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1. Room & Board - Washington
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5
165 reviews
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Address: 1840 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (877) 387-0091
Business type: Furniture store
Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.
Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.
Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.
Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.
Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.
Response: Hi Kathryn, thank you for shopping with us and taking the time to leave a review. We understand your frustration and we're working closely with our American manufacturers to produce and deliver items as quickly as possible. Please give us a call at 800.301.9720 for an update on your order.
Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting
Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.
Response: Hi Catie, thank you so much for shopping with us and taking the time to leave a review. We're so happy to have you as a customer!
Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!
Response: Hi Renee, we want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. Give us a call at 800.301.9720 and we'll work with you to resolve the issue to your satisfaction.
2. Mitchell Gold + Bob Williams - Washington
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5
28 reviews
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Address: 1526 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 332-3433
Business type: Furniture store
Ali Azad: Beautiful furniture, a little pricy but definitely worth the price
Lisa Williams: Went there to purchase a couch and chair. Was within 5 feet of 4 staff members yesterday and the only person in the store. No one greeted or spoke to me. Would never consider purchasing anything from the store.
Eric Trujillo: Beautiful well-made modern furniture. High prices though. Check the website first to avoid sticker shock. Helpful, knowledgeable staff. Beautiful showroom. We went for an event that room and board rented space out for. It is a beautiful area with roof access and lots of open spaces.
Thomas Geppi: Spoke with them on the phone and Howard was so helpful. Looking forward to seeing the products in person!
James Lytle: Always fun to visit this showroom. Beautiful furniture, rugs, and lighting.
Alice Carpenter: Most especially with their facilities. The rooms are large and luxuriously furnished.
Chris Tomko: Friendly service and great furniture.
Melba Alexander: Gorgeous furniture, warm and friendly ask for Beverly!
Kathy Moore: Lovely showroom and friendly helpful staff.
3. west elm - Washington
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4.9
171 reviews
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Address: 1728 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 986-2165
Business type: Furniture store
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.
4. BoConcept Georgetown - Washington
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4.9
36 reviews
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Address: Design District, 3342 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 333-5656
Business type: Furniture store
Matt Beckham: I bought a bed years ago and my movers had misplaced the bolts. I contacted this store and it was handled swiftly with the best customer service ever. They shipped me the necessary bolts to put my bed back together. Buy some furniture from this store!
Response: Thank you Matt for your kind and encouraging review. Your satisfaction is at the center of everything we do. We wish you many more years for your bed!
Katherine Vargas: Great minimalistic, modern, playful and practical design. I bought two barstools and within a week received them at home. They are hydraulic so I can adjust them to different counter heights - thanks to Ayman and Tom for their through and professional service!
Response: Thank you Katherine for your kind words. We are happy that we have been able to provide you with the barstools you wanted. We have some inventory in our Rockville warehouse, which allows us to provide quick turnaround time for some specific references. We look forward to welcoming you back in our showroom.
Quoc Thieu Tran: I reached out to Tim to see if he and his team could help move the same Boconcept pieces I bought a couple years ago. Tim was able to accommodate and the furniture was disassembled, wrapped, and moved to my new apartment. While assembly manuals are helpful, having someone who already knows how to disassemble/assemble these furniture pieces definitely expedited my move. Would highly recommend!
Response: Thank you Quoc for leaving us this kind review. We are pleased to have made this move a positive experience. Our furniture can be technical or complicated for "general movers". We regularly see them damage them and we are called to fix/repair those situations. Therefore thank you Quoc for using our services so that we can take good care of your BoConcept furniture.
Shailesh Kumar: Purchased "Indivi" sectional after customization. It fits very well for two families and perfect for our family room. Very sturdy and contemporary style. We also purchased a customized large leather ottoman to go with it. Quite satisfied with the quality- bit on the expensive side but I guess worth it. Very thankful to Aymann from DC store who helped us for this purchase and spent a lot of time explaining and choosing the right stuff. Looking forward to few other Bo-Concept furniture in our home.
Response: Thank you Shailesh for your positive review. We are thrilled that you are satisfied with your Indivi sectional that you have designed with the support of Ayman. We are honored and proud that you will create great moments in this timeless design. We look forward to welcoming you back in our showroom.
Michael Nagan: Two big thumbs-up for BoConcept, and Tim. The first thumbs-up is for the furniture itself. We purchased several Mariposa chairs and a Granada table. We have absolutely loved them both! They are probably our favorite pieces of furniture. The table is incredibly easy to expand and contract, so we actually do it all the time. (The mechanism is kind of fun to use, so I actually like doing it, rather than dreading it.) And the chairs are beautiful and comfortable. The second thumbs-up is for their service. We had a problem with one of the chairs almost five years after we purchased it. The warranty had long since ended, but I contacted Tim (who wasn’t even the owner when we purchased the chairs) to ask about it. He concluded that the problem shouldn’t have happened, so he offered to fix the chair for free. That involved replacing a substantial piece of the chair - which couldn’t have been cheap for them. And they did the repair in about 15 minutes at their warehouse while I waited and chatted with the lovely repair people. I guess you can tell that I feel pretty positive about BoConcept, but they’ve earned it!
Response: Thank you Michael for your positive review. I am pleased that we had the part that you needed and that we were able to service it quickly for you. Our logistics team of 3 today (Tony, Danilo and Jose) have accumulated +25 years with BoConcept - they are highly skilled and experienced.
Serene Kanaan: Very happy with my purchase. Claudia was very helpful throughout the process, and she always kept me updated with the status of my order and delivery. Delivery team were professional, friendly and efficient, and of course super clean and cautious. Thank you.
Response: We are very grateful that you took the time to provide us with this positive experience you had with Claudia and our delivery team. We look forward to having the pleasure to welcome you again in our showroom. Thank you.
Noura Khayat: Regular customer here, and recently used their moving services for some of the bigger/trickier pieces going to our new place. Tim and Danielo did a fantastic job - efficient, clean, painless. A gem of a find for the furniture and moving industries!
Response: Thank you Noura for taking the time to leave us a review and choosing our moving services for our items that are more "technical". If you are happy, then we are! We look forward to seeing you again in our showroom.
Laura Lee: Seriously, the best customer service EVER!. We bought a couch and a rug here and Tim is so expeditious with his replies to anything we needed. There was a little piece of fabric that was sticking out after we got it delivered and he came right away to fix it. The delivery was also the BEST delivery experience I have ever had. SOOOOO OD professional! The inside of the moving vehicle was even cleaner than my house! Definitely NOT a 3rd party delivery service and fake white glove delivery. They wore booties when they came into the house, came within the time frame of said delivery, and gave 20-25 mins notice as promised. I would DEFINITELY recommend them to ANYONE! Superb 5 star service.
Response: Thank you Laura for your kind review. We have an amazing team in the store and in our own warehouse. Everyone is extremely dedicated to provide an outstanding experience to all our clients. We will continue to aim for the highest level of service as this is in our DNA and it's the only future to brick and mortar stores.
5. Joybird - Washington
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3.1
49 reviews
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Address: 1328 14th St NW #100, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 975-7014
Business type: Furniture store
R Adebowale: I was interested in purchasing the Austin Leather Barstool from Joybird but like everyone else, I’ve read the reviews about Joybird and was nervous about purchasing furniture from them. I called the DC showroom and asked if they had the barstool on display and they did. I eventually went to the store to view the barstools in person and had such a pleasant experience with the Dela and the rest of the associates in the store. I ended up purchasing the barstools and because I purchased them in the showroom, I got a pair of free pillows! The barstools came in exactly within the timeframe they quoted and they were perfect. Will be back to purchase more furniture!
Response: Thanks for the great review! We are so happy to hear that you had a wonderful experience with our team at the store! Thank you for taking a chance on us.
sarah elizabeth: My partner and I had the pleasure this afternoon of working with Joybird associates Selma, Dela and Cynthia in finalizing the details of a couch we had purchased online last month. We were interested in seeing the fabric options in person and had further questions on durability and maintenance - all of our questions were answered by these attentive and professional women. I highly recommend visiting this location in person if you’re interested in Joybird products and on the fence about your purchase, it’s well worth it.
Response: Thanks for the great review sarah elizabeth! We are so happy to hear that you had a wonderful experience with our team!
Amy Rowland: Honestly I was scared to place an order based on the reviews. However, Tyler at the DC showroom was super kind and helpful when we went to look at fabrics. He offered a fabric sample box to take home before making the final decision. Tyler was wonderful. After visiting the showroom (twice), we ordered the Holt storage sectional and were told delivery would be mid-December. We received the couch this week, which was delivered and assembled in our living room with no hassle. So far, loving the sectional - perfect size for our living room, very comfortable, and the pet friendly fabric does not show dog hair. Will be interesting to see how the couch holds up over an extended period of time but, so far so good - a seamless ordering and delivery process.
Response: Hi Amy, thank you so much for taking the time to leave a review. We are thrilled to hear you had an amazing experience with Tyler and our team at the store! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out.
Hammad Hussain: Bought this beautiful piece of furniture at joybird Super friendly staff and great service. I live a block away, the staff even helped me carry the chair to my condo. They go above and beyond.
Response: Hi Hammad! We are so happy to hear that you had a great experience with us. Thank you for taking the time to share your experience, we hope you are loving your new chair!
Vatche Hadajian: Horrible customer service. Order will 100% be delayed if they ever receive it. We ordered a sectional, notified it had shipped and were tracking the shipment. The tracking showed it was in transit for over a month well past the deadline for when it would arrive at the warehouse. I reached out to find out the status and was told they would have to track it down. A week later they said it was lost and will need to reorder a replacement piece. Another month or so and I receive a notice that the order is ready for delivery. I scheduled the delivery and unsurprisingly I only received half the couch (the replacement order was not included). Delivery people had no clue what I was talking about. I reached out to Joybird and they said they will track the missing order and get back to me. We had just gone thru this entire process of finding the missing piece. They are in over their heads with logistic and management. We ordered our couch in Nov 2021 and its currently April 2022 and still no idea when we will get it. If you try calling the customer service number no one will pick up even if its during their stated work hours. Will never order from here again!!!
Response: Hi Vatche, we are sorry to hear about your experience. We have confirmation that our team has been in contact with you and there is an appointment for delivery 04/06 for the missing part of your sectional. We thank you for your patience and understanding while we work to get it delivered to you.
Carly Michaels: Love my new couch! The team at this location was beyond helpful with my experience. They helped me find a solution to get a couch in 2 weeks just in time for my move and personally called me to check in and offer support. Had a great experience!
Response: Hi Carly! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece!
Morgan Hines: Cynthia is AMAZING! Cynthia helped me set up an exchange over the phone, and was the kindest most knowledgable service representative I have ever worked with! I would recommend Cynthia to anyone looking for a new couch! We went with the Bryant 3-piece sectional in Crave Irish Cream!
Response: Thanks for the great review Morgan! We are so happy to hear that you had a wonderful experience with Cynthia at our showroom.
6. Interior Define - Washington
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3.8
29 reviews
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Address: 1709 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Business type: Furniture store
Dennissa K: I waited 4 months for delivery of my couch and was so excited but ended up being really disappointed in the quality. Please save your money and time and invest in a quality couch at West Elm or Crate and Barrel instead. I’ve only had my couch for 2 months and the cushions are sagging, the material bunches up and is already pilling. It looks like I’ve had the couch for years and it is barely sat on. I100% regret ever purchasing a couch from this company.
Response: Hi Dennissa, Thank you for sharing the feedback with your newly delivered sofa. If you have not already, please reach out to our customer support team at support@interiordefine.com with photos of your sofa and they can look into some solutions for you. Kind regards, Customer Experience Leadership
Jordan Wells: My family had a great experience. From initial contact, to storefront appointment, to delivery, single Interior Define employee we spoke to was personable, kind, and patient as we figured out what was best for you. My dad and I enjoyed our in-store visit, and loved how thorough Beth was in showing us the pieces we were interested in. The furniture is comfortable, and it’s the upgrade our living room needed. Overall, the only issue we had was with the delivery partner (notified us of delivery date the day before, arrived outside the delivery window, and did not unbox the furniture or remove the boxes as they were supposed to). Luckily it wasn’t the end of the world for my family, and when we let interior define know they were very apologetic that we’d had that experience. However, I don’t hold that against them, and I believe they’re looking for a better delivery partner. Again, this was a wonderful experience, and I know where to go the next time I need furniture!
Thomas King: I was struggling to find a sofa I liked, and dropped by Interior Define. I had a friend who had had a good experience there, so went in with some hope. The team at Interior Define, and the products they showed me, far exceeded the hope I had. I was so happy with the experience, and with the customer service. My rep Aera was friendly, helpful, and creatively astute. She listened to what I was looking for, and provided great feedback and insight. Ultimately she helped me order my sofa at 10pm at night. It was the best customer service experience I’ve had in any design or furniture store. Now I’m just waiting for the sofa - but so far, so great!
Response: Hi Thomas, Thank you for your review. We love to hear this type of journey with our design experts. We know how difficult it can be to find the right piece for your home, especially with all the customizable options that we have. Happy to know that you were referred by someone who had a great experience too. We can’t wait to see photos when the furniture arrives. So please post them for us. Kind regards, Customer Experience Leadership
Lauren Smith: If you’re considering ordering from here don’t. I ordered my couch in May of 2021 knowing there would be delays, but nothing could have prepared for just how long it’s taken. Customer service does their best, but every time I speak to someone I get a different response on basic things like whether my couch has been built, where it is in transit, and when it will be delivere. Save your money and buy a couch somewhere else.
S M: I am writing this before even receiving the product, but with the customer service I have experienced this far I want to warn others. They have a general lack of transparency and delivery changes from when we ordered it of 2 months to now 6 months. Additionally they claimed to want to support healthcare workers but only in very narrow terms. I asked to cancel and was told there is 50% cancellation fee within 30 days even though production has clearly not begun. Stay far away from this company and stick with companies that value customer service.
Response: Hi there, Thank you for providing us with some feedback about your experience. You are the best part of Interior Define, and because of this, we do always want to provide transparency when it comes to both our lead times and how we operate. Our lead times are on our website for each particular item so clients know how long the production, inspection and delivery will take. This information can be found when you choose the item you are interested in and it will be under the customization options before you place the item in your cart. The reason for the extended lead time is due to the congestions that have been an issue since last year at the Los Angeles port. As far as the policy, we do have this stated on the website too as we do begin purchasing all the pieces for production after the 72 hour window period we give to clients to cancel without any fees. The production does begin after the fabric and pieces are ordered. Kind regards, Customer Experience Leadership
Catherine Christine Turner: Had such a great experience at this location! Kirby is amazing and she helped me pick the perfect sofa for my new home. Her customer service was excellent, all the way down to potential rugs that would go well with my color scheme. Her patience and knowledge of the products were stellar, which helped me to make a well informed decision in the end! I will definitely be back.
Diamond Wilson: Poor customer service experience…We arrived for our 2pm appointment and we were not greeted by anyone. We sat around waiting until 2:15 when finally someone came over to let us know they would be with us shortly. I asked how long the wait would be because “shortly” could mean anything. She said 20 more mins. The associate was not apologetic at all so we decided to leave. There was no respect or consideration for our time and I will not be returning. I’m truly disappointed that this establishment lacks basic manors and customer service skills. We went to West Elm across the street and had a much better experience and our couch will be here in a few weeks!
Maria Rizo: Such a great experience at the DC showroom, Blake is an absolute dream to work with! He walked us through the entire process and made sure all of our questions were answered.
Response: Hi Maria, It sounds like you had a great time during your visit and also ordered some great pieces for your home. Many thanks for leaving a review detailing your experience. Kind regards, Customer Experience Leadership
7. Roche Bobois - Washington
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3.9
15 reviews
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Address: 5301 Wisconsin Ave NW, Washington, DC 20015
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 686-5667
Business type: Furniture store
Tracey Wallace: Gallery floor is beautiful with a range of modern, mid century and classic French furniture and accessories. I have worked with the design team; they are welcoming and talented. Do yourselves a favor and stop by, especially while they are having a fabulous floor sample sale. So many ways to give any room a refresh at Roche Bobois!
Response: Dear Sir/Madam, Thank you for your kind feedback on our Washington DC showroom, we are pleased to see your 5 star review! We are so glad you enjoyed your experience and hope to see you in the future! Sincerely, Roche Bobois Management Team
Anne Lee: Jacqueline Coriano has an excellent sense of style and a keen eye for well put together prices to make your home warm, beautiful, and inviting. She has been instrumental in recommending pieces to make my home complete. I would highly recommend her.
Response: Dear Madam, Thank you for your kind feedback on your experience at the Washington DC showroom, we are pleased to hear that Jacqueline offered you great assistance and that you are very happy with our service! We love when our clients express their gratitude and mention the sales associates and managers that they worked with, we will relay your thanks to her. We are so glad you enjoyed your experience and look forward to seeing you again soon! Sincerely, Roche Bobois Management Team
Brian Paul: COLOR COLOR and more color ! If your looking for modern designs I would 100% go see the 2 story showroom on Wisconsin
Response: Dear Sir, Thank you for your 5 star review on our Washington DC showroom. We are so happy you enjoyed your experience and look forward to working with you again soon! Sincerely, Roche Bobois Management Team
S B: Worst customer service ever! Never buy something at Roche Bobois, you will regret it if there is an issue with the new stuff. I bought a floor lamp (together with a bed, night stands and a sofa), and only 2 weeks after I received it I found out the lamp has a switch issue. I keep asking them for a solution but they have not sent a technician or found a solution. They do not even respond to my emails. The funny (or sad) thing is their own employees are who gave 5 stars Google fake reviews below (see Arjun Chaudhary and Taina). Both work at the Washington DC location, call there and ask for them. I took a photo in case they delete their own reviews. It seems I am not the only one complainig, check @ Pissed Consumer. All had the same disaster follow up customer service experience. Or check @ Glassdoor for employee review.
Response: Hello, We are very sorry to hear we did not meet your expectations at our Washington D.C. showroom. We understand your frustration with this situation and will work to have your order fixed as soon as possible. Please email support.northamerica@roche-bobois.com and someone with knowledge of your situation will contact you asap. Thank you. Sincerely, Roche Bobois Management Team
Dondré: The customer service was great. I had a great experience here getting all my questions answered about the Furtif desk. This is a very high-end furniture store and is full of very cool pieces and sets of furniture. The showroom is also really well done.
Response: Hello Dondre, We are so happy to hear of your enjoyable experience at our Washington DC showroom. We take pride in our customer service and appreciate your feedback. Thank you for shopping at Roche Bobois! Sincerely, Roche Bobois Management Team
M Nab: This is absolutely the worst Roche Bobois ever. I have bought furniture from Roche Bobois in other cities and I have never had to deal with such incompetence and carelessness. The worst costumer service I have had the bad luck to deal with at a Roche Bobois store.
Response: Dear Mojgan, we are sorry to see your 1 star review. We want to make sure all customers who shop with Roche Bobois are given the highest level of customer service. We would like to have a better understanding of what happened and invite you to share more information with us about your experience at support.northamerica@roche-bobois.com and we will look into this matter as soon as possible. Sincerely, Roche Bobois Management Team
Anna Weiss: We furnished our entire home here. Exquisite furniture.
Response: Dear Anna, We appreciate your comment and rating on our Washington showroom. We hope to see you visit again soon! Sincerely, Roche Bobois Management Team
Melissa Rowlands: Exceptional customer experience provided by Lauri. I’m so pleased with her recommendations and professionalism in details.
Response: Dear Madam, Thank you for your kind feedback on your experience at the Washington DC showroom, we are pleased to hear that Lauri offered you great assistance and that you are very happy with our service! We love when our clients express their gratitude and mention the sales associates and managers that they worked with, we will relay your thanks to her. We are so glad you enjoyed your experience and hope to see you in the future! Sincerely, Roche Bobois Management Team
Arjun Chaudhary: Awesome furniture.
8. Baker Furniture Georgetown - Washington
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4.3
6 reviews
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Address: 1099 14th St NW Suite 400, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 342-7080
Business type: Furniture store
M: Maybe the best showroom to get your furniture from. Top quality, luxurious products and unique home accessories. They always have some kind of sale so you should ask. Classy customer service the handsome dude was very helpful.
Tom Phisher: Maybe the best showroom to get your furniture from. Top quality, luxurious products and unique home accessories . They always have some kind of sale so you should ask. Classy customer service the handsome dude was very helpful.
Richard Newton: the standard of American made furniture.
9. Crate & Barrel - Washington
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4.1
117 reviews
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Address: 4820 Massachusetts Ave NW, Washington, DC 20016
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 364-6100
Business type: Furniture store
Mary T.: Helpful customer service, and wonderful selection. A very enjoyable shopping experience. Would come back! Only negative was one employee, possibly a manager, Lisa. The associate checking us out asked her for help, she came over obviously annoyed with him then ignored us standing directly in front of her. This male associate was kind, friendly and helpful. He went out of his way to help us. It bothered me that she would treat him this way, especially in front of customers. Maybe she was having a day or was exhausted but it was off putting.
Nikolas G: This is a great location with incredibly friendly staff. The design team is always happy to help and the sales team are helpful and available without being pushy or too present. Good selection, very well organized, beautiful layout.
Tommy Tang: Very nice and east pickup experience! The stuffs are so nice!
Ardavan Tookaloo: Very modern and beautiful. I like this place a lot. You will never walk out empty handed.
Aysenur Melek: We had an awful experience here. Arlington deserves better. Keep your business to better places. They make people feel as if the stuff in the store is more valuable than them.
10. The Kellogg Collection - Washington
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4.5
2 reviews
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Address: 5215 Wisconsin Ave, Washington, DC 20015
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 363-6879
Business type: Furniture store
William West Hopper (DC Car Guy): Great look and great staff as well as customer service.
11. Z Modern Furniture Store - Springfield
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3.5
55 reviews
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Address: 5618 General Washington Dr, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 941-5042
Business type: Furniture store
Casey Turner: I recently ordered a Murphy cabinet from Z Modern Furniture, purchased it over the phone, directly from Gus. He was able to get it delivered the next day. Unfortunately, it was damaged and did not close properly. I contacted Gus, he was very professional, and asked that I send some pictures of the damage. After receiving the pictures, he scheduled delivery of a new unit, and had his delivery staff verify that unit was 100% before they left. Top notch customer service, will shop again from Z & Gus!
Shawna Gerlock: Gus was incredible to work with from the beginning of the project and throughout the entire project to completion. We are designers based in Toronto, Canada and it was crucial that we had someone who was highly organized and detailed especially as we were working from out of town, making the logistics a bit more complicated. We shipped and stored furniture for a complete home (roughly 9,000 sq feet) with Z-Furniture Warehouse for probably just over a year. Gus was constantly updating us on shipment arrivals and worked with us to create a tracking system that made sense for our needs. We had worked previously with another warehouse in DC and had experienced many issues with missing items and items that were not properly accounted for which was a huge headache for us. This was not the case with Gus, he had detailed records of everything that he received and delivered. He was incredibly easy to work with and when we were unable to make it to DC during our delivery due to COVID19 he and his team were able to deliver and assemble all stored furniture without any issues. We set up all 9,000 sq ft of furniture in this home over the course of a week so having someone organized was absolutely crucial. Being remote for a delivery of this scale was hard enough and having Z-Furniture Warehouse as our team on the ground helped make the process as smooth as possible. He also had great resources for helping fix furniture items that did arrive with damage. I was hesitant initially with the limited information online and we were putting our trust in Z-Furniture without any recommendations, but working with Gus and Z-Furniture was one of the best decisions we could have made for this project. He was also always easy to get a hold of when needed whether by email or phone -- he really came through for us in a big way. I would highly recommend Z-Furniture for receiving, storage, and moving services. It is only a shame that he is not local so we could work with him on all of our Toronto jobs.
Carmela Busso: Excellent in store experience. We first met Kyle and were impressed with his professionalism and the sofas he directed us to. We went back several days later to order and were taken care of by the owner. We purchased 2 sofas and, as promised, they were delivered within 1 week. The quality of the furniture is excellent; store service terrific; delivery men clean and professional and on time. I highly recommend this store.
Janice W: We received a delivery of office furniture today. Our office is on the second floor of a walkup building. Your three men were EXCELLENT in their service -- very courteous, taking extra care in carrying up the pieces and carefully setting them down in order to avoid nicking or scratching the pieces. I cannot say enough good things about these fine young men. I even asked for business cards for any future referrals! Please recognize them for their hard work.
Response: Thank you so much Janice. You are a pleasure to work with.
Jen Genealogy: I ordered a item from their website on 8/23. First it was weird that you have to wait for an email to get a delivery charge. Never received an email!!! Called them and he said his system was down and would call me back, he never did.
Vijitha Lanka: These guys are just insane!Worst customer service ever,We ordered our furniture in December and did not get the shipment yet until today i.e May .And Now they say that they received the shipment to their store but do not have people to ship it to our house until a week .Cant believe they are still holding our furniture for silly reasons. Beware people.think before you buy something from them.
Sacco & Venzetti: Stopped by today, decent furniture but ridiculously overpriced. I Googled the office chair I was interested in, and they were charging more than double the price of every other retailer. And the guy running the shop (owner or manager) was a total joke. Unhelpful, unfriendly, not knowledgeable about his products - just no comprehension of customer service whatsoever. Pass.
Brian Jordan: Failed to meet or come close to promised date, poor customer service, and broke their promises to me. Ordered 28 Sep, to be available within 1 week (5 Oct). Was not available until today, 17 Oct. I repeatedly had to call to inquire on status. At each call, the date moved back. On Wed, 15 Oct, I proposed to cancel the order, and Zfurniture agreed to include free delivery and assembly, and that it would be delivered by Friday, 17 Oct. 17 Oct I called to learn status. It arrived too late to be delivered that day, so I proposed to cancel the order. Zfurniture then promised to hire someone to deliver Friday afternoon. The delivery arrived Friday afternoon, but the delivery man said he was not performing assembly. I called Zfurniture yet again, and they denied offering assembly, but would do it for $75. I disagreed and told them they owed me assembly. They said no. I threatened to cancel, but they said they would not refund $75 of my payment due to the delivery. I let them know I would provide appropriate feedback on the web. UPDATE: I opened the first box (they delivered 3), and it was black, vice the cream I ordered. I looked at the lables on the three boxes, and each was a different color. I called Z-furniture, they asked for time to figure out what happened. They called back to report they had delivered me three separate items, one of which was mine (and the correct color!). They agree to provide assembly of my chair if I would hold the other two items until the next day for pickup. They did come as promised the next day, and assemble my recliner, and picked up the errant deliveries.
12. Ligne Roset - Washington
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4.9
9 reviews
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Address: 2201 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 248-3112
Business type: Furniture store
Jacqueline Dobranski: We have been enthusiastic customers of Ligne Roset DC since 2012 when we bought a set of 12 formal "So" dining chairs and the iconic pumpkin chair. The store is locally owned by a warm and welcoming community-minded family. This translates to amazing customer service! Owner David Zein has an exquisite eye for design. He patiently helped me choose the right pieces and the perfect colors for my home without sales pressure. A couple of years later I stopped in and purchased the Ploum love seat - like sitting on a cloud! The first night I had it my dog chewed a hole in the seat! David had an upholsterer there the next day and you cannot tell anything happened! Last year we replaced our casual dining table and chairs at Ligne Roset. David swore the chair fabric would not stain, and he was right! I have two young kids - soy sauce, spaghetti sauce, you name it - it all comes right out of light gray fabric with a damp cloth! I have always admired Ligne Roset, and we get compliments on the style and comfort of our furniture all the time. Thank you to David and wife Dani for an excellent shopping experience. We are customers for life! BTW their newest store at the DC Wharf is stunning!
Victor Etheridge: Geoffrey is ALWAYS spectacular, informative and very helpful.Victor
Robert Frum: If you are in the area well worth a look through the showroom to see what they have - I like the arrangements which helps me with ideas. The members always answer any questions I have and take the time to explain details, which are important to me so when I am looking for just the right piece I have the information.
13. Lovesac - Washington
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4.7
15 reviews
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Address: 1506 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 843-9354
Business type: Furniture store
Janee Stanley: I have been to a couple of Lovesac stores during my furniture shopping experience but the Logan circle was by far the best! From the beginning Evan (the manager) was so welcoming and personable. Duane was also working that day and he was just as friendly and welcoming. Evan listened and helped me through the whole process and assured me we would get our furniture in a timely manner. Due to other issues at other furniture stores (Havertys,etc.) ; they were giving a 6-9 month shipping date so this was perfect! It took maybe 5 minutes to place my order. Will definitely return and I highly recommend this location.
anngela hanks: Duane was the best throughout my purchasing process! He was knowledgeable, patient and of course professional. He helped me to understand the differences in the plush, he helped me figure out the best color for my purchase and explained the different accessories. He didn’t pressure me at all! He was just an overall cool guy who was easy to work with. Love Sac give that man more money and his flowers!
K Hearon: Duane and Taylor are AWESOME! As I was in the area checking out a few stores for a new sectional, I came upon the LOVESAC store. Duane and Taylor were both knowledgeable and accommodating as I requested they shift and rearrange the showroom samples to get a better idea of the LOVESAC. They patiently answered every question, arranged and rearranged the blocks. They were great, so much so I decided to purchase the LOVESAC!
Laura: Evan was amazing. He was helpful, polite, knowledgeable. I really appreciated him letting me put together a part to ensure I knew what to do once mine arrives
Liz Carmer: Duane was the perfect salesman. He was perfect in that we felt like we learned everything we needed to buy but felt NO PRESSURE. And we DID buy Love Sac! Delivery soon!
William Henderson: We were told that it would take the maximum three weeks for total delivery and we would get tracking numbers within the week. We started coordinating the removal of old sectional and painting of basement. On informed us there was a delay on the Tonal Sterling Lux Chenille until we called the sales person. We had to push back all plans for five weeks instead of three weeks. Very disappointed in the lack of communication and follow through.
aleisha kirsch: Great experience at Lovesac Logan Circle! Our sales associate was very informative and attentive. We will be returning to this store when we are ready to make our purchase.
Ayanah George: Great shopping experience and expertise. It was a joy to walk in the store and see the products. I was giving great information on each section, how they fit together and how to arrange them. I highly recommend Lovesac.
Lauren Williamson: People at Lovesac were super helpful, kind, and patient! Made the couch buying process so easy
Robert Pearson: Duane was great and I love the products and experience.
14. Warehouse Showrooms - Springfield
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4.9
91 reviews
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Address: 5641 General Washington Dr UNIT K, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (703) 256-2497
Business type: Furniture store
Jennifer Zydney: My best customer experiences come about when someone I do business with makes a problem go away. That was the case with Warehouse Showrooms. Knowing lead times are stretched, we ordered some outdoor furniture well ahead of when we’d need it. When we approached the date that we thought we’d take delivery, we learned there had been some miscommunication about how/when the delivery would occur. Warehouse Showrooms really bent over backwards to address the situation and make it work for us. Super helpful and responsive customer service. Furniture delivery guys were great too, very friendly and helpful. Can’t wait to enjoy our Polywood rockers!
Sara Barth: Warehouse Showrooms is great! We purchased a bedroom set and couldn’t be happier. Excellent quality solid wood furniture at reasonable prices. The staff at Warehouse Showrooms are so easy to work with and gave us realistic expectations about delivery timelines. We ended up adding a piece to our order a few weeks after our initial order was placed and they did not charge us for the second delivery. We’ll definitely shop with Warehouse Showrooms again!
Margaret Veenstra: This local business is great! The shopkeepers are friendly and helpful. All the furniture is made in America! Much of the wood furniture is crafted by Amish. We find value and quality in everything that we purchase here. We’ve previously purchased a bedroom set and today we purchased a couple mattress sets and a bed. We can’t wait til delivery day! Support local business, you wil not be disappointed.
Barry Rosman: We bought 5 matching walnut chairs to go with our new Live Edge table. The chairs legs were too wide to fit 2 chairs side by side. After some discussion, the came up with an innovative solution to move the table legs at no charge. They saved the day and fixed it within 24 hours. That is service. They are very helpful, creative and very easy to do business with.
Janet LZ: BEAUTIFUL FURNITURE!! Warehouse Showrooms has gorgeous furniture! The quality is outstanding and the prices are very reasonable! Helpful sales personnel. I have bought at least 12 pieces from this store and have never been disappointed. Many of the items can be customized. This place is awesome!
Samuel Hodgson: This store offers beautiful, high quality, and very functional furniture. The staff is friendly, and the service both before and after purchase is phenomenal. My fiancée and I have returned to them for multiple items, and had an outstanding experience each time. We struggled at other stores to find items to fit our budget, needs, and aesthetic preferences, but Warehouse Showrooms has always come through. I cannot recommend them highly enough.
Alek Cannan: High quality, hand made, solid wood furniture at fair prices. This showroom is excellent and the staff are really knowledgeable, helpful, and friendly. We visited the showroom looking for a dining set and a sleeper sofa. We were really impressed with the range of options available and the high quality workmanship. And most items are very customizable to adjust sizes and wood types and finishes to match just what you are looking for. We are really impressed and would highly recommend this shop to anyone looking for long lasting furniture.
Paula Lewis: Great experience. We wanted to try out a particular brand of chair before ordering a set online. Warehouse Showrooms had great customer service and after we decided we did like the chairs, they were able to order them for us at a better price than we would have gotten buying directly from the manufacturer. They also had a wide selection of other really nice furniture. Would definitely shop there again.
iktibar rapkat: We ordered 2 beautiful real Leather brown couches and we couldn’t be any happier with it. Andy has been great help, delivery guys were super nice. Price is very reasonable, quality of the couches are phenomenal!!!
15. Room & Board - Montgomery County
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3.6
5 reviews
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Address: 7236 Woodmont Ave, Bethesda, MD 20814
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (866) 407-6252
Business type: Furniture store
Gabriel Sarmiento: Pretty much just a design studio, no real merchandise to view. If you already know what you want and just want to see fabric, material, or hardware samples then this place will work. Otherwise just go to the DC location that has actual furniture. Disappointment really. They should advertise this as a design studio and not a furniture store.
Sarah Griffin: This is more of a sample store. If you want the full store with all merchandise, you need to go to the DC location.
John Williams: Great service
16. Blu Dot - Washington
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3.6
8 reviews
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Address: 3333 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 770-4560
Business type: Furniture store
Paul Fisher: Cheap looking furniture. Outdated design. Zero originality. Very nice staff ... hence the two stars.
Manfred Phemister: Great selection and helpful staff
17. Miss Pixie's - Washington
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4.5
104 reviews
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Address: 1626 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 232-8171
Business type: Antique furniture store
Angus Bennion: This store is great! Lots of fun products.
Erin Wagner: I’ve gotten so many high quality items from Miss Pixie’s over the last several years, but today I’m finally leaving the five star review they’ve always deserved! We had scheduled a delivery for them to bring a table we purchased, and Miss Pixie herself rolled up in a pickup truck this morning right on time. It turns out the delivery drivers were stuck in an elevator, but somehow that didn’t stop them at all! We gave her a hand and she didn’t charge us the usual delivery fee to make up for the trouble (what trouble?!). We look forward to continuing to shop at Miss Pixie’s as we furnish our home.
India Lindsay: Store has a variety of furniture, art, and random decorations. Everything is laid out artistically while still being easy to walk around. Majority of items are on the pricier side, though you can find a few steals. I snagged a painted medium-sized pot hand painted in Italy for $12.
Jace Warble: Miss Pixies is a lovely little shop with beautiful pieces, helpful and knowledgeable staff, and price that matches quality. Definitely worth stopping by!
Amy Clerkin: Nicely curated selection of items at reasonable prices. Owner is very responsive to any concerns. We love our vintage couch
MrIrali: One of the cutest boutique home goods stores in DC. And reasonably priced too
Brittney Valcin: I absolutely LOVE Miss Pixie’s!! My mother has raved about this place for a long time and I finally had the pleasure of stopping by. They have a wide variety of things for every taste. So much character! I love to buy random things lol. So of course I bought a few things 🤣. One store that is true to “if you love, BUY IT! It may not be there tomorrow!” I WILL BE BACK
Alexandra Goodman: Lovely antique store with some really nice pieces. Prices for some of the larger items were reasonable, but pricing was kind of all over the place. Obvious sets of items (chairs, side tables, glasses, etc.) were priced individually which was weird for an antique store. Other pieces were priced way too high, like $95 for an IKEA mirror or $250 for a simple basic wooden console table (which would have been $50 anywhere else but DC). Overall, I enjoyed this store and walking around inside, but I probably won’t buy here due to the pricing.
18. GoodWood - Washington
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4.4
65 reviews
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Address: Marden building, 1428 U St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 12PM Thu
Telephone: (202) 986-3640
Business type: Antique store
Olivia K: Quick service, unique atmosphere, reliable stock of small gifts, and hit-or-miss selection of art and furniture! I agree with some reviewers that the staff seemed uppety and perhaps too good to welcome customers.
Yarden Golan: I rarely give reviews. But GoodWood is hands down the best vintage furniture store in the area. Above their great items, they have the most amazing costumer service iv’e encountered. They will go above and beyond to make sure you are satisfied. Highly recommended!
Natalie: While the selection is solidly 4+ star, the customer service is anything but. I concur with the reviewer who said the staff barely acknowledged their existence. Once the staff had deigned to answer my question, the two ladies behind the counter gave me that once-over, up-and-down glance before sneering and going back to talking to each other. I’m just… speechless. On principle, I won’t give my money to adults who behave like high school “mean girls.” It’s a shame, since I used to visit this store 10 years ago when I first moved to DC and looked forward to one day having my own rowhouse to furnish. Now that I do, I won’t be shopping here.
Kye Lippold: Excellent selection, helpful staff, and good delivery policies.
Caroline Barna: I LOVE this shop. Always such an amazing mix of beautiful furniture and clothing. And the prices are so affordable for how unique and special the items are. I hope you guys reopen soon! I’ll be there (in a mask)!
Ricky Ocampo: Love the items that they carry here, but I’ve found the staff to be rather unfriendly. I’ve stopped by a few times over the last few weeks and not once has an employee said “hi” to me or acknowledged my existence.
19. Theodore's Modern Furniture - Washington
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4.4
30 reviews
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Address: 2233 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 333-2300
Business type: Furniture store
Susana Ferrando: Theodore has a collection of furniture with different styles which is great since you find in one place items from different designers. Most of the furniture is made in Italy. The quality and craftsmanship is superb, the design is beautiful and the customer service is excellent. We purchased several times and Sandy helped us with the selection of fabrics, colors as well as with the design in the living room. She is a very competent designer with a great eye for space, dimensions and colors. I strongly recommend Theodore and specially Sandy.
Jacqueline Haynes: The pieces I purchased at Theodores are perfect for my room. Marion was exceptionally creative (and patient with me) on this project. i highly recommend the store and Marian specifically.
Elaine Bodlander: We had a great experience with Marian Henein at Theodores. She went out of her way to help us select and order a new sofa. She came to the house to measure, made sure everything was correct and made the experience so enjoyable. Would definately reccommend her!
Mehran Bayram: We have been a customer of Theodore for some time now. In addition to a rich lineup of elegant furniture offerings, their service quality is phenomenon. Sandi has a wealth of knowledge about all their offering and matching it to our taste. She is a great decorator with great imagination and taste. She visited our home to give us ideas about furniture. From the moment she walked in she was full of ideas about what to do with what we had and complimenting them with Theodore’s offering without trying to sell us what we didn’t need. Sandi is very friendly, professional and attentive. We wouldn’t hesitate recommending Theodore and Sandi.
Paul Baldwin: A true DC institution. Theodore’s has a rotating arsenal of one of a kind pieces that has kept me coming back for nearly two decades. I have never questioned the value, particularly when I consider the bespoke service that is attached to all of their products. I still have my first pieces purchased in 2003 for my first apartment. Since then, I stop by and pick something up every time I move. Classic and timeless elegance with five star service. Ask for Marian!
20. Herman Miller Retail Store - Washington
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5
1 reviews
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Address: 1268 4th St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 414-6590
Business type: Furniture store
RodG: Brand new store, knowledgeable staff, lots of chairs to try out.
