Best Air Conditioning Installers In Washington Near You

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Becky Ohlsen
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1. Polar Bear Air Conditioning & Heating Inc.

50 reviews
Polar Bear Air Conditioning & Heating Inc.
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 1045 Wisconsin Ave NW, Washington, DC 20007, United States

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: +1 202-333-1310

Guy: Air conditioning contractor


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Polar Bear Air Conditioning & Heating Inc.: what do users think?


Mike Groves: I am thrilled with the superb job that Edwin & Carlos did replacing the furnace at my home in Arlington. They are good guys, as well as excellent Technicians. The new furnace is cranking, the installation looks magnificent. They didn't leave one speck of dirt or dust behind, despite relocating my thermostat onto another piece of wall. Their communication was impressive. They called me when they were arriving, and they were right on time as promised. They kept me apprised as the day went on. They are total professionals. I have referred your company to many other people & entities, residential & commercial, and I will continue to recommend Polar Bear HVAC with great enthusiasm. It is difficult to find honest, ethical, reasonably-priced firms that perform excellent work. Your locally owned company is truly one of those firms that has a standard of excellence that is far beyond every HVAC company that I've ever dealt with in the past 30 years here in northern Virginia. Many thanks!
Response: Great to hear about our team meeting high standards. Thank you for the opportunity to work for you and to recommend our company to friends and colleagues.

Gabriel Gopen: Polar Bear installed a ductless mini-split for us and they were some of the best contractors that I have ever dealt with. We needed to convert a sun room into a home office. A sales rep came out to discuss options and look at the space. He walked through all the details from where the unit would go to the conduit lines. When the unit we ordered couldn't be delivered, they upgraded our unit at their expense. Great company, highly recommended! Services: Ductless heating & A/C services , Heating system installation

Anne Miller: Our heater stopped working and it very cold in our house. Polar Bear did come out on a Sunday in a timely manner. The owner seemed friendly. He was wearing a mask but it kept coming down as he was talking so it was pointless. He told me I needed a new furnace costing $5200. My furnace is only 10 years old, we bought a very good model and was told it would last 15 to 20 years. He told a very inappropriate political joke during our conversation and is very good at selling. He went on and on about why it wasn’t worth repairing. I thanked him and decided on a second opinion. The next day another company came in and repaired it for $750.00 and assured me the furnace will be good for another 10 years. The parts they repaired were not even close to what Polar Bear said was wrong with it. Buyer beware and always get a second opinion. I do not recommend Polar Bear!
Response: Polar Bear Air Conditioning & Heating of Washington, D.C. kindly asks that Anne Miller of Michigan remove this review since none of the information in her statement is accurate or supportive of our business practices in the District of Columbia. This review is likely mistakenly posted to our company and needs to be removed immediately or it is to be considered defamation (Code of Virginia: § 18.2-417. Slander and libel) and legal action will be pursued. First, the owner does not work in the field on Sundays so that statement is false. Second, the owner of this company does not meet with residential customers seeking to repair or replace their equipment. Third, all employees of Polar Bear Air Conditioning & Heating follow the CDC guidelines related to wearing a face covering in all interactions with customers. It is our company policy that our employees wear a mask or face covering while in homes and businesses. This statement is considered to be slander if not taken down immediately. Fourth, the owner , with over 25 years experience, never makes politico jokes and stays as a politico as possible at all times when conversing with customers. Lastly, Polar Bear HVAC team has reviewed all records dating back to the start of 2020 and there is no customer by the reviewer's name. Again, we ask that this be taken down before further action is taken. Sincerely, Sherry, Office Manager (available via email: polarbearhvac2@gmail.com for any questions, concerns or to communicate that the review has rightly been removed) Thank you.

nicholas welch: Positive: Professionalism, Quality, Responsiveness, ValueI have been a customer of Polar Bear for several years for both my own residence and a rental property. Friendly and reliable service and every effort made to come out when urgent due to very hot or cold weather when there are many other callers seeking service.Services: HVAC system maintenance, Heating system maintenance, Heating system installation

Marie Payne: We contracted Polar Bear for a complete central A/C install. The entire process was smooth! They communicated exceptionally well, were very friendly, and most importantly - DELIVERED WHAT THEY PROMISED! Polar Bear is exactly the kind of small business that you hope you encounter. Strongly recommend them as they know their trade and do everything to give you what you need at a great value. Cannot say enough positive things about Joe, James, Edwin and the entire group that helped to update our home! Thanks Guys!
Response: Very happy to hear about your satisfaction with the A/C installation process, start to finish! We appreciate your support as a small business as well as your time in giving us feedback from our beautiful H Street Corridor!

Tim Rann: Very friendly team and easy to schedule. Purchased the 2x annual service contract. The first AC inspection went smoothly, although the technician didnt really clean anything (just made sure everything in working order). Suggested I use a hose to clean the condenser on my own - had hoped they would do this. My unit started leaking a few months later, causing some minor flooding in my basement. Had to call Polar Bear a few times over the weekend before they confirmed that they don't send anyone out on Sat or Sun. Was able to get an appt on Monday afternoon - no real harm done, but would have been nice if they were upfront on timeline (esp for "priority service" per my service contract). Technician very quickly identified the core issue and getting an estimate for a new system one day later. Overall, pretty happy with Polar Bear - customer service very pleasant, technicians on-time and very nice / to the point.

Tracy Roman: We had a great experience with Polar Bear. We called them in the middle of a heat wave and they had a technician out to us the next day. The technician was on-time, courteous and quick. He diagnosed the problem in a few minutes, fixed it on the spot, and made recommendations for future maintenance of our system. Also, the employee who answered the phone and scheduled the visit was very courteous and helpful. All in all, we are extremely satisfied and will use them in the future for any heating and AC problems.
Response: Great to hear about your A/C repair experience with Polar Bear from start to finish. Our trucks are always rolling through Capitol Hill and we will be there when you need us!

Sophia Malone: I highly recommend Polar Bear Air Conditioning and Heating for AC installation. I own a 1913 row house in Washington DC and after eight long hot summers, I finally decided to have central AC installed. After getting estimates from multiple companies in the area, I decided on Polar Bear. Joe Kelly, the owner, provided exceptional ideas for installing central air in my older home. The duct work went through the attic and walls, so no exterior ducts with drywall were needed. Mr. Kelly offered the best, most competitive price. Communication with Mr. Kelly and his crew was easy. I didn't have any concerns about the crew working in my house and they were respectful of my space and pets. The project was completed ahead of schedule. I'm very pleased with this investment of AC from Polar Bear and look forward to enjoying a cool, comfortable house next summer.
Response: Thank you for the feedback! Adding central air conditioning systems to historic homes like yours is one of the aspects of HVAC work that we do best and enjoy the most. Looks like we have some late heat this week, enjoy your AC!

Yvette Johnson: Polar Bear Air Conditioning and Heating Inc has been our HVAC service provider since 2013. Very professional and dependable service from the administrative office staff and service technicians. Angel and Alex are the best service technicians!!! The staff is very responsive to our needs no matter what the issue. We highly recommend them!!
Response: Thank you, Yvette, for your feedback and loyalty! We highly value our long term customers like Unity and look forward to continuing to serve your HVAC needs.

Amy Bishton: This fall, when my 20 year old gas boiler would not fire up upon first use, I contacted Polar Bear to take a look. Their response was incredibly quick, with a tech dispatched on Monday afternoon based on a Sunday evening email. The tech arrived promptly, worked efficiently, was knowledgeable and willing to answer all my questions on boiler operation. Fortunately, the problem turned out to be minor (pilot light out), but it is re-assuring to know I can confidently turn to Polar Bear when I have HVAC needs.
Response: We are thankful you have chosen Polar Bear for your HVAC needs, including your recent boiler work. Appreciate your time in giving us feedback from our beautiful H Street Corridor!

2. Dick’s Air Conditioning & Heating, LLC

285 reviews
Dick’s Air Conditioning & Heating, LLC
Services
5
Prices/Tariffs
5
Quality Products/Services
5
Professionalism
5
Client Attention
5

Address: 7603 Allentown Rd, Fort Washington, MD 20744, United States

Schedule: Open ⋅ Closes 9PM

Telephone: +1 301-248-6000

Guy: HVAC contractor


Review: "The installers of the new air handler were excellent."

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Dick’s Air Conditioning & Heating, LLC: what do users think?


Talbot Wheeler: Positive: Professionalism, Punctuality, ResponsivenessThey adjusted the appointment time to meet my needs. Technician quickly diagnosed and repaired the problem. Heater's working great now. I should have called them sooner. Highly Recommend.Service: Heating system maintenance
Response: Thank you for the review and thank you so much for choosing Dick's Air Conditioning & Heating, LLC for your home comfort service! We value your business and hope that we may continue to provide your home comfort needs.

Dee Lump: Always an outstanding service and customer service. Josh is my preferred technician. He is very knowledgeable, explains service, always ask if I have questions. Great personality with outstanding service…who could ask for more from Dick’s Air and Heat!Service: HVAC system maintenance
Response: Thank you for the review and thank you so much for choosing Dick's Air Conditioning & Heating, LLC for your home comfort service! We value your business and hope that we may continue to provide your home comfort needs.

Jay P: Despite a snowball of miscommunications leading to a less than positive experience on a diagnostic call to a personal residence; the service of one of the receptionist and a call from the owner reinforced that this is a business intent on running on integrity. The owner is beyond professional and surprisingly has left me hoping for another opportunity to do business with her in the future.
Response: Mr P it was a pleasure speaking with you!! Thank you for bringing your experience to my attention!! Happy 4th of July and have an amazing day!!

FinleyJeans: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueRepair person was very professional and give advice about keeping the HVAC system in good standard. Will definitely call again for workService: Heating system repair
Response: Thank you for the review and thank you so much for choosing Dick's Air Conditioning & Heating, LLC for your home comfort service! We value your business and hope that we may continue to provide your home comfort needs.

William Burke: Critical: Professionalism, ValueI was quoted a very high price for a transformer and when I protested the tech discounted it by a hundred dollars which was still to high for the work performed. I will not use the company again. I do not recommendService: A/C system repair
Response: Mr Burke deeply sorry you were not satisfied with the service you received. Please return our phone call so we can personally address your concerns at 301-248-6000.

Joseph Whetstine: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueYou guys are great. Patrick was professional, knowledgeable and friendly. I always highly recommend Dick’s’s to my friends and neighbors.Service: A/C system maintenance
Response: Thank you Mr. Whetstine!! We greatly appreciate your review!!

May Harbin: I called and they were very professional. Lisa helped me figure out what I could do while I waited for my AC unit to be serviced and it helped a lot. She then called and sent me a text that they could schedule me for an earlier day than originally available. When Josh came, he was very kind and knew exactly what to do. He also answered all our questions. Our AC unit is up and running. If ever we need the AC serviced, we will definitely use them again! Services: A/C system repair , A/C system maintenance
Response: Thank you for the review and thank you so much for choosing Dick's Air Conditioning & Heating, LLC for your a/c service! We value your business and hope that we may continue to provide your home comfort needs.

Robert Hill: Positive: Professionalism, Punctuality, ResponsivenessAbsolutely outstanding service! Immediate response, very professional, and solved my duct problem. Now my only "go to" HVAC company. Thank you!!Service: HVAC duct & vent repair
Response: Thank you for the review and thank you so much for choosing Dick's Air Conditioning & Heating, LLC for your home comfort service! We value your business and hope that we may continue to provide your home comfort needs.

Robert Hoffman: Patrick came the week before, without delay, when we reported that the outside unit was continuously running even though it was not a cold day. Gerald added freon last year and the unit was 14 years old. Paatrick said the blower was out and would cost $1,800 to replace. So we decided to replace the entire unit. Patrick was very good about explaining everything as we made our decision about what to purchase. Today (4/22/21), Levi and Trey came and installed the unit. They were friendly & professional and did a great job! Patrick came over and inspected the job and was again very nice. I would recommend your business to others. Services: Heating system installation , Install AC , Repair HVAC
Response: Thank you very much!

Brian Jones: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueGreat response time. Josh, the technician, was knowledgeable, professional, and able to resolve my AC problem in less than 20 minutes. I'd recommend this HVAC company to all ... with special praise to Josh as an excellent technical representative of the company.Service: A/C system repair
Response: Thank you for the wonderful review! We really appreciate you choosing Dick's Air Conditioning & Heating, LLC for your home comfort services.

3. Hugee Corporation

20 reviews
Hugee Corporation
Services
4.7
Prices/Tariffs
4
Quality Products/Services
4
Professionalism
4.2
Client Attention
4.9

Address: 1818 New York Ave NE #208d, Washington, DC 20002, United States

Schedule: Closed ⋅ Opens 7:30AM Thu

Telephone: +1 202-636-1041

Guy: Air conditioning contractor


Review: "... and cooling service when you need it. ... #208d, Washington, DC ..."

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Hugee Corporation: what do users think?


Darryl Walker: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueHugee corporation visit was great, full detail information was given about our question and concerns. Worker were really professional in handling themselves, we had multiple jobs being done at once. Cleaning our ducks and install, highly recommend this Black owned company for your HVAC needs.Services: Heating system installation, HVAC duct & vent cleaning, Install AC, Installation, Cleaning, HVAC system maintenance, Install thermostat
Response: WOW! Thank you so much Darryl for the awesome feedback! Call us anytime you need HVAC services!

Lew Williams: I recently contracted Hugee Corporation to replace an aging Carrier unit with a High Efficiency (16 Seer) Goodman condenser, coil and humidifier. The HVAC technicians were professional and very knowledgeable. The entire installation was successfully completed in less than three hours. All of the old equipment was hauled away and the technicians used lots of company provided floor coverings for extra protection making cleanup quick and easy. Hugee Corporation provided very competitive pricing for equipment and services rendered. I highly recommend Hugee Corporation for all HVAC sales and service needs. Services: Install AC , Installation
Response: Thank you very much, Lew, for the wonderful words. Our technicians are always well-trained to provide excellent HVAC services, no matter how simple or complicated the job is. Please call us again if you need help.

Brenda Pilgrim: Yesterday I called Hugee Corporation for their help in fixing my air condition unit that was not working. Around 9:30 a.m. this morning, the company dispatched one of their worker to my home, and upon checking the system, he was able to spot the problem right away. He discovered the compactor was bad, he when to the shop to retrieve the new part for the AC system, replaced it and the system is working awesome. Hugee Corporation was very professional and the technician was well verse as to what was required for the system to work properly. My family was very happy with the service that was rendered. I am therefore recommending Hugee Corporation as an excellent Air Condition Company. I will make sure and past on this information to all of my family and friends. Again thanks, I am colder than ever, and I am actually dressed accordingly for the flow of the air that is coming out from the system.
Response: What a thoughtful review, Brenda! We can't thank you enough for the kinds words. It was our pleasure to know you're satisfied and comfortable. Until next time! <3

Kawytae Norals: I recently hired Hugee Corporation to come out and resolve my issue with my AC unit, as well as figure out why my 3rd floor was not cooling to my standards. They performed an assessment, and it was determined that I may need AEROSEAL, as well as a duck cleaning. Upon them starting and running the pre-aeroseal work, it was determined that that was not the issue, and the duct work was clean (honesty). It was later determined that I needed my AC unit serviced, as well as repair a rip in the duct work in the attic. Receiving honesty and integrity from a business goes along way in my book. It is one of the most important qualities when dealing with companies that you have never worked with before. I highly recommend them. Services: A/C system maintenance , HVAC duct & vent cleaning , A/C system repair , HVAC system maintenance , HVAC duct & vent repair
Response: Thanks for sharing your experience and the great review! It was our pleasure to work with you. Your trust means a lot to us. Until next time!

Queen Hickman: Positive: QualityI had my furnace serviced today and was extremely satisfied with the outcome. The technicians were helpful, friendly and very professional. I will recommend Hugee to my friends and continue to use their services for my next HVAC projects.
Response: Great! Hi Queen! We're glad to hear that you're completely satisfied with our service. it has always been a pleasure to serve our valued customers like you. Until next time!

Adam Fine: Worst customer service and transparency. It is impossible to get someone to even get back to me in a timely manner with a quote. It was simple enough to get a diagnostics visit set up (though they scheduled it for the wrong day by mistake). Then charged more than double what I was quoted for the diagnostics visit. Really unprofessional. Severe lack of transparency when it comes to quoting/billing. Do no recommend anyone uses this service until they drastically improve the way they do business. Service: A/C system maintenance
Response: Hi Adam, we would like to apologize for your recent experience. We pride ourselves on honest services that comply with industry standards. We'd like to discuss the concern with you through a phone call so we can explain the quote in detail. Feel free to call us at (202) 636-1041 at your most convenient time.

Greg Upwall: Positive: QualityTito is the best service person I've encountered. He is very knowledgeableServices: Heating system installation, HVAC duct & vent installation

Pro Functional: Between being overcharged on more than one occasion, redundant diagnostic fees, breaking the heater while fixing the A/C, and then charging us to fix the heater that they broke, I felt compelled to share my experience with HUGEE Corporation. First, we must use HUGEE due to the fact that our home's HVAC unit was installed by them and is serviced by them per our home warranty terms. On 6/26/2019 we called HUGEE because our air condition was intermittently failing. It would not blow cold air consistently. HUGEE sent a tech and unfortunately, the system was blowing cold air at that moment. We were billed $125 for the diagnostic and $95 for the tech to literally just show up and tell us he can't do anything since it is working. We paid the $220. I agree that it's difficult to diagnose an intermittent problem. Bill paid. On 7/22/2019 the HVAC finally completely fails. They again charged us another $125 diagnostic fee + labor. I felt we had already paid the diagnostic fee on 6/26/2019 which resulted in nothing. Whats worse is this time they charged us twice for the labor since they sent two techs. Each tech accrued an hourly rate. What's odd is that the 2nd tech's job was literally holding the door open. I would have suggested using our door stopper. The techs were friendly and I was happy that the AC worked so left it at that. On 8/2019 our 2nd HVAC unit failed completely. Keep in mind that both HVAC units were installed by HUGEE. I called HUGEE and asked for an estimated cost to avoid being blind-sided. The lady on the phone explained it would cost $125 for the diagnostic fee and $90 per hour. They sent a tech who confirms that the HVAC had indeed failed and charged me a $125 diagnostic fee and says he'll need to order a part and install it on a future date. Fine, that's fair since he had to drive here. On 9/2019 the part finally arrives and HUGEE Corporation sends a tech to install it. Since I was told it was an hourly job I noted the start time and end time. The total time to complete the job was hour. But they charged us $425 for the visit when the 1 hour should have costed us $90. This was over 400% more than what they quoted us. When I asked why he said "That is just what my boss told me to charge". I called the office and the lady confirmed that she told us $125 for the diagnostic fee and $90 per hour. However, this time they had to charge $425 since the part was under warranty, which made no sense. This was not disclosed to us on the initial call or any time after ordering the part. At this point, I was annoyed but not compelled to write a bad review. It is now 11/5/2019 and in VA it's when it gets cold. We turned our HVAC unit to heat. We immediately noticed that there was no hot air. I reluctantly called HUGEE and again asked for a cost breakdown. The gentleman explained that it was now a $45 trip charge and $25 per 15 minutes. They send a tech out and this is the worse part of the experience. The last time HUGEE came out to fix the unit on 9/2019 they failed to secure a wire so it was loose. He pushed the wire in and the heat immediately started to work. I'm not an HVAC expert but I'd expect that testing for both heat and air/condition are required after replacing a core component. But they didn't. They billed us $209 for 1 hour. $125 for the diagnostic fee when they quoted $45 by phone. $80 for labor when they quoted $25 for 15 mins. When I pointed it out he immediately acknowledged it and said it was a mistake. I am not frustrated with the tech and don't fault him at all. Mistakes and miscommunication happen. I get it and can empathize. The tech was friendly and ultimately got the HVAC to work properly. And he connected me to his boss to figure out how to handle the transaction. It was the owner/"boss" of HUGEE who ultimately made the final call to make us pay for an issue they created, in addition to overcharging us almost double. You could also argue that the HVAC should've been checked for both heat and A/C after the repair on 9/2019. The heat was never tested until we tried to use it.
Response: Hello, Pro! We’re terribly sorry to hear about what happened and that our service did not meet your expectations. Please accept our sincerest apologies for the inconvenience this has caused you. We would like to investigate this issue to make sure this doesn’t happen again. Feel free to call us or send us an email at your convenience to resolve this matter at hand.

Rajkumari Menon: Excellent customer service and knowledgeable staff. We always have technicians from Hugee Corp. to maintain, service and repair our systems. They are very professional and thorough. The other reviews seem to be from a couple of years back. I am a current customer and very satisfied with their services.
Response: Hi Rajkumari, we appreciate you taking the time to provide us with feedback about our HVAC service. It gives us great pleasure to serve customers like you. Have a fantastic day.

David Byrd: Great service. They came in the clean my two fireplace and determine why we had some problems. They fixed them. And they sealed my vents and ducts and cleaned them as well. Great service.Services: Ductless heating & A/C services, HVAC duct & vent cleaning
Response: Thank you so much David! Great to hear that the service we provided has satisfied your needs. See you next time!

4. JD Air

52 reviews
JD Air
Services
4.9
Prices/Tariffs
4
Quality Products/Services
4.4
Professionalism
4.7
Client Attention
4.7

Schedule: Closed ⋅ Opens 9AM Thu

Telephone: +1 202-780-6247

Guy: HVAC contractor


Review: "Very thorough and professional service"

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Manoj K: I’ve been using JD Air for several years doing annual maintenance of the HVAC, water heater, and dryer vent cleaning in my condo. As a homeowner, I want to understand and solve any issues with my home. Jesus is the man! He is professional, knowledgeable, and able to communicate any issues I have with my condo and also offer solutions. I bet I’ve saved a few thousand dollars maintaining my systems with JD Air.
Response: Thank you very much for that great review! Our proactive approach to heating and air conditioning services does exactly what you mentioned, saving our customers time, and money while helping avoid stress. We are so happy that you see the benefits!

SarahBW: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueMarcos was great. He was here on time, and did the job quickly and professionally. I needed a new capacitor for my HVAC unit. Thank you, JD Air!
Response: Thank you Sarah! We are pleased that you were happy with our service.

Keri Christensen: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueGreat service. Julian’s understanding of heating and cooling systems is outstanding. He diagnosed a problem that had probably been ongoing for years and actually fixed the root cause rather than putting in yet another work around (and cleaned up the other work arounds.) Glad we finally found JD Air.Services: HVAC system maintenance, Heating system repair, Heating system maintenance, HVAC duct & vent cleaning
Response: Thank you Keri, for your kind words. We are glad we could solve the problem for you!

Mike Bernal: Positive: ProfessionalismJulian was very supportive. He showed up right on time, spoke plainly in a way that I could actually understand and offered to provide information that would include options for replacing a part all the way through replacing the actual unit. I appreciated the education as it will definitely help make our decision.
Response: Thank you!

Seana Jones: Positive: Professionalism, Punctuality, Quality, ResponsivenessTime after time I just get solid, professional technicians who are knowledgeable, helpful and friendly. It is so refreshing to have a company who has earned my trust with a family feel.Service: HVAC system maintenance
Response: We are so pleased that the JD Air team has earned your trust. Our staff strives to provide the best service possible to our customers. Thank you for choosing JD Air!

W P: Installed heating system in March 2019, and it had to be repaired due to improper installation in December 2021. The heating system was installed on a tilt causing improper drainage and buildup of condensation causing the motor to stop in the middle of winter. When contacted, JD Air would not repair since it was not within 12 months of installation. When asked if "they stand by their work?" they gave a non-committal answer. Would not recommend this company for the long-term. Service: Heating system installation
Response: We are very sorry to hear about the problems that you are having with your furnace. We’d like to assure you that if this issue had been there at the time of the county inspection, it would not have passed as it did. Over time, however, things happen, and we would be happy to come out for a service call on the system. Please feel free to reach out to us here in the office as regards to your specific situation.

Zhu Baba: I've used them for preventative maintenance, minor repairs, and troubleshooting. They have done a good job. One of their best features is their customer service and the friendliness of their technicians. They treat you well and explain things clearly. Some things seem a little expensive, but I'm happy with them and would recommend them. They seem trustworthy. Services: HVAC system maintenance , HVAC duct & vent cleaning
Response: Thank you for your positive review we appreciate your business.

Erik Anderson: Julian feels like family after multiple positive interactions. We hired Julian to install a new AC system to replace an old one. Compared to other quotes, he spent considerable time listening to our needs and tailoring the quote accordingly. While we ultimately went with a more traditional system, I appreciated that he offered a few options, including one creative one in response to our preliminary interests. The day of the install was a long one, going well into the night, but throughout the process we felt Julian and his team paid attention to detail and treated the job with utmost respect. We've had a few follow-up issues and Julian and his team have been super responsive and easy to work with in resolving those issues. Overall Julian is awesome and well worth your serious consideration. He's trustworthy, competitive, and a small business owner from DC originally. Services: A/C system repair , Install AC , A/C system maintenance
Response: Thank you for the great review Erik! We are always happy to hear great things about our technicians!

Jason Delaney: Even though my job was very small and it was because something I did wrong, Jesus never made me feel like the job was not worth his time. He is very professional and explained everything to me so well, I think I could now be an hvac tech. He was honest with me when making recommendations and didn’t try to “sell” me on anything I don’t need. His recommendations were spot on, and I will follow up and use them for all of my hvac needs from now on. Service: Thermostat repair
Response: Thank you Jason for this positive feedback!

Nate: Positive: Professionalism, Quality, ResponsivenessJulian was great, professional, and super responsive!Service: Installation
Response: Thank you Nate for the 5-star review! We are happy you have been satisfied with the HVAC service we provide.

5. Magnolia Plumbing, Heating & Cooling

622 reviews
Magnolia Plumbing, Heating & Cooling
Services
4.9
Prices/Tariffs
4.2
Quality Products/Services
4.2
Professionalism
4.2
Client Attention
4.9

Address: 600 Gallatin St NE, Washington, DC 20017, United States

Schedule: Open 24 hours

Telephone: +1 866-339-5352

Guy: Air conditioning contractor


Review: Their website mentions air conditioning service

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Magnolia Plumbing, Heating & Cooling: what do users think?


Zach Geller: My experience with Magnolia was abysmal. I called Magnolia on a Thursday asking them for the first available appointment because my air conditioner was dripping a lot of water every time it turned on. They said the first time available is that Sunday... fine, I get it’s the busy season. Sunday comes along and the technician’s equipment, a wet vac, isn’t working and says he will have to come back when it is working. He notes that the cause of the problem is likely the condensate line and that he will call to schedule the new appointment. Days go by and I don’t hear back from him or anyone at Magnolia so I called again. It is now Wednesday, 6 days since my first call. Miraculously, they say he can come that day! I stay home that day and wait for his call but it never comes. Late that evening I get a call from the tech saying he can’t come that day but he’ll be there Friday morning. He arrives on friday morning with his wet vac and nothing else and vacuums out the condensation pan and then asks for paper towels - I figure he’s cleaning up some of the splashed water that got on the walls and floor. Then he says something along the lines of “if the problem persists, we will need to rebuild the condensate line” and hands me his card reader to pay the bill. $189 dispatch fee and $235 for vacuuming out the pan. I was shocked. Had I known he was just going to vacuum out the pan for $235 and not actually fix the problem, I would have spent the $200 at Home Depot to buy my own wet vac. Unsurprisingly, the drip started back up within the day but was coming from a different spot now. I followed up directly with him and then with the dispatch team. I asked for them to apply the money I already paid to actually repairing it... a full week later and I still have not heard back. I’ve never felt like anyone has ever taken advantage of me so aggressively before. $424 is no small amount of money, especially considering the time I needed to put into this for negative results. Not to mention that when I hired a more competent company to clear the condensate line, they found the paper towels I handed the Magnolia tech shoved into the pan which caused the leak to move and damage even more drywall. I’m still waiting for my refund. Make this right, Magnolia. Service: Repair HVAC
Response: Thank you for reaching out Mr. Geller. We are very sorry the customer experience wasn’t as expected. We will have company representative review your submission and get back to you. If we agreed to reimburse you then be sure our accounting department will issue the proper documentation to ensure it is done. Thank you for your review.

Matt Toigo: I've had Magnolia do work for me twice and both times they've been outstanding. I needed advice on an old boiler and Angel clearly ran me through everything I had, checked everything over, what service options were available, and didn't try to scare me into servicing anything or buying a totally new system. Really appreciate having all the info I needed to make good decisions on maintaining or replacing what I had. I had another plumbing company no-show for a job, called Magnolia up, they got Nelson here at 9AM the next day. They gave me an estimate before starting any of the work, talked me through everything they were going to do, and capped a gas line and installed a new tub faucet in 2 hours. Life is too short to deal with contractors who don't communicate well or show up so I'll call them every time now for anything plumbing/heating related. Services: Plumbing pipe repair , Shower installation
Response: Hi Matt, thank you for taking the time to leave us a review! We're so glad you had a great experience with us.

Chris Faircloth: The customer service at this company is atrocious. I have been rescheduled and cancelled on multiple times after providing a down payment and being repeatedly assured that service would be performed during the scheduled appointment. I will update this review if they ever actually fix the air conditioning but so far we are going on week 5... Update: The AC has been fixed but at double the cost that was estimated based on the initial visit. While the technician was kind and apologetic, I will be looking elsewhere in the future.
Response: Hello Chris, I am very sorry for the scheduling issue we have had on our end. Our technician was out for an injury, and miscommunication and delivery issues from our supplier compounded the issue. We can have our department manager reach out to you ASAP. She is following up directly with our coordinators to ensure he gets to you today!

Alonzo F: Magnolia Plumbing Service. A couple of days ago I noticed water was leaking from my hot water tank. Call around for estimates for a tankless water system but was shock at the prices. I call several companies for the estimate and decided to go with a regular tank water heater. I chose Magnolia Plumbing to replace my tank. The plumbing service technician was mainly why I chose this company. He followed up that night with a call to see if I made a decision to go with his company. He saw that my water was ready to go and to call in the morning if I had any problems. Sure enough, that night the water tank fail and water all over the place. I called the plumbing technician Pasquale Skok, he call back and told he would check his schedule and see if he could come that morning. He did come and installed my new water heater and this is the first time that I received such great service from a Plumbing company. Magnolia Plumbing your technician is a true value to your company. He is probably why I will do business with your company in the future. As long as to send Pasquale to do the job. Thanks Pasquale for your sincere help. Alonzo F Service: Water heater installation
Response: Hey Alonzo - thank you SO much for taking the time to leave this awesome review. We could not be happier that our company, particularly Pasquale, exceeded your expectations and was able to take care of your PHC needs! Feel free to request Pasquale for your next service and we will do our best to accommodate you with anything you need.

Bill Lawall: After having them come out and determine that we would need about 1k worth of services we were not able to do on the first appt. Paid for coming out and giving an estimate. Next made an appt for 2 weeks later on the only day the building can/would turn off the water to do the work. wanted first thing and was told they would be there between 8-10. Day of appt they canceled at 9am! Never will i use again and i suggest you think twice before scheduling because who knows if they will show!!!! Services: Shower repair , Plumbing leak detection

Cat A: Critical: Professionalism, Punctuality, ResponsivenessDo not use Magnolia Plumbing in an emergency! We have sewage coming up through our pipes into our house. We had a 6-8 appointment slot tonight. It’s 8:30, no one has shown up, no phone call, and no one from the call center will return our calls. How does this company stay in business?Service: Plumbing pipe repair
Response: We do understand that we missed our time frame and apologize. Its my understanding we communicated that we were still coming but we were just running behind. We run tight timeframes for the benefit of our customers, but in this case we just ran over. We do apologize.

A. Gomez: Positive: Professionalism, Punctuality, Quality, ResponsivenessAdan was extremely professional and friendly. He provided detail information of the work performed and how the plumbing system worked throughout my home.Service: Plumbing leak repair
Response: A, thanks for leaving us a review! We're glad you had a great experience with us.

Michael Mazzuchi: Positive: Professionalism, Punctuality, Quality, ResponsivenessI have used a fair number of plumbers in DC before Magnolia — Magnolia has great professionals who stay on schedule and really know what they are doing.Service: Toilet installation
Response: Michael, thanks for leaving us a review! We're glad we could meet your expectations!

Rachel George: Positive: Professionalism, Punctuality, QualityI am very pleased with the work that they done for me will definitely refer them to all my friends and family.Very friendly and professional.I will be using Magnolia plumbing and heating for all my needs in the future.A+Service: A/C system maintenance
Response: Rachel, thanks for leaving us a review! We're glad we met your expectations!

Glenn Faulk: Positive: Professionalism, Punctuality, ValueI'm beyond pleased with Magnolia plumbing they are reliable and honest will use them for all of my plumbing needs.Services: Installation, Plumbing leak repair
Response: Glenn, thanks so much for leaving us a review!

6. Nice Heating & Air

991 reviews
Nice Heating & Air
Services
4.7
Prices/Tariffs
4
Quality Products/Services
4.3
Professionalism
4.4
Client Attention
4.7

Address: 8245 Backlick Rd Unit A, Lorton, VA 22079, United States

Telephone: +1 703-962-6025

Guy: Air conditioning contractor


Review: "The work started for installation of new furnes and air conditioning system."

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Nice Heating & Air: what do users think?


Syed Younus: NICE Heating & Air was amazing, from the get go when the sales person came, to understanding options / pricing / financing with the main office, all the way through the technical side of things with the installation crew. I’m extremely happy I went with NICE- there are a lot of HVAC installation crews out there but I truly think this business thinks of the customer first. They use great technology in terms of scheduling and are transparent with what they’re selling (equipment, cost) which I appreciate, as many other companies refuse to do the latter. The entire crew was patient, flexible and customer-service oriented. I highly recommend NICE and will use them going forward for maintenance. I know I’m in great hands with them! You will see they are well reviewed in all the sites out there, don’t just take my word for it!
Response: Mr. Younus, what a pleasure it was for us to come and service your home. Thank you for trusting us with your HVAC needs!

Rich Ressler: We've used Nice a few times now both for our furnace, AC, and our tankless hot water heater. The service each time has been excellent -- technicians were on time, friendly, and very helpful. I ask a lot of questions, and the technicians did a great job explaining how all of our systems function, what they were testing, and what they found. Our most recent service was more involved, and required replacing our furnace's control board. Rolando did a great job, and even managed to pop over to a supplier to get the necessary part to get the repair done in the same afternoon. Top notch service, and I plan to continue to use Nice in the future. Service: Repair HVAC
Response: Rich, thank you so much for letting us know that Rolando did a great job. We are thrilled to hear the positive feedback!

Wilhelmina Buster: I absolutely recommend Nice Heating and Air. Nate, my initial point of contact, was very customer oriented and addressed all of my concerns. John the install point of contact, and his team, were professional and personable and also provided answers to all of my questions. From the time that John and the team arrived until the installed was complete, their professional, yet personable and polite demeanor and approach to me did not change at all. I was particularly impressed by that because the team was faced with an unexpected challenge that arose because of the structural make-up and age of my home. It was a pleasure doing business with Nice from beginning to end. Services: Heating system installation , Install AC
Response: Wilhelmina, thank you for your kind words. We are happy to be chosen for your heating system replacement. It was a pleasure to serve you! We are looking forward to continuing to keep your home nice and cozy

Carlos A. Fernández: I recently had a humidifier installed, JC and Nate did a great job, took their time but was clean and neat.
Response: We love to hear it! Thank you Carlos, for taking the time to leave us a review and sharing this positive feedback!

Elaine P (Lanie): I’m so glad that my husband picked Nice Air & Heating !! This company is great!! Brooke & Edgar are awesome. I had great customer service and we were kept in the loop the whole time. They have found a customer for life. If you want a great company that works with you and goes above and beyond, this is the company for you. They eased my anxiety and was pleasant as well and knowledgable. Thank you!!! Service: HVAC system repair
Response: Wow Elaine! Thank you so much for the review! We are so excited to have you as a part of the NICE family! We look forward to working with you in the future!

Gulipali Duolikun: Technician Edgar F. called prior to arriving and got here on time. I asked for heating & cooling maintenance. He was professional in action and explained each step to me in an easy to follow way. When he opened the furnace, it turned out that pretty much none is needed to be done since it's fairly new. He went ahead and covered it without charging anything. Overall, I really appreciate his honest and detailed work. Signed up for the membership and will ask for his service again when next maintenance is up. Highly recommend! Services: A/C system maintenance , Heating system maintenance
Response: Integrity is the foundation of all we do and Edgar is amazing 🙏!

C Christyboltersborf@msn.com: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWell...These guys are the BEST. John was so nice and very thorough at explaining everything and getting the job done as fast as possible. We had 2 crews here. One for the upstairs and one for the downstairs unit. They worked diligently. We liked them so much we bought them all lunch. This is my new HVAC team. Thank you.Services: Heating system installation, Install AC
Response: Hello Ms. Boltersborf! We love to hear it! Thank you for sharing how thorough John was, and that you are happy with the work we did. We also definitely appreciate you rewarding the team! Thank you so much.

R Barrio: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI’m fairly new to the area and called Nice Heating and Air based on their proximity to my home and their good reviews. They were able to come out the same day my ac went out and repair our existing old unit. The technician was polite, thorough, and knowledgeable. I will be calling them next time I have an issue.Service: Repair HVAC
Response: It is always a pleasure helping those who need it. Thank you so much for taking the time to write you 5 star review. We appreciate your business and look forward to seeing you again!

Stephen O: Positive: Professionalism, QualityThe service from this company is top-notch! We had a water heater installed same day upon request. John and his team worked diligently to get the job done and were very professional. We plan to use Nice again in the future.
Response: It is great to hear that you are happy with the work performed. We appreciate you taking the time to leave us this review, and we value your feedback!

Erfan Reouhani: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueDanny is the best HR personal in the DMV region & nobody can replace him. At Nice Heating & Air the employees are all very kind & helpful. They are most passionate people I have worked with. Danny has been a favorite associate of mine & I love him dearly. He is great and very sweet person. He deserves credit for all that he does!Services: HVAC system maintenance, Heating system repair, Install AC, Repair HVAC, A/C system maintenance, Heating system maintenance
Response: We appreciate you!

7. Michael & Son Services

9394 reviews
Michael & Son Services
Services
4.5
Prices/Tariffs
4.6
Quality Products/Services
5
Professionalism
4.3
Client Attention
4.1

Address: 5740 General Washington Dr, Alexandria, VA 22312, United States

Schedule: Open 24 hours

Telephone: +1 800-948-6453

Guy: HVAC contractor


Review: "Great installers, very professional."

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Michael & Son Services: what do users think?


Jessica Nomm: We reached out to Michael & Sons to have some electric run for a built-in under-cabinet wine fridge in our kitchen. Fortunately Joshua was able to come out for a same-day estimate and scheduled work for just a few days later. He was prompt, courteous, knowledgeable, and left the space tidy after he was finished. We will definitely keep him in mind for any future projects in our home
Response: Thank you, Jessica for the 5-star review! We are happy to hear Joshua was prompt, courteous, and knowledgeable while working on your electrical. Customer service is our number one goal, and we will pass the praise along! We appreciate you choosing Michael and Son, and we hope to work with you again!

George Grabow: Contacted Michael and Son for general plumbing and pipe repair in a location that had very difficult access. One of their highly experienced plumbers, Eric Blackmon, called and asked to see if he could come early. I was overjoyed as our water supply had to be turned off. Erick immediately assessed the situation and briefed me on some of the complexities and how he planned to proceed with the repairs. He kept me completely informed of his progress and asked me to inspect the project when completed. He was very knowledgeable and shared some of that with me. He then asked if I needed any other repairs work and then made some expert suggestions of other potential problems that I should keep my eye on. This was a very friendly approach with no pressure applied - information only, and I appreciate that. I will certainly ask for him for any future plumbing needs. George 04/09/2022 Service: Plumbing pipe repair
Response: Thank you, George, for the 5 star review! We are happy to hear Eric was timely, informative, and knowledgeable while working on your home. Eric is a great technician and we are lucky to have him on our team! We will pass the praise along. We appreciate you choosing Michael and Son and we hope to work with you again!

Brittany Booker: Our service person was very nice and knowledgeable and completed the work in a timely manner. However, the work (electrical panel replaced) that was done to me is "incomplete" but according to M&S it is complete and we would have to get a "handyman crew" to fix the dry wall that the Michael & Son employee cut out and drilled back in a sloppy manner. I emailed Michael and Son's customer service and was told it's an additional cost for the dry wall to be fixed..usually costing $350 extra. Also, originally we were going to use their "leasing program" in order for this unexpected job to be completed. We asked every question we could think of to our service person and the bank they use for this program. It was not explained that if we paid it off early that there would be a "buyout" to complete the 120 month contract they wanted us to sign. ($10k total) This whole process to me was not very smooth and to honest "incomplete" due to the extra dry wall that had to be cut below the paneling. UPDATE 4/7/22 We were told the job was "complete" about a month ago, however when the Dominion person came out today to inspect the final project, there was a copper wire that wasn't grounded. M&S had to come back out and complete the job a 2nd time. Service: Electrical panel replacement or upgrading
Response: We are sorry to hear you're not happy with your experience with us Brittany! We would like to look into this. Please contact customer relations via email at maurice.noori@michaelandson.com or call at 703-658-1128 sow e can address this.

Carol Willis: It is unfortunate that this company sends standard responses to complaints and does not reach out directly to the customer. If the person responding to my posting had taken the time to review my account they would see that I called and asked to be contacted by customer relations several times. I am stuck with this heating/hot water heating system that I paid $15,000 for and only worked for 3 months. I am very disappointed. This company installed a furnace and hot water heater system in November. Three months later I discovered water leaking from the system, there was water all over the floor. A tech came out on a Wednesday but was able to make the repair. The tech shut off the valve and had me turn off the system. He returned the next day and stopped the leak. Due to warmer than normal temps I didn’t realize the heat was not working and on Saturday morning the temperature in my house was in the 40s. A tech came out for the third time on Saturday but wasn’t able to fix it. I would have to wait until Monday. The tech returned for the forth time, was here for about an hour. He left saying that he thinks he knows what the issue is but it is 1100 on Monday and I am still without heat and hot water and waiting for the tech to return. I don’t have any confidence that even if this system is fixed that it won’t break down again. I began calling customer service on Saturday when it was clear that the system couldn’t be fixed. I asked for a replacement of my system. Unfortunately the people who could help were not available on the weekend. I waited until 8 on Monday and still had not received a called. At this point I was quite angry. I finally received a call back and I vehemently expressed that I wanted a replacement system. I was told it didn’t work that way and he wasn’t in the mood to be yelled at and hung up. I have been without heat and hot water since Friday and I am unsure when my system will be repaired.
Response: We are sorry to hear you're not happy with your experience with us Carol! Please contact customer relations via email at maurice.noori@michaelandson.com or call at 703-658-1128 so we can look into this and address this.

Katherine Musolino: Our technician came for a check on our air conditioning system and was very thorough in the system check and the review of the recommendations, noting was was necessary to address sooner and what we could watch and address down the line. The technician was on time, very courteous, and pleasant to work with. He took the time to explain each recommendation and to answer my many questions. We’ll definitely use them again in the future, and I hope to have the same technician work with us again! Services: HVAC system maintenance , Heating system maintenance
Response: Thank you Katherine for the 5 star review! We are happy to hear your technician was on time, courteous, and informative while working on your home. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we look forward to working with you again!

Christine: Michael & Sons has done my furnace installation and electrical panel upgrade as well as regular maintenance on my A/C and heating. They are always professional and are mostly on time. They could be a little better about cleaning up after themselves but it’s not a huge complaint since they do a good job on the actual project at hand. There are small things I wish they would be more clear about such as they won’t be patching the square they cut out of my wall to work on the electrical panel so I have to find someone to do that as I’m not handy myself. They’re not the cheapest service but they’re not the most expensive and most of their services have a pretty good warranty that’s included. Services: Thermostat installation , Heating system installation , HVAC system maintenance , A/C system maintenance
Response: Thank you!

Hong Qiang: Our 15 year old water heater had to get replaced and I was able to get next day service through online scheduling with Michael & Son. The technician came right on time. It was a big job to be done by one person not to mention he has to go get the new unit and to haul away the old one. 5 hours later our hot water system is back in business. The technician is knowledgeable and patient. Great service and I will definitely recommend this company. Service: Water heater installation
Response: Thank you, Hong, for the 5 star review! We are happy to hear your technician was on time, knowledgeable, and patient while working on your water heater. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we hope to work with you again!

R and D: Michael & Son - Plumbing – Shower Repair - 2/23/2022 The technician respected my property by putting on foot covers at the door (each time) and not parking in my driveway without asking. I appreciated that the technician followed health protocols for wearing a face mask. The technician asked about the problem and listened to my concern (“The shower will not stop dripping”). The technician explained his assessment of the problem based on his inspection and he offered a solution. He offered assurance that Michael and Son could fix the problem and the price (up scale) for the service. The technician completed the repairs promptly and professionally. After he completed the repair he showed and explained what he had done. While I am very satisfied with the completed repair, my confidence in Michael & Son could have been boosted higher if the specifics of the written warranty for the services and parts I received today was highlighted on the invoice. I am very satisfied! Service: Shower repair
Response: Thank you for the 5 star review and kind words! We are happy to hear your technician was respectful, prompt, and professional while working on your home. Customer service is our number one goal! We will pass the praise along. We appreciate you choosing Michael and Son and we hope to work with you again in the future!

Marlene Weiss: Jose, the plumber was extremely pleasant, well organized and very professional. If we can have him every time, I would be very happy. His Work is very clean and even answered all our questions. You truly have a great employee. Mr Ed Clark, the manager we worked with was extremely responsive. I know he only started working for your company but after over four months of calling, no responses or call backs from any of your managers, Mr Clark immediately called us back, has been nothing but awesome and saw to it that we got our bathroom done. He told my husband not to have the plumber leave until we were satisfied and Jose’s work was exemplary. With really fabulous employees on your team, my husband and I will remain loyal Mike and sons customers since we know those two are on the car. Mr Clarke, Jose, you don’t know how happy you have made us and after having a few very bad days, Jose lifted my spirit with his smile and at least add approach. We are extremely grateful! Jeff and Marlene Weiss Service: Plumbing fixture installation
Response: Thank you, Marlene, for the 5-star review and kind words! We are happy to hear Jose was pleasant, professional, and informative while working on your home. Customer service is our number one goal, and we will pass the praise along! We appreciate you choosing Michael and Son, and we look forward to working with you again in the future!

derek heston: Mark came out from Michael & Son. He was great! Professional, on time, and extremely personable. I asked if he would let me watch what he was doing so I could learn a little about what was going on and he explained everything every step of the way. He made sure I was all good with the finished result and was extremely pleasant. I see on their site they have a home care plan and I will definitely be getting that now because of how great Mark was. Service: Faucet repair
Response: Thank you Derek for the 5 star review! We are happy to hear Mark was professional, on time, and personable. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son and we look forward to working with you again in the future!

8. United Air Temp

3584 reviews
United Air Temp
Services
4.2
Prices/Tariffs
4.5
Quality Products/Services
4.7
Professionalism
4.2
Client Attention
4.8

Address: 6900 Hill Park Dr, Lorton, VA 22079, United States

Schedule: Open 24 hours

Telephone: +1 800-890-4328

Guy: HVAC contractor


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United Air Temp: what do users think?


Bonita Vincent: I purchased as service warranty with United Air Temp last year and again this year. So far their service personnel have been prompt to appointments, knowledgeable of what needs to be done, polite and able to answer all of my questions and concerns. The United Air Temp phone staff for maintenance appointments and services calls are easy to work with also. I am very happy with my dealing with them. They fixed my furnace within days of diagnostic of the issue, it was just a matter of waiting for the part come in. Maintenance service calls alway end with suggestions to keep my system in good order. Services: A/C system maintenance , HVAC system maintenance , Heating system repair , Heating system maintenance , HVAC duct & vent cleaning

Bryana Streets: It literally took 5 minutes to schedule an appointment and they had availability the next day! The gentleman Josh was very nice and friendly. He arrived early, which was great and was able to fix our furnace the same day! He talked to us about getting a new furnace but wasn’t pushy or extra. He simply provided us with the information needed if interested. Great experience. Would definitely recommend! Service: Heating system repair

marianne fasolo: Kevin and Fig were terrific! They came (wearing masks) which I really appreciated! They arrived on time and got straight to work and didn't stop until their work was done. I was very impressed. I also took notice of how well they worked together and could see that they both take great pride in doing a good job. Within 2 hours my AC was blowing ice cold air and running smoothe and quiet. Professional, diligent, personable, knowledgeable. Thank you both so much. I highly recommend. Great experience 👍 Service: A/C system repair

Toshia Ellis: American Home Shield actually dispatch a recent issue to United Air Temps. They were fantastic. They answered the phone! Was able to schedule my visit when I wanted. Received a 1 hour window which is better than the 3-4 hour window normally given. The service person called each time they were in route. Happy with the service provided for my rental property. Service: Heating system repair

Jennifer Hardwick: The technician Ray was amazing, polite and professional. Not only did he arrived on time, he explained what he was doing and if I would give him Access to do that. This company is the only one I have doing all my I home maintenance. And most importantly they are budget friendly. Thanks Ray for a job well done! Services: A/C system maintenance , HVAC system maintenance , Heating system maintenance

Kaye Wells: Positive: Professionalism, Punctuality, Quality, ResponsivenessUnited Air Temp installed a new water heater for us. Installing a much larger tank in a tight space and having to update the pipes to today's code was tedious, I'm sure. But they were pleasant, professional, worked quickly and were very time efficient. We have been very happy with our installation. We would DEFINITELY use them again.

Caren Penso: The nice man they sent, Yohanbes, was very professional and on time. He did my semi annual heat pump check and cleaned my dryer vent. I have this done every 18 months but no one was ever as thorough as he was. He took a lot of lint out and could not believe I had it done only 18 months ago. He told me that probably the guy before me did not do a good job. Very honest of him. I’ve been using this company for almost 20 years. Some of the repair people they send do not have much experience. Others are top notch. Many of them are always trying to sell me something else. He did not. I much appreciated that and hope he has a long and successful career with the company. Service: A/C system maintenance

Anita Adkins: I purchased a replacement for a broken high-end faucet ($599) on 3/31/22. The technician told me someone would call and it should only take a few days, so my faucet was left dismantled. No one called. I called to check on it a week later. I was told it takes 5-7 business days. We waited a few more days, then my husband called again. This time, he was told it could take up to 30 days. He asked to be transferred to our local office to speak with someone. The call was transferred, my husband was greeted by his name, then the call disconnected. No one called back. The very next day, just shy of a month, we got a call the faucet was in. But it was not the right faucet; it didn’t fit. Again, the technician said someone would call me, but no one called. After seven more business days I called again. I requested verification another faucet was ordered or to have my money returned. I was assured the Manager, Geo, would check on it and call me back. No one called. It is now almost the end of May and almost two months later; my sink is still inoperable. We had been customers of United Air Temp for over ten years. Our account has always been in good standing and we haven’t needed much outside of regular maintenance. The dismissiveness and lack of customer service we have received is shameful. I am requesting my money back.

Ashwin Urs: United Air Temp has been servicing my HVAC systems for the past 3 years and am very happy with their service. The scheduling is very prompt in setting up appointments and the service technicians are on time every time and give a courtesy call 0.5 hr before arrival time. They also do a thorough job and am extremely satisfied with their service, Services: A/C system maintenance , Repair HVAC , HVAC system maintenance , A/C system repair , Heating system maintenance

Jeff Porter: United Air Temp are one of the best trades based organizations I've dealt with. HVAC technicians, and plumbers that have done work for us are knowledgeable, professional, and they communicate well. Similarly the office staff provide reliable information and support. We have been extremely satisfied with every engagement, and the pricing has been very reasonable. I highly recommend United Air Temp for any of there services. Services: Heating system installation , Heating system repair , A/C system repair , Drain cleaning

9. B&B Air Conditioning & Heating Service

404 reviews
B&B Air Conditioning & Heating Service
Services
4.6
Prices/Tariffs
4.2
Quality Products/Services
4.2
Professionalism
4.8
Client Attention
4.3

Address: 12324 Wilkins Ave, Rockville, MD 20852, United States

Schedule: Open 24 hours

Telephone: +1 866-604-1220

Guy: HVAC contractor


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B&B Air Conditioning & Heating Service: what do users think?


Ryan Kimble: We have used B&B for many years, including the replacement and maintenance of our air conditioning and heating systems. Their technicians are professional and on-time, and provide quality service at a fair price. They are always willing to answer questions and walk us through the services being provided. Most recently, B&B returned to our home at no charge to provide additional service on our newly installed heating system, in response to the County inspector's directive. Service: Heating system installation
Response: Thank you so much for the 5 star review Ryan!

Dana Johnson: Been using their maintenance contract for 20 years. Always courteous and on time. Recent failure of ac caused us to replace 30 year old furnace and ac. Did an excellent job. Code had changed, so a bit of unexpected work, but handled well. Manuel, Antoin and Dennis were excellent and both knowledgeable and able to explain details to me. I am more familiar with these things than average, but they were able to answer in detail when needed. They have earned my return business. Services: Install AC , Heating system installation , Heating system maintenance , Installation , Repair HVAC
Response: Thank you for taking the time to leave us such a wonderful review! Manuel, Antoine, & Denis make a great team and we are so happy to hear that you were pleased with the installation. Thank you for your business and thank you again for taking the time to share your experience with us.

Jearline Williams: I have used B&B Air Conditioning & Heating Service for well over 30 years. Today they were at my home for the annual inspection of the air conditioning systems. The two service men--Tommy and Edgar--were very knowledgeable and respectful of my home. They explained the services they would be performing, made sure everything was working properly, and they left everything neat and secure. Great job! Service: A/C system maintenance
Response: Thank you so much for the outstanding review! We truly appreciate your business over all these years and look forward to seeing you again in the Fall!

LeeAnne Lynch: The estimate and scheduling process needed some lead time but were reasonable. The team that did our installation was very professional, on time, and communicated well. Manuel, Dennis, and Antonio were here nearly 4 days and were great. We appreciate their help in changing out our very old A/C and furnace systems and bringing everything up to code. Services: Install AC , Heating system installation , Installation
Response: Thank you so much for the wonderful review of our technicians Manuel, Denis, & Antonio. We are glad to hear that you are happy with the installation and hope that your new system will keep you comfortable for many years to come. Thank you so much for your business, it is truly appreciated!

Will Henderson: After a wrong evaluation from RotoRooter, Melvin correctly assessed the actual problem. Melvin and Alan returned quickly and provided excellent service for my boiler repair. Both were extremely professional, patient, and kind. They explained the problem in a way that was easy to understand and fixed it presumably properly. They did a great job on very short notice, very professionally as well! Services: HVAC duct & vent repair , Heating system repair , HVAC system maintenance , Repair HVAC , HVAC duct & vent cleaning
Response: Thank you so much for taking the time to share your experience with our technicians Melvin & Alan. Both of them take great pride in providing honest & excellent service to all of our customers. Thank you again for taking the time to recognize their efforts.

Caroline Cunningham: B&B Air Conditioning & Heating is our go to company for taking care of our 100+ year old house. We recently had our AC/Heating system replaced and from Alan who is our regular maintenance guy (he knows our house and systems inside and out) to Stefano our job estimator (who has also worked on our house), and Pedro and Thwan our installation team we could not be happier with their work and care of our house. Just nice people with great experience, exactly who you want on your home maintenance speed dial. Service: Installation
Response: Thank you so much for this very kind review! Alan, Stefano, Pedro, and Thuan are excellent ambassadors for our company and we are lucky to have them. Thank you so much and your business is truly appreciated.

Cody Uhing: Positive: Professionalism, Punctuality, Quality, ResponsivenessAndy and Dan arrived on time, performed the HVAC maintenance efficiently, and I got on with my day. My definition of good service. They answered my questions and gave me a detailed cost of the work with no surprises. I will definitely be using them again.Service: HVAC system maintenance
Response: Thank you so much for the review Cody! I will share your kind words with Andy and Dan and we look forward to working with you in the future.

Christina Sommers: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI have used B&B Air Conditioning & Heating for many years. If my system stops working, they always come immediately and solve the problem. B& B technicians are highly professional and competent. This past year Mr. Pak has been taking care of the upkeep of my heating and cooling systems. He is excellent!Services: Thermostat repair, Heating system repair, Heating system maintenance
Response: Thank you so much for leaving such a nice review of our technician Pak! He is an excellent technician and we are lucky to have him.

Sarah Convissor: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThey are the best!! Tommy does my HVAC check twice a year. He is professional and does a great job! They’ve also replaced my water heater - quickly and the best price around. I highly recommend B&B!!!Services: Install thermostat, Install AC, Heating system installation, A/C system repair, Heating system repair, HVAC system maintenance, Installation, HVAC duct & vent cleaning
Response: Thank you so much for the excellent review of our technician Tommy P! We really appreciate you taking the time to review our services.

Paul Simao: I woke up one January morning to discover I had no heat. I called B&B and they sent out Cesar promptly. He quickly diagnosed the issue - the company that had installed my new furnace and AC 18 months earlier had run an uninsulated pipe from the condensate pump to the outside, which froze when temperatures dipped, cutting off my furnace. Cesar rigged up a temporary fix that provided me heat and then came back the next day with his colleague Melvin to sort out the permanent fix. It was all done quickly, professionally and with a smile. That's why I have a contract with B&B.
Response: Thank you so much for the outstanding review of our technicians Melvin & Cesar! And thank you for being one of our esteemed contract customers! I am happy to hear that we were able to take care of you so promptly.

10. John C. Flood

2057 reviews
John C. Flood
Services
4.8
Prices/Tariffs
5
Quality Products/Services
4.6
Professionalism
4.3
Client Attention
4.3

Address: 6430 General Green Way, Alexandria, VA 22312, United States

Schedule: Open ⋅ Closes 9PM

Telephone: +1 703-688-3873

Guy: Air conditioning contractor


Review: Their website mentions hvac service and washington

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Michael Stanton: Huge thanks to Johnny and JP on their installation of our two new Navien tankless water heaters, sump pump and water filtration system. The process working with Johnny was efficient from initial quote to installation zero surprises. We received clear instructions on how to use the new system (which has minimal maintenance!) and we greatly appreciated the clean manner with which the team worked in our house including the tidy equipment installation. This is our first time using John C. Flood and we are incredibly please so far. I would highly recommend the team for HVAC, plumbing, tankless water and water filtration installation.

David Allison: We have used John C. Flood for a range of services since we moved to a new home in March 2021. This included replacing a sump pump, replacing heating and air conditioning systems, and upgrading electrical wiring. The company has been excellent each time. They respond quickly and thoroughly. They follow up without question if there are any problems. We have the complete coverage service and are very please with it. They have been extremely reliable.

Steven Lucas: James Brewer was my plumber for an issue in my master bedroom shower. For starters he was 30 minutes ahead of time. He introduced himself, and entered my home with protective covering on his shoes. James was very polite and professional. He resolved my issue immediately! If I ever need to call again, I will definitely request James! Satisfied customer, and thanks for the service! Steven C. Lucas

Bessie Stephens: Richard Cloud of JC Flood did an excellent job with installing my new 40 gallon gas water heater. He was very professional, answered all my questions, and was more than willing to explain everything that needed to be done.. He showed up on time both days and exhibited excellent workmanship. If ever I needed more done in my home, I would request Richard. I also plan to recommend him to my family and friends. Thanks Richard!

Mary D: I cannot speak highly enough of John C. Flood and specifically Dale Jr. He has repaired my system twice in a moment of crisis and has gone above and beyond to make sure we are happy with the outcome. He takes the time to explain the situation and lays out all the options and processes so clearly so I feel comfortable with what he is doing. The company is excellent at sending people in a timely matter. Services: HVAC system maintenance , Heating system installation , Heating system repair

Elle Elston: Positive: Professionalism, Quality, ResponsivenessMy technician Hudson was personable and willing to explain what he was doing and why. I appreciate the effort, the efficiency and the care he took with my bathroom. The price much more reasonable than other places I have used before, for the same job. 10 stars!

Bebe T: Meet with Joe who quoted me the initial price. Honestly not the cheapest quote that I received but his communication and the way we interacted really sealed the deal. Then I was able to get Scott and Carlos to install the unit...it was great customer service and clear explanations and expectations the whole way through the project. Scott even went and viewed my upstairs unit that was installed by another company and highlighted some of the things that the company did incorrect. Peace of mind is worth saving a few dollars!!! I would definitely recommend John C Flood to anyone knowing that they may be more expensive but it shows in the quality of work Service: Heating system installation

Julie Stitzel: This company provided the best customer service I have ever experienced. We called around 8:00 am because our AC was not working. Jennifer was super accommodating and we had a technician (Diego) at our house by 9:00 am. He explained everything, was super professional, purchased the part needed, and the problem was fixed by 10 am. I will use this company for as long as we live in this area. They are amazing! 5 + stars! Service: A/C system repair

Zach Ratzman: Had Damon out to perform sump-pump maintenance and inspection. He arrived on-time, was super-professional, performed the work diligently, and offered several tips on keeping the sump-pump working properly. He also offered some unsolicited tips on keeping our disposal and kitchen pipes working, which I appreciated. I would definitely hire John C Flood again, and would ask for Damon as well.

Francine Vinson: Used John Flood services to install Water Heater. Had an excellent experience. The technician was on-time, friendly, and professional. Wonderful customer service. John C Flood selected based on family recommendation. Will not hesitate to use John Flood’s services again and recommend to others.

11. CroppMetcalfe

1006 reviews
CroppMetcalfe
Services
4.1
Prices/Tariffs
4.8
Quality Products/Services
4.9
Professionalism
4.9
Client Attention
4.3

Address: 8421 Hilltop Rd, Fairfax, VA 22031, United States

Schedule: Open 24 hours

Telephone: +1 703-698-8855

Guy: HVAC contractor


Review: Their website mentions in the d.c.

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Joyce Wright: George called me to let me know that he was just a few minutes out. When he arrived at my house he was professional and pleasant as always. He went right to work explaining what he would be doing. He had his mask on he put his shoe covers on and was very professional as always. I recommend him very highly for anyone who is very particular about their home. Joyce Wright Service: Rodent extermination

Thomas Agbonyitor: My technician Milan arrived on time both days. He was very professional. He wore a face mask and shoe covers like I asked the whole time. One of my bathroom sinks was leaking. He checked it out and it turned out I needed a new valve and a new faucet. He was very communicative and showed me pictures of under the sink throughout the process. He fixed the valve the first day then I bought the faucet the next day and he installed it a couple days later. There is no more leak and my new faucet works perfectly. He left everything as clean as it was before. Overall, an A+ job. Services: Plumbing leak detection , Faucet repair , Installation

Anthony Portare Sr: I have used CroppMetcalfe for a number of years. They are always clean, neat, on time, and careful to explain everything they do along with costs prior to doing the work. They are also honest when you ask how timely is a given service required. It isn't always immediately. I highly recommend them. Since we have been getting semi-annual service we haven't had any heating or air conditioning problems. Service: HVAC system maintenance

John Pollock: Javier Guzman was my tech for this visit. He was professional and very skilled. He explained the diagnostic tests he was conducting and why. He found the problem with my A/c very quickly, had the replacement part I needed on hand and fixed my system. He stayed long enough to ensure the replaced part actually solved my problem. I was very impressed and would definitely choose this company again. Service: Repair HVAC
Response: Thank you for leaving CroppMetcalfe a review. We will be sure to let Javier know that you were happy with his service. Thank you for choosing us for your HVAC needs.

Jimmie Cuevas: We used CroppMetcalfe for pest control. Our amazing Tech that serviced our house was Terry Taylor. I only want this tech to come out to my home because he treated " no pun there" our house like his own and did a very thorough job. Terry was knowledgeable and even shared his knowledge with us and wanted us to know exactly what he did to treat our home for pests and what the products will do and for how long. Really enjoyed Terry. CroppMetcalfe you have great talent and Terry represents your 5 star service!
Response: Thank you for taking the time to leave us a review! We are thrilled that Terry provided such excellent service to you and your home. We pride ourselves on training and employing 5-Star Technicians like Terry!

Michael Diotte: The technician was polite, informative and knowledgeable. He explained what was wrong with my system and proceeded to fix the issue. After he fixed the issue, he inspected the entire system. There wasn't any pressure of any kind to purchase anything else.The service call went so well, I decided to have CroppMetcalfe do my annual inspections going forward. I would highly recommend this company. Service: Repair HVAC

David Harris: The tech was on time and extremely helpful. He cleaned and checked our heating and cooling units. He answered my questions in detail and explained how my older ductwork would not give me any real benefits, due to their size, if I wanted to add a humidifier. He talked with me about options that could help cut costs in the future and based on the design of my home what would work best. I really felt he took extra effort to help us make an informed decision, without any pressure of selling products or trying to charge us extra for a simple maintenance check. I hope he is well compensated, because we could tell he liked his work and enjoyed helping us make good choices. If you get to choose Moises is a great technician. Service: Heating system maintenance
Response: Thank you for this great review! We're happy to hear you had a positive experience with Moises.

Ramiro H: Positive: Professionalism, ValueI have been using CroppMetcalfe for many years at my condo and home. The service has always been great. They are timely, professional, and reasonably priced for basic maintenance and annual checkups of my hvac systems. I highly recommend them.Service: HVAC system maintenance

Sarah Rayburn: CroppMetcalfe was a great choice for getting my furnace inspected. The customer service was quick at responding to my request for service and very easy and fun to talk to over the phone. They were able to get me in quickly and with great ease. The technician was knowledgeable and very professional. I appreciated how he explained information about my unit and got me a great warranty for my next maintenance check. I will be using them again
Response: Thank you so much for leaving this great review!

MaShana Davis: CroppMetcalfe was great! This was our first time using them. Our hot water had been scarce the last few months. Didn’t know why, and they came in to diagnose it. We have a tankless water heater. Although the model we have appeared new to the tech (Jared), he took time to call the manufacturer and get some advice on how to assess the issue. He even called to get the price of the part that was needed to resolve it. Jared returned after the part was ordered, installed the new part, and stayed around until we were sure the issue was resolved and we were satisfied. Jared was hilarious; felt like a friend more than a tech or contractor. CroppMetcalfe made sure they informed us on when Jared would arrive even when the original appointment time was slightly pushed back.
Response: Thank you for leaving us a review. We pride ourselves on having the best technicians in the industry and we are pleased Jared lived up to the 5-Star motto.

12. United Service Specialists

137 reviews
United Service Specialists
Services
5
Prices/Tariffs
5
Quality Products/Services
4.2
Professionalism
4.7
Client Attention
4

Address: 5110 Roanoke Pl #104, College Park, MD 20740, United States

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: +1 301-396-7069

Guy: HVAC contractor


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Karen Parker: The company was excellent in response. I received text message on confirmation of appointment and they arrived 15minutes early. Their consultation was professional and detailed. The technicians were proficient in details of work that needed to be performed 🎭. They were friendly and respectful of using proper gear for entering my residence, face mask and shoe coverings. I would highly recommend this company. Services: Drain cleaning , Plumbing leak detection

Molly Smith: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe have used United Service Specialists for several years now on recommendation of a friend. They have always been prompt, courteous, and professional. Importantly, they have also kept our old systems working well and have been able to resolve the two issues that have come up.Services: A/C system repair, HVAC system maintenance

Sharita Gruberg: Just stay away from these folks. I had my condo inspected before buying and the inspector found an issue with the water splitting between the tub spout and showerhead. United Service Specialists sent a plumber who replaced the faucet. I didn't use the shower until after the replacement, at which point I noticed water was spraying out from the new faucet into my bathroom. There was enough water to warp the bottom of my bathroom vanity. I sent photos and they came out the next day and found the faucet they installed was defective so replaced it for no charge. I got an estimate for replacing the damaged vanity but, rather than paying for the damage, they insisted on fixing it. The plumber came back a few weeks later and simply glued a piece of wood over the damage and began insisting the damage wasn't because of the broken faucet, but couldn't identify another potential source of a leak. Since the refused to pay for the damage, I filed a complaint with the DC AG's office but they were unresponsive to the mediator assigned to the complaint. Service: Faucet repair

Todd Reitzel: My gas furnace broke Friday evening; so I called their emergency line at 10:30pm and left a voicemail; received no callback that evening. So I called back next morning at 7:30am and left another voicemail; still received no callback by Saturday afternoon. It's not an emergency line if you don't answer it promptly; so I obviously do not find United Service Specialists dependable.
Response: Hi Todd, I am SO VERY SORRY! We actually have no real excuse. Unfortunately, we "transferred" the emergency phone to a personal cell phone because the person who had it was sick. There was no voice mail on our office phone so we were totally unaware until your message came through on Google, so we did not know the phones were not transferred. We have since called our carrier and got the problem resolved. For the past 25+ years, we have carried and answered phone calls immediately and can only ask for forgiveness and apologize that we missed you. Best, Laura

Sunil Dalal: Positive: Professionalism, Quality, ValueA very professional job. Did exactly as committed in a timely fashion.Despite the holidays they installed the new 50 gallongas water Heater including all montgomery County code required upgrades and a very thorough job. We will recommend them without any hesitation.Service: Water heater repair

Kim O'Neill: Great customer service and also very kind which is important, because people get stressed when there is water in the house where there should be no water, very responsive and knowledgeable, and setting up and confirming the appointment was perfect. Things just flow in a very organized way. The technician Marvin is like a scientist as far as expertise goes, it is clear he knows his stuff but he explained things to me so that I could understand the issue and what to expect for the repair. Around 30 minutes before he arrived I got a text that allowed me to track the service van. I really appreciated that. Our neighbors only use this company so we felt good but now after seeing how they work this is the only place we will use from now on. Prices also very reasonable and the charges make sense. Marvin really knows his stuff and was patient with all of my questions. Highly recommend. Service: Water heater repair

Sean Matherne: We were extremely happy with the work that was done by the sales team and installers. They worked very hard and were very respectful of our home and time. They even helped us bring groceries in. A big bonus was the portable AC that they lent us for free between the time we accepted the contract and when the installation was complete. I would highly recommend this company for any AC needs. Service: Install AC

Sarah W.: Our extremely old hot water heater finally began leaking one night (why is it always at night?) and after a recommendation from our neighbor who also used United for their hot water heater, we called the next morning. Their customer service was top notch: they fit us in for a service call, and the plumber who responded, Marvin, agreed that the unit was far too old to repair (25+ years - it did its job well). He gave us an estimate for replacement, explained the hookup we had that required a specific type of heater, and ordered the unit. His explanation was detailed and specific, and the installation happened the next day. It took only a few hours, and the work is superb: new unit, new pipes around it, a new on/off switch for the water going into the heater, and another detailed, careful explanation of how to care for the new heater, plus instructions on draining it, and reading the different sensors on the side. He also installed a pan below so that if there is another leak it won't reach our carpeting. I highly and enthusiastically recommend United Service Specialists for hot water heater replacement and am relieved to have found a reliable and excellent plumbing company. Service: Water heater installation
Response: Thank you for your 5 star review Sarah! We are so pleased that we were recommended by your neighbor and that we didn't disappoint. Marvin is both an excellent plumber as well as a valued employee who takes care in his work as well as explains everything so our customers understand not only all the options but always has their best interest in mind! This is what we expect from all our technicians and are thrilled to hear in reviews that it is being done!! We look forward to helping you with all your Plumbing, Heating and Cooling concerns in the future! Best regards

Stacie Mruk: Positive: Professionalism, Punctuality, ResponsivenessSent plumber out the same day I called. Impressive text notification introducing my plumber, Patrick, with his photo & info about him. Reassuring as a woman alone in her house for the service visit. Patrick was super friendly & professional.Service: Plumbing leak detection

Laura Hunter: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueVery responsive. Came and diagnosed the leak in our French drain off the A/C unit. Plumber Marvin told us how we could fix it and connected us with his HVAC colleagues to do it for us (newborn and toddler at home make even minor repairs a challenge). They’ve made a loyal customer out of us!Service: Plumbing leak detection

13. Warner Super Service

338 reviews
Warner Super Service
Services
4.4
Prices/Tariffs
4
Quality Products/Services
4
Professionalism
4.7
Client Attention
4.6

Address: 7321 Livingston Rd, Oxon Hill, MD 20745, United States

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: +1 301-567-2001

Guy: Plumber


Review: "Central air conditioning drain pipe was clogged and overflowing."

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Jennifer Rivers: Tony and Kevin arrived to my house, promptly diagnosed the issue, and provided me with several quotes to choose from for the repairs. After selecting my quote, they worked quickly and efficiently to get things working properly again. Both men were very polite and professional! The prices were very reasonable, and the response time from calling, to scheduling, to having technicians arrive was stellar. I would highly recommended these two workers and will definitely be using Warner Super Service again. Services: Plumbing leak detection , A/C system repair
Response: Hi Jennifer! Tony, Kevin and all of our team members at Warner Super Service team thank you for this great feedback, and your continued trust and business. Dave Warner, Owner

Andrei-Jacquetta Taylor: Made an appointment for estimate. However they are requiring $100 consulting fee. But they don’t make that clear when booking the appointment. They ask for payment once they arrive. I will not recommend and use service. I received a call from Customer Service Manager to correct the error. I received a refund within 1-2 days. To correct the issue and I appreciated the response. So I changed my review from 1 star to 5 star based on my experience with CS Manager.
Response: Hi Jacquetta, we are very sorry to hear that your experience with us was far less than satisfactory. We always strive to provide our customers with a 5-Star experience. A Manager will be in contact with you immediately to discuss your experience and amend the situation. Should you need anything else, please call us at (301) 567-2001 and ask to speak to me personally. Thank you, Dave Warner, Owner"

saida bennou: The customer service prior to the rep arriving was wonderful. But, I don’t appreciate a $ 400.00 fee for “overtime pay” for literally coming out for 10 minutes and not doing the work because the price was way too high. I found a reputable secondary company that charged me over half of what y’all quoted and didn’t have to tear into my wall like you said you had to.
Response: Saida, We are sorry to hear you think you received less than 5-Star service with us. We do strive to provide our customer's with cost effective solutions from our trained Senior Technicians. We do charge over-time rates when a technician is dispatched to a customer's house past 5 PM. Our team did offer you an appointment the following day, so you didn't have to pay our standard over-time rate for the non-emergency service you received. A Manager will be in touch with you immediately to discuss this matter further, as we always want to ensure our customer's are completely happy and satisfied with the service they receive from us. If you would like to speak to me directly, please call me at (301) 567-2001. Thank you for your feedback, Dave Warner, Owner

Jim Hiscott: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI have been using this service for over 20 years and have always been satisfied with the work done, be it heating/AC or plumbing. Living in a townhouse complex, they know the idiosyncrasies of the complex as constructed and challenges that may arise because of the way it was constructed in the mid-70s. Good group. Recommend highly.Service: Ductless heating & A/C services
Response: Thanks for taking time to write us this awesome review Jim! We certainly appreciate your trust and loyal business over the years and promise to keep providing the same Great 5-Star Service! Until next time! - Dave Warner, Owner

Jessica Grimaldi: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI was very pleased with the customer service to the quality of service received. My A/C unit needed to be replaced with my crazy schedule they were able to accommodate and get my unit replaced very quickly. The install was very fast and professional. Thank you very much to Tony, Scott, and Technician team!!Service: Install AC
Response: Hi Jessica, The Warner Super Service Team, Tony, Scott, and the Technical Team appreciate your feedback on the 5-Star Service you received from us! We look forward to your next Plumbing and / or Heating or Cooling Service Visit. Until next time, Dave Warner, Owner

Anna Elizabeth: Do not use this company. They installed a unit for me six years ago and when it had issues, they came to check it (after missing 3 appointments) and then entirely broke the unit. Tony, the tech, was really helpful. Ashley, the scheduler, was also really helpful. The others were not. I've followed up and have not heard back. I canceled my service package and yet they continue to charge me. DO NOT USE THEM. You will regret it and have more issues after they leave. Services: Toilet installation , A/C system maintenance , Install AC , Shower repair , A/C system repair

Robert Smythe: This was an emergency service request for a leaking central air system. I placed the call on a Saturday evening, and the service team was there by noon on Sunday. They diagnosed the problem quickly, and made the necessary repairs in less than an hour. I was pleased with their timely response and with the work they did to fix the problem on a hot weekend day!
Response: Hello Robert, Thanks for taking the time to leave us this awesome 4-star review! We're ecstatic that we were your choice for taking care of your homes A/C emergency! We look forward to working with you again and appreciate your continued trust and business! -Dave Warner, Owner

Milton Dove: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueHave used many times before for plumbing HVAC services they have always responded and handled in professional manner. On this occasion the service technician, a Mr. Gonzalez was very knowledgeable and thorough. Highly recommend this company.Service: A/C system repair
Response: Thank you so much for taking the time to leave Tony and the Team this awesome 5-Star review Mr. Dove! We truly appreciate your feedback and we're overjoyed to hear Tony provided you with nothing less than 5-Star Service. We appreciate your continued trust and business and look forward to our next Plumbing and/or HVAC visit! - Dave Warner, Owner

Antoinelle Hansley: The technicians were nice, timely and explained the results of their inspection. However, I never received a list of what was included in the ac maintenance after requesting a few times by phone and in person. Also, I would think that if you are servicing an outside unit that you should remove the leaves out of it.Service: A/C system maintenance
Response: Hi Antoinelle, We are sorry to hear you feel your experience with us was not a 5-Star experience. I did follow up with our Call Center Manager to ensure she sent you the list of what is included in an A/C Maintenance Check. She showed me the email she sent to you on June 1, 2022, which outlines what is included in an A/C Maintenance Check. We hope if you double check your email, you will find it in your inbox or spam folder. Additionally, our A/C Maintenance Check is just a "check". We simply check your thermostat and unit(s) to ensure all equipment is in working order. We do provide additional value add-on's, such as cleaning your system, but that would be an additional expense in addition to the maintenance check you paid for that day. A Manager will reach out to discuss this matter further, as we do strive for 5-Star Service. Should you feel you want to contact me directly to discuss this matter more, please do not hesitate to call me at (301) 567-2001. Thank you, Dave Warner, Owner

tommie adams: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThe plumbers showed up at the time as stated. The work was done quickly an area clean. They also showed me the completed work to my satisfaction. Will definitely use them againService: Drain cleaning
Response: Thanks for taking the time to write us a 5-Star review Tommie! We appreciate your feedback and we're so pleased to hear Jeremy and John provided you with the 5-Star Plumbing service we Promise to provide during each and every call. We appreciate your continued trust and business. - Dave Warner, Owner

14. Ameritec Services

20 reviews
Ameritec Services
Services
4.9
Prices/Tariffs
4.8
Quality Products/Services
4.2
Professionalism
4.3
Client Attention
4.2

Schedule: Closes soon ⋅ 6:30PM ⋅ Opens 7:30AM Thu

Telephone: +1 703-880-4827

Guy: Air conditioning contractor


Review: "As a household compromised of two out of state military members, ..."

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Ameritec Services: what do users think?


Ali S: I reached out to Ivan and his team after my previous contractor decided not to come back and finish the install. Needless to say, I was a little jaded after my previous experience. Ivan reviewed everything, provided me a detailed explanation of what work needed to be done and then sent a quote via email. His price was very fair and more importantly he and his team are clean, polite and take pride in their work. Ivan has been extremely responsive to my questions and followed up to make sure my family was comfortable. I did not have any reservations giving his team access to my house when I was not home; they always considered my wife and infant's comfort when performing work. I'm relieved to have found a local HVAC company I can rely on moving forward.

Matt: I have used Ameritec Services twice, and both times I've been blow away by the quality of the service. Each time I called, I happened to call well after hours -- Ivan returned my call and took me through some basic steps that might correct easy problems. When those didn't work, he came out and early the next day and was able to fix the problem. The first time he came, I was out on a business trip my wife was home. My wife said he was great and did a very thorough job of explaining what the issue with the heat was, and the options for fixing it. The second time, I was home, and he was again able to quickly fix the problem.

Frank Alloy: Every once in a while I get the privilege to meet honest down to earth people who take pride in their word and work ethic...today - I experienced that pleasure. Ivan and his team are attentive and just all around good people. Adding to their repertoire, they are fairly priced and understand the worth of word of mouth reflecting their value, customer service, and standards. This is the type of small family owned business you want to support. As a household compromised of two out of state military members, we are happy to find a service team that gives an out of city, local neighborhood technician comfort.

Dave: I can vouch for the other reviews as well. I had been looking around for specialists in the Fairfax County area and decided on a local Annandale business. Ivan is easy to talk to and got the job done at a great price while explaining everything he would do before he started. A year later, I had a question and he remembered the specific custom work he had done at my home. Instead of charging me for a quick visit, he gave me some information over the phone that solved the issue. I would definitely recommend Ameritec Services to anyone looking for HVAC expertise.

Jill Ellis: I wish I could post ten stars for Ivan at Ameritec. He has looked at our AC unit twice, and both times he was fast, professional, and honest with us. His fees were beyond reasonable. He went above and beyond - checking and cleaning our filters, topping off fluids. We really appreciated both visits and will enthusiastically recommend Ivan to all of our friends. Thank you!

Nick Tiernan: I called Ivan in the morning. This is after not having AC all week and while working with another contractor. The other contractor never addressed the issue. Anyways, Ivan said he could come over that day. Ivan was early and he walk me through everything. He was nice and knowledgeable. He's quote was very reasonable and he provided super service.

Scott Martin: I was looking for a contractor to replace my aging furnace, AC, and gas water heater, and I could not have picked a more professional and reliable contractor. I ended up installing a Carrier gas furnace + AC evap/condensing unit, Aprilaire steam humidifier, and gas water heater. Why they were fantastic:: * Honest upfront pricing * They listened to my needs, and did not try to up-sell me on equipment I did not need * All equipment was new and in great condition * During installation, they called or texted the evening before, and in the AM before arrival (*VERY* rare with contractors these days) * They advised me of other services they offer, but did not try to push anything on me * They left no trace that they were there Wonderful people. I will recommend to folks who are looking for HVAC repairs or installations. Thanks!!

Mary Ann Warner: I agree with all posts - this company deserves 10 stars! Ivan and the whole crew are very professional, show up on time, complete the work they say they will do and take care to walk you through what they did. A small business I am fully behind. They know customer service and how to treat their customers with respect. I am so glad I found them. Thanks Ivan and Maria!

John Peter Levesque: I was very pleased with the service. The tech showed up when stated, was very respectful to our house (wore the booties that my wife insists on to keep the floors clean), and completed the job (installing digital thermostat) quickly and at the quoted price. I would highly recommend their service.

Joe M: I have used more than several HVAC companies over the last 25 years, and a few years ago found and used Ameritec and then just last week, called them again for a problem with the boiler. I could not be happier as they have been honest, fair and more importantly, they knew what they were doing. It's a family business and they just seem to care about what they are doing. I have used them for both A/C and heating repair, and would highly recommend.

15. Presidential Heating & Air Conditioning, Inc.

728 reviews
Presidential Heating & Air Conditioning, Inc.
Services
5
Prices/Tariffs
5
Quality Products/Services
4.7
Professionalism
4.8
Client Attention
4.4

Address: 8000 Cessna Ave, Gaithersburg, MD 20879, United States

Schedule: Closed ⋅ Opens 7:30AM Thu

Telephone: +1 301-670-0851

Guy: HVAC contractor


Review: "They also installed one of my central ac units."

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Presidential Heating & Air Conditioning, Inc.: what do users think?


djamil fertikh: Our Furnace decided to let us down in the middle of February while the temperature were frigid. The part that needed to be replace was at least8 weeks on back order if not more. So I decided to replace the entire furnace an amazing which was approaching its end of life anyway, plus I have a little one at home and I am a brain cancer patient on an experimental deice which doesn't work well in cold temps. what company!!!...fantastic experience all the way around from Glenn Hoffacker (comfort consultant) who come to our place to assess what will be needed. He was an amazing, clearly very experienced gentleman. I am so glad they send him. He worked with me on pricing. Their prices are very competitive. Ask for him if you are able. work schedule for next day. Dave and Jason were here and get us up and running in few hours. They were amazing. They rolled out a carpet from the front door all the way to the furnace cabinet. They did a great job and left the place spotless. Their support service (Lesley , Gina) were very helpful as well. Thank you a thousand time. Service: Installation

Robert Teachout: I was notified by text when the tech was on his way, which included a map that tracked his travel to my home. The tech was respectful, putting on mask and paper shoe covers. After a brief inspection, he quickly resolved the issue that was causing a banging noise in the fan, explaining what he did. After completing the maintenance portion of the visit, and BEFORE installing, he asked whether I wanted to get a replacement filter and humidifier pad (no on the filter and yes on the pad). He showed me how to replace the pad and how to properly use the metal electrostatic filter I have, which will save me money going forward. The service was prompt, scheduling a breeze and the price very fair. Would recommend! Service: Heating system maintenance

Vj Vj: Presidential Heating has very knowledgeable and trustworthy technicians. The work performed on my heating/air system was very professional and the technician was very personable and competent. He provided me with very helpful feedback for maintaining my system. The office staff are very professional as well; they are helpful with all questions and follow-up if needed. Awesome customer service! 👌🏽

Peter Cohen: Our heat pump compressor decided to quit on us and our system went on auxiliary backup heat. I called Presidential due to the number of high positive reviews on Google. They were able to come out the next day and diagnose the problem. Unfortunately the heat pump needed to be replaced so I decided to purchase a new heat pump and furnace/blower. The sales representative from Presidential was very helpful and offered options in every price range. I purchased a system on a Friday and Monday it was installed The installers showed up on time and were very professional. The new unit is working great! I would highly recommend using Presidential! Service: Heating system installation

Allyson Drysdale: I cannot recommend Presidential enough. We had a heat pump issue that caused a lot of unexpected logistical challenges (none of which were related to Presidential.) Gina and Juan were communicative, professional, dedicated to helping us fix the issue, and extremely kind. They went above and beyond to help us and I wholeheartedly recommend them if you are looking for a trustworthy company that cares about their customers. Service: Heating system repair

Judith Dollenmayer: Geena, the Service scheduler, was MORE than helpful on a very short timeline, as my house sells in early March. A gas valve needed replacement, and both she, the service mgr, and Juan the techie thought they had the correct part; they did not, but we will work out an addendum to the sales contract. And Presidential did not charge me for this unsuccessful visit. A good, honest company. Services: Heating system maintenance , Heating system repair

Joan Hurley: Positive: ProfessionalismPresidential is the best company we work with! I especially like the way they interact with us. The atmosphere in which they operate is professional. I like the way they let me know the interests of the technicians. Presidential has the most knowledgeable technicians and do outstanding work! Thank you!Service: HVAC system maintenance

Morgan Ladd Harlan: The fan motor for our AC was burned out, and fortunately we were able to provide part numbers so that Presidential could have the part on hand. Juan from Presidential arrived at the beginning of the 4-hour quoted window with the correct part, and after a brief check to make sure nothing else was wrong, replaced the fan motor within 45 minutes while also tutoring a newer tech. Both techs were pleasant, polite, and friendly and I would not hesitate to engage Presidential again. No BS, no upsell, just checked to make sure they were doing what really needed to be done and did it. Thanks to Gina (dispatcher) and Juan and all the team at Presidential. Service: A/C system repair

Chuck Ray: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueExcellent service. Technicians were very knowledgeable, did a very thorough review of the work performed and left the work sight cleaner then when they started the work. I'm am very happy with the work and would definitely recommend you use them for your HVAC maintenance needs.Services: A/C system maintenance, Repair HVAC, HVAC system maintenance

Shuchen Dang: I replaced an old heating and air conditioning system by this company, my exiting system was very old. Technicians Andrew and Marvin took time to re-route ducting. They are very professional and polite. I would recommend this company to perform all services.

16. Michael Bonsby HVAC and Plumbing

441 reviews
Michael Bonsby HVAC and Plumbing
Services
4.9
Prices/Tariffs
4.4
Quality Products/Services
4.3
Professionalism
4
Client Attention
4.9

Address: 7950 Cessna Ave, Gaithersburg, MD 20879, United States

Schedule: Open 24 hours

Telephone: +1 301-990-7970

Guy: Air conditioning contractor


Review: "Great price, fast efficient HVAC installation, very timely service."

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Tom Rhodes: I am very pleased & satisfied with the representatives, technicians, & work done by the Bonsby Heating & Air Conditioning Company in replacing & installing my new furnace system. The furnace was delivered within a few days, installed by experienced technicians, & operating successfully within the day. Further, the technician cleaned up the work area afterwards & provided clear explanations to me of system features & operating procedures. I would have no hesitation of working with this company again. Service: Heating system installation
Response: We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Kim Vu: A/C failed at 8pm on a Friday before a long weekend with 90+ heat coming. Michael Bonsby team were incredibly responsive, going so far as to call back less than 30 minutes later to ensure we could get on the emergency schedule first thing the next morning. Technician was super polite, explanatory, and effective, and had our system back up and running within a few hours. Would highly recommend! Services: Repair HVAC , HVAC system repair

Leslie Hill: Michael Bonsby replaced old, leaking return air ducts on our row house roof and performed annual maintenance on heating and cooling equipment. They are professional, responsive, and do outstanding work. Their quotes are detailed and reasonable and they take the time to answer all your questions. I would recommend them for any HVAC project. Services: HVAC duct & vent installation , Heating system maintenance
Response: Feedback like yours is valued by every team member here and it gives us the motivation to continue working hard! Thanks again

Licia Routson: This company was great starting from David the salesperson who provided us with 3 estimates to choose from and guided us thru the purchase and prompt installation of our heat pump and air handler. He gave us a good price and excellent warranty and also lots of information. Once, we agreed on the system, we were contacted with an installation appointment for the next day. The excellent team of Mo and Miguel came thru the snow and managed to install our system the same day. They were on time and professional and stayed until they were all done and the system was up and running. I would highly recommend this company! Service: Heating system installation
Response: Just wanted to let you know how much your review means to us! We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again!

James Kovakas: Positive: Professionalism, Punctuality, Quality, ValueJuan and Jason did excellent work at my home. They removed the old equipment and installed the new Carrier HVAC system, which included a gas furnace and AC compressor. They were prompt, careful and a pleasure to work with. I would highly recommend Michael Bonsby for HVAC service.Services: Heating system installation, Install AC
Response: James, We are thrilled to hear that you had such a positive experience. I will let Juan and Jason know, it will make their day! Thanks again :)

Katie Erickson: Ryan O'Connell installed a water softener for me and changed out the pressure reducing valve, after testing for both water hardness and pressure. He was professional and friendly, explaining everything he was doing and why in an easy-going and confident manner. The work was done efficiently and the work area was left cleaner than he found it. I would highly recommend Ryan and Michael Bonsby.
Response: It is not every day that we receive feedback as thoughtful as yours. We sincerely appreciate the kind words! It truly makes our day!

Steve Hughes: Michael Bonsby is the third HVAC company we have tried, and they are far superior to the other two, including the company that installed our system! Their technician Davontay is the most knowledgeable and informative HVAC technician I have met, and he immediately made far more effort to address my problems than the other companies. He was very professional, helpful, informative, and friendly. We are signing up for a service agreement! Services: Repair HVAC , HVAC system maintenance
Response: Thank you so much for taking the time to leave such kind words. This will absolutely make Davontay's day. I am so happy that you had a wonderful experience!

Zachary McCleese: Positive: Professionalism, Punctuality, Quality, ResponsivenessClifton was knowledgeable and answered all of my questions. He quickly diagnosed the problem and was clear and up front about pricing. He worked quickly and got my A/C up and running. I would recommend Clifton and Michael Bonsby to anyone looking for a great technician and a quality company.Services: A/C system maintenance, A/C system repair
Response: Thank you so much for taking the time to share your positive experience with us. It truly makes the technician's day to hear that their hardwork was noticed! We really appreciate it!!

Ashley Szofer: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueGreatly appreciated how responsive and informed the team at Michael Hornsby is. They were willing to coordinate with my neighbor and I to get both of our HVAC systems replaced in quick order. Knowledgeable about our building and options and didn’t try to oversell!Services: Heating system installation, A/C system repair
Response: Your review made our day! Our whole team works very hard to keep our customers happy, Thanks again !

Marc Weinshenker: Positive: Professionalism, Punctuality, Quality, ResponsivenessRyan O. was dispatched to repair a leaking hose bib. He first determined that it could not be repaired (it was old and could not be disassembled). He returned at a later date and did a very good job with the replacement. Overall, Bonsby was very responsive and communication was also great.
Response: Thanks so much for the kind words!

17. Cool Breeze Plumbing, Heating & A/C

353 reviews
Cool Breeze Plumbing, Heating & A/C
Services
4.3
Prices/Tariffs
4.2
Quality Products/Services
4.1
Professionalism
4.2
Client Attention
4.9

Address: 18918 Premiere Ct, Gaithersburg, MD 20879, United States

Schedule: Open 24 hours

Telephone: +1 301-879-3400

Guy: HVAC contractor


Review: "The installation crew was very courteous and cleaned-up after themselves."

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Cool Breeze Plumbing, Heating & A/C: what do users think?


Benjamin Houle: Cool Breeze installed and replaced my entire HVAC system last summer. Very competitive pricing and responsive installation times given the shortage of materials. Called on them recently for a furnace repair, they arrived same day exit properly and responded to another call the following day for an unrelated repair on my some pumps. Very pleased with them overall and would highly recommend Services: Repair HVAC , Plumbing pipe repair , HVAC system maintenance , Plumbing leak detection , Install AC
Response: Thank you for your 5 star review, we are pleased to know you are satisfied with our work.

Jamie Rodgers: Cool Breeze has exceeded my expectations. We have used their service many of times and their pricing is always upfront and employees go above and beyond to satisfy their customers. They thoroughly explained how our system works and have done a great job giving our system the best quality of life. We recently had a new system install and the process was very quick and easy. The owner Ron gave me many of options to choose from and ensured I was getting the highest efficiency. They are always available to ensure our needs were met to the fullest. Thank you Cool Breeze Team! Services: Cleaning , A/C system repair , Repair HVAC , Installation , A/C system maintenance , Heating system installation , Install thermostat , Heating equipment repair & installation

Jeff Wilks: Positive: Professionalism, Punctuality, Responsiveness, ValueTechnician was extremely knowledgeable and found the cause of an issue to be a short from wiring insulation being worn against the metal housing. He even had a picture of a previous unit with a similar problem. Excellent work and fair price for the fix. My first call for HVAC issues where I live will be Cool Breeze.Service: Repair HVAC
Response: Thank you for your 5 star review, we are pleased to know you are satisfied with our services

Rob: Summary: This review is for Cool Breeze. Although the work was completed in Oct 2020, I waited until most of my basement was finished (i.e. final inspection) before posting a review. Overall, Cool Breeze did a fantastic job replacing my three HVAC systems. They also installed additional ducting in the basement. I would hire them again in a heartbeat. Background: We have three HVAC systems/zones that condition the air in our house. With the older HVAC systems, the repairs began to get expensive (e.g. AC ran out of R-22 freon) and we were planning to get the basement done within the next six months. With Spring and Fall being the best times to install HVAC systems, we opted to have the HVAC systems replaced in October 2020. We also wanted to add zones and branches (supply/return vents) at the same time in preparation for completing the basement. We conducted alot of research and narrowed down our choice to Carrier and Bryant brand systems. Eventually we settled on purchasing new Bryant systems. Picking the HVAC brand is only half of the solution. We read that alot of HVAC systems break down because the HVAC contractors didn't install them correctly. Therefore, it was important for us to choose the right HVAC installer to perform the installation. To decide on the HVAC installer, we created a spreadsheet of all possible Bryant HVAC installers in our area (within 25 miles). We filtered out the ones that were not Bryant Factory Authorized Dealers and NATE certified. We also looked at reviews and ratings on BBB and Angies list. Finally, we called about 5 Bryant HVAC contractors to come in an give us a price estimate. After all of our reseach, we decided to go with Cool Breeze. The Review: We met with Ron, owner of Cool Breeze, a few times during the selection process. Ron was a middle-aged man with a good sense of humor. I mention age here because one of the contractors / owners I met with made me feel like he would retire within the next 10 years and I didn't know what would happen to the 10 year warranties if that were to occur. At times, he was a little tough to get ahold of since he was extremely busy, though I left messages with his assistant instead of calling him on his cell phone. Ron was one of the only contractors that was transparent with me by explaining everything and not being pushy. I felt like he wanted to work with me instead of forcefully trying to drive the project in a direction that I didn't want. We agreed that it was better to take the time in order to ensure a quality installation than to rush through the project. He also came in with the most reasonable price for everything I needed. The rebates and discounts were broken out on the proposal so it was obvious he worked hard in finding all of the rebates and discounts that could be applied to my project. The project took 3 weeks to complete. One of the most impressive things was the thought put into where and how the components would be installed. All of the components and wires were neatly installed and organized in a very efficient manner. During the project, all property and flooring was protected to avoid damage to my home. Although there were a few things missed such as a missing logo on the air conditioner and supply vent which was not painted black like the others, Ron and his team corrected each of these issues withouth hesitation. Almost one year after completing the HVAC project, the basement finishers noticed that there was a duct that wasn't properly connected. When I told Ron about this, he had absolutely no problem coming in and fixing the issue. Overall, we are extremely happy with our HVAC system and our choice of Cool Breeze as our HVAC vendor. We would definitely hire Cool Breeze again and we recommend them to everyone. To get a sense of how much I appreciated their work, I have prepaid 10 years of maintenance on the HVAC systems from Cool Breeze. Thank you Ron and team for a job well done! Services: Installation , A/C system maintenance , HVAC duct & vent installation , HVAC system maintenance , Heating system installation , Install thermostat , Install AC , Heating equipment repair & installation
Response: Thank you for your 5 star review, we are pleased to know you are satisfied with our work.

Andres Naim: Incredibly responsive. Called at 8pm on a Saturday and had someone over first thing on Sunday morning to fix the issue. Brandon was a very knowledgeable and thoughtful technician and Danielle was very responsive, clear, and reassuring. Overall great experience

Renee Drummond: I have been a customer of Cool Breeze for over 15 years, and feel it's important to compliment excellent customer service. We had a problem with our HVAC system which required a new part. Tasheika Dorsey was tremendously helpful through the whole process, which required securing a new motor, having it shipped, and having it installed. Thank you Tasheika for all of your help. Additionally, I would like to thank Chris who came out late in the evening to install the new motor. Service: Heating equipment repair & installation
Response: Thank you for your 5 star review, we are pleased to know you are satisfied with our work.

Y O: The repair performed on my air conditioning handler was sensational. Tech Rene figured out within 5 minutes the cause of the short circuitng that we have been dealing with for the last two years. In fact, the same issue was assessed and repaired on four separate occasions. I couldn't believe how quickly he identified the source. He showed me exactly where the issue lied and how it caused the system to shut down. I can't thank CoolBreeze and Rene enough. Service call requested at 8am; appointment set same day around noon; problem solved in and out in about an hour or so. Thank you for exceptional service. Service: HVAC system repair

Kathy Sault: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe had Cool Breeze Plumbing, Heating and A/C install a new furnace and A/C system. They are very professional, very prompt, courteous, and thoroughly explained the systems and how to maintain them. They are very reasonably priced and gave us options to replace or to repair without pressuring us.Services: Installation, HVAC system maintenance, Heating system installation, Install thermostat, Install AC, Heating system maintenance
Response: Thank you for your 5 star review, we are pleased to know you are satisfied with our work.

J Vn: Positive: Professionalism, QualityOur Cool Breeze TECH David was very thorough and cleaned our two units with the time and care that will help them work more efficiently in the future. He was very informative about what work he was performing.Service: HVAC system maintenance

Tom McNamara: I tried 3-4 other local big guys before calling Cool Breeze (via Angi). Almost no one called me back, when they did they were inteee to step in quick calls and billing. I asked for someone to troubleshoot the system and they confidently sent Brandon. He walked me through the issue and sent me a quote in 1-1/2 days. Professional group for those of you sick of chasing the contractors to complete work. Very happy so far, responsive and knowledgeable. Service: Heating equipment repair & installation
Response: Thank you for the 5 star review, we are pleased to know you are satisfied with our service.

18. L.R. Bennett, Inc.

9 reviews
L.R. Bennett, Inc.
Services
4.8
Prices/Tariffs
4.2
Quality Products/Services
4.7
Professionalism
4.5
Client Attention
4.2

Schedule: Open 24 hours

Telephone: +1 703-765-3543

Guy: HVAC contractor


Review: "He agreed and scheduled Us for quick service."

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L.R. Bennett, Inc.: what do users think?


Bill Stillwagon: Called several companies to get Our A coil cleaned and furnace check for winter, everyone was too busy to clean the coils ! A friend recommended L.R. Bennett, I e-mailed and got a quick telephone callback from Randy, the owner. I explained about Our Grandchild's breathing problems and the need for cleaning the coil. He agreed and scheduled Us for quick service. The Techs came, completed the cleaning and inspection, gave Us some helpful suggestions, were very professional. Thank You to a great company, who still cares about their Customers, We're customers from now on ! .......I highly recommend Them ! Services: A/C system maintenance , HVAC system maintenance , Repair HVAC
Response: Thank you Bill it was our pleasure and we appreciate our customers and try our best to listen to their concerns and needs. Please know that we are here for you. Randy Bennett

A Jones: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueEfficient and professional service to fix a kitchen faucet issue. Problem solved quickly!Service: A/C system maintenance
Response: Thank you for your compliment. We were happy to help. We appreciate your kind words and look forward to doing business in the future.

John Doe: Not good is too good of a review. Randy Bennett was rude, disrespectful and arrogant. He started my renovation and in the middle of the remodel he left the job for 2 months so he can work on a bathroom renovation. Granted it may have paid him more money but you do not leave a customer hanging for 2 months, stalling the completion of their renovation. He is only in it for the money and yes, he does overcharge for his work compared to other plumbing and HVAC companies. When he decided to comeback to complete that section of his job he did it incorrectly and had to come back 2 other times to fix leaks. He also lied stating (in the middle of the project) he was not made aware of all that was part of the job...I was there when everything was explained to him. He then stated to the head contractor he would finish the job of hooking all sinks, stove, water line to refrigerator and outside water line (that was disconnected during construction), long story short he refused to do so and left me and the renovation project incomplete again. His reasoning, he stated he was not informed that was part of the project he was hired for. What makes it worse is that the head contract had already paid him for the work to be completed. Randy is dishonest and not trustworthy, obviously only in it for the money and if the amount is not sufficient for what he originally signed on for he leaves the job and the customer in a bind.
Response: John Doe, To start, anyone that knows me knows I am not disrespectful and I take my job very seriously as an owner and a qualified technician for multiple trades and couldn't have accomplished 38 years of business and you can see that here on this Google site with my previous compliments by all of my valued customers. Your complaints above were never spoken about to the General Contractor whom I was a subcontractor. They have never mentioned any of these issues to me other than a couple minor things that we gladly resolved in a timely manner. The contractor started this project during the Pandemic and we fought for supply houses being open and materials being available and the risk of Covid during this project as well wearing masks and staying our distance according to the CDC guidelines. Fairfax County had their issues with how to issue permits and virtual inspections that took an extremely long time which were all approved with no delays. It was a difficult time for everyone agreed. There were extra tasks that were above the original contract/ proposal written to the General Contractor and were discussed prior to any work being done. Those items included the kitchen work which was not on my scope of work with the GC but were approved and were accomplished in a timely manner. My position is I provided more than the contract/proposal and completed the project per plan and I would gladly offer any warranty repair issues as agreed like I would for everyone we work with. Please speak to your GC if you need anything further from us. Thank you for the business.

Robert Straus: L.R. Bennett is amazing and trusted by the most wealthy and influential families in the northern VA area. Their team is made up of hard working plumbers, master plumbers and HVAC technicians who I've known my whole life and trust, which we all know isn't something to take for granted these days. Randy Bennett has integrity when many don't which makes their plumbing business the go to solution for emergency calls, sewage projects, and work for Federal, State, and Local Government.

Rick Lee: Thank you Randy and your team for all the work you have done to our home. You will be the only call we make when something needs repair at in our house. The professional quick response, attention to detail and quality of work in our time of need is greatly appreciated.Larry
Response: Thank you for taking the time to leave this feedback, Larry. It was a pleasure working with you!

max olson: L R Bennett Plumbing is great. They are extremely professional and very organized. I love doing business with them

Sherri Peck: Good plumbing and HVAC repairs.
Response: Thank you

Jon McCone: Great people and fantastic service!
Response: Thank you Jon we appreciate your business

Damien Brown: Service: HVAC system maintenanceCritical: Responsiveness

19. DP Auto Service

213 reviews
DP Auto Service
Services
4
Prices/Tariffs
4.8
Quality Products/Services
4.7
Professionalism
4.9
Client Attention
4.2

Address: 4940 Connecticut Ave NW, Washington, DC 20008, United States

Schedule: Closed ⋅ Opens 8AM Thu

Telephone: +1 202-966-0408

Guy: Car Repair Shop


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Corey Guen: I've been a DP customer since I moved to DC in 2019, for a variety of needs. They've always been upfront, efficient and effective. I can't stress enough how much I appreciate the attitude David and co run their business with, I always feel like I'm being given straight, fair answers and charged reasonable prices. I trust them wholeheartedly with my car, which is about the highest compliment I can pay a business, particularly one where the expertise imbalance between customer and business is such that it would be easy to charge for work that isn't necessary. Many shops give in to the temptation, but multiple times I've asked whether certain services would be necessary and been told no. DP is great and deserves your business, and I will be sad to eventually move and need to find someone else to replace them.
Response: We appreciate your trust, and you can always count on receiving professional, upfront service from our team, Corey. Thank you for taking the time to write this excellent review and share your experience. While it will be sad to have you move eventually, we'll be here for all your auto needs until that time comes. See you next time! -Maureen Hurley-Jung, Manager

Amanda Andrade-Rhoades: DP Auto is the best! I've been coming here for years because it's the only place I feel like I'm not being taken advantage of for my lack of car knowledge. David is always generous with his time, advice and explains what exactly my car needs and why, which is really helpful. I've lived across DC and I still go to DP Auto every time, because I trust the service and David is transparent about pricing. It's the only auto mechanic I recommend to my friends who are also unfamiliar with car repairs. Service: Brakes
Response: Thank you for sharing your trust and support, Amanda. We'll always take the time needed to explain any needed repairs and make sure you get the best pricing possible. If anything comes up in the future, we're here for you. -Maureen Hurley-Jung, Manager

yan zheng: Been going to DP since 2012. David's team is great and the prices are fair. Only complaint is that they have been getting more and more popular! Make sure to get there early.
Response: Yan, no matter how popular we may get, we'll always be here for you! You can always count on fair prices from us. Thank you for being a loyal customer over the years and showing your support for our team. Just let us know if you need anything. -Maureen Hurley-Jung, Manager

Will Bonner: My friend and roommate, Ethan, referred me to these guys and I’m very glad he did! I’ve been to DP three times now with various car issues, and they’re always very clear about what the problem is and how to fix it. David and his crew are always having a good time and it’s clear that they are enjoying what they do, which makes the trip there so much more bearable. It seems like the rest of the reviews agree with me on this. They have gained my trust and as long as I’m in DC, I will always head to DP for any auto issues I encounter. Thanks again!
Response: You'll have to let Ethan know how much we appreciate that recommendation, Will! It's been our pleasure to provide a helping hand when an issue pops up, and I'm proud to know you can count on a few good vibes from the folks here while you're around. Just be sure to let us know the next time we're able to help. -Maureen Hurley-Jung, Manager

Emily Guskin: Dave is the best mechanic. I have a 20 year old car that I hope to drive for 20 more years because of Dave. I have never been condescended to by anyone on his staff and never feel ripped off. In fact, he often charges me less than his estimate and regularly tells me not to bother to fix some stuff. He also lets me order after-market parts myself and then I just pay his team labor costs. Everyone who works there is nice, enormously competent and clearly enjoys their work.
Response: Emily, we're really happy you could stop in! Hope you'll be back our way again. -Maureen Hurley-Jung, Manager

Maurita: Positive: Professionalism, Punctuality, Quality, ValueThe mechanics at DP Auto Service are very competent, and reliable. I would not hesitate to recommend them other car owners.Service: General repairs & maintenance
Response: Maurita, you can always rely on our team for a job well done. We appreciate you taking the time to leave such a wonderful review. If you need anything in the future, we'll be here for you. -Maureen Hurley-Jung, Manager

Tristan K.: Great people here, especially David, the owner. As a person with only basic car knowledge, this is the first time I've ever really felt like I could trust a mechanic. Just down-to-earth good people and good work. Fast repairs, friendly people, personalized service, inexpensive, and never a hint of them trying to upsell me or charge me for things I didn't need. Getting my alternator replaced cost me about half as much here (including parts and labor) as another place that I had look at it. I can't recommend this place enough; I'll be coming back to DP Auto Service whenever I have any other car issue. You should too. Services: Tires , General repairs & maintenance , Electrical , Oil change , Battery , Electrical repair
Response: No matter how much prior knowledge about vehicles you arrive with, you can always depend on our team for an honest answer or an accurate diagnosis of the issue, Tristan. I'm grateful to see our team made the right impression while replacing that alternator, and I hope you'll let us know if there's ever anything more we can do for you. -Maureen Hurley-Jung, Manager

Duncan Bishop: Quick turnaround and easy to work with. Prices better than most places nearby.
Response: Duncan, we're glad we could offer you a quick turnaround and reasonable pricing. Thanks for showing your support with this great review. If you need anything, just give us a call. -Maureen Hurley-Jung, Manager

Adrian Salsgiver: I'm lucky to have these guys in my neighborhood. I told them I needed a new spare tire and they hooked me up the next day.
Response: Adrian, we're lucky to be a part of such a great neighborhood and help out customers like yourself when you need us. Whenever you find yourself in a pinch with your vehicle in the future, feel free to stop in! -Maureen Hurley-Jung, Manager

Dennis Nguyen: DP Auto Service is awesome! I had a check engine light illuminated. I have a device to get the fault code. I also did hours of research trying to figure out what was wrong and what part I needed. It had something to do with an oxygen sensor. I purchased a sensor and called in to have it replaced, letting them know what sensor I had. Lo and behold, I got the wrong brand and not the original equipment manufacturer, and instead some aftermarket part. DP Auto told me to look up the part for a specific brand that Toyota's use, and I did. While Lexus (owned by Toyota) was quoting me $420 for the parts and labor plus a mandatory $150 diagnostic fee, I panicked a bit and said no. The dealership was charging $237+tax for the part alone! I went the route of doing the diagnostic work and ordering the part myself for about $65. I went to DP Auto and got the part replaced the day of in about an hour The cost was very fair for the labor. To sum it up, I took a chance, did the diagnostic, and it's on me if it didn't work out. However, I have no more check engine light and couldn't be more relieved. I hate those dash board warning lights, and I've put this off for too long.
Response: Hey there, Dennis. We know we reached out on your other review, but we wanted to touch base here as well to thank you for your support. We're thrilled that you were pleased with our work and service here! -DP Auto Service

20. Metro Motor | Capitol Hill Exxon

98 reviews
Metro Motor | Capitol Hill Exxon
Services
4.9
Prices/Tariffs
4.4
Quality Products/Services
4.6
Professionalism
4.2
Client Attention
4.5

Address: 339 Pennsylvania Ave. SE, Washington, DC 20003, United States

Schedule: Closed ⋅ Opens 7AM Thu

Telephone: +1 202-547-4054

Guy: Car Repair Shop


Review: "Would recommend for anyone in DC"

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Metro Motor | Capitol Hill Exxon: what do users think?


Rodrigo Arandia: Highly recommend this place. Woody provides great service. They are honest, efficient and do good work. Additionally, they do a great job at following up and reminding me of services needed. Highly recommend.Services: Oil change, General repairs & maintenance

Duncan Hill: Woody has helped me out twice! Once whenI had a flat and he drove to my car, put in air so I could get to his shop and then repaired the tire in about 5 minutes. He only charged me $15. I decided to go to him for a large repair job and his work was great, and his prices were honest. Really appreciated him working with me to get to price I could afford. Couldn’t recommend him more highly.
Response: Thank you for taking the time to recommend our Capitol Hill auto team! We're glad to have been able to help you out in a pinch, Duncan. Hopefully, you'll stop in to one of our many DC auto shops the next time your car is due for maintenance, and we can help you prevent this from happening again!

Randy Glantz: Positive: Professionalism, Punctuality, Quality, ValueMy wife and I have had both of our cars (Honda Fit and VW Golf) serviced here regularly for the past several years. We are very pleased with the quality of service and professionalism of Woody and the whole team at Metro Motors/Capitol Hill Exxon. Highly dependable: they make sure the work is done reliably, on-time and on budget.Services: General repairs & maintenance, Battery
Response: Thank you for taking the time to recommend our DC auto shop, Randy! We definitely prioritize making sure our customers feel empowered to make the right decisions for their vehicles, and are glad you enjoyed your experience.

Carmine Faul: I have a Honda Element. Metro Motor here and at the Capitol hill Penn Ave were great. I had an issue with my alternator, and on the way to AutoZone to buy a new one, my battery ran out of juice. It was late at night, and I called around. I spoke with Woody at Metro Motor at Capitol Hill and he quoted me a price that was 300$ lower than the honda dealership. I got a tow, and by my own fault, was dropped off at Metro Motor | Penn Ave before I realized the difference. Dontaye at Metro Motor | Penn Ave welcomed me with open arms, even though it was closing time. He worked with Woody at Metro Motor Cap Hill, and Dontaye honored the price I was quoted from the different location. During the process, he troubleshot and found several blown fuses and replaced those free of charge along with my alternator which had gone. He was great at communicating with me through the process. Woody followed up with me as well the morning after I dropped off my Element and was very helpful throughout the process. It has been about two months now and my car is running great. Thank you to both Metro Motors!
Response: We're glad to have helped you out of a sticky situation, Carmine! Thanks for sharing your experience with our Capitol Hill auto team and their work. Feedback from customers like you is extremely helpful for our DC auto shops!

briget chamness: Friendly, fast and fair. Brought my car in at 7:15 am for an oil change and to have a weird rattle checked out. Received a call shortly thereafter detailing what needed to be done and alerting me to some minor additional work (new filters). Picked my car up at noon and paid a reasonable and fair price. I’ve always found Metro Motor to be honest and helpful. Services: Air & cabin filter replacement , Oil change
Response: We're happy to help, Briget! We want all of our customers to feel comfortable coming to our auto repair shops with anything that's troubling their vehicle.

James Callahan: Woody is about as honest and fair a mechanic you can ask for. Would recommend for anyone in DC

Patrick Marshall: Positive: Professionalism, Punctuality, Quality, ValueCan't say enough good things about Gomez and the guys here. I dropped in to ask for help hanging a sissy bar on my motorcycle that I didn't have the right tools for. They not only provided the tools, but all helped out to get it installed quickly, and they were incredibly friendly. Definitely recommend them.
Response: Glad we could lend a hand, Patrick. Feel free to stop by our auto repair shop any time your bike needs a tune up!

Jessica DeMaio: If you're looking for a mechanic you can trust, come to see Woody. I've been taking my Hondas to his shop for years and I always count on him to tell me what my car actually needs without worrying if it's actually true. Always quality repairs every time.Service: Steering & suspension repair
Response: Woody is one knowledgeable guy! Happy to hear you've had a good experience at our auto repair shop, Jessica.

Lindsay Porter: Positive: Professionalism, Punctuality, Quality, ValueWe have taken our cars to Woody and team for several years now. They are always up front, honest, and very knowledgeable. The pricing is fair, if not great, for the area. Highly recommend!Services: Wheel alignment, Oil change, General repairs & maintenance, Steering & suspension repair
Response: Thanks for trusting Woody and our team!

Rick McNerny: I wanted to share a great experience for anyone traveling through the DC area or a resident. My wife and I were mid road trip when the right front bearing in our van failed. After calling AAA for roadside assistance and picking a garage from some quick road side review reading here on yelp, we picked Metro Motor as they were the closest to where we were broken down. Ben, the tow truck driver, was awesome and also happened to be from the Metro Motor team. He got us safely off the highway and over to the garage right away and was in contact with us via cell to make sure he found us a quickly as possible...awesome guy. At the garage we met Caesar and the rest of the team. Even though it was way after hours everyone was working since they had customers to serve. These guys hustle! Caesar and I had a quick chat where I tried to explain the sound I thought might be a bearing self destructing and then he queued us up to be next in the garage to see what really failed. He said to check back in an hour so we went to grab some food and in an hour checked back. It was as I guessed and Caesar confirmed that our bearing was no more. He thought he could get us back on the road the following day so we booked a hotel room and waited to hear back. Come 11pm we got a call from Caesar who had found the parts needed, drove out to get them and then was going to keep working through the night to get things back up and running! Amazing! The next morning we got things sorted out paperwork wise, had a nice chat with the rest of the guys in the garage and though we had a surprise 24 hr stop in DC, we were back on the road. Did I say amazing yet...these guys are great. There were no surprises, everything was explained clearly from what had failed to what steps were next to get us back on the road safely. The overall cost of the work was more than reasonable and considering I'm writing this review 3 weeks later tells you the quality of the repair (and that I like to test out work before I write a review). Everyone at the garage from Caesar to the cashiers and everyone was friendly, courteous and just awesome in how they treated two travelers making an unplanned stop. If you break down or if you need some work done and these guys are nearby don't hesitate. These guys are fantastic! Service: Steering & suspension repair
Response: Thank you so much for the great comments and for supporting our local service center!

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