in 2021
Charles-Stephen Laubhouet: Nice store, well organized with friendly customer’s service! I went in a little earlier than scheduled to pick up my phone, and it was ready so i am thankful.
Glnsdigest: Lived here for 20 years. <3 I love the way it is, I hate that they turned Barnes and nobles into a store. And a Honda dealership? Cmon. We need more bookstores here.
Ben Chambers: Brought my iPhone in for a battery replacement and they somehow broke it twice. I brought my phone in for a battery replacement and when I picked it up I discovered the speaker no longer worked. Brought it back a few days later and dropped it off. I was told to come back in a couple hours and they would have it sorted out. When I came back to pick it up, they handed me my phone, but the touchscreen no longer worked. Eventually they decided that they would be unable to fix it and would be giving me a refurbished replacement phone and a free screen protector “for the inconvenience”. Great, a $10 screen protector for wasting 4 hours of my day back and forth to the Apple store.
Joanna Thomas: Staff are inattentive and uninviting. No one greeted me or offered to help for half an hour. All free staff were just hanging around chatting to each other and weren’t approaching or engaging with customers. I get that Apple products sell themselves, but it would be nice if the sales associates seemed to care. 3/3 visits have been like this so I don’t think I’ve caught them on a bad day
Christian Brown: Reek the manager couldn’t have provided worse customer service including telling me to shut up. He wouldn’t release my phone to me I paid in full on my debit card, refused to even check my AT&T paperwork to show I was the authorized user. Then I called Tyson, who couldn’t have been more rude. I’m a retail manager as well, these two would both be fired at my company for their power tripping attitude. Stay away, they are AWWFUL. They also refused to take calls from apple support because they knew it was for me. Reek told me to “shut up and let him speak” unaware Apple Support could hear him on the phone so they’re sending me free accessories. If I could give these two awful managers 0 stars, I would. If you shop there ask for Lauren, she’s wonderful. The “managers” (hardly even mature adults, are useless) Christian Brown, never returning again. GARBAGE service and they enjoyed it. Will be calling corporate as they wanted their names to reprimand both after hearing the way Reek (Riq?) however you spell it spoke to me. Forget this store, it’s trash
Thomas Chinyani: A great place to walk around during the day and night time. Very quiet and peaceful at night. Also, if the weather is nice, it’s a really nice place to walk, sit outside, people watch and simply grab a bite with friends and loved ones and even business partners.
Rubi T: I waited an hour to just be helped. I was working with someone for another hour just to tell me they couldnt do anything about my watch. Everything they tried since my watch wasnt helping on leaving the home screen didnt work. They said nothing could be done and that it cant be sent out. It was a waste of 3 hrs total and no help at all.
6. Apple Clarendon - Arlington
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3.7
638 reviews
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Address: 2700 Clarendon Blvd, Arlington, VA 22201
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (703) 236-7970
Business type: Electronics store
Steven Taylor: the employees at this apple store have consumed too many Karen tiktoks and think every customer who is not satisfied is mad. I ordered for curbside and was told I would have to go inside. The employee outside had no device to check for my order and would not walk the three feet to the door of the store to ask a colleague, then acted like I was unreasonable for wanting him, an employee, to do his job. the one thing he was willing to do was to tell me I would need to pull up before I went in the store to get my curbside order. Most insane customer service experience of my life.
Diane InVa: I had such a wonderful experience at this store. My phone had a hardware fault and needed to be replaced. I walked into the Apple store with no appointment and no idea about what my options would be or how much it would cost. The team was so caring and supportive and managed to order me a replacement phone that arrived much sooner than I had hoped. Swapping the broken phone out for a new one was painless. I was just blown away by how quick, kind, and knowledgeable everyone I dealt with was. Absolutely great customer service. I walked in nearly in tears worried about whether I would have a phone in time for Christmas travel and I walked out with a smile on my face!
Shani Mahler: They have the worst customer service I have experienced in a long time. I ordered a refurbished MacBook and it was damaged. I took it to the store that day and the clerk said the store “did not deal with refurbished items” and told me I had to call customer support to do an exchange. He told me he could help me call but that’s all he could do as the store was for “new items only”. I left the store and called customer service who was astonished the store said they didn’t deal with refurbished items and processed the exchange… and guess where I could return the laptop… back at the store. I went back to the store to return it and asked to work with someone else on the exchange when the same person came over to “help”. I was calm and even said please when I asked for someone else. The next clerk walked over, I said hello and asked if she could take the MacBook for an exchange. She said no because I refused to work with her colleague… (Go team?) I turned to another clerk and said “will you please help me?” She said sure, scanned the barcode and processed the exchange in about 30 seconds. 2 out of 3 people at this store showed awful customer service.
Bria Britt: This store was fully operational with an appointment only. I was buying an Apple Watch for a Graduation Gift in May. I bought the watch and bought myself a brand new iPhone 12 Pro Max (went back to upgrade to Max). Very knowledgeable sales people can’t remember their names but I’m very happy and my Grandson is too. Plus I purchased AppleCare with my purchases.
L.A. R: They lost my SIM card today when I tried to get a basic iPhone repair. I had an appointment, but I still had to wait 20 minutes for service. Skip this store, I wish I just bypassed them and did an online only service.
Shannon Elqorchi: I travel from Maryland to this apple store every time I purchase a new apple product. Their customer service is always exceptional and I am never disappointed. My experience today was no different. Thanks guys! You are appreciated.
Jane Goldschmidt: Shitry service. Blind person walks in needing application of protective glass and told they aren’t allowed to sell anything or do anything to help. Maybe consider having a sign on the door that says only pick ups are allowed and no shopping is permitted.
Charles M: Excellent, knowledgeable and friendly customer service. Made an appointment and went in for a battery replacement for a three year old phone. Apple website says it should take about 30 minutes, this store said it would be an hour when I dropped it off. It took about an hour and 10 which is a bit slow, but was more than made up for by quality work and excellent interactions with every employee I talked to at the store. There were several interesting classes going on while I was there which seemed worth stopping by for later on. It’s a busy area so you may have to search a little for parking, but there is street parking available in the 1/2 mile area.
7. Apple Montgomery Mall - North Bethesda
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3.5
912 reviews
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Address: 7101 Democracy Blvd, Bethesda, MD 20817
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (301) 634-9930
Business type: Electronics store
Mustafa Alkhayyat: See the pictures, This is what happened only after 3weeks of use to my case which I paid $63 for it. I consider myself a very meticulous person and take care of my electronics(a real IT enthusiast) In this Store, the manager Sumit did not accept a replacement of this item and he told us that “when leather discolor like this, it’ll looks even nicer”(can u freaking believe it?! and check this out. I had the similar problem with my leather watch band and the Apple Store in Bethesda replaced the leather band with stainless steel for me which was super nice of them, but seriously the manager in this store is either new or don’t know how to treat a customer. I suggest to go to Bethesda Store instead of this one.
Adam Lee: We arrived 20 minutes prior to our appointment, and were told that we can only check in 10 minutes ahead. We waited on chairs outside the store, and walked in again 10 minutes later. After checking in, we waited for another 5 also minutes on some lower cubes. Then, the technician was able to quickly identify the hardware problems, and provided a list of recommendations.
Rachel Feldman: I went to the Apple Store to get my Mac fixed and I received the greatest assistance. Scott, my technician, was a life saver. He was super nice, reassuring, and patient. He helped me tremendously!! He is very good at his job and solved my issues effortlessly. I would highly recommend him as a technician!!!
Eunice: I stopped by Sunday afternoon for a battery replacement appointment I made on line through the iPhone battery section. The appointment genius was easy and convenient to use. There was a line already when I arrived and people were waiting for the store to open. Once it was open, we all went in quickly. Some reps came out to the line to check what people were there for to expedite the process. Once I was in the store, someone greeted me and sent me to the back of the store where about 5 minutes later I was greeted with another rep who explained the battery replacement service and checked me in. I was surprised it would take about an hour. But thinking they had other works to do and they needed to diagnose and check the phone, and there were so many people in the crowded store on a Sunday afternoon, an hour was reasonable. My phone is working really well now and I am happy with the service.
Francisco Torres: Worse customer service I experienced in a long time. New phone (a month old) failed , was in the store for over an hour and then told me that they needed to sent it for repairs and was going to be 3 to 5 days. Had to fight for a loaner phone which was the lowest quality they offer and they that I was not able to load my back up because of lack of memory. Eight days after nobody contacted me so went to the store and sure enough they had it, then they told me to wait in a corner of the store and for 45 minutes nobody came had to go several times to get someone to help me and finished there for over an hour an a half. Do not buy Apple.
Vadivel Ramasamy: Bad experience with Staff Members at this Apple Store today. I met 3 people at this store to fix the unresponsive screen for my iPhone 6s. I handed over the phone to 1st staff; he documented the problem statement correctly, seems very knowledgeable. I was asked to come after 2 hours to collect the device. When I went there, the (2nd) staff member was saying that the phone cannot be repaired and saying some reason. From what he explained, he did not understand the problem statement properly in the 1st place. I asked him to read my work order again, and he was trying to give another explanation that completely contradicted the initial statement. The 3rd staff member now intervened and tried to support the 2nd staff and he provided a different explanation, concluded that they tried to fix the phone, and it was found that they need to order the additional part. The 3rd staff called himself manager and his tone was too loud and tried to school me and talk proudly about Apple Brand. He was talking as if you should be proud to use Apple Products. He was schooling me about the options which made me very mad. When I went into the store for the 1st time, the phone was kind of accessible and operable, but after 2 hours the phone became completed unusable. In my opinion and experience, out of 3 staff, I met today at this Apple store, only the 1st staff was very reasonable and knowledgeable; the 2nd staff appears to be a new recruit who needs to work on his communication, and finally, the 3rd staff was very rude and irritating. I would definitely avoid the 3rd staff at the Apple Store at Montgomery Mall for my future needs. Did not want to mention his name, after all he is also a human being; he is just not useful.
Mari: The WORSE APPLE STORE I HAVE EVER BEEN IN! They kept my laptop in for repair not even opening it for 2 days even thought originally they told me i can pick it up within a day!! Chris, that works in the genius team is a very rude and unhelpful person….! In the end they gave me back my laptop damaged the way i brought it! If you need help i advice you to just AVOID THIS LOCATION!!
tahmid abtahi: very disappointing sales person interaction. Went today 4/26/22 at 7.20 to get iphone 11 and SE. I already knew what i wanted. The sales person said they only work on appointments. When I asked the store said over phone to come, he quickly changed it to after 7 we only do appointments. He said it takes almost a hr to prepare the product and he is the only sales person in the store. There were literally 4 other customer person in the store. Anyway, drove to tysons corner apple and walked in and bought the two iphones in 5 min. This location needs a reality check and upper management look into the employee behavior and making up store policy on the go.
Amit V: not training associates appropriately. Associate Christina indicated that I would be getting an email stating that device is irreparable that I can use for insurance claim. She stated that I could not receive an invoice for repair estimate. No email was received, and different associate told me the complete opposite that I could get a work order indicating how much the estimate would be. Staff needs additional training.
8. Apple Tysons Corner - Fairfax County
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3.7
921 reviews
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Address: 1961 Chain Bridge Rd, McLean, VA 22102
Schedule: Open ⋅ Closes 9PM
Telephone: (703) 336-8450
Business type: Electronics store
Amy Lee Walton: Every time I come to this Apple store the service is just slow. The people that check me in tell me I’m next in line, but then the technician doesn’t seem to know and ends up helping other people. I was waiting for service for 45 minutes and kept being told I was next. My recommendation, don’t make an appointment and just show up, you’ll probably have a better chance of getting seen. Also, plan to do some shopping just in case they put you on the “wait list” but either way expect to wait or pick around location.
M H Al-Fityan: Horrible customer service…. Actually the worst I’ve seen so far… Don’t waste your time and go to another apple store… I came to buy new apple I-phone at 6pm and the store was not busy as you can see from the pictures, the first customer specialist told me he can’t talk to me because he is busy (he was not)…. The second one told me why you don’t go online…. I want to buy form the store because I have a special discount. I had to wait for 50 minutes so someone from the customer service could get talk more I me not even to bring the iPhone. Dudes I’m here to spend money actually hundreds of dollars, so at least make me feel I’m a worthy customer If I wasn’t buying this as a gift I would leave and never comeback.. Anyhow finally the manager so me angry and he solved it in 2 minutes
Zaid Hammoodi: The worst customer service ever specifically the genius team, i had my phone with me in the bathroom while taking a shower (was on the sink while i was taking a shower as i was on call for my job just in case i get a phone call) left the bathroom with foggy camera lenses from the steam in the bathroom !! Are you kidding me ??! I will attach pictures, like the phone works good but the camers are foggy and face recognition is not working anymore ! How is steam made it there to the lenses there is no cracked screen or any slight damage to the phone !! The lens should be sealed !! Aram from the genius team said they can do nothing only i have to pay for a new device !!! Very disappointed !! Is this how apple treat their customers !! This is clearly a defective device, they really should do better !! Just a quick update: The phone lens cleared up by using hair dryer lol such a great quality and an amazing customer service asking for 499$ to fix it !!!!
steve: I came in to have my iPhone 11 screen repair. Once I got to interacting, everything went very smoothly, from David to Paul and then on. In fact, maybe the blue shirts worn by the reps, that I had to identify them by, was good move. Blue is calming. And the interaction throughout was calm too. Thank you much for such good service!!
Maira Montessa: Worst experience ever!!! Went there to buy a MacBook pro to take advantage of the student discount, because its the last day. I have never owned an apple product so wanted to get expert help and advice on what to buy, but stood around and was ignored for 40 min. Tried to ask the apple workers, but they went and helped someone else. Well, I guess no apple products for me. Instead, I ended up buying the new Surface.
Scott Krieger: Yasmin and David are two of the best, most respectful and helpful customer service representatives I have ever had the pleasure of interacting with. Both of them were extremely helpful and they did everything they could in order to help us. We came in very late, without an appointment and they did everything humanly possible to resolve the issue.
Patrick McGartland: The back of my iPhone 12 Pro Max completely shattered and I had it fixed here. I was initially hesitant about visiting this location after reading so many 1 star (less than pleasant) reviews of customers visiting this location. I made the appointment anyway and had an overall great experience. I was educated about backing up my phone by Mike who initially helped me with the appointment I made on the support app. His council was genuinely helpful. He let me know the reality of what I requested ( wiping my phone with no back up and I would lose EVERYTHING) for the sake of expediency. Which was very helpful. I left and backed up over 256gb of data on very fast Wi-Fi which took about 3.5 hours. I retuned without an appointment and I only waited for about 5 minutes when Cody helped me complete the screen repair. Because I had apple care and no hardware damage to my phone even tho it was shattered and some hardware was exposed I only paid $24* to essentially get a new phone after not having a case on it for many months. Best deal ever. I retuned in an hour and they completed the work in the window they gave me. Another gentleman, (who’s name escapes me) helped me pay, reinsert my SIM card and pick up my phone. No mask required. No security guard barring people from coming in. Very smooth and easy transaction. I will be returning. A 5 star review was definitely in order for the entire staff and overall experience I received. Thanks guys!
mahnoor t: The customer service needs to be improved, spent 2 hours to get a new phone and left with my old phone totally wiped. The person assigned to us seemed to be a newbie who didn’t know what she’s doing. Anyways she called manager to help who was also incompetent. I ended up coming home and restoring my phone from iCloud and then ordered a new one online. Such a waste of time. Try to avoid this location unless you need a quick purchase like AirPods, phone covers etc
9. Apple Columbia - Howard County
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3.3
1042 reviews
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Address: 10300 Little Patuxent Pkwy, Columbia, MD 21044
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (410) 423-1801
Business type: Electronics store
Amanda Bogdan: Came to pick up my new iPad. That went smoothly, but I had one to trade in that had been attached to my online order. The staff said they could still assist me to trade it in while at the store instead of through the mail. They went as far as to remove my screen protector when they realized they could not do the trade in since it was attached to the order (except I had told them that from the beginning and they said it didn’t matter). And instead at that point they refused to help me further told me to call apple support and stuck the screen protector back on as a bubbly mess and sent me on my way with no apology or further attempt to help or replace the screen protector even when I consulted other staff they dismissed the situation.
Adrian Espiritu: Me and my wife got an appointment in Genius Bar at 03:30pm. I arrived 03:20pm at the store and not assisted until almost 05:00pm. The shop is not busy at all, most of the staff over there was just chit chatting and we keep on asking what’s going on. I’ll understand if they keep me updated. Worst experience. Will never come back.
Tarang Srivastava: Very rude employee!! I have been an apple customer for a decade. This it the very first time I had a terrible interaction when I came to pickup a new IPhone. The person could provide me with a receipt for a new phone I just purchased and came to pick up and asked me to call 1800 no. When you walk into a physical store and then get directed to a call center just to generate a receipt is unbelievable. She refused to give me her name when I asked. In the absence of the name this is the person manning the phone pickup at 5:30pm on March 19, 2022. Thank you Apple great customer service at your Columbia Mall store 👏👏👏 Her colleague in the colorful mask was very helpful in finally getting this resolved which was a good Apple employee gesture as it should have been from the very beginning.
hyuksung kwon: I’m not going to lie I had awful experiences from previous member and telling me “ I understand your frustrations” that’s when I snapped. Later on I found out he was not try hard to find the note it has on apple tech support. I’m not going to mention who was lazy to not help me . However later on Timothy helped investigate what was going on and take care, he actually put afford to find out what was going on like his own problem. I recommend Timothy to anyone whom has complicated problem. We need more people like him in apple store.
Frederick McKenzie: Walked in store. Two agents just chatting at table beside me having a conversation. I interrupted to ask for help. The one who decided to help would not move from leaning on the table she was at. I would not walk to her so I loudly asked my questions. She was no help and did not offer any advice. Will purchase somewhere else. Seems to be a trend from previous reviews.
Abel S: Very lazy staff! Do not waste your time there! I went to buy an iPhone and was told to get appointment. Next day, with the appointment, they made me wait for 25 minutes. I could see at least 9 staff members doing nothing but talking to each other. Finally one guy came and said he don’t have all the colors in stock, go buy it online. Very badly managed store!
Joy Turner: Customer service here is terrible. Staff have you wait for hours patiently just to be rude. I took my seven year old iPad to be reset over an hour rep reset wrong got frustrated walked off. Came back as me to verify I pull up tmobile she matches serial number etc. then she says if it’s not printed I cannot do it. I asked could I email recipe to print both rude manager Dan and her state no then he yelled I should help myself and come back when I have it. He refused to give me another managers name and young lady refused to give me her name. Then he told me we can leave. Left with my daughter. Horrible experience. Called customer service they agree this not apple practices . Dan needs to be fired and staff need to be retrained to treat customers with respect.
Ricky Cantore: I am giving three stars only because the young lady who assisted me tried her best and was very friendly. Overall though, this store is absolutely ridiculous and I will do everything within my power to never return. The music is too loud to even think, it is completely unnecessary to have an associate on a microphone talking about an app no one uses in the back (also at a ridiculous volume), and the whole new age ‘no lines’ thing is silly and inefficient. Apples attempt to modernize everything doesn’t make any sense and is completely useless when you really think about it. How about we enter a store that is quiet so that we can actually think about why we are there? How about an actual line where people can visually see how long they will have to wait instead of being sat at a table and being told repeatedly that we are on the list… I love Apple products and I appreciate the young lady who attempted to assist me today, although we were unable to reach a solution she was very friendly, but this is one of the worst shopping experiences I have ever had.
Stephanie Vasquez Barkley: Horrible store , I had to wait over 4 hours , to get an answer of , the phone would have to be shipped out , to a different location , Matt the store manager was not helpful, neither was the woman helping me. Received a text a week later saying that the phone was ready for pick up, went to the store phone wasn’t there., asked to speak with Matt he was no where to be found later saw him eating a salad in the Conner of the store . Called Apple ,support via phone, and was told to go back to the store, for additional information . …. Hate this place ! Go to a different location if you can, this location , staff needs additional training ! And professional development , and better leadership skills.
10. Apple Fair Oaks - Fairfax County
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3.5
844 reviews
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Address: 11750 Fair Oaks, Fairfax, VA 22033
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (703) 251-7400
Business type: Electronics store
Madhu Kalepu: No complaints what so ever. My Mac has a battery problem, had to visit this store to get it fixed. Customercare was able to attend on the given scheduled time. Great Communication, repair, transparency. I was able to get the repaired Mac way ahead of schedule.
Melissa: My family and I went recently to purchase a new watch and phone. Purchasing the new watch went smoothly but that’s not the problem. When we were trying to purchase my new phone, there were some issues with my previous phone not being backed up and there was also a restriction in the store in regards to interacting with customers for an extended amount of time due to COVID-19, which is not a problem however there are other clients and employees interacting quite closely for extended periods of time with masks on of course. We ended up backing up my phone at home which took EXACTLY 10 minutes. No long, extended time there, and were being assisted for nearly 30 minutes… What really stuck with me is that the employee who was helping us had NO knowledge about any of the questions we asked, she even looked like she kept confusing herself. Not only that, she didn’t want to help us at all. Her phone device “died” and said that she will go get a new one and even literally said she will have someone else help us, but I watched her walk away with her device that so called “died” and came back with the same one. It was still working. If she didn’t feel like helping us, she could have just simply told us that, so nice try with that trick that could have fooled me. Eventually, we finally purchased my new phone at my carrier (I HIGHLY suggest everyone to this as your carrier typically has better, affordable deals). We had a happy ending by doing so. Apple @ Fair Oaks, get it together.
Rojina Al: The mall seems as a ghost mall. Not many people and major store such ad jcpenney were closed at 7 p.m also GAP store is permanently closing for good there and they started their sale prices 40-60% off the original price.
Drew Tans: This location BY FAR IS THE WORST! No matter what you have an appointment for - whether its for a purchase pick up, genius bar etc, BE PREPARED TO WAIT AT LEAST 45 MINUTES AFTER YOUR APPOINTMENT TIME. That is completely unacceptable. And this has happened on numerous visits. Today, I had an appointment for battery replacement at 6:50. Someone finally assisted at 7:35. My phone was supposed to be ready for pick up at 8:30. I WAITED UNTIL 9:10 (after the store had closed) FOR MY PHONE TO BE READY. This is not okay. Paying, loyal customers need a better experience than this.
Laurie Roskind: Very busy today. You definitely need an appointment to do business. Found during the week before 3:30 is easier to just walk-in and buy or talk to an Apple associate
Sunny S: I had a broken phone and needed its gallery I knew Apple ID and didn’t have password and didn’t have access to that email because I didn’t have email password the technician told me it is not fixable u need to buy a new one then support center will retrieve your password since you have the id and then I quickly bought a new one and after I called support center they told me u need to have access to your phone or email after wasting 3 hours and pushing me to get a new one it was not acceptable for me when I talked to the manager about why your technician provided me wrong information she didn’t care at all. Technician was Chris and the manager was Sementa
RCS S: The service is good and fast. The place is clean.
11. Apple Reston - Reston
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3.5
875 reviews
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Address: 11937 Market St, Reston, VA 20190
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (571) 449-4800
Business type: Electronics store
Susie Patrick: Based on the amazing customer service my mom and I had today at Apple Reston, I felt compelled to write a review. My mom made an appointment to get an Apple Watch for me and technicians Jonathan and Patrick were both outstanding. From helping me get my watch set up to helping my mom with other questions about her phone, they both went above and beyond to help us out. They made what is usually a boring and tedious experience, a really great one - and we both left feeling excited and confident about using our watch/AirPods/iPhone. Thank you to you both for your patience, kindness, and professionalism!
Dee Kay: I had a great experience picking up my online order today. I was literally in and out within minutes. I was dreading the process because I thought I would be waiting for a very long time, but everything went smoothly. I will definitely make more purchases at this location going forward.
Leah: Called Apple Support 4 times during the past month, and they told me that I have to go back to this location to replace a gift card that I got in store. I moved 2,000 miles away, so I called this store. After several attempts, they finally picked up the call, and transferred me to Apple Support even though I told them that Apple Support told me to call this store specifically. Very helpful isn’t it
Daniel J.: Aaron was great! Apologized for the wait and great customer service personality! Went to reset phone. Told me to make appt. and come back for Genius. Came back n waited for 30 min. Staff seemed unprofessional with lots of teenagers talking away with poor customer service. Could not distinguish who are staff or customers. I would come back just for Aaron as he made my experience all better from losing patience.
john john: Probably the worst Apple store and worst customer service. I made an appointment in Genius Bar to fix my iPhone which I bought 4 months ago, and it is still in warranty, but due to multiple attempts of testing, she wasted my time, said she has to shop to off site and repair and told me to wait 7 days. For real, everyone uses their phone and this is very valuable because it for everything your details, wallet. The worst place and worst employee
Brooke Hayes: Thank you to my tech Mo! I had the hardest week at different Apple store locations trying to fix my iphone and he was able to solve my problem in less than 30 minutes. He was kind, efficient and cared about my situation. Thank you Mo!
Chandan Patil: After reaching here you need to look for a representative who is willing to help. You have to wait for around 15 mins to get your name registered and then another 30 mins to get the service even when you are 2nd in the queue. We wanted to buy a watch and phone and have already made decision what to buy but still we were made to wait here. Definitely need to prioritize the customer who have already made up mind on what they want. WORST CUSTOMER SERVICE AND CUSTOMER WAIT TIME.
ابونوره ابوتوفي: The staff was so nice and respectful, there was so many parking lots for me to park in! The shop was so big and there display electronics worked very well. I recommend this Apple shop.
12. Apple Potomac Town Center - Woodbridge
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3.6
696 reviews
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Address: 15100 Potomac Town Pl, Woodbridge, VA 22191
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 986-2030
Business type: Electronics store
Aja: When I walked in, I approached one of the staff (middle-aged, skinny white male, glasses and a beard; I didn’t catch his name) who didn’t seem to be doing much and told him I had an appointment. When I explained to him why I was there he continued to look at me with annoyance as if I had bothered him. He didn’t even ask what I needed help with, I had to explain to him what I was there for after a blank stare. I came in a couple of minutes early for repair for my iPhone and he rudely stopped me and told me that you can’t come in earlier for appointments even though staff were available? Afterwards a young staff member kindly approached me and told me that he was able get me an earlier appointment not even 5 minutes after the rude encounter. I was then paired with Marty who was extremely helpful, patient, and provided overall great assistance. Though the other two staff members were awesome, I didn’t appreciate how I was approached by the first staff member at all. Thus the rating towards his service.
Terry McElroy: My visit couldn’t have been better. My IPad wouldn’t charge. I met with Jason and we hooked it up and tested different things, it turned out the charger cable was bad. He quickly got me a new one, I checked out right at the service bench and was on my way in 20 minutes. No waiting, no line, no appointment. I’ll definitely be back when I need an upgrade.
virginia glass window: I’m highly disappointed with this apple store. The costumer service is by far the worst costumer service I’ve ever experienced. The employees are rude, unprofessional, and impatient. I came in to purchase a phone and was told to wait. I waited almost an hour and after going back in I encountered the rudest employee there. This is no way to treat customers. They chose that job so I don’t understand why they’re so rude. If you don’t have good customer service you have nothing when it comes to a job.
Nahu Dimitri: Purchased my new MacBook pro and AirPod pros without any trouble or ease. Thanks to the staff for making the transaction easy and concise. I hope anyone looking for an Apple product comes to this store!
Day Batson: Aiko thanks for being so patient with my niece , teaching her showing her iPhones ,and plus super friendly , gotta give her 5 starts on her customer service thanks
Tempti Productions: Worst experience,lack of help from store representatives. If you cover your face with other than the blue mask, the store representatives claim that by store policy must wear the mask they claim is safer but they are unable to provide the policy in writing or in a PDF. Store security keep following us like if we were there to do wrong, store manager claim that that morning had a phone stolen 🙄
13. Apple Annapolis - Parole
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3.4
627 reviews
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Address: 1735 Annapolis Mall, Annapolis, MD 21401
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (410) 972-3290
Business type: Electronics store
Lauren Downs: I don’t usually leave reviews but my experience at this store was terrible. Staff are all walking around talking to each other, they are not friendly AT ALL. I made an appointment for myself and my boyfriend to have our devices looked at, we were there waiting for at least an hour before even being seen. I would not recommend this location.
Jacqulyn Henry: I worked with Danae today and she was fantastic. She was so incredibly helpful with my return, my trade in, and finding the appropriate size for my new loop band. I was so grateful for her excellent customer service.
Alex: Apple has gone from the best customer service to no customer service. Purchased a computer 4 months ago that broke this morning. I called support made the problem worse and then suggested I go to the Apple store. I called the store to confirm a walk in appointment was available only to arrive and be told no was on site to fix it and I couldn’t schedule an appointment. No solution was offered and I am stuck with a new broken laptop that Apple refuses to fix. Not sure when all this became the new Apple standard.
M Pearson: If I could give them 0 stars I would. The time they assign you is never accurate. A 10 minute wait turned into 30 mins., which was ridiculous especially when there are techs standing around and just talking with each other or so nothing. I observed 5 techs. on different occasions just standing around, not servicing customers that were obviously waiting. Service stinks!!!
Margaret Woda: Never disappointed at this Apple Store, whether it’s seeking service or purchasing an Apple device or accessory. It’s a 90-minute drive from home to this location for me - but I prefer the in-person service over online purchasing or support.
Zachary Noles: At one point I counted 8 employees standing around. Even with an appointment people who came in 20 minutes after me were seen. Never visiting an apple store again. If not everyone is trained on everything maybe have a badge saying you’re a specialist of one sort or another.
maria leola riveral: Don’t waste ur money to this place.. customer service is very poor. Employee name daneai I’m not sure I spell her name right super cold. I go to Samsung from now on.
14. Apple West 14th Street - Manhattan
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4.2
2359 reviews
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Address: 401 W 14th St, New York, NY 10014
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (212) 444-3400
Business type: Electronics store
Ruwan J.: when i don’t go to the super busy Apple Store in SoHo, i find that the slightly less busy Apple Store in the meat packing district is a great alternative. the store is pretty big and spacious, well-maintained, and up to those crazy high Apple standards of design. this is a multi-level store—there’s merchandise on all three floors with the Genius Bar on the top floor. most of your needs will be met by the first two floors which stock your iphones, Apple Watches, desktops, laptops and more. I really like how the set-up doesn’t feel crowded or crammed with merch. if you’re an over-the-eat BEATS Studio fan, they have all the latest color ways for them as well as the standard ones. the selection can’t be beat! there’s a ton of staff to guide and help you as well as to close your purchase via credit card or Apple Pay. this Apple Store is still controlling customers numbers inside so there might be a line sometimes. however i typically come during off hours so that hasn’t been an issue. this location is like a block away from Chelsea Market so its easy to kill time at the Apple Store before or after hitting Chelsea Market. when i am in this area, running errands—this location is a convenient stop when shopping etc. i haven’t tried but i am sure you can charge your iPhone on the floor display laptops and desktops.
Hany Kamal: Very good and big Apple store , 3 floors for everything you need,but preferably to have an appointment for maintenance.. Nice helpful and friendly staff … Bathrooms … Good Wi-Fi as usual …
Logan Hernandez: I would have given it a 5 star. I’ll start with the bad. I didn’t like that I was waiting more than I should have over either a mistake or workers being biased. I went in for a new phone, I was put on the list to get help from an apple employee. As time was passing by, I was seeing people get helped that came in after me. I made the assumption that they made an appointment online, fine. Almost 40 minutes pass by and no employee came and asked if I need help and you can tell they had time to do so. It wasn’t until after 40-45 that someone came up to me and I had to make sure that I got pushed in front of all the newcomers and he did find my name on the list.. so that raised a lot of questions. Other than that, the apple employee who helped me set up the new phone and everything was amazing. She was helpful and knowledgeable all the way through.
AKIRRA OUTERBRIDGE: THE STORE ASSOCIATE, IN THERE WERE VERY HELPFUL, VERY NICE AND POLITE, HELP MY BROTHER WITH HIS ORDER AND WE WENT ABOUT OUR BUSINESS... IT WAS ALOT OF PEOPLE IN THERE BUT NO WAIT TIME, YOU DO HAVE TO WEAR A MASK INSIDE THOUGH
Ivan Garofalo: walked in order to buy a new Apple Watch and as usual apple never disappoints. Costumer service is outstanding and I’ve been able to complete my purchase having all my questions answered with professionalism. I recommend this store.
J M: Apple store no different from most. This space is less architecturally interesting than other NYC stores, but the retail space and service are similar enough. I found the staff quick and eager to help. However, the wait time for a genius bar appointment can be long.
Carlos Peralta: Super friendly and professional staff! Austin took care of me, my purchase and all my data for 5 hours! He helped me with everything I needed before, during and after purchasing my new iPhone!Definitely the best customer service ever!!
juana martinez: Is the second time I come here and the second time that I get out disappointed on the service. Any other Apple store in the world has a better service than this one. First time I came to buy an Apple Watch and after waiting for more than 20 minutes I finally got someone to go show me the watches. He didn’t even want to show them, he wouldn’t talk or explain. Second time, I came to return the watch and, again, waited for 20 minutes until someone came to me and said that in order to return the watch it should be charged (he could have said that and save me 20 minutes of my time). It’s been 40 minutes now and I don’t have anyone to help me with returning the watch.
yonette Jewel royals: I am, a highly satisfied customer, with an amazing experience at AppleCare Genius Bar. This location is the best!!! Brant was very helpful, kind and catered to my every-needs. my experience with the Apple store has always been splendid. I am a highly satisfied customer and would recommend AppleCare services over T-Mobile any-day! Please make him Brant a supervisor he deserves to be a leader..
15. Apple Towson Town Center - Baltimore County
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3.5
1258 reviews
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Address: 825 Dulaney Valley Rd, Towson, MD 21204
Schedule: Closes soon ⋅ 8PM ⋅ Opens 10AM Thu
Telephone: (410) 427-0360
Business type: Electronics store
Joe Bullen: I came to this store around 1pm on a Saturday afternoon to trade in my battered iPhone for a newly refurbished one. I did not finish getting everything done until nearly 7pm. This establishment still receives 5 stars because of the excellent customer service I received. Leslie, the store manager, emphatically apologized for the wait time while also reducing my bill because I waited patiently. Zach, one of the techs, advised me to visit my cell carrier so that I could get a new screen protector for free (saved me $45). Despite the long wait times, these people are obviously doing the best they can to deliver outstanding service. I am very happy with my new phone!
MS Tabu Winslow Morris, MBA: This store is located on the 2nd floor inside Towson Town Center mall. I went in to get some help understanding a few features of my new iPone. I am a Android baby. This iOS system is different. When I was greeted, I was told I needed to make an appointment. I asked when was the next available time and it was an hour from the time I walked in. I took it. I walked around the mall and window shopped and purchased lunch at Starbucks. When I returned I walked in not knowing what to do next. Did they call your name or what? This time I had to ask someone what was I supposed to do when I have an appointment. Zach looked me up and checked me in. I saw individuals sitting at a tables at the front of the store. However, he asked me to stand at the table in the corner. I asked if I could go and sit at the tables by the front. He told me no but he could get me a chair. One of the security staff got me a chair and brought it to the table. I thanked him. I sat and I sat. I flagged Zach and asked if someone knew I was waiting to be seen. I asked if you have an appointment why do you have to still wait when you come in. He stated they don’t kick people out while helping them if they go over the 15 minutes. I understood that but it was over 15 minutes I waited. Finally someone over and he said I was in the wrong section. I needed to be at the tables at the front of where there was chairs. That is what asked at the beginning. He walked me over to two young ladies who assisted me in getting to know my iPhone better. I want thank the staff that assisted me. I know I will be back. I have few more Apple products that are on my radar. Happy Christmas and I pray we all have a safe New Year.
John F: In store service has always been top notch at the Apple store. The reason for 4 stars instead of 5 is due to how packed the store can get. Weekends around new product launches can turn into long lines. It takes the spontaneous art of shopping back a notch unless you re strictly browsing. If you park in lot C on the ground level, you are at the closest door to the store. Making an appointment ahead of time works best. Staff is always friendly and they can do paperless transactions.
Obsidian Dutton: After spending over $1000.00 during at 6:00pm appointment; I returned at 6:45pm for a quick question and was told I needed to make another appointment for the following day. They are pretty much useless unless you are spending money. Terrible costumer service at the greeter station. The people who actually service me at the time of my appointment were very helpful. But they way they treat walk-ins and those in jam or having an emergency is not worth the trip to the store.
Whitney Rice: The worst experience of my life. I dropped my laptop off for a battery replacement. They emailed me the next day to advise of “an issue” and to call. I called many times. They do not answer the phone. EVER. I Went to the store. I sat and watched an apple employee visit and chat with a previous employee who stopped in to say hi for 30 minutes. He finished his conversation, went to the back and brought my laptop to tell me they can’t fix it. I sat and waited for a half hour so that he could have a social conversation. I was the only person at the table waiting. AWFUL.
Carl Council: This is a friendly and functional operating space that pays attention to the customer needs or vision. The staff was great! As soon as I walked into the store I was greeted professionally and I spoke to a professional within minutes to assist me with my purchase! Great job Apple store!
Glenn Temple: My 16 year old daughter saved her money from working her part time job and decided Sunday morning she wanted a MacBook Pro in Space Grey. She didn’t want to order it and wanted to just go and buy it. So we drove over to Towson. Walked in no line. Lots of people looking and about 5 apple staff members standing around not helping anyone. 3 said they were busy and then we got to Anna. She said her only job was checking people in. I said well she knows what she wants we just need someone to go in back and get it and ring it up. She said no it doesn’t work that way. We had to make an appointment. I said well when is the next appointment. She said in 3 hours. I said why can’t any of these associates standing around just sell it to us. She said it’s a Covid policy. One person in the whole store had a mask on no social distancing no line outside the store. I said that’s a bit of a cop out she said no it’s policy. I said well I can go into any Bestbuy and just buy it. She then told me rudely go ahead but you won’t get our excellent customer service. I said the service now is horrible. We are here have the money know what we want and there appears to be at least 5 associates who could do it. She said they could in 3 hours. That was the point we left and drove to Bestbuy and bought the very same MacBook for $50.00 less retail and $150.00 off. All future Apple purchases will be through Bestbuy going forward. Horrible customer service and find a new more customer friendly Check in Person.
Fuchsia Lewis: Apple is the only phone provider that requires you to pay the full price for a replacement phone. For all that I might as well buy a new phone! Poor customer service. What am I paying insurance fees every month for them? This is why I never wanted an iPhone in the first place android doesn’t do that to their customers. They try to say well it’s a temporary hold. That is true but that money is still coming out of my account. Cause you think people will run away with a phone? I get charging a hold but not the full price for a new phone up front that is insured! At. Least charge a small fee with a disclaimer of if you don’t return the phone they will charge you card the full price. Then they say if the Apple store doesn’t have your phone to replace it you still have to pay the full price for a phone to be shipped to you
16. Apple Upper West Side - Manhattan
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4.2
2265 reviews
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Address: 1981 Broadway, New York, NY 10023
Schedule: Closes soon ⋅ 8PM ⋅ Opens 9AM Thu
Telephone: (212) 209-3400
Business type: Electronics store
Griffin Rapant: We are at the Apple store on 11/22/2019 and are really happy with our iPods and i do not want to get get rid of the iPod
Kamal: Went there to buy the safe mag battery pack and was shocked how fast my transaction was. I was there for 4 minutes. In and out with my new product. The gentleman who assisted me was great. Wish his name was on the receipt so I could mention him.
Eddie Nottelling: This store closes at 8 PM. I arrived at 7:20 PM, hoping to buy an iPhone which I thought would be a relatively quick task. They told me they couldn’t sell it to me because there were no more appointments… the last time I bought an iPhone, I went downstairs, bought the phone from behind the counter, paid and left within 20 minutes. Weird.
Alvaro Diaz: Absolutely incredible experience. I was assisted by Jonatan, tall guy, very pleasant. He explained a few things that were key factors in my purchases at the store. We also discussed music briefly! Such a cool guy.
Santa Vargas: I purchase a MacBook back in March I returned it within the 14 days on March 19, 2022. I was told I’d receive a check in the mail. I patiently waited over a month. I spoke to several apple specialist, several managers, I even went back to the store after an overnight shift. They still have not resolved the issue. It’s been over two months I still have not received my check. All they say is we will escalate it. I still have not received my money like I don’t understand. This is ridiculous.
Aaron P. Chen: Have no idea what happened in Apple. But, 3 hrs waiting for a just regular service + dull “genius” chatting to each other? I am heading back to cancel my orders with Apple and encourage my colleagues to avoid their products.
17. Apple Manhasset - Manhasset
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3.8
1067 reviews
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Address: 1900 Northern Blvd, Manhasset, NY 11030
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (516) 734-2420
Business type: Electronics store
Zarina: Very nice spacious store. Parking available. Great staff who are attentive and courteous.I brought my nieces here for a work shop & staff were beyond great. My niece loved it here & definitely wants to come back for another workshop. Highly recommend this place.
Henry Mui: Genius bar appointment promptly handled, got iOS updated & did a hardware diagnostic check while there. Precautions & face masks required inside store, plenty of helpful staff. Problem solved & happy user leave to resume using the device
Austin Abraham: I technically can work there LoL. Shon & Anwar were very helpful though! Thanks again.
P Shah: No regards for the time of your appointment. If I wanted to wait to be seen by a genius, I would’ve gone to my doctors office.Wonderful products however.
Kim Wilson: Just left the Apple store in Manhasset. Justin was so nice to help my husband quickly without an appointment. He quickly diagnosed why my son could not hear his incoming calls and we could not hear him. Justin was extremely knowledgeable, polite and professional!
Shadman C: I had an amazing experience at Apple Manhasset!! My Apple Advisor was Wendy, who helped me and my family with trading in some old devices for newer Apple products. Simple and easy buying experience. Would highly recommend to friends and family.
CRS PT: The staff is extremely professional, polite, and helpful. The classes that they provide are wonderful. This week I took two Apple Watch classes and the instructor was amazing !!!!!
