Best Stores To Buy Custom-made Cushions Washington Near Me

1. west elm - Washington

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
171 reviews
new review
west elm
Be the 1st in the ranking
exclusive page

Address: 1728 14th St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 986-2165

Business type: Furniture store

west elm: what do users think?

Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

2. Rockville Interiors - North Bethesda

VerifiedVerifiedProfile verified by owner today
34 reviews
new review
Rockville Interiors
Be the 1st in the ranking
exclusive page

Address: 5414 Randolph Rd, North Bethesda, MD 20852

Schedule: Closed ⋅ Opens 9:30AM

Telephone: (301) 424-1900

Business type: Window treatment store

Rockville Interiors: what do users think?

Kay Hunley: Rockville Interiors just finished re-upholstering a sofa and two chairs for me and the results are exquisite. The workmanship is first quality and the service was beyond reproach. Everyone I dealt with was professional and courteous and went out of their way to be certain that I was pleased. They even appeared to adjust their work schedule to be sure that I received my pieces in time for a special event I had planned. I can not recommend them highly enough. Thank you to everyone at Rockville Interiors for your exceptional work.

Stephanie Bracey: My first visit with Rockville Interiors was on 10/23/21 with the designer Dorta. Starting off there were a few communication issues with what I wanted to purchase, however, they were resolved immediately by Ilan. I am very happy with the out come of my purchase, and the special attention I received from Ilan. You can believe Rockville Interiors will take care of any concerns/issues you may have with your purchase. Stephanie

M E (Zinny): Excellent service, craftmanship, and detail-oriented! We recently worked with Rockville Interiors to install motorized and roller shades in our newly built home. We have a lot of windows. We cannot say enough how happy we are with the results. The shades are absolutely beautiful. Thank you to Ilan and his amazing team of professionals for making this enormous project manageable. From start to finish, Ilan worked with us to ensure we achieve our vision. It was evident in their experience, expertise, quality of materials and follow through, that we made the right decision. Thank you, Ilan!!!!

Linda Fotis: If the world was run the way Dan Fulop and his team run Rockville Interiors it would be a perfect place. From start to finish, top notch professionals one step ahead of the game. Totally satisfied and in this day an age, its a rare thing. Thank YOU RI you Rock.

Sandeep Gangar: Ilan and his team at Rockville Interiors did an amazing job installing over 20 shutters in our home. HIgh quality installation with attention to detail was greatly appreciated. Not to mention the fair pricing! I would highly recommend Rockville Interiors to any family and friend.

Noah Zimmerman: Rockville Interiors always takes good care of me. After a great experience getting blackout shades for both of our kids bedrooms (anything to get a few more minutes of shut eye on the weekends, am I right?!), they’ve helped me get setup with Lutron all over my house. Lutron isnt cheap, but it’s the best brand for smart home reliability. The folks at Rockville Interiors helped advise me on a setup that fit my needs, and followed through to ensure I got my order delivered in a timely fashion. Thanks again!

Linda Lash: Rockville Interiors is a terrific company. They are very professional and made sure that we were happy with the end result. Our project with them turned out exactly as we wanted and our shades are the talk of the neighborhood. It was very easy working with them. They were prompt and clean and the entire process was painless. They come with my highest recommendation.

Kelly Shooshan: Stephanie and team are great! I will be using them again. I hired them for a large commercial lobby curtain installation. Due to the size of the project the fabric we selected became no longer available but Stephanie was able to work with the supplier to produce additional fabric and lived up to to their original commitment. I have nothing but positive things to say about how Rockville Interiors handled the project.

3. Crate & Barrel - Washington

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
117 reviews
new review
Crate & Barrel
Be the 1st in the ranking
exclusive page

Address: 4820 Massachusetts Ave NW, Washington, DC 20016

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 364-6100

Business type: Furniture store

Crate & Barrel: what do users think?

Mary T.: Helpful customer service, and wonderful selection. A very enjoyable shopping experience. Would come back! Only negative was one employee, possibly a manager, Lisa. The associate checking us out asked her for help, she came over obviously annoyed with him then ignored us standing directly in front of her. This male associate was kind, friendly and helpful. He went out of his way to help us. It bothered me that she would treat him this way, especially in front of customers. Maybe she was having a day or was exhausted but it was off putting.

Nikolas G: This is a great location with incredibly friendly staff. The design team is always happy to help and the sales team are helpful and available without being pushy or too present. Good selection, very well organized, beautiful layout.

Tommy Tang: Very nice and east pickup experience! The stuffs are so nice!

Ardavan Tookaloo: Very modern and beautiful. I like this place a lot. You will never walk out empty handed.

Aysenur Melek: We had an awful experience here. Arlington deserves better. Keep your business to better places. They make people feel as if the stuff in the store is more valuable than them.

4. Bed Bath & Beyond - Washington

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
559 reviews
new review
Bed Bath & Beyond
Be the 1st in the ranking
exclusive page

Address: 3100 14th St NW, Washington, DC 20010

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 232-4310

Business type: Home goods store

Bed Bath & Beyond: what do users think?

Jack Scott: First visit to this location got what I was looking for plus purchased a few more items staff was very helpful on the phone and in the store inside was clean and well stock 👍 really enjoyed my visit

Carlos Angel-Luciano-Harris: The staff is incredibly helpful and they get you through the checkout pretty quickly. Great sales and great smells. Check them out.

Matthias Galan: Customer care at this location is super unhelpful. Brought in a broken item got yelled at and was refused to replace the item today.

Margot Igland Skarpeteig: Nice selection, decent prices and - last but not least - superb service from all staff we encountered. In particular, I wish to thank Carl Dunking who went out of his way to help us. We carried several bags and asked him if it was hard to get a taxi from there. He put all our our bags in a shopping cart, brought it out in the street and stopped a taxi for us. All with a friendly smile. Thank you so much, Mr. Carl Dunkin! (I hope I got your name right.) You made our shopping experience a breeze!

Martin Gross: Love Beyond the Bed and Bath. Great products, that foes with any mood or feelings that is felt for the day and night.

Patrick: The people working do not wear the masks appropriately - mouth covered, nose not. One employee was kind enough to put more disinfectant wipes for the carts after asked him to. Cool products and great place to get small sized items for travel.

5. JOANN Fabric and Crafts - Wheaton-Glenmont

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
485 reviews
new review
JOANN Fabric and Crafts
Be the 1st in the ranking
exclusive page

Address: 11160 Veirs Mill Rd Unit 180, Wheaton-Glenmont, MD 20902

Schedule: Closed ⋅ Opens 11AM

Telephone: (301) 949-0120

Business type: Home goods store

JOANN Fabric and Crafts: what do users think?

Life with Kia: Following clients around the store. Manager was really rude. Denied our purchase for 20 minutes. Treated people of different races differently. Locked us in the store. I will never come back to this store., there are plenty of other Joann fabrics to shop.

Brenda MujigaeSalang: Very well organized store, so many great things to look for too!

KMB: I’ve always had a great relationship with the establishment as a whole, but this store was so disrespectful to me, friends, and comrades. I want to play devils advocate for them so bad but what they did was so disrespectful! We spent thousands of dollars here and they were trying to kick us out by closing they’re cutting booth and we’re following us all around making sure we didn’t steal. Let me mind you, there was a white couple who they treated so well. Obviously I am a person of color making a comment like this, but that’s so unprofessional and disrespectful! They even locked us in the store! Who does that?! They said that it was so no body else walks in… how are we supposed to walk out then? Make it make sense. No sense = nonsense. They were even talking about my friends and comrades in a different language so we wouldn’t know what they were saying. Very disrespectful and I’m very disappointed in this store.

My-Self S: Miss Keneisha 10+ she was amazing , I drove all the way from Virginia to the store, sense that was the only store that was showing that has Cricut mugs available. When I got there I could not find any on the floor. I passed by Miss Keneisha and ask her about it she told me everything was at the front. I when to the front and the cashier said there did not have any. I when back to the website and it still was showing that there had 16 left. Miss Keneisha saw me looking around and said that she will help me after she is done with a customer. Few sec later she came and ask me to show her what I was looking for, after that she checked again and said she will look in the back sense she could not find any on the floor either. She left and few min later ,came back with a big box of all 16 mugs. I was so happy I was jumping out of the joy from inside. What I want to say thank you Miss Keneisha for going out of your way to help me find the mugs. I appreciate it so much.

Tiffani Makala: HORRIBLE CUSTOMER SERVICE and extreme racist customer service reps. Very inappropriate communication that made me feel uncomfortable . They locked the doors so we wouldn’t be able to exit. Will not be returning again. Do not recommend. Was absolutely racial profiling. We not shop there again

Aurelie Boissy: You can find lots of crafts and art goods. Staff is friendly. You may find yourself waiting a bit longer in line since I often only see one cashier open.good and affordable price; they often have coupons if you sign up on their app.

Moniya Brockington: They were VERY disrespectful to me as a black person. They were very impatient and gave very poor customer service. They also were following us around the store, as if we would steal. They were EXTREMELY unorganized and tried to rush us.

Bri “The Mezzo Maven” Cooper: I started going here holiday season 2020. I ended up buying my entire holiday decor from here! The prices are great! There is always a sale! I love that the collections are very unique. I should mention the sales associates. One time I wanted to make a hat for a high tea. The sales associate asked me a few important questions "have I done this craft before?" She had the best shortcut idea and it looked AMAZING! The other day I was in therr for fall crafts and guess what? IT WAS STILL FALL!! Great selection and again the sales rep was very helpful and friendly to all of his customers.

6. Ethan Allen - Arlington

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
117 reviews
new review
Ethan Allen
Be the 1st in the ranking
exclusive page

Address: The Market Common, 2900 Wilson Blvd Ste 102, Arlington, VA 22201

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 971-4504

Business type: Furniture store

Ethan Allen: what do users think?

Carrie: I bought a sectional for my "small space." I worked with Laura at the Clarendon store in Arlington, VA. She fit me into her schedule promptly so that I could qualify for the sale price before the deadline, and came to my home the same day I visited the store to get measurements and evaluate fabric samples. I placed the order and received the item earlier than promised. The delivery team was professional and the whole experience was very positive. I love my new sectional sofa and it fits perfectly in my living room.

Samantha Katz: I have worked with Antoinette since 2018. I have bought several pieces for a variety of rooms in my house. I have a particular eclectic style and a fairly strong opinion of what I like and she works with me. She never pressures me to buy. She will give you the same great service if you are only buying one piece or if you are redoing a complete room/house. She is a great designer and while I have not used her for design, I would highly recommend her.

Zayda Morales: Customer service almost non existent. We ordered furniture months ago. We had a time of delivery. It didn’t happened. We were not really surprised since everything is taking a long time to be delivered. My disappointment is with the lack of communication on the status of the order. I called on a Saturday. Today is Thursday and I have not received a call. An email was sent Sunday and still no response. It doesn’t take much to make a call or respond to an email. Out order is 2 months over due.

Patti DiPaolo: Absolutely love working with Spence at Ethan Allen Arlington location. Spence really listens to her customers and suggests the perfect pieces to fit your lifestyle all while keeping your budget in mind. Spence is truly an amazing designer. Working with her to furnish our new beach house has been such a pleasure. I highly recommend working with her for your next project. You will love her style, suggestions, and customer service!

C. Kane: The designer was awesome and the furniture well made and on trend. I purchased a full condo worth of furniture. It’s been just under 4 years and it’s all held up extremely well. My only complaint today is that the fabric protection I purchased is outsourced to a third party (Guardsman) and they are extremely difficult to deal with and their Better Business Bureau rating is a “stellar” 1.9. Remains to be seen if they will actually honor the claim but I have little confidence given the reviews and my experience to date, even though I’ve followed all of the rules. It was very expensive to purchase (through EA) and Ethan Allen should be better at selecting the vendors it affiliates with. The fabric protection induced me to select a lot of whites, I’m not sure I’d make the same choice today given my experience w Guardsman. My recommendation based on my experience is to think very carefully before buying anything affiliated w Guardsman.

7. Pottery Barn - Montgomery County

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
112 reviews
new review
Pottery Barn
Be the 1st in the ranking
exclusive page

Address: 4750 Bethesda Ave Ste 31, Bethesda, MD 20814

Schedule: Closed ⋅ Opens 10AM

Telephone: (301) 654-1598

Business type: Furniture store

Pottery Barn: what do users think?

Bryan Riley: Like most of the other one star reviews I had a bad customer service experience. I was trying to get a vase and the woman that helped me acted as if I had a contagious condition and tried to rush me out of the store. Maybe someone needs to contact corporate.....

Yicela Alvarado: If I could give 0 stars I would, Barbara the sales representative clearly is racist. She failed to display minimal customer service engagement with my simple request as a paying customer. I spent over $500 but most likely will not be back. Thanks Pottery Barn!

Joseph Moeller: The posted hours seem to be incorrect. The store closed at 7pm or earlier on a Tuesday night, and the salesperson inside shook her head and walked away when she saw customers knocking on the door to get her attention.

Scott Wagner: Rather poor customer service, considering a reputable product like Pottery Barn. A lot of ignoring salespeople, with some not even bothered to look up from their cell phones.

Loni Cohen: My husband and I went to Pottery Barn this morning with our toddler in tow. We had a fairly clear idea of what we wanted in a living room set and the budget we wanted to stick to. This was the 7th furniture store we visited and finally found just what we were looking for. PROS: This location has two floors with a good number of sofa sets available to test drive and numerous options for fabric. We loved having the ability to customize the furniture to make it exactly what we were looking for at a price we could feel good about (different fabrics have different price tags). We were assisted by Kassie, who was very personable, professional, and extremely helpful. She made the experience of customizing the living room set easy, enjoyable, and kept us in our budget! We will definitely work with her for all of our future purchases. CONS: Yes, this gorgeous furniture comes with a price tag (you get what you pay for, right?), BUT we were very lucky to purchase during a 25% off promotion, which made the price very affordable so look for the sales/ sign up for their emails. Also, I could certainly see what some customers have complained about regarding staff. Some of the staff seemed a little snooty and would walk right past us without a greeting or offering assistance. Again, Kassie was not like that at all, so just look for an associate who seems happy to help. Finally, Pottery Barn Kids is completely separate and unable to combine orders with PB so you will pay twice for shipping if you order from both. OVERALL, we will definitely shop here again and would recommend PB Bathesda to our friends.

Nancy Kotarski: Amazing store. So clean. 2 levels of home furnishings and gift items. Knowlegable and helpful staff

Vishal Sinha: This is our go to Pottery Barn store. The store is laid out well tho a bit too busy to move around freely. But space is a at premium in Bethesda :) The store is sometimes not adequately staffed - specially afternoons on weekdays. And getting help right away can be a challenge. But the staff is friendly and always willing to help. On our most recent visit, we needed help buying a bed headboard and frame we the folks here helped us out making a selection. We wanted to checkout the swatches for the beds and the salesperson was very patient and answered all our questions! We like the quality of their products and appreciate the customer service :)

8. Michaels - Washington

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
557 reviews
new review
Michaels
Be the 1st in the ranking
exclusive page

Address: 5252 Wisconsin Ave NW, Washington, DC 20015

Schedule: Closed ⋅ Opens 9AM

Telephone: (202) 899-6956

Business type: Craft store

Michaels: what do users think?

Raymond Powell: Got charged $8 for 30 minutes of parking on a weekend day. There are other locations with free parking. The store itself is fine and somewhat busy. Staff are helpful and informative to help you find what you want. There are always sales coming and going.

Rickey Anderson: They have so many wonderful items to complete any DIY craft you have in mind

David Zeledon: The framing department is simply fantastic. I got three diplomas framed here and Sonya that helped me out was the best. She works meticulously and her attention to detail and customer satisfaction is second to none!! Thanks again, again.

HAPPY CRAFTY CAT: I was trying to find this paper pad at various locations in my area. However, online it says the stores in my area have them i go there and nothing. It has been two weeks and yet nothing. I was told to give it some days and i did. OFCOURSE nothing. I do appreciate the staff who went out of their way to look for it at the Wisconsin ave location. It seems there is a system mix up online as i found other crafty people have been looking for it too. The IT TEAM SHOULD FIX THIS. VERY MISS LEADING ONLINE WHEN IT SAYS WHAT LOCAL STORES HAVE WHAT IT IS THAT YOU ARE LOOKING FOR AND THE QUANTITY AND THERE IS NOTHING WHEN YOU ARRIVE TO PURCHASE IT. OTHER THAN THAT THE STORE WAS CLEAN, NICELY ORGANIZED, AND STAFF WAS FRIENDLY AND READY TO ASSIST. 💞

9. JOANN Fabric and Crafts - Seven Corners

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
537 reviews
new review
JOANN Fabric and Crafts
Be the 1st in the ranking
exclusive page

Address: 6320 Seven Corners Center, Falls Church, VA 22044

Schedule: Closed ⋅ Opens 9AM

Telephone: (703) 534-5325

Business type: Home goods store

JOANN Fabric and Crafts: what do users think?

Nathalia Morales: I really love this store because of the variety of fabrics, crafts, home decor and more. They have cute stuff 😊

Mariam Abdelgadir: Very bad service they accused me my grandmother and mother of stealing even though we paid right in front of them. Then they proceed to yell at us when we wanted to return something stuff she refused to give me back my hundred dollar bill the lady refused and said we were stealing even though we showed them the receipt. She started to have a attitude with my mom but then I came in and stop stop talking to her like that and then she said oh it’s none of your business I said she’s my mom it is my business we asked for the manager and then the lady got scared and was like OK here’s your money and I don’t recommend the store to anybody the service is trash in the cashiers in the manager or not nice at all on you guys should try Michael’s next-door to them great customer service great everything the stuff is the same but then it’s just better service

Koi Toi: Horrible customer service. I pulled my phone out to check the time, just to be accused of recording?!?! I was left standing waiting for another cut of fabric. They claim they can only make one cut per fabric ?!? It is clear that customer service and class is not available at this location. I will happily be driving the 40 min to the sterling location. This place plain and simple is a mess along with the staff.

S E: I was disappointed that the lady at the fabric cutting counter advised that the 0.333 yds left on the roll after measuring out 9 yds would be 50% off. I didn’t realize it until I got home that it wasn’t and was only given 25% off which was the sale price for it already. I also purchased 2 rolls of overlock thread and realized when I got home that I was charged two different prices for the same item. It was a noticeable difference. I wasn’t paying attention at the register and just thought the cashier would’ve noticed the price difference for the thread.

S M: Very bad customer service the manager needs training, we entered the store 5:10 and she was screaming we close at 6 unbelievable how bad is her attitude We left and went to Michael next door and we Get everything we needed Updates review Friday 12/17/2021 Every time I come I regret no customer service long wait you don’t find anything you’re looking for it very bad l will definitely not coming back even if it’s Convenience and close where i work

Asya Renee: This store is extremely unkept. There are stains all over the floor, and unraveled fabric placed in various miscellaneous places. Not to mention, the staff are poorly trained. This location defintely needs a remodel and some additional staff because there is usually only about 2-3 workers each time I go. There is a new manager, originally from CA— she is very pleasant and deserves a store worth working at.

Susan Parsons: I found this store to be messy and disorganized. They seemed to have a decent supply of most fabric stores but it was hard to find items.

Jerry Miranda: Well-stocked store. Easy checkout. Friendly employees. Great sales and coupons. Very nice craft store.

Cecilia Feng: The staff at the fabric cutting section was rude and disrespectful especially for Asian customers. I went to this store look for card but I didn’t see any. So I went to the fabric section and asking for help. There was a white, short, long hair with a ponytail female staff with glasses was cutting the fabric for another white customer. She was really nice to that white customer and talking about her dog. When I asked her where I can find the card. She gave me a very dirty look with a very bad attitude said they don’t sell any card here and she seems very inpatient. So, she gave me this nasty gross face just because I’m an Asian while she was talking nicely to another white customer there? It’s definitely discrimination and will never go back again. I will also file a report to their company.

10. Pottery Barn - Arlington

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
66 reviews
new review
Pottery Barn
Be the 1st in the ranking
exclusive page

Address: 2700 Clarendon Blvd Ste R-100, Arlington, VA 22201

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 465-9425

Business type: Furniture store

Pottery Barn: what do users think?

Megan Lisowski: My wife and I recently purchased an entire dining room set from Pottery Barn located in Alexandria, VA. Upon receiving one of the Bradford chairs we ordered, one of them was defected and needed to be returned. We called The location we purchased the chair from and one of the associates assured us that we would receive a new chair and be able to return the defected chair in the packaging that it came in. A couple days went by and we didn’t receive a new chair, nor did we hear from the associate we spoke to at the store. We called the store back, only to find out that the lady we spoke to wasn’t working there anymore. We spoke to another associate at the store and she told us that she didn’t see anything in the system about our return and said she would start the process over again. She reassured us again that we would be getting a confirmation email and that we would be getting a chair delivered to us. We would be able to return the defected chair in the package it would come in and UPS would be picking it up. At this point 2 weeks have gone by and we still did not receive the email or a new chair in the mail. We called the store for the third time, and spoke to another associate, that associate said they would have to call someone else at the packaging facility and assured us that she would call us back. We never received a phone call back. At this point my wife and I were hopeless. We just spent 5K dollars on a dining room set and we were appalled at the service that we were given. We decided to call the generic customer service number because no one at the store was able to help us with our order. I spoke to a nice lady who pulled our order information up and made an excuse saying that the return was started but no one finalized the return. This led us to believe that the previous associates were lying to us. We were disgusted and proceeded to express our unfaithfulness with the customer service representative. She then put us on hold for about five minutes. When returning to the phone, she sounded just like the previous 3 pottery barn employees that we spoke to. She assured us our chair would be mailed out and an email would be sent to us confirming the delivery as well as a separate email from UPS to setup the return of the defected chair. I forced the associate to stay on the phone with me until I received a confirmation email since the previous experiences I had with past associates all claimed I would receive this email. After 15 minutes on hold we still didn’t receive the email and the customer service representative hung up on us. My wife and I have always dreamed of having a pottery barn dining room set in our newly built house. Although, after this experience we will never consider purchasing anything from pottery barn moving forward. Not 1 person was able to help us out from the store we purchased the set from all the way to 2 separate customer service representatives. So at this point I wanted to vent my frustration to anyone at a higher level with the company to express my terrible experience. I will share this experience with family and friends to prohibit them from going through the same experience I have and encourage them to purchase furniture from other places because it’s not worth the hassle to spend the type of money we did on something that came defected and we can’t return. The old adage you get what you pay for doesn’t correlate with pottery barn and I will never purchase furniture from your store again. I hope this summary does something to change the way your conducting business and breeds light into some loopholes within your company you can fix.

Alissa M: Please do NOT shop at Potterybarn. I have been trying to work with their customer service for over two months to receive a refund for a diffuser that I purchased that was delivered in an unusable format. I was initially upset at the product I received, but since have become exasperated and angry with customer service agents who ignore my messages, fail to follow up, provide different messages across agents, and a general lack of courtesy. I will not be shopping at Potterybarn ever again.

Andre Sadler: This will be my first and last time ever going to a pottery barn thanks to Michelle at this store. I went into this location to pick up an online order, just to find out they did not have what I ordered and what my card was charged for in stock. When I attempted to ask for help to make sure the charge would be reversed I was treated as if I was wasting Michelle’s time and did not belong in that store. So I will take “my kind” of money somewhere else where I am treated with kindness.

11. Mattress Firm Dupont Circle - Washington

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
414 reviews
new review
Mattress Firm Dupont Circle
Be the 1st in the ranking
exclusive page

Address: 1643 Connecticut Ave NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 10AM

Telephone: (202) 234-1024

Business type: Mattress store

Mattress Firm Dupont Circle: what do users think?

Dijana Hrvacic: Nine months ago, we bought two mattresses queen and twin and two spring boxes of the same producer Beautyrest (see below attached invoice). Queen mattress was an extra firm mattress as I have serious backbone issues. Very soon one side of the extra firm mattress turned extra soft and sagged down that much that I slide down at night. Since it costed $1700 and it has been several months, we reached out to file a warranty claim. While processing they insisted on photos of both mattress and its foundation (spring box Beautyrest bought in the same shop, check invoice). The warranty claim was rejected due to the " use of inadequate foundation/support system". It does not make any sense considering that both the mattress and the springbox foundation were made by the same producer Beautyrest (check the invoice) and the Beutyrest springbox foundation was recommended by your shop as appropriate for this Beautyrest extra firm mattress. So, there is no place in warranty or warning by your shop that using the frame would eliminate warranty – again both of your items we bought together. The warranty card has forgotten to mention the springbox made by the same producer as the mattress and for its size, and talks about slots (non existent) in this case. If the foundation is really inadequate for this mattress as you suggest then that is the mistake of the producer who made both of them to be used together, and the mattress firm that sells them as adequate for each other and recommends them. It seems that the producer and the shop are finding their own product inadequate. After complaining again, no one has come to inspect the mattress and they just checked different reason on the list of reasons for rejection. I would not recommend to any one to buy anything in this shop as their warranty is fake and products overpriced. the same extra firm mattress-queen size now costs $650 due to bad reviews about sagging.

mike tyson: Mohamed was very helpful in my search for a new mattress for my growing teen boy that would not break the bank. He showed us options at varying price ranges and offered a price on a mid-range mattress that came out to just over half of what a Mattress Warehouse competitor wanted for a mattress that seemed comparable. I have to delete one star because the delivery people broke a planter on their way out and did not seem to care enough to apologize, but that is not a reflection on this location.

Casey Gutmann: Great and easy experience. Very informative about products and helped us pick a mattress that made sense with our frame we purchased elsewhere. He took the time to review all of that information with us to make an informed decision. We also knew what we wanted to a degree so we were in and out within 25-30 minutes. Thanks again!

Damon Mitchell: Very low pressure sales. Cemal is GREAT! He listened and ask questions. Then offers solutions. Overall a great experience!

Damla Er: Excellent service! Brett was very helpful, efficient, and genuine. For people like me who find mattress shopping stressful, he’s the perfect counterpart. I’m very pleased with the service and they could deliver same week as well.

Misha Dhanoolal: Had an amazing experience with Cemal! He was super knowledgeable, friendly and accommodating. The store was a bit busy when I entered in but he managed it very well and was able to give every customer individualized attention despite the busyness. Cemal was able to get me the mattress I wanted at an amazing deal. I will 100% recommend my friends and family to this locations Mattress Firm. Thank you so much, Cemal!

Majo Lares: Chris help me to finde the perfect bed for me! Thanks you so much

Miguel Curiel: I had previously put a 5-star service, however I have to take it back for several reasons. Staff is really nice; however, my bed took two weeks to arrive (which is still pretty bearable) but the sheets I purchased didn’t come with. Those are the only sheets I have, I’ve been sleeping on nothing for a month and what has been a burden is that no one seems to know where they are and no prompt solution was given from the company. In summary, nice service but can be inefficient.

Victoria Bartlett: Great experience, easy purchase. Brett was very helpful :)

12. Lowe's Home Improvement - Washington

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
1968 reviews
new review
Lowe's Home Improvement
Be the 1st in the ranking
exclusive page

Address: 2438 Market St NE, Washington, DC 20018

Schedule: Open ⋅ Closes 10PM

Telephone: (202) 378-2500

Business type: Home improvement store

Lowe's Home Improvement: what do users think?

Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.

Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.

Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!

goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.

Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.

Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.

13. west elm - Merrifield

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
110 reviews
new review
west elm
Be the 1st in the ranking
exclusive page

Address: 2921 District Ave Ste 100, Fairfax, VA 22031

Schedule: Closed ⋅ Opens 10AM

Telephone: (571) 395-8660

Business type: Furniture store

west elm: what do users think?

Seda Yildirim Babakiray: Long story short: West Elm is not capable of cancelling an order. I ordered a chair on Jan 3rd with estimated delivery date in Feb. They postponed the delivery date 5 times. I have been asking them to cancel my order for the last 3 months but they are lying to my face that it will be shipped in the next 2 weeks. And they can not cancel the order because it is fulfilled and it is in the container (for the last 4 months!!!). I had the worst customer experience. The next estimated delivery date is June 29th and when I told them I am not home and refuse this shipment customer representative offered “I should kindly ask my neighbour to return the product”. They are a joke. I’ll not shop here again (never ever!). I have never been treated such poorly as a customer. Now it is my mission to spread the word! Before you ask my order number is: Order Number: 320032154678 . Please cancel my ORDER

Shannon: Called the store. Employee was still having a conversation with someone else and was laughing. I inquired about something in stock and shipping. I got some answers, but also a ton of attitude. No wonder why this store gets terrible reviews. Needless to say I will be buying elsewhere.

Hogai Aryoubi: I returned an item in January 2022 and I still have not received a refund 4 months later. Very bad quality furniture for the price. Avoid this store

Kristina D.: Back in mid February sold me a couch claiming it would arrive in no later than 2-4 weeks. That is what led me to purchase. Months later, no couch, stuck in distribution, no returns available. The staff at this location are misinformed and/or omitting information for the sake of a sale. It’s been an extreme hassle to get help from customer service.

Saraswathi Gautham: Worst furniture shopping experience I’ve had and I just furnished an entire house. I went into to purchase a side table and lamps. They were being gifted by my father and when making a payment we were told he couldn’t complete the transaction with an international credit card. The sales person recommended we make the purchase by buying a gift card and using that to place the order. After charging us for the gift card and placing the order she tells us we were also charged a $150 for shipping. As I didn’t want to pay $150 shipping for just an end table I asked to change the order items and I was told I could cancel my order but not change the order. I would also only get a refund in the form of a gift card and even though the items I was changing my order to were coming out to $200 lesser than what I was being charged for I wouldn’t get a refund for the difference but just a store credit for the amount of my original purchase which the sales agent charged without fully going over the breakdown. Till now I have had to talk to 3 people to even get to the point of them telling me that I would only get a gift card with each person saying it was a mistake the store made but not offering up any real solutions. Add to all this that they have mentioned all this only via email and have not provided any receipt for the order cancellation or the new gift card issue. I’m accepting the gift card issue ( still pending actually receiving it) only as a last resort to make sure I don’t lose all my money. This transaction has felt like nothing more than an entrapment to get my money without anything to show for it. Absolutely horrendous experience. Completely unhelpful and careless sales and management at the store and customer service that’s been frustrating to deal with

Isidor Dimitrijevic: This business is fraud. After waiting four months for my set of nightstands to arrive, they managed to sent only one of the two and guess what!? It was broken. After couple of tries with their phone support or store manager Kevin to fix shipping issue, i decided to cancel order and return broken night stand without waiting for the 2nd nightstand to arrive at my house. Guess what?! I’m still waiting for my refund, it’s been whole month already. If you all respect your money think twice before making purchase at this fraudulent, slow and extremely unprofessional business.

14. Pottery Barn - Fairfax County

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
43 reviews
new review
Pottery Barn
Be the 1st in the ranking
exclusive page

Address: 11824U, Fair Oaks Mall, Fairfax, VA 22033

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 385-7550

Business type: Furniture store

Pottery Barn: what do users think?

Tina Zuccolo: Purchased an Indio Outdoor table at the beginning of the shutdown. Within a month the table paint started peeling. I notified PB immediately and they mailed me a paint kit that took three months to arrive and literally covered 10 percent of the damaged area. PB refused to do anything further. The employees at the Fair Oaks PB store did comment how the Indio table is junk and everyone has complained about the peeling paint. They said that they did not have a record of me purchasing the table at their particular store so they could do anything to help. It was during the shutdown, so I had to make an appointment to come in and pick up the table. The same employee that helped me on the loading dock still works there. He remembers me, but they won’t stand by their product and come up with a solution. Between all of the outdoor furniture, I spent over $5,000. Never again PB.

Joe Darden: The reason I am giving it 2 stars is because we still like Pottery Barn. We purchased some plates (curbside pick up, highly recommended) when we got them home we discovered that the plates were warped. We didn’t even use them, just noticed how badly they were warped when we started to unwrap them. After a couple of rounds of quarantine-ing, we returned to Pottery Barn to return/exchange the plates. Low and behold they have a 30-day return policy. Seriously, even in COVID? The manager refused to return, exchange or even give us a store credit. It’s a defective product!!! The part that really digs deeper was that the manager was just dismissive and didn’t even attempt to help. I take it back, changing to 1 star. I mean, we registered for our wedding here, and have spent thousands dollars at Pottery barn throughout the years. Crate and Barrel here we come.

Mercedes Porsche: The store was a little small but still a great store.

Tony Sutphin: Went here last night to look for pillows and lamps. We were super happy with the customer service from Susan...she was kind, patient and very knowledgable. Very pleased with pillow choices and very happy that Susan told us inserts were down and helped us order synthetics. The lamps were a bit over priced for what they had but I would definitely come back to this store just because of Susan and her customer service.

Jouwad Syed: This is more a rating for Pottery Barn Online, they are simply the worst and have the worst customer service. Could not tell a lick of information on my order and their customer service has a nasty attitude. Canceled my entire order and will never buy from you guys again.

e j: Poor customer service. Came into the store for a specific duvet and matching shams. After wandering around the store aimlessly and approaching two store representatives who were apparently busy doing other things, an employee who was present but off shift tried to help me. She asked another employee (who was also apparently off shift) to look for the items but he never spoke a word to me and appeared to just give up. Ultimately, I approached one of the original “busy” employees and, after much discussion, got her to place a call to another store to locate the items they didn’t have at the Fair Oaks location. Not sure why the process took so long considering that the store was practically empty. I expect better customer service, particularly given PB’s price point.

15. JOANN Fabric and Crafts - Chantilly

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
609 reviews
new review
JOANN Fabric and Crafts
Be the 1st in the ranking
exclusive page

Address: 12124 Fairfax Towne Center, Fairfax, VA 22033

Schedule: Closed ⋅ Opens 9AM

Telephone: (703) 293-9105

Business type: Home goods store

JOANN Fabric and Crafts: what do users think?

RCS S: There’s a lot of good deals. 70% off on all Christmas decorations or holiday stuffs and 40%off on some items in store. There’s also some 30%off on selected items. Their clearance items are pretty good deal. So much things to see aside from holidays items.

Leo: Came looking for new headliner fabric and the staff were super friendly and helped me find exactly what I needed. Very pleased with the results !

Jean Philben: I found really good marked down items, but checking out was exceptionally slow as there was only one clerk until, finally, a 2nd one showed up. She was also answering the phone while checking me out, and when I returned home I discovered she had charged me for 4 pillows when I only bought one. I was too tired to return, so I just wrote it off😏

Nisa Eliana Gutierrez: I’m not a frequent shopper at Joanns but this location is poorly organized. The other locations I’ve been too have a better system when it comes to getting fabric and for someone that may be a first time customer may not even see the “grab ticket” sign yet their employees could simply say “hey please don’t forget to grab a ticket” Very disappointed with this place and the customer service.

MG: A large store which is well stocked. I always find good stuff here and I like the larger shopping center which contains a T.J. Maxx, Bed, Bath & Beyond, and movie theatre, and other cool stuff. Plenty of space to park and well-lit.

Jan McEwen: I ordered online for in-store pick up. There is no line in the store for online orders and you have to wait in the regular line any way. Stupid.

Jessica Fisher: Well organized and lots of products to choose from. Cutting counter staff can be understaffed or overwhelmed with orders at times, so you may have to wait a bit (make sure you get a number!). Even still, i prefer to go here vs the smaller Joann stores in the area.

Reyan Patel: We organized. Lots of varieties if options. Helpful staff members. I go here all the way from Aldie village. I request them to open another location near Chantilly or SouthRiding.

16. Ethan Allen - Fairfax County

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
137 reviews
new review
Ethan Allen
Be the 1st in the ranking
exclusive page

Address: 1622 Boro Pl, McLean, VA 22102

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 356-6405

Business type: Furniture store

Ethan Allen: what do users think?

Sarah Lydick: Ayla did an amazing job helping us design an entire home. She pulled together looks that flowed and complimented one another. She had all the designs and fabrics ready to go. She took all of our input into consideration, but was also able to clearly show me using 3D mapping why some other designs would be better for our home. She worked within our budget and took a lot of extra care and time. Ayla even helped pick our paint colors! We will absolutely be using her again.

Jason Pellegrino: We had a great experience working with Julie Goss to design our dining room and bedroom sets. We are fairly inexperienced, but she was very patient and attentive, and she took the time to really help us pinpoint the style that we like. We are thrilled with the final product and overall experience.

Dell Rovansek: I was pleased with my Ethan Allen experience. Our designer, Ayla Sagan, was very helpful with giving guidance throughout the process of furnishingsselections. I have been especially pleased with her timely responses to emails and the inquiries made on my behalf.

Sheila Cruz Miller: My husband and I have been working with Julie Goss for over 5 years and it is always an absolute pleasure! Julie has a great eye and style and always has the customer as her #1 priority. From our beautiful living room, guest room, master bedroom, and basement, anything Julie touches turns into perfection and always captures our style and vibe. Her expertise is the critical eye that always takes us over the finish line to the beautiful finished product! We highly recommend Julie...she is fantastic! Looking forward to many more projects with her! The Millers

Hannah Letterman: I rarely write an online review, but my recent experience with Ethan Allen has been very disappointing and I want to give you a warning before making a purchase here. The only thing that I want to give 5-star rating is to the delivery guys. They were very professional and did their job in the most effective and efficient way. However, for all the other touch-points, I would give 0 stars if possible. Our story is long.... 1. Waiting time and Procrastination: We purchased a king size bed and mattress from EA on Aug 30. Because our house has a narrow walk way, the designer told us we should get the delivery team to measure our house to see if they would be able to take them up in our bedroom. In a document that we got from her on Aug 30, it shows the estimated ship date would be Nov 22. She confirmed with us that this would get updated to a date in early Oct once the delivery team confirmed it would fit. We made a decision to buy based on that information. Because we did NOT have a bed to sleep on, we couldn’t wait until Nov. During Sep-Nov, we called them 3-4 times. Every time we called, they kept pushing the estimated date of delivery back 2-3 weeks from the date they previously promised. Our ship date was changed from early Oct to the end of Oct, from the end of Oct to early Nov, etc. At one point, they said that the mattress was at the warehouse ready to ship, we had to just wait for a bed. While later, they said the bed was there, we just had to wait for a mattress. The worst scheduling issue when our designer said it would be delivered around Nov 23-24, which was the week of Thanksgiving. Since we wanted to get our bed desperately, we canceled our Thanksgiving trip out of the state, only to find out later that they didn’t have anything to ship to us. We got our bed/mattress on Dec 9. In total, we had to wait for our bed and mattress for 14.5 weeks! 2. Customer Service: The designer was not very helpful. Every time we called, we felt like we were begging her to help us, or we did something wrong because it seemed like she was frustrated with US! Is this really the way your brand choose to treat customers, or was our order so small that it wasn’t valuable to you? 3. Product Quality: Our bed arrived with white lines (wood glue?) visible in many areas. See pictures. We gently wiped it, but nothing came off. We would not complain if this was a $500 bed. But this is Ethan Allen with a price tag of $2400. These white lines are visible even if you stand 6 feet away from the bed!! This issue also made us realized that we weren’t provided any information/ document about the product warranty. 4. Mixed-up order/ delivery: During the Thanksgiving week, we got 2 table lamps that we didn’t order. They were left on the front porch without any notice. When we discovered them we called the store immediately and were told that we should store these 4 big boxes in our house until their staff comes to deliver us our bed and mattress. At that time, we didn’t know how long that would be. Also, what about the customer who ordered those lamps? In conclusion, we bought our first house together and were hoping to furnish it with high-quality products. You were our first choice. However, based on this experience, it will be our last time buying anything from Ethan Allen.

17. Crate & Barrel - Arlington

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
127 reviews
new review
Crate & Barrel
Be the 1st in the ranking
exclusive page

Address: 2800 Clarendon Blvd, Arlington, VA 22201

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 890-2300

Business type: Furniture store

Crate & Barrel: what do users think?

Mark Blanchard: Nice store with good customer service.

L Tesh: Excellent customer service! 🙏 They went above and beyond to help me with a defective product, even though it was not their issue! Do not purchase any PHILIPS appliances! I bought a Philips Latte Go Machine $800.00ish, it is broken after 11 months it just stopped working. Sent to Philips to repair. They sent it back with even more issues than before, and it is still broken and with someone else’s parts! They said “use it for awhile and it will get better”!🙄 makes brown water espresso. Philips service is useless! Crate and Barrel awesome!👍

Diyar Najm: I always have the best customer service at this store hence i always come back from McLean, ANDREA D was amazing, she was recommending exactly what i was looking for on top of that she was so friendly. I hight recommend shopping at this store I went to the new store at tysons gallaria couple weeks ago no one even greeted me had no desire to go back there.

Kamyar Khozeimeh: Very nice and helpful staff one of the staff was landscape architect and helped us a lot with instructions for planting for a nice planter we bought

Onyinyechi A: Stopped by store to browse after building my custom closet at container store next door. The store was extremely clean and organized. Multiple colors were available to allow for various options. The staff was friendly and helpful. Overall be sure to come here with what you have in mind to purchase if not you will be buying everything.

Nizar Farsakh: Higher-end furniture store with a large selection of stylish and sometimes practical furniture. They also have kitchen utensils and appliances, though I would go for the furniture more than the appliances. A bit on the pricey side but arguably hit and miss on the quality. Staff is pretty knowledgeable and helpful. They do get pretty busy at times and parking can be a challenge. I would plan to run a few errands like going to the Whole Foods next by to park.

Olga Chatfield: Great selection of furniture and home goods. Nice service.

Daniel Brown: I came in to exchange a toaster I bought online and I think her name was June or Jane but she was an absolute delight. Really made my day.

Raman Oberoi: Super helpful staff and had good variety as well

Tenesha Moody: Extremely poor customer service. My husband and I placed an order for a couch and it was canceled with absolutely no warning. Spoke with customer service and was informed that an individual who was not me called and canceled the order. There was no verification done on the identity of the person other than them having a similar name. I was told I would be called back…. Still waiting for that call.

18. Ethan Allen - North Bethesda

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
49 reviews
new review
Ethan Allen
Be the 1st in the ranking
exclusive page

Address: 1800 Rockville Pike, Rockville, MD 20852

Schedule: Closed ⋅ Opens 10AM

Telephone: (301) 984-4360

Business type: Furniture store

Ethan Allen: what do users think?

Cindy Samples: I am very pleased with the sofa buying experience at Ethan Allen. The designer was patient and helpful with no hard sell. The sofa was delivered rather quickly given the supply chain issues experienced worldwide. The delivery was expertly done. I will likely purchase again from Ethan Allen.

Natalie McManus: Our Designer, Ellen, was absolutely terrific! She even came to our home and offered advice on colors and pieces we might consider. She listened to our needs and desires and helped us choose fabrics we might not have considered. We love the look of our new rooms! Excellent service and delivery. Quality furniture.

Shakil A Kidwai: I have an excellent experience in dealing with Dennis Pollard of Rockville, MD store. I ordered a sleeper sofa scheduled to be delivered in November, but due to an emergency we needed it immediately, he went out of way to accommodate our needs and provided us a loaner sleeper sofa within few days. We are very impressed by the customer service, we are also very impressed by the designer Jeff Clarke, he is an outstanding designer and is good listener to understand the customer requirements and views in planning the layout.

Adith Subramanian: Bought a new house and wanted to get some quality furniture. The actual looks/quality/design was as good as you would expect. But the reason we ended up going with EA over the other furniture stores we went to was the customer service. We worked with Ellen Price and would highly recommend her to anyone, being the big reason we bought from here. She took our floor plan, existing furniture, and talked through our lifestyle choice to design a beautiful, functional, and affordable layout. We picked up a couple pieces and will be back to continue working with Ellen and filling out our home over time.

Ardavan Tookaloo: Ethan Allen in general, their furniture is beautiful with Good quality. With pandemic their delivery time is way behind compare to other brands like RH or Arhaus. Also if you are trying to get to IDA program it is so complicated and needs a lot of back and forth compare to rest of furniture stores such as Arhaus, Crate&barrel, CB2 and more. Also remember to ask for their free design consultation before purchasing to make sure it fits your room. So far I only have received one out of 5-6 items that I’m happy with but everything else has been pushed back a few times and I still haven’t been approved in their IDA program as a designer with 7 years of experience working in industry. I hope they catch up with their orders and change their IDA process.

Juan Carlos Navarro: We had an outstanding experience updating our living room furniture at Ethan Allen, using a mix of online review of the options and a visit to the showroom at the Rockville Pike, MD. A big part of how excellent our experience was has to be credited to the support and advice of Christopher Nguyen, a designer in residence at that store. He answer all our questions explicitly, suggested valuable design tips, personally showed us the different models and fabrics we were interested in and produced a very useful simulation of how our living room would look like. He introduced some additions and variations on our original selections that led us to revisit some decision for the better. All this in no time and with more kindness than we have experienced in a long time in any store. We are grateful and highly recommend Chris as a designer.

Dilshad Dhillon: We have been working with Rose since June 2019. We purchased a new home and wanted to make sure our home represented my husband’s and my style while still appropriate for a family of 4 with two young boys. We really wanted style with good quality fabrics that can hold up for a family. We have purchased furniture and accessories in the past with Ethan Allen but our experience with Rose this time around was extremely different. On the first visit Rose took the time to understand what we were looking for. On the second visit, she showed us our 3D room layout and fabrics. And I must say my husband and I loved the layout and the fabrics immediately. We did not waste time discussing different layouts. We knew that we didn’t need to look at more fabrics. We went with Rose’s design and are so happy with our decision. Unlike other designers, Rose gives you honest feedback and will take the time to explain why she designed the room in a particular way and why she chose those exact fabrics for you. Rose has designed our family room and we are now working on our dining room with her. Our living room will be next and with Rose of course! We cannot imagine working with anyone else besides Rose.

19. Pottery Barn - Fairfax County

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
114 reviews
new review
Pottery Barn
Be the 1st in the ranking
exclusive page

Address: 8004L Tysons Corner Ctr Ste H1L, McLean, VA 22102

Schedule: Closed ⋅ Opens 10AM

Telephone: (703) 288-0316

Business type: Furniture store

Pottery Barn: what do users think?

Charles-Stephen Laubhouet: I enjoyed my visit, although i found some of the items expensive. The store is vast and well furnished . Many articles to satisfy your needs

Qin Linda: I don’t know why the cashier was talking on the phone and laughing while I was waiting for check out. Apparently it’s a personal call and she even did not look at me or say “one minute please.” No, nothing . I waited 3 min and another cashier came and checked me out . Please train your employees of working ethics. It’s 2pm 06/25 and she was wearing orange with hair covered.

Alexis Martino Mallalieu: Pretty good selection here overall. I know if you purchase through the store you "help the store" but honestly there is only one associate I would even ask for and I wish I could remember her name. Otherwise, I have been there with 4 associates just standing around the register and nobody wants to help any customers at all...not just me. They act like you are a bother. While I was looking at a table and moving chairs around to see the fit, one associate asked "are you done? I want to clean up." WHAT?!?!

Tony W: This is a upscale home funiture store. Their products are high quality, good style and expensive. They have designers onsite to help your choose furnitures that fit your space. They can also come to your home to check the rooms and recommend furnitures if you want your home to be beautiful but have no idea on how to achieve it. I visited the store recently and discovered they have a kids only section with many good looking and environment safe furnitures. If you have extra money to spend on high quality furniture, you should go there and take a look.

bansi honey: Great well organised store with friendly staff. Huge collection of stuff, don’t miss the kids section and custom curtains. Store is lot bigger than it looks from outside. Overall a good experience.

Chad Lytle: They discontinued their military discount of 15%. Why not lower it to 10% like Crate & Barrel and others... Military families coming back from overseas often have to furnish an entire home, no discount knocks PB off the list.

Keyarii Taylor: This pottery barn location is terrible. The visual aspects are amazing but the staff is a nightmare expect for a few employees. The managers here have attitude problems and clearly have an authority complex. They are not helpful at all and seem extremely bothered when you ask them for help with store items. This is unacceptable seeing as though their job IS TO HELP YOU. If I could rate them zero stars I would. If this is what the William and Sonoma company considers costumer service then the CEO should be ashamed of themselves.

Walt Nicholson: Quick service in frontly staff. I called from another store to hold a product and when I got there I was able to get in and out of the store within two minutes. Nicely done.

Harriet Yancey: Words can not describe what a horrible experience I have had with this company. I ordered a chair and ottoman for my daughter’s nursery in October. It was promised in December. I paid in full at the time. Upon receiving my first notice of delay in delivery I tried to get a refund but they refused. Now it is February, I have been charged twice. For the two pieces of furniture and my daughter has not received either item. I am beyond disgust,

20. Bed Bath & Beyond - Bailey"s Crossroads

Not verifiedNot verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
537 reviews
new review
Bed Bath & Beyond
Be the 1st in the ranking
exclusive page

Address: 5810 Crossroads Center Way, Falls Church, VA 22041

Schedule: Closed ⋅ Opens 11AM

Telephone: (703) 578-3374

Business type: Home goods store

Bed Bath & Beyond: what do users think?

Leslie Barrack: Had horrible issues ordering online on the app. Part of the order was for in store pickup. My daughter went to pick up the in store pickup and it wasn’t there. I went in a few days later to see if the store could help me sort what happened out on their system since the app would not show the history or what happened to the order. I stood in line and when I was next and employee came up to see if he could assist while I was waiting. I explained I wanted someone who could look on the computer and since the person in front of me was just finishing up I asked him to let me just get helped by the desk as someone else was trying to slide in front of me. As soon as I got to desk the woman behind wouldn’t let me speak and just us me step to the side with someone else. So no one would look online and I still don’t know what happened. Just going to make sure my bank disputes any balances and never shopping here again.

Lavonnia Johnson: They have everything you need and more for you house. Great selection of items. You can definitely find the online items in the store.

rabia amar1234: I love shopping from BB&B have good quality and good savings with the coupons.I enjoy shopping at BB&B

Florian Teinfalt: Love the fact that I can buy top line stuff and get 20% off with a coupon. Bought a Keurig for $35 cheaper than BestBuy.

Ciara Listing: Good store but bad customer service. Black female manager rude against white customer. Not honoring own price 🤷‍♀️

add a comment of Stores to buy custom-made cushions Washington

Comment sent successfully! We will review it in the next few hours.