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1. Gap - Friendship Village
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5
80 reviews
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Address: Chase Tower, 5430 Wisconsin Ave, Chevy Chase, MD 20815
Schedule: Opens soon ⋅ 10AM
Telephone: (301) 907-7656
Business type: Clothing store
Theresa Green: The vibe at this specific location is always gross. The staff act like they’re afraid to say hello and never offer to help. Instead they huddle and whisper among themselves and stare, kind of on some mean girls energy. I also take issue with the fact that a particular staff member refuses to match online prices. I’ve been able to match online prices at every other Gap I’ve been to, including this location once before with a different associate. Why would you choose to completely lose a sale over just matching a discounted price? I’ve seen this sales associate a few times before and she’s always the same — phony and unwelcoming. Could be profiling as the area isn’t very diverse and it wouldn’t be the first time. Either way I’m done with it.
Lora Mitchell: First time shopper at thia location and it was a pleasant experience. The sale associate was knowledgable of all promotions and really helpful with providing all customers before me with savings! I purchased a skirt for my daughter that was originally $30 she let me know that it was fuerhwr reduced and I really appreciated that!
Al PHIL: They have good sales but some staffs are not welcoming and not approachable. I saw one staff smiled and greeted my mom then after that she did make face when my mom is busy looking for pants. I felt bad going out of the store. No human beings deserve to be treated like that. Customer service should be a fair treatment to all.
Eke Din Elise: Look good , clean ,nice costumer service ,easy way to find clothes.
Mark Dunkum: All the Gaps in DC proper have closed. This one is just across the line from DC in MD.
Austin Allen: My girlfriend and I were on a mission to find her a belt or two. No other stores in the area, regardless of their prices, had any good belts. We finally just went to the gap as our last hope and found some awesome belts!
Jeremy Hawks: Gap, Gap Kids, and Banana Republic all located next to each other. Parking is easy a validated underground. Good seasonal selections. 50% off everything when we went last.
2. Gap Factory - Fort Washington
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5
310 reviews
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Address: 6800 Oxon Hill Rd #180, Forest Heights, MD 20745
Schedule: Opens soon ⋅ 10AM
Telephone: (301) 567-1286
Business type: Clothing store
Rochelle Cobb: First time at this store. The staff were pleasant and greeted me upon entry. Every one was helpful. Able to find items easily. Made a return and obtained a refund from an online purchase; extremely fast and successful. Great sales throughout the store and items in the required size were a bonus. In addition, I was able to complete a new online purchase to procure the items returned in a larger size at a cheaper price 🙃.
Kev- keepingitreal: Store was neat and clean. Nice style of clothes, great prices and staff was very attentive.
Darryl “Big D” Bradshaw: They a great sale!!! Cashiers were pretty good because it was a lot of people and they took care of everyone.
Amy Stein: The staff is very friendly. The store however is complete and utter chaos. They have women’s, men’s and children’s section but limited in all areas. If you want a tee shirt or sweatshirt with the GAP logo on it this would be the place to go but if not you would be better off at the sale rack at a regular GAP store.
V B: Nice place, bit too expensive
Milan Kužnik: In this shop we found some interesting and atractive products.
T M: Sale,sale,sale! Got over $200 worth of items for $90. The aesthetics were so impeccable for it to be mid day! Keep up the good work Reps& Clerks
Kasil Agosto: Thank you Paris!! I appreciate all over the great customer service.
Lily Dobson: Delores is AWESOME!! She helped me find cute stuff for my baby boy’s first day of school tomorrow. I didn’t know what to get, advised me.She was kind, friendly & I felt very comfortable with her.She is a great team member you guys have. Thankful for her!!
Tasha Smith: I love this store! They had a lot of great finds and nice prices for children. The store seems like they always are running at least a 50% off sale. Also sign up for coupons because whatever the sale is you can get an additional 25%. Check out there clearance section as well. I like this one better than the one in Old Town. Friendly staff and more of a variety in clothes for teens.
3. Gap - North Bethesda
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5
73 reviews
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Address: 7101 Democracy Blvd #2486, Bethesda, MD 20817
Schedule: Opens soon ⋅ 10AM
Telephone: (301) 365-4500
Business type: Clothing store
Laquayshia Moore: My family shopped at this Gap earlier this week and we will not be shopping at this Gap again. The store manager is very aggressive and spoke to me in a manner that was unacceptable. It’s not my first run in with her but it will be my last. I just googled other gap locations in the area to visit in the future. I’m willing to give Gap another chance but someone needs to speak to this woman about how she interacts with people. Unless you would like to lose even more customers.
America Romero: This store is so clean and organized. The staff here seem to always be so friendly and helpful. I had this very sweet lady with long black hair help me, she went out of her way to help me find the right pair of jeans. She didn’t mind that I tried on 10 pair of different sizes and types. When I asked her if I could speak to her manager to tell them about the amazing experience I had she kindly said she was the General Manager. Praise to whoever hired her because she is a doll. I will make sure I tell everyone to go see her if they want a great pair of jeans.
Kanan Shah: I shop at this GAP often, have been shopping here for over 10 years. Today was the first time I had such a terrible experience. Lupe at the cash register was one of the rudest and most aggressive people I’ve ever met. She has absolutely no manners in talking with customers when handing returns. I felt really disrespected by her attitude and tone, and even pulled her aside and explained that this is not the way. What I got instead of an apology was more attitude and her leaning into me and raising her voice. I asked Lupe for the managers number, and it turns out, she is the manager. When I asked her for her manager’s number, she started yelling in front of all her employees and customers, saying she would not give “as she doesn’t need to”. I emphasized that I was having a conversation camly with her in the first place, so why did she have to raise her voice and give an attitude to start with?Again instead of apologizing, she threatened me to leave the store!! In my 20years of shopping at various GAPs throughout the country, I’ve never had this kind of experience.It’s a sad state of affairs when stores like GAP have managers with such unprofessional, condescending and aggressive attitudes. Do they not coach or except from their employees, some foundational customer service skills? This was far from it and given repeated similar experiences of other customers would surely hurt their image and business. After 10 years of shopping at this location for my family, I don’t think I will return here. I plan on filing a complaint to the BBB and taking additional next steps as this kind of mistreatment is unacceptable.
Catriona B: Stay away from this Gap Store! I had two very bad experiences with the staff here, first, they forgot to remove the sensor from my item and they were so cold to me when I went back and pointed out their mistake. The Male cashier that was working on Thursday morning even refused to serve me and then they made comments about me in Spanish! Go to another Gap Store or shop online. Customer beware!
Sam G: Gap kids is always an adventure to navigate through. The store is messy, in disarray. There is typically one staff member that greets you and then disappears. My biggest complaint is that they NEVER open their registers...you are conditioned to walk over to the main Gap store to wait in their lines in order to make your purchase. Not sure why they even have a register in there as it is NEVER in use. Selection and inventory is minimal.
Wayne Skinkle: I came into the store last week and I had the worst experience I came into the store and I wasn’t even talked to at all.. There was a couple employees standing around talking and not helping any customers. I was looking at jeans and I couldn’t find my size and I tried asking for help and no one wanted to help it was like I was bothering them. I will not return to that store I have no problem going to another Gap if I really needed to but with that experience I never want to return to any Gap..
Efstathia Kalapothakos: Great spot for good deals during the holiday season and with the store being adjoining to the Gap Kids store makes it even better for easy shopping for the whole family.
Asif Al Mamun: Best for midrange clothing
K Kudish: Everyone is friendly and I found some great deals on clothing.
4. Gap - Fairfax County
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5
153 reviews
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Address: 1961 Chain Bridge Road E9U, Tysons, VA 22102
Schedule: Opens soon ⋅ 10AM
Telephone: (703) 893-4546
Business type: Clothing store
RCS S: There’s no waiting time to pay.
Miriam Garcia: Excellent customer service provided by J Winsted (Name might be misspelled) But she was the manager at gap in tysons corner on sunday. She was very helpful. I am so thankful for her. She is very kind and respectful all the way. God bless her. She made me want to visit again and recommend other people to visit.
Cathy V.: I am so impressed by the customer service provided at this location!! A special thanks to Carlos and Christen who made numerous calls to multiple stores on the East Coast to try to locate items for my grandchildren that unfortunately had been lost in transit from Gap.com and then sold out. Thank you so much for your assistance and friendliness!!!
Kelly Lee: Love it
Ashok Aleti: Whenever we visit Tysons Mall, we usually go to Gap Store, as the store has varieties of clothes from kids to adults. Moreover you find good deals most of the time :).
Jennifer Moreno: They dont have a grand variety, I like shopping online better. The clearance section is pretty tiny here. Certain sizes are limited.
Tara Playfair: I can’t live without my Gap jeans ... especially because they are one of the few stores that carry tall sizes. Great fit and great styles.
jessica melson: Worst customer service on the phone ever! Called to check the status of a shoe in stock and was on hold 45+ mins and called on another line and was on hold on that line 15mins. Hung up and called back to speak to a manager and still got left on hold for 10+ mins!!! Seriously
5. Gap - North Bethesda
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4
91 reviews
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Address: 11820 Grand Park Ave UNIT 1104, Rockville, MD 20852
Schedule: Opens soon ⋅ 10AM
Telephone: (240) 221-2675
Business type: Clothing store
Mark Griffith: Very polite and helpful staff.
LaPrince Jackson: Great team that are always welcoming and friendly. The Store is always well organized store and clean too. Not to mention the location is perfect and is near a metro. Over all one of my favorite stores to shop.
Paulina Guzik: Great store, wonderful customer service especially at checkout
Heather Berry: Cute clothes and friendly staff. They honored an online price for an in-store item which was very good of them.
Patrick Ayres: Friendly service here and I got a nice short-sleeve button up for $14. Not bad for a quick shopping visit!
Tafari Boozer: Awesome store, wide selection of infant and baby clothes.
Sam: Perfect for your clothing needs
6. Gap Factory - Manhattan
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4.5
90 reviews
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Address: 4211 Broadway STE W1.1, New York, NY 10033
Schedule: Opens soon ⋅ 10AM
Telephone: (212) 543-1019
Business type: Clothing store
Tha Jesus: Crappy service, the cashiers are the only good working employees there. I was there several times and literally you’re waiting forever just to try on clothes since employees seem to never be close by a customer on the floor. Elevator also has been broken for over 2 weeks with no signs fixture. It’s sad knowing this store just recently opened.
Mohammed Maodha: The best quality specialy the stuff for could weather
bartenderzzz: Love this store. Good prices and cashiers are real nice unfortunately the girl folding in the mens dept upstairs wasnt helpful and kept dropping the N word and cussing as she talked to other employee. Very unprofessional. If I wanted to hear that nonsense I wouldve just stood on the street.
Megan Carver: Okay amount of selection, got a few work out pants and some jeans. Clean and well lit. I personally would not have the mannequins hiding in the stairwell cause that gave me the creeps. But other than that, very nice store.
Krystee Alvarez: I love this location from the deals to the styles. However, I am disappointed at how misleading their hours can be. Almost every time I step into this location the closing times are different. I tried to walk into this location just now and was denied because it was “closed”. To my surprise, the security guard expressed how that site “closes early on Thursdays.”It was 8pm and your online site states 9pm. This is not only false consumer marketing, but it is also annoying for those who frequent this place. Get your business hours together and stick to them!
Carmen Robles: THE GAP INSIDE OF GW MARKET 178 BWAY ST HAS EXCELLENT CUSTOMER SERVICE. !!!!!ANGEL IS CASHIER HE IS THE SWEETEST , VERY POLITEEXCELLENT SERVICE 😊😊😊😊😊😊!!!
Emily Keller: I came here on a Friday evening around 6pm. This is located in the building of the George Washington Bridge Bus Terminal. This location has 2 floors. Women’s clothing is on the 1st floor. Men’s and Kid’s are on the 2nd floor. The store was moderately busy. They have lots of basics for decent prices. Most items in the store have a sign saying “Take an extra 40% Lowest Ticketed Price”. Some signs say 50% off. So the price you find on the tags, are not usually the final price. They have a decent women’s clearance section in the back on the first floor. All clearance has a sign “Take an extra 30% off lowest ticketed price.” Gap sweatshirts with big GAP logo are on clearance for $24.99. Most of the price tags on the clothing is made from recycled paper, as the tags clearly state. As this is an outlet, or factory store, you won’t find trendy new season items like you’d find in a regular Gap store. This location is mostly very plain basics. Many items have a garment tag that says “Gap For Good.” It looks like these tags are to bring awareness to Gap’s sustainability program. This includes their water quality program, which ensures the water used to make their denim doesn’t pollute local waterways, and before the water leaves the factory, they treat it to remove manufacturing residue. Plus, their WashWell process uses 20% less water (compared to what they were previously using, I assume). The “Gap For Good” program also includes their P.A.C.E. program. Personal Advancement & Career Enhancement program. This program teaches women life skills, and how to secure a future for themselves and their families.
Ronald Olaizola: Great service! Everyone at the store was helpful and kind. The prices are great and the quality of the clothes is exactly what you would expect from Gap.
Eury Payano: Love this store. Great sales
7. Gap Factory - South Strabane Township
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4.2
126 reviews
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Address: 2200 Tanger Blvd Suite 640, Washington, PA 15301
Schedule: Closed ⋅ Opens 11AM
Telephone: (724) 223-7823
Business type: Clothing store
Leslie Faulkner: 2 hoodies, jean jacket, jeans, 4 tees for $120. Signed up 1st time for the mailers and got extra 15% off. Nice baby/toddler section.
Colletta Munk: Love to buy at this store great prices
Carrie Totterdale: Eh its ok. Not really my speed. I was interested in trying on a blouse but was not allowed to use fitting room. So that was a sell lost. Who is gonna buy without trying? Not me. Went down the street a ways and bought 5 shirts and 2 pair of jeans that i was allowed to try on. Sorry Gap rep no commision for you today.
Lea Littell: I stopped in to the store. The employees were lovely and two of the managers were there to help them if it would be needed it was there truck day so here was new things to look at. Keep up the good work
Kelly Rieder-Miller: Would like to see better prices but it was clean and the staff friendly.
emanuel deadwyler: Excellent shopping experience. I highly recommend it.
Liam Seabright: I had a great cashier named Liam. The manager Leo was also very helpful and the store was in very great shape
Katie Tock: Amazing customer service & smiling faces . Love visiting here ! 😁 always positive vibes
Lea ann Littell: Love coming to the store and getting my clothes and seeing the nice staff
8. Gap - Parole
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4.4
16 reviews
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Address: 2536 Solomons Island Rd Space D4, Annapolis, MD 21401
Schedule: Opens soon ⋅ 10AM
Telephone: (410) 266-1460
Business type: Clothing store
John B: Friendly staff, fairly clean rooms, check-in process was smooth and easy.
Elena G: Terrible customer service! Felt discriminated & profiled by one of the associates. My mother and I were being followed everywhere throughout the store, my mother was holding a couple of items & the store associate asked if she could take them to the register. Please do better.
Yuuki AsunaYui: Their customer service is on point!!! Not overly bothering but a quick check in! I like the balance.Store was clean and easy to find stuff.
J B: Love the selection and price. So glad they opened up here. Employees are friendly and helpful.
Tracie Cannon: This Gap had a lot items and sizes to pick and choose from. The staff was very polite and helpful
Eugenia F. Erxleben (Jeannie): Great store with great service!!
9. Gap - Baltimore County
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4.3
92 reviews
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Address: 825 Dulaney Valley Rd #381, Towson, MD 21204
Schedule: Opens soon ⋅ 10AM
Telephone: (410) 337-4995
Business type: Clothing store
Brandon Mitchell: Always encounter great customer service here. Employees are more than willing to help you in any way they can. Store is also quite loaded with clothes.
Rhonda Warner: Always a great store Love shopping at this store in Towson. Great sales. Sizes are uniformly correct especially for infants, toddlers and children. Back to school, some of the summer items are on sale. Slip on shoes with super heroes are fantastic. Every little boys love the shirts and shoes. Would recommend
Mz. Bailey: Nice store and amazing customer service. We did not buy, but the line was extra long. My son tried on his pants and they added another person to the register and the line went down to 0 in about 5 minutes or less.
Toya Williams: Always find cute things for my baby girl
Collin: Everyone was super friendly and the nice lady working the floor helped me find my size.
ELIZABETH K2710 ELIZABETH K2710: I LOVE EXPERIENCE THAT I HAD IN THEIR TODAY. CASHIER AND SALES LADY HAD MYSELF AND MY MOTHER LAUGHING AFTER SUCH A DIFFICULT DAY. THEY ARE BEST GAP WORKERS AT TOWSON TOWN CENTER.😀😀😀😀😄😄😄
jason lintner: Staff was very helpful and friendly.didnt feel bothered or harassed.definitely one of my fav stores to go 😍
Hyunjung S: Man I used to work here 21years ago. It was fun walking down memory lane.
10. Gap - Manhattan
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4.2
329 reviews
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Address: 1511 3rd Ave, New York, NY 10028
Schedule: Opens soon ⋅ 10AM
Telephone: (212) 794-5781
Business type: Clothing store
Teresa Thomas: Gap is classic and cute and also cost friendly! Love this brand!
Mohamed Alli: Great people work here manager received the merchandise so helpful 👍
Elena: Excellent prices (they really want to keep you as a customer) and service is superb: staff is professional, knowledgeable and very helpful..
Debra Green Threat: They had very nice sales, hope to go back. Customer Service was awesome, the young man at tje register was pleasant, helpful, polite and kind. I liked his energy the sales person at the front door was also kind and helpful to me. That makes you want to go back. They were so accommodating.
Dee Dee: Nice summer dresses and great deals .
Joseph Travis: All the employees are so nice and helpful
11. Gap Factory
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4.2
136 reviews
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Address: 100 Premium Outlets Blvd Suite #100, Hagerstown, MD 21740
Schedule: Closed ⋅ Opens 11AM
Telephone: (301) 745-5612
Business type: Clothing store
Jessica Jackson: The staff was really friendly and they had a nice selection of clothes and sizes
Ashlee Harris: Love it when they have their deals for card members! Store is well kept and clean. Selection is not the biggest because of smaller store size but I love that they have kids clothes in the same store.
Charlotte Bingham: Store was well stocked, sales staff was friendly
Chuck Sperati: Pleasant clean store and good service. The employees here are almost a pleasure to deal with, but for an "outlet store" the prices are not all that great.
Mithun Hossain: Great expansive store with great markdowns and deals!
Basil Bradford: The prices are incredible. The store needed another employee. The discount made up for service.
12. Gap - Abington Township
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4.1
121 reviews
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Address: 2500 W Moreland Rd Suite 2041, Willow Grove, PA 19090
Schedule: Closed ⋅ Opens 11AM
Telephone: (215) 659-4170
Business type: Clothing store
Barbara Evans: Store associates were friendly and helpful, made a purchase of two items...Thanks Everyone
Ella Bella A: Staff was friendly and helpful qith purchasing. Great customer service feom manager as well. Love the sales and points. Would def recommend shopping at Willow Grove Gap.
Lola Cupcakes: I gave two stars do to the layout of the store!! The Gap fit attire is wayyy in the back all on hangers, with all the sizes out of order!! It’s hard to reach back to grab my size because of the big wooden hangers!! How about folding the tights and putting them on the table or in drawers according to their size, that way it’s more convenient to read the size on the drawer and grab what you need. The sales associates were, one more helpful than the first one, who had no clue as to where the Gap fit attire was even located!
Scottia Carter: Amazing customer service!! Staff was friendly, energetic & extremely courteous 😃😃
LALA Gonzalez: Very friendly staff !!&Organized & clean
13. Gap - Manhattan
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4.5
18 reviews
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Address: 156 5th Ave, New York, NY 10010
Schedule: Opens soon ⋅ 10AM
Telephone: (332) 799-7382
Business type: Clothing store
Mauricio Vasquez: Nice place and the staff is so friendly.The place is clean and organizer
ifaa amit: Tiny store, barely any clothes here 🤷♀️
Jaime Tapia: Buena ropa de calidad siempre con descuentos!!!
Angela Samel: (Translated by Google) Great for the younger ones(Original)Super für jüngere
14. Gap Factory - Boston
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4.4
163 reviews
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Address: 411 Washington St, Boston, MA 02108
Schedule: Opens soon ⋅ 10AM
Telephone: (617) 348-9312
Business type: Clothing store
Abdul Halim Ekram: Abundance selection of good looking casual & affordable clothes & friendly staff.
Martin Ryan: Good prices. Very small space. I was kept waiting in line while staff ignored me.When I managed retail I knew how to upsell to customers until they were ready to leave, then get them out in a timely manner. NOT HERE.
Kathleen Attardo: I got everything on my list here for my nieces and nephews. The prices were good & the quality of the clothes is great!! Worth it!!
Diego Ramon: A lot of clothing at a great price.
Diana Dominguez: This is a great place shop at and they have a big selection of clothing although I do think the clothing is overpriced for what the quality really is. The staff here is very nice and will help you with any questions you may have about trends or styles or even just recommendations on size. Great location to shop.
Patrick Hehir: Superb shop, great value for money
Carla E: I was visiting my home town and came across gap factory, it was like clothes heaven! I was able to purchase work clothes at great price and I received so many compliments from coworkers!
Don Super: Felt harrassed by store clerk. I walked into this store and was approached by an African American store clerk who asked if I needed help. I said no. 10 minutes into my shopping I then had a question and asked her. I received a cussing about not taking help earlier. Disgraceful. Hi Gap, some people would like to shop in peace and ask a question when they actually have one.
Kim Miles: Love it miss Teresa and rest of staff quite helpful and friendly. Nice selection in things to buy and wonderful location I can catch train there and just one block up from station.
15. Gap - Woodcliff Lake
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4.5
42 reviews
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Address: 423 Chestnut Ridge Rd #10, Woodcliff Lake, NJ 07677
Schedule: Opens soon ⋅ 10AM
Telephone: (201) 391-5663
Business type: Clothing store
M Sunshine: Salesperson very helpful, good service, good selection to choose / buy
Craig McKim: Nice selection & helpful staff
Melissa Lyn: This is a large store. It has a section for every member on the family. There shelves are well stocked. The store is clean. It was also well staffed. Staff was helpful in locating what I needed.
Janice Tucker: Always great clothing for entire family. Good prices. Lots of staff to assist. Quick check out.
alex metzger: Solid store, lots of stuff. Great deals, expensive tho
Ashley Graham: Very friendly staff. Very helpful.
Patricia: Great sale
