Best Custom Furniture Stores Washington Near You

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Moira Butterfield
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1. Room & Board

165 reviews
Room & Board
Prices
5
Product Qualitys
5
Services
5
Professionalism
5
Attention
5

Address: 1840 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM

Telephone: (877) 387-0091

Guy: Furniture store


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Room & Board: what do users think?


Mark Weinress: Really like this store, and all the Room & Board locations. Large and nicely laid out for easy shopping. Well priced, well made stylish furniture with a good, but not overwhelming selection. Very helpful staff. Lots of options on upholstery and other details. I've bought quite a number of pieces at the Room & Board in Chelsea, NYC.
Response: Thanks, Mark!

Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.

Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.

Veronica Lim Almario: Staff was super helpful. Peter helped us out and would highly recommend him!! We didn't feel pressure to buy anything. Peter helped us decide on a couch that fit our home and budget.
Response: Thanks, Veronica!

Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.

Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.

Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.
Response: Hi Kathryn, thank you for shopping with us and taking the time to leave a review. We understand your frustration and we're working closely with our American manufacturers to produce and deliver items as quickly as possible. Please give us a call at 800.301.9720 for an update on your order.

Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting

Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.
Response: Hi Catie, thank you so much for shopping with us and taking the time to leave a review. We're so happy to have you as a customer!

Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!
Response: Hi Renee, we want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. Give us a call at 800.301.9720 and we'll work with you to resolve the issue to your satisfaction.

2. R-Home Furniture Store for live edge wood slabs furniture

29 reviews
R-Home Furniture Store for live edge wood slabs furniture
Prices
5
Product Qualitys
5
Services
5
Professionalism
5
Attention
5

Address: 5641l General Washington Dr, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 942-8985

Guy: Furniture store


Review: "We never see many stores like this in the United States."

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R-Home Furniture Store for live edge wood slabs furniture: what do users think?


Quang Nguyen: Beautiful products. Excellent workmanship. Perfectly fits for your casual or formal dinning rooms. You can also order custom made tables, shelves, bars ... all uniquely created to your tastes. Sometimes, I just come and hang around to touch the beautiful wood!!! Love the place and Nicho has excellent tastes in furniture designs.

Jonny Lobeck: We can't say enough about not only the quality of the products (we purchased a coffee table, two end tables, and a writing desk top), but also the friendly customer service of Niko. And, you can't beat the reasonable price points. This truly is a local business you want to support. Thanks, Niko!

Justin H: Fantastic place for custom wood furniture. Massive warehouse full of different size/shape/grain planks to choose your custom to able from. We wanted something solid wood that would last forever and were so happy we found this place. See the pictures for before and finished product. They sealed the table and had numerous leg styles to pick from. We were even able to get a side table from the same slab. Great family business where customer service is their first priority. Highly recommend you check them out!

Angie Rhinehart: We came upon this store when we were out looking for new bedroom furniture. While we didn’t find that, we did find so much more! Don’t let the outside deter you, a treasure trove awaits you inside. They carry such unique and reasonably priced pieces. Plan to spend a good bit of time because there is so much to see that it takes several times around the warehouse to take it all in. The best part of this place is the customer service. Furniture shopping can feel like being fed to the wolves, but not here with Nico. He was present to offer help but not in your face and he was incredibly friendly. We found so many things we want for our home but picked up a few to start and are going back for more soon. I cannot recommend this place enough!

Robert Kagan: This is a truly wonderful business. I have purchased two beautiful items from them: a live edge desk and a round reclaimed teak kitchen table. They both give me happiness every day. The workmanship is outstanding. More than anything, I appreciate the wonderful friendly service. We needed the kitchen table in a hurry. They got it done. I needed to drive it down to the Outer Banks. They wrapped it up and tied it down securely on my car, even though they didn't have to. Incredibly thoughtful. what a fabulous store. Thank you!

Folashade Osibanjo-Quinn: Great furniture store with superb customer service. The owner was incredibly nice. My husband and I visited last week to pick up a small dining set and we were pleased with the craftsmanship and options. We will definitely return. Highly recommended for those looking for quality pieces.

Laura Ruth: R-Home sells the most amazing furniture. It’s a hidden gem! We bought a large dining table and 10 chairs earlier this year and couldn’t be happier with the final product. Everyone who sees our house immediately notices the table. It’s not the cheapest but it’s solidly made, family-owned, and unique!! We just ordered a coffee table because we can’t get enough of their beautiful furniture! Highly, highly recommend.

Joey Marshall: Very friendly staff, excellent craftsmanship and many styles of furniture to choose from. Everything is 100% solid wood. These folks have a manufacturing source in Indonesia I believe so the prices are reasonable and the quality is outstanding. It's a family run shop & local business producing a great quality product at an affordable (for the quality) price point.

Kenny S: I was surprised at this furniture store it is outstanding, we purchased our dining room table and other small accessory pieces here. The selections are amazing and customer service is great! Stop by their location and you won't be dissapointed! I will definitely be back for other things.

Chandra Khoe: This store is a National Treasure. The wood product is so great and awesome. We never see many stores like this in the United States. The quality of wood products, the products variation, the customer services are wonderful. Surely, we will buy more furniture again from this store.

3. Creative Classics Furniture

46 reviews
Creative Classics Furniture
Prices
5
Product Qualitys
5
Services
5
Professionalism
5
Attention
5

Address: 906 King St, Alexandria, VA 22314

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 518-4663

Guy: Furniture store


Review: "Most of all, their products are made in the USA!"

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Creative Classics Furniture: what do users think?


Morgan Holden: I went to Creative Classics in a hurry… I am moving to a remote area in Alaska and the movers were coming on Monday. This was Saturday. In getting ready for this big move I had not been able to purchase dining room chairs that we were desperately in need of after years of using donated furniture. I walked in, looked around a little bit, and was then asked if I needed any help. I told the gentleman I was looking for sturdy, Amish made, dining room chairs but I needed them this weekend. He said, maybe Monday: let’s look at our delivery schedule and our inventory to see what we have available. So we did. They did have delivery time on Monday, but my moving company was coming on Monday morning. I kept looking but secretly wasn’t sure Monday would work for me. He introduced himself as Steve, the owner - along with his wife, who was also working in the store that day and helping other clients. Steve brought me over to 2 different styles of dining room chairs and had me sit in them. One was so comfortable for me. I loved it. We went back to the computer to see when we could get these delivered. This is where it goes from good customer service to AMAZING!!! Steve calls his son, who also works in the business, and they arrange for his son to meet me at their warehouse right then. Even though the warehouse is closed on Saturday and it was his son’s day off they knew I was moving and completely went out of their way to help me. I paid and met his son at the warehouse 30 minutes later. He had pulled out all the chairs from their boxes, urged me to inspect each one, and then repacked them so I could have them moved to Alaska. I was headed to Pottery Barn and Crate and Barrel next. Creative Classics prices were comparable and they are a small, family owned business, selling Amish made - not factory made - furniture. I am soooo happy with this purchase. I’m moving but I hope this review will bring other people to the store. Creative Classics will be my first choice when we come back to the area. Thanks for your help Steve and Steve Jr.

Rachel Landry: We had a great experience ordering our couch from Creative Classics. The sales associates were very helpful, but not pushy. There was a long lead time on the couch from the manufacturer but when it finally arrived, it was worth the wait. The delivery crew was professional and friendly. I signed off on the couch and realized shortly after that there was a fabric snag on the arm and an imperfection on the leg. When I contacted Creative Classics, they responded immediately and contacted the manufacturer to look into options. The manufacturer wanted to repair the upholstery and leg, which would have required us to surrender the couch. CC offered a couch to borrow during this time, which they would deliver. After more discussion, we really did not feel like going through such a process, during pre-vaccination Covid, for such small imperfections. I suggested a small monetary compensation to account for the damage and CC issued us a check, for what we felt was fair. The customer service is top notch and would never be found at larger, big name stores. They came through even when the issue was with the manufacturer, not their company. We will absolutely return to Creative Classics when we need quality furniture in the future.

Tanya: I was adamant that I wanted to support local crafters and was referred to Creative Classics by a friend when in search of a new dining room table. I found the one I wanted through Copeland, and ordered it via email with Creative Classics. In my email (and pandemic haze) I failed to specifically mention a glass top table. When the table showed up it was of course solid wood. I signed off on the order sheet etc so really the blame is on me. Creative classics was so kind to not only order me the correct table, but to allow me to use the one that was incorrect until it would arrive. They refunded the price difference, and also my delivery fee! Simply amazing for something that was really *MY* fault. I absolutely will be ordering from them again. Thinking maybe a new bedroom set next. Bottom line, don't hesitate to support this small business who in turns supports other small businesses with products that are made in the USA.
Response: Tanya, we so appreciate your kind words! It means a lot, as does your commitment to small business and sustainability. We hope the new table is the perfect fit for your home.

Jessica Teel: I really had an outstanding experience with Creative Classics Furniture. Everyone was outstanding from working with Melissa to selecting my item to Ann on providing regularly the status of my order (Due to COVID-19 delays) and Dan making sure everything was on route and timely. I am very happy with the final product. This is my second time ordering from Creative Classics. I worked with Creative Classics over 10 years ago when I ordered our first bed when we first purchased our home. Creative Classics still has wonderful customer service even during the current environment with COVID-19 and the demand for furniture and home products being high. I am so happy I decided to reorder another bed tufted headboard and frame from them again. I highly recommended them to my neighbors and friends and will continue to do so. Such an amazing furniture shopping experience.
Response: Thank you so much for the positive words, Jessica. We appreciate your business!

Margo Ramage: i cannot say enough good things about Creative Classics in Alexandria, VA. I live in a modestly-sized condo and I found Creative Classics had by far the best options for appropriately sized furniture. I ordered a sectional and I got what I wanted in dimensions, firmness, fabric and arm style - not what I was willing to settle for. Ann was beyond patient and gave me great advice. I also bought metal-framed nesting tables and was able to select from a variety of metal finishes to blend with other metal finishes in the living/dining area. The delivery service was professional with an emphasis on safety during the pandemic. Try them, you'll like them.
Response: Many many thanks Margo! Your kind words are much appreciated and Ann says it was so nice working with you.

Robert J.V. Sumner: I have been visiting Creative Classics since I moved to this area and well-before I was able to afford to shop there. During my visits, I met and have gotten to know Ann and the owners, Rachel and Scott. When stopping in, if only to browse, the staff has always taken time to tell me about the products they sell, how they are made, what is new, and the array of options that are offered to make each piece truly custom. Many of the products sold at Creative Classics are also made in the United States, by hand, and are scaled for smaller condominium spaces, which has been a refreshing contrast to many of the large, overstuffed or oversized pieces that are widely available. In recent years, I have been able to afford to buy some items from Creative Classics. The service is second to none, the items delivered on time with care, and are lasting longer than other products I have bought at mass retailers. I regularly receive compliments from guests about my furniture and how it brings my home together. To address some of the comments about the cost…well, you get what you pay for at any store and Creative Classics is no different. I have paid less for furniture from larger retailers where finishes have dulled, or components have failed within a short amount of time. My pieces from Creative Classics look just as good as they did when they were delivered. Of note, a dining set I purchased from Creative Classics was signed by the workers who built it in Illinois; a sofa I purchased from a manufacturer in North Carolina came with a card signed by each person who had a role in the construction of the piece ranging from the seamster, to the fabric cutter, to the upholsterer. This attention to detail and quality is not inexpensive but it lasts and the pieces are truly personalized. I cannot say enough about how welcoming Ann, Rachel, and Scott have been to me over the years and it is always a pleasure to stop in and browse. If you are seeking quality, American made furniture that can be tailored to your space and tastes, with personalized service, I recommend Creative Classics without hesitation.
Response: Robert, we are truly grateful for your kind words. It means a lot to us and we will continue to strive for the high standard of quality you've experienced. Ann, Rachel, and Scott send you a special thank you!

Nancy S: Beautiful furniture. The delivery was top notch. I would definitely recommend Creative Classics to my friends.
Response: We appreciate your review, Nancy, and are so glad you had the type of experience we strive to provide. Thank you so much!

Joost Santos: Yes, the furniture here are expensive, but as someone (like me) who does research first, the prices in this store are lower compared to online stores. The quality is superb! You can easily tell a cheap furniture from other places to the high-quality ones you would find in this store. Customer service is excellent. I like the fact that the staff don't follow you around persistently -- they would just let you take your time. If you ask questions, they would give you the best answer without even overly-pressuring you to buy (unlike other commission-based stores). I bought a Copeland bed in this store last year and it has even gotten better after a year (the wood stain matures beautifully over time). Nonetheless, there's a downside to visiting the store in person -- you would literally salivate at the sight of the fine furniture on display. Oh I almost forgot to mention the muscular delivery guy (can't remember his name). When I first saw him I thought to myself -- if this guy wrestles with me, I would get defeated in less than a second so I will minimally interact with him. But I found out that he's super nice and I also learned that he is the son of the owner. Let us support this local family business. Indeed, they are truly deserving of a 5-star rating.

Bill Collins: An enjoyable, professional, no-pressure experience and we got the perfect sofa-bed to our expectations at a good price. Delivery was professional and friendly.
Response: Thank you so much, Bill. We really appreciate your business!

Arsenio Nazareno: Thoughtfully curated showroom focusing on high quality materials, craftsmanship, and designs that are compatible with the smaller living spaces of this area. The consultants are very knowledgeable and friendly. They helped us to design our living and dining room without pushing their own products. It was a great experience.
Response: Thanks for reviewing us!

4. west elm

171 reviews
west elm
Prices
5
Product Qualitys
5
Services
5
Professionalism
5
Attention
5

Address: 1728 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 986-2165

Guy: Furniture store


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Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.

Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.

Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.

Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!

5. Austen Morris Custom Furniture

21 reviews
Austen Morris Custom Furniture
Prices
5
Product Qualitys
5
Services
5
Professionalism
5
Attention
5

Address: 3407 Windom Rd, Brentwood, MD 20722

Schedule: Closed ⋅ Opens 9AM

Telephone: (202) 599-7210

Guy: Furniture maker


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Nina Brown: Dennis built us the most beautiful set of 8 replica Pierre Jeanneret dining chairs. He had perfect attention to detail, carefully considering every aspect of the dimensions and finish. His production ran on schedule and his communication was excellent. He delivered with a product even finer than we expected. We will use these chairs for many, many decades to come. Thank you, Dennis! Services: Woodworking , Wood staining , Custom furniture , Chair construction & installation , Delivery

Patrick D: Nothing but good things to say about Dennis. I wanted a specific side table from a retailer. that’s no longer being sold. I gave him some pictures of it and he replicated it to a tee. The quality and craftsmanship is indistinguishable from a big name retailer. We’ll be using these tables for years to come. Hope we can tap Dennis again for more furniture in the future.

Christina Garneski: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueLove, love, LOVE this beautiful coffee table made with care. It’s really better than I could have imagined. Excellent craftsmanship, thoughtful design, and great service. Couldn’t ask for more. And so happy to support a local artisan.Service: Custom furniture

Jacob Mullin: Dennis has done several jobs for us, both custom pieces in our nearly 140 year old row house in DC. He was meticulous and willing to try anything to make sure it was meeting our expectations. Excellent craftsmanship. Even added some personal inlay touches that were fantastic. He was personable and really listened to what we wanted. Could not recommend him enough! Service: Custom furniture

Katherine Gamao: I'm so glad I discovered Dennis! When you're only 5'2" like I am, there is an issue with desks being too tall to properly sit in a chair so your feet can rest comfortably on the ground. I decided I needed a standing desk not necessarily for standing but for adjusting to a lower height. I found the base I wanted to use but was really unhappy with the desktop selections being offered at stores. I wanted something affordable but I also knew I wanted solid walnut wood, a thicker tabletop and attractive cable management options. I had some inspiration images and shared my ideas with Dennis. I purchased the table base and had it shipped directly to him so he could create a custom tabletop, resulting in the perfect desk for me! Dennis was so easy to work with, understood exactly what I needed and wanted, and made sure I was able to check all the boxes while staying within my budget. He shared his knowledge of wood and furniture design to help create my ideal workspace, including a beautiful matching monitor stand. He even came up with the coolest leather cord management straps (and even offers a vegan option too)! He delivered the desktop and base and even put it together for me on site. The quality, the value and the design are beyond anything you could ever buy at a store. If I could have Dennis custom build every piece of furniture in my home I would totally do it! He is absolutely amazing! Services: Custom furniture , Desk construction & installation

Alan R: We came across Austen/Morris when looking for a custom banquette bench and ended up commissioning Dennis to build the bench along with a table and stool to complete our dining nook. He’s a true artist and craftsman and if you’re looking for something unique and timeless he can create that for you. The process was fun and collaborative, starting with a visit to our space. We exchanged inspirational examples of what we like and discussed wood types. Ahead of the build, he provided 3D renderings of different possibilities, which we then refined before making a final decision on what everything would look like. Custom furniture can be intimidating, but Dennis was great about working within our budget and being flexible as we kept changing our mind. Pricing is very fair considering the quality and the fact that everything is made locally in DC. Highly recommend. Services: Custom furniture , Table construction & installation

K&M: Dennis of Austen Morris Custom Furniture works MAGIC -- I cannot recommend him highly enough! My first order with him was a custom wall-mounted shoe cabinet for our entryway. I had a very specific vision of what I wanted and Dennis executed it even more perfectly than I imagined. His work is meticulous and beautiful, with careful attention paid to every detail. His prices are also very fair for the quality and custom nature of the work. The whole process from start to finish, including in-house installation, was extremely professional and efficient. My husband and I will be loyal clients for years to come, with a custom desk already next on the list! Thank you, Dennis!! Service: Custom furniture

Salaeha Shariff: It was a pleasure working with Dennis on my custom coffee table. I was looking for something that would fit my space with unique design elements and Dennis delivered! He proposed a few different options including added features I hadn't even considered. He kept me updated throughout and it was fun watching the table's progress on Instagram. Love being able to work with and purchase directly from makers and knowing my table is a custom piece made by hand. Service: Custom furniture

Marcia Chatelain: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueGorgeous custom coffee table to fit our really big living room. Beautiful and high quality work, and great communication along the way!Service: Custom furniture

Penny Gilbertson: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe are so happy with the table Dennis built for us. We couldn't find exactly what we wanted anywhere, so we had one built. I'm so happy with the results, hopefully this will become an heirloom piece.Service: Custom furniture

6. Warehouse Showrooms

91 reviews
Warehouse Showrooms
Prices
4.2
Product Qualitys
4.3
Services
4
Professionalism
4.8
Attention
4.7

Address: 5641 General Washington Dr UNIT K, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 256-2497

Guy: Furniture store


Review: "... Shop at Warehouse Showrooms for the Best Furniture in Arlington, ... us ..."

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Jennifer Zydney: My best customer experiences come about when someone I do business with makes a problem go away. That was the case with Warehouse Showrooms. Knowing lead times are stretched, we ordered some outdoor furniture well ahead of when we’d need it. When we approached the date that we thought we’d take delivery, we learned there had been some miscommunication about how/when the delivery would occur. Warehouse Showrooms really bent over backwards to address the situation and make it work for us. Super helpful and responsive customer service. Furniture delivery guys were great too, very friendly and helpful. Can’t wait to enjoy our Polywood rockers!

Sara Barth: Warehouse Showrooms is great! We purchased a bedroom set and couldn’t be happier. Excellent quality solid wood furniture at reasonable prices. The staff at Warehouse Showrooms are so easy to work with and gave us realistic expectations about delivery timelines. We ended up adding a piece to our order a few weeks after our initial order was placed and they did not charge us for the second delivery. We’ll definitely shop with Warehouse Showrooms again!

Margaret Veenstra: This local business is great! The shopkeepers are friendly and helpful. All the furniture is made in America! Much of the wood furniture is crafted by Amish. We find value and quality in everything that we purchase here. We’ve previously purchased a bedroom set and today we purchased a couple mattress sets and a bed. We can’t wait til delivery day! Support local business, you wil not be disappointed.

Barry Rosman: We bought 5 matching walnut chairs to go with our new Live Edge table. The chairs legs were too wide to fit 2 chairs side by side. After some discussion, the came up with an innovative solution to move the table legs at no charge. They saved the day and fixed it within 24 hours. That is service. They are very helpful, creative and very easy to do business with.

David White: Great experience with Jorge for prior purchases, hand-made Amish furniture is awesome and we've enjoyed it thus far.

Janet LZ: BEAUTIFUL FURNITURE!! Warehouse Showrooms has gorgeous furniture! The quality is outstanding and the prices are very reasonable! Helpful sales personnel. I have bought at least 12 pieces from this store and have never been disappointed. Many of the items can be customized. This place is awesome!

Samuel Hodgson: This store offers beautiful, high quality, and very functional furniture. The staff is friendly, and the service both before and after purchase is phenomenal. My fiancée and I have returned to them for multiple items, and had an outstanding experience each time. We struggled at other stores to find items to fit our budget, needs, and aesthetic preferences, but Warehouse Showrooms has always come through. I cannot recommend them highly enough.

Alek Cannan: High quality, hand made, solid wood furniture at fair prices. This showroom is excellent and the staff are really knowledgeable, helpful, and friendly. We visited the showroom looking for a dining set and a sleeper sofa. We were really impressed with the range of options available and the high quality workmanship. And most items are very customizable to adjust sizes and wood types and finishes to match just what you are looking for. We are really impressed and would highly recommend this shop to anyone looking for long lasting furniture.

Paula Lewis: Great experience. We wanted to try out a particular brand of chair before ordering a set online. Warehouse Showrooms had great customer service and after we decided we did like the chairs, they were able to order them for us at a better price than we would have gotten buying directly from the manufacturer. They also had a wide selection of other really nice furniture. Would definitely shop there again.

iktibar rapkat: We ordered 2 beautiful real Leather brown couches and we couldn’t be any happier with it. Andy has been great help, delivery guys were super nice. Price is very reasonable, quality of the couches are phenomenal!!!

7. Baker Furniture Georgetown

6 reviews
Baker Furniture Georgetown
Prices
4.9
Product Qualitys
4.6
Services
4.1
Professionalism
4.3
Attention
4

Address: 1099 14th St NW Suite 400, Washington, DC 20005

Schedule: Closed ⋅ Opens 9AM

Telephone: (202) 342-7080

Guy: Furniture store


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Baker Furniture Georgetown: what do users think?


M: Maybe the best showroom to get your furniture from. Top quality, luxurious products and unique home accessories. They always have some kind of sale so you should ask. Classy customer service the handsome dude was very helpful.

Tom Phisher: Maybe the best showroom to get your furniture from. Top quality, luxurious products and unique home accessories . They always have some kind of sale so you should ask. Classy customer service the handsome dude was very helpful.

Richard Holcomb Jr: I have a Georgetown bedroom suite and they don't make that brand of furniture anymore

Richard Newton: the standard of American made furniture.

8. Room & Board

5 reviews
Room & Board
Prices
4.3
Product Qualitys
4.6
Services
4.9
Professionalism
4.7
Attention
4.3

Address: 7236 Woodmont Ave, Bethesda, MD 20814

Schedule: Closed ⋅ Opens 11AM

Telephone: (866) 407-6252

Guy: Furniture store


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Room & Board: what do users think?


Gabriel Sarmiento: Pretty much just a design studio, no real merchandise to view. If you already know what you want and just want to see fabric, material, or hardware samples then this place will work. Otherwise just go to the DC location that has actual furniture. Disappointment really. They should advertise this as a design studio and not a furniture store.

Sarah Griffin: This is more of a sample store. If you want the full store with all merchandise, you need to go to the DC location.

John Williams: Great service

9. R-Home Furniture Store for live edge wood slabs furniture

32 reviews
R-Home Furniture Store for live edge wood slabs furniture
Prices
4.9
Product Qualitys
4.5
Services
4.2
Professionalism
4.4
Attention
4.6

Address: 5641-A, General Washington Dr, Alexandria, VA 22312

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 658-9665

Guy: Furniture store


Review: "We never see many stores like this in the United States."

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R-Home Furniture Store for live edge wood slabs furniture: what do users think?


Jon La Marr: I would give R-Home Furniture 100 stars if I could. An absolutely amazing place to get custom, hand-made, and beautiful furniture at great prices. We've had endless problems with the "brand name" furniture places, but you will not have any problems going here. We hand picked our pieces and had them custom made/delivered in under a week! R-Home Furniture is family-run from creation to delivery. Every interaction we've had with them has been a breeze. We will definitely be back to get more soon!

M M King: The R-Home Furniture team is amazing! From selection of the wood to designing the table, bench seating, and end table, the service and support were first class! The finished products were great!

Jessica Kropf: This is a good store to visit if you like solid wood furniture. They have some items available to carry away same day, and offer custom orders as well. They also have a lot of large wood slabs on hand to select and custom finish for live edge tables. The location at 2936-B Prosperity Ave. is scheduled to close and consolidate with the Alexandria location (possibly by July 2022?). They have live edge wood slabs there still, along with rustic reclaimed cabinets and furniture, tansu style chests, and tables and chairs. Items are discounted at that location currently until the move, or visit the main location in Alexandria for a wider selection of furniture and decorative items.

Kaitlin Beach: This is truly a hidden gem. We were looking for a new table and found R-Home. The service was excellent, helpful but not at all pushy. I could not believe the amazing selection of quality, handmade wood pieces, including reclaimed and live-edge wood slabs. Prices are super reasonable for the excellent quality, especially as it's right in the DC area. We didn't see anything else close to this selection and price for the quality. We came away with a dining table made of reclaimed oak that will last us for the long haul. Delivery was great. We cannot stop raving about this purchase!

John Crumbley: My wife and I have purchased several items from Niko. Stools, chairs, patio furniture, and other knick/knacks. You name it, they have it. He and his family are lovely, fair, and produce quality furniture. We always consider R-Home first whenever we are in the market for a new furniture item. Strongly recommended...

Arthur Lord: Great quality, family-owned business, with even better customer service. We were very happy with the dining room table and chairs that we bought. After we used the table daily for a year, we noticed the wood started to separate at one end-- we contacted the owner (Bram) and he happily fixed the table, free of charge. Even gave us a loaner for the days it was in their shop. They picked it up and dropped it off around our schedule. It looks and works great now. Talk about standing behind your products. Would definitely shop here again.

Cory C: The storefront might seem small at first glance, but inside is a huge warehouse of unique furniture from around the world. I was blown away by size inside the store and the amount of furniture in it. The pieces in the store are mix of contemporary and classic pieces of beautiful, solid hardwood and they also offer accents and accessories. While shopping, the staff was kind, friendly, and helpful. While I was browsing, they even offered to customize pieces of furniture to fit into any sized spaces-- (which was great for furnishing my apartment!). The tables, chairs, and media console that I got all look simple and beautiful. Next time I'm in Virginia, I'll definitely be stopping here again. Potterybarn pieces of furniture without the prices. Would recommend.

Chandra Khoe: This store is a National Treasure. The wood product is so great and awesome. We never see many stores like this in the United States. The quality of wood products, the products variation, the customer services are wonderful. Surely, we will buy more furniture again from this store.

JP Murphy: After looking at all the usual places for outdoor furniture we found R-Home. We really liked what we found in the store and it was hard to decide what table and chairs to purchase for our new deck. We decided on a teak table and chairs that we are very happy with and look great! Bram was wonderful and delivered exactly on time and we are very pleased with the selection, price and service. We will likely be back!

Marc and Ann Bickoff: The desk we ordered arrived on time. It is exactly what we wanted. This small family owned company is completely professional. We will most definitely use them when shopping for future furniture needs. R-Home Furniture carries different and unusual items. What a welcome change from the standard furniture store fare!

10. Ligne Roset

9 reviews
Ligne Roset
Prices
4.1
Product Qualitys
5
Services
4.5
Professionalism
4.4
Attention
4.3

Address: 2201 Wisconsin Ave NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 248-3112

Guy: Furniture store


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Jacqueline Dobranski: We have been enthusiastic customers of Ligne Roset DC since 2012 when we bought a set of 12 formal "So" dining chairs and the iconic pumpkin chair. The store is locally owned by a warm and welcoming community-minded family. This translates to amazing customer service! Owner David Zein has an exquisite eye for design. He patiently helped me choose the right pieces and the perfect colors for my home without sales pressure. A couple of years later I stopped in and purchased the Ploum love seat - like sitting on a cloud! The first night I had it my dog chewed a hole in the seat! David had an upholsterer there the next day and you cannot tell anything happened! Last year we replaced our casual dining table and chairs at Ligne Roset. David swore the chair fabric would not stain, and he was right! I have two young kids - soy sauce, spaghetti sauce, you name it - it all comes right out of light gray fabric with a damp cloth! I have always admired Ligne Roset, and we get compliments on the style and comfort of our furniture all the time. Thank you to David and wife Dani for an excellent shopping experience. We are customers for life! BTW their newest store at the DC Wharf is stunning!

Victor Etheridge: Geoffrey is ALWAYS spectacular, informative and very helpful.Victor

Robert Frum: If you are in the area well worth a look through the showroom to see what they have - I like the arrangements which helps me with ideas. The members always answer any questions I have and take the time to explain details, which are important to me so when I am looking for just the right piece I have the information.

11. Modern Mobler

20 reviews
Modern Mobler
Prices
4.7
Product Qualitys
4.2
Services
4.4
Professionalism
4
Attention
4.4

Address: 7313 Georgia Ave NW, Washington, DC 20012

Schedule: Closed ⋅ Opens 11AM Sat

Telephone: (202) 882-1648

Guy: Furniture store


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Franklin Sahlhoff: Couple things* Prices are high but you get what you pay for in regards to the condition that said they need to do some spring cleaning??? Maybe I’m just a clean freak but they could hire some heavy lifters to clear the place out felt like half storage unit half show room. Back to my point if you’re not looking to spend cash save yourself the trip

William Kraybill: Wonderful Experience! Doug, the owner, has more knowledge of Modern furniture in general and Danish Modern in particular than anyone else I have spoken with. He will give you the background and history of any piece you're interested in, so you know exactly what you will be getting when you are considering a purchase. More than just facts and details, he gives you a feel for the piece, so you can really understand how it will fit in your home. I love this guy :)

Mario Zampaglione: I've tried to go to this store on two separate occasions. Each time I was met with rude upper management that wasted my time and did little, if anything, to make up for their mistakes in having me wait outside the store after having called to ensure the store was open. Furthermore, their stubbornness in refusing to admit their mistakes and offer any kind of conciliation was truly infuriating. While their collection of furniture is certainly nice (reason for the two stars) they overcharge like crazy. I was able to find the same couch I found in their store for 45% less and in much better condition. Having finally furnished my apartment from other vendors, I've learned that this store has a reputation of consistently rip customers off. I'm all for supporting small businesses like this, but my consistent poor experience with Modern Mobler leave me to have to leave this review.

talltomtroyny: Great store and everyone was more than helpful. Prices are very high. I couldn't afford anything. I asked about a teak garbage can and was quoted $800-$1200. I also picked out a few Dansk candle holders which the guy didn't know the price. I gave him my email address, and still haven't gotten a price 3 days later.

Engel “D'Journey” Caceres: I was skeptical on where to find good quality furniture because they all have bad wood, but my dad had mentioned this place so I went and checked it out. I was amazed on the quality and the prices. Such good materials and customer service. I made this my store of choice. Btw thanks a lot for instructing me on what to get! Definetly got the best out of the best! Great job keep it up guys! Much blessings.

Alicia Beck: “Great service from the staff, very helpful when it comes to making choices . Huge variety of furniture to choose from and they do home delivery. I ended up buying some chairs and they are great quality.”

Christine Mckee: High quality collection, unique hard to find modern / Scandinavian design and very knowledgeable. Always going above and beyond to find just the right thing- even refined and delivered to NYC!

Andrew Sanders: Absolutely incredible collection of authentic and pristine mid-century Danish furniture. Well out of my price range, but it was fun to peruse!

Peter Halbrook: Exquisite collection and wonderful customer service! Prices are very fair.

Scott Outten: Beautiful, high-end furniture.Nice people.Expensive though.

12. BoConcept Georgetown

36 reviews
BoConcept Georgetown
Prices
4
Product Qualitys
4.2
Services
4.4
Professionalism
4.6
Attention
4.8

Address: Design District, 3342 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 333-5656

Guy: Furniture store


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Matt Beckham: I bought a bed years ago and my movers had misplaced the bolts. I contacted this store and it was handled swiftly with the best customer service ever. They shipped me the necessary bolts to put my bed back together. Buy some furniture from this store!
Response: Thank you Matt for your kind and encouraging review. Your satisfaction is at the center of everything we do. We wish you many more years for your bed!

Katherine Vargas: Great minimalistic, modern, playful and practical design. I bought two barstools and within a week received them at home. They are hydraulic so I can adjust them to different counter heights - thanks to Ayman and Tom for their through and professional service!
Response: Thank you Katherine for your kind words. We are happy that we have been able to provide you with the barstools you wanted. We have some inventory in our Rockville warehouse, which allows us to provide quick turnaround time for some specific references. We look forward to welcoming you back in our showroom.

Quoc Thieu Tran: I reached out to Tim to see if he and his team could help move the same Boconcept pieces I bought a couple years ago. Tim was able to accommodate and the furniture was disassembled, wrapped, and moved to my new apartment. While assembly manuals are helpful, having someone who already knows how to disassemble/assemble these furniture pieces definitely expedited my move. Would highly recommend!
Response: Thank you Quoc for leaving us this kind review. We are pleased to have made this move a positive experience. Our furniture can be technical or complicated for "general movers". We regularly see them damage them and we are called to fix/repair those situations. Therefore thank you Quoc for using our services so that we can take good care of your BoConcept furniture.

Shailesh Kumar: Purchased "Indivi" sectional after customization. It fits very well for two families and perfect for our family room. Very sturdy and contemporary style. We also purchased a customized large leather ottoman to go with it. Quite satisfied with the quality- bit on the expensive side but I guess worth it. Very thankful to Aymann from DC store who helped us for this purchase and spent a lot of time explaining and choosing the right stuff. Looking forward to few other Bo-Concept furniture in our home.
Response: Thank you Shailesh for your positive review. We are thrilled that you are satisfied with your Indivi sectional that you have designed with the support of Ayman. We are honored and proud that you will create great moments in this timeless design. We look forward to welcoming you back in our showroom.

Michael Nagan: Two big thumbs-up for BoConcept, and Tim. The first thumbs-up is for the furniture itself. We purchased several Mariposa chairs and a Granada table. We have absolutely loved them both! They are probably our favorite pieces of furniture. The table is incredibly easy to expand and contract, so we actually do it all the time. (The mechanism is kind of fun to use, so I actually like doing it, rather than dreading it.) And the chairs are beautiful and comfortable. The second thumbs-up is for their service. We had a problem with one of the chairs almost five years after we purchased it. The warranty had long since ended, but I contacted Tim (who wasn’t even the owner when we purchased the chairs) to ask about it. He concluded that the problem shouldn’t have happened, so he offered to fix the chair for free. That involved replacing a substantial piece of the chair - which couldn’t have been cheap for them. And they did the repair in about 15 minutes at their warehouse while I waited and chatted with the lovely repair people. I guess you can tell that I feel pretty positive about BoConcept, but they’ve earned it!
Response: Thank you Michael for your positive review. I am pleased that we had the part that you needed and that we were able to service it quickly for you. Our logistics team of 3 today (Tony, Danilo and Jose) have accumulated +25 years with BoConcept - they are highly skilled and experienced.

Serene Kanaan: Very happy with my purchase. Claudia was very helpful throughout the process, and she always kept me updated with the status of my order and delivery. Delivery team were professional, friendly and efficient, and of course super clean and cautious. Thank you.
Response: We are very grateful that you took the time to provide us with this positive experience you had with Claudia and our delivery team. We look forward to having the pleasure to welcome you again in our showroom. Thank you.

Noura Khayat: Regular customer here, and recently used their moving services for some of the bigger/trickier pieces going to our new place. Tim and Danielo did a fantastic job - efficient, clean, painless. A gem of a find for the furniture and moving industries!
Response: Thank you Noura for taking the time to leave us a review and choosing our moving services for our items that are more "technical". If you are happy, then we are! We look forward to seeing you again in our showroom.

Rob Streicker: I cannot say enough nice things about BoConcept DC and its owner Tim Machenaud. I purchased an office chair from this shop almost 5 years ago and it held up beautifully until one of the wheels popped off -- it appeared that normal wear and tear had stripped a bolt of its threading. Despite the chair being out of warranty, Tim immediately offered to replace the entire chair at no cost to me. It was available to pick up from the showroom the next day. This is customer service at its finest. I'm now sitting in my new chair writing this review -- a very happy customer.
Response: Thank you Rob for your comment, the whole BoConcept team works hard to provide the best service we can for our customer's satisfaction. In my opinion, the key to the future of retail is going the extra mile for our customers.

Patricia Strohm: The team at Bo Concept did a terrific job in helping me find the right furniture for my new place. Ayman came and measured and presented a custom look that is elegant and comfortable. The delivery men were equally helpful. Tim is an excellent manager. I've always liked the furniture and other products at Bo Concepts but the Georgetown store is the best (better than the ones in London) I have visited.
Response: Thank you Patricia for taking the time and leaving us your feedback. We work hard everyday as our only focus is your satisfaction. We look forward to welcoming you back for a good coffee, for your next furniture need or for both !!

Laura Lee: Seriously, the best customer service EVER!. We bought a couch and a rug here and Tim is so expeditious with his replies to anything we needed. There was a little piece of fabric that was sticking out after we got it delivered and he came right away to fix it. The delivery was also the BEST delivery experience I have ever had. SOOOOO OD professional! The inside of the moving vehicle was even cleaner than my house! Definitely NOT a 3rd party delivery service and fake white glove delivery. They wore booties when they came into the house, came within the time frame of said delivery, and gave 20-25 mins notice as promised. I would DEFINITELY recommend them to ANYONE! Superb 5 star service.
Response: Thank you Laura for your kind review. We have an amazing team in the store and in our own warehouse. Everyone is extremely dedicated to provide an outstanding experience to all our clients. We will continue to aim for the highest level of service as this is in our DNA and it's the only future to brick and mortar stores.

13. Mitchell Gold + Bob Williams

28 reviews
Mitchell Gold + Bob Williams
Prices
4.2
Product Qualitys
4.7
Services
4
Professionalism
4.7
Attention
4.2

Address: 1526 14th St NW, Washington, DC 20005

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 332-3433

Guy: Furniture store


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Mitchell Gold + Bob Williams: what do users think?


Ali Azad: Beautiful furniture, a little pricy but definitely worth the price

Lisa Williams: Went there to purchase a couch and chair. Was within 5 feet of 4 staff members yesterday and the only person in the store. No one greeted or spoke to me. Would never consider purchasing anything from the store.

Jenny Fader: Though we didn't end up buying anything from here, I must say they had a great selection at reasonable prices. Unique style of furniture compared to other stores. The staff was also helpful and friendly without being too pushy at all. Comfortable atmosphere for actually trying out furniture.

Eric Trujillo: Beautiful well-made modern furniture. High prices though. Check the website first to avoid sticker shock. Helpful, knowledgeable staff. Beautiful showroom. We went for an event that room and board rented space out for. It is a beautiful area with roof access and lots of open spaces.

Thomas Geppi: Spoke with them on the phone and Howard was so helpful. Looking forward to seeing the products in person!

James Lytle: Always fun to visit this showroom. Beautiful furniture, rugs, and lighting.

Alice Carpenter: Most especially with their facilities. The rooms are large and luxuriously furnished.

Chris Tomko: Friendly service and great furniture.

Melba Alexander: Gorgeous furniture, warm and friendly ask for Beverly!

Kathy Moore: Lovely showroom and friendly helpful staff.

14. Bassett Furniture

30 reviews
Bassett Furniture
Prices
4.2
Product Qualitys
4
Services
4.6
Professionalism
4.9
Attention
4

Address: 7505 Leesburg Pike, Falls Church, VA 22043

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 790-0374

Guy: Furniture store


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Christopher Hensley: Give me something to complain about and I WILL!!! No complaints here. I recently purchased a desk from this location. Emlyn was very helpful. She warned me that it may be up to 6 weeks for delivery, but it arrived in 2 1/2 weeks. Delivery people were nice & on time. End to end stress free process. And the desk is BEAUTIFUL, I love it. Thanks Bassett, thanks Emlyn, thanks Google.
Response: Hi Christopher, thank you for your review! We are extremely happy to hear that you enjoyed your experience.

Ayalew Kelkay: I want give this store 0 Star. I ordered different stuffs before 3 months for about 24,000 dollar. Still nothing received still now. When I called to the store, they don't want pick the phone and even after the pick the phone they don't have interest with customer. I don't know when will be my stuffs and how come I get my refund . Overall, I am suggesting you guys have closed the store because nothing to open the store and too much talk at the time of purchasing. THIIS ASHELY FURNITURE: Very disappointed customer DO NOT BUY FROM ASHLEY!!’ TRASH COMPANY DONT GET CLOSE Horrible Experience STAY AWAY FROM ASHLEY FURNITURE WORST SERVICE EVER
Response: Hi, Ayalew. We are sorry to hear about your experience. If this incident occurred at a Bassett Furniture location, please do not hesitate to email customercare@bassettfurniture.com. We would like to look into this for you!

M: UPDATED 6/2017: The manager Christine has taken extra steps to rectify the issues, including replacing both recliners. The new recliners worked perfectly upon arrival, and had better padding than our original recliners. I am not sure if this was because she indicated that they would perform extra quality control, or if the two we originally ordered were so shoddy. The new recliners are great, and what we had expected when we tested them in the store. We are going to work with the manager directly to see if we can finish ordering our set of dining room chairs, and if they do that well, I would recommend working directly with the manager. ====== We are repeat customers, and it saddens me that this store has gone downhill. Our furniture arrived defective four months ago. The store doesn't seem to care. We notified the store, and they said they would schedule a technician to arrive. I called to confirm the visit because I received no confirmation call on the date scheduled and was waiting for a time window the day before the technician was scheduled to arrive. Turns out they accidentally canceled the technician visit and I had scheduled to take the day off from work. That was a terrible situation, and no one called to apologize. I called the headquarters customer service and they said they accidentally messed up, and that I should call the technician directly, so I did, and they sorted it out with Bassett. Then, the technician arrived and told me that the furniture should make a popping sound, that wasn't a defect. Luckily we had two of the same chair, so I was able to prove to the technician he was wrong. He said he wouldn't want to fix the issue because he may ruin the fabric. He does nothing, and concedes that the recliners do have issues because I was able to prove it because we have two of the same exact recliners. Please note that the technician does nothing when he arrives, it is to simply inspect the problem. The manager calls after I ping the store, and she apologizes for being away and not getting back to us. They of course they decide to "fix the parts" instead of replacement, and said if it doesn't work, they'd replace the defective recliner. Also, one of our recliners doesn't recline properly. They told us they are waiting for parts, and that gave me some hope that they would redeem themselves. However, since mid March, we haven't heard anything -- it has been an issue since January 20th, and it is now mid April. They do not respond or keep track of the issue, so I would recommend avoiding this store at all costs. If anyone from corporate is reading this, please know that we are not being treated well by your company or store. We also bought custom dining room chairs, which arrived with a weird chemical odor, which dissipated after a few weeks. It is now the end of April, and the manager has reached out since the online review to apologize, and offer to resolve the issues, but nothing has happened. Since my last conversation with the store, 9 days have passed with no contact. We still have two defective recliners since January.
Response: M H, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

John Loring: The sales process was fine and I liked their merchandise, so I placed a $9,000 order and paid in full. Since then Bassett has failed to keep two appointments for delivery. Each time I called and was told that delivery was never scheduled. When I asked for a refund, I was told that only the store manager can authorize a refund and that he is not available. I tried calling their corporate office and was told that I can only deal with the store. If you care at all about post-sales customer service or delivery schedules, stay away from Bassett.

Tandra Jones: I just bought my beautiful living room furniture at Bassett. Along with my personal designer Donna was so helpful in helping me select the right sofa, recliner chairs and matching rugs that all came together perfectly. I cannot wait for delivery. I would definitely use Bassett again and will recommend to friends and family.

Dillon Franks: Bought a wood table and a couch from this location. The table is low quality and the finish scratches off easily, even with a fingernail. The couch however has been great.

Leigh Hennessey: Every time I go in everyone is courteous and friendly. They spend as much time as I want wandering around the store with me; answering questions - even if I am not buying that day. Bassett is definitely one of my "go-to" furniture stores!
Response: Thank you for your feedback!

S M: Was hoping to buy a sectional from Bassett but this place should be avoided. There are plenty of better furniture suppliers who care about their customers.
Response: Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and look into your feedback further. Please reach out to us at customercare@bassettfurniture.com and provide your contact information. We will reach out as soon as possible.

Del Carmen Calle: I'm in search of furniture store and like to read reviews before I go to a store I FIND IT strange that Basset only acknowledges the ok reviews & not the ones that have issues. Don't trust a store that does not take the time to validate a customer with a problem. Will continue to search for a furniture store, passing this one by for lack of customer help!!!!
Response: Hi, Del Carmen Baja, thank you for bringing this matter to our attention.

Thomas Jones: If I'm splashing out on furniture, telling me that you've reduced customization options because of COVID-19 isn't how you close a sale.
Response: Hi Thomas, We are sorry to hear that your experience was less than 5-stars. If you’re open to discussing your experience further, please email us at customercare@bassettfurniture.com

15. Calligaris

29 reviews
Calligaris
Prices
4.7
Product Qualitys
4.7
Services
4.4
Professionalism
4.1
Attention
4.3

Address: 3328 M St NW, Washington, DC 20007

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 244-5544

Guy: Furniture store


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Calligaris: what do users think?


Nina M.: I LOVE THAT THEY HAVE A LIST OF INVENTORY THAT WILL SHIP QUICKLY instead of waiting months and months for high end furniture. I loved everything about my experience with the staff and delivery team. They were extremely helpful, patient, knowledgeable and professional with helping me decide what pieces to choose. They were on time with delivery and installation was quick and efficient. Not to mention, my husband and I are very satisfied with the product and we love our new pieces. I'm going back for more furniture next week!!

Gabriel Hawi: Smanatha is great! She was patient and provided great insight that was very helpful in deciding what to buy! The delivery service was on time! The guys were great. They did everything possible to make delivering my furniture easy and smooth! Thank you Sam! You can’t go wrong with Calligaris.

Sara Boyer: I love high end furniture that is built well but I also love customer service that makes me feel important and I received both at Calligaris. The associate was knowledgeable and super helpful in helping us decide which chairs to buy! Can't wait to receive my pieces!

James A.: I first became aware of Calligaris when I was purchased a new condo in DC and came across their store at the old location in Friendship Heights. I really liked their contemporary design which had the look I was going for without being overly modern. I was afraid at first that it was going to be too expensive but was pleasantly surprised at how reasonable the prices were for real Italian made furniture. Much better than other contemporary/ modern furniture stores I shopped. Other stores were either ridiculously expensive or if slightly cheaper felt basically like Ikea furniture that I knew would fall apart after a year or less of use. I ended up buying a dining table, buffet and media/entertainment center from Calligaris on my first visit. These pieces make my place and I've received many compliments on them and everyone asking me where I got them. Going on 2 years plus now with my original purchase and everything is still perfect. More recently I have since visited their new location in Georgetown on several occasions and have picked up accent pieces, extra dining chairs, a swivel chair for the living room and entryway furniture. The staff that work there are very helpful when you need help. They aren't pushy and don't follow you around when you're just taking a look, which I can't stand. They know their furniture very well and helped me a lot in making the right design and space decisions for my place. A lot of what I ordered was in stock or was delivered within a week or two. Delivery was right on time and they brought everything to my unit, unpacked it, assembled, put things in place for me and cleaned up nicely. Regardless of your style it is definitely worth checking out Calliagaris before you make a decision to buy elsewhere.

Nevena Ilieva: Very patient, friendly and helpful. Also flexible with some of my requirements. Good financing options too. Now let us see how the actual delivery goes. Will buy other things from them.

Richard Amdur: Very nice selection, high quality, lots of choices of sizes, fabrics, woods, etc. Prices are very reasonable & sales people work with you and are friendly. They delivered our last pieces faster than expected.

World Traveller: Samantha and Marsha were extremely knowledgeable and professional. Their ideas and insights were invaluable. And the products are sooo beautiful! 5 *!

hilary wehr: Wonderful experience with Samantha! We left with exactly what we wanted and we will definitely return to purchase more quality pieces for our home.

Liliana Silva: Marsha and Filomena were wonderful to work with! Marsha offered many options and alternatives for our bar stools. We will definitely be back!

Camila Pérez: We had a very pleasant experience. The furniture is really nice and Samantha treated us very well!

16. Ethan Allen

117 reviews
Ethan Allen
Prices
4.3
Product Qualitys
4.2
Services
4.1
Professionalism
4.6
Attention
4.4

Address: The Market Common, 2900 Wilson Blvd Ste 102, Arlington, VA 22201

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 971-4504

Guy: Furniture store


Review: "MMiller, Washington DC ."

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Paula Mitchell: We have worked with Susan Dorsey and her design team @ the Arlington, VA store for more than 20 years on 3 different homes. Susan and her designers have been wonderful to work with and make the design selection process easy and fun. They all have a way to focus in on your style whether it's a new project or room refresh. Susan has helped me evolve as my style has changed through the years while working around classic pieces of furniture I cannot part with. This team is talented and can definitely fulfill the vision you have for your home.
Response: Dear Ms. Mitchell, Thank you for sharing your great experience over the years with Susan and the Team at the Ethan Allen in Arlington. The Arlington Team is great, are passionate about what they do and we're happy your pleased with the results of their work. Best Regards, David Burton, Territory Leader.

Carrie: I bought a sectional for my "small space." I worked with Laura at the Clarendon store in Arlington, VA. She fit me into her schedule promptly so that I could qualify for the sale price before the deadline, and came to my home the same day I visited the store to get measurements and evaluate fabric samples. I placed the order and received the item earlier than promised. The delivery team was professional and the whole experience was very positive. I love my new sectional sofa and it fits perfectly in my living room.
Response: Hi Carrie, Thank you for taking the time to write a review of Laura and the Ethan Allen in Arlington. I'm pleased that you had a nice experience, enjoyed working with Laura and love your new room! Best Regards, David Burton, Territory Leader

Samantha Katz: I have worked with Antoinette since 2018. I have bought several pieces for a variety of rooms in my house. I have a particular eclectic style and a fairly strong opinion of what I like and she works with me. She never pressures me to buy. She will give you the same great service if you are only buying one piece or if you are redoing a complete room/house. She is a great designer and while I have not used her for design, I would highly recommend her.
Response: Thank you for the 5 star review. We are pleased that you had a great experience with Antoinette.

Ken and Tricia Hettler: Julie Sink did a fabulous job helping us design our family room. It was very helpful to see the different designs on Ethan Allen's 3D design software. Julie made awesome recommendations on furniture, fabric colors, and accessories. We just had the final piece delivered and we love everything. The delivery folks were very professional and courteous. We can't believe how good our family room looks now. Thank you, Julie!
Response: Thank you for taking the time to write a review. Julie is awesome, she is talented, created and loves her job! We are happy you had such a great experience and love your family room.

Amina Bennett Nevels: Every piece we ordered (and we ordered 4 rooms of furniture) came nicked/chipped. After waiting a year for our items we were sorely disappointed, especially at this price point. Customer service was spotty and did very little rectify these issues. I didn't buy furniture from this establishment only to have it require repair upon arrival. Last time I order from this place.
Response: Dear Ms. Nevels, I'm so sorry for your poor experience and I apologize that repairs were required on your furnishings. If there are any issues that have not yet been rectified, please communicate with me directly and I will be happy to assist you. Best Regards, David Burton, Territory Leader. david.burton@ethanallen.com

Vanessa Villagarcia: WORST EXPERIENCE EVER!!! In April 2021 my husband and I were searching for furniture for our new home. I purchased a few pieces of furniture at Pottery Barn before without any regrets but we wanted to go in a different direction this time. We went to Ethan Allen because we thought it was high end and good quality furniture. We ordered furniture for our Living Room, Dining Room, Kitchen and our new Bedroom. We also placed an order for Window treatments for the entire house (About 30/35 Windows). We placed the furniture in April 2021 and we were told and assured that the furniture was going to be delivered and installed in August 2021 the latest. It is Mid-November and we are still waiting for our furniture to arrive. We were so very disappointed that we wanted to cancel our furniture order but our request was denied. A couple of weeks ago we received a sofa and a dining table. The sofa arrived with a big and noticeable stain on one of the cushions and some dents on the wood. First, We contacted Ethan Allen several times since August to follow-up and get updates about our furniture and the sales representative was not too helpful and always gave vague answers. There was and still there is not a straight answer regarding delivery dates and now about the sofa cushion replacement. All I heard is Ethan Allen processes and a lot of excuses to fulfill our furniture order and get the furniture replaced. The last time I spoke with the sales rep. she literally said: "I am hoping you are enjoying your beautiful furniture" I am not sure how she dared to say so knowing that I/we can not have our house set up yet. I am SO VERY DISAPPOINTED and deeply regret the day we decided to stop at Ethan Allen instead of going back to Pottery Barn since I knew how serious they take customer's business.I wish I could go back in time or have the opportunity to return what we just received and cancel the remaining pieces of furniture order, I will DEFINITELY do that. I thought Ethan Allen was a serious and respectful furniture store with good quality pieces of furniture but now I know they are not. Sadly I can say, I was wrong.If you take CUSTOMERS seriously and a piece of advice from a very frustrated customer, you should train your people to be more honest, straightforward and respectful with your customers and their needs. This is not a joke, we are spending money on your business, nothing has been given for free. We had to cancel two or three events in our new home because we had and still have an empty house.

Zayda Morales: Customer service almost non existent. We ordered furniture months ago. We had a time of delivery. It didn’t happened. We were not really surprised since everything is taking a long time to be delivered. My disappointment is with the lack of communication on the status of the order. I called on a Saturday. Today is Thursday and I have not received a call. An email was sent Sunday and still no response. It doesn’t take much to make a call or respond to an email. Out order is 2 months over due.
Response: Dear Ms. Morales, I'm very sorry to hear of the lack of service you have been provided and will address the matter with the Design Center Leader, as well as the Design Consultant that assisted you. I attempted to review the order in an effort to provide immediate assistance; however, wasn't able to locate your name in the system, perhaps the order is in conjunction with another name? Please feel free to communicate with me directly so that I can assist you further. Thank you, David Burton, Territory Leader. david.burton@ethanallen.com

Patti DiPaolo: Absolutely love working with Spence at Ethan Allen Arlington location. Spence really listens to her customers and suggests the perfect pieces to fit your lifestyle all while keeping your budget in mind. Spence is truly an amazing designer. Working with her to furnish our new beach house has been such a pleasure. I highly recommend working with her for your next project. You will love her style, suggestions, and customer service!
Response: Patti, Thank you so much for the 5 star review. Spence is truly amazing and we are so happy to have her as a designer at Ethan Allen. She always takes good care of her clients and they all lover her. Susan Dorsey (DCL)

C. Kane: The designer was awesome and the furniture well made and on trend. I purchased a full condo worth of furniture. It’s been just under 4 years and it’s all held up extremely well. My only complaint today is that the fabric protection I purchased is outsourced to a third party (Guardsman) and they are extremely difficult to deal with and their Better Business Bureau rating is a “stellar” 1.9. Remains to be seen if they will actually honor the claim but I have little confidence given the reviews and my experience to date, even though I’ve followed all of the rules. It was very expensive to purchase (through EA) and Ethan Allen should be better at selecting the vendors it affiliates with. The fabric protection induced me to select a lot of whites, I’m not sure I’d make the same choice today given my experience w Guardsman. My recommendation based on my experience is to think very carefully before buying anything affiliated w Guardsman.

Maureen Zafros: I had a fantastic experience working with Sidney! She's a very talented and creative designer who made refinishing my living room stress-free and fun. I love the furniture and rug I purchased and appreciate the calm, peaceful atmosphere she created. Sidney visited my home several times and developed a personalized plan for me to work from. Her exceptional artistic sense and her knowledge of design principles were evident as she patiently spent many hours working with me. Sidney suggested furniture styles and organized fabrics and rug samples so that the process of making final decisions was straightforward and within my budget. I've referred her to my friends who were very pleased with her guidance and expertise in assisting them. I highly recommend Sidney!
Response: Thank you so much for the 5 star review. We are thrilled you had such a wonderful experience with Ethan Allen. Sidney is an amazing talented designer! We are so lucky to have her on our team. Thank you again for taking the time to send a review.

17. Bassett Furniture

44 reviews
Bassett Furniture
Prices
4.6
Product Qualitys
4.7
Services
4.6
Professionalism
4.7
Attention
4.8

Address: 1150 Rockville Pike, Rockville, MD 20852

Schedule: Closed ⋅ Opens 10AM

Telephone: (301) 545-5560

Guy: Furniture store


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Tassey Russo: I was starting the process of a total redo of a family room. Went to Bassett thinking that the furniture would not be contemporary enough so just wanted to check it off my list. Pleasantly, there was a good mix of traditional and contemporary and I found several couches and chairs that would work in our room. We had tremendous help from one of the sales women. She was patient, worked to understand my requirements and did an excellent job explaining the options. Good to know: frequent sales, about 800 fabric choices and free in-home design consultation.

Diamond Durant: Quality custom furniture with great salespeople. There are so many options to choose from and the themes vary.

Hoa tieu: Please do not buy any furniture insurance from Guardsman. They are a scam company and best of luck if you are trying to get a hold of, read the reviews in Business Bureau. I will not buy any more furnitures from Bassett again unless they stop supporting and promoting a scam company (Guardsman). Save your money!!!
Response: Hoa, we are very sorry to hear about your less than satisfactory experience. Please email customercare@bassettfurniture.com so that we can work toward a solution.

Fred Bostic: Worst company ever. Waited 5 months for furniture I ordered and paid for from the Rockville, Maryland store, and they delivered the wrong furniture. I was then told that the furniture I ordered was no longer available.
Response: Fred Bostic, we are sorry to understand that your delivery experience was not adequate. We would love to correct the situation. Please email customercare@bassettfurniture.com so that we can further discuss the circumstances.

Gabriela Carolina: Great staff and service and product. I felt like I was very well taken care of. The sales staff gave us a tour of the store even sat down with us to design our couch, accents and our living room. I also love that their products are made in America which means it not only is supporting American workers but also it means you don't have to wait for a month for your furniture. Delivery in about 2 weeks usually. 👍
Response: Hi Gabriela Albright, thank you for taking the time to leave a review for us at Bassett Furniture. We're happy we could meet your expectations!

DIGITAL AWARENESS: I loved the wide selection of furniture and most importantly, the opportunity to change fabrics to customize your goods. The clearance area was a bargain unlike Sheffield who had no clearance furniture at all. Bassett holds its own and is top notch. The salesperson, Jerry was kind and very helpful too. In fact he called me when Bassett had a sale but I was unable to get back but it's associates like this that keep customers coming back.
Response: Hi E. Jester, thank you for taking the time to leave a review for us at Bassett Furniture. We're happy we could meet your expectations!

Rick Halverson: My mother-in-law went here to look for a new chair after another place wasn't very helpful. Here she met, Lena, who was excellent at working with her. In the end she also bought new curtains. Four star rating for excellent customer service.

John Tabor: We have bought most of our furniture at Basset and it is our favorite furniture store. Ask for Emilia to help you. She is the best designer there. Extremely patient and helpful

Sahar: You receive good assistant from staff. But it take long to receive your furniture as they will make it based on your order. There is no ready-to-get-to-home furniture even if you like one of the available set.
Response: Hello Sahar, thank you; we appreciate your feedback!

Carlee Delp: We got a great deal on a chair a few months ago that we love! But I hate coming here. The people who work here are worse than vultures. I always feel rushed and want to leave as soon and they approach me. My fiance and I were just browsing one day and this woman followed us to every single room, It was so uncomfortable. I get they want to make a sale, but we would actually catch her peering around a corner watching us. It's never a relaxing experience coming here.

18. Miss Pixie's

104 reviews
Miss Pixie's
Prices
4
Product Qualitys
4.1
Services
4.9
Professionalism
5
Attention
4.6

Address: 1626 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 232-8171

Guy: Antique furniture store


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Angus Bennion: This store is great! Lots of fun products.

Erin Wagner: I’ve gotten so many high quality items from Miss Pixie’s over the last several years, but today I’m finally leaving the five star review they’ve always deserved! We had scheduled a delivery for them to bring a table we purchased, and Miss Pixie herself rolled up in a pickup truck this morning right on time. It turns out the delivery drivers were stuck in an elevator, but somehow that didn’t stop them at all! We gave her a hand and she didn’t charge us the usual delivery fee to make up for the trouble (what trouble?!). We look forward to continuing to shop at Miss Pixie’s as we furnish our home.

India Lindsay: Store has a variety of furniture, art, and random decorations. Everything is laid out artistically while still being easy to walk around. Majority of items are on the pricier side, though you can find a few steals. I snagged a painted medium-sized pot hand painted in Italy for $12.

Jace Warble: Miss Pixies is a lovely little shop with beautiful pieces, helpful and knowledgeable staff, and price that matches quality. Definitely worth stopping by!

Amy Clerkin: Nicely curated selection of items at reasonable prices. Owner is very responsive to any concerns. We love our vintage couch

MrIrali: One of the cutest boutique home goods stores in DC. And reasonably priced too

keva bates: It was really nice!! I hadn't ever been in there before. The store was a mix of contemporary and nostalgia. There were comic books, marbles, kitchen tools, and furniture. I can't wait to go back.

Brittney Valcin: I absolutely LOVE Miss Pixie’s!! My mother has raved about this place for a long time and I finally had the pleasure of stopping by. They have a wide variety of things for every taste. So much character! I love to buy random things lol. So of course I bought a few things 🤣. One store that is true to “if you love, BUY IT! It may not be there tomorrow!” I WILL BE BACK

Rachael Brown: Everything is over priced just because they say "antique". But that wasn't even my issue. I was in the store for 10 minutes and passed the store employee and was never greeted. I watched her greet other guests who walked in after me and was super cordial to another guest. Cool. I need to furnish my entire apartment, but I'll take my money to someone who wants it.

Alexandra Goodman: Lovely antique store with some really nice pieces. Prices for some of the larger items were reasonable, but pricing was kind of all over the place. Obvious sets of items (chairs, side tables, glasses, etc.) were priced individually which was weird for an antique store. Other pieces were priced way too high, like $95 for an IKEA mirror or $250 for a simple basic wooden console table (which would have been $50 anywhere else but DC). Overall, I enjoyed this store and walking around inside, but I probably won’t buy here due to the pricing.

19. Herman Miller Retail Store

1 reviews
Herman Miller Retail Store
Prices
5
Product Qualitys
5
Services
5
Professionalism
5
Attention
5

Address: 1268 4th St NE, Washington, DC 20002

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 414-6590

Guy: Furniture store


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RodG: Brand new store, knowledgeable staff, lots of chairs to try out.

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