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1. Mattress Firm U Street - Washington
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5
171 reviews
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Address: 1301 U St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 234-1086
Business type: Mattress store
Marianne Varkiani: We had a great experience buying a new mattress and pillows with Greg. He patiently explained the difference between the mattresses we were considering and also recommended pillows for us based on our sleeping positions. His expertise and professionalism are unparalleled. If you’re in the market for a new mattress, look no further!
Response: Thanks so much for the review, Marianne Varkiani! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Emilee O'Dell: I worked with Gregory and he was beyond understanding and helpful! This was my first mattress purchase so it was a new ballgame for me, however I didn’t feel nervous or like I was being taken advantage of. I got a great deal and mattress firm got a life-long customer :)
Response: Thanks so much for the review, Emilee!
Jennie Chaplin: Had the most rewarding experience shopping for a mattress, and the professional, Gregory, was knowledgeable and patient about the entire process. Very appreciative of the convenient location (variety of mattresses in their selections that meet your needs) and this seasoned professional who thoroughly answered my questions. Would highly recommend this place. Again, abundant thanks!
Response: Thanks so much for the review, Jennie!
Star Rose: My experience at Mattress Firm was very pleasant. The salesperson Mr.Bryant is awesome. The delivery was punctual , quick and professional .
Response: Thanks so much for the review, Star Rose! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Montserrat Acosta: Kyle really helped me find a mattress that I could be extremely comfortable with. 2-day shipping was the icing on the cake.
Response: Thanks so much for the review! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Wei Kit Tai: I had a really good experience purchasing a mattress here. The sales associate that worked with me was very courteous, professional, knowledgeable, friendly, and not pushy. He listened to what I was looking for and must of let me try like 8 mattresses. They will help you find a mattress that fits your needs within your budget. I am very happy with my purchase. I purchased the Serta Sandburg firm mattress, which relieved a lot of my problems sleeping and staying asleep. Highly recommended!
Monique Jeter: The staff are extremely professional and courteous. The experience exceeded my expectations. My bed is perfect!!! Support, comfort, durable and flexible. Plus they threw in a free adjustable frame. I will without a doubt shop here in the future.
Ronald Bright: When I walk in with my mask on. It was help from the get to go. Like 👍it very nice queen bed. Very good price
Response: Thanks so much for the review, Ronald Bright! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Murilo Pastana: I was very well advised to choose the best option fitting my budget and necessities. U street store is highly recommended.
Response: Thanks so much for the review, Murilo!
2. DUXIANA Washington, DC - Washington
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5
2 reviews
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Address: 3307 Cady's Alley NW, Washington, DC 20007
Telephone: (202) 817-3392
Business type: Mattress store
David Franco: Really great quality and designs. They took the time to review fabrics and help with my custom linen order. The salesperson even came to my home on her day off for a follow up and to bring additional samples to review. They go way above and beyond to provide amazing service. I can’t say enough about this store.
Michael Jones: horrible manager
3. Mattress Warehouse of Washington DC - 14th Street - Washington
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4.9
568 reviews
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Address: 3339 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 588-1080
Business type: Mattress store
Mechelle A. King: Brenda was fantastic to work with! Throughout the process of buying a mattress, Brenda went above and beyond—understanding my needs, working within my budget, and even staying late to give me the time I needed to decide between the mattress choices she had expertly recommended. I’m just so thrilled with every aspect of the process because of the excellent customer service I received.
Preeth Gowdar: Our experience with Mattress Warehouse, and specifically Brenda, was excellent. Brenda took a great deal of time to educate my wife and I, who were complete novices with regards to mattress buying. Brenda even stayed well past the closing time to continue working with us on a possible purchase. Her knowledge of mattresses seems very thorough, particularly from her own experiences, and she was fair in her opinions (not trying to overtly push any product). She was at the end looking to make a sale happen but she made sure we got a very good deal. Brenda seems to us to be an extremely sincere salesperson. My wife and I are extremely glad we stopped at this Mattress Warehouse and found Brenda.
Laila Linares: Our experience was amazing today with the store manager Brenda and her staff! I called ahead to understand what kind of frames were available in the store and was greeted very warmly. I offered to come into the store and the in-person experience was just as welcoming and helpful. If you know what you might need for a mattress or bed frame or are new to buying like I was, I promise you will NOT be disappointed by your purchase experience! Can’t wait to try out our new bed frame and box spring to go with our new mattress.
Cory: Just had an amazing experience with Brenda. Knew exactly what I was looking for, and walked me through all the nuanced details of mattresses. She respected my budget and did her best to help me stay in it. Next time I’m in the market for a mattress, I will be coming back and asking for Brenda!
Mohammad Shouman: I arrived at this store near closing time; yet Beza and Brenda made themselves available and did not rush me out. They were committed to making sure I tried different pillows so I can make a purchase that I was satisfied with. Beza and Brenda were very pleasant to interact with. They made me feel welcome and appreciated as a customer. A plus!
karen allen: We were presented with excellent customer service. She was very knowledgable about each mattress we were interested in. She gave suggestions. She had a pleasant and jovial demeanor. I give her an A+.
lindo matla: I came to buy beds for my family and Beza was amazing!! Patiently answered my questions and gave great recommendations. Keep up the good work!
Jenalee Martin: If you are in need of a mattress, go here! They will hook you up and get you right! We loved our experience and our purchase! Thank you.
Benjamin Henderson: Beza was wonderful and super helpful. She was very thorough in meeting all our needs. Not to mention, she is a joy to talk to.
4. Mattress Firm Dupont Circle - Washington
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4.9
414 reviews
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Address: 1643 Connecticut Ave NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 234-1024
Business type: Mattress store
mike tyson: Mohamed was very helpful in my search for a new mattress for my growing teen boy that would not break the bank. He showed us options at varying price ranges and offered a price on a mid-range mattress that came out to just over half of what a Mattress Warehouse competitor wanted for a mattress that seemed comparable. I have to delete one star because the delivery people broke a planter on their way out and did not seem to care enough to apologize, but that is not a reflection on this location.
Response: Thanks so much for the review, Mike!
Misha Dhanoolal: Had an amazing experience with Cemal! He was super knowledgeable, friendly and accommodating. The store was a bit busy when I entered in but he managed it very well and was able to give every customer individualized attention despite the busyness. Cemal was able to get me the mattress I wanted at an amazing deal. I will 100% recommend my friends and family to this locations Mattress Firm. Thank you so much, Cemal!
Response: Thanks so much for the review, Misha!
Dijana Hrvacic: Nine months ago, we bought two mattresses queen and twin and two spring boxes of the same producer Beautyrest (see below attached invoice). Queen mattress was an extra firm mattress as I have serious backbone issues. Very soon one side of the extra firm mattress turned extra soft and sagged down that much that I slide down at night. Since it costed $1700 and it has been several months, we reached out to file a warranty claim. While processing they insisted on photos of both mattress and its foundation (spring box Beautyrest bought in the same shop, check invoice). The warranty claim was rejected due to the " use of inadequate foundation/support system". It does not make any sense considering that both the mattress and the springbox foundation were made by the same producer Beautyrest (check the invoice) and the Beutyrest springbox foundation was recommended by your shop as appropriate for this Beautyrest extra firm mattress. So, there is no place in warranty or warning by your shop that using the frame would eliminate warranty – again both of your items we bought together. The warranty card has forgotten to mention the springbox made by the same producer as the mattress and for its size, and talks about slots (non existent) in this case. If the foundation is really inadequate for this mattress as you suggest then that is the mistake of the producer who made both of them to be used together, and the mattress firm that sells them as adequate for each other and recommends them. It seems that the producer and the shop are finding their own product inadequate. After complaining again, no one has come to inspect the mattress and they just checked different reason on the list of reasons for rejection. I would not recommend to any one to buy anything in this shop as their warranty is fake and products overpriced. the same extra firm mattress-queen size now costs $650 due to bad reviews about sagging.
Response: Hello Dijana, we are so sorry to hear your experience wasn't awesome. We would love the chance to make things right. Please contact us text, or email and one of our friendly Sleep Experts will be standing by to help. Email: 179025@mfrm.com
Casey Gutmann: Great and easy experience. Very informative about products and helped us pick a mattress that made sense with our frame we purchased elsewhere. He took the time to review all of that information with us to make an informed decision. We also knew what we wanted to a degree so we were in and out within 25-30 minutes. Thanks again!
Damon Mitchell: Very low pressure sales. Cemal is GREAT! He listened and ask questions. Then offers solutions. Overall a great experience!
Jason Devasia: Jack was absolutely great to work with. He made sure we got the best price and even added extra mattress pads just to make sure we had everything we needed for our Tempur-pedic. He made sure that the mattress would suit our needs and explained every brand on the floor. I highly recommend going to this location with his great team.
Response: Thanks so much for the review, Jason!
Damla Er: Excellent service! Brett was very helpful, efficient, and genuine. For people like me who find mattress shopping stressful, he’s the perfect counterpart. I’m very pleased with the service and they could deliver same week as well.
Response: Thanks so much for the review, Damla!
Elise Stull: The managers at Mattress firm are great. I ordered a pillow from the store, but the manufacturer of the pillow sent the wrong size and then gave me bad information about pillowcases (so I bought the wrong ones and was frustrated). Mattress Firm made everything right though. They helped me exchange the pillow for a different brand AND gave me a discount, even though none of it was their fault. Next time I need a new mattress, Mattress Firm will be my first stop.
Response: Thanks so much for the review, Elise Stull! Feel free to text this number any time and we'll respond ASAP with any inquires you may have.
Alex Oscarson: Had an absolutely wonderful experience getting our mattress here! Cemal was beyond helpful and made sure we got the best possible bed and frame for our budget. He worked with us and made sure to explain the details of the mattresses we were considering, and I could not recommend coming here enough!
5. Resource Furniture - Washington
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3
4 reviews
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Address: 3340 Cady's Alley NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 9:30AM Thu
Telephone: (202) 750-6327
Business type: Furniture store
Joseph Coules: I do not recommend. The product is expensive and the customer service is very poor.
Response: Dear Joseph, We are very sorry that your experience was not a positive one. We felt terrible when we had to reschedule your installation, and we did everything we could to make it happen as quickly and as smoothly as possible. If there is anything you need, please let us know. We hope you are enjoying your new wall bed.
Marcia Selva: As they say .... if all goes well great but if not they do not help or follow through. We do not nor can we recomend
Response: Dear Marcia, We are sorry that we were unable to help you disassemble, store, and move your existing wall bed. Unfortunately, we do not have storage facilities and our installation team is typically booked out several week in advance. We truly wish we could have helped manage this part of your move to make things easier for you, and we hope to be of service to you in the future.
Chris Tomko: Very cool tables and wall units that transform into bigger tables, beds, desks etc. Super high prices though.
Kai McHenry: They have some nice people and even better pieces.
6. Mattress Warehouse of Washington DC - Tenleytown - Washington
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5
219 reviews
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Address: 4437 Wisconsin Ave NW #39, Washington, DC 20016
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 537-9353
Business type: Mattress store
Jeremy Sharp: Jerri was extremely helpful and guided us through a process to pick out a great mattress. I felt no pressure but felt equipped to make good decisions. And she helped us get the mattress set for delivery when we wanted. Great experience!
George Beronio: Had a great experience with Fatima today! She was helpful working through the various options in our price range and she explained the delivery process pretty thoroughly. In stock item should be delivered in two days. And she was able to answer all the questions we had. Best of all: we were in and out in record time. Would shop here again.
Lucretia Risoleo: Jerri was helpful and knowledgeable. She Show me things within my price range and was honest about competitor mattresses. Price was competitive and experience was very good. I came away with three sets of mattresses.
Jordyn P.: My partner and I recently bought a mattress here and the whole process was made very easy by Fatima! She helped us pick out a mattress that we really loved and was very thorough throughout the entire process. I 10/10 recommend :)
Brenda McElveen: Mr Carlence very very professional and he make the trip worth come to and he also very knowledgeable about the mattress. He help to choose high end mattress and best experience is to test the mattress to lay on for yourself. PS REMEMBER TO ASK FOR Clarence E. BEVERLY I PROMISE YOU WANT BE SORRY EVEN ATOMPHERE IS WARM AND PLEASANT.
Richard Miles: Clarence and Fatima were very helpful in explaining the pros and cons of all the mattresses we tried. No pressure tactics, just good advice. Highly recommend.
Katherine Hamilton: We had a great experience with Alan and Jerri, they spent a lot of time directing us to the best mattress for us and were very patient answering all of our questions. We are sure we are going to sleep well with our new mattress!
Cheryl Suchors: Both people who helped us were knowledgeable, pleasant, and honest. We never felt rushed and took a lot of time to select our mattress. They answered lots of questions too!
Pragyan Pokhrel: Fatima was extremely professional and knowledgeable about the mattresses. I bought a queen bed set and I’m very happy with the service
Grace Miranda: My partner and I came in looking for our ideal mattress. Mr. Clarence and Ms. Fatima were the best team; they welcomed us, listened to us, and helped us find the perfect mattress! We had originally bought a nectar mattress online and ended up being disappointed but now we have the bed we need! Thank you!! Highly recommend.
7. Mattress Firm Columbia Heights - Washington
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4.7
162 reviews
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Address: 3100 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 552-0623
Business type: Mattress store
Andre Rosario: I went in knowing I wanted a comfortable bed and Calvin helped me find it! He was extremely respectful, accommodating, and understanding of my needs. He also did not pressure me into one option or another and gave me time to figure out what worked best for me. I’m really excited for many nights of restful sleep on my new bed!!!!
Response: Thanks so much for the review, Andre!
Mais K: I had a really hard time coordinating with them to get my order delivered, they always had the wrong information, never submitted my order number, etc and would falsely tell me each day my mattress was going to be delivered. This store is messy, and untrustworthy.
Stephanie Teagarden: I came in this week originally looking at one of the mattress in a box that they carry in the showroom in hopes of trying it out before purchasing in and was so thankful that I did because the mattress was not at all what I was looking for! Calvin did a fantastic job of helping me find exactly the right type of mattress I was looking for that was perfect for my needs. He was extremely personable, and gave me plenty time to weigh my options. I was able to get my mattress delivered the same week and they were able to take away my old mattress with no trouble! When I had a question about my delivery Manny was able to handle everything extremely quickly with no difficulty. I 100% recommended checking out the Columbus Heights showroom! I wish I had stopped by sooner.
Response: Thank you for your feedback!! We are always here to help!!
Pooja Mehta: Calvin was amazing!! He’s knowledgeable and very friendly. He helped us find the right mattresses for ourselves and our guests.
Response: Thanks so much for the review, Pooja!
A Tatum: I ordered a queen plush end of 2/21 and received it within a few days. However after 3 weeks I determined I wanted to exchange. I called and Manny assisted me efficiently. He had me come back in, recommended other mattresses to lay on to try out. I went with a medium plush of another brand, which was more firm, it cost slightly more but he managed to do an even exchange and I got the new mattress delivered in two days! At the Same time they swapped out for the old one. They were very understanding that you need some time to adjust to a new mattress and don’t always get it right on the first try. I did have to pay for the delivery fee though. At the time I shopped they were offering a free adjustable base so all in all I got a great deal.
Response: Thank you for your business and we appreciate the feedback !!
Ronald Bright: Yes mattress firm.is right on the savings I have a foam doze mattress queen prime now I sleep 💤like a king 🤴now I have a headboard coming my way. Thanks Columbia hts.and Logan circle #179032
Response: Thanks so much for the review, Ronald!
8. Mattress Firm Georgetown - Washington
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4.9
165 reviews
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Address: 1634 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 333-3027
Business type: Mattress store
milos tomovic: Best mattress buying experience I’ve ever had. Tony was super knowledgeable and there were a lot of options to try in store. Also a lot of good deals. 10/10 would recommend.
Elizabeth Dwiggins: What a wonderful shopping experience! We were helped to find the perfect mattress by Chima. He showed us five or six mattresses that met our requirements. We ended up buying the most expensive one of the bunch but we did not feel up sold. He showed us many that could have been acceptable but with full awareness we chose the most comfortable one which was a little more money. This is the third or fourth mattress we have purchased from this Mattress Firm location. We will be back.
Response: Thanks so much for the review! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Silvia Ranno: Chima helped me very much to make my purchase for a matress from my daughter. He was very professional informative and corteous. He checked the current promotions and gave me a fair price. This is the 5th mattress I buy at Mattress Firm in Georgetown. It was a good experience overall. I have not received the mattress and protector yet. But I am hoping I will not have any problems in that department.
Response: Thanks so much for the review, Silvia!
Daphne Huang: We were in the store trying to pick up mattress for my college daughter for a long time and Chima has been super patient and helpful with us. He’s superior!
Response: Thanks so much for the review! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Sean Wright: Highly recommend working with Tony. He made our mattress buying experience so easy. He is super knowledgeable and helped us select the perfect mattress! Great customer service skills.
william gould: It was all as smooth as silk ! I’m thrilled to get another Stearns & Foster mattress & will enjoy it for years. The entire experience was excellent ! I couldn’t recommend them more highly. Sincerely, William Gould
Response: Thanks so much for the review, William!
Maritza Castro: Chima, the store manager, was fantastic. Since the mattress I was looking for wasn’t readily available, he helped me locate a warehouse that had it and scheduled the pick up for me. He was very courteous and patient. I definitely recommend this store and working with Chima.
Response: Thanks so much for the review, Maritza!
Maria B: Had the best shopping experience ever! Worked with Chima and he was great, listened to all my needs, was very attentive and helpful without being pushy, very nice and professional. Good selection of mattress at the store, I finally found exactly what I was looking for.
Response: Thanks so much for the review, Maria!
Jessica Danielle Wasserman: I came to this location recently to purchase a mattress and did not leave disappointed! Chima took great care and time in showing me all my options, respected my budget, and was transparent with me throughout the process. He is an exceptional salesman and very friendly to the customer.
Response: Thanks so much for the review, Jessica Danielle Wasserman! Feel free to text this number any time and we'll respond ASAP with any inquires you may have.
9. Mattress Warehouse of Washington DC - Friendship Heights - Washington
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4.8
238 reviews
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Address: 5252 Wisconsin Ave NW #1b, Washington, DC 20015
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 686-0366
Business type: Mattress store
Alex Dogum: I got help from Alberto and was in and out of the location within 45 minutes. Tried a range of mattresses and landed on one we liked. We were able to select an open delivery date so we could call when we were ready. We priced checked places and he was open to working on price post-purchase if we found it cheaper anywhere else. Very easy process and big store with lots of options to test. It’s also sanitary since they use disposable sheets before customers try any of the beds.
august belt: Alberto was amazing , very patient and knowledgeable. This is one of the best customer service I have experienced. He welcome my mom and I. I was suppose to get a mattress end up getting my mom and me one that is at our comfort . He provided me with 4 different options. Explained the quality and even background Information . Very welcoming and I would recommend him to anyone . His patience is unbelievable, his tone and body language tells everything . Very awesome guy! Thank you Alberto!
Emilia Capuzzi: I had a guest coming to town and needed a mattress quicker than the online mattress companies could ship. Alberto really helped me out. He showed me options in my price range, a few of which were in stock and available in store that day. I ended up choosing a mattress that had a 2-day delivery time. My mattress was delivered promptly, and Alberto was able to get me the bundle that included a mattress protector and pillows. Thanks, Alberto!
Deepti Bhatt: Alberto And beza was really great, he helped a lot in deciding which mattress would be perfect for me for my back. He was very polite, humble in displaying all the brands to me and showed with great patience. There mattress are of very good quality and I am very much satisfied with the deal I got. I will highly recommend mattress warehouse to all looking for great quality for excellent prices.
June Wilson: Good evening, to whom it may concern. I just want to compliment Alberto, for his great Customer Service. He was very attentive and helpful, he listened to what I needed and he delivered. I purchased a double bed for a senior citizen 76 yrs young. Thanks to Alberto, I was able to get just what he needed I give Alberto 5 stars. Thanks again Alberto, you are the best. Great evening. 🙂👍
William Wohlgemuth: I went into the mattress warehouse in Wisconsin and was immediately greeted by Clarence. He listened to my needs and was patient as I tried multiple beds. We fell in love with a mattress that was a little out of my price range. Clarence showed me other options but could tell I really liked this certain mattress. Clarence did all he could including calling his manager to he’ll get the price down for me. He ended up being getting the price down into my range after a long phone call. There is no other place you should go to buy a mattress, and if you are lucky enough to get Clarence you will 100% leave with an amazing bed at an even better price. I will be back to this location for any future bed needs I have. Thank you so much Clarence!
Vivienne Kelley: I had a great shopping experience here with Beza. She is very knowledgeable and was focused on what I wanted. It was more like shopping with a friend than a salesperson. I came in with concerns about measurements because the bed frame is antique, but Beza knew of several ways to make it work. She really went above and beyond in finding solutions. Besides being highly professional, she is also enthusiastic about the customer’s project, which made the experience very enjoyable. I highly recommend her and this store!
Catherine Vial: The salesperson, Hum, really listened to our needs and our budget. She was very efficient yet pleasant. If I want another mattress I will definitely come back here. I would highly recommend this store to friends and family.
Gini Marini: I wasn’t even shopping for a mattress but I was in the area, and decided to check out the store. Beza was so amazing that after we chatted and she let me try a variety of mattresses I ended buying one! Beza is not just an excellent and very professional salesperson; her smile and friendly (not pushy) attitude are everything one can ask for when shopping. If you are looking for a mattress or just want to see what’s out there in the “sleep business”, this is the place.
Crystal Brown: Mr. Lee and his fellow co-worker were courteous and knowledgeable about our mattress needs. The showroom was clean, well-spaced and nicely presented. Convenient location in Friendship Heights. Thanks Mattress Warehouse!
10. Mattress Firm Pentagon Centre - Arlington
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4.7
159 reviews
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Address: 675 15th St S Suite A, Arlington, VA 22202
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 382-6496
Business type: Mattress store
Lisa J: Jim was very helpful and set me up with what I needed! I’m looking forward to receiving my bed. My only complaint was that I wish the showroom had a few more of the beds I saw online available to try out.
Response: Thanks so much for the review, Lisa J! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Donald Delauter: Amani is great. We told him what we were looking for, and he showed us exactly what we wanted. Several options. Great customer service by this gentleman.
Response: Thanks so much for the review, Donald Delauter! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Ana Carla Di Grigoli: Excellent service. I received warm welcome and proper explanation for each of the different options. Thank you so much for the help! I can properly sleep now 😁
Response: Thanks so much for the review, Ana Carla Di Grigoli! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Cynthia Hinnant: My experience at the Mattress Firm Pentagon Centre was a pleasant and quick experience. The salesman was very knowledgeable and directed me towards items of interest based on my request. He was very forthcoming on sales and incentives that were applicable to my purchase options. He shared warranty information applicable to my purchase and reviewed everything to ensure my satisfaction with my choices; also scheduling delivery and setup for expedited and convenient time. I was thoroughly impressed with my experience.
Response: Thank you for your great review! If you need anything further, we're just a phone call away.
Christina Ascani: Amani was kind, patient and super helpful during my mattress purchase experience. I would highly recommend this store compared to others in the area. Selection is bigger and customer service is top notch!
Response: Thanks so much for the review, Christian Ascani! Feel free to call us any time and we'll respond ASAP with any inquires you may have. This holiday season you give yourself the gift of sleep. Sleep Well, live well. Thanks
Cole Fairbanks: Had a great experience here! I was able to match the price online and left knowing I got the best deal. Free delivery made it easy and as someone with back issues, this mattress definitely helped.
Deb Miller: Very friendly staff. Very knowledgeable. Did not pressure us to buy more expensive or above our budget. Showed us many brands and price ranges. We bought new mattress and box spring
Response: Thanks so much for the review, Deb Miller! Feel free to call us any time and we'll respond ASAP with any inquires you may have. This holiday season you give yourself the gift of sleep. Sleep Well, live well. Thanks
Welton Gatewood: My wife and I went to Matress Firm at Pentagon City Centre and were helped by Amani. He is truly a sleep expert who is extremely knowledgeable about everything related to sleep. From the matresses to sleeping positions, sheets, temperature, elevation, materials and everything else. In addition to his knowledge he was very professional and patient in assisting us with making our decision. Go to this Matress Firm and ask for Amani. He will definitely get you on the right matress and make your nights as restful as can be.
Response: Dear Welton, thanks so much for the review! Feel free to call us any time and we'll respond ASAP with any inquires you may have. We wish you and your family a wonderful holiday season.
Norman Loayza: Birama, the customer representative or sleep expert, was knowledgeable, understanding of my particular needs, and friendly. I got two great mattresses in a relatively short visit, and I look forward to receiving them as agreed. Thanks, Birama!
Response: Thank you for your great review! If you need anything further, we're just a phone call away.
11. Room & Board - Washington
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4.3
165 reviews
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Address: 1840 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (877) 387-0091
Business type: Furniture store
Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.
Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.
Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.
Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.
Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.
Response: Hi Kathryn, thank you for shopping with us and taking the time to leave a review. We understand your frustration and we're working closely with our American manufacturers to produce and deliver items as quickly as possible. Please give us a call at 800.301.9720 for an update on your order.
Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting
Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.
Response: Hi Catie, thank you so much for shopping with us and taking the time to leave a review. We're so happy to have you as a customer!
Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!
Response: Hi Renee, we want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. Give us a call at 800.301.9720 and we'll work with you to resolve the issue to your satisfaction.
12. Mattress Firm Herndon - Herndon
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4.9
231 reviews
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Address: 322 Elden St, Herndon, VA 20170
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 318-0640
Business type: Mattress store
Karim Beydoun: Donna was excellent, has great knowledge in the sleeping health industry! She is personable and goes out of her way to provide her clients with the best services and advices! I am a repeating client of Herndon VA Elden street Mattress firm store and will definitely bring my business back whenever I need a Mattress , pillow and mattress protection. Thank you mattress firm for the great products and special thanks to Donna !
Response: Karim it is always good to hear about someone's experience with us. We very much appreciate your 5 Star review. A manager is not always around when his/her employees are dealing with our customers. Thank you so much for comments about Donna. It was so good to hear how great your experience was.
Greenleaf Smith: Store representative was knowledgeable and professional. He obviously knows the products very well. We were very pleased by his setting up the installation of the new mattress and low profile box spring. Overall it was a pleasure to do business with him.
Response: Thanks so much for the review, Greenleaf Smith! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Hannah Love: David was very helpful and answered all of our questions. He helped us pick out a mattress that was best suited to our specific needs. I would highly recommend David to anyone in need of a new mattress!
Response: Thank you, Hannah, for your 5 Star review. It was great meeting you both and finding the best sleep system for you. I really appreciate your business and if you ever need anything else we will be here for you.
Cindy Scott: The sales expert was very helpful and willing to work with me on getting the right mattress and was able to stay with in my budget. I am very happy with my purchase. Thank you so very much, Mattress Firm!!
Response: Thanks so much for the review, Cindy Scott! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Carrie Loh: An overall good experience. Donna listened to our needs and helped to narrow down our choices which made it easier to make a decision. She also gave us space as we took our time to decide which mattress to get.
Response: Thanks so much for the review, Carrie Loh! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Christie Zepeda: I’m autistic and can be easily overwhelmed by sensory overload. Antonio couldn’t have made the mattress shopping experience more stress-free! He gave me all the space and time I needed to try out the mattresses without any added pressure of selling one to me. He answered all of my questions, and helped me find the perfect mattress to suit my needs. I live just over the state line and so especially appreciated his help in placing the order over the telephone after I’d made my decision. One star is deducted because of the delivery guys. They arrived early and literally barged into my home before I had a chance to even put my cat away.
Response: Thanks so much for the review, Christie Zepeda! Feel free to call us any time and we'll respond ASAP with any inquires you may have.
Hallie Wiseley Craig: Every time we’ve come, the service has been great and the salespeople have been very helpful and knowledgeable. They don’t push for any particular brands or the most expensive mattresses the way some stores do.
Response: We are grateful for your 5-star rating and feedback. We appreciate your trust and business, and please keep in mind that we are available to assist you at any time. All you have to do is text or call our store's live support line. Your new sleep system will help you to unjunk your precious sleep while preserving your health and happiness.
13. Mattress Firm Wisconsin Ave - Montgomery County
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4.9
124 reviews
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Address: 7020 Wisconsin Ave, Bethesda, MD 20814
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (301) 656-2941
Business type: Mattress store
Qaren Q: I came in to find a mattress with comfort and support given my back pain. Carlicia was patient and kind! She talked me through multiple options and gave me a realistic breakdown of the pros and cons of each choice. I also got to try out each option. I’m excited to receive my new mattress and enjoy more restful sleep. Definitely check Mattress Firm out!
Response: Thanks so much for the review, Qaren!
Isabella Small: I thoroughly enjoyed working with Emily at the Mattress Firm. She provided careful insight to the unique features of each mattress and helped me figure out which one would be best for me. I appreciate her time and patience while I made the final decision.
Abel Walelu: I went to purchase My first mattress yesterday to the location in Bethesda. Before heading there, i called the location and Fazil picked up. He’s a very pleasant gentlemen and listened to my requirements carefully and told me to come in. He kept his word and didn’t disappoint. There were a variety of mattresses and he gave me a great explanation on each so I can make an informed decision. I took advantage of the deal they were having at the time and bought my mattress! I’m pleased with my experience. If you’re looking to purchase a quality mattress at an affordable place, go to Mattress firm in Bethesda and specifically ask for Fazil!! Very pleasant man with an excellent customer service!
Imani Ladson: Tamsir was very helpful from the moment I walked through the doors to sitting down to make my purchase. I feel that he helped me settle on the right mattress style for me, and at a great price for the quality. I’m looking forward to having better sleep! Thank you!
Danielle Adamson: There are simply not enough good things I can say about my recent experience with Mattress Firm! It was an absolute pleasure working with Tamsir from start to finish. In addition to being professional and accommodating, he was knowledgeable, fast, efficient, and customer-centric. As soon as I walked through the doors, I was immediately greeted and assisted with selecting a mattress, making the process quick, seamless, and enjoyable. The delivery and installation process was just as fast and easy! The delivery men literally took five minutes to install my bed and accompanying electronic equipment. It has only been a week since my mattress arrived, but it has been a great addition to my home so far. My mattress is soft, comfortable, and fit just for my sleep preferences and style. Before purchasing my mattress, I would have difficulty sleeping with aches and pains, often waking from my sleep in the middle of the night multiple times each evening. Since purchasing my new mattress, I can easily fall asleep, and when I wake up in the morning, I don’t want to leave the bed due to the comfort and ease of my mattress. When I finally have to leave my bed each morning to start my day, I feel energized, refreshed, and ready to take on the day! Needless to say, I highly recommend Mattress Firm for your mattress needs.
Genesis Zapata: I walked in and was greeted by Tamsir, he was really nice and energetic. I told him my budget and told him I didn’t have much wiggle room. He tried his best to keep me within my budget and get the best bed possible as well. He took care of me and got me an amazing deal! I would recommend to come see him whenever you are mattress shopping (it’s better to feel the mattress in person rather than to buy online).
14. Mattress Warehouse of Bethesda - Montgomery County
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4.8
256 reviews
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Address: 6930 Wisconsin Ave, Chevy Chase, MD 20815
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (301) 656-1570
Business type: Mattress store
Catherine Chakola-Thomas: Thank you for a great mattress purchasing experience! Nancy was friendly, knowledgeable and efficient! You can tell she has been doing this for a while and knows bed from bed. She knew exactly which beds to take me to based on our preferences. I was in and out in 30 minutes and beds were delivered the next day! Wow!
Andi Sacks: We had a very positive experience shopping for a bed at Mattress Warehouse. The salesman, Ed Levy, was extremely knowledgeable about the various makes, models, and materials used in every mattress. And our order was ready to be delivered the following day! I wouldn’t hesitate to highly recommend Mr. Levy and the Mattress warehouse in Bethesda
Phyllis Stallone: We had the most helpful saleswoman! She was so knowledgeable, practical and truly so kind. My daughter bought a mattress and she took her sweet time. The woman was extremely patient and answered all of her questions in detail. It was a great experience and I will definitely go back to her when I need another mattress.
Peter Klesta: Sam and Nancy did an excellent job helping me with my purchase my new mattress. Both are very knowledgeable about the products. I did not feel pressured or rushed into the sale; everything was explained clearly upfront to me in a professional manner from the cost of everything to when the mattress would be delivered. On top of that Nancy has great people skills and is very entertaining. She later helped me quickly update the mattress delivery date and find the perfect pillow I was looking for for a long time. All of these made a great shopping experience! :)
fines: Sam was fantastic, took the time to understand what I needed, and worked with me to find the best product. Very helpful and understanding. Would definitely use again. Highly recommended!!!
Michele Mayor: Nancy was amazing. She took care of my family and I that just moved to MD. She gave us an AMAZING price for 2 mattresses. Also, my daughter was asleep and she let her sleep on one of the mattresses. She was so hospitable. I won’t refer elsewhere! SHOP HERE!
Response: Thank you for the great review, Michele. We're so happy to hear Nancy was able to help you find just what you needed. Thanks for choosing Mattress Warehouse. Sleep Well!
Nicole Prairie: Nancy was such a wonderful help. She assisted in choosing the best mattresses and was just a pleasure.
Kailah Matthews: Nancy was so patient and helped me to find a mattress in my budget that was also comfortable. I would highly recommend this location to anyone in the DC Metro area! :)
Alicia Mays: Sean and Nancy were great! Sean provided great customer service and helped me to make the process of purchasing a mattress very simple.
15. Avocado Green Mattress - Natural & Organic Mattresses - Georgetown - Washington
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4.4
10 reviews
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Address: 3336 M St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (657) 385-8849
Business type: Mattress store
cecelia nowack: I was really excited for the indigo duvet cover that I purchased but when it arrived I noticed there was stitching coming out everywhere and spots where the stitching was just really bad (chunky as in the same spot was sewn over back and forth multiple times randomly, not straight, coming apart, etc.). I really appreciated the super quick customer service and sending me another duvet cover right away, however, the second duvet that came had a hole/tear in the bottom. Im really disappointed because I like what the company is doing but I just expected better quality/QA for a $350 duvet cover.
Response: Hello Cecelia, and thank you for reaching out and giving us an idea of what is happening with your duvet cover. We are sorry that there have been multiple quality issues and it would be our pleasure to get you a replacement. A member of our team will be in touch with you today to make this right! Talk to you soon!
Dmitry Lavnik: Amazing experience purchasing a mattress. I would highly recommend going to this store if you need a new mattress. Dean was very helpful, answered our questions and sent a follow-up to ensure we were completely satisfied with our new mattress.
Response: Hi, Dmitry. Thank you so much for visiting and we hope you stop in again some time.Cheers to many, many nights of restful sleep! :)
R H: Incredibly welcoming and gracious staff. The moment I walked it I felt welcome and valued, even though I was just browsing. I wish all shopping experiences were this pleasant. I will come back just to have the customer service experience again!
Response: Hi, R H. We so appreciate you stopping into our Experience Center and even more pleased that you had such a wonderful time. We can not wait to share this feedback with our team and truly look forward to seeing you again! :)
Todd Z: Avocado has lots of growing pain with their expansion. Once they realized there was an issue with my order they quickly got resolvedMattress is incredible
Response: Hello, Todd. First, please accept our sincerest apologies that the communication has been below expectations. We certainly aim for excellence in service and would love the opportunity to get in contact to make this right. Thank you for bringing this to our attention and a manager from our Customer Experience team will be in touch today.
S S: Organic and sustainable mattresses. I love their adjustable bases and luxe mattresses.
16. Hästens - Fairfax County
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5
17 reviews
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Address: 2001 International Dr #1156, McLean, VA 22103
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (571) 830-2793
Business type: Bed shop
Vito L Tanzi: We are extremely pleased with our Hastens Bed. From the first night I slept 8 hours in a row. It has been years since I slept so well. The entire experience was made so much better by, Robert, the store manager. Not only is he kind, friendly and patient; but he is also very knowledgeable and professional. He really took his time to explain what makes these beds different and we were able to test each bed. It was really a pleasure to work with him. While the Hastens beds are an investment it is also an investment in your health. We have never slept better!! I highly recommend Hastens.
Sean Whalen: I visited the store this week and was greeted by the Manager Robert. He was very knowledgeable and helpful while showing me different models and teaching me all about the brand. I was extremely impressed with the store and what they have to offer. I am looking forward to purchasing my first Hastens soon.
Joshua Freels: I met with Robert Teunis February 10th 2022. The knowledge he possessed about how a person sleeps was pretty amazing. If you are looking for a life changing good nights sleep you should stop in Tysons Corner and listen to what he has to offer
17. west elm - Washington
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3.5
171 reviews
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Address: 1728 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 986-2165
Business type: Furniture store
Stacy Lemery: Having a West Elm accessible to bus and metro lines is great for residents of the DC area. There is always lots more online, but being able to see the quality of bedding, furniture, etc in person makes a big difference. I have purchased a bed, bedding, hallway shelving, a shoe rack, curtains, candle holders, and other decor from West Elm.
Eric Overton: Staff at this store were basically useless and didn’t seem to know much about the products for sale. Fortunately, I was only there to test a floor model before buying online. Shipping was fast with only two weeks between purchase and delivery. Delivery dudes were both prompt and chill.
Geneva: I was wary of buying from this store based on some of the reviews here; however, after a year of searching for the right sectional, I found the perfect one for me at West Elm. I received good service from the store. The sales person was very clear that my sectional - which I bought in November for a nice discount - would not arrive until early January. As promised, I got calls and emails from the delivery department the second week of January and was able to schedule a date that worked for me. The two delivery guys were amazing - they had to maneuver their big truck down a narrow alley to get to the loading dock. They were professional and efficient and out of my apartment in less than 15 minutes. The sectional is exactly what I wanted and so comfortable.
Jonathan Mullen: Some nice stuff. Seems overpriced for what it is. Similar to Crate and Barrel.Joybird is just down the street and offers higher quality furniture at a better price.
Annapurna Mitra: The worst delivery experience I have encountered. I ordered a dining table and four chairs, with in-home delivery. The chairs were sent via UPS, not assembled, and with no explanation despite paying $250 for in-home delivery. I live alone, and there are 7 pages of assembly instructions requiring two people. I have no way of doing this, and am left with a living room like a furniture warehouse. On the other hand, the dining table, which was ready 10 days ago, and I had asked the customer service to wait and schedule an appointment for all items together is yet to arrive. I cannot find a way to schedule anything on the website, and on the phone I can not find a way to talk to a human being. I have received no response to my email. If I could give zero stars I would.
18. Bed Bath & Beyond - Washington
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4.3
559 reviews
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Address: 3100 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 11AM Thu
Telephone: (202) 232-4310
Business type: Home goods store
Jack Scott: First visit to this location got what I was looking for plus purchased a few more items staff was very helpful on the phone and in the store inside was clean and well stock 👍 really enjoyed my visit
Carlos Angel-Luciano-Harris: The staff is incredibly helpful and they get you through the checkout pretty quickly. Great sales and great smells. Check them out.
Matthias Galan: Customer care at this location is super unhelpful. Brought in a broken item got yelled at and was refused to replace the item today.
Margot Igland Skarpeteig: Nice selection, decent prices and - last but not least - superb service from all staff we encountered. In particular, I wish to thank Carl Dunking who went out of his way to help us. We carried several bags and asked him if it was hard to get a taxi from there. He put all our our bags in a shopping cart, brought it out in the street and stopped a taxi for us. All with a friendly smile. Thank you so much, Mr. Carl Dunkin! (I hope I got your name right.) You made our shopping experience a breeze!
Martin Gross: Love Beyond the Bed and Bath. Great products, that foes with any mood or feelings that is felt for the day and night.
Patrick: The people working do not wear the masks appropriately - mouth covered, nose not. One employee was kind enough to put more disinfectant wipes for the carts after asked him to. Cool products and great place to get small sized items for travel.
19. Ashley - Forestville
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3.5
532 reviews
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Address: 1711 Ritchie Station Ct, Capitol Heights, MD 20743
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (240) 455-0748
Business type: Furniture store
A Layne: BUYER BEWARE!! Very disappointed. Only reason they get 1 star is to rate WITH a comment. This is not Ashley but a franchise that bought the Ashley name and is delivering Regency furniture. I bought a $ 1689 firm mattress in June 2020, by December the mattress had 2 soft spots when weight is applied with a very firm center. After trying to get the mattress replaced a so called tech came out to assess the mattress. They did not do anything. My wife and I even turned over the mattress and slept on the bottom of the mattress. That gave us relief for 2 months. The mattress is garbage. We even contacted investigative reporter Susan Hogan at channel 4. They could not do anything because Ashley did not close our case. The pictures show two levels. The yellow level shows the mattress is level with no weight. The red level shows how the mattress sags with weight applied. You will see the bubble in the center of the level is not in the middle. Pictures show weight on the middle and each side. We called corporate for Ashley and were informed that the Ashley location was not a part of their corporation. All attempts at rectifying went through Regency Furniture in Waldorf. The mattress lasted 6 months. We got 😫 tired of the pains we are feeling because of the garbage mattress that we went out and purchased a good mattress from Havertys. DO NOT BUY FROM THIS ASHLEY IT IS OWNED BY REGENCY FURNITURE. THEY ALSO OWN MARLO.
Just Erika: I was SO pleased when I walked out of Ashley furniture that leaving a review only made sense! I initially purchased my furniture in February and worked with Aziz. He was absolutely phenomenal. I told him what I was in search of and my budget and worked so diligently to make sure that I found what I needed. Well, there is no secret that ALL furniture stores are a bit behind on the delivery of out-of-stock products but after 11 weeks, I decided to call yesterday. I was greeted by a young lady named Jasmine on the phone. She was extremely professional as she shared my options with me. One of them being to come into the store to find an in-stock item and compete an exchange. Once I arrived to the store, Kiara was the sales rep that assisted me and OMG… I wanted to give her the biggest hug before leaving. She was patient, helpful and even gave some of her own personal input in helping me select my items. I felt like I was shopping with a friend and not being an annoying customer as I paced the floor for over an hour lol. It was time to check out and another young lady (who’s name I didn’t get but she had curly hair and sat up front) was so sweet and helpful as we wrapped my portraits (because yes, Kiara helped me pic a few wall pieces) and she assisted with carrying them to my car. I am very big on customer service! And it’s not often that you receive superior service from every singe team member and from beginning to end, but I did yesterday! Thank you to the Ashley Furniture team :)
Response: Thanks for the great review. See you soon!
Monique Turner: Went into Ashley Furniture to browse. The ambiance was immediately welcoming from the music to the lighting and associates. We were quickly approached by Kimberly who made the shopping experience a delight. She was super knowledge about the products, inventory, and overall gave really good recommendations. She has such a genuine spirit and was a pleasure to talk to. Highly recommend shopping with her! Can’t say enough good things about her. Ultimately, thanks to Kimberly, our browsing became a purchase and we’re so happy with our selection.
Response: Hi Monique , thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience so pleasant and we look forward to seeing you again soon!
Gaby Desir: Yaketta was VERY helpful! I saw her work diligently at a table and once she saw my partner and I are started to pack up her paperwork and asked us if we needed help. Choosing her was the best decision we made. She helped us specialize the configuration adding an additional piece, gave me the total width measurements to be sure it fits. overall made this experience quick and positive for us. We appreciate her!
Response: We appreciate the review, Gaby. Thanks for taking the time. Hope to see you again soon!
Love Isbeautiful: BUYER BEWARE!! I’m going to share one of many issues we’ve had with this location. We purchased a mattress in 2021. We were told that they are currently out of stock but they have some coming in two weeks or so; we would get a call to schedule delivery. Two weeks went by and no phone call from Ashley Furniture so I called to follow up. I was told “oh we’re expecting those mattresses to come in tomorrow, let’s schedule a delivery date and they will call you the night before to confirm the time they will make the delivery”. We scheduled delivery and no one called to confirm the delivery time so I called back. Needless to say I kept getting the run around. Fast forward TWO MONTHS LATER and still no mattress. During which time I encountered VERY rude managers and employees it’s sickening. Three months later, we get our mattress and ITS THE WRONG MATTRESS!!!!! We called to inform them of their error only to encounter rude staff and management again! After many attempts to rectify the issue, we were stuck with this mattress that we can’t sleep on because it’s so uncomfortable. We have spread the word about the lack of customer service. Many of our friends/family have had similar issues and refuse to shop here. We should have listened. Again, this is only one of many issues we’ve had with Ashley and Regency Furniture. They seem to be the same company. The only customer service you will receive is when you are making a purchase. At the time of checkout, they ask for a five star review with the sales persons name listed in the review for incentive, then if you encounter an issue they couldn’t care less. Do not believe the five star ratings as they are based on false advertising and fake customer service up front. You should take your business to Haverty’s, at least they care and will provide TRUE customer service.
Manny Morales: Frank was amazing in helping us out with the great selection that Ashley Furniture offers! Found some great beds for the whole family. Comfortable and a variety of styles for all our tastes. Will come back again. Thank you!
Response: Manny, we’re so happy to hear you had a good experience. We look forward to seeing you again soon!
Debbie Knight: Customer Service Representative Denise was very professional and helpful to me. I came in to cancel one of my orders furniture which I had been waiting on for 1 month and no response one way or other so I cancel. If the furniture was backlog common courtesy is to inform the customer what is going on. I highly recommend Denise for Customer Service Representative. Thanks a million Denise.
Response: We appreciate the review. Thanks for taking the time. Have a great day!
Jamine Hill: The staff is exceptional! They went over & beyond to ensure my furniture buying experience exceeded my expectations. Jada in the customer service department is a true asset. I will purchase at this location again based on my interactions with Jada. Thank you for being a stellar representative of Ashley Furniture.
Response: Thank you for your feedback, Jasmine! We appreciate it.
20. Ashley - Bailey"s Crossroads
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3.6
926 reviews
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Address: 5871 Crossroads Center Way, Falls Church, VA 22041
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (703) 933-8842
Business type: Furniture store
Lani: This store had many nice furniture pieces on display. However there is currently a very long delay of anywhere from one to four months for furniture to be delivered. The sales rep who assisted me was helpful, but pushy and followed me around the store when I just wanted to scope out items. I literally had to ask him to just give me a minute and I will find him when I was ready to talk about the pieces I was looking for. The pushy reps made my experience poor. One thing I noticed is that many of the furniture items did not have a label or name on them. This means that for everything you were interested in, you would have to ask the rep for details on the pricing. It would save a lot of time if I was able to just literally look at the name And price of the item directly, especially since the store is so big. It seems like the associate did not want to tell me the names of items, which I found to be odd. If I am looking at multiple pieces of furniture and comparing prices, it is helpful as a shopper to know exactly what I’m looking at since there are so many items. There was also a huge push to buy items in store, although many were listed for much cheaper online. He also try to sell me a couch that had visible damage on it. I think this was just to make the sale
Ragai Abdelrasoul: My wife and I have been looking for furniture that was reasonably priced for the past 6 months. Everywhere that we’ve went has had very aggressive salespeople. Maria was extremely patient, helpful, and even gave me discounts and was on our side throughout the whole process. Highly recommend Maria! 10/10!
Response: Thanks so much for the kind words. We look forward to serving you again soon!
Stela Berbic: Best service I could get! Mark is an amazing salesman! Finding the furniture I like was so easy with him! I got the best deal and was served in best way, so definitely once you there ask for him! Yara at the checkout made sure she gave me best delivery date and took care of everything smoothly! Couldn’t be more thankful! Quality at best value it’s hard to find, that store it’s the right place for it, with Mark guiding you of course!!
Response: Hi Stela, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Have a wonderful day!
Rebekah Mann: Highly recommend NOT buying in store here. It’s way better to try out the furniture and then buy online as online prices are significantly cheaper. We found a couch in store that was $300 cheaper online as well as an ottoman that was $150 cheaper online and ships sooner than what would ship from the store. Not to mention taxes and furniture protection plans are cheaper online. The sales associate that tried to sell to us said that you have to pay the delivery/assembly fee or else you can’t get the protection plan, which isn’t true. We were able to order online and do doorstep delivery for free with a furniture protection plan. Hoping you can con people into paying more in your store is not a very successful way to compete with other stores. Especially when people have the sense to take 20 seconds to use Google to confirm pricing and availability.
Zoe Davies: Mark was a huge help. Helped us figure out what was in stock and would fit in our space when the first couch we purchased wasn’t going to fit. He made it easy to transfer the cost of the first couch toward the second couch. I haven’t always been a fan of Ashley’s but he changed my opinion.
Response: Hi Zoe, thank you so much for the review. We look forward to seeing you again soon!
