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1. Sky Upholstery & Slip Covers Inc.
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2 reviews
Address: 3817 S George Mason Dr # E, Bailey's Crossroads, VA 22041, United States
Schedule: Closed ⋅ Opens 7:30 a.m. Thu
Telephone: +1 703-845-1266
Business type: Upholstery shop
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Sky Upholstery & Slip Covers Inc.: what do users think?
Not Relevant: Critical: ResponsivenessTook in a slipcover to be mended. Jane told me it would be ready in two weeks. MANY emails and text messages later - TWO MONTHS WENT by - still not done. Today i went and picked up the material I dropped off so i can get the job completed. VERY disappointed. WARNING TO ANYONE - not a business I would recommend.
Jennifer Wilkinson: Positive: Professionalism, Quality, ResponsivenessAwesome experience! The owners immediately took care of my simple repair for a very reasonable price.
2. west elm
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171 reviews
Address: 1728 14th St NW, Washington, DC 20009, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 202-986-2165
Business type: Furniture store
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west elm: what do users think?
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.
3. Ligne Roset
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9 reviews
Address: 2201 Wisconsin Ave NW, Washington, DC 20007, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 202-248-3112
Business type: Furniture store
Web page: http://www.ligneroset-dc.com/
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Ligne Roset: what do users think?
Jacqueline Dobranski: We have been enthusiastic customers of Ligne Roset DC since 2012 when we bought a set of 12 formal "So" dining chairs and the iconic pumpkin chair. The store is locally owned by a warm and welcoming community-minded family. This translates to amazing customer service! Owner David Zein has an exquisite eye for design. He patiently helped me choose the right pieces and the perfect colors for my home without sales pressure. A couple of years later I stopped in and purchased the Ploum love seat - like sitting on a cloud! The first night I had it my dog chewed a hole in the seat! David had an upholsterer there the next day and you cannot tell anything happened! Last year we replaced our casual dining table and chairs at Ligne Roset. David swore the chair fabric would not stain, and he was right! I have two young kids - soy sauce, spaghetti sauce, you name it - it all comes right out of light gray fabric with a damp cloth! I have always admired Ligne Roset, and we get compliments on the style and comfort of our furniture all the time. Thank you to David and wife Dani for an excellent shopping experience. We are customers for life! BTW their newest store at the DC Wharf is stunning!
Victor Etheridge: Geoffrey is ALWAYS spectacular, informative and very helpful.Victor
Robert Frum: If you are in the area well worth a look through the showroom to see what they have - I like the arrangements which helps me with ideas. The members always answer any questions I have and take the time to explain details, which are important to me so when I am looking for just the right piece I have the information.
4. Lovesac
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15 reviews
Address: 1506 14th St NW, Washington, DC 20005, United States
Schedule: Closed ⋅ Opens 11 a.m. Thu
Telephone: +1 202-843-9354
Business type: Furniture store
Web page: http://www.lovesac.com/
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Lovesac: what do users think?
Janee Stanley: I have been to a couple of Lovesac stores during my furniture shopping experience but the Logan circle was by far the best! From the beginning Evan (the manager) was so welcoming and personable. Duane was also working that day and he was just as friendly and welcoming. Evan listened and helped me through the whole process and assured me we would get our furniture in a timely manner. Due to other issues at other furniture stores (Havertys,etc.) ; they were giving a 6-9 month shipping date so this was perfect! It took maybe 5 minutes to place my order. Will definitely return and I highly recommend this location.
anngela hanks: Duane was the best throughout my purchasing process! He was knowledgeable, patient and of course professional. He helped me to understand the differences in the plush, he helped me figure out the best color for my purchase and explained the different accessories. He didn’t pressure me at all! He was just an overall cool guy who was easy to work with. Love Sac give that man more money and his flowers!
K Hearon: Duane and Taylor are AWESOME! As I was in the area checking out a few stores for a new sectional, I came upon the LOVESAC store. Duane and Taylor were both knowledgeable and accommodating as I requested they shift and rearrange the showroom samples to get a better idea of the LOVESAC. They patiently answered every question, arranged and rearranged the blocks. They were great, so much so I decided to purchase the LOVESAC!
Laura: Evan was amazing. He was helpful, polite, knowledgeable. I really appreciated him letting me put together a part to ensure I knew what to do once mine arrives
Liz Carmer: Duane was the perfect salesman. He was perfect in that we felt like we learned everything we needed to buy but felt NO PRESSURE. And we DID buy Love Sac! Delivery soon!
William Henderson: We were told that it would take the maximum three weeks for total delivery and we would get tracking numbers within the week. We started coordinating the removal of old sectional and painting of basement. On informed us there was a delay on the Tonal Sterling Lux Chenille until we called the sales person. We had to push back all plans for five weeks instead of three weeks. Very disappointed in the lack of communication and follow through.
aleisha kirsch: Great experience at Lovesac Logan Circle! Our sales associate was very informative and attentive. We will be returning to this store when we are ready to make our purchase.
Ayanah George: Great shopping experience and expertise. It was a joy to walk in the store and see the products. I was giving great information on each section, how they fit together and how to arrange them. I highly recommend Lovesac.
Lauren Williamson: People at Lovesac were super helpful, kind, and patient! Made the couch buying process so easy
Robert Pearson: Duane was great and I love the products and experience.
5. CB2
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167 reviews
Address: 3307 M St NW, Washington, DC 20007, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 202-333-6204
Business type: Furniture store
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CB2: what do users think?
Jamie X: I am a huge fan of the CB2 brand. I visited the store to see some of the contents in my online cart in person. I loved every piece just as much as I did online. The showroom itself is okay. Georgetown is always busy. One plus is the complimentary validation of parking if you visit the store for 1 hour. They did have floor models of a lot of the more featured pieces. I felt the rug selection was a little lacking. And the selection of lighting was also lacking. Overall if you know what your looking for you trip will be worth it. The sales staff was friendly and helpful with out being pushy...another plus.
Nikki Banner: Beautiful store with LOTs of sales associates. But not one does design and can’t give input. You have to book an appointment online. They also are promoting 15% off on their site but they weren’t knowledgeable in store. Could definitely be improved. For those buying put your email in online and get the promo code. Promo code can be used in store
Sha Mar: I love this store. Staffs are friendly, polite and professional! Furnitures are modern, stylish and elegant! Atmosphere is fantastic!!!!! You can spend hours and hours looking around and nobody would even bother you! This is my kind of furniture store! They recently added natural plants into their designs looks like heaven on earth to me! You should definitely check out their new designs, details, their new fresh plans with pots and etc ... super stylish and very up to-date with modern style of living plus the touch of nature which is perfect.
Muge Sherdil: This place is awesome! We have been furnishing our entire home from here. The place is inviting and very cute, but above all, customer service is above and beyond. They are always friendly, helpful and very accommodating. At a particularly busy time a few days ago we paid another visit to the store and we were catered to with such care it is unbelievable. Ray and Britanny went out of their way to make it convenient for us and always kept their friendly demeanor. Thank you so much!
TANER Karagoz: I bought kitchen cabinet handles from cb2, very nice and high quality
Lilian Hu Nguyen: Lovely store with plentiful associates right on main and main of Gtown. The associates here are super pleasant and helpful as well. Possibly due to demand in the area as the only store, but the inventory is consistently pretty low or non existent.
Sara Tenney: I had a bad experience with the store manager. I returned pillow cases and she told me they were used which they weren’t. Apparently my cats had climbed into the bag which cats are known to do and the pillow cases had cat hair on them. It was of course what she should have inquired but it was clear she didn’t believe me when I said they weren’t and I felt terrible that she believed I was lying. She could have handled the situation with a lot more grace. I won’t be back
Response: We sincerely apologize for your recent experience and for any inconvenience this may have caused you! We appreciate the time you have taken to write to us and share this feedback. We will pass this feedback to the appropriate team. Thanks! -Tricia
6. B&B Italia Washington DC
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3 reviews
Address: 3320 M St NW, Washington, DC 20007, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 202-337-7700
Business type: Furniture store
Web page: http://www.bebitalia.com/
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B&B Italia Washington DC: what do users think?
Yogesh Rajkotia: Good design, friendly staff, but the DC store is very overpriced. I ended up sourcing the same furniture from an authorized B&B italia vendor in italy, saved over 40%.
Ron M.: Modern showroom, perfect backdrop to the superb contemporary furnishings, and stunning bathroom and kitchen spaces. The designers and consultants are incredibly knowledgeable, helpful and patient. Ultra fine quality, all around.
Irina Clark: Visited the store few weeks ago. Really liked a few pieces , however , Since the sales person who is in charge of rugs and furniture was not there( even though there seems to be number of people working the floor and no clients) I was promised that appropriate consultant will contact me with quotes and details. Never heard from them. I guess they are not very interested in business.
7. Crate & Barrel
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117 reviews
Address: 4820 Massachusetts Ave NW, Washington, DC 20016, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 202-364-6100
Business type: Furniture store
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Crate & Barrel: what do users think?
Mary T.: Helpful customer service, and wonderful selection. A very enjoyable shopping experience. Would come back! Only negative was one employee, possibly a manager, Lisa. The associate checking us out asked her for help, she came over obviously annoyed with him then ignored us standing directly in front of her. This male associate was kind, friendly and helpful. He went out of his way to help us. It bothered me that she would treat him this way, especially in front of customers. Maybe she was having a day or was exhausted but it was off putting.
Nikolas G: This is a great location with incredibly friendly staff. The design team is always happy to help and the sales team are helpful and available without being pushy or too present. Good selection, very well organized, beautiful layout.
Tommy Tang: Very nice and east pickup experience! The stuffs are so nice!
Ardavan Tookaloo: Very modern and beautiful. I like this place a lot. You will never walk out empty handed.
Aysenur Melek: We had an awful experience here. Arlington deserves better. Keep your business to better places. They make people feel as if the stuff in the store is more valuable than them.
8. IKEA
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
10278 reviews
Address: 10100 Baltimore Ave, College Park, MD 20740, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 888-888-4532
Business type: Furniture store
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IKEA: what do users think?
preservefootprints: The right place for everything , is a one stop service from furniture checkout, ideas for designing your future whatever rooms, and to Swedish food! This is our fave’s, the IKEA food court! The warehouse was huge, you can also come to practice walking or exercise during extreme weather. They have variety of food selection, all come with healthy calories calculation. Our favorites always Swedish meatballs, fried chicken and the desserts. Have you tried their veggies balls? It’s taste almost the same as the meatballs, but more delicious! Don’t miss out on the side dish, it’s a perfect combination with veggies balls and the sauce. We’re all facing the same issues here at this moment, some if not all items are out of stock! You have to be prepared if you’re running a project, either come as grab as the stocks are ready or visit the store multiple times.
Samone Jones: Old faithful IKEA. Great new furniture. I came to look at the faucets and grab a quick lunch. As always you can get some great design ideas and gadgets for the home. My favorite are the duvets - they can always give a fresh look to a room. The food is pleasant. I got the Swedish meatballs, mash potatoes, and fries.
Mahjabeen Mitu: In general Ikea products are always price worthy and presentable, so you won’t struggle much to fit with your budget and planning. They have huge collection but their catalogue based marketplace will help you to get your desired one quickly. I’ve been using their products since 2013 and it never makes me disappointed. If you love to decorate your home and garden, really a great place to get a complete package of ideas! On a separate note, they have a Swedish food market of vivid collections, so you can enjoy chocolates, cookies, coffee and etc. of swedish flavor right there. Also, I would highly recommend to visit their food courts, foods are awesome! If you have an Ikea family membership, you will get discounts on foods and all kinds of beverages are free for you ☕️🍹🍸. Interestingly, they do birthday wishes to the members each year offering worth of $10 coupon and a frozen yogurt of any flavor🍦 🍦
Djey Kanjaria: Awesome place to buy furniture and household items. Also they serves delicious food. Must visit
Sebrin Adem: As a real estate agent who serves the tri-states of MD,DC,VA and as an investor option like IKEA is a blessing. Lately, I see a lot of improvements in the home appliance and kitchen section kudos. I am like a kid in a candy store coming here. I wish IKEA will start offering professional account set up to get extra perks and discounts. I love coming here and Woodbridge location.
Charley: Overall rating of 4.7, went shopping in search of a specific type of bed frame. Was disappointed when I was informed they did not have that model in stock and opted to instead settle for the "Malm" variant. Buying the bed was super easy, when I confronted an employee he told me exactly what I needed to purchase. The bed came in 4 different items and the overall assembly of it was not too bad. However, take this with a grain of salt because I am a master builder and the process was mildly engaging.
Stephanie Jackson: IKEA literally has everything. I needed a table to match another piece of furniture I purchased from IKEA to place my record player on. Of course they had the perfect piece. It took 5 minutes to put together. Super cute and super easy.
9. Walmart Supercenter
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5946 reviews
Address: 310 Riggs Rd NE, Washington, DC 20011, United States
Schedule: Open ⋅ Closes 11 p.m.
Telephone: +1 202-756-4418
Business type: Furniture store
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Walmart Supercenter: what do users think?
Jessica Boada: Good prices but it needs better employees that really like to help . Today is 1/28/22 l was at walmart 2 days ago the skate boards were price 18.98. So today i go buy the skate the price is the same i get to ✔ out the guy goes the price is 29.98 im like no they are wrong so i asked him to fix honor the price he said he can not do it the manager comes show me a picture if you want the item i go take the pic waited in line again another cahier tried to help but the first cashier said no I have the transaction on hold. So i kept on waiting them it was only one person behind me and he said i cannot do it go to customer services. I go he said to customer i have a big line i was like really. Ok finally thay send me back to the manager and she did not ask for the pic or anything and charged me 29.98. But before this she said to the customer service do not come with that. Anyway she was not even wearing the mask properly she had it on her neck. I end up returning the item and got the price at customer service with a DIFFERENT cashier after 3 different lines. Pooooooooooor customer service specialty from the manager
Kev- keepingitreal: This Walmart Supercenter offers a wide variety of fresh fruits, vegetables and other optional food and items to choose from. Staff was friendly and helpful. This location offers a free underground parking garage.
Nsoseh Quistoran: I went there to pick some stuff for myself. Good prizing and amazing products. Recommended to go shopping 🛒🛒
K A: Easy, convenient and affordable shopping. I really enjoyed shopping at this particular Walmart location. It’s big, organized and well stocked. They have different sections such as the pharmacy, bike shop, auto care, money center, entertainment and household items section to mention a few. Express Self Checkout✅ ♿️Wheelchair Accessible Entrance✅ ♿️Wheelchair Accessible Parking 🅿️ Adequate Parking Space ✅ Shopping Cart Conveyor ✅ 🚻Restroom ♿️Wheelchair Accessible Restroom
Keshia Wideman: The absolute worst customer service ever. The store manager Patrick is non responsive to the lack of professionalism and ethics of the staff concerning, customers concerns/complaints. They are definitely a representation of his leadership and it shows. He doesn’t follow up on cooperates complaints, and the store is not organized properly at times. They don’t honor price misplaced items, and the cashiers are sarcastic, and rude at times. Crystal has been there awhile and can be rude and dismissive. I had to address her , and others about their rude, unethical behavior.
Meghan Elizabeth: Grey hair lady at self checkout needs to find a different job or just retire. There is no reason an employee, especially one of her age, should be treating customers so poorly and getting a major attitude at anyone who is just trying to find a register that is working. If machines need fixed they need to kindly tell people to wait. Not be rude, make a scene and glare at everyone who is waiting to checkout. Who lets these kind of people work here???? Please consider getting some kind employees for self checkout. 04/25/22 6:00 pm
10. Bed Bath & Beyond
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559 reviews
Address: 3100 14th St NW, Washington, DC 20010, United States
Schedule: Closed ⋅ Opens 11 a.m. Thu
Telephone: +1 202-232-4310
Business type: Home goods store
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- a 12 meters away swimming lessons: SafeSplash Swim School - Columbia Heights
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Bed Bath & Beyond: what do users think?
Jack Scott: First visit to this location got what I was looking for plus purchased a few more items staff was very helpful on the phone and in the store inside was clean and well stock 👍 really enjoyed my visit
Carlos Angel-Luciano-Harris: The staff is incredibly helpful and they get you through the checkout pretty quickly. Great sales and great smells. Check them out.
Matthias Galan: Customer care at this location is super unhelpful. Brought in a broken item got yelled at and was refused to replace the item today.
Margot Igland Skarpeteig: Nice selection, decent prices and - last but not least - superb service from all staff we encountered. In particular, I wish to thank Carl Dunking who went out of his way to help us. We carried several bags and asked him if it was hard to get a taxi from there. He put all our our bags in a shopping cart, brought it out in the street and stopped a taxi for us. All with a friendly smile. Thank you so much, Mr. Carl Dunkin! (I hope I got your name right.) You made our shopping experience a breeze!
Martin Gross: Love Beyond the Bed and Bath. Great products, that foes with any mood or feelings that is felt for the day and night.
Patrick: The people working do not wear the masks appropriately - mouth covered, nose not. One employee was kind enough to put more disinfectant wipes for the carts after asked him to. Cool products and great place to get small sized items for travel.
11. Walmart Supercenter
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
6250 reviews
Address: 5929 Georgia Ave NW, Washington, DC 20011, United States
Schedule: Open ⋅ Closes 11 p.m.
Telephone: +1 202-719-3770
Business type: Furniture store
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Walmart Supercenter: what do users think?
Arielle M. (Mermaid): This is the best Walmart in DC. I actually drive out the way to go to this walmart. They even have a better food selection than Giant. For Easter I found 48 count of empty eggs for 1.98!! Which is amazing because I would of spent way more if I went anywhere else!
Sarah West: A large mixed selection of items you can get any 3 for TEN DOLLARS. Selected high end new items are priced accordingly. Kids, mens, and womans apparel and shoes. If you have the knack for treasure hunting in thrift stores.....THIS PLACE IS FOR YOU. thrifty and unique pieces all year round
Jennifer Bowling: No shopping carts. Waited a long time and eventually just went back down to the parking garage to get one myself. The shelves were very disorganized in some areas and a lot of out of stock products. And the lines were very long. The cart escalator was broken and both elevators had orange signs indicating they were not safe for use, but were still being used.
12. Walmart Supercenter
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
7110 reviews
Address: 99 H St NW, Washington, DC 20001, United States
Schedule: Open ⋅ Closes 11 p.m.
Telephone: +1 202-719-2110
Business type: Furniture store
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Walmart Supercenter: what do users think?
Kev- keepingitreal: This Walmart offers Capital City Mambo Sauce, Fruits, Vegetables, Seafood, Poultry, Dairy and all sorts of Household Items. This Walmart needs to improve its Elevator services, only two out three of the elevators are working, it would be nice if they removed one of the elevator and replace it with stairs that lead customers from the parking garage to the street level and to Walmart store level for easy access. The current stairs only give customer access from the street level to Walmart store and no access to the parking garage. This Walmart includes a Pharmacy and free two hours of parking in the parking garage. This store has shopping carts available in the store and in the garage areas.
Aminah Imani: Its conveniently located but not the best Walmart to be in. The customers were loud and the security with large bullet proof vests doesn’t make it a welcoming vibe. Grab your products and head out quick. They do validate parking and leave patience for the slow running elevators. The employees were helpful and efficient. This location isn’t my preference but it gets the job done when in dire need.
Sassy Sauce: Mixed experience with this store. It’s a good location and there is parking available in the underground garage. First 2 hours are free. The store has items locked in a case that I couldn’t understand. For example, women’s underwear and some personal hygiene items. Also, the store wasn’t too crowded while I was there and the associate I asked to help me gave me clear directions as to what aisle the product I needed would on. The parts of the store I visited were clean and the overall shopping experience was ok. No major complaints. Just strange observations about profits being locked behind glass.
C. Zed: Well it exists, that I appreciate. I’ll continue to shop here. The cashiers scan items more than once, has already happened twice for me. The store is small and often too messy. The aisles are narrow, and the carts are way too big for the store. Many items are locked behind cases. Could be a better experience, especially for the closest location to the US Capitol.
Henok Garedew (Henny breezy): There is always problems in this specific Walmart all the timeI don’t recommend it
Van D Peluche: Terrible terrible. Twice I have ordered online groceries and the first time I did not get it until an hour later and the second time I didn’t get it until a day later than the scheduled period. Absolutely awful. Plus no one in any department answers phone calls. And their produce is very poor quality. May as well not even have the grocery delivery service. Will not even notify about orders being held for the next day.
Harriet Saulsbury: Love shopping at Walmart, some of the eorker are rude ask them a question they always say its not my department and walk away. Another thing as many seniors and disable people shopping there on a daily basis you only have maybe 10 electric scooters for the entire store which is a super store but you have maybe only 2 scooters working. You also took away your seating you have in the lobby of the stores where are we supposed to sit and wait on rides and family members to finish shopping?
13. west elm
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110 reviews
Address: 2921 District Ave Ste 100, Fairfax, VA 22031, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 571-395-8660
Business type: Furniture store
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west elm: what do users think?
Seda Yildirim Babakiray: Long story short: West Elm is not capable of cancelling an order. I ordered a chair on Jan 3rd with estimated delivery date in Feb. They postponed the delivery date 5 times. I have been asking them to cancel my order for the last 3 months but they are lying to my face that it will be shipped in the next 2 weeks. And they can not cancel the order because it is fulfilled and it is in the container (for the last 4 months!!!). I had the worst customer experience. The next estimated delivery date is June 29th and when I told them I am not home and refuse this shipment customer representative offered “I should kindly ask my neighbour to return the product”. They are a joke. I’ll not shop here again (never ever!). I have never been treated such poorly as a customer. Now it is my mission to spread the word! Before you ask my order number is: Order Number: 320032154678 . Please cancel my ORDER
Shannon: Called the store. Employee was still having a conversation with someone else and was laughing. I inquired about something in stock and shipping. I got some answers, but also a ton of attitude. No wonder why this store gets terrible reviews. Needless to say I will be buying elsewhere.
Hogai Aryoubi: I returned an item in January 2022 and I still have not received a refund 4 months later. Very bad quality furniture for the price. Avoid this store
Kristina D.: Back in mid February sold me a couch claiming it would arrive in no later than 2-4 weeks. That is what led me to purchase. Months later, no couch, stuck in distribution, no returns available. The staff at this location are misinformed and/or omitting information for the sake of a sale. It’s been an extreme hassle to get help from customer service.
Saraswathi Gautham: Worst furniture shopping experience I’ve had and I just furnished an entire house. I went into to purchase a side table and lamps. They were being gifted by my father and when making a payment we were told he couldn’t complete the transaction with an international credit card. The sales person recommended we make the purchase by buying a gift card and using that to place the order. After charging us for the gift card and placing the order she tells us we were also charged a $150 for shipping. As I didn’t want to pay $150 shipping for just an end table I asked to change the order items and I was told I could cancel my order but not change the order. I would also only get a refund in the form of a gift card and even though the items I was changing my order to were coming out to $200 lesser than what I was being charged for I wouldn’t get a refund for the difference but just a store credit for the amount of my original purchase which the sales agent charged without fully going over the breakdown. Till now I have had to talk to 3 people to even get to the point of them telling me that I would only get a gift card with each person saying it was a mistake the store made but not offering up any real solutions. Add to all this that they have mentioned all this only via email and have not provided any receipt for the order cancellation or the new gift card issue. I’m accepting the gift card issue ( still pending actually receiving it) only as a last resort to make sure I don’t lose all my money. This transaction has felt like nothing more than an entrapment to get my money without anything to show for it. Absolutely horrendous experience. Completely unhelpful and careless sales and management at the store and customer service that’s been frustrating to deal with
Isidor Dimitrijevic: This business is fraud. After waiting four months for my set of nightstands to arrive, they managed to sent only one of the two and guess what!? It was broken. After couple of tries with their phone support or store manager Kevin to fix shipping issue, i decided to cancel order and return broken night stand without waiting for the 2nd nightstand to arrive at my house. Guess what?! I’m still waiting for my refund, it’s been whole month already. If you all respect your money think twice before making purchase at this fraudulent, slow and extremely unprofessional business.
14. Pottery Barn
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112 reviews
Address: 4750 Bethesda Ave Ste 31, Bethesda, MD 20814, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 301-654-1598
Business type: Furniture store
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Pottery Barn: what do users think?
Bryan Riley: Like most of the other one star reviews I had a bad customer service experience. I was trying to get a vase and the woman that helped me acted as if I had a contagious condition and tried to rush me out of the store. Maybe someone needs to contact corporate.....
Yicela Alvarado: If I could give 0 stars I would, Barbara the sales representative clearly is racist. She failed to display minimal customer service engagement with my simple request as a paying customer. I spent over $500 but most likely will not be back. Thanks Pottery Barn!
Joseph Moeller: The posted hours seem to be incorrect. The store closed at 7pm or earlier on a Tuesday night, and the salesperson inside shook her head and walked away when she saw customers knocking on the door to get her attention.
Scott Wagner: Rather poor customer service, considering a reputable product like Pottery Barn. A lot of ignoring salespeople, with some not even bothered to look up from their cell phones.
Loni Cohen: My husband and I went to Pottery Barn this morning with our toddler in tow. We had a fairly clear idea of what we wanted in a living room set and the budget we wanted to stick to. This was the 7th furniture store we visited and finally found just what we were looking for. PROS: This location has two floors with a good number of sofa sets available to test drive and numerous options for fabric. We loved having the ability to customize the furniture to make it exactly what we were looking for at a price we could feel good about (different fabrics have different price tags). We were assisted by Kassie, who was very personable, professional, and extremely helpful. She made the experience of customizing the living room set easy, enjoyable, and kept us in our budget! We will definitely work with her for all of our future purchases. CONS: Yes, this gorgeous furniture comes with a price tag (you get what you pay for, right?), BUT we were very lucky to purchase during a 25% off promotion, which made the price very affordable so look for the sales/ sign up for their emails. Also, I could certainly see what some customers have complained about regarding staff. Some of the staff seemed a little snooty and would walk right past us without a greeting or offering assistance. Again, Kassie was not like that at all, so just look for an associate who seems happy to help. Finally, Pottery Barn Kids is completely separate and unable to combine orders with PB so you will pay twice for shipping if you order from both. OVERALL, we will definitely shop here again and would recommend PB Bathesda to our friends.
Nancy Kotarski: Amazing store. So clean. 2 levels of home furnishings and gift items. Knowlegable and helpful staff
Vishal Sinha: This is our go to Pottery Barn store. The store is laid out well tho a bit too busy to move around freely. But space is a at premium in Bethesda :) The store is sometimes not adequately staffed - specially afternoons on weekdays. And getting help right away can be a challenge. But the staff is friendly and always willing to help. On our most recent visit, we needed help buying a bed headboard and frame we the folks here helped us out making a selection. We wanted to checkout the swatches for the beds and the salesperson was very patient and answered all our questions! We like the quality of their products and appreciate the customer service :)
15. Lovesac
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118 reviews
Address: 1100 S Hayes St, Arlington, VA 22202, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 571-444-7139
Business type: Furniture store
Web page: http://www.lovesac.com/
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Lovesac: what do users think?
Amy Newman: Rebekah was extremely helpful! She was very attentive to us and understood what we were trying to accomplish with our purchase. She walked us through pros and cons of every fabric and made suggestions appropriate for our family!
Dan Branch: Sarah ( Pentagon City Mall Store ) was phenomenal in helping us choose the perfect LoveSac option for our family of five. She was extremely positive, informative and responsive throughout the week while we pondered the purchase. We are excited to get our Lunch veSac and will refer anyone we can to see Sarah at the LoveSac Pentagon City Mall location. Our neighbors went to see Sarah, and now they are purchasing a sactional also. Dan & Kathleen Branch Arlington, VA
Alex Martinez: I had a great experience at the Pentagon City store. I had visited the location on more than one occasion and every time the young lady working was extremely helpful. Angelica was able to answer every question I had every time I visited the store. Her help was very instrumental in my purchase decision. Please let her know that she is doing an awesome job with her customers.
dave clark: The staff was incredibly helpful and thorough throughout the whole process. We went online to sketch out an idea of what we wanted, but being able to sit down and see all the fabrics in person, work on configurations, and finalize the couch was great. We would highly recommend to anyone looking for new furniture!
Tanya Nikam: Nakiya was amazingly patient and so knowledgeable about everything Lovesac. I appreciated her wonderful customer service. We aren’t ready for a new couch quite yet but got some accessories and will definitely be back once we’re ready for a couch - Nakyia sold us on the product!
Dudley Squad: Taylor gave a very calm, and easy going experience. There was no pressure to purchase at all...which allowed us the peace to make our own decision to buy that same day. Our kids chilled on the big love sacs while we were able to pick out details of our couch. Can’t wait to set it up.
Response: Dudley, So happy to hear you had a positive experience at Pentagon!The true value of Sactionals is that they are built to last a lifetime and designed to evolve along with you, we hope you enjoys your forever!
Kevin Lutz: Our experience purchasing Lovesac furniture was amazing! There was no pressure in the sale, and the sales representative was extremely knowledgeable about the product and provided absolute attention to our needs. Additionally, the sales representative followed up checking to see if we had any questions regarding the product. Once we decided to make a purchase, the sales representative walked us through the process again, verifying what was needed to meet the room’s measurements and our desires. This process and due diligence gave us confidence that we had the right amount of pieces and that we could count on support and guidance in assembling the pieces when received.
Kathy Trickey: I visited the showroom twice and found all representatives to be attentive, personable and helpful. They showed patience in helping me view various options. Being able to play with small wooden blocks to assemble and visualize the possibilities was fun and useful. i have cats and was delighted to hear of fabric options that would be best for my one who tends to scratch furniture. I have to say that I experienced outstanding customer service!
16. Steelcase
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
9 reviews
Address: 1000 F St NW #1000, Washington, DC 20004, United States
Schedule: Closed ⋅ Opens 9 a.m. Thu
Telephone: +1 202-962-6760
Business type: Furniture manufacturer
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Steelcase: what do users think?
Mike Mccabe: Bought a $3000 leather sofa, and was assured the memory foam seats would not compress. Well I now sit in a hole. I would sell the sofa, but who would buy it with a collapsed seat. Never believe sales people. Rive
SLM Martin: Talk about mind blowing upgrades to your office space. This is the place to visit and consult with about furnishing your entire office building, to make your employees know and feel they have the best number-one place to work!
Kay Moyer: Modern, sleek, colorful office furniture. Careful consideration of incorporating technology into the office environment.
James Durham: Furniture Showroom Vary nice people
Quinita Ennis: Beautiful Showroom!!
Brian Ziemba: Amazing
17. Ashley
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532 reviews
Address: 1711 Ritchie Station Ct, Capitol Heights, MD 20743, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 240-455-0748
Business type: Furniture store
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Ashley: what do users think?
A Layne: BUYER BEWARE!! Very disappointed. Only reason they get 1 star is to rate WITH a comment. This is not Ashley but a franchise that bought the Ashley name and is delivering Regency furniture. I bought a $ 1689 firm mattress in June 2020, by December the mattress had 2 soft spots when weight is applied with a very firm center. After trying to get the mattress replaced a so called tech came out to assess the mattress. They did not do anything. My wife and I even turned over the mattress and slept on the bottom of the mattress. That gave us relief for 2 months. The mattress is garbage. We even contacted investigative reporter Susan Hogan at channel 4. They could not do anything because Ashley did not close our case. The pictures show two levels. The yellow level shows the mattress is level with no weight. The red level shows how the mattress sags with weight applied. You will see the bubble in the center of the level is not in the middle. Pictures show weight on the middle and each side. We called corporate for Ashley and were informed that the Ashley location was not a part of their corporation. All attempts at rectifying went through Regency Furniture in Waldorf. The mattress lasted 6 months. We got 😫 tired of the pains we are feeling because of the garbage mattress that we went out and purchased a good mattress from Havertys. DO NOT BUY FROM THIS ASHLEY IT IS OWNED BY REGENCY FURNITURE. THEY ALSO OWN MARLO.
Just Erika: I was SO pleased when I walked out of Ashley furniture that leaving a review only made sense! I initially purchased my furniture in February and worked with Aziz. He was absolutely phenomenal. I told him what I was in search of and my budget and worked so diligently to make sure that I found what I needed. Well, there is no secret that ALL furniture stores are a bit behind on the delivery of out-of-stock products but after 11 weeks, I decided to call yesterday. I was greeted by a young lady named Jasmine on the phone. She was extremely professional as she shared my options with me. One of them being to come into the store to find an in-stock item and compete an exchange. Once I arrived to the store, Kiara was the sales rep that assisted me and OMG… I wanted to give her the biggest hug before leaving. She was patient, helpful and even gave some of her own personal input in helping me select my items. I felt like I was shopping with a friend and not being an annoying customer as I paced the floor for over an hour lol. It was time to check out and another young lady (who’s name I didn’t get but she had curly hair and sat up front) was so sweet and helpful as we wrapped my portraits (because yes, Kiara helped me pic a few wall pieces) and she assisted with carrying them to my car. I am very big on customer service! And it’s not often that you receive superior service from every singe team member and from beginning to end, but I did yesterday! Thank you to the Ashley Furniture team :)
Response: Thanks for the great review. See you soon!
Monique Turner: Went into Ashley Furniture to browse. The ambiance was immediately welcoming from the music to the lighting and associates. We were quickly approached by Kimberly who made the shopping experience a delight. She was super knowledge about the products, inventory, and overall gave really good recommendations. She has such a genuine spirit and was a pleasure to talk to. Highly recommend shopping with her! Can’t say enough good things about her. Ultimately, thanks to Kimberly, our browsing became a purchase and we’re so happy with our selection.
Response: Hi Monique , thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience so pleasant and we look forward to seeing you again soon!
Gaby Desir: Yaketta was VERY helpful! I saw her work diligently at a table and once she saw my partner and I are started to pack up her paperwork and asked us if we needed help. Choosing her was the best decision we made. She helped us specialize the configuration adding an additional piece, gave me the total width measurements to be sure it fits. overall made this experience quick and positive for us. We appreciate her!
Response: We appreciate the review, Gaby. Thanks for taking the time. Hope to see you again soon!
Love Isbeautiful: BUYER BEWARE!! I’m going to share one of many issues we’ve had with this location. We purchased a mattress in 2021. We were told that they are currently out of stock but they have some coming in two weeks or so; we would get a call to schedule delivery. Two weeks went by and no phone call from Ashley Furniture so I called to follow up. I was told “oh we’re expecting those mattresses to come in tomorrow, let’s schedule a delivery date and they will call you the night before to confirm the time they will make the delivery”. We scheduled delivery and no one called to confirm the delivery time so I called back. Needless to say I kept getting the run around. Fast forward TWO MONTHS LATER and still no mattress. During which time I encountered VERY rude managers and employees it’s sickening. Three months later, we get our mattress and ITS THE WRONG MATTRESS!!!!! We called to inform them of their error only to encounter rude staff and management again! After many attempts to rectify the issue, we were stuck with this mattress that we can’t sleep on because it’s so uncomfortable. We have spread the word about the lack of customer service. Many of our friends/family have had similar issues and refuse to shop here. We should have listened. Again, this is only one of many issues we’ve had with Ashley and Regency Furniture. They seem to be the same company. The only customer service you will receive is when you are making a purchase. At the time of checkout, they ask for a five star review with the sales persons name listed in the review for incentive, then if you encounter an issue they couldn’t care less. Do not believe the five star ratings as they are based on false advertising and fake customer service up front. You should take your business to Haverty’s, at least they care and will provide TRUE customer service.
Manny Morales: Frank was amazing in helping us out with the great selection that Ashley Furniture offers! Found some great beds for the whole family. Comfortable and a variety of styles for all our tastes. Will come back again. Thank you!
Response: Manny, we’re so happy to hear you had a good experience. We look forward to seeing you again soon!
Debbie Knight: Customer Service Representative Denise was very professional and helpful to me. I came in to cancel one of my orders furniture which I had been waiting on for 1 month and no response one way or other so I cancel. If the furniture was backlog common courtesy is to inform the customer what is going on. I highly recommend Denise for Customer Service Representative. Thanks a million Denise.
Response: We appreciate the review. Thanks for taking the time. Have a great day!
Jamine Hill: The staff is exceptional! They went over & beyond to ensure my furniture buying experience exceeded my expectations. Jada in the customer service department is a true asset. I will purchase at this location again based on my interactions with Jada. Thank you for being a stellar representative of Ashley Furniture.
Response: Thank you for your feedback, Jasmine! We appreciate it.
18. Ashley
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
926 reviews
Address: 5871 Crossroads Center Way, Falls Church, VA 22041, United States
Schedule: Closed ⋅ Opens 10 a.m. Thu
Telephone: +1 703-933-8842
Business type: Furniture store
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Ashley: what do users think?
Lani: This store had many nice furniture pieces on display. However there is currently a very long delay of anywhere from one to four months for furniture to be delivered. The sales rep who assisted me was helpful, but pushy and followed me around the store when I just wanted to scope out items. I literally had to ask him to just give me a minute and I will find him when I was ready to talk about the pieces I was looking for. The pushy reps made my experience poor. One thing I noticed is that many of the furniture items did not have a label or name on them. This means that for everything you were interested in, you would have to ask the rep for details on the pricing. It would save a lot of time if I was able to just literally look at the name And price of the item directly, especially since the store is so big. It seems like the associate did not want to tell me the names of items, which I found to be odd. If I am looking at multiple pieces of furniture and comparing prices, it is helpful as a shopper to know exactly what I’m looking at since there are so many items. There was also a huge push to buy items in store, although many were listed for much cheaper online. He also try to sell me a couch that had visible damage on it. I think this was just to make the sale
Ragai Abdelrasoul: My wife and I have been looking for furniture that was reasonably priced for the past 6 months. Everywhere that we’ve went has had very aggressive salespeople. Maria was extremely patient, helpful, and even gave me discounts and was on our side throughout the whole process. Highly recommend Maria! 10/10!
Response: Thanks so much for the kind words. We look forward to serving you again soon!
Stela Berbic: Best service I could get! Mark is an amazing salesman! Finding the furniture I like was so easy with him! I got the best deal and was served in best way, so definitely once you there ask for him! Yara at the checkout made sure she gave me best delivery date and took care of everything smoothly! Couldn’t be more thankful! Quality at best value it’s hard to find, that store it’s the right place for it, with Mark guiding you of course!!
Response: Hi Stela, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Have a wonderful day!
Rebekah Mann: Highly recommend NOT buying in store here. It’s way better to try out the furniture and then buy online as online prices are significantly cheaper. We found a couch in store that was $300 cheaper online as well as an ottoman that was $150 cheaper online and ships sooner than what would ship from the store. Not to mention taxes and furniture protection plans are cheaper online. The sales associate that tried to sell to us said that you have to pay the delivery/assembly fee or else you can’t get the protection plan, which isn’t true. We were able to order online and do doorstep delivery for free with a furniture protection plan. Hoping you can con people into paying more in your store is not a very successful way to compete with other stores. Especially when people have the sense to take 20 seconds to use Google to confirm pricing and availability.
Zoe Davies: Mark was a huge help. Helped us figure out what was in stock and would fit in our space when the first couch we purchased wasn’t going to fit. He made it easy to transfer the cost of the first couch toward the second couch. I haven’t always been a fan of Ashley’s but he changed my opinion.
Response: Hi Zoe, thank you so much for the review. We look forward to seeing you again soon!
19. Target
not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
777 reviews
Address: 3100 14th St NW Ste 201, Washington, DC 20010, United States
Schedule: Closes soon ⋅ 10 p.m. ⋅ Opens 8 a.m. Thu
Telephone: +1 202-777-3773
Business type: Furniture store
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Target: what do users think?
Chaturbhuj bhojwani: Very nice and clean store parking available in the basement, Only problem always low on the food inventor and produce and grocery.
Cliodhna MacFadden: We purchased the Element 65” TV, and after 3 days the backlight broke. We tried everything to fix it. Without a box or receipt in hand, we brought it back to see what may be possible to do. Associates TK, Nicole S, and Anton were able to use the debit card used to purchase to look up my receipt to get our return sorted. We so appreciate them going truly above and beyond to show us their compassion and excellent customer service.
Jasmine Thomas: Mobile Tech Has A Rude Raspy Voice Lady Working There. Ms.Kathy Is Extremely Unprofessional & Doesn’t Know What She Is Talking About. She Lied & Told Me That An AT&T Phone Was Unlocked. The Phone Wasn’t Unlocked & I Was Trapped In A Contract. I Explained To Her That I Wanted A Unlocked Phone & She Insisted On Telling Me The Phone I Bought Full Price Was Unlocked, Yet I’m Getting Stuff In My Email Saying I Have A Contract That I Have To Pay Off My Phone. Her Attitude Is Stank & She Never Has Her Mask Up On Her Face. Columbia Heights Target Do Better, Her and Her Unprofessional Ways Are Bringing Your Company Down Tremendously. I Will Be Reaching Out To Corporate!
Shayna Deverman: Dirty, unorganized, extremely low stock on everything. Items thrown everywhere, picked over. Shoe isle was a disgrace. Nice they have an “Ulta”, but very limited items. Took me several minutes to figure out where body wash was. Haircare, travel, makeup is all grouped together in the front/middle-like typical but body wash/deodorant was clear on the end of the store. Terrible flow. All that looking and they had very limited washes! Men’s selection had more to choose from. Went in there with a very basic list and got one thing on it… my nearest Walgreens was more helpful…disappointing since I love me a Target trip. I won’t be back to this one.
Adah Deveaux: This review is for the starbucks within target. My drinks were great but a little of a wait. The actual target was customary.
Thomas Nali: NO PARKING VALIDATION Poor inventory. This is on a regular old Monday. I asked for the product I was looking for, they checked in the back, and said it was too hard to get to and another employee would work on it, but they don’t know how long it will be. This was at almost noon. Look at how few dairy products are on the shelf. Staff continued to prove unhelpful. I asked four different employees where a type of product was and they each told me to find someone who worked in that dept. OR they just told me they “probably don’t have it” WITHOUT even looking or bothering to find where it should be!! They tried to walk off but I said I am not satisfied until we find the shelf where it should be, and I’ve been looking for fifteen minutes. Took all of that to get some help finding one little thing.
Sade Wilson: I was shopping today at the Washington D.C target store and was purchasing gift for my family I found some nice things and for a really good price. I went to check out and the items were ringing up different from what the price was upstairs I explained to the cashier he called for a manager. The manager name tiffany came and refuse to change the price the for two of the items but change it for the other too items. I continue checking out because I didn’t want to wait to long after I was done checking out I went upstairs to take pictures to show the manger she still refuse and walk away.
Donna Walker: Buyers we aware the prices in Target are going up every week and its terrible and make sure you know the prices of your items because the shelf price and the register price can be different at times. Security was following me for no reason so I had t let him know you are following the wrong person. I catch more people stealing at Target and I do not work there. Also, some of the employees are so rude. I will be recording my conversations with the employees when I need to ask for help as proof of how rude some of them can be.
