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1. Best Buy - Washington
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5
2199 reviews
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Address: 3100 14th St NW Ste 203, Washington, DC 20010
Schedule: Closed ⋅ Opens 11AM
Telephone: (202) 387-6150
Business type: Appliance store
Kiffa Shirley: Excellent service, clean store, full of big screen TVs ready for Christmas shoppers. If you’ve not been to the Columbia Heights Best Buy, is so convenient to the metro, and other shopping, and it put me in the Christmas Spirit.
Ricardo Matheus: So I walk in to shop for some apple products and I’m not sure if it is because of covid or what but there’s only like 2 people working there. I’m mostly disappointed in how no one tries to help. Not even to tell me to wait a sec because they are busy and they’ll be with me shortly. Just nothing. Not even sure they noticed I was there. Waited and walked around trying to get someone to get me the products I wanted to purchase but I mean, its 2022 I should have known better that service in the US is awful and should have just bought them online. I love Best Buy but definitely never buying anything in person again there. Shout out to the guy at the door, he was very friendly
Lady Elexia: I love best buy as a rule, no matter where I find them. The columbia heights location is nice, but it is a bit on the small side. While I could find the basics, their selection of new items was a bit lack lusture. Customer service is always perfect, at least in my experiences.
Mlungisi Theodere Cade-Mnisi: Best Buy Columbia Heights was awesome!!! I had been saving up for a new laptop that I need to purchase for school and had saw an amazing special that best Buy Columbia Heights was running for Quality Laptops on a budget! Domane whom is an employee of Best Buy Columbia Heights was so so helpful, knowledgeable and kind and gentle! He rocks!!! 5 stars for Domane! I ended up purchasing the HP laptop that is 17". It runs smoothly and has been the perfect choice for Online School. I also purchased the Microsoft 365 Home Version which was a great investment too. Also I paid to be a TotalTech Member. The TotalTech Membership
Alexis Smith: horrible customer service. I wandered around looking for an employee to ask for help and they all ignored me. Finally someone answered and she said she’d send someone to the home theater section to help me but of course, no one was there. The Best Buy in Tysons is so much accommodating and friendly. If you want a good experience, just avoid this place
Dawn Develin: Mack was amazing. He sat with me patiently and help me with my phone purchase. I very confused and not very savvy with technology and he treated me with respect and help me through every step without getting frustrated. Overall everybody at Best buy has been phenomenal but he went above and beyond.
John Newman: Nobody asked if I needed help. I finally left and ordered what I needed from Amazon. Horrible location. Thugs and hoodlums everywhere. The whole place reeks of pot smoke. Frightening place. There was a "security guard" (I use that term lightly) sitting on level 2 eating potato chips staring at his phone. I was afraid I would be mugged or shot at any time. Avoid at all costs.
2. Lowe's Home Improvement - Washington
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5
1968 reviews
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Address: 2438 Market St NE, Washington, DC 20018
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 378-2500
Business type: Appliance store
Sassy Sauce: Great discounts on Christmas items as part of the holiday sale. I picked up Christmas stockings for under $5.00. There were fire pits on clearance as well. I like this location and they generally have the items I’m in need of for repairs or decorations, etc. The staff is very helpful as well.
Kev- keepingitreal: This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.
Jessica Fullington: Today I went to the garden center for some outside plants. Yolanda was so very helpful! She was able to answer my questions, she even went and got me a cart so that it was easier for me to get the items I purchased to my car. It is so refreshing to have people who are pleasant and helpful at their jobs I will definitely come back to this location to get all the plants I need this spring! Marla was very helpful as well along with the young man who answered some of my questions about my plans. All around a wonderful experience!
goklt: Lots of materials here. Check out was fast. However good luck asking for assistance. Lots of associates are walking around but not helping customers. I tracked an employee down for assistance in moving materials from a high shelf to store level in the door section. He called two times for assistance to my aisle but no one came and he advised going to customer service. They called and still no help. Had to track somone down in a different department altogether. Crazy.
Chase Johnson: The employees here are courteous. But the wood cutting service they claim to offer is not available when needed. The store should just be candid that wood cutting won’t be available (or at the very least won’t be available at any specific time). I am a local DIYer (not a contractor). Before I bought wood I asked about cutting and was told it was no problem—buy it and then request a cut. I did. I was then told the lumber associate wasn’t available for an hour. I couldn’t get the wood (a single sheet of plywood I needed to cut in half) into my car, so I waited. After an hour, there was still no lumber associate, so the wood was never cut.
Annie Signorelli: I ordered a dishwasher with professional installation and the process from start to finish was completely nontransparent and unprofessional. The installation had to be rescheduled because the dishwasher wasn’t pulled down for pick up in time, and then when it was installed it was the incorrect dishwasher — not even the right brand. After several hours on the phone with the Lowes installation line, including being told multiple times that they couldn’t advance the process because they couldn’t get in touch with anyone at their own Lowes store, I called the store directly and was able to sort it out and get the installation rescheduled. A Lowes associate later told me that they don’t have the “luxury” of waiting on hold with the store which is what I had to do in order to ensure my order was completed. Finally the correct dishwasher was installed on the third attempt and I was told I could contact the installation line again to discuss compensation for the inconvenience. Again it took multiple attempts to even get an update on where my case stood, despite being told every time that I should expect a call back “by end of business” every day I called. When I finally got offered compensation it was for less than half of the amount I requested (I requested the installation service be refunded seeing as it took 3 attempts and I was the one having to set everything up because Lowes did not follow through). While I am satisfied with the product I am in disbelief at how difficult and unprofessional the process was with Lowes. I do not recommend purchasing appliances from installation from this store or using the Lowes installation services.
3. M & M Appliance - Washington
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5
201 reviews
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Address: 6201 Blair Rd NW, Washington, DC 20011
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 882-7100
Business type: Appliance store
Pamela Sommers: Excellent sales and service but stay away from the extended warranty. For my gas Samsung range, the warranty does not cover the knobs two of which broke. Consumer Priority Service (CPS Customer Service) was extremely difficult to deal with in terms of responsiveness and attitude. Read the warranty carefully, it is more like a transmission warranty for your car. Knobs are specifically excluded and not deemed to be a functional part. I feel that I wasted the money ($125). By the way the knobs cost $25 each and I needed two. M and M did not push the warranty and I have nothing but praise for the store. It would thrill me if they stopped using CPS.
Marlene Azer: I had an amazing experience getting our appliances here. We completely renovated a house and needed everything (dishwasher, refrigerator, oven/stove, microwave, washer/dryer) under a pretty tight budget and time frame. We needed things delivered the following week! Our sales associate took their time putting together our list of appliances with our time and budget restriction in mind. Brian very patiently looked through all their warehouse items in the area so that we got everything we needed and we are extremely pleased with each appliance we’ve purchased. He also made sure we had everything needed to install the appliances. The prices were excellent. I will definitely come back if we need anything else in the future.
Onur Ozlu: Purchased appliances for our new home from this company in 2020. When our washer broke down, I reached out and despite many attempts to reach out for the last two weeks, absolutely no response from the rep (to phone calls or emails). They seem to be focused solely on sales and not the necessary follow up.
Brian Sobel: Eric was awesome. Helped me find replacement improvement Miele dishwasher in a pinch - when my existing broke over holidays. So satisfied. Install was super professional. Highly recommend.
J. L. Comeau: It was a pleasure dealing with M & M Appliance from my initial inquiry phone call to installation of my new dishwasher. The gentleman who handled my order was friendly and knowledgeable, and the installation tech was just great. Everything went off without a hitch and I am very happy with the experience. I will not hesitate to call them again.
Response: Thank you for your review!
William: Panic purchased an oven because I broke part of the outer glass trim on my unit a week before Thanksgiving. Decided the next day to repair my current unit and was able to cancel the order with no hassle. The specialist I dealt with was fast, professional, and very understanding. I appreciate dealing with people who understand that customers make mistakes and are still treated with dignity and courtesy.
4. Bray & Scarff - Montgomery County
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5
476 reviews
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Address: 6801 Wisconsin Ave, Bethesda, MD 20815
Schedule: Closed ⋅ Opens 10AM
Telephone: (301) 654-4150
Business type: Appliance store
Therese White: I called the Bethesda store and spoke to Paul W. He was quick, efficient and very helpful. He promised to send some links with appliance suggestions for me to review. I received the links within minutes; called Paul back and we set up an appointment for a field measurement...all in a timely manner. Like I said, he was quick and efficient; plus he was professional and pleasant to work with. We have purchased other appliances from Bray and Scarff. We are always satisfied and they continue to exceed expectations. Paul certainly is living up to Bray and Scarff standards....I look forward to working with him as we find a new oven.
Response: Thank you so much for sharing, Therese! We look forward to seeing you back in the future.
Marc Bloom: On 1/22/22 I called Bray and Scarff and reached Paul Walterhoefer who has assisted me with appliance purchases in the past. I needed a new electric stove QUICK for a house I’m about to sell in about a week. Paul swung into action, emailed me links to 3 viable options and I quickly chose and paid for one. Paul arranged for white glove delivery for 1/28, the exact day I needed. This was customer service above and beyond and I’m incredibly thankful. Six stars for Paul and Bray and Scarff. I haven’t bought an appliance anywhere else in about 30 years! Kudos!!! Marc Bloom, Silver Spring
Response: It was a pleasure to read your review, Marc! We truly appreciate your support!
Tawana Warren: I have been doing business with Bray & Scarff for 10+ years. Paul Walterhoefer is my salesperson. He is always timely with quotes (always checking for the best prices) & follow-up is excellent. All services from delivery to installation & customer service is always excellent. I recommend Bray & Scarff to everyone! You will never be disappointed.
Response: Tawana, thank you for your fantastic review! We are so glad you have had excellent customer service. We're thankful to have you as our customer!
william lewis: Greg C was the knowledgeable sales person/store mgr with whom I ordered my replacement washer/dryer - same brand and style as 11 years ago since I was so satisfied the first time through. Then I had the good fortune of having the Stan and Moe team to deliver and install into my tiny second floor wash room - they did an amazing job in squeezing in there and not damaging any of my rugs or other items. Plus they were delightful! All in all a great experience.
Response: Thank you for the kind words, William! We really appreciate your support.
Brenna Thibault: Larry in Bethesda was very helpful in assisting us as we weighed the pros and cons of various appliance packages. He also spent time tracking down the best deals and rebates available on the appliances we chose. He saved us well over $1,000 and didn’t push us toward the most expensive option. I appreciated his honesty and found the experience to be pleasant and straightforward. Thanks Mr. Elmore!
Response: That's wonderful, Brenna! We are so glad you had such a great experience!
Donna Arbide: We have bought all of our appliances from Bray and Scarff since we moved here from FL 4 years ago. We picked them because of the fabulous reviews and they did not disappoint! Pricing, selection, customer service are all great! I would highly recommend…ask for Larry Elmore!
Response: It was a pleasure to read your amazing review, Donna. We truly appreciate your support!
Barbara goldberg goldman: Bray & Scarff in Bethesda is second to none. Excellent service, and salespeople who make certain you get all of your questions answered to help you make educated decisions about the appliances you need and want. They go out of their way to try to get you the best possible product for whst you want to spend. I highly recommend you visit the store before even think about going elsewhere. Paul and his team are there for you!
Response: Barbara, thank you so much for your review! We are thrilled to hear about your positive experience throughout the entire process!
S L Jones: I waited for the install to leave my review - the purchase experience was fine, but the install was never completed as discussed when being advised during the purchase. I was told they used the GE standard slide in range kit to make sure I wouldn’t have a gap between the counter where food etc could fall into. The installers said they didn’t have the standard plastic piece with them and it wasn’t on my invoice. They measured for the piece to address the gaps and said they would need to come back - I called and emailed and there was no response - I will need to finish it myself. 4.5k for a range and a microwave “mostly installed” wasn’t what I was expecting.
Response: We are so sorry to hear about your experience. Please know that customer satisfaction is our goal. If you could please email brayandscarffhelp@gmail.com with your contact information (best number) and the best time to reach you, we'd like to look further into this. Thank you.
5. The Home Depot - Washington
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3.9
1958 reviews
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Address: 901 Rhode Island Ave NE, Washington, DC 20018
Schedule: Open ⋅ Closes 10PM
Telephone: (202) 526-8760
Business type: Appliance store
Sassy Sauce: I missed all of the after Christmas saw items. This location had a few products left over from Christmas but nothing I really wanted. Overall the store was neat and organized. I didn’t need any additional items for this trip, just preparing for next years holiday decorations.
Chaturbhuj bhojwani: Great shops for home goods, this is very big shop i have been going that HomeDepot for many years i was there very first day when they opened, biggest problem is coustmer service is very bad here i stud for help for more than 20 minutes before someone showed up.
Kev- keepingitreal: This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..
Bailey Cage: Unfortunately this was the first time I’ve been to a Home Depot where the staff was completely unknowledgeable. I had spent hours online trying to research the best products / methods for tiling my second-story concrete subfloor with no definitive answers, so I decided to head to the store and find someone to help me. Normally Home Depot workers are incredibly knowledgeable and helpful, but whoever they sent back to flooring to help me seemed to know nothing. He was able to show me where items were on the aisle, but he couldn’t answer a single question about how to tile my floor or what the differences and pros/cons in products were. It was incredibly frustrating and unhelpful, and I ended up leaving with a couple hundred dollars of products I later had to return. What truly upset me is that I did some more research once I got home just to find out the answer I was looking for is common knowledge in construction, but as someone doing a DIY project, I just didn’t know what terms I had to search for. For a Home Depot employee - the flooring specialist - to not know this is astounding.
jamesbowdenjr: This is the worst Home Depot is in the entire country. I am trying to get a door, but the store is unresponsive, the management is inept and provides no additional assistance, the associates are extremely slow, unknowledgeable of the products. The worst customer service experience I have ever had. I do not recommend this store. Please go to another Home Depot location.
Anna Lloyd: Desmond in the home and garden went out of his way to help us find something that 4 different employees had just shrugged their shoulders and said that even though it was available online they were probably out. Desmond knew exactly where it was and showed us himself, even though it was on the complete other side of the store. He really took customer service to the next level.
DAVID GILL: paint dept vert slow. When paint was done I was not told it was done. I came up to the counter and stood there waiting while emotes helped others. After 10 minutes he pointed at can. I said is that mine he looked at me like Duh.
Chanpen Tee: I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.
6. AJ Madison Home & Kitchen Appliances Store DC Metro - Fairfax County
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2.5
44 reviews
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Address: 8500 Leesburg Pike #101, Tysons, VA 22182
Schedule: Closed ⋅ Opens 10AM
Telephone: (202) 892-5000
Business type: Appliance store
James McCarthy: Believe all and any negative reviews about AJ Madison. We determined that it’s customer service does not exist after hours wasted on hold. Having paid an installation fee for a range, it turns out Madison failed to advise the installation company that the range did not come with a power cord. $380 of costs for an electrician and parts over and above the installation fee.
J G: FANTASTIC!!! My Appliance Consultant (Brian M.) was absolutely TOP NOTCH!!! He knew a great deal about all of the appliances and was able to make suggestions based on sales AND personal experiences with many different types and brands. I ended up replacing MORE appliances than originally planned because the prices were great and I was able to get the appliances when I was ready for them. I would HIGHLY RECOMMEND A.J. Madison for all your appliance needs. Also, I had two different deliveries and BOTH times the delivery guys were GREAT!!!
Chas Webster: Worst customer service ever. We own a lot of properties… commercial and residential in Va and California. We started dealing with this company a year ago and have orders thousands of dollars worth of appliances. Still waiting months later, but that not even the issue. We had a fridge/freezer show up on site and had paid a ridiculous amount to have it moved in and they left saying they needed a third person… tried to charge another $450 dollars for another person!!!???? I finally got ahold of a manager named Michelle and once she saw how much we were ordering and found out about the other buildings we had under construction she told me she’d take care of ever and I would be in touch with their Pro Dept and they’d send gift certificates… how sorry they were… and finally, she’d get back to me in two days. That’s over two weeks ago and I’ve spent over 3 hours in the phone and either gotten to talk to someone who puts me on hold and I get disconnected… or accidentally hung up on…. Or have left countless messages that no one gets back to. I’ve emailed and tried everything else and still NOTHING!!!! I sent a company wide email to not order anymore of the for products. This is embarrassing and this company will not last if this is how the treat people and especially large buyers. Truly pathetic for a company of this size.
Response: Mr. Webster, I want to first thank you for sharing the feedback regarding your experience. While this is not the level of service we strive to meet, I appreciate you taking the time to let us know what happened so we can improve internally to assure a situation similar does not occur. Upon review, your case has been forwarded to a member of our leadership team who will be reaching out to you by end of business day. We look forward to speaking with you and hope we are able to turn this experience around.
S. Ryan Shin: I searched Cafe refrigerator by GE and learned about AjMadison. I was not sure for the first time due to sub-optimal reviews on Google, But it was a very satisfying experience from ordering, tracking delivery progress, and delivery. Especially, the delivery team was the best. I am very satisfied with AjMadison. I am not going back to BestBuy.
Adam Miramon: We ordered a washer and dryer, and we expected delays due to the COVID-19 pandemic. We were notified our appliances were in stock and ready for delivery. The morning of delivery we were informed that it would be a partial delivery. It took us three phone calls to determine that they were unable to find the dryer and the stacking unit in their warehouse. We were notified, they would still be delivering the washer and picking up our old units. The delivery window expired and we received no update on the status of our order. When we looked online, we were delivery stop 11 and the delivery truck was on stop 13. We attempted to reach customer service but were unable to get through until the following morning. We were told someone would contact us within 24 hours - we received no such update Two days later, it took us three more additional calls to get through to someone, and we still do not know the status of our order. Every time we have been transferred to the delivery team, we are sent to a voicemail (which is never returned) or the phone line drops. I just finished speaking with a customer service representative who is unable to update us on the status of our $3,000 purchase (Order #140026475) This is the worst customer service experience I have ever had. As mentioned, we expected delays because of the COVID-19 pandemic, but they have failed to adequately communicate delays in delivery.
Joseph Paris: Spent close to 3 hours trying to get through to online chat or phone sales rep to place an order but was continually disconnected by the agent. Save your time and go to a store with better service such as the manufacturer, Home Depot or Lowes. Clearly a company that cannot manage well so I can only imagine the heartache of trying to contact them after delivery and install of goods.
Sanjay Desai: Adrian in the Tysons location was an amazing salesperson. The best and most knowledgable of all the people we have met across other stores in the region. We highly recommend him.
7. All-State Appliance Center - Takoma Park
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4.9
30 reviews
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Address: 8111 Piney Branch Rd, Silver Spring, MD 20910
Schedule: Closed ⋅ Opens 9:30AM
Telephone: (301) 589-0555
Business type: Appliance store
Lauren Kardos: GP and the team were THE BEST to work with. From exploring options to replace our broken oven to all the communication and scheduling delivery, to the delivery itself, everything was so seamless and personable. Our kitchen is an awkwardly shaped galley, and All-State took the time to explore all installation options for minimal invasiveness (i.e. not having to move our refrigerator). We will definitely be back when we’re in the market for new appliances.
Paul @: I had a great Experience with this small business. There was a small misunderstanding but leader ship was able to address my concerns and create a solution that made perfect sense for me. I’m grateful for the flexibility and the kind hearted nature of the leader ship of this small business.
Liz Woodbury: The crew at all-state appliance center helped my dad out tremendously- he never leaves reviews, but has insisted I leave one for him. His refrigerator was failing quickly and, like others have noted, he was able to get a new one in record time and for a fair price! The team went above and beyond. Five stars for sales, service and delivery.
mary anders: After Home Depot failed to deliver my appliances for the third time, without notifying me that they wouldn’t be delivered, I found All State Appliance Center online. They had everything I needed in stock and for a very fair price. They were extremely helpful and efficient and I was able to order and pay for everything within a few minutes. Within a few hours of first contacting All State Appliance Center, my appliances were installed in my kitchen!! I couldn’t be happier and they will be my new “go to” store.
David Rathbun: Fantastic, both in sales and delivery when I needed a washer quickly. GP was so helpful in getting me the machine I wanted, and it was delivered that day. While my spaces were tight, the delivery crew knew exactly how to handle it. Kudos all around
ajj8685: Definitely my go-to appliance specialists! Jay and All-State Appliance center were incredibly responsive and professional. I had an immediate need for a new gas range to be purchased, installed and the old unit hauled away by the next day. Jay and his team met all their commitments and with great professionalism. I absolutely recommend All-State Appliance center!
Pablo Cruz: I was in need of a new refrigerator. The big box stores would not accommodate my needs to remove old one from basement then move current one from my kitchen to basement and installed new one in the kitchen. All-State had no problem meeting my needs. They delivered when they said they would and met all my requests. I would highly recommend them for any appliance needs. This is the third time I have used their services - completely satisfied.
Trish Murphy: My husband and I contacted this place in need of a range for our kitchen. We had a sale on Craigslist fall through, and had to do some research. I gave All-state appliance center a call with information on what we were looking for (induction and convection). The gentleman who helped us was kind, patient, and knowledgeable. We bought a like new range at a very reasonable price. Bonus that our range came with a manufacturer warranty!
8. M & M Appliance & Vacuum - Lyles-Crouch
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4.2
23 reviews
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Address: 817 S Washington St, Alexandria, VA 22314
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 299-0092
Business type: Appliance store
World Traveler: Knowledgeable and attentive service. Bought a Miele washing machine here and got it delivered. From start to finish, the experience as been outstanding. No pushy sales rep., very professional. Eric has been beyond patient with me, for which I’m very thankful. His team delivered and installed the washing machine with white glove service: courtesy call 20mins prior to arrival, protected my floor (no dirty shoes in the house! ;) and ensure that all my questions were answered. I would definitely use them for all my future appliance needs.
Garzhul: Great experience buying, terrible experience afterwards. One of the appliance I purchased was defective; they wanted nothing to do with it and just directed me to figure it out with the manufacturer. Pretty poor business practice.
Daniel Temme: I bought a $3600 LG refrigerator from M and M in August 2021. The refrigerator arrived and was installed but had a scratch on the left door so I called the sales department on the matter. They immediately ordered a new door which arrived about one week later. When the M and M servive technicians came out they informed me they had to transfer all the components from the old door to the new door as the new door was just a shell. However, it appeared they never replaced an LG left door before because they had difficulty pulling out some of the components like the display panel and when they did they finally did it was nicked and scratched but likedly most of the damage was on the backside but still visible. Further, they had difficulty in leveling the doors and when they finally did they placed the refrigerator in crooked. I called the sales department again and they said someone would come out to fix the issue but I never heard from them again so I decided to hire someone to fix the installation and make sure the door were level. Very disappointed because I decided to go with M and M to purchase the new refrigerator I thought we would get better service than if I bought it at a chain home improvement center..
Kim Sheridan: I recently purchased a washer and dryer from a big box store. It was a terrible enough experience that I canceled my order after two failed delivery attempts (who only brings a dryer?). I’m so glad I had found M & M during my search. Eric was able to take my order over the phone, asked the right questions, and simply put, was nice and professional. Everything was delivered yesterday. Delivery wasn’t going to be an easy feat—going to the 3rd floor of a DC townhouse. It was a tough job for two guys but there isn’t a mark on my walls or floors. They were careful in the removal and I was able to re-use the pan that was there. This is a stacked unit, in a hallway closet. I didn’t watch but it’s all there shining and new and ready to go. This is a high- end appliance store but they had what I needed at a competitive price. Plus, it’s nice to shop local.
Response: Thank you for your kind review!
david zand: I found Eric at M&M Appliance to be knowledgeable about the kitchen appliances we needed. He voiced pros and cons of each appliance. We went with a particular suite of appliances which were much cheaper than where our contractor recommended we purchase them from. Also, Eric pointed out a second rebate we would not have known about (which has been processed) netting us an extra ~$700. M&M kept our appliances in storage a little longer than normal with no issue and delivery was timely and excellent. Very glad I found this store and supported a local business, all the while receiving great service at a discounted price. A+!
Joe: We purchased a washer and dryer from Candy’s last year. Eric was very helpful while we picked out the model and delivery was easy. The best part, though, was the customer service that followed. The dryer stopped working while it was still under warranty, and Eric was extremely helpful to us. He helped schedule the appointment for the Samsung rep to come to our home and because we can’t access our cell phones during the day, he made sure to leave messages on both cell phones and send emails to ensure we were all on the same page. Of course we had many questions and he was quick to answer all and never made us feel like we were a burden. He also loaned us a dryer to use since the first available appointment was 2 weeks out. He had already made the sale and it was Samsung’s responsibility to cover the warranty, so he didn’t have to go out of his way at all--he had already made his sale. But he did and we appreciate so much. We would have never gotten this level of customer service at a national chain. So happy we went with Candy’s and we highly recommend the selection, price and customer service they offer.
Michelle Krisel: From the moment I walked into the Alexandria store, I knew we were in good hands with Eric. Despite several failed attempts by Bray and Scarff to get our large Viking Professional refrigerator down our stars, in 20 minutes, amazing Joe had it dismantled and out of the townhouse. Neither he nor Luiz, who delivered the new refrigerator, left a scratch and both were thoroughly professional and helpful. I can’t recommend M & M more highly and will certainly return the next time I need a new major appliance.
9. Bray & Scarff - Arlington
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4.7
521 reviews
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Address: 5715 Langston Blvd., Arlington, VA 22207
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 534-2800
Business type: Appliance store
Colleen O'Boyle Sullivan: Great experiences. After purchasing new stove, washer, dryer and dishwasher over the past couple of years, we are so thankful for this local company. Ali is a fantastic sales rep - responsive, helpful and professional. His crew comes in ONE day to disconnect and remove old units and install new units rather than wait days or weeks in between with Home Depot or Lowes. Well worth it, highly recommend.
Response: That's great, Colleen. We are so glad you had a such helpful customer service experience and that our delivery team has been so prompt!
Lucy Mize: My five stars are for the team of Wayne and Mike who delivered and installed my washer dryer. Bray and Scarff had not done a home visit so when the unit got here, Wayne and Mike were worried it would not clear the ceiling. They took their time, they measured and Mike used his 17 years of experience to decide that it would fit. They were absolutely consummate professionals and I greatly appreciate their work. Outstanding.
Response: Lucy, we are thrilled to hear about your experience! We’re happy to help.
Deborah Lembo: Ali has always been so responsive to all my clients needs when it comes to getting new appliances. He always looks out for the best deals and rebates that benefit my clients. I would highly recommend him if you are in search of new appliances. Very knowledgeable and polite.
Response: Deborah, we are thrilled to hear about your experience! We’re happy to help.
Bob Adamson: Bought $6000 worth of new GE Cafe Series appliances in 2021. The refrigerator has had to have a fan motor replaced and the motherboard for the ice/water dispenser replaced. Both repairs took over a month to accomplish. The dishwasher was installed two months ago and worked only once. We have attempted to have it repaired a few times and were told on the last attempt that we would need to replace the entire front panel/ door. We have a factory replacement scheduled for next week and hope to have a working dishwasher in place by March 2022. Overall we are very disappointed.
Response: Bob, we are so sorry to hear about your experience. Please know that customer satisfaction is our goal. If you could please email brayandscarffhelp@gmail.com with your contact information (best number) and the best time to reach you, we'd like to look further into this. Thank you.
Jeremy Stillwaggon: Not ready to start the remodel but the old fridge is going… We had a series of bad interactions trying to find a refrigerator that would fit in our Condo. The dimensions just prevent a wide range of options, and we are usually left with either Builder Basic or high end Cafe models. We tried shopping online and visiting showrooms and kept getting met with the upsell or dismissal. We had one salesman ask us why not just remove the cabinets? Already frustrated, I called Bray&Scarff and Ali answered and was immediately understanding and helpful. He cautioned about general availability but promised he would do what he can. He jumped right in and started searching. He was patient and reassuring as he kept at it and never made us feel bad for just wanting a simple model. He found one that fits for a very reasonable price AND he found us the matching Microwave AND he was able to give us discounts on the price AND it can be delivered /installed this Friday! AND he even made me laugh at the situation. It’s reassuring that customer service isn’t lost in the pursuit of sales; I will be back when we do our remodel and would give highest recommendations if you are having problems shopping for appliances to call/visit Ali at the Arlington Bray&Scarff.
Response: Thank you so much for the compliment, Jeremy! We're looking forward to seeing your back in the future.
Shawn Gross: We bought a GE refrigerator/freezer from B&S Arlington about 4 years ago along with an extended service plan. Shortly after they delivered, we noticed that the water dispenser pressure was really low (as in it takes around 1-2 minutes to fill a small glass of water). Additionally, we also noticed that the ice maker was dispensing cubes that stick together. This creates a small igloo in our freezer and eventually this causes the ice maker to stop working. The fix is to remove the ice tray and defrost it. We called B&S and quickly reported the issue. B&S has come out to our home over 5 times and they have replaced the motor twice along with installing two new ice makers. I kept on telling them that the unit is a lemon however they insisted it could be repaired. Well, 4 years later and just shortly after our service agreement ended, they no longer return our calls. I would absolutely NOT buy any products from them. We plan on taking them to small claims court.
Response: Shawn, we are very sorry to read your review! Customer satisfaction is our goal. Please email brayandscarffhelp@email.com with your contact information so that we may look further into this.
Suzanne Hayes: Ali has done an excellent job of describing the products and brands that meet our needs. He has also walked us through the information required to ensure the installation will go smoothly. We are looking forward to receiving our new appliances.
Response: We're thrilled to hear about your experience, Suzanne!
10. Bray & Scarff - Fairfax
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4.6
342 reviews
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Address: 11015 Lee Jackson Memorial Hwy, Fairfax, VA 22030
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: (703) 385-6713
Business type: Appliance store
Dale Sheads: Another great experience with Bray & Scarff !!! Went into the local store, and Jordan was very knowledgeable, listened to our needs, showed us various options (top load washer), checked availability and delivery dates, and completed the transaction quickly. The delivery was on-time, and the personnel was friendly, efficient, and answered any questions. They made sure the work area was clean and the product was working. We have bought almost all of our appliances over the years from B&S, including a kitchen remodel, and the work, communication, and final product was always exceptional !!!
Response: Dale, we are thrilled to hear about your experience! We’re happy to help.
Ian Rodway: My wife and myself went into the store knowing what size and type of refrigerator we wanted. The salesman, Rodney, was very helpful, knowledgeable and made the transaction a successful one. It is hard to wax poetic about the purchase of a refrigerator, but this particular transaction was a good one. I personally have dealt with Bray and Scarff through the years(although not recently) and have found them to be a well run operation.
Response: Thank you Ian! We are so glad our sales associate was able to guide you to a successful purchase! We appreciate your business!
Angeli Tempel: The Fairfax team is top notch! Billy was so flexible with delivery and installation times, since we were timing delivery with a laundry room remodel, which was not staying on schedule. Once the washer and dryer were delivered, installation was difficult due to some issues with our contractor. Cliff and his team were so kind to come back out multiple times to reinstall and uninstall to make sure we could do laundry while our contractor corrected the space. They also provided a custom drain pan and installed for us. Great service, so accommodating and they made sure the remodel was completed smoothly, even though it was not their responsibility. They really care about their customers.
Response: That's great, Angeli! We are thrilled you had such awesome customer service! Thanks for your review!
Eva Whitfield: We have finally found our go-to shop for all of our kitchen appliances at Bray & Scarff! They have the most competitive prices and most incredible customer service. We had the pleasure of working with the store manager, Jerome Peterson at the Fairfax,VA location.. Schedule an appointment with Jerome when you go. He is very knowledgeable, personable, consultative and honest. We ordered a new fridge, oven and microwave/ oven and will be returning to do more business soon. There was a defect with the delivered fridge and Jerome made sure the situation was quickly resolved and was most concerned with our satisfaction and experience throughout the process. As a result, he and Bray & Scarff earned loyal, long-term customers who won’t go anywhere else.
Response: We're thrilled to hear about your experience, Eva! Thank you for sharing.
Judy Flynn: I recently turned to Bray and Scarff when my dishwasher in my new house broke down. I use them exclusively to recommend and install new appliances because they are reliable, expert and very customer focussed I was going to try having this fixed, but asked them to make a recommendation on a replacement for me just in case. They did that and also gave me a range of acceptable repair prices. While the repair price was within range, no repair was completed by the repair date 2 months later. I cancelled the repair, sent an email to Bray and Scarff, who gave me the lower current price and scheduled the delivery for the next week. So glad I found them years ago.
Response: It was a pleasure to read your amazing review, Judy. We truly appreciate your support!
Carlos Colindres: Billy at the Fairfax location, has provided us with an outstanding customer service experience since day one, and has continued to do so, despite having received our appliances already. He’s been very prompt answering our emails, which have been followed with calls, whenever we’ve had questions/concerns about the products we purchased from B&S. Thank you so much Billy for such a magnificent assistance, and for going the extra mile to help us. Keep up the great work!!!
Response: Thank you for your review, Carlos! We're happy to hear that you continue to receive magnificent customer service! We appreciate your business!
Dede: The Team at Bray and Scarff are awesome!!!! I was replacing appliances in my kitchen which was remodeled but not reconfigured (House was built in 1968). Jordon, Rodney and The manager all took a LOT of time finding the appliances in the color I needed. They are amazing and I am very appreciative! I Highly recommend them.
Response: Dede - so glad you had such an awesome experience! Thank you for the review!
11. Ferguson Bath, Kitchen & Lighting Gallery - Washington
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4.3
29 reviews
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Address: 5225 Wisconsin Ave NW #100, Washington, DC 20015
Schedule: Closed ⋅ Opens 9AM
Telephone: (202) 567-5656
Business type: Appliance store
mikki freidkin: Excellent experience. I’ve been working on building a home and I have found Ferguson to have an exceptional selection at fair prices. Their entire staff is amazingly helpful and knowledgeable. I have had Andrew Thompson helping me most frequently. He has the patience of a saint and works hard to get me the best item for my lifestyle. He also has never forgotten to take advantage of promotions that can save me money. If I could give him 10 stars I would.
Response: Mikki, thank you for the 5-star review of our Washington Showroom. We are pleased to hear Andrew and the entire staff provided you with helpful and knowledgeable customer service throughout the process of building a home. While we agree 10-stars would be great, Google won't let us go that far beyond, but we'll continue providing 10-star service. Until next time.
Charrese Edwards: I took the time to go into the Fergusons over on Wisconsin where I met with one of the sales people named Tempe. I spent a couple of hours in there looking for several items and making selections, Tempe said she would get back to me by the next day at the latest with some quotes. I did not hear from her so I followed up a few days later with an email, she didn’t respond so I called and left a message, she didn’t respond so I called and spoke to somebody else and she said that she would get Tempe to respond and she still never did. Not exactly what I call good customer service. I drove all the way out to the Rockville store and met with the sales person there, Dixon, and had a fantastic experience. Ferguson should be happy that I just didn’t decide to go somewhere else completely based on the extremely poor service that I got from the Wisconsin Ave store.
Response: Charrese, thank you for sharing your experience with us, and thank you for your dedication to Ferguson. We apologize that your first experience didn't accurately display our commitment to customer service. It is always our hopes that each and every person entering the showroom has a positive experience and leaves feeling satisfied, with no questions left unanswered. I'd like the opportunity to discuss your experience with us at the Wisconsin Ave showroom and rectify it. Please reach out to me at your earliest convenience at (202)-567-5656 or Megan.Gillis@ferguson.com - Megan Gillis, Showroom Manager
Selena Belluscio: I cannot say enough wonderful things about our experience with Tayler Bordes. She went above and beyond every step of the way. Not only is she pleasant, courteous and professional but she knows her stuff and we appreciated her input on selections for our new home. We will not hesitate to contact Tayler Bordes for anything we can purchase through Ferguson. I look forward to working with her again.
Response: Thank you for writing a positive review of our Ferguson Bath, Kitchen & Lighting Gallery in Washington, D.C. We're glad to hear Tayler provided you with excellent customer service that was above and beyond expectations. Thank you for your business and we hope to see you in-store again soon.
Meredith Cross: Keni Jones has helped me on two visits, and she is remarkable. The first time a couple weeks ago I went in to look at new refrigerators because mine (purchased by my builder at another dealer about 8 months ago) was requiring too many repairs. She offered to help me find out how to get it replaced by the dealer for free. That is now happening. Saving $12,000. She didn’t need to help me. She just seems to want to help. Today I went to replace some lights. They have a beautiful selection. I bought a lot of light fixtures with help from Tayler Bordes at the same store in the Fall of 2018. She was fantastically helpful and the lights are great. Today I was there shortly before closing with no appointment. Keni Jones helped me order what I wanted and gave me great advice. I’m a huge fan of Ferguson’s and so glad they opened near DC Chevy Chase!
Response: Hi Meredith - Thank you for sharing your world-class experience when working with our Bath, Kitchen & Lighting Gallery in D.C. We're glad to hear that Keni was able to get your refrigerator replaced by the dealer at no cost to you. We also enjoyed hearing how Tayler helped you select new light fixtures. We'll be sure to share your positive feedback with Keni, Tayler and the team in D.C. Thank you for your business!
Tamar Khachaturian: Tayler Bordes is the ultimate professional! She is extremely knowledgeable about a variety of products and is also very helpful, for example with researching items specific to her clients’ needs. She is professional and courteous and prompt and pleasant and anyone would be so lucky to have the privilege of working with her!
Response: We appreciate your positive comments, Tamar! Thank you for your business and we will recognize Tayler and the team in Washington D.C. who contributed to your wonderful experience.
mt mtm: Brienna Sawyer has very naturally become our main contact at Ferguson (Friendship Hgts, DC), and we consider ourselves most fortunate. Being in the midst of renovations, Brienna has been patient in listening to our needs and offering constructive solutions, including researching items that may work for us. She has not only been enthusiastic with helping us in the showroom but over the phone and via email as well. We are so appreciative of all of her kind and thorough assistance!
Response: Thank you for the great review of Brienna and our Washington DC location. We're happy to hear that you've enjoyed working with Brienna during your renovation. We look forward to continuing to assist you.
Hanna chakarji: Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay. They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day. Awesome place very high-quality items.
Response: Hanna, thank you for the 5-star review. We take pride in providing our customers with helpful, friendly, and accommodating service. We’re happy to hear that our team was able to track down the light you needed and get it to you promptly. We look forward to seeing you again.
S Wright: Our representative Keni Jones has provided us with outstanding customer service. She returns our calls immediately. She is always willing to research any product on our wish list, answers all questions and solve any problems we may have. Keni is extremely knowledgeable and professional, and has helped us reach important decisions regarding our extensive home renovation.
Response: Thanks for sharing about your world-class experience when visiting our Ferguson Bath, Kitchen & Lighting Gallery in D.C. We love hearing that our product expert, Keni, assisted you in making important decisions related to your home renovation and provided outstanding customer service. We'll be sure to share your glowing review with Keni and the team in D.C. Thank you for your business!
12. Bray & Scarff - Fairfax County
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4.6
189 reviews
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Address: 8486-D Tyco Rd, Vienna, VA 22180
Schedule: Closed ⋅ Opens 10AM
Telephone: (703) 734-8780
Business type: Appliance store
Lysandra Pachuta: Very easy to work with! I ordered a dishwasher through the website on a Sunday afternoon. I was able to text a few questions through their website and got immediate answers. Monday morning they called me to confirm the order and had already arranged for Wednesday morning delivery. The delivery and installation crew were friendly and efficient. Everything went very well and we would definitely use them again!
Response: Thank you for your review, Lysandra! We are thrilled you had such a great customer service experience!
Chitima Rattanatayathikun: I’ve been working with Jeff at Bray & Scarff for a couple of weeks now and just have to say their customer service is remarkable. I have been extremely impressed attentiveness and follow through, and I look forward to doing business with them again in the future. If you’re in the market for new appliances at respectable prices, look no further than Bray & Scarff.
Response: Thank you for the five-stars, Chitima! We appreciate your support.
S.Dolly Kumar: I am very impressed with Bray & Scarff Tysons Corner branch. The sales person who helped me purchase a Kitchen Aid dishwasher (Jeff) was very knowledgeable about all lines and models of dishwashers. Moreover, he went above and beyond to get me the installation rebate of $100. I wouldn’t go anywhere else, for my next appliance.
Response: Thank you! We can't wait to see you back in the future.
Robert Yon: Just has a fantastic experience at Bray and Scarff in Tysons. Our sales associate Craig answered all of our questions and was extremely patient. In the end we were able to get all of our appliances for a kitchen remodel at a competitive price with unmatched service. Would highly recommend!
Response: Robert, we are thrilled to hear about your experience! We’re happy to help.
Ttd1960X: Jeff Stanton assisted me in upgrading all my kitchen appliances over the last few months. Over the course of several emails and phone calls, I found him to honest, unbiased and extremely helpful in my product selection. He was truthful about delivery wait times which helped managed my expectations as well. The Bray and Scarff prices he quoted were also very competitive. Their was a small issue with the Monogram dishwasher delivered. When I contacted Jeff about this he immediately put me in touch with a service technician. The problem was resolved with a service visit with 2 days. Jeff then followed up to make sure everything was to my satisfaction. Jeff truly understands and practices the value of customer service and represents Bray and Scarff well. I will recommend Jeff and Bray and Scarff to others in need of kitchen of appliances.
Response: It was a pleasure to read your amazing review. We hope to see you back in the future!
Brett Kruger: I am so glad that I bought kitchen appliances from Bray and Scarff. I was fully expecting to buy from one of the big box stores, and only stopped into the Tysons Bray and Scarff to make sure I had seen all of the possible options. Turns out I was missing a lot of great options that were not available from the home centers. Our sales associate, Jeff, was incredible in helping us find the right set for our needs, he helped us maximize savings, and he kept us up to date on delivery times throughout the process. I would have expected high prices and long delivery times, but that was not the case at all. The whole experience was seamless and I could not be happier about this purchase.
Response: Thank you so much for the support, Brett!
Luke Schwenke: Went in person to this store to ask about getting a new Bosch 800 series dishwasher and they told me it was an 8-10 month wait. I called some other places and this wait seemed to be the norm, so I emailed Craig Dexter to get on the waitlist. He ignored my email and I never heard from him. This ended up working out well though because 1 month later I had a brand new Bosh 800 series installed from Lowes. I recommend you not to shop at Bray & Scarf due to poor customer service and long wait times, and instead go with Lowes or Home Depot.
Response: Luke, sorry to hear about your experience. As I mentioned in our response to your Yelp review, please email us at brayandscarffhelp@gmail.com if you wish to discuss further.
Donna Torok: Stephanie Talbert at Tyson’s Bray & Scarff was wonderful to work with. She pointed us in the right direction to look around and then joined us to help us make our selections. No pressure and she saved us money by making sure our selections qualified for the current promotions.
Response: Thank you for the kind words, Donna!
t c: The over all project has not been well-organized nor professionally executed. There was no construction plan, little communication between construction entities, poor workmanship, and some of the appliances are not yet available. That said, the person measuring the granite and the company that cut and installed it, in addition to the electrician and plumber were excellent.
Response: T C, we're sorry to see your rating. Please email us at brayandscarffhelp@gmail.com if you wish to discuss further.
13. ADU, Your Appliance Source - Takoma Park
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4
8 reviews
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Address: 729 Erie Ave, Takoma Park, MD 20912
Telephone: (301) 608-2600
Business type: Appliance store
Ann Bowers-Evangelista: I cannot say enough good things about our experience today at ADU! Despite not having an appointment, Nerissa spent hours with us, helping us understand the options that would best work with our new kitchen layout. She was patient, incredibly knowledgeable, and never made us feel rushed or sold to. She and Aliyah stayed ONE HOUR AFTER CLOSING just to ensure we had all of our questions answered. Even then, she never gave us any indication that she had anywhere else to be. After having experienced several other appliance locations and sales people, we would give her and ADU six stars if we could!
Response: Thank you for taking the time to write such a kind review! We agree, Nerissa is one our most helpful and knowledgeable salespeople. Creating the best customer experience from beginning to end has always been our number one goal. I am glad we hit the mark with you. We hope you are enjoying your new kitchen. Thank you again Ann!
Laurie: Sold me a Hotpoint gas range as new when it was one year old. After one more year, gas was leaking because it needed a $269 new gas controller. Also, the design is dangerous because front burner controls turn on easily when unknowingly brushed against. Should be recalled!
Response: Hello, Laurie. I’m so sorry the Hotpoint range you purchased from us has had service issues. Could you please reach out to us directly so we could assist you with GE (Hotpoint) and help ensure the unit is back in working order as soon as possible and to ensure all warranty parts and labor are properly accounted for. Please contact our Takoma Park showroom manager at 301-608-2600 or via email at nerissa@adu.com I did review your order with us and I can confirm that the unit we delivered to your address was brand new to Appliance Distributors Unlimited and came straight from GE (Hotpoint) specifically for your order. I cannot find any evidence that the unit was in our possession for more than six days. Jan 10, 2017 (Tuesday) – you paid us for the range Jan 11, 2017 (Wednesday) – we ordered your range directly from GE (Hotpoint) Jan 13, 2017 (Friday) – your range arrived in our main warehouse Jan 16, 2017 (Monday) – your range was delivered to your address We look forward to hearing from you and helping resolve this issue.
14. Best Buy - Arlington
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4.1
1492 reviews
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Address: 1201 S Hayes St B, Arlington, VA 22202
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 414-7090
Business type: Appliance store
Matthew Schumacher: Best Buy is great as everybody who has ever gone to one knows. We stopped in to Best Buy to price some washers and dryers for our new home. They have fair pricing and what is even better is that they have a 4 week turn around time for the LG washer and dryer we are interested in. From what I hear from others, delivery for a washer and dryer is extremely delayed from most other companies. Having a 4 week turn around time is all the more reason for us to purchase our LG washer and dryer from Beat Buy.
Michael Patrick: Good experience today when buying products in store while waiting for an online order to be fulfilled. The product I ordered online was ready for pickup in 15 minutes. I was greeted by staff when entering and exiting. The store was clean and organized. The staff at checkout were fast and polite.
Caitlin DePorter: Do not get a car radio from here. The $500 jvc radio I got stopped working after several months of having it. I then had to get on a waitlist that was several months long before they could “fix” it. Well finally the car is brought in and they say they don’t see anything wrong and reboot it and send me on my way and suggest it may be a phone issue. I got the managers card in case the radio wasn’t actually fixed. The issue has persisted even after getting a new phone and they now refuse to help since I am outside of the one year warranty, even though they didn’t fix it to begin with when I brought it in within the one year. Complete waste of my money and now I have a non functioning radio Edit: Best Buy told me to do a software update but there’s no software update available for this model. They are clueless and I wish I had gotten it somewhere else.
Ellen Savage: Placed an order for curbside pickup. Text telling me my order was ready did not contain instructions on where to park. I figured out pickup orders had to be picked up from parking garage, which is a paid garage. Waited 28 minutes for my order to be brought out, then when leaving garage I had to pay $3 for parking because I was in garage for more than 15 minutes. Horrible experience.
Lyn G: Mohammed was amazing in helping us set up our new phone and made sure we understood the entire process and answered all of our questions. This is refreshing to have such amazing customer service which seems so rare lately. Great job Mohammed !!!
Carla Dunlap: I recently purchased a elliptical fitness machine. Best Buy delivered it and assembled. I am so happy with my investment. The service was excellent.
15. Best Buy - Jefferson Houston
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4.1
1824 reviews
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Address: 3401 Richmond Hwy, Alexandria, VA 22305
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 519-0940
Business type: Appliance store
Subrina W: Ammanique was great! Extremely helpful and very knowledgeable about products at Best Buy. Took us immediately to what we were looking to find in the huge Best Buy store and helped us with product selection.
Henok Garedew (Henny breezy): I like this Best Buy so much, they have everything I need for same day pickup.Very helpful staff. I recommend it.
Kev- keepingitreal: Great atmosphere! Staff was helpful and friendly! Best Buy offer a wide variety of electronics, accessories and appliances. If you buy any equipment from Best Buy, the Geek Squad can help you with installation in your vehicle and or in your home.
rachel braley: I have been trying to get in contact with somebody from this store for over a week to no avail. All calls are directed to the call center, which would be fine, except no one at the call center knows how to transfer me to the store line except maybe 1 out of every 12 people. Not only has the call center been unable to help me with what I need (which is why I need to get in contact with someone from the actual store) they have placed me on the call back list probably 5 times in the last week and a half and I haven’t gotten a single call back. ONE person knew how to transfer me to the store line but when I called I was sent to voicemail. I left a voicemail with my information on the ACTUAL store line and never heard anything back. I cannot go into the actual store because I now live three hours away, so getting in touch with someone over the phone is really my only option. However actually getting someone on the phone seems to be impossible so I really don’t know what to do at this point. The call center itself has been a bit of a nightmare. They keep trying to find my “Best Buy account” except I don’t have one but they think if they look up my phone number for the 1,000th time it will suddenly magically appear. Talking to the call center makes me feel like I’m in the Twilight Zone with how many times I’ve had to tell them I DONT HAVE A BEST BUY ACCOUNT. And one person hung up on me when they were only able to answer my questions with “I don’t know.” Honestly ridiculous. I’m currently looking into buying a new computer and a new TV but it won’t be at Best Buy. I will be taking my business elsewhere due to how much trouble I’ve had to go through. It shouldn’t be this hard to talk to somebody in the store.
Dottie “Dottie” Mount: My Best Buy experiences have been hit or miss, but this location has removed any hesitation that I had about Best Buy. The young man that helped me, Ezra, was fantastic! Very knowledgeable and made sure I got what I needed. I was very confused about what laptop to purchase based on my needs, and Ezra cleared it all up! He stayed with me, shopped on BestBuy.com until I found what I wanted. His customer service skills are exceptional and made me feel like I was the only customer. His follow thru and patience are worth the commute to this location! Thank you!!!
Houston: Yesterday, I had a great interaction in the elcectronics (PC/Laptop) section of the Best Buy in Potomac Yard (Alexandria VA). I was informed of products, directed to the appropriate section, and escorted to the cashiers counteres by Jefferey. He was a pleasure to be around and was very informative, sharp, and gave suggestions for a proper purchase. I left the store feeling comfortable with my purchase and will go back for further business. Thank you Jefferey!
16. Best Buy - Fairfax County
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4.1
1559 reviews
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Address: 8449 Leesburg Pike, Vienna, VA 22182
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 748-9814
Business type: Appliance store
Hum Singhum: I needed some guidance in purchasing wireless earphones. I was provided prompt, courteous, and extremely knowledgeable assistance by Milton S. Although the product I ultimately ended up purchasing is available through several stores in town, after the assistance provided by Milton, I can’t not imagine having purchased it anywhere else. He answered my questions thoroughly and offered to research some more esoteric technical questions I had. What an impressive gentleman! If I had a store, I would hire this guy in a second… And no I don’t know him and I’d never met him before. He really restored my confidence in the ability of resellers like Best Buy to deliver an outstanding customer experience. Congrats to Best Buy in Tysons Corner for having the good judgment to hire such smart and helpful people. I know which store I will be going to for my next product purchase of this type.
Javad Ghandi: Please Please send this sales guy (Brian ) to training to learn how to speak with customers . He is at computer department and he shows attitude to us . The funny thing is he told me “ I have been here for year and a half !!! “ . Guess what Brian , you wont last long with the terrible customer service !!!
Brad Parker: We received really excellent and knowledgeable information and guidance from Chandler when we came in on Memorial Day weekend to replace the appliances for our kitchen. He had great command of the various appliances and helped us put together a package that saved us a significant amount of money while getting the quality and features we were looking for. Three weeks now into our purchase we are very satisfied. Best Buy free delivery and installation and the additional warranty benefits through our total tech membership also added real value to our purchase. Brad & Penha Vienna VA
Jon Mojarro: Katherine was great! Very kind and respectful. Helped me with my checkout items as well as an online order. She needs a promotion with those customer service skills. 6/5 stars.
Viktor Nebrowski: What is happening best buy? Is this a grab your own merchandise? Nobody ask to help. They were just talking to each other.
17. Best Buy - Bailey"s Crossroads
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4
2458 reviews
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Address: 5799 Leesburg Pike, Falls Church, VA 22041
Schedule: Closed ⋅ Opens 11AM
Telephone: (703) 671-0184
Business type: Appliance store
Marko Mitic: Alright, I’ll be honest and straightforward. My 1* review is based on what kind of service is happening in store, not on product itself. First I was helped from tall gentleman, he was kind, helpful, good listener and respected my opinion! He will remember me :”He compliment my hairstyle also”. He redirected me to older gentlemen which lately disappeared and I was finishing with third guy who talk-so-much-and-never-stop-to-talk. He tried to sell me same lap top but brand new (I asked for brand new). After back and forward I said how they told me they have it on stock and I was waiting another 10min to find that one. Very shady, but okay, he tried. Listen, I am in store to purchase laptop, I asked simple questions, do not give me story “we are not on commission” and do not try to sell me warranty 10 times. LITERALLY 10 times. I am not kidding. Also he said I CAN NOT settle up monthly payment if I do not have Best Buy credit card and I need to apply for one. I literally was in store 1 h. At the end I got my credit card which I didn’t wanted. Not necessarily need it. He was laying to me and doing shady business. I am not purchasing nothing with that one anymore. So he did 2 things today, lost a customer because stupid cc and was lying there doing shady business and providing very poor and slow service. And make me to not use that card never in my life because interest on it🤷♂️ Y’all take care of your costumers and train your staff better. Because this is shame!
K M: Disgusting customer service! I wish I could give them zero stars. Today I dealt with manager Mr Fathim, very disrespectful. Walked away from me when I had an appointment for a Samsung device repair, I get to the store and I’m being told they don’t provide that service. I’m being told I’m too loud and he refuses to give me his last name. Also geek squad member Asaf, same scenario, unhelpful, rude, can’t even greet me and refuses to give me his last name. I do not recommend this store to anyone. Please take your money to a different store. Preferably where the managers have manners and don’t disregard their customers.
Noor Ayoob: Great deals they have now . BestBuy is the best place for everyone now , we all need Technology in our life and this is the right place to go . Also if you are a gamer or vlogger you can get all your deals and supplies from here . Great customer service definitely coming back soon a lot of things I need to buy . Come on best buy give me a good deal on Pixel3 please this is the phone I want to buy. Think about it and let me know. Keep up the great work .
18. Lowe's Home Improvement - Fairfax
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3.9
1621 reviews
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Address: 4080 Jermantown Rd, Fairfax, VA 22030
Schedule: Open ⋅ Closes 10PM
Telephone: (703) 332-0000
Business type: Appliance store
Joshua Cruse: Overall; Lowe’s as a company/brand has declined in recent years. In my recent experience, though, this location in particular seems to be the least reliable of all the stores in the metro DC area. Across departments, their inventory is grossly misrepresented in the app (by dozens), and the associates are generally not helpful in determining whether or not they actually have the items in the store. They are quick to blame “the system”. However, I’m not patronizing their system. I [was formerly] patronizing them. So, if it’s an issue with just this location; avoid this location. If it’s company-wide, avoid the company. That’s how consumers should react to their blame-game logic. At this point, it just simply appears Lowe’s is artificially inflating their inventory counts online to get customers in the door. That’s misleading and dishonest. Alternatively; the big-orange-box competitor’s site/app will direct you to contact the specific store if the quantity is low or out of stock. Still not as honest as a flat “we’re out”, but better than inflated counts. YMMV. Buyer beware.
Kwadwo Tuffour: Took this painting to figure out how to get it up on my wall, and to get the right kind of nails to do it. Sales associate was able to take me right to what I needed and shower me how to hang it. Mission accomplished. Bonus: Had a nice, brief conversation with the cashier, Radha about the different women in the picture. She recognized a couple and asked about a few, which i told her.
Jonathan Larson: Convenient location, but smaller footprint so not as wide of a selection as other Lowes. Staff are proactive, but minimally staff checkout lanes.
Dawn Wunderle: After more than 7 phone calls to 3 different numbers trying to schedule appliance installation, I was lucky this morning to have been assisted by Joshua Lewis in the Floral and Garden Department. Even though it is not his department or responsibility, he patiently worked through getting the dishwasher I ordered on January 13th scheduled for installation. If there were 10 stars - I would select all 10 for Joshua! Patient, courteous and helpful and he went above and beyond to assist me!
Yumiko Cook: I had outstanding customer service from Gretchen. All the time she was polite, friendly, and tried to find what I was looking for. Unfortunately, the store didn’t carry the fluorescent light bulbs. But she gave me more information of it about me to order it easier.
19. Best Buy - Wheaton-Glenmont
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4
2423 reviews
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Address: 10901 Georgia Ave, Wheaton-Glenmont, MD 20902
Schedule: Closed ⋅ Opens 11AM
Telephone: (301) 942-1877
Business type: Appliance store
John Velasco: I bought a car radio for my Sentra and this was the only Best Buy in the area that had appointments available. Herman from the Car Audio install bay gave me all the instructions where to go and what to expect the day before, including how long it would take. They estimated 2:30 - 3 hours, which was a little long, but ultimately not a problem because he and Gregg were super thorough with the installation. I hung out with my laptop and worked in the Magnolia Theatre Room inside the Best Buy, while on the guest WiFi, with no problems. When the job was completed, Gregg gave me a walkthrough and instructions on basic usage, which I appreciated. If you’re considering any car audio work, these guys here know their stuff, I highly recommend them!
Rello Dmv: This location is convenient coming from wheaton station. They have most electronics and electronics accessories in store or available to pick up your online order. No ps5 in stock i checked. Clean store overall with nice staff and affordable prices on nice equipment. Ps. They got people watching everywhere like you in there tryna steal something or that might just be what happens when a black male enters the store
20. Bray & Scarff - Rockville
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4.6
310 reviews
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Address: 831 Rockville Pike C, Rockville, MD 20852
Schedule: Closed ⋅ Opens 10AM
Telephone: (301) 251-6150
Business type: Appliance store
Joshua Pitlick: The sales staff were friendly and knowledgeable. They did not have a large selection of what I needed, which was a 36 inch counter depth refrigerator, but the selection they did have was high quality. I was able to get what I needed at a good price. I would definitely return to Bray and Scarff for future appliance needs.
Response: Thank you, Joshua! We look forward to seeing you back in the future!
Jane Greene: 2 days ago I purchased a GE Profile washer and dryer from an outstanding salesman, Patrick Gracyalny, at the Wintergreen Plaza store in Rockville, MD. Patrick explained all the details of a really good promotional price, plus the service agreement which I was interested in, and found 2 rebates applicable to my purchase. I would highly recommend him, and actually did today, to a friend who just happened to mention that she needed a new washer and dryer. She plans to call Patrick to make sure he will be there when she is going to go to that Bray & Scarf location to see what they have to offer. The delivery men and installers, Anthony and Daleyan, were great too. They were very careful in taking out my old machines and equally so bringing in the new ones to install. They were very professional , knowledgeable and friendly. Anthony had to deal with a very inconvenient set up of the location from where the old vent tube had to be removed and a new one installed, which the former owner of my house had placed under a board in a lower cabinet. He also put in a new screw to make the board easier to remove in case this ever has to be navigated in the future , much better then the way it was set up with just a nail. The appliances were the first purchases I have made at Bray & Scarf and the whole experience of purchasing them, delivery and installation was an excellent one thanks to all 3 employees. I will be sure to return when I am in need of replacing another appliance.
Response: It was a pleasure to read your amazing review, Jane. We truly appreciate your support!
Anita Banks: Patrick walked toward us as we entered the store. He showed us a washer/dryer set that fit our needs immediately. We were also shown a few others for comparison. He described the additional parts that would be included in the package, new filter, etc. and the cost involved in removing the old appliances. He offered extended warranty on both machines, but suggested taking just the washer warranty rather than none because the dryer is less likely to need work. We are expecting delivery on Thursday, 2/10, by installers from B. and S. who will be extremely careful to not mark up our ceramic tile floor. If we need a repair at any time, they will send a technician from B. and S. Would reccomend Patrick at the Wintergreen Plaza location.
Response: We're thrilled to hear about your experience, Anita! Thank you for the support.
BARBARA DOCAL: Patrick sold us a Maytag washer. He was patient and very knowledgeable on all products. Even though it was close to closing time he proceeded to inform us on other appliances in great depth that we are planning to purchase in the near future. I want to thank Patrick for the wonderful service last evening.
Response: Barbara, thank you so much for the kind words. We always enjoy hearing things like that.
Cindy Flanders: I recently had the pleasure of working with Mahmoud Harb in your Rockville store. I went in to set up delivery for appliances I had purchased back in November. Due to the supply chain issues, several items were no longer available. I was a bit panicked as my builder needed delivery the following week. Mahmoud saved the day. He found me several replacement pieces that were more than satisfactory and stayed late to help me process the sale to take advantage of the tax free weekend. He went above and beyond to help me.
Response: We're thrilled to hear about your experience, Cindy!
Meredith Owen: Patrick Gracyalny set us up promptly for a one-on-one consultation to shop for new kitchen appliances; his extensive knowledge and attention to detail made the whole process effortless! The delivery teams and electrician Bray & Scarff sent did fantastic jobs getting our kitchen in top shape--we absolutely love our new GE dishwasher, cooktop, oven, and fridge!
Response: Thank you Meredith! We are so happy that you had such a great experience and so glad you love your new appliances!
Pascale Bolte: We went to Bray & Scarff on 12/28 to purchase a washing machine, Patrick assisted us. He was very friendly, helpful & knowledgeable! Patrick helped us choose the right machine for our household. Excellent customer service! Great experience overall.
Response: Thank you for sharing, Pascale! We hope to see you back in the future.
norman salem: We were able with Owen’s help to pick out appliances for our whole new kitchen in an hr or so. He was extremely helpful in helping us chose the right balance of features in the appliance lines vs the cost. This saved us much time and expense. The Bray prices are always competitive and he will get us an upcoming rebate offer. Would highly recommend this vendor for appliance purchases.
Response: Norman, thank you so much for the kind words! We always enjoy hearing things like that.
