Best Dining Chairs In Washington Near Me

Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.

Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.

Veronica Lim Almario: Staff was super helpful. Peter helped us out and would highly recommend him!! We didn't feel pressure to buy anything. Peter helped us decide on a couch that fit our home and budget.

Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.

Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.

Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.

Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting

Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.

Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!

Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed

Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.

Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.

MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.

Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.

Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.

Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.

Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.

Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!

James Kim: If I can give 0 star, I would give it to Blu Dot. I bought a 2nd best dining table early January with a foreign issued credit card. There was a transaction issue with the purchase because of the credit card address issue or something. They did not tell me exactly what the problem was but they tried 6-7 times. 1 transaction went through as authorization (pending charge). Then they dropped the authorization because of their accounting issues (again, I am not well informed why they backed out). The drop was not reflected to my credit account (still a month later) so I asked their accounting to provide a proof that the authorization was dropped. Store manager and accounting team did not respond to my email at lease. Store manager is not returning my call (I called her 3 times this week). The sales person does not know how to handle this situation so the store manager was involved but the customer service is very poor. I am not particularly complaining about the service that DC store provides but I am complaining more about the customer service that Blu Dot provides. Worst experience ever. I still have this charge on my credit card and I can't let my credit card company know that the charge is dropped because they are not providing the proof. So poorly executed customer service.

Daniel Schrei: Beautiful furniture showroom in the heart of Georgetown. If you're looking for Scandinavian-inspired modern furniture this is the place!

Paul Fisher: Cheap looking furniture. Outdated design. Zero originality. Very nice staff ... hence the two stars.

Manfred Phemister: Great selection and helpful staff

Noah Merlin: Here is why you should never buy a piece of furniture that is "In Stock" at Crate & Barrel again: - My wife and I were looking for two swivel chairs in stock, so we could get them relatively soon and not wait the insane lead times that all new furniture has right now. - We went to Crate & Barrel on 12/24/21: Our sales rep at Crate & Barrel told us our two Drew Swivel chairs were both in stock (~$1,900 total for the two). - We decided to purchase the two chairs on the basis they were in stock. We were told they would be delivered in two weeks (two weeks from 12/24 is 1/7/22). - On 1/5 we received an email that they were being delayed and would be delivered in mid January. We called the store because we thought it was odd that items that are in stock in the warehouse could be delivered. When calling in, we were told that the items actually were not in stock. They offered us a $150 gift card once the item was delivered to make up for it. I did not accept, but they weren't willing to do anything else. - Every two weeks our item was delayed longer, and we were sent an email saying the items would be delivered two weeks later. - This morning, on 2/22/22, we received an email, stating the delivery would be in early March. It has been delayed for two months now, when we had a two-week lead time. So I sent an email to customer support, stating that I would like a 50% refund. Instead of reaching out to me, they emailed me to let me know my order has been cancelled and I have been provided a refund. I have now waited since 12/24/21 (two months) since the order. I have no swivel chairs. I have no order. I now need to begin the search for chairs all over again. I called support at the store, they said they couldn't do anything and I needed to contact corporate. I contacted corporate, and Elaine tried to explain to me that it was my fault for not reading the receipt and that it didn't matter what the sales rep said to deceive my wife and myself into buying these chairs which never came. PLEASE DO YOURSELF A FAVOR AND DO NOT BUY FURNITURE FROM THIS STORE. Crate & Barrel has now admitted to me several times that they have an inventory system bug that makes it so they do not know when an item is in stock or not. This could be true, or they might use it as an excuse for predatory business practices, intentionally misleading consumers into making purchases they may not otherwise. If it is true, they do not account for their errors and expect the consumer to pay for it instead. Goodbye Crate & Barrel forever.

Nikolas G: This is a great location with incredibly friendly staff. The design team is always happy to help and the sales team are helpful and available without being pushy or too present. Good selection, very well organized, beautiful layout.

Leo Sheridan: Liz D. came to my rescue when a 3rd party courier service lost a Christmas present! I can't say enough about how professional she was throughout the entire dramatic ordeal. Liz honestly saved Christmas. I've been a customer of Crate for quite some time. I even worked for the company many moons ago. I was astounded by how swiftly Liz handled everything, and she did it during THE MOST busiest time of year!

Jennifer Lee: Very nice community type center for shopping Crate and Barrel is great some nice restaurants and parking if you want to pay for it. It is near American University so you see lots of students around and lots of pedestrians. It's right off Massachusetts avenue so it is bus accessible only as far as public transportation.

Vishal Sinha: This is another good location for Crate and Barrel. The only negative shopping here is the scant parking options. Once you are in the store, the experience is worth the parking issue. The store is laid out well making shopping a good experience. It's hard not to buy more than what we had in mind! The staff is friendly and always ready to help answer any questions. The selection at that store is quite good and we like the products sold here. Or kitchen is stocked with many of the essentials from Crate and Barrel!

Tommy Tang: Very nice and east pickup experience! The stuffs are so nice!

Mohammed Audi: Great quality, just downright horrendous service. We bought all of our furniture across 6 months and it's all really sturdy, high end and elegant. They've done a great job in modern design. If follow-up services mean anything to you, such as eventually replacing sofa cushions, you need to find another place. Any form of follow up requires months of chasing down, pleading and disappointment.

Ardavan Tookaloo: Very modern and beautiful. I like this place a lot. You will never walk out empty handed.

Aysenur Melek: We had an awful experience here. Arlington deserves better. Keep your business to better places. They make people feel as if the stuff in the store is more valuable than them.

sarah elizabeth: My partner and I had the pleasure this afternoon of working with Joybird associates Selma, Dela and Cynthia in finalizing the details of a couch we had purchased online last month. We were interested in seeing the fabric options in person and had further questions on durability and maintenance - all of our questions were answered by these attentive and professional women. I highly recommend visiting this location in person if you’re interested in Joybird products and on the fence about your purchase, it’s well worth it.

Amy Rowland: Honestly I was scared to place an order based on the reviews. However, Tyler at the DC showroom was super kind and helpful when we went to look at fabrics. He offered a fabric sample box to take home before making the final decision. Tyler was wonderful. After visiting the showroom (twice), we ordered the Holt storage sectional and were told delivery would be mid-December. We received the couch this week, which was delivered and assembled in our living room with no hassle. So far, loving the sectional - perfect size for our living room, very comfortable, and the pet friendly fabric does not show dog hair. Will be interesting to see how the couch holds up over an extended period of time but, so far so good - a seamless ordering and delivery process.

Hammad Hussain: Bought this beautiful piece of furniture at joybird Super friendly staff and great service. I live a block away, the staff even helped me carry the chair to my condo. They go above and beyond.

Jessica Abbott: Our experience with Joybird has been quite disappointing. I will never buy another product from them, and wish we hadn't wasted our time and money. We bought a Hopson Grand couch, which was shipped to us 13 months ago. Within two months, a cushion seam ripped. I thought it was a fluke, and was happy when their customer service sent us a replacement cushion. Six months after that, a second cushion seam split, and again, they sent us a new cushion. Within two months of that, the first cushion they replaced split at the seam AGAIN. Now Joybird won't replace the cushion because the year warranty is over, but they told us we could replace the cushion for $200 a pop. What? On a couch we spent $1600 on 13 months ago? I see the price for that couch has actually been raised to $1760 now, which is absurd. We have a couch that is used in a formal living area that gets very little activity that is basically rendered useless. Meanwhile, our 14 year old Ikea couch that the kids and their friends use all the time, that has been through 5 military moves, and cost almost half the price, has held up beautifully. We'll never buy another Joybird product, and will happily tell anyone I know considering it what an ordeal ours has been, and how poor the craftsmanship is. Shame on you, Joybird.

Vatche Hadajian: Horrible customer service. Order will 100% be delayed if they ever receive it. We ordered a sectional, notified it had shipped and were tracking the shipment. The tracking showed it was in transit for over a month well past the deadline for when it would arrive at the warehouse. I reached out to find out the status and was told they would have to track it down. A week later they said it was lost and will need to reorder a replacement piece. Another month or so and I receive a notice that the order is ready for delivery. I scheduled the delivery and unsurprisingly I only received half the couch (the replacement order was not included). Delivery people had no clue what I was talking about. I reached out to Joybird and they said they will track the missing order and get back to me. We had just gone thru this entire process of finding the missing piece. They are in over their heads with logistic and management. We ordered our couch in Nov 2021 and its currently April 2022 and still no idea when we will get it. If you try calling the customer service number no one will pick up even if its during their stated work hours. Will never order from here again!!!

Brittany Beresford: If I could give 0 stars, I would. TERRIBLE COMMUNICATION, CUSTOMER SERVICE, AND NO ACCOMMODATIONS DUE TO THEIR LACK OF EFFICIENCY. Placed an order for the Denna sectional in June of 2021, which was supposed to arrive around September 10th of 2021. I CONTACTED THEM the first week of October to check on the status because my account showed it wasn’t even in production. A WEEK LATER I received a response apologizing and that the fabric I wanted was on back-order until January 2022. The only option I was given was to pick a new fabric and they’d throw in a protection plan for free. The new fabric I chose had an estimated delivery date of end of October- beginning of November. Right before Thanksgiving I REACHED OUT TO THEM yet again, because it said it was sitting at Lazy Boy’s warehouse. I was told 1/2 of the couch was missing and that they’d start an investigation and get back to me within 3-5 business days. 8 BUSINESS DAYS LATER I REACHED OUT TO THEM, and they still had no answers. My options were to get a refund or place an entire new order (yeah right). I already informed them I wanted a refund if they could not locate the other 1/2, nothing like paying attention to detail. It’s now 12/06 and I’m still awaiting my refund. Please note we aren’t rich, and really wanted to finally invest in a good piece of furniture. DO NOT ORDER FROM THEM IF YOU'RE NOT LOCAL TO THEIR STORE. I HIGHLY RECOMMEND ARTICLE.COM - great quality and excellent customer service.

Carly Michaels: Love my new couch! The team at this location was beyond helpful with my experience. They helped me find a solution to get a couch in 2 weeks just in time for my move and personally called me to check in and offer support. Had a great experience!

M D: Update: 2:27 - I read through the other ratings and decided to the store directly. I spoke with Cynthia and she worked with us on the finding a solution. It wasn't a perfect solution, but it is helping us through until our couch get here. I upgrading the rating from a well deserve one star to three just because of her. If everything goes through well, then another increase in rating will come. So for the moment, go see Cynthia if you need to deal with Joybird Placed an order on July 4th. Promised delivery on the 25th, then the 30th and now December 13th. Their solution was $100 gift card, protection plan or "will provide you a full refund" A good solution would be, "We are sorry for the giant #screw up we did here is 30%+ off your couch and free delivery. Another solution would be " We are sending a temporary couch to your home and will provide you with a very generous discount." Another great solution would be "We are sorry for the giant #screw up, we are paying expediated fees for expedited materials and and will it a rush priority of your couch build, you'll have it in two and half weeks. " The online chat part is one of the worst parts of this company that I've dealt with. Not an exaggeration.

Morgan Hines: Cynthia is AMAZING! Cynthia helped me set up an exchange over the phone, and was the kindest most knowledgable service representative I have ever worked with! I would recommend Cynthia to anyone looking for a new couch! We went with the Bryant 3-piece sectional in Crave Irish Cream!

Lisa Williams: Went there to purchase a couch and chair. Was within 5 feet of 4 staff members yesterday and the only person in the store. No one greeted or spoke to me. Would never consider purchasing anything from the store.

Jenny Fader: Though we didn't end up buying anything from here, I must say they had a great selection at reasonable prices. Unique style of furniture compared to other stores. The staff was also helpful and friendly without being too pushy at all. Comfortable atmosphere for actually trying out furniture.

Eric Trujillo: Beautiful well-made modern furniture. High prices though. Check the website first to avoid sticker shock. Helpful, knowledgeable staff. Beautiful showroom. We went for an event that room and board rented space out for. It is a beautiful area with roof access and lots of open spaces.

Thomas Geppi: Spoke with them on the phone and Howard was so helpful. Looking forward to seeing the products in person!

James Lytle: Always fun to visit this showroom. Beautiful furniture, rugs, and lighting.

Alice Carpenter: Most especially with their facilities. The rooms are large and luxuriously furnished.

Chris Tomko: Friendly service and great furniture.

Melba Alexander: Gorgeous furniture, warm and friendly ask for Beverly!

Kathy Moore: Lovely showroom and friendly helpful staff.

Susana Ferrando: Theodore has a collection of furniture with different styles which is great since you find in one place items from different designers. Most of the furniture is made in Italy. The quality and craftsmanship is superb, the design is beautiful and the customer service is excellent. We purchased several times and Sandy helped us with the selection of fabrics, colors as well as with the design in the living room. She is a very competent designer with a great eye for space, dimensions and colors. I strongly recommend Theodore and specially Sandy.

Jacqueline Haynes: The pieces I purchased at Theodores are perfect for my room. Marion was exceptionally creative (and patient with me) on this project. i highly recommend the store and Marian specifically.

Aline Martinez: I love Theodore's! I have bought my furniture from Theodore's for 30 years. They have unique, beautiful, well-made pieces and the staff are wonderful! I am so glad they are in DC. Thank you for all you do.

m s: Theodores is our go to place for contemporary furnishings of exceptional quality, as well as design ideas for our home. Janice has helped us create what I call "organic contemporary" in our home. We've also had wonderful help from Marian, who is efficient and knowledgeable. A gem in DC!

Elaine Bodlander: We had a great experience with Marian Henein at Theodores. She went out of her way to help us select and order a new sofa. She came to the house to measure, made sure everything was correct and made the experience so enjoyable. Would definately reccommend her!

Mehran Bayram: We have been a customer of Theodore for some time now. In addition to a rich lineup of elegant furniture offerings, their service quality is phenomenon. Sandi has a wealth of knowledge about all their offering and matching it to our taste. She is a great decorator with great imagination and taste. She visited our home to give us ideas about furniture. From the moment she walked in she was full of ideas about what to do with what we had and complimenting them with Theodore’s offering without trying to sell us what we didn’t need. Sandi is very friendly, professional and attentive. We wouldn’t hesitate recommending Theodore and Sandi.

Paul Baldwin: A true DC institution. Theodore’s has a rotating arsenal of one of a kind pieces that has kept me coming back for nearly two decades. I have never questioned the value, particularly when I consider the bespoke service that is attached to all of their products. I still have my first pieces purchased in 2003 for my first apartment. Since then, I stop by and pick something up every time I move. Classic and timeless elegance with five star service. Ask for Marian!

Guilherme R: Theodore's furniture selection is unmatched. Really happy with my recent purchase. Marian has been great throughout the whole process.

Vic Chen: We really enjoyed our experience with Theodore's. We love Italian designs and they have incredible selections that we could't find from anywhere else. The service was very warm and kind as well. Highly recommended!

Max Crocetta: After purchasing a second-hand Herman Miller Sayl task chair, I wanted to add the Lumbar Support Kit that it was missing. Upon calling DWR, I was greeted by Nikoo. She was friendly and prompt in answering any/ all questions I had, then quickly sent over the invoice so that I could move forward with my order. I realize that due to COVID and other variables in today's world, many industries are experiencing supply chain difficulties and that there will be a wait for this item, however I appreciate Nikoo explaining the circumstances and setting clear expectations! Looking forward to receiving this piece and completing my chair! :)

ro Hu: Very poor customer service for such an expensive furniture store, I had ordered a part for pedant lamp last June, since then just heard excuses from the store manager and staff member, DWR needs to improve on customer service experience. I am against name shaming so I won’t share name of individuals !!

Dondré: I really hope you have a better experience than I did, but you should avoid purchasing from this studio. I would recommend going here to only see the furniture in person and testing it out to see if it's comfortable or maybe clarify a color. THEN ORDER THROUGH THE MANUFACTURER NOT THE STUDIO. I ordered a herman miller sayl chair from here on December 3rd. There was some confusion with the color I wanted. The picture looked grey on the imagine I was shown and I made it clear that I wanted a white chair. I was told that the chair was actually white and that the lighting in the picture made it look grey. I trusted the person who worked there they would know better than me. Turns out the chair was grey when I got it. No big deal, honest mistake. My biggest issue is that it is now February 2nd and I'm still dealing with this problem. I still don't have the chair I actually wanted. On email exchanges and phone calls they tell me what I want to hear but no action has been taken, only suggestions about what they can do, which has only been offering me a partial refund. I made it clear I'd rather do what it takes to get the color I want. It seems like they have been stalling on purpose so that the return policy runs out. I have reached out to Herman Miller in hopes to get this situation handled. This is ridiculous.

Lucy: Sent me wrong item. They were quick to get their item back but still have not managed after three days to even start shipping the correct item for what was supposed to be next day delivery.

Jessica Nazarova: We have been in this store a couple of times ordering furniture and taking our time deciding between things. Jonathan has been extremely patient and kind with us. My husband and I have vowed to stop shopping online after this in-store experience! :) Even our 5 year old, who typically would hate being in a furniture store, enjoys being at Design Within Reach because he gets to play with the spinning kids chair and globe lights. We also spoke with four or five other designers in their store and everybody was extremely helpful and kind when we had questions about something. The atmosphere here is great!!!

I. David Shocket: Worst customer service ever in the Georgetown store. Longtime customer of DWR and have never had a bad experience previously. We ordered 6 Bacco chairs during the March sale which were in stock. We received 4 chairs in a timely fashion; two chairs lost en route. Replacement chair was wrong color. Multiple emails to the store manager with no response. Visits to the store on several occasions with reassurances that we would have a response in 48 hours - no response. The corporate office resolved our issues in 48 hours, and we finally received our sixth chair in August (5 months later). Order online and avoid the aggravation.

Josef Assouline: Walked in, looked at the prices, walked out immediately. Design within reach? In reach of what? Bankruptcy?

Sam Schrantz: Was very happy with my experience, much more than I was expecting. I was referred to them by the Herman Miller store so I could try out the Aeron and Embody office chairs before purchasing one. The salesperson actually tried to create a personal connection and didn't try to talk me into anything I wasn't already looking for. He was well informed and told me about the company's history, his personal work experience, and how they continue to help their customers even after their purchase. I came in expecting to be satisfied with the Aeron chair, but found the Embody far more comfortable and easier to move around in. The salesperson was able to explain the difference between the normal embody chair and a limited edition version that is actually cheaper with all the upgrades. Overall, it was a very positive experience and though I wasn't planning on purchasing from them, I probably will now.

hansel tan: The Herman Miller sale sign invited my wife and I to check out Eames lounge chair inside the clean and well designed store of Design Within Reach. Both of us came inside the store with a cup of coffee in hand, we politely asked if it’s ok to bring beverage indoor and the staff answered politely that it was ok. The staffs were very polite and helpful to both my wife and I, definitely a great selling point for furnitures shop. We checkout out the multiple different lounge chairs they have on display with great caution and loved all of them.

Katherine Vargas: Great minimalistic, modern, playful and practical design. I bought two barstools and within a week received them at home. They are hydraulic so I can adjust them to different counter heights - thanks to Ayman and Tom for their through and professional service!

Quoc Thieu Tran: I reached out to Tim to see if he and his team could help move the same Boconcept pieces I bought a couple years ago. Tim was able to accommodate and the furniture was disassembled, wrapped, and moved to my new apartment. While assembly manuals are helpful, having someone who already knows how to disassemble/assemble these furniture pieces definitely expedited my move. Would highly recommend!

Shailesh Kumar: Purchased "Indivi" sectional after customization. It fits very well for two families and perfect for our family room. Very sturdy and contemporary style. We also purchased a customized large leather ottoman to go with it. Quite satisfied with the quality- bit on the expensive side but I guess worth it. Very thankful to Aymann from DC store who helped us for this purchase and spent a lot of time explaining and choosing the right stuff. Looking forward to few other Bo-Concept furniture in our home.

Michael Nagan: Two big thumbs-up for BoConcept, and Tim. The first thumbs-up is for the furniture itself. We purchased several Mariposa chairs and a Granada table. We have absolutely loved them both! They are probably our favorite pieces of furniture. The table is incredibly easy to expand and contract, so we actually do it all the time. (The mechanism is kind of fun to use, so I actually like doing it, rather than dreading it.) And the chairs are beautiful and comfortable. The second thumbs-up is for their service. We had a problem with one of the chairs almost five years after we purchased it. The warranty had long since ended, but I contacted Tim (who wasn’t even the owner when we purchased the chairs) to ask about it. He concluded that the problem shouldn’t have happened, so he offered to fix the chair for free. That involved replacing a substantial piece of the chair - which couldn’t have been cheap for them. And they did the repair in about 15 minutes at their warehouse while I waited and chatted with the lovely repair people. I guess you can tell that I feel pretty positive about BoConcept, but they’ve earned it!

Serene Kanaan: Very happy with my purchase. Claudia was very helpful throughout the process, and she always kept me updated with the status of my order and delivery. Delivery team were professional, friendly and efficient, and of course super clean and cautious. Thank you.

Noura Khayat: Regular customer here, and recently used their moving services for some of the bigger/trickier pieces going to our new place. Tim and Danielo did a fantastic job - efficient, clean, painless. A gem of a find for the furniture and moving industries!

Rob Streicker: I cannot say enough nice things about BoConcept DC and its owner Tim Machenaud. I purchased an office chair from this shop almost 5 years ago and it held up beautifully until one of the wheels popped off -- it appeared that normal wear and tear had stripped a bolt of its threading. Despite the chair being out of warranty, Tim immediately offered to replace the entire chair at no cost to me. It was available to pick up from the showroom the next day. This is customer service at its finest. I'm now sitting in my new chair writing this review -- a very happy customer.

Patricia Strohm: The team at Bo Concept did a terrific job in helping me find the right furniture for my new place. Ayman came and measured and presented a custom look that is elegant and comfortable. The delivery men were equally helpful. Tim is an excellent manager. I've always liked the furniture and other products at Bo Concepts but the Georgetown store is the best (better than the ones in London) I have visited.

Laura Lee: Seriously, the best customer service EVER!. We bought a couch and a rug here and Tim is so expeditious with his replies to anything we needed. There was a little piece of fabric that was sticking out after we got it delivered and he came right away to fix it. The delivery was also the BEST delivery experience I have ever had. SOOOOO OD professional! The inside of the moving vehicle was even cleaner than my house! Definitely NOT a 3rd party delivery service and fake white glove delivery. They wore booties when they came into the house, came within the time frame of said delivery, and gave 20-25 mins notice as promised. I would DEFINITELY recommend them to ANYONE! Superb 5 star service.

Victor Etheridge: Geoffrey is ALWAYS spectacular, informative and very helpful.Victor

Robert Frum: If you are in the area well worth a look through the showroom to see what they have - I like the arrangements which helps me with ideas. The members always answer any questions I have and take the time to explain details, which are important to me so when I am looking for just the right piece I have the information.

Gabriel Hawi: Smanatha is great! She was patient and provided great insight that was very helpful in deciding what to buy! The delivery service was on time! The guys were great. They did everything possible to make delivering my furniture easy and smooth! Thank you Sam! You can’t go wrong with Calligaris.

Sara Boyer: I love high end furniture that is built well but I also love customer service that makes me feel important and I received both at Calligaris. The associate was knowledgeable and super helpful in helping us decide which chairs to buy! Can't wait to receive my pieces!

James A.: I first became aware of Calligaris when I was purchased a new condo in DC and came across their store at the old location in Friendship Heights. I really liked their contemporary design which had the look I was going for without being overly modern. I was afraid at first that it was going to be too expensive but was pleasantly surprised at how reasonable the prices were for real Italian made furniture. Much better than other contemporary/ modern furniture stores I shopped. Other stores were either ridiculously expensive or if slightly cheaper felt basically like Ikea furniture that I knew would fall apart after a year or less of use. I ended up buying a dining table, buffet and media/entertainment center from Calligaris on my first visit. These pieces make my place and I've received many compliments on them and everyone asking me where I got them. Going on 2 years plus now with my original purchase and everything is still perfect. More recently I have since visited their new location in Georgetown on several occasions and have picked up accent pieces, extra dining chairs, a swivel chair for the living room and entryway furniture. The staff that work there are very helpful when you need help. They aren't pushy and don't follow you around when you're just taking a look, which I can't stand. They know their furniture very well and helped me a lot in making the right design and space decisions for my place. A lot of what I ordered was in stock or was delivered within a week or two. Delivery was right on time and they brought everything to my unit, unpacked it, assembled, put things in place for me and cleaned up nicely. Regardless of your style it is definitely worth checking out Calliagaris before you make a decision to buy elsewhere.

Nevena Ilieva: Very patient, friendly and helpful. Also flexible with some of my requirements. Good financing options too. Now let us see how the actual delivery goes. Will buy other things from them.

Richard Amdur: Very nice selection, high quality, lots of choices of sizes, fabrics, woods, etc. Prices are very reasonable & sales people work with you and are friendly. They delivered our last pieces faster than expected.

World Traveller: Samantha and Marsha were extremely knowledgeable and professional. Their ideas and insights were invaluable. And the products are sooo beautiful! 5 *!

hilary wehr: Wonderful experience with Samantha! We left with exactly what we wanted and we will definitely return to purchase more quality pieces for our home.

Liliana Silva: Marsha and Filomena were wonderful to work with! Marsha offered many options and alternatives for our bar stools. We will definitely be back!

Camila Pérez: We had a very pleasant experience. The furniture is really nice and Samantha treated us very well!

William Kraybill: Wonderful Experience! Doug, the owner, has more knowledge of Modern furniture in general and Danish Modern in particular than anyone else I have spoken with. He will give you the background and history of any piece you're interested in, so you know exactly what you will be getting when you are considering a purchase. More than just facts and details, he gives you a feel for the piece, so you can really understand how it will fit in your home. I love this guy :)

Mario Zampaglione: I've tried to go to this store on two separate occasions. Each time I was met with rude upper management that wasted my time and did little, if anything, to make up for their mistakes in having me wait outside the store after having called to ensure the store was open. Furthermore, their stubbornness in refusing to admit their mistakes and offer any kind of conciliation was truly infuriating. While their collection of furniture is certainly nice (reason for the two stars) they overcharge like crazy. I was able to find the same couch I found in their store for 45% less and in much better condition. Having finally furnished my apartment from other vendors, I've learned that this store has a reputation of consistently rip customers off. I'm all for supporting small businesses like this, but my consistent poor experience with Modern Mobler leave me to have to leave this review.

talltomtroyny: Great store and everyone was more than helpful. Prices are very high. I couldn't afford anything. I asked about a teak garbage can and was quoted $800-$1200. I also picked out a few Dansk candle holders which the guy didn't know the price. I gave him my email address, and still haven't gotten a price 3 days later.

Engel “D'Journey” Caceres: I was skeptical on where to find good quality furniture because they all have bad wood, but my dad had mentioned this place so I went and checked it out. I was amazed on the quality and the prices. Such good materials and customer service. I made this my store of choice. Btw thanks a lot for instructing me on what to get! Definetly got the best out of the best! Great job keep it up guys! Much blessings.

Alicia Beck: “Great service from the staff, very helpful when it comes to making choices . Huge variety of furniture to choose from and they do home delivery. I ended up buying some chairs and they are great quality.”

Christine Mckee: High quality collection, unique hard to find modern / Scandinavian design and very knowledgeable. Always going above and beyond to find just the right thing- even refined and delivered to NYC!

Andrew Sanders: Absolutely incredible collection of authentic and pristine mid-century Danish furniture. Well out of my price range, but it was fun to peruse!

Peter Halbrook: Exquisite collection and wonderful customer service! Prices are very fair.

Scott Outten: Beautiful, high-end furniture.Nice people.Expensive though.

Anne Lee: Jacqueline Coriano has an excellent sense of style and a keen eye for well put together prices to make your home warm, beautiful, and inviting. She has been instrumental in recommending pieces to make my home complete. I would highly recommend her.

Brian Paul: COLOR COLOR and more color ! If your looking for modern designs I would 100% go see the 2 story showroom on Wisconsin

S B: Worst customer service ever! Never buy something at Roche Bobois, you will regret it if there is an issue with the new stuff. I bought a floor lamp (together with a bed, night stands and a sofa), and only 2 weeks after I received it I found out the lamp has a switch issue. I keep asking them for a solution but they have not sent a technician or found a solution. They do not even respond to my emails. The funny (or sad) thing is their own employees are who gave 5 stars Google fake reviews below (see Arjun Chaudhary and Taina). Both work at the Washington DC location, call there and ask for them. I took a photo in case they delete their own reviews. It seems I am not the only one complainig, check @ Pissed Consumer. All had the same disaster follow up customer service experience. Or check @ Glassdoor for employee review.

Dondré: The customer service was great. I had a great experience here getting all my questions answered about the Furtif desk. This is a very high-end furniture store and is full of very cool pieces and sets of furniture. The showroom is also really well done.

M Nab: This is absolutely the worst Roche Bobois ever. I have bought furniture from Roche Bobois in other cities and I have never had to deal with such incompetence and carelessness. The worst costumer service I have had the bad luck to deal with at a Roche Bobois store.

Anna Weiss: We furnished our entire home here. Exquisite furniture.

Melissa Rowlands: Exceptional customer experience provided by Lauri. I’m so pleased with her recommendations and professionalism in details.

Arjun Chaudhary: Awesome furniture.

Shari Diamond: Every piece of furniture in this showroom is exquisite and beautifully made. Narcisse is fabulous and knows exactly what works for your space. She will only sell the very best to you. I wouldn't think of going anywhere else.