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1. Room & Board - Washington
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5
165 reviews
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Address: 1840 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM
Telephone: (877) 387-0091
Business type: Furniture store
Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.
Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.
Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.
Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.
Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.
Response: Hi Kathryn, thank you for shopping with us and taking the time to leave a review. We understand your frustration and we're working closely with our American manufacturers to produce and deliver items as quickly as possible. Please give us a call at 800.301.9720 for an update on your order.
Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting
Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.
Response: Hi Catie, thank you so much for shopping with us and taking the time to leave a review. We're so happy to have you as a customer!
Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!
Response: Hi Renee, we want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. Give us a call at 800.301.9720 and we'll work with you to resolve the issue to your satisfaction.
2. R-Home Furniture Store for live edge wood slabs furniture - Springfield
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5
29 reviews
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Address: 5641l General Washington Dr, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 942-8985
Business type: Furniture store
Quang Nguyen: Beautiful products. Excellent workmanship. Perfectly fits for your casual or formal dinning rooms. You can also order custom made tables, shelves, bars ... all uniquely created to your tastes. Sometimes, I just come and hang around to touch the beautiful wood!!! Love the place and Nicho has excellent tastes in furniture designs.
Justin H: Fantastic place for custom wood furniture. Massive warehouse full of different size/shape/grain planks to choose your custom to able from. We wanted something solid wood that would last forever and were so happy we found this place. See the pictures for before and finished product. They sealed the table and had numerous leg styles to pick from. We were even able to get a side table from the same slab. Great family business where customer service is their first priority. Highly recommend you check them out!
Angie Rhinehart: We came upon this store when we were out looking for new bedroom furniture. While we didn’t find that, we did find so much more! Don’t let the outside deter you, a treasure trove awaits you inside. They carry such unique and reasonably priced pieces. Plan to spend a good bit of time because there is so much to see that it takes several times around the warehouse to take it all in. The best part of this place is the customer service. Furniture shopping can feel like being fed to the wolves, but not here with Nico. He was present to offer help but not in your face and he was incredibly friendly. We found so many things we want for our home but picked up a few to start and are going back for more soon. I cannot recommend this place enough!
Folashade Osibanjo-Quinn: Great furniture store with superb customer service. The owner was incredibly nice. My husband and I visited last week to pick up a small dining set and we were pleased with the craftsmanship and options. We will definitely return. Highly recommended for those looking for quality pieces.
Laura Ruth: R-Home sells the most amazing furniture. It’s a hidden gem! We bought a large dining table and 10 chairs earlier this year and couldn’t be happier with the final product. Everyone who sees our house immediately notices the table. It’s not the cheapest but it’s solidly made, family-owned, and unique!! We just ordered a coffee table because we can’t get enough of their beautiful furniture! Highly, highly recommend.
Chandra Khoe: This store is a National Treasure. The wood product is so great and awesome. We never see many stores like this in the United States. The quality of wood products, the products variation, the customer services are wonderful. Surely, we will buy more furniture again from this store.
3. Creative Classics Furniture - Lyles-Crouch
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4.9
46 reviews
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Address: 906 King St, Alexandria, VA 22314
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 518-4663
Business type: Furniture store
Morgan Holden: I went to Creative Classics in a hurry… I am moving to a remote area in Alaska and the movers were coming on Monday. This was Saturday. In getting ready for this big move I had not been able to purchase dining room chairs that we were desperately in need of after years of using donated furniture. I walked in, looked around a little bit, and was then asked if I needed any help. I told the gentleman I was looking for sturdy, Amish made, dining room chairs but I needed them this weekend. He said, maybe Monday: let’s look at our delivery schedule and our inventory to see what we have available. So we did. They did have delivery time on Monday, but my moving company was coming on Monday morning. I kept looking but secretly wasn’t sure Monday would work for me. He introduced himself as Steve, the owner - along with his wife, who was also working in the store that day and helping other clients. Steve brought me over to 2 different styles of dining room chairs and had me sit in them. One was so comfortable for me. I loved it. We went back to the computer to see when we could get these delivered. This is where it goes from good customer service to AMAZING!!! Steve calls his son, who also works in the business, and they arrange for his son to meet me at their warehouse right then. Even though the warehouse is closed on Saturday and it was his son’s day off they knew I was moving and completely went out of their way to help me. I paid and met his son at the warehouse 30 minutes later. He had pulled out all the chairs from their boxes, urged me to inspect each one, and then repacked them so I could have them moved to Alaska. I was headed to Pottery Barn and Crate and Barrel next. Creative Classics prices were comparable and they are a small, family owned business, selling Amish made - not factory made - furniture. I am soooo happy with this purchase. I’m moving but I hope this review will bring other people to the store. Creative Classics will be my first choice when we come back to the area. Thanks for your help Steve and Steve Jr.
Rachel Landry: We had a great experience ordering our couch from Creative Classics. The sales associates were very helpful, but not pushy. There was a long lead time on the couch from the manufacturer but when it finally arrived, it was worth the wait. The delivery crew was professional and friendly. I signed off on the couch and realized shortly after that there was a fabric snag on the arm and an imperfection on the leg. When I contacted Creative Classics, they responded immediately and contacted the manufacturer to look into options. The manufacturer wanted to repair the upholstery and leg, which would have required us to surrender the couch. CC offered a couch to borrow during this time, which they would deliver. After more discussion, we really did not feel like going through such a process, during pre-vaccination Covid, for such small imperfections. I suggested a small monetary compensation to account for the damage and CC issued us a check, for what we felt was fair. The customer service is top notch and would never be found at larger, big name stores. They came through even when the issue was with the manufacturer, not their company. We will absolutely return to Creative Classics when we need quality furniture in the future.
Jessica Teel: I really had an outstanding experience with Creative Classics Furniture. Everyone was outstanding from working with Melissa to selecting my item to Ann on providing regularly the status of my order (Due to COVID-19 delays) and Dan making sure everything was on route and timely. I am very happy with the final product. This is my second time ordering from Creative Classics. I worked with Creative Classics over 10 years ago when I ordered our first bed when we first purchased our home. Creative Classics still has wonderful customer service even during the current environment with COVID-19 and the demand for furniture and home products being high. I am so happy I decided to reorder another bed tufted headboard and frame from them again. I highly recommended them to my neighbors and friends and will continue to do so. Such an amazing furniture shopping experience.
Response: Thank you so much for the positive words, Jessica. We appreciate your business!
Robert J.V. Sumner: I have been visiting Creative Classics since I moved to this area and well-before I was able to afford to shop there. During my visits, I met and have gotten to know Ann and the owners, Rachel and Scott. When stopping in, if only to browse, the staff has always taken time to tell me about the products they sell, how they are made, what is new, and the array of options that are offered to make each piece truly custom. Many of the products sold at Creative Classics are also made in the United States, by hand, and are scaled for smaller condominium spaces, which has been a refreshing contrast to many of the large, overstuffed or oversized pieces that are widely available. In recent years, I have been able to afford to buy some items from Creative Classics. The service is second to none, the items delivered on time with care, and are lasting longer than other products I have bought at mass retailers. I regularly receive compliments from guests about my furniture and how it brings my home together. To address some of the comments about the cost…well, you get what you pay for at any store and Creative Classics is no different. I have paid less for furniture from larger retailers where finishes have dulled, or components have failed within a short amount of time. My pieces from Creative Classics look just as good as they did when they were delivered. Of note, a dining set I purchased from Creative Classics was signed by the workers who built it in Illinois; a sofa I purchased from a manufacturer in North Carolina came with a card signed by each person who had a role in the construction of the piece ranging from the seamster, to the fabric cutter, to the upholsterer. This attention to detail and quality is not inexpensive but it lasts and the pieces are truly personalized. I cannot say enough about how welcoming Ann, Rachel, and Scott have been to me over the years and it is always a pleasure to stop in and browse. If you are seeking quality, American made furniture that can be tailored to your space and tastes, with personalized service, I recommend Creative Classics without hesitation.
Response: Robert, we are truly grateful for your kind words. It means a lot to us and we will continue to strive for the high standard of quality you've experienced. Ann, Rachel, and Scott send you a special thank you!
Nancy S: Beautiful furniture. The delivery was top notch. I would definitely recommend Creative Classics to my friends.
Response: We appreciate your review, Nancy, and are so glad you had the type of experience we strive to provide. Thank you so much!
Bill Collins: An enjoyable, professional, no-pressure experience and we got the perfect sofa-bed to our expectations at a good price. Delivery was professional and friendly.
Response: Thank you so much, Bill. We really appreciate your business!
Arsenio Nazareno: Thoughtfully curated showroom focusing on high quality materials, craftsmanship, and designs that are compatible with the smaller living spaces of this area. The consultants are very knowledgeable and friendly. They helped us to design our living and dining room without pushing their own products. It was a great experience.
Response: Thanks for reviewing us!
4. west elm - Washington
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5
171 reviews
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Address: 1728 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 986-2165
Business type: Furniture store
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.
5. Austen Morris Custom Furniture - Mount Rainier
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5
21 reviews
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Address: 3407 Windom Rd, Brentwood, MD 20722
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 599-7210
Business type: Furniture maker
Nina Brown: Dennis built us the most beautiful set of 8 replica Pierre Jeanneret dining chairs. He had perfect attention to detail, carefully considering every aspect of the dimensions and finish. His production ran on schedule and his communication was excellent. He delivered with a product even finer than we expected. We will use these chairs for many, many decades to come. Thank you, Dennis! Services: Woodworking , Wood staining , Custom furniture , Chair construction & installation , Delivery
Patrick D: Nothing but good things to say about Dennis. I wanted a specific side table from a retailer. that’s no longer being sold. I gave him some pictures of it and he replicated it to a tee. The quality and craftsmanship is indistinguishable from a big name retailer. We’ll be using these tables for years to come. Hope we can tap Dennis again for more furniture in the future.
Christina Garneski: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueLove, love, LOVE this beautiful coffee table made with care. It’s really better than I could have imagined. Excellent craftsmanship, thoughtful design, and great service. Couldn’t ask for more. And so happy to support a local artisan.Service: Custom furniture
Jacob Mullin: Dennis has done several jobs for us, both custom pieces in our nearly 140 year old row house in DC. He was meticulous and willing to try anything to make sure it was meeting our expectations. Excellent craftsmanship. Even added some personal inlay touches that were fantastic. He was personable and really listened to what we wanted. Could not recommend him enough! Service: Custom furniture
Alan R: We came across Austen/Morris when looking for a custom banquette bench and ended up commissioning Dennis to build the bench along with a table and stool to complete our dining nook. He’s a true artist and craftsman and if you’re looking for something unique and timeless he can create that for you. The process was fun and collaborative, starting with a visit to our space. We exchanged inspirational examples of what we like and discussed wood types. Ahead of the build, he provided 3D renderings of different possibilities, which we then refined before making a final decision on what everything would look like. Custom furniture can be intimidating, but Dennis was great about working within our budget and being flexible as we kept changing our mind. Pricing is very fair considering the quality and the fact that everything is made locally in DC. Highly recommend. Services: Custom furniture , Table construction & installation
K&M: Dennis of Austen Morris Custom Furniture works MAGIC -- I cannot recommend him highly enough! My first order with him was a custom wall-mounted shoe cabinet for our entryway. I had a very specific vision of what I wanted and Dennis executed it even more perfectly than I imagined. His work is meticulous and beautiful, with careful attention paid to every detail. His prices are also very fair for the quality and custom nature of the work. The whole process from start to finish, including in-house installation, was extremely professional and efficient. My husband and I will be loyal clients for years to come, with a custom desk already next on the list! Thank you, Dennis!! Service: Custom furniture
Marcia Chatelain: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueGorgeous custom coffee table to fit our really big living room. Beautiful and high quality work, and great communication along the way!Service: Custom furniture
6. Warehouse Showrooms - Springfield
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4.9
91 reviews
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Address: 5641 General Washington Dr UNIT K, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 256-2497
Business type: Furniture store
Jennifer Zydney: My best customer experiences come about when someone I do business with makes a problem go away. That was the case with Warehouse Showrooms. Knowing lead times are stretched, we ordered some outdoor furniture well ahead of when we’d need it. When we approached the date that we thought we’d take delivery, we learned there had been some miscommunication about how/when the delivery would occur. Warehouse Showrooms really bent over backwards to address the situation and make it work for us. Super helpful and responsive customer service. Furniture delivery guys were great too, very friendly and helpful. Can’t wait to enjoy our Polywood rockers!
Sara Barth: Warehouse Showrooms is great! We purchased a bedroom set and couldn’t be happier. Excellent quality solid wood furniture at reasonable prices. The staff at Warehouse Showrooms are so easy to work with and gave us realistic expectations about delivery timelines. We ended up adding a piece to our order a few weeks after our initial order was placed and they did not charge us for the second delivery. We’ll definitely shop with Warehouse Showrooms again!
Margaret Veenstra: This local business is great! The shopkeepers are friendly and helpful. All the furniture is made in America! Much of the wood furniture is crafted by Amish. We find value and quality in everything that we purchase here. We’ve previously purchased a bedroom set and today we purchased a couple mattress sets and a bed. We can’t wait til delivery day! Support local business, you wil not be disappointed.
Barry Rosman: We bought 5 matching walnut chairs to go with our new Live Edge table. The chairs legs were too wide to fit 2 chairs side by side. After some discussion, the came up with an innovative solution to move the table legs at no charge. They saved the day and fixed it within 24 hours. That is service. They are very helpful, creative and very easy to do business with.
Janet LZ: BEAUTIFUL FURNITURE!! Warehouse Showrooms has gorgeous furniture! The quality is outstanding and the prices are very reasonable! Helpful sales personnel. I have bought at least 12 pieces from this store and have never been disappointed. Many of the items can be customized. This place is awesome!
Samuel Hodgson: This store offers beautiful, high quality, and very functional furniture. The staff is friendly, and the service both before and after purchase is phenomenal. My fiancée and I have returned to them for multiple items, and had an outstanding experience each time. We struggled at other stores to find items to fit our budget, needs, and aesthetic preferences, but Warehouse Showrooms has always come through. I cannot recommend them highly enough.
Alek Cannan: High quality, hand made, solid wood furniture at fair prices. This showroom is excellent and the staff are really knowledgeable, helpful, and friendly. We visited the showroom looking for a dining set and a sleeper sofa. We were really impressed with the range of options available and the high quality workmanship. And most items are very customizable to adjust sizes and wood types and finishes to match just what you are looking for. We are really impressed and would highly recommend this shop to anyone looking for long lasting furniture.
Paula Lewis: Great experience. We wanted to try out a particular brand of chair before ordering a set online. Warehouse Showrooms had great customer service and after we decided we did like the chairs, they were able to order them for us at a better price than we would have gotten buying directly from the manufacturer. They also had a wide selection of other really nice furniture. Would definitely shop there again.
iktibar rapkat: We ordered 2 beautiful real Leather brown couches and we couldn’t be any happier with it. Andy has been great help, delivery guys were super nice. Price is very reasonable, quality of the couches are phenomenal!!!
7. Baker Furniture Georgetown - Washington
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4.3
6 reviews
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Address: 1099 14th St NW Suite 400, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 342-7080
Business type: Furniture store
M: Maybe the best showroom to get your furniture from. Top quality, luxurious products and unique home accessories. They always have some kind of sale so you should ask. Classy customer service the handsome dude was very helpful.
Tom Phisher: Maybe the best showroom to get your furniture from. Top quality, luxurious products and unique home accessories . They always have some kind of sale so you should ask. Classy customer service the handsome dude was very helpful.
Richard Newton: the standard of American made furniture.
8. Room & Board - Montgomery County
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3.6
5 reviews
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Address: 7236 Woodmont Ave, Bethesda, MD 20814
Schedule: Closed ⋅ Opens 11AM
Telephone: (866) 407-6252
Business type: Furniture store
Gabriel Sarmiento: Pretty much just a design studio, no real merchandise to view. If you already know what you want and just want to see fabric, material, or hardware samples then this place will work. Otherwise just go to the DC location that has actual furniture. Disappointment really. They should advertise this as a design studio and not a furniture store.
Sarah Griffin: This is more of a sample store. If you want the full store with all merchandise, you need to go to the DC location.
John Williams: Great service
9. R-Home Furniture Store for live edge wood slabs furniture - Springfield
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4.9
32 reviews
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Address: 5641-A, General Washington Dr, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 658-9665
Business type: Furniture store
M M King: The R-Home Furniture team is amazing! From selection of the wood to designing the table, bench seating, and end table, the service and support were first class! The finished products were great!
Jessica Kropf: This is a good store to visit if you like solid wood furniture. They have some items available to carry away same day, and offer custom orders as well. They also have a lot of large wood slabs on hand to select and custom finish for live edge tables. The location at 2936-B Prosperity Ave. is scheduled to close and consolidate with the Alexandria location (possibly by July 2022?). They have live edge wood slabs there still, along with rustic reclaimed cabinets and furniture, tansu style chests, and tables and chairs. Items are discounted at that location currently until the move, or visit the main location in Alexandria for a wider selection of furniture and decorative items.
John Crumbley: My wife and I have purchased several items from Niko. Stools, chairs, patio furniture, and other knick/knacks. You name it, they have it. He and his family are lovely, fair, and produce quality furniture. We always consider R-Home first whenever we are in the market for a new furniture item. Strongly recommended...
Arthur Lord: Great quality, family-owned business, with even better customer service. We were very happy with the dining room table and chairs that we bought. After we used the table daily for a year, we noticed the wood started to separate at one end-- we contacted the owner (Bram) and he happily fixed the table, free of charge. Even gave us a loaner for the days it was in their shop. They picked it up and dropped it off around our schedule. It looks and works great now. Talk about standing behind your products. Would definitely shop here again.
Chandra Khoe: This store is a National Treasure. The wood product is so great and awesome. We never see many stores like this in the United States. The quality of wood products, the products variation, the customer services are wonderful. Surely, we will buy more furniture again from this store.
JP Murphy: After looking at all the usual places for outdoor furniture we found R-Home. We really liked what we found in the store and it was hard to decide what table and chairs to purchase for our new deck. We decided on a teak table and chairs that we are very happy with and look great! Bram was wonderful and delivered exactly on time and we are very pleased with the selection, price and service. We will likely be back!
Marc and Ann Bickoff: The desk we ordered arrived on time. It is exactly what we wanted. This small family owned company is completely professional. We will most definitely use them when shopping for future furniture needs. R-Home Furniture carries different and unusual items. What a welcome change from the standard furniture store fare!
10. Ligne Roset - Washington
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4.9
9 reviews
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Address: 2201 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 248-3112
Business type: Furniture store
Jacqueline Dobranski: We have been enthusiastic customers of Ligne Roset DC since 2012 when we bought a set of 12 formal "So" dining chairs and the iconic pumpkin chair. The store is locally owned by a warm and welcoming community-minded family. This translates to amazing customer service! Owner David Zein has an exquisite eye for design. He patiently helped me choose the right pieces and the perfect colors for my home without sales pressure. A couple of years later I stopped in and purchased the Ploum love seat - like sitting on a cloud! The first night I had it my dog chewed a hole in the seat! David had an upholsterer there the next day and you cannot tell anything happened! Last year we replaced our casual dining table and chairs at Ligne Roset. David swore the chair fabric would not stain, and he was right! I have two young kids - soy sauce, spaghetti sauce, you name it - it all comes right out of light gray fabric with a damp cloth! I have always admired Ligne Roset, and we get compliments on the style and comfort of our furniture all the time. Thank you to David and wife Dani for an excellent shopping experience. We are customers for life! BTW their newest store at the DC Wharf is stunning!
Victor Etheridge: Geoffrey is ALWAYS spectacular, informative and very helpful.Victor
Robert Frum: If you are in the area well worth a look through the showroom to see what they have - I like the arrangements which helps me with ideas. The members always answer any questions I have and take the time to explain details, which are important to me so when I am looking for just the right piece I have the information.
11. Modern Mobler - Washington
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4.1
20 reviews
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Address: 7313 Georgia Ave NW, Washington, DC 20012
Schedule: Closed ⋅ Opens 11AM Sat
Telephone: (202) 882-1648
Business type: Furniture store
Franklin Sahlhoff: Couple things* Prices are high but you get what you pay for in regards to the condition that said they need to do some spring cleaning??? Maybe I’m just a clean freak but they could hire some heavy lifters to clear the place out felt like half storage unit half show room. Back to my point if you’re not looking to spend cash save yourself the trip
Engel “D'Journey” Caceres: I was skeptical on where to find good quality furniture because they all have bad wood, but my dad had mentioned this place so I went and checked it out. I was amazed on the quality and the prices. Such good materials and customer service. I made this my store of choice. Btw thanks a lot for instructing me on what to get! Definetly got the best out of the best! Great job keep it up guys! Much blessings.
Alicia Beck: “Great service from the staff, very helpful when it comes to making choices . Huge variety of furniture to choose from and they do home delivery. I ended up buying some chairs and they are great quality.”
Christine Mckee: High quality collection, unique hard to find modern / Scandinavian design and very knowledgeable. Always going above and beyond to find just the right thing- even refined and delivered to NYC!
Andrew Sanders: Absolutely incredible collection of authentic and pristine mid-century Danish furniture. Well out of my price range, but it was fun to peruse!
Peter Halbrook: Exquisite collection and wonderful customer service! Prices are very fair.
Scott Outten: Beautiful, high-end furniture.Nice people.Expensive though.
12. BoConcept Georgetown - Washington
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4.5
36 reviews
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Address: Design District, 3342 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 333-5656
Business type: Furniture store
Matt Beckham: I bought a bed years ago and my movers had misplaced the bolts. I contacted this store and it was handled swiftly with the best customer service ever. They shipped me the necessary bolts to put my bed back together. Buy some furniture from this store!
Response: Thank you Matt for your kind and encouraging review. Your satisfaction is at the center of everything we do. We wish you many more years for your bed!
Katherine Vargas: Great minimalistic, modern, playful and practical design. I bought two barstools and within a week received them at home. They are hydraulic so I can adjust them to different counter heights - thanks to Ayman and Tom for their through and professional service!
Response: Thank you Katherine for your kind words. We are happy that we have been able to provide you with the barstools you wanted. We have some inventory in our Rockville warehouse, which allows us to provide quick turnaround time for some specific references. We look forward to welcoming you back in our showroom.
Quoc Thieu Tran: I reached out to Tim to see if he and his team could help move the same Boconcept pieces I bought a couple years ago. Tim was able to accommodate and the furniture was disassembled, wrapped, and moved to my new apartment. While assembly manuals are helpful, having someone who already knows how to disassemble/assemble these furniture pieces definitely expedited my move. Would highly recommend!
Response: Thank you Quoc for leaving us this kind review. We are pleased to have made this move a positive experience. Our furniture can be technical or complicated for "general movers". We regularly see them damage them and we are called to fix/repair those situations. Therefore thank you Quoc for using our services so that we can take good care of your BoConcept furniture.
Shailesh Kumar: Purchased "Indivi" sectional after customization. It fits very well for two families and perfect for our family room. Very sturdy and contemporary style. We also purchased a customized large leather ottoman to go with it. Quite satisfied with the quality- bit on the expensive side but I guess worth it. Very thankful to Aymann from DC store who helped us for this purchase and spent a lot of time explaining and choosing the right stuff. Looking forward to few other Bo-Concept furniture in our home.
Response: Thank you Shailesh for your positive review. We are thrilled that you are satisfied with your Indivi sectional that you have designed with the support of Ayman. We are honored and proud that you will create great moments in this timeless design. We look forward to welcoming you back in our showroom.
Michael Nagan: Two big thumbs-up for BoConcept, and Tim. The first thumbs-up is for the furniture itself. We purchased several Mariposa chairs and a Granada table. We have absolutely loved them both! They are probably our favorite pieces of furniture. The table is incredibly easy to expand and contract, so we actually do it all the time. (The mechanism is kind of fun to use, so I actually like doing it, rather than dreading it.) And the chairs are beautiful and comfortable. The second thumbs-up is for their service. We had a problem with one of the chairs almost five years after we purchased it. The warranty had long since ended, but I contacted Tim (who wasn’t even the owner when we purchased the chairs) to ask about it. He concluded that the problem shouldn’t have happened, so he offered to fix the chair for free. That involved replacing a substantial piece of the chair - which couldn’t have been cheap for them. And they did the repair in about 15 minutes at their warehouse while I waited and chatted with the lovely repair people. I guess you can tell that I feel pretty positive about BoConcept, but they’ve earned it!
Response: Thank you Michael for your positive review. I am pleased that we had the part that you needed and that we were able to service it quickly for you. Our logistics team of 3 today (Tony, Danilo and Jose) have accumulated +25 years with BoConcept - they are highly skilled and experienced.
Serene Kanaan: Very happy with my purchase. Claudia was very helpful throughout the process, and she always kept me updated with the status of my order and delivery. Delivery team were professional, friendly and efficient, and of course super clean and cautious. Thank you.
Response: We are very grateful that you took the time to provide us with this positive experience you had with Claudia and our delivery team. We look forward to having the pleasure to welcome you again in our showroom. Thank you.
Noura Khayat: Regular customer here, and recently used their moving services for some of the bigger/trickier pieces going to our new place. Tim and Danielo did a fantastic job - efficient, clean, painless. A gem of a find for the furniture and moving industries!
Response: Thank you Noura for taking the time to leave us a review and choosing our moving services for our items that are more "technical". If you are happy, then we are! We look forward to seeing you again in our showroom.
Laura Lee: Seriously, the best customer service EVER!. We bought a couch and a rug here and Tim is so expeditious with his replies to anything we needed. There was a little piece of fabric that was sticking out after we got it delivered and he came right away to fix it. The delivery was also the BEST delivery experience I have ever had. SOOOOO OD professional! The inside of the moving vehicle was even cleaner than my house! Definitely NOT a 3rd party delivery service and fake white glove delivery. They wore booties when they came into the house, came within the time frame of said delivery, and gave 20-25 mins notice as promised. I would DEFINITELY recommend them to ANYONE! Superb 5 star service.
Response: Thank you Laura for your kind review. We have an amazing team in the store and in our own warehouse. Everyone is extremely dedicated to provide an outstanding experience to all our clients. We will continue to aim for the highest level of service as this is in our DNA and it's the only future to brick and mortar stores.
13. Mitchell Gold + Bob Williams - Washington
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4.4
28 reviews
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Address: 1526 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 332-3433
Business type: Furniture store
Ali Azad: Beautiful furniture, a little pricy but definitely worth the price
Lisa Williams: Went there to purchase a couch and chair. Was within 5 feet of 4 staff members yesterday and the only person in the store. No one greeted or spoke to me. Would never consider purchasing anything from the store.
Eric Trujillo: Beautiful well-made modern furniture. High prices though. Check the website first to avoid sticker shock. Helpful, knowledgeable staff. Beautiful showroom. We went for an event that room and board rented space out for. It is a beautiful area with roof access and lots of open spaces.
Thomas Geppi: Spoke with them on the phone and Howard was so helpful. Looking forward to seeing the products in person!
James Lytle: Always fun to visit this showroom. Beautiful furniture, rugs, and lighting.
Alice Carpenter: Most especially with their facilities. The rooms are large and luxuriously furnished.
Chris Tomko: Friendly service and great furniture.
Melba Alexander: Gorgeous furniture, warm and friendly ask for Beverly!
Kathy Moore: Lovely showroom and friendly helpful staff.
14. Bassett Furniture - Idylwood
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3.8
30 reviews
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Address: 7505 Leesburg Pike, Falls Church, VA 22043
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 790-0374
Business type: Furniture store
Christopher Hensley: Give me something to complain about and I WILL!!! No complaints here. I recently purchased a desk from this location. Emlyn was very helpful. She warned me that it may be up to 6 weeks for delivery, but it arrived in 2 1/2 weeks. Delivery people were nice & on time. End to end stress free process. And the desk is BEAUTIFUL, I love it. Thanks Bassett, thanks Emlyn, thanks Google.
Response: Hi Christopher, thank you for your review! We are extremely happy to hear that you enjoyed your experience.
John Loring: The sales process was fine and I liked their merchandise, so I placed a $9,000 order and paid in full. Since then Bassett has failed to keep two appointments for delivery. Each time I called and was told that delivery was never scheduled. When I asked for a refund, I was told that only the store manager can authorize a refund and that he is not available. I tried calling their corporate office and was told that I can only deal with the store. If you care at all about post-sales customer service or delivery schedules, stay away from Bassett.
Tandra Jones: I just bought my beautiful living room furniture at Bassett. Along with my personal designer Donna was so helpful in helping me select the right sofa, recliner chairs and matching rugs that all came together perfectly. I cannot wait for delivery. I would definitely use Bassett again and will recommend to friends and family.
Dillon Franks: Bought a wood table and a couch from this location. The table is low quality and the finish scratches off easily, even with a fingernail. The couch however has been great.
Leigh Hennessey: Every time I go in everyone is courteous and friendly. They spend as much time as I want wandering around the store with me; answering questions - even if I am not buying that day. Bassett is definitely one of my "go-to" furniture stores!
Response: Thank you for your feedback!
S M: Was hoping to buy a sectional from Bassett but this place should be avoided. There are plenty of better furniture suppliers who care about their customers.
Response: Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and look into your feedback further. Please reach out to us at customercare@bassettfurniture.com and provide your contact information. We will reach out as soon as possible.
15. Calligaris - Washington
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4.7
29 reviews
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Address: 3328 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 244-5544
Business type: Furniture store
Gabriel Hawi: Smanatha is great! She was patient and provided great insight that was very helpful in deciding what to buy! The delivery service was on time! The guys were great. They did everything possible to make delivering my furniture easy and smooth! Thank you Sam! You can’t go wrong with Calligaris.
Nevena Ilieva: Very patient, friendly and helpful. Also flexible with some of my requirements. Good financing options too. Now let us see how the actual delivery goes. Will buy other things from them.
Richard Amdur: Very nice selection, high quality, lots of choices of sizes, fabrics, woods, etc. Prices are very reasonable & sales people work with you and are friendly. They delivered our last pieces faster than expected.
World Traveller: Samantha and Marsha were extremely knowledgeable and professional. Their ideas and insights were invaluable. And the products are sooo beautiful! 5 *!
hilary wehr: Wonderful experience with Samantha! We left with exactly what we wanted and we will definitely return to purchase more quality pieces for our home.
Liliana Silva: Marsha and Filomena were wonderful to work with! Marsha offered many options and alternatives for our bar stools. We will definitely be back!
Camila Pérez: We had a very pleasant experience. The furniture is really nice and Samantha treated us very well!
16. Ethan Allen - Arlington
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4.5
117 reviews
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Address: The Market Common, 2900 Wilson Blvd Ste 102, Arlington, VA 22201
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 971-4504
Business type: Furniture store
Carrie: I bought a sectional for my "small space." I worked with Laura at the Clarendon store in Arlington, VA. She fit me into her schedule promptly so that I could qualify for the sale price before the deadline, and came to my home the same day I visited the store to get measurements and evaluate fabric samples. I placed the order and received the item earlier than promised. The delivery team was professional and the whole experience was very positive. I love my new sectional sofa and it fits perfectly in my living room.
Response: Hi Carrie, Thank you for taking the time to write a review of Laura and the Ethan Allen in Arlington. I'm pleased that you had a nice experience, enjoyed working with Laura and love your new room! Best Regards, David Burton, Territory Leader
Samantha Katz: I have worked with Antoinette since 2018. I have bought several pieces for a variety of rooms in my house. I have a particular eclectic style and a fairly strong opinion of what I like and she works with me. She never pressures me to buy. She will give you the same great service if you are only buying one piece or if you are redoing a complete room/house. She is a great designer and while I have not used her for design, I would highly recommend her.
Response: Thank you for the 5 star review. We are pleased that you had a great experience with Antoinette.
Zayda Morales: Customer service almost non existent. We ordered furniture months ago. We had a time of delivery. It didn’t happened. We were not really surprised since everything is taking a long time to be delivered. My disappointment is with the lack of communication on the status of the order. I called on a Saturday. Today is Thursday and I have not received a call. An email was sent Sunday and still no response. It doesn’t take much to make a call or respond to an email. Out order is 2 months over due.
Response: Dear Ms. Morales, I'm very sorry to hear of the lack of service you have been provided and will address the matter with the Design Center Leader, as well as the Design Consultant that assisted you. I attempted to review the order in an effort to provide immediate assistance; however, wasn't able to locate your name in the system, perhaps the order is in conjunction with another name? Please feel free to communicate with me directly so that I can assist you further. Thank you, David Burton, Territory Leader. david.burton@ethanallen.com
Patti DiPaolo: Absolutely love working with Spence at Ethan Allen Arlington location. Spence really listens to her customers and suggests the perfect pieces to fit your lifestyle all while keeping your budget in mind. Spence is truly an amazing designer. Working with her to furnish our new beach house has been such a pleasure. I highly recommend working with her for your next project. You will love her style, suggestions, and customer service!
Response: Patti, Thank you so much for the 5 star review. Spence is truly amazing and we are so happy to have her as a designer at Ethan Allen. She always takes good care of her clients and they all lover her. Susan Dorsey (DCL)
C. Kane: The designer was awesome and the furniture well made and on trend. I purchased a full condo worth of furniture. It’s been just under 4 years and it’s all held up extremely well. My only complaint today is that the fabric protection I purchased is outsourced to a third party (Guardsman) and they are extremely difficult to deal with and their Better Business Bureau rating is a “stellar” 1.9. Remains to be seen if they will actually honor the claim but I have little confidence given the reviews and my experience to date, even though I’ve followed all of the rules. It was very expensive to purchase (through EA) and Ethan Allen should be better at selecting the vendors it affiliates with. The fabric protection induced me to select a lot of whites, I’m not sure I’d make the same choice today given my experience w Guardsman. My recommendation based on my experience is to think very carefully before buying anything affiliated w Guardsman.
17. Bassett Furniture - Rockville
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3.9
44 reviews
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Address: 1150 Rockville Pike, Rockville, MD 20852
Schedule: Closed ⋅ Opens 10AM
Telephone: (301) 545-5560
Business type: Furniture store
Tassey Russo: I was starting the process of a total redo of a family room. Went to Bassett thinking that the furniture would not be contemporary enough so just wanted to check it off my list. Pleasantly, there was a good mix of traditional and contemporary and I found several couches and chairs that would work in our room. We had tremendous help from one of the sales women. She was patient, worked to understand my requirements and did an excellent job explaining the options. Good to know: frequent sales, about 800 fabric choices and free in-home design consultation.
Diamond Durant: Quality custom furniture with great salespeople. There are so many options to choose from and the themes vary.
Hoa tieu: Please do not buy any furniture insurance from Guardsman. They are a scam company and best of luck if you are trying to get a hold of, read the reviews in Business Bureau. I will not buy any more furnitures from Bassett again unless they stop supporting and promoting a scam company (Guardsman). Save your money!!!
Response: Hoa, we are very sorry to hear about your less than satisfactory experience. Please email customercare@bassettfurniture.com so that we can work toward a solution.
Fred Bostic: Worst company ever. Waited 5 months for furniture I ordered and paid for from the Rockville, Maryland store, and they delivered the wrong furniture. I was then told that the furniture I ordered was no longer available.
Response: Fred Bostic, we are sorry to understand that your delivery experience was not adequate. We would love to correct the situation. Please email customercare@bassettfurniture.com so that we can further discuss the circumstances.
John Tabor: We have bought most of our furniture at Basset and it is our favorite furniture store. Ask for Emilia to help you. She is the best designer there. Extremely patient and helpful
Sahar: You receive good assistant from staff. But it take long to receive your furniture as they will make it based on your order. There is no ready-to-get-to-home furniture even if you like one of the available set.
Response: Hello Sahar, thank you; we appreciate your feedback!
18. Miss Pixie's - Washington
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4.5
104 reviews
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Address: 1626 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 232-8171
Business type: Antique furniture store
Angus Bennion: This store is great! Lots of fun products.
Erin Wagner: I’ve gotten so many high quality items from Miss Pixie’s over the last several years, but today I’m finally leaving the five star review they’ve always deserved! We had scheduled a delivery for them to bring a table we purchased, and Miss Pixie herself rolled up in a pickup truck this morning right on time. It turns out the delivery drivers were stuck in an elevator, but somehow that didn’t stop them at all! We gave her a hand and she didn’t charge us the usual delivery fee to make up for the trouble (what trouble?!). We look forward to continuing to shop at Miss Pixie’s as we furnish our home.
India Lindsay: Store has a variety of furniture, art, and random decorations. Everything is laid out artistically while still being easy to walk around. Majority of items are on the pricier side, though you can find a few steals. I snagged a painted medium-sized pot hand painted in Italy for $12.
Jace Warble: Miss Pixies is a lovely little shop with beautiful pieces, helpful and knowledgeable staff, and price that matches quality. Definitely worth stopping by!
Amy Clerkin: Nicely curated selection of items at reasonable prices. Owner is very responsive to any concerns. We love our vintage couch
MrIrali: One of the cutest boutique home goods stores in DC. And reasonably priced too
Brittney Valcin: I absolutely LOVE Miss Pixie’s!! My mother has raved about this place for a long time and I finally had the pleasure of stopping by. They have a wide variety of things for every taste. So much character! I love to buy random things lol. So of course I bought a few things 🤣. One store that is true to “if you love, BUY IT! It may not be there tomorrow!” I WILL BE BACK
Alexandra Goodman: Lovely antique store with some really nice pieces. Prices for some of the larger items were reasonable, but pricing was kind of all over the place. Obvious sets of items (chairs, side tables, glasses, etc.) were priced individually which was weird for an antique store. Other pieces were priced way too high, like $95 for an IKEA mirror or $250 for a simple basic wooden console table (which would have been $50 anywhere else but DC). Overall, I enjoyed this store and walking around inside, but I probably won’t buy here due to the pricing.
19. Herman Miller Retail Store - Washington
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5
1 reviews
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Address: 1268 4th St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 414-6590
Business type: Furniture store
RodG: Brand new store, knowledgeable staff, lots of chairs to try out.
