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1. Magnolia Plumbing, Heating & Cooling - Washington
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5
622 reviews
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Address: 600 Gallatin St NE, Washington, DC 20017, United States
Schedule: Open 24 hours
Telephone: +1 866-339-5352
Business type: HVAC contractor
Zach Geller: My experience with Magnolia was abysmal. I called Magnolia on a Thursday asking them for the first available appointment because my air conditioner was dripping a lot of water every time it turned on. They said the first time available is that Sunday... fine, I get it’s the busy season. Sunday comes along and the technician’s equipment, a wet vac, isn’t working and says he will have to come back when it is working. He notes that the cause of the problem is likely the condensate line and that he will call to schedule the new appointment. Days go by and I don’t hear back from him or anyone at Magnolia so I called again. It is now Wednesday, 6 days since my first call. Miraculously, they say he can come that day! I stay home that day and wait for his call but it never comes. Late that evening I get a call from the tech saying he can’t come that day but he’ll be there Friday morning. He arrives on friday morning with his wet vac and nothing else and vacuums out the condensation pan and then asks for paper towels - I figure he’s cleaning up some of the splashed water that got on the walls and floor. Then he says something along the lines of “if the problem persists, we will need to rebuild the condensate line” and hands me his card reader to pay the bill. $189 dispatch fee and $235 for vacuuming out the pan. I was shocked. Had I known he was just going to vacuum out the pan for $235 and not actually fix the problem, I would have spent the $200 at Home Depot to buy my own wet vac. Unsurprisingly, the drip started back up within the day but was coming from a different spot now. I followed up directly with him and then with the dispatch team. I asked for them to apply the money I already paid to actually repairing it... a full week later and I still have not heard back. I’ve never felt like anyone has ever taken advantage of me so aggressively before. $424 is no small amount of money, especially considering the time I needed to put into this for negative results. Not to mention that when I hired a more competent company to clear the condensate line, they found the paper towels I handed the Magnolia tech shoved into the pan which caused the leak to move and damage even more drywall. I’m still waiting for my refund. Make this right, Magnolia. Service: Repair HVAC
Response: Thank you for reaching out Mr. Geller. We are very sorry the customer experience wasn’t as expected. We will have company representative review your submission and get back to you. If we agreed to reimburse you then be sure our accounting department will issue the proper documentation to ensure it is done. Thank you for your review.
Chris Faircloth: The customer service at this company is atrocious. I have been rescheduled and cancelled on multiple times after providing a down payment and being repeatedly assured that service would be performed during the scheduled appointment. I will update this review if they ever actually fix the air conditioning but so far we are going on week 5... Update: The AC has been fixed but at double the cost that was estimated based on the initial visit. While the technician was kind and apologetic, I will be looking elsewhere in the future.
Response: Hello Chris, I am very sorry for the scheduling issue we have had on our end. Our technician was out for an injury, and miscommunication and delivery issues from our supplier compounded the issue. We can have our department manager reach out to you ASAP. She is following up directly with our coordinators to ensure he gets to you today!
Alonzo F: Magnolia Plumbing Service. A couple of days ago I noticed water was leaking from my hot water tank. Call around for estimates for a tankless water system but was shock at the prices. I call several companies for the estimate and decided to go with a regular tank water heater. I chose Magnolia Plumbing to replace my tank. The plumbing service technician was mainly why I chose this company. He followed up that night with a call to see if I made a decision to go with his company. He saw that my water was ready to go and to call in the morning if I had any problems. Sure enough, that night the water tank fail and water all over the place. I called the plumbing technician Pasquale Skok, he call back and told he would check his schedule and see if he could come that morning. He did come and installed my new water heater and this is the first time that I received such great service from a Plumbing company. Magnolia Plumbing your technician is a true value to your company. He is probably why I will do business with your company in the future. As long as to send Pasquale to do the job. Thanks Pasquale for your sincere help. Alonzo F Service: Water heater installation
Response: Hey Alonzo - thank you SO much for taking the time to leave this awesome review. We could not be happier that our company, particularly Pasquale, exceeded your expectations and was able to take care of your PHC needs! Feel free to request Pasquale for your next service and we will do our best to accommodate you with anything you need.
Bill Lawall: After having them come out and determine that we would need about 1k worth of services we were not able to do on the first appt. Paid for coming out and giving an estimate. Next made an appt for 2 weeks later on the only day the building can/would turn off the water to do the work. wanted first thing and was told they would be there between 8-10. Day of appt they canceled at 9am! Never will i use again and i suggest you think twice before scheduling because who knows if they will show!!!! Services: Shower repair , Plumbing leak detection
Cat A: Critical: Professionalism, Punctuality, ResponsivenessDo not use Magnolia Plumbing in an emergency! We have sewage coming up through our pipes into our house. We had a 6-8 appointment slot tonight. It’s 8:30, no one has shown up, no phone call, and no one from the call center will return our calls. How does this company stay in business?Service: Plumbing pipe repair
Response: We do understand that we missed our time frame and apologize. Its my understanding we communicated that we were still coming but we were just running behind. We run tight timeframes for the benefit of our customers, but in this case we just ran over. We do apologize.
A. Gomez: Positive: Professionalism, Punctuality, Quality, ResponsivenessAdan was extremely professional and friendly. He provided detail information of the work performed and how the plumbing system worked throughout my home.Service: Plumbing leak repair
Response: A, thanks for leaving us a review! We're glad you had a great experience with us.
Michael Mazzuchi: Positive: Professionalism, Punctuality, Quality, ResponsivenessI have used a fair number of plumbers in DC before Magnolia — Magnolia has great professionals who stay on schedule and really know what they are doing.Service: Toilet installation
Response: Michael, thanks for leaving us a review! We're glad we could meet your expectations!
Rachel George: Positive: Professionalism, Punctuality, QualityI am very pleased with the work that they done for me will definitely refer them to all my friends and family.Very friendly and professional.I will be using Magnolia plumbing and heating for all my needs in the future.A+Service: A/C system maintenance
Response: Rachel, thanks for leaving us a review! We're glad we met your expectations!
2. Spartan Plumbing, Heating and Air Conditioning - Washington
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5
202 reviews
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Address: 1776 I St NW #900, Washington, DC 20006, United States
Schedule: Open 24 hours
Telephone: +1 202-559-0339
Business type: HVAC contractor
Taylor Thomas: I needed my radiators flushed. They called when they were in route, as promised. Very professional. Matthew (who wore a mask) explained what he was doing and why. I strongly recommend them. Great pricing compared to others we called. Spartan gave us a flat price the other companies gave us a price to check the system and then they would give us a price. We will be using them again and referring them to friends. Thanks GREAT customer service. Service: Heating system maintenance
Oscar McKee: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe were having a problem with our central forced-air heating system. In minimal time Matthew had evaluated our system and figured out the cause of the problem. Not only were they extremely responsive, their level of professionalism was even more impressive. We give them a top rating all around.Service: Repair HVAC
Marcus Thaw: Positive: Professionalism, Punctuality, ValueSpartan sent one of their techs Juwan, who was timely to arrive and efficient in his work. He figured out the problem that was causing my furnace not to heat, fixed it, and answered my questions happily along the way. Could not be happier!Services: Repair HVAC, Heating system repair, Thermostat repair
Alesha Holliday: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe had a sump pump issue and David and Jarvis came in and replaced it within an hour! The work was neat and professional and they cleared all debris away. They are a great team! Thank you Spartan Plumbing for saving our basement!
Elizabeth Allin: Cannot recommend highly enough. My HVAC stopped working and they sent a team out immediately. They diagnosed the issue and had it sorted in under 20 minutes. Everyone was a pleasure to deal with, from the customer service rep to the techs, Matthew and Joaquin. They were friendly, courteous and wearing their masks (over the nose even!). Great experience. Service: Heating system repair
3. Polar Bear Air Conditioning & Heating Inc. - Washington
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5
50 reviews
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Address: 1045 Wisconsin Ave NW, Washington, DC 20007, United States
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: +1 202-333-1310
Business type: Central Heating Service
Anne Miller: Our heater stopped working and it very cold in our house. Polar Bear did come out on a Sunday in a timely manner. The owner seemed friendly. He was wearing a mask but it kept coming down as he was talking so it was pointless. He told me I needed a new furnace costing $5200. My furnace is only 10 years old, we bought a very good model and was told it would last 15 to 20 years. He told a very inappropriate political joke during our conversation and is very good at selling. He went on and on about why it wasn’t worth repairing. I thanked him and decided on a second opinion. The next day another company came in and repaired it for $750.00 and assured me the furnace will be good for another 10 years. The parts they repaired were not even close to what Polar Bear said was wrong with it. Buyer beware and always get a second opinion. I do not recommend Polar Bear!
Response: Polar Bear Air Conditioning & Heating of Washington, D.C. kindly asks that Anne Miller of Michigan remove this review since none of the information in her statement is accurate or supportive of our business practices in the District of Columbia. This review is likely mistakenly posted to our company and needs to be removed immediately or it is to be considered defamation (Code of Virginia: § 18.2-417. Slander and libel) and legal action will be pursued. First, the owner does not work in the field on Sundays so that statement is false. Second, the owner of this company does not meet with residential customers seeking to repair or replace their equipment. Third, all employees of Polar Bear Air Conditioning & Heating follow the CDC guidelines related to wearing a face covering in all interactions with customers. It is our company policy that our employees wear a mask or face covering while in homes and businesses. This statement is considered to be slander if not taken down immediately. Fourth, the owner , with over 25 years experience, never makes politico jokes and stays as a politico as possible at all times when conversing with customers. Lastly, Polar Bear HVAC team has reviewed all records dating back to the start of 2020 and there is no customer by the reviewer's name. Again, we ask that this be taken down before further action is taken. Sincerely, Sherry, Office Manager (available via email: polarbearhvac2@gmail.com for any questions, concerns or to communicate that the review has rightly been removed) Thank you.
nicholas welch: Positive: Professionalism, Quality, Responsiveness, ValueI have been a customer of Polar Bear for several years for both my own residence and a rental property. Friendly and reliable service and every effort made to come out when urgent due to very hot or cold weather when there are many other callers seeking service.Services: HVAC system maintenance, Heating system maintenance, Heating system installation
Marie Payne: We contracted Polar Bear for a complete central A/C install. The entire process was smooth! They communicated exceptionally well, were very friendly, and most importantly - DELIVERED WHAT THEY PROMISED! Polar Bear is exactly the kind of small business that you hope you encounter. Strongly recommend them as they know their trade and do everything to give you what you need at a great value. Cannot say enough positive things about Joe, James, Edwin and the entire group that helped to update our home! Thanks Guys!
Response: Very happy to hear about your satisfaction with the A/C installation process, start to finish! We appreciate your support as a small business as well as your time in giving us feedback from our beautiful H Street Corridor!
Tracy Roman: We had a great experience with Polar Bear. We called them in the middle of a heat wave and they had a technician out to us the next day. The technician was on-time, courteous and quick. He diagnosed the problem in a few minutes, fixed it on the spot, and made recommendations for future maintenance of our system. Also, the employee who answered the phone and scheduled the visit was very courteous and helpful. All in all, we are extremely satisfied and will use them in the future for any heating and AC problems.
Response: Great to hear about your A/C repair experience with Polar Bear from start to finish. Our trucks are always rolling through Capitol Hill and we will be there when you need us!
Yvette Johnson: Polar Bear Air Conditioning and Heating Inc has been our HVAC service provider since 2013. Very professional and dependable service from the administrative office staff and service technicians. Angel and Alex are the best service technicians!!! The staff is very responsive to our needs no matter what the issue. We highly recommend them!!
Response: Thank you, Yvette, for your feedback and loyalty! We highly value our long term customers like Unity and look forward to continuing to serve your HVAC needs.
Amy Bishton: This fall, when my 20 year old gas boiler would not fire up upon first use, I contacted Polar Bear to take a look. Their response was incredibly quick, with a tech dispatched on Monday afternoon based on a Sunday evening email. The tech arrived promptly, worked efficiently, was knowledgeable and willing to answer all my questions on boiler operation. Fortunately, the problem turned out to be minor (pilot light out), but it is re-assuring to know I can confidently turn to Polar Bear when I have HVAC needs.
Response: We are thankful you have chosen Polar Bear for your HVAC needs, including your recent boiler work. Appreciate your time in giving us feedback from our beautiful H Street Corridor!
4. Michael & Son Services - Springfield
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4.9
9394 reviews
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Address: 5740 General Washington Dr, Alexandria, VA 22312, United States
Schedule: Open 24 hours
Telephone: +1 800-948-6453
Business type: HVAC contractor
Jessica Nomm: We reached out to Michael & Sons to have some electric run for a built-in under-cabinet wine fridge in our kitchen. Fortunately Joshua was able to come out for a same-day estimate and scheduled work for just a few days later. He was prompt, courteous, knowledgeable, and left the space tidy after he was finished. We will definitely keep him in mind for any future projects in our home
Response: Thank you, Jessica for the 5-star review! We are happy to hear Joshua was prompt, courteous, and knowledgeable while working on your electrical. Customer service is our number one goal, and we will pass the praise along! We appreciate you choosing Michael and Son, and we hope to work with you again!
George Grabow: Contacted Michael and Son for general plumbing and pipe repair in a location that had very difficult access. One of their highly experienced plumbers, Eric Blackmon, called and asked to see if he could come early. I was overjoyed as our water supply had to be turned off. Erick immediately assessed the situation and briefed me on some of the complexities and how he planned to proceed with the repairs. He kept me completely informed of his progress and asked me to inspect the project when completed. He was very knowledgeable and shared some of that with me. He then asked if I needed any other repairs work and then made some expert suggestions of other potential problems that I should keep my eye on. This was a very friendly approach with no pressure applied - information only, and I appreciate that. I will certainly ask for him for any future plumbing needs. George 04/09/2022 Service: Plumbing pipe repair
Response: Thank you, George, for the 5 star review! We are happy to hear Eric was timely, informative, and knowledgeable while working on your home. Eric is a great technician and we are lucky to have him on our team! We will pass the praise along. We appreciate you choosing Michael and Son and we hope to work with you again!
Carol Willis: It is unfortunate that this company sends standard responses to complaints and does not reach out directly to the customer. If the person responding to my posting had taken the time to review my account they would see that I called and asked to be contacted by customer relations several times. I am stuck with this heating/hot water heating system that I paid $15,000 for and only worked for 3 months. I am very disappointed. This company installed a furnace and hot water heater system in November. Three months later I discovered water leaking from the system, there was water all over the floor. A tech came out on a Wednesday but was able to make the repair. The tech shut off the valve and had me turn off the system. He returned the next day and stopped the leak. Due to warmer than normal temps I didn’t realize the heat was not working and on Saturday morning the temperature in my house was in the 40s. A tech came out for the third time on Saturday but wasn’t able to fix it. I would have to wait until Monday. The tech returned for the forth time, was here for about an hour. He left saying that he thinks he knows what the issue is but it is 1100 on Monday and I am still without heat and hot water and waiting for the tech to return. I don’t have any confidence that even if this system is fixed that it won’t break down again. I began calling customer service on Saturday when it was clear that the system couldn’t be fixed. I asked for a replacement of my system. Unfortunately the people who could help were not available on the weekend. I waited until 8 on Monday and still had not received a called. At this point I was quite angry. I finally received a call back and I vehemently expressed that I wanted a replacement system. I was told it didn’t work that way and he wasn’t in the mood to be yelled at and hung up. I have been without heat and hot water since Friday and I am unsure when my system will be repaired.
Response: We are sorry to hear you're not happy with your experience with us Carol! Please contact customer relations via email at maurice.noori@michaelandson.com or call at 703-658-1128 so we can look into this and address this.
Katherine Musolino: Our technician came for a check on our air conditioning system and was very thorough in the system check and the review of the recommendations, noting was was necessary to address sooner and what we could watch and address down the line. The technician was on time, very courteous, and pleasant to work with. He took the time to explain each recommendation and to answer my many questions. We’ll definitely use them again in the future, and I hope to have the same technician work with us again! Services: HVAC system maintenance , Heating system maintenance
Response: Thank you Katherine for the 5 star review! We are happy to hear your technician was on time, courteous, and informative while working on your home. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we look forward to working with you again!
Christine: Michael & Sons has done my furnace installation and electrical panel upgrade as well as regular maintenance on my A/C and heating. They are always professional and are mostly on time. They could be a little better about cleaning up after themselves but it’s not a huge complaint since they do a good job on the actual project at hand. There are small things I wish they would be more clear about such as they won’t be patching the square they cut out of my wall to work on the electrical panel so I have to find someone to do that as I’m not handy myself. They’re not the cheapest service but they’re not the most expensive and most of their services have a pretty good warranty that’s included. Services: Thermostat installation , Heating system installation , HVAC system maintenance , A/C system maintenance
Response: Thank you!
Hong Qiang: Our 15 year old water heater had to get replaced and I was able to get next day service through online scheduling with Michael & Son. The technician came right on time. It was a big job to be done by one person not to mention he has to go get the new unit and to haul away the old one. 5 hours later our hot water system is back in business. The technician is knowledgeable and patient. Great service and I will definitely recommend this company. Service: Water heater installation
Response: Thank you, Hong, for the 5 star review! We are happy to hear your technician was on time, knowledgeable, and patient while working on your water heater. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we hope to work with you again!
R and D: Michael & Son - Plumbing – Shower Repair - 2/23/2022 The technician respected my property by putting on foot covers at the door (each time) and not parking in my driveway without asking. I appreciated that the technician followed health protocols for wearing a face mask. The technician asked about the problem and listened to my concern (“The shower will not stop dripping”). The technician explained his assessment of the problem based on his inspection and he offered a solution. He offered assurance that Michael and Son could fix the problem and the price (up scale) for the service. The technician completed the repairs promptly and professionally. After he completed the repair he showed and explained what he had done. While I am very satisfied with the completed repair, my confidence in Michael & Son could have been boosted higher if the specifics of the written warranty for the services and parts I received today was highlighted on the invoice. I am very satisfied! Service: Shower repair
Response: Thank you for the 5 star review and kind words! We are happy to hear your technician was respectful, prompt, and professional while working on your home. Customer service is our number one goal! We will pass the praise along. We appreciate you choosing Michael and Son and we hope to work with you again in the future!
Marlene Weiss: Jose, the plumber was extremely pleasant, well organized and very professional. If we can have him every time, I would be very happy. His Work is very clean and even answered all our questions. You truly have a great employee. Mr Ed Clark, the manager we worked with was extremely responsive. I know he only started working for your company but after over four months of calling, no responses or call backs from any of your managers, Mr Clark immediately called us back, has been nothing but awesome and saw to it that we got our bathroom done. He told my husband not to have the plumber leave until we were satisfied and Jose’s work was exemplary. With really fabulous employees on your team, my husband and I will remain loyal Mike and sons customers since we know those two are on the car. Mr Clarke, Jose, you don’t know how happy you have made us and after having a few very bad days, Jose lifted my spirit with his smile and at least add approach. We are extremely grateful! Jeff and Marlene Weiss Service: Plumbing fixture installation
Response: Thank you, Marlene, for the 5-star review and kind words! We are happy to hear Jose was pleasant, professional, and informative while working on your home. Customer service is our number one goal, and we will pass the praise along! We appreciate you choosing Michael and Son, and we look forward to working with you again in the future!
derek heston: Mark came out from Michael & Son. He was great! Professional, on time, and extremely personable. I asked if he would let me watch what he was doing so I could learn a little about what was going on and he explained everything every step of the way. He made sure I was all good with the finished result and was extremely pleasant. I see on their site they have a home care plan and I will definitely be getting that now because of how great Mark was. Service: Faucet repair
Response: Thank you Derek for the 5 star review! We are happy to hear Mark was professional, on time, and personable. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we look forward to working with you again in the future!
5. Nice Heating & Air - Newington
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4.8
991 reviews
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Address: 8245 Backlick Rd Unit A, Lorton, VA 22079, United States
Telephone: +1 703-962-6025
Business type: Air conditioning repair shop
Syed Younus: NICE Heating & Air was amazing, from the get go when the sales person came, to understanding options / pricing / financing with the main office, all the way through the technical side of things with the installation crew. I’m extremely happy I went with NICE- there are a lot of HVAC installation crews out there but I truly think this business thinks of the customer first. They use great technology in terms of scheduling and are transparent with what they’re selling (equipment, cost) which I appreciate, as many other companies refuse to do the latter. The entire crew was patient, flexible and customer-service oriented. I highly recommend NICE and will use them going forward for maintenance. I know I’m in great hands with them! You will see they are well reviewed in all the sites out there, don’t just take my word for it!
Response: Mr. Younus, what a pleasure it was for us to come and service your home. Thank you for trusting us with your HVAC needs!
Wilhelmina Buster: I absolutely recommend Nice Heating and Air. Nate, my initial point of contact, was very customer oriented and addressed all of my concerns. John the install point of contact, and his team, were professional and personable and also provided answers to all of my questions. From the time that John and the team arrived until the installed was complete, their professional, yet personable and polite demeanor and approach to me did not change at all. I was particularly impressed by that because the team was faced with an unexpected challenge that arose because of the structural make-up and age of my home. It was a pleasure doing business with Nice from beginning to end. Services: Heating system installation , Install AC
Response: Wilhelmina, thank you for your kind words. We are happy to be chosen for your heating system replacement. It was a pleasure to serve you! We are looking forward to continuing to keep your home nice and cozy
Carlos A. Fernández: I recently had a humidifier installed, JC and Nate did a great job, took their time but was clean and neat.
Response: We love to hear it! Thank you Carlos, for taking the time to leave us a review and sharing this positive feedback!
Elaine P (Lanie): I’m so glad that my husband picked Nice Air & Heating !! This company is great!! Brooke & Edgar are awesome. I had great customer service and we were kept in the loop the whole time. They have found a customer for life. If you want a great company that works with you and goes above and beyond, this is the company for you. They eased my anxiety and was pleasant as well and knowledgable. Thank you!!! Service: HVAC system repair
Response: Wow Elaine! Thank you so much for the review! We are so excited to have you as a part of the NICE family! We look forward to working with you in the future!
C Christyboltersborf@msn.com: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWell...These guys are the BEST. John was so nice and very thorough at explaining everything and getting the job done as fast as possible. We had 2 crews here. One for the upstairs and one for the downstairs unit. They worked diligently. We liked them so much we bought them all lunch. This is my new HVAC team. Thank you.Services: Heating system installation, Install AC
Response: Hello Ms. Boltersborf! We love to hear it! Thank you for sharing how thorough John was, and that you are happy with the work we did. We also definitely appreciate you rewarding the team! Thank you so much.
R Barrio: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI’m fairly new to the area and called Nice Heating and Air based on their proximity to my home and their good reviews. They were able to come out the same day my ac went out and repair our existing old unit. The technician was polite, thorough, and knowledgeable. I will be calling them next time I have an issue.Service: Repair HVAC
Response: It is always a pleasure helping those who need it. Thank you so much for taking the time to write you 5 star review. We appreciate your business and look forward to seeing you again!
Stephen O: Positive: Professionalism, QualityThe service from this company is top-notch! We had a water heater installed same day upon request. John and his team worked diligently to get the job done and were very professional. We plan to use Nice again in the future.
Response: It is great to hear that you are happy with the work performed. We appreciate you taking the time to leave us this review, and we value your feedback!
Erfan Reouhani: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueDanny is the best HR personal in the DMV region & nobody can replace him. At Nice Heating & Air the employees are all very kind & helpful. They are most passionate people I have worked with. Danny has been a favorite associate of mine & I love him dearly. He is great and very sweet person. He deserves credit for all that he does!Services: HVAC system maintenance, Heating system repair, Install AC, Repair HVAC, A/C system maintenance, Heating system maintenance
Response: We appreciate you!
6. Frosty's Heating & Cooling, Inc. - Lyles-Crouch
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.7
362 reviews
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Address: 3013 Colvin St, Alexandria, VA 22314, United States
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: +1 703-671-9193
Business type: HVAC contractor
Peter Dowsett: If you need help with your heating or air conditioning look no further than Frosty’s! I have been a Frosty’s customer for four years. Their customer service is outstanding and they are always looking for ways to help you save money. Their technicians are knowledgeable, helpful, and professional. I just had a new AC system installed at a very reasonable price. The technicians/installers, Paul and Dillon were on time and got the job done faster than expected and everything was completed at the price I was quoted! Services: Heating system maintenance , Heating system installation
Emma Tourtellotte: Frosty’s was amazing! I cannot recommend them enough. We were without heat (in January) and as first time home owners, they took care of everything in less than 24 hours. They were very friendly and thorough. They took the time to explain everything about our new HVAC system. I would absolutely recommend them for any heating and cooling services. Services: Heating system installation , Install AC
Hang Iacono: I have used Frosty’s for almost 20 years.. Staff members have always been helpful and friendly. This week, Pat did a high quality job with my spring maintenance, finding some wires connected to the heater that had been recalled and removing them as well as cleaning up after himself. I would recommend Frosty’s to anyone looking for a high quality HVAC firm. Service: Heating system maintenance
Dominique Jenkins: Top notch service….I was fortunate to be serviced by the owner of the company for my emergency Saturday no heat call! Thankfully Frosty’s got me set up with heat for my cold home when my AHS Warranty company couldn’t service me until that Monday…The problem was assessed quickly, without any hidden charges or unnecessary charges that I didn’t need….which often happens with the contractors provided by the warranty companies…they seem to make the job larger/more expensive than needed…Frosty was timely..honest…and offered exceptional friendly service! Frosty also followed up days after to make sure all was working properly and even spoke to the warranty company tech to let him know exactly what was done and what was remaining… I really appreciate Frosty for being honest about fees/services which allowed me to still utilize my warranty company to complete the covered charges….thank you again and I highly recommend if you’re looking for great service and good work - Frosty’s should be your go to for heating & cooling needs! Service: Heating system repair
7. Hugee Corporation - Washington
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4.5
20 reviews
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Address: 1818 New York Ave NE #208d, Washington, DC 20002, United States
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: +1 202-636-1041
Business type: Central Heating Service
Darryl Walker: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueHugee corporation visit was great, full detail information was given about our question and concerns. Worker were really professional in handling themselves, we had multiple jobs being done at once. Cleaning our ducks and install, highly recommend this Black owned company for your HVAC needs.Services: Heating system installation, HVAC duct & vent cleaning, Install AC, Installation, Cleaning, HVAC system maintenance, Install thermostat
Response: WOW! Thank you so much Darryl for the awesome feedback! Call us anytime you need HVAC services!
Lew Williams: I recently contracted Hugee Corporation to replace an aging Carrier unit with a High Efficiency (16 Seer) Goodman condenser, coil and humidifier. The HVAC technicians were professional and very knowledgeable. The entire installation was successfully completed in less than three hours. All of the old equipment was hauled away and the technicians used lots of company provided floor coverings for extra protection making cleanup quick and easy. Hugee Corporation provided very competitive pricing for equipment and services rendered. I highly recommend Hugee Corporation for all HVAC sales and service needs. Services: Install AC , Installation
Response: Thank you very much, Lew, for the wonderful words. Our technicians are always well-trained to provide excellent HVAC services, no matter how simple or complicated the job is. Please call us again if you need help.
Brenda Pilgrim: Yesterday I called Hugee Corporation for their help in fixing my air condition unit that was not working. Around 9:30 a.m. this morning, the company dispatched one of their worker to my home, and upon checking the system, he was able to spot the problem right away. He discovered the compactor was bad, he when to the shop to retrieve the new part for the AC system, replaced it and the system is working awesome. Hugee Corporation was very professional and the technician was well verse as to what was required for the system to work properly. My family was very happy with the service that was rendered. I am therefore recommending Hugee Corporation as an excellent Air Condition Company. I will make sure and past on this information to all of my family and friends. Again thanks, I am colder than ever, and I am actually dressed accordingly for the flow of the air that is coming out from the system.
Response: What a thoughtful review, Brenda! We can't thank you enough for the kinds words. It was our pleasure to know you're satisfied and comfortable. Until next time! <3
Kawytae Norals: I recently hired Hugee Corporation to come out and resolve my issue with my AC unit, as well as figure out why my 3rd floor was not cooling to my standards. They performed an assessment, and it was determined that I may need AEROSEAL, as well as a duck cleaning. Upon them starting and running the pre-aeroseal work, it was determined that that was not the issue, and the duct work was clean (honesty). It was later determined that I needed my AC unit serviced, as well as repair a rip in the duct work in the attic. Receiving honesty and integrity from a business goes along way in my book. It is one of the most important qualities when dealing with companies that you have never worked with before. I highly recommend them. Services: A/C system maintenance , HVAC duct & vent cleaning , A/C system repair , HVAC system maintenance , HVAC duct & vent repair
Response: Thanks for sharing your experience and the great review! It was our pleasure to work with you. Your trust means a lot to us. Until next time!
Queen Hickman: Positive: QualityI had my furnace serviced today and was extremely satisfied with the outcome. The technicians were helpful, friendly and very professional. I will recommend Hugee to my friends and continue to use their services for my next HVAC projects.
Response: Great! Hi Queen! We're glad to hear that you're completely satisfied with our service. it has always been a pleasure to serve our valued customers like you. Until next time!
Adam Fine: Worst customer service and transparency. It is impossible to get someone to even get back to me in a timely manner with a quote. It was simple enough to get a diagnostics visit set up (though they scheduled it for the wrong day by mistake). Then charged more than double what I was quoted for the diagnostics visit. Really unprofessional. Severe lack of transparency when it comes to quoting/billing. Do no recommend anyone uses this service until they drastically improve the way they do business. Service: A/C system maintenance
Response: Hi Adam, we would like to apologize for your recent experience. We pride ourselves on honest services that comply with industry standards. We'd like to discuss the concern with you through a phone call so we can explain the quote in detail. Feel free to call us at (202) 636-1041 at your most convenient time.
Rajkumari Menon: Excellent customer service and knowledgeable staff. We always have technicians from Hugee Corp. to maintain, service and repair our systems. They are very professional and thorough. The other reviews seem to be from a couple of years back. I am a current customer and very satisfied with their services.
Response: Hi Rajkumari, we appreciate you taking the time to provide us with feedback about our HVAC service. It gives us great pleasure to serve customers like you. Have a fantastic day.
David Byrd: Great service. They came in the clean my two fireplace and determine why we had some problems. They fixed them. And they sealed my vents and ducts and cleaned them as well. Great service.Services: Ductless heating & A/C services, HVAC duct & vent cleaning
Response: Thank you so much David! Great to hear that the service we provided has satisfied your needs. See you next time!
8. United Service Specialists - College Park
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4.8
137 reviews
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Address: 5110 Roanoke Pl #104, College Park, MD 20740, United States
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: +1 301-396-7069
Business type: HVAC contractor
Karen Parker: The company was excellent in response. I received text message on confirmation of appointment and they arrived 15minutes early. Their consultation was professional and detailed. The technicians were proficient in details of work that needed to be performed 🎭. They were friendly and respectful of using proper gear for entering my residence, face mask and shoe coverings. I would highly recommend this company. Services: Drain cleaning , Plumbing leak detection
Molly Smith: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe have used United Service Specialists for several years now on recommendation of a friend. They have always been prompt, courteous, and professional. Importantly, they have also kept our old systems working well and have been able to resolve the two issues that have come up.Services: A/C system repair, HVAC system maintenance
Sunil Dalal: Positive: Professionalism, Quality, ValueA very professional job. Did exactly as committed in a timely fashion.Despite the holidays they installed the new 50 gallongas water Heater including all montgomery County code required upgrades and a very thorough job. We will recommend them without any hesitation.Service: Water heater repair
Kim O'Neill: Great customer service and also very kind which is important, because people get stressed when there is water in the house where there should be no water, very responsive and knowledgeable, and setting up and confirming the appointment was perfect. Things just flow in a very organized way. The technician Marvin is like a scientist as far as expertise goes, it is clear he knows his stuff but he explained things to me so that I could understand the issue and what to expect for the repair. Around 30 minutes before he arrived I got a text that allowed me to track the service van. I really appreciated that. Our neighbors only use this company so we felt good but now after seeing how they work this is the only place we will use from now on. Prices also very reasonable and the charges make sense. Marvin really knows his stuff and was patient with all of my questions. Highly recommend. Service: Water heater repair
Sean Matherne: We were extremely happy with the work that was done by the sales team and installers. They worked very hard and were very respectful of our home and time. They even helped us bring groceries in. A big bonus was the portable AC that they lent us for free between the time we accepted the contract and when the installation was complete. I would highly recommend this company for any AC needs. Service: Install AC
Stacie Mruk: Positive: Professionalism, Punctuality, ResponsivenessSent plumber out the same day I called. Impressive text notification introducing my plumber, Patrick, with his photo & info about him. Reassuring as a woman alone in her house for the service visit. Patrick was super friendly & professional.Service: Plumbing leak detection
Laura Hunter: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueVery responsive. Came and diagnosed the leak in our French drain off the A/C unit. Plumber Marvin told us how we could fix it and connected us with his HVAC colleagues to do it for us (newborn and toddler at home make even minor repairs a challenge). They’ve made a loyal customer out of us!Service: Plumbing leak detection
9. Air Treatment Company - Vienna
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4.9
334 reviews
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Address: 518 Mill St NE, Vienna, VA 22180, United States
Schedule: Closed ⋅ Opens 7AM Thu
Telephone: +1 703-270-0881
Business type: Central Heating Service
Rosanne Garvey: I’ve used Air Treatment for years. They have always been professional and responsive. They have helped me find low-cost solutions to my HVAC problems. Helping me nurse along an older unit giving me ample time to prepare for what would inevitably be a replacement. We just replaced the unit and they helped me find an affordable option for my needs. All employees that I have encountered have been kind courteous and professional. Service: Install AC
Sheila Cunningham: We have been using AirTreatment services going on 27 years. This spring we had our checkup and maintenance for the ac and the technician was awesome and extremely professional. He took time to explain things to us. He was patient and personable. He was very knowledgeable about the system. We greatly appreciated his recommendations. Service: A/C system maintenance
Joe Ganley: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThis company installed both of our air conditioners and one of our furnaces, and in the interim also provided repair and maintenance on the prior units and the second furnace. Our experiences with them have been 100% positive - responsive, good communicators, reasonable prices. Highly recommended.Services: Repair HVAC, A/C system maintenance, Install AC, Heating system maintenance, Heating system repair, A/C system repair, HVAC system maintenance, HVAC system repair, Heating system installation
Chris Granger: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueHave used Air Treatment Company since we moved into the house 6 years ago as the previous owners recommended them. On multiple occasions they have come to our rescue for A/C repairs and just recently our furnace went out. Their techs are great.Service: Heating system installation
Mary Beth Stewart: We have been customers of Air Treatment Heating & Cooling for well over 30 years. Chris Hunt came to troubleshoot our water heater (16 years old). Replacement made the most sense. Less than 24 hours later we had a new water heater installed by Van and Ju. They were fantastic! Air Treatment is our go to. They take great care of our systems.
Response: Mrs. Stewart, Thank you for being a long time customer, We appreciate all of your business and the nice reviews.
Stephen Leblanc: They actually came 4 hrs early! I was going to do the job myself, but it would have taken me days of crawling around the attic wt bad knees. They crushed it in like 2 hrs and did a perfect job and the price was great! I was very pleasantly surprised, even wt them giving me great service in the past. Appt was easy to set up. A+A+ Services: HVAC duct & vent repair , HVAC system maintenance
10. John C. Flood - Springfield
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4.8
2057 reviews
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Address: 6430 General Green Way, Alexandria, VA 22312, United States
Schedule: Open ⋅ Closes 9PM
Telephone: +1 703-688-3873
Business type: HVAC contractor
Michael Stanton: Huge thanks to Johnny and JP on their installation of our two new Navien tankless water heaters, sump pump and water filtration system. The process working with Johnny was efficient from initial quote to installation zero surprises. We received clear instructions on how to use the new system (which has minimal maintenance!) and we greatly appreciated the clean manner with which the team worked in our house including the tidy equipment installation. This is our first time using John C. Flood and we are incredibly please so far. I would highly recommend the team for HVAC, plumbing, tankless water and water filtration installation.
David Allison: We have used John C. Flood for a range of services since we moved to a new home in March 2021. This included replacing a sump pump, replacing heating and air conditioning systems, and upgrading electrical wiring. The company has been excellent each time. They respond quickly and thoroughly. They follow up without question if there are any problems. We have the complete coverage service and are very please with it. They have been extremely reliable.
Steven Lucas: James Brewer was my plumber for an issue in my master bedroom shower. For starters he was 30 minutes ahead of time. He introduced himself, and entered my home with protective covering on his shoes. James was very polite and professional. He resolved my issue immediately! If I ever need to call again, I will definitely request James! Satisfied customer, and thanks for the service! Steven C. Lucas
Bessie Stephens: Richard Cloud of JC Flood did an excellent job with installing my new 40 gallon gas water heater. He was very professional, answered all my questions, and was more than willing to explain everything that needed to be done.. He showed up on time both days and exhibited excellent workmanship. If ever I needed more done in my home, I would request Richard. I also plan to recommend him to my family and friends. Thanks Richard!
Mary D: I cannot speak highly enough of John C. Flood and specifically Dale Jr. He has repaired my system twice in a moment of crisis and has gone above and beyond to make sure we are happy with the outcome. He takes the time to explain the situation and lays out all the options and processes so clearly so I feel comfortable with what he is doing. The company is excellent at sending people in a timely matter. Services: HVAC system maintenance , Heating system installation , Heating system repair
Elle Elston: Positive: Professionalism, Quality, ResponsivenessMy technician Hudson was personable and willing to explain what he was doing and why. I appreciate the effort, the efficiency and the care he took with my bathroom. The price much more reasonable than other places I have used before, for the same job. 10 stars!
Bebe T: Meet with Joe who quoted me the initial price. Honestly not the cheapest quote that I received but his communication and the way we interacted really sealed the deal. Then I was able to get Scott and Carlos to install the unit...it was great customer service and clear explanations and expectations the whole way through the project. Scott even went and viewed my upstairs unit that was installed by another company and highlighted some of the things that the company did incorrect. Peace of mind is worth saving a few dollars!!! I would definitely recommend John C Flood to anyone knowing that they may be more expensive but it shows in the quality of work Service: Heating system installation
Julie Stitzel: This company provided the best customer service I have ever experienced. We called around 8:00 am because our AC was not working. Jennifer was super accommodating and we had a technician (Diego) at our house by 9:00 am. He explained everything, was super professional, purchased the part needed, and the problem was fixed by 10 am. I will use this company for as long as we live in this area. They are amazing! 5 + stars! Service: A/C system repair
Zach Ratzman: Had Damon out to perform sump-pump maintenance and inspection. He arrived on-time, was super-professional, performed the work diligently, and offered several tips on keeping the sump-pump working properly. He also offered some unsolicited tips on keeping our disposal and kitchen pipes working, which I appreciated. I would definitely hire John C Flood again, and would ask for Damon as well.
Francine Vinson: Used John Flood services to install Water Heater. Had an excellent experience. The technician was on-time, friendly, and professional. Wonderful customer service. John C Flood selected based on family recommendation. Will not hesitate to use John Flood’s services again and recommend to others.
11. Argent Heating & Cooling - Vienna
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4.5
137 reviews
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Address: 501 Church St NE Suite 306, Vienna, VA 22180, United States
Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: +1 703-281-6300
Business type: HVAC contractor
Jada Garrett: I called Argent when needing help with my AC (the VA weather has been an emotional roller coaster)! I spoke with one of the wonderful ladies in the office and then received a call from their sales guy, Ron, to come on out and look at my system. Ron was amazing and gave me a quote I could not resist (cheaper than other companies with better efficiency.). Ron then scheduled his guys to come on out and Keith and his team did great. My AC has had no issues and any questions I have are answered in a timely manner. The service techs are knowledgeable and are some of the kindest young people I’ve ever come in contact with. I would highly recommend Argent for all your AC/Heating needs. The team will take care of you from start to finish! Whatever you may not understand regarding your system can be answered by the team! Ron, Keith, Techs, and Wonderful office staff you guys weee incredible! Thank you. Services: A/C system repair , Heating system repair , HVAC system repair , A/C system maintenance , Installation , HVAC system maintenance , Heating system installation , Install AC
F Ar: First time homeowner here. Called for HVAC service and inspection. Our tech was awesome. He was friendly and very helpful, explaining to us all the components and showing us the instruments used and what the readings meant. Will keep Argent in mind when it comes time to replace the system.
Katherine Rodriguez: Great service!!! We called argent due to my heating system not working properly, Robyn took care of me she was so kind and attentive to my issue. The team was able to come the same day and fix the heating system, the technician Patrick was so knowledgeable. He taught us about our system and how to avoid us having any other issues. We are so happy that we finally found an HVAC company that we can trust. We are definitely gonna be working with Argent! They also have a home appliance repair team, which was great to know because I am gonna be dealing with one company with two different services that can help me at the same time!! Highly recommend it!! Service: Heating system repair
Angela Shaw: Contacted Rachel and her team to see if they could help a client with a leaking hot water heater, being an HVAC company I had no idea if this was something they did, to my surprise it was absolutely something they could help with! They sent a technician out the next day to help identify the issue and noted a new tank would be required. They identified the best product for replacement and ordered it same day and came back a few days later to install. Not only were they responsive but their whole team was professional and knowledgeable from start to finish. I highly recommend them. Service: Installation
Nyla Consesco: I would normally not leave reviews, but Argent has been OUTSTANDING. The service is beyond what I could have even imagined. My unit had not been serviced in years! Argent came to clean my coils, and helped clean my unit so my AC/heat would work like new. The techs that came out were kind and knowledgeable. The team seemed happy to be at my home and helping me. 10/10 would recommend! Thank you Argent. ❤️ Services: A/C system repair , HVAC system repair , A/C system maintenance , HVAC duct & vent cleaning , Ductless heating & A/C services , HVAC system maintenance
cassie crucetti: I could not be more pleased with my experience with Argent. They were professional, punctual, and had excellent customer service. After they replaced my air conditioning system to an infinity system with a high SEER rating, my monthly costs have been lowered! I would highly recommend this company to anyone looking for high quality and reliable heating and cooling services!
Daryl Schauss: Excellent Service and very Professional. We have used Argent Heating and Cooling for the past 8 years for our personal home and our 4 rental homes. They have installed 3 new AC systems and 2 new Heating systems for 3 of our homes. We also use their Annual Maintenance Contract for preventative maintenance of our AC and heating systems which are checked twice a year. Very friendly, professional, and easy to work with. We highly recommend Argent Heating & Cooling. Services: A/C system maintenance , Installation , Heating system installation , Install AC , Heating system maintenance
Chris Ham: Positive: Professionalism, Punctuality, QualityArgent has been our go-to HVAC company for years. Their professionalism, knowledge and promptness are unmatched. Both at work and for my personal residence, Agent remains the the first and only call I ever need to make to keep my systems running smoothly. I highly recommend them to everyone!Services: Heating system repair, Thermostat repair, Install thermostat, Heating system installation, Install AC, Heating system maintenance
12. CroppMetcalfe - Merrifield
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4.5
1006 reviews
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Address: 8421 Hilltop Rd, Fairfax, VA 22031, United States
Schedule: Open 24 hours
Telephone: +1 703-698-8855
Business type: HVAC contractor
Joyce Wright: George called me to let me know that he was just a few minutes out. When he arrived at my house he was professional and pleasant as always. He went right to work explaining what he would be doing. He had his mask on he put his shoe covers on and was very professional as always. I recommend him very highly for anyone who is very particular about their home. Joyce Wright Service: Rodent extermination
Thomas Agbonyitor: My technician Milan arrived on time both days. He was very professional. He wore a face mask and shoe covers like I asked the whole time. One of my bathroom sinks was leaking. He checked it out and it turned out I needed a new valve and a new faucet. He was very communicative and showed me pictures of under the sink throughout the process. He fixed the valve the first day then I bought the faucet the next day and he installed it a couple days later. There is no more leak and my new faucet works perfectly. He left everything as clean as it was before. Overall, an A+ job. Services: Plumbing leak detection , Faucet repair , Installation
John Pollock: Javier Guzman was my tech for this visit. He was professional and very skilled. He explained the diagnostic tests he was conducting and why. He found the problem with my A/c very quickly, had the replacement part I needed on hand and fixed my system. He stayed long enough to ensure the replaced part actually solved my problem. I was very impressed and would definitely choose this company again. Service: Repair HVAC
Response: Thank you for leaving CroppMetcalfe a review. We will be sure to let Javier know that you were happy with his service. Thank you for choosing us for your HVAC needs.
Jimmie Cuevas: We used CroppMetcalfe for pest control. Our amazing Tech that serviced our house was Terry Taylor. I only want this tech to come out to my home because he treated " no pun there" our house like his own and did a very thorough job. Terry was knowledgeable and even shared his knowledge with us and wanted us to know exactly what he did to treat our home for pests and what the products will do and for how long. Really enjoyed Terry. CroppMetcalfe you have great talent and Terry represents your 5 star service!
Response: Thank you for taking the time to leave us a review! We are thrilled that Terry provided such excellent service to you and your home. We pride ourselves on training and employing 5-Star Technicians like Terry!
David Harris: The tech was on time and extremely helpful. He cleaned and checked our heating and cooling units. He answered my questions in detail and explained how my older ductwork would not give me any real benefits, due to their size, if I wanted to add a humidifier. He talked with me about options that could help cut costs in the future and based on the design of my home what would work best. I really felt he took extra effort to help us make an informed decision, without any pressure of selling products or trying to charge us extra for a simple maintenance check. I hope he is well compensated, because we could tell he liked his work and enjoyed helping us make good choices. If you get to choose Moises is a great technician. Service: Heating system maintenance
Response: Thank you for this great review! We're happy to hear you had a positive experience with Moises.
Ramiro H: Positive: Professionalism, ValueI have been using CroppMetcalfe for many years at my condo and home. The service has always been great. They are timely, professional, and reasonably priced for basic maintenance and annual checkups of my hvac systems. I highly recommend them.Service: HVAC system maintenance
Sarah Rayburn: CroppMetcalfe was a great choice for getting my furnace inspected. The customer service was quick at responding to my request for service and very easy and fun to talk to over the phone. They were able to get me in quickly and with great ease. The technician was knowledgeable and very professional. I appreciated how he explained information about my unit and got me a great warranty for my next maintenance check. I will be using them again
Response: Thank you so much for leaving this great review!
MaShana Davis: CroppMetcalfe was great! This was our first time using them. Our hot water had been scarce the last few months. Didn’t know why, and they came in to diagnose it. We have a tankless water heater. Although the model we have appeared new to the tech (Jared), he took time to call the manufacturer and get some advice on how to assess the issue. He even called to get the price of the part that was needed to resolve it. Jared returned after the part was ordered, installed the new part, and stayed around until we were sure the issue was resolved and we were satisfied. Jared was hilarious; felt like a friend more than a tech or contractor. CroppMetcalfe made sure they informed us on when Jared would arrive even when the original appointment time was slightly pushed back.
Response: Thank you for leaving us a review. We pride ourselves on having the best technicians in the industry and we are pleased Jared lived up to the 5-Star motto.
13. United Air Temp - Newington
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4.4
3584 reviews
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Address: 6900 Hill Park Dr, Lorton, VA 22079, United States
Schedule: Open 24 hours
Telephone: +1 800-890-4328
Business type: HVAC contractor
Bonita Vincent: I purchased as service warranty with United Air Temp last year and again this year. So far their service personnel have been prompt to appointments, knowledgeable of what needs to be done, polite and able to answer all of my questions and concerns. The United Air Temp phone staff for maintenance appointments and services calls are easy to work with also. I am very happy with my dealing with them. They fixed my furnace within days of diagnostic of the issue, it was just a matter of waiting for the part come in. Maintenance service calls alway end with suggestions to keep my system in good order. Services: A/C system maintenance , HVAC system maintenance , Heating system repair , Heating system maintenance , HVAC duct & vent cleaning
Bryana Streets: It literally took 5 minutes to schedule an appointment and they had availability the next day! The gentleman Josh was very nice and friendly. He arrived early, which was great and was able to fix our furnace the same day! He talked to us about getting a new furnace but wasn’t pushy or extra. He simply provided us with the information needed if interested. Great experience. Would definitely recommend! Service: Heating system repair
Toshia Ellis: American Home Shield actually dispatch a recent issue to United Air Temps. They were fantastic. They answered the phone! Was able to schedule my visit when I wanted. Received a 1 hour window which is better than the 3-4 hour window normally given. The service person called each time they were in route. Happy with the service provided for my rental property. Service: Heating system repair
Jennifer Hardwick: The technician Ray was amazing, polite and professional. Not only did he arrived on time, he explained what he was doing and if I would give him Access to do that. This company is the only one I have doing all my I home maintenance. And most importantly they are budget friendly. Thanks Ray for a job well done! Services: A/C system maintenance , HVAC system maintenance , Heating system maintenance
Caren Penso: The nice man they sent, Yohanbes, was very professional and on time. He did my semi annual heat pump check and cleaned my dryer vent. I have this done every 18 months but no one was ever as thorough as he was. He took a lot of lint out and could not believe I had it done only 18 months ago. He told me that probably the guy before me did not do a good job. Very honest of him. I’ve been using this company for almost 20 years. Some of the repair people they send do not have much experience. Others are top notch. Many of them are always trying to sell me something else. He did not. I much appreciated that and hope he has a long and successful career with the company. Service: A/C system maintenance
Anita Adkins: I purchased a replacement for a broken high-end faucet ($599) on 3/31/22. The technician told me someone would call and it should only take a few days, so my faucet was left dismantled. No one called. I called to check on it a week later. I was told it takes 5-7 business days. We waited a few more days, then my husband called again. This time, he was told it could take up to 30 days. He asked to be transferred to our local office to speak with someone. The call was transferred, my husband was greeted by his name, then the call disconnected. No one called back. The very next day, just shy of a month, we got a call the faucet was in. But it was not the right faucet; it didn’t fit. Again, the technician said someone would call me, but no one called. After seven more business days I called again. I requested verification another faucet was ordered or to have my money returned. I was assured the Manager, Geo, would check on it and call me back. No one called. It is now almost the end of May and almost two months later; my sink is still inoperable. We had been customers of United Air Temp for over ten years. Our account has always been in good standing and we haven’t needed much outside of regular maintenance. The dismissiveness and lack of customer service we have received is shameful. I am requesting my money back.
Ashwin Urs: United Air Temp has been servicing my HVAC systems for the past 3 years and am very happy with their service. The scheduling is very prompt in setting up appointments and the service technicians are on time every time and give a courtesy call 0.5 hr before arrival time. They also do a thorough job and am extremely satisfied with their service, Services: A/C system maintenance , Repair HVAC , HVAC system maintenance , A/C system repair , Heating system maintenance
14. Warner Super Service - Oxon Hill-Glassmanor
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4.5
338 reviews
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Address: 7321 Livingston Rd, Oxon Hill, MD 20745, United States
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: +1 301-567-2001
Business type: HVAC contractor
Jennifer Rivers: Tony and Kevin arrived to my house, promptly diagnosed the issue, and provided me with several quotes to choose from for the repairs. After selecting my quote, they worked quickly and efficiently to get things working properly again. Both men were very polite and professional! The prices were very reasonable, and the response time from calling, to scheduling, to having technicians arrive was stellar. I would highly recommended these two workers and will definitely be using Warner Super Service again. Services: Plumbing leak detection , A/C system repair
Response: Hi Jennifer! Tony, Kevin and all of our team members at Warner Super Service team thank you for this great feedback, and your continued trust and business. Dave Warner, Owner
Andrei-Jacquetta Taylor: Made an appointment for estimate. However they are requiring $100 consulting fee. But they don’t make that clear when booking the appointment. They ask for payment once they arrive. I will not recommend and use service. I received a call from Customer Service Manager to correct the error. I received a refund within 1-2 days. To correct the issue and I appreciated the response. So I changed my review from 1 star to 5 star based on my experience with CS Manager.
Response: Hi Jacquetta, we are very sorry to hear that your experience with us was far less than satisfactory. We always strive to provide our customers with a 5-Star experience. A Manager will be in contact with you immediately to discuss your experience and amend the situation. Should you need anything else, please call us at (301) 567-2001 and ask to speak to me personally. Thank you, Dave Warner, Owner"
saida bennou: The customer service prior to the rep arriving was wonderful. But, I don’t appreciate a $ 400.00 fee for “overtime pay” for literally coming out for 10 minutes and not doing the work because the price was way too high. I found a reputable secondary company that charged me over half of what y’all quoted and didn’t have to tear into my wall like you said you had to.
Response: Saida, We are sorry to hear you think you received less than 5-Star service with us. We do strive to provide our customer's with cost effective solutions from our trained Senior Technicians. We do charge over-time rates when a technician is dispatched to a customer's house past 5 PM. Our team did offer you an appointment the following day, so you didn't have to pay our standard over-time rate for the non-emergency service you received. A Manager will be in touch with you immediately to discuss this matter further, as we always want to ensure our customer's are completely happy and satisfied with the service they receive from us. If you would like to speak to me directly, please call me at (301) 567-2001. Thank you for your feedback, Dave Warner, Owner
Jim Hiscott: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI have been using this service for over 20 years and have always been satisfied with the work done, be it heating/AC or plumbing. Living in a townhouse complex, they know the idiosyncrasies of the complex as constructed and challenges that may arise because of the way it was constructed in the mid-70s. Good group. Recommend highly.Service: Ductless heating & A/C services
Response: Thanks for taking time to write us this awesome review Jim! We certainly appreciate your trust and loyal business over the years and promise to keep providing the same Great 5-Star Service! Until next time! - Dave Warner, Owner
Jessica Grimaldi: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI was very pleased with the customer service to the quality of service received. My A/C unit needed to be replaced with my crazy schedule they were able to accommodate and get my unit replaced very quickly. The install was very fast and professional. Thank you very much to Tony, Scott, and Technician team!!Service: Install AC
Response: Hi Jessica, The Warner Super Service Team, Tony, Scott, and the Technical Team appreciate your feedback on the 5-Star Service you received from us! We look forward to your next Plumbing and / or Heating or Cooling Service Visit. Until next time, Dave Warner, Owner
Robert Smythe: This was an emergency service request for a leaking central air system. I placed the call on a Saturday evening, and the service team was there by noon on Sunday. They diagnosed the problem quickly, and made the necessary repairs in less than an hour. I was pleased with their timely response and with the work they did to fix the problem on a hot weekend day!
Response: Hello Robert, Thanks for taking the time to leave us this awesome 4-star review! We're ecstatic that we were your choice for taking care of your homes A/C emergency! We look forward to working with you again and appreciate your continued trust and business! -Dave Warner, Owner
Milton Dove: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueHave used many times before for plumbing HVAC services they have always responded and handled in professional manner. On this occasion the service technician, a Mr. Gonzalez was very knowledgeable and thorough. Highly recommend this company.Service: A/C system repair
Response: Thank you so much for taking the time to leave Tony and the Team this awesome 5-Star review Mr. Dove! We truly appreciate your feedback and we're overjoyed to hear Tony provided you with nothing less than 5-Star Service. We appreciate your continued trust and business and look forward to our next Plumbing and/or HVAC visit! - Dave Warner, Owner
Antoinelle Hansley: The technicians were nice, timely and explained the results of their inspection. However, I never received a list of what was included in the ac maintenance after requesting a few times by phone and in person. Also, I would think that if you are servicing an outside unit that you should remove the leaves out of it.Service: A/C system maintenance
Response: Hi Antoinelle, We are sorry to hear you feel your experience with us was not a 5-Star experience. I did follow up with our Call Center Manager to ensure she sent you the list of what is included in an A/C Maintenance Check. She showed me the email she sent to you on June 1, 2022, which outlines what is included in an A/C Maintenance Check. We hope if you double check your email, you will find it in your inbox or spam folder. Additionally, our A/C Maintenance Check is just a "check". We simply check your thermostat and unit(s) to ensure all equipment is in working order. We do provide additional value add-on's, such as cleaning your system, but that would be an additional expense in addition to the maintenance check you paid for that day. A Manager will reach out to discuss this matter further, as we do strive for 5-Star Service. Should you feel you want to contact me directly to discuss this matter more, please do not hesitate to call me at (301) 567-2001. Thank you, Dave Warner, Owner
tommie adams: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThe plumbers showed up at the time as stated. The work was done quickly an area clean. They also showed me the completed work to my satisfaction. Will definitely use them againService: Drain cleaning
Response: Thanks for taking the time to write us a 5-Star review Tommie! We appreciate your feedback and we're so pleased to hear Jeremy and John provided you with the 5-Star Plumbing service we Promise to provide during each and every call. We appreciate your continued trust and business. - Dave Warner, Owner
15. Fry Plumbing, Heating And Air Conditioning Corp. - Washington
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5
2 reviews
16. Affordable Plumbing & Gas LLC - Springfield
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4.9
64 reviews
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Schedule: Open 24 hours
Telephone: +1 703-839-3910
Business type: Plumber
Alex Clarey: Absolutely amazing customer service! On a rainy Sunday afternoon, our shower decided to start spraying water everywhere. Concerned and having to turn our water off to prevent even more damage, we decided to call Affordable Plumbing and Gas. Our call was answered quickly and Brian was over same-day (within two hours of the first call!) with the needed parts. He even took the time to review the photos we sent and stopped at the store to ensure he had what he needed to fix the problem. Brian was incredibly helpful, responsive, and honest. He took a stressful situation and turned it into a positive one. He truly saved the day and gave us peace of mind. Absolutely give them a call!
Response: Thank you!
Jose Guardado: Affordable plumbing and gas has became my go to plumber. I’m an older fellow and have been very careful during this pandemic. I can tell you these young gentleman took all precautions to being around me and keeping everything clean. Also they treated me with respect in addressing me as “sir” and excusing themselves for not shaking my hand. It’s those little things that set them apart from other businesses I’ve used. Also they truly take care of their community and offer discounts to those who have served which is always appreciated. Affordable rates and respect, great combination. Service: Water heater installation
Response: Thank you for the review, hope to work with you again in the near future!
Kenny Rich: I am so glad I called Affordable Plumbing. Brian and Carlos were super responsive, professional, and easy to work with, which is exactly what you want when you need a plumber. I feel so lucky to have found a company I trust. When I called, Brian was right there with a simple yes we can help and had Carlos out to my house in a timely manner. Carlos was great and fixed an issue in my old house quickly and professionally. He also took time to look at some other concerns I have and offered solid advice. I will be calling them again soon. Thanks guys. You’re a pleasure to work with.
Response: Thank you for the awesome review and thank you for trusting us to be your go-to plumbers!
Briseida Castro: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThey were very responsive. I was able to get someone out here within a couple days, which was great consider the holiday. Brian was very professional and made sure I understood what he had done. I will definitely call them again if I need a plumber in the future.Service: Shower repair
Response: Briseida, thank you being a loyal customer!
Brigitte Chemarin: I had a gas leak on my house line detected on Sunday afternoon and the gas control (matrix system) needed to be replaced. Gas was shut down, so no heat, no water. I called Affordable Plumbing & Gas LLC late on Sunday. Montiel called me back quickly understood the issue and scheduled a technician for Monday morning between 8-10 am. At 8:10 I got a message that the technician was on his way. He did a great job, checked everything, especially that there was no more gas leak. He explained everything to me and answered all my questions/concerns. The price was exactly what I was told. Very satisfied.
Response: Brigitte, glad we were able to fix your issue. Hope to hear from you again in the near future. Thank you!
Aungelic Nelson: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueCarlos was professional and friendly and explained exactly what happened and what I needed to fix it. He replaced the element kit in my water heater at a reasonable price. I could not be happier with choosing this company, and will definitely recommend them to everyone I know.Service: Water heater repair
Response: Aungelic, send all your friends and family! We appreciate the review. Thank you!
Queen 36: This company does great work. Carlos was amazing. Very friendly honest and a fast worker. He came to install a new toilet for me but ended up fixing my bathroom faucet. Then gave me a quote for a new hot water heater which will be installed this week. I’m a busy person and don’t like to wait on others so for them to be prompt and fast and knowledgeable I was impressed. They are my new plumbing and gas company. I will have them on speed dial when needed. Services: Toilet installation , Faucet repair , Shower repair
Response: Thank you for the wonderful review! It was a pleasure working with you!
17. Roto-Rooter Plumbing & Water Cleanup - Washington
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4.8
1582 reviews
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Address: 5125 MacArthur Blvd NW Ste 13, Washington, DC 20016, United States
Schedule: Open 24 hours
Telephone: +1 202-921-9873
Business type: Plumber
Artistically G: The manager came out immediately to assess the job. She was professional, genuinely warm and personable. I am typically very anxious about having others in my home, but she definitely put me at ease. Within an hour of her leaving, my technician showed up. I showed him all that needed to take place, he explained in perfect detail what he would do and provided me with a reasonable estimate. He cleared the bathroom clog, repaired the pipe in the kitchen and repaired the sprayer on my kitchen sink in under an hour. The stellar customer service, from creating the appointment to fulfillment of the job, and the the quality of he workmanship is what keeps me coming back time and time! Services: Faucet repair , Plumbing pipe repair , Drain cleaning
Response: Thank you so much for your positive comments and 5-star review about our entire team who assisted you! We truly appreciate your feedback and we will share this with them to let them know to keep up the amazing work.
Dani Sha: Had a plumbing emergency and they came out and checked out everything for me even when my “warranty” company was no help. Very prompt, helpful, and kind. Jen was the best and her conversation was nice and helpful everyone involved had the best customer service. Ive used them before and I will definitely use them again!!!Service: Plumbing
Response: Thank you, Dani! We are really happy that Jen provided an outstanding service. Will be sure to pass along your kudos to her. We appreciate you putting your trust in Roto-Rooter!
Bryana Nicholas: Positive: Professionalism, Punctuality, ResponsivenessDispatch office was quick and accommodating of my schedule. Technician was incredible! I ended up not needing services based on assessment of damage. I was not charged for initial assessment nor was I combed into needing additional services. Same day service was excellent and put my mind at ease! Will definitely use them again!Services: Plumbing leak detection, Water damage-related cleanup & repair
Response: Hi Bryana, we are very happy to have provided you with such a positive experience! Thanks so much for calling Roto-Rooter and feel free to call us anytime, 24/7/365!
Austin Bordley: I couldn’t be more pleased with how quickly the Roto-Rooter team were able to arrive at our house yesterday. This was after calling 3 different local plumbers. With in minutes they were able identify the plumbing issues. Even better after the plumbing work was completed a few hours later, their restoration team was out at our house to help clean up the mess in our basement. Everyone we engaged with was polite and very professional. I would strongly recommend this company for any surprise plumbing accident. Thank you roto-rooter team! Services: Plumbing leak detection , Plumbing , Water damage-related cleanup & repair , Plumbing pipe repair , Sewage cleanup
Response: You are very welcome, Austin! Thanks so much for your positive comments and 5-star review about our entire team who assisted. We truly appreciate your feedback and we will share this with them to let them know to keep up the amazing work.
Angus Mastin: My sump pump failed and my basement had about 4 inches of water in it. I called RotoRooter at around 6am and got an immediate response. My representative, Jenn, came to my house and walked me through the entire process. She helped me get the insurance claim started, explained in detail the services that would be provided, coordinated the plumber and cleanup team, and just made me feel better about the whole process. This will be my go to plumbing service from here on in. Services: Sump pump repair , Plumbing , Water damage-related cleanup & repair , Sump pump installation
Response: We are glad Jenn provided top-notch service, Angus. Thanks so much for sharing your 5-star review and don't hesitate to request him, should you need us again. Always happy to help!
octavia nixon: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueCustomer service was phenomenal. Additionally the gentleman that installed my toilet was professional, on time and completed the installation really quickly. As someone who doesn’t know the first thing about installing a toilet, I had a really great experience and would definitely recommend this company to anyone.Service: Toilet installation
Response: We appreciate your feedback, Octavia. Thank you for sharing it with us. We are happy your plumbing issue is resolved and all is working as it should again.
Barbara Farris: I am so pleased with my choice to use Roto Rooter because their price was comparable to other plumbers; Mr. Chen was able to install a new water heater the same day, he was so professional and courteous, Patricia was here within 30 minutes with her infra-red camera accessing the damage, and assisting me with my insurance company for the damage claim. This morning. Mr. André and Ronald were on-time to do the remediation service. They set up the fans to dry the carpet for 3 days. Again they were both courteous and professional. I will give all of my friends my great reviews of Roto Rooter. Services: Water damage-related cleanup & repair , Water heater installation
Response: Thank you so much, Michael, for your positive comments and 5-star review about our entire team who assisted you! We truly appreciate your feedback and we will share this with them to let them know to keep up the amazing work.
Kevin Allen: Positive: Professionalism, Quality, ResponsivenessGreat professional service. I called Roto Rooter for an emergency plumbing repair. The technicians arrived within 1 hour and promptly completely the service repairs. Highly recommend this company for plumbing repairs.Services: Faucet repair, Shower repair
Response: We are very happy to have provided you with such an incredible service experience, Kevin! Thank you for your review and your kudos! We appreciate and value your business!
18. Ameritec Services - Augusta County
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4.4
20 reviews
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Schedule: Closed ⋅ Opens 7:30AM Thu
Telephone: +1 703-880-4827
Business type: Air conditioning repair shop
Frank Alloy: Every once in a while I get the privilege to meet honest down to earth people who take pride in their word and work ethic...today - I experienced that pleasure. Ivan and his team are attentive and just all around good people. Adding to their repertoire, they are fairly priced and understand the worth of word of mouth reflecting their value, customer service, and standards. This is the type of small family owned business you want to support. As a household compromised of two out of state military members, we are happy to find a service team that gives an out of city, local neighborhood technician comfort.
Dave: I can vouch for the other reviews as well. I had been looking around for specialists in the Fairfax County area and decided on a local Annandale business. Ivan is easy to talk to and got the job done at a great price while explaining everything he would do before he started. A year later, I had a question and he remembered the specific custom work he had done at my home. Instead of charging me for a quick visit, he gave me some information over the phone that solved the issue. I would definitely recommend Ameritec Services to anyone looking for HVAC expertise.
Jill Ellis: I wish I could post ten stars for Ivan at Ameritec. He has looked at our AC unit twice, and both times he was fast, professional, and honest with us. His fees were beyond reasonable. He went above and beyond - checking and cleaning our filters, topping off fluids. We really appreciated both visits and will enthusiastically recommend Ivan to all of our friends. Thank you!
Scott Martin: I was looking for a contractor to replace my aging furnace, AC, and gas water heater, and I could not have picked a more professional and reliable contractor. I ended up installing a Carrier gas furnace + AC evap/condensing unit, Aprilaire steam humidifier, and gas water heater. Why they were fantastic:: * Honest upfront pricing * They listened to my needs, and did not try to up-sell me on equipment I did not need * All equipment was new and in great condition * During installation, they called or texted the evening before, and in the AM before arrival (*VERY* rare with contractors these days) * They advised me of other services they offer, but did not try to push anything on me * They left no trace that they were there Wonderful people. I will recommend to folks who are looking for HVAC repairs or installations. Thanks!!
Mary Ann Warner: I agree with all posts - this company deserves 10 stars! Ivan and the whole crew are very professional, show up on time, complete the work they say they will do and take care to walk you through what they did. A small business I am fully behind. They know customer service and how to treat their customers with respect. I am so glad I found them. Thanks Ivan and Maria!
John Peter Levesque: I was very pleased with the service. The tech showed up when stated, was very respectful to our house (wore the booties that my wife insists on to keep the floors clean), and completed the job (installing digital thermostat) quickly and at the quoted price. I would highly recommend their service.
19. F.H. Furr Plumbing, Heating, Air Conditioning & Electrical - Rockville
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4.1
130 reviews
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Address: 685 Lofstrand Ln, Rockville, MD 20850, United States
Schedule: Open 24 hours
Telephone: +1 240-252-2845
Business type: HVAC contractor
Patrick Hoover: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThe professionals at FH Furr are far and away superior in every respect to all comparable mid-large HVAC service providers in the DC metro region, including Maryland and Virginia. Period.
Response: Thank you for sharing your recent experience with us. We are glad to hear that you received a high level of service, and we look forward to working with you on future projects, and hopefully continue providing you 5 star service. David Z - Client Relations Manager
Brian Farrell (Shea): Positive: Professionalism, Punctuality, Quality, ResponsivenessBernard was the technician that fixed my shower. He is super friendly and knowledgeable. He was able to locate the issue and repair and cleaned up after he was done as if mother ever happened. This is Bernard’s second time responding to a call to my house. Super glad he was the one the show up to fix my shower.Service: Shower repair
Response: Thank you so much for your kind words. We appreciate your business and hope you’ll continue to rely on us for your plumbing, HVAC and electrical needs! -Alex B. Client Relations
Genevieve Casaceli: Positive: Professionalism, QualityGeorge Boyle was highly knowledgeable and professional. He took the time to explain what he was doing. His expertise allowed him to identify and solve the problem when others could not. He greatly exceeded our expectations. We highly recommend George for any electrical needs. We plan to personally request him in the future.Service: Electrical inspections
Response: Thank you for your recommendation of our services. We are very happy to hear that you were satisfied with you work that our technician, George, did. We hope to provide the same high level of for all your future needs. David Z - Client Relations Manager
Robert Walker: I took a day off of work for a simple procedure which I scheduled for the morning so I could take care of other matters. I received a text the day of saying I was the technician’s second appointment. I then received a text later that morning saying my appt was pushed back 5 hours, already inconvenient losing a couple hours that morning. I returned early from errands to be home during my window. 2 hours into my window, I receive a call cancelling my appointment. Not taking another day off with no guarantee that they’ll arrive. First time using F.H. Furr as we’re new to the area and we saw an ad for a special. Gladly pay a little more for reliable service.
Response: Robert, we truly apologize for your disappointment. We try to schedule our customers accordingly. We would like to look further into this and find out what we can do to make it right. Please reach out to us at: clientrelations@fhfurr.com so we can discuss this in greater detail. Thank you, Alex B., Client Relations.
Rita Frishman: We had a very difficult time with your company. They changed or canceled our appt several times, we were about to discontinue any and all relationship with your company, Until we met Ramon! Ramon was thorough, and knowledgeable. Explained any issues wr had and made recommendations for treatment. We felt totally comfortable with him & his diagnosis. He reinstated our truth in your company. We hope he is the rule and not the exception. Thank you Ramon Service: A/C system maintenance
Response: Rita, I am sorry that you experienced so many issues with scheduling, but so happy to hear that Ramon turned things around for you. He is the rule within our company, as we pride ourselves on our technician's great work. We look forward to providing you 5 star service for all your future needs as well. David Z - Client Relations Manager
Joann Lee: Positive: Professionalism, Punctuality, Quality, ResponsivenessThe lead technician who installed the AC was very knowledgeable and did outstanding work. We were most happy with the FH Furr technicians who diagnosed our AC issue and the technicians who installed the new AC unit. Outstanding work.
Response: Thank you for sharing your recent experience with us. We are so happy to hear that our technician was able to provide you 5 star service for your HVAC installation. We look forward to delivering the same great care to all your future projects. David Z - Client Relations Manager
Chase Klingensmith: I called to schedule service on Sunday May 15, 2022 as my A/C was not working well and wasn’t cooling my condo. I got the next available appointment which was Thursday May 19, 2022. The weather wasn’t going to be too bad temperature wise until then so I felt comfortable waiting until Thursday for them to come out. This was perfect as it was going to be fixed right before the temperature soared into the 90s causing Mayor Bowser to declare a heat emergency. Unfortunately I received a call Thursday around 11 am asking if I would reschedule service for a time on Saturday due to some issue with techs in my area (they never explained the reason beyond this). I informed them that I could not as we were expecting high temperatures, I had already made arrangements to get home that afternoon to meet the tech, and they were canceling at the 11th hour. They said they would talk to their manager to see if they could keep me on the schedule. After being placed on hold for about 10 minutes I was told they wouldn’t be able to come out that day and they could reschedule me for Monday (not sure what happened to Saturday). This would have been over one week since I scheduled service. I asked to speak to the manager as it wasn’t the worker’s, on the phone with me, fault. After waiting another 20 minutes to speak to the manager, I laid out my case citing everything I previously mentioned and also asked how they could claim to provide 24/7 emergency services if they couldn’t manage to come out to a scheduled call (I even asked if I paid more for an emergency call would they be able to come out; the answer was no). I received a lackluster apology and told they couldn’t do anything. Point being I wouldn’t use this company and would advice others not to as well. They can’t keep to their scheduled calls and I would assume can’t provide emergency services based on the answer I received about this. I ended up calling Magnolia Plumbing, Heating, and Cooling as soon as I got off the phone with the manager and was able to schedule service for Thursday evening without any issue. Magnolia was able to diagnose and fix my A/C in under and hour. I would recommend using them over F. H. Furr any day. Service: A/C system repair
Response: Mr. Klingensmith, I am very sorry to hear this was the experience you had with us. This is certainly not the first impression we wanted to make with you. I am going to review your call from 5/19 and we will handle it internally to try to ensure this never happens to any customer in the future. Thank you for your feedback. David Z - Client Relations Manager
20. L.R. Bennett, Inc. - Charles County
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4.1
9 reviews
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Schedule: Open 24 hours
Telephone: +1 703-765-3543
Business type: HVAC contractor
A Jones: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueEfficient and professional service to fix a kitchen faucet issue. Problem solved quickly!Service: A/C system maintenance
Response: Thank you for your compliment. We were happy to help. We appreciate your kind words and look forward to doing business in the future.
John Doe: Not good is too good of a review. Randy Bennett was rude, disrespectful and arrogant. He started my renovation and in the middle of the remodel he left the job for 2 months so he can work on a bathroom renovation. Granted it may have paid him more money but you do not leave a customer hanging for 2 months, stalling the completion of their renovation. He is only in it for the money and yes, he does overcharge for his work compared to other plumbing and HVAC companies. When he decided to comeback to complete that section of his job he did it incorrectly and had to come back 2 other times to fix leaks. He also lied stating (in the middle of the project) he was not made aware of all that was part of the job...I was there when everything was explained to him. He then stated to the head contractor he would finish the job of hooking all sinks, stove, water line to refrigerator and outside water line (that was disconnected during construction), long story short he refused to do so and left me and the renovation project incomplete again. His reasoning, he stated he was not informed that was part of the project he was hired for. What makes it worse is that the head contract had already paid him for the work to be completed. Randy is dishonest and not trustworthy, obviously only in it for the money and if the amount is not sufficient for what he originally signed on for he leaves the job and the customer in a bind.
Response: John Doe, To start, anyone that knows me knows I am not disrespectful and I take my job very seriously as an owner and a qualified technician for multiple trades and couldn't have accomplished 38 years of business and you can see that here on this Google site with my previous compliments by all of my valued customers. Your complaints above were never spoken about to the General Contractor whom I was a subcontractor. They have never mentioned any of these issues to me other than a couple minor things that we gladly resolved in a timely manner. The contractor started this project during the Pandemic and we fought for supply houses being open and materials being available and the risk of Covid during this project as well wearing masks and staying our distance according to the CDC guidelines. Fairfax County had their issues with how to issue permits and virtual inspections that took an extremely long time which were all approved with no delays. It was a difficult time for everyone agreed. There were extra tasks that were above the original contract/ proposal written to the General Contractor and were discussed prior to any work being done. Those items included the kitchen work which was not on my scope of work with the GC but were approved and were accomplished in a timely manner. My position is I provided more than the contract/proposal and completed the project per plan and I would gladly offer any warranty repair issues as agreed like I would for everyone we work with. Please speak to your GC if you need anything further from us. Thank you for the business.
Rick Lee: Thank you Randy and your team for all the work you have done to our home. You will be the only call we make when something needs repair at in our house. The professional quick response, attention to detail and quality of work in our time of need is greatly appreciated.Larry
Response: Thank you for taking the time to leave this feedback, Larry. It was a pleasure working with you!
max olson: L R Bennett Plumbing is great. They are extremely professional and very organized. I love doing business with them
Sherri Peck: Good plumbing and HVAC repairs.
Response: Thank you
Jon McCone: Great people and fantastic service!
Response: Thank you Jon we appreciate your business
Damien Brown: Service: HVAC system maintenanceCritical: Responsiveness
