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1. Bob’s Discount Furniture and Mattress Store - Bailey"s Crossroads
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5
2309 reviews
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Address: 5845 Leesburg Pike, Falls Church, VA 22041
Schedule: Closed ⋅ Opens 10AM
Telephone: (571) 451-1200
Business type: Furniture store
Mary Veach: I had read reviews for this location and saw all the nice stuff said about Wendy so I was so happy when we walked in and were greeted by Wendy!! She was the perfect balance of helpful while still giving us space to browse and discuss what we liked. Whenever we had a question she was easy to find and came right over and had answers to all the questions we asked. We ended up purchasing a couch and the whole process was really straightforward - none of that “add this protection and this feature and this extended warranty” etc etc that you have to muddle through with some sales people. We actually had time to just chit chat while we waited for my husband to tend to our child and Wendy is a genuinely nice person!! Highly recommend a visit to this location… you may even want to call ahead and ask when Wendy is working!!
Hassan M: Got the beat deal . Delivery guys are awesome. Delivery was on exact day and time . I guess 59$ for delivery just threshold (dropoff inside through first door ) with assembly (90$). I don’t need that it was just four legs for my sofa . Customer service is amazing. For delivery person they called 2 minutes before arrival and then dropped it inside my living room. Best thing they took off the shoe before stepping on my carpet and were wearing mask .
John Derik Hutchinson: The website is so easy to navigate. There are so many options, and there are styles for every person’s taste. The customer service representative (Kim) was absolutely wonderful. She was so kind and helpful through the entire process. She even worked past the time she was scheduled to get off to ensure my complete satisfaction. I would and will recommend Bob’s to every person I know!
Tameka Parker: My husband and I visited the Falls Church location. Thus far, customer service has been impeccable. The staff are proactive, informative, and accessible. There is also a great deal of flexibility in the process of making your purchase. The prices are also great. I would definitely recommend them, and they will be amongst our first considerations for any future furniture needs.
Joy Kone: Yasmin was our sales associate and she made us feel like family. Her service exuded integrity, trust and professionalism. She even helped us arrange my new apartment and my parents new home by giving us tips on style and mechanics of the future. She is a class act and is true grace.
Cameron Ball: Me and my boyfriend had such a great experience here! Wendy helped us, and was so personable and knowledgeable and made it such a smooth process. Who knew buying furniture could be so fun? If you come in to this location, definitely ask for Wendy!!!!
Junbin Xian: I bought a full leather power recliner sofa, and the King size bed frame and also my 2 bedroom’s dresser from Bob’s. The shipping was fast and on time, also the deliver guys will call you 20 minutes ahead before they arrived to your home. However, the coworkers following my condos rules to delivered. The furniture both are great quality items, definitely recommended to you guys. 👍
2. Room & Board - Washington
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5
165 reviews
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Address: 1840 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM
Telephone: (877) 387-0091
Business type: Furniture store
Brandon Gaimari: Customer service is actually good but products are over priced junk. Bought a bedroom set and the design of the bed causes it to squeak every time you roll over. Customer service had Dr. Furniture come out twice - one time screws were missing in the bed, the next time installed slat pads (why were these not installed originally?). For the price you pay, the quality is not what it should be. Beware.
Anna Harrington: First, we had a guy helping us who like was non responsive at the Logan circle room and board. Then I ordered online for July 7 and the furniture store confirmed via email and when I called they told me July 7 was unavailable. Not good service for the price and wouldn’t buy here again.
Michael Horton: Room & Board celebrates PRIDE MONTH. This years #Capitalpride Parade begins at the corner of 14th and T street. Room & Board has put up the flags, in support of equality and inclusion and truly welcomes all.
Summer Logan: I was working with Lisa (who apparently is the store manager). Her behavior does not seem like she should be. My problem was passed off to Peter and I felt underappreciated as a client. Would not recommended the people that work here. Service is below expectations for the money you spend and management should do a better job. Seems like they do not care or engage with clients. Highly disappointed and unsatisfied.
Kathryn Adamcik: I ordered a couch from here in August and it was to be delivered at the start of December. It was delayed until the end of December and I waited for it to arrive. 1 day before it was supposed to arrive in the warehouse I got an email saying it would be delayed for 2 more months. I waited for 2 months and days before it was supposed to arrive in the warehouse after the 2 month delay I got an email saying it was delayed again. I have called customer service and they have been of no help. They have no idea when the couch will arrive or what the progress is on it. They will not give a discount for this long delay. I am stuck in a pattern where I expect the couch to arrive any day, and then it gets pushed back. This is not okay. I paid over 3k for my couch and am just getting brushed off by customer service, the managers that I have spoken with, and the associates who we spoke to in the store we shopped at. I was planning on purchasing a side table, coffee table, and lamp after the couch arrived, but I will no longer be using room and board in the future. I ask you all to be wary of purchasing from here. I paid for the couch in full and now it looks as if it will never arrive. I expect more from this company, and am highly dissapointed.
Response: Hi Kathryn, thank you for shopping with us and taking the time to leave a review. We understand your frustration and we're working closely with our American manufacturers to produce and deliver items as quickly as possible. Please give us a call at 800.301.9720 for an update on your order.
Tobias Wang: Fantastic customer service. Very responsive & helpful to send me missing components - shout out to Beth Gotting
Catie Kemp: Love love love. They were a bit too pricey for me to consider when I was living in my apartment, but since buying my place last November I have become a very loyal customer. I started working with Daren to get an idea of what I wanted in my living room- just having the sounding board was so helpful. I have since outfitted my entire living room with them- probably went to the store at least ten times before making my order and never felt harassed or pushed into buying immediately. My mom bought her first house in over a decade this summer and I’ve encouraged her to buy with them too (which she has and has had an equally good experience). The biggest thing for me when I’m spending money on furniture is knowing that a) it will last and b) having confidence in my purchase. I most recently ordered a set of four dining chairs which arrived on Friday and the color just isn’t quite right in my space. I went into the store yesterday and discussed the issue with an associate (didn’t catch her name)- they are very up front about wanting to make things right if you’re not happy. She gave me a sample swatch to take home and test in my space and this morning I called customer care who was happy to facilitate an exchange for me. They are back ordered until February so they even offered me the option of keeping the current chairs (so long, of course, as they are kept in excellent condition). Even speaking to their central customer service center is a personalized experience- I don’t have the same concern with other businesses that my order or request is going to get lost in the shuffle. You can get just about anything in any color/fabric/wood stain/finish that they have and the quality is outstanding- I really wish they were in the kitchen cabinet business because their wood quality, in my opinion, is unmatched by any other business I’ve explored at their scale. Everything is made in the US (Minnesota I believe). Of course with the pandemic things (especially custom items) can take a couple or a few months to come in, but this is far from specific to R&B and well worth the wait. I’ve had three or four delivery experiences with them and each time the employees were punctual, communicative, and, most importantly, careful with my home and furniture! In summary I can’t recommend them enough. They have found a customer for life in me and I am happy to scream my unsolicited appreciation from the rooftops any time! Edited to add- forgot to mention they are dog friendly (with treats!). If this isn’t the sign of a good business I don’t know what is.
Response: Hi Catie, thank you so much for shopping with us and taking the time to leave a review. We're so happy to have you as a customer!
Renee Davis: Don’t get me wrong, I love this furniture store. The customer service is great. Delivery service (workers) is great. It’s the actual product, the furniture quality that deserves 1 star (none if I could) our last purchase was the Reese sectional sofa. The buttons pick you when you sit on it and the cushions are cheap. No Cush whatsoever! It’s like sitting on the floor. The entertainment center has no wire outlets in the back for cord management and it scratches easily. And even though the only rerun policy listed is for mattresses I was told (Ginny) that if it was a couple weeks past they would be able to take it back? Do not be fooled by the pretty picture. It’s not worth the price!
Response: Hi Renee, we want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. Give us a call at 800.301.9720 and we'll work with you to resolve the issue to your satisfaction.
3. Bargain Furniture Warehouse - Forestville
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4.9
41 reviews
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Address: 8531 Walker Mill Rd, Capitol Heights, MD 20743
Schedule: Closed ⋅ Opens 10AM
Telephone: (301) 336-2988
Business type: Furniture store
ToDarryl Fraley: The staff there was really nice and helpful. They have very good furniture and very nice prices. We come here and shop all the time. Every time when we came here we always have a good experience and was able to find what we needed. They have very nice used furniture at low prices. The owner there is always ready to assist you in any way. She is very nice to make sure that they have everything in that you need. Customers for life. From: Mr.& Mrs. Fraley
Victoria Fauntroy: I love this place! I have purchased beautiful pictures, mirrors and a bedroom set. One must to visit often because they constantly get new pieces. High end items, highly recommend. All you need is a touch-up pen for some items or not.
Shawntise Yes I Said It Redfearn: I really love this place. I have purchased dining room chairs end tables ect. Very nice and respectful people. The cashier offer to help me i told her not to worry and she did anyway... she looks my mothers age and I would never allow my mother to carry furniture so much respect
Barbara Whitfield: Not a wide selection that I thought they would have..but most of the stuff was a reasonable price.only recomend if you need lamps and pillows..
chuck robinson: They advertise one price and when you go to the store to purchase they tell you it has to sent from their warehouse in Baltimore and you must pay shipping charge. For me I was buying one hundred table and the shipping charge would be 120.00 . Or I could go to Baltimore to pick up my self. ONE BIG CON !
Carolyn Haley: Got there late.was closing but they let me look around.nice lamps etc will go back.
4. Furniture 4 - Springfield
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4.9
79 reviews
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Address: 5641 General Washington Dr UNIT H, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 10:30AM
Telephone: (571) 332-2940
Business type: Furniture store
Preaw Jasmine: This is a long overdue review! We purchased furniture from Furniture for less a couple years ago to furnish the entire rental unit and very happy with everything. Fared and James are awesome! They always ensure our needs are taken care of! Wonderful service and great price. Highly recommend 👍
Response: Thank you Jasmine! Always a pleasure working with you :)
Ameena Ayubi: I ordered a table and a sofa sectional. They provided a very helpful service prior to ordering and the delivery was very quick following our order. They keep you updated on your order. The quality of the furniture is superb and comments from family members and friends are all very positive. Great service, great quality would recommend without hesitation. Thank you Furniture 4! We will use you again in the future!
Jerimiah Jones: I bought a bed frame and sofa from here, 10/10 recommend. The quality on the furniture is amazing! Fared helped me pick out the frame and sofa, he has great customer service! Delivery time is extremely quick. Definitely coming back if I need anything else
Diane Evans: This is a really nice furniture store. Whoever does the designing of their furniture, does a fantastic job.
Sarah Osman: Great quality furniture at even greater prices! This store has a wide range of items perfect for anyone looking to shop around in one location. Very great customer service, staff was incredibly friendly and helpful. Highly recommend this place and will definitely be coming back again!
Kevin Spann: I guess I needed to read the fine print. I saw furniture on-line and went to see it. Furniture 4 has a great selection and good customer service but..... I was disappointed to find out that what I saw was the "on-line" price; although it is in the store which has a higher price and a delivery fee. I could order online with a 1-2 month delivery date or purchase it from store and get it immediately.
Response: Hello Kevin! Unfortunately due to the high demand and the low supply, stock prices are sometimes higher than online prices! Supply chain has been hit pretty bad due to COVID and we are doing our best to keep the lights on during these rough times! Call me at (571)-332-2940 Thanks, Fred (Manager)
Davetta Overall: Just moved from SC, previously looked on line for furniture stores in Alexandria, and because of the reviews it was my first stop. The showroom is small, but the manager was so nice and friendly, I knew without a doubt, this was where I wanted to shop. My first choice was a sofa and half and half chair. Due to my stairway was unable to get sofa downstairs. The manager replaced it with a loveseat that fits perfectly. He had to order the loveseat, and it was only a two week wait. This store is amazing, and they stand by their word. I was told that it would take up to three weeks, had it before. If shopping for furniture, please try this store for your needs. Also the delivery who delivered, set up the furniture, where very professional.
Response: Thank you for your kind words! You have my number so text/call me anytime 😊
5. Casa Furniture - DC - Washington
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3.4
20 reviews
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Address: 3457 14th St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 758-2589
Business type: Mattress store
Breanna Fogel: bought a couch from this company earlier this week. it was supposed to be delivered tuesday or wednesday. then we got a call saying it would be delivered today, thursday, at 4:30. it’s now 7:09. still no couch. if not received by saturday, i’ll be taking my receipts to the bank and filing a fraudulent dispute.
J W: Last purchase I made was pressure into getting and never likedSet of collectors
Kimberly Caldera: Good price but quality sucks my mattress is so hard it’s uncomfortable.
Amor Furniture: Best of the best for price, price and quality. For real, best secret in D.C.
Vero Duran: (Translated by Google) Poor quality on July 20 I bought some furniture they looked good but after a few days when I brought a visit to my house three of my friends sat in a three-person furniture and painfully broke one of the seat mattresses, now I try to contact me with them with test photos and my receipt and what they doubt me is that it cannot be done (exchange) I do not recommend anyone to make purchases in this place. (bad place to shopping) (Original) Mala calidad el 20 de julio compre unos muebles se miraban bien pero al pasar unos dias cuando traje visita a mi casa tres de mis amigos se sentaron en en mueble de tres personas y penosamente se rompio unos de los colchones de asiento ,haora trato de contactarme con ellos con fotos de prueba y mi recivo y lo que me ducen es que no se puede aser( exchange ) no recomiendo a nadie hacer compras en este lugar. ( bad place to shopping)
Damaris Pernia: (Translated by Google) This has the three B good pretty and cheap. This is the best place to buy furniture for your home, they are the best in quality and in prices, I really recommend them, I recommend it, everyone should come. (Original) Esto tiene las tres B bueno bonitos y baratos. Este es el mejor lugar para comprar muebles para tu hogar son los mejores en calidad y en precios se los recomiendo de veras se lo recomiendo todos deben venir😃😃😄
Caroline CC: (Translated by Google) No responsible and are only excuses because to date I have not received my order. I neither recommend it nor would go shopping at this store. (Original) Nada de responsables y solo son excusas porque a la fecha no he recibido mi pedido. Ni lo recomiendo ni volvería a ir a comprar a esta tienda .
6. Warehouse Showrooms - Springfield
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4.9
91 reviews
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Address: 5641 General Washington Dr UNIT K, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 256-2497
Business type: Furniture store
Jennifer Zydney: My best customer experiences come about when someone I do business with makes a problem go away. That was the case with Warehouse Showrooms. Knowing lead times are stretched, we ordered some outdoor furniture well ahead of when we’d need it. When we approached the date that we thought we’d take delivery, we learned there had been some miscommunication about how/when the delivery would occur. Warehouse Showrooms really bent over backwards to address the situation and make it work for us. Super helpful and responsive customer service. Furniture delivery guys were great too, very friendly and helpful. Can’t wait to enjoy our Polywood rockers!
Sara Barth: Warehouse Showrooms is great! We purchased a bedroom set and couldn’t be happier. Excellent quality solid wood furniture at reasonable prices. The staff at Warehouse Showrooms are so easy to work with and gave us realistic expectations about delivery timelines. We ended up adding a piece to our order a few weeks after our initial order was placed and they did not charge us for the second delivery. We’ll definitely shop with Warehouse Showrooms again!
Margaret Veenstra: This local business is great! The shopkeepers are friendly and helpful. All the furniture is made in America! Much of the wood furniture is crafted by Amish. We find value and quality in everything that we purchase here. We’ve previously purchased a bedroom set and today we purchased a couple mattress sets and a bed. We can’t wait til delivery day! Support local business, you wil not be disappointed.
Barry Rosman: We bought 5 matching walnut chairs to go with our new Live Edge table. The chairs legs were too wide to fit 2 chairs side by side. After some discussion, the came up with an innovative solution to move the table legs at no charge. They saved the day and fixed it within 24 hours. That is service. They are very helpful, creative and very easy to do business with.
Janet LZ: BEAUTIFUL FURNITURE!! Warehouse Showrooms has gorgeous furniture! The quality is outstanding and the prices are very reasonable! Helpful sales personnel. I have bought at least 12 pieces from this store and have never been disappointed. Many of the items can be customized. This place is awesome!
Samuel Hodgson: This store offers beautiful, high quality, and very functional furniture. The staff is friendly, and the service both before and after purchase is phenomenal. My fiancée and I have returned to them for multiple items, and had an outstanding experience each time. We struggled at other stores to find items to fit our budget, needs, and aesthetic preferences, but Warehouse Showrooms has always come through. I cannot recommend them highly enough.
Alek Cannan: High quality, hand made, solid wood furniture at fair prices. This showroom is excellent and the staff are really knowledgeable, helpful, and friendly. We visited the showroom looking for a dining set and a sleeper sofa. We were really impressed with the range of options available and the high quality workmanship. And most items are very customizable to adjust sizes and wood types and finishes to match just what you are looking for. We are really impressed and would highly recommend this shop to anyone looking for long lasting furniture.
Paula Lewis: Great experience. We wanted to try out a particular brand of chair before ordering a set online. Warehouse Showrooms had great customer service and after we decided we did like the chairs, they were able to order them for us at a better price than we would have gotten buying directly from the manufacturer. They also had a wide selection of other really nice furniture. Would definitely shop there again.
iktibar rapkat: We ordered 2 beautiful real Leather brown couches and we couldn’t be any happier with it. Andy has been great help, delivery guys were super nice. Price is very reasonable, quality of the couches are phenomenal!!!
7. CORT Furniture Outlet - Springfield
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4.5
69 reviews
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Address: 5720 General Washington Dr, Alexandria, VA 22312
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 354-2600
Business type: Furniture store
Vanessa Green: I needed a comfortable short sectional and yes I found it at CORT furniture! Fits perfect in my place. Jessica was very helpful, considerate, and professional. I got it delivered the same day. If you are looking for furniture or great pieces to add to your home, check out CORT, Jessica and staff will take care of you! Thanks I’m happy with my choice!
Response: Really glad you had a positive experience, Vanessa. Thanks for reviewing. See you next time!
John Stobbs: Our son is moving out of State. I came across CORT Furniture website and since my first contact with Jessica Tamayo my experience was fantastic. She is so professional and guided me through so many options. She made my experience so much easier. Helpful and professional. I will continue to order from CORT in the future
Response: Thank you for your positive review, John. We hope you love your new furniture!
Bettina Coleman: Jessica helped me pick out a perfect sectional for my new home. CORT has great decor and furniture pieces
Response: Hi Bettina, that’s wonderful to hear. Thanks so much for leaving us a review. Hope to see you again soon!
Cassandra Affleck: For any home furniture décor needs I highly recommend CORT & Jessica!! Jessica was amazing to work with. She answered all of our questions and helped us tremendously. Quick with responses and was extremely attentive.
Response: Thanks for the positive review, Cassandra. We hope you found everything you were looking for!
Julio Laínez: Jessica Tamayo was amazing to work with. She made the process of buying furniture painless and really easy. Really recommend them, they have great stuff and the process is really easy.
Response: Thanks for the positive review, Julio. We're happy to hear you enjoyed shopping with us. Please feel free to share photos of your new furniture on social media using #myCORTstyle!
nick keno: I purchased a used bed for my son for his college dorm and although it was graded as C it was in excellent condition. The assistant manager Doni was extremely helpful. He understood my need and was able to sell me a sturdy bed that was most appropriate for a college kid and he even had it delivered and set up for my son. I would recommend getting furniture from the outlet store. Although the furniture is used its in excellent condition.
Response: Thanks for the 5-star review, Nick. We're so happy you were able to find a great bed and an even better price. Come see us again soon!
8. Family Furniture Discount Center - Langley Park
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4.5
4 reviews
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Address: 7919 New Hampshire Ave, Langley Park, MD 20783
Schedule: Closed ⋅ Opens 10AM
Business type: Furniture store
Candy Love: (Translated by Google) Good(Original)Bien
9. Bob’s Discount Furniture and Mattress Store - Hyattsville
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4.8
2836 reviews
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Address: 2950 Belcrest Center Dr, Hyattsville, MD 20782
Schedule: Closed ⋅ Opens 10AM
Telephone: (301) 832-3820
Business type: Furniture store
Joyce Williams: As soon as I walked in a salesman was ready to assist me. I explained what I was looking for and he immediately started showing me furniture. He was very professional, efficient , and patient with my making my decision. Once I decided on my purchase, it was easy to check out and complete the transaction. The salesman was excellent. I Highly recommend him. Great painless experience.
John Kemp: A few months ago, I went to a different furniture store and picked out and paid for some items. Almost two months later, I still didn’t have my items and the store wasn’t sure when they’d be able to get them to me. I canceled that order and started shopping around again when I found a sectional I liked on Bob’s website. I found a location near me in Hyattsville in the hopes that I could take a look at it in person. I’m always hesitant about furniture shopping because of the nature of it; the employees hover around you ready to pounce on any opportunity to make a sale. That was not my experience at Bob’s Furniture. The staff was attentive but laid back and respectful of my space and my need to explore before deciding. I had a great time chatting with Julissa, the salesperson who helped me. We tried out different options with what I was looking for in mind until we found something I loved and could easily afford. The best part was that delivery was schedule for less than two weeks from the date I made my purchase! I can’t wait to see how things go with the delivery but so far, my experience with Bob’s Furniture was a great one. Thanks, Julissa!
LadyK: My experience was wonderful. My representative was Kirk and he answered all questions that I had and made sure that I was happy and knowledgeable about the product I was purchasing. He allowed me to take my time to look around at all choices and was available for any questions I had a long the way. I am looking forward to my bed arriving soon. My furniture arrived and the setup was quick and the workers were very professional. I absolutely love my storage bed and mattress . The drawers for the storage bed are very deep with lots of space. No complaints about the price money well spent for quality furniture.
Scorpio Queen: Excellent experience at this location. Victor & his manager were very helpful in ensuring I was taken care of. Victor took his time and explained the pros and cons of every item I was considering. I never felt like he was trying to “sell” me. If you stop at Bob’s, make sure you ask for Victor!!! I’m sure you will have the same experience I did!!!
Carilee McCue: Had been to bob’s the day before with some others who made purchases. Returned and bought a recliner for myself along with a friend who bought himself a new recliner. Everyone was eager to assist, answering question, sharing information. The showroom was very clean and well organized. Very comfortable and inviting. We’ll return again.
T. Miller: I walked in the store not knowing what kind of mattress I wanted. Within minutes of meeting Samuel, he began to educate me on bedding. He provided such great customer service. I was more than happy and well versed on mattresses. I would definitely recommend the Hyattsville store for phenomenal service.
Potato Popcorn: Jessica was awesome! She listened to what I wanted and provided multiple options for me to choose from. She was attentive and not pushy and I felt totally at ease with her.
Karen G: I came here last year in 2020 and the manager James was super helpful! He was very understanding of my situation and assisted me the whole way through. I know when shopping here for your place that the customer service handed down by James was top tier! Thanks
10. Bob’s Discount Furniture and Mattress Store - North Bethesda
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4.6
2786 reviews
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Address: 12011 Rockville Pike, Rockville, MD 20852
Schedule: Closed ⋅ Opens 10AM
Telephone: (240) 242-6900
Business type: Furniture store
Hannah Ouellette: Ben helped us find a dining room set, rug, and throw pillows for our new home. Even though he did not make commission on our custom order pillows (due to the ordering process) he went above and beyond to print out all the ordering information we would need to place a custom order through customer service. Additionally, he took a call from us when he was off work and returned to the office that same day to schedule our delivery to ensure we got the delivery date of choice. I cannot say enough wonderful things about him!
George Bo Clevenger: James was great to work with. Very knowledgeable and was able to answer all our questions. From what I saw the furniture looks pretty decent and at competitive prices. Check out their outlet section online. You might not find a matching set but there are some good deals there.
Lily Lin: My fiance and I ordered a recliner sofa and paid $150 for installation and delivery only to find that the footrests and seats were tilted inwards, and that the whole sofa was bent into a U shape. After having a Customer Care Representative come out to look at it, we found out that the support legs in the middle were not installed. We spoke with them on the phone and they tried to sell us goof protection instead. After clarifying and speaking with the manager, he finally told us that the parts are on back-order and we now have to wait 2 weeks for a replacement couch and take another day off to wait for it and make sure that it is installed correctly. They refused to refund us any of the installation fee and it was only after talking to the store manager himself that he agreed to refund a portion of the fee. Overall our experience with the company so far has been subpar and I would not recommend them at all.
Response: Hello Lily. Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.
Monica Campbell: My salesperson, Shawn in Rockville, is the real deal. He provided top shelf customer service and assistant. I returned to Bob’s because of him. When purchasing large ticket items there is a great deal of thought, questions as well as hesitancy. Shawn patiently walked me through everything from the time I entered the store until the furniture was delivered. The purchase and delivery was flawless. Great store and great salesperson.
Charlotte Taylor: William is an outstanding salesperson! I was pleasantly surprised by the high quality of furniture and professionalism of staff and management at the Rockville store. You never know what people are dealing with or have dealt with when they walk in your store. Jamaal, William and all the staff in the store made me and my Mom have a great experience! Thank you!
Justin Montenegro: Jeff helped my wife and I pick out a mattress. He was extremely accommodating and generous with his time. Went above and beyond to make sure my wife and I picked out the best mattress that suited our specific needs. He didn’t push us at all and after shopping at other stores around the area in Maryland, we ended coming back to Jeff because the difference in customer service he provided was palpable. You can tell he cares and looks out for you. My wife and I are grateful for the service, patience, and knowledge he provided.
Jasmine Odenat: I really like this store and the workers here. They’re very friendly and I’m able to get what I’m looking for, as well as “goof proof” insurance on my furniture. Even the clearance section has good looking quality items sold at a great price. Am definitely a repeat customer and will be using them for a long time
Karin Umanzor: My husband and I went to look for a small sofa set and decided to go to this location after being recommended there. As soon as we walked in we were greeted by Patrick N. He then offered us helped to find what we were looking for with a very positive attitude and was funny as well building that customer/employee relationship. Unfortunately the system was down that day and we decided to wait hours since we really wanted to purchase the sofas that same day. Patrick went above and beyond to try to help us and give us different options while we waited. He saw how important it was for us to purchase the sofas that day so I appreciated all his help even though it was limited because of the system being down. Also I want to thank Launa who helped us as well at the end after Patrick reached out for extra help. Also the manager that day got involved and helped us. We were very pleased how everyone involved tried to help us one way or another. Thank you so much Patrick we are happy with our purchase!
11. Purgistics - Washington
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5
32 reviews
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Address: 740 15th St NW 3rd floor, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM
Telephone: (410) 244-3001
Business type: Furniture store
Pamela Propst: We recently completed a 20k sf office renovation. Ari, Reuven and Shmuel assisted in setting us up with 140 top of the line, height adjustable workstations! They are clean and modern and priced just right. Our employees were very pleased. I would definitely recommend Purgistics for your furniture needs.
Response: Thank you Pamela, we are so appreciative of your glowing praise. It was really such a joy to work with you and the professional and wonderful team at Lincoln Properties Company. Your positive review is even more meaningful coming from a person holding your position in the commercial office market, that interacts with vendors on a regular basis. Anyone who knows you knows that you are the consummate professional that exhibits excellence and has the same expectations of those you work with. We feel privileged to be included in your "A-list".
Robert Delfeld: This is to commend Purgistics for such excellent service — from start to finish. Through some supply chain hiccups and shifting plans, the team was prompt, flexible, and never impatient. If anyone I run into is looking for office furniture, I’ll be sure to send them this way.
Response: Thanks Robert. It was a pleasure working with you!
Barry Ford: The Purgistics team was responsive and professional. They were a pleasure to work with, and helped make our move to a new office seamless.
Response: Thank you Barry, the feelings are mutual. Your place looks fantastic!
Karen Wade: It was a great experience working with Purgistics! Ari, Berel, Shmuel, Sid, Mark, Chana... thank you for the excellent customer service, efficiency, and great design. Purgistics offered great support throughout the whole process, from proposal to installation everyone on their team provide outstanding service. The furniture is high quality, beautiful and meets our needs perfectly. North Star Group will be referring Purgistics and will go back for future needs.
DOLFIN MAPS: Great work! I worked with Purgistics as the Director of Operations at The Financial Integrity Network. We moved into our new office space at the beginning of 2019 and started working with Purgistics towards the end of 2018. Ari, Reuven, and their team were great! They helped us get quality furniture for our entire office space--walking us through the entire process. We were on a tough timeline and they were able to have everything installed and set-up prior to our deadline. We continue to get compliments on our space.
Chad Wilcox: We were looking for smart, modern, and functional but not too expensive, and Purgistics fit the bill perfectly. We were able to visit their showroom in Georgetown and kick the tires on the furniture we were considering, which was very helpful. They even came to our space and did measurements and helped us revise our choices to better suit our configuration. We were so pleased with the work fitting out our DC office that we also got them to refurnish our South Florida office. Vendor customer service as its best; I highly recommend.
Response: Thanks Chad. You guys were all fantastic to work with, up North and down South! I love all the furniture and finishes that you guys selected, but the swivel chairs up front, in your signature yellow, take the cake! Thanks for submitting such a nice review. -Ari
Alisha Robinson: We had a great experience working with the Purgistics team! They helped us find quality furniture that maximized our office space all while staying well within our non-profit budget. I would definitely recommend them!
Linda Parker: Ari and Reuben are extremely professional! They listened to the type of office furniture we envisioned, our budget, and used their expertise in pulling together an awesome group of furniture items for our reception area, lounge area, kitchen, workstations and our fabulous conference room. We constantly receive positive remarks whenever anyone enters our office space. The color scheme, type of furniture and how it all works together is a pleasant surprise each day when I arrive at work. All of my colleagues have the same positive reaction to our work environment! Thanks Ari and Reuben, you are the best!!!
12. Miss Pixie's - Washington
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4.5
104 reviews
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Address: 1626 14th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 232-8171
Business type: Antique furniture store
Angus Bennion: This store is great! Lots of fun products.
Erin Wagner: I’ve gotten so many high quality items from Miss Pixie’s over the last several years, but today I’m finally leaving the five star review they’ve always deserved! We had scheduled a delivery for them to bring a table we purchased, and Miss Pixie herself rolled up in a pickup truck this morning right on time. It turns out the delivery drivers were stuck in an elevator, but somehow that didn’t stop them at all! We gave her a hand and she didn’t charge us the usual delivery fee to make up for the trouble (what trouble?!). We look forward to continuing to shop at Miss Pixie’s as we furnish our home.
India Lindsay: Store has a variety of furniture, art, and random decorations. Everything is laid out artistically while still being easy to walk around. Majority of items are on the pricier side, though you can find a few steals. I snagged a painted medium-sized pot hand painted in Italy for $12.
Jace Warble: Miss Pixies is a lovely little shop with beautiful pieces, helpful and knowledgeable staff, and price that matches quality. Definitely worth stopping by!
Amy Clerkin: Nicely curated selection of items at reasonable prices. Owner is very responsive to any concerns. We love our vintage couch
MrIrali: One of the cutest boutique home goods stores in DC. And reasonably priced too
Brittney Valcin: I absolutely LOVE Miss Pixie’s!! My mother has raved about this place for a long time and I finally had the pleasure of stopping by. They have a wide variety of things for every taste. So much character! I love to buy random things lol. So of course I bought a few things 🤣. One store that is true to “if you love, BUY IT! It may not be there tomorrow!” I WILL BE BACK
Alexandra Goodman: Lovely antique store with some really nice pieces. Prices for some of the larger items were reasonable, but pricing was kind of all over the place. Obvious sets of items (chairs, side tables, glasses, etc.) were priced individually which was weird for an antique store. Other pieces were priced way too high, like $95 for an IKEA mirror or $250 for a simple basic wooden console table (which would have been $50 anywhere else but DC). Overall, I enjoyed this store and walking around inside, but I probably won’t buy here due to the pricing.
13. Joybird - Washington
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3.1
49 reviews
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Address: 1328 14th St NW #100, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 975-7014
Business type: Furniture store
R Adebowale: I was interested in purchasing the Austin Leather Barstool from Joybird but like everyone else, I’ve read the reviews about Joybird and was nervous about purchasing furniture from them. I called the DC showroom and asked if they had the barstool on display and they did. I eventually went to the store to view the barstools in person and had such a pleasant experience with the Dela and the rest of the associates in the store. I ended up purchasing the barstools and because I purchased them in the showroom, I got a pair of free pillows! The barstools came in exactly within the timeframe they quoted and they were perfect. Will be back to purchase more furniture!
Response: Thanks for the great review! We are so happy to hear that you had a wonderful experience with our team at the store! Thank you for taking a chance on us.
sarah elizabeth: My partner and I had the pleasure this afternoon of working with Joybird associates Selma, Dela and Cynthia in finalizing the details of a couch we had purchased online last month. We were interested in seeing the fabric options in person and had further questions on durability and maintenance - all of our questions were answered by these attentive and professional women. I highly recommend visiting this location in person if you’re interested in Joybird products and on the fence about your purchase, it’s well worth it.
Response: Thanks for the great review sarah elizabeth! We are so happy to hear that you had a wonderful experience with our team!
Amy Rowland: Honestly I was scared to place an order based on the reviews. However, Tyler at the DC showroom was super kind and helpful when we went to look at fabrics. He offered a fabric sample box to take home before making the final decision. Tyler was wonderful. After visiting the showroom (twice), we ordered the Holt storage sectional and were told delivery would be mid-December. We received the couch this week, which was delivered and assembled in our living room with no hassle. So far, loving the sectional - perfect size for our living room, very comfortable, and the pet friendly fabric does not show dog hair. Will be interesting to see how the couch holds up over an extended period of time but, so far so good - a seamless ordering and delivery process.
Response: Hi Amy, thank you so much for taking the time to leave a review. We are thrilled to hear you had an amazing experience with Tyler and our team at the store! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out.
Hammad Hussain: Bought this beautiful piece of furniture at joybird Super friendly staff and great service. I live a block away, the staff even helped me carry the chair to my condo. They go above and beyond.
Response: Hi Hammad! We are so happy to hear that you had a great experience with us. Thank you for taking the time to share your experience, we hope you are loving your new chair!
Vatche Hadajian: Horrible customer service. Order will 100% be delayed if they ever receive it. We ordered a sectional, notified it had shipped and were tracking the shipment. The tracking showed it was in transit for over a month well past the deadline for when it would arrive at the warehouse. I reached out to find out the status and was told they would have to track it down. A week later they said it was lost and will need to reorder a replacement piece. Another month or so and I receive a notice that the order is ready for delivery. I scheduled the delivery and unsurprisingly I only received half the couch (the replacement order was not included). Delivery people had no clue what I was talking about. I reached out to Joybird and they said they will track the missing order and get back to me. We had just gone thru this entire process of finding the missing piece. They are in over their heads with logistic and management. We ordered our couch in Nov 2021 and its currently April 2022 and still no idea when we will get it. If you try calling the customer service number no one will pick up even if its during their stated work hours. Will never order from here again!!!
Response: Hi Vatche, we are sorry to hear about your experience. We have confirmation that our team has been in contact with you and there is an appointment for delivery 04/06 for the missing part of your sectional. We thank you for your patience and understanding while we work to get it delivered to you.
Carly Michaels: Love my new couch! The team at this location was beyond helpful with my experience. They helped me find a solution to get a couch in 2 weeks just in time for my move and personally called me to check in and offer support. Had a great experience!
Response: Hi Carly! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece!
Morgan Hines: Cynthia is AMAZING! Cynthia helped me set up an exchange over the phone, and was the kindest most knowledgable service representative I have ever worked with! I would recommend Cynthia to anyone looking for a new couch! We went with the Bryant 3-piece sectional in Crave Irish Cream!
Response: Thanks for the great review Morgan! We are so happy to hear that you had a wonderful experience with Cynthia at our showroom.
14. MD Discount Furniture - Oxon Hill-Glassmanor
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4.9
7 reviews
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Address: 825 Southern Ave SE, Oxon Hill, MD 20745
Schedule: Closed ⋅ Opens 10AM
Telephone: (240) 493-4293
Business type: Furniture store
Venessa Laringo: Just recently moved to the area and needed some furniture for my new apartment. They had a great selection and really good prices. Was able to get a deal on a living room set and I absolutely love it. Thanks again!
Anwar Khan: i bought furniture from them they good customer service and i like my furniture.
MHD HMD: Excellent service the staff is extremely Helpful and kind they delivery faster then Pizza.
Tella Boyd: Nice prices on beds and other items
Melissa DeBarros: Ali was super helpful and sweet... highly recommend!
15. Value City Furniture - Bailey"s Crossroads
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4.4
2024 reviews
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Address: 5516 Leesburg Pike, Falls Church, VA 22041
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 998-8667
Business type: Furniture store
Ravi Singh: While the shopping experience was pleasant, taking delivery of the furniture was painful and a commotion. Ramadan was helpful, thanks. Saw interesting paintings in the store. VCF subcontracts delivery to another company and it was a very unpleasant and stressful experience. As the sofa did not fit into the Elevator, we paid extra cash to others to get the sofa delivered to the apartment. Calling VCF for help was absolutely meaningless. Talking to two service delivery managers of the contracting company was of no use either. One of the delivery service manager said, we signed a contract for delivery agreeing to the terms. We never signed a contract and all that we were given was a cash register receipt in the store. The delivery crew and service managers kept telling us they would take the furniture back and we have to reschedule and pay additional $200. Better to discuss all the delivery logistics before purchasing.
jackrobloxgamer800: What a great shopping experience! I was so impressed with the sales associate who assisted us. Her name is Lydia Beshir She was professional, personable and knowledgeable about the merchandise. She was so helpful and went above and beyond to provide us with all the information we needed. The furniture gallery is beautiful and well organized. It was easy to find what we were looking for. I highly recommend this store!
Alberto Hamilton: My family and I came in for a Milo Sectional. As soon as we came in, Carlos Sanchez greeted us with a big smile and a friendly demeanor. Carlos quickly showed us what we were looking for, gave us the information on cost, available date and color of the sectional we were looking for. Carlos also told us about the 5 year warranty which my wife and I decided to purchase. Great customer service and knowledge is not often found, but my family and I are extremely pleased and satisfied we received a class A service from Carlos. Thank you Value City Furniture and Carlos for our experience.
Atat Riches: Got the best sale experience from Fall Church, VA 22041 Value City store. The sales rep named -Genet was amazing. She’s exceptionally nice and patient with us. We got ultimate satisfaction from our products as a result of her effort in ensuring we got exactly what we wanted from the store. She’s an excellent sale person!!!
Danielle Williams: Working with Lila was the best! She is very patient and helpful! She went above and beyond to make sure I was a satisfied customer. Also Jeremey the store manager is awesome! I can’t wait to receive my furniture and hope that I don’t have to wait longer than the expected delivery date.
Hui Su Loo: I shopped at this store and a gentleman named Nelson was knowledgeable about the furniture and attentive to me. He gave me space to shop and answered all my questions about a sofa. He was very helpful and asked me how I had been sleeping at night. When I told him about how I tossed and turned, he recommended a Tempurpedic mattress that he himself had purchased. He helped me with the special financing and my monthly payments will be great- Can’t wait for my new sofa and bedding!! Thanks Nelson for all your help!
16. M2L - Washington
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5
2 reviews
17. JMD Furniture - Hillcrest Heights
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4.5
502 reviews
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Address: 2346 Iverson St B, Hillcrest Heights, MD 20748
Schedule: Closed ⋅ Opens 10AM
Telephone: (800) 541-4707
Business type: Furniture store
Jamari Thomas: This is the worst store ever. Please do not shop here. Their furnitures do not last long and their customer service is the worst. They’ll take your money and no refund at all even if you called the police on them
Katrina Mckoy: The person at the JMD on Iverson Street has a nasty attitude. If a customer is calling about any kind of issue your job is to help as best you can without the attitude or give the phone to someone else. This is your job and what you get paid to do. I will not go back to any JMD Furniture or refer them to anyone else!
Anthony Ajaegbueze: This is a very bad furniture store. They sell very cheap items that breaks in less than a month. Their financing is double what you are told at the store. They scam people of their money. I spent $1k at the store and no one told me it was a 90 day leasing. Now I’m going to pay $2300 on a $1k furniture that’s already damaged in less than a month. I hate this place.
Devonne Newsome: On October 9, 2019 I discovered JMD Furniture while searching for a black dresser on Google. I went to the District Heights, Md location about 11:00 am and was greeted by the manager when I walked in. I told him what I was looking for. He showed me several options and I decided on one of the black dressers, and also purchased the black platform bed and the nightstand that matched the dresser. By 2:30 the same day my furniture was delivered and set up by James and another gentleman!! Yes, delivered the same day!!! Unheard of! They were very professional, skilled and had all 3 items assembled in less than 2 hours. The furniture is beautiful and well made. While in JMD I saw other pieces of furniture that I will be buying. I highly recommend this store if you are working with a budget, but yet looking for high quality, a large selection to choose from, and most importantly when you need it the same day! I did not need mine the same day so that was a bonus and what I call exceptional customer service! Thank you JMD!
Response: Thank you Devonne. We are so glad to have patrons like you for giving us an opportunity to serve you.
Deborah G: I visited and purchased from the District Heights location. When I walk in I was immediately greeted by staff and asked if they could be of assistance. We made our selection the staff wrote us up, delivery date was scheduled soon we cashed out and left. Employees were upbeat friendly and professional at all times. My delivery arrived as scheduled the two young guys called to keep me updated they arrived delivered my furniture they were professional,friendly and careful. I was very pleased. My experience at JMD furniture was outstanding and this will be my go to place for my furniture needs. The furniture looks great and is a great quality for the price and so easy to assemble I purchased the 11pc bedroom set with free mattress and box spring( and it’s a real mattress and box spring not a foam topper). If you’re on the fence stop in I’m sure you won’t be disappointed.
18. Big Lots - Forestville
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4.3
966 reviews
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Address: 1731 Ritchie Station Ct, Capitol Heights, MD 20743
Schedule: Closed ⋅ Opens 9AM
Telephone: (301) 499-1509
Business type: Furniture store
Kev- keepingitreal: You never know what deal you may find when you’re shopping at Big Lots. Big Lots offers a wide variety of Household products like Home Furniture, Electric Fireplace, Food, Snacks, Home Decor and many other items and accessories. Great atmosphere with helpful and friendly staff.
Sassy Sauce: This is a large store with a good selection. There were plenty of Christmas gifts on sale after the holiday. The store was very clean and organized as well. Everything was clearly marked with the prices or discounted prices and there was a good selection of various items throughout the store. When we needed help, 2 different associates were able to assist us and they were pleasant too. Overall this is a very good store to shop and the savings are good.
Annette Coomber: I truly enjoyed shopping there. The store was clean and neat and well stocked. The staff was friendly and helpful. Will definitely shop there again.
Dawn Landen: Pat was extremely helpful in the furniture section. I was looking for an item that was out of stock in another store and she took excellent care of me as soon as I walked into her department. They even gave me tips on assembling my stools. Love them!! Great prices too!
Karen Turner: Was able to find and purchase what I wanted. Excellent customer service from a young gentleman that assisted me in taking my items to my car.
Kiah Bennett: Most things seemed to be in stock, though I was hoping for more skincare items. I was approached and asked if I needed help finding anything which was nice.
Felipe Umana: Is nice store very clean and organized I lol😆
Evelyne K: Got a chance to fully walk through. They have great storage bins and really nice luggage sets. Store is nicely organized. Ample parking.
19. JERUSALEM FURNITURE - Washington
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3.4
22 reviews
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Address: 4618 14th St NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 723-3900
Business type: Furniture store
Melakusisay: I purchased a bed (no mattress) $800 with tax and delivery. I wanted to change it in the next day because the bed is too high however the boss of the store even he did not talk us as a customer. I have receipt which states 21 day return but on the other side for clearance and final no return. The bed I bought is new but he said even no change instead we bought. I asked him nicely to help us because my wife is pregnant and she cant clip on the bed. He did not tell us and there is no clear notice NO RETURN. There is cheating sale in this store. I saw disrespect and discrimination in this store He is completely bad man. He acted on me and upset me to do this comment as a customer. I am going to court and consumer protection too. He should learn at least the law in USA. No body above the law.
Loyalty Briscoe: I have suspicions that this establishment is either discriminating against minorities or this is the biggest identity thief ring in history!!!I have (TWO)family members that wanted to do business with these people.With both members credit in good standing they were denied.Not because of credit but because they were told they were not the person on their DC issued licences.Whats more disturbing is this was told to my family members after Jerusalem Furniture took their social security numbers.Were really worried now because my family members had no knowledge of each others encounter with the same company.How often does this happen?!?!?My question is...if you have had similar issues with this establishment please reply to this post.Thank you
Tosyne Tosyne: Do not patronize this guys. I bought a set of furniture and ripped off within 6 months
Anthony Ross: Did u Kno @DISTRICTOILCO delivers now!!! Check em out!
Vanessa Gonzalez: Good quality I love the Services.
Kelvin Sorto: (Translated by Google) Poor quality of products and they do not want to change them and the man is not professional to serve the customers really dispassionate (Original) Mala calidad de productos y no los quieren cambiar y el señor no es profecinal para atender los clientes real mente desepsionado
Oscar Molina: (Translated by Google) Do not buy anything this place My family spent 3,000 on household goods and in less than a month the chairs at the dining table were broken because the wood was rotten inside and the saddest thing was that I went to the store and one of the owners very pedantically he did not want to change my chair I am so disappointed that it costs to earn money. (Original) No compren nada este lugar Mi familia gastamos 3,000 en mercancia para el hogar y en menos de un mes las sillas de la mesa del comedor se quebraron por que la madera estaba podrida por dentro y lo más triste que fui ala tienda y uno de los dueño muy pedantemente no quiso cambiarme la silla estoy decepcionado tanto que cuesta ganar el dinero.
Vida Aleman: (Translated by Google) Excellent service 💯(Original)Excelente servicio 💯
20. Mitchell Gold + Bob Williams - Washington
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4.4
28 reviews
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Address: 1526 14th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 332-3433
Business type: Furniture store
Ali Azad: Beautiful furniture, a little pricy but definitely worth the price
Lisa Williams: Went there to purchase a couch and chair. Was within 5 feet of 4 staff members yesterday and the only person in the store. No one greeted or spoke to me. Would never consider purchasing anything from the store.
Eric Trujillo: Beautiful well-made modern furniture. High prices though. Check the website first to avoid sticker shock. Helpful, knowledgeable staff. Beautiful showroom. We went for an event that room and board rented space out for. It is a beautiful area with roof access and lots of open spaces.
Thomas Geppi: Spoke with them on the phone and Howard was so helpful. Looking forward to seeing the products in person!
James Lytle: Always fun to visit this showroom. Beautiful furniture, rugs, and lighting.
Alice Carpenter: Most especially with their facilities. The rooms are large and luxuriously furnished.
Chris Tomko: Friendly service and great furniture.
Melba Alexander: Gorgeous furniture, warm and friendly ask for Beverly!
Kathy Moore: Lovely showroom and friendly helpful staff.
