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1. United States Postal Service
Address: 4555 Overlook Ave SW, Washington, DC 20375
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 17 meters away subway: Subway
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United States Postal Service: what do users think?
Grant G.: I got a call, after their hours, from someone here. The phone stopped ringing as soon as I picked it up, I immediately went to google to check the number (which I do for all numbers I don’t recognize) and called them back within a minute of missing their call. No one answered, no one left a message. I left my own message, with my name and number explaining the situation. I’m so sick of USPS being so unprofessional.
Radar Ridgley: Excellent Post Office when they adhere to their posted operating hours. When not, it's a trip to overcrowded 20745 or 20032🙄
Jose Quinones: Never opens on time
mageguy86: No one seems to work there or at least pick up the phone/call back during the little hours that they are open.
2. Mail, Ship & Print
Address: 6218 Georgia Ave NW Suite 1, Washington, DC 20011
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 851-4910
Business type: Shipping and mailing service
Web page: https://www.mailshipprint.com/
Near Mail, Ship & Print:
- a 30 meters away balloon shops in: BalloonsDC
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Mail, Ship & Print: what do users think?
Sathiya Dvkॱଳ: Hi I am from india. I just need to contact you because I want a job opportunity in your shop .i know mail and printing etc. I have completed bachelor of computer application. And also I visited your page and most customers give reviews of timing problems of the shop. If you offer me a opportunity I can take care of timings ,overtime,if any urgent i will handle i will be true to my owner. If you need me please contact me .i am ready to work for your shop.
Farhän Nas: They never follow their listed schedule to open and close. It say open until 4 but close at 2:30. I find that misleading customers. Don’t use this facility.
Chanpen Tee: The store is clean. The service is fast and staff is friendly
Response: Thank you so much, your review is much appreciated. - Ezie
Robert R.: Never on time , here on multiple occasions where the business is closed well after posted business hours...at times personally waiting for over 40 min. returning an hour later and still closed. Do not come here expecting to get something done before work you will be highly disappointed.
Response: Wow, we're sorry for such a bad experience. Our store hours have been updated, we open at 10:30 am routinely, and the store owner can definitely be depended on to be there when we say that we're open. Do come back again, but please be patient, we will never waste your time. - Ezie
Jonte Lee: I do not recommend using this place to pick up your Amazon packages. Three times, the store was closed when it should have been open. Twice, Amazon was not able to drop off my packages because the store was closed. Today, the store should have opened at 9:00 am (according to the website), and it was not open at 10:30 am. I was not able to get my package. This is conducive for people who work during the day. We do not have time to keep checking back. I attempted to call, yes, attempt is the correct word, and the voice mail is full. How does a business have a full voice mail? In addition, while I was waiting, another customer attempted to do an Amazon drop off and was not able to, and Amazon attempted to deliver packages but was not able to. Amazon should regulate their drop off points better.
Response: I am very sorry for this late reply. In response to your grievance with our service, we had only one staff member out of two at the time, the owner. Our store had only been in business for a couple of months so with only one person to open the store, it did take sometime to adjust our service accordingly to meet the demands of our customers, but that is no excuse. We have since updated our hours of operation, you can count on us being there when you need us. As for the Amazon locker however, we will soon be canceling our contract with Amazon and removing the locker from our location. Feel free to always come back for all your shipping needs. - Ezie
Amiratou Savoy: During the Covid-19 pandemic, Tony has done an outstanding job in meeting the needs of the Brightwood community. He has gone over and beyond to accommodate me. The establishment is like a one stop shop. I’ve had documents notarized, received and returned Amazon packages, printed emails, used the copier machine and sent faxes. Last, he takes time out to meet the needs of his customers, always greets his customers with a smile and is extremely courteous. I highly recommend his services.
Response: Thank you so much for your kind words. We're glad that you are so satisfied with our service. - Ezie
Myra Cephas: We went for notarizing and mailing Fed Ex. Owner was helpful and friendly. Great place for your shipping and printing needs. Highly recommend.
Response: Awesome review from an awesome customer! - Ezie
Abdelmoughit El Jahidi: I do NOT recommande this place. Only ONE GUY working in. You have to be very patient when picking up or dropping off package. In addition, the man is very rude, charging $2 for tape!!! Yes for tape! Getting very upset and refusing to take my packages because I told him that it’s incredible to charge people for some tape to close packages.
Response: Hello, I understand your concerns. You are always working on improving and providing our customers with better service. The one guy working at our store is a very hard-working man. The $2 charge for tape is policy though, you are however oblidged to bring and use your own tape. - Ezie
Jeanette: I've picked up a few packages and copued a set of keys. The gentleman at the counter has always been nothing but kind. I've only ever gone in the evenings after work, but I've never had any trouble.
Response: Jeanette, thank you. We're happy that you're happy, and trust me only true gentlemen such as ourselves would not cause you any trouble, we try our best to provide the utmost level of professionalism. Im glad that your time at our store was stress free, please come back again soon. - Ezie
Grant Winstead: Tony is the best in the city when it comes to printing , shipping and mailing. Outstanding customer service. If you need any business related stuff done , Tony can handle all of your business meeds. Highly recommend.
Response: Thank you Mr. Winstead, we hope to see you again soon. - Ezie
3. The UPS Store
Address: 1030 15th St NW, Washington, DC 20005
Schedule: Closes soon ⋅ 7PM ⋅ Opens 9AM Thu
Telephone: (202) 785-3604
Business type: Shipping and mailing service
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The UPS Store: what do users think?
Nateese S: Very disappointed in how the lady conducts herself as a business women. The lady that works there is very rude and disrespectful. This is my second time having a situation with her. Every time she is there she messes up my packages for return to Amazon. I am still waiting on a refund from Christmas. Yesterday 1-15-2022 around 5:30 I wanted to return something back to Amazon. Which only takes 2 to 4 hours to receive and refunded back to me. Today I still haven’t received anything . I decided to go back to UPS to ask her a question about the package. When I arrived she was listening to something that was very loud and did not turn it down at all. I asked her about the package and I didn’t receive confirmation. She told me to contact Amazon about my package. She dismiss me several times and was very rude by cutting me off and having a loud background. I am not sure if she is the manager or not but I have an issue every time She is there. She picks and chose who she wants to pay for tape. I had a package that required a little bit of tape and she wanted me to pay. Another lady comes in with a package that needs to be tape . She never said anything to her. This UPS does not deserve any service from visitors. Very dissatisfied with her work ethics . It’s ridiculous
Ho LEE: had a great experience yesterday with Leslie. There was a disconnect between the return code the company shared with me and it being recognized by the UPS session. She was friendly throughout the process of figuring out the disconnect and helped me solve it in a short period of time. I was just an drop off of code for Amazon return, (Actually not a customer) But still Great service!. (for free loader)
Response: Thank You!
Whitney Craven: Super helpful fast service! The only spot I could find that would do European passport photos without question. They were very friendly and moved fast. Would definitely visit again!
Response: Thank you so much for the kind words. 💖 I loved serving your needs today and you were one of the pleasant customer to serve!.
Lord Brain: I've been coming here for 7 years, I'll even drive out of my way in DC traffic to use their shipping, mailbox, printing, and notary service. Yesterday, I had to ship my whole company inventory to California last minute, otherwise I would have lost the whole sale and dump my inventory in the garbage (thanks covid). I expected to be turned away because I needed time to bring everything in after they closed, and the other store's wouldn't take my business. Thank god I came here otherwise it would all gone in the trash, $20,000 of merchandize and a good chunk of my own equity. The customer service rep's were extremely knowledgeable helpful, gave me tips to work around the system to get there on time, and even set me up with insurance. This is the best store in the area, and I wouldn't go anywhere else, yet alone the post office (UGH!). Knowledgeable, helpful, reliable 10/10 I feel bad for the people working here, the customer infront of me were so rude and demanding, I know it's DC culture, but some people have no manners, and then make reviews on being inconvenienced 2 minutes for the store to open LOL. Don't trust these other reviewers, mental illness is 10% our the US population or 40 million Americans, probably higher in DC haha. This location is 10/10, and I've had my fair share of shipping the last 20 years. Thanks again guys, I definitely will do business again.
Response: Thanks for kund incouraging words.
Kim Min: Wow the lady works at this location was incredible. She was so helpful with my shipping boxes and patiently helped me. I visited couple of other places to ship this large size art but she finally figured to ship with 60,000 insurance covered.She was so attentive and accommdating. Highly highly recommend this store.
Response: Thanks
Robert Genovese: I'm having the same complaint other people are having with the guy working at this particular UPS store. I get it's hard to find good workers but this guy is a liability to the store when he challenges a customer on UPS shipping polices and when he is proven wrong he becomes argumentative. Please pay your workers more and get competent people to work for you. You guys are bleeding business because of poor customer service.
Brian Hasbrouck: Charged me $8 to notarize a document in violation of DC law last Thursday morning. Called the UPS store hotline and was told I'd receive a call back within 48 business hours. Still waiting and will likely just dispute the charge. Look at the owner's reviews below - this place isn't professional. Avoid this store! Update - the store just refunded me and the owner was very friendly. She told me there was a mistake by her employee.
Maggie Corry: Very helpful in getting a passport photo. Appreciate them and will return for other services.
Response: Thank-you for kind comments!
Angel Coy: Thank you very much to the UPS store and staff, specially Leslie and Carlos for working really hard to bring back to Washington DC a document to travel to South Africa on time! Great Job! A.
G H: The sign clearly states 8:30am - 7pm. It’s 8:32 am and they are not open. At 8:40am this man just strolls in to open up the store, no apologies to the customers standing outside waiting on you. While inside, he had his baseball hat on, pants hanging off his behind (with no belt on) and sunglasses. He had this nonchalant attitude, like he just rolled out of bed. I don’t recommend this location to anyone!
4. United States Postal Service
Address: 1050 Connecticut Ave NW, Washington, DC 20036
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 7 meters away legal consultancy: HAYMAN-WOODWARD IMMIGRATION LAW FIRM LLP
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Amanda Benton: This post office has the best people and is so efficient. Especially the passport manager. I've tried to use other locations like Georgetown and they are not as good.
Victoria Bunk: Would not recommend going here. I had a non machinable letter, they tried to charge me again even though the stamp I already paid for said “non machinable”. Would not trust letters dropped off here.
Kathryn Gilliland: ZERO. This used to be my favorite post office but I just received the RUDEST treatment I’ve ever gotten at any post office ever in my life. I’m trying to mail 30 holiday cards in a standard envelope size that are a tad poofy. At first they were rejected because of their width and the woman stated that they were packages and would cost 5 dollars to ship A PIECE. I indicated that it was cardboard and I could flatten it if the air to fit the standard letter width (a device that measures the width that if you can fit it through, it’s a letter.) Once I flattened it and fit it through the slot easily, she still refused to accept them and would not explain to me why. I was patiently and politely asking her, if it fits through the slot, and it’s light, what makes it a package? She would not answer. She offered no other options or help. She was hostile from beginning to end. I understand how difficult people can be as I’m a waitress, but I wasn’t being rude and needed help. Then she said, “I said what I said,” and stormed off to the back like a child. The supervisor was not there for me to speak to at 3:30. No one helped me after she disappeared. There was a long line behind me and the only other person working there was completely busy. What a disappointment. I’ll be going to another post office forever. UPDATE: I put all my cards in a mailbox and they were all delivered. Clearly my cards were standard size.
Diana Chaves: Best customer service! They are very kind and knowledgeable, they won’t rush you and will help you in every step of the way for whatever you need to do
Scott Hackenburg: This place is kinda hard to find on maps. the post office is located within an indoor mall of sorts. You will have to take an elevator down to the "CL" level and you will see the post office. from the street this is not seen. I walked by the "mall" like three times until I figured out I needed to go in. Once there the employees are super helpful. if you need a self addressed envelope for any embassy, they have those no problems! I just walked in and didn't have to wait in any lines and got immediate assistance. No too bad for a major city post office, plan on being in and out in quickly. Hope this helps!
Shely McGuire: My goal was to ask USPS a question over the phone regarding inaccurate mail delivery. I tried 2 different phone numbers listed online. On both numbers, I received the same recorded message. After pressing 0 and requesting to speak to an Agent, the automated voice kept repeating the same phrase. My call was never transferred to an Agent. Why doesn't the call menu have an option number to speak to an agent? The USPS should install this feature, enabling their automated system to be more customer service oriented.
Micheline Frias: The best post office experience I've had! All the staff in this location are patient, friendly, knowledge and swift. I have rarely ever had to wait to get attended. Keep up the great work :-).
Phillip P.: Unkempt and understaff. Very long lines taking an average of 5 minutes per customer.
Vishal Sinha: I know USPS and the like "government services" are often associated with bad customer service, long wait times, and overall sub par shopping experience. But not all locations nor all employees would fall in that category. I have been to this location of USPS a few times now and on all these occasions my experience has been very middle of the road. I wont say the service was top notch with a feeling of being taken care of; nor was it bad where I came away with negative feelings regarding that location.Maybe, that is a "win" for USPS :) I had stopped by to mail a letter bound for an international destination. The person helping me advised on all the various charges depending on the delivery time frame - from overnight to 10+ business days. She also gave me all the paperwork that I had to fill out in order for me to mail the letter over. She even let me cut back in line once I was ready. Overall, a decent experience at this USPS!
tia hinds: I have had my fair share of experiences with the post office but every time I come into this location they are always friendly and helpful. Today Myra went above and beyond to help me locate a package that I needed to stop transit on. I cannot remember the other nice lady who has worked there for years name but she was also so kind and helpful. I really appreciate the staff here.
5. The UPS Store
Address: 2202 18th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 588-9100
Business type: Shipping and mailing service
Near The UPS Store:
- a 4 meters away nail product shops in: Cosmo Nail Bar
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Aditya Balachander: Arrived at 627pm exactly to pick up a package. They were locked. It would take 30 secs to get what I already paid for. If they can be this petty about time, so can I with my review.
Charlotte B.: SO grateful for this store. Super convenient and fast. First time using their notary and printing services. Best UPS experience in DC. I have lived here for 6 years! Ed is wonderful. Notary hours vary. Call ahead to confirm availability.
Ethan Paraboschi: UPDATE: Went recently, still horrible. I’ve been here twice, first experience was fantastic, second experience horrible. I was having trouble with one of my return shipments and they kicked me out of the store as soon as they closed. I understand that closing is closing but the lack of understanding and rudeness on behalf of the two employees here was unbelievable. If you can go to another UPS store, do it.
Clay Comer: I had an EXTREMELY pleasant experience today with Edward and Brian B. I had 38 small packages to send and was already cringing walking into the store knowing I'd be "that guy" holding everyone up. Edward did a fantastic job splitting up the work and when other customers came in, didn't make them wait. One continued to work with me and the other helped incoming customers. I think it would have been easy for other places to roll their eyes and make it miserable, but not with these two. We got a few laughs in a long the way and I'd honestly hope for every shipping experience to go like this one. I'll be coming back here instead of the FedEx up the street as often as I can.
Luke: I go to this UPS store regularly for Amazon and other online returns. The staff are helpful, attentive, and courteous. I've gotten to know several staff members over the years - they are really great people who provide a great service to the neighborhood. I see a lot of disorganized people go into this store and expect the staff to resolve their problems. I see the staff respond gracefully, though sometimes that means turning them away. The store hours are strict - that's a fact of life at a lot of businesses. I don't think it's valid to complain about that. I have walked in minutes before closing - I've always been served in those situations but the staff have a ton of work to do loading trucks and such around closing time. I do not recommend going to the store really close to closing - for your and the staff's sake. Just go during the normal hours. They're much better than USPS's hours as it is.
Response: Thank you for being an loyal and understanding customer. We do appreciate you and your business. We do our best to serve our customers. Thank you once again
S B: Rule #1: The customer is always wrong. Rule #2: Yes, annoying customer, you're wasting our time. If you can tolerate rules 1 and 2, you'll mostly likely manage to figure it out. Two stars because some of the staff try to help, and their location is awesome. No one around here owns cars, so being able to walk to this store to return amazon packages is super helpful.
Richa Bhattarai: Wonderful customer service. I had to drop off Comcast equipment and wasn't sure about the process. The gentleman finished everything for me within two minutes, all the while explaining it to me. Best experience at a UPS.
Maria Isabel: I needed a notary and I found out UPS offers this service (call to find out times; it’s not available all the hours they are open). It was just 5 dollars per signature. In addition, I have used this office twice for Amazon returns and it was ultra fast and perfect. They know how to handle returns, they tale care of packaging and labeling. You just drop the stuff and show the barcode Amazon gives you online and voilá! Very happy with UPS in my neighborhood!!!
m walters: If I could give them 0 stars, I would. I arrived a little before 9 am on a Saturday when they were supposed to open and the person didn't arrive to the store until 9:20. While I was waiting, several people starting arriving to mail their packages and either decided to wait or leave since they weren't open. When the person finally arrived, they didn't even bother to apologize to the 6 or so customers that were waiting outside their door for them to open. Definitely poor customer service and will not be back!
Sarah Scott: Dropped off an Amazon return, did not realize I had to have a box to ship my item in (that's never been required before when you select "drop off at UPS location"). Mean bald guy at the counter scanned the QR code and then told me I needed to buy a box (when I had boxes at my house to use). So I brought it back the next day in a box, and lo and behold, the QR code is no longer valid. He told me to call amazon (like that is easy) and I said how does one "Call Amazon" and he said and I quote, "Pretty sure they are answering phones" in the most disrespectful tone I have ever heard. Horrendous customer service, my jaw dropped when he said that to me, but as I was wearing a mask, he likely did not see the shock on my face. Hopefully he will see this review and will be enlightened regarding his rudeness, lack of empathy, and downright disrespect.
6. United States Postal Service
Address: 2000 14th St NW Ste 104, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 8 meters away gay tour: The DC Center for the LGBT Community
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Catania James: Since moving to D.C. in 2019, I have seen this post office go through a couple staff changes. I think it’s been a positive thing!! Today (Sat, 12/11/21) I have received the best service to date!!! There were 3 women behind the counter and they were professional, courteous, knowledgeable about the services and gave prompt service to everyone in the line. When I first entered the post office, I was a little nervous about joining the line however they had the line moving in an efficient manner. I waited about 5 minutes. they were also clear with the customers about which register took cash only and patiently assisted customers who were sending packages internationally and helped them refill out paperwork that was illegible or filled out incorrectly. I hope this post office keeps this configuration of staff!!
James Arrington: Most of the time it's a good experience. This time not so much. The postal worker kept making the same mistake even after I repeatedly told him what was wrong.(4 times to be exact).Almost like it matter Even after I told him I was on a short break from work. Finally someone else stepped in and corrected the problem. It is my belief that he thought I was wrong and there was no way he was
Shalin Nohria: The location is great, the service is awful. I literally heard the employees laughing about how they sent someone away when they could have helped. New management is definitely needed.
Jordan Bickham: I arrived at 9:10 to drop off a prepaid label package but the doors were locked. Me and other people have been waiting and watching as the people inside ignore us even though they are supposed to be open at 9. It’s now 9:30 and still nothing. Absolutely horrible USPS!
Kyle Barrett: This has got to be one of the worst post offices. They are incredibly rude and unhelpful. Usually they'll refuse to help and direct you to the self-service kiosk. Today there was no one at the window and a line at the kiosk. Good luck calling and getting through to someone.
Kelly Shurtleff: The USPS is a disgrace!! It should be abolished and charged with racketeering. They charge for services that they do not provide in good faith! They now want more money and want to do less! They tell you to pay more money for Priority services (not guaranteed) and NEVER come close to delivering on time. What the @#$@# are we paying for??? they cannot be held accountable like almost every other business. You cannot sue or take any legal action!!! AND THEY ARE NOT A FEDERAL GOVT. BUSINESS!!!! how can congress allow this to happen with repercussions??? Now you cannot even file a missing mail for at least a week!! What a joke on the American public!!!! write you congressman and demand changes!!!!
Jessica Hsu: I almost didn’t come here because of the reviews, but had no choice. I was here at 1:36pm on Thursday. Clerk 12 was helpful and kind. My two other packages with pre-paid labels were scanned promptly. I had a positive experience at this location.
elijah: I didn’t get her name but the young lady working around 11am on June 17th (she was working the register to the left as you face the registers) was super helpful! I was shipping a package and she had me out in under 5 minutes. I’m in a wheelchair and she informed me that they finally fixed the handicap button for the door so I just had to hit it to get out. I don’t know about all these negative reviews but I firmly believe just be nice to folks and you’ll get the same back. So sorry I didn’t catch your name but thanks for making my experience great!
Oancea Marcela: 9:41am supposed to be already open and working, it’s about 15 people waiting for them to open the door, I can’t believe this can actually happen on a regular day looks like people here work by their own working schedule. Worst experience ever.
Lorena Barito Rayran: I received there the worse customer service in my life. Two of the staff team are very rude and disrespectful. I have to go two times per week and I have to ask if we have mails because we work in a non-profit and we received a lot of corresponde and they don’t do it their work... they always told us that “if you don’t see a yellow paper in the box is because you don’t have more mails” but it’s a liar because more than one time we don't have anything in the box (and we don't have the yellow paper) and we ask inside and results that we have a box with a lot of correspondence! So it's not ok be rude with the customers and I only want patient and a good customer service because trust me... I am doing my work too! I hope, really hope that someone, some boss read this review and understand my situation.
7. United States Postal Service
Address: 1200 Pennsylvania Avenue NW, Washington, DC 20004
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 3 meters away Private Night Tours: Federal City Private Tours
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Jamie Fallowfield: I usually love this location, isn't usually too busy (it has its days) and I am usually served by a kind employee, but today was not that day. I made a passport photo appointment, took time out of my day to walk over there, to find out the person that takes the photos isn't there. Which was frustrating because they were taking photos for another client, but said it was for a different service. I don't think you need to be a specialized photographer since they told me to go to CVS/Walgreens. I am mostly frustrated that they didn't call or cancel my appointment, as i could have rescheduled for another day. Very frustrating.
Frances Giovanetti: Why after working on Post Office trucks in South Jersey, the people working on these vehicles are not getting paid. There is a digit code they have to use and it keeps getting denied, and you have to keep resubmitting it till it goes thru. Can someone find the problem? You expect these workers to fix your 40 year old trucks and not get paid, beside not suppling parts to fix them. No wonder people are complaining about the service when there is not enough working trucks to go around this South Jersey area, and the mail carriers have no trucks to deliver the mail I can't wait to hear this excuse.
Captain National Express: It's an fabolus area to place many mails in the delivery service. When it comes to create something important, they cna make it, when they want to send the products in the mail, they can take it to the dilivery service where they can assists them to have many solution to be in the decent times. This is one of the largest places in the district arena. Sure it is the option for the deivery event,
Chaz Polo: AVOID THIS PLACE IF POSSIBLE. If I could give zero stars, I would. The "workers" here are mean, angry, unhelpful. The workers act as though they are not there to help people - they bark at anyone who has the slightest question and are unhelpful, caustic, rude. I have a PO Box here and I have seen so many terrible interactions...use another USPS if you can, this one has the worst workers I have seen in any city.
Life As Bre: I stood in line for over 10 minutes waiting on just a stamp and envelop. There was three people working. I was told only one person could accept my payment method . The person who could accept my payment was working on another task. There’s no way I should’ve waited that long. There could have been another way to solve this so that someone isn’t standing that long just waiting. There was no interest in even helping me get what I needed. No urge whatsoever. I eventually just walked out. Really bad for business.
Frode: Booked an appointment for passport photos online days in advance. Was told when I got there that the “agent” was at their Brentwood location half an hour away by Metro and that I had to go there instead. Why did they even let me book the appointment if the guy was never going to be there? Disgusting waste of people’s time UPDATE: Went to their Brentwood branch. Surprise, surprise, their camera wasn’t working so they told me to go to UPS instead. Absolutely embarrassing. This is a service you’re supposed to be providing, not the freaking lottery. I’ll be taking my business elsewhere in the future, but please for the sake of others who will undoubtedly be in my position going forward, get your act together USPS!
Sofia Signoris: Ms. Reid is the rudest employee I have encountered so far. Completely unhelpful, even after my husband asked for her help directly to set an appointment because HE IS BLIND. Nobody else was at the office and she refused to help, when my husband complained, she proceeded to call him "ignorant" said "I just work here I am not here to deal with you or listen to you", "shut up" and basically kicked him out. Pathetic costumer service if you ask me.
Tebriz Nebiyev: Terrible customer service . They cancelled the passport appointment withiut letting us know .
Michelle Long: Is it possible to give negative stars because I think even 1 star is too generous. After waiting in line to use the automated machine to send my priority package, the size envelope I had selected was not an option on the machine, so I had to go wait in the line to have an employee help me. I waited in line for 38 minutes, witnessed not 1, but 2 arguments between frustrated customers and the only 2 employees that were working, and then was yelled at by an employee when I asked why the machine didn't have my selected envelope size. She yelled at me again when I mentioned that the price she quoted me did not match the sign below the envelope I had selected. In total, I was in the post office for 50 minutes to mail one package and paid the same price that I would have if I had gone to UPS. In general, they are wildly understaffed at this location, perhaps consequently, are incredibly stressed and rude.
Dennis Sutch: Good location for those working in and around the Federal Triangle area. There are usually very long lines to get service. The overworked employees are rushed, which leads to average to lie customer service. I primarily use this location to drop off envelopes and packages for delivery, and to purchase postage from the automated machine. Unfortunately there is only one such machine, so there can be a wait. This building has some interesting architectural details and murals.
8. United States Postal Service
Address: 800 K St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
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United States Postal Service: what do users think?
Hner Zebari: Place doesn’t exist
Justin Edwards: Needs Better Signage...After walking around the block 1.5 times looking for an entrance, I finally read a comment that said enter through the Renaissance Hotel. I found NO signs indicating where to enter, and once I got in the hotel and went down two escalators, I had to return to the hotel lobby desk to ask where to go. After speaking with the rude receptionist who told me there is a sign on the next floor down the escalator, I proceeded to locate it. I landed on the next floor looked around, and saw no sign. That is, until I walked about 30 feet and saw an obscure handmade sign about 75 yards down a hallway (literally). See photos, hope they help you find it more quickly than I did.
Sallie Dehler: This post office no longer exists. Google, please remove it from maps, very frustrating.
Xevian: Horrible. It’s closed so long ago and I don’t know why it still shows up on google
Molly Purcell: This post office is no longer there and is now an Equinox. I have asked Google to remove this location.
Alexander Nowak: Permanently closed (3 years ago!)
Nathalie Zeitouni: This USPS office no longer exists. It closed down 3 years ago. Please do not go there.
Nicolas Alvarez-Couceiro: Location no longer exists
Starr Arnett: There is NO Post Office at this location.
Megan Stoddard: Don’t even try going… it’s not there anymore
9. United States Postal Service
Address: 1255 22nd St NW Lbby, Washington, DC 20037
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 8 meters away dog sitter: District Pet Care
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Andy: Good location with helpful staff. This location helped me with a very puzzling issue and deserves credit. USPS accidentally delivered a package of mine to the Pakistani Embassy in DC. So bizarre it's almost funny. The lady behind the counter explained what had happened and gave me clear next steps. Then, USPS sent a worker to the embassy to retrieve my package and delivered it later that afternoon. Much to my surprise! I'd given up. I was frustrated and confused, and the workers at this location helped me understand and resolve the issue. They were patient and polite. I'm very grateful.
Devin James: Unfortunately, all the negative reviews are accurate. This location has incredibly rude and unprofessional employees. My experience here was by far the worst out of any USPS office I’ve gone to before. Recommend going elsewhere if possible.
Benjamin Park: The front staff got mad I approached the counter when no one was in line. Also rolled her eyes when I politely asked to verify the tracking number on the receipt. American customer service at its best. Her entire face screams how much she hates her job and people
Sami Habayeb: Worker was picking her teeth with dental floss. I asked nicely if they had any certified mail receipts, she said I need to wait in line and not approach her. She then started yelling at me saying it's a pandemic. Mind you she has no mask on at this time. She then refused to serve me and let people behind me in the line ahead of me. The whole office denied me service. Toniq is super rude and deserves to be fired. Station manager is non existent. This incident was filed with the proper channels I do hope something is done.
Kate Doran: It’s never a positive experience going here. Today I was yelled at for approaching the counter. The ladies there have consistently been disrespectful and I’m unsure how they are still employed in a customer service role. My advice? Go to any UPS location before coming here.
G: If I could give zero stars, I absolutely would. The employees are incredibly rude for no reason. I was forced to purchase a faulty envelope that was unusable (it was somehow glued shut along the length of the opening) that I didn't realize until after I wrote on it thinking it would be usable since it was on the shelf. I wasn't rude at all but was firm about not wanting to pay bc its unusable and not my fault that the a faulty product was on the shelf. But then the manager held my other packages HOSTAGE and threatened to not give any service if I didn't pay the measly $2. Even if I was in the wrong, this was no way to handle the situation. Like I get you hate your job, I've worked retail and customer service before, but it's not hard to treat others with basic decency especially over a $2 product. I ship a bunch of products and will no longer give them my business. Do yourself a favor and walk the extra 2 blocks to the M street store. Way better experience.
Ling Chen: It is not helpful if they always scan a package as "delivered" when it is actually not delivered and was only in their warehouse, and the delivery person did not even show up in the building at all. A lot of things can go wrong between the warehouse and the actual on-site delivery. Scanning things as "delivered" when it is absolutely not is really not helpful, and I am not sure if its even legal.
Alexander Rizk: I don’t understand why many reviews seem to have problems with the staff. I lived a block away from this location, and would often ship many items as a reseller. Every single time I needed to ship something the staff were more than helpful and always treated me very well. They were all extremely friendly and would often greet me with a warm welcome. I was honestly shocked by how nice it was to do business with a USPS store.
slao05: So, I went to ship a package today, only to find a completely new staff at this location. My only gripe is the reaction I received from one of the female staff members after telling her I wanted to pay with cash. She said something along the lines of, "Nope, uh uh, I don't do cash." It shouldn't be that difficult to politely tell me to go to another staff member instead of being so rude. Fix your attitude next time for future customers, that is all.
Steve: I live in the neighborhood and use this post office often. Every once in a while I have a good experience here but most of the time the staff acts like everything they are doing is the biggest inconvenience to them despite it being the job they agreed to do. You'll get your things shipped out of here but be prepared to be met with attitude from the employees.
10. United States Postal Service
Address: 6200 North Capitol St NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 65 meters away medical equipment shops in: AlphaTouch Medical LLC
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Sean Thomas Augustine Ferro: I can’t speak for the whole facility, though was riding my bike past this location and as I passed a postal worker was heading to his car parked on the street. He smiled and wished me a great day. I exchanged a kind word in return and in that moment felt instantly uplifted. Sometimes little interactions like that can really turn around an otherwise challenging day. Feeling grateful for this local USPS branch
David david: I would like to say to all the employees of post office in general to look where they leaving the mail if is in the correct address. They left my mail in the next door or next 2 doors. Is like really? Why do they hire people that won’t pay attention to what they doing. I had my package delivered and wasn’t there at the address they might left it in the wrong address and I never get the package and all my mail aren’t delivered to my address. Can you please check the address before leaving the mail or how to fix this issue because is really annoying I’d like that issue to be fixed PLEASE!!!
ASK Dee Fair: Just left this location and after standing in line a few minutes the female working behind the counter makes an announcement cash only....no sign visible etc...I went to the Takoma Park location and was advised this is a regular occurrence at this location however it's a game they play to do less...if they don't want to sit and work quit someone will replace you...management needs to handle this appropriately...asap!..Ask Dee Fair Common Sense 101/you tube.
Crystal Brown: Our regular mail carrier is great and the person at the window is usually nice. But God forbid if you call and speak to those in the office. Rude, rude and ruder. No manners or customer service etiquette at all.
Andrea Rodney: I have been having problems with this post office for years now my God I have never seen such a unprofessional dirty place before treat there customer as if we are there asking them to do something other than there job that they went and applied for, this behavior is unacceptable. went there to pick my packages up after my tracking information shows that they has been delivered there, gave them the numbers she went in the back just has she walked away I decide I was going to check my post office box where she and the supervisor was standing talking. she said I to him I found her mail then she asked him what was the problem, as she walk back out and tell me there was no mail and that she cannot find my mail with the tracking number, that I should call ups for them to give me there tracking number so that she can look it up
Maseh Berri: The post office attendance (the bulky elder guy) is the slowest officer I ever met, he uses upto 20 min per client, and is not flexible at all. Please if u want a quick service DO NOT COME HERE. But if u have the hold day, then is the place for u.
Katorra Christina: Adding to the 1 star ratings. I’ve never had any problems before receiving packages until recently and it’s unrelated to COVID. I believe there is either a theft problem or supreme inefficiency, both have caused me a loss of time and money. If you call don’t expect any help. Someone actually hung up on me while I was mid sentence explaining my package was never delivered even though the person said they did on two separate occasions.
David Askew: Have not received mail on the 4000 block of Kansas Ave NW in 3 days. I was notified that the package I was expecting was just delivered. What a crock of_____! The reason I know for certain that it was not delivered was the fact that I was sitging at the front door, no mail person came even close to the building. What that person probably did was stand at the mail truck and scan it as delivered. A bull____ way to run a mail route.
R.Derrick Thomas: Would give it zero stars if possible. Ive had the same experience as many others... Rude staff; a phone line which is never available or picked up; long lines because the desk staff chats casually behind the glass with coworkers or engages with gossip with customers after their transaction is complete. I've also had the mysterious "delivery attempted" notice come via email with no physical notice at my front door and while I was sitting at home waiting for the package. The USPost Master needs to take these complaints seriously.
Preston Bays: Gave two stars because the post office employee was nice and polite. Website says this location does passports, but that is false. Brought our infant and was a complete waste of time. FYI the 900 Brentwood Road NE Post Office does, and also allows walk-ins.
11. United States Postal Service
Address: 1400 L St NW Lbby 2, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 9 meters away passport offices: A1 Passport & Visa Express
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Nic Filz: A very small effort to locate (not well marked.) I'm from Western Colorado & I was pleasantly surprised (due to the negative reviews). Friendly Postal worker @ the window! They had the supplies we needed to ship items from conference. I had a very good experience there & thank you. Much more friendly than many other USPS places I've to.
Jeanne Louise Heiser: The older African American male clerk with short graying hair is extremely condescending and unprofessional towards young women. After waiting in line for counter service, he told me I had to use the self-service machine to drop off a package I told him I needed a receipt, and he told me the self-service machine could do that. I used the self service machine. After answering the hazardous materials question and scanning the bar code on my package, the self-service machine told me it could not accept my package for self-service and it had to be brought to the counter to be accepted during business hours. I waited back in line to drop it off at the counter. I over heard the clerk tell another clerk that I refused to use the self-service machine, which was not true. The clerk again told me I had to use the self-service. I told him I did but it said it could not accept my package. The clerk told me that was not true and that I either made it up not to use the machine or did it incorrectly. Instead of taking my package, the clerk walked me back to the self-service machine where I did the exact same thing as before, and it did not display the error message. The clerk was extremely condescending and unprofessional repeatedly stating falsely that I made up the error message, it's never told anyone it cannot accept a package before, that I just did not want to use the self-service machine, and that I used the machine incorrectly when I did the same exact thing again. I am extremely tech savvy and have no issues using self-service machines. The level of unprofessionalism I experienced is absolutely unacceptable.
Roman Abreu: Poor service, slow, disrespectful, makes every transaction more difficult here. As others mentioned the older African American clerk that is always here simply treats everyone (not just women) condescendingly and refuses to do his work, I have had issues in the past and today was no exception, the mailbox was full and he wouldn't simply accept the package at the counter and provide me a receipt after I was in line for 15 minutes, he preferred to try to come "to show me how to scan it" despite having a line of people behind me, such a mind blowing ridiculous situation that explains why everything is always so slow here. If he just doesn't want to work there anymore he should just quit... I simply recommend to avoid this place.
Sara Lynne Thelen: Avoid if you can. Walked in with a package prepaid for shipment from a different location. Wanted to make sure it didn't require additional postage being sent from DC instead. Man behind counter refused to acknowledge my question, continuing to insist it was prepaid and for me to leave it there. When I asked for clarification he took it personally and began talking loudly to no one in particular about how I didn't believe him. His colleague just told me it was "fine" so I left the package. Walking away now, freaked out by the aggression and still unsure whether or not it will be sent.
Zoe W: Older gentleman behind the counter is soooo incredibly rude and dismissive. I work in the service industry so I know how frustrating it can be to deal with the public, but this guy is awful. I simply asked him about mailing a package with a prepaid label and he said "there's a machine up front. Have a good one. NEXT!" I said ok do I get a tracking number? "I'm not going to repeat myself ma'am. NEXT!" He was just hanging around behind the counter while the other lady was doing all the work. He finally came to the window when the line reached the door. I have no clue how he still has a job there. This is the second time I've had the unfortunate experience of him waiting on me. I only go here because it's close to my apartment. But go elsewhere folks!
Mia Ives-Rublee: Staff was curt, boarding on rude. Forced me to buy a roll of tape to tape my package. Nothing was accessible if you use a wheelchair. I told them I couldn't reach the tape and they just stared at me. Another customer helped me get the tape. None of the counters are low enough so I sat there struggling to tape it closed. They told me to move away from the counter so they could help another customer rather than offer to help. It was infuriating.
Rose Lang-Maso: Was openly disrespected and ridiculed by Walter, a “customer service” worker, who is seemingly described below by numerous posters. Completely unacceptable treatment.
Jess: Do you wanna be belittled by the man behind the counter for not knowing what you should use and asking a question? Come to this location! This happens to me without fail every time he is working. Older black guy with glasses, I am talking about you!
Patrick Cage: Courteous efficient generous and helpful staff. Clearly trying hard, either because or in spite of negative reviews. I was nervous about the experience because of the rating beforehand. Was better than most post office experiences even tbh
Charlie Leu: Hit or miss. Some of the clerks are professional and very helpful, some are just angry waiting to happen. PSA to the employees in this location: Try to lower your voice in the back room if you’re going to talk trash about your customers because the walls are very thin.
12. United States Postal Service
Address: 2300 18th St NW Lbby, Washington, DC 20009
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 10 meters away frame shops in: Picture Frame Factory
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Holly Hieu Vo: Don’t think our reviews will ever impact these workers, and realistically we will have to come here again, but here comes 1 more negative review confirming the rudeness, inefficiency and unhelpfulness of the staff here. They have too much power without actual customer facing skills. Did they answer “Yes I love helping others?” during the interviews. I think so. But reality? Well, read the reviews. I feel like these people aren’t grateful to have a job that is not fast paced (compared to a restaurant), sedentary (compared to delivery folks), and inside a cool, dry, safe place (compared to construction workers). They don’t have pride in themselves and what they do, and thus do a bad job. My uncle has been a USPS delivery man for over 30 years (his salary is probably triple theirs) but he loves it, he brings dog treats with him, and helps however he can. Thanks Google for creating a space for me, and you, to express our frustration. But is it our fault to want better customer service and all feel happier from small things in our daily life? I think we deserve it.
Maham Khan: Worst workers I’ve ever seen. The two women at the counter were having a LOUD conversation about Beyoncé and coachella and completely ignored me (the customer). They were not interested in any capacity to help me ship my things out. I was trying to talk and they were simply just ignoring me. For reference I went on 06/30 and it was 4:30pm.
Daren Miller: Visited this location on 1/8/22 at 9AM. I wish there was a 0 star option for this location. Unfortunately my experience was beyond disappointing and disheartening. The service was horrible and it would be best for this location to be closed. The employees seem ungrateful for their customers. A perfect example why I avoid the post office. Please make this a better place of service. Sadly, disappointed customer. 🙁
Kristy Nguyen: Today I was the subject of discrimination at this location. I had parked far and when I got to the door, I realized my mask wasn’t on me and it was about to pour down raining so I went ahead in. The sign on the door said masks were recommended. I’m vaccinated so I thought I was okay. When I got to the counter, the man rudely and aggressively said to me “how can I help you but where is your mask”. I said the sign says recommended and that I’m vaccinated. He said the requirements are different than what the sign says. The other post office worker next to him laughs. I went back to my car in the rain and when I went back, the man in front of me didn’t have a mask but the same man said nothing. When I pointed this out to him why he didn’t ask this man in front of me about a mask but he had asked me, he started arguing with me and the girl next to him did the same. It’s not about a mask, it’s about you talk and treat people. The man in front of me in line was Latin, I am Asian. I feel like I was targeted for this, especially with all that is going on in the world. Simply put, I will never step foot in here again.
Aphrodite Kishi: Incredibly rude, unreliable woman (Clerk No. 5) at the desk every day. Go to any other USPS in town, and you will not find such a mean person.
Jeff Ras: A sad sullen place - the long-time male post officer is really good but the lady that is there - 2/19/21 - she was there today - in her 30s - leaves a lot to be desired on demeanor with customers. Really dislike going here but we do not have options. Its a scary small place to go during covid too. I do feel sympathy for the workers however. Hardly a 21 century facility.
Alejandra De Rivero: Today at 4:54 am I entered the usps located at 2300 18th St NW Lbby, Washington, DC 20009, I carried with me a box where some gifts sent, vitamins and a machine to measure the level of sugar in the blood to my parents who live In Peru, which are isolated and in very delicate health, in Peru the quarantine has been very strict, that is why I had not been able to send anything until now, a window was opened and I felt that I had to take advantage of it. The lady who works in the post office did not want to attend to me, she claimed that as it was an international shipment, it would take her a long time, she asked me to leave the place in a very bad way, despite the fact that the people who were still inside tried to persuade her Together with me, we told her that she had a duty to attend to all of us who had arrived there before 5 o'clock, which is closing time, she said she had a lot of work to do and flatly refused to attend to me. What this lady doesn’t understand is that we all work and it was her duty to attend to me, nobody was asking her for a favor, I had to arrive earlier this morning at my work to be able to leave earlier and arrive at the post office on time and so I did, however she didn’t want to attend to me, I felt very frustrated. And I write this that appropriate measures be taken because customers should not be treated in this way. If the postal service closes the doors at 5pm, it is only fair that they serve the people who are inside the premises from before 5pm. This weekend is a holiday and most of us are hard-working people who make great efforts to be able to get to the post offices on time since they are only open during the hours in which most people are working, they should also improve their customer service, it is usually very rude
Paulina Koczyk: Extremely rude customer service, always giving rude comments in front of customers, always ready to argue. Very unprofessional, I wish there is another facility close by I can go to
Isaac Oguji: Hell yeah! These guys are really good. I got the best mailing service ever. Posted an item over 5kg in Washington and it delivered in Georgia the next day with expedited/priority mailing. Very customer friendly and efficient company. They deserve 5-star rating!
jason paiement: USPS lost my Guaranteed Express next day delivery. Very unfriendly tracking system, would not use again.
13. United States Postal Service
Address: 200 N Washington St, Alexandria, VA 22320
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 14 meters away colon hydrotherapies in: LBN Salon & Spa Clinic
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Sue Morgan: The lady behind the counter only took cash for postage. She explained there was a national electronic system failure. That was quite concerning to hear. I found zero evidence to support her claim so far in the news. A horrifying experience on my first visit to the local post office.
Teddy: The return address is not required on postal mail. However, lack of a return address prevents the postal service from being able to return the item if it proves undeliverable; such as from damage, postage due, or invalid destination. Such mail may otherwise become dead letter mail. This lady here stood there yelling at me arguing to use a return adresss..
Marjorie Greenberg: This office closed 1:30 to 2:30 weekdays for a lunch break. What’s even worse is that it doesn’t open at 230. There’s a line here at 235 and no life here.
Cody Smith: The lady working the counter is extremely rude. They also keep no forms for opening a PO Box and expect you to go to the library to print forms that are required for a federal service. Are you kidding me?
Kimberly Diane: I’m not sure why everyone complains about the USPS, especially this location. Yes, hours are a little tighter than the ones I’m used to and it smells a little funny in the lobby. However, when I drop off my items to be mailed, they scan them right away to start tracking, which is great for my small business in showing my customers that I ship in less than 12 hours from time of order!
Aaron Pollon: I hate going to the Post Office as much as the next guy, but got to give credit when its due. Great experience today, woman working was very friendly and moved through the line as efficiently as she could. Here's hoping this level of service becomes the standard as USPS competes.
Laura Evans: I put my letters in the box in the lobby at 2:08 pm. The door to the lobby was locked. Another lady had been waiting for 25 minutes for the door to open. She said she did not hear anyone taking mail out of the box at the 2:00 pm scheduled pick up time from inside the PO while she was waiting there. We all waited another 10 minutes to see if anyone would open door. I left Several minutes later we saw the lady on the street. She waited more than half hour for employees to finish break. No one came. She was unable to mail her package. Sign on door said computer was broken and to use whyte st PO. Do not use this PO. It’s closed way too often and seems unreliable
Troy Seals: Normally this is a convenient location to do postal business, but they were closed today when I attempted to visit (2 days before X-mas 2019). The reason the sign gave was computer problems. It was a big inconvenience for me and others that came to get their last minute cards/gifts in the mail. I still think someone from the office should have been available near the entrance to answer questions. They had the place completely closed like it was a Sunday.
Salonee Mehta: Please note : This branch is closed from 1:30pm to 2:30pm for lunch
Ærik Carlton: I have lived in 7 different states and had over 30 different addresses, and Alexandria, Virginia has the worst postal service I have every experienced. You cannot even complain, because they never answer the phone. I have tried on numerous occasions to get my address off of their junk mail list, but they NEVER answer the phone. What a joke!
14. United States Postal Service
Address: 2336 Wisconsin Ave NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 4 meters away chipotle: Chipotle Mexican Grill
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Zarin B: The asian lady who works here is horrible and extremely unprofessional. During my turn at the counter she decided to spend more time training a newbie employee rather than finishing up my super quick transaction. I told her that I was sorry but I needed to go soon, my car is running out of time. She just gave me such a stank face and an attitude in response, saying "can't you see I'm doing something". 0 compassion or professionalism. No longer going to be a frequent customer here. I'll go to fedex down the road.
Gabrielle Smith: This is the best USPS in the area. The other local ones are horrible. I’d rather drive past my closest one to go to this one, every time.
John Sobanski: Smooth, polite and efficient operation. Very nice staff. Akikio is always pleasant and helpful.
Lean Elma: I signed up for USPS informed delivery so I can see when my mail is coming. I have had three checks(My checks are marked payment enclosed) i see on USPS indicating that they will get delivered but they never get to the mail box. Our mailbox has keys so obviously USPS is stealing them
C. M.: The Asian woman is super polite, caring and is always the one training other people. I pray to be waited on her. The other women are not nice. Five stars for the Asian woman, and three stars are for the one that has a bad attitude for no reason.
Miles Hall: Still value physical connection in this virtual world? Then the United States Postal Service is right for you. Reach out and mail someone with a thoughtful letter or care package. Plus free parking in back if you cut through Chipotle. Best post office in the District. Hands down.
Elizabeth B.: We discovered we were shortchanged in a cash refund involving a money order by an on-site postal clerk. We reported the incident to the US Postal complaint center, they improperly responded by emailing us a copy of the transaction receipt that showed the true amount we should have received. Very frustrating!
Sandra Werner: The waits are usually long here, and the two women who usually work the counter are not the friendliest--but not the rudest either. By comparison, Friendship Station in Tenleytown is far, far worse, with tellers who are aggressively rude as opposed to passive-aggressive, so this colors my review of Calvert Station. All relative.
M Moore: Great service got a money order and a priority envelope in seconds. Talk about knowing their customers. Very grateful!
Gillian Brockell: I found the woman at the desk to be friendly and helpful. Went out of her way to explain prices and tracking numbers to me. Actually enjoyed the experience!
15. Gold Spot Pack and Ship
Address: 712 H St NE, Washington, DC 20002
Schedule: Closed ⋅ Opens 10AM Thu
Telephone: (202) 544-0303
Business type: Shipping and mailing service
Web page: http://packandshipservices.com/
Near Gold Spot Pack and Ship:
- a 0 meters away massage offers: Best Massage DC
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Esfandiar Bandari: I felt sorry for the woman that answered the phone last time I called. This place is run by donkeys, no disrespect to donkeys. It is a UPS drop off, so not easily avoidable. I am holding back on contacting UPS and the people I know. They told my daughter TWICE that they did not have a gift I had bought her. I contacted the vendor and they put a lost or stolen tracking on it. She had the UPS ticket and I tracked it through UPS and it was there. When I called, them, the... guy... that answered was LOUD and asked me if I was sure that I have the right place, even before I asked my question!?! He did not want the ticket number or the UPS code, but my daughter's name! When I told him, he shouted if there is a package for her, and some other moron immediately yelled back yes it is! When my daughter went back they Again told her the package is not there! She said she is not leaving and Then they gave her the package. I called them back. They would not pick up the phone. Finally a young woman picked up and she seemed resigned with a bunch of 'ehhhems' and "ya"s. It's not that hard to have UPS not give them any business or go viral on their rear ends. But I really felt bad for her.
Nicole Mitchell: I spoke to another professional in the PO Box industry that I have done business with for years. I am now out of state and he continues to give me great service!!! THESE MEN ARE THE NASTIEST PEOPLE. DO NOT TRUST THEM WITH YOUR MAIL. SERIOUSLY. THE HATE I FELT FROM THEN TODAY WAS SO HURTFUL. I WAS NOT WRONG TO BE UPSET THAT YOU WERE CLAIMING TO HAVE LOST MY MAIL. WHICH MIRACULOUSLY APPEARED WHEN I SAID IM GOING TO CALL AUTHORITIES! I’m going to do as promised and write the better business bureau about this company. Also consumer affairs. Your reviews all show that you lose mail regularly. Which probably why you don’t want to fix your messed up app issues! SHADY SHADY SHADY
Brendan Lane: I used this as a UPS access point when my usual location was closed, and I will never be going back. The owner was incredibly rude and scolded me for waiting to be served. He was sitting in the back attending to other business, so I waited for him to have a free moment. He yelled that I should move over so that I be served faster (I am unsure what he meant by that). When I said I saw him sitting in the back doing other things, he said that I shouldn't tell him how to run his business. He clearly was just in a grumpy mood and was lashing out by assigning other meaning to my words. There is no reason to take out his personal anger on customers. I would recommend going to the CVS UPS access point on 1st Street NE. The staff are always helpful and willing to answer any questions I have.
Rick Hendrik: Good Store. Owner is smart, sharp, and moves fast -- which can create a negative impression (unfairly though). Just be direct, patient, and polite, and you'll get fast, good service. Store is most convenient UPS drop-off location in H Street Corridor -- just make sure to get receipt when you drop off packages.
Kiow_ Physics: We dropped off a UPS package and received a receipt. They lost it the package and it was never handed over to UPS. The owners were rude and could care less. They told us to wait a day and it would show up. Never happened. This is NOT the first time this has happened to us.
Cheryl Lovelady: I dropped off my Amazon return package at this location. When I asked for a receipt I was scoffed at by the male employee. One month later, my return package has not been received and my money has not been refunded.
Hannah Hudson: This place is a great place to send and receive packages. We constantly had our packages stolen from our house and now we have them sent here. They log each package in and I can see it on my app. Great and easy system that has solved a huge problem for us.
TheMaster FAZ: The man who attends the store is disrespectful, he treats customers badly, it is the second time I pick up wish packages, the 2 times I went he treated me very badly, he has a serious problem I throw my packages in a display case
S Hall: Always easy to pick up and drop off packages at Gold Spot! Service is always courteous and efficient.
Darrel Perez: Great service and willing to help and explain matters with shipping overseas
16. The UPS Store
Address: 825 21st St NW, Washington, DC 20006
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 457-8166
Business type: Shipping and mailing service
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r Taylor: I had a great experience yesterday with Harry Smith. There was a disconnect between the return code the company shared with me and it being recognized by the UPS session. He was friendly throughout the process of figuring out the disconnect and helped me solve it in a short period of time. Great customer service!
dtissy t: White old guy very rude had Amazon return guy said label would not fit box I had/tried to get me to purchase ups packet to put return item in, in a rude nasty way. Sr Amazon returns are free and easy#
Niggle W: I been here twice and clerks are extremely unprofessional, sloppy and unreliable. The female is overconfident and she gave me the wrong price initially until I double-checked, was talking to other customers while helping me (which probably why she was making mistakes) and put some random return address on my shipping label. You have to be careful at this UPS at every step or they may get something totally off.
Trishala Vinnakota: This UPS store helped me out when I could not access my email from their computer and allowed me to forward my UPS label to them. Showing kindness when someone is in a bind is important. Highly recommend them.
Andree Entezari: Went in on Saturday to ship a package, Harry was so helpful. Called back to get tracking and he was able to give me the information I needed. Will definitely be going back!
Mir Muhammad Tareq: Worst service I have ever received. I visit this store every once in a while as this is the closest UPS to my campus. The UPS representatives at this store are very unprofessional and rude!
Annelle Sheline: I knew this particular UPS had a poor reputation. However with their move to the new location by the CVS they seem to have decided to work on improving their rating. When I went in, the two employees were attentive and handled my requests courteously and immediately. I was the only person there. I will definitely go back, great experience!
Geo Hannah: It's my first time to write for Google map. This store has very helpful and friendly workers, each time I run to the store for asking information or return or shipment, the leader in the shop could give me very clear and best suggestions and service. I don't understand why people give low recommendation that easily, I believe these workers deserve 5 stars. Do not be mean to the guy who help you, yes we pay the shipment but still we cannot do anything without their directions and help. The male leader is the best, although we haven't had a real conversation, I can see how professional he is and he is training new UPS delivery guys. Good working environment
Kelly Benton: Haven't updated website to say they no longer provide notary public services. I wasted a trip but requested that they update their website. Let's see what happens.
Vladimir Kirichenko: Hilariously rude, but they work really fast! I hope my packages get to where they’re supposed to go.
17. United States Postal Service
Address: 3118 Washington Blvd, Arlington, VA 22201
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 52 meters away barbecues in: Smokecraft Modern Barbecue
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Zenzalei Zee: Does not answer the phone. I got lost trying to find the place for my passport appointment and called to get directions. Because they did not answer to help me, I was 10 minutes late for my appointment. Then they would not help me because they said it takes 15 minutes for each customer. However, when you book your appointment, you do it in half-hour increments. They still had 20 minutes to help me for what they themselves said 15 minutes. Also, they have lost two of my packages. They come so late that our rental office is closed and the carrier cannot get in, so they say they will try to redeliver the packages and they never did. Amazon still has them as attempting to deliver my package on January 7. It is now January 11 and there has been no further update other than "USPS will try again on the next business day." That was yesterday. Meanwhile they are delivering other packages to my building. This post office is HORRIBLE and I miss having the one in Courthouse as my post office. I am going to issue a formal complaint with the USPS and I suggest others do, too. The postmaster here needs to be held accountable for the poor quality of the staff who work at this post office.
Emily Deanne: Not a huge fan of this post office. The lines are always long and the service is always slow. Sometimes the staff can be rude as well. If you can try to avoid going to the counter. I would recommend using the Kiosk or doing click and ship - so you print a label at home and can just put your package in the drop box. I have never had a pleasant experience going up to the desk. One time I had a package to send and the person behind the desk just took my package and tossed it onto another desk without saying a word. It was unclear if that meant it was going to be processed or if they wanted me to take it back. So I took it back and then walked it over to the drop box to put in in there. Otherwise, I was unsure whether it would just sit out on the desk all day!
Ryan Verey: Scheduled a passport appointment here with my 3 month old son. The lady was so rude I was honestly taken back. She said the pic would look bad because my child is white and wearing a white sweater. I said there was nothing in the application about refraining from wearing white to which she replied “it’s common sense”. The other lady helping me was nice and even said that she is always like this and difficult to work with. She was going out of her way to be rude. What’s funny is I told the nicer lady that we came here because this location is usually nicer than the staff on S Glebe (which are another level of rude) and she told me that this lady used to be at that location which I found kind of funny.
Olivia Lanham: Truly a terrible experience every time I go here. Long lines and bad customer service that surely incentives most locals to use other carriers in the area. Todays experience summarizes a typical sort of encounter- There weren’t many customers but there was a line forming at the post-it-yourself machine because apparently the main desk was down. I approached the main desk just to ask for advice and to borrow a singular piece of tape. The woman ignored me, had her personal AirPods in. I then stood back to wait as she took another customer (who was not in line). Everyone at the machine now realized that her desk was, in fact, not out of service. I found another attendant to ask for the piece of tape. She said they didn’t have any (???) but that I could buy some (not a normal roll, that wasn’t even in stock). Same goes for scissors to cut this tape. None sold, and I was told to use a pen. Two other customers were having similar experiences with the attitude of the women working, and the three of us helped each other sharing the supplies found in our purses- pens, scraps of tape, etc. We finally are able to attach our labels loosely to the prepaid packages, knowing that ultimately the lady behind the counter will more pristinely re-tape it all with the tape she apparently doesn’t have. I get it. They can’t give everyone a handout. But an act of kindness, especially when the store is not busy, does go a long way. The three other customers and I agreed that it’s worth it to just pay for better service elsewhere next time.
Kate Winterholler: Is the requirement to work here that you are the rudest, most condescending person ever? Never in my life have I received such horrible service. I am appalled at the way I was treated at this USPS passport agency— from the second I stepped in the door I was spoken down to in an EXTREMELY harsh manner for absolutely no reason whatsoever, and then, the woman conducting my appointment turned me away for a completely false reason (I have since verified to be VIABLE proof of citizenship by 2 different government agencies including the Department of State,) so she turned me away for no reason other than she is a lazy and inconsiderate person who doesn’t want to do their job and gets off on speaking down to people and ruining their day. Also, I asked for a pen while I was waiting to fill out the needed forms, and THEY gave me a blue pen, then proceeded to tell me blue ink is unviable and to re-do the form in black ink. YOU gave me the blue pen to begin with. The fact that our government functions like this is abhorrent. Thank you for the false information and cruelty!
Delena Ganey: Staff has always been very helpful, and the line is never more than ~4 people. I have never had a negative experience and have been here several times!
Kujnn Yaah: Tamika the Supervisor NOT HELPFUL and how long have the same problems with her and this post office now in this new location continues to happen. Tamika have not resolve issues with missing mail that always happen with the Carriers! Carriers loses mail quit often. REPORT THE SORTING MAIL OR CARRIERS WHO DO NOT DELIVER YOUR FIRST CLASS MAIL ALWAYS MISSING ESPECIALLY IF IT IS A GIFT CARD OR CREDIT CARD. THE POSTAL SERVICE IN ARLINGTON COUNTY NEEDS INVESTIGATIONS DUE TO HOW MUSCH MAIL IS ALWAYS TAMPERED WITH.
Cait O’Donoghue: Had a great experience with the passport office here-Tiana was fantastic, caught a few errors on my forms for my infant daughter, and was able to get them fixed. She also helped with my renewal application. I had an appointment and didn't wait at all. (just FYI the confirmation email didn't come through, but thats a USPS.com issue)
Leslie Smith: Staff is rude and does not prioritize customers. There was a line of five people and one staff member was standing at the desk organizing paper. After getting to the front of the line, I was told that I could not be helped because my package did not yet have tape on it. I brought my own and it took me two seconds to tape. I had to have it open to show them the return address on my return sheet before placing it in my package. They gave me a hard time about this too. I’m sad that this is going to be my new post office as it is next to my new apartment. I miss the treatment at the UPS store that was next to my old apartment.
Josh Johnson: Staff is rude and slow. They’re busy chatting with each other and playing with their phones while there’s a long line of people. They don’t answer the phone when I tried calling.
18. United States Postal Service
Address: 1800 M St NW Frnt 1, Washington, DC 20036
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 16 meters away cheap copy shops in: FedEx Office Print & Ship Center
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Hannah: Rudest staff I’ve ever encountered. What should’ve taken me five minutes took an hour. No masks were worn by staff, and they chatted amongst themselves and took personal calls while people were waiting in line.
Norma Canedo: I just left around 3pm today and was shocked with how rude one of the female workers was with me. I stood in line and she completely ignored me barely looked at me and just went about her business. The young man that works there is always friendly, so I don’t have anything to say about him. But I just felt so unwelcome by the woman. She then later called me over after not once acknowledging my presence and I told her she was very rude. She explained she was on her lunch break, so I guess common decency doesn’t matter on your lunch break? Thankfully I found another postal office nearby. I will never go to this one again! It’s not the first time she has been unprofessional. If you don’t like your job, leave it.
Charyn Torres: I DO NOT RECOMMEND THIS PLACE! On June 18 2021 at 12:47 pm I received the worst service someone could get from Clerk #24. You could tell this woman was so frustrated with her job. She stayed on the phone the whole time and I swear she never looked at me, not even once. Her eyes were focused on her phone. Her attitude was so unrespectful and like if she were superior. While I tried to ask her questions about my transaction, she didn't let me talk and interrupted me all the time. I seriously don't understand how and why such individual is hired to "work" for such a recognized federal institution. I hope USPS takes action and starts getting rid of people like these as well as hiring more capable employees. If employees like this woman hate their job so much and feel so miserable, QUIT!
Nils Hünerfürst: At first it was like: duuh. What is here hoing on but then there was a nice and helpful employee.
Christian Walton: This has to be the worst service I have ever received. Staff makes everything overly complicated and almost refuse to help. I regret every time I have to ship something out of this location
Shantée Nicole: This location looks like it's closed and the associates usually rush through and recite a scripted bit about a survey on the receipt, they talk too fast and are just there collecting a check. I go to purchase a money order and the associate is sitting there playing on his phone. Hr rung me up and they didn't even have them. So I am inconvenienced with having to wait an hour plus for him to refund or void my purchase, which isn't an easy transaction like taking my money. Never again
Andromeda Star: Clerks were on their phones while my colleague had to wait a couple of minutes. Finally she looked up and said you can come up to the desk like she was doing her a favor. Very unprofessional and does NOT reflect well on the postal service. I would give 0 stars if possible.
Nicole Chase: The ladies that work at this post office have the worst customer service I have ever experienced! Two of them specifically. They always have bad attitudes and I heard two of the ladies making a joke about a customer’s appearance, in which the remaining customers waited another 5-10 minutes for them to stop talking before being helped. They act like they hate their job which is very obvious. But their attitudes are a reflection of themselves not the post office. They clearly do not make an effort to do better in life which is why their character reflects how lazy they are.
Lyds A: I have been standing in line for over 30 minutes. There is only one clerk at the check out when there was two. With the line back to the door, the other clerk went to lunch leaving the one clerk. The clerk makes the announcement that she's the only one available and that her colleague was entitled to lunch. Although, that maybe so, the second clerk could have taken her lunch at a later time to accommodate the customers. For a busy area like this, the wait time at this location is unacceptable.
LK: This is the worst post office I've ever been to. There was literally a 20 person line (at 2:30pm). After waiting for 30 minutes I understand why it took so long. The lady who was supposed to be helping me was pretty much there to just chat about anything possible. I tried to steer the conversation towards getting out of there and she wouldn't let me get a word in edgewise. I felt like I was in a reality TV show it was so weird. I think it might be some weird competition between the staff to see who can take the longest and stall. It was bizarre. These post-office ladies really hate their job and should probably find another job. Nobody should hate their job that much.
19. United States Postal Service
Address: 4005 Wisconsin Ave NW, Washington, DC 20016
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 73 meters away second hand clothing stores: Sequels Consignment Shop
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Patrick T.: Never had any problems with this place. Good to see familiars with the staff. I guess they had a higher turnover rate before, but now I'm seeing the regulars. Which means, reliability. I mean, don't expect the monopoly man passing out silk toilet paper on a silver platter at the post office...it's a federal establishment
Lucas Frota Verri Pinheiro: Let's be real. The entire system is designed not to deliver mail, but to protect the corporation and its inefficiency. Systematically, we receive alerts that packages have been delivered, but the truth is they have not been delivered. Then you drag yourself to the distribution center to pick up a package that was supposed to be delivered to your address in the first place. If you try to complain, you will be drowned in so much bureaucracy that you will quickly give up, simply because it will take forever, nothing will ever happen, and you have other important things to do in your life. Welcome to USPS.
Mayo: Failed to deliver my package to the destination (although they marked it as "delivered", then eventually admitted that they lost the package and told me that there is nothing they could do about it. They have no idea where they placed it and were not willing to provide the senders info. so that I could get an idea of who sent it.
Matko: False statement about delivery attempt. My home is high rise building with 24-hour front desk but carrier made remark saying that delivery attempt was made and I have to pickup item myself. Did not make clear location where and no explanation. why. What is going on with USPS?
Oluwatobi Busari: Easy interaction for passport return shipping label. Embassy specific information was readily available.
Angel Montano: This day I came to leave some small packages and I found the mailboxes full and a package stuck and I told the person who was there, She responded in a bad way and told me that it doesn't matter, it seems that she doesn't care about the work, his behavior is offensive, my experience today was terrible, bad person, he is not interested in helping others
Anna Halbritter: Went to this location to get a passport for my infant child. Paid for the required photo, and expedited service. Received a letter a month later, from the Department of State, that the photo had been rejected. Called the post office about the issue, and was first hung up on after being transferred to the passport office. I called again, and was then told to come in anytime before 3pm, an appointment was not needed. When I arrived, the woman asked why I was there, if I had an appointment, and if I had a receipt from the previous visit. I did not. She asked for the name. I gave it, and the letter from the photo rejection notice from Department of State. The woman took my child's photo, and stapled it to the letter. She then said I would need to purchase a stamp to mail it. I stepped in to line, sealed the envelope, and when it was my turn, she came out of her office, and told the (far left) clerk I would need to pay for the new photo as well. I said no, I would not be paying for the retaken photo. He said he would charge me for the stamp, and I could take it up with her. I said that would be fine. I paid, and then asked to speak with a supervisor. He indicated there might not be one available, but he would check. He returned a few moments later, with a supervisor. I explained the situation, she asked if I had a copy of the original photo. I said I did, at home. To which the passport employee came out of her office again, and commented that, see? I hadn't been able to supply the original rejected photo. She never asked me for it. The manager said this was all going to be cleared up, I was NOT to be charged, and she would expedite the mailing of the photo and required letter to the Department of State. I told her I was willing to go back home and get the copy of the original rejected photo, or happily email it to whatever email address she indicated. She was apologetic, and said that would not be necessary. The females that run the passport office are harsh, brusk, rude, and work with all the competence of uncaring people, who know they cannot be fired. Willing to hustle you for the fee of a photo, they took incorrectly, and had to retake! My original appointment and services paid for is on record, searchable by name. IF YOU NEED EXPEDITED SERVICE AND THINGS DONE CORRECTLY FOR A PASSPORT, DO NOT HAVE YOUR PAPERWORK PROCESSED AT THIS LOCATION.
daniel scott: The rudest a__holes. Surprised to have this crew in upper NW DC. I will stay with the Alexandria VA post offices
Chelsea Champlin: I wanted to send a small holiday token to my coworkers who are now scattered around the country, even if trivial, because this has been such a hard year on everyone. I admit I was not looking forward to the postal part of the process, especially considering it meant sending 11 separate packages. I am really overcome with emotion because of the patience and kindness I was met with in Angelo today. He didn't balk or complain, just kindly and methodically entered all my packages. When he finished, he asked me if I needed anything else and wished me well. I know the USPS has been through a lot, too, and I am so grateful for Angelo, his work, and his kindness today. It really meant a lot.
Francke Jon: More than once I have dropped prepaid parcels into the depository at this location, only to find days later, when checkjng the tracking, the parcel hadn't yet been scanned into the system. One of the parcels was a WEEK later. I lost a $50 Amazon sale at Christmas time, after I shipped an item priority mail and found 3 weeks later, the package was still in DC: I had to refund the sale and never got the item back. The staff is generally gruff and unpleasant.
20. United States Postal Service
Address: 5136 MacArthur Blvd NW, Washington, DC 20016
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (800) 275-8777
Business type: Post office
Web page: https://tools.usps.com/find-location.htm
Near United States Postal Service:
- a 2 meters away veterinarians: Palisades Veterinary Clinic
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House of Onix: The person "helping" seems annoyed at any questions you may have. He told me that my package would be delivered in two or three days and it's been three weeks and it is still in transit. When I went to inquire he talked to me as I was a nuisance instead of showing any kind of empathy - this delay is causing me a lot of money. Horrible customer service!
Mark Ottinger: Dropped off two packages. One package was delivered without issue, however, the package with $375 insurance was never scanned into the system. USPS claims I never dropped it off and will not review video of the day to show package was dropped off or follow the employee handling it. As it was never scanned, they claim I never brought it in. Post master of city it was going to believes theft was in play. Do not trust this location or DC USPS with packages as they don't care to help.
Jenny W: Gets crowded during busy times but overall the staff is friendly.
Sherry Cansler: Professional, helpful, patient. Consistent for 7 years of use mailing packages etc.
Ross Edenbaum: Someone shut this place down. Definitely not what Ben Franklin had in mind.
Georgia Tunney: Friendly customer service !
