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1. The UPS Store - Washington
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5
103 reviews
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Address: 1030 15th St NW, Washington, DC 20005
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 785-3604
Business type: Shipping and mailing service
Nateese S: Very disappointed in how the lady conducts herself as a business women. The lady that works there is very rude and disrespectful. This is my second time having a situation with her. Every time she is there she messes up my packages for return to Amazon. I am still waiting on a refund from Christmas. Yesterday 1-15-2022 around 5:30 I wanted to return something back to Amazon. Which only takes 2 to 4 hours to receive and refunded back to me. Today I still haven’t received anything . I decided to go back to UPS to ask her a question about the package. When I arrived she was listening to something that was very loud and did not turn it down at all. I asked her about the package and I didn’t receive confirmation. She told me to contact Amazon about my package. She dismiss me several times and was very rude by cutting me off and having a loud background. I am not sure if she is the manager or not but I have an issue every time She is there. She picks and chose who she wants to pay for tape. I had a package that required a little bit of tape and she wanted me to pay. Another lady comes in with a package that needs to be tape . She never said anything to her. This UPS does not deserve any service from visitors. Very dissatisfied with her work ethics . It’s ridiculous
Ho LEE: had a great experience yesterday with Leslie. There was a disconnect between the return code the company shared with me and it being recognized by the UPS session. She was friendly throughout the process of figuring out the disconnect and helped me solve it in a short period of time. I was just an drop off of code for Amazon return, (Actually not a customer) But still Great service!. (for free loader)
Response: Thank You!
Whitney Craven: Super helpful fast service! The only spot I could find that would do European passport photos without question. They were very friendly and moved fast. Would definitely visit again!
Response: Thank you so much for the kind words. 💖 I loved serving your needs today and you were one of the pleasant customer to serve!.
Kim Min: Wow the lady works at this location was incredible. She was so helpful with my shipping boxes and patiently helped me. I visited couple of other places to ship this large size art but she finally figured to ship with 60,000 insurance covered.She was so attentive and accommdating. Highly highly recommend this store.
Response: Thanks
Maggie Corry: Very helpful in getting a passport photo. Appreciate them and will return for other services.
Response: Thank-you for kind comments!
Angel Coy: Thank you very much to the UPS store and staff, specially Leslie and Carlos for working really hard to bring back to Washington DC a document to travel to South Africa on time! Great Job! A.
G H: The sign clearly states 8:30am - 7pm. It’s 8:32 am and they are not open. At 8:40am this man just strolls in to open up the store, no apologies to the customers standing outside waiting on you. While inside, he had his baseball hat on, pants hanging off his behind (with no belt on) and sunglasses. He had this nonchalant attitude, like he just rolled out of bed. I don’t recommend this location to anyone!
2. The UPS Store - Washington
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5
88 reviews
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Address: 2021 L St NW Ste 101, Washington, DC 20036
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 775-4302
Business type: Shipping and mailing service
Erin Harkins: The folks at this UPS Store were beyond helpful with a quick turnaround print project I needed for work. They went above and beyond to walk me through the process and get it done much faster than I expected. I will be returning the next time I have a print project- hopefully with a bit more lead time and less stress on my part!
Flor Trillo: Excellent client services! I had to return a huge package of Amazon and the store opened on time and provided me the necessary guidance to print label and do the process! It will be nice if the label printing will be free of charge. Thank you
Myra Jones-Taylor: Mr. and Ms. Choi were very helpful and kind. The service (notarizing a document)was fast and very high quality. Their UPS store was the tidiest and most organized I’ve ever been to in DC. I will definitely go back.
Ido Simyoni: Got to the ups store just before they closed. I had a label already that I needed to print and the cashier (G......) told me She can’t print it for me and that I have to use the shared computer in the corner of the store and print it (minimum of $3 for being online + extra for printing + extra charge per minute+ I had to log in to my gmail account+ nothing to sanitize the keyboard or surface). I asked again, are you sure you can’t help me print it and she said “no and I have to close soon”. I’ve been using the ups stores services twice a week in more than 5 states for the last 11 months (my company has an account with them) and this is the first time and first branch that they wouldn’t give me an email address to send the label to and for them to print for me. Take in mind that they were also more expensive than any other ups stores I’ve been to (I bought two padded envelopes).
Patrick R: I’ve visited this place twice and both were extremely negative experiences. VISIT #1: The store decided to close earlier than their posted hours. So I ended up wasting my time going there. VISIT #2: They tried to nickel and dime me. I read the negative reviews before going but thought they didn’t apply to me because I had a straight forward Amazon return - NOPE. They told me I didn’t package it correctly and would need to charge me a fee. I refused and repackaged it myself. The employees are obviously trained to inconvenience the customer as much as possible. AVOID THIS PLACE IF YOU CAN. If you can’t, be prepared for maximum frustration and bring your coin jar for when they inevitably upcharge you. I’m honestly expecting an invoice any day now for the oxygen I breathed while in the store.
Keisha: I had to return a few packages a couple of days ago. Joel was very helpful, and very knowledgeable of the shipping cost. I will visit again.
Tamiya Hicks: Joel helped me with my notary. Awesome service! Lonell was awesome with giving information. Tom was very welcoming to the store.
Wendy Yu: The worst experience ever - this store is a SCAM...steer clear of this store if you have an alternative store option. They over charge everyone and even charged us individual 6 inch piece of tape (What???). If you are considering this store just be ready to pay A LOT for the most ridiculous stuff (like tape, and $30 for a small box).
3. The UPS Store - Washington
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5
52 reviews
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Address: 2202 18th St NW, Washington, DC 20009
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 588-9100
Business type: Shipping and mailing service
Aditya Balachander: Arrived at 627pm exactly to pick up a package. They were locked. It would take 30 secs to get what I already paid for. If they can be this petty about time, so can I with my review.
Charlotte B.: SO grateful for this store. Super convenient and fast. First time using their notary and printing services. Best UPS experience in DC. I have lived here for 6 years! Ed is wonderful. Notary hours vary. Call ahead to confirm availability.
Ethan Paraboschi: UPDATE: Went recently, still horrible. I’ve been here twice, first experience was fantastic, second experience horrible. I was having trouble with one of my return shipments and they kicked me out of the store as soon as they closed. I understand that closing is closing but the lack of understanding and rudeness on behalf of the two employees here was unbelievable. If you can go to another UPS store, do it.
Maria Isabel: I needed a notary and I found out UPS offers this service (call to find out times; it’s not available all the hours they are open). It was just 5 dollars per signature. In addition, I have used this office twice for Amazon returns and it was ultra fast and perfect. They know how to handle returns, they tale care of packaging and labeling. You just drop the stuff and show the barcode Amazon gives you online and voilá! Very happy with UPS in my neighborhood!!!
4. The UPS Store - Washington
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4.9
58 reviews
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Address: 996 Maine Ave SW, Washington, DC 20024
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 506-4111
Business type: Shipping and mailing service
Chelsea Ridenour: I go to this UPS store on the regular and they are so kind, welcoming, and always willing to lend a hand. I’ve done numerous online shopping returns AND they even helped us print some of the stuff for our wedding. Ken is a super star and always makes my visits easy and straightforward!! Thank you to Ken and all the amazing employees at the Wharf UPS store 🤩🤩
Response: Hi Chelsea, Thanks so much for the review! We hope to see you again soon! -UPS at The Wharf
Daina Agee: The staff at this store was incredibly helpful & kind. I called to confirm they were open, the call was answered by a human (no voicemail or phone tree), & they told me about parking options (a garage next door or the loading zone out front). There was a mistake in my shipping address and the staff was so so nice to fix it for me over the phone and run the paperwork out to the curb. THANK YOU so much. The store is off the beaten track but well worth going to SW because the staff was so nice about everything.
Pras Ra: This place saved me when I needed a weekend notary. Paid $30 to get my documents notarized and Heiner was so helpful, patient and friendly. Why can’t all UPS be like this?! Thank you!
Response: Hi Pras, Thank you so much for visiting our store! We're so happy we were able to help you with your notary needs. There are 6 notaries at our location, so there is always someone available to help. We hope to see you soon! Best, Ken
Rhea Magpayo: The staff at this location were helpful and friendly! I needed invitations for my cousin’s party and they did an excellent job! Definitely getting invitations from them again!
Response: Hi Rhea, We're so happy we could help with printing and designing your cousin's invitations! We hope you think of us again when planning your next event. -UPS at The Wharf
Rafferty Jackson: Great shipping service! I needed to have skateboard decks wrapped, boxed and shipped. I was greeted with a can-do attitude and great service.
Response: Hi Rafferty, Thanks for your patronage! We hope you visit us again soon for all of your notary, printing and shipping needs. -UPS at The Wharf
Susan FG: Always great service at this location, employees are very nice. Thank you to Kazim for help with a notarized letter yesterday!
Nelson Crouch: This UPS is the most attentive store I have ever worked with in my whole life. I am constantly pressed to get copies made, mail sent, photos printed, and photos printed on an ASAP basis. Every single time, Ken and his staff gets the job done immediately at a low cost. I love Ken and his staff. I hope they never leave the Wharf. I recommend this UPS store for any and all your business needs.
Response: Thank you so much! We value your patronage!
5. The UPS Store - Washington
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4.4
52 reviews
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Address: 4200 Wisconsin Ave NW, Washington, DC 20016
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 363-8044
Business type: Shipping and mailing service
Suzanne Papiewski: I go out of my way to visit this UPS store on a regular basis because they are always quick, efficient, have multiple services such as notary and passport photos, and the BEST selection of elegant and beautifully curated greeting cards that I can’t find anywhere else. A totally professional and friendly crew.
Response: Suzanne, I believe we spoke when you last visited our store. Thank you for taking the time to write such a nice review. We enjoy having a nice selection of greeting cards and try to keep them fresh and up-to-date throughout the year. Hope to see you again soon.
Michelle McKeever: The customer service at this store could not be better! Truly, these folks are angels. Both Rich and Adam have helped with big mailings (from 30-300 boxes) printing labels and helping me prep the boxes. I am so grateful for this place and will continue to come back for both business and personal shipping needs.
Response: Michelle, thank you for taking the time to write such a nice review. It is a pleasure working with customers like you who are so well organized and "with it." We look forward to helping you with future shipments and printing.
Catherine Vial: This location has three notaries on staff. Plus, unlike my bank, they authorized to witness signature of documents in a foreign language. Staff is pleasant and very professional. Rarely any Wait time.
Response: Hi Catherine. Thank you for using our notarial services and for leaving such a nice review. We look forward to seeing you again!
Phoebe Thompson: I was at the store with my Dad last week getting something notarized. My Dad had recently had knee surgery and was having difficulty standing. The person helping us ( Scott) realized this and quickly got a chair for my Dad to sit in. He was very kind, thoughtful and had a nice accent too! Great store in our neighborhood. Highly recommend this place.
Response: Thank you for taking the time to write such a nice review. We're glad you had a pleasant experience at our store with Scott. He excels at customer service. Hope your Dad recovers quickly and is "out and about" soon.
Sally Michaels: My Husband and I needed to have a document notarized. My friend told me they notarize at this UPS store. We were helped by Scott who was very patient, courteous and a pleasure to deal with. He even offered to make copies of our documents for us. We were in and out in 10 minutes. We will be back for sure. This business is a gem in Tenleytown.
Response: Sally, thanks for taking the time to write such a nice review. Our notary service has become very popular because it's often difficult to find a notary in the neighborhood. Also, thank you for your kind words about Scott. He loves to imprint his seal on customer documents! Hope to see you again soon.
6. The UPS Store - Washington
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3.3
26 reviews
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Address: 5614 Connecticut Ave NW, Washington, DC 20015
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 244-6655
Business type: Shipping and mailing service
Ras Sammiedread - DJ Morefire: Was hardly pressed and running late to get 4 photos edited and uploaded on 12 pages application and submit, then download the application and print them all within 45 munites. This lady in there was very professional and extremely helpful. Willing to do anything to make this happen. She said use your own computer to save some money and asked me to email the photos to her so she can edit them to save time whiles she was helping other customers at the same time. I am really grateful for people like you.
Christine Lazare: Horrific! As incredible as it sounds to the educated and sane, the store manager, who also happens to be the notary public, refused to notarize my signature today on the pretense that he could not understand the document to be signed!!!!! What he does not seem to understand is that a notary service is to certify that the person who signs the document is the person providing a proof of identity, not the validation of the content. In the past 30 years, whether through adoptions in Asia or official paperwork for my native country, I have had countless documents notarized at the local pharmacy, the bank… and of course today, at the next UPS store!! It is the 1st time I meet a notary public who is so obviously obtuse. One can only wonder if there is another reason for treating me the way he treated me… misogyny and xenophobia come to mind.
Shams TK: Zero star. I tell everyone don’t go there. I don’t think what they do correct. I bought a small box for $8 while other UPS store sells same box for $4. I asked them and they said each store has different price. I checked several UPS in NW DC, they are all selling for $4. And this UPS is closed on Sunday when other UPS are open….I wish I knew they are not same UPS.
Unhappy Customer: AVOID. The people who work at this location are extremely lazy. I came in today and asked the man taking care of me if he could pack up a shipment for me (a service that is clearly listed on their website as something they offer at this location). After laughing in my face about it and getting a good chuckle with his colleague, he expressed hesitancy to even do it for me. I tried to convince him to do it to no avail. It thought to myself - I’m the customer. Should I really need to convince or beg an employee to perform a service for me? Isn’t asking enough? I also inquired as to the price of such a service. I asked three times and was ignored each time. Finally, agreeing to do at least SOME work, he printed a shipping label for me. I asked him to please put the shipping label over the existing label on the box so that it would get to the right place. Rather than doing so, he said something along the lines of “You should leave now.” Now I have no idea whether my package will get to the right place, nor whether the contents will arrive undamaged since he refused to pack the box properly. The workers here really need to just do what the customer asks and stop being so lazy/unprofessional. It’s customer service 101.
TJ Johnson-Torres: Got totally screwed at this place. They asked me if i wanted an estimate for shipping, i said no, the shipping turned out to be $25 - totally reasonable, right? However, them putting my two serving plates in a box, the box itself, and some bubble wrap - wait for it, was an additional $50 - or twice as much as it costs to actually transport the box from DC to NY. UPS: if you are listening, this is absolutely obscene. It took them 8 minutes to package a box and that cost TWICE MORE than the actual transport of the box the 220 miles to its destination. I totally understand having to charge me for packaging (maybe $10) but this is a perfect example of customer exploitation. Never again.
Anna Wolska: Great staff, always helpful, patient and professional. My number one to go when need to send important documents!
Office Manager: I use this UPS store instead of the post office because they are dependable, nice, and experts at what they do. They also handle your packaging and related needs efficiently. I have been coming to this store for years, and would recommend them highly.
7. The UPS Store - Washington
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2.8
65 reviews
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Address: 1220 L St NW Ste 100, Washington, DC 20005
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 371-0065
Business type: Shipping and mailing service
Annisa: The most helpful staff members!! Ran in here to print a few hundred copies for an event that was happening soon and they were so efficient and got me back to my event on time. Thank you all again!
Rachel Rosenfeld: Staff was incredibly helpful and friendly with my complicated package! Rashia Taylor was extremely kind and made all the customers feel supported.
Evelina “011”: Came in last minute into the store and Leora helped me to package and have the items all done for shipping :) super appreciate this especially on Saturday evening!!
Response: Hello. Thank you very much for taking the time to provide us with your feedback. We look forward to your next visit.
Maya Patel: My experience here was smooth and seamless - the senior manager at the store (Nashia, I think) was kind, helpful and efficient - five stars!
Nicholas Sullivan: Keshawn was incredibly helpful and went out of her way to solve my issues that were completely my own fault. Another employee took my package after hours when I showed up 5 minutes after close. I have had exclusively 10/10 experiences at this UPS.
Response: Hi Nicholas. Thank you for taking the time to provide us with your feedback. We're pleased that you have had a positive experience at our store.
Maura Kush: love this UPS! i always go here to mail my packages because the customer service is excellent!!
Sebastián Franco: Terrible service. I needed to print some documents. I did everything online to pick them up at the store. When I arrived, they tried to lie to me saying that the printing service was down. When I said that the order was already paid and confirmed since the day before, they try to give the documents (the printer was suddenly fixed). They were busy apparently, but trying to get rid of me like that was terrible. After waiting 30 minutes I left because I had to go back to work. No documents, no reimbursement, and wasted time.
Response: Hi Sebastian. Thank you for taking the time to provide us with your feedback. We do apologize for the inconvenience caused.
8. The UPS Store - Washington
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4.1
40 reviews
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Address: 1835 7th St NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 804-4338
Business type: Shipping and mailing service
Nils Hünerfürst: A little bit goofy but staff is friendly and the copy service works great.
Evie Callis: Consider carefully selecting a notary at this location who will actually do their job correctly. My experience is that a particular notary decided her need to be right (when she was absolutely wrong) outweighed her ability to do her job correctly, or even allow for a simple correction to fix her mistake. She totally botched up a very very important legal document that needed to be recorded by not signing her own name correctly and cost many people a lot of stress, time and money. Overall, she had a bad and surly attitude and it did not even occur to her to offer anyone an apology. In addition, no effort whatsoever was made to correct this egregious error - which was actually an option. All that was offered was arrogance and contempt.
Jenny Richardson: I was having trouble locating a package I sent from Georgia to D.C. Matthew took the time to listen to me and help me even tho his store was not involved. If I lived in D.C., this is definitely where I would give my business. Matthew knows what he is doing and is willing to be helpful in a world where no one wants to offer personal customer service any more. Many thanks!!!
robin: BEST UPS TEAM EVER!!!! I cant remember everyone name but Tywon,Trina, & all all the staff..the manager who has spoken to me about the benefits of purchasing a UPS Box for my small business..I mean EVERYONE...You all have helped me and continue to help me all the time...you educate me as a small business and how UPS can actually help me to keep a smooth and consistent flow of my business.... you guys help me with printing, Packaging , everything you can think of when it comes to a small business owner.....I feel like family ....every time I walk in there is nothing but warm welcomes... and genuine hearts and I feel like you guys have the my best interest and also my best interest of my business....THANK YOU FOR EVERYTHING.
Tarah Celestin: Mya was extremely helpful and understanding. She worked with me to get all of my large moving boxes to my new home safely. She took extra care to reinforce the boxes with tape and her patience put me at ease. I felt worried about my packing and moving with such large boxes, but working with her made it so much better. I’ve been shipping from this location throughout Med school and it’s nice to end my stay here on a great note! All the employees are kind, personable and accommodating. Extra kudos to Mya.
Response: Hi Tarah, Thanks for the nice feedback. We are happy that Mya was able to help you. We will relay the kudos to Mya.
Martin Souliere: Fast , friendly and efficient service.. always helpful… great team .. Aaron and Darien are professionals!👍
Rhiana Rivas: Mya who works at this location was incredible. She was so helpful with my moving boxes and patiently helped me find solutions to my shipping problems. She was so kind and accommodating! Highly recommend this UPS location because of her.
Response: Hello Rhiana, Thank you for taking the time to leave us this positive comment. We will let Mya know that you appreciate her service. We look forward to helping you again.
9. The UPS Store - Washington
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1.9
118 reviews
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Address: 825 21st St NW, Washington, DC 20006
Schedule: Closed ⋅ Opens 8AM Thu
Telephone: (202) 457-8166
Business type: Shipping and mailing service
r Taylor: I had a great experience yesterday with Harry Smith. There was a disconnect between the return code the company shared with me and it being recognized by the UPS session. He was friendly throughout the process of figuring out the disconnect and helped me solve it in a short period of time. Great customer service!
dtissy t: White old guy very rude had Amazon return guy said label would not fit box I had/tried to get me to purchase ups packet to put return item in, in a rude nasty way. Sr Amazon returns are free and easy#
Niggle W: I been here twice and clerks are extremely unprofessional, sloppy and unreliable. The female is overconfident and she gave me the wrong price initially until I double-checked, was talking to other customers while helping me (which probably why she was making mistakes) and put some random return address on my shipping label. You have to be careful at this UPS at every step or they may get something totally off.
Trishala Vinnakota: This UPS store helped me out when I could not access my email from their computer and allowed me to forward my UPS label to them. Showing kindness when someone is in a bind is important. Highly recommend them.
Andree Entezari: Went in on Saturday to ship a package, Harry was so helpful. Called back to get tracking and he was able to give me the information I needed. Will definitely be going back!
Mir Muhammad Tareq: Worst service I have ever received. I visit this store every once in a while as this is the closest UPS to my campus. The UPS representatives at this store are very unprofessional and rude!
Annelle Sheline: I knew this particular UPS had a poor reputation. However with their move to the new location by the CVS they seem to have decided to work on improving their rating. When I went in, the two employees were attentive and handled my requests courteously and immediately. I was the only person there. I will definitely go back, great experience!
Vladimir Kirichenko: Hilariously rude, but they work really fast! I hope my packages get to where they’re supposed to go.
10. The UPS Store - Washington
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3.8
167 reviews
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Address: 3220 N St NW, Washington, DC 20007
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 342-0707
Business type: Shipping and mailing service
Brett Birnberg: Ran into the store in a rush after the DMV refused to take my forms and needed to print a few documents fast. Janisha was incredibly helpful and kind, working with me to get what I needed and get out the door. Great customer service!
Jeanne Jennings: Great staff. I’ve had a mailbox here for years. So friendly, so helpful. Packing and shipping services are great also - they are my go-to!
Glen Bradley: UPS store charged me $2 to tape up my amazon return that said “drop off at UPS and UPS will do the packaging for you. I was already here and didn’t have time to go to my normal UPS store in Columbia Heights that has never charged me for an Amazon return.
Yasmine Kass: Jamisha, employee at this location is absolutely the worst UPS employee I’ve ever encountered. She saw I was having a hard day and made no attempt to alleviate my stress & She actually noted that I came in “having a hard day” and that it’s “not her problem”
Ross Martin: Had a great experience shipping a package that absolutely had to get there on time. Staff member who helped me was excellent. Thanks!
Meaghan Hanley: Excellent service. Guy who is always there — cannot remember his name, a bit round : ) — and is seriously most customer-oriented guy in the world. Treats every customer well. And keeps us all on track obeying the rules. I’ve been there a number of times. He just gets it. He is a keeper. Excellent excellent employee!!
Response: Thank you for your feedback! We have shared this with Eddie and his manager. Michael Phillips Owner
John Hirsh: In a difficult time this UPS store was a model of efficiency, courtesy and information. I recommend them most strongly, and without qualification.
Response: Thanks for your feedback! Michael Phillips, Owner
Nilay: 2$ per package to put a tape on?! Hmmm, so mean. Other UPS stores are nicer.
Response: Nilay: Thanks for the feedback. We do charge a nominal fee to provide our taping service. With the shear volume of packages (200 to 300) per day, it's necessary to cover the additional labor to provide the service. Thanks again, Michael Phillips Owner
11. The UPS Store - Washington
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2.7
99 reviews
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Address: 455 Massachusetts Ave NW, Washington, DC 20001
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 898-4940
Business type: Shipping and mailing service
Ido Simyoni: Great service. Very friendly agent that was willing to help me with my package.
Sophia Osterberg: The manager was a wonderful help each time I’ve been to this location! The staff have great customer service, and Maya in particular went above and beyond to answer my questions and meet my needs. Glad to have this store in the neighborhood.
Sarah Cammarata: Do not go to this store at all costs. You will deeply regret it. This store lost my passport and visa and is not helping with the investigation into how my package went missing. I had a mental breakdown at the store and even then, the employee provided no sort of recourse. Not to mention that they sometimes answer the phone, and say “hold on” and then never return and will hang up 45 minutes later. Or, they respond with an inadequate response and hang up. Very horrible experience with everyone at this store.
Gloire Mbuyamba: I braved the gloomy weather walked 1 mile to make it before closing time of 17:00! It’s 16:40 and it’s already closed! The assistant inside asks me to look out to say that there is a new time yet on the door it still says 17:00 disappointed
Kate O'Connor: This is bar none the worst place I’ve ever done business. I spent over $150 sending a package to Europe. It was never mailed and returned to me the next day at my home. I understand that mistakes happen, so I took it back to the store to resolve it. No one could figure out why the package was returned, or figure out how to mail it (which seems like the job of the ups store?). After going back and forth with them for over two hours, I finally took the package to FedEx where it was mailed without incident. That all was annoying, but, again mistakes happen. The real problem with this store is that I’ve been trying to get refunded for over two months. The manager, Jermaine, consistently refuses to call me back and is never at the store (I’ve left five messages and gone to the store four times.) I’ve also reach out to the owner via email (the only contact information they would give me) and they have not replied.
12. The UPS Store - Washington
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3.6
88 reviews
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Address: 1380 Monroe St NW, Washington, DC 20010
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 234-4877
Business type: Shipping and mailing service
Archbishop Dr Smith Abrams Almasi MDiv DD THD PhD: Excellent customer service a must go to place to rake care of all your small business need. They are the bomb.
Thayse Lima: The best! Just the best service I have ever received anywhere. The employees of this shop deserve yearly bonuses. They are very kind, helpful, and patient. Big shout out to them.
Catherine Tresslar: I have never left a review on a place before but I am so sad after this location switched the labels on a handmade gift I made for someone that cannot be replaced. An xfinity modem arrived at their door instead and now I am depressed and embarrassed and they have done nothing to help or refund my package. Never ship anything from here
Glen Bradley: The staff here are always great, professional, and attentive. This location will use their own tape for returns, which has been important for me. I’ll have the box or package slip for an online return, but I don’t have packing tape at home. Other UPS stores closer to me won’t provide tape as needed. This location does! Thanks!
Catie Miller: Have always been helped promptly, even when there are long lines. Really appreciate the staff here. Shout out to Russell who helped me quickly ship three packages today.
A Smith: Great staff, quick and efficient, and have had no issues sending out packages for my business.
Julius Foster: The customer service was great and efficient. One small suggestion is if they could install and two-door push button for those in wheel chairs or individuals who might be pushing a babystroller, like one lady was with her baby on Sunday or the person with a cart. But again, great friendly service, fast and knowledgeable. I will alway visit this location. Cheers
John Webb: The staff was amazing, helpful, intelligent, and kind. They assisted my every need whilst allowing my 3 year-old son to just be a kid. Definitely will be returning to this location for any of my future UPS needs. Recommended for anyone in the district.
13. The UPS Store - Washington
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4.3
45 reviews
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Address: 4401-A Connecticut Ave NW, Washington, DC 20008
Schedule: Closed ⋅ Opens 8:30AM Thu
Telephone: (202) 244-7299
Business type: Shipping and mailing service
Ivy Turkson: We’ve been living here for awhile and every time we come, there is a gentleman. named Thomas that helps us out. He is the most helpful, kind and conversational person ever. Never frowns either! I suggest coming here 3x over for customer service and supplies. Especially when Thomas is there.
Response: Hi, Ivy! Thank you for leaving us a review! We're so happy to hear about your continually great experience with Thomas! We take pride in having staff that always go above and beyond for our customers! Please visit us again soon and be sure to ask us about our printing and notary service! Tabby, Asst. MCM
Preston Bays: I went in with my wife, infant and toddler to sign piles of papers and have them notarize it. It was a long process, but Thomas was a true professional and made the process much better than it could have been otherwise. In between helping us, he assisted other customers but always made sure I was ok. Many of those customers also knew Thomas by name and we’re friendly with him, which doesn’t surprise me after my interaction with him. Shout out to his coworker Laila as well.
Response: Hi, Preston! Thank you very much for taking the time to leave us a review about your experience with Thomas and Laila! We appreciate your feedback! Please give us another visit soon and be sure to ask us about our printing and packing services! Tabby, Asst. MCM
Nathan Luft: Eric was super helpful! He took all the time I needed to make sure delicate items were bubble-wrapped and stored safely. I felt very confident that some pretty expensive electronics would get to their destination safely and without damage. Really appreciate Eric for helping me out!
Response: Hi, Nathan! I'm so pleased to hear that your experience with Eric was pleasant and stress-free. Thank you for taking the time to leave a review for the store as well! Please come back and visit us again soon and ask us about our printing service! Tabby, A.M.
Ludette: Clean. CDC guidelines in place. Open seven days a week. Fast, efficient service from sales associates like Eric who takes his time to assist you. Excellent customer service.
Response: Hi, Ludette! Thank you so much for leaving us a review regarding your experience with our store and our associate Eric! Please come back and visit us again soon! Tabby
Jennifer Simon: Friendly. Professional. Quick. We went to the Post Office yesterday to send three packages. The clerk rudely stated that my boxes were too busy because I had crossed out name brands, etc. on the boxes per the PO guidelines. She told me I needed to go buy brown tape and cover them up. So, we decided to just go to UPS 20 minutes away. And, wow, what a difference! Larry at the Van Ness store and his co-worker gave every single person a smile and always asked, "How can I help you?" And moved mountains to do it. Thank you, Larry!!! Smiles go miles for sure. I went from being angry at the PO to happy to have met such a wonderful employee at UPS. I will be bringing all of my shipping to UPS.
Response: Thank you very much for leaving this review for our store! We are overjoyed to hear that you were taken care of in a friendly and professional manner by our associates! We pride ourselves on having a staff that is eager to help our customers and we look forward to a return from you soon! Along with our shipping services, we also offer printing, packing, faxing, scanning, notarizing and more! The UPS Store 0535 Team
Carolina Dominguez: Employees at this ups are a gem! I showed up 10 mins before closing time and were so kind to help me out.
Response: Hi, Carolina! Thank you for leaving us a review! We're so glad that your needs were taken care of! Come back and visit us again soon! Tabby, Asst. MCM
Ilshat Karimov: Nice and polite staff which is rarity nowadays in mail service places.
Response: Hi, Ilshat! I'm so happy to hear that you've had good experiences with our store and our staff! Be sure to ask us about our printing and shipping services! Tabby, Asst. MCM
Dongxu Yan: Suggest you guys not dropping delivery package off in this UPS store, because the employees or the delivery man may exchange your item. I sent a pair of sneakers, brand-new air jordan 6 travis scott, to stockx to verify two weeks ago. But I was told by stockx that they received a old and disgusting fila instead. So it is not hard to find what happend in the delivery process :(
Response: Mr. Yan, We apologize for any inconvenience caused regarding your shipment to Stock X. We can assure you that our employees securely package any packages that enter our store, usually in front of the customer and that package is then placed in the back of the store for our UPS pickup that evening. We would advise that you reach out to UPS and start a claim for the shoes using your tracking number to see if this issue can be addressed and resolved. Thank you for bringing this to our attention, The UPS Store 0535 Team
14. The UPS Store - Washington
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2.3
26 reviews
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Address: 1127 Connecticut Ave NW, Washington, DC 20036
Telephone: (202) 776-9279
Business type: Shipping and mailing service
e givens: This Location is closed!
J. McCormick: NOT open. Please update your HOURS. close locations are really that close on foot 🤬
Ji Eun Choi: It is open, unlocked but without any staff. I had to call the number provided. But he responded the call and came to the shop fairly quick.
Response: We apologize for this , however part of our job is to also deliver packages to hotel guests as well and he was doing just that . We will be more aware of our staffing needs in the future. Thank you for choosing The UPS Store.
Melanie Mayhew: Worst UPS. Showed up 10 mins before closing and they had already closed. Told the hotel front desk that they were not available to help hotel guests and others. The front desk called them and no answer.
Sonia H: Service was fast and easy! Very clean, too
15. The UPS Store - Washington
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3.8
248 reviews
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Address: 611 Pennsylvania Ave. SE, Washington, DC 20003
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 543-0850
Business type: Shipping and mailing service
Mon Oubliette: I arrived to drop off a package, but I had forgotten to print off a label. Most UPS locations have an email address and they’re happy to print off a copy for you, if you forward it over. This location will also do that for you… for $5.50, “and don’t forget the .50!” as the employee said to me. Now, is $5.50 a lot of money? Not really, no. But, does it cost $5.50 to print off a single sheet of paper? Absolutely not, under no circumstances. If I had a code to scan, it would have been free! I would even pay $1, maybe even $2 (if I was in a hurry), for the convenience that most UPS stores offer for free. Fine. But, $5.50? Haha… no. Justification? An exaggerated shrug and “Hey, it’s Capital Hill.” Well, Capital Hill UPS store, to that I say, “There’s another location in the Navy Yard… Take care of yourself.”
Sara Barrientos: Let me first say I love UPS and come to them for everything with shipping and notarizing etc, this particular time I came to get my fingerprints done something I’ve never done before neither. The staff is lacking good customer skills. Particularly a woman named Shannon with the pink and blue hair. Snapping at me and other clients, it’s not like any customers were being rude or anything, her attitude as well as the other guys was just completely unnecessary. After I got my fingerprints done I asked her if I was getting a receipt or any kinda paper confirmation to which she replied very agitated saying no and that’s it and to make room for the next finger print client. SMH..
Response: Sara: Thanks for the feedback. Your concern was addressed with Shannon. The fingerprint system doesn't print any receipts. The vendor - Fieldprint - wants customers to contact them to confirm the transaction. This systems difficult, but it's part of the steps of protecting your personal information. Until you provide us your appointment information, we can't obtain any information on you, and once the transaction is complete, the system wipes your information. Still, she has to better explain this and point you to the Fieldprint politely. Thanks again, Michael Phillips Owner
Orlando Lindsay: Outstanding customer service from an outstanding team of young people. very friendly staff. I have had my mailbox at this UPS Store for years and never had an issue with the any of the staff members. The staff always provide professional and courteous service to their customers.
Nora Tabori: Extremely inefficient, both staff the a automated messaging system provided inaccurate information about availability, especially related to their notary services. I have gone three separate times being told that the notary would be available and they have not been. Especially when trying to get legal documents signed this is a huge disservice. Do not recommend anyone tries to use this UPS for a notary
Response: Please accept my apologies for our staffing challenges providing our notary service. Three new employees have all started the 3 to 6 month process for DC to approve and certify them as notaries. This leaves us with on part-time employee has limited hours and a varied schedule. I'll work with the manager to make sure that the staff can communicate the notary schedule going forward. Thanks again, Michael Phillips Owner
Rac quel: The staff at this location provide the best customer service. They are friendly, helpful and attentive. This is the only UPS store I go to for mymailing needs.
callmeari: I don’t usually do this but if your thinking of getting fingerprinting done at this location don’t! The guy told me to wait and it should take about 10 minutes to get it ready. I had no problem with this so I waited……..and waited. I ended up waiting for a whole hour when there was nobody even ahead or behind me. I had to reschedule my appointment but with a different location. I hope I have a better experience there. Oh and my appointment was at 2pm and I got there around 1:30pm so I even asked if I should come back at 2 and he said no so there’s really no excuse sorry
Response: Please accept my apology for the delay in taking your fingerprints. Normally this happens within a few minutes of your arrival. This was review with the staff and manager to prevent any delays in the future. Thanks Michael Phillips Owner
Nicki Bauer: Consistently excellent service every time I’m at this store. They have the best customer service in DC and are always efficient and friendly too -just getting work done. I know that my package will arrive on time as promised!
Response: Thanks for the positive review. Michael Phillips Owner
Valeri Byrd: Outstanding service. Staff operates as a team.Courteous and hard working. Special shout out to Kristen for her leadership. James delivers service with personality plus. Shannon communicates with helpful details and empathy. Thank you store 2092!
Response: Thank you for your feedback! We have shared this with James, Shanon, and their manager. Michael Phillips Owner
16. The UPS Store - Fort Washington
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3.8
32 reviews
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Address: 938 Swan Creek Rd, Fort Washington, MD 20744
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (301) 203-9120
Business type: Shipping and mailing service
Maverick Clay: Great service, a little pricey. Not sure if the store sets the price or standard pricing for UPS. Overall experience was good; I would recommend this location.
Bennett Family: Went to The Fort Washington UPS Store as I always do and the service is always top notch. The young lady was very helpful and communicated everything necessary to complete my transaction. Never ever had an issue with the employees at this location. Keep up the great work and stay safe !!!
Taylor: Today I went to drop off packages for a return. The package came to me damaged but that is the same box I’m returning the item in. One of the employees came to me with a attitude and said “We can not take this the box is damaged.” I told him I didn’t do it the box came to me like that. He then said “ Well you can pay for a box or go home and find one. That’s life.” I don’t appreciate the service I received.
Soul Girl: For the last 5 months there is always a line out the door. The price to ship packages is significantly higher than other locations. And packages are always misplaced and the sender is blamed
17. The UPS Store - Washington
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4.3
6 reviews
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Address: 4410 Massachusetts Ave NW, Washington, DC 20016
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 885-2030
Business type: Shipping and mailing service
Kurt LaRose MSW LCSW LICSW: Now THIS IS A GREAT UPS Store and the company I know! It was my third stop today to get the service, care, attention and support from real people. Scotty helped me very simply. I asked to buy a box to pack and tape and ship here. Explained how grateful I was when he put the ups box on the scale, asked me to drop the item inside, taped it up and put on my shipping label. The total $4.12! Scotty and UPS at American University ... PERFECT!
Response: Thanks for visiting our store Kurt. Scotty always provides a great experience and it's nice to hear about it from his satisfied customers.
Marissa Zuckerman: Workers are friendly and very attentive! However, this location lost two of my shipments, one of which container sensitive information. I called and left two voicemails with no response, but was able to get some answers in-person.
Leah Goldberg: Joe Able was so beyond helpful!! He helped us carry all the boxes and was so considerate and knowledgeable. Thank you Joe! Huge move in day help!!
Response: Leah, thank you for your nice review and for using our Early Box Acceptance service. We appreciate your business and wish you all the best in the coming school year.
Sofia Dustin: Exceptional print services. Great quality printing, fast and a pleasure working with the staff.
Response: Thank you very much for your 5-star review Sofia. We really appreciate your print business and look forward to serving you again in the future.
Noah Potvin: Amazing print center. Fast and efficient, with great service. I will come back again!
Response: Thank you for your kind words Noah. It was a pleasure serving you.
18. The UPS Store - Washington
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1.6
20 reviews
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Address: 2500 Calvert St NW, Washington, DC 20008
Telephone: (202) 756-5348
Business type: Shipping and mailing service
Alma Lopez: Even with being sent here by amazon for a free shipping and pre-paid label still tried to charge 7$ for shipping. Definitely was not easy to find in the hotel either. Should have better description on their “fees” as they do not follow normal UPS procedures.
Response: As a The UPS Store located in a hotel, we are considered a special venue location. As a result, we charge handling fees for all packages that are shipped to the hotel or dropped off. This includes prepaid labels. This notice is listed on our store's website at www.theupsstorelocal.com/6389.
Daniel Weiss: I was charged $10 just to drop off my pre-paid package. Insane!!!!!!Charging a handling fee in the first place seems unnecessary but $10 just to drop a package off is theft.
Response: Daniel: as you are aware, this location is in a hotel and is considered a special venue or location. As a result, we charge handing fees for all packages to include those with prepaid labels. UPS and the hotel both approve of us charging additional fees. Michael Phillips Owner
Julio Cesar Mejia-Quintero: They trying to charge me $5 free just for drop off it. No way that’s crazy. I told them to give me my package to drop it in the another location.
Response: Julio: as you are aware, this location is in a hotel and is considered a special venue or location. As a result, we charge handing fees for all packages to include those with prepaid labels. UPS and the hotel both approve of us charging additional fees. Michael Phillips Owner
Aldo Gargiulo: The staff wasn’t working at the desk when it was supposed to. We had to call the store (while waiting inside the store) for anybody to show up and help us. After all that, they weren’t even able to get us a simple pre-paid label. Very bad experience overall, wouldn’t recommend!!!
Response: Aldo: Great feedback. Staff has been counseled. Thanks Michael
Mike McGovern: Do not go - charge you $7 just to drop off a package with a prepaid label, which is absolutely ridiculous. It’s also incredibly hard to find.
Response: As you are aware this store is located inside the Omni Shoreham Hotel. As such, we operate the shipping and receiving department in addition to the business center. As a special venue location, we do charge handling fees for all packages, to include prepaid labels. For more information, please check the statement on our website at www.theupsstore.com/6389 immediately at the top of the home page and under the about tab at the bottom of the page.
19. The UPS Store - Washington
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4.4
63 reviews
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Address: 5185 MacArthur Blvd NW, Washington, DC 20016
Schedule: Closed ⋅ Opens 9AM Thu
Telephone: (202) 966-4434
Business type: Shipping and mailing service
Chris Tynan: I had two recent experiences at this store so good I should share with others. The woman who appears to run the store has an extremely positive upbeat disposition and great high energy. She was able to manage multiple customers at one time very efficiently - all while maintaining proper social distance. She also was very helpful on my notary request - I had to come back in because my bank messed something up and she helped resolve the situation very rapidly. Highly recommend.
Response: Thank you for your feedback! Please come back and see us soon.
Kathryn Gilliland: Throughout the pandemic I’ve gone to this location to return things, print things, passport photos, etc., and it appears that there is usually only one woman working there, and she is working very hard. She bounces around and helps multiple people at one time, without showing any stress or rudeness. She’s also adept at using all of the machines and store policies. I’ve found her service friendly and efficient and I can see her being a big boss in corporate ups one day.
Response: Thank you for the feedback. We look forward to welcoming you back in our store soon.
Richard R. Palmer: Got to store 4:55 PM Saturday in January and "Faith" took pity on my tardiness and served me very well, spilling over till past five.... Thanks.
Response: Thank you so much for the kind words. We appreciate your feedback. Thanks, Kali
JH Trotter: Huge fan of this location and the team there. They recently changed ownership, and they are super helpful, friendly and motivated! They recently began offering notary services, and Temika a terrific job for me. As another example of their excellent customer service, I happened to see them go the extra mile to help a different customer successfully locate a package with some delivery issues due to a change of address. A+
Response: Thank you for your feedback! Please come back and see us soon.
Cecilia Ferrara: The staff at this UPS store is very friendly and helpful! I went on a Saturday morning when it was busy and they made sure to greet and acknowledge me, letting me know they’d be with me soon. Meka was incredibly helpful and kind, providing me with free packaging for my Amazon returns (PSA: Amazon returns should be brought with their original packaging, especially larger items). I go to a lot of UPS stores for various reasons, and the staff here is always very nice and helpful which makes me want to go out of my way to come to this location.
Response: Cecila, Thank you so much for the positive feedback. We appreciate your business. We are the new owners as of Nov 16, 2020 and look forward to servicing all clients to our best abilities. Please come back and see us soon! Happy Holidays :-)
Ryan Ken: I have used this store for shipping, returns, passport photos, printing, faxing and notory service and they have alwats been great. The owner and her staff are always smiling and friendly. Customer service is on point!!
Response: Thank you for the feedback. We look forward to welcoming you back in our store soon.
SteinLee Saeteun: The Ladies at this store are great!. You can ship Post Office and UPS. They packed my golf clubs and it arrived perfectly the next day! And I was able to give them all my post office drop offs!
Response: Thank you for your feedback. We appreciate your business.
Angelica Braestrup: So nice to have this store under new ownership. Great service, great attitude, and super helpful in figuring out how to ship things safely. As a customer who has both received well packed packages from this store and sent them-- Glad to have you in the neighborhood.
Response: Thank you for the feedback. We look forward to welcoming you back in our store soon.
20. The UPS Store - Washington
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3.4
12 reviews
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Address: 1300 Pennsylvania Avenue NW Ste 190, Washington, DC 20004
Telephone: (202) 503-2440
Business type: Shipping and mailing service
Critical Chris: June 2021 update: this UPS store has now reopened, with limited hours from 11:00 AM to 2:00 PM on Tuesdays and Fridays. They provide packing & shipping services, professional printing & photocopies, fax services, and mailbox rental.
Julia Truelove: Really helpful customer service even though the store was packed. I had a 100+ page black and white document to print, and was in and out in about 10 minutes. Four stars because the per page cost is a little pricey ($0.30), but I was satisfied and would definitely go back in a pinch.
Gino Ibanez: I am not happy with the customer service at this location. I took documents to be paper shredded but the employee didn’t follow the paper shredding procedures detailed in the UPS website. I’m not even sure that my papers were paper shredded. I do not find UPS to be trustworthy. Also, the employee was rude and lackadaisical and not very happy to be there.
Thoai Le: Terrible, awful expensive. 3-pages printing costed almost $6 and over $170 to ship overseas. Try to avoid this store at all cost!
David Dworkin: Nearly a 100% markup on actual shipping cost and poor customer service.
Joseph Tempchin: Inside the Reagan Building. Go through security.
Michael G: Quick and easy.
Mearitt Smith: Very helpful
