Best Holiday Inn Hotels Washington Near Me

tabitha buono: Rooms were decent sized. Our beds and pillows were AMAZING! The air conditioning was very hard to control. We froze the entire time. Also our bathroom had a light out, and only 3 drawers for 2 adults in a double bed room? Had to stay on top of housekeeping too. You have to call down every morning if you want fresh towels, etc. Even with calling, they still forgot. With all that said, I'd stay again. The bed and pillows were AMAZING!

Kelly Dias: Pros: Staff were friendly and pleasant. The bedding was clean. Shower head was high enough, temperature and pressure were good. Close proximity to the Capitol, National Mall, and museums. Cons: AC wasn't working on arrival, but maintenance was able to get it back on line. Insufficient towels and only conditioner in bathroom (no shampoo). Room was not served by housekeeping between first and second night, which meant no fresh towels. Bathroom toilet paper holder was partially detached from wall. AC unit had exposed wiring. Connecting door for the suite had a loose handle that meant that we couldn't fully close it without fear of being trapped. The front desk only answered calls half of the time (2 out of 4 attempts). The breakfast fare at the restaurant was very expensive and not the highest quality. Walls are paper-thin, so I got to listen to the couple in a nearby room argue at the top of their lungs well into the night. Unfortunately, there was a music festival in town, so they closed the on-site coffee shop. Streets were blocked for blocks in each direction, so no access for Uber or cabs. In order the get to local attractions, we had to walk 4-6 blocks out of the way to get around.

Joe Hughes: We were so excited to come to Washington D.C. for vacation. I have stayed at Holiday Inn's before and never experienced anything like we did here. Nothing seemed to work. The elevators were not working properly and one day not at all. We wanted to do some laundry and there was no change available and the soap dispenser was out of soap. I wasted a dollar since I didn't see the Out of Order sign that was placed on the side of the soap dispenser. The food downstairs in the café was horrible and it made my wife sick. The 21's amendment restaurant there was not much better. We wanted to buy soda and snacks and they wouldn't except cash. The rooms were cleaned every other day if that. The carpet was filthy and the desk chair was broke. On top of everything, Nobody knew anything when we ask for directions or where anything was. Apparently this Holiday Inn was just sold and in process of a new owner. That still doesn't make it right for this establishment to really put a damper on our vacation. We called security to stop all of the yelling and playing in the hall after 10 pm at night. Our floor was loaded with a group of kids and we finally had to go out there and tell the kids to quiet down. I would look at other options before coming here to stay, Murphy's Law applies here. "Anything that could go wrong will go wrong." I'm sorry that I have to post such a negative review but none the staff didn't make any effort to make our stay enjoyable.

M B: This was our first time staying at this hotel and it completely served its purpose. First the location - it is across the street from the department of Education and one block from the Air & Space Museum. There is a Starbucks on the corner of the hotel and several restaurants on the same block including a McDonalds. This hotel has a parking garage under it making parking very convenient. Parking fee is charged by the hotel per day and we had in and out privileges throughout our stay. There are two restaurants inside the hotel and a small convenience store next to the front desk. The lobby is more upscale than I thought it would be and staff was nice. We got into our room the first night later in the evening and our AC wasn’t working. We called the front desk and within minutes, a maintenance worker was at our door. He changed out the wall thermostat which didn’t resolve the issue and called for assistance to bring a new AC unit. They changed that out within minutes and discovered that there must be a wiring challenge that would take more time to resolve. They contacted the front desk, got us a new room and they walked it to make sure it was in perfect working condition before bringing us the new key cards. They offered to help us move but we were fine getting ourselves to the new room. This was the only challenge we experienced during our stay and these two maintenance technicians were absolutely wonderful. We forgot to get their names but they were on duty Friday, May 20, 2022 in the late evening. Nothing is a short walk in Washington DC as buildings are huge and the distance is deceiving. Every day we walked more than 7 miles and at the end of each day I walked back to the hotel to pick up the car to pick up my Mom to keep her from having to walk back. All throughout Washington DC, there are bicycles and electric scooters available to rent electronically on the spot to make the walking shorter and to get places quicker. We didn’t use them this time but they are a great benefit if needed. We did not eat in the hotel, but it is wonderful that the restaurants were there if we wanted to. This is a pretty perfect hotel to stay in when visiting Washington DC and we will most likely stay here on our next visit and recommend that you consider it as well. We didn’t take photos of the hotel, but it was very nice, clean, comfortable beds and we felt safe.

Rachel Vannoy: Very clean! Good service! BYOTP

Lisha Fairbairn: Could tell it was recently renovated and that some things had been rushed. Beds were clean and rooms were fairly clean as well. Staff were all very friendly and helpful! The pool area on the roof was beautiful, got some amazing sunset pictures from up there! My only complaint was that the parking garage was very poorly laid out. It had super tight corners, a single lane, and very narrow parking spots. We drove a minivan and almost got stuck in the ramp because we couldn’t make a turn. When we did park, the parking spot was the exact size of the vehicle leaving almost no room to open doors. Very nerve wracking. $47/night seemed like a lot for such a terrible ramp. Besides the ramp, we had a great experience and would definitely stay here again (just maybe with a different car or no car at all 😂)

Shivaprasad K: Very convenient location for tourists, close to the tourist attraction as well as the market place. Check-in experience was good. No in-house restaurant, coffee / tea in the lobby and room takes care of basic coffee/tea needs. The front desk provided us with a list of restaurants nearby. Many good restaurants, 2 blocks away make up for the absence of a restaurant in the hotel. Rooms are well furnished. A roof top pool is good for relaxing.

Jim Packer: Room was average. Beds where small. Bathroom was not average. Had mini fridge and safe. Hotel looked nicer on outside then it was inside. Rooftop pool was not amazing, just felt like a poorly invested backyard pool. Parking structure was extremely tight quarters. 3-6 point turns required in most spots. Surrounding area had multiple incidents of violence and at least one homeless man digging through trash outside. Location was excellent for walking to tourist spots but a mile+ after walking the mall all day isnt for everyone. Staff was amazing though. Nice polite and helpful. Wouldn't stay here again but not unhappy I did. More disappointed I didn't find better.

Tiffany Brandell: The location was great! It's a short 1/2 mile walk from the Metro's McPherson Park stop, which makes it handy getting to and from multiple locations. There is also a Whole Foods right around the corner. The service was great, and everybody was incredibly friendly. Our only complaint really was that despite this being a non-smoking hotel, our room wreaked of cigarette smoke.

Jennifer Diaz: I was in town for business and part of my trip was to scout for a hotel that could accommodate lodgings for 200+ employees. Needless to say. This is not that! 1. First and foremost, although signs are posted for guest to wear mask in public area, NO ONE had a mask on. Even staff didn't have mask on. 2. Toilet in my room had to be repaired 3 times. First for not flushing. Then for not enough pressure. Then because tank would not fill with water. 3. Of a 4 day stay, I recieved room cleaning once. Even though I requested it on 3 different occasions. 4. Only one vending machine worked and the drinks where HOT. Also only ice machines on floors 2, 3. And 9 worked. 5. Doors of the building were locked on Friday night. Key card did not work for entry so everything you went out to smoke you had to wait to be buzzed in. 6. Ran out of towels by day 2. Requested more and was told no maid staff on site (even though I requested towels at 9 am before I left for the day). 7. Due to construction within the building, there were two mice in my room! My neighbor was nice enough to get them out of my room amd into the hallway. 8. Mini fridge did not work * With all that being said, staff was kind and courteous; even tho most seemed poorly trained. Staff shortage was obvious. The room rate was very high and therefore the issues faced should not have been present. Staff accounted the issues to "hotel recently just reopening after a prolonged time". This was obviously false seeing as how recent reviews are being posted from Jan 22- present time. It apparently served as a shelter. ***

Chiana Hutchinson: This was a great location for us, we paid $50 to park our car overnight felt that should have been free. It was expensive but considering where it was located I suppose that explains it. They were doing renovations but it had no impact on us.

Scott Cook: My experience is probably a one off. There was a pride parade that made it difficult to reach the hotel without police escort. However, the room was very loud. My wife, daughter and I had horrible sleep because we heard everything from the people outside to other rooms. Suggest if you know there is some sort of event that weekend, you out out a notice to people with reservations.

David Hicks: It was a nice clean hotel , great location for visiting Washington.The only downside was no bar or restaurant on site and several of the drink machines and ice machines did not work on several floors.

Erik Kursetgjerde: Smelling of smoke, not clean rooms - and blaming renovations. Renovation were half done, and the bathroom is also in need of renovation. For this price one should expect more.

Kala Twigg: Front desk staff were kind & tried to help as much as they could. But this hotel is disgusting. Not clean. Whole first tower smells like water damage. My lungs & throat have been killing me. Was contemplating staying extra days. Definitely not now. Moved rooms because the first definitely smelled of animals. Children were complaining of that. And water damage. The elevators smell like urination. And there is dust & dirt in every crevice. Not to mention a very strange encounter at “free breakfast” which we wound up paying for. I will be beyond grateful to be HOME. (We originally wanted to stay at Hilton… it was having some Reno issues so they suggested we shop nearby, sad this is where we chose.) Id venture to say the water/sprinkler system went off multiple times at some points in the past. The carpets reek of water/mildew. Convenient to the highway. But … save your money people. Drive elsewhere.

Dan Royea: I really enjoyed my stay here. Staff was very friendly and helpful. Hotel was very clean no matter what area I was in, either my room, at the pool and in the elevator. I really enjoyed the color changing water wall (be sure to check it out). And this is the first hotel I’ve been to that has a doorbell for every room. How cool is that? Plus the ring around the button changes red for do not disturb (also shuts off doorbell function) and green if you want your room cleaned. Nice indoor pool. Also has a nice restaurant/bar. Outside was just as clean as the inside was. It’s 30 minutes from the White House and 20 minutes away from the airport. I highly recommend staying here if your in the area.

Shaniece Gamble: I honestly did not enjoy my stay here. The one star is for the front desk receptionist’s they were all kind, and polite My room however was ok it could have been cleaner but that wasn’t even the worst part. It was very loud and a lot of traffic of in and out. I stayed in the 2nd tower 2411. The wall aren’t that thick. I would not stay here again nor would I recommend any one to stay.

Scott Williams: This is a 3 star review but customer service gives it an extra. I was so happy for the front desk lady to reassign me a room where it would actually be quiet it's amazing that in this large facility that they can actually remember who is in each room and what they're there for. Originally I was assigned a room next to somebody who is having a birthday party and they quickly caught it and moved me to a room that would have been much more quiet. Thank you so much.

S R: Pros: The pricing, the peaceful sleep, the microwaves in the room, the lobby. Cons: YOUR DEPOSIT WILL TAKE UP TO 10 DAYS TO RETURN. For this reason, I WILL TRY MY BEST TO AVOID ALL HOLIDAY INNS!! This is my 3rd Holiday Inn location and they have not returned my deposit! I stay at hotels weekly due to work and EVERY other hotel chain, (Hilton, Hyatt, Marriott, and Wyndham) returns my money within a few hours up to 2 business days. DO NOT STAY HERE IF YOU WANT YOUR DEPOSIT BACK STRAIGHT AWAY! Neutral: The 2 towers are shaped wierd. Its easy to get lost between the 2 entrances

LoveGun: Horrible customer service, stay away…… I reserved a few weeks in advance for my room. We showed up two hours early for check and I asked if we could atleast leave our car in the parking lot. We were told no we had to move it, we had to wait for check in. We returned back for check in at 1500h and our room wasn’t even ready until 1545h. When we got to our room it wasn’t the room we booked, when I asked for my room they told me there was nothing they could do about it. They were willing to show me a room another guest was going to get but they were unwilling to change our room. I’ve stayed at a lot of Holiday Inns with my family for business and leisure. This was by far my worst experience. Thank you so much Hilton for correcting their wrong doing and giving us a great customer experience!

Nerdz Geekz: I went with my wife back to visit her hometown and I was surprised. Breakfast? Amazing only downside is you have to get up early, very convenient. Within walking distance to stores and restaurants. The rooms were spacious, clean, & everything worked. We got a king size, the bed was so soft and comfy we almost slept in everyday. The manager is professional, I'm certain we will return soon!

valerie gambrell: 1 There was a hole in restroom door. 2. The air conditioner kept cutting off and on. Yes we did call the front desk they came after 11p. Ok it cut on but cut right back off. 3. Didn't know we had to request for room to be clean. So put in request on Friday and on Saturday. On Sunday day of check- out had to go to front desk let did know and get fresh towels. 4. Graduation time hotels were booked and it was close to where my child lived.

Timothy Trujillo: Filthy room and reused unwashed bedding with stains. They would not change the bedding nor give a refund so slept in my clothes and covered the pillow with my jean jacket. I also found multiple insects in the room. Staff was unprofessional and yelled at me because I asked for a printed receipt stating they only email receipts. Took two months to get a copy of the receipt and only after I drove several hours back to the hotel to request a printed copy. The black guy (I only mention this as a way to identify the employee. The other employees were of a different nationality and he was the only one I saw of his) he made a scene in front of other clients before printing my receipt. During the entire exchange, he acted as if had the authority to do or don't do whatever he wanted. Completely unprofessional!

Eshrat Khan: This is the far worst experience I've ever had in hotels. The staff were extremely disrespectful and full of themselves. First they claimed I didnt pay even though I had a receipt to prove it. In the description it was written free parking included, yet they had no parking spot for us. After parking my car and coming back they acted as if I didn't check-in although I had the room card with me in my hand. Even then they had the audacity to be rude and disgusting. Its unbelievable for place like Holiday Inn to have such staff like this.The price was way too much for this horrible hotel. It smeled of weed exterior and interior of the hotel. It felt unsafe for my car and myself, unclean and should be avoided.

Thomas M. Pino: The electrical outlet in our bathroom was not Ground Fault Circuit Interrupter (GFCI) protected and could cause electrocution. The toilet would make gurgling sound all night. The sink in the bathroom would fill very quickly, with the drain stopper fully opened. It was not a very good place to stay but made reservations ahead of time. Checked out early.

Anshaun Bryant: Only stayed one night. The check in was smooth and easy. We enjoyed the pub that is on site, good food and very nice ladies behind the bar. We utilized the shuttle service and park and fly. Everything was explained by the gentleman at the front who checked us in, we slept, flew out, came back a week later and got our car and went home. Easiest interaction I've had in a long time.

Christina Williams: Hotel is in a great location, close to DC, very easy to get in and out of the city. Parking is absolutely horrible! They charge you to park at the hotel per night and there was not enough parking, had to park on the employee level and walk to elevator. The only nice thing is there was a lot of stuff within walking distance so once we parked we could still get to stuff. The only way I could get more towels was to go to the front desk even after calling guest services twice. The restaurant in the hotel was nice but they kept trying to get us to order more to raise the bill. I would not recommend this hotel for a long stay.

Tony Nguyen: The parking floors are very small and the spaces are compact with spiral narrow rams which are not easy to get in and out of at the busiest times. Also, the trapped air is so staunches once you’re inside the hotel. It made us cancel our 1-night stay after we went to the room. The $200 per night room didn’t look like anything on their website. We asked for a King bed and got two Full-size beds. A crook (no name tag) at the Lobby told us there will be a cancellation charge of $187.37 if we don’t take the room. We contacted the bank about the fraud charged and were told a new card will be mailed. It shows on the new card statement so we had to close the account. Please help if anybody knows how to sue this hotel and have it close for good. Never again with Holiday Inn for us.

Brian Dawe: Front desk staff are great. Rooms are acceptable. The shower was a bit ghetto. I stayed here for a week working out of my room not once did the cleaning staff attempt to clean my room. I left laundry outside my door as you do in most hotels and the cleaning staff asked MD if it was garbage. Asked the front desk and they told me I had to take the laundry to the spot myself. No big deal. Still haven't found the laundry. Also the hotel breakfast charged 22usd for 2 eggs and 4 straps of bacon. Seems a bit high considering there is a McDonald's next door. Go there for breakfast if you stay here. Went down to the hotel bar and had 3 gin and tonics 6wings and nachos and my bill was over 100usd. I would recommend going elsewhere. The front desk staff were great tho!!

Derek Kruger: Only stayed one night. The check in was smooth and easy. We enjoyed the pub that is on site, good food and very nice ladies behind the bar. We utilized the shuttle service and park and fly. Everything was explained by the gentleman at the front who checked us in, we slept, flew out, came back a week later and got our car and went home. Easiest interaction I've had in a long time.

dominic dallas: It was fine for a one night stay but my room had multiple ladybugs in it. The toilet was oddly angled to face the center of the shower while being placed under the sink, in the corner of the bathroom. The breakfast was kinda mid and not worth the cost. The coffee was definitely worth it as they charge $3 for a pot and know how to brew it well. Their shuttle was efficient and accommodating. TLDR: Breakfast wasn't worth it, coffee was. Services are nice while the rooms are not.

Athena Dotter: Hotel room wasn't once cleaned, outlets weren't installed correctly. Very small rooms. Breakfast was a buffet for 20 bucks and it wasn't even good to be honest. Worst part was the parking garage. Literal nightmare to navigate. People from out of the hotel parking and taking all the spots, very crowded. People parking illegally all over the parking garage which made it nearly impossible to get out or in. Very overpriced for a few hours let alone over night parking. Close to the airport but cheap. Staff were nice at least.

SoundBite: Staff and friendliness: 5 ⭐ Very accommodating and kind. Amenities: 2 ⭐ --no free breakfast, *currently no Buffett*, no coffee creamer, no pool, tub was missing a stopper. Water/plumbing with toilets is weak. Location: 4 ⭐ Close to the metro, but still a 15-20 minute walk. Could be better, but there is a McDonald's nearby and shuttle is less than 10 to the airport. Overall a good stay, not the best, but great for a nightly stay. I stayed 2 nights and the plumbing was starting to irritate me but other than that it was fine.

Jessica Adams: The bed was comfortable and big but that was about it for positive things. Little dirt rings around the drain in the sink, front of the toilet had dirt streaks on it even if the seat was clean so we had to clean as soon as we get in. But the main issue with this hotel is the noise. The walls are paper thin. Banging all night and then 5:30am hits and the person in the room over starts blasting music, I go to call the hotel at the number listed on my reservation email and it’s disconnected. Unreal. Hit 6:30PM and children in the hallway knocking on doors. Keep in mind that the constant banging I mentioned earlier? Has still not stopped. I am exhausted and got zero hours of sleep in this place. Final straw is that I go to shower and my wash rag has a whole corner of it that’s just black?? Lost a customer here.

Julia Endicott: This is hands down the worst hotel I have ever stayed in. First room we walked into had a disheveled bed that was clearly not made. After telling the front desk, we were given a second room which they claimed they just checked; however, when we went to the room the door lock was completely dead (meaning they did not just check the room). The last room we received was completely unsanitary with red marks on the bathroom walls and dirty carpets. To top it all off, our friend who was staying in a different room received a room with no shower curtain and then got bug bites. With that being said, we were so disgusted that we did not stay the remained of our trip. We were told we would receive a refund for the nights we didn’t stay, but we haven’t and they are impossible to get a hold of. After checking out early from the Holiday Inn, we went to the Crowne Plaza College Park which was a 10/10! Highly recommend staying there. Overall, I would never in a million years stay at this Holiday Inn Again. I would give it zero stars if I could.

Tamiko Colts: Unfortunately, the restaurant was going through renovations by the new owners. Also, housekeeping staff called off because it was Mother's Day weekend. Front desk staff was helpful and very courteous. The stay was nice except there is only regular TV with no guide options. You have to scroll the entire channel to find something to watch. Other than that, everything was fine.

TEMITOPE FOWORA: Disclaimer. I do not think this hotel represents all Holiday inn locations. This review is specifically for the Greenbelt location. As much as they projects cleanliness My room does not reflect that. It does not looked cleaned I doubt it was inspected before tagged to be ready for anyone to check in. Food crumbs, cob webs and stained carpet and ceiling where clearly visible. No staff reached out, even after compliant. I checked out early to keep my calm.

Tasha Newbill: Hotel is dated, and could def use some upgrades. The baseboards in the bathroom were dirty and dusty. The shower could have been cleaner as well, was good water pressure and hot. The bed was comfortable. The hotel itself was quiet(hallways). I stayed on the 7th floor. It was just not up to my standards. The hotel was in a nice location and close to alot of stuff. I wouldnt stay here again unless it gets updated.

Luis Callejas: I recommend not going to this place. We had a very bad experience .I was there yesterday and the neighbors were blasting music. We called front desk to report it and they took 1 hour to put the music down. We had to get out of there because of screaming. When we were going to check out they didn’t let us until the next day. In the morning when we were trying to contact the manager to explain what happened, he was very rude and didn’t care. I don’t recommend this place especially if you have kids. The rooms were damaged, missing carpet, and damaged furniture. I am not putting 0 stars because it won’t let me.The managers name is Afron

Ken Hasty: Great staff and a decent complimentary hot breakfast. The rooms are dated and could use some TLC.

Michelle Walton: Over priced during the week, medium priced on weekends. Staff is attentive & polite, rooms very comfortable and clean with great selection of pillows. NO microwaves in any of the rooms so you must go down to the lobby which makes it very inconvenient as you've got to down dressed which takes completely relaxing out of the question. Breakfast has always been quick, hot and ready but ends by 9:30am - so much for sleeping in when on vacation. I've frequented this hotel while on medical trips to specialty physicians in D.C. & visiting with family so needless to say I've enjoyed my stays.

Anthony Noyer: I totally agree with the guy who posted this “It was rather disappointing, it was not as good as the ratings said, and it is also 1.9 miles from the nearest metro station, not 1 mile. The breakfast was poor, but it was in walking distance of many great restaurants. The beds were comfy, but the room was tiny and so was the bathroom. The water pressure was fair but it took about 5-6 minutes to get hot and sometimes it would change temperatures in the middle of the shower unprompted. Overall it was a fair hotel but I wouldn’t suggest it to my friends”. I would also like to add that you gym area needs to be renovated with fresh new colors to freshen up up the room and attract younger demographics. It felt like going back in time to the 1990.

Jacqueline Christides: Very clean hotel. Beds & pillows comfortable. Rooms have refrigerator, microwave & coffee maker. Breakfast is included weekdays between 6:30am -9:30am. Breakfast is eggs, sausage, turkey sausage, selection of hot & cold cereals. Selections of juices, coffee, tea. Pancakes, muffins, bagels, fruit etc. Hotel has shuttle van to take you to metro station or Restaurants etc within 3 miles of hotel. Hotel has gym & pool. Definitely one of the best hotels and reasonable rates.

Jim Greene: I stayed at this Holiday Inn Express, June 7-9th 2022. The room was clean, the breakfast was stellar & although I wasn’t overly taken with the staff ( checking in & getting the van to the metro), I had a decent time. I do think since I’ve worked hospitality for years, there is room for improvements with the staffs issues. I am a timeshare owner & no welcome presents were offered.

Angel White: I was pleasantly surprised for the price that I paid. It was lower than all of the area hotels at the time. The ice machine was not working but I overlooked it because the Cleaning staff was courteous and not overbearing close to check-out time. Unfortunately, I had left a personal item in my room and called the Front Desk an hour after I left to report it. My past experience after leaving something behind at other hotels was not favorable and whatever I left had mysteriously disappeared or never found. In this case, I was told to call back in an hour to give the crew time finish cleaning the floor. Reluctantly, I did call back at the specified time and to my surprise I was told my item was found and I could pick it up anytime. I had just purchased this comfort item to help with my recovery from a surgery I recently had and was so happy it was returned. It could have easily been kept and resold by someone. This was so comforting to me and because of this, I'll have no problems returning to this hotel. Also, it is convenient to everything you'll ever need! Very pleased.

Anthony: I stayed here for two nights. Check in was pleasant and the property honored my Spire Elite status by leaving a note and goodies inside the room and allowing me to checkout late. The location is great being right in the heart of Ballston. The room and parking rates are less than nearby hotels. Although the service was good, I'm only giving it four stars because the bed wasn't particularly comfortable and the walls seemed thinned enough to hear into the next room and the housekeeping in the hallway was disturbing because of this.

Robert Norris: Just okay. Pillows in the room were either completely flat or hard as a brick. I found one out of 8 that was barely acceptable. The biggest negative is the breakfast that starts at 7 am. That's too late when you have to be at work at 8 in DC. I do commend that they have a made to order breakfast, but it needs to start at 6 am. Room itself wasn't bad and the bed was decent. Final negative is $16 a day for parking.

Terra Hawley: Red speaker in room kept going off the day we were leaving. Charged full price for my 11 year old to eat breakfast. Oh and military discount is only for 1 night. To receive it for more than one night you have to check out each day. Also have to pay for parking at the hotel every day. Location of the hotel pretty good.

Cheryl Scazafabo: When we arrived i thought the room was good enough. And that's what it was. Good enough. Clean enough. But nothing above average. We asked front desk about metro and they blew us off and said to drive. Rooms were freezing and not sound proof. A motorcycle club arrived. They were friendly but there to party. We heard everything. No sleep and my son learned some new words. All the staff seemed disgruntled. Witnessed a waitress get reprimanded since she was the only one working and the bike club and other guests showed up for breakfast at the same time and someone complained about the wait. Not her fault. It was a staffing issue. Coffee wasn't drinkable. Breakfast was good but very limited menu. Kid's breakfast was TINY. At 7:30 the day of check out housekeeping knocked on our door asking when we were leaving. My son was still sleeping. We said at 11. Which is checkout time. As my husband started bringing bags to the car at 9:30 they came in. My son and I were still in there. Nothing like feeling rushed. Waited a long time at check out. While waiting a woman collapsed. She was unconscious and bleeding. Guests ran over. We worked together to call 911 and get info from her once she was conscious. Front desk staff arrived and asked if we were checking out. I told her about the emergency. She said we had it handled and continued checking us out. Another guest demanded they call her room to get her family. She tried once and said they didn't answer. Couldn't have looked more bored.

Mike Sielepkowski: The room was very clean, the hotel was clean, the room was well stocked with amenities. However, the stall was very indifferent and inconsiderate. The entire four day stay, not one hello, not one greeting of any kind. When I checked in I was not greeted as IHG rewards member. The pool was unusable, the water temp was 64 degrees. They havea pool guy who does nothing, but sit by the pool all day on his phone. What a waste of money.

Kirby Carmichael, Jr: The Lobby was very neat. The room was very clean, neat, bathroom was stocked very well. My only drawback is I'm a guy that's 6ft 7in and for me the shower head was as tall as the middle of my upper arm. Other than that I loved it.

Harlem Kunzang Dorje Logan: When I go to a HI, my expectations are cleanliness, ease of access for parking and the public transportation. This HI hit those marks. The staff was polite and professional. Be aware that there is no TV guide. The laundry is on the 2nd floor. I wouldn’t buy the breakfast package because the Starbucks across the street has better coffee and sandwiches.

Eric Schlipf: No ice in the ice machine, my room key stopped working halfway through the stay, only one elevator was operational, the stairs don’t open to the lobby, the television remote didn’t work, the rooms have pretty old furniture, the vending machine was half stocked, the gift shop wasn’t open during stated open hours. Generally, a seemingly pandemically-negatively-affected hotel in June 2022. Other than those problems, everything was fine.

Derek: Atrocious customer service. The lobby staff didn’t even know about an event that was occurring in their own hotel. 0 information or help. I am a club member and they wouldn’t let me check out past noon for the event they had no clue about. What a joke. The only reason they get 2 stars is because the room was very clean and the breakfast was great. The people that work here are not.

Vive vive: Great customer service, fulfilling breakfast 😋. We stayed 3 nights, our room was very clean and spacious. All the staff were really friendly and helpful.Close to attractions, plenty of parking FREE parking 😁 and great price!I recommend it!!!

Johnny M.: This location is situated perfectly for enjoying the area. It's a safe and clean place to stay. The Ritz Carlton it is not.. There was a disconnect somewhere on there part concerning my reservation but fortunately it was resolved later that evening. It has its own parking lot but if you happen to go when the hotel is at capacity, finding a spot might be a chore. Parking spaces are tight. It's very dated and some of the furniture and drapes in my room looked tired. It definitely needs some attention to detail. Breakfast was OK and served its purpose. Walmart is just down the street. I would stay here again but it would not be my first choice.

Debra Buchanan: I love it here. When I need a place to stay I always stay here. The staff is always nice. If call and need something it's never a problem. I also like in the morning before I leave in the morning if you want breakfast they have a variety of food to choose from. Whenever I come to Maryland and need a place to stay Holiday Inn Express is always my go to place to stay. Always nice and quiet and clean. Thank you Holiday Inn Express for my stay here always pleasant.

Renée: Pros and cons— Cons: To Google maps and IHG. Google stated this was 8 minutes from my destination. NOT! And from the employee standpoint..ahem.. IHG... please get them renovated!! Pros: Staff, hkpg and the girl at the front desk who greeted me were wonderful! (give them a raise!) Clean but dated rooms. Breakfast was yummy, just like the one at my hotel!👋😄

John Doe: A very clean hotel. Very nice/ professional black female staff. Lots of cars, but was still able to get a parking space. Was able to check in in the early morning hours without a problem. Easy check in and check out. It was a little pricey with the security deposit. Almost $200. But you get the security deposit back. Only problem was the heater kept clicking every 15 minutes or so . Very annoying. Sister at check out gave me a small discount for the noise. Other small issue is that I wanted 1 large bed, not 2 smaller beds. During check-in I wasn't asked about that. She just have me the 2 smaller beds. Overall a good 👍 experience. With a lower price for a room this would always be my number 1 spot in Maryland in that area.

Jean Royall: Everyone we met was extremely professional. From the front desk staff, to everyone on the phone. We also really enjoyed ourselves at the spa - the facilities are great and the massages were amazing.

Derek Schneider: Seems like it hasn't been updated since it was built in the 80s. The showers made me feel tall and I'm only 5'9" so I can't imagine what anyone over 6'0" would feel like. The continental was good though.