Best Passport Offices Washington Near Me

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Moira Butterfield
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1. Washington Passport Agency

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291 reviews
Washington Passport Agency
Location
5
Establishment
5
Parking
5
Wifi
5
Customer Service
5

Address: First Floor, Sidewalk Level, 600 19th St NW, Washington, DC 20006

Schedule: Open ⋅ Closes 3PM

Telephone: (877) 487-2778

Guy: Passport office


Review: "Be patient YOU are at the expedited Passport Agency for a reason!!!"

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Richard Super: Our kids passports expired 2 days before we were supposed to leave for a family vacation that was changed 3 times due to covid. After calling our congressman’s office, he was able to secure us a next day appointment. We arrived 45 minutes early and happily let in to start the application process. Everyone was so helpful and pleasant and we received our children’s passports in 2 hours! Thank you

Eric Sanne: For those of you reading this before you have an appointment, ensure you book at 8:00 am two weeks before your appointing. A man in line called at 8:03 and received the last appointment with “hundreds” on hold after him. I arrived at 7:30 am for an 8:00 am appointment and the experienced could not have been better. Others were in line. We were all anxious, of course. We were processed quickly. The first window checked that I had all of my documents. The second window processed my application and payment. I was out by 8:13 am! They informed me that my passport would be ready at 11:30 am but called me at 10:15 to say it was ready. I picked it up and was on my way. Tips: Sign up for the earliest appointment you can. Print out your travel itinerary with confirmation number. Show up with all documents filled out and pictures ready. Be polite. This is an extraordinary service offered by State, and it really saved my trip from going south.

Katie Birger: Unexpected trip and recently expired passport. I called as soon as possible for the 14 day urgent service and got an appointment for the day of travel. Contacted my Congressman who was able to get me in one day earlier! I arrived at the office with all my documents in order at about 7:45 for my 8am appointment. There is screening to enter the building, including checking your reservation. I joined the que for the check in window and promptly at 8 they started calling people up. Showed my documents and reservation and was immediately sent to another window where an agent went through my documents and took my payment. It was now about 8:20 and the agent said my passport would be ready at 11:30, and asked me if that was soon enough. I decided to wait in the room, but you could also leave. At 9:45 I got a call saying it was ready, I went to the window and picked it up, and was in my car before 10! Incidentally, most people there seemed to be traveling that day, so I think it's not easy to get an appointment. I definitely recommend calling your representative for help there. When I called, initially, I was on hold for over an hour and there were no appointments between DC, Philly, or New York any earlier than 14 days. Everyone in the passport office was so kind and calm and helpful. Their calm, efficient demeanor really kept everything super relaxed. I noticed a few people got their passport almost immediately, so they really do come through in a short amount of time!

Mahiya Momota: Not a person to write reviews but this place really deserves one. We got our appointment on the same day of our flight. Our appointment was at 8am and our flight was at 1:45pm. We got there at 7:30 and was already a line there. We told the lady at check in we have our flight on that day and need the passport asap. She put us on expedited waiting list. We were sure we were not gonna make it to our flight. My husband my daughter and I was out of there by 10am with our new passports. Such a great place with good service.

AdamHeidi Berry: Absolutely wonderful experience! My Daddy passed away a week ago and I needed an emergency passport to go to the funeral. The lady (I wish I remembered her name!) who helped me went above and beyond to make me feel at ease and was just the nicest person! Thank you so much! What a kind soul in the midst of my grief! I got my passport within three hours.

Jason: Well... At first I was furious.. however .. I soon realized that this agency has some of the best customer service I've ever had. Agents are knowledgeable, friendly and specifically by the book. After a dozen phone calls figuring out a situation this week.. they never once had me run in circles, never once told me something that wasn't accurate. Top notch on the phone... Now let's see the in person part Friday.

Kim James: Helen made it happen! We drove from North Carolina to get a passport for a trip scheduled for the next day. We had the first appointment of the day, expecting the be able to drive right back to North Carolina in time for our daughters prom. Helen gave us great customer service and we were back on the road within a couple of hours. Despite traffic and highway delays, we made it back In time for photos! Thank you Helen for making this happen! (Our daughter thanks you too! 😊)

Kim C: I know this is crazy, but my husband and I had no clue that our 1yr old needed a passport to travel internationally. With less than 1 week to our trip, I was scrambling, wondering what was going to happen. I called the hotline and there were no appointments left, so I read the reviews to see if there was anything here that could help. So happy to say I saw someone recommend contacting our Congressman and IT WORKED! We got an appointment for our son and received his passport in 2 hours at the DC agency. Great service, easy, quick and reliable. Contact your Congressman or Senator when you're in a pinch! It may help!

Karina Arancibia: Didn't realize my passport was expired a day before my trip... So I came in to this agency and I was immediately stopped by security officers stating no walk-ins you must call to make an appointment, which I totally understand.... I called and there were no appointments available ALL slots were filled for the next two weeks, even for emergencies! I was so desperate for help I went back inside the agency I asked to speak to the supervisor for advice on what else I can do.. He came out and I asked to speak to him in an area where others are not around as I am speaking of my personal business, he stated very rudely that I can speak to him right there in public with others around. A female security that was listening laughed. So rude!! At least some empathy but no none. AS I was asking for any other options or assistance he was VERY rude and immediately shut me down, even said to me I made him come down all the way from his office for this.. He didn't care what type of emergency it was he said slots were full and they are done for the day , which I understand however the tone was very rude and almost like he was yelling. I will be complaining to the people above him.... It was just not a way you speak to people. I am sure the Department of State would not like to be represented in this way. Show some respect! If I could I'd give 0 stars for this nasty encounter! But I am giving 2 stars because there was one male security officer who empathized with me. Well anyway I had no choice I had to miss my flight. Wish I read these reviews beforehand as I saw one about contacting your local congressmen and that they can assist in securing you an appointment. I will be contacting them as well to let them know of my experience here.

Muhammad khan: One of the Best Experience. Needed to get a New Passport for my son . Got a Appointment for 10: 30 am March 29 2022 .Walked in the office building . Check in staff at the gate were courteous Security staff was courteous The lady at the check in inside the office courteous and the Agent that took the Passport Mr Daniel i believe his name very courteous . Went to pick up the Passport at 2pm and same process followed . I am very Happy . The whole team is fantastic . Keep up the great work and Thank You all for your efforts keeping the clients happy issuing Passports in nick of time .

2. Passport Center

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3 reviews
Passport Center
Location
5
Establishment
5
Parking
5
Wifi
5
Customer Service
5

Address: 1875 K St NW Ste 400, Washington, DC 20006

Schedule: Open ⋅ Closes 6PM

Telephone: (202) 688-8000

Guy: Passport office


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Passport Center: what do users think?


Adam Wampler: I signed up to receive a passport renewal in 8-10 business days and paid a non-refundable $149 plus shipping. I failed to understand that you must ship via FedEx on the exact day you're assigned. I had trouble obtaining the required docs and shipped one day late. I received an email that my packet had been received and my docs were being reviewed. Six business days later, I contacted my account manager (Christian Rodriguez)and he said that my passport would be released and ship in 1-2 more days. I then waited another week and received nothing so I called back and Christian then looked up my account and said that since I mailed my packet one day late, that my application had been canceled. He then said he'd have to send it back to me and I l'd have to have it resealed at my local courthouse and send back with another $150. I was never notified that I'd missed my ship date or that my order had been cancelled and worst of all he lied to me and told me the processing was almost complete and it should "release on Tues or Wed". I had 4 weeks to get a passport and wasted over 2 weeks with this dishonest company. Because of their mistakes, they offered a discount if I re-sent my packet to them but there was no way I was going to trust them again. I ended up driving to Washington DC and applying for expedited service in person in order to make my trip. After my ordeal, I call and asked for a management call back and was told I would be called by a manager. That call never came. This company can't be trusted. The lesson I learned is to never trust a company with a no refund policy

sleepyhead408: this website is a scam and I cant be-leave its in America

Egemen Erden: (Translated by Google) The best way to book an appointment is to sit on your laptop with the page open and your location services turned on so that you automatically select the agency closest to you and keep refreshing the page. You have to refresh every 10 seconds and just sit there and do that until one pops up. I know it's not attractive or fun but just a few days before my trip I made a date after doing this for about 2 hours and watched a show doing it so it wasn't too bad! To clarify, you need to refresh the page after entering your dates on the page with the names of the passport agency. (Original) Randevu almanın en iyi yolu, dizüstü bilgisayarınızda sayfa açıkken ve konum servisleriniz açıkken oturmak, böylece size en yakın ajansı otomatik olarak seçip sayfayı yenilemeye devam etmektir. Her 10 saniyede bir yenilemeli ve orada oturup biri açılana kadar bunu yapmalısınız. Çekici ya da eğlenceli olmadığını biliyorum ama seyahatimden sadece birkaç gün önce yaklaşık 2 saat bunu yaptıktan sonra bir randevu aldım ve bunu yaparken bir gösteri izledim, bu yüzden çok kötü değildi! Sayfayı açıklığa kavuşturmak için, pasaport acentesinin isimlerinin bulunduğu sayfada tarihlerinizi girdikten sonra yenilemeniz gerekir.

3. A1 Passport & Visa Express

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51 reviews
A1 Passport & Visa Express
Location
5
Establishment
5
Parking
5
Wifi
5
Customer Service
5

Address: 1012 14th St NW #630, Washington, DC 20005

Schedule: Open ⋅ Closes 6PM

Telephone: (202) 639-1500

Guy: Passport office


Review: "This is by far the best passport office in DC."

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A1 Passport & Visa Express: what do users think?


Alexandra Newman: I booked a cruise only to realize that my passport had expired earlier in the year. The only passport agency appointments available to expedite the process in time were on the opposite side of the country, and ya girl was panicking. However, after researching local companies, I found this one! Don’t get me wrong, the price is steep for going through a third party for this process, but this company was much cheaper than the other ones in my area, and Sam was incredibly responsive and helpful. He printed my papers for me, answered the phone immediately, and responded to all emails to confirm with me in a timely manner. I submitted my application with him on Tuesday and had my passport by Saturday. So, so grateful!

Heather B.: Sam is great and so helpful. He's able to make passport photos in different sizes if you need them like I did for South Korea. Just be sure to call ahead for an appointment. He was especially careful to double check the size requirements I needed. Thanks again Sam!

Deb Niemeier: Sam did a fabulous job, both during the intake/photo of passport information and managing the documents as they went through the system. He made all the forms available ahead of time and as a result, the time in the shop was quick and efficient. I highly recommend him!

Ellen: Highly recommend to anyone who needs to renew their passport! Sam was friendly and professional. Excellent service and small business! Received an email with an eta/update for my passport to arrive in the mail. My passport came in time for my trip. Great turnaround time.

Frankie Dominguez: A1 Passport & Visa Express provided me with top tier service. Sam was prompt with emails and phone calls and helped me every step of the way to expedite my passport. My passport came in under 3 weeks and I was able to travel as planned. Sam was fully engaged and ready to help throughout the entire process. I would use this service again and will recommend to friends and family!

Tamara L.: Sam was responsive to my inquiry, friendly when I arrived and very accommodating! I highly recommend A1 Passport & Visa Express.

Toni Purvis: Amazing customer service!!! Five stars +++. Sam was very attentive and responsive, patient and kind. He was professional in how he handled everything. His office is also very clean, neat, sanitary, and organized. You get the feeling you can trust him because how organized he is and this is imperative when it comes to handling important documents like passports. Quite informative and knowledgeable about the process, and willing to answer questions. I was so happy I chose his business and service to help me with my passport renewal. I would recommend to anyone without hesitation!

Ashley Molese: Sam was a great help, super personable and knowledgable about the timeline and process. I had a quick turn around need and I was able to receive my passport quickly despite the delays with Covid. He made the process very easy, the rates are reasonable for the peace of mind I received knowing I had an agent working on my behalf and wouldn't end up in passport renewal limbo. Highly recommend!

Sonny Choudhury: I've been using Sam's services for over 10 years and always had a great experience. If you want things done correctly. I highly recommend A1 services.

TCB BounceBeatKingz: The service was accurate & I received my passport within 2 weeks. I'll be recommending A1 services.. Thank You

4. Washington Passport and Visa Services

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7 reviews
Washington Passport and Visa Services
Location
5
Establishment
4.2
Parking
4.3
Wifi
4.2
Customer Service
4.2

Address: 2318 18th St NW #200, Washington, DC 20009

Schedule: Open ⋅ Closes 5PM

Telephone: (800) 272-7776

Guy: Visa and passport office


Review: "Rudy, One of the Visa officers answered ..."

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Barbara Mills: We are travelling extensively to south east asia and required numerous visas. I shopped around to get an idea of what these documents would cost and who was best able to work with our time crunch. They delivered!!!!! 6 days before the Visas were promised and were much less costly than other agencies. Thank you so much. Use them without hesitation.

payne12james: Rudy, One of the Visa officers answered all of the questions I had regarding a tourist Visa. Very well mannered and super informative!

Tudor Clee: Tricky African visa with a non us passport and sorted no hassle, top recommendation.

shafiq osmani: Very well informed thanks

Zuwaira Mangal: They were very helpful

Glenn R. Morales Dalrymple: Stay tuned..

5. Washington DC Passport and Visa Services

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19 reviews
Washington DC Passport and Visa Services
Location
5
Establishment
4.7
Parking
4.9
Wifi
4.6
Customer Service
5

Address: 1901 Pennsylvania Avenue NW #407, Washington, DC 20006

Schedule: Open ⋅ Closes 5PM

Telephone: (844) 804-6223

Guy: Visa and passport office


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Peter Lee: Went in at 7:30 am, expecting to open their doors for service at 8 am. They arrived 9:30 am and even when the guy, named Steven Bradley, came in as the first employee, he said and I quote, "I am busy and have things to do in the morning, come back later and I can help you." I am amazed at the level of customer service; we had all the documents needed and he even said it would takes MINUTES to process it, but they came extremely late and did not help us at all. Never using their service even if they paid me.

Yh Park: THIS IS A SCAM, BE AWARE!!! I tried to apply for a visa with STEVEN BRADLEY who worked there , but I never got my visa. It was the worst experience ever. They take your money, but will NEVER apply for the visa for you. They just let your application sit there and rot. When you try to get your money back, they WILL NOT GIVE YOU A REFUND EVEN WHEN THEY PROMISE A FULL REFUND!!!! I tried to call them about refund, my call was automatically dropped. They apprearly just block whoever is trying to get a refund. I will have to dispute the charge with my credit card company.

Rodney Johnson: I called PassportsandVisas.com to get a Chinese visa and I was assured by the sales team that I would receive the visa the day before I needed it. After signing up and overnighting the application they did not submit the document in a timely as agreed upon. After I figured out that the visa was not going to be on time the agents disappeared and stopped responding to emails, calls/voice mail. I was on the phone for hours waiting to speak to an agent to only have the agent drop the calls. As a result of the company’s complete mismanagement and horrendous almost non-existent customer service I had to cancel my trip and lost the money I paid for my non-refundable tickets to China. All the advertisements about good customer support and no problems are all lies. LEARN FROM MY EXPERIENCE DO NOT DO BUSINESS WITH THIS COMPANY.

T Gibbs: Do not waist your money with this company. They charged me twice for one service. They don't answer the phone, I've been calling them for a week straight and was on hold 30 plus minutes each time. The only time I got through was on a Saturday and the person told me no refunds but try calling back on Monday and still no answer. I've left several emails and still no responses. I think it is very unprofessional to not answer calls or emails. But when it came to taking my money the emails were flying in. Don't waste your money here it's not worth it

Gail Jenko: Working with Passports and visas has been the worst experience I've ever had with a company. I did not get the Visa I applied for and received my original Passports and application back with no explanation. I have been calling and emailing to get a refund but no one bothers to get back to me. I am filing a complaint. Gail Jenko

Nick Finucan: Scam. Please save yourself the hassle, no calls will be answered, no services provided, no persons will be spoken to, but they will certainly charge your CC against your will. Don't do it, none of the 5 phone numbers work, email doesn't respond. Just frustrating how deceitful companies can be...

Youkass Bogoss: Yes we Ned papier for go to work to go to life iny were iny taime and go back to the home of the United States of America. That is love really love and love is love god more and love yourself love to go to hevan. I give you my experience. Im never go to school for study English i burtday in the Morocco ain louh city. In the city of ain louh have a house for the United States of America the American people in the ....I love spekc for my self way I'm burtday in luh city and I'm us army pilot because I love studying electronic aireo us army i study in my fonne that is medicama and no papier little money but new I Ned my papier because I'm American us army pilot and I love my country usa.for go to the future this is 2017 ............but in the Morocco 1975 this is my job I'm you can flew me in the Facebook page and YouTube youkass bogoss i have to Naime youssef oukassou in papier marocan and youkass bogoss in the España but I love you to help me for get my passport of the United States of America i have a beautiful falg usa original and I new that falg is a God really for the us army I'm hier with you forever to go to hevan I'm Muslim and Christian in one taime that good for me I love God more and I have one in my heart i love go wed us army pilot to God. Because Mohamed messenger of God .God sand Jabrarile to talk wed Mohamed .in one sorat Quran iqurae .God talk study study study is my work. And the Islam work =priere in work good for God is preying for God i have to prayer i new preying Islam and Christian that is really and I love my country this is my future wed my country I'm king of usa king of God following me i love my all president of the United States of America and I'm hier in new Jesus and I new Mohamed

Juhwan Lee: Worst customer service; I'd rather wait at the Post Office all day than come here for their service. DO NOT DO BUSINESS WITH THEM, IT WILL BE A WASTE OF YOUR TIME AND MONEY.

Bilal Ghalib: Great service I love it I’m going to be there tomorrow to get my son passport

Troy Davis: Don’t waste your time with these POS

6. Rush My Passport

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56 reviews
Rush My Passport
Location
4.5
Establishment
4
Parking
5
Wifi
4.1
Customer Service
4.8

Address: 919 18th St NW #230, Washington, DC 20006

Schedule: Open ⋅ Closes 6PM

Telephone: (202) 643-7947

Guy: Passport office


Review: "AAA Travel now offers passport and travel visa services through ..."

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Tommy Brown: I have called all the numbers available to this company many times in order to resolve an issue. They're all unmanned and lead to the same voice messaging service. I've left too many messages for someone to call me back and to date, no one has. They advertise as if they have personnel standing by. This is not true. FedEx should be ashamed to be associated with "Rush" my passport. I will never do business with this company again and will let the US Department of State and tourism businesses know about this shady company.
Response: Tommy, We're sorry to hear that you've had difficulties getting in touch with us. We'd love to help resolve your issue, can you provide your order number, and we can have someone reach out directly to assist? The order number should begin with GW.

Martena Reed: I ordered a 1-week expedited passport renewal using the website and received my passport within a little over a week after mailing out the completed application to Rush My Passport! I had travel planned for 10 days after my mail-in date. I sent the documents on a Monday and received my passport on Tuesday of the following week for my trip that was scheduled for Thursday. Rush My Passport also provided regular updates on my application, which helped ease my anxiety. It did require some patience (well, a lot of patience) on the front end, but it was totally worth it. I spent a total of an hour or more on hold to verify my materials and receive the printable application packet. Though, the person who worked me through this was very helpful and apologetic for the long wait. At one point, our call got disconnected. I was worried I’d have to call back and stay on hold for another hour, but he called me back very soon after. He provided important details on how to complete the paperwork, what additional documents needed to be included, and emphasized the importance of sending my documents within the agreed upon timeframe. This was absolutely worth the cost, especially in the middle of the pandemic where I could not get an appointment with my local passport agency because they canceled online appt scheduling and was not answering calls.
Response: Martena - Thank you so much for the wonderful 5 star review and amazing testimonial about our services. We appreciate you and your business. Stay safe and well! Amazing adventures ahead!

Charisse Raikes: I started/completed the application process on 6/22/21. GovWorks received it on 6/22/21. I received my passport today, 7/24/21———4.5weeks to be exact. I did call once (week 3) because reading all of the negative reviews had me nervous and assuming that I would have to cancel my trip. I spoke to a lady that confirmed they had everything and though the timing was tight, she believed I would receive everything in time for my 8/6. She was correct! I’m so excited I received my passport with time to spare. I would absolutely use this service again in the future…I would also recommend it to a friend/family member. THANK YOU!
Response: I’m so happy to hear this. We are glad you have been a service and appreciate your business. Safe travels.

mana nozad: ***This is a review during the pandemic when passport processing were delayed for months. This is an honest and fair review of rush my passport and I will update my review until I receive my passport: Quick answers: - Is it a scam? No, it is not. Look at the pictures. - Dose it work? It worked for us and we received our passports within a month, less than state department's turnaround time of 6 weeks. - Can you do it on your own? Yes, absolutely! Just make sure you fill out your forms carefully, follow the instructions for your pictures, pay for expedited service and overnight delivery. I just don't know if you are going to get yours as fast. My fiancé and I planned to travel to Portugal on August 22, 2021 and due to the current processing delays and out of desperation, I decided to use Rush My Passport's services. I read the reviews and to be honest, I was conflicted about the quality of their service. Some reviews show that customers were at fault for not following the instructions or felt that this service was a scam, and in other cases, it looked like the business failed to deliver what it had promised. But then again, there were many positive reviews. We mailed both of our passports without any errors on July 7th. I received notifications and updates about the process which was nice. However, one of the passports arrived at the passport center on Monday, July 12 and the other one arrived on Friday July 16. One thing that I can confirm, is that their customer service is poor and in my case, my calls were never answered. This might have been due to the high demand and the fact that many people are renewing their passports just now, after the pandemic. I received my passport exactly on Friday August 6th and my fiancé received his on August 13, exactly a week later. How it works: You fill out the forms online and it will generate your actual forms which you will then print, sign, and mail to Rush My passport. Very easy! Failure to follow the instructions WILL DELAY the processing time. Rush my passport will review your form and check for any errors and mail it to the nearest passport center. You pay $217 per passport and write a check for the government for expedited service. Then you will wait until you get your passport.
Response: I appreciate the great feedback on the orders. There was a slight difference in the arrival of the passports to the agency, but not to worry, you will be good to go. We will look forward to your update when you get the passports.

Lauren Moran: This company only responds if you leave them a bad review. DO NOT THINK THEY CAN HELP YOU GET YOUR PASSPORT FASTER!!!!!! If you are in a hurry and can accurately fill out the forms yourself DO NOT spend the extra money for this. They DO NOT RUSH ANYTHING. I am now flying to New Orleans to get an emergency passport because this joke of a website is not transparent!! I WOULD NEVER RECOMMEND THIS SERVICE TO ANYONE!!!!! I WANT A REFUND!!!! This company’s website is not transparent to what actual timelines are. When I signed up for the service "expedited" was listed as 4-6 weeks, now they have changed the website to say 6 weeks and are charging a boatload more for a 2 and 4-week service. BEWARE these are not timeframes from the time you send them your documents. Now I have Ralph telling me I won't receive my passport until after the 6 weeks from my documents delivery date which is what they promise on their website. I do not recommend spending the extra money for a service that is all smoke and mirrors with no communication unless you leave them a bad review. They dont process anything faster than the state does all you are paying for is someone to double-check your documents. Terrible customer service.
Response: Lauren - I am sorry for the challenges but we have already submitted your documents on your behalf at the agency. We anticipate the release of these items around August 20th - 28th based on the 6 week program.

Whennah Andrews: My experience with this service was fantastic! I paid for expedited service with a 4-6 week processing timeframe. I mailed my application on July 1st and I received it today August 13th (exactly 6 weeks). I received frequent updates from the company and I even spoke with a customer service agent midway through the wait time. She was extremely professional and reassuring. I made sure to follow the instructions to a “T” and went over all of the documents with a fine tooth comb. The company also provides a video tutorial to explain the entire process in detail. I’m very satisfy!
Response: Whennah - Thank you so much for the wonderful review and the trust in allowing us to assist you in securing your US Passport. Safe travels and remain healthy and well.

Lisa Camacho: Scam!!! Avoid!!! Their 5 star reviews are FAKE. NOT A LEGIT SERVICE! No relationship with U.S. passport processing. Why FedEx is ruining its reputation by being in partnership with this company is beyond me. Do not send these people your documents. They will charge you hundreds of dollars and do nothing but delay your passport. Go to the U.S. post office get the forms fill them out and if you want pay a little extra for expedited service with U.S. Passport agency. Rush my passport provides no legitimate service and in fact will delay your passport processing. FedEx is allowing this company to rip you off by charging for "expidited" service and providing no service except a delay the exact opposite of what you think you are paying for. If you use the service you will only be paying for a delay and risk never getting your original documents returned. FedEx should face a class action suit for directing their customers to this unnecessary scam.
Response: We are confused. You signed up at 11am and then were refunded at 2:20pm when you decided you didn't want to use our service. Then call us fake and not legit. If we were not legit, we would not refund you fully, would we. We are an option to customers that want to use our services and not required. Sorry it didn't work for you and your claims are false when you never even used our services.

Julia Lettieri: Completely panicked after reading HORRIBLE reviews about this company. Couldn’t get anyone on the phone so I went to their local office and demanded my stuff back (unsuccessful.. Bc they had already sent it out to the gov). Thought I got scammed but was very wrong! Got my passport in 4.5wks! As long as you fill out the documents correctly, which was a prettyyy simple process, you should be good to go. Truly believe that anyone who’s complaining either didn’t fill out the paperwork correctly and/or missed their trip due to their own time crunch. They keep you updated along the whole process via text. I’m happy I used them and will suggest their services to anyone who needs to get their passport fast.
Response: Julia - Thank you so much for the wonderful review and the 5 star rating. We greatly appreciate both. We hope that you have amazing adventures.

Yvonne Dreptate: Update: Saw a reply to my comment and I would like to explicitly state that the website is misleading about what expedited means. Also I did sign my application. I have a copy myself. I understand about the glasses. I am not upset about that delay. I am upset that the website is purposely misleading as to what expedited means. It make it sound like if you pay their fee then you will get your passport in days. I was under the impression that they worked with the state department in some way to do this. Nope. So after you send your documents to them they just mail it to the state department, so now I wait 8 more weeks. Honestly with how shady this place is I upped my online identity protection because I dont trust them at all. Original comment: I wish I would have read reviews before using this service. Somehow they have a site that looks like it is affiliated with Fedex, an actually reputable company. I paid for expedited service because I expected what the website promised. Now that they have my documents... 8 week turn around.. Please do not waste your money or your time. They do not deserve your money or stress. Check out google reviews. I have a feeling they run this site as well.
Response: Yvonne - I am sorry that we earned a 1 star review from you after you purchased our Up To 8 Week service. We initially had issues with the order, as you wore glasses in the photo and you did not sign your application. Yes, this did delay the process, as we awaiting these two requirements to be fixed. We received the items and have now submitted to the agency on your behalf. That clock starts on March Monday, March 22nd. Sorry that you feel this way and hopefully we can get the passport back sooner and you will feel differently about your experience.

Missy Daggett: Amazing! The entire experience was just what I needed once I realized my passport was expired and I was leaving on an international trip in less than 3 days. From the very first phone call, the staff was reassuring and the company did a fabulous job of guiding me step by step through the process. Plus, they were very good about keeping me aware of exactly what was going on. I received phone calls and emails notifying me my documents had arrived, and another when they were approved and with the courier and yet another once my passport was shipped. I have already recommended this company and my passport specialist, James Rosier many times. My vacation would not have been possible without this company! If you find yourself in a similar situation, you can rest assured RushMyPassport will take care of getting you your documents in time.

7. Travel Visa Pro Washington DC

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39 reviews
Travel Visa Pro Washington DC
Location
4.8
Establishment
4.4
Parking
4.6
Wifi
4.8
Customer Service
4.2

Address: 1802 Vernon St NW, Washington, DC 20009

Schedule: Closed ⋅ Opens 11AM

Telephone: (202) 684-7150

Guy: Passport office


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Travel Visa Pro Washington DC: what do users think?


Ahmed Morsy: I have used their services to apply for a travel visa, and they managed to process it successfully and find solutions to any problems we experienced throughout the process, since dealing with embassies and consulates can be tricky, but Travel Visa Pro know the ins and outs of their business. The team is very professional and very responsive to emails, which makes communication easy and smooth. I highly recommend using their services and I will definitely be a regular customer and recommend them to my family and friends. Thanks!

Patricia Smiley: I had a very tight schedule and was extremely stressed out about it. They kept me up to date, and handled everything beautifully.

Ron Gagliardo: I had a wonderful experience with Travel Visa Pro recently. I needed to have some important documents apostilled and I received extremely helpful and timely service from Min Smuikys in the Washington DC office along with Natalia Emerson in the Seattle office. I was delighted to receive my documents back quickly and with care. I highly recommend the Travel Visa Pro team in both Washington DC and Seattle.

Evan Chernicky: This company has assisted me with arranging visas for employees for travel to China and Saudi Arabia and Russia - a few times with a very limited time frame. I have found all my dealings to be easy, and it is comforting to know that things were being handled by professionals. The staff has always been responsive, knowledgeable and sensitive to my time restraints, and tolerant of my many questions. They were helpful in walking me through the process, in translating language when needed, and the staff came across as both caring and friendly. Arranging such travel can be very stressful and Travel Visa Pro lightened my load considerably - all with an easy manner.

Della Morales: This company is wonderful and the staff. I mean from the phone call, explanation, the upfront fees for rush services and the actual processing of my visa to Nigeria. It was fast!!! Thanks for taking the time to help me with my questions, assuring me that it can be done on time, no excuses but straight shot answers and y'all did what you promised. That is best customer service ever! Thank you!

Will McConnell: I had a poor experience with Travel Visa Pro. I dealt with 5 different people at TVP, and only one of them seemed competent, and thus I have given a 1/5 rating. Here was my impression of the TVP employees I dealt with. Justin H - Actually seemed knowledgeable, but quit or was fired part way through my visa process. Shawn L - Again, seemed knowledgeable, but quit or was fired part way through my visa process. Maurice M - Seemed totally incompetent, or overwhelmed. Rarely responded to emails or calls, but if he did respond, it usually took him 48 hours +++. Marc G - Nice guy to talk with on the phone, but he did not seem to know basic details about my application, and gave me false information that lead to a big delay in the processing of my visa. Christen W - Was pleasant and generally competent. She was the one who got things taken care of after mistakes by the previous 4. The company I work for hired TVP, so I had no input in which agent I would use. Based on my experience with the company I would not recommend using them. I can only give you my impression, but my impression was that all of the employees either simply didn't care about my application, or that they were overloaded with work and had too many applications to deal with. I just did not receive a high level of customer support or service, and did not feel like I was dealing with experts at all.
Response: Hi Will, Your review is dead on accurate, and I am truly sorry. It was a period of our Saudi Dept's history we will always remember - if for no other reason than to make sure it never happens again. TVP has always excelled at Saudi visa processing. It is a very complex process with a lot of moving parts and it takes the right people to make it work correctly. Unfortunately we had some personal issues earlier this year and no matter how much money we invested or where we recruited from, we just could not put together the right team. We have since brought in the right people and gotten things back on track. As a business you often try to negate a customers negative post by highlighting the positive parts they failed to mention, but that ain't gonna happen here. Your experience was real, your review was accurate, and on behalf of everyone at TVP I sincerely apologize for it. If you ever need help in the future call and ask for me, I will make it up to you 100%. Sincerely, Mark Harris, CEO

Eric Gautreaux: Visa pro not only has the best price, but they have such an amazing service. I was nervous to send our passports away, but Visa Pro is very professional and by the end of my order I knew I made the right decision. Do not use any other service. I researched them all, and none of them were able to match the price. SFO20 will probably get you a %20 discount too! ;) See my notes below: 1. I received my Visa a little less than a week BEFORE the estimated date 2. They wrapped up our passports in a nice plastic sleeve to show their courtesy. 3. Their mobile website is great. It is actually much better than their regular website.

Khalid Hanif: I contacted with Travel Visa Pro for document attestation. I had a very high level of professionalism by Mr. Shawn. I can not express his kindness, sincerity in job, customer's care in words. His expertise, sincere advice kept me in a very comfort zone. I am very grateful to Travel Visa Pro for providing such an excellent services to their clients. Khanif
Response: Thanks for using Travel Visa Pro! We're glad we were able to help, and hope you'll come back to us for all your legalization, visa and passport needs in the future.

Ryan Amick: I was very pleased with Travel Visa Pro. I got the "urgent" expedited passport service. They were less expensive for the "urgent" 2 day service than other companies I researched. I sent my paperwork off on Wednesday afternoon, and had my passport back the following Tuesday morning. Although I did expect it would arrive on Monday (not sure if that was reasonable), when it didn't, Travel Visa Pro changed my shipping to early a.m. for Tues morning at no extra charge so I could make my 10am flight. The best thing was how easy it was to get someone on the phone and how helpful they were when I called. I must have called the lady 10 times the day I was filling out the paperwork and she was very patient with me. Thanks again guys for making sure I had my passport back in time and being so professional

T G: Shawn is very knowledgeable about the Saudi Arabian visa process. He made the entire experience as simple as possible for me. I would not hesitate to use Travel Visa Pro again anytime if I ever need another visa for Saudi Arabia, or a visa to another country. The price is well worth it! Thank you very much!

8. Fast Passport Center

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79 reviews
Fast Passport Center
Location
4.3
Establishment
4.8
Parking
4.2
Wifi
4.3
Customer Service
4.5

Address: 1629 K St NW #300, Washington, DC 20006

Schedule: Open ⋅ Closes 6PM

Telephone: (877) 253-0084

Guy: Visa and passport office


Review: "Look no further for an expedited Passport...These folks are the Pros!"

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Ric Levin: Fast Passport Center was truly a "port" in the storm! :-) I had not realized my son's passport had expired and he was leaving on an important trip. It is not easy to get an expedited passport and my anxiety was relieved when I found this service. Fast Passport Center, at the very beginning of this process, provided direct phone numbers and an email contact so that I could call and email and get answers to my many questions. They were totally responsive and responsible and I am deeply grateful that they were able to solve this very anxiety producing issue of my creation.

Dan Labow: My wife won a trip to Cabo San Lucas, Mexico from her company and it was 6 weeks away and I realized my passport had been expired for over 2 years. I considered just going to the post office and expediting it, but between US Mail delays and Covid, I was afraid I wouldn't have it in time. I searched the internet and looked at reviews of several companies. When I found Fast Passport Center, the reviews were much better than the competitors. I had a few choices for time frames and decided to spend a bit more to get it in 2 weeks. Within minutes of payment online, David sent me a few emails with info needed and step-by-step instructions. He then called me an hour later to confirm I received the email and ask if I had questions. Yesterday, I received my new passport 13 days after sending in my payment to them. They beat the 2-week promise. I highly recommend David and Fast Passport Center!!!
Response: Thank you for the review, its very much appreciated! David and the whole team work very hard making sure we provide the best service at the lowest prices possible. Have a great trip!

Trang Khanh Tran: Our family would be on vacation trip within 3 weeks, and I realized my passport would be expired in 1 week. I tried to contact many different places, but no one could guarantee that I could get my PP renewal on time. I found this company through my search online and decided to give it a try. I was a little nervous as the reviews were not that excellent, but I had no choice. Called David and he quickly responded and guided me through the process. He said it would be done within 2 weeks. I had to pay almost $800 for this service and expected that I would get my new PP within 2 weeks for my family trip. 2 weeks gone by and I had not received my PP. I was so worried and called David to follow up. He said give him 2 hours and yes, the PP arrived on time. Just 2 days after 2 weeks :-). David is responsive and cares about what he does. I would recommend for this service anyone who has an urgency to get the PP done on time.

Mr.Grapes: Passport as promised!! We were in a bind and realized my wife's passport expired and less than 2 weeks to our trip - doomed!! Then I found fast passport center and spoke with a person named Dave who gave me some hope and told me EXACTLY what to do, which I followed exactly, and I just got the passport today - literally one week from when they received my expired one... I couldn't be more happy! They made the process easy. Highly recommended!!

Dreyden Wilde: Posting here in hopes David will read and get to my refund. I purchased a new passport via fast passport center and unfortunately it could not be completed in time. David was quick to call once I placed an order, offering directions on how to complete everything. He then told me he could not do it in time of my trip, and he would send me all of my documents as well as a full refund. I did receive all of my documents. Unfortunately I have not received any form of refund and I keep getting “ok” as responses from David when I email him about it. It’s been since October that we discussed a refund. Probably best if you just go the post office route for getting and working with passport needs.
Response: Mr. Wilde, Your refund was done last week. Let us know if you dont see it on your side by mid-week this week.

Connie Amos-Parsons: It is true that Fast Passport office debited my account 3 times when I went on their website to pay the initial $125 to get the Expedited Passport since I’m traveling in 6 weeks and lost my passport during my move. It is correct that I called them and emailed them and David did not respond. I had to contact my bank to file a dispute. David did finally respond and explained. I hope that their business will respond more quickly and that would be appreciated. CORRECTION: I have received a full refund in my account from Fast Passport and I found my passport so I’m good to go now.
Response: Connie, All funds spent on our site have been refunded. You are misinformed, the agency has allowed us to speed up the processing within 5 business days. You should remove this review because it is just not true, "Good Morning, Fast Passport Center, Your company is registered to engage in hand-carry services at the Philadelphia Passport Agency. The attached letter is to provide you with official notice of upcoming changes in procedures and requirements for the submission of passport applications. Effective August 2, 2021, the Philadelphia Passport Agency will resume accepting a limited number of hand-carry applications from our registered courier companies. Initial application allotment will be reduced. Mail out services will be added to reduce traffic to the agency. Will call services will not be available at this time. Please review all attachments to this email. The attached letter has also been mailed to your company........... " The passport agencies are just coming back online for the couriers and we are able to speed up the processing for a limited number of people. We understand its a frustrating time during these COVID issues but the passport agency is processing the passports for a limited number of approved courier company clients within a weeks time. Contact us if you havent seen your refund by next Monday.

Chris Wade: Terrible experience. The company cannot deliver what their website promises. I called the company 3 times before paying for a passport renewal seeking to confirm they were able to get me what I needed, and each time it went straight to voicemail and my call was not returned. I then paid $125 for a passport renewal within 8-12 business days, which is one of the options listed on the website. Several hours after paying, I get a call from the owner, David, saying that in order for them to get my passport renewed within that time, I will need to pay another $200. What?? He claims that there is a new regulation that came out a few days ago that changes the passport renewal times. I ask him to send me a copy of the new regulation and he refuses. He says his website is not current but that he will update it to accurately reflect the current options. As of today, the website has not been changed at all. David refused to take any responsibility for his misleading website, and acted like it was no big deal that I wasted most of the day expecting this. I would not trust them again with any service, let alone something important like a passport renewal. *This has been revised to note that the charge to the credit card was refunded, which is the least the company could do*
Response: Fast Passport Center is an approved courier with the US Department of State. We follow all the rules and guidelines especially during COVID restrictions. Chris was offered an upgrade so he could get his passport in time. He declined so he was issued a full refund. He was also shown that there was not a double charge. It is unfortunate Chris left a dishonest review. We also sent him the US Department of State passport agency's walk in option. We hope he uses that or another service so he can get his passport in time for his upcoming trip.

JD: I lost my passport during the pandemic and had an urgent international trip soon approaching on Thursday, August 19. I reached out to the official state department passport agency in DC to get an appointment for an expedited, in-person passport, which requires that you call within two weeks of your international travel date and they would try to get you an appointment within three days of your travel. Long story short, I did that but the closest appointment they had was in New Orleans, Louisiana……mind you, I live 15min from DC.i then tried reaching out to a few different companies who told me because of COVID, they were unable to assist me with an expedited passport and that I would likely miss my trip. So, I was close to panicking but remembered that I saw this company called Fast Passport Center on google. I originally assumed it was fraudulent but I was out of options and had to at least try, and I’m SO, SO glad I did. Getting in contact with the company can be difficult because they’re extremely busy, but once you pay the fees for their services on their website, they absolutely make themselves available to you. At this point, I had 10 days before my international trip to get a passport. Once I paid the fees online, David reached out and walked me through the process. I had some issues at the post office during my passport acceptance appointment and although I could tell he was very busy, David took the time to help me as best he could in the moment. Long story short, my passport was sent off on Wednesday August 11 and David and his team managed to get my passport processed and mailed back to me by Wednesday, August 18, right before my trip the next day. I could not be more grateful for his help, especially during a time where everything is still slower because of Covid. HUGE thank you to Fast Passport Center and I highly recommend their services.

Phil Taylor: A very good service with no hassle. They provided a handy Fedex mailer to send our documents and returned our renewed passport within 2 weeks. All went very well and the final amount we paid was much better than those of all the competitors I checked.

Kris Anderson: I realized I needed to renew my passport last minute(8 weeks before my trip). The postal services stated their expedited services normally take 12 weeks, but due to covid it could take up to 16 weeks. I discovered Fast Passport Center online. I decided to give them a try because this didn’t read or feel like one of the bigger services where you are just a number. David was responsive via phone and email. It was very personal and not a call center feel. He told me this would prob take 6 weeks as long as follow the check list. I am worrier and try to anticipate any hick ups. David assured me if things weren’t moving according to plan there were options. I was able to obtain my passport in exactly 6 weeks! My friend ordered his passport through the postal servie back in June and to date still hasn’t received his passport! I highly recommend Fast Passport Center for any passport services!

9. United States Postal Service

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126 reviews
United States Postal Service
Location
4.6
Establishment
4.7
Parking
4.8
Wifi
4.1
Customer Service
4.2

Address: 3118 Washington Blvd, Arlington, VA 22201

Schedule: Open ⋅ Closes 5PM

Telephone: (800) 275-8777

Guy: Post office


Review: "They provided detailed insight on passport renewal processing and I ..."

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Zenzalei Zee: Does not answer the phone. I got lost trying to find the place for my passport appointment and called to get directions. Because they did not answer to help me, I was 10 minutes late for my appointment. Then they would not help me because they said it takes 15 minutes for each customer. However, when you book your appointment, you do it in half-hour increments. They still had 20 minutes to help me for what they themselves said 15 minutes. Also, they have lost two of my packages. They come so late that our rental office is closed and the carrier cannot get in, so they say they will try to redeliver the packages and they never did. Amazon still has them as attempting to deliver my package on January 7. It is now January 11 and there has been no further update other than "USPS will try again on the next business day." That was yesterday. Meanwhile they are delivering other packages to my building. This post office is HORRIBLE and I miss having the one in Courthouse as my post office. I am going to issue a formal complaint with the USPS and I suggest others do, too. The postmaster here needs to be held accountable for the poor quality of the staff who work at this post office.

Emily Deanne: Not a huge fan of this post office. The lines are always long and the service is always slow. Sometimes the staff can be rude as well. If you can try to avoid going to the counter. I would recommend using the Kiosk or doing click and ship - so you print a label at home and can just put your package in the drop box. I have never had a pleasant experience going up to the desk. One time I had a package to send and the person behind the desk just took my package and tossed it onto another desk without saying a word. It was unclear if that meant it was going to be processed or if they wanted me to take it back. So I took it back and then walked it over to the drop box to put in in there. Otherwise, I was unsure whether it would just sit out on the desk all day!

Ryan Verey: Scheduled a passport appointment here with my 3 month old son. The lady was so rude I was honestly taken back. She said the pic would look bad because my child is white and wearing a white sweater. I said there was nothing in the application about refraining from wearing white to which she replied “it’s common sense”. The other lady helping me was nice and even said that she is always like this and difficult to work with. She was going out of her way to be rude. What’s funny is I told the nicer lady that we came here because this location is usually nicer than the staff on S Glebe (which are another level of rude) and she told me that this lady used to be at that location which I found kind of funny.

Olivia Lanham: Truly a terrible experience every time I go here. Long lines and bad customer service that surely incentives most locals to use other carriers in the area. Todays experience summarizes a typical sort of encounter- There weren’t many customers but there was a line forming at the post-it-yourself machine because apparently the main desk was down. I approached the main desk just to ask for advice and to borrow a singular piece of tape. The woman ignored me, had her personal AirPods in. I then stood back to wait as she took another customer (who was not in line). Everyone at the machine now realized that her desk was, in fact, not out of service. I found another attendant to ask for the piece of tape. She said they didn’t have any (???) but that I could buy some (not a normal roll, that wasn’t even in stock). Same goes for scissors to cut this tape. None sold, and I was told to use a pen. Two other customers were having similar experiences with the attitude of the women working, and the three of us helped each other sharing the supplies found in our purses- pens, scraps of tape, etc. We finally are able to attach our labels loosely to the prepaid packages, knowing that ultimately the lady behind the counter will more pristinely re-tape it all with the tape she apparently doesn’t have. I get it. They can’t give everyone a handout. But an act of kindness, especially when the store is not busy, does go a long way. The three other customers and I agreed that it’s worth it to just pay for better service elsewhere next time.

Kate Winterholler: Is the requirement to work here that you are the rudest, most condescending person ever? Never in my life have I received such horrible service. I am appalled at the way I was treated at this USPS passport agency— from the second I stepped in the door I was spoken down to in an EXTREMELY harsh manner for absolutely no reason whatsoever, and then, the woman conducting my appointment turned me away for a completely false reason (I have since verified to be VIABLE proof of citizenship by 2 different government agencies including the Department of State,) so she turned me away for no reason other than she is a lazy and inconsiderate person who doesn’t want to do their job and gets off on speaking down to people and ruining their day. Also, I asked for a pen while I was waiting to fill out the needed forms, and THEY gave me a blue pen, then proceeded to tell me blue ink is unviable and to re-do the form in black ink. YOU gave me the blue pen to begin with. The fact that our government functions like this is abhorrent. Thank you for the false information and cruelty!

Delena Ganey: Staff has always been very helpful, and the line is never more than ~4 people. I have never had a negative experience and have been here several times!

Kujnn Yaah: Tamika the Supervisor NOT HELPFUL and how long have the same problems with her and this post office now in this new location continues to happen. Tamika have not resolve issues with missing mail that always happen with the Carriers! Carriers loses mail quit often. REPORT THE SORTING MAIL OR CARRIERS WHO DO NOT DELIVER YOUR FIRST CLASS MAIL ALWAYS MISSING ESPECIALLY IF IT IS A GIFT CARD OR CREDIT CARD. THE POSTAL SERVICE IN ARLINGTON COUNTY NEEDS INVESTIGATIONS DUE TO HOW MUSCH MAIL IS ALWAYS TAMPERED WITH.

Cait O’Donoghue: Had a great experience with the passport office here-Tiana was fantastic, caught a few errors on my forms for my infant daughter, and was able to get them fixed. She also helped with my renewal application. I had an appointment and didn't wait at all. (just FYI the confirmation email didn't come through, but thats a USPS.com issue)

Leslie Smith: Staff is rude and does not prioritize customers. There was a line of five people and one staff member was standing at the desk organizing paper. After getting to the front of the line, I was told that I could not be helped because my package did not yet have tape on it. I brought my own and it took me two seconds to tape. I had to have it open to show them the return address on my return sheet before placing it in my package. They gave me a hard time about this too. I’m sad that this is going to be my new post office as it is next to my new apartment. I miss the treatment at the UPS store that was next to my old apartment.

Josh Johnson: Staff is rude and slow. They’re busy chatting with each other and playing with their phones while there’s a long line of people. They don’t answer the phone when I tried calling.

10. United States Postal Service

LEAVE AN OPINION
24 reviews
United States Postal Service
Location
4.5
Establishment
4.2
Parking
4.3
Wifi
4
Customer Service
4.7

Address: 3709 Rhode Island Ave, Mt Rainier, MD 20712

Schedule: Open ⋅ Closes 5PM

Telephone: (800) 275-8777

Guy: Post office


Review: "I came here to apply for a passport."

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RJ James: No longer a good experience -- choose another local branch. Appears to now be run like a small business where the lead employees get to make their own rules, as opposed to a federally operated service. I arrived prior to closing, but the door was already locked and was turned away without even a polite explanation as to why they would be closing early. I'll be reporting my experience to the USPS complaints as well.

Miguel lopez-herrera: No Customer services and very rude. I’ve been here twice. Once to ask questions and second to try and renew my passport. Both ladies (w/dreads) had a very condescending tone from the start. Both were very dismissive as if they didn’t want to be bother.

Jeannette Belger: Mrs. Addison the Postmaster is very knowledgeable and had a great attitude when doing my passport! The female clerk could know more

Krystal T.: The Postmaster, Mrs. Addison is always very helpful! She walked me through my entire first visit and made everything crystal clear. Since then, every time I see her, I notice she always has a pleasant, upbeat attitude. You can tell she really loves her job as well as her customers and because this post office is small, it really feels like family.

julie clare: This used to be “the good post office” and I’ll still give it a couple stars for convenient parking spaces around back and the fact that it was actually open during its posted business hours, unlike the Gallatin St. location in Hyattsville. However the employee was pretty rude to me- no hello/thanks/have a good day, and told me to hit “no” on the keypad instead of asking if the package was liquid/fragile/etc; and also rude to the customer ahead of me (who was not a native English speaker and just seemed to misunderstand her initial question). Also even though there is plexiglass between the customers and the employee, I was not happy to see that the employee wasn’t wearing a mask. I decided not to buy any of the stamps that I’d originally wanted to get and just left after mailing my package.

Ricky Rivas: wow it is surprising that more lazy people who are in this location, a woman with braids is a badly educated lazy woman, they should fire her for bad service that she offers

Sharon Thomas: There is a young-lady that works there she is great she treats you like family has plates in her hair small frame she helps everyone with any and everything African American I love her She worked today at 1130 am first window when you come through the door always smiling she gets the job done

jaquelinne orantes: Excellent service! Came in for a passport appointment and I was helped by a gentlemen named Mike Davis. He was very helpful. Even told me what to expect with the passport delays due to Covid. Top tier customer service!

The Mission Of Submission: I came here to apply for a passport. Although I was late for the appointment I was still taken care of. Yes, you have to make an appointment.There are passport photo services here which is very convenient.The staff here is very nice!

Anand Gahlot: I went to this Post Office to send in my passport renewal application. Mike Davis was extremely helpful and knowledgeable of the passport renewal process. He checked my application and added a few notes for the passport office so everything was exactly as I requested. Very pleased!

11. United States Postal Service

LEAVE AN OPINION
30 reviews
United States Postal Service
Location
4.2
Establishment
4.6
Parking
4
Wifi
4.6
Customer Service
4.7

Address: 5877 Washington Blvd, Arlington, VA 22205

Schedule: Open ⋅ Closes 5PM

Telephone: (800) 275-8777

Guy: Post office


Review: "Just got my passport processed by Nathan, I was in and out in 7 minutes."

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Andrea Funes Quinones: Got my passport renewed today and the staff was great. Ms. Hye Yon was very kind and helpful!

Mark Beavers: This is by far my favorite post office in Arlington! Even though I live in Rosslyn, I most often drive to this post office because of the friendly staff who take extra care to service my Philatelic requests!

Katherine Collins: I've used this Post Office for years and always found it pleasant. Yes it is crowded at certain times but the wait is never too bad and the employees have always been helpful and pleasant. My household delivery is another thing. For the past 6 months it has been terrible -- misdelivered mail and sometimes mine never gets here.

Zach Blozan: Just got my passport processed by Nathan, I was in and out in 7 minutes. He was incredibly thorough and efficient. Quick and easy, great experience!

Mike O'Malley: Sometimes it's crowded, and sometimes the stock of stuff--envelopes, mailing boxes etc is low but in general service is quite good. We recently got passport photos/applications processed there and it was great. Home delivery has been mostly excellent for us in 17 years of living nearby

Nkeiruka Onyekwere: Opened mail. Packages returned to sender for no apparent reason. Wrong mail delivered to my mailbox. Mail not delivered to my mailbox for days. Rude front desk. Horrible service.

macy Sterling: This post office is great .I live in Falls Church City . I have chosen to come here since the FC post office staff area so rude, nasty and disrespectful. This Washington St post office has always been extremely helpful, courteous, and even staying open in the evening if the line is long (may not let people in if the doors are close). You want rudeness? Go to Falls Church, Broad Street location .As far as the carriors are concerned, you get good and bad all over the country. Not just Northern Virginia.

S Royster: Pleasant feel to a room post office with a stocked postal store. Nice conversation with clerk who sold me stamps. Noted photo of namesake Preston King, World War II hero. This could be a community center, like Post Offices of yore.

Cafe S: The post office itself is fine, employees are helpful and proper most of the time. I have no problem with them at all. My main complaint is one of the USPS carriers. S/he didn't even ring the door bell when I was waiting at home all day for my international package, and it does not even require a signature. So this lazy ass carrier decided to dropped all the mails and delivery notice paper which marked "No Authorized Recipient Available". S/he also ignored the fact that we have 3 cars parked right in front of the house lol. So it was clear that s/he didn't want to drop off my package from the beginning. Basically it's a "F-u, I'm lazy af.. you can come pick up the package yourself". Oh, also that brainless USPS carrier gave me delivery notice paper with the wrong USPS office address (It says Annandale branch, instead of this one in Arlington). It's a shame that some of those Arlington USPS carriers couldn't even do their job properly and decided to be super lazy about it.

Angethlor Wimberly: When I need to mail a package to a shady state from a Post Office I can trust, I use this location. Judy and the staff are so nice and honest. I feel like family.

12. United States Postal Service

LEAVE AN OPINION
50 reviews
United States Postal Service
Location
5
Establishment
4.1
Parking
4.9
Wifi
4.2
Customer Service
4.5

Address: 6323 Georgia Ave NW Ste A, Washington, DC 20011

Schedule: Open ⋅ Closes 5PM

Telephone: (800) 275-8777

Guy: Post office


Review: "I'm a native and have been to most DC locations!"

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Natalie Howe: The people who work at this post office are so friendly and helpful! They gave me advice on the most cost-effective way to mail my packages, so I ended up saving like $40 on shipping some heavy boxes. During the pandemic period they are also very professional, politely making sure people in the post office keep their distance.

Bridgette Hildreth: I went to this post office because it had relatively high ratings compared to others in the area. I experienced such kindness from the two women working at the front and was blown away. While they were helping me with my mail request, I was describing a negative experience I had with other government services, largely because of the difficulties COVID has brought into these domains. I kid you not, the women serving me went to the back and brought out a “Stress Survival Kit” to send me off with. It had advice on a ways to cope with stress and thoughtful gifts to go along with it in a ziplock baggy. They were going WAY above and beyond and it was so appreciated. I am never going anywhere else to mail off important items! Thank you Postal Workers!!! Your small acts of kindness make a big difference!

Levester Green II: This joint is ok. I mean it holds it's own. It did succumb 2 the covid mania by closing down. Even now today I thought it was open until 4 but when I arrived it clearly said 12 on Saturday so now what! They did steer me in the right direction. Thanks!

Sunil: The staff at this post office are extremely nice and very helpful. Free parking is available in the back and there is also metered spots in the front of the post office. I am skeptical of other reviews which states that the staff is rude; in my numerous visits to this post office, the staff have been very friendly and nice. Yes, there are times when there is a wait, but I believe they do the best they can to get everyone in and out as soon as possible.

Alberto Fernandez: This old lady there is very rude for no reason

Monica M: Georgie keeps all the new stamps in stock. They always have a good variety of stamps (old and new) and service is done quickly. There’s someStreet parking nearby and really easy to get here via the 70/79 bus.

Tes B: With the post office's online service, I rented the box paying $136 for a year. To get the box number I had to go to the office and spoke with one of the staff and she gave me the keys once I filled in a piece of paper. Later I realized that the box I rented doesn't have street address and couldn't receive packages from Fedex, ups and others. In addition to that, the zip code is weird, it's 20040 while the actual zip code of the area is 20011. Every thing messed up. To get an answer, I went to the office and spoke with the staff again. Nothing changed, she couldn't fix it anymore. It's completely the staff's fault setting up my address wrongly. What do you suggest me, I want take the case to somewhere beyond complaint. any legal advice please. It's outrageous and this is a serious mistake. Thanks.

cynzgin: The BEST Post Office in our area. Service and staff are knowledgeable and extremely friendly. I'm a native and have been to most DC locations! This USPO ranks at the TOP.

Lady LaTre'viette Phantumhive: Phone answering system isn't helpful WHAT SO EVER whenever you are trying to get a customer service rep on the line. It legitimately hung up on me every time, because I wanted to speak with customer service regarding a service that was not mentioned during the auto operator. You guys really need to keep a human to human experience present on the call line, even if you are trying to save money as a business.

Anthony Williams: If u have something to do DO NOT GO HERE!! Especially if u have anxiety. This is the SLOWEST post office i ever been to in my entire life. U may think “ okay its just a bad day “ but no, its like that everytime...

13. United States Postal Service

LEAVE AN OPINION
31 reviews
United States Postal Service
Location
4.4
Establishment
4.3
Parking
4.1
Wifi
4.5
Customer Service
4.9

Address: 1050 Connecticut Ave NW, Washington, DC 20036

Schedule: Open ⋅ Closes 5PM

Telephone: (800) 275-8777

Guy: Post office


Review: "Fast and convenient without any passport agencies."

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Amanda Benton: This post office has the best people and is so efficient. Especially the passport manager. I've tried to use other locations like Georgetown and they are not as good.

Victoria Bunk: Would not recommend going here. I had a non machinable letter, they tried to charge me again even though the stamp I already paid for said “non machinable”. Would not trust letters dropped off here.

Kathryn Gilliland: ZERO. This used to be my favorite post office but I just received the RUDEST treatment I’ve ever gotten at any post office ever in my life. I’m trying to mail 30 holiday cards in a standard envelope size that are a tad poofy. At first they were rejected because of their width and the woman stated that they were packages and would cost 5 dollars to ship A PIECE. I indicated that it was cardboard and I could flatten it if the air to fit the standard letter width (a device that measures the width that if you can fit it through, it’s a letter.) Once I flattened it and fit it through the slot easily, she still refused to accept them and would not explain to me why. I was patiently and politely asking her, if it fits through the slot, and it’s light, what makes it a package? She would not answer. She offered no other options or help. She was hostile from beginning to end. I understand how difficult people can be as I’m a waitress, but I wasn’t being rude and needed help. Then she said, “I said what I said,” and stormed off to the back like a child. The supervisor was not there for me to speak to at 3:30. No one helped me after she disappeared. There was a long line behind me and the only other person working there was completely busy. What a disappointment. I’ll be going to another post office forever. UPDATE: I put all my cards in a mailbox and they were all delivered. Clearly my cards were standard size.

Diana Chaves: Best customer service! They are very kind and knowledgeable, they won’t rush you and will help you in every step of the way for whatever you need to do

Scott Hackenburg: This place is kinda hard to find on maps. the post office is located within an indoor mall of sorts. You will have to take an elevator down to the "CL" level and you will see the post office. from the street this is not seen. I walked by the "mall" like three times until I figured out I needed to go in. Once there the employees are super helpful. if you need a self addressed envelope for any embassy, they have those no problems! I just walked in and didn't have to wait in any lines and got immediate assistance. No too bad for a major city post office, plan on being in and out in quickly. Hope this helps!

Shely McGuire: My goal was to ask USPS a question over the phone regarding inaccurate mail delivery. I tried 2 different phone numbers listed online. On both numbers, I received the same recorded message. After pressing 0 and requesting to speak to an Agent, the automated voice kept repeating the same phrase. My call was never transferred to an Agent. Why doesn't the call menu have an option number to speak to an agent? The USPS should install this feature, enabling their automated system to be more customer service oriented.

Micheline Frias: The best post office experience I've had! All the staff in this location are patient, friendly, knowledge and swift. I have rarely ever had to wait to get attended. Keep up the great work :-).

Phillip P.: Unkempt and understaff. Very long lines taking an average of 5 minutes per customer.

Vishal Sinha: I know USPS and the like "government services" are often associated with bad customer service, long wait times, and overall sub par shopping experience. But not all locations nor all employees would fall in that category. I have been to this location of USPS a few times now and on all these occasions my experience has been very middle of the road. I wont say the service was top notch with a feeling of being taken care of; nor was it bad where I came away with negative feelings regarding that location.Maybe, that is a "win" for USPS :) I had stopped by to mail a letter bound for an international destination. The person helping me advised on all the various charges depending on the delivery time frame - from overnight to 10+ business days. She also gave me all the paperwork that I had to fill out in order for me to mail the letter over. She even let me cut back in line once I was ready. Overall, a decent experience at this USPS!

tia hinds: I have had my fair share of experiences with the post office but every time I come into this location they are always friendly and helpful. Today Myra went above and beyond to help me locate a package that I needed to stop transit on. I cannot remember the other nice lady who has worked there for years name but she was also so kind and helpful. I really appreciate the staff here.

14. Washington Express Visas & Documents

LEAVE AN OPINION
17 reviews
Washington Express Visas & Documents
Location
4.8
Establishment
4.8
Parking
4.4
Wifi
4.4
Customer Service
4.6

Address: 1001 Connecticut Ave NW # 710, Washington, DC 20036

Schedule: Open ⋅ Closes 5PM

Telephone: (202) 393-3030

Guy: Visa and passport office


Review: "Washington express charged $47(!) to ship back to me."

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Joseph H.: This was, to put it mildly, a terrible visa experience and one of the worst customer service experiences of my life. My wife and I don't live in D.C. and needed someone to handle our tourist visas to Iran, a service the company advertises. Here is what we went through: -Upon receipt of the passports and visa invitation letters, employee calls us to say that the visa had the incorrect date when all dates were correct. When I explained this to the employee after looking at the date in context, he agreed. This didn't inspire confidence in their expertise as it was a basic reading error. -The agency decided to FedEx the visas in city (and charge us for the privilege). If I had wanted to FedEx it, I could have sent it to the Iranian section myself. This cost us an extra business day before the government received it. -The company had received the visas ten business days in advance for a 5-8 business day process time before our flights left. 5 business days pass, 6, 7, radio silence. Finally I have to ask them to go over and check on the visas. -This employee reveals that “maybe” they have done one Iranian tourist visa in the past, and that they believed Americans can’t go there. Not true! He also says that there is an Iranian embassy in D.C. Also not true and shows the company is advertising services they are not competent to perform. -They go but say it is closed. -They go by the next day, and then a representative says that the passports were just received the previous day and to come back in two weeks. -The flight was leaving two days, and yet Washington Express Visas just mindlessly says, “Well, we will check back in Thursday.” Thursday was the day we were leaving! I repeated said that Thursday would not help as that was the day we were leaving, and still mindlessly they said they would check back Thursday. -So Wednesday morning I spent twenty minutes online and got in touch with the individual who actually had the passports in hand and said he could give them to a courier. Twenty minutes. A little digging was all it took. He gave me his cell phone number in case I had any further issues. -But, no, the story isn’t over. The company sent a courier but then the courier left because he said the Iranian interests section was closed! I had just talked to the aforementioned individual, and they were open. What had happened is the courier hadn’t checked the right door, clearly, one must assume, because the courier was unfamiliar with the building and was not really concerned with getting the passports. -We got the passports and to the airport literally two minutes before the international boarding closed at Miami International. It wasn’t the Iranians or the British (who had set up our tour group and gotten the invitation letter) who failed us. No, it was the Americans. It was Washington Express Visas. -In sum, you might not be going to Iran like we were, but be aware that this company advertises services on its website for which they do not have the requisite expertise and will not apply sufficient effort to properly service the client.
Response: Joseph, We’re sorry you had a poor experience obtaining your Iranian visa. We always recommend that customers obtain their visa prior to purchasing flight tickets due to situations like yours where the Embassy was delayed. As this time, no walk-in applications are accepted at the Embassy and must be mailed in. Iran does not have a standard processing time but we submitted the visa immediately upon receipt of your paperwork, using every expedited option available to us. In our 10+ years in business we have processed hundreds of Iranian visas and keep up-to-date concerning any COVID restrictions before providing information to our clients. As you can imagine, we have no control over how quickly an embassy processes visa applications but we took it upon ourselves to send a visa agent to the Iranian interest section of the Pakistan Embassy (as is the correct procedure) every day for the status of your visa. Nonetheless, we understand your frustration and apologize for any miscommunication during our interactions with one another.

Alina Latifova: I was seriously impressed by the speed, professionalism and the level of communication that I received from this company. Arsen was helping me, guiding me through all the steps and patiently answering all my questions. Thank you so much!

J Phillips: Washington Express Services was communicative and responded quickly to my questions. I highly recommend this company to handle your visa or apostille needs. Angela was extremely helpful during the Covid delays and provided the best possible service. This was a stressful time for me and I appreciated her unfaltering professionalism and communication so very much. Well worth the cost.

Nina Peterson: When we work with documents that need to be sent to China for our business, we need to go through the complete authentication process for each document. A few years ago I worked through a different service and it was a total headache. Since I have found Washington Express Visas & Documents the process is a snap!! I cannot be more pleased. They are courteous both via email and in phone calls and they are FAST, thorough and very reasonable!!! I am a #1 FAN of Washington Express!!!!!

dimitritimchenko: Awful, unprofessional and clueless about the very business they advertise for! They lie into your face and then deny it. I tried using this firm to acquire visa. They were incapable of performing the service, charge me close to $150 for “ trying “ and shipping back my documents, for which I paid $27 shipping overnight fedex. Washington express charged $47(!) to ship back to me. They have “ a policy about charges”. They stated that “the embassy refused to issue me new visa until the old one expires”. I called the embassy myself and they said that’s not true. They would issue a new one and cancel the old one. It.s a multiple entry 3 year visa. So,” washington express visas and documents “ are incompetent and fraudulent! Oh, and they quoted about $200 more than the other agency for the same service! PS after talking with the managing director Verna Thompson, I received a full refund. She was very understanding, professional and proper. For that reason I’m raising my rating from one to three stars.

Casiana Connections: I would give an extra 5 starts if I could. I needed my diploma over certified so I can use in my new job. Without this, the job offer will have expired. You can see how I was desperate. I was able to do some of the steps from abroad, but things got messed up at the SOS Washington State and I was desperate. I found WA express online and talked to Verna on the phone. Verna knew exactly what I needed and even the name of the guy from the UAE embassy (that really impressed me). She explained clearly the steps and the fees. I was uneasy about writing my credit card info. and I called other agencies, but nobody knew s***. So I decided to go ahead with this agency. They emailed me after each step was completed. My diploma arrived a week later in Dubai. I was so freaking impressed. Verna is my Oivia Pope, my fixer- she if firm and tough because she knows what she is doing. Today I signed my contract with my dream job because of this amazing stuff. Thank you everyone!!!!

Desiree Goodfllow: Excellent service. I've been using the services of WEV for over two years now. No complaints whatsoever. Verna and Angela are exceptional, very professional, efficient and they go beyond normal expectations to deliver great service. They have proven that my originals and sensitive documents are safe with them. I am a very very satisfied customer. Thank you WEV.

Stefanie Ray: I cannot adequately express how much they have helped me these past two months. We have a giant project in the courts of China with "tricky" documents. Verna has gone above and beyond helping us work through issues in a timely and professional manner. Extremely reliable and helpful! Take your business here, you won't be disappointed.

Tom Patch: 100% recommend. The results I expect from documents services are exceeded by Washington Express - I look for professionalism, speed, efficiency, communication, and the right price. They have delivered every time!
Response: Thanks Tom! We value our partnership.

Courtney Leonard: My entire experience from the first call, through the completion of my document paperwork to the agents coming to my office to retrieve the applications (so fast) all the way through to the communciation about the status of my documents was easy, painless and some of the best service I've ever had, and I've used other services before. I'll never use anyone else!

15. United States Postal Service

LEAVE AN OPINION
54 reviews
United States Postal Service
Location
4.8
Establishment
4.5
Parking
4.2
Wifi
5
Customer Service
4.6

Address: 45 L St SW, Washington, DC 20024

Schedule: Open ⋅ Closes 5PM

Telephone: (800) 275-8777

Guy: Post office


Review: "Don't bother going here for a passport photo."

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Diane Gremillion: This location is perfectly adequate for basic postage issues, and I saw many people coming in for passport pictures. They very adamantly would not allow hand-stamping envelopes for our wedding invitations. We ended up driving to Roselyn where they were more than happy to accommodate hand stamping

Jane L: I stopped by to drop off a prepaid package. The post office had three service reps and a manager on a Saturday! The manager was available to answer any questions people waiting in line might have which was super helpful. The line went pretty quickly and everyone was very friendly. My package arrived at its destination on time.

Sharry Dhanoya: I’m not sure why the reviews are so bad for this USPS location. Yes, the lines are long, but that’s expected bc the USPS shipping rates are less than UPS and FedEx. I’ve used this post office location multiple times and have received good customer service. Mr. Anthony is a gem— very pleasant to deal with, he apologizes for the long lines and thanks you for your patience. My packages were delivered in a timely manner without issue. I’ll be returning here again.

Becca j: I never received my 7 packages and no one was able to help me. I was given a number for supervisor, called it multiple times and it does not work.

Cam Napier: Horrible USPS location. Was one of two customers and waited 14 minutes while the staff shouted at each other in the back. When they finally got to me, the cashier ripped the tape off my package (also ripping my packing label) another employee told me to put on my package. She then told me to leave since I now had nothing to ship. Never been treated this poorly by any employee at any USPS ever.

Alexander Kneeland: After a month of contacting them because I didn't receive my package, I got an impatient, unprofessional, and rude phone call telling me they will do nothing more to find the package they lost. When asking for clarification, the employee just repeated the same jargon loop again with a more hostile tone each time. This location is obviously not dedicated to service and I will make sure to remember how I was treated for a long time.

Melissa Curling: There is man at this location that was incredibly rude to me and several other women in line. Not one of the employees was wearing a mask in the main mail room that helps customers. I took a few packages out to the PO Box area to package them and get out of the way of all the other people, considering the requirements to social distance, and the man came out without a mask on to yell at me for stealing the envelopes. He then proceeded to tell his co-workers how dumb I was. It was a terrible experience and I will NEVER go back to this location.

Sherise: Absolutely horrible even though there is a line customers can freely go up to the counter whenever they please. I stood in line waiting while both female cashiers flirted with a male customer That was able to walk freely back and forth to the counter while both cashiers took their time helping him. Just horrible. Will rather drive out to MD or VA where I know I’ll get better service. 6/24/2020

Paul Reed: ***AVOID AT ALL COST IF YOU CARE ABOUT YOUR MONEY*** A package of mine recently went "missing". The tracking number said they tried to deliver it my location twice. The carrier never bothered to leave a slip either time, probably because he knew it was an expensive item. So on the third attempt magically someone in my empty house opened the door signed my name (spelling my name completely wrong) and the package just disappeared. Give me a break. They should be ashamed of themselves taking expensive money from people who are just barely getting by it is absolutely disgusting. If you have this issue that I did don't bother calling the number here because it will go straight to dial tone. I tried calling in a four times in a three hour window and it went straight to dial tone each time. THREE HOURS! That is insane. I am not sure if anyone will actually read this but if you do I implore you to use a different service or a different location if you care about your items and you work hard for your money like I do. Absolutely shameful.

Christopher Albert: Carrier did not deliver a signature required EMS package but marked it as delivered. USPS staff agreed mistake had been made, promised to investigate and call me back and never did. I went down the location and spoke to them twice about it. Sorry, but I would never ship anything important via USPS to or from the DC area as I have had multiple issues like this over the past few years, perhaps USPS are more competent in other parts of the country?

16. United States Postal Service

LEAVE AN OPINION
93 reviews
United States Postal Service
Location
4
Establishment
4
Parking
4.1
Wifi
4.6
Customer Service
4.6

Address: 3430 Connecticut Ave NW, Washington, DC 20008

Schedule: Open ⋅ Closes 5PM

Telephone: (800) 275-8777

Guy: Post office


Review: "I went in to apply for a first time passport and was in and out in less ..."

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Saad Javed: My wife went to this post office today at 2 pm and received horrendous service. The person helping my wife was a middle aged, middle build, African American woman. She was rude, continued to cut off my wife, at one point she said "I'm not required to give you any information at all, you need to leave". Then she ignored my wife and was as rude as possible. The post office must be hurting for employees considering how this location has 2 stars and trashy employees like this one. Also, I'm 100% confident that USPS will do nothing about this. I wrote this review to tell the people reading to not use this trashy Postal Service location.

Claudia Salazar: Literally the worst customer service EVER. I have gone THREE DIFFERENT times to this usps to get my passport and EACH TIME ITS SOMETHING NEW THAT I CANT GET MY PASSPORT. This last time tho horrible later the one with glasses, heavy set, curly ended hair, light skin she was there for my second time as well when she wasted my time when her other colleague said I could get my passport and then she said no that I could not but that’s a different bad experience from the one today. I booked my appointment a month out! I got there exactly on time and sat down to fill out my paper work. Had to wait for the people in front of me by the time that was done it was 11am 15 minutes passed my appointment and she said that my time is up and I couldn’t get my passport and how I had her wait 20mins when it’s absolutely wrong, my appointment time was at 10:45. And she told me how the email says get there at 15 mins prior appointment time WHICH I DID BUT I HAD TO FILL OUT THE PAPER WORK AND WAIT FOR HER TO CALL ME! I explained my frustration and how this my third time here and how they constantly waste my time and she told me to make a new appointment which wouldn’t be available till next month when I need my passport urgently and when she told me to get out the way to so she can help the next customer. This people act like they are not getting paid to do their job! I don’t why the people who work at this facility act in such a way. Totally unprofessional and unreasonable. There was traffic because of construction on rock creek and there’s always construction on Connecticut ave. She could have been a bit more understanding but said how I wasted all my appointment time and it’s my fault. I know most usps are filled with arrogant staff but this staff here is absolutely ridiculous! Horrible horrible go to a different USPS!

Sue Busick: After 16+ years of trying to be nice and cooperative, I’m done. It’s my closest PO, but I’ll drive farther now to avoid this place. Rude, nasty, argumentative staff with everyone. I can’t imagine going to work all day and having a lousy attitude and foul mood. It must be miserable. Close this place or start with a new staff.

christine mcelhinney: Horrible experience. Front worker to refused to assist addicting my certified mail receipt to the package. Told me I did not “try hard enough” to do it it myself. Take your postal business elsewhere.

David Wong: Female staff rude and ignorant of rules. Refused to accept my package with $44 of postage affixed. She said stamps can only be on top of package. No such rules!!! I mail package to stamp collectors with beautiful stamps on all sides except bottom and had no problems at the Chevy Chase and Friendship Station. I came today after getting my Covid test kit at the library. This woman spoiled my day. She has so many complaints. Supervisor should look into this. I took it to Friendship station and they processed it with courtesy and cancelled the stamps gently.

Pierre Gomez: Staff was curt and rude. On a Saturday, visited three DC post offices to cash a postal money order, including this one, and none of them had enough cash to cash it. Worst of all I had to wait in line each time to hear the answer was no.

T B: I've used this post office numerous times over the last few years. It is true some of the staff can be somewhat indifferent & intimidating to say the least. However, my issue has to do with mail that seems to sit at this location for 5-8 days without moving an inch according to USPS tracking. I have dropped mail at other locations (M Street, Union Station and 18th Street/Adams Morgan) and don't seem to have a problem with items moving along quickly to the intended destination. So what is going on with this particular location moving items to the distribution centers in NE DC and Maryland? Even though this location is convenient for me it might be time to go elsewhere.

Peter Madsen: Ordered a package about a week ago now. Said it was coming for delivery today at about 8PM. I check the tracking at 6:30pm to realize an update saying “your package is available to pickup” So, how can my package go from about to be delivered to need to be picked up? And no, no one rang a doorbell or even swung by my house, they claim an “attempt” was made, when no attempt was made at all. Trash.

H B: Always “out for delivery” day of, then late evening “ready for pickup”. Pretending to do their routes is fraudulent at best lmao

trevor schmutz: I don't ever do this, but after seeing how many negative review there were on here I wanted to come in w a 5 star. The staff were super friendly and fun. I went in to apply for a first time passport and was in and out in less than 10 minutes. I observed a staff member help multiple other customers, and she was kind and very helpful to the people she assisted.

17. American Visa of DC

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20 reviews
American Visa of DC
Location
4.3
Establishment
5
Parking
4.4
Wifi
4.6
Customer Service
4.5

Schedule: Open ⋅ Closes 5PM

Telephone: (202) 462-5908

Guy: Visa and passport office


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Joy Grassi: What they say about Benjie is spot on. I have been trying to get an appointment for a lost passport for a retired veteran. No luck. Called Benjie, done and done. I have never been so impressed. Thank you Benjie

Crystal Gibbons: I had been calling and emailing the Embassy and couldn't get anyone to help me. Then I called American Visa of DC and Benjie answered the phone. He was so kind and helpful! Even though I wasn't a client he offered to try to help me out with my visa. I couldn't believe it! I would HIGHLY recommend him because if he was willing to go out of his way for me, I can only imagine how amazing he is for his clients. Thank you, Benjie!!

Barbara Haig: So many incredibly things to say about this company! We had a very difficult situation and needed multiple visas very quickly, and they went above and beyond to help us out, from visits to the embassy to personally delivering passports. Benji, Grim, Moses and Nina were always personal, friendly, reassuring and professional - especially when dealing with panicked customers at a distance. I highly recommend American Visa of DC!

Mr. Richard: Mr. Grim and the whole AVOD did a great and amazing job for me twice. They keep in contact daily if needed, give details of the process, and are very professional. I had to get a Saudi visa and they made the process bearable. If you want a peaceful visa process, pick them. 1. Helped with final exit paper (extra help) 2. Detail emails about the visa process and what is needed

Courtney Wolf: After wanting to pull my hair out with the Indian Embassy, Benji came to the rescue! He was very polite and knowledgeable - able to answer all my questions and patient until I was clear. Sending in our Visa applications today! Thank you, Benji!

A Shadid: My interaction with Benjie started off promising and he was responsive and proactive. However, fast forward some time, my visa got rejected, even though I provided all the documents he asked for. Though he has no control if the visa get's accepted or rejected, he kept mentioning I need a certain paper from my sponsors, which did not make much sense to my sponsors. Long story short, it did not workout. I requested a refund on July 11th, and he said it'll take a few days to receive a refund. I emailed him again in July and August asking for the status, he simply ignored the emails. The first week of September I received a refund of $220 (out of $620). Yes, a non-refundable fee of $400 (for 2 applications). I emailed him to discuss this, but again, no response.

J F: I called 23 different visa agencies over a period of 2 days and chose AVODC. AVODC had competitive pricing but Agent Grim's skills are what put them over the top for us. He was professional and very knowledgeable. We were regularly updated during the entire process until the moment my visa arrived via FedEx. From the beginning until the end AVODC treated us well. No regrets, I highly recommend their company to all.

Gabriel Birnie: "In Benji I trust" I've been using American Visa for 10 hears now. Reliable service, fair rates, and fluid communication. They always deliver. You won't be disappointed!

Joel Huffman: I almost never leave reviews, but this is a truly remarkable company. I can't overstate how personal and professional the folks at AVoDC are. They know exactly what is needed for every document, and they're unbelievably fast at processing visas. It's like if Willy Wonka and Marry Poppins had a baby together that went into the visa processing business- that's AVoDC.

Jonathan Manson: I used this company to get a visa for Saudi Arabia and they are ahead of the game when it comes to this market. The agent's name was Grim and he really knew his stuff. I recommend this company to anybody who needs a reliable visa agent.

18. VisaHQ - Passport and Visa Services - DC

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145 reviews
VisaHQ - Passport and Visa Services - DC
Location
4.8
Establishment
4.1
Parking
4.3
Wifi
4.2
Customer Service
4.8

Address: 655 15th St NW Suite 800, Washington, DC 20005

Schedule: Open ⋅ Closes 5:30PM

Telephone: (202) 558-2216

Guy: Passport office


Review: "The VisaHQ staff in the Washington office is excellent."

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Yasir Zafar: I was extremely impressed how their staff went above and beyond to help me get my visa created. In fact, they were always communicative throughout the entire process, and very helpful in getting my questions answered. I wish I could name the individual who helped me through the process, but the least I'll do is leave a review. If it were up to me I would give him a raise for the amazing work he does! Anyways, yes I recommend their services.

David Bowers: I had a frustrating experience with VisaHQ. In the end they did get my visa reasonably close to the expected time, and when I complained they offered a small discount, so I begrudgingly give 3 stars, but it is closer to two stars. The visa sat on their desk for several days both when they first receive it by mail and when it is picked up from the consulate. This is exactly the kind of delay that I expect a visa company to help me avoid at a consulate, not to be the cause of the delay. Phone, email and online chat are generally unresponsive. You call the phone and it just disconnects. Emails take several days to get a response. Email and phone seem to go to a call center that has poor communication with ground staff, so responses from the call center are often poorly informed unless you keep calling and speak to someone. I used VisaHQ several years ago and was very pleased. It appears the service has tumbled more recently.
Response: Dear Mr. Bowers, I believe we apologized for the technical difficulties that we had and offered a discount for your patience. It is disappointing to find your review which, it seems, you left before the visa was even issued. Notes show that our DC staff reached out to you several times and was in close contact with you throughout processing. This particular consulate is closed on Fridays, weekends, and arbitrarily depending on staff availability. The processing time we display on our website is 7-10 business days. Even with all closures we have completed your visa in 8 business days and we saved you a trip to DC for personal appearance. We sincerely hope that you will give us another try in the future. Safe travels!

hanan kash: It’s a horrible company!! Please be Careful! I have a plied for my visa three months ago and they have no idea when my visa coming out and my flight is in four days! I call them literally four times everyday just to make sure they are doing their job and they are not. There is no contact to the people who handle the application. No idea where my papers and passport is. Called today and they literally do not know where they submitted it. They applied it very late and now I’m losing my tickets and all my money. Do not use this company. Most stressful thing I have every gone through.
Response: Hi Hanan. As we have informed you, unfortunately, given your current nationality, the consulate arbitrarily decided to request a pre-approval from the Ministry of Foreign Affairs. This process is unpredictable and may take several months. We requested that your passport would be returned while the approval is in progress. We will be forwarding your passport to you asap. We regret any inconvenience that this may have caused. We did everything we could to make this work. We always instruct our clients not to make any travel arrangements until the visa has been granted. Once the approval is granted, if you still want to continue, we will resubmit your passport to get the visa. Thank you for your patience.

Janet Alvarez: The worst experience in my life. I overpaid for the faster processing time which it was supossed to be 3 to 4 business days, and after 10 days they sent the visa request to the embassy the day prior to my travel without the bank statement that I provided to them with all the required documents . Of course, the embassy rejected the visa asking for the document, and I was supossed to provide it again in order to get the visa, which I didn't need any more because I lost the flight and it was Friday and there was nothing else to do until Monday. And, because I cancel they didn't want to give me my money and my passport back.

Wesley McCabe: So I applied for an expedited 7 day renewal on their website. They charged me $400 for this. They failed to tell me that they couldn't provide this service due to covid and then asked me if I was OK with the covid rules for renewal which is 6-8 weeks. They did not refund me for the amount, I am in complete limbo. I have spent an hour tonight just trying to figure out what is going on. Until they fix this I will keep this post.
Response: Hi Mr. McCabe. Unfortunately, during the pandemic and still until today the US Passport office is struggling with processing passports in a timely manner. And, consequently, everyone is struggling to keep up with the ever changing timelines that do not match reality. The order notes show that your passport has been processed successfully. We are happy for you and wish you safe travels!

Suzanne Thompson: We used VisaHQ to assist with the process of obtaining our tourist visas for China. The experience, done entirely online, was so fast & easy- we would definitely recommend using them! We were kept updated throughout the process, and when there was a minor issue with the photographs we had submitted, we were notified right away & able to fix it quickly & easily. One mistake didn't derail the entire process, which was great! It was returned the day they said it would be, from the beginning- and again, we were updated throughout the process. We also had a contact we could email if we needed any additional information/assistance- which we did- and she was super helpful and quick to respond. Definitely recommend & would use again, if necessary.
Response: Thanks for the kind words, Suzanne. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. It was a pleasure serving you at VisaHQ.

Rich Young: I have used Visa HQ twice to get visas for Africa and have had excellent experiences both times. I especially like their attention to detail in reviewing the application before submitting it to the embassy and calling me if there are any questions. I also like the way they continue to track the application at the Embassy and keep me informed as to its status. Highly recommend!
Response: Hi Rich, Thanks so much for giving us your take on how we are doing. We are glad customers like you are having a great experience with our visa application services. We hope you'll use our services again in the future!

Nidhi krishna: Very convenient, super-fast and reliable services! This is my second experience with VisaHQ and it has been a smooth one! Quick updates and responses right from the start. Maria Alemdaroglu worked on my case and she has been fantastic!! Extremely happy with their services and will highly recommend VisaHQ.
Response: Hi Nidhi, Thanks for taking the time to leave your feedback. We're so glad you've had two great experiences with VisaHQ's team (especially Maria!) and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Rima B.: I am sure you can see a more current pattern of bad reviews, not sure what's happening.. but do not trust the 4.5 STAR you see, I am writing this on the 10th of march, which is a whole month after my experience just because I was giving them a chance to fix the issue, and NOTHING! I AM VERY disappointed ! I applied on the 3rd of January , I sent all the requested documents and application form and paid 99$ plus courier, they received my documents, reviewed it and said all looks great and they will forward it. I got a call back from the embassy a few days later saying my document was missing my second name and signature. SOMETHING THAT VISAHQ SHOULD HAVE SEEN EASILY AND UPDATED ME!! LITERALLY THEIR JOB!! after that the embassy continued to contact me to confirm my current residency status and I had to contact a bunch of contacts to confirm things for them, etc. which again I was doing visahq's job! I spent time and energy doing their job for 4 weeks! AND I LOST 99$+. I paid a large fee for a job I didn't receive. They literally were only a courier process, which I also paid extra for $27. I assumed working with VISAHAQ would help make sure all my documents are correct and communicate to the embassy my status and do all the necessary calls and clarifications to make sure I get my visa. They did non of that. I don't expect a whole refund (embassy cost, courier and service).. but definitely expect a refund back for the service cost I paid and didn't get of $99! I contacted them and they said, they'll work on it and then never got back to me, I call and no answer, email and no response! PLEASE PLEASE AIM TO DO THE PROCESS YOURSELF BEFORE WASTING YOUR TIME AND MONEY! Im mad that it wasn't just a bad experience and waste of my money, but also the customer service is bad. I mean the least thing you can do after a bad experience is treat your customer well and refund them so they can even CONSIDER recommending or trying again with you. However, I will never use them again since I haven't heard back from them! If I hear back and get the refund, I will update with another more positive review, for all you people out there that count on reviews like I do!

Bethany Stewart: Very fast, easy and efficient process! I honestly was a little nervous about mailing out my passport but they took care of it and kept me in the loop the whole time. Took like MAYBE 5 days total. Thanks for the awesome and quick service!!
Response: Hi Bethany, Thanks for reviewing VisaHQ. We're glad to hear you had a great experience with our services and that your concerns were put at ease. We sincerely hope you'll return next time you need travel documents! Safe travels, Rebekah @ VisaHQ

19. United States Postal Service

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5 reviews
United States Postal Service
Location
4
Establishment
4.2
Parking
4.1
Wifi
4.1
Customer Service
4.3

Address: 15 Independence Ave SE Rm B202, Washington, DC 20515

Schedule: Open ⋅ Closes 5PM

Telephone: (800) 275-8777

Guy: Post office


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Andrew James: This Post Office is located inside the Department of Labor Building. You have to go through the visitor's entrance. I walked all around the outside of the building before realizing this and was very frustrated. Come to find out that they take an hour lunch break at 1:20-2:30 M-F. They are not open on Saturday. I gave it 1 star because of the terrible location. Who wants to go through security in order to mail a F***** envelope?

Jim Blount: United States postal building. There is also a museum there. Its a place to stop and see. Next to union station

Alex Alsak: efficient

20. United States Postal Service

LEAVE AN OPINION
46 reviews
United States Postal Service
Location
4.7
Establishment
5
Parking
4
Wifi
4.1
Customer Service
4.5

Address: 2 Massachusetts Ave NE, Washington, DC 20002

Schedule: Open ⋅ Closes 7PM

Telephone: (800) 275-8777

Guy: Post office


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J.S. Kim: Older male clerk with glasses just now who berated me to “you supposed to do that before, you holding up the process.” I wanted to take a picture of my two package labels before he took them. He was chatting very pleasantly just before with his co-worker about small work things. He was not busy with other things and was standing at the desk. No one else was in line, I was actually the only one in the entire office while I was in there taping up my packages before approaching the desk. I politely said thank you after the transaction and left. Wow. Really unpleasant, unwarranted tone of voice and belittling, just came out of nowhere. Take your two second pics of your stuff beforehand then I guess. Wow.

ChristinaLoel: I wasn’t going to write a review but I’ve experienced too much bad energy here not to say anything. If you can drive to the next USPS please do, some of the staff, no matter what time are always rude like we chose their profession. There’s legit only one old gentlemen with a pinky fingernail that is always nice no matter what, can’t say the same for the others. The women always have attitudes so I hope they either retire or get fired for complaints. That is all!

T T: The new light skin black girl 2nd cashier was giving off bad energy like she hates the job. I'm glad I wasn't getting a lot done. I wanted to laugh out loud when the older white guy said are you having a good day. She was throwed off. Her energy seemed like she was having a horrible life and a bad hair day. Older people really know how to let you know in a nice way. The reason I give this post office 5 stars is because the guy that's at the 1st cashier was taking his time with a elderly customer and he was not showing her attitude or allowing us ( other customers ) to feel he was uncomfortable with her. I normal like him to wait on me but he was busy with the lady and he handled himself very cool. The other girl 2nd cashier should work in the back because she doesn't have the personality to be at a front desk. Nobody should come in and feel your frustrated and sitting there like you don' t have a good break in the world. Also you guys could not break a $20 dollar bill today. Please get yourselves together. You're in a prime location & you don't know who will come to this office.

Channyn Williams: One had no idea what boxes they even had in stock when I asked another older clerk for help, her response was “They’re over there. You didn’t see them? They’re literally right there” then proceeded to walk away as if I didn’t just waste 10 minutes searching for a box they didn’t even have after being told that they did. Complete waste of time. If you can use another location, you may want to do so.

Briana Glover: Very unwelcoming and disrespectful and provided 0 customer service. A female clerk about 45+ stood talking to a customer for way longer than the transaction needed to complete. The customer had 1 package it was 650pm est I was in line with 2 other customers and the woman very much nasty stated she could not perform her duties of processing the correspondence because it was 7pm and she was ready to leave. These are the types of people who get hired to service guests such as myself. Please do better and put her on an earlier shift.

Oscar Nestell: Fast and friendly as always. Came here at 620pm ET 10days before Xmas and not a Grinch -nor line- in sight. Fantastic!

Leah: Open every day of the week! The times I’ve been in, there’s not usually a long line like some other post offices. Parking can be tricky. There are some meters around the corner.

Steph S (Steph): My go-to post office when my sometimes disorganized, messy, scattered, procrastinating self has a hard time getting it together. There is a really sweet black guy there who is a total gem and is always in good spirits and is more than ready to help you with anything and his cooperation will ease your frazzled nerves. Just be sure to respect that when they close, they close and don't take advantage of them being open later in a bad way (Basically, if you're one of those sometimes scatterbrained people, plan ahead to make it easier for everyone involved. Don't create a situation where your watch or phone says 4:59 and their time says 5:00. They need to honor their time and shut things down accordingly). The only drawback is that the place can tend to have long lines and unapologetic workers about this (This may not be the ideal place if you are in a hurry).

Jane L: This is my go-to post office b/c of its location and late hours. Service is quick here. The only reason I go to the Union Station branch is b/c they open earlier, otherwise I would go to this location every time. This branch is connected to the Postal Museum which is cool. If you need specific stamps, the museum has a stamp store!

Nizar Qabaha: Great office and great staff, it can get busy but generally speaking there are no long lines and the staff are always available to help.

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