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1. Mattress Firm U Street
Address: 1301 U St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 234-1086
Business type: Mattress store
Near Mattress Firm U Street:
- a 10 meters away cigar shops in: 13 & U Smoke Shop
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Mattress Firm U Street: what do users think?
Marianne Varkiani: We had a great experience buying a new mattress and pillows with Greg. He patiently explained the difference between the mattresses we were considering and also recommended pillows for us based on our sleeping positions. His expertise and professionalism are unparalleled. If you’re in the market for a new mattress, look no further!
Response: Thanks so much for the review, Marianne Varkiani! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Emilee O'Dell: I worked with Gregory and he was beyond understanding and helpful! This was my first mattress purchase so it was a new ballgame for me, however I didn’t feel nervous or like I was being taken advantage of. I got a great deal and mattress firm got a life-long customer :)
Response: Thanks so much for the review, Emilee!
Jennie Chaplin: Had the most rewarding experience shopping for a mattress, and the professional, Gregory, was knowledgeable and patient about the entire process. Very appreciative of the convenient location (variety of mattresses in their selections that meet your needs) and this seasoned professional who thoroughly answered my questions. Would highly recommend this place. Again, abundant thanks!
Response: Thanks so much for the review, Jennie!
Star Rose: My experience at Mattress Firm was very pleasant. The salesperson Mr.Bryant is awesome. The delivery was punctual , quick and professional .
Response: Thanks so much for the review, Star Rose! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Montserrat Acosta: Kyle really helped me find a mattress that I could be extremely comfortable with. 2-day shipping was the icing on the cake.
Response: Thanks so much for the review! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Wei Kit Tai: I had a really good experience purchasing a mattress here. The sales associate that worked with me was very courteous, professional, knowledgeable, friendly, and not pushy. He listened to what I was looking for and must of let me try like 8 mattresses. They will help you find a mattress that fits your needs within your budget. I am very happy with my purchase. I purchased the Serta Sandburg firm mattress, which relieved a lot of my problems sleeping and staying asleep. Highly recommended!
Rene Moraida: I was impressed with the extended hours, extensive displays, the courtesy of the salesperson (Greg), the use of technology to help find the right fit. I did not feel rushed and appreciated the care and attention shown and look forward to recieving my new mattress. If you're in the metro area and don't have a car like me, there is a platinum delivery service where they deliver and set up, so great! Thank you Mattress Firm! 🙏🛌🙏
Monique Jeter: The staff are extremely professional and courteous. The experience exceeded my expectations. My bed is perfect!!! Support, comfort, durable and flexible. Plus they threw in a free adjustable frame. I will without a doubt shop here in the future.
Ronald Bright: When I walk in with my mask on. It was help from the get to go. Like 👍it very nice queen bed. Very good price
Response: Thanks so much for the review, Ronald Bright! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Murilo Pastana: I was very well advised to choose the best option fitting my budget and necessities. U street store is highly recommended.
Response: Thanks so much for the review, Murilo!
2. Mattress Warehouse of Washington DC - 14th Street
Address: 3339 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 588-1080
Business type: Mattress store
Web page: https://stores.mattresswarehouse.com/mattress-warehouse-of-washington-dc-14th-street-2a43d0ebb9b7
Near Mattress Warehouse of Washington DC - 14th Street:
- a 6 meters away humor theaters in: GALA Hispanic Theatre
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Mattress Warehouse of Washington DC - 14th Street: what do users think?
Mechelle A. King: Brenda was fantastic to work with! Throughout the process of buying a mattress, Brenda went above and beyond—understanding my needs, working within my budget, and even staying late to give me the time I needed to decide between the mattress choices she had expertly recommended. I’m just so thrilled with every aspect of the process because of the excellent customer service I received.
Preeth Gowdar: Our experience with Mattress Warehouse, and specifically Brenda, was excellent. Brenda took a great deal of time to educate my wife and I, who were complete novices with regards to mattress buying. Brenda even stayed well past the closing time to continue working with us on a possible purchase. Her knowledge of mattresses seems very thorough, particularly from her own experiences, and she was fair in her opinions (not trying to overtly push any product). She was at the end looking to make a sale happen but she made sure we got a very good deal. Brenda seems to us to be an extremely sincere salesperson. My wife and I are extremely glad we stopped at this Mattress Warehouse and found Brenda.
Laila Linares: Our experience was amazing today with the store manager Brenda and her staff! I called ahead to understand what kind of frames were available in the store and was greeted very warmly. I offered to come into the store and the in-person experience was just as welcoming and helpful. If you know what you might need for a mattress or bed frame or are new to buying like I was, I promise you will NOT be disappointed by your purchase experience! Can’t wait to try out our new bed frame and box spring to go with our new mattress.
Cory: Just had an amazing experience with Brenda. Knew exactly what I was looking for, and walked me through all the nuanced details of mattresses. She respected my budget and did her best to help me stay in it. Next time I’m in the market for a mattress, I will be coming back and asking for Brenda!
Mohammad Shouman: I arrived at this store near closing time; yet Beza and Brenda made themselves available and did not rush me out. They were committed to making sure I tried different pillows so I can make a purchase that I was satisfied with. Beza and Brenda were very pleasant to interact with. They made me feel welcome and appreciated as a customer. A plus!
karen allen: We were presented with excellent customer service. She was very knowledgable about each mattress we were interested in. She gave suggestions. She had a pleasant and jovial demeanor. I give her an A+.
lindo matla: I came to buy beds for my family and Beza was amazing!! Patiently answered my questions and gave great recommendations. Keep up the good work!
Jenalee Martin: If you are in need of a mattress, go here! They will hook you up and get you right! We loved our experience and our purchase! Thank you.
Benjamin Henderson: Beza was wonderful and super helpful. She was very thorough in meeting all our needs. Not to mention, she is a joy to talk to.
M H: After multiple failed attempts at buying a mattress, the amazing Brenda and Mattress Warehouse saved the day. I had been sleeping on non-supportive mattresses, and I was apprehensive about having to make another large purchase that might not pan out. Brenda put me at ease immediately and was very helpful. She showed me the top three choices for firm mattresses, patiently explained their differences, and facilitated my trying out the mattresses. Brenda also showed great empathy and interest in my priorities for a mattress. She was instrumental in applying a discount that had just passed. She also, as a courtesy, took off additional costs when she found out my ideal price range. I did not feel pressure to purchase immediately and in fact left to go to another mattress store in Silver Spring (and searched online) only to return to this one, believing that I had found the most compatible mattress and for the best possible price point. Brenda told me that I wouldn't find such a great mattress (that I clearly loved) at that price point, and she was right! Brenda is a consummate professional, and has a warm, fun energy that made the experience extra special and stress-free. I highly recommend this Mattress Warehouse location mainly for the amazing experience that Brenda facilitated. Thank you, Brenda!
3. DUXIANA Washington, DC
Address: 3307 Cady's Alley NW, Washington, DC 20007
Telephone: (202) 817-3392
Business type: Mattress store
Near DUXIANA Washington, DC:
- a 10 meters away bicycles for rent: Big Wheel Bikes
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DUXIANA Washington, DC: what do users think?
David Franco: Really great quality and designs. They took the time to review fabrics and help with my custom linen order. The salesperson even came to my home on her day off for a follow up and to bring additional samples to review. They go way above and beyond to provide amazing service. I can’t say enough about this store.
Michael Jones: horrible manager
4. Mattress Firm Dupont Circle
Address: 1643 Connecticut Ave NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 234-1024
Business type: Mattress store
Near Mattress Firm Dupont Circle:
- a 3 meters away manicure pedicure places in: Glamour Nails
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Mattress Firm Dupont Circle: what do users think?
mike tyson: Mohamed was very helpful in my search for a new mattress for my growing teen boy that would not break the bank. He showed us options at varying price ranges and offered a price on a mid-range mattress that came out to just over half of what a Mattress Warehouse competitor wanted for a mattress that seemed comparable. I have to delete one star because the delivery people broke a planter on their way out and did not seem to care enough to apologize, but that is not a reflection on this location.
Response: Thanks so much for the review, Mike!
Misha Dhanoolal: Had an amazing experience with Cemal! He was super knowledgeable, friendly and accommodating. The store was a bit busy when I entered in but he managed it very well and was able to give every customer individualized attention despite the busyness. Cemal was able to get me the mattress I wanted at an amazing deal. I will 100% recommend my friends and family to this locations Mattress Firm. Thank you so much, Cemal!
Response: Thanks so much for the review, Misha!
Dijana Hrvacic: Nine months ago, we bought two mattresses queen and twin and two spring boxes of the same producer Beautyrest (see below attached invoice). Queen mattress was an extra firm mattress as I have serious backbone issues. Very soon one side of the extra firm mattress turned extra soft and sagged down that much that I slide down at night. Since it costed $1700 and it has been several months, we reached out to file a warranty claim. While processing they insisted on photos of both mattress and its foundation (spring box Beautyrest bought in the same shop, check invoice). The warranty claim was rejected due to the " use of inadequate foundation/support system". It does not make any sense considering that both the mattress and the springbox foundation were made by the same producer Beautyrest (check the invoice) and the Beutyrest springbox foundation was recommended by your shop as appropriate for this Beautyrest extra firm mattress. So, there is no place in warranty or warning by your shop that using the frame would eliminate warranty – again both of your items we bought together. The warranty card has forgotten to mention the springbox made by the same producer as the mattress and for its size, and talks about slots (non existent) in this case. If the foundation is really inadequate for this mattress as you suggest then that is the mistake of the producer who made both of them to be used together, and the mattress firm that sells them as adequate for each other and recommends them. It seems that the producer and the shop are finding their own product inadequate. After complaining again, no one has come to inspect the mattress and they just checked different reason on the list of reasons for rejection. I would not recommend to any one to buy anything in this shop as their warranty is fake and products overpriced. the same extra firm mattress-queen size now costs $650 due to bad reviews about sagging.
Response: Hello Dijana, we are so sorry to hear your experience wasn't awesome. We would love the chance to make things right. Please contact us text, or email and one of our friendly Sleep Experts will be standing by to help. Email: 179025@mfrm.com
William Spates: Brett Basden's polite demeanor and product knowledge made my purchase of a mattress and bedframe easy and stress free. Mattress Firm is fortunate to have Mr. Basden working for and representing the company.
Response: Thanks so much for the review, William! Feel free to call us any time with any inquires you may have.
Casey Gutmann: Great and easy experience. Very informative about products and helped us pick a mattress that made sense with our frame we purchased elsewhere. He took the time to review all of that information with us to make an informed decision. We also knew what we wanted to a degree so we were in and out within 25-30 minutes. Thanks again!
Damon Mitchell: Very low pressure sales. Cemal is GREAT! He listened and ask questions. Then offers solutions. Overall a great experience!
Jason Devasia: Jack was absolutely great to work with. He made sure we got the best price and even added extra mattress pads just to make sure we had everything we needed for our Tempur-pedic. He made sure that the mattress would suit our needs and explained every brand on the floor. I highly recommend going to this location with his great team.
Response: Thanks so much for the review, Jason!
Damla Er: Excellent service! Brett was very helpful, efficient, and genuine. For people like me who find mattress shopping stressful, he’s the perfect counterpart. I’m very pleased with the service and they could deliver same week as well.
Response: Thanks so much for the review, Damla!
Elise Stull: The managers at Mattress firm are great. I ordered a pillow from the store, but the manufacturer of the pillow sent the wrong size and then gave me bad information about pillowcases (so I bought the wrong ones and was frustrated). Mattress Firm made everything right though. They helped me exchange the pillow for a different brand AND gave me a discount, even though none of it was their fault. Next time I need a new mattress, Mattress Firm will be my first stop.
Response: Thanks so much for the review, Elise Stull! Feel free to text this number any time and we'll respond ASAP with any inquires you may have.
Alex Oscarson: Had an absolutely wonderful experience getting our mattress here! Cemal was beyond helpful and made sure we got the best possible bed and frame for our budget. He worked with us and made sure to explain the details of the mattresses we were considering, and I could not recommend coming here enough!
5. Mattress Warehouse of Washington DC - Friendship Heights
Address: 5252 Wisconsin Ave NW #1b, Washington, DC 20015
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 686-0366
Business type: Mattress store
Near Mattress Warehouse of Washington DC - Friendship Heights:
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Mattress Warehouse of Washington DC - Friendship Heights: what do users think?
Alex Dogum: I got help from Alberto and was in and out of the location within 45 minutes. Tried a range of mattresses and landed on one we liked. We were able to select an open delivery date so we could call when we were ready. We priced checked places and he was open to working on price post-purchase if we found it cheaper anywhere else. Very easy process and big store with lots of options to test. It’s also sanitary since they use disposable sheets before customers try any of the beds.
august belt: Alberto was amazing , very patient and knowledgeable. This is one of the best customer service I have experienced. He welcome my mom and I. I was suppose to get a mattress end up getting my mom and me one that is at our comfort . He provided me with 4 different options. Explained the quality and even background Information . Very welcoming and I would recommend him to anyone . His patience is unbelievable, his tone and body language tells everything . Very awesome guy! Thank you Alberto!
Emilia Capuzzi: I had a guest coming to town and needed a mattress quicker than the online mattress companies could ship. Alberto really helped me out. He showed me options in my price range, a few of which were in stock and available in store that day. I ended up choosing a mattress that had a 2-day delivery time. My mattress was delivered promptly, and Alberto was able to get me the bundle that included a mattress protector and pillows. Thanks, Alberto!
Deepti Bhatt: Alberto And beza was really great, he helped a lot in deciding which mattress would be perfect for me for my back. He was very polite, humble in displaying all the brands to me and showed with great patience. There mattress are of very good quality and I am very much satisfied with the deal I got. I will highly recommend mattress warehouse to all looking for great quality for excellent prices.
June Wilson: Good evening, to whom it may concern. I just want to compliment Alberto, for his great Customer Service. He was very attentive and helpful, he listened to what I needed and he delivered. I purchased a double bed for a senior citizen 76 yrs young. Thanks to Alberto, I was able to get just what he needed I give Alberto 5 stars. Thanks again Alberto, you are the best. Great evening. 🙂👍
William Wohlgemuth: I went into the mattress warehouse in Wisconsin and was immediately greeted by Clarence. He listened to my needs and was patient as I tried multiple beds. We fell in love with a mattress that was a little out of my price range. Clarence showed me other options but could tell I really liked this certain mattress. Clarence did all he could including calling his manager to he’ll get the price down for me. He ended up being getting the price down into my range after a long phone call. There is no other place you should go to buy a mattress, and if you are lucky enough to get Clarence you will 100% leave with an amazing bed at an even better price. I will be back to this location for any future bed needs I have. Thank you so much Clarence!
Vivienne Kelley: I had a great shopping experience here with Beza. She is very knowledgeable and was focused on what I wanted. It was more like shopping with a friend than a salesperson. I came in with concerns about measurements because the bed frame is antique, but Beza knew of several ways to make it work. She really went above and beyond in finding solutions. Besides being highly professional, she is also enthusiastic about the customer’s project, which made the experience very enjoyable. I highly recommend her and this store!
Catherine Vial: The salesperson, Hum, really listened to our needs and our budget. She was very efficient yet pleasant. If I want another mattress I will definitely come back here. I would highly recommend this store to friends and family.
Gini Marini: I wasn’t even shopping for a mattress but I was in the area, and decided to check out the store. Beza was so amazing that after we chatted and she let me try a variety of mattresses I ended buying one! Beza is not just an excellent and very professional salesperson; her smile and friendly (not pushy) attitude are everything one can ask for when shopping. If you are looking for a mattress or just want to see what’s out there in the “sleep business”, this is the place.
Crystal Brown: Mr. Lee and his fellow co-worker were courteous and knowledgeable about our mattress needs. The showroom was clean, well-spaced and nicely presented. Convenient location in Friendship Heights. Thanks Mattress Warehouse!
6. Mattress Firm Georgetown
Address: 1634 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 333-3027
Business type: Mattress store
Near Mattress Firm Georgetown:
- a 7 meters away godmother dresses: Lovely Bride
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Mattress Firm Georgetown: what do users think?
milos tomovic: Best mattress buying experience I’ve ever had. Tony was super knowledgeable and there were a lot of options to try in store. Also a lot of good deals. 10/10 would recommend.
Elizabeth Dwiggins: What a wonderful shopping experience! We were helped to find the perfect mattress by Chima. He showed us five or six mattresses that met our requirements. We ended up buying the most expensive one of the bunch but we did not feel up sold. He showed us many that could have been acceptable but with full awareness we chose the most comfortable one which was a little more money. This is the third or fourth mattress we have purchased from this Mattress Firm location. We will be back.
Response: Thanks so much for the review! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Silvia Ranno: Chima helped me very much to make my purchase for a matress from my daughter. He was very professional informative and corteous. He checked the current promotions and gave me a fair price. This is the 5th mattress I buy at Mattress Firm in Georgetown. It was a good experience overall. I have not received the mattress and protector yet. But I am hoping I will not have any problems in that department.
Response: Thanks so much for the review, Silvia!
Daphne Huang: We were in the store trying to pick up mattress for my college daughter for a long time and Chima has been super patient and helpful with us. He’s superior!
Response: Thanks so much for the review! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Sean Wright: Highly recommend working with Tony. He made our mattress buying experience so easy. He is super knowledgeable and helped us select the perfect mattress! Great customer service skills.
william gould: It was all as smooth as silk ! I’m thrilled to get another Stearns & Foster mattress & will enjoy it for years. The entire experience was excellent ! I couldn’t recommend them more highly. Sincerely, William Gould
Response: Thanks so much for the review, William!
TY: I wouldn't have been able to select the right mattress taylred to me without the guidance, assistance and knowledge of the salesperson. The accessibly made the process very smooth. Thanks Matress Firm!
Response: Thanks so much for the review
Maritza Castro: Chima, the store manager, was fantastic. Since the mattress I was looking for wasn’t readily available, he helped me locate a warehouse that had it and scheduled the pick up for me. He was very courteous and patient. I definitely recommend this store and working with Chima.
Response: Thanks so much for the review, Maritza!
Maria B: Had the best shopping experience ever! Worked with Chima and he was great, listened to all my needs, was very attentive and helpful without being pushy, very nice and professional. Good selection of mattress at the store, I finally found exactly what I was looking for.
Response: Thanks so much for the review, Maria!
Jessica Danielle Wasserman: I came to this location recently to purchase a mattress and did not leave disappointed! Chima took great care and time in showing me all my options, respected my budget, and was transparent with me throughout the process. He is an exceptional salesman and very friendly to the customer.
Response: Thanks so much for the review, Jessica Danielle Wasserman! Feel free to text this number any time and we'll respond ASAP with any inquires you may have.
7. Mattress Warehouse of Washington DC - Tenleytown
Address: 4437 Wisconsin Ave NW #39, Washington, DC 20016
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 537-9353
Business type: Mattress store
Web page: https://stores.mattresswarehouse.com/mattress-warehouse-of-washington-dc-tenleytown-26e094eb4e6a
Near Mattress Warehouse of Washington DC - Tenleytown:
- a 4 meters away chi kung lessons: Cloud Hands Tai Chi
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Mattress Warehouse of Washington DC - Tenleytown: what do users think?
Jeremy Sharp: Jerri was extremely helpful and guided us through a process to pick out a great mattress. I felt no pressure but felt equipped to make good decisions. And she helped us get the mattress set for delivery when we wanted. Great experience!
George Beronio: Had a great experience with Fatima today! She was helpful working through the various options in our price range and she explained the delivery process pretty thoroughly. In stock item should be delivered in two days. And she was able to answer all the questions we had. Best of all: we were in and out in record time. Would shop here again.
Lucretia Risoleo: Jerri was helpful and knowledgeable. She Show me things within my price range and was honest about competitor mattresses. Price was competitive and experience was very good. I came away with three sets of mattresses.
Jordyn P.: My partner and I recently bought a mattress here and the whole process was made very easy by Fatima! She helped us pick out a mattress that we really loved and was very thorough throughout the entire process. I 10/10 recommend :)
Brenda McElveen: Mr Carlence very very professional and he make the trip worth come to and he also very knowledgeable about the mattress. He help to choose high end mattress and best experience is to test the mattress to lay on for yourself. PS REMEMBER TO ASK FOR Clarence E. BEVERLY I PROMISE YOU WANT BE SORRY EVEN ATOMPHERE IS WARM AND PLEASANT.
Richard Miles: Clarence and Fatima were very helpful in explaining the pros and cons of all the mattresses we tried. No pressure tactics, just good advice. Highly recommend.
Katherine Hamilton: We had a great experience with Alan and Jerri, they spent a lot of time directing us to the best mattress for us and were very patient answering all of our questions. We are sure we are going to sleep well with our new mattress!
Cheryl Suchors: Both people who helped us were knowledgeable, pleasant, and honest. We never felt rushed and took a lot of time to select our mattress. They answered lots of questions too!
Pragyan Pokhrel: Fatima was extremely professional and knowledgeable about the mattresses. I bought a queen bed set and I’m very happy with the service
Grace Miranda: My partner and I came in looking for our ideal mattress. Mr. Clarence and Ms. Fatima were the best team; they welcomed us, listened to us, and helped us find the perfect mattress! We had originally bought a nectar mattress online and ended up being disappointed but now we have the bed we need! Thank you!! Highly recommend.
8. Mattress Firm Columbia Heights
Address: 3100 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 552-0623
Business type: Mattress store
Near Mattress Firm Columbia Heights:
- a 4 meters away ethiopian restaurants in: Letena Ethiopian Restaurant
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Mattress Firm Columbia Heights: what do users think?
Andre Rosario: I went in knowing I wanted a comfortable bed and Calvin helped me find it! He was extremely respectful, accommodating, and understanding of my needs. He also did not pressure me into one option or another and gave me time to figure out what worked best for me. I’m really excited for many nights of restful sleep on my new bed!!!!
Response: Thanks so much for the review, Andre!
Mais K: I had a really hard time coordinating with them to get my order delivered, they always had the wrong information, never submitted my order number, etc and would falsely tell me each day my mattress was going to be delivered. This store is messy, and untrustworthy.
Jonathan David Criswell: I went into Mattress Firm in DC with my partner to find a mattress for our new apartment. This was actually my first time buying a new mattress, and I was skeptical about spending very much money on one. However, the mattress we found is fantastic! The person helping us, Calvin, was very knowledgeable and friendly, patiently answering all of our questions. He also helped me find a pillow that is much better than the one I've been using. Calving was fantastic, and I'm really happy with our service.
Response: Thank you for your feedback. We highly appreciate it.
JaNice Howard-Palmer: Calvin was knowledgeable about what I wanted. It took less than 30 minutes to complete everything. I'm happy with my purchase and will definitely be back.
Response: Thanks so much for the review, JaNice!
Stephanie Teagarden: I came in this week originally looking at one of the mattress in a box that they carry in the showroom in hopes of trying it out before purchasing in and was so thankful that I did because the mattress was not at all what I was looking for! Calvin did a fantastic job of helping me find exactly the right type of mattress I was looking for that was perfect for my needs. He was extremely personable, and gave me plenty time to weigh my options. I was able to get my mattress delivered the same week and they were able to take away my old mattress with no trouble! When I had a question about my delivery Manny was able to handle everything extremely quickly with no difficulty. I 100% recommended checking out the Columbus Heights showroom! I wish I had stopped by sooner.
Response: Thank you for your feedback!! We are always here to help!!
Pooja Mehta: Calvin was amazing!! He’s knowledgeable and very friendly. He helped us find the right mattresses for ourselves and our guests.
Response: Thanks so much for the review, Pooja!
A Tatum: I ordered a queen plush end of 2/21 and received it within a few days. However after 3 weeks I determined I wanted to exchange. I called and Manny assisted me efficiently. He had me come back in, recommended other mattresses to lay on to try out. I went with a medium plush of another brand, which was more firm, it cost slightly more but he managed to do an even exchange and I got the new mattress delivered in two days! At the Same time they swapped out for the old one. They were very understanding that you need some time to adjust to a new mattress and don’t always get it right on the first try. I did have to pay for the delivery fee though. At the time I shopped they were offering a free adjustable base so all in all I got a great deal.
Response: Thank you for your business and we appreciate the feedback !!
Keri Stoever: My husband and I went in with an idea of what kind of mattress we were looking for and were met with the amazing service of Manny Garcia. He showed us the model we were looking for, along with some other options, and we were able to quickly make a decision and buy our mattress. If you're in the area and in need of a mattress definitely go see Manny!
Response: Thank you for your business we appreciate your feedback !
Ronald Bright: Yes mattress firm.is right on the savings I have a foam doze mattress queen prime now I sleep 💤like a king 🤴now I have a headboard coming my way. Thanks Columbia hts.and Logan circle #179032
Response: Thanks so much for the review, Ronald!
Tomi Olamigoke: The selection is good but this review is about the people. Specifically Calvin Terrell who went above and beyond during purchasing. Helpful throughout and without an ounce of pressure. Then the gentlemen who delivered the mattress, were fast and professional. Perfectionist and quick. I'm a satisfied customer.
Response: Thank you for your feedback , We highly appreciate your business !!
9. Mattress Firm Old Town
Address: 821 S Washington St, Alexandria, VA 22314
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 549-3193
Business type: Mattress store
Near Mattress Firm Old Town:
- a 11 meters away Stores to buy dishwashers: M & M Appliance & Vacuum
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Mattress Firm Old Town: what do users think?
Jessica Glass: Rachelle was absolutely incredible to work with. Very knowledgeable without being pushy! She helped us find the perfect mattress and for a great price. Could not recommend her enough!
Response: Thanks so much for the review, Jessica!
Morghan Roberts: My fiancé and I had never been mattress shopping and we visited this location without a single clue what we wanted. Lilly was absolutely amazing! She helped us find the perfect bed and the entire time was so kind and had such a sunny disposition. I would highly recommend this location and Lilly to anyone looking for a new bed. She made the experience feel like a movie.
Response: Thanks so much for the review, Morghan!
anne donohue: Nams is so pleasant to work with. He easily helped me find a mattress based on the specifics I gave him. He is knowledgeable, efficient and friendly. I would recommend him again and again.
Response: Thanks so much for the review, Anne!
ELLEN KLAVAN: I had a very positive experience ordering a "bunkie board" to go under my mattress. The sales associate was helpful, efficient and warm.
Response: Thanks so much for the review, Ellen!
Crystal Parker: Mr.Vernell Simon was very helpful and knowledgeable about the mattress my mother needs due to her health situation so she has special needs for a bed that can hold her and move around. I will be back very soon !
Response: Thanks so much for the review, Crystal!
Rachael Langdon: We had an excellent experience at the Old Town store. Racheal was very attentive to what we said about our issues with our current mattress and helped us select a much better fit. We were concerned that we would have to wait weeks or months but delivery was within 48 hours. Very happy we decided to stop in.
Response: Thanks so much for the review, Rachael!
Andrea Smith: Phenomenal experience. The staff was extremely knowledgeable and helpful. I will be sure to purchase all my mattresses here!
Response: Thanks so much for the review, Andrea!
Adeola Olowude: Went in today looking for a bed and Adewale was awesome! He was very kind and attentive, even though there were several customers and obviously very knowledgeable about beds and sleep. Thanks to him, we were able to find a bed and pillows we love at a good price. It was a great experience!
Response: Thanks so much for the review, Adeola!
Mark Cortes: James was great! Fast friendly and efficient service and very knowledgeable of the products. We found exactly what we wanted and were in and out in no time, thanks James!
Response: Thanks so much for the review, Mark!
Elizabeth Maughan: Adewale did an excellent job helping us feel relaxed and take our time trying out mattresses. Rather than push us towards the most expensive, he encouraged us to try several similar options. While we still bought the expensive one, I felt more confident in our purchase, knowing we were getting exactly what we wanted.
Response: Thanks so much for the review, Elizabeth!
10. Mattress Firm Pentagon Centre
Address: 675 15th St S Suite A, Arlington, VA 22202
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 382-6496
Business type: Mattress store
Web page: https://www.mattressfirm.com/stores/va/arlington/mattress-stores-arlington-va-22202-9656.html
Near Mattress Firm Pentagon Centre:
- a 67 meters away caviar stores: Costco Wholesale
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Mattress Firm Pentagon Centre: what do users think?
Lisa J: Jim was very helpful and set me up with what I needed! I’m looking forward to receiving my bed. My only complaint was that I wish the showroom had a few more of the beds I saw online available to try out.
Response: Thanks so much for the review, Lisa J! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Donald Delauter: Amani is great. We told him what we were looking for, and he showed us exactly what we wanted. Several options. Great customer service by this gentleman.
Response: Thanks so much for the review, Donald Delauter! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Ana Carla Di Grigoli: Excellent service. I received warm welcome and proper explanation for each of the different options. Thank you so much for the help! I can properly sleep now 😁
Response: Thanks so much for the review, Ana Carla Di Grigoli! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Cynthia Hinnant: My experience at the Mattress Firm Pentagon Centre was a pleasant and quick experience. The salesman was very knowledgeable and directed me towards items of interest based on my request. He was very forthcoming on sales and incentives that were applicable to my purchase options. He shared warranty information applicable to my purchase and reviewed everything to ensure my satisfaction with my choices; also scheduling delivery and setup for expedited and convenient time. I was thoroughly impressed with my experience.
Response: Thank you for your great review! If you need anything further, we're just a phone call away.
Vonda Bell: Almost 3 years ago I wasted way too much money on a Sleep Number bed which turned out to be a glorified air mattress. In the market for a new mattress and a good night's rest, I stopped by Mattress Firm after leaving Costco (the store is right next to Costco). Birama was my sales associate and he was awesome! I got a great deal on the perfect mattress, and it even included a free adjustable base. Stop by to see him if you're in the neighborhood. The store is fairly new and very nice. The people are wonderful and the prices are even better!
Christina Ascani: Amani was kind, patient and super helpful during my mattress purchase experience. I would highly recommend this store compared to others in the area. Selection is bigger and customer service is top notch!
Response: Thanks so much for the review, Christian Ascani! Feel free to call us any time and we'll respond ASAP with any inquires you may have. This holiday season you give yourself the gift of sleep. Sleep Well, live well. Thanks
Cole Fairbanks: Had a great experience here! I was able to match the price online and left knowing I got the best deal. Free delivery made it easy and as someone with back issues, this mattress definitely helped.
Deb Miller: Very friendly staff. Very knowledgeable. Did not pressure us to buy more expensive or above our budget. Showed us many brands and price ranges. We bought new mattress and box spring
Response: Thanks so much for the review, Deb Miller! Feel free to call us any time and we'll respond ASAP with any inquires you may have. This holiday season you give yourself the gift of sleep. Sleep Well, live well. Thanks
Welton Gatewood: My wife and I went to Matress Firm at Pentagon City Centre and were helped by Amani. He is truly a sleep expert who is extremely knowledgeable about everything related to sleep. From the matresses to sleeping positions, sheets, temperature, elevation, materials and everything else. In addition to his knowledge he was very professional and patient in assisting us with making our decision. Go to this Matress Firm and ask for Amani. He will definitely get you on the right matress and make your nights as restful as can be.
Response: Dear Welton, thanks so much for the review! Feel free to call us any time and we'll respond ASAP with any inquires you may have. We wish you and your family a wonderful holiday season.
Norman Loayza: Birama, the customer representative or sleep expert, was knowledgeable, understanding of my particular needs, and friendly. I got two great mattresses in a relatively short visit, and I look forward to receiving them as agreed. Thanks, Birama!
Response: Thank you for your great review! If you need anything further, we're just a phone call away.
11. Saatva
Address: 1714 14th St NW, Logan Circle, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 964-5600
Business type: Mattress store
Near Saatva:
- a 5 meters away medical equipment shops in: Lenox Medical Supply
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Saatva: what do users think?
Fr R: The professionalism and customer service we experienced at Saatva were OUTSTANDING. The manager, Jay, took the time to listen to our needs, gave us a quick tutorial on how the mattresses are made and walked us through all the various options that they offer. We were really impressed with the quality of the mattresses and bedding. HIGHLY RECOMMEND.
V B: The Saatva staff is exceptionally professional and helpful, especially the manager, Jay. I am so happy with and highly recommend the sheet set from this store. The sheets feel luxurious, they are so soft and stay on the bed despite my continuous movement and they fit my bed perfectly! I highly recommend this Saatva store and purchasing their sheets, you will love them! 🙏🏾
Nina Prescott: Visited the store on Saturday, 06/02 with my husband. STORE/SHOWROOM: Beautiful! Plenty of product to see and try. PARKING: Terrible! We came from Virginia and spent more time driving around trying to find where to park then in the store. Since this is the only location in the DMV, I suggest that the store provide guidance on the website on where to park. Street parking is impossible to find as it is reserved for residents and has a ton of restrictions. Perhaps even comp paid parking if making a purchase. CUSTOMER SERVER: Terrific! Monique helped us. She was professional, knowledgeable, and friendly. PRODUCT: Great products. We bought a Saatva mattress for our guest room almost a year ago and just bought a bed and mattress for our main bedroom. Hopefully, delivery will be ahead of schedule like it was with our first mattress.
Stephanie Cary: Excellent no pressure service and super comfortable mattresses. The showroom is clean and spacious. I'm so glad I came upon this brand and was able to try them out in person. I will probably be getting one to replace another new mattress from a popular brand that isn't working out for me. I haven't decided which one yet since they're all so comfortable, but I'm already looking forward to a great night's sleep.
Joseph Goldberg: We had read many reviews of mattresse and in the process of making our decision when we visited the Saatva store. The store had only been open for only a few days. Saatva's staff answered all of our questions regarding the construction of the mattress, its cost, and delivery. We were comfortable with the transaction, the delivery and have been quite pleased with the mattress itself. We recommend them strongly. Joe and Dody Goldberg
Melissa Orlov: Loved that I didn't have to guess whether to get the classic or plush version of their mattress! Thanks, Saatva, for opening a store. And customer service folks were quite nice and helpful. And I ordered in DC, as I happened to be there, but will be delivering mattress to other side of the country, which wasn't an issue since they are an internet-based company first and foremost. Overall, a good. experience.
K. O'Keefe: We had been shopping online and were excited to learn that Saatva opened up a store in DC. We visited the first week and had a great experience. The sales person was informative, but not pushy. She was patient as we tried out nearly every king in the store. We purchase the HD King. We were told it wouldn't arrive for three weeks and were pleasantly surprised when it arrived in about 10 days. The delivery company kept us very updated and arrived on time. We've had less than a week in the new bed but so far it is a dream.
Cass Bar: Exceptional customer service and knowledgeable staff. Specifically, the store Manager. I didn’t plan on making a purchase but walked out with FOUR pillows!! 😊😊
D. Francois: The look and feel of this location is amazing, the staff is great, friendly and very approachable. Compliments to the manager Jay and his wonderful staff!!!
Marian Monchais: The staff was great and very helpful, especially the manager, Jay.
12. Casa Furniture - DC
Address: 3457 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 758-2589
Business type: Mattress store
Web page: http://www.casafurniture.com/
Near Casa Furniture - DC:
- a 6 meters away furniture shops in: Brown's Furniture
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Casa Furniture - DC: what do users think?
Breanna Fogel: bought a couch from this company earlier this week. it was supposed to be delivered tuesday or wednesday. then we got a call saying it would be delivered today, thursday, at 4:30. it’s now 7:09. still no couch. if not received by saturday, i’ll be taking my receipts to the bank and filing a fraudulent dispute.
J W: Last purchase I made was pressure into getting and never likedSet of collectors
NIKKI HARRIS: I just tried calling the store on 14th Street to let them know my internet server isn't letting me access the website due to security certificate expired 25 days ago. That makes their website unsafe for personal info like credit card numbers, bank accounts, messages etc. could be hacked from people's devices. The lady whose name is, Clarissa answered the phone, I talked for maybe 20 seconds before she asked me to hold on. She proceeded to take another call. She didn't press mute or actually put me on hold because I could hear her entire conversation. She spoke in Spanish during that call and it was more than the time she even listen to what my concerns were. I hung up because I didn't want to continue to listen to her talk to another caller. Furthermore, I don't understand a lot of Spanish. A professional should have finish helping me or answer the other call and put them on hold and continue helping me. Lost a potential customer🙄
Rashaun Parks: They don't speak English at all. I mean... I'm OK if maybe you could speak enough English to sell me the bed.
Kimberly Caldera: Good price but quality sucks my mattress is so hard it’s uncomfortable.
Amor Furniture: Best of the best for price, price and quality. For real, best secret in D.C.
Ashley Gudiel: (Translated by Google) Very bad, the boy who answered me treated me very badly, he just wanted to make an order for a bed and he told me that he didn't have time to talk to people who don't speak English and being Latino, then he told me to do it online and I did, but now They tell me that they no longer have. The bed is available and they can't return my money and I call on Tuesday. And now Thursday again and what they do is cut (Original) Muy malos el muchacho que me contestó me trato muy mal solo quería aser una orden de una cama y él me dijo que él no tenía tiempo para hablar con personas que no hablan inglés y siendo latino luego me dijo agalo en linia y lo ise pero ahora me disen que ya no tiene. La cama disponible y que no me pueden regresar el dinero y yo llame el martes. Y ahora jueves de nuevo y lo que asen es cortar
Vero Duran: (Translated by Google) Poor quality on July 20 I bought some furniture they looked good but after a few days when I brought a visit to my house three of my friends sat in a three-person furniture and painfully broke one of the seat mattresses, now I try to contact me with them with test photos and my receipt and what they doubt me is that it cannot be done (exchange) I do not recommend anyone to make purchases in this place. (bad place to shopping) (Original) Mala calidad el 20 de julio compre unos muebles se miraban bien pero al pasar unos dias cuando traje visita a mi casa tres de mis amigos se sentaron en en mueble de tres personas y penosamente se rompio unos de los colchones de asiento ,haora trato de contactarme con ellos con fotos de prueba y mi recivo y lo que me ducen es que no se puede aser( exchange ) no recomiendo a nadie hacer compras en este lugar. ( bad place to shopping)
Damaris Pernia: (Translated by Google) This has the three B good pretty and cheap. This is the best place to buy furniture for your home, they are the best in quality and in prices, I really recommend them, I recommend it, everyone should come. (Original) Esto tiene las tres B bueno bonitos y baratos. Este es el mejor lugar para comprar muebles para tu hogar son los mejores en calidad y en precios se los recomiendo de veras se lo recomiendo todos deben venir😃😃😄
Caroline CC: (Translated by Google) No responsible and are only excuses because to date I have not received my order. I neither recommend it nor would go shopping at this store. (Original) Nada de responsables y solo son excusas porque a la fecha no he recibido mi pedido. Ni lo recomiendo ni volvería a ir a comprar a esta tienda .
13. Mattress Warehouse of Bethesda
Address: 6930 Wisconsin Ave, Chevy Chase, MD 20815
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (301) 656-1570
Business type: Mattress store
Near Mattress Warehouse of Bethesda:
- a 6 meters away verizon Shops: Verizon
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Mattress Warehouse of Bethesda: what do users think?
J. Jackson: Just relocated to Maryland for work and needed to purchase a mattress for my apartment. Initially, I put Googled Mattress Firm and because of the construction on the road I missed my entrance. I was going to make a block and come back to it, but not even a block away I noticed Mattress Warehouse with convenient parking and easy entrance and exit from the street. The sales associate, Nancy I believe was her name, was amazing. She is extremely knowledgeable, professional and courteous. I didn't feel pressured, and she took the time to ask me what I was looking for in a mattress. I couldn't beat the price which included setup and delivery. Awesome service, awesome value. Thank you so much for making my mattress search easy and seamless.
Catherine Chakola-Thomas: Thank you for a great mattress purchasing experience! Nancy was friendly, knowledgeable and efficient! You can tell she has been doing this for a while and knows bed from bed. She knew exactly which beds to take me to based on our preferences. I was in and out in 30 minutes and beds were delivered the next day! Wow!
Andi Sacks: We had a very positive experience shopping for a bed at Mattress Warehouse. The salesman, Ed Levy, was extremely knowledgeable about the various makes, models, and materials used in every mattress. And our order was ready to be delivered the following day! I wouldn’t hesitate to highly recommend Mr. Levy and the Mattress warehouse in Bethesda
Phyllis Stallone: We had the most helpful saleswoman! She was so knowledgeable, practical and truly so kind. My daughter bought a mattress and she took her sweet time. The woman was extremely patient and answered all of her questions in detail. It was a great experience and I will definitely go back to her when I need another mattress.
Peter Klesta: Sam and Nancy did an excellent job helping me with my purchase my new mattress. Both are very knowledgeable about the products. I did not feel pressured or rushed into the sale; everything was explained clearly upfront to me in a professional manner from the cost of everything to when the mattress would be delivered. On top of that Nancy has great people skills and is very entertaining. She later helped me quickly update the mattress delivery date and find the perfect pillow I was looking for for a long time. All of these made a great shopping experience! :)
fines: Sam was fantastic, took the time to understand what I needed, and worked with me to find the best product. Very helpful and understanding. Would definitely use again. Highly recommended!!!
Michele Mayor: Nancy was amazing. She took care of my family and I that just moved to MD. She gave us an AMAZING price for 2 mattresses. Also, my daughter was asleep and she let her sleep on one of the mattresses. She was so hospitable. I won’t refer elsewhere! SHOP HERE!
Response: Thank you for the great review, Michele. We're so happy to hear Nancy was able to help you find just what you needed. Thanks for choosing Mattress Warehouse. Sleep Well!
Nicole Prairie: Nancy was such a wonderful help. She assisted in choosing the best mattresses and was just a pleasure.
Kailah Matthews: Nancy was so patient and helped me to find a mattress in my budget that was also comfortable. I would highly recommend this location to anyone in the DC Metro area! :)
Alicia Mays: Sean and Nancy were great! Sean provided great customer service and helped me to make the process of purchasing a mattress very simple.
14. Mattress Firm Wisconsin Ave
Address: 7020 Wisconsin Ave, Bethesda, MD 20814
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (301) 656-2941
Business type: Mattress store
Web page: https://www.mattressfirm.com/stores/md/bethesda/mattress-stores-bethesda-md-20814-8618.html
Near Mattress Firm Wisconsin Ave:
- a 11 meters away verizon Shops: Verizon
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Mattress Firm Wisconsin Ave: what do users think?
Qaren Q: I came in to find a mattress with comfort and support given my back pain. Carlicia was patient and kind! She talked me through multiple options and gave me a realistic breakdown of the pros and cons of each choice. I also got to try out each option. I’m excited to receive my new mattress and enjoy more restful sleep. Definitely check Mattress Firm out!
Response: Thanks so much for the review, Qaren!
Corin Morales Bouma: Carlicia was wonderful and patient! Helped us grab a twin for the guest room ans made our shopping experience very pleasant with a mellow and non pushy demeanor and hooked us up with what we needed. Easiest matress shopping experience I've had.
Response: Thanks so much for the review, Corin!
Flávia Magalhães: Amazing costumer service experience! I arrived at the store and Carlicia was super helpful on explaining all the different mattress and boxes and adjustable bases! With her help in less than 10min I chose which combination I wanted and she was super fast on making al the admin paper work for the delivery and the best price combination according to the company's policy of course! Great costumer service experience, it made enjoyable buying a mattress! Thank you Carlicia!
Isabella Small: I thoroughly enjoyed working with Emily at the Mattress Firm. She provided careful insight to the unique features of each mattress and helped me figure out which one would be best for me. I appreciate her time and patience while I made the final decision.
Abel Walelu: I went to purchase My first mattress yesterday to the location in Bethesda. Before heading there, i called the location and Fazil picked up. He’s a very pleasant gentlemen and listened to my requirements carefully and told me to come in. He kept his word and didn’t disappoint. There were a variety of mattresses and he gave me a great explanation on each so I can make an informed decision. I took advantage of the deal they were having at the time and bought my mattress! I’m pleased with my experience. If you’re looking to purchase a quality mattress at an affordable place, go to Mattress firm in Bethesda and specifically ask for Fazil!! Very pleasant man with an excellent customer service!
Barry Hillenbrand: In the past, going to buy a mattress was like going to a used car lot to buy a car: a lot of high pressure, bait-and-switch, and needless confusion. I was not looking forward to the experience. But this trip to Mattress Firm and the calm, reasonable and knowledgable help from Stefany C. made it all very easy and rewarding. She is a terrific guide through the maze of mattress buying. Couldn't be easier. So thanks.
Imani Ladson: Tamsir was very helpful from the moment I walked through the doors to sitting down to make my purchase. I feel that he helped me settle on the right mattress style for me, and at a great price for the quality. I’m looking forward to having better sleep! Thank you!
Compass Concierge: Sam was a great and valuable help in assisting us with our purchase. Buying a mattress that you'll have for 10+ years is a big deal and you need someone that is knowledgeable and caring - Sam was both. He was very patient with us as we tried all of the many options. We were also very price conscious - so we compared all of the online selections to make sure we were getting a fair price. There again he was great at helping us ensure that we were comparing apples to apples so we could make an informed decision. He has a great personality and a credit to his store.
Danielle Adamson: There are simply not enough good things I can say about my recent experience with Mattress Firm! It was an absolute pleasure working with Tamsir from start to finish. In addition to being professional and accommodating, he was knowledgeable, fast, efficient, and customer-centric. As soon as I walked through the doors, I was immediately greeted and assisted with selecting a mattress, making the process quick, seamless, and enjoyable. The delivery and installation process was just as fast and easy! The delivery men literally took five minutes to install my bed and accompanying electronic equipment. It has only been a week since my mattress arrived, but it has been a great addition to my home so far. My mattress is soft, comfortable, and fit just for my sleep preferences and style. Before purchasing my mattress, I would have difficulty sleeping with aches and pains, often waking from my sleep in the middle of the night multiple times each evening. Since purchasing my new mattress, I can easily fall asleep, and when I wake up in the morning, I don’t want to leave the bed due to the comfort and ease of my mattress. When I finally have to leave my bed each morning to start my day, I feel energized, refreshed, and ready to take on the day! Needless to say, I highly recommend Mattress Firm for your mattress needs.
Genesis Zapata: I walked in and was greeted by Tamsir, he was really nice and energetic. I told him my budget and told him I didn’t have much wiggle room. He tried his best to keep me within my budget and get the best bed possible as well. He took care of me and got me an amazing deal! I would recommend to come see him whenever you are mattress shopping (it’s better to feel the mattress in person rather than to buy online).
15. Avocado Green Mattress - Natural & Organic Mattresses - Georgetown
Address: 3336 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (657) 385-8849
Business type: Mattress store
Web page: https://www.avocadogreenmattress.com/
Near Avocado Green Mattress - Natural & Organic Mattresses - Georgetown:
- a 5 meters away second hand living room furniture: Design Within Reach
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Avocado Green Mattress - Natural & Organic Mattresses - Georgetown: what do users think?
Jen Blondo: I have been researching mattresses for two years now and finally decided to take the plunge and place an order with Avocado. I had gotten a quote a year ago and they told me the quote would not expire, and true to their word they kept the same prices, which saved me a significant amount of money! Kayla was very patient in answering my many questions, and helped me pick out the right foundation for my mattress. She was so nice and friendly, and patient with me as I asked question after question. I have very much appreciated Avocado's "no pressure" approach, especially since it was a year ago that I did a video call to prepare for the purchase and they put together the quote, but I didn't make the purchase for 12 more months!! I'm excited for my products to be delivered in a few weeks.
Response: Good afternoon, Jenn, and thanks a bunch for coming back after a year! We are pleased to have made such an impact and that you were able to make the decision to choose Avocado Green for your sleeping needs! We could not be more grateful and truly look forward to providing you with restful sleep for many years to come! Also, Kayla will be sure to hear of your review! Thanks again!
Bretton Woods: We liked Avocado’s mission and vision and purchased our Avocado mattress in April of 2020. Within the first year we could both see and feel depressions in the mattress which began impacting our sleep quality. After checking the Avocado warranty, we found the 1-inch deep depressions in our mattress did not meet the 1.5 inch requirement for replacement. We have followed Avocado's instructions, our bed meets the criteria laid out by the company, and we followed the rotation schedule. Yet the problem persists. This was a well-thought out and expensive purchase, but the product itself has not met our expectations for durability. We appreciate that the mattress comes with a 25-year warranty, but given that we had issues in the first 12 months, clearly we won't have it nearly that long, which is a real shame. This occurred despite rotating the mattress according to Avocado’s designated schedule. After reaching out to Avocado in July of 2021, the company provided us with a mattress topper to assist with the problem. While it did help initially, the mattress topper eventually conformed to the shape of the mattress, with the same depressions. Although we appreciate the efforts, it doesn't solve the problem of an expensive mattress having two major divots that impact our sleep.
Response: Hi there, Bretton and thank you for reaching out to us! We are sorry your mattress is experiencing depressions and we would love the opportunity to connect and see what can be done to get you sleeping comfortably again. It certainly sounds like you are following all recommendations and it could just be a defect, which is rare but does happen. Regardless, we would like to get to the bottom of it. :) Please reach out with your order information via Facebook or Instagram chat so we can get the ball rolling. We hope to talk to you soon!
Jane Stallone: This is my second order purchase from Avocado. My first purchase was about two years ago. In both shopping experiences the chat support team was extremely knowledgeable and very friendly and helpful. The team has help me put together the best packages that work for me. The Avocado Green mattress has gotten numerous number one ratings and I know why. It's the perfect combination of supportive and comfortable. The available frames are all beautiful - you can't go wrong here. I HIGHLY recommend the in home white glove delivery - its worth every penny! You'll sleep well on an Avocado mattress!
Response: Hi, Jane and goodness, thank you for such an amazing review! We are pleased to assist you again and couldn’t be happier to hear that you are sleeping so well! We appreciate your loyalty and look forward to getting you your second mattress! Best days and sleep ahead!
kirsten cukor: Great experience with the employees here. We had a small hiccup with the original order, but the team was great to work with and helped resolve the issue quickly. I do wish they had a phone number, because I had to stop in the middle of a move and drive to Georgetown, but that's a corporate issue. The team at this site is fantastic.
Response: Hello, Kristen, and thank you for your honest feedback. It is wonderful to know that despite the small hiccup, our team was able to pull through quickly to resolve it. We are grateful for your patience and faith in Avocado. Best days (and sleep) ahead.
cecelia nowack: I was really excited for the indigo duvet cover that I purchased but when it arrived I noticed there was stitching coming out everywhere and spots where the stitching was just really bad (chunky as in the same spot was sewn over back and forth multiple times randomly, not straight, coming apart, etc.). I really appreciated the super quick customer service and sending me another duvet cover right away, however, the second duvet that came had a hole/tear in the bottom. Im really disappointed because I like what the company is doing but I just expected better quality/QA for a $350 duvet cover.
Response: Hello Cecelia, and thank you for reaching out and giving us an idea of what is happening with your duvet cover. We are sorry that there have been multiple quality issues and it would be our pleasure to get you a replacement. A member of our team will be in touch with you today to make this right! Talk to you soon!
Dmitry Lavnik: Amazing experience purchasing a mattress. I would highly recommend going to this store if you need a new mattress. Dean was very helpful, answered our questions and sent a follow-up to ensure we were completely satisfied with our new mattress.
Response: Hi, Dmitry. Thank you so much for visiting and we hope you stop in again some time.Cheers to many, many nights of restful sleep! :)
John Sedlemyer: A beautiful and unusual space, between Cady's Alley and M Street. It's quite large. Sales people are friendly and helpful. No pressure. Lots of beautiful beds and furniture. Really a great mattress shopping experience.
R H: Incredibly welcoming and gracious staff. The moment I walked it I felt welcome and valued, even though I was just browsing. I wish all shopping experiences were this pleasant. I will come back just to have the customer service experience again!
Response: Hi, R H. We so appreciate you stopping into our Experience Center and even more pleased that you had such a wonderful time. We can not wait to share this feedback with our team and truly look forward to seeing you again! :)
Todd Z: Avocado has lots of growing pain with their expansion. Once they realized there was an issue with my order they quickly got resolvedMattress is incredible
Response: Hello, Todd. First, please accept our sincerest apologies that the communication has been below expectations. We certainly aim for excellence in service and would love the opportunity to get in contact to make this right. Thank you for bringing this to our attention and a manager from our Customer Experience team will be in touch today.
S S: Organic and sustainable mattresses. I love their adjustable bases and luxe mattresses.
16. Mattress Firm Downtown Silver Springs
Address: 8701 Colesville Rd, Silver Spring, MD 20910
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (301) 585-1890
Business type: Mattress store
Web page: https://stores.mattressfirm.com/md/silverspring/mattress-stores-silver-spring-md-9091.html
Near Mattress Firm Downtown Silver Springs:
- a 25 meters away sushi buffet in: Sushi Jin Next Door
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Mattress Firm Downtown Silver Springs: what do users think?
Angie Tvarozek: Went to the Mattress Firm in Downtown Silver Spring during Memorial Day weekend and left with a mattress that my husband and I LOVE. We worked with Manny, who walked us through the store and let us try several mattresses. Manny listened to what our (very different) needs for sleep were and curated a whole experience based on that. We appreciated his honesty, attention to detail and, most of all, his patience and understanding because mattresses are an investment, honey! We never felt pressured to make a decision on the spot but because we had such a thorough experience, we were able to decide at the store. Manny even helped us adjust the order after we decided the next day that we wanted to add an adjustable base to our purchase. Now, my husband and I are getting some of the best sleep we've had in years. It's definitely worth checking out mattresses in-person and I'm glad we chose this location.
Response: Thanks so much for the review, Angie Tvarozek! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Tim Lo Monaco: Part of this 5 star has to go to the fact that my wife and I actually agreed 100% on the bed that we wanted. Still we went in there and they do a proper assessment to see what your bed style would be and then you try a number of different beds. Good experience. I wish it went a little faster since I was afraid my kids would destroy the place as we went through the process and tried beds but otherwise can’t complain.
Response: Thank you Tim
Deborah Natale: I had such a wonderful time purchasing my mattress. The new remodeled store in Silver Spring is so nice, Manny worked with me to find the best mattress for me. He is so kind, well informed, patient and I felt comfortable with him. I was there at least 2 hours trying them all out. They have the best selection to choose from. I'm taking delivery today on a blush, adjustable bed at a super price. Go say hi the manager Tamsir Jobe has been with them for over 15 year's, truly a great guy. Thank you both for helping me to decide on my New mattress, it was fun!
Response: Thank you for your review
Donna Chin: Salesman was friendly and personable. They didn't have the mattress that we wanted on display for us to try out. The mattresses there were out of our price range. They will have to order the mattress from their warehouse, and we have a trial period to try it out.
Response: Thank you Chin
Kaytee Wisley: This was my first time purchasing a mattress as I just moved to the area and I had a really great experience! I had no idea what I was looking for but Tamsir walked me through what mattresses were best for my sleep style and then helped me pick one within my budget. They also had a really great sale going on, so I spent less than I was expecting. Definitely recommend buying a mattress from here, especially if you get to work with Tamsir!
Response: Thank you for your review
Akilah Brown: Job was the salesman that sold me my new “12 memory foam mattress. He was very detailed and patient with me thought out the selection process. 4/5 stars as I am still “breaking in the bed” nonetheless, the service was stellar !
Response: Thank you for your review
David Roman: Stefany was very informative and helpful during the process. We bought a purple Hybrid 3 and look forward to our new mattress. Silver spring MF is a great place to purchase.
Response: Thank you for your review.
Amanda Hinojosa: Both the sales people on the floor were friendly and helpful. They knew their stuff, asked the right amount of questions, weren’t pushy, and were patient while we explored different options. Highly recommend.
Response: Thank you, Amanda,
nadia alsamadi: Tamsir was awesome and helped us find the perfect mattress that fit our budget for a cross-country move. Would definitely recommend!
Response: Thank You Nadia.
d. abrams: I was buying a bed for my mother. I was greeted as soon as I walked in. My salesperson was friendly and knowledgeable about the products. She listened an assisted me in making my selection without and high pressured sales tactic. I was very pleased with my experience.
17. west elm
Address: 1728 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 986-2165
Business type: Furniture store
Near west elm:
- a 8 meters away ps4 second hand: Crown Pawnbrokers
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west elm: what do users think?
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Ms.: I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
MIchael Wright: Prices are unnecessarily high, since the doors are left open during warm weather, thus requiring more energy for A/C,, which also incrementally contributes to climate-changing emissions. So, not the shop for customers who either don't like higher prices or want to help the environment.
Angela Garcia: STAY AWAY FROM WEST ELM. It's customer service is the worst, they won't ever deliver your items on time, they won't care and won't do anything about their mistakes with your order....it is just not worth it. I have received the wrong item TWICE (which honestly I don't understand how they can mess up the size of a piece which is clearly stated in their website other than it should have never been offered there in the first place because it doesn't exist). Now I'm stuck with an item which is not the one I ordered, and west elm won't care to pick it up and complete the return. THIS BRAND IS A JOKE.
Joe C.: Thus far, we've had nothing but a good experience working with west elm. The store associate we worked with was knowledgeable, professional, and personable, and really helped us choose the best option for our apartment. Our furniture won't arrive for a while, but we'll eagerly await it! The store itself was clean and well-organized.
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.
Sarah Gunel: Customer service was super here! All of the sales associates were helpful, but not pushy. They were also pleasant (happy). After we returned home from our shopping, I realize that I left my daughter's hat there. I called and the woman who answered the phone said she would mail it to me. I was incredibly impressed with their customer service. I would definitely return to this store!
18. Mattress Firm Potomac Yard
Address: Center, 3925A Richmond Hwy Bldg 15, Alexandria, VA 22301
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (703) 519-3834
Business type: Mattress store
Near Mattress Firm Potomac Yard:
- a 95 meters away car roof upholstery: Jack Taylor's Alexandria Toyota
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Mattress Firm Potomac Yard: what do users think?
KB: The wife and I had just moved to DC. Unfortunately our mattress did not arrive, because the moving company somehow lost it. So I went driving around at like 8pm trying to find one for a reasonable price, and this store was about my third stop. The owner Nagendra was great! He set us up with a very nice mattress for a hugely discounted price, and even helped me load it onto my car... Nice clean, safe location with parking, good selection, good prices, and nice people. Highly recommend.
Response: Thanks so much for the review, KB! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Jason Munson: So I stopped by Mattress Firm looking for a quality mattress for a decent price and before I know it, Bro Abdul not only educated me on the different mattress options but he was extremely resourceful with providing the science and technology of his craft. I left with my first adjustable mattress at a cost lower than I initially budgeted. I even purchased a few Gel pillows and other bedding material. Bro Abdul is the man and I appreciate his time as a professional. Bro Abdul worked diligently to make sure I was completely satisfied before I left. Go see Bro Abdul and you will not be disappointed. “TRUST ME” if you don’t trust anyone else!
Response: Jason, We appreciate your wonderful review. We're thrilled you had such a positive experience with Mattress Firm and Abdul. we look forward to seeing you in the future for your bedding needs.
Damon Swisher: This store was conveniently located nearby and had great reviews. When I went in, I was pleasantly greeted by Nagendra, the Sales Expert, who was happy to help us find a bed frame for our queen bed (our previous bed frame was broken). If you are in the market for beds or accessories, this is the place to go!
Response: Thanks so much for the review, Damon Swisher! Feel free to call us any time and we'll respond ASAP with any inquires you may have. This holiday season you give yourself the gift of sleep. Sleep Well, live well. Thanks
Angel Medrano: Nagendra really helped us with our comfortable king size mattress, with an affordable price also including delivery. He also helped accommodate with our situation. This location is very well recommended if you’re looking to buy any affordable comfortable mattress
Response: Thanks so much for the review, Angel Medrano! Feel free to call us any time and we'll respond ASAP with any inquires you may have. This holiday season you give yourself the gift of sleep. Sleep Well, live well. Thanks
Evelio Perez: We came late and we were looking for a great deal in a mattress. A gentleman by the name of Nagendra really took his time to explain things to my wife and I. We even got a demo of the adjustable bed platform. We settled on a less expensive mattress as it is only a temporary solution for us, but we were really happy with the outcome and the attentive service we received 5 out of 5!
Response: We are grateful for your 5-star rating and feedback. We appreciate your trust and business, and please keep in mind that we are available to assist you at any time. All you have to do is text or call our store's live support line. Your new sleep system will help you to unjunk your precious sleep while preserving your health and happiness.
David Knupp: Abdul was a wonderful salesperson. I have truly never in my life met a more informed, knowledgeable, friendly salesperson in my life. The knowledge that he brought to help inform our purchase should be recognized and imitated by all. Corporate should take notice of this extraordinary salesman. Wonderful experience!
Response: Thanks so much for the review, David Knupp! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Anju Thomas: I had the most pleasant experience at Mattress firm in Potomac Yard! The team was very nice and helpful. Nagendra was very patient with my questions, listened to what I wanted, and most importantly was not pushy! He is very knowledgeable and easy to work with. I would definitely recommend this store if looking for a mattress. They have so many options and they are willing to work with you to find your perfect fit.
Response: Dear Anju, thanks so much for the review! Feel free to call us any time and we'll respond ASAP with any inquires you may have. We wish you and your family a wonderful holiday season.
RMiller: I had a positive experience at Mattress Firm. My sales representative, Iman was exceptional, and provided excellent customer service! She was very thorough when answering questions and proved to be extremely knowledgeable on features of each mattress and adjustable bed frames. Iman's patience was a plus and it was a pleasure working with her to select the best mattress that fit my needs.
Response: Thanks so much for the review, RMiller! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Polette Merza: I had an amazing experience at Mattress firm Potomac yards! The manager, Nagendra, helped me out. He listened to what I wanted and didn’t try to oversell me. I got the exact mattress that I was looking for. In and out of the store in 15 mins. Definitely recommend!
Response: We appreciate the 5-star rating. We make every effort to carefully listen to our guests' sleep needs in order to ensure a high level of satisfaction throughout the process and matching the right bed. Thank you very much.
Nora Renard: My husband and I dealt with Nagendra. Everything from our first interaction with him, to the buying experience has been spectacular. We’ve been searching for a decent mattress for years and he took the time to talk us through everything and answered all of our questions. The service was awesome and I can’t recommend him and this store enough! Thank you for everything Nagendra!
Response: Thanks so much for the review, Nora Renard! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
19. Mattress Firm Langston Blvd.
Address: 5401 Lee Hwy, Arlington, VA 22207
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (703) 237-0862
Business type: Mattress store
Near Mattress Firm Langston Blvd.:
- a 54 meters away car parts shops in: Advance Auto Parts
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Mattress Firm Langston Blvd.: what do users think?
Kathryn Davis: A couple of weeks ago my mom and I went into Mattress Firm looking for a Twin XL mattress. Roxy was extremely helpful and informative in helping us chose a comfortable and well priced mattress. She was personable, kind, and professional, knowing every detailed answer to the questions we had. Roxy went above and beyond to make sure we got a great mattress for our needs as well as a great price. Thank you!
Response: Thank you so much for your amazing review, Kathryn!
Nelson Neil: If we could give them six stars, we would. My wife and I bought a Serta mattress and box spring set. All of the major brands were available, and Osmond was very patient, helpful, and most of all, knowledgeable when it came to explaining the differences between them. We found one that we could afford that was perfect for us. When it was delivered, we discovered that the new set was a little too high. We called the store and spoke to Roxy (I think - It was Osmond's day off),. In no time she arranged to swap the 9-inch box spring for a 5-inch. No fuss, no bother. Wow! We're thrilled with the service, and we believe we got excellent value for our money.
Response: Thanks so much for the review, Nelson!
Rachael Schacherer: Extremely friendly and professional staff who were helpful without applying the typical salesperson pressure. They were very kind with my four year old whose mind was blown when she learned she could lay on all the mattresses. ;) We purchased a mattress today and are going to receive it tomorrow. Nothing better than instant gratification! Highly recommend this location.
Response: Thanks so much for the review, Racheal!
Jerry: I am very pleased with the full experience! Definitely come to this store and this location. They will help you find whatever kind and size of mattress and pillows you want. I promise you will be happy. Roxy is the greatest store manager I’ve ever interacted with!
Response: Thanks so much for the review, Jerry!
Meghan Finley: I had an issue with a recent purchase that was delivered to my home (it had a dent most likely from the shipping), and I went to this location and Roxanne was INCREDIBLY helpful! She and her team helped me retrieve the defective item from my car, and she sat down with me to order the correct option for me. Thank you SO much for all of your help! I fully recommend going here!
Response: Thanks so much for the review, Meghan!
Hervinah Celestin: Roxanne and her team did a fantastic job of getting me a mattress suited to my needs. I was expecting the process to be painstaking long, but I was surprised at how easy and convenient it was. They were all super helpful and personable!!! Highly recommend this store!
Response: Thanks so much for the review, Hervinah!
John Wednesday: Rashad and Osman were incredibly helpful, informative, friendly, and (most importantly when you're making a major purchase) not pushy about things you know you don't want. They helped us find the best deal possible. I would recommend this place to anyone who wants to upgrade their sleeping arrangements.
Response: Thanks so much for the review, John!
Dilistan Altay: Roxanne is the best! We were a difficult customer and she did the best she could for us. We struggled a lot to find the mattress we wanted until we got there. She made us leave happy. Thanks again!
Response: Thanks so much for the review, Dilistan!
Zeko Dan: The experience at this store was unfortunately poor. In short, extremely overpriced, pesky sales staff who does not listen to what client needs. - The last time I was in a mattress store was 10 yrs ago, excluding visit to this store a couple of months ago. Upon entering store I was greeted by a young staff member, to whom I explained that I was looking for a bed without any memory foam and gel, but rather a spring mattress with individually wrapped coils. I also explained I prefer firm and bouncy bed. I was surprised when associate pointed at beds that had ingredients I specifically did not ask for, had no bouncy feel and were soft. I was puzzled why, then overheard another customer commenting on a $4,000 price tag, which prompted me to look at the prices; this explained why I was being shown items I did not ask for - they were the most expensive. Ultimately, I did find what I was looking for, all the way in the back of the store, at a mere fraction of the price of other items on the floor. I asked the staff whether he could pull it out from vertical position, so that I can test it, and he literally pulled it out and threw it on the floor. I told him I was unable to get down to the floor due to orthopedic reasons and asked him to put it on a platform 10 feet away. He did so, but not kindly. I was about to ask for a 14 or 12 inc version in lieu of 10 inch, but sadly, by that point I was so frustrated by pesky questioning of the sales staff and attitude that I walked out of the door. He literally didn't allow me to think on my own for few seconds. He kept asking me "what are you thinking of"....so here are my thoughts: brick and mortar mattress stores are OUT and online stores are IN. I ultimately ordered mattress online, and although it was a bit of a gamble, and after careful read through over few hundred reviews, I am extremely happy with my online purchase. Not only that, but it also came with a 10 year warranty that I had sufficient time to study before (!) the purchase. I also purchased beautiful, modern bed frame to go with it. I swore never, ever to step my foot inside another mattress store in my life. If there is one thing that irritates me the most, is when sales person either doesn't (or cannot) understand, or flat out ignores detailed description of what I want (in anticipation of selling higher priced items, which means higher commission). Lastly, Another thing that bothers me are pesky interruptions that do not allow me the time to think through whether I like a bed or not. So there you go, I kept my money, the store kept its merchandise - online vendor got my money and I got mattress I wanted.
Response: Hello Zeko, we are so sorry to hear your experience wasn't awesome. We would love the chance to make things right. Please contact us via phone or email and one of our friendly Sleep Experts will be standing by to help. Phone:703-237-0862 Email: 179047@MFRM.Com
Tejuana Doy: James was great! He was knowledgeable and made a wonderful recommendation for the Purple mattress! Pleasant experience all the way around. Can’t wait to enjoy my new mattress and adjustable frame. Go ask for James!
Response: Thanks so much for the review, Tejuana!
