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Bathroom supply store
1. Ferguson Bath, Kitchen & Lighting Gallery - Washington
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· 29 reviews
5225 Wisconsin Ave NW #100, Washington, DC 20015, United States
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mikki freidkin: Excellent experience. I’ve been working on building a home and I have found Ferguson to have an exceptional selection at fair prices. Their entire staff is amazingly helpful and knowledgeable. I have had Andrew Thompson helping me most frequently. He has the patience of a saint and works hard to get me the best item for my lifestyle. He also has never forgotten to take advantage of promotions that can save me money. If I could give him 10 stars I would.
Selena Belluscio: I cannot say enough wonderful things about our experience with Tayler Bordes. She went above and beyond every step of the way. Not only is she pleasant, courteous and professional but she knows her stuff and we appreciated her input on selections for our new home. We will not hesitate to contact Tayler Bordes for anything we can purchase through Ferguson. I look forward to working with her again.
Meredith Cross: Keni Jones has helped me on two visits, and she is remarkable. The first time a couple weeks ago I went in to look at new refrigerators because mine (purchased by my builder at another dealer about 8 months ago) was requiring too many repairs. She offered to help me find out how to get it replaced by the dealer for free. That is now happening. Saving $12,000. She didn’t need to help me. She just seems to want to help. Today I went to replace some lights. They have a beautiful selection. I bought a lot of light fixtures with help from Tayler Bordes at the same store in the Fall of 2018. She was fantastically helpful and the lights are great. Today I was there shortly before closing with no appointment. Keni Jones helped me order what I wanted and gave me great advice. I’m a huge fan of Ferguson’s and so glad they opened near DC Chevy Chase!
Tamar Khachaturian: Tayler Bordes is the ultimate professional! She is extremely knowledgeable about a variety of products and is also very helpful, for example with researching items specific to her clients’ needs. She is professional and courteous and prompt and pleasant and anyone would be so lucky to have the privilege of working with her!
mt mtm: Brienna Sawyer has very naturally become our main contact at Ferguson (Friendship Hgts, DC), and we consider ourselves most fortunate. Being in the midst of renovations, Brienna has been patient in listening to our needs and offering constructive solutions, including researching items that may work for us. She has not only been enthusiastic with helping us in the showroom but over the phone and via email as well. We are so appreciative of all of her kind and thorough assistance!
Hanna chakarji: Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay. They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day. Awesome place very high-quality items.
S Wright: Our representative Keni Jones has provided us with outstanding customer service. She returns our calls immediately. She is always willing to research any product on our wish list, answers all questions and solve any problems we may have. Keni is extremely knowledgeable and professional, and has helped us reach important decisions regarding our extensive home renovation.
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Tile store
2. Waterworks - Washington
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· 4 reviews
3314 M St NW, Washington, DC 20007, United States
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Christa Forgue: The store is beautiful. The selection was endless. Karen was very helpful and really helped us narrow down to what would go great in our kitchen. The only fallback was price. I would recommend to anyone :)
Mallory Tablantino: Fabulous
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Home improvement store
3. Lowe's Home Improvement - Washington
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· 1968 reviews
2438 Market St NE, Washington, DC 20018, United States
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Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.
Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.
Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!
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Plumbing supply store
4. Plumbing Parts Plus - North Bethesda
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· 54 reviews
12172 Nebel St, Rockville, MD 20852, United States
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Michele Pearson: I went to several stores shopping for a bathroom renovation, no one was nearly as helpful as Sebastian at Plumbing Parts Plus! Yes they are often busy, but I signed in and he got to me within 15 minutes. He then took the time to explain all the shower options to me and helped me choose wisely based on function and price range. He ordered for me and it ended up being way cheaper than what was advertised online for those parts! They called within 2 weeks with all of my things ready to pickup. I would say save yourself the trouble and go here and request Sebastian. I really appreciate how helpful they were and everyone was so friendly!
B AC: This place packs a lot of bang for your buck into a small store. It is not quite a showroom in the sense that they do not have cohesive looks on display. They do have tons of items individually on display that give you a lot to look at. Most of the stuff needs to be ordered, but it is a great place with friendly staff who all seemed ready to help out anytime you need it!
chrandall90: I went to Plumbing Parts Plus to select a sink top, and faucet, towel bar, etc. accessories for my new bathroom. Pat Regan was very helpful,spending over an hour with me looking at all the options. He was knowledgeable about all the products, had good suggestions, and wrote up a complete list of all the items I looked at with the prices, so that I could decide. I would definitely recommend Plumbing Parts Plus, and Pat Regan, tp anyone needing to shop for plumbing appliances.
John Camp: We remodeled our entire bathroom and have bought a number of fixtures at Plumbing Parts Plus over the years. I depend on these guys to provide top quality products and service. The price is the same or maybe a little higher than the internet or Home Depot, but you will get the right part and it will not break when you use it.
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Hardware store
5. Frager's Hardware - Washington
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· 739 reviews
1115 Pennsylvania Ave. SE, Washington, DC 20003
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Audrey Lester: Blind Customer: I increased shopping here during pandemic, as it’s in my community. On nearly all visits, I’m greeted at front door by a very knowledgeable staff member. I love how they know where every item is specifically located - like really! Upon entry, you’re on main isle. To your left are short isles leading to registers. Staff always escort me through store or to elevator where I’m met by another team member on lower level. Ayesha, General Manager, allows items to be opened for me when possible so I can feel item. I especially love their text message lime where consumers can ask questions before visiting store. Great Team!
Michael uthe: The store with more. Walked in and thought was small. But as I got farther in it opened up to huge room with a downstairs and outdoor garden section. Truly awesome and amazing staff.
Hope Greenleaf: Great shop with a large selection of plants, gifts, household items, and hardware. Friendly helpful staff!
Stephanie Sneary: Very friendly and knowledgeable staff. The store often carries products you can’t find at larger stores— for instance I recently had need for a shorter length of 14/2 electrical wire that I found here.
Kristin Roesch: William was so helpful in matching a specific furniture screw I needed for a Murphy bed. He answered all of my novice questions and was so funny and kind. He also helped with copying a house key.
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Federal government office
6. United States Senate Office - Washington
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· 23 reviews
50 Constitution Ave NE, Washington, DC 20510, United States
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Jasmine H: I saw 24 bottles of water. Anyways theres nice architectural marble staircases. Theres beautiful elevators. The awnings were locked. Some of the spaces were just illumating. Nice seeing some of the senate offices.
Alireza Naimi: Great place!
Nate Green: A worthy institution.
Raad Altaie: Love this place
Fer Rubiano: (Translated by Google) The United States Senate is located on one of the wings of the Capitol. The rooms are not accessible to tourists during visiting hours of the guided tours, but during the visit you can see several images of the parliamentary rooms where both senators and congressmen meet. The building has many services and amenities, making the visit something advisable to do. (Original) El senado de los Estados Unidos está ubicado en una de las alas de El Capitolio. Las salas no son accesibles a los turistas en horarios de visita de las tours guiados, pero en la visita puedes observar varias imágenes de las salas parlamentarias donde se reúnen tanto senadores como congresistas. El edificio cuenta con multitud de servicios y comodidades, haciendo la visita algo recomendable de hacer.
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Federal government office
7. US House of Representatives - Washington
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· 44 reviews
Rayburn House Office Building, Independence Ave SW Bldg, Washington, DC 20515
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Semya Alshattarat: I was a member of King Abdullah II delegation in 2022 it was my pleasure visiting that place
Lou Fegans: As of July 2021 the House of Representative Chambers remains closed to the public. How to visit the chamber: You can arrange a tour of the capitol in advance by reaching out to your Congressman or Senator. Their staff will provide your group an intimate tour of the Capitol and depending on the days schedule and the staff availability they will escort you into the gallery to watch the proceedings. If you did not arrange a tour in advance you can stop by any Congressional office to pick up chamber passes. These passes will get you into the building and allow you to sit in the chambers and watch the proceedings. You will not have a guide but will be able to be in the building on your own at any point that The Congress is in session. This is a fun way to visit the Capitol late at night if the Chamber is still meeting. Note, you can reserve a tour of the Capitol with the Capitol Visitors Center or reach out in advance to your representatives for a more intimate tour of the Capitol. These tours do not take you into either the House or the Senate chambers.
Kameron Davis: Nice place. Fun time
International Federal Agent Bryce Kamenski FBI: Keeping the United States safe from database being breached by creating laws.
Trésor Irumva: Lower change of the legislative of the United States.
8. Courtyard by Marriott Washington, DC/U.S. Capitol - Washington
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· 1033 reviews
1325 2nd St NE, Washington, DC 20002
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BC Turk: To start, the valet parking is outrageous but there is a garage literally right down the same road for about a third the price. The staff is super friendly. Housekeeping would speak to us and ask if we needed anything as we headed to the elevators. Everyone was always saying, Have a good day”. The amenities within the hotel room were good. We checked the sheets and filters and all was clean. Sheets are super thin but worked out okay. Fridge, microwave, coffee maker, and sink/bar. All the you need. I like the security they have coming in. It is a two minute walk to the Metro (red line). Would recommend for location being close to a walking path and the Metro.
Garrett Robak: Extremely friendly staff from the front desk, the cafe, management, housekeepers, and valet. Everyone was so pleasant and made the stay that much more enjoyable. The hotel is very modern and has very comfortable amenities. The hotel is also located in a really great section of DC where there are a ton of restaurants and shops that are within walking distance.
Jean Ng: We read a lot of negative reviews about this place and some is kinda true. Parking is an issue BUT we found a garage just across from the hotel inside the ELEVATION BUILDING which a full day charge is only $16 max. We left the car in the garage for the entire week stay and just use the metro as our main transportation. The room we got was nice and comfortable. Although we have an issue with the AC. The temperature is constantly at 73 even tho we set it for 68. A little stain on the couch but no big deal. The room also have good noise insulation (maybe I just slept through it since we walk so much during the day) Big shout out to Miss Nu who checked us in. She just brighten our day and made us feel special. There is a refreshment table set up with coffee tea water and cookies for free after the breakfast period. Tons of food options around and trader joe’s is just 6mins away on foot towards Union Market.
ESB NYC: Busy and basic Marriott in NE DC. It was fine for what we needed but I’m not too enthusiastic. Room was clean. There were some kinda gross stains on the sofa/ottoman that were unappealing but we’re not too fussy. They charge $45+tax for daily parking but you can self-park across the street for $16 a day including tax, literally 3 minutes walk. The morning coffee situation was not very well organized. There were also some strange service issues with the front desk. We stayed in the same room but we utilized two separate reservations, the front desk seemed very confused about this and they came up to our room with a rather confrontational demand that we come downstairs to check out and check into the room again although we had been told on the phone that we were good to go. Not really a big deal but I felt that the aggressive posture was unnecessary and left me with a bad taste. On top of that, I am a gold Bonvoy member and I would’ve been entitled to a room upgrade which I declined for the convenience of remaining in the same room. One thing that I believe some other people commented about is that you cannot control the temperature in your room effectively. There is a thermostat and you can make the numbers move up and down a bit but it doesn’t appear to have any effect on the temperature in the room which seems to be controlled centrally. There were a couple of evenings where we were uncomfortably warm. On the plus side, you are just a couple of minutes from the Noma metro station and there is also a Dunkin’ Donuts close to that. You’re also about a 8 to 10 minute walk from the Union market area which has a Trader Joe’s and some great restaurants and other food options inside the market. If not for the convenience of the location and the comparatively reasonable price, this would probably be a three star review.
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Warehouse store
9. Costco Wholesale - Washington
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· 7913 reviews
2441 Market St NE, Washington, DC 20018
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Sassy Sauce: Who doesn’t like Costco. It’s filled with stuff we really don’t need, but when we see it we justify why we want it and figure out the rest later. The tire center crew is very helpful and I have bought car batteries from here as well. The ease of rerun for items is really good and the process is very streamlined. I like the selection of items and it’s generally well staffed. I don’t have to wait too long in line before checking out. The gas prices are the best I’ve seen in the surrounding areas. It’s usually a win whenever we visit.
George Owino: Clean location, Friendly staff/employees Awesome prices 💰 🤑 💸💸💸 Lots of premium liquors/ wine ciroc, Hennessy, grey goose, tequila an etc🍾🍷🍸🍹🍺 Fresh produce apples, pears,peaches, onions, grapes, watermelon, lemon, oranges, strawberries, carrots, avocado, broccoli, cucumber🍇🍉🍊🍋🍏🍎🍑🍓 🥝🥑🥒🥦 🥔🥕🌽 🍍🍌🍋🍊 Go early...less lines...less people...less germs Lots of selections 🕢🕣 Plenty of parking🚘🚔🚖🏍🛵🏎🚐 Hot dinners ready for the table Awesome gas prices 🚘 💰 🤑 💸
Anthony Stewart: A bit crowded, but great just as every other Costco. If you haven’t been a member for a while, now is your time to go back! Things have only gotten better! Pretty easy to reach by public transport if one doesn’t plan to get much (and traveling by bus and metro forces one to be a bit more circumspect in one’s purchases). Will be returning monthly and already know where to find great holiday essentials. Hadn’t had Costco pizza in years, and it really hit the spot. It’s one of the few places in the country where a meal and a drink can still be had for under $3!
Oceanie De Silva: Love Costco and specially this DC one as it’s the only one that sells Liquor in the whole DMV area! We find some great items- coconut water from Sri Lanka, Dutch ovens for a great price! Hard Liquor and wines and beers etc amazing collection!! And great prices too! The Japanese whiskeys are a treat and also some fine wines from France and Spain! Also the service is great and efficient! Even though it’s always crowded you move fast!! Become a Member and come over to the DC one!
B. Lipkowitz: This is a great store for just about anything personal, business, and corporate. A courteous, efficient staff is ready, available to serve, offer samples, or assist along well stocked aisles of both the familiar and upscale. Libations, anyone? The A+ "adult beverage" section has an exceptional array of wines and spirits.
I SLAY ALL DAY TRAVEL The Solo Traveler: Its always a pleasure coming into this Costco to see the workers with great customer service. They are friendly and kind. The selections are wide and many. I really like this location and it’s close to home.
Virginia Donnelly: I love this placeThe wine and alcohol in DC are the cheapest price around. Definitely has great bargains. You just have to have the space to store it or the mouths to eat some of the good items before they spoil.
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Plumbing supply store
10. Allora USA - Loudoun County
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· 30 reviews
22713 Commerce Center Ct Suite 140, Sterling, VA 20166, United States
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Mckenzie Reynolds: Love my new faucet! So easy to install and update my kitchen instantly. Great customer service when I had questions about which faucet would work best for my existing sink. Thanks Allora!
Patrick Lee: Got my kitchen redone, and this sink and faucet were included. Got my grid online from their website. Got it fast and it fits exact and keeps the sink nice.
David Rogers: Jesse and Allora were beyond helpful in making sure my faucet needed the right part without any hassle or handling fees. Jesse took it upon himself to really engage in my concern and provided the best and easiest solution to keep my Allora faucet running to its fullest capability.
brian detter: I hired a plumber to fix a problem with my Allora kitchen faucet, and he misdiagnosed the problem, telling me to get a part I didn’t need. Went to Allora’s HQ in Sterling VA. Met with Mustafa, who instantly diagnosed the actual problem (which had nothing to do with the faucet) and taught me how to fix the problem myself. I got excellent customer service from Allora. Highly recommend. (Got my money back from the bad plumber.)
Mourad Mouree: I visited Allora USA showroom in Dulles, VA & loved the variety of sinks and faucets they have, with the professional sales personal help me & my wife were able to pick a wonderful Farm sink and a touch faucet. I RECOMMEND THERE PRODUCTS TO EVERYONE
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Department store
11. Walmart Supercenter - Washington
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· 7110 reviews
99 H St NW, Washington, DC 20001, United States
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Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.
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Department store
12. Walmart Supercenter - Washington
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· 6250 reviews
5929 Georgia Ave NW, Washington, DC 20011, United States
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Arielle M. (Mermaid): This is the best Walmart in DC. I actually drive out the way to go to this walmart. They even have a better food selection than Giant. For Easter I found 48 count of empty eggs for 1.98!! Which is amazing because I would of spent way more if I went anywhere else!
Sarah West: A large mixed selection of items you can get any 3 for TEN DOLLARS. Selected high end new items are priced accordingly. Kids, mens, and womans apparel and shoes. If you have the knack for treasure hunting in thrift stores.....THIS PLACE IS FOR YOU. thrifty and unique pieces all year round
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Department store
13. Walmart Supercenter - Washington
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· 5946 reviews
310 Riggs Rd NE, Washington, DC 20011, United States
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Kev- keepingitreal: This Walmart Supercenter offers a wide variety of fresh fruits, vegetables and other optional food and items to choose from. Staff was friendly and helpful. This location offers a free underground parking garage.
Nsoseh Quistoran: I went there to pick some stuff for myself. Good prizing and amazing products. Recommended to go shopping 🛒🛒
K A: Easy, convenient and affordable shopping. I really enjoyed shopping at this particular Walmart location. It’s big, organized and well stocked. They have different sections such as the pharmacy, bike shop, auto care, money center, entertainment and household items section to mention a few. Express Self Checkout✅ ♿️Wheelchair Accessible Entrance✅ ♿️Wheelchair Accessible Parking 🅿️ Adequate Parking Space ✅ Shopping Cart Conveyor ✅ 🚻Restroom ♿️Wheelchair Accessible Restroom
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Hotel
14. Washington Hilton - Washington
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· 4344 reviews
1919 Connecticut Ave NW, Washington, DC 20009
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Husky Ski: Very nice and flexible front desk service. Let me check in a little bit earlier. I left my noise canceling headphone behind. I called the hotel and they mailed it back to me, and I received it in 4 days. what a great service. Room is a little dated, but very comfy and has all the things you need. a lit if places nearby to explore.
15. Renaissance Washington, DC Downtown Hotel - Washington
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· 3911 reviews
999 9th St NW, Washington, DC 20001, United States
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Wesley Sparks: I am a loyal Marriott member, Platinum Elite so far this year. Overall this location is great for Convention Center trade shows. I ate an omelette for breakfast and it was definitely than I expected for a busy morning service time. Did not try the restaurant for other meal times, but the bar is pretty nice and well run. The beer list leaves a little to be desired. Main thing that keeps it from getting five stars is somehow I got placed in a “European” room, which means small bed, small room.
Lou Costanza: This is definitely a four star hotel. The staff are amazing. They were welcoming and accommodating. The room was clean, well appointed and comfortable. I had a nice city view on the 8th floor. Starbucks is conveniently located on the main level. I will definitely be back.
Carolyn Montoya: I believe this hotel is under rated! I loved my room and appreciated the convenience of a Starbucks in the lobby. I had a rocky flight coming in and the woman in the hotel snack shop was so helpful in finding ginger ale for me! This trip was for a conference, next time would stay here as a tourist as I love the location!
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Home improvement store
16. The Home Depot - Prince George's County
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· 1671 reviews
150 Hampton Park Blvd, Capitol Heights, MD 20743, United States
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Triumph: We purchased a chainsaw last week. There was an issue and the associate(s) rectified it professionally. We noticed there is an improvement at this location with the overall customer experience. We will continue to conduct business here.
Bloved Adjust: Great work by Management and chasher totally took care of my experiance and situation just how a paying customore likes thanks
K A: I ordered a sewing chair online and it was shipped to the capitol heights Home Depot. The pick up process was fast and seamless. The store is well organized and fully stocked with appliances, tools and more.I highly recommend ♿️Wheelchair Accessible Restroom✅ 🚻Restroom✅ ♿️Wheelchair Accessible Entrance✅ ♿️Wheel Chair Accessible Parking Lot✅ 🅿️ Adequate Parking Space
Lady Wyatt: Not crowded. Had an issue when doing self check out with the machine, but a very helpful, kind, understanding and professional young lady provided the assistance needed to complete our transaction....thanks.
17. Fairfield Inn & Suites by Marriott Washington, DC/Downtown - Washington
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· 1093 reviews
500 H St NW, Washington, DC 20001
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Elizabeth Long: We stayed here on a Saturday night after a Caps game. There were tons of fans staying as well, which made for a fun post game vibe. The location was phenomenal. I can’t believe how good the value for the location is. The room was very comfortable. I slept awesome, which is unusual for me. Breakfast was decent and I didn’t leave hungry. Parking is not cheap, however, DC parking isn’t cheap and the price of parking for the location/length of time is reasonable. I love that they have valet so you don’t have to drive in circles looking for somewhere to park. I would never hesitate to book here again!
Lovely0714: Great location in the middle of Chinatown! Close to the excellent wok and roll Chinese restaurant! The room was small compared to other Fairfield/Marriott locations, but it’s in a huge city so I guess that’s normal for that area. I’m just used to bigger rooms and bathrooms. But the hotel and rooms looked new and updated. The free breakfast was great except the juice was watery, could not drink it. Staff was friendly and informed us of great food and places to see nearby. Only downside is the parking is only valet. But the valet was so nice and were quick returning the vehicle without damages.
Max Braun: Modern and humble hotel in an excellent location with clean rooms and great breakfast buffet! We had a great stay here for 2 nights of city exploring. The location is just perfect and everything is walkable, the free breakfast was tasty and with variety but it was crowded, served in plastic cutlery and the juice was disgusting. The staff was friendly but not very helpful with questions about the city or restaurants around (I can recommend the "Yard House" which is very near and they have great food and beer) and the valet parking is the only parking option and very expensive with 40/50$ a day. I appreciated the all-day free coffee in the lobby. The rooms were modern and clean with a huge TV - but disappointingly it was not a SmartTV.
Robert Chang: I’ve been staying here a couple times a year for the past 4/5 years and it is consistently a great stay. Super convenient location, and walkable distance to most DC tourist locations. The rooms are nice, nothing fancy but they’ve been updated pretty recently and are quite comfortable. One of the best things about this hotel is it includes a hot breakfast every morning of your stay. And my man Dion is there in the mornings helping out with service. The guy is super friendly and provides a great atmosphere. Definitely recommend this hotel, friendly staff, nice rooms, hot breakfast, excellent location and most of all great price.
Elizabeth Olmos: Excellent customer service! When I needed a dairy alternative drink for my daughter the kind kitchen staff helped me have one for breakfast. Thank you for helping her school trip from Houston to DC be a safe and enjoyable experience. I really appreciated the accommodations made for her in this hotel. You know a great place to stay is when costumer service is excellent!
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18. Kraus USA - Flower Hill
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· 88 reviews
12 Harbor Park Dr, Port Washington, NY 11050, United States
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Bill and Jackie Chesnutt: What a totally refreshing experience we just had with Kraus Customer Service, in particular Marty B. We are about to close on a new construction house and had a small issue with our beautiful Kraus kitchen faucet. We submitted some standard documentation via email and Marty worked his magic (which we suspect is the case with each and every customer!). Our replacement faucet was shipped the next day. Marty was attentive to our issue and very responsive to our concerns. Customer service the way it should be.! We highly recommend Kraus as a product and applaud their customer service. And a special thank you to Marty B. For a fantastic job!
David Song: Wonderful customer service. I was in need of a replacement spray hose for my Kraus pull down faucet. The customer representative I spoke with, Marty, was amazing to speak with and provided excellent service. Friendly, informative, helpful and made the entire transaction as smooth as possible even though I didn’t have the model number of the faucet unit. Highly recommended!
Bryan Hufendick: Quinn (customer service) was extremely helpful when I had an issue with the sink i originally purchased from Lowes. It appears this was a return but the only one in stock in area. She worked to find a similar sink since the one I ordered was not available for months and had it the same week.
Team Castro Universe: This Company has been top shelf when it comes to their customer service. I was missing an small part when shipped the faucet and I had an issue with the finish on a part of the unit. Each time the companies customer service was polite and handled/responded to my emails with speed and resolved them fully. Yes these faucets may be at the higher price point for most people, but I would hands down recommend them to anyone I know or someone looking to make their place that little bit more special with functional pieces of art.
Jeffrey Hammett: For us, Kraus USA is the definition of “positive customer relations.” They have consistently gone above and beyond all expectations to make sure we are satisfied, and indeed we are! Since first purchasing a Kraus sink and faucet in 2014, this exemplary organization, with quality and caring employees like Eva, has gone out of its way to find creative, generous and most acceptable solutions to every issue and problem no matter how small. The most recent replacement unit sent free of charge has arrived and we are most pleased with it. Thank you for your amazing and most helpful service. Other organizations could certainly take lessons from Kraus USA on how to deal with customer satisfaction. In our book, Kraus USA is the “gold standard” for positive customer relations. Thank you once again to Eva and all folks at Kraus. Very well done!
Kathy Rial: I am so impressed with the products that this company makes, but the customer service for this company is phenomenal! I had an issue with my Boden faucet and the spray button and talked to Marty Block. I cannot believe the unbelievable, helpful care this company, and more specifically, this employee is! They are what the gold standard for customer service should be! Buy their products and accessories. They are stylish, timeless, functional and most importantly, work great and back their products. You plumbers out there, you should use their products!
Tom Connor: We inadvertently detached part of our faucet and could not fix it. Called Kraus customer service to get some help. Eva walked us through the fix with patience and humor, including making a little video in which she showed us how to fix the problem. We love the product and the customer service provided by Eva was excellent . Thank you Eva …. If only you could be cloned!!!!!
